Intergy Practice Management Commentary
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Chris Clune
Research Director
KLAS Research Director - Chris Clune
 
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User Commentary

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Director

Operations

We would like Greenway Health to provide training for upgrades because they don't do that anymore....

Feb 2024
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(0)
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Director

Loyalty

The scheduling in the system is simple and straightforward, and the reporting is great. But Greenway...

Feb 2024
||
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Director

Product

Intergy Practice Management needs to do a better job of auditing. There is very little auditing for...

Feb 2024
||
(0)
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COO

Operations

We don't use Greenway Health for training. We do all of our training internally because we know more...

Feb 2024
||
(0)
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COO

Loyalty, Relationship

We have a new representative from Greenway Health who is on top of everything. I am cautiously...

Feb 2024
||
(0)
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COO

Culture, Loyalty, Relationship

I don't know whether Greenway Health knows what their long-term plan is. They haven't done...

Feb 2024
||
(0)
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Director

Value

In terms of charging for every little thing, with Intergy Practice Management, we can share licenses...

Feb 2024
||
(0)
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Director

Relationship

My contact person at Greenway Health is fantastic. They brought to light something that nobody else...

Feb 2024
||
(0)
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Manager

Product

Trying to get a consistent statement cycle flowing in Intergy Practice Management is very difficult,...

Feb 2024
||
(0)
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Manager

Relationship

Overall, our experience with Greenway Health has been pretty pleasant. Our biggest gripe with...

Feb 2024
||
(0)
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Manager

Relationship, Product

Greenway Health’s support in using any interface is terrible. We have been working on an interface...

Feb 2024
||
(0)
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Manager

Product

In Intergy Practice Management, something really crazy happens when a claim is undone. All of the...

Nov 2023
||
(0)
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Manager

Product

Something that would be really nice would be not having notes all over the place in Intergy Practice...

Nov 2023
||
(0)
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Manager

Loyalty, Relationship

Whether we will use Intergy Practice Management long term depends on a few things. There are things...

Nov 2023
||
(0)
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Manager

Relationship

Greenway Health doesn’t make us false promises, and Intergy Practice Management’s reporting is good....

Nov 2023
||
(0)
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Manager

Operations

The implementation of Intergy Practice Management was a few years ago, and there were a lot of bugs....

Nov 2023
||
(0)
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Manager

Product

There were definite challenges when we upgraded from Prime Suite to Intergy Practice Management. We...

Nov 2023
||
(0)
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Manager

Product

Intergy Practice Management integrates well with the other Greenway Health solutions. Intergy...

Nov 2023
||
(0)
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Manager

Product

Intergy Practice Management is really customizable to each of our providers in terms of their...

Nov 2023
||
(0)
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Manager

Product

The Intergy software was created mostly for smaller medical practices. For us, part of the problem...

Nov 2023
||
(0)
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Manager

Relationship

My biggest complaint about Greenway Health is since we are not on the cloud, we are stuck between...

Nov 2023
||
(0)
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Manager

Relationship, Product

Every time we do an upgrade, we have a problem. We always have something go wrong. We have to hold...

Nov 2023
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(0)
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Manager

Operations, Value

When we ask Greenway Health about training, they tell us to go to their website and watch videos....

Nov 2023
||
(0)
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Manager

Relationship

Greenway Health needs to be more responsive in their support. All they do is say we have to open a...

Nov 2023
||
(0)
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Manager

Operations, Product, Value

Intergy PM requires a lot of manual intervention and is very labor intensive. It takes a lot of...

Nov 2023
||
(0)
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Manager

Relationship

Greenway Health has CSMs. They should rename the CSMs because those people don't really do anything....

Nov 2023
||
(0)
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CEO/President

Relationship

Greenway Health is a good company, and they have always been good to us. We don't have any problems...

Nov 2023
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(0)
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CEO/President

Value

Greenway Health's system is on the expensive side for a company like ours. The vendor is used to...

Nov 2023
||
(0)
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CEO/President

Culture, Operations, Value

The system is a little complicated for our company. We have to set up a lot of little nitty-gritty...

Nov 2023
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(0)
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CEO/President

Relationship

Greenway Health has offshore support, but I don't like to talk to people in India because it is hard...

Nov 2023
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(0)
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Manager

Product

The practice management side of the system works pretty well. There are some things in there that...

Oct 2023
||
(0)
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Manager

Loyalty, Product

We aren't at the point where things are painful enough to change systems. We have seen some bright...

Oct 2023
||
(0)
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Manager

Culture, Product, Value

With the price analyzer in Intergy Practice Management, when patients come up, we can give an...

Oct 2023
||
(0)
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Manager

Relationship

The quality of Greenway Health’s support varies depending on who we get to respond to us. It takes...

Oct 2023
||
(0)
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Manager

Relationship

I would never recommend Greenway, and I've actually told people not to touch it. With a recent...

Oct 2023
||
(0)
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Manager

Relationship

If we have a problem, the vendor does try to reach out to us, but they don't always have the...

Oct 2023
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Manager

Operations

I feel like other organizations that use Greenway use it differently than how we have ours set up,...

Oct 2023
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(0)
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Manager

Product

The reports in Intergy are terrible. They don't even go into an Excel spreadsheet; it's just a PDF....

Oct 2023
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(0)
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Manager

Product

My biggest pet peeve with the product is in payment posting. I can't easily post a payment...

Oct 2023
||
(0)
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Manager

Product

Intergy Practice Management isn’t difficult, but there are definite flaws. One of the biggest pet...

Oct 2023
||
(0)
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Manager

Relationship, Product

We used to monitor a measure within the system that would go into a different program. That was...

Oct 2023
||
(0)
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Director

Relationship, Product

When we create a template for a certain provider, that provider might work in multiple locations....

Oct 2023
||
(0)
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Director

Product

I recently went through all of our providers' templates and found a few issues. I tried to find out...

Oct 2023
||
(0)
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Director

Culture, Relationship

We have a certain issue with the system that has made things very difficult for us. We have found...

Oct 2023
||
(0)
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Manager

Value

Overall, Greenway Health's system has met our needs in terms of taking care of our patients and...

Oct 2023
||
(0)
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Manager

Culture, Value

We have had several issues with Greenway Health's charges. Greenway Health has corrected those...

Oct 2023
||
(0)
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Manager

Operations

Greenway Health's programs, clicks, buttons, and forms aren't customized to every practice. They...

Oct 2023
||
(0)
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Manager

Relationship

Problem-solving is not Greenway Health’s forte. When they outsourced their problem-solving...

Oct 2023
||
(0)
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Manager

Operations

Implementations and upgrades aren't super hard with Greenway Health, but there have definitely been...

Oct 2023
||
(0)
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Manager

Operations

The initial training went okay with Greenway Health. I don't even know that we have ongoing...

Oct 2023
||
(0)
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Manager

Product

With Intergy Practice Management, the vendor has a more proactive approach than with other things. I...

Oct 2023
||
(0)
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CEO/President

Product

The vendor is trying to push everything to CommonWell Health Alliance, but I would like a better...

Sep 2023
||
(0)
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CEO/President

Loyalty, Product

The vendor needs to keep going with what they have already started. Maybe the product needs to have...

Sep 2023
||
(0)
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CEO/President

Product

On the practice management side, the scheduling needs to be easier. We can only see five resources...

Sep 2023
||
(0)
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CEO/President

Product

Every report that comes out of the practice management product needs to match the name for the exact...

Sep 2023
||
(0)
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CEO/President

Product

The upgrades need a little more meat in terms of what is actually being fixed. There was very little...

Sep 2023
||
(0)
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VP/Other Executive

Loyalty, Relationship, Value

We are in a situation where Greenway Health is increasing our pricing, and we are not getting any...

Aug 2023
||
(0)
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VP/Other Executive

Relationship

I was going to have my UDS report done a little early, but Greenway Health basically abandoned my...

Aug 2023
||
(0)
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VP/Other Executive

Loyalty, Relationship

Up until the last year, anytime I had a support issue or a training issue and Greenway Health would...

Aug 2023
||
(0)
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VP/Other Executive

Product

Intergy Practice Management's ease of use is good but not so much for providers. From the...

Aug 2023
||
(0)
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VP/Other Executive

Relationship

I called the vendor with a little issue one time that would normally be fixed really quickly. But I...

Aug 2023
||
(0)
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VP/Other Executive

Relationship

Greenway Health’s FQHC expert is awesome, and so is their practice analytics person.

Aug 2023
||
(0)
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CEO/President

Product

Intergy Practice Management is awfully good.

Aug 2023
||
(0)
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CEO/President

Value

A lot of other vendors will charge for small, one-off things, but in my experience, Greenway Health...

Aug 2023
||
(0)
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CEO/President

Relationship

Our challenges with the system are the same challenges we have had for some time. It is very...

Aug 2023
||
(0)
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CEO/President

Product

Intergy Practice Management is a great product compared to some other products on the market....

Aug 2023
||
(0)
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CEO/President

Loyalty, Value

We haven't left Greenway Health because we don't want to go through a data merger. We have also...

Aug 2023
||
(0)
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CEO/President

Relationship

We have a support person, and we can open cases under their name, but when we call them, they don't...

Aug 2023
||
(0)
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Manager

Operations

We don't get one-on-one training from Greenway Health unless we subscribe to it or put in a request...

Aug 2023
||
(0)
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Manager

Operations, Product

There are some features of the software that have not fully opened up for integration into our...

Aug 2023
||
(0)
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Manager

Relationship

If we want to have something resolved, we have to put in a case ticket. I don't have an individual...

Aug 2023
||
(0)
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Manager

Product

The reporting system that we would normally go to in order to try to get some perspective on certain...

Aug 2023
||
(0)
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Manager

Value

Greenway Health doesn’t avoid charging for every little thing. There is the regular system, but if...

Aug 2023
||
(0)
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CMIO

Operations

We did a big train-the-trainer implementation with Greenway Health initially. We got a lot of good...

Jul 2023
||
(0)
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CMIO

Product

The Intergy suite has a single database at the bottom, but it has two user interfaces that interact...

Jul 2023
||
(0)
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CMIO

Product

There are a lot of nice features built into Intergy Practice Management that allow us to limit...

Jul 2023
||
(0)
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Analyst/Coordinator

Product, Value

I am not sure we would buy the product again because of our A/R. Also, our labs aren't communicating...

Jul 2023
||
(0)
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Analyst/Coordinator

Product

Understanding the back side of the billing part of the product is hard for me. I am still struggling...

Jul 2023
||
(0)
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Analyst/Coordinator

Relationship, Product

The vendor doesn’t work with our pharmacy, so we have to do our billing for Medicaid manually. That...

Jul 2023
||
(0)
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Analyst/Coordinator

Relationship

We have had several contacts from the vendor who have been really good, but at this point, we don't...

Jul 2023
||
(0)
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CMIO

Product

In Intergy Practice Management, we can get stuck at times when popping open different windows. It...

Jul 2023
||
(0)
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Analyst/Coordinator

Relationship

We had an issue with billing in the system. Everything was going smoothly until it wasn’t. That was...

Jul 2023
||
(0)
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Analyst/Coordinator

Product

We love Intergy Practice Management because we can write notes on the patients' accounts. It is like...

Jul 2023
||
(0)
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Analyst/Coordinator

Relationship

We have almost never had a problem with contacting Greenway Health about any issue or about how the...

Jul 2023
||
(0)
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Manager

Product

Intergy Practice Management isn’t easy for anybody to use. It is very complicated, and there are...

Jul 2023
||
(0)
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Manager

Product

Greenway Health’s PM and EHR are incompatible; stuff doesn’t flow. That makes it so that we have to...

Jul 2023
||
(0)
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Manager

Relationship, Operations

Greenway Health could improve with more technical support, especially for implementations. Things...

Jul 2023
||
(0)
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Analyst/Coordinator

Culture, Value

We get charged per claim by Greenway Health. We are allowed to submit 100 claims a day. If I submit...

Jul 2023
||
(0)
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Analyst/Coordinator

Product

When I get the information I need from the product, I can download it and export it. The system works....

Jul 2023
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(0)
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Analyst/Coordinator

Operations, Product

I would not buy Intergy Practice Management again because it is just crazy to have to click five or...

Jul 2023
||
(0)
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Analyst/Coordinator

Product

I don't see that Greenway Health has reduced any pain I feel when I am trying to use their program....

Jul 2023
||
(0)
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Analyst/Coordinator

Relationship

Greenway Health is very hard to reach when I have a problem. It is difficult to find a person to...

Jul 2023
||
(0)
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Analyst/Coordinator

Relationship

Greenway Health lets us know if there are issues. They give us timelines.

Jul 2023
||
(0)
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CIO

Operations, Product

For Intergy Practice Management, end users have to be very well trained. The version we are using is...

Jul 2023
||
(0)
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CEO/President

Relationship

Greenway Health's support is awesome. If I were to send an email with a general question that wasn't...

Jul 2023
||
(0)
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CEO/President

Relationship, Product

Overall, I highly recommend the system. I have implemented a lot of different systems over the...

Jul 2023
||
(0)
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CIO

Loyalty, Relationship, Product

In the last couple of years, the road map that Greenway Health has put out at the beginning of the...

Jul 2023
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(0)
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CIO

Operations

The difficulty with training is that it is so geared toward a clinic that it doesn't quite work for...

Jul 2023
||
(0)
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CIO

Operations, Product

The key thing for the product is the usability factor. The feedback from our staff is that the...

Jul 2023
||
(0)
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VP/Other Executive

Product

I like the scheduling platform in Intergy Practice Management, and the setup is a little more user...

Jul 2023
||
(0)
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VP/Other Executive

Relationship

I have a point person from Greenway Health that I can contact, but things are not resolved very...

Jul 2023
||
(0)
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VP/Other Executive

Relationship, Product

When reviewing the product, the vendor made it sound like the product was the best thing since...

Jul 2023
||
(0)
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VP/Other Executive

Relationship

We do not talk to Greenway Health’s support team physically anymore at all. Greenway Health’s web...

Jul 2023
||
(0)
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Manager

Operations, Product

The vendor has released updates that get pushed when the product is upgraded, but they don't provide...

Jul 2023
||
(0)
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Manager

Relationship

The vendor recently rolled out some new client success associates, and I only get a response about...

Jul 2023
||
(0)
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Manager

Relationship, Product

Greenway Health is constantly chasing regulations as opposed to developing a product that has the...

Jul 2023
||
(0)
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Director

Relationship, Product

Greenway Health makes a lot of random changes to the system that I don't think are necessary. They...

Jul 2023
||
(0)
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Director

Culture, Value

Greenway Health recently bundled their provider licenses. They basically have one fee so that they...

Jul 2023
||
(0)
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Director

Relationship, Product

It takes a while to get to the people who are empowered to solve our problems, but Greenway Health...

Jul 2023
||
(0)
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CEO/President

Product

The number-one strength of Intergy Practice Management is the GAAP. The accounting system in the...

Jun 2023
||
(0)
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CEO/President

Product

With Intergy Practice Management, I would like to be able to drag and drop on the schedule. We can’t...

Jun 2023
||
(0)
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Manager

Product

With the practice management piece, everybody talks about artificial intelligence and having greater...

Jun 2023
||
(0)
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Manager

Product

The claim control is very nice as well as the ability to automatically post some charges. Intergy...

Jun 2023
||
(0)
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Manager

Product

Overall, we are quite satisfied with Greenway Health's product for practice management. We don't...

Jun 2023
||
(0)
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Physician

Operations, Product

Greenway Health's upgrade process is very smooth.

Jun 2023
||
(0)
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Physician

Operations

Greenway Health has online training for their products, but that training isn't accessible to...

Jun 2023
||
(0)
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Manager

Product

There are some things about Intergy Practice Management that are easier to manipulate than other...

Jun 2023
||
(0)
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Physician

Relationship, Product

We have had some problems integrating with certain payers. Greenway Health is willing to work with...

Jun 2023
||
(0)
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Manager

Value

Whatever we are paying for the product is not right because it seems like it is too much. The system...

Jun 2023
||
(0)
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Manager

Operations, Product

Upgrades to the system seem to go fairly smoothly. Nothing necessarily goes terribly, but our IT...

Jun 2023
||
(0)
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Manager

Operations

I have never had any training from the vendor. I have never been asked to join a training session....

Jun 2023
||
(0)
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Manager

Relationship

Greenway Health’s web support team really wants to resolve tickets in a timely manner, and that is...

Jun 2023
||
(0)
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CEO/President

Product

In the scheduling portion of the practice management system, there is a function that allows for...

Jun 2023
||
(0)
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CEO/President

Relationship

Greenway Health recently changed their tiers of direct support services. We have never been in a...

Jun 2023
||
(0)
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CEO/President

Product

Intergy Practice Management is solid for any business office and revenue cycle management...

Jun 2023
||
(0)
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COO

Relationship, Operations, Product

Intergy Practice Management has a dashboard, but everything about releases is put on there, and...

Jun 2023
||
(0)
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COO

Loyalty, Product

The billing process is pretty simple and easy to understand on the practice management side. The...

Jun 2023
||
(0)
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COO

Product

When I am posting a payment in the practice management product, I would love to see a better system...

Jun 2023
||
(0)
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Manager

Product

We are completely happy with Intergy Practice Management. Our type of organization lives or dies on...

Jun 2023
||
(0)
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Manager

Relationship

Greenway Health keeps their promises; things just seem to take forever. When we have a serious...

Jun 2023
||
(0)
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Manager

Operations, Value

Like most vendors, Greenway Health doesn’t have an even focus on both the EHR and practice...

Jun 2023
||
(0)
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Manager

Product

My billers have issues with Intergy Practice Management, and some of the problems are endemic to the...

Jun 2023
||
(0)
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Manager

Relationship

Greenway Health has gone out of their way to respond to our complaints. The vendor has developed a...

Jun 2023
||
(0)
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Manager

Relationship

Greenway Health is proactive, but I have to talk them into being that way. The vendor doesn’t do...

Jun 2023
||
(0)
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Manager

Product

The basic solution is good for driving outcomes, but I don’t know whether my billing department or...

Jun 2023
||
(0)
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Analyst/Coordinator

Operations, Product

Intergy Practice Management is very user friendly and easy to navigate. Its scheduling system is a...

May 2023
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(0)
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Analyst/Coordinator

Product

Regardless of how big our monitors are, we can only pull up four providers at a time on the system's...

May 2023
||
(0)
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Analyst/Coordinator

Relationship, Value

The vendor recently came out with an option where customers could pay extra for support and skip to...

May 2023
||
(0)
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Manager

Product

It would be good if the vendor could increase the transparency in their actions that affect claims,...

May 2023
||
(0)
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Manager

Product

The system is fairly easy to use. One thing about the system that tends to bother users is its...

May 2023
||
(0)
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Director

Product

Intergy Practice Management’s canned reports need to be more functional so that we can drop them...

Apr 2023
||
(0)
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Manager

Culture, Value

We have been struggling to set up online payments and send out electronic bills. The vendor told us...

Apr 2023
||
(0)
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Manager

Relationship

A few years ago, Greenway Health moved their support from Florida to somewhere overseas. Since then,...

Apr 2023
||
(0)
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Manager

Value

If we were to compare the product to paper, then I would say that it helped us with our workflows....

Apr 2023
||
(0)
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Director

Value, Value

The vendor charges for almost everything. Greenway Health's product is a little more expensive...

Apr 2023
||
(0)
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Director

Loyalty, Loyalty

Hopefully, Greenway Health will come up with a newer product, an updated platform, or better...

Apr 2023
||
(0)
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Director

Culture, Culture, Product, Product

Overall, we have had a decent experience with Greenway Health. The product works as advertised. We...

Apr 2023
||
(0)
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Director

Culture, Culture, Relationship, Relationship

As new releases and new updates come out, people from Greenway Health rarely reach out to us and...

Apr 2023
||
(0)
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Director

Product, Product

We have seen no issues with integration and interoperability with Greenway Health's system. We are...

Apr 2023
||
(0)
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Director

Operations, Operations

There is little to no ongoing training from the vendor. Once somebody learns the product, they are...

Apr 2023
||
(0)
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Analyst/Coordinator

Product

We haven't had too many complaints about Intergy Practice Management because everyone has gotten...

Apr 2023
||
(0)
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Manager

Product

I like how customizable the product is, and it is pretty self-explanatory. I like being able to...

Apr 2023
||
(0)
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Manager

Operations

Greenway Health’s training is pretty good. They have a client portal, and it has a lot of...

Apr 2023
||
(0)
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Manager

Relationship

Greenway Health has a portal where we can submit tickets, call them, and do web chats. Sometimes we...

Apr 2023
||
(0)
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Manager

Operations, Product

The upgrades are fine. Greenway Health does them overnight.

Mar 2023
||
(0)
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Manager

Relationship

Our experience has improved. I am not ready to give the product an A+, but it has improved. And...

Mar 2023
||
(0)
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Manager

Relationship

One of the things that we were troubled with this year is that Greenway Health changed the UDS...

Mar 2023
||
(0)
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Manager

Product

Intergy Practice Management is great, but its reporting could be improved. We need more...

Mar 2023
||
(0)
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Manager

Relationship

We work very closely with Greenway Health. We have quite a bit of executive involvement, and the...

Mar 2023
||
(0)
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