Intergy Practice Management Commentary
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Subject Expert
Eder Lagemann
Research Director
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User Commentary
Loyalty
Part of our concern with Greenway Health is how stable the platform is going to be in the future...
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Relationship
For the most part, we have still been satisfied with the solution, but we would like Greenway Health...
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Relationship, Product
We have been in partnership with Greenway Health for a number of years, so they pretty much know us...
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Loyalty
We are struggling with the partnership around Intergy Practice Management, but we are making some headway....
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Relationship, Product
I don't think that Greenway Health spent any time updating Intergy Practice Management. It is about...
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Product, Value
The advantage of having multiple functions under one vendor is the continuity of care. Being able to...
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Product
The system's biggest strength is its reports. I haven't had any issues with the system on the...
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Operations
Greenway Health could improve their support by having knowledge-based training for their frontline...
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Loyalty, Product
I haven't considered any other systems recently, but if I had to go with one, I might look at Epic's...
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Value
Intergy Practice Management is expensive. That is our biggest complaint with it.
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Loyalty
We have recently seen some exciting things in Greenway Health's upcoming updates, particularly the...
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Relationship, Product
Intergy Practice Management works when it comes to rejections and edits, but it would be fantastic...
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Relationship, Product
The claims control is supposed to be the queue for Intergy Practice Management, and that is where...
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Value
The price for Greenway Health’s clearinghouse is within Intergy Practice Management, and that is...
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Product, Value
Having both the EHR and practice management solutions from the same vendor has provided a clear,...
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Loyalty
When we first implemented scheduling and intake tools, Greenway Health didn’t yet offer its own...
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Loyalty, Product
A major concern with Intergy Practice Management is limited connectivity and poor interoperability...
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Loyalty, Product
Most recently, Greenway Health has introduced some new technology, and Intergy Practice Management...
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Relationship, Product
Even when issues are known, Greenway Health does not update its website promptly. The system status...
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Relationship
Greenway Health’s executive team has shown improvement in their involvement and engagement. They...
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Relationship
Greenway Health has not been effective at reducing pain points, and issues often build up over time,...
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Value
Intergy Practice Management is relatively expensive. It functions, but not consistently well. While...
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Culture, Value
With Greenway Health, everything is à la carte, and that leaves a significant amount of usability on...
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Operations
We can request education from the vendor, but we have to pay for it on an hourly basis. There is a...
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Relationship
When we make enhancement requests to Greenway Health, they say our ideas are great and that they...
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Relationship
We keep getting advertisements for Greenway Health’s conference. The only way we find out about...
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Loyalty
Our organization is thinking about potentially replacing Intergy Practice Management due to...
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Loyalty, Relationship
Greenway Health’s messaging has been all over the place for a long time, especially regarding the...
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Culture, Value
Greenway Health charges for every little thing. The one that really gets me is interfaces between...
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Operations
Our upgrade process has actually gotten a lot better with Greenway Health. It is still a bit of a...
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Product
One of Greenway Health’s biggest issues is that their interoperability stuff isn't up to par with...
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Relationship
Greenway does a really good job of being proactive. Their executives have gotten more involved...
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Relationship
We have no problem getting in touch with the vendor's leadership, but that doesn’t solve anything....
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Operations
Training is nonexistent. The vendor just has a portal. They have a training site online that is very...
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Product, Value
Other than the collections module, the product is pretty solid. Financially, it doesn’t help the...
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Product
We haven’t found issues with the upgrades in a long time.
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Value
Greenway Health definitely charges us if there is something we need the software to do that it...
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Relationship
The vendor's support is pretty good. I usually get to the person I need. Maybe the only complaint is...
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Product
The practice management system has pretty robust reporting, traditional financial benchmarking, and...
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Product
We definitely could be leveraging more, like the AI scheduling piece. Because we are not able to...
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Operations
There is no real training available from Greenway Health.
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Loyalty
Greenway Health needs to be transparent with their long-term plans as well as the challenges they...
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Loyalty, Relationship
When our IT department submits tickets for functionality or issues with Greenway Health, we don't...
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Product
There are some things that Greenway Health can integrate with, but they are behind, and the...
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Operations, Value
The last time we had a go-live, Greenway Health was on-site for education for a few days, and our...
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Operations
Greenway Health has trainings, but they don't invite us to them anymore, so I don't know what happened....
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Culture
Greenway Health has a lot of offerings and different products, but we use third-party solutions and...
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Relationship, Operations
After several years of using the system, there are a couple of valuable things for the vendor to...
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Relationship
At Greenway Health, everything is supported by the same team. Like many other companies, the vendor...
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Product
The solution's scheduler is probably the biggest thing that could be improved with Intergy Practice...
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Product
Intergy Practice Management just works every day. We don't have any issues or problems. Intergy...
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Loyalty, Value
After looking at what was out there, we would stay with Intergy Practice Management if we had to...
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Culture, Relationship
Greenway Health knows that things aren't going well. They are trying to make changes; they fired...
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Relationship
I have always given Greenway Health good remarks until last year and this year. We have just been...
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Culture, Relationship
I recently called Greenway Health's support people because that is the process we are supposed to...
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Product
The solution's health reminders are constantly broken, so it is just really tough to track things...
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Product
Intergy Practice Management doesn't have a built-in vaccine inventory system or a built-in...
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Relationship
If we call Greenway Health's support people, we never get an answer to our problems. They outsourced...
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Relationship, Product
If any clients of Greenway Health want to link to any surrounding health systems, they need to be...
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Product
I'm having a hard time coming up with any benefits of the solution right now. The integration for...
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Value
Anytime we want to add a new provider or anytime we want help with something beyond just reading an...
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Loyalty
The AI in the product provides greater efficiency for the providers, and the learning curve was very...
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Product, Value
The benefit of using multiple solutions from the vendor is a combination of the infrastructure...
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Operations
The vendor doesn’t offer a lot of training. Most of the trainings that we do are things that we do...
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Relationship
The vendor's service for Intergy Practice Management feels more proactive than their service for...
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Loyalty
We are doing robotic process automation now and getting ready to add some machine learning that will...
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Product, Value
Our physicians have been satisfied with Intergy Practice Management. The system is easier to use...
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Operations, Product
The system has been consistent and easy to use. Overall, we have had a good experience with it.
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Culture, Relationship, Value
Greenway Health’s support is very low unless I pay for it. They have US-based TS, but we can't buy...
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Relationship
I used to complain about the previous president, Pratap Sarker. He would send out emails telling us...
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Loyalty, Product
Greenway Health uses Citrix for their web-based services, and Citrix's product has been very...
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Relationship
We have a contact at Greenway Health, and we have a regular call scheduled with them. Sometimes we...
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Product
Where Intergy Practice Management can utilize third-party systems that Greenway Health has allowed...
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Loyalty
If I could snap my fingers and have a different system that we looked at years ago in here tomorrow,...
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Relationship
I think Greenway Health should get rid of Change Healthcare. That would be nice. They should find...
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Product, Value
Intergy Practice Management is a good RCM software. It outperforms the competition, and it is very...
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Relationship, Product
The delivery of new technology in Intergy Practice Management is very much lacking. For the past...
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Relationship
Because of our relationship with Greenway Health, we get a white-glove service, and they do a great...
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Relationship
Greenway Health could be more proactive by letting us know when there are significant defects or...
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Culture
Greenway Health’s sales process is one of the big problems we have. We offer unusual services that...
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Loyalty, Relationship
I really don't feel like there have been great enhancements or improvements. Years ago, Greenway...
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Value
Greenway Health’s pricing is somewhat clear, but we are trying to negotiate reducing it because we...
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Product
The recent CEO transition was somewhat surprising to us. It wasn’t widely shared or known about in...
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Product
With all the integration, value benefits, efficiencies, and automation we have with Greennway...
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Value
There are some benefits to using multiple solutions from Greenway Health. Everything is fully...
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Loyalty, Relationship
Despite the different ownership and leadership changes Greenway Health has had, they have pretty...
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Operations
We just had a multiday training from Greenway Health, and I was really disappointed. There were a...
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Relationship
I would buy Intergy Practice Management again for one specific reason: unlike any other vendor I...
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Commentary Summary
Comment Type Breakout