Intergy Practice Management Commentary
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Subject Expert
Chris Clune
Research Director
Commentary Summary
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User Commentary
Culture, Relationship
Greenway Health knows that things aren't going well. They are trying to make changes; they fired...
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Relationship
I have always given Greenway Health good remarks until last year and this year. We have just been...
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Culture, Relationship
I recently called Greenway Health's support people because that is the process we are supposed to...
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Product
The solution's health reminders are constantly broken, so it is just really tough to track things...
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Product
Intergy Practice Management doesn't have a built-in vaccine inventory system or a built-in...
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Relationship
If we call Greenway Health's support people, we never get an answer to our problems. They outsourced...
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Relationship, Product
If any clients of Greenway Health want to link to any surrounding health systems, they need to be...
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Product
I'm having a hard time coming up with any benefits of the solution right now. The integration for...
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Value
Anytime we want to add a new provider or anytime we want help with something beyond just reading an...
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Loyalty
The AI in the product provides greater efficiency for the providers, and the learning curve was very...
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Product, Value
The benefit of using multiple solutions from the vendor is a combination of the infrastructure...
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Operations
The vendor doesn’t offer a lot of training. Most of the trainings that we do are things that we do...
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Relationship
The vendor's service for Intergy Practice Management feels more proactive than their service for...
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Loyalty
We are doing robotic process automation now and getting ready to add some machine learning that will...
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Product, Value
Our physicians have been satisfied with Intergy Practice Management. The system is easier to use...
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Operations, Product
The system has been consistent and easy to use. Overall, we have had a good experience with it.
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Culture, Relationship, Value
Greenway Health’s support is very low unless I pay for it. They have US-based TS, but we can't buy...
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Relationship
I used to complain about the previous president, Pratap Sarker. He would send out emails telling us...
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Loyalty, Product
Greenway Health uses Citrix for their web-based services, and Citrix's product has been very...
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Relationship
We have a contact at Greenway Health, and we have a regular call scheduled with them. Sometimes we...
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Product
Where Intergy Practice Management can utilize third-party systems that Greenway Health has allowed...
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Loyalty
If I could snap my fingers and have a different system that we looked at years ago in here tomorrow,...
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Relationship
I think Greenway Health should get rid of Change Healthcare. That would be nice. They should find...
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Product, Value
Intergy Practice Management is a good RCM software. It outperforms the competition, and it is very...
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Relationship, Product
The delivery of new technology in Intergy Practice Management is very much lacking. For the past...
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Relationship
Because of our relationship with Greenway Health, we get a white-glove service, and they do a great...
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Relationship
Greenway Health could be more proactive by letting us know when there are significant defects or...
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Culture
Greenway Health’s sales process is one of the big problems we have. We offer unusual services that...
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Loyalty, Relationship
I really don't feel like there have been great enhancements or improvements. Years ago, Greenway...
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Value
Greenway Health’s pricing is somewhat clear, but we are trying to negotiate reducing it because we...
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Product
The recent CEO transition was somewhat surprising to us. It wasn’t widely shared or known about in...
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Product
With all the integration, value benefits, efficiencies, and automation we have with Greennway...
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Value
There are some benefits to using multiple solutions from Greenway Health. Everything is fully...
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Loyalty, Relationship
Despite the different ownership and leadership changes Greenway Health has had, they have pretty...
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Operations
We just had a multiday training from Greenway Health, and I was really disappointed. There were a...
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Relationship
I would buy Intergy Practice Management again for one specific reason: unlike any other vendor I...
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Operations, Product
Intergy Practice Management is extremely good at scrubbing claims. The system is very integrated...
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Relationship
Greenway Health isn't proactive about anything. If there are any known issues with other payers, the...
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Value
Intergy Practice Management isn't an expensive product, but we get what we pay for.
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Product, Value
I would really like the charge-posting portion of Intergy Practice Management to be improved. That...
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Relationship
Greenway Health's phone support is great now. We have paid extra money for it, so we are getting...
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Operations
If I were to create my own training for the system, it would have to be on-site training for our...
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Loyalty
If Greenway Health were to make some modifications to Intergy Practice Management, I would buy it...
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Product
Intergy Practice Management has been an easy-to-use, solid, functioning product for many years with...
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Relationship
The support and contact from the vendor is excellent. Greenway Health’s support staff is stateside...
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Culture, Value
Greenway Health charges for certain things, but I don't think their charges are unfair or too...
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Relationship
We typically speak to level-one support people when we need help, so I open a ticket. Usually, I get...
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Relationship
When I met with Greenway Health, they didn't sit there and ignore every issue we brought up. They...
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Relationship
Greenway Health’s support team has been very responsive lately. Also, Greenway Health’s senior...
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Operations, Product
I don't like how difficult it is to modify a schedule for a provider in Intergy Practice Management....
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Value
Greenway Health does not avoid charging for every little thing on the PM side. If we ask for...
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Relationship
Greenway Health is not proactive in solving problems or creating new value. They are not out seeking...
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Product
There is a function within Intergy Practice Management called claims control. When something is...
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Product
When I first started with this organization, the practice management side of Intergy wasn't being...
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Relationship
Greenway Health is fantastic. There are a couple of people over there that I talk to. I don't want...
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Loyalty, Relationship, Operations
There are definitely things that I wish Intergy Practice Management would do that it currently...
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Loyalty, Product
There are things we would like to see improved, but it just may not be possible to improve them. For...
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Operations
I don't know that I have ever been offered ongoing training, and I would like that for users on the...
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Operations, Product
I have not had any issues with Intergy Practice Management. Their upgrades are consistent. When they...
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Relationship
I am extremely satisfied with our team leader from Greenway Health.
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Culture, Value
We can tell there is a turnover within their customer service. We have had many sales...
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Relationship, Product
We want to have better and easier reporting; we want to grab data a little faster. The reports that...
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Relationship
The last year has been positive with Greenway Health. They are trying to be proactive. That is why...
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Loyalty, Relationship
We have Greenway Health and continue to use them versus bigger companies like Epic and Cerner...
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Product
Intergy Practice Management is an awesome system for one specialty but not for a multispecialty...
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Operations
I don't think Greenway Health has updated their training videos in years. They are still based on...
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Relationship, Operations
Greenway Health is getting a lot better at delivering new technology. They are actually consulting...
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Culture, Value
Greenway Health’s licensing structure is just insane. They charge for everything. The only thing...
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Product, Value
While working in Intergy Practice Management, we have been able to standardize our workflows across...
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Loyalty
I have identified many areas that I want Greenway Health to take a look at. If they continue to look...
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Operations, Value
When we need functionality from Greenway Health, they want to charge us for that. I feel like...
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Product
With Intergy Practice Management, we can't really track referrals. We can't put in a referral and...
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Product
Everything about the practice management side of the system was excellent. The structure for...
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Loyalty, Product
With Intergy Practice Management, the provider side on the encounter notes was not good. The portal...
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Value
We had a significant price increase from Greenway Health. Then the following year, we had another...
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Relationship
Greenway Health’s support just deteriorated. Before, I would do a call, and most of the time, the...
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Relationship
I had a good relationship with Greenway Health. Previously, after a service ticket, I gave them full...
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Value
Greenway Health’s bill statements are pathetic. They have always nickel-and-dimed us despite our...
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Relationship
Greenway Health doesn’t tell us what Intergy Practice Management can do, and by not sharing what it...
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Operations, Value
Greenway Health doesn't address the issues. They do Band-Aid fixes. Also, with training, they want...
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Relationship
I'm a little jaded with Greenway Health because of the Change Healthcare hack that occurred in...
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Relationship
The quality of support when working with Greenway Health depends on who we are talking to. I like to...
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