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Professional EHR
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Aaron Gleave
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KLAS Research Director - Aaron Gleave
 
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User Commentary

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Manager

The vendor charges for every little thing. Every add-on product comes with an additional charge. It...

May 2022
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Manager

Allscripts listens to our feedback. They are constantly upgrading, innovating, and looking at how to...

May 2022
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Manager

The EHR is a good product, and I like the ease of use. It is intuitive for the providers and...

May 2022
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Director

I can get Allscripts to keep their promises, but that requires a significant effort on my end.

Apr 2022
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Director

Allscripts has made some positive changes in the last year or two. I certainly meet with many people...

Apr 2022
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Director

We have often seen that Allscripts' updates break something in a different area, and then we have to...

Apr 2022
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Director

Allscripts could definitely improve the EHR's ease of use. It is quite a complex system for our...

Apr 2022
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Director

Allscripts charges us for every little thing. For example, we have to purchase training just to make...

Feb 2022
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Director

We are not able to keep up with the vendor's current versions. Allscripts keeps making changes to...

Feb 2022
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Manager

Allscripts charges for everything. Their invoicing is fairly convoluted, and there are a lot of line...

Feb 2022
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Manager

When something new comes out from Allscripts, it is hard to identify where to find good training on...

Feb 2022
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VP/Other Executive

I hope that the product isn't part of our long-term plans. I don't think that it is. The vendor is...

Feb 2022
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VP/Other Executive

Knowing what I know now, I would buy this product again. It has an open back end, so it gives us...

Feb 2022
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VP/Other Executive

We would be more satisfied with the system if we had the ability to stop things from happening and...

Feb 2022
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CIO

With Allscripts' system, we had so many problems with the performance hosted in the cloud. Things...

Dec 2021
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CIO

Our goal for the future is to consolidate products and get rid of Allscripts' system in favor of a...

Dec 2021
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Analyst/Coordinator

The EHR is more user-friendly than Epic's or Cerner's solutions. That would be its strength....

Dec 2021
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Analyst/Coordinator

The most problematic thing in the product is that Allscripts comes out with new updates, and there...

Dec 2021
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Analyst/Coordinator

We do not receive support from Allscripts. If we have issues with something, we mostly have to...

Dec 2021
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Director

We like that Professional EHR is comprehensive. It has all of the fields that we need. We like the...

Nov 2021
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Director

We have issues with the interface stability in Professional EHR. An upgrade caused a lot of problems...

Nov 2021
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Physician

We have been very pleased with the product. We never thought that a program would be developed for...

Nov 2021
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Physician

We give a lot of COVID-19 vaccines, and Allscripts was a bit slow in developing some programs that...

Nov 2021
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Manager

The system has so many unexpected costs. We would love to have a patient mobile experience where...

Nov 2021
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Manager

Allscripts is always showing us great road maps, but we never seem to actually get to them. When we...

Nov 2021
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(0)
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Manager

The system is very complex. I understand that it is a medical record, but our poor end users are...

Nov 2021
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Manager

The vendor's support drives us all nuts. If I log in a case that I need to be contacted over the...

Nov 2021
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Manager

EHRs are difficult. Professional EHR probably isn't as difficult as some other solutions. It has us...

Nov 2021
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Director

For the most part, our upgrades have been good. The vendor has added some new population health...

Nov 2021
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(0)
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Director

Claims management services have their own risks, but the vendor has built them out in the system....

Nov 2021
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Director

The product is part of our long-term plans. I joke that I will retire if we change it. We have been...

Nov 2021
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(0)
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Director

Allscripts' most recent upgrade to the system has been good. It has added some nice new bells and...

Nov 2021
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(0)
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Director

Our providers would not buy this system again. They have seen other EMRs that they like better. We...

Nov 2021
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(0)
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Director

Allscripts has a bazillion and one invoices for everything. They are known for that. They are trying...

Nov 2021
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(0)
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Director

We have had some major issues with trying to get hooked up to our health information exchange.

Nov 2021
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(0)
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Director

If we have a ticket in the system, then the vendor will communicate with us, but they will just say...

Nov 2021
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(0)
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Manager

The solution doesn't interface back with our PM system. If there is a duplicate patient in our EHR,...

Oct 2021
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Manager

It seems like retrieving any kind of report or data from the system is almost impossible. We have...

Oct 2021
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Manager

When I have to create support tickets, Allscripts responds quickly. The process of creating a...

Oct 2021
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Manager

This solution has been the status quo for the last year, and we don't have any ongoing issues with...

Oct 2021
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(0)
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Manager

Allscripts is as timely as possible with regulatory changes like ePrescribing, database checks, and...

Oct 2021
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(0)
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Manager

If information comes to us from another software program, we can't fax that information through the...

Oct 2021
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(0)
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Manager

One of Allscripts' weak points is that they have no personal touch. All of their processes are...

Oct 2021
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(0)
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Manager

The vendor changed the solution's main screen a little. It now has a new way to view patients who...

Oct 2021
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(0)
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Manager

Allscripts charges us for little things. They have a built-in tutorial education piece that we can...

Oct 2021
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(0)
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Manager

I would not buy this system if we were starting over again. The system served a purpose when we...

Oct 2021
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(0)
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Manager

The functionality of the system wasn’t bad, but the upgrades to the system were very painful. It was...

Oct 2021
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(0)
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Manager

We did not get some of the bells and whistles we needed and wanted in the system, but otherwise, it...

Oct 2021
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(0)
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Director

We have been able to get some things we needed through Allscripts. For instance, we didn't have the...

Oct 2021
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(0)
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Director

One of the things we have struggled with for years with the Allscripts product is that we are a...

Oct 2021
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Director

The ease of use was probably one of the biggest reasons we went with Allscripts' EHR at the time we...

Oct 2021
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(0)
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CIO

The biggest opportunity that Allscripts has involves the system's identity and access management. I...

Sep 2021
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(0)
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CIO

We have been able to do phenomenal things with the system. When working with the vendor, things have...

Sep 2021
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(0)
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CIO

Our upgrades depend on the software's quality and the hosting system that installs it. Allscripts...

Sep 2021
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(0)
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CIO

We subscribe to the vendor's education for the solution. Allscripts offers quite a bit of virtual...

Sep 2021
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(0)
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CIO

Allscripts has a bunch of products in the pipeline that we really need but that are long overdue....

Sep 2021
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(0)
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CIO

Allscripts has the ability to integrate their system with other systems, but other vendors have...

Sep 2021
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(0)
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CEO/President

One of the reasons we left Allscripts was the technical problems. I had a computer expert come in...

Sep 2021
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(0)
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CEO/President

Allscripts has sat on their laurels in terms of technology. There have been advances in technology,...

Sep 2021
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(0)
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Director

The system makes sense. The workflow is good and appropriate. It is logical to go from page to page,...

Aug 2021
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(0)
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Director

We are looking for some more connectivity with Professional EHR, like with an immunization registry....

Aug 2021
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(0)
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Director

Allscripts' system does and doesn’t meet our needs. It does in the way that we are able to do...

Jul 2021
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(0)
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Director

From a nickel-and-diming perspective, the costs that are associated with any requests we have are...

Jul 2021
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(0)
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CMIO

Certain things are good, like the way the system highlights Hierarchal Condition Category coding,...

Jun 2021
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(0)
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CMIO

Historically, the vendor has done well with giving us credits. But they have been very poor at...

Jun 2021
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(0)
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CMIO

We haven't upgraded because upgrades are incredibly painful. We would have to shut down for an...

Jun 2021
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(0)
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CMIO

We have to keep adding other vendors' products. We are looking for a vendor that is more progressive...

Jun 2021
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(0)
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Manager

It would be nice if Allscripts used a doctor or clinician to help set up the system. Some things...

Jun 2021
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(0)
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Manager

We started working with Allscripts more. We have a meeting frequently, and Allscripts has been...

Jun 2021
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(0)
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Manager

For the most part, Allscripts is trying to be proactive. But they are not fixing our problems. They...

Jun 2021
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(0)
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Manager

We have a person that is assigned to us who is not the best for us. We would really like somebody...

Jun 2021
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(0)
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Manager

I hope the system doesn't change as long as I am here. I know the system very well. I know its...

Jun 2021
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(0)
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Manager

Allscripts comes up with new products. We have an interface right now with the lab system, and we...

Jun 2021
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(0)
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Manager

Allscripts is wonderful. I would definitely stay with them.

Jun 2021
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(0)
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Manager

The vendor nickel-and-dimes a little bit when it comes to the EHR, but I wouldn’t say that they are...

Jun 2021
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(0)
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Manager

Allscripts has been able to get and implement every interface that we have ever asked for. The EHR...

Jun 2021
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(0)
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Manager

If I log a small case, I hear from somebody at Allscripts within 15 minutes. If there is another...

Jun 2021
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(0)
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Manager

There are upgrades and functionality that are needed for clients, and the vendor will have thousands...

Jun 2021
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(0)
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Manager

We were able to do a lot with the Allscripts system and make changes. Allscripts' system is our...

Jun 2021
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Director

Professional EHR is literally the worst. In the latest version, Allscripts did a complete overhaul...

Jun 2021
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