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Allscripts PM Comments
Subject Expert
Commentary Summary
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User Commentary
Manager
Service and Support
Allscripts responds very quickly when I log a case through the portal. I get immediate responses...
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Manager
Technology
The system is pretty solid and very easy to use, except for the reporting module. The reporting...
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VP/Other Executive
Service and Support
The support from Allscripts is terrible. They just aren't an easy company to work with. The support...
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VP/Other Executive
Functionality and Upgrades
I don't have a lot of problems with AllScripts PM. It gets the job done. But I am concerned about...
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Manager
Functionality and Upgrades
Things are going fine with Allscripts PM. We have very few problems. We get updates all the time. I...
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Manager
Functionality and Upgrades
We sometimes work with particular reimbursement amounts. Although we can input the amounts into the...
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Director
Functionality and Upgrades
We haven’t had to engage the vendor's support that much. We did an upgrade, and that was good. But...
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Director
Functionality and Upgrades
The system is reliable. It does a good job. But there is nothing new or fancy about it. We don't...
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Director
Service and Support
The ongoing support with the Allscripts product is pretty consistent. We meet with executives once a...
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Director
Service and Support
Through the COVID-19 crisis, Allscripts has added some quick billing codes and has adjusted some...
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VP/Other Executive
Interfacing and Integration
Allscripts purchased HealthGrid to integrate communication capabilities with the PM side. We have...
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Analyst/Coordinator
Other Observations & Comments
It took a long time to get some of the pieces of Allscripts PM, but Allscripts did fulfill their promises....
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Manager
Implementation and Training
I have never had problems with Allscripts' implementation, but their training is too basic and not...
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Manager
Functionality and Upgrades
There is definitely room for improvement with upgrades. Allscripts delivers new technology, but the...
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Director
ROI / Cost (care and feeding)
Allscripts pretty much charges for everything. Everything has an additional license per provider.
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Director
Relationship
When we got a new director, Allscripts walked the director through a lot of practices. Allscripts...
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Manager
Service and Support
In terms of proactivity and reaching out to us to see whether our system could work better, the...
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Manager
Relationship
I have seen the vendor executives only at conferences. That is about all we get in terms of speaking...
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Director
Service and Support
Things with Allscripts have been okay. I am disappointed that they aren’t really supporting the...
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Director
Functionality and Upgrades
Allscripts’s system only has the ability to report on one practice expense value, so it can either...
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Director
Future Outlook
I expect to continue to use Allscripts’ system. If the decision were up to me, I would probably...
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Director
Functionality and Upgrades
If Allscripts truly understood the physician practice management obligations that don’t work in the...
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Manager
Service and Support
I am not always dealing with every aspect of the system, but I have always been able to get a...
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Manager
Service and Support
The quality of the ongoing support has been better because the vendor is staying with the problems a...
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Manager
Relationship
We haven't needed to have executive involvement very often, but when we have, the executive...
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Manager
ROI / Cost (care and feeding)
If the vendor were to add some things without extra fees, that would improve the solution's value...
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Manager
Other Observations & Comments
I would recommend the solution, but my physicians wouldn't. I don't work in the system every day....
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CIO
Functionality and Upgrades
We are on the current version of Allscripts PM, and it is fine. The system is chipping away at...
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CIO
Interfacing and Integration
There has been no front-end integration in a long time. We are applying our own logic through...
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CIO
Future Outlook
We are planning to move to the cloud-based tool with Allscripts, but that is just on our road map. I...
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Director
Functionality and Upgrades
Allscripts really doesn't innovate all that much. These last several years have generated very...
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Director
Technology
Several of the screens, like the scheduling screen, are just really outdated, and it is difficult to...
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Analyst/Coordinator
Functionality and Upgrades
The system's functionality works well.
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Analyst/Coordinator
Functionality and Upgrades
The system works well. In terms of scheduling providers and billing, there is really very little...
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Analyst/Coordinator
Service and Support
With Allscripts' system, if we have a new billing provider or a new report we are trying to create,...
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Analyst/Coordinator
Service and Support
As far as Allscripts' support goes, they need to train their staff more. The staff members need to...
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Analyst/Coordinator
Other Observations & Comments
There is a lack of communication with Allscripts. We go to the conferences they offer because we try...
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Analyst/Coordinator
ROI / Cost (care and feeding)
When it comes to charges, Allscripts stays within their lane. When we first purchased the product,...
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Manager
Other Observations & Comments
The installation had issues, but the vendor really worked with us on billing. Getting that set up...
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VP/Other Executive
Sales and Contracting
I would not say that Allscripts nickel-and-dimes us, but they do charge a substantial amount. It is...
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VP/Other Executive
Functionality and Upgrades
The PM system from Allscripts works fine. It is a pretty simple program, and it doesn’t have a lot...
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VP/Other Executive
Relationship
I think the executive team from Allscripts is trying to be involved and in the middle of things....
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Director
Relationship
Our relationship with Allscripts has been through very challenging periods of time. We are very...
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Director
Service and Support
If something is not on Allscripts’ list, it is an enhancement request. They also like to close to...
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Director
Interfacing and Integration
The ability of Allscripts PM to talk to our EHR is pretty beneficial to us.
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Director
Service and Support
There has been a lack of follow-up and communication with our Allscripts PM upgrade.
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Manager
Relationship
Allscripts' client advisory board does a really good job of listening to what we need and thinking...
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Manager
ROI / Cost (care and feeding)
The more we ask of Allscripts, and the more that they hear from us, the better they become. We get...
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Manager
Relationship
Allscripts does not always keep their promises.
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Manager
Functionality and Upgrades
Our recent upgrade was very rough. There is still functionality that is missing. The upgrade broke...
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Manager
Interfacing and Integration
Allscripts and SRS Health have formed some sort of partnership, so users have a login for SRS...
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Manager
Functionality and Upgrades
The system is user friendly. I like the ease of use and the visibility. Everything is right there....
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Manager
Functionality and Upgrades
Allscripts' support makes me crabby. Something specific is still not working. I email Allscripts...
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Physician
Service and Support
Allscripts is doing better at communicating, and it is easier to log a case in the system now....
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Analyst/Coordinator
Functionality and Upgrades
I like that I can view charges and the procedure history with ease in Allscripts PM. Allscripts PM...
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Analyst/Coordinator
Other Observations & Comments
The one thing I wish I could change with Allscripts PM is how often it requires users to change...
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Manager
Functionality and Upgrades
The Allscripts product uses a program called Payerpath to do eligibility verification and claims...
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Manager
Service and Support
Allscripts uses the same queue for support for the PM system and the EHR, but we get good responses.
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Manager
Other Observations & Comments
We have hope that Allscripts will do something with their Payerpath program. We would love to get...
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Manager
Functionality and Upgrades
Allscripts has been very reactive in a positive way. Even with the transition to ICD-10, Allscripts...
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Manager
Other Observations & Comments
I would certainly consider Allscripts if I were purchasing a PM product, but their product wouldn't...
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Manager
Functionality and Upgrades
We continue to struggle with getting timely reporting to Medicare. Quality reporting has been...
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Manager
Implementation and Training
Allscripts fell behind during the implementation, so we had to outsource a third party resource....
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Manager
Functionality and Upgrades
Allscripts PM is a good product that works very well, but it is not perfect. We do have issues with...
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Manager
Relationship
We have to reach out to Allscripts. They don’t reach out to us to ensure that we are up to speed...
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Manager
Functionality and Upgrades
There is so much more functionality to the system, and there are probably back-end purchases that we...
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Manager
Service and Support
Allscripts is constantly working to keep up with technology and improve their system. They are...
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Manager
Functionality and Upgrades
We have been using the system for years, and it is performing to our expectations.
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Manager
Service and Support
I opened up a case with Allscripts on our PM side due to reporting issues. They got to the end of...
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Manager
Sales and Contracting
I am not privy to all the costs but, the cost of the Allscripts product is exorbitant.
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Manager
Functionality and Upgrades
I was hopeful with Allscripts’ PM system. We recently did an upgrade, and I was told that certain...
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Manager
Relationship
Allscripts executive involvement is meeting our needs, but I hope that our satisfaction over the...
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Manager
ROI / Cost (care and feeding)
Allscripts offers all these additional modules that help with collections and reporting, but the...
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Manager
Service and Support
I don’t even bother with Allscripts' webinars about new products because they just turn into sales...
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Manager
Functionality and Upgrades
Allscripts is really slow at delivering new technology with the PM system. They are better with...
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Manager
Interfacing and Integration
I like that Allscripts PM is integrated with our other Allscripts systems. We have a lot of...
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Manager
Functionality and Upgrades
I would like to see Allscripts continue to develop the PM product and work out the known bugs. I...
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Analyst/Coordinator
Functionality and Upgrades
With Allscripts PM, the option to schedule is useful for the receptionists because it is designed...
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Analyst/Coordinator
Functionality and Upgrades
A lot of clicks are required to get to one spot, and that can be troublesome for the end user....
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CIO
Win/Loss - Why they were not selected (by non-clients)
We run a PM product from another vendor. Allscripts is trying to get us to flip over to Allscripts...
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Manager
Functionality and Upgrades
The system does exactly what it is designed to do. Our well-trained staff members do very well with...
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Manager
Service and Support
Allscripts' support is ok but definitely needs improvement. I have to walk the support people...
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Manager
ROI / Cost (care and feeding)
Allscripts drives outcomes for our organization, but we really have to pester Allscripts to get the...
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