Tell us about you

Work Email required

Organization required

First Name required

Last Name required

Job Title required

Phone required (###) ###-####, or int ######...

City required

State/Province required

Business Information

Tell us about your organization

error messages will go here...

Looks like we’re already familiar with you!

Please press next to continue with the survey.

Looks like we’re already familiar with you!

According to your account type you are not eligible to take surveys at this time. If this is a mistake, please contact KLAS.

If you are trying to access KLAS research data and reports, an email has been sent to   with a link to login.

If the email doesn't appear in your inbox, ask your IT department to add KLASresearch.com to your company spam filter's "whitelist", and check your email's spam folder.

Membership Commitment

In exchange for giving their feedback, healthcare providers can create an account to get access to industry reports, user commentary, and real-time ratings.

By submitting your account request, you are engaged in patient care as either an employee (or contractor) of your provider organization and that you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically.

To learn more about how we process and protect your personal data, you may view our Privacy policy.

By submitting your account request, you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically. To learn more about how we process and protect your personal data, you may view our Privacy policy.

By submitting your account request, you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically.

To learn more about how we process and protect your personal data, you may view our Privacy policy.

 

To learn more about how we process and protect your personal data, you may view our Privacy policy.

 

To learn more about how we process and protect your personal data, you may view our Privacy policy.

Thank You! Your information was submitted successfully!

Next Steps - An email has been sent to . Please follow its instructions to verify your email, and login.

If the email doesn't appear in your inbox, try asking your IT department to add KLASresearch.com to your company spam filter's "whitelist", and checking your email's spam folder.

Thank You! Your information was submitted successfully!

Next Steps - A KLAS representative will contact you to discuss working with KLAS, typically within 24 to 48 hours.

If you have any further questions please contact info@klasresearch.com or 1-800-920-4109.

Surprise! Looks like we already have an account for you.

An email has been sent to blah@blah.com with a link to login.

If the email doesn't appear in your inbox, try asking your IT department to add KLASresearch.com to your company spam filter's "whitelist", and checking your email's spam folder.

Thank you !

Access info about Ambulatory EMR on your dashboard or bookmark under

(Your Products / Your Organization's Products)


Professional EHR Comments
Filtered view: All

KLAS Research Director - Aaron Gleave
Subject Expert

Aaron Gleave

Research Director

aaron.gleave@klasresearch.com

 
View Advanced Filters

Advanced Filters

Size Filters
Job Level
Comment Type
Overall Satisfaction
Click stars to filter
By Month
1
6
12
24
36
By Date Range
from
to
Comment Categories

Featured  Report

Commentary Summary

Positive
##%
Neither
##%
Negative
##%

Thank you !

Access info about Ambulatory EMR on your dashboard or bookmark under

(Your Products / Your Organization's Products)

Want to see full details?

User Commentary

Sort by

VP/Other Executive

The solution is a dying product because if we get too big, it cannot help us. We can do everything...

Feb 2021
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

I would not buy the system again. I would try to do something else. I would much prefer to be in a...

Feb 2021
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Allscripts has been really good about getting the high-end executives involved, so if we shout hard...

Feb 2021
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

When we open a ticket, we get the ticket answered within days. If there is an emergency, we will get...

Feb 2021
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Allscripts’ software has an open back end, and despite me complaining about Allscripts, their open...

Feb 2021
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Allscripts’ solution is better than some of the other EHRs I have seen, but it is not a quality...

Feb 2021
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

We need a lot of training and retraining to tell people how to use the system. It is not intuitive....

Feb 2021
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

The implementation left a lot to be desired. There were times we were told an upgrade would be done...

Feb 2021
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

My recommendation for Allscripts is to not start with the sales pitch. Allscripts will deliver...

Feb 2021
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

I would recommend the Allscripts Pro solution to a large clinic with six or seven doctors and a...

Feb 2021
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

All of Allscripts' customer support doesn’t respond in a timely fashion. If we reach out to billing,...

Feb 2021
(0)
 Thank you  Helpful

 or  to see details.

Manager

I really haven't used any other EMR. Professional EHR functions well. It accomplishes what we need...

Jan 2021
(0)
 Thank you  Helpful

 or  to see details.

Manager

We have had some issues with Allscripts where some products were rolled out that the vendor said...

Jan 2021
(0)
 Thank you  Helpful

 or  to see details.

Manager

I wouldn't complain about Allscripts nickel-and-diming us. Professional EHR is an expensive product....

Jan 2021
(0)
 Thank you  Helpful

 or  to see details.

Manager

Allscripts puts out a lot of training videos. They are pretty helpful. We can watch those videos on...

Jan 2021
(0)
 Thank you  Helpful

 or  to see details.

Manager

There have been a few times when I have had to contact the vendor's ongoing support. I had some...

Jan 2021
(0)
 Thank you  Helpful

 or  to see details.

Manager

Allscripts always has ongoing training, especially for the management team. The vendor has a lot of...

Jan 2021
(0)
 Thank you  Helpful

 or  to see details.

Manager

Allscripts tries to keep up with the times and add improvements consistently. The vendor does things...

Jan 2021
(0)
 Thank you  Helpful

 or  to see details.

Manager

The vendor is pricey, and the vendor nickel-and-dimes. The system is a big investment to start, and...

Jan 2021
(0)
 Thank you  Helpful

 or  to see details.

Manager

Allscripts' system is a very robust system. It has a lot of features. There are multiple ways to do...

Jan 2021
(0)
 Thank you  Helpful

 or  to see details.

Manager

The quality of support really depends on the issue. The support people are not horrible; they can...

Jan 2021
(0)
 Thank you  Helpful

 or  to see details.

Manager

I have been on eight different EHRs, and Professional EHR is the clickiest EHR that I have ever been...

Jan 2021
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Our limitation with Allscripts is that things are sometimes a little too complicated. However, they...

Jan 2021
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

The product doesn't suit our needs anymore. It would be great for very large groups with multiple...

Jan 2021
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Interoperability is a nightmare with the product's HL7 interfaces. We have to create a lot of VPN...

Jan 2021
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

The tool is very user intensive. With a dedicated HIM and HIT team, an organization can do what is...

Jan 2021
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

The product is a nightmare to look at; it is way too busy. There is a lot of information. The...

Jan 2021
(0)
 Thank you  Helpful

 or  to see details.

Manager

We feel nickel-and-dimed by Allscripts. I am sure there are reasons for all of that, but it feels...

Dec 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Allscripts’ support staff members have been very helpful and friendly. They are smart, and if they...

Dec 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Overall, Professional EHR is a good solution. Allscripts stays abreast of necessary changes and is...

Dec 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Allscripts is pretty lacking in training. I see almost nothing besides when I request further...

Dec 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

There are things in Professional EHR that aren’t intuitive, such as the reporting. For building...

Dec 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Our experience with Allscripts has been interesting. The implementation has been a bit of a...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

In terms of support during the COVID-19 crisis, Allscripts has done a good job of helping us this year....

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Allscripts does a good job with their patient portal and other things that wrap around the patients.

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

I would like to see Allscripts focus on their support, the value of the product, and the tangible...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Allscripts has a lot of line items on the monthly bill that we have to go through. I feel that we...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

The conversion is poor quality. Some of that had to do with the data that we get from other systems,...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

One of the biggest issues that we see is with the vendor's reporting programs for MIPS and other...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

We are constantly finding gaps. We now have frequent calls to go through reports and all the issues....

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Physician

The system is such a big gorilla. Our tickets can take a while to get resolved. Allscripts hasn’t...

Sep 2020
(0)
 Thank you  Helpful

 or  to see details.

Physician

The only thing I can mention as a positive for the system is that it allowed us to interface with...

Sep 2020
(0)
 Thank you  Helpful

 or  to see details.

Physician

If we were starting over, we probably would use a different system with better reporting abilities....

Sep 2020
(0)
 Thank you  Helpful

 or  to see details.

Physician

Allscripts is possibly part of our long-term plans. We may be joining a different organization, and...

Sep 2020
(0)
 Thank you  Helpful

 or  to see details.

Physician

In terms of support for the EHR, I am sure that my office team would give a low score. But I would...

Sep 2020
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

We feel like we have outgrown Professional EHR, and that is why we are looking for a new EHR. We are...

Aug 2020
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

We don’t have any issues or complaints with the product’s cost.

Aug 2020
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

We have some physicians that were on Epic’s system in medical school, and they say that the...

Aug 2020
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

I would recommend Professional EHR to a small clinic. For a large ambulatory clinic, I would not...

Aug 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

It takes a lot of time for my team to get the Allscripts system ready for the end users. We have to...

Jul 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Almost everything we need comes in the Allscripts application. The vendor doesn't nickel-and-dime us...

Jul 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

We have some real challenges right now, but Allscripts is going to improve. I have a really good...

Jul 2020
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

There is nothing that we can customize in the system to easily get data in a dashboard format. We do...

Jul 2020
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

I would tell someone looking at Allscripts to not buy the system. Someone would be a fool to buy it.

Jul 2020
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

There is a small handful of people from Allscripts that are pretty good and trustworthy. I have been...

Jul 2020
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

The technology's ability to support patient-centered care is bad. Professional EHR was coded in the...

Jul 2020
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

If I were in a position where I could change EMRs, I definitely would. I would move off of...

Jul 2020
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Every upgrade is riddled with bugs. Because the architecture is so old, every update is a big deal....

Jul 2020
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

We really don't use Allscripts for training because our workflows are unique, so we use our own...

Jul 2020
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Allscripts has an integration platform called Unity, and standing up a new vendor on it is...

Jul 2020
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

In terms of executive involvement, when I get really mad, I can get upstream.

Jul 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Everything costs us money if we need to build additional functionality, but the product does very...

Jun 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

I think the vendor has kept all of their promises, but I was not here when our organization got the...

Jun 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

The product meets the needs of our clinic very well. For an ambulatory clinic setting, the product...

Jun 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

If the decision were up to me, there would not be a chance in the world that I would purchase the...

May 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

The product doesn't work as promoted. Whenever the vendor performs updates on the product, 100% of...

May 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

The vendor does pretty well with their relationship with us because they assign someone to oversee...

May 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

The vendor absolutely does not keep their promises. We were having a conversation internally with...

May 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

The vendor does have phone support, but usually, we can’t reach someone who can help us right away....

May 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

The vendor does try to be involved. There is a person assigned to our account if we are in trouble,...

May 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

We don’t receive our money’s worth on the product. We pay for our yearly fees, and we have to pay to...

May 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

The product mostly works and mostly provides what it is supposed to, but little things become big...

May 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

I don’t see things with the product changing. We have been with the vendor for many years, and...

May 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

I would recommend to anyone looking at the product to go look at the patient forums because those...

May 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

The vendor is fair about their pricing. I don’t think they charge for every little thing, and they...

May 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

The vendor does pretty well with their implementation services. To get training from the vendor,...

May 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Historically, the vendor has said that a lot of things are coming out in their next upgrade. But...

May 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

The product supporting our integration and interoperability goals is really good. If the product...

May 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

The vendor tries to deliver new technology, but there is a lack of quality control. Sometimes the...

May 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

The vendor's phone and web support are the worst. I would put a zero for that if I could. The...

May 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

One problem the vendor has is that if somebody is working on a case and if that person goes on...

May 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Allscripts was willing to do the bare minimum through the COVID-19 crisis to make sure we were still...

May 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

The system is decent, but Allscripts is not willing to develop it and make it a good system. They...

May 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Allscripts doesn’t support their own system. Their support team is not great. When I spoke with our...

May 2020
(0)
 Thank you  Helpful

 or  to see details.

Physician

Allscripts has provided a platform to customize our templates so that they function within...

May 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

The EHR and the PM system are fantastic at integrating and work great together; they are 100%...

May 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Allscripts keeps piecemealing things and nickel-and-diming for everything, instead of actually...

May 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

The EHR is a core part of our business, and our whole system is delivered around that. So Allscripts...

May 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

The support people sometimes let things go. They contact us back the first day, and maybe they do...

May 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

In terms of Allscripts supporting our organization through the COVID-19 crisis, the vendor has been...

May 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Our experience with Allscripts has been good. The software is slow, though. We are trying to work...

May 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

The EHR is part of our long-term plans as long as we can get the speed of the software to be faster....

May 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

In terms of the product working as promoted, the piece for drug preauthorizations doesn't seem to...

May 2020
(0)
 Thank you  Helpful

 or  to see details.

CIO

The vendor charges for every little thing. We have worked with them to simplify a lot of the line...

May 2020
(0)
 Thank you  Helpful

 or  to see details.

CIO

The EHR has been a little more organic than some of the vendors' other products. All of the products...

May 2020
(0)
 Thank you  Helpful

 or  to see details.

CIO

We have been to the vendor's headquarters for an event, and there has been a lot of hoopla about the...

May 2020
(0)
 Thank you  Helpful

 or  to see details.

CIO

When we raise an issue, the vendor support people address that. But the process isn't always...

May 2020
(0)
 Thank you  Helpful

 or  to see details.

CIO

I would like to see a little more executive commitment to the FQHC market. The vendor has a sales...

May 2020
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

The solution is absolutely not part of our long-term plans. We want all our physicians on the same...

Apr 2020
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

We don't do a lot with Allscripts. I have more experience with another PM system. I have very...

Apr 2020
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

We are currently migrating and have migrated several users from third-party tools to various...

Apr 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

It is complicated to do everything in the system. I guess the vendor is testing the products, but we...

Apr 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Allscripts is a good workhorse, and they have smart people at their overseas call centers. But I...

Apr 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

If the decision were up to me, I would not purchase the system again. I haven’t looked at EHRs in so...

Apr 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

If Allscripts can improve, we might stay with them. We have had some struggles this year, so there...

Apr 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Since we upgraded, we have had nothing but struggles. The system’s slowness took us to our knees....

Apr 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

For promoting interoperability, Allscripts couldn’t even report our measures. We have done a lot of...

Apr 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

We would like to know more about how to set up the back end to be more office or doctor specific. We...

Apr 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Sometimes we have trouble with the product upgrades. There are bugs and quirks with the system, and...

Apr 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Allscripts has been great during the COVID-19 crisis. We haven’t needed their help with anything,...

Apr 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Allscripts tries really hard to keep promises. Most of the time, they do. Sometimes they cannot come...

Apr 2020
(0)
 Thank you  Helpful

 or  to see details.

CMIO

We have a love-hate relationship with Professional EHR. We aren’t super satisfied right now, but we...

Apr 2020
(0)
 Thank you  Helpful

 or  to see details.

CMIO

The upgrades we get from Allscripts are horrible. We need an upgrade to do things that we need to...

Apr 2020
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Almost everyone can work the system without too much thought. I have a few support people that are...

Apr 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

The solution is part of my long-term plans, but I am hearing rumblings from physicians that they are...

Apr 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

We usually do the upgrades on our own. If something quits working, then we have to seek help. The...

Apr 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

We don't get any training. That is something that I would like to see, but it costs extra. We can...

Apr 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

The system is easy to teach, learn, and get around in. But I have heard that Epic's is easier to...

Apr 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Professional EHR is a pretty good product. The only real problem we have is with the support. It...

Mar 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Allscripts does nickel-and-dime us. The executives only come around once a year when they are trying...

Mar 2020
(0)
 Thank you  Helpful

 or  to see details.

 Download as Excel  Print / Save as PDF