Intergy Practice Management Commentary
Filtered view: All
Subject Expert
Chris Clune
Research Director
Commentary Summary
If you don't have a login, getting started is easy.
User Commentary
Product, Value
The advantage of having multiple functions under one vendor is the continuity of care. Being able to...
Login or Create an Account to see details.
Product
The system's biggest strength is its reports. I haven't had any issues with the system on the...
Login or Create an Account to see details.
Operations
Greenway Health could improve their support by having knowledge-based training for their frontline...
Login or Create an Account to see details.
Loyalty, Product
I haven't considered any other systems recently, but if I had to go with one, I might look at Epic's...
Login or Create an Account to see details.
Value
Intergy Practice Management is expensive. That is our biggest complaint with it.
Login or Create an Account to see details.
Loyalty
We have recently seen some exciting things in Greenway Health's upcoming updates, particularly the...
Login or Create an Account to see details.
Relationship, Product
Intergy Practice Management works when it comes to rejections and edits, but it would be fantastic...
Login or Create an Account to see details.
Relationship, Product
The claims control is supposed to be the queue for Intergy Practice Management, and that is where...
Login or Create an Account to see details.
Value
The price for Greenway Health’s clearinghouse is within Intergy Practice Management, and that is...
Login or Create an Account to see details.
Product, Value
Having both the EHR and practice management solutions from the same vendor has provided a clear,...
Login or Create an Account to see details.
Loyalty
When we first implemented scheduling and intake tools, Greenway Health didn’t yet offer its own...
Login or Create an Account to see details.
Loyalty, Product
A major concern with Intergy Practice Management is limited connectivity and poor interoperability...
Login or Create an Account to see details.
Loyalty, Product
Most recently, Greenway Health has introduced some new technology, and Intergy Practice Management...
Login or Create an Account to see details.
Relationship, Product
Even when issues are known, Greenway Health does not update its website promptly. The system status...
Login or Create an Account to see details.
Relationship
Greenway Health’s executive team has shown improvement in their involvement and engagement. They...
Login or Create an Account to see details.
Relationship
Greenway Health has not been effective at reducing pain points, and issues often build up over time,...
Login or Create an Account to see details.
Value
Intergy Practice Management is relatively expensive. It functions, but not consistently well. While...
Login or Create an Account to see details.
Culture, Value
With Greenway Health, everything is à la carte, and that leaves a significant amount of usability on...
Login or Create an Account to see details.
Operations
We can request education from the vendor, but we have to pay for it on an hourly basis. There is a...
Login or Create an Account to see details.
Relationship
When we make enhancement requests to Greenway Health, they say our ideas are great and that they...
Login or Create an Account to see details.
Relationship
We keep getting advertisements for Greenway Health’s conference. The only way we find out about...
Login or Create an Account to see details.
Loyalty
Our organization is thinking about potentially replacing Intergy Practice Management due to...
Login or Create an Account to see details.
Loyalty, Relationship
Greenway Health’s messaging has been all over the place for a long time, especially regarding the...
Login or Create an Account to see details.
Culture, Value
Greenway Health charges for every little thing. The one that really gets me is interfaces between...
Login or Create an Account to see details.
Operations
Our upgrade process has actually gotten a lot better with Greenway Health. It is still a bit of a...
Login or Create an Account to see details.
Product
One of Greenway Health’s biggest issues is that their interoperability stuff isn't up to par with...
Login or Create an Account to see details.
Relationship
Greenway does a really good job of being proactive. Their executives have gotten more involved...
Login or Create an Account to see details.
Relationship
We have no problem getting in touch with the vendor's leadership, but that doesn’t solve anything....
Login or Create an Account to see details.
Operations
Training is nonexistent. The vendor just has a portal. They have a training site online that is very...
Login or Create an Account to see details.
Product, Value
Other than the collections module, the product is pretty solid. Financially, it doesn’t help the...
Login or Create an Account to see details.
Product
We haven’t found issues with the upgrades in a long time.
Login or Create an Account to see details.
Value
Greenway Health definitely charges us if there is something we need the software to do that it...
Login or Create an Account to see details.
Relationship
The vendor's support is pretty good. I usually get to the person I need. Maybe the only complaint is...
Login or Create an Account to see details.
Product
The practice management system has pretty robust reporting, traditional financial benchmarking, and...
Login or Create an Account to see details.
Product
We definitely could be leveraging more, like the AI scheduling piece. Because we are not able to...
Login or Create an Account to see details.
Operations
There is no real training available from Greenway Health.
Login or Create an Account to see details.
Loyalty
Greenway Health needs to be transparent with their long-term plans as well as the challenges they...
Login or Create an Account to see details.
Loyalty, Relationship
When our IT department submits tickets for functionality or issues with Greenway Health, we don't...
Login or Create an Account to see details.
Product
There are some things that Greenway Health can integrate with, but they are behind, and the...
Login or Create an Account to see details.
Operations, Value
The last time we had a go-live, Greenway Health was on-site for education for a few days, and our...
Login or Create an Account to see details.
Operations
Greenway Health has trainings, but they don't invite us to them anymore, so I don't know what happened....
Login or Create an Account to see details.
Culture
Greenway Health has a lot of offerings and different products, but we use third-party solutions and...
Login or Create an Account to see details.
Relationship, Operations
After several years of using the system, there are a couple of valuable things for the vendor to...
Login or Create an Account to see details.
Relationship
At Greenway Health, everything is supported by the same team. Like many other companies, the vendor...
Login or Create an Account to see details.
Product
The solution's scheduler is probably the biggest thing that could be improved with Intergy Practice...
Login or Create an Account to see details.
Product
Intergy Practice Management just works every day. We don't have any issues or problems. Intergy...
Login or Create an Account to see details.
Loyalty, Value
After looking at what was out there, we would stay with Intergy Practice Management if we had to...
Login or Create an Account to see details.
Culture, Relationship
Greenway Health knows that things aren't going well. They are trying to make changes; they fired...
Login or Create an Account to see details.
Relationship
I have always given Greenway Health good remarks until last year and this year. We have just been...
Login or Create an Account to see details.
Culture, Relationship
I recently called Greenway Health's support people because that is the process we are supposed to...
Login or Create an Account to see details.
Product
The solution's health reminders are constantly broken, so it is just really tough to track things...
Login or Create an Account to see details.
Product
Intergy Practice Management doesn't have a built-in vaccine inventory system or a built-in...
Login or Create an Account to see details.
Relationship
If we call Greenway Health's support people, we never get an answer to our problems. They outsourced...
Login or Create an Account to see details.
Relationship, Product
If any clients of Greenway Health want to link to any surrounding health systems, they need to be...
Login or Create an Account to see details.
Product
I'm having a hard time coming up with any benefits of the solution right now. The integration for...
Login or Create an Account to see details.
Value
Anytime we want to add a new provider or anytime we want help with something beyond just reading an...
Login or Create an Account to see details.
Loyalty
The AI in the product provides greater efficiency for the providers, and the learning curve was very...
Login or Create an Account to see details.
Product, Value
The benefit of using multiple solutions from the vendor is a combination of the infrastructure...
Login or Create an Account to see details.
Operations
The vendor doesn’t offer a lot of training. Most of the trainings that we do are things that we do...
Login or Create an Account to see details.
Relationship
The vendor's service for Intergy Practice Management feels more proactive than their service for...
Login or Create an Account to see details.
Loyalty
We are doing robotic process automation now and getting ready to add some machine learning that will...
Login or Create an Account to see details.
Product, Value
Our physicians have been satisfied with Intergy Practice Management. The system is easier to use...
Login or Create an Account to see details.
Operations, Product
The system has been consistent and easy to use. Overall, we have had a good experience with it.
Login or Create an Account to see details.
Culture, Relationship, Value
Greenway Health’s support is very low unless I pay for it. They have US-based TS, but we can't buy...
Login or Create an Account to see details.
Relationship
I used to complain about the previous president, Pratap Sarker. He would send out emails telling us...
Login or Create an Account to see details.
Loyalty, Product
Greenway Health uses Citrix for their web-based services, and Citrix's product has been very...
Login or Create an Account to see details.
Relationship
We have a contact at Greenway Health, and we have a regular call scheduled with them. Sometimes we...
Login or Create an Account to see details.
Product
Where Intergy Practice Management can utilize third-party systems that Greenway Health has allowed...
Login or Create an Account to see details.
Loyalty
If I could snap my fingers and have a different system that we looked at years ago in here tomorrow,...
Login or Create an Account to see details.
Relationship
I think Greenway Health should get rid of Change Healthcare. That would be nice. They should find...
Login or Create an Account to see details.
Product, Value
Intergy Practice Management is a good RCM software. It outperforms the competition, and it is very...
Login or Create an Account to see details.
Relationship, Product
The delivery of new technology in Intergy Practice Management is very much lacking. For the past...
Login or Create an Account to see details.
Relationship
Because of our relationship with Greenway Health, we get a white-glove service, and they do a great...
Login or Create an Account to see details.
Relationship
Greenway Health could be more proactive by letting us know when there are significant defects or...
Login or Create an Account to see details.
Culture
Greenway Health’s sales process is one of the big problems we have. We offer unusual services that...
Login or Create an Account to see details.
Loyalty, Relationship
I really don't feel like there have been great enhancements or improvements. Years ago, Greenway...
Login or Create an Account to see details.
Value
Greenway Health’s pricing is somewhat clear, but we are trying to negotiate reducing it because we...
Login or Create an Account to see details.
Product
The recent CEO transition was somewhat surprising to us. It wasn’t widely shared or known about in...
Login or Create an Account to see details.
Product
With all the integration, value benefits, efficiencies, and automation we have with Greennway...
Login or Create an Account to see details.
Value
There are some benefits to using multiple solutions from Greenway Health. Everything is fully...
Login or Create an Account to see details.
Loyalty, Relationship
Despite the different ownership and leadership changes Greenway Health has had, they have pretty...
Login or Create an Account to see details.
Operations
We just had a multiday training from Greenway Health, and I was really disappointed. There were a...
Login or Create an Account to see details.
Relationship
I would buy Intergy Practice Management again for one specific reason: unlike any other vendor I...
Login or Create an Account to see details.
Operations, Product
Intergy Practice Management is extremely good at scrubbing claims. The system is very integrated...
Login or Create an Account to see details.
Relationship
Greenway Health isn't proactive about anything. If there are any known issues with other payers, the...
Login or Create an Account to see details.
Value
Intergy Practice Management isn't an expensive product, but we get what we pay for.
Login or Create an Account to see details.
Product, Value
I would really like the charge-posting portion of Intergy Practice Management to be improved. That...
Login or Create an Account to see details.
Relationship
Greenway Health's phone support is great now. We have paid extra money for it, so we are getting...
Login or Create an Account to see details.
Operations
If I were to create my own training for the system, it would have to be on-site training for our...
Login or Create an Account to see details.
Loyalty
If Greenway Health were to make some modifications to Intergy Practice Management, I would buy it...
Login or Create an Account to see details.
Product
Intergy Practice Management has been an easy-to-use, solid, functioning product for many years with...
Login or Create an Account to see details.
Relationship
The support and contact from the vendor is excellent. Greenway Health’s support staff is stateside...
Login or Create an Account to see details.
Culture, Value
Greenway Health charges for certain things, but I don't think their charges are unfair or too...
Login or Create an Account to see details.
Relationship
We typically speak to level-one support people when we need help, so I open a ticket. Usually, I get...
Login or Create an Account to see details.
Relationship
When I met with Greenway Health, they didn't sit there and ignore every issue we brought up. They...
Login or Create an Account to see details.
Relationship
Greenway Health’s support team has been very responsive lately. Also, Greenway Health’s senior...
Login or Create an Account to see details.
Operations, Product
I don't like how difficult it is to modify a schedule for a provider in Intergy Practice Management....
Login or Create an Account to see details.
Value
Greenway Health does not avoid charging for every little thing on the PM side. If we ask for...
Login or Create an Account to see details.
Relationship
Greenway Health is not proactive in solving problems or creating new value. They are not out seeking...
Login or Create an Account to see details.
Product
There is a function within Intergy Practice Management called claims control. When something is...
Login or Create an Account to see details.
Product
When I first started with this organization, the practice management side of Intergy wasn't being...
Login or Create an Account to see details.
Relationship
Greenway Health is fantastic. There are a couple of people over there that I talk to. I don't want...
Login or Create an Account to see details.
Loyalty, Relationship, Operations
There are definitely things that I wish Intergy Practice Management would do that it currently...
Login or Create an Account to see details.
Loyalty, Product
There are things we would like to see improved, but it just may not be possible to improve them. For...
Login or Create an Account to see details.
Operations
I don't know that I have ever been offered ongoing training, and I would like that for users on the...
Login or Create an Account to see details.
Operations, Product
I have not had any issues with Intergy Practice Management. Their upgrades are consistent. When they...
Login or Create an Account to see details.
Relationship
I am extremely satisfied with our team leader from Greenway Health.
Login or Create an Account to see details.
Culture, Value
We can tell there is a turnover within their customer service. We have had many sales...
Login or Create an Account to see details.
Relationship, Product
We want to have better and easier reporting; we want to grab data a little faster. The reports that...
Login or Create an Account to see details.
Relationship
The last year has been positive with Greenway Health. They are trying to be proactive. That is why...
Login or Create an Account to see details.
​
Preferences