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Professional EHR Comments
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KLAS Research Director - Aaron Gleave
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User Commentary

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Director

We would prefer to look for a system that includes both the EHR and the PM piece. Allscripts had...

Apr 2021
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Director

The system is too complex for the vendor to say exactly what they are going to do with it. The...

Apr 2021
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Director

The vendor doesn't avoid charging for every little thing. They would charge us for our conversations...

Apr 2021
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Director

We haven't had any recent training, but we haven't had a need for it. When we did have training, it...

Apr 2021
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Director

The vendor has come out with some new features that are interesting, but using those is a pain.

Apr 2021
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Director

The general goals and visions for organizations are different. We are a midsize organization that...

Apr 2021
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CIO

I am not pleased with Allscripts. I don't feel that we have a relationship anymore. I don't feel...

Mar 2021
(0)
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VP/Other Executive

The solution is a dying product because if we get too big, it cannot help us. We can do everything...

Feb 2021
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VP/Other Executive

I would not buy the system again. I would try to do something else. I would much prefer to be in a...

Feb 2021
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VP/Other Executive

Allscripts has been really good about getting the high-end executives involved, so if we shout hard...

Feb 2021
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VP/Other Executive

When we open a ticket, we get the ticket answered within days. If there is an emergency, we will get...

Feb 2021
(0)
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VP/Other Executive

Allscripts’ software has an open back end, and despite me complaining about Allscripts, their open...

Feb 2021
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VP/Other Executive

Allscripts’ solution is better than some of the other EHRs I have seen, but it is not a quality...

Feb 2021
(0)
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VP/Other Executive

We need a lot of training and retraining to tell people how to use the system. It is not intuitive....

Feb 2021
(0)
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VP/Other Executive

The implementation left a lot to be desired. There were times we were told an upgrade would be done...

Feb 2021
(0)
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VP/Other Executive

My recommendation for Allscripts is to not start with the sales pitch. Allscripts will deliver...

Feb 2021
(0)
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VP/Other Executive

I would recommend the Allscripts Pro solution to a large clinic with six or seven doctors and a...

Feb 2021
(0)
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Analyst/Coordinator

All of Allscripts' customer support doesn’t respond in a timely fashion. If we reach out to billing,...

Feb 2021
(0)
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Manager

I really haven't used any other EMR. Professional EHR functions well. It accomplishes what we need...

Jan 2021
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Manager

We have had some issues with Allscripts where some products were rolled out that the vendor said...

Jan 2021
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Manager

I wouldn't complain about Allscripts nickel-and-diming us. Professional EHR is an expensive product....

Jan 2021
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Manager

Allscripts puts out a lot of training videos. They are pretty helpful. We can watch those videos on...

Jan 2021
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Manager

There have been a few times when I have had to contact the vendor's ongoing support. I had some...

Jan 2021
(0)
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Manager

Allscripts always has ongoing training, especially for the management team. The vendor has a lot of...

Jan 2021
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Manager

Allscripts tries to keep up with the times and add improvements consistently. The vendor does things...

Jan 2021
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Manager

The vendor is pricey, and the vendor nickel-and-dimes. The system is a big investment to start, and...

Jan 2021
(0)
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Manager

Allscripts' system is a very robust system. It has a lot of features. There are multiple ways to do...

Jan 2021
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Manager

The quality of support really depends on the issue. The support people are not horrible; they can...

Jan 2021
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Manager

I have been on eight different EHRs, and Professional EHR is the clickiest EHR that I have ever been...

Jan 2021
(0)
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CEO/President

Our limitation with Allscripts is that things are sometimes a little too complicated. However, they...

Jan 2021
(0)
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VP/Other Executive

The product doesn't suit our needs anymore. It would be great for very large groups with multiple...

Jan 2021
(0)
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VP/Other Executive

Interoperability is a nightmare with the product's HL7 interfaces. We have to create a lot of VPN...

Jan 2021
(0)
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VP/Other Executive

The tool is very user intensive. With a dedicated HIM and HIT team, an organization can do what is...

Jan 2021
(0)
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VP/Other Executive

The product is a nightmare to look at; it is way too busy. There is a lot of information. The...

Jan 2021
(0)
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Manager

We feel nickel-and-dimed by Allscripts. I am sure there are reasons for all of that, but it feels...

Dec 2020
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Manager

Allscripts’ support staff members have been very helpful and friendly. They are smart, and if they...

Dec 2020
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Manager

Overall, Professional EHR is a good solution. Allscripts stays abreast of necessary changes and is...

Dec 2020
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Manager

Allscripts is pretty lacking in training. I see almost nothing besides when I request further...

Dec 2020
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Manager

There are things in Professional EHR that aren’t intuitive, such as the reporting. For building...

Dec 2020
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Director

Our experience with Allscripts has been interesting. The implementation has been a bit of a...

Nov 2020
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Director

In terms of support during the COVID-19 crisis, Allscripts has done a good job of helping us this year....

Nov 2020
(0)
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Director

Allscripts does a good job with their patient portal and other things that wrap around the patients.

Nov 2020
(0)
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Director

I would like to see Allscripts focus on their support, the value of the product, and the tangible...

Nov 2020
(0)
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Director

Allscripts has a lot of line items on the monthly bill that we have to go through. I feel that we...

Nov 2020
(0)
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Director

The conversion is poor quality. Some of that had to do with the data that we get from other systems,...

Nov 2020
(0)
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Director

One of the biggest issues that we see is with the vendor's reporting programs for MIPS and other...

Nov 2020
(0)
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Director

We are constantly finding gaps. We now have frequent calls to go through reports and all the issues....

Nov 2020
(0)
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Physician

The system is such a big gorilla. Our tickets can take a while to get resolved. Allscripts hasn’t...

Sep 2020
(0)
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Physician

The only thing I can mention as a positive for the system is that it allowed us to interface with...

Sep 2020
(0)
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Physician

If we were starting over, we probably would use a different system with better reporting abilities....

Sep 2020
(0)
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Physician

Allscripts is possibly part of our long-term plans. We may be joining a different organization, and...

Sep 2020
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Physician

In terms of support for the EHR, I am sure that my office team would give a low score. But I would...

Sep 2020
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CEO/President

We feel like we have outgrown Professional EHR, and that is why we are looking for a new EHR. We are...

Aug 2020
(0)
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CEO/President

We don’t have any issues or complaints with the product’s cost.

Aug 2020
(0)
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CEO/President

We have some physicians that were on Epic’s system in medical school, and they say that the...

Aug 2020
(0)
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CEO/President

I would recommend Professional EHR to a small clinic. For a large ambulatory clinic, I would not...

Aug 2020
(0)
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Manager

It takes a lot of time for my team to get the Allscripts system ready for the end users. We have to...

Jul 2020
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Manager

Almost everything we need comes in the Allscripts application. The vendor doesn't nickel-and-dime us...

Jul 2020
(0)
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Manager

We have some real challenges right now, but Allscripts is going to improve. I have a really good...

Jul 2020
(0)
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VP/Other Executive

There is nothing that we can customize in the system to easily get data in a dashboard format. We do...

Jul 2020
(0)
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VP/Other Executive

I would tell someone looking at Allscripts to not buy the system. Someone would be a fool to buy it.

Jul 2020
(0)
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VP/Other Executive

There is a small handful of people from Allscripts that are pretty good and trustworthy. I have been...

Jul 2020
(0)
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VP/Other Executive

The technology's ability to support patient-centered care is bad. Professional EHR was coded in the...

Jul 2020
(0)
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VP/Other Executive

If I were in a position where I could change EMRs, I definitely would. I would move off of...

Jul 2020
(0)
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VP/Other Executive

Every upgrade is riddled with bugs. Because the architecture is so old, every update is a big deal....

Jul 2020
(0)
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VP/Other Executive

We really don't use Allscripts for training because our workflows are unique, so we use our own...

Jul 2020
(0)
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VP/Other Executive

Allscripts has an integration platform called Unity, and standing up a new vendor on it is...

Jul 2020
(0)
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VP/Other Executive

In terms of executive involvement, when I get really mad, I can get upstream.

Jul 2020
(0)
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Manager

Everything costs us money if we need to build additional functionality, but the product does very...

Jun 2020
(0)
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Manager

I think the vendor has kept all of their promises, but I was not here when our organization got the...

Jun 2020
(0)
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Manager

The product meets the needs of our clinic very well. For an ambulatory clinic setting, the product...

Jun 2020
(0)
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Manager

If the decision were up to me, there would not be a chance in the world that I would purchase the...

May 2020
(0)
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Manager

The product doesn't work as promoted. Whenever the vendor performs updates on the product, 100% of...

May 2020
(0)
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Manager

The vendor does pretty well with their relationship with us because they assign someone to oversee...

May 2020
(0)
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Manager

The vendor absolutely does not keep their promises. We were having a conversation internally with...

May 2020
(0)
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Manager

The vendor does have phone support, but usually, we can’t reach someone who can help us right away....

May 2020
(0)
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Manager

The vendor does try to be involved. There is a person assigned to our account if we are in trouble,...

May 2020
(0)
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Manager

We don’t receive our money’s worth on the product. We pay for our yearly fees, and we have to pay to...

May 2020
(0)
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Manager

The product mostly works and mostly provides what it is supposed to, but little things become big...

May 2020
(0)
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Manager

I don’t see things with the product changing. We have been with the vendor for many years, and...

May 2020
(0)
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Manager

I would recommend to anyone looking at the product to go look at the patient forums because those...

May 2020
(0)
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Manager

The vendor is fair about their pricing. I don’t think they charge for every little thing, and they...

May 2020
(0)
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Manager

The vendor does pretty well with their implementation services. To get training from the vendor,...

May 2020
(0)
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Manager

Historically, the vendor has said that a lot of things are coming out in their next upgrade. But...

May 2020
(0)
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Manager

The product supporting our integration and interoperability goals is really good. If the product...

May 2020
(0)
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Manager

The vendor tries to deliver new technology, but there is a lack of quality control. Sometimes the...

May 2020
(0)
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Manager

The vendor's phone and web support are the worst. I would put a zero for that if I could. The...

May 2020
(0)
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Manager

One problem the vendor has is that if somebody is working on a case and if that person goes on...

May 2020
(0)
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Manager

Allscripts was willing to do the bare minimum through the COVID-19 crisis to make sure we were still...

May 2020
(0)
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Manager

The system is decent, but Allscripts is not willing to develop it and make it a good system. They...

May 2020
(0)
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Manager

Allscripts doesn’t support their own system. Their support team is not great. When I spoke with our...

May 2020
(0)
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Physician

Allscripts has provided a platform to customize our templates so that they function within...

May 2020
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