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Current Time Inside Cache Tag Helper: 11/27/2020 10:16:44 PM and Model.EvProductId = 1590

Commentary Summary

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User Commentary

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Director

Implementation and Training

Our experience with Allscripts has been interesting. The implementation has been a bit of a...

Nov 2020
 Helpful

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Director

Service and Support

In terms of support during the COVID-19 crisis, Allscripts has done a good job of helping us this year....

Nov 2020
 Helpful

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Director

Functionality and Upgrades

Allscripts does a good job with their patient portal and other things that wrap around the patients.

Nov 2020
 Helpful

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Director

Other Observations & Comments

I would like to see Allscripts focus on their support, the value of the product, and the tangible...

Nov 2020
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Director

Functionality and Upgrades

Allscripts has a lot of line items on the monthly bill that we have to go through. I feel that we...

Nov 2020
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Director

Functionality and Upgrades

The conversion is poor quality. Some of that had to do with the data that we get from other systems,...

Nov 2020
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Director

Functionality and Upgrades

One of the biggest issues that we see is with the vendor's reporting programs for MIPS and other...

Nov 2020
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Director

Functionality and Upgrades

We are constantly finding gaps. We now have frequent calls to go through reports and all the issues....

Nov 2020
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Physician

Service and Support

The system is such a big gorilla. Our tickets can take a while to get resolved. Allscripts hasn’t...

Sep 2020
 Helpful

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Physician

Functionality and Upgrades

The only thing I can mention as a positive for the system is that it allowed us to interface with...

Sep 2020
 Helpful

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Physician

ROI / Cost (care and feeding)

If we were starting over, we probably would use a different system with better reporting abilities....

Sep 2020
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Physician

Future Outlook

Allscripts is possibly part of our long-term plans. We may be joining a different organization, and...

Sep 2020
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Physician

Service and Support

In terms of support for the EHR, I am sure that my office team would give a low score. But I would...

Sep 2020
 Helpful

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CEO/President

Functionality and Upgrades

We feel like we have outgrown Professional EHR, and that is why we are looking for a new EHR. We are...

Aug 2020
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CEO/President

ROI / Cost (care and feeding)

We don’t have any issues or complaints with the product’s cost.

Aug 2020
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CEO/President

Technology

We have some physicians that were on Epic’s system in medical school, and they say that the...

Aug 2020
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CEO/President

Other Observations & Comments

I would recommend Professional EHR to a small clinic. For a large ambulatory clinic, I would not...

Aug 2020
 Helpful

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Manager

Functionality and Upgrades

It takes a lot of time for my team to get the Allscripts system ready for the end users. We have to...

Jul 2020
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Manager

Functionality and Upgrades

Almost everything we need comes in the Allscripts application. The vendor doesn't nickel-and-dime us...

Jul 2020
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Manager

Relationship

We have some real challenges right now, but Allscripts is going to improve. I have a really good...

Jul 2020
 Helpful

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VP/Other Executive

Functionality and Upgrades

There is nothing that we can customize in the system to easily get data in a dashboard format. We do...

Jul 2020
 Helpful

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VP/Other Executive

Lessons Learned

I would tell someone looking at Allscripts to not buy the system. Someone would be a fool to buy it.

Jul 2020
 Helpful

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VP/Other Executive

Other Observations & Comments

There is a small handful of people from Allscripts that are pretty good and trustworthy. I have been...

Jul 2020
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VP/Other Executive

Technology

The technology's ability to support patient-centered care is bad. Professional EHR was coded in the...

Jul 2020
 Helpful

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VP/Other Executive

Other Observations & Comments

If I were in a position where I could change EMRs, I definitely would. I would move off of...

Jul 2020
 Helpful

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VP/Other Executive

Functionality and Upgrades

Every upgrade is riddled with bugs. Because the architecture is so old, every update is a big deal....

Jul 2020
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VP/Other Executive

Implementation and Training

We really don't use Allscripts for training because our workflows are unique, so we use our own...

Jul 2020
 Helpful

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VP/Other Executive

Other Observations & Comments

Allscripts has an integration platform called Unity, and standing up a new vendor on it is...

Jul 2020
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VP/Other Executive

Other Observations & Comments

In terms of executive involvement, when I get really mad, I can get upstream.

Jul 2020
 Helpful

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Manager

ROI / Cost (care and feeding)

Everything costs us money if we need to build additional functionality, but the product does very...

Jun 2020
 Helpful

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Manager

Other Observations & Comments

I think the vendor has kept all of their promises, but I was not here when our organization got the...

Jun 2020
 Helpful

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Manager

Functionality and Upgrades

The product meets the needs of our clinic very well. For an ambulatory clinic setting, the product...

Jun 2020
 Helpful

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Manager

Service and Support

If the decision were up to me, there would not be a chance in the world that I would purchase the...

May 2020
 Helpful

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Manager

Functionality and Upgrades

The product doesn't work as promoted. Whenever the vendor performs updates on the product, 100% of...

May 2020
 Helpful

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Manager

Other Observations & Comments

The vendor does pretty well with their relationship with us because they assign someone to oversee...

May 2020
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Manager

Relationship

The vendor absolutely does not keep their promises. We were having a conversation internally with...

May 2020
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Manager

Service and Support

The vendor does have phone support, but usually, we can’t reach someone who can help us right away....

May 2020
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Manager

Other Observations & Comments

The vendor does try to be involved. There is a person assigned to our account if we are in trouble,...

May 2020
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Manager

ROI / Cost (care and feeding)

We don’t receive our money’s worth on the product. We pay for our yearly fees, and we have to pay to...

May 2020
 Helpful

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Manager

Relationship

The product mostly works and mostly provides what it is supposed to, but little things become big...

May 2020
 Helpful

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Manager

Other Observations & Comments

I don’t see things with the product changing. We have been with the vendor for many years, and...

May 2020
 Helpful

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Manager

Functionality and Upgrades

I would recommend to anyone looking at the product to go look at the patient forums because those...

May 2020
 Helpful

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Manager

Sales and Contracting

The vendor is fair about their pricing. I don’t think they charge for every little thing, and they...

May 2020
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Manager

Implementation and Training

The vendor does pretty well with their implementation services. To get training from the vendor,...

May 2020
 Helpful

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Manager

Functionality and Upgrades

Historically, the vendor has said that a lot of things are coming out in their next upgrade. But...

May 2020
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Manager

Interfacing and Integration

The product supporting our integration and interoperability goals is really good. If the product...

May 2020
 Helpful

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Manager

Functionality and Upgrades

The vendor tries to deliver new technology, but there is a lack of quality control. Sometimes the...

May 2020
 Helpful

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Manager

Service and Support

The vendor's phone and web support are the worst. I would put a zero for that if I could. The...

May 2020
 Helpful

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Manager

Service and Support

One problem the vendor has is that if somebody is working on a case and if that person goes on...

May 2020
 Helpful

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Manager

Service and Support

Allscripts was willing to do the bare minimum through the COVID-19 crisis to make sure we were still...

May 2020
 Helpful

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Manager

Technology

The system is decent, but Allscripts is not willing to develop it and make it a good system. They...

May 2020
 Helpful

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Manager

Service and Support

Allscripts doesn’t support their own system. Their support team is not great. When I spoke with our...

May 2020
 Helpful

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Physician

Functionality and Upgrades

Allscripts has provided a platform to customize our templates so that they function within...

May 2020
 Helpful

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Manager

Functionality and Upgrades

The EHR and the PM system are fantastic at integrating and work great together; they are 100%...

May 2020
 Helpful

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Manager

ROI / Cost (care and feeding)

Allscripts keeps piecemealing things and nickel-and-diming for everything, instead of actually...

May 2020
 Helpful

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Manager

Functionality and Upgrades

The EHR is a core part of our business, and our whole system is delivered around that. So Allscripts...

May 2020
 Helpful

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Manager

Service and Support

The support people sometimes let things go. They contact us back the first day, and maybe they do...

May 2020
 Helpful

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Manager

Service and Support

In terms of Allscripts supporting our organization through the COVID-19 crisis, the vendor has been...

May 2020
 Helpful

 or  to see details.

Manager

Technology

Our experience with Allscripts has been good. The software is slow, though. We are trying to work...

May 2020
 Helpful

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Manager

Technology

The EHR is part of our long-term plans as long as we can get the speed of the software to be faster....

May 2020
 Helpful

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Manager

Functionality and Upgrades

In terms of the product working as promoted, the piece for drug preauthorizations doesn't seem to...

May 2020
 Helpful

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CIO

ROI / Cost (care and feeding)

The vendor charges for every little thing. We have worked with them to simplify a lot of the line...

May 2020
 Helpful

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CIO

ROI / Cost (care and feeding)

The EHR has been a little more organic than some of the vendors' other products. All of the products...

May 2020
 Helpful

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CIO

Relationship

We have been to the vendor's headquarters for an event, and there has been a lot of hoopla about the...

May 2020
 Helpful

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CIO

Service and Support

When we raise an issue, the vendor support people address that. But the process isn't always...

May 2020
 Helpful

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CIO

Other Observations & Comments

I would like to see a little more executive commitment to the FQHC market. The vendor has a sales...

May 2020
 Helpful

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VP/Other Executive

Other Observations & Comments

The solution is absolutely not part of our long-term plans. We want all our physicians on the same...

Apr 2020
 Helpful

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VP/Other Executive

ROI / Cost (care and feeding)

We don't do a lot with Allscripts. I have more experience with another PM system. I have very...

Apr 2020
 Helpful

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VP/Other Executive

Other Observations & Comments

We are currently migrating and have migrated several users from third-party tools to various...

Apr 2020
 Helpful

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Manager

Functionality and Upgrades

It is complicated to do everything in the system. I guess the vendor is testing the products, but we...

Apr 2020
 Helpful

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Manager

Service and Support

Allscripts is a good workhorse, and they have smart people at their overseas call centers. But I...

Apr 2020
 Helpful

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Manager

Other Observations & Comments

If the decision were up to me, I would not purchase the system again. I haven’t looked at EHRs in so...

Apr 2020
 Helpful

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Director

Future Outlook

If Allscripts can improve, we might stay with them. We have had some struggles this year, so there...

Apr 2020
 Helpful

 or  to see details.

Director

Functionality and Upgrades

Since we upgraded, we have had nothing but struggles. The system’s slowness took us to our knees....

Apr 2020
 Helpful

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Director

Interfacing and Integration

For promoting interoperability, Allscripts couldn’t even report our measures. We have done a lot of...

Apr 2020
 Helpful

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Director

Functionality and Upgrades

We would like to know more about how to set up the back end to be more office or doctor specific. We...

Apr 2020
 Helpful

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Manager

Functionality and Upgrades

Sometimes we have trouble with the product upgrades. There are bugs and quirks with the system, and...

Apr 2020
 Helpful

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Manager

Service and Support

Allscripts has been great during the COVID-19 crisis. We haven’t needed their help with anything,...

Apr 2020
 Helpful

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Manager

Service and Support

Allscripts tries really hard to keep promises. Most of the time, they do. Sometimes they cannot come...

Apr 2020
 Helpful

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CMIO

Relationship

We have a love-hate relationship with Professional EHR. We aren’t super satisfied right now, but we...

Apr 2020
 Helpful

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CMIO

Functionality and Upgrades

The upgrades we get from Allscripts are horrible. We need an upgrade to do things that we need to...

Apr 2020