Intergy Practice Management Commentary
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Subject Expert
Chris Clune
Research Director
Commentary Summary
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User Commentary
Value
There are some benefits to using multiple solutions from Greenway Health. Everything is fully...
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Loyalty, Relationship
Despite the different ownership and leadership changes Greenway Health has had, they have pretty...
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Operations
We just had a multiday training from Greenway Health, and I was really disappointed. There were a...
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Relationship
I would buy Intergy Practice Management again for one specific reason: unlike any other vendor I...
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Operations, Product
Intergy Practice Management is extremely good at scrubbing claims. The system is very integrated...
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Relationship
Greenway Health isn't proactive about anything. If there are any known issues with other payers, the...
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Value
Intergy Practice Management isn't an expensive product, but we get what we pay for.
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Product, Value
I would really like the charge-posting portion of Intergy Practice Management to be improved. That...
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Relationship
Greenway Health's phone support is great now. We have paid extra money for it, so we are getting...
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Operations
If I were to create my own training for the system, it would have to be on-site training for our...
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Loyalty
If Greenway Health were to make some modifications to Intergy Practice Management, I would buy it...
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Product
Intergy Practice Management has been an easy-to-use, solid, functioning product for many years with...
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Relationship
The support and contact from the vendor is excellent. Greenway Health’s support staff is stateside...
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Culture, Value
Greenway Health charges for certain things, but I don't think their charges are unfair or too...
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Relationship
We typically speak to level-one support people when we need help, so I open a ticket. Usually, I get...
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Relationship
When I met with Greenway Health, they didn't sit there and ignore every issue we brought up. They...
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Relationship
Greenway Health’s support team has been very responsive lately. Also, Greenway Health’s senior...
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Operations, Product
I don't like how difficult it is to modify a schedule for a provider in Intergy Practice Management....
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Value
Greenway Health does not avoid charging for every little thing on the PM side. If we ask for...
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Relationship
Greenway Health is not proactive in solving problems or creating new value. They are not out seeking...
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Product
There is a function within Intergy Practice Management called claims control. When something is...
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Product
When I first started with this organization, the practice management side of Intergy wasn't being...
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Relationship
Greenway Health is fantastic. There are a couple of people over there that I talk to. I don't want...
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Loyalty, Relationship, Operations
There are definitely things that I wish Intergy Practice Management would do that it currently...
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Loyalty, Product
There are things we would like to see improved, but it just may not be possible to improve them. For...
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Operations
I don't know that I have ever been offered ongoing training, and I would like that for users on the...
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Operations, Product
I have not had any issues with Intergy Practice Management. Their upgrades are consistent. When they...
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Relationship
I am extremely satisfied with our team leader from Greenway Health.
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Culture, Value
We can tell there is a turnover within their customer service. We have had many sales...
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Relationship, Product
We want to have better and easier reporting; we want to grab data a little faster. The reports that...
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Relationship
The last year has been positive with Greenway Health. They are trying to be proactive. That is why...
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Loyalty, Relationship
We have Greenway Health and continue to use them versus bigger companies like Epic and Cerner...
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Product
Intergy Practice Management is an awesome system for one specialty but not for a multispecialty...
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Operations
I don't think Greenway Health has updated their training videos in years. They are still based on...
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Relationship, Operations
Greenway Health is getting a lot better at delivering new technology. They are actually consulting...
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Culture, Value
Greenway Health’s licensing structure is just insane. They charge for everything. The only thing...
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Product, Value
While working in Intergy Practice Management, we have been able to standardize our workflows across...
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Loyalty
I have identified many areas that I want Greenway Health to take a look at. If they continue to look...
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Operations, Value
When we need functionality from Greenway Health, they want to charge us for that. I feel like...
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Product
With Intergy Practice Management, we can't really track referrals. We can't put in a referral and...
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Product
Everything about the practice management side of the system was excellent. The structure for...
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Loyalty, Product
With Intergy Practice Management, the provider side on the encounter notes was not good. The portal...
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Value
We had a significant price increase from Greenway Health. Then the following year, we had another...
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Relationship
Greenway Health’s support just deteriorated. Before, I would do a call, and most of the time, the...
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Relationship
I had a good relationship with Greenway Health. Previously, after a service ticket, I gave them full...
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Value
Greenway Health’s bill statements are pathetic. They have always nickel-and-dimed us despite our...
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Relationship
Greenway Health doesn’t tell us what Intergy Practice Management can do, and by not sharing what it...
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Operations, Value
Greenway Health doesn't address the issues. They do Band-Aid fixes. Also, with training, they want...
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Relationship
I'm a little jaded with Greenway Health because of the Change Healthcare hack that occurred in...
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Relationship
The quality of support when working with Greenway Health depends on who we are talking to. I like to...
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Product
Our base practice management accounts receivable tools in Intergy Practice Management are fantastic....
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Operations
We went through a complete retraining of Intergy Practice Management at a superuser level because we...
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Product
I would like to see more fun and cool content in Intergy Practice Management than we have seen in...
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Relationship
Greenway Health does proactively send out hotfixes and that sort of thing, but beyond that, there is...
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Value
One thing that always frustrates me about Greenway Health is I don't think they appreciate the...
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Relationship
One of my biggest complaints about Greenway Health in the past was they had outsourced the support...
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Operations, Value
Greenway Health charges for everything big-time. Greenway Health is overpriced for the service they...
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Relationship
We get email letters from Greenway Health’s executive team telling us about how wonderful things...
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Product
We have become accustomed to the workflow in Intergy Practice Management. The system is not...
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Culture, Relationship, Value
The majority of Greenway Health’s technical support is offshore right now. I make no judgments about...
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Product
My number-one request from Greenway Health would be to let me export something to Excel. Right now,...
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Product
Intergy Practice Management is a really solid product that has certain holes depending on a group's...
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Loyalty, Product, Value
I think the solution is in the middle-of-the-road in terms of driving tangible outcomes. Intergy...
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Product
Our experience with Intergy Practice Management has been up and down. We experienced a lot of...
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Relationship, Value
With Greenway Health, we almost have to call and get support every time we have to change an invoice...
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Relationship
There are some things Greenway Health is proactive with, but they are not quick. The vendor has...
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Product, Value
To make our lives better with Intergy Practice Management, the system would have to work in terms of...
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Relationship, Operations, Product
Greenway Health has fixed some of our problems, but it has taken forever for them to get those...
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Product, Value
We have a lot of integrations with a local hospital, and those have been turned off. That has caused...
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