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Professional EHR Comments
Subject Expert
Commentary Summary
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User Commentary
CEO/President
Functionality and Upgrades
We feel like we have outgrown Professional EHR, and that is why we are looking for a new EHR. We are...
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CEO/President
ROI / Cost (care and feeding)
We don’t have any issues or complaints with the product’s cost.
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CEO/President
Technology
We have some physicians that were on Epic’s system in medical school, and they say that the...
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CEO/President
Other Observations & Comments
I would recommend Professional EHR to a small clinic. For a large ambulatory clinic, I would not...
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Manager
Functionality and Upgrades
It takes a lot of time for my team to get the Allscripts system ready for the end users. We have to...
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Manager
Functionality and Upgrades
Almost everything we need comes in the Allscripts application. The vendor doesn't nickel-and-dime us...
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Manager
Relationship
We have some real challenges right now, but Allscripts is going to improve. I have a really good...
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VP/Other Executive
Functionality and Upgrades
There is nothing that we can customize in the system to easily get data in a dashboard format. We do...
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VP/Other Executive
Lessons Learned
I would tell someone looking at Allscripts to not buy the system. Someone would be a fool to buy it.
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VP/Other Executive
Other Observations & Comments
There is a small handful of people from Allscripts that are pretty good and trustworthy. I have been...
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VP/Other Executive
Technology
The technology's ability to support patient-centered care is bad. Professional EHR was coded in the...
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VP/Other Executive
Other Observations & Comments
If I were in a position where I could change EMRs, I definitely would. I would move off of...
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VP/Other Executive
Functionality and Upgrades
Every upgrade is riddled with bugs. Because the architecture is so old, every update is a big deal....
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VP/Other Executive
Implementation and Training
We really don't use Allscripts for training because our workflows are unique, so we use our own...
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VP/Other Executive
Other Observations & Comments
Allscripts has an integration platform called Unity, and standing up a new vendor on it is...
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VP/Other Executive
Other Observations & Comments
In terms of executive involvement, when I get really mad, I can get upstream.
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Manager
ROI / Cost (care and feeding)
Everything costs us money if we need to build additional functionality, but the product does very...
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Manager
Other Observations & Comments
I think the vendor has kept all of their promises, but I was not here when our organization got the...
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Manager
Functionality and Upgrades
The product meets the needs of our clinic very well. For an ambulatory clinic setting, the product...
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Manager
Service and Support
If the decision were up to me, there would not be a chance in the world that I would purchase the...
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Manager
Functionality and Upgrades
The product doesn't work as promoted. Whenever the vendor performs updates on the product, 100% of...
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Manager
Other Observations & Comments
The vendor does pretty well with their relationship with us because they assign someone to oversee...
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Manager
Relationship
The vendor absolutely does not keep their promises. We were having a conversation internally with...
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Manager
Service and Support
The vendor does have phone support, but usually, we can’t reach someone who can help us right away....
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Manager
Other Observations & Comments
The vendor does try to be involved. There is a person assigned to our account if we are in trouble,...
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Manager
ROI / Cost (care and feeding)
We don’t receive our money’s worth on the product. We pay for our yearly fees, and we have to pay to...
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Manager
Relationship
The product mostly works and mostly provides what it is supposed to, but little things become big...
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Manager
Other Observations & Comments
I don’t see things with the product changing. We have been with the vendor for many years, and...
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Manager
Functionality and Upgrades
I would recommend to anyone looking at the product to go look at the patient forums because those...
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Manager
Sales and Contracting
The vendor is fair about their pricing. I don’t think they charge for every little thing, and they...
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Manager
Implementation and Training
The vendor does pretty well with their implementation services. To get training from the vendor,...
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Manager
Functionality and Upgrades
Historically, the vendor has said that a lot of things are coming out in their next upgrade. But...
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Manager
Interfacing and Integration
The product supporting our integration and interoperability goals is really good. If the product...
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Manager
Functionality and Upgrades
The vendor tries to deliver new technology, but there is a lack of quality control. Sometimes the...
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Manager
Service and Support
The vendor's phone and web support are the worst. I would put a zero for that if I could. The...
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Manager
Service and Support
One problem the vendor has is that if somebody is working on a case and if that person goes on...
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Manager
Service and Support
Allscripts was willing to do the bare minimum through the COVID-19 crisis to make sure we were still...
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Manager
Technology
The system is decent, but Allscripts is not willing to develop it and make it a good system. They...
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Manager
Service and Support
Allscripts doesn’t support their own system. Their support team is not great. When I spoke with our...
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Physician
Functionality and Upgrades
Allscripts has provided a platform to customize our templates so that they function within...
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Manager
Functionality and Upgrades
The EHR and the PM system are fantastic at integrating and work great together; they are 100%...
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Manager
ROI / Cost (care and feeding)
Allscripts keeps piecemealing things and nickel-and-diming for everything, instead of actually...
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Manager
Functionality and Upgrades
The EHR is a core part of our business, and our whole system is delivered around that. So Allscripts...
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Manager
Service and Support
The support people sometimes let things go. They contact us back the first day, and maybe they do...
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Manager
Service and Support
In terms of Allscripts supporting our organization through the COVID-19 crisis, the vendor has been...
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Manager
Technology
Our experience with Allscripts has been good. The software is slow, though. We are trying to work...
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Manager
Technology
The EHR is part of our long-term plans as long as we can get the speed of the software to be faster....
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Manager
Functionality and Upgrades
In terms of the product working as promoted, the piece for drug preauthorizations doesn't seem to...
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CIO
ROI / Cost (care and feeding)
The vendor charges for every little thing. We have worked with them to simplify a lot of the line...
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CIO
ROI / Cost (care and feeding)
The EHR has been a little more organic than some of the vendors' other products. All of the products...
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CIO
Relationship
We have been to the vendor's headquarters for an event, and there has been a lot of hoopla about the...
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CIO
Service and Support
When we raise an issue, the vendor support people address that. But the process isn't always...
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CIO
Other Observations & Comments
I would like to see a little more executive commitment to the FQHC market. The vendor has a sales...
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VP/Other Executive
Other Observations & Comments
The solution is absolutely not part of our long-term plans. We want all our physicians on the same...
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VP/Other Executive
ROI / Cost (care and feeding)
We don't do a lot with Allscripts. I have more experience with another PM system. I have very...
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VP/Other Executive
Other Observations & Comments
We are currently migrating and have migrated several users from third-party tools to various...
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Manager
Functionality and Upgrades
It is complicated to do everything in the system. I guess the vendor is testing the products, but we...
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Manager
Service and Support
Allscripts is a good workhorse, and they have smart people at their overseas call centers. But I...
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Manager
Other Observations & Comments
If the decision were up to me, I would not purchase the system again. I haven’t looked at EHRs in so...
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Director
Future Outlook
If Allscripts can improve, we might stay with them. We have had some struggles this year, so there...
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Director
Functionality and Upgrades
Since we upgraded, we have had nothing but struggles. The system’s slowness took us to our knees....
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Director
Interfacing and Integration
For promoting interoperability, Allscripts couldn’t even report our measures. We have done a lot of...
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Director
Functionality and Upgrades
We would like to know more about how to set up the back end to be more office or doctor specific. We...
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Manager
Functionality and Upgrades
Sometimes we have trouble with the product upgrades. There are bugs and quirks with the system, and...
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Manager
Service and Support
Allscripts has been great during the COVID-19 crisis. We haven’t needed their help with anything,...
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Manager
Service and Support
Allscripts tries really hard to keep promises. Most of the time, they do. Sometimes they cannot come...
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CMIO
Relationship
We have a love-hate relationship with Professional EHR. We aren’t super satisfied right now, but we...
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CMIO
Functionality and Upgrades
The upgrades we get from Allscripts are horrible. We need an upgrade to do things that we need to...
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CMIO
Service and Support
Almost everyone can work the system without too much thought. I have a few support people that are...
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Manager
Other Observations & Comments
The solution is part of my long-term plans, but I am hearing rumblings from physicians that they are...
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Manager
Functionality and Upgrades
We usually do the upgrades on our own. If something quits working, then we have to seek help. The...
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Manager
Implementation and Training
We don't get any training. That is something that I would like to see, but it costs extra. We can...
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Manager
Functionality and Upgrades
The system is easy to teach, learn, and get around in. But I have heard that Epic's is easier to...
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Director
Functionality and Upgrades
Professional EHR is a pretty good product. The only real problem we have is with the support. It...
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Director
ROI / Cost (care and feeding)
Allscripts does nickel-and-dime us. The executives only come around once a year when they are trying...
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CIO
Other Observations & Comments
Allscripts is somewhere in the middle of nickel-and-diming and avoiding charging for everything....
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CIO
Implementation and Training
The implementation was pretty flawless. Of course, there are growing pains of with any upgrade. But...
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CIO
Implementation and Training
Allscripts has tons of webinars that we can attend for training. We can also attend conferences, and...
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CIO
Service and Support
Integration issues are more on the support side. Allscripts gets there, just not in the same time...
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CIO
Service and Support
Support with Allscripts goes up and down. They have a great support staff and make corrections very...
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CIO
Functionality and Upgrades
I would rate my satisfaction with Professional EHR high. It is wonderful.
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Analyst/Coordinator
Win/Loss - Why they were selected (by current clients)
The main reason we purchased Professional EHR is because it can interface with Allscripts' PM...
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Analyst/Coordinator
ROI / Cost (care and feeding)
Allscripts really likes to nickel-and-dime their customers.
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Analyst/Coordinator
Functionality and Upgrades
There are always bugs in the updates for Professional EHR. Allscripts fixes the bugs with more...
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Analyst/Coordinator
Implementation and Training
Allscripts charges us for any extra training. We can usually download release notes with the...
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Analyst/Coordinator
Service and Support
We have had some issues with Professional EHR. Parts of the software go down at least once a month,...
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