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Allscripts PM Comments
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Subject Expert
Commentary Summary
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User Commentary
Director
Functionality and Upgrades
We mainly use the system because there are not a lot of other standalone PM systems. The system does...
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Manager
Service and Support
Allscripts does a really nice job of keeping their promises. They listen to us. We take part in the...
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Manager
Interfacing and Integration
Integrating Allscripts PM has been so easy. Any time we need Allscripts to create HL7 interfaces or...
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Manager
Other Observations & Comments
There are things I would like to change about Allscripts PM. For example, if somebody calls in with...
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Manager
Functionality and Upgrades
Allscripts PM is really easy to use. It is user friendly because it is so clean and simple. We...
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Analyst/Coordinator
Service and Support
The disappointment with Allscripts in general is that they are starting to outsource a lot of items....
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Analyst/Coordinator
Service and Support
We have good resources to reach out to with Allscripts. If we don't have one person working for us,...
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Analyst/Coordinator
Implementation and Training
Allscripts has a lot of offerings that they have beefed up; we can go out and watch tutorials or sit...
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Analyst/Coordinator
Other Observations & Comments
Allscripts is still behind the times. If we have an enhancement request or something like that, they...
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Physician
ROI / Cost (care and feeding)
We get charged for every little thing. If Allscripts doesn't charge us, our IT company will charge...
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Physician
Implementation and Training
Our implementation happened so long ago. I know that one of my partners went to one of Allscripts'...
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Physician
Functionality and Upgrades
The PM system is fine. We don't really have any problems with it. We can do electronic billing and...
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Physician
Interfacing and Integration
In terms of how Allscripts supports our integration goals, we sometimes have to wait a long time for...
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Physician
Functionality and Upgrades
There haven't been any major upgrades. Allscripts hasn't changed anything in quite a while. The...
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CFO
Service and Support
Allscripts is a larger organization. They were able to work with us, but there were some things that...
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CFO
Service and Support
Allscripts is reactive. However, they do communicate using a monthly newsletter about things that...
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Analyst/Coordinator
Technology
Allscripts hasn’t changed the solution's functionality for a long time. It is a little archaic in a...
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Analyst/Coordinator
Service and Support
I would not say that the vendor is proactive. We bring them issues. We put in a help desk ticket and...
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Director
Technology
Allscripts PM is a little behind the times. If we ask anyone in my position about our current PM...
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Director
Functionality and Upgrades
Allscripts PM is pretty easy to use. We don’t really have to do any kind of retraining. Once...
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Director
Service and Support
Allscripts fixes things consistently. They never say that we have to wait for the next upgrade to...
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Director
Future Outlook
This product is definitely part of our long-term plans. We are actively recruiting more practices...
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Director
Service and Support
A lot of the vendor's support is outsourced. We constantly have to push to get things taken care of....
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Director
Relationship
Allscripts uses another vendor to outsource and host data. This data center isn't always proactive...
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Director
Functionality and Upgrades
Allscripts PM is a pretty stable tool. I don't have a lot of complaints. Allscripts could probably...
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Director
Service and Support
Allscripts has been doing very well in terms of supporting us through the COVID-19 crisis.
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Director
Other Observations & Comments
Allscripts keeps all of their promises because they don't commit to much.
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Director
ROI / Cost (care and feeding)
Allscripts doesn't avoid nickel-and-diming. That is the same across the board with all of their...
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Director
Relationship
We only have executive involvement from Allscripts when we beg them. However, the executives do...
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Manager
Service and Support
We don't have any major issues or complaints with Allscripts. They keep their promises, but...
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Manager
Functionality and Upgrades
Allscripts PM is easy to use and straightforward. There are parts with both the PM system and the...
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Manager
Service and Support
Allscripts usually only proactively contacts us once every two years. I would like for Allscripts to...
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CIO
Implementation and Training
I don't know whether the training was as thorough as it could have been, but the training was okay.
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CIO
Interfacing and Integration
I don't think that Allscripts PM keeps up with our integration needs as well as other products do.
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CIO
ROI / Cost (care and feeding)
For the money we pay, there are better products on the market than Allscripts PM. The system misses...
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Manager
Service and Support
Allscripts responds very quickly when I log a case through the portal. I get immediate responses...
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Manager
Technology
The system is pretty solid and very easy to use, except for the reporting module. The reporting...
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VP/Other Executive
Service and Support
The support from Allscripts is terrible. They just aren't an easy company to work with. The support...
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VP/Other Executive
Functionality and Upgrades
I don't have a lot of problems with AllScripts PM. It gets the job done. But I am concerned about...
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Manager
Functionality and Upgrades
Things are going fine with Allscripts PM. We have very few problems. We get updates all the time. I...
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Manager
Functionality and Upgrades
We sometimes work with particular reimbursement amounts. Although we can input the amounts into the...
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Director
Functionality and Upgrades
We haven’t had to engage the vendor's support that much. We did an upgrade, and that was good. But...
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Director
Functionality and Upgrades
The system is reliable. It does a good job. But there is nothing new or fancy about it. We don't...
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Director
Service and Support
The ongoing support with the Allscripts product is pretty consistent. We meet with executives once a...
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Director
Service and Support
Through the COVID-19 crisis, Allscripts has added some quick billing codes and has adjusted some...
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VP/Other Executive
Interfacing and Integration
Allscripts purchased HealthGrid to integrate communication capabilities with the PM side. We have...
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Analyst/Coordinator
Other Observations & Comments
It took a long time to get some of the pieces of Allscripts PM, but Allscripts did fulfill their promises....
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Manager
Implementation and Training
I have never had problems with Allscripts' implementation, but their training is too basic and not...
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Manager
Functionality and Upgrades
There is definitely room for improvement with upgrades. Allscripts delivers new technology, but the...
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Director
ROI / Cost (care and feeding)
Allscripts pretty much charges for everything. Everything has an additional license per provider.
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Director
Relationship
When we got a new director, Allscripts walked the director through a lot of practices. Allscripts...
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Manager
Service and Support
In terms of proactivity and reaching out to us to see whether our system could work better, the...
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Manager
Relationship
I have seen the vendor executives only at conferences. That is about all we get in terms of speaking...
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Director
Service and Support
Things with Allscripts have been okay. I am disappointed that they aren’t really supporting the...
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Director
Functionality and Upgrades
Allscripts’s system only has the ability to report on one practice expense value, so it can either...
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Director
Future Outlook
I expect to continue to use Allscripts’ system. If the decision were up to me, I would probably...
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Director
Functionality and Upgrades
If Allscripts truly understood the physician practice management obligations that don’t work in the...
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Manager
Service and Support
I am not always dealing with every aspect of the system, but I have always been able to get a...
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Manager
Service and Support
The quality of the ongoing support has been better because the vendor is staying with the problems a...
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Manager
Relationship
We haven't needed to have executive involvement very often, but when we have, the executive...
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Manager
ROI / Cost (care and feeding)
If the vendor were to add some things without extra fees, that would improve the solution's value...
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Manager
Other Observations & Comments
I would recommend the solution, but my physicians wouldn't. I don't work in the system every day....
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CIO
Functionality and Upgrades
We are on the current version of Allscripts PM, and it is fine. The system is chipping away at...
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CIO
Interfacing and Integration
There has been no front-end integration in a long time. We are applying our own logic through...
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CIO
Future Outlook
We are planning to move to the cloud-based tool with Allscripts, but that is just on our road map. I...
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