Allscripts PM Comments

 

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Current Time Inside Cache Tag Helper: 9/28/2020 6:52:53 PM and Model.EvProductId = 1586

Commentary Summary

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User Commentary

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Manager

Service and Support

Allscripts responds very quickly when I log a case through the portal. I get immediate responses...

Jul 2020
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Manager

Technology

The system is pretty solid and very easy to use, except for the reporting module. The reporting...

Jul 2020
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VP/Other Executive

Service and Support

The support from Allscripts is terrible. They just aren't an easy company to work with. The support...

Jul 2020
 Helpful

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VP/Other Executive

Functionality and Upgrades

I don't have a lot of problems with AllScripts PM. It gets the job done. But I am concerned about...

Jul 2020
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Manager

Functionality and Upgrades

Things are going fine with Allscripts PM. We have very few problems. We get updates all the time. I...

Jul 2020
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Manager

Functionality and Upgrades

We sometimes work with particular reimbursement amounts. Although we can input the amounts into the...

Jul 2020
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Director

Functionality and Upgrades

We haven’t had to engage the vendor's support that much. We did an upgrade, and that was good. But...

Jun 2020
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Director

Functionality and Upgrades

The system is reliable. It does a good job. But there is nothing new or fancy about it. We don't...

May 2020
 Helpful

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Director

Service and Support

The ongoing support with the Allscripts product is pretty consistent. We meet with executives once a...

May 2020
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Director

Service and Support

Through the COVID-19 crisis, Allscripts has added some quick billing codes and has adjusted some...

May 2020
 Helpful

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VP/Other Executive

Interfacing and Integration

Allscripts purchased HealthGrid to integrate communication capabilities with the PM side. We have...

May 2020
 Helpful

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Analyst/Coordinator

Other Observations & Comments

It took a long time to get some of the pieces of Allscripts PM, but Allscripts did fulfill their promises....

May 2020
 Helpful

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Manager

Implementation and Training

I have never had problems with Allscripts' implementation, but their training is too basic and not...

May 2020
 Helpful

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Manager

Functionality and Upgrades

There is definitely room for improvement with upgrades. Allscripts delivers new technology, but the...

May 2020
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Director

ROI / Cost (care and feeding)

Allscripts pretty much charges for everything. Everything has an additional license per provider.

Apr 2020
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Director

Relationship

When we got a new director, Allscripts walked the director through a lot of practices. Allscripts...

Apr 2020
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Manager

Service and Support

In terms of proactivity and reaching out to us to see whether our system could work better, the...

Apr 2020
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Manager

Relationship

I have seen the vendor executives only at conferences. That is about all we get in terms of speaking...

Apr 2020
 Helpful

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Director

Service and Support

Things with Allscripts have been okay. I am disappointed that they aren’t really supporting the...

Apr 2020
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Director

Functionality and Upgrades

Allscripts’s system only has the ability to report on one practice expense value, so it can either...

Apr 2020
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Director

Future Outlook

I expect to continue to use Allscripts’ system. If the decision were up to me, I would probably...

Apr 2020
 Helpful

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Director

Functionality and Upgrades

If Allscripts truly understood the physician practice management obligations that don’t work in the...

Apr 2020
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Manager

Service and Support

I am not always dealing with every aspect of the system, but I have always been able to get a...

Apr 2020
 Helpful

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Manager

Service and Support

The quality of the ongoing support has been better because the vendor is staying with the problems a...

Apr 2020
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Manager

Relationship

We haven't needed to have executive involvement very often, but when we have, the executive...

Apr 2020
 Helpful

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Manager

ROI / Cost (care and feeding)

If the vendor were to add some things without extra fees, that would improve the solution's value...

Apr 2020
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Manager

Other Observations & Comments

I would recommend the solution, but my physicians wouldn't. I don't work in the system every day....

Apr 2020
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CIO

Functionality and Upgrades

We are on the current version of Allscripts PM, and it is fine. The system is chipping away at...

Feb 2020
 Helpful

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CIO

Interfacing and Integration

There has been no front-end integration in a long time. We are applying our own logic through...

Feb 2020
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CIO

Future Outlook

We are planning to move to the cloud-based tool with Allscripts, but that is just on our road map. I...

Feb 2020
 Helpful

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Director

Functionality and Upgrades

Allscripts really doesn't innovate all that much. These last several years have generated very...

Jan 2020
 Helpful

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Director

Technology

Several of the screens, like the scheduling screen, are just really outdated, and it is difficult to...

Jan 2020
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

The system's functionality works well.

Dec 2019
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

The system works well. In terms of scheduling providers and billing, there is really very little...

Dec 2019
 Helpful

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Analyst/Coordinator

Service and Support

With Allscripts' system, if we have a new billing provider or a new report we are trying to create,...

Dec 2019
 Helpful

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Analyst/Coordinator

Service and Support

As far as Allscripts' support goes, they need to train their staff more. The staff members need to...

Dec 2019
 Helpful

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Analyst/Coordinator

Other Observations & Comments

There is a lack of communication with Allscripts. We go to the conferences they offer because we try...

Dec 2019
 Helpful

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Analyst/Coordinator

ROI / Cost (care and feeding)

When it comes to charges, Allscripts stays within their lane. When we first purchased the product,...

Dec 2019
 Helpful

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Manager

Other Observations & Comments

The installation had issues, but the vendor really worked with us on billing. Getting that set up...

Dec 2019
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VP/Other Executive

Sales and Contracting

I would not say that Allscripts nickel-and-dimes us, but they do charge a substantial amount. It is...

Nov 2019
 Helpful

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VP/Other Executive

Functionality and Upgrades

The PM system from Allscripts works fine. It is a pretty simple program, and it doesn’t have a lot...

Nov 2019
 Helpful

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VP/Other Executive

Relationship

I think the executive team from Allscripts is trying to be involved and in the middle of things....

Nov 2019
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Director

Relationship

Our relationship with Allscripts has been through very challenging periods of time. We are very...

Nov 2019
 Helpful

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Director

Service and Support

If something is not on Allscripts’ list, it is an enhancement request. They also like to close to...

Nov 2019
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Director

Interfacing and Integration

The ability of Allscripts PM to talk to our EHR is pretty beneficial to us.

Oct 2019
 Helpful

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Director

Service and Support

There has been a lack of follow-up and communication with our Allscripts PM upgrade.

Oct 2019
 Helpful

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Manager

Relationship

Allscripts' client advisory board does a really good job of listening to what we need and thinking...

Oct 2019
 Helpful

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Manager

ROI / Cost (care and feeding)

The more we ask of Allscripts, and the more that they hear from us, the better they become. We get...

Oct 2019
 Helpful

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Manager

Relationship

Allscripts does not always keep their promises.

Oct 2019
 Helpful

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Manager

Functionality and Upgrades

Our recent upgrade was very rough. There is still functionality that is missing. The upgrade broke...

Oct 2019
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Manager

Interfacing and Integration

Allscripts and SRS Health have formed some sort of partnership, so users have a login for SRS...

Oct 2019
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Manager

Functionality and Upgrades

The system is user friendly. I like the ease of use and the visibility. Everything is right there....

Oct 2019
 Helpful

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Manager

Functionality and Upgrades

Allscripts' support makes me crabby. Something specific is still not working. I email Allscripts...

Oct 2019
 Helpful

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Physician

Service and Support

Allscripts is doing better at communicating, and it is easier to log a case in the system now....

Aug 2019
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

I like that I can view charges and the procedure history with ease in Allscripts PM. Allscripts PM...

Jul 2019
 Helpful

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Analyst/Coordinator

Other Observations & Comments

The one thing I wish I could change with Allscripts PM is how often it requires users to change...

Jul 2019
 Helpful

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Manager

Functionality and Upgrades

The Allscripts product uses a program called Payerpath to do eligibility verification and claims...

Jul 2019
 Helpful

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Manager

Service and Support

Allscripts uses the same queue for support for the PM system and the EHR, but we get good responses.

Jul 2019
 Helpful

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Manager

Other Observations & Comments

We have hope that Allscripts will do something with their Payerpath program. We would love to get...

Jul 2019
 Helpful

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Manager

Functionality and Upgrades

Allscripts has been very reactive in a positive way. Even with the transition to ICD-10, Allscripts...

Jul 2019
 Helpful

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Manager

Other Observations & Comments

I would certainly consider Allscripts if I were purchasing a PM product, but their product wouldn't...

Jul 2019
 Helpful

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Manager

Functionality and Upgrades

We continue to struggle with getting timely reporting to Medicare. Quality reporting has been...

Jul 2019
 Helpful

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Manager

Implementation and Training

Allscripts fell behind during the implementation, so we had to outsource a third party resource....

Jul 2019
 Helpful

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Manager

Functionality and Upgrades

Allscripts PM is a good product that works very well, but it is not perfect. We do have issues with...

Jul 2019
 Helpful

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Manager

Relationship

We have to reach out to Allscripts. They don’t reach out to us to ensure that we are up to speed...

Jul 2019
 Helpful

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Manager

Functionality and Upgrades

There is so much more functionality to the system, and there are probably back-end purchases that we...

Jul 2019
 Helpful

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Manager

Service and Support

Allscripts is constantly working to keep up with technology and improve their system. They are...

Jul 2019
 Helpful

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Manager

Functionality and Upgrades

We have been using the system for years, and it is performing to our expectations.

Jul 2019
 Helpful

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Manager

Service and Support

I opened up a case with Allscripts on our PM side due to reporting issues. They got to the end of...

Jul 2019
 Helpful

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Manager

Sales and Contracting

I am not privy to all the costs but, the cost of the Allscripts product is exorbitant.

Jun 2019
 Helpful

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Manager

Functionality and Upgrades

I was hopeful with Allscripts’ PM system. We recently did an upgrade, and I was told that certain...

Jun 2019
 Helpful

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Manager

Relationship

Allscripts executive involvement is meeting our needs, but I hope that our satisfaction over the...

Jun 2019
 Helpful

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Manager

ROI / Cost (care and feeding)

Allscripts offers all these additional modules that help with collections and reporting, but the...

Jun 2019
 Helpful

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Manager

Service and Support

I don’t even bother with Allscripts' webinars about new products because they just turn into sales...

Jun 2019
 Helpful

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Manager

Functionality and Upgrades

Allscripts is really slow at delivering new technology with the PM system. They are better with...

Jun 2019
 Helpful

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Manager

Interfacing and Integration

I like that Allscripts PM is integrated with our other Allscripts systems. We have a lot of...

Jun 2019
 Helpful

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Manager

Functionality and Upgrades

I would like to see Allscripts continue to develop the PM product and work out the known bugs. I...

Jun 2019
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

With Allscripts PM, the option to schedule is useful for the receptionists because it is designed...

Jun 2019
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

A lot of clicks are required to get to one spot, and that can be troublesome for the end user....

Jun 2019
 Helpful

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CIO

Win/Loss - Why they were not selected (by non-clients)

We run a PM product from another vendor. Allscripts is trying to get us to flip over to Allscripts...

May 2019
 Helpful

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Manager

Functionality and Upgrades

The system does exactly what it is designed to do. Our well-trained staff members do very well with...

May 2019
 Helpful

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Manager

Service and Support

Allscripts' support is ok but definitely needs improvement. I have to walk the support people...

May 2019
 Helpful

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Manager

ROI / Cost (care and feeding)

Allscripts drives outcomes for our organization, but we really have to pester Allscripts to get the...

May 2019