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Allscripts PM
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Aaron Gleave
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KLAS Research Director - Aaron Gleave
 
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User Commentary

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Director

Relationship

Allscripts doesn’t break their promises, but certain things don’t always get fixed in a timely manner....

Sep 2022
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Director

Relationship

Allscripts' project management team is horrible. We recently did an upgrade, and it was not easy....

Aug 2022
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Director

Functionality and Upgrades

The PM product is strong and good. We don't have a lot of issues with it.

Aug 2022
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Director

Functionality and Upgrades

Allscripts has improved the quality of our options for how we can bill, and that is a pretty...

Aug 2022
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CFO

Other Observations & Comments

With the product's upgrade, we can't really tell the difference between the old version and the new...

Aug 2022
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CFO

Future Outlook

The only way that Allscripts is going to improve the product is to get rid of it. The product is not...

Aug 2022
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CFO

Interfacing and Integration

The integration is constantly going in and out. Some charges and patient information don't flow from...

Aug 2022
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CFO

Functionality and Upgrades

The product is an old system. It really needs to be updated for the 21st century. There is no easy...

Aug 2022
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CFO

Service and Support

With the support team, we usually get a response from whoever we have notified of an issue. But then...

Aug 2022
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Manager

Implementation and Training

Allscripts has never trained me. I have had to figure out the portal by myself.

Aug 2022
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Manager

Interfacing and Integration

The integration for Allscripts PM is awful. We wanted our PM and EHR systems to talk to each other,...

Aug 2022
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Manager

Functionality and Upgrades

Allscripts PM is an awful system. A lot of people use the system, but we cannot open multiple...

Aug 2022
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Manager

Functionality and Upgrades

Allscripts PM is patient driven, but that doesn’t work well for us. There is no clean way to attach...

Aug 2022
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Manager

Functionality and Upgrades

The product is a pretty complex piece of software, and it does a lot. There are areas that could be...

Aug 2022
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Manager

Future Outlook

I don't know whether we would buy the product again. This product is a grand step up from what we...

Aug 2022
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Manager

Service and Support

Allscripts’ support team is available and moves quickly. The vendor has a hierarchy of scale that we...

Aug 2022
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Manager

Relationship

If we want an update or upgrade from Allscripts, we log a call. When we log that call, the vendor...

Aug 2022
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Director

Interfacing and Integration

Allscripts does a good job with their upgrades. The training is pretty good. Some of the training is...

Jun 2022
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Director

Functionality and Upgrades

The only thing that is still a bit of a struggle is the reportability of data. I think we need to...

Jun 2022
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Director

ROI / Cost (care and feeding)

Our patient A/R days are down, so the PM system is driving outcomes.

Jun 2022
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Manager

Functionality and Upgrades

Allscripts PM mostly meets our needs. It is slowly upgrading, but it is definitely behind...

May 2022
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Manager

Functionality and Upgrades

Some of the billing could be done better than it currently is for collecting patient co-pays. The...

May 2022
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Manager

Functionality and Upgrades

The system is stable the way it is, but if I had to improve it, I would like to have more specific...

Apr 2022
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Analyst/Coordinator

ROI / Cost (care and feeding)

Allscripts charges for what they do for us, and that is expected, but they do not charge outside of...

Apr 2022
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Director

ROI / Cost (care and feeding)

Allscripts absolutely charges for every little thing. We weren't given accurate quotes at the...

Apr 2022
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Director

Functionality and Upgrades

In the last version, Allscripts released things called system rules, and those have been helpful for...

Apr 2022
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Manager

Implementation and Training

Allscripts does not do a good job with implementations and upgrades. The system is tied into our...

Mar 2022
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Analyst/Coordinator

Relationship

My issue with Allscripts is that they don't have enough development staff members for the practice...

Feb 2022
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Analyst/Coordinator

Implementation and Training

One of the things that Allscripts did in a recent upgrade took much longer to complete than it...

Feb 2022
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Analyst/Coordinator

Service and Support

Our relationship with Allscripts could certainly be better. I work closely with their people all the...

Feb 2022
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Analyst/Coordinator

Future Outlook

Allscripts PM isn't my favorite, but I could look at any practice management system and say the same...

Feb 2022
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Manager

Relationship

I probably wouldn’t buy this system again if the decision were up to me. The reporting in the system...

Feb 2022
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Manager

Service and Support

We put in a case for an issue, and we got a response in just over a week. The response from the...

Feb 2022
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Manager

Relationship

Allscripts keeps 50% of their promises. Normally, they supply the service we need, but when we do...

Feb 2022
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Manager

Functionality and Upgrades

There are many aspects of the system that the vendor could make much easier for people who do data...

Feb 2022
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Manager

Functionality and Upgrades

We had an upgrade on the system, but after the last upgrade we did, there were quite a few issues...

Feb 2022
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Manager

Implementation and Training

The vendor has pretty much no training. We would probably have to pay for any type of training.

Feb 2022
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Director

Interfacing and Integration

When we make an investment in a product like Allscripts PM, we are putting a large chunk of change...

Feb 2022
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Director

ROI / Cost (care and feeding)

Allscripts PM can do a lot in terms of getting the claims out. That is good. The bad part of the...

Feb 2022
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Director

ROI / Cost (care and feeding)

If updates were offered at no cost, I would rate the system higher. Because of all the little...

Feb 2022
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Director

ROI / Cost (care and feeding)

Allscripts' executive involvement is pretty good, but it always involves selling another product. We...

Feb 2022
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Manager

Functionality and Upgrades

Allscripts PM's reporting is good. Allscripts PM is an intuitive system to use. Every system has...

Feb 2022
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CIO

Relationship

Allscripts does really well keeping their promises on the practice management tool. We have no...

Jan 2022
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CIO

ROI / Cost (care and feeding)

Allscripts avoids charging for every little thing, but that might vary by client. We have negotiated...

Jan 2022
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CIO

Functionality and Upgrades

Allscripts PM is a really static system. There is not a whole lot that we can break in there.

Jan 2022
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CIO

Functionality and Upgrades

Allscripts PM’s ease of use could be better, and I attribute that to the world and that the way that...

Jan 2022
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CIO

Functionality and Upgrades

Allscripts doesn't change much. I haven't seen anything new out of them in a long time.

Jan 2022
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CIO

Service and Support

Allscripts has information sessions for versions looking forward to address regulatory things and...

Jan 2022
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Analyst/Coordinator

ROI / Cost (care and feeding)

We are happy to have brought all of our billing in-house. We are no longer using a third-party...

Dec 2021
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Analyst/Coordinator

Technology

The look and functionality of Allscripts PM are old and archaic. I don’t think Allscripts has...

Dec 2021
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Analyst/Coordinator

Functionality and Upgrades

The scheduling and billing sides of Allscripts PM makes it a solid product. We don’t have many...

Dec 2021
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Analyst/Coordinator

Functionality and Upgrades

We would like the product to have more advancements with scheduling. In their latest release, they...

Dec 2021
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Manager

Relationship

We have had Allscripts PM for a long time. We know the system very well, and it is working well for...

Nov 2021
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Manager

ROI / Cost (care and feeding)

Denials are our pain point right now. We have a pretty fast turnaround time, and our A/R is going...

Nov 2021
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Manager

Functionality and Upgrades

The scheduler in Allscripts PM is easy. We have a great system and have taught our physicians how to...

Nov 2021
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Director

Functionality and Upgrades

We have had the same functionality for years. Allscripts PM should be able to give cost estimates...

Nov 2021
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Director

Functionality and Upgrades

The PM is very stable, even with upgrades. There are never any issues. Allscripts’ support is really...

Nov 2021
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Director

ROI / Cost (care and feeding)

The cost for new interfaces has doubled. I never know how much an upgrade will cost, and it changes...

Nov 2021
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Director

Functionality and Upgrades

We purchased the product through Allscripts. We have yet to reach out to a third-party vendor to...

Nov 2021
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Director

Interfacing and Integration

The system has new releases that we have been advised to take. Allscripts tells us we shouldn't take...

Nov 2021
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Director

Future Outlook

We think our satisfaction will increase because Allscripts is redoing their outdated C++ code base...

Nov 2021
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Director

Interfacing and Integration

There is a lot of finger-pointing when it comes to integration. Issues are always somebody else's...

Nov 2021
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Director

Other Observations & Comments

We want more automation. The vendor needs to do an update of their form letter process and stop...

Nov 2021
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Director

Functionality and Upgrades

The upgrades have been better than they used to be. Recently, there was an update for their EMR that...

Nov 2021
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Director

Functionality and Upgrades

Overall, the PM system is a good, consistent product. There are some more bells and whistles that we...

Nov 2021
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Director

Other Observations & Comments

I don’t know whether any practice management software is set up for interoperability, including this...

Nov 2021
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Analyst/Coordinator

Functionality and Upgrades

Allscripts PM is easy to use. It is pretty basic. The scheduling is easy to do, but there are a lot...

Oct 2021
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Analyst/Coordinator

Functionality and Upgrades

The reporting in the product is lacking. Luckily, we can pull things ourselves, but if we just want...

Oct 2021
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Director

Functionality and Upgrades

We like that the system interfaces with some third-party tools. That helps increase our workflow,...

Oct 2021
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Director

Functionality and Upgrades

We are having a lot of issues with processes for split billing and secondary claims in Allscripts...

Oct 2021
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Manager

ROI / Cost (care and feeding)

Reporting with the PM system is better than it is with the EHR, but there were some issues in the...

Oct 2021
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Manager

Functionality and Upgrades

The product is pretty simple. There are no major issues. I don't know that any of the upgrades have...

Oct 2021
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Manager

Functionality and Upgrades

One little feature that would be nice is the ability to customize the window a bit. When we pull up...

Oct 2021
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