Professional EHR Comments

 

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Current Time Inside Cache Tag Helper: 9/19/2020 10:24:18 PM and Model.EvProductId = 1590

Commentary Summary

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User Commentary

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CEO/President

Functionality and Upgrades

We feel like we have outgrown Professional EHR, and that is why we are looking for a new EHR. We are...

Aug 2020
 Helpful

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CEO/President

ROI / Cost (care and feeding)

We don’t have any issues or complaints with the product’s cost.

Aug 2020
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CEO/President

Technology

We have some physicians that were on Epic’s system in medical school, and they say that the...

Aug 2020
 Helpful

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CEO/President

Other Observations & Comments

I would recommend Professional EHR to a small clinic. For a large ambulatory clinic, I would not...

Aug 2020
 Helpful

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Manager

Functionality and Upgrades

It takes a lot of time for my team to get the Allscripts system ready for the end users. We have to...

Jul 2020
 Helpful

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Manager

Functionality and Upgrades

Almost everything we need comes in the Allscripts application. The vendor doesn't nickel-and-dime us...

Jul 2020
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Manager

Relationship

We have some real challenges right now, but Allscripts is going to improve. I have a really good...

Jul 2020
 Helpful

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VP/Other Executive

Functionality and Upgrades

There is nothing that we can customize in the system to easily get data in a dashboard format. We do...

Jul 2020
 Helpful

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VP/Other Executive

Lessons Learned

I would tell someone looking at Allscripts to not buy the system. Someone would be a fool to buy it.

Jul 2020
 Helpful

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VP/Other Executive

Other Observations & Comments

There is a small handful of people from Allscripts that are pretty good and trustworthy. I have been...

Jul 2020
 Helpful

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VP/Other Executive

Technology

The technology's ability to support patient-centered care is bad. Professional EHR was coded in the...

Jul 2020
 Helpful

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VP/Other Executive

Other Observations & Comments

If I were in a position where I could change EMRs, I definitely would. I would move off of...

Jul 2020
 Helpful

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VP/Other Executive

Functionality and Upgrades

Every upgrade is riddled with bugs. Because the architecture is so old, every update is a big deal....

Jul 2020
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VP/Other Executive

Implementation and Training

We really don't use Allscripts for training because our workflows are unique, so we use our own...

Jul 2020
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VP/Other Executive

Other Observations & Comments

Allscripts has an integration platform called Unity, and standing up a new vendor on it is...

Jul 2020
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VP/Other Executive

Other Observations & Comments

In terms of executive involvement, when I get really mad, I can get upstream.

Jul 2020
 Helpful

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Manager

ROI / Cost (care and feeding)

Everything costs us money if we need to build additional functionality, but the product does very...

Jun 2020
 Helpful

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Manager

Other Observations & Comments

I think the vendor has kept all of their promises, but I was not here when our organization got the...

Jun 2020
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Manager

Functionality and Upgrades

The product meets the needs of our clinic very well. For an ambulatory clinic setting, the product...

Jun 2020
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Manager

Service and Support

If the decision were up to me, there would not be a chance in the world that I would purchase the...

May 2020
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Manager

Functionality and Upgrades

The product doesn't work as promoted. Whenever the vendor performs updates on the product, 100% of...

May 2020
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Manager

Other Observations & Comments

The vendor does pretty well with their relationship with us because they assign someone to oversee...

May 2020
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Manager

Relationship

The vendor absolutely does not keep their promises. We were having a conversation internally with...

May 2020
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Manager

Service and Support

The vendor does have phone support, but usually, we can’t reach someone who can help us right away....

May 2020
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Manager

Other Observations & Comments

The vendor does try to be involved. There is a person assigned to our account if we are in trouble,...

May 2020
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Manager

ROI / Cost (care and feeding)

We don’t receive our money’s worth on the product. We pay for our yearly fees, and we have to pay to...

May 2020
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Manager

Relationship

The product mostly works and mostly provides what it is supposed to, but little things become big...

May 2020
 Helpful

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Manager

Other Observations & Comments

I don’t see things with the product changing. We have been with the vendor for many years, and...

May 2020
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Manager

Functionality and Upgrades

I would recommend to anyone looking at the product to go look at the patient forums because those...

May 2020
 Helpful

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Manager

Sales and Contracting

The vendor is fair about their pricing. I don’t think they charge for every little thing, and they...

May 2020
 Helpful

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Manager

Implementation and Training

The vendor does pretty well with their implementation services. To get training from the vendor,...

May 2020
 Helpful

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Manager

Functionality and Upgrades

Historically, the vendor has said that a lot of things are coming out in their next upgrade. But...

May 2020
 Helpful

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Manager

Interfacing and Integration

The product supporting our integration and interoperability goals is really good. If the product...

May 2020
 Helpful

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Manager

Functionality and Upgrades

The vendor tries to deliver new technology, but there is a lack of quality control. Sometimes the...

May 2020
 Helpful

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Manager

Service and Support

The vendor's phone and web support are the worst. I would put a zero for that if I could. The...

May 2020
 Helpful

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Manager

Service and Support

One problem the vendor has is that if somebody is working on a case and if that person goes on...

May 2020
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Manager

Service and Support

Allscripts was willing to do the bare minimum through the COVID-19 crisis to make sure we were still...

May 2020
 Helpful

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Manager

Technology

The system is decent, but Allscripts is not willing to develop it and make it a good system. They...

May 2020
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Manager

Service and Support

Allscripts doesn’t support their own system. Their support team is not great. When I spoke with our...

May 2020
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Physician

Functionality and Upgrades

Allscripts has provided a platform to customize our templates so that they function within...

May 2020
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Manager

Functionality and Upgrades

The EHR and the PM system are fantastic at integrating and work great together; they are 100%...

May 2020
 Helpful

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Manager

ROI / Cost (care and feeding)

Allscripts keeps piecemealing things and nickel-and-diming for everything, instead of actually...

May 2020
 Helpful

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Manager

Functionality and Upgrades

The EHR is a core part of our business, and our whole system is delivered around that. So Allscripts...

May 2020
 Helpful

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Manager

Service and Support

The support people sometimes let things go. They contact us back the first day, and maybe they do...

May 2020
 Helpful

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Manager

Service and Support

In terms of Allscripts supporting our organization through the COVID-19 crisis, the vendor has been...

May 2020
 Helpful

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Manager

Technology

Our experience with Allscripts has been good. The software is slow, though. We are trying to work...

May 2020
 Helpful

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Manager

Technology

The EHR is part of our long-term plans as long as we can get the speed of the software to be faster....

May 2020
 Helpful

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Manager

Functionality and Upgrades

In terms of the product working as promoted, the piece for drug preauthorizations doesn't seem to...

May 2020
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CIO

ROI / Cost (care and feeding)

The vendor charges for every little thing. We have worked with them to simplify a lot of the line...

May 2020
 Helpful

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CIO

ROI / Cost (care and feeding)

The EHR has been a little more organic than some of the vendors' other products. All of the products...

May 2020
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CIO

Relationship

We have been to the vendor's headquarters for an event, and there has been a lot of hoopla about the...

May 2020
 Helpful

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CIO

Service and Support

When we raise an issue, the vendor support people address that. But the process isn't always...

May 2020
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CIO

Other Observations & Comments

I would like to see a little more executive commitment to the FQHC market. The vendor has a sales...

May 2020
 Helpful

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VP/Other Executive

Other Observations & Comments

The solution is absolutely not part of our long-term plans. We want all our physicians on the same...

Apr 2020
 Helpful

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VP/Other Executive

ROI / Cost (care and feeding)

We don't do a lot with Allscripts. I have more experience with another PM system. I have very...

Apr 2020
 Helpful

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VP/Other Executive

Other Observations & Comments

We are currently migrating and have migrated several users from third-party tools to various...

Apr 2020
 Helpful

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Manager

Functionality and Upgrades

It is complicated to do everything in the system. I guess the vendor is testing the products, but we...

Apr 2020
 Helpful

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Manager

Service and Support

Allscripts is a good workhorse, and they have smart people at their overseas call centers. But I...

Apr 2020
 Helpful

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Manager

Other Observations & Comments

If the decision were up to me, I would not purchase the system again. I haven’t looked at EHRs in so...

Apr 2020
 Helpful

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Director

Future Outlook

If Allscripts can improve, we might stay with them. We have had some struggles this year, so there...

Apr 2020
 Helpful

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Director

Functionality and Upgrades

Since we upgraded, we have had nothing but struggles. The system’s slowness took us to our knees....

Apr 2020
 Helpful

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Director

Interfacing and Integration

For promoting interoperability, Allscripts couldn’t even report our measures. We have done a lot of...

Apr 2020
 Helpful

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Director

Functionality and Upgrades

We would like to know more about how to set up the back end to be more office or doctor specific. We...

Apr 2020
 Helpful

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Manager

Functionality and Upgrades

Sometimes we have trouble with the product upgrades. There are bugs and quirks with the system, and...

Apr 2020
 Helpful

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Manager

Service and Support

Allscripts has been great during the COVID-19 crisis. We haven’t needed their help with anything,...

Apr 2020
 Helpful

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Manager

Service and Support

Allscripts tries really hard to keep promises. Most of the time, they do. Sometimes they cannot come...

Apr 2020
 Helpful

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CMIO

Relationship

We have a love-hate relationship with Professional EHR. We aren’t super satisfied right now, but we...

Apr 2020
 Helpful

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CMIO

Functionality and Upgrades

The upgrades we get from Allscripts are horrible. We need an upgrade to do things that we need to...

Apr 2020
 Helpful

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CMIO

Service and Support

Almost everyone can work the system without too much thought. I have a few support people that are...

Apr 2020
 Helpful

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Manager

Other Observations & Comments

The solution is part of my long-term plans, but I am hearing rumblings from physicians that they are...

Apr 2020
 Helpful

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Manager

Functionality and Upgrades

We usually do the upgrades on our own. If something quits working, then we have to seek help. The...

Apr 2020
 Helpful

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Manager

Implementation and Training

We don't get any training. That is something that I would like to see, but it costs extra. We can...

Apr 2020
 Helpful

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Manager

Functionality and Upgrades

The system is easy to teach, learn, and get around in. But I have heard that Epic's is easier to...

Apr 2020
 Helpful

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Director

Functionality and Upgrades

Professional EHR is a pretty good product. The only real problem we have is with the support. It...

Mar 2020
 Helpful

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Director

ROI / Cost (care and feeding)

Allscripts does nickel-and-dime us. The executives only come around once a year when they are trying...

Mar 2020
 Helpful

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CIO

Other Observations & Comments

Allscripts is somewhere in the middle of nickel-and-diming and avoiding charging for everything....

Jan 2020
 Helpful

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CIO

Implementation and Training

The implementation was pretty flawless. Of course, there are growing pains of with any upgrade. But...

Jan 2020
 Helpful

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CIO

Implementation and Training

Allscripts has tons of webinars that we can attend for training. We can also attend conferences, and...

Jan 2020
 Helpful

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CIO

Service and Support

Integration issues are more on the support side. Allscripts gets there, just not in the same time...

Jan 2020
 Helpful

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CIO

Service and Support

Support with Allscripts goes up and down. They have a great support staff and make corrections very...

Jan 2020
 Helpful

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CIO

Functionality and Upgrades

I would rate my satisfaction with Professional EHR high. It is wonderful.

Jan 2020
 Helpful

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Analyst/Coordinator

Win/Loss - Why they were selected (by current clients)

The main reason we purchased Professional EHR is because it can interface with Allscripts' PM...

Dec 2019
 Helpful

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Analyst/Coordinator

ROI / Cost (care and feeding)

Allscripts really likes to nickel-and-dime their customers.

Dec 2019
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

There are always bugs in the updates for Professional EHR. Allscripts fixes the bugs with more...

Dec 2019
 Helpful

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Analyst/Coordinator

Implementation and Training

Allscripts charges us for any extra training. We can usually download release notes with the...

Dec 2019
 Helpful

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Analyst/Coordinator

Service and Support

We have had some issues with Professional EHR. Parts of the software go down at least once a month,...