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Professional EHR Comments
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Subject Expert
Commentary Summary
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User Commentary
VP/Other Executive
The solution is a dying product because if we get too big, it cannot help us. We can do everything...
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VP/Other Executive
I would not buy the system again. I would try to do something else. I would much prefer to be in a...
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VP/Other Executive
Allscripts has been really good about getting the high-end executives involved, so if we shout hard...
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VP/Other Executive
When we open a ticket, we get the ticket answered within days. If there is an emergency, we will get...
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VP/Other Executive
Allscripts’ software has an open back end, and despite me complaining about Allscripts, their open...
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VP/Other Executive
Allscripts’ solution is better than some of the other EHRs I have seen, but it is not a quality...
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VP/Other Executive
We need a lot of training and retraining to tell people how to use the system. It is not intuitive....
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VP/Other Executive
The implementation left a lot to be desired. There were times we were told an upgrade would be done...
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VP/Other Executive
My recommendation for Allscripts is to not start with the sales pitch. Allscripts will deliver...
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VP/Other Executive
I would recommend the Allscripts Pro solution to a large clinic with six or seven doctors and a...
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Analyst/Coordinator
All of Allscripts' customer support doesn’t respond in a timely fashion. If we reach out to billing,...
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Manager
I really haven't used any other EMR. Professional EHR functions well. It accomplishes what we need...
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Manager
We have had some issues with Allscripts where some products were rolled out that the vendor said...
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Manager
I wouldn't complain about Allscripts nickel-and-diming us. Professional EHR is an expensive product....
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Manager
Allscripts puts out a lot of training videos. They are pretty helpful. We can watch those videos on...
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Manager
There have been a few times when I have had to contact the vendor's ongoing support. I had some...
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Manager
Allscripts always has ongoing training, especially for the management team. The vendor has a lot of...
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Manager
Allscripts tries to keep up with the times and add improvements consistently. The vendor does things...
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Manager
The vendor is pricey, and the vendor nickel-and-dimes. The system is a big investment to start, and...
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Manager
Allscripts' system is a very robust system. It has a lot of features. There are multiple ways to do...
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Manager
The quality of support really depends on the issue. The support people are not horrible; they can...
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Manager
I have been on eight different EHRs, and Professional EHR is the clickiest EHR that I have ever been...
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CEO/President
Our limitation with Allscripts is that things are sometimes a little too complicated. However, they...
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VP/Other Executive
The product doesn't suit our needs anymore. It would be great for very large groups with multiple...
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VP/Other Executive
Interoperability is a nightmare with the product's HL7 interfaces. We have to create a lot of VPN...
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VP/Other Executive
The tool is very user intensive. With a dedicated HIM and HIT team, an organization can do what is...
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VP/Other Executive
The product is a nightmare to look at; it is way too busy. There is a lot of information. The...
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Manager
We feel nickel-and-dimed by Allscripts. I am sure there are reasons for all of that, but it feels...
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Manager
Allscripts’ support staff members have been very helpful and friendly. They are smart, and if they...
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Manager
Overall, Professional EHR is a good solution. Allscripts stays abreast of necessary changes and is...
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Manager
Allscripts is pretty lacking in training. I see almost nothing besides when I request further...
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Manager
There are things in Professional EHR that aren’t intuitive, such as the reporting. For building...
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Director
Our experience with Allscripts has been interesting. The implementation has been a bit of a...
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Director
In terms of support during the COVID-19 crisis, Allscripts has done a good job of helping us this year....
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Director
Allscripts does a good job with their patient portal and other things that wrap around the patients.
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Director
I would like to see Allscripts focus on their support, the value of the product, and the tangible...
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Director
Allscripts has a lot of line items on the monthly bill that we have to go through. I feel that we...
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Director
The conversion is poor quality. Some of that had to do with the data that we get from other systems,...
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Director
One of the biggest issues that we see is with the vendor's reporting programs for MIPS and other...
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Director
We are constantly finding gaps. We now have frequent calls to go through reports and all the issues....
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Physician
The system is such a big gorilla. Our tickets can take a while to get resolved. Allscripts hasn’t...
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Physician
The only thing I can mention as a positive for the system is that it allowed us to interface with...
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Physician
If we were starting over, we probably would use a different system with better reporting abilities....
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Physician
Allscripts is possibly part of our long-term plans. We may be joining a different organization, and...
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Physician
In terms of support for the EHR, I am sure that my office team would give a low score. But I would...
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CEO/President
We feel like we have outgrown Professional EHR, and that is why we are looking for a new EHR. We are...
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CEO/President
We don’t have any issues or complaints with the product’s cost.
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CEO/President
We have some physicians that were on Epic’s system in medical school, and they say that the...
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CEO/President
I would recommend Professional EHR to a small clinic. For a large ambulatory clinic, I would not...
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Manager
It takes a lot of time for my team to get the Allscripts system ready for the end users. We have to...
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Manager
Almost everything we need comes in the Allscripts application. The vendor doesn't nickel-and-dime us...
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Manager
We have some real challenges right now, but Allscripts is going to improve. I have a really good...
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VP/Other Executive
There is nothing that we can customize in the system to easily get data in a dashboard format. We do...
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VP/Other Executive
I would tell someone looking at Allscripts to not buy the system. Someone would be a fool to buy it.
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VP/Other Executive
There is a small handful of people from Allscripts that are pretty good and trustworthy. I have been...
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VP/Other Executive
The technology's ability to support patient-centered care is bad. Professional EHR was coded in the...
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VP/Other Executive
If I were in a position where I could change EMRs, I definitely would. I would move off of...
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VP/Other Executive
Every upgrade is riddled with bugs. Because the architecture is so old, every update is a big deal....
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VP/Other Executive
We really don't use Allscripts for training because our workflows are unique, so we use our own...
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VP/Other Executive
Allscripts has an integration platform called Unity, and standing up a new vendor on it is...
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VP/Other Executive
In terms of executive involvement, when I get really mad, I can get upstream.
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Manager
Everything costs us money if we need to build additional functionality, but the product does very...
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Manager
I think the vendor has kept all of their promises, but I was not here when our organization got the...
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Manager
The product meets the needs of our clinic very well. For an ambulatory clinic setting, the product...
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Manager
If the decision were up to me, there would not be a chance in the world that I would purchase the...
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Manager
The product doesn't work as promoted. Whenever the vendor performs updates on the product, 100% of...
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Manager
The vendor does pretty well with their relationship with us because they assign someone to oversee...
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Manager
The vendor absolutely does not keep their promises. We were having a conversation internally with...
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Manager
The vendor does have phone support, but usually, we can’t reach someone who can help us right away....
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Manager
The vendor does try to be involved. There is a person assigned to our account if we are in trouble,...
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Manager
We don’t receive our money’s worth on the product. We pay for our yearly fees, and we have to pay to...
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Manager
The product mostly works and mostly provides what it is supposed to, but little things become big...
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Manager
I don’t see things with the product changing. We have been with the vendor for many years, and...
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Manager
I would recommend to anyone looking at the product to go look at the patient forums because those...
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Manager
The vendor is fair about their pricing. I don’t think they charge for every little thing, and they...
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Manager
The vendor does pretty well with their implementation services. To get training from the vendor,...
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Manager
Historically, the vendor has said that a lot of things are coming out in their next upgrade. But...
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Manager
The product supporting our integration and interoperability goals is really good. If the product...
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Manager
The vendor tries to deliver new technology, but there is a lack of quality control. Sometimes the...
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Manager
The vendor's phone and web support are the worst. I would put a zero for that if I could. The...
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Manager
One problem the vendor has is that if somebody is working on a case and if that person goes on...
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Manager
Allscripts was willing to do the bare minimum through the COVID-19 crisis to make sure we were still...
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Manager
The system is decent, but Allscripts is not willing to develop it and make it a good system. They...
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Manager
Allscripts doesn’t support their own system. Their support team is not great. When I spoke with our...
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Physician
Allscripts has provided a platform to customize our templates so that they function within...
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Manager
The EHR and the PM system are fantastic at integrating and work great together; they are 100%...
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Manager
Allscripts keeps piecemealing things and nickel-and-diming for everything, instead of actually...
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Manager
The EHR is a core part of our business, and our whole system is delivered around that. So Allscripts...
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Manager
The support people sometimes let things go. They contact us back the first day, and maybe they do...
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Manager
In terms of Allscripts supporting our organization through the COVID-19 crisis, the vendor has been...
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Manager
Our experience with Allscripts has been good. The software is slow, though. We are trying to work...
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Manager
The EHR is part of our long-term plans as long as we can get the speed of the software to be faster....
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Manager
In terms of the product working as promoted, the piece for drug preauthorizations doesn't seem to...
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CIO
The vendor charges for every little thing. We have worked with them to simplify a lot of the line...
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CIO
The EHR has been a little more organic than some of the vendors' other products. All of the products...
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CIO
We have been to the vendor's headquarters for an event, and there has been a lot of hoopla about the...
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CIO
When we raise an issue, the vendor support people address that. But the process isn't always...
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CIO
I would like to see a little more executive commitment to the FQHC market. The vendor has a sales...
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VP/Other Executive
The solution is absolutely not part of our long-term plans. We want all our physicians on the same...
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VP/Other Executive
We don't do a lot with Allscripts. I have more experience with another PM system. I have very...
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VP/Other Executive
We are currently migrating and have migrated several users from third-party tools to various...
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Manager
It is complicated to do everything in the system. I guess the vendor is testing the products, but we...
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Manager
Allscripts is a good workhorse, and they have smart people at their overseas call centers. But I...
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Manager
If the decision were up to me, I would not purchase the system again. I haven’t looked at EHRs in so...
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Director
If Allscripts can improve, we might stay with them. We have had some struggles this year, so there...
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Director
Since we upgraded, we have had nothing but struggles. The system’s slowness took us to our knees....
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Director
For promoting interoperability, Allscripts couldn’t even report our measures. We have done a lot of...
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Director
We would like to know more about how to set up the back end to be more office or doctor specific. We...
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Manager
Sometimes we have trouble with the product upgrades. There are bugs and quirks with the system, and...
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Manager
Allscripts has been great during the COVID-19 crisis. We haven’t needed their help with anything,...
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Manager
Allscripts tries really hard to keep promises. Most of the time, they do. Sometimes they cannot come...
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CMIO
We have a love-hate relationship with Professional EHR. We aren’t super satisfied right now, but we...
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CMIO
The upgrades we get from Allscripts are horrible. We need an upgrade to do things that we need to...
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CMIO
Almost everyone can work the system without too much thought. I have a few support people that are...
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Manager
The solution is part of my long-term plans, but I am hearing rumblings from physicians that they are...
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Manager
We usually do the upgrades on our own. If something quits working, then we have to seek help. The...
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Manager
We don't get any training. That is something that I would like to see, but it costs extra. We can...
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Manager
The system is easy to teach, learn, and get around in. But I have heard that Epic's is easier to...
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Director
Professional EHR is a pretty good product. The only real problem we have is with the support. It...
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Director
Allscripts does nickel-and-dime us. The executives only come around once a year when they are trying...
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