Allscripts PM
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Aaron Gleave
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KLAS Research Director - Aaron Gleave
 
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User Commentary

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Manager

Allscripts PM mostly meets our needs. It is slowly upgrading, but it is definitely behind...

May 2022
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Manager

Some of the billing could be done better than it currently is for collecting patient co-pays. The...

May 2022
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Manager

The system is stable the way it is, but if I had to improve it, I would like to have more specific...

Apr 2022
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Analyst/Coordinator

Allscripts charges for what they do for us, and that is expected, but they do not charge outside of...

Apr 2022
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Director

Allscripts absolutely charges for every little thing. We weren't given accurate quotes at the...

Apr 2022
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Director

In the last version, Allscripts released things called system rules, and those have been helpful for...

Apr 2022
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Manager

Allscripts does not do a good job with implementations and upgrades. The system is tied into our...

Mar 2022
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Analyst/Coordinator

My issue with Allscripts is that they don't have enough development staff members for the practice...

Feb 2022
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Analyst/Coordinator

One of the things that Allscripts did in a recent upgrade took much longer to complete than it...

Feb 2022
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Analyst/Coordinator

Our relationship with Allscripts could certainly be better. I work closely with their people all the...

Feb 2022
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Analyst/Coordinator

Allscripts PM isn't my favorite, but I could look at any practice management system and say the same...

Feb 2022
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Manager

I probably wouldn’t buy this system again if the decision were up to me. The reporting in the system...

Feb 2022
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Manager

We put in a case for an issue, and we got a response in just over a week. The response from the...

Feb 2022
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Manager

Allscripts keeps 50% of their promises. Normally, they supply the service we need, but when we do...

Feb 2022
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Manager

There are many aspects of the system that the vendor could make much easier for people who do data...

Feb 2022
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Manager

We had an upgrade on the system, but after the last upgrade we did, there were quite a few issues...

Feb 2022
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Manager

The vendor has pretty much no training. We would probably have to pay for any type of training.

Feb 2022
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Director

When we make an investment in a product like Allscripts PM, we are putting a large chunk of change...

Feb 2022
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Director

Allscripts PM can do a lot in terms of getting the claims out. That is good. The bad part of the...

Feb 2022
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Director

If updates were offered at no cost, I would rate the system higher. Because of all the little...

Feb 2022
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Director

Allscripts' executive involvement is pretty good, but it always involves selling another product. We...

Feb 2022
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Manager

Allscripts PM's reporting is good. Allscripts PM is an intuitive system to use. Every system has...

Feb 2022
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CIO

Allscripts does really well keeping their promises on the practice management tool. We have no...

Jan 2022
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CIO

Allscripts avoids charging for every little thing, but that might vary by client. We have negotiated...

Jan 2022
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CIO

Allscripts PM is a really static system. There is not a whole lot that we can break in there.

Jan 2022
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CIO

Allscripts PM’s ease of use could be better, and I attribute that to the world and that the way that...

Jan 2022
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CIO

Allscripts doesn't change much. I haven't seen anything new out of them in a long time.

Jan 2022
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CIO

Allscripts has information sessions for versions looking forward to address regulatory things and...

Jan 2022
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Analyst/Coordinator

We are happy to have brought all of our billing in-house. We are no longer using a third-party...

Dec 2021
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Analyst/Coordinator

The look and functionality of Allscripts PM are old and archaic. I don’t think Allscripts has...

Dec 2021
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Analyst/Coordinator

The scheduling and billing sides of Allscripts PM makes it a solid product. We don’t have many...

Dec 2021
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Analyst/Coordinator

We would like the product to have more advancements with scheduling. In their latest release, they...

Dec 2021
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Manager

We have had Allscripts PM for a long time. We know the system very well, and it is working well for...

Nov 2021
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Manager

Denials are our pain point right now. We have a pretty fast turnaround time, and our A/R is going...

Nov 2021
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Manager

The scheduler in Allscripts PM is easy. We have a great system and have taught our physicians how to...

Nov 2021
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Director

We have had the same functionality for years. Allscripts PM should be able to give cost estimates...

Nov 2021
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Director

The PM is very stable, even with upgrades. There are never any issues. Allscripts’ support is really...

Nov 2021
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Director

The cost for new interfaces has doubled. I never know how much an upgrade will cost, and it changes...

Nov 2021
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Director

We purchased the product through Allscripts. We have yet to reach out to a third-party vendor to...

Nov 2021
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Director

The system has new releases that we have been advised to take. Allscripts tells us we shouldn't take...

Nov 2021
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Director

We think our satisfaction will increase because Allscripts is redoing their outdated C++ code base...

Nov 2021
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Director

There is a lot of finger-pointing when it comes to integration. Issues are always somebody else's...

Nov 2021
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Director

We want more automation. The vendor needs to do an update of their form letter process and stop...

Nov 2021
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Director

The upgrades have been better than they used to be. Recently, there was an update for their EMR that...

Nov 2021
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Director

Overall, the PM system is a good, consistent product. There are some more bells and whistles that we...

Nov 2021
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Director

I don’t know whether any practice management software is set up for interoperability, including this...

Nov 2021
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Analyst/Coordinator

Allscripts PM is easy to use. It is pretty basic. The scheduling is easy to do, but there are a lot...

Oct 2021
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Analyst/Coordinator

The reporting in the product is lacking. Luckily, we can pull things ourselves, but if we just want...

Oct 2021
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Director

We like that the system interfaces with some third-party tools. That helps increase our workflow,...

Oct 2021
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Director

We are having a lot of issues with processes for split billing and secondary claims in Allscripts...

Oct 2021
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Manager

Reporting with the PM system is better than it is with the EHR, but there were some issues in the...

Oct 2021
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Manager

The product is pretty simple. There are no major issues. I don't know that any of the upgrades have...

Oct 2021
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Manager

One little feature that would be nice is the ability to customize the window a bit. When we pull up...

Oct 2021
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Director

Allscripts' billing process is not bad. I don’t feel like they charge for every little aspect....

Sep 2021
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Director

For what we use Allscripts PM for, it is not a terrible system. It is a little bit behind the realm...

Sep 2021
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Director

We are able to report through Allscripts PM, and it generates reports pretty accurately. The billing...

Sep 2021
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Director

There is no training from Allscripts. Whenever there is an update or anything, we essentially get an...

Sep 2021
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Director

It is hard to say what Allscripts could do better. If they could do everything for me, that would be...

Aug 2021
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Director

Allscripts has made a lot of improvements to the PM system in the past few years. They are...

Aug 2021
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VP/Other Executive

We have been using Allscripts PM for so long that we just do our own thing. Custom report generation...

Aug 2021
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VP/Other Executive

Allscripts’ support people are nice, and they try. If we have a basic question or issue, the support...

Aug 2021
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VP/Other Executive

We don’t use Allscripts’ training because we have to pay extra for it.

Aug 2021
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VP/Other Executive

Switching software vendors is not fun. I would probably dump Allscripts if I could. We have been...

Aug 2021
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CIO

Allscripts promised certain functionality when we contracted with them that they have not delivered....

Jul 2021
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CIO

Allscripts does not charge for every little thing, and their service for issues is good.

Jul 2021
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CIO

For upgrades, Allscripts doesn’t seem to keep a record of anything about our configuration for...

Jul 2021
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CIO

Allscripts is not proactive, but they are helpful when we ask them things.

Jul 2021
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CIO

Allscripts’ system is reliable. The vendor responds quickly when there are issues. But the design is...

Jul 2021
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Manager

For new upgrades, all they do is give us notes of what has been updated, and we have to just learn...

Jun 2021
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Manager

For interfaces, it is hard when we have to get all of the teams involved, but they work very well to...

Jun 2021
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Manager

We can log a ticket with Allscripts, and we get a response. Somebody calls us, and they work through...

Jun 2021
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Manager

With Allscripts PM, we are able to streamline and capture all of the billing from our EHR and export...

Jun 2021
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Manager

When a vendor is selling or implementing a system, potential customers usually don't know how the...

Jun 2021
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Manager

Allscripts doesn't upgrade this system as fast as they upgrade their other systems.

Jun 2021
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Manager

Allscripts PM isn't able to integrate with things like payment plans and online billing. We have to...

Jun 2021
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