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Allscripts PM Comments
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KLAS Research Director - Aaron Gleave
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User Commentary

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CIO

Allscripts promised certain functionality when we contracted with them that they have not delivered....

Jul 2021
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CIO

Allscripts does not charge for every little thing, and their service for issues is good.

Jul 2021
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CIO

For upgrades, Allscripts doesn’t seem to keep a record of anything about our configuration for...

Jul 2021
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CIO

Allscripts is not proactive, but they are helpful when we ask them things.

Jul 2021
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CIO

Allscripts’ system is reliable. The vendor responds quickly when there are issues. But the design is...

Jul 2021
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Manager

For new upgrades, all they do is give us notes of what has been updated, and we have to just learn...

Jun 2021
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Manager

For interfaces, it is hard when we have to get all of the teams involved, but they work very well to...

Jun 2021
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Manager

We can log a ticket with Allscripts, and we get a response. Somebody calls us, and they work through...

Jun 2021
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Manager

With Allscripts PM, we are able to streamline and capture all of the billing from our EHR and export...

Jun 2021
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Manager

When a vendor is selling or implementing a system, potential customers usually don't know how the...

Jun 2021
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Manager

Allscripts doesn't upgrade this system as fast as they upgrade their other systems.

Jun 2021
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Manager

Allscripts PM isn't able to integrate with things like payment plans and online billing. We have to...

Jun 2021
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VP/Other Executive

I am not a fan of Allscripts' support. We did an implementation with Allscripts. The weeks that our...

May 2021
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VP/Other Executive

I have some workarounds for the system. Allscripts tends to have trouble with integration and...

May 2021
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Manager

Our last system was easier to navigate than Allscripts PM. There wasn't so much back-and-forth with...

Apr 2021
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Director

The system is not user friendly. We have continual issues. The vendor could decrease the complexity...

Apr 2021
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Director

The vendor has good support, but they haven’t been able to help us in some areas.

Apr 2021
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Director

We have other products that would augment our Allscripts products because the products Allscripts...

Apr 2021
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Manager

We have really recently been a little dissatisfied with the EHR, and if that were to prompt a...

Mar 2021
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Manager

I want more regular training sessions from Allscripts. What we tend to get is a pile of documents.

Mar 2021
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Manager

The solution does the basics that it is supposed to do. It has served its purpose. The system is not...

Mar 2021
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Manager

I don’t really have an opinion on Allscripts' executive involvement. The executives don’t seem to...

Mar 2021
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Analyst/Coordinator

The system is like a lost stepchild. No one wants to work with it, and no one wants to improve it or...

Feb 2021
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Analyst/Coordinator

The vendor perceives our relationship to be tenuous. We are pretty vocal about our dissatisfaction...

Feb 2021
||
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Analyst/Coordinator

The product is a good, solid product. The vendor seems to be right up to speed with the product....

Feb 2021
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Analyst/Coordinator

The only thing the vendor could improve is their support in terms of replying within an adequate...

Feb 2021
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Manager

Allscripts PM is very easy to work with once people get a little bit of training and understanding....

Jan 2021
||
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Manager

Allscripts wants to work on implementing something to make the clinical system and the PM system...

Jan 2021
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VP/Other Executive

I like the PM product a lot more than I like the EHR. That is why we are looking to move on to a...

Jan 2021
||
(0)
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VP/Other Executive

The one problem with the product is that customizing reports is very difficult. If we use the...

Jan 2021
||
(0)
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Manager

We have spent a lot of time and energy into setting up and maintaining the solution. I can't see...

Jan 2021
||
(0)
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Manager

If we update something in Allscripts PM, the information updates in the EHR. However, if we update...

Jan 2021
||
(0)
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Director

We mainly use the system because there are not a lot of other standalone PM systems. The system does...

Jan 2021
||
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Manager

Allscripts does a really nice job of keeping their promises. They listen to us. We take part in the...

Jan 2021
||
(0)
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Manager

Integrating Allscripts PM has been so easy. Any time we need Allscripts to create HL7 interfaces or...

Jan 2021
||
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Manager

There are things I would like to change about Allscripts PM. For example, if somebody calls in with...

Jan 2021
||
(0)
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Manager

Allscripts PM is really easy to use. It is user friendly because it is so clean and simple. We...

Jan 2021
||
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Analyst/Coordinator

The disappointment with Allscripts in general is that they are starting to outsource a lot of items....

Jan 2021
||
(0)
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Analyst/Coordinator

We have good resources to reach out to with Allscripts. If we don't have one person working for us,...

Jan 2021
||
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Analyst/Coordinator

Allscripts has a lot of offerings that they have beefed up; we can go out and watch tutorials or sit...

Jan 2021
||
(0)
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Analyst/Coordinator

Allscripts is still behind the times. If we have an enhancement request or something like that, they...

Jan 2021
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Physician

We get charged for every little thing. If Allscripts doesn't charge us, our IT company will charge...

Dec 2020
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(0)
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Physician

Our implementation happened so long ago. I know that one of my partners went to one of Allscripts'...

Dec 2020
||
(0)
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Physician

The PM system is fine. We don't really have any problems with it. We can do electronic billing and...

Dec 2020
||
(0)
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Physician

In terms of how Allscripts supports our integration goals, we sometimes have to wait a long time for...

Dec 2020
||
(0)
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Physician

There haven't been any major upgrades. Allscripts hasn't changed anything in quite a while. The...

Dec 2020
||
(0)
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CFO

Allscripts is a larger organization. They were able to work with us, but there were some things that...

Dec 2020
||
(0)
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CFO

Allscripts is reactive. However, they do communicate using a monthly newsletter about things that...

Dec 2020
||
(0)
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Analyst/Coordinator

Allscripts hasn’t changed the solution's functionality for a long time. It is a little archaic in a...

Dec 2020
||
(0)
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Analyst/Coordinator

I would not say that the vendor is proactive. We bring them issues. We put in a help desk ticket and...

Dec 2020
||
(0)
 Thank you  Helpful

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Director

Allscripts PM is a little behind the times. If we ask anyone in my position about our current PM...

Nov 2020
||
(0)
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Director

Allscripts PM is pretty easy to use. We don’t really have to do any kind of retraining. Once...

Nov 2020
||
(0)
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Director

Allscripts fixes things consistently. They never say that we have to wait for the next upgrade to...

Nov 2020
||
(0)
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Director

This product is definitely part of our long-term plans. We are actively recruiting more practices...

Nov 2020
||
(0)
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Director

A lot of the vendor's support is outsourced. We constantly have to push to get things taken care of....

Nov 2020
||
(0)
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Director

Allscripts uses another vendor to outsource and host data. This data center isn't always proactive...

Nov 2020
||
(0)
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Director

Allscripts PM is a pretty stable tool. I don't have a lot of complaints. Allscripts could probably...

Oct 2020
||
(0)
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Director

Allscripts has been doing very well in terms of supporting us through the COVID-19 crisis.

Oct 2020
||
(0)
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Director

Allscripts keeps all of their promises because they don't commit to much.

Oct 2020
||
(0)
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Director

Allscripts doesn't avoid nickel-and-diming. That is the same across the board with all of their...

Oct 2020
||
(0)
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Director

We only have executive involvement from Allscripts when we beg them. However, the executives do...

Oct 2020
||
(0)
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Manager

We don't have any major issues or complaints with Allscripts. They keep their promises, but...

Oct 2020
||
(0)
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Manager

Allscripts PM is easy to use and straightforward. There are parts with both the PM system and the...

Oct 2020
||
(0)
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Manager

Allscripts usually only proactively contacts us once every two years. I would like for Allscripts to...

Oct 2020
||
(0)
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CIO

I don't know whether the training was as thorough as it could have been, but the training was okay.

Oct 2020
||
(0)
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CIO

I don't think that Allscripts PM keeps up with our integration needs as well as other products do.

Oct 2020
||
(0)
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CIO

For the money we pay, there are better products on the market than Allscripts PM. The system misses...

Oct 2020
||
(0)
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