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Allscripts PM
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Subject Expert
Aaron Gleave
Research Director
Commentary Summary
User Commentary
Director
Allscripts' billing process is not bad. I don’t feel like they charge for every little aspect....
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Director
For what we use Allscripts PM for, it is not a terrible system. It is a little bit behind the realm...
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Director
We are able to report through Allscripts PM, and it generates reports pretty accurately. The billing...
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Director
There is no training from Allscripts. Whenever there is an update or anything, we essentially get an...
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Director
It is hard to say what Allscripts could do better. If they could do everything for me, that would be...
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Director
Allscripts has made a lot of improvements to the PM system in the past few years. They are...
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VP/Other Executive
We have been using Allscripts PM for so long that we just do our own thing. Custom report generation...
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VP/Other Executive
Allscripts’ support people are nice, and they try. If we have a basic question or issue, the support...
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VP/Other Executive
We don’t use Allscripts’ training because we have to pay extra for it.
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VP/Other Executive
Switching software vendors is not fun. I would probably dump Allscripts if I could. We have been...
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CIO
Allscripts promised certain functionality when we contracted with them that they have not delivered....
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CIO
Allscripts does not charge for every little thing, and their service for issues is good.
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CIO
For upgrades, Allscripts doesn’t seem to keep a record of anything about our configuration for...
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CIO
Allscripts is not proactive, but they are helpful when we ask them things.
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CIO
Allscripts’ system is reliable. The vendor responds quickly when there are issues. But the design is...
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Manager
For new upgrades, all they do is give us notes of what has been updated, and we have to just learn...
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Manager
For interfaces, it is hard when we have to get all of the teams involved, but they work very well to...
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Manager
We can log a ticket with Allscripts, and we get a response. Somebody calls us, and they work through...
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Manager
With Allscripts PM, we are able to streamline and capture all of the billing from our EHR and export...
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Manager
When a vendor is selling or implementing a system, potential customers usually don't know how the...
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Manager
Allscripts doesn't upgrade this system as fast as they upgrade their other systems.
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Manager
Allscripts PM isn't able to integrate with things like payment plans and online billing. We have to...
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VP/Other Executive
I am not a fan of Allscripts' support. We did an implementation with Allscripts. The weeks that our...
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VP/Other Executive
I have some workarounds for the system. Allscripts tends to have trouble with integration and...
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Manager
Our last system was easier to navigate than Allscripts PM. There wasn't so much back-and-forth with...
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Director
The system is not user friendly. We have continual issues. The vendor could decrease the complexity...
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Director
The vendor has good support, but they haven’t been able to help us in some areas.
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Director
We have other products that would augment our Allscripts products because the products Allscripts...
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Manager
We have really recently been a little dissatisfied with the EHR, and if that were to prompt a...
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Manager
I want more regular training sessions from Allscripts. What we tend to get is a pile of documents.
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Manager
The solution does the basics that it is supposed to do. It has served its purpose. The system is not...
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Manager
I don’t really have an opinion on Allscripts' executive involvement. The executives don’t seem to...
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Analyst/Coordinator
The system is like a lost stepchild. No one wants to work with it, and no one wants to improve it or...
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Analyst/Coordinator
The vendor perceives our relationship to be tenuous. We are pretty vocal about our dissatisfaction...
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Analyst/Coordinator
The product is a good, solid product. The vendor seems to be right up to speed with the product....
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Analyst/Coordinator
The only thing the vendor could improve is their support in terms of replying within an adequate...
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Manager
Allscripts PM is very easy to work with once people get a little bit of training and understanding....
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Manager
Allscripts wants to work on implementing something to make the clinical system and the PM system...
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VP/Other Executive
I like the PM product a lot more than I like the EHR. That is why we are looking to move on to a...
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VP/Other Executive
The one problem with the product is that customizing reports is very difficult. If we use the...
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Manager
We have spent a lot of time and energy into setting up and maintaining the solution. I can't see...
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Manager
If we update something in Allscripts PM, the information updates in the EHR. However, if we update...
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Director
We mainly use the system because there are not a lot of other standalone PM systems. The system does...
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Manager
Allscripts does a really nice job of keeping their promises. They listen to us. We take part in the...
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Manager
Integrating Allscripts PM has been so easy. Any time we need Allscripts to create HL7 interfaces or...
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Manager
There are things I would like to change about Allscripts PM. For example, if somebody calls in with...
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Manager
Allscripts PM is really easy to use. It is user friendly because it is so clean and simple. We...
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Analyst/Coordinator
The disappointment with Allscripts in general is that they are starting to outsource a lot of items....
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Analyst/Coordinator
We have good resources to reach out to with Allscripts. If we don't have one person working for us,...
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Analyst/Coordinator
Allscripts has a lot of offerings that they have beefed up; we can go out and watch tutorials or sit...
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Analyst/Coordinator
Allscripts is still behind the times. If we have an enhancement request or something like that, they...
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Physician
We get charged for every little thing. If Allscripts doesn't charge us, our IT company will charge...
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Physician
Our implementation happened so long ago. I know that one of my partners went to one of Allscripts'...
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Physician
The PM system is fine. We don't really have any problems with it. We can do electronic billing and...
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Physician
In terms of how Allscripts supports our integration goals, we sometimes have to wait a long time for...
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Physician
There haven't been any major upgrades. Allscripts hasn't changed anything in quite a while. The...
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CFO
Allscripts is a larger organization. They were able to work with us, but there were some things that...
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CFO
Allscripts is reactive. However, they do communicate using a monthly newsletter about things that...
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Analyst/Coordinator
Allscripts hasn’t changed the solution's functionality for a long time. It is a little archaic in a...
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Analyst/Coordinator
I would not say that the vendor is proactive. We bring them issues. We put in a help desk ticket and...
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Director
Allscripts PM is a little behind the times. If we ask anyone in my position about our current PM...
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Director
Allscripts PM is pretty easy to use. We don’t really have to do any kind of retraining. Once...
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Director
Allscripts fixes things consistently. They never say that we have to wait for the next upgrade to...
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Director
This product is definitely part of our long-term plans. We are actively recruiting more practices...
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Director
A lot of the vendor's support is outsourced. We constantly have to push to get things taken care of....
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Director
Allscripts uses another vendor to outsource and host data. This data center isn't always proactive...
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Director
Allscripts PM is a pretty stable tool. I don't have a lot of complaints. Allscripts could probably...
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Director
Allscripts has been doing very well in terms of supporting us through the COVID-19 crisis.
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Director
Allscripts keeps all of their promises because they don't commit to much.
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Director
Allscripts doesn't avoid nickel-and-diming. That is the same across the board with all of their...
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Director
We only have executive involvement from Allscripts when we beg them. However, the executives do...
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Manager
We don't have any major issues or complaints with Allscripts. They keep their promises, but...
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Manager
Allscripts PM is easy to use and straightforward. There are parts with both the PM system and the...
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Manager
Allscripts usually only proactively contacts us once every two years. I would like for Allscripts to...
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