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Intergy Practice Management Commentary
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Subject Expert
Eder Lagemann
VP of Engagement
KLAS VP of Engagement - Eder Lagemann
 

Commentary Summary

Comment Type Breakout

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User Commentary

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Director

Greenway Health's costs are consistent with other vendors'. They're in the middle of the pack with...

Comment Tone Positive
Pillars Value
Evaluation Unrated

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Director

Intergy Practice Management is a breeze. There are some things we could improve in the scheduling...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Director

Greenway Health has integrated things with a third party for digital signatures. I'd love to see...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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CEO/President

I think I would buy Intergy Practice Management again. The landscape makes it hard to answer that...

Comment Tone Positive
Pillars Product, Value
Evaluation Unrated

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CEO/President

Greenway Health's delivery hasn't always been there, even if the system's view is good.

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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COO

Development and innovation are two areas in which Greenway Health communicates well, especially...

Comment Tone Negative
Pillars Loyalty, Relationship
Evaluation Unrated

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COO

As Greenway Health works to make improvements, sometimes there are steps back with the new revisions...

Comment Tone Negative
Pillars Relationship, Product
Evaluation Unrated

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COO

Just like how people are always dissatisfied with the amount of time they wait in a room, a vendor's...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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CMIO

Greenway Health is making more moves now with their Novare application, and we’re paying close...

Comment Tone Positive
Pillars Loyalty
Evaluation Unrated

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CMIO

There is a limitation in how Intergy Practice Management handles urgent care scheduling. In the...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Analyst/Coordinator

When it comes to training, we're probably more knowledgeable than most of Greenway Health’s current...

Comment Tone Positive
Pillars Relationship, Operations
Evaluation Unrated

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Analyst/Coordinator

Greenway Health has made no enhancements to Intergy Practice Management until their efforts in the...

Comment Tone Negative
Pillars Loyalty, Relationship, Product
Evaluation Unrated

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Analyst/Coordinator

From a billing perspective, Intergy Practice Management is a very good system. That's the positive....

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Manager

The last Greenway Health trainer we had on-site was very knowledgeable, but Greenway Health could do...

Comment Tone Positive
Pillars Relationship, Operations
Evaluation Unrated

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Manager

Because of the version of Intergy Practice Management that we're on, there isn't much flexibility,...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Manager

We would like Greenway Health to provide some customization depending on a customer's state and...

Comment Tone Negative
Pillars Relationship, Product
Evaluation Unrated

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Director

Intergy Practice Management is a pretty good solution when it comes to billing and claims...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Director

Greenway Health has both Prime Suite and Intergy products, and oftentimes, when the Intergy product...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Director

Intergy Practice Management is great when it comes to billing. It has a lot of claim scrubbing...

Comment Tone Positive
Pillars Product, Value
Evaluation Unrated

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Director

Greenway Health has gone through many executive and personnel changes over the last several years,...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Manager

I've been quite fine with the PM system. It gets the job done. We can schedule our patients. We can...

Comment Tone Positive
Pillars Loyalty, Product
Evaluation Unrated

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Manager

Greenway Health really tries to work hard with us; they have team members.

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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CEO/President

Part of our concern with Greenway Health is how stable the platform is going to be in the future...

Comment Tone Negative
Pillars Loyalty
Evaluation Unrated

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CEO/President

For the most part, we have still been satisfied with the solution, but we would like Greenway Health...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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CEO/President

We have been in partnership with Greenway Health for a number of years, so they pretty much know us...

Comment Tone Negative
Pillars Relationship, Product
Evaluation Unrated

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Manager

We are struggling with the partnership around Intergy Practice Management, but we are making some headway....

Comment Tone Negative
Pillars Loyalty
Evaluation Unrated

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Manager

I don't think that Greenway Health spent any time updating Intergy Practice Management. It is about...

Comment Tone Negative
Pillars Relationship, Product
Evaluation Unrated

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COO

The advantage of having multiple functions under one vendor is the continuity of care. Being able to...

Comment Tone Positive
Pillars Product, Value
Evaluation Unrated

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COO

The system's biggest strength is its reports. I haven't had any issues with the system on the...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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COO

Greenway Health could improve their support by having knowledge-based training for their frontline...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

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COO

I haven't considered any other systems recently, but if I had to go with one, I might look at Epic's...

Comment Tone Positive
Pillars Loyalty, Product
Evaluation Unrated

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Analyst/Coordinator

Intergy Practice Management is expensive. That is our biggest complaint with it.

Comment Tone Negative
Pillars Value
Evaluation Unrated

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Analyst/Coordinator

We have recently seen some exciting things in Greenway Health's upcoming updates, particularly the...

Comment Tone Positive
Pillars Loyalty
Evaluation Unrated

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Analyst/Coordinator

Intergy Practice Management works when it comes to rejections and edits, but it would be fantastic...

Comment Tone Negative
Pillars Relationship, Product
Evaluation Unrated

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Analyst/Coordinator

The claims control is supposed to be the queue for Intergy Practice Management, and that is where...

Comment Tone Negative
Pillars Relationship, Product
Evaluation Unrated

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Analyst/Coordinator

The price for Greenway Health’s clearinghouse is within Intergy Practice Management, and that is...

Comment Tone Positive
Pillars Value
Evaluation Unrated

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Director

Having both the EHR and practice management solutions from the same vendor has provided a clear,...

Comment Tone Positive
Pillars Product, Value
Evaluation Unrated

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Director

When we first implemented scheduling and intake tools, Greenway Health didn’t yet offer its own...

Comment Tone Negative
Pillars Loyalty
Evaluation Unrated

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Director

A major concern with Intergy Practice Management is limited connectivity and poor interoperability...

Comment Tone Negative
Pillars Loyalty, Product
Evaluation Unrated

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Director

Most recently, Greenway Health has introduced some new technology, and Intergy Practice Management...

Comment Tone Positive
Pillars Loyalty, Product
Evaluation Unrated

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Director

Even when issues are known, Greenway Health does not update its website promptly. The system status...

Comment Tone Negative
Pillars Relationship, Product
Evaluation Unrated

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Director

Greenway Health’s executive team has shown improvement in their involvement and engagement. They...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Director

Greenway Health has not been effective at reducing pain points, and issues often build up over time,...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Director

Intergy Practice Management is relatively expensive. It functions, but not consistently well. While...

Comment Tone Negative
Pillars Value
Evaluation Unrated

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Director

With Greenway Health, everything is à la carte, and that leaves a significant amount of usability on...

Comment Tone Negative
Pillars Culture, Value
Evaluation Unrated

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Director

We can request education from the vendor, but we have to pay for it on an hourly basis. There is a...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

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Director

When we make enhancement requests to Greenway Health, they say our ideas are great and that they...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Director

We keep getting advertisements for Greenway Health’s conference. The only way we find out about...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Manager

Our organization is thinking about potentially replacing Intergy Practice Management due to...

Comment Tone Negative
Pillars Loyalty
Evaluation Unrated

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Manager

Greenway Health’s messaging has been all over the place for a long time, especially regarding the...

Comment Tone Negative
Pillars Loyalty, Relationship
Evaluation Unrated

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Manager

Greenway Health charges for every little thing. The one that really gets me is interfaces between...

Comment Tone Negative
Pillars Culture, Value
Evaluation Unrated

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Manager

Our upgrade process has actually gotten a lot better with Greenway Health. It is still a bit of a...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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Manager

One of Greenway Health’s biggest issues is that their interoperability stuff isn't up to par with...

Comment Tone Negative
Pillars Product
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Manager

Greenway does a really good job of being proactive. Their executives have gotten more involved...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Director

We have no problem getting in touch with the vendor's leadership, but that doesn’t solve anything....

Comment Tone Negative
Pillars Relationship
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Director

Training is nonexistent. The vendor just has a portal. They have a training site online that is very...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

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Director

Other than the collections module, the product is pretty solid. Financially, it doesn’t help the...

Comment Tone Positive
Pillars Product, Value
Evaluation Unrated

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Director

We haven’t found issues with the upgrades in a long time.

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Director

Greenway Health definitely charges us if there is something we need the software to do that it...

Comment Tone Positive
Pillars Value
Evaluation Unrated

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Director

The vendor's support is pretty good. I usually get to the person I need. Maybe the only complaint is...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Director

The practice management system has pretty robust reporting, traditional financial benchmarking, and...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Director

We definitely could be leveraging more, like the AI scheduling piece. Because we are not able to...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Director

Some of the billing staff members are very disorganized. If we call and ask how many providers are...

Comment Tone Negative
Pillars Culture, Relationship
Evaluation Unrated

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Director

The support people are actually very polite to us, but they just aren't always helpful or...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Director

I’m able to have conversations with Greenway Health’s executives and reach out to them, but not a...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Director

The scheduling system is super easy to use. The charge posting is super easy to use. The front-end...

Comment Tone Positive
Pillars Operations, Product
Evaluation Unrated

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Director

We struggle with the back-end, higher-level functions of the system. For example, we experienced a...

Comment Tone Negative
Pillars Relationship, Product
Evaluation Unrated

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Director

Greenway Health is not invested in keeping up-to-date with our unique requirements. The biggest...

Comment Tone Negative
Pillars Loyalty, Product
Evaluation Unrated

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Manager

There is no real training available from Greenway Health.

Comment Tone Negative
Pillars Operations
Evaluation Unrated

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Manager

Greenway Health needs to be transparent with their long-term plans as well as the challenges they...

Comment Tone Negative
Pillars Loyalty
Evaluation Unrated

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Manager

When our IT department submits tickets for functionality or issues with Greenway Health, we don't...

Comment Tone Negative
Pillars Loyalty, Relationship
Evaluation Unrated

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