Tell us about your organization

 
 

Tell us about you

Work Email required

Organization required

First Name required

Last Name required

Job Title required

Phone required (###) ###-####, or int ######...

City required

State/Province required

Business Information

error messages will go here...

Looks like we’re already familiar with you!

Please press next to continue with the survey.

Looks like we’re already familiar with you!

According to your account type you are not eligible to take surveys at this time. If this is a mistake, please contact KLAS.

If you are trying to access KLAS research data and reports, an email has been sent to   with a link to login.

If the email doesn't appear in your inbox, ask your IT department to add KLASresearch.com to your company spam filter's "whitelist", and check your email's spam folder.

Membership Commitment

In exchange for giving their feedback, healthcare providers can create an account to get access to industry reports, user commentary, and real-time ratings.

By submitting your account request, you are engaged in patient care as either an employee (or contractor) of your provider organization and that you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically.

To learn more about how we process and protect your personal data, you may view our Privacy policy.

By submitting your account request, you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically. To learn more about how we process and protect your personal data, you may view our Privacy policy.

By submitting your account request, you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically.

To learn more about how we process and protect your personal data, you may view our Privacy policy.

 

To learn more about how we process and protect your personal data, you may view our Privacy policy.

 

To learn more about how we process and protect your personal data, you may view our Privacy policy.

Thank You! Your information was submitted successfully!

Next Steps - An email has been sent to . Please follow its instructions to verify your email, and login.

If the email doesn't appear in your inbox, try asking your IT department to add KLASresearch.com to your company spam filter's "whitelist", and checking your email's spam folder.

Thank You! Your information was submitted successfully!

Next Steps - A KLAS representative will contact you to discuss working with KLAS, typically within 24 to 48 hours.

If you have any further questions please contact info@klasresearch.com or 1-800-920-4109.

Surprise! Looks like we already have an account for you.

An email has been sent to blah@blah.com with a link to login.

If the email doesn't appear in your inbox, try asking your IT department to add KLASresearch.com to your company spam filter's "whitelist", and checking your email's spam folder.

Thank you !

Access info about Practice Management on your dashboard or bookmark under

(Your Products / Your Organization's Products)


Allscripts PM Comments
Filtered view: All

KLAS Research Director - Aaron Gleave
Subject Expert

Aaron Gleave

Research Director

aaron.gleave@klasresearch.com

 
View Advanced Filters

Advanced Filters

Size Filters
Job Level
Comment Type
Overall Satisfaction
Click stars to filter
By Month
1
6
12
24
36
By Date Range
from
to
Comment Categories

Featured  Report

Preferences

   Bookmark

Related Blogs

Current Time Inside Cache Tag Helper: 1/23/2021 7:35:12 PM and Model.EvProductId = 1586

Commentary Summary

Positive
##%
Neither
##%
Negative
##%

Thank you !

Access info about Practice Management on your dashboard or bookmark under

(Your Products / Your Organization's Products)

Want to see full details?

User Commentary

Sort by

Director

Functionality and Upgrades

We mainly use the system because there are not a lot of other standalone PM systems. The system does...

Jan 2021
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

Allscripts does a really nice job of keeping their promises. They listen to us. We take part in the...

Jan 2021
(0)
 Thank you  Helpful

 or  to see details.

Manager

Interfacing and Integration

Integrating Allscripts PM has been so easy. Any time we need Allscripts to create HL7 interfaces or...

Jan 2021
(0)
 Thank you  Helpful

 or  to see details.

Manager

Other Observations & Comments

There are things I would like to change about Allscripts PM. For example, if somebody calls in with...

Jan 2021
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

Allscripts PM is really easy to use. It is user friendly because it is so clean and simple. We...

Jan 2021
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Service and Support

The disappointment with Allscripts in general is that they are starting to outsource a lot of items....

Jan 2021
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Service and Support

We have good resources to reach out to with Allscripts. If we don't have one person working for us,...

Jan 2021
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Implementation and Training

Allscripts has a lot of offerings that they have beefed up; we can go out and watch tutorials or sit...

Jan 2021
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Other Observations & Comments

Allscripts is still behind the times. If we have an enhancement request or something like that, they...

Jan 2021
(0)
 Thank you  Helpful

 or  to see details.

Physician

ROI / Cost (care and feeding)

We get charged for every little thing. If Allscripts doesn't charge us, our IT company will charge...

Dec 2020
(0)
 Thank you  Helpful

 or  to see details.

Physician

Implementation and Training

Our implementation happened so long ago. I know that one of my partners went to one of Allscripts'...

Dec 2020
(0)
 Thank you  Helpful

 or  to see details.

Physician

Functionality and Upgrades

The PM system is fine. We don't really have any problems with it. We can do electronic billing and...

Dec 2020
(0)
 Thank you  Helpful

 or  to see details.

Physician

Interfacing and Integration

In terms of how Allscripts supports our integration goals, we sometimes have to wait a long time for...

Dec 2020
(0)
 Thank you  Helpful

 or  to see details.

Physician

Functionality and Upgrades

There haven't been any major upgrades. Allscripts hasn't changed anything in quite a while. The...

Dec 2020
(0)
 Thank you  Helpful

 or  to see details.

CFO

Service and Support

Allscripts is a larger organization. They were able to work with us, but there were some things that...

Dec 2020
(0)
 Thank you  Helpful

 or  to see details.

CFO

Service and Support

Allscripts is reactive. However, they do communicate using a monthly newsletter about things that...

Dec 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Technology

Allscripts hasn’t changed the solution's functionality for a long time. It is a little archaic in a...

Dec 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Service and Support

I would not say that the vendor is proactive. We bring them issues. We put in a help desk ticket and...

Dec 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Technology

Allscripts PM is a little behind the times. If we ask anyone in my position about our current PM...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

Allscripts PM is pretty easy to use. We don’t really have to do any kind of retraining. Once...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

Allscripts fixes things consistently. They never say that we have to wait for the next upgrade to...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Future Outlook

This product is definitely part of our long-term plans. We are actively recruiting more practices...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

A lot of the vendor's support is outsourced. We constantly have to push to get things taken care of....

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Allscripts uses another vendor to outsource and host data. This data center isn't always proactive...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

Allscripts PM is a pretty stable tool. I don't have a lot of complaints. Allscripts could probably...

Oct 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

Allscripts has been doing very well in terms of supporting us through the COVID-19 crisis.

Oct 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Other Observations & Comments

Allscripts keeps all of their promises because they don't commit to much.

Oct 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

ROI / Cost (care and feeding)

Allscripts doesn't avoid nickel-and-diming. That is the same across the board with all of their...

Oct 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

We only have executive involvement from Allscripts when we beg them. However, the executives do...

Oct 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

We don't have any major issues or complaints with Allscripts. They keep their promises, but...

Oct 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

Allscripts PM is easy to use and straightforward. There are parts with both the PM system and the...

Oct 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

Allscripts usually only proactively contacts us once every two years. I would like for Allscripts to...

Oct 2020
(0)
 Thank you  Helpful

 or  to see details.

CIO

Implementation and Training

I don't know whether the training was as thorough as it could have been, but the training was okay.

Oct 2020
(0)
 Thank you  Helpful

 or  to see details.

CIO

Interfacing and Integration

I don't think that Allscripts PM keeps up with our integration needs as well as other products do.

Oct 2020
(0)
 Thank you  Helpful

 or  to see details.

CIO

ROI / Cost (care and feeding)

For the money we pay, there are better products on the market than Allscripts PM. The system misses...

Oct 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

Allscripts responds very quickly when I log a case through the portal. I get immediate responses...

Jul 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Technology

The system is pretty solid and very easy to use, except for the reporting module. The reporting...

Jul 2020
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Service and Support

The support from Allscripts is terrible. They just aren't an easy company to work with. The support...

Jul 2020
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

I don't have a lot of problems with AllScripts PM. It gets the job done. But I am concerned about...

Jul 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

Things are going fine with Allscripts PM. We have very few problems. We get updates all the time. I...

Jul 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

We sometimes work with particular reimbursement amounts. Although we can input the amounts into the...

Jul 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

We haven’t had to engage the vendor's support that much. We did an upgrade, and that was good. But...

Jun 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

The system is reliable. It does a good job. But there is nothing new or fancy about it. We don't...

May 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

The ongoing support with the Allscripts product is pretty consistent. We meet with executives once a...

May 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

Through the COVID-19 crisis, Allscripts has added some quick billing codes and has adjusted some...

May 2020
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Interfacing and Integration

Allscripts purchased HealthGrid to integrate communication capabilities with the PM side. We have...

May 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Other Observations & Comments

It took a long time to get some of the pieces of Allscripts PM, but Allscripts did fulfill their promises....

May 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Implementation and Training

I have never had problems with Allscripts' implementation, but their training is too basic and not...

May 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

There is definitely room for improvement with upgrades. Allscripts delivers new technology, but the...

May 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

ROI / Cost (care and feeding)

Allscripts pretty much charges for everything. Everything has an additional license per provider.

Apr 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

When we got a new director, Allscripts walked the director through a lot of practices. Allscripts...

Apr 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

In terms of proactivity and reaching out to us to see whether our system could work better, the...

Apr 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

I have seen the vendor executives only at conferences. That is about all we get in terms of speaking...

Apr 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

Things with Allscripts have been okay. I am disappointed that they aren’t really supporting the...

Apr 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

Allscripts’s system only has the ability to report on one practice expense value, so it can either...

Apr 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Future Outlook

I expect to continue to use Allscripts’ system. If the decision were up to me, I would probably...

Apr 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

If Allscripts truly understood the physician practice management obligations that don’t work in the...

Apr 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

I am not always dealing with every aspect of the system, but I have always been able to get a...

Apr 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

The quality of the ongoing support has been better because the vendor is staying with the problems a...

Apr 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

We haven't needed to have executive involvement very often, but when we have, the executive...

Apr 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

ROI / Cost (care and feeding)

If the vendor were to add some things without extra fees, that would improve the solution's value...

Apr 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Other Observations & Comments

I would recommend the solution, but my physicians wouldn't. I don't work in the system every day....

Apr 2020
(0)
 Thank you  Helpful

 or  to see details.

CIO

Functionality and Upgrades

We are on the current version of Allscripts PM, and it is fine. The system is chipping away at...

Feb 2020
(0)
 Thank you  Helpful

 or  to see details.

CIO

Interfacing and Integration

There has been no front-end integration in a long time. We are applying our own logic through...

Feb 2020
(0)
 Thank you  Helpful

 or  to see details.

CIO

Future Outlook

We are planning to move to the cloud-based tool with Allscripts, but that is just on our road map. I...

Feb 2020
(0)
 Thank you  Helpful

 or  to see details.

 Download as Excel  Print / Save as PDF

Related Reports View All Reports