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Professional EHR
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Aaron Gleave
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Featured  Report

Small Practice Ambulatory EMR/PM (10 or Fewer Physicians) 2018: Decision Insights Report
Small Practice Ambulatory EMR/PM (10 or Fewer Physicians) 2018:
Decision Insights Report
January 2019
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User Commentary

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Manager

I would not buy this system if we were starting over again. The system served a purpose when we...

Oct 2021
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(0)
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Manager

The functionality of the system wasn’t bad, but the upgrades to the system were very painful. It was...

Oct 2021
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(0)
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Manager

We did not get some of the bells and whistles we needed and wanted in the system, but otherwise, it...

Oct 2021
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(0)
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Director

We have been able to get some things we needed through Allscripts. For instance, we didn't have the...

Oct 2021
||
(0)
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Director

One of the things we have struggled with for years with the Allscripts product is that we are a...

Oct 2021
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(0)
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Director

The ease of use was probably one of the biggest reasons we went with Allscripts' EHR at the time we...

Oct 2021
||
(0)
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CIO

The biggest opportunity that Allscripts has involves the system's identity and access management. I...

Sep 2021
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(0)
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CIO

We have been able to do phenomenal things with the system. When working with the vendor, things have...

Sep 2021
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(0)
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CIO

Our upgrades depend on the software's quality and the hosting system that installs it. Allscripts...

Sep 2021
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(0)
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CIO

We subscribe to the vendor's education for the solution. Allscripts offers quite a bit of virtual...

Sep 2021
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(0)
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CIO

Allscripts has a bunch of products in the pipeline that we really need but that are long overdue....

Sep 2021
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(0)
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CIO

Allscripts has the ability to integrate their system with other systems, but other vendors have...

Sep 2021
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(0)
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CEO/President

One of the reasons we left Allscripts was the technical problems. I had a computer expert come in...

Sep 2021
||
(0)
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CEO/President

Allscripts has sat on their laurels in terms of technology. There have been advances in technology,...

Sep 2021
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(0)
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Director

The system makes sense. The workflow is good and appropriate. It is logical to go from page to page,...

Aug 2021
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(0)
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Director

We are looking for some more connectivity with Professional EHR, like with an immunization registry....

Aug 2021
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(0)
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Director

Allscripts' system does and doesn’t meet our needs. It does in the way that we are able to do...

Jul 2021
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(0)
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Director

From a nickel-and-diming perspective, the costs that are associated with any requests we have are...

Jul 2021
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(0)
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CMIO

Certain things are good, like the way the system highlights Hierarchal Condition Category coding,...

Jun 2021
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(0)
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CMIO

Historically, the vendor has done well with giving us credits. But they have been very poor at...

Jun 2021
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(0)
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CMIO

We haven't upgraded because upgrades are incredibly painful. We would have to shut down for an...

Jun 2021
||
(0)
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CMIO

We have to keep adding other vendors' products. We are looking for a vendor that is more progressive...

Jun 2021
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(0)
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Manager

It would be nice if Allscripts used a doctor or clinician to help set up the system. Some things...

Jun 2021
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(0)
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Manager

We started working with Allscripts more. We have a meeting frequently, and Allscripts has been...

Jun 2021
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(0)
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Manager

For the most part, Allscripts is trying to be proactive. But they are not fixing our problems. They...

Jun 2021
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(0)
 Thank you  Helpful

 or  to see details.

Manager

We have a person that is assigned to us who is not the best for us. We would really like somebody...

Jun 2021
||
(0)
 Thank you  Helpful

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Manager

I hope the system doesn't change as long as I am here. I know the system very well. I know its...

Jun 2021
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(0)
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 or  to see details.

Manager

Allscripts comes up with new products. We have an interface right now with the lab system, and we...

Jun 2021
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(0)
 Thank you  Helpful

 or  to see details.

Manager

Allscripts is wonderful. I would definitely stay with them.

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The vendor nickel-and-dimes a little bit when it comes to the EHR, but I wouldn’t say that they are...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Allscripts has been able to get and implement every interface that we have ever asked for. The EHR...

Jun 2021
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(0)
 Thank you  Helpful

 or  to see details.

Manager

If I log a small case, I hear from somebody at Allscripts within 15 minutes. If there is another...

Jun 2021
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(0)
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 or  to see details.

Manager

There are upgrades and functionality that are needed for clients, and the vendor will have thousands...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We were able to do a lot with the Allscripts system and make changes. Allscripts' system is our...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Professional EHR is literally the worst. In the latest version, Allscripts did a complete overhaul...

Jun 2021
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(0)
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 or  to see details.

VP/Other Executive

The product is good, but the vendor has outsourced so much of their support. The support is almost...

May 2021
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(0)
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VP/Other Executive

I can make reports that would make other Allscripts users drool. I can do what others can’t because...

May 2021
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(0)
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 or  to see details.

VP/Other Executive

We have system upgrades coming in a couple months. We will never be first to upgrade with...

May 2021
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(0)
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VP/Other Executive

The thought of switching systems is absolutely daunting. I would look at what else is on the market,...

May 2021
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(0)
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 or  to see details.

VP/Other Executive

Patients use the system mainly for the telemedicine facet. The system works well, but some patients...

May 2021
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(0)
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Director

We would prefer to look for a system that includes both the EHR and the PM piece. Allscripts had...

Apr 2021
||
(0)
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Director

The system is too complex for the vendor to say exactly what they are going to do with it. The...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The vendor doesn't avoid charging for every little thing. They would charge us for our conversations...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We haven't had any recent training, but we haven't had a need for it. When we did have training, it...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The vendor has come out with some new features that are interesting, but using those is a pain.

Apr 2021
||
(0)
 Thank you  Helpful

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Director

The general goals and visions for organizations are different. We are a midsize organization that...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

I am not pleased with Allscripts. I don't feel that we have a relationship anymore. I don't feel...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

The solution is a dying product because if we get too big, it cannot help us. We can do everything...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

I would not buy the system again. I would try to do something else. I would much prefer to be in a...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Allscripts has been really good about getting the high-end executives involved, so if we shout hard...

Feb 2021
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(0)
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 or  to see details.

VP/Other Executive

When we open a ticket, we get the ticket answered within days. If there is an emergency, we will get...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Allscripts’ software has an open back end, and despite me complaining about Allscripts, their open...

Feb 2021
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(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Allscripts’ solution is better than some of the other EHRs I have seen, but it is not a quality...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

We need a lot of training and retraining to tell people how to use the system. It is not intuitive....

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

The implementation left a lot to be desired. There were times we were told an upgrade would be done...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

My recommendation for Allscripts is to not start with the sales pitch. Allscripts will deliver...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

I would recommend the Allscripts Pro solution to a large clinic with six or seven doctors and a...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

All of Allscripts' customer support doesn’t respond in a timely fashion. If we reach out to billing,...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I really haven't used any other EMR. Professional EHR functions well. It accomplishes what we need...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We have had some issues with Allscripts where some products were rolled out that the vendor said...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I wouldn't complain about Allscripts nickel-and-diming us. Professional EHR is an expensive product....

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Allscripts puts out a lot of training videos. They are pretty helpful. We can watch those videos on...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

There have been a few times when I have had to contact the vendor's ongoing support. I had some...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Allscripts always has ongoing training, especially for the management team. The vendor has a lot of...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Allscripts tries to keep up with the times and add improvements consistently. The vendor does things...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The vendor is pricey, and the vendor nickel-and-dimes. The system is a big investment to start, and...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Allscripts' system is a very robust system. It has a lot of features. There are multiple ways to do...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The quality of support really depends on the issue. The support people are not horrible; they can...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I have been on eight different EHRs, and Professional EHR is the clickiest EHR that I have ever been...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Our limitation with Allscripts is that things are sometimes a little too complicated. However, they...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

The product doesn't suit our needs anymore. It would be great for very large groups with multiple...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Interoperability is a nightmare with the product's HL7 interfaces. We have to create a lot of VPN...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

The tool is very user intensive. With a dedicated HIM and HIT team, an organization can do what is...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

The product is a nightmare to look at; it is way too busy. There is a lot of information. The...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We feel nickel-and-dimed by Allscripts. I am sure there are reasons for all of that, but it feels...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Allscripts’ support staff members have been very helpful and friendly. They are smart, and if they...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Overall, Professional EHR is a good solution. Allscripts stays abreast of necessary changes and is...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Allscripts is pretty lacking in training. I see almost nothing besides when I request further...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

There are things in Professional EHR that aren’t intuitive, such as the reporting. For building...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Our experience with Allscripts has been interesting. The implementation has been a bit of a...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

In terms of support during the COVID-19 crisis, Allscripts has done a good job of helping us this year....

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Allscripts does a good job with their patient portal and other things that wrap around the patients.

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I would like to see Allscripts focus on their support, the value of the product, and the tangible...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Allscripts has a lot of line items on the monthly bill that we have to go through. I feel that we...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The conversion is poor quality. Some of that had to do with the data that we get from other systems,...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

One of the biggest issues that we see is with the vendor's reporting programs for MIPS and other...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We are constantly finding gaps. We now have frequent calls to go through reports and all the issues....

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

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View All Reports
Related Reports
Performance
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Orthopedic EMR 2018
11 December 18    |   Aaron Gleave and Alex McIntosh
Given the growing utilization of orthopedic treatments, it is more important than ever for orthopedic practices to have EMR technology that enables clinician, patient, and financial success. However, KLAS’ Arch Collaborative research—which has collected EMR usability surveys from over 65,000 clinicians—indicates that orthopedists are some of the most dissatisfied EMR users. These users understand that just because an EMR is highly usable in other settings doesn’t mean it is the right fit for orthopedics. Many vendors say they can provide the unique functionality, usability, and workflows orthopedists need, but which actually deliver on these promises? And how do the various general EMRs compare to orthopedic-specific solutions? To find out, KLAS interviewed 120 healthcare professionals—including orthopedists, directors, CMIOs, practice administrators, nurses, and others—at both hospitals and standalone orthopedic practices.
Performance
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Interoperability End of Year Progress 2018
04 December 18    |   Coray Tate and Jonathan Christensen
Since the last KLAS report on interoperability was published in March 2018, the acute care/ambulatory EMR market has taken critical steps forward in sharing data via national networks. The most notable advancements include the establishment of the CommonWell-Carequality link, MEDITECH’s initial connection to CommonWell, and notable Carequality adoption among NextGen Healthcare customers. At this point, all of the most prevalent acute care/ambulatory EMR vendors except Allscripts and MEDHOST are connected to the national framework, putting the ability to exchange patient records within the reach of most acute care or clinic-based provider organizations, regardless of size or financial situation.
Decision Insights
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Ambulatory EHR (11+ Physicians) 2018
31 October 18    |   Aaron Gleave, Doug Tolley and Sam Eaquinto



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