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Professional EHR Comments
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KLAS Research Director - Aaron Gleave
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Aaron Gleave

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aaron.gleave@klasresearch.com

 
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User Commentary

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Director

Allscripts' system does and doesn’t meet our needs. It does in the way that we are able to do...

Jul 2021
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Director

From a nickel-and-diming perspective, the costs that are associated with any requests we have are...

Jul 2021
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CMIO

Certain things are good, like the way the system highlights Hierarchal Condition Category coding,...

Jun 2021
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CMIO

Historically, the vendor has done well with giving us credits. But they have been very poor at...

Jun 2021
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(0)
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CMIO

We haven't upgraded because upgrades are incredibly painful. We would have to shut down for an...

Jun 2021
||
(0)
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CMIO

We have to keep adding other vendors' products. We are looking for a vendor that is more progressive...

Jun 2021
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(0)
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Manager

It would be nice if Allscripts used a doctor or clinician to help set up the system. Some things...

Jun 2021
||
(0)
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Manager

We started working with Allscripts more. We have a meeting frequently, and Allscripts has been...

Jun 2021
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(0)
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Manager

For the most part, Allscripts is trying to be proactive. But they are not fixing our problems. They...

Jun 2021
||
(0)
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Manager

We have a person that is assigned to us who is not the best for us. We would really like somebody...

Jun 2021
||
(0)
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Manager

I hope the system doesn't change as long as I am here. I know the system very well. I know its...

Jun 2021
||
(0)
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Manager

Allscripts comes up with new products. We have an interface right now with the lab system, and we...

Jun 2021
||
(0)
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Manager

Allscripts is wonderful. I would definitely stay with them.

Jun 2021
||
(0)
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Manager

The vendor nickel-and-dimes a little bit when it comes to the EHR, but I wouldn’t say that they are...

Jun 2021
||
(0)
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Manager

Allscripts has been able to get and implement every interface that we have ever asked for. The EHR...

Jun 2021
||
(0)
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Manager

If I log a small case, I hear from somebody at Allscripts within 15 minutes. If there is another...

Jun 2021
||
(0)
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Manager

There are upgrades and functionality that are needed for clients, and the vendor will have thousands...

Jun 2021
||
(0)
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Manager

We were able to do a lot with the Allscripts system and make changes. Allscripts' system is our...

Jun 2021
||
(0)
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Director

Professional EHR is literally the worst. In the latest version, Allscripts did a complete overhaul...

Jun 2021
||
(0)
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VP/Other Executive

The product is good, but the vendor has outsourced so much of their support. The support is almost...

May 2021
||
(0)
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VP/Other Executive

I can make reports that would make other Allscripts users drool. I can do what others can’t because...

May 2021
||
(0)
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VP/Other Executive

We have system upgrades coming in a couple months. We will never be first to upgrade with...

May 2021
||
(0)
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VP/Other Executive

The thought of switching systems is absolutely daunting. I would look at what else is on the market,...

May 2021
||
(0)
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VP/Other Executive

Patients use the system mainly for the telemedicine facet. The system works well, but some patients...

May 2021
||
(0)
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Director

We would prefer to look for a system that includes both the EHR and the PM piece. Allscripts had...

Apr 2021
||
(0)
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Director

The system is too complex for the vendor to say exactly what they are going to do with it. The...

Apr 2021
||
(0)
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Director

The vendor doesn't avoid charging for every little thing. They would charge us for our conversations...

Apr 2021
||
(0)
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Director

We haven't had any recent training, but we haven't had a need for it. When we did have training, it...

Apr 2021
||
(0)
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Director

The vendor has come out with some new features that are interesting, but using those is a pain.

Apr 2021
||
(0)
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Director

The general goals and visions for organizations are different. We are a midsize organization that...

Apr 2021
||
(0)
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CIO

I am not pleased with Allscripts. I don't feel that we have a relationship anymore. I don't feel...

Mar 2021
||
(0)
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VP/Other Executive

The solution is a dying product because if we get too big, it cannot help us. We can do everything...

Feb 2021
||
(0)
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VP/Other Executive

I would not buy the system again. I would try to do something else. I would much prefer to be in a...

Feb 2021
||
(0)
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 or  to see details.

VP/Other Executive

Allscripts has been really good about getting the high-end executives involved, so if we shout hard...

Feb 2021
||
(0)
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 or  to see details.

VP/Other Executive

When we open a ticket, we get the ticket answered within days. If there is an emergency, we will get...

Feb 2021
||
(0)
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VP/Other Executive

Allscripts’ software has an open back end, and despite me complaining about Allscripts, their open...

Feb 2021
||
(0)
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 or  to see details.

VP/Other Executive

Allscripts’ solution is better than some of the other EHRs I have seen, but it is not a quality...

Feb 2021
||
(0)
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 or  to see details.

VP/Other Executive

We need a lot of training and retraining to tell people how to use the system. It is not intuitive....

Feb 2021
||
(0)
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 or  to see details.

VP/Other Executive

The implementation left a lot to be desired. There were times we were told an upgrade would be done...

Feb 2021
||
(0)
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VP/Other Executive

My recommendation for Allscripts is to not start with the sales pitch. Allscripts will deliver...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

I would recommend the Allscripts Pro solution to a large clinic with six or seven doctors and a...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

All of Allscripts' customer support doesn’t respond in a timely fashion. If we reach out to billing,...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I really haven't used any other EMR. Professional EHR functions well. It accomplishes what we need...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We have had some issues with Allscripts where some products were rolled out that the vendor said...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I wouldn't complain about Allscripts nickel-and-diming us. Professional EHR is an expensive product....

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Allscripts puts out a lot of training videos. They are pretty helpful. We can watch those videos on...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

There have been a few times when I have had to contact the vendor's ongoing support. I had some...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Allscripts always has ongoing training, especially for the management team. The vendor has a lot of...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Allscripts tries to keep up with the times and add improvements consistently. The vendor does things...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The vendor is pricey, and the vendor nickel-and-dimes. The system is a big investment to start, and...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Allscripts' system is a very robust system. It has a lot of features. There are multiple ways to do...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The quality of support really depends on the issue. The support people are not horrible; they can...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I have been on eight different EHRs, and Professional EHR is the clickiest EHR that I have ever been...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Our limitation with Allscripts is that things are sometimes a little too complicated. However, they...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

The product doesn't suit our needs anymore. It would be great for very large groups with multiple...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Interoperability is a nightmare with the product's HL7 interfaces. We have to create a lot of VPN...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

The tool is very user intensive. With a dedicated HIM and HIT team, an organization can do what is...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

The product is a nightmare to look at; it is way too busy. There is a lot of information. The...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We feel nickel-and-dimed by Allscripts. I am sure there are reasons for all of that, but it feels...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Allscripts’ support staff members have been very helpful and friendly. They are smart, and if they...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Overall, Professional EHR is a good solution. Allscripts stays abreast of necessary changes and is...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Allscripts is pretty lacking in training. I see almost nothing besides when I request further...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

There are things in Professional EHR that aren’t intuitive, such as the reporting. For building...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Our experience with Allscripts has been interesting. The implementation has been a bit of a...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

In terms of support during the COVID-19 crisis, Allscripts has done a good job of helping us this year....

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Allscripts does a good job with their patient portal and other things that wrap around the patients.

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I would like to see Allscripts focus on their support, the value of the product, and the tangible...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Allscripts has a lot of line items on the monthly bill that we have to go through. I feel that we...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The conversion is poor quality. Some of that had to do with the data that we get from other systems,...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

One of the biggest issues that we see is with the vendor's reporting programs for MIPS and other...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We are constantly finding gaps. We now have frequent calls to go through reports and all the issues....

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

The system is such a big gorilla. Our tickets can take a while to get resolved. Allscripts hasn’t...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

The only thing I can mention as a positive for the system is that it allowed us to interface with...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

If we were starting over, we probably would use a different system with better reporting abilities....

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Allscripts is possibly part of our long-term plans. We may be joining a different organization, and...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

In terms of support for the EHR, I am sure that my office team would give a low score. But I would...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

We feel like we have outgrown Professional EHR, and that is why we are looking for a new EHR. We are...

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

We don’t have any issues or complaints with the product’s cost.

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

We have some physicians that were on Epic’s system in medical school, and they say that the...

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

I would recommend Professional EHR to a small clinic. For a large ambulatory clinic, I would not...

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

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