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Allscripts Suite Comments
Filtered view: All
Coray Tate
VP of Research / Strategy, Clinical
Subject Expert
Commentary Summary
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User Commentary
Director
With TouchWorks EHR, we can find the patient data, so the data is in the chart. But when compared to...
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Director
There are third-party integrations that Allscripts does, and whenever it involves a third party,...
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Director
We have our own staff that does training for TouchWorks EHR, but Allscripts has trained our folks....
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Director
We have meetings regularly with our account folks to hear what we are doing, what our issues are,...
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Director
I have worked with multiple EHR vendors. I would tell others that this solution is tough to...
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Director
It takes a lot to support the solution, but it gets the job done. In terms of tangible outcomes, we...
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Director
The product meets our needs because it allows us to provide a summary of care and a result. However,...
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CIO
I would leave Allscripts if I had a choice. They don't have an end-to-end, complete offering like...
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CIO
Allscripts keeps their timelines. There are always a couple of little errors or glitches here and...
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CIO
Allscripts needs to hire more staff, retain staff, and work to integrate their staff more...
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CIO
Allscripts' system is really stable and reliable.
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CIO
Allscripts says their solutions are integrated, but they are not. If we make an improvement to one...
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Director
Allscripts is very proactive about communicating when a system has gone down. They quickly send out...
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Director
We recently upgraded the system to include a new profile and the ability to include care quality....
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Director
dbMotion Solution has what we need. It is easy to use. I like that the agent looks the same...
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Director
Allscripts doesn't have enough bandwidth for good support services. They are short on staff members,...
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Director
Allscripts always delivers their latest and greatest half baked. When they deploy something new, it...
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Director
Allscripts definitely nickel-and-dimes us. With the deployment of releases, the vendor ends up...
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Director
The vendor's staff isn’t prepared for the implementations. Training doesn’t exist in the Allscripts...
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Director
The architecture of the system integration is open. There is a developer program that we have taken...
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Director
Allscripts offers support, but we don’t really get support. It is not helpful for me to log a case...
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VP/Other Executive
We like that we can give our clinicians evidence by using another system in Sunrise Acute Care....
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Nurse
FollowMyHealth is a terrible portal. Patients and staff have a hard time getting into the system. If...
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Nurse
The FollowMyHealth portal was supposed to get upgraded to be more user friendly, but that wasn't the...
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Nurse
The Allscripts products don't drive tangible outcomes because we don't have any solutions for our...
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VP/Other Executive
TouchWorks EHR would be easier to use if it required fewer clicks. A lot of clicks are needed to...
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VP/Other Executive
We have struggled and complained all the way up to Allscripts' executive level, but things still...
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VP/Other Executive
Our relationship with Allscripts has been a little bumpy, but it is hard to say whether we would do...
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VP/Other Executive
Allscripts' development cycles and implementation have been lacking. It seems like we will go...
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VP/Other Executive
The vendor is siloed. They don't communicate as well as we would hope. The quality control of their...
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CMIO
We have been on Allscripts' system for several years, and we can’t just keep building on it. The...
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CMIO
We like the system's web messaging. The messages aren’t so bad, and they are under a single tab, but...
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Manager
For new upgrades, all they do is give us notes of what has been updated, and we have to just learn...
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Manager
For interfaces, it is hard when we have to get all of the teams involved, but they work very well to...
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Manager
We can log a ticket with Allscripts, and we get a response. Somebody calls us, and they work through...
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Director
Allscripts has some good people working for them, but our experience with their business overall has...
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Director
The Allscripts story is reminiscent of another vendor who would show their customers one of their...
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Director
If we are going to do any upgrades for the next year, we have to plan because we have to get our...
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Director
The last upgrade we did with Allscripts was a horror show. The project manager was terrible. They...
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Director
I like my support people at Allscripts. I have found the right people to talk to. We have a lot of...
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Manager
We may leave TouchWorks EHR for another EMR. That would be my choice. Another EMR would have better...
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Manager
Allscripts has dropped a lot of balls and hasn't provided good service for us. Things have just...
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Manager
We have never had too many downtimes with the system's functionality. The providers seem to find the...
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Manager
Allscripts really doesn't do much with interoperability. TouchWorks EHR hasn't been my favorite...
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Manager
The product functionality comes out of the box. There isn't much we can do with anything else. We...
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Director
I don’t like Allscripts’ executive involvement. They get involved, but they don’t solve anything.
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Manager
We touch base with some of Allscripts' lower-level support folks, but when we need something, it...
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VP/Other Executive
There have been a few situations where we have thought that something would be included, and then...
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VP/Other Executive
I never actually see any ongoing training. Allscripts has a train-the-trainer strategy where they...
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VP/Other Executive
EMR companies like to talk about integration and interoperability but only insofar as they advance...
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VP/Other Executive
Allscripts' executives are pretty involved, at least while they are in the phase of getting us the...
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VP/Other Executive
The system has a very good prescribing module. That is very helpful.
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VP/Other Executive
Very frequently, patients stop taking their medicine for one reason or another. When we discontinue...
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VP/Other Executive
The current system for trying to identify the care team is a pain. The functionality exists, but we...
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VP/Other Executive
We have a lot of patients who voice their feedback about not being able to make the portal work....
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VP/Other Executive
The most common things people want are their results. Allscripts has repeatedly told us the process...
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VP/Other Executive
My main pet peeve is the inability to communicate directly with patients. Having that ability is...
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VP/Other Executive
Allscripts is trying to drive tangible outcomes, but it is hard to say whether they are. The...
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Manager
With Allscripts PM, we are able to streamline and capture all of the billing from our EHR and export...
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Manager
When a vendor is selling or implementing a system, potential customers usually don't know how the...
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Manager
Allscripts doesn't upgrade this system as fast as they upgrade their other systems.
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Manager
Allscripts PM isn't able to integrate with things like payment plans and online billing. We have to...
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Manager
The product is very configurable. We have learned what we can configure, and we have implemented a...
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Manager
Allscripts is an easy vendor to deal with. When we have issues, we reach out to them, and we get the...
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Manager
The system could develop in terms of knowledge-based education and administration. Our previous...
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Manager
I hate FollowMyHealth. It is just a really bad system. I would give the vendor a negative one star....
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Manager
In the past, we wanted to upgrade to the new version of FollowMyHealth that the vendor had because...
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Manager
We have had issues with the system displaying information to patients in the incorrect area. The...
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Manager
Allscripts can’t even fix old issues that we have had with FollowMyHealth. We have pushed things up...
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VP/Other Executive
I am not a fan of Allscripts' support. We did an implementation with Allscripts. The weeks that our...
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VP/Other Executive
I have some workarounds for the system. Allscripts tends to have trouble with integration and...
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Director
The system is average. It is not intuitive, and it is quirky. The documents in the system aren't as...
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Director
I see the vendor wanting to change the product. There have been some changes recently to chart...
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Manager
I like the TouchWorks EHR product, but I wish that we could upgrade to a more streamlined version....
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Manager
We have an internal person who does the training. Usually, we don't get any training from...
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Manager
Allscripts will notice things, such as the latest situation with COVID-19. They make sure to push...
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CIO
dbMotion Solution helps us to consume and actually use the available data operationally in our...
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CIO
Allscripts is good on support and is not that expensive.
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CMIO
The system has never worked. An HIE would be very valuable in terms of getting information about...
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CMIO
We looked at dbMotion Solution as a way of interfacing a couple of different systems we use...
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Director
The system just doesn't seem like it's from the 21st century. We have been on TouchWorks EHR for so...
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CMIO
Allscripts is genuinely and sincerely trying to execute on the things that they are promising or at...
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CMIO
We would like to see the performance improve with Sunrise Acute Care. It would be nice to have more...
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CMIO
The vendor has made a lot of improvements to Sunrise Acute Care during the time that I have used it....
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CMIO
We can tell that Allscripts has put a lot of work into improving their customer service. They have...
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CMIO
I have been pushing the vendor to be more of a partner to us. Part of the problem is that our...
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Manager
Our last system was easier to navigate than Allscripts PM. There wasn't so much back-and-forth with...
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Director
Our product is multiple years old because we cannot afford to upgrade. The upgrades are so...
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Manager
We are 50/50 split on whether the product is part of our long-term plans at this point. The...
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Manager
The vendor doesn’t really keep their promises. We have tried to optimize a few times, and the...
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Manager
The product is satisfactory and does what the vendor said it would do, but there are opportunities...
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Manager
We can’t get any facts from the vendor's support. There is a lack of desire on the vendor's part to...
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Manager
I wouldn’t recommend the product in its current state. We are on an antiquated version, but I would...
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Analyst/Coordinator
I would probably not buy dbMotion Solution again because I know the back end and the architecture....
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Analyst/Coordinator
Allscripts certainly tries to keep their promises about the contract and customer satisfaction....
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Analyst/Coordinator
Allscripts' support is okay. It has gotten a little better over the years. I would like to see...
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Analyst/Coordinator
dbMotion Solution is really not driving outcomes for us. It is a data-aggregation displayer. It is...
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Director
The system is not user friendly. We have continual issues. The vendor could decrease the complexity...
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Director
The vendor has good support, but they haven’t been able to help us in some areas.
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Director
We have other products that would augment our Allscripts products because the products Allscripts...
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Manager
Allscripts is trying to move off of unsupported platforms like Internet Explorer. They lack quality,...
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Manager
Allscripts' tickets seem to sit for a while and don’t get updated that often. We put in a ticket,...
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Manager
It is like Allscripts jumps on the high technology piece, but they don’t jump on it enough. For...
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Manager
Care Management is a very simplistic, clean product that has all the bells and whistles that a care...
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Manager
Allscripts does have an idea board where we can put an idea out there and vote on it. They...
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Manager
I wish we could figure out a way to calculate whether we got our money’s worth with Care Management....
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Manager
Allscripts does charge us outside of the contract, but we are always thinking outside of the...
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Manager
The training for Care Management is very in depth. The vendor gives a lot of information, and they...
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Manager
Care Director just does not have enough high technology that we need. There is technology out today...
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Manager
Care Director could have better capabilities for interoperability and communication technology. The...
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Manager
Allscripts tries their best with support, but they keep laying off staff members that are familiar...
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Manager
We are going down the road of enhancing Care Director. We did a pilot program with the product, and...
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Director
Care Director does not communicate with our EMR, which is from a different vendor. The systems are...
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Director
I would tell a peer that Care Management is able to meet documentation requirements and all of our...
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Director
There is duplicate documentation between our electronic medical record and our discharge planning...
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Director
We haven't done any major upgrades, but we are going to do one in the future. We are hopeful that it...
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Director
When we call the vendor about issues, they check on things. Sometimes there are delays with getting...
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Director
Multiple executives from Allscripts have come to meet with me. Allscripts has been a lot more...
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Director
I would tell peers that Care Director is able to decrease the amount of time that employees spend...
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Manager
We get a lot of services from Allscripts without additional charges. There are certain things that...
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Manager
Sunrise Ambulatory Care needs better ease of use and integration. We have used a lot of other...
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Manager
TouchWorks EHR is a reliable system that is fully embedded in our ambulatory practices. It feeds our...
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Manager
TouchWorks EHR is a very overpriced system. The price is the main thing that I don’t like about the...
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Manager
We have really recently been a little dissatisfied with the EHR, and if that were to prompt a...
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Manager
I want more regular training sessions from Allscripts. What we tend to get is a pile of documents.
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Manager
The solution does the basics that it is supposed to do. It has served its purpose. The system is not...
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Manager
I don’t really have an opinion on Allscripts' executive involvement. The executives don’t seem to...
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Manager
dbMotion Solution is a good system, but I wish it weren't so expensive. I feel like Allscripts...
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Manager
dbMotion Solution has a thin client agency that tells users when there is something waiting for them...
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Manager
Allscripts hasn’t kept promises around some functionality we need to be working on. That is...
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Manager
Allscripts nickel-and-dimes us. Anything that we need, even if it is something very simple, ends up...
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Manager
We haven’t had training in a while, but looking back, we have had some good training, and we have...
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Manager
In generalities, the product works as promoted. With specific things, it does not. The general...
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Manager
Allscripts is pretty far behind with integration. They give us the basics to meet the guidelines...
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Manager
One problem that we have is with adding additional services to TouchWorks EHR. That is an obstacle...
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Manager
Allscripts could answer or follow up on tickets more quickly. They could function more consistently....
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Manager
Allscripts doesn't do a great job of delivering new technology. When we try to present things that...
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Manager
We encourage patients to access the portal. They keep track of their blood pressure, but we can't...
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VP/Other Executive
A few months ago, Care Director had pretty poor reliability performance. It would just go down or...
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VP/Other Executive
From a usability perspective, we are using Care Director in our special way. I don’t know that we...
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VP/Other Executive
I don’t know where Care Director is going after the divestiture, so I would not recommend it. I...
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VP/Other Executive
We have been really dissatisfied with the product, but our dissatisfaction is caused by a specific...
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VP/Other Executive
We recently converted to a new version of TouchWorks EHR, so it is a web-based platform now. Right...
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VP/Other Executive
Right now, I don't even want to find out whether TouchWorks EHR has all the functions and...
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VP/Other Executive
I am probably not even close to being Allscripts' biggest customer. I am only using one of their...
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VP/Other Executive
Allscripts does pretty good in terms of interoperability. They have had their APIs for a long time....
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Manager
We do have trouble getting things fixed in Sunrise Acute Care. When there is an issue that occurs,...
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Manager
The version of Sunrise Acute Care that we are on is not the best. We were previously on a different...
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Manager
There was never training on Sunrise Acute Care. At the beginning, there was a bit of training, but...
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Manager
I am not a big fan of Sunrise Acute Care. I know it pretty well and can use it easily, but I prefer...
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CIO
Our salesperson is excellent. When it comes to development, the flexibility and interoperability in...
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CIO
The one thing that I wish Allscripts would improve is their implementation services and staff....
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CMIO
There has been high turnover on the Allscripts sales team, and we didn't get things that we believed...
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CMIO
It is hard to discover where the problem is with Allscripts' training. We are using their packaged,...
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CMIO
We have a huge data gap with Allscripts and cannot get any data out of the EHR. I can’t tell whether...
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CMIO
When the project managers from Allscripts come out, they seem to do great things. But if we have...
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VP/Other Executive
Usually, either the vendors charge an excessive maintenance fee but the upgrades are included, or...
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VP/Other Executive
TouchWorks EHR works really well for us. We have customized the system beautifully. To throw the...
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VP/Other Executive
Allscripts is really good at delivering new technology. MIPS is an excellent example of that....
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VP/Other Executive
Allscripts' support is very difficult. We open a case, and then nobody looks at it. Allscripts...
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Analyst/Coordinator
The system is like a lost stepchild. No one wants to work with it, and no one wants to improve it or...
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Analyst/Coordinator
The vendor perceives our relationship to be tenuous. We are pretty vocal about our dissatisfaction...
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CMIO
Allscripts keeps their promises. They tell us what the product can do, and they deliver that. Their...
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CMIO
The most important attributes to prioritize are ease of use and product functionality. The ease of...
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CMIO
We are working with Allscripts' telehealth offering, and we have a lot of problems there. The user...
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CMIO
Functionality that is missing includes functionality that drives the ease of use. Allscripts has...
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Manager
It appears that the system we are moving to has a lot better online training videos that are...
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Manager
We just had a very uneventful, boring upgrade, and that is quite delightful. The feedback I get from...
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Manager
The quality of support varies depending on the person; for some things, the support is really...
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CMIO
We have looked at switching systems, and it is a big financial mistake to do that. The vendors in...
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CMIO
When we bought Allscripts’ solution, it was the best EHR system in America. The problem is that when...
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CMIO
In retrospect, other vendors wouldn’t talk to us or wanted us to buy the entire system, so...
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CMIO
If I really wanted to, I could call Paul Black and tell him that he did something that really made...
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CMIO
We negotiated the contract, and once in a while, Allscripts tries to add a few things. A couple of...
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CMIO
The training for our staff is pretty good; I never see any issues with that. Sunrise Acute Care is...
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CMIO
There are some mapping issues and a few other things. Probably my biggest bugaboo is I can’t stand...
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CMIO
Integration is probably Allscripts' biggest weakness. Their integration with SMART on FHIR has been...
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CMIO
Of all the EHRs that anyone is on around here and people complain about, the Allscripts solution is...
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CMIO
Allscripts should have put access to the database for opiates in the system. When we prescribe...
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CMIO
I really like our new representatives. I liked the ones we had a couple of years ago, but then we...
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Director
Allscripts has proven again and again that they are invested in making FollowMyHealth a great...
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Analyst/Coordinator
The product is a good, solid product. The vendor seems to be right up to speed with the product....
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Analyst/Coordinator
The only thing the vendor could improve is their support in terms of replying within an adequate...
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Director
I like how Sunrise Acute Care integrates with all the different departments well. It is robust. We...
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Director
I wouldn't mind having longitudinal views of patients across the system in terms of where they have...
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CIO
One thing Allscripts could always focus on is interoperability. That is where healthcare needs to...
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Director
Sunrise Ambulatory Care is very configurable. It is an amazing product that gives us the ability to...
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Director
We have built out Sunrise Ambulatory Care for our needs. It is one integrated solution. Our patients...
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Director
In general, a patient portal is an important aspect of the patient experience, not just for the...
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Manager
Allscripts PM is very easy to work with once people get a little bit of training and understanding....
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Manager
Allscripts wants to work on implementing something to make the clinical system and the PM system...
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VP/Other Executive
I like the PM product a lot more than I like the EHR. That is why we are looking to move on to a...
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VP/Other Executive
The one problem with the product is that customizing reports is very difficult. If we use the...
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Manager
Allscripts always has a lot of churn, and every time we have to make a change, there is a lot of...
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Manager
Allscripts' relationship can always be worked on. The quality of service can be addressed. The...
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Manager
We do have a relationship with Allscripts. We are getting data sometimes, and we have to pull the...
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Manager
For the training, we had to go online and learn ourselves. There are not many experts training...
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Manager
Allscripts is not willing to program their giant system to meet the needs of small organizations...
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Manager
We have a good support person at Allscripts who works with some of the support, but that person’s...
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Manager
The tool has worked well for the clinic over the years; however, the ideal solution would be...
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Manager
Allscripts' upgrade team, the management at the top, and their design team seem to think that it is...
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Manager
In the past 12–18 months, we have seen more of a tendency with Allscripts to charge more for little...
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Manager
The challenge with TouchWorks EHR is that if we get a highly-qualified technical person to assist us...
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Manager
FollowMyHealth has been pretty seamless since we started with it. To be fair, we don't use all of...
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Manager
The way that Allscripts presents data to users is kind of clunky. If users want to see their medical...
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Manager
We rarely hear from Allscripts or get upgrade notices. Upgrades just happen.
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Manager
As an end user, I am not super happy with Sunrise Acute Care, but I have learned to deal with it. I...
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Manager
When it comes to how easy it is to train somebody to use the system, it is much more difficult to...
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Manager
We have unplanned downtime at least once a week that relates to upcoming or previously posted...
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Manager
Part of the problem we have in our institution is that our EHR doesn’t play nice with others. It is...
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Manager
We have spent a lot of time and energy into setting up and maintaining the solution. I can't see...
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Manager
If we update something in Allscripts PM, the information updates in the EHR. However, if we update...
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CIO
Our most recent upgrade was much better than any of our prior upgrades. We had more support, and an...
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CIO
The biggest thing with our most recent upgrade was implementing the Active Directory Federation...
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CIO
The product has been good, and we would purchase it again. But our environment has changed, so our...
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CIO
Allscripts is getting better at keeping their promises. There was a time when we had some challenges...
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CIO
Allscripts is getting better at not charging for every little thing. All IT vendors kind of...
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CIO
We had on-site help with the training for the most recent upgrade. People went over the new...
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CIO
The big thing that we have integrated is our specialty system. The integration works fine with the...
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CIO
Our providers have been very pleased with the new version. There is a new layout, but our users have...
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CIO
One of the patches that we have had since the go-live broke the document-signing feature. When...
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CIO
I don't see our satisfaction getting worse over the next 12 months. If Allscripts could interface...
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Director
If the product is working as it is supposed to, then the top three things I want the vendor to focus...
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Director
The ease of use of the system is alright. There could definitely be some improvements in product...
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Director
I would really like to see the vendor work on their integration with other vendors. Other vendors...
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Director
The vendor avoids nickel-and-diming, but part of that is because we have to do so much ourselves....
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Director
For a clinic of our size, I would recommend the product. The system can be a good fit and not a...
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Director
There is not enough integration for sharing information between facilities and providers. I feel as...
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Director
We looked at another vendor's system. We looked at the pricing and considered moving to that...
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