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Allscripts Suite Comments
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KLAS VP of Research / Strategy, Clinical - Coray Tate
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Coray Tate

VP of Research / Strategy, Clinical

coray.tate@klasresearch.com

801-404-5265

 
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User Commentary

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Director

Other Observations & Comments

If the product is working as it is supposed to, then the top three things I want the vendor to focus...

Jan 2021
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Director

Functionality and Upgrades

The ease of use of the system is alright. There could definitely be some improvements in product...

Jan 2021
(0)
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Director

Interfacing and Integration

I would really like to see the vendor work on their integration with other vendors. Other vendors...

Jan 2021
(0)
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Director

ROI / Cost (care and feeding)

The vendor avoids nickel-and-diming, but part of that is because we have to do so much ourselves....

Jan 2021
(0)
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Director

Other Observations & Comments

For a clinic of our size, I would recommend the product. The system can be a good fit and not a...

Jan 2021
(0)
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Director

Interfacing and Integration

There is not enough integration for sharing information between facilities and providers. I feel as...

Jan 2021
(0)
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Director

ROI / Cost (care and feeding)

We looked at another vendor's system. We looked at the pricing and considered moving to that...

Jan 2021
(0)
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Director

Functionality and Upgrades

FollowMyHealth is alright. The vendor doesn't really promise much. We have been on the system for a...

Jan 2021
(0)
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 or  to see details.

Director

Functionality and Upgrades

The vendor hasn't really provided new technology over the last few years. The system could really...

Jan 2021
(0)
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Director

Other Observations & Comments

The vendor's service is not highly proactive. I don't know that I am really looking for Allscripts...

Jan 2021
(0)
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Director

Lessons Learned

We use the system because it is really cheap, especially because we already have other Allscripts...

Jan 2021
(0)
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Director

Functionality and Upgrades

We mainly use the system because there are not a lot of other standalone PM systems. The system does...

Jan 2021
(0)
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Manager

Implementation and Training

There is room for improvement with Allscripts. The implementation didn't go very well. The system...

Jan 2021
(0)
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Manager

Functionality and Upgrades

FollowMyHealth is a good system. It talks to our EHR, and that makes it so that we can communicate...

Jan 2021
(0)
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Analyst/Coordinator

ROI / Cost (care and feeding)

Allscripts' solution integrates easily with other applications through standard protocols. That...

Jan 2021
(0)
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Analyst/Coordinator

Functionality and Upgrades

Allscripts' solution is very easy to use and navigate. Users can always find what they are looking...

Jan 2021
(0)
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Analyst/Coordinator

Functionality and Upgrades

We don’t use the reporting from Care Management because the canned reports are difficult to use and...

Jan 2021
(0)
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Director

Service and Support

I am not positive that we would buy Sunrise Acute Care again. I am not too happy with Allscripts'...

Jan 2021
(0)
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Director

Functionality and Upgrades

I would like to see better training because Allscripts should explain their product and features...

Jan 2021
(0)
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Director

Functionality and Upgrades

Allscripts comes up with new technology because their product is an EMR, so they have to keep up...

Jan 2021
(0)
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Director

Service and Support

Sometimes Allscripts assigns things to the wrong person, or they don’t get back to us in a timely...

Jan 2021
(0)
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Manager

Functionality and Upgrades

Allscripts should continue to make their system more user friendly. The system isn't horrible, but...

Jan 2021
(0)
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Director

Service and Support

I don’t feel like I have ever had a reason to need one of the vendor’s executives. I am getting...

Jan 2021
(0)
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Director

Implementation and Training

Getting training is kind of a long process because we have to go through Allscripts. We could be to...

Jan 2021
(0)
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Director

Functionality and Upgrades

dbMotion Solution helps us internally to share data within our own walls quite a bit better than...

Jan 2021
(0)
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Director

Functionality and Upgrades

On dbMotion Solution, I kind of get the most current things flashed in my face. That is good in a...

Jan 2021
(0)
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Manager

Service and Support

Allscripts does a really nice job of keeping their promises. They listen to us. We take part in the...

Jan 2021
(0)
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Manager

Interfacing and Integration

Integrating Allscripts PM has been so easy. Any time we need Allscripts to create HL7 interfaces or...

Jan 2021
(0)
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Manager

Other Observations & Comments

There are things I would like to change about Allscripts PM. For example, if somebody calls in with...

Jan 2021
(0)
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Manager

Functionality and Upgrades

Allscripts PM is really easy to use. It is user friendly because it is so clean and simple. We...

Jan 2021
(0)
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CIO

Functionality and Upgrades

I really don't view our Allscripts platform as one of multiple parts. It really feels like one...

Jan 2021
(0)
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CIO

ROI / Cost (care and feeding)

Whether Allscripts nickel-and-dimes us depends on the day of the week. Sometimes Allscripts does,...

Jan 2021
(0)
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CIO

Other Observations & Comments

We have a fair amount of dissatisfaction. Our users think that there are too many clicks in Sunrise...

Jan 2021
(0)
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CIO

Service and Support

The support from Allscripts is a mixed bag. Sometimes we get people who are really good, and...

Jan 2021
(0)
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Analyst/Coordinator

Service and Support

The disappointment with Allscripts in general is that they are starting to outsource a lot of items....

Jan 2021
(0)
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Analyst/Coordinator

Service and Support

We have good resources to reach out to with Allscripts. If we don't have one person working for us,...

Jan 2021
(0)
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Analyst/Coordinator

Implementation and Training

Allscripts has a lot of offerings that they have beefed up; we can go out and watch tutorials or sit...

Jan 2021
(0)
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Analyst/Coordinator

Other Observations & Comments

Allscripts is still behind the times. If we have an enhancement request or something like that, they...

Jan 2021
(0)
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VP/Other Executive

Service and Support

The regulatory team at Allscripts is very strong. They are on top of all the regulations, including...

Jan 2021
(0)
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VP/Other Executive

Functionality and Upgrades

We have had Sunrise Acute Care forever. I keep it around because of the openness of the system. It...

Jan 2021
(0)
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VP/Other Executive

Technology

Sunrise Acute Care is getting stale. The underlying subsystem is from a Canadian acquisition, and...

Jan 2021
(0)
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VP/Other Executive

Functionality and Upgrades

TouchWorks EHR is highly customizable. I wish every vendor would let us customize and personalize...

Jan 2021
(0)
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VP/Other Executive

Technology

Allscripts is eroding away and has been forever. It is sad but inevitable. They just aren’t keeping...

Jan 2021
(0)
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CNIO

Service and Support

We use Allscripts as our primary support. We outsource the care and feeding of the EHR to them....

Jan 2021
(0)
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CNIO

Functionality and Upgrades

I wouldn't say that Allscripts' system is perfect. No EHR is perfect. But Allscripts' system...

Jan 2021
(0)
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CNIO

Functionality and Upgrades

Users have the ability to create their own views. They don't change the programming per se; they...

Jan 2021
(0)
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CIO

Implementation and Training

Allscripts' interface team is really good, but we have to go back and rework some of the interfaces...

Jan 2021
(0)
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CIO

Implementation and Training

Things have been bumpy with Sunrise Ambulatory Care. It is a powerful system. There are a lot of...

Jan 2021
(0)
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CIO

Functionality and Upgrades

Things aren’t as intuitive as they were in our previous system. There are issues with clickiness and...

Jan 2021
(0)
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CIO

Functionality and Upgrades

The system wasn’t really out of the box. We are going back through on the ambulatory side, and we...

Jan 2021
(0)
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CIO

ROI / Cost (care and feeding)

We are finally coming to an agreement on what the end of our project should look like for the...

Jan 2021
(0)
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CIO

Implementation and Training

Allscripts keeps their promises on certain components but not on others. The platform has a lot of...

Jan 2021
(0)
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CIO

Implementation and Training

I would give the training on the clinical IT side a higher score, but I would give the go-live...

Jan 2021
(0)
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CIO

Service and Support

We have a lot of exposure to the executives. On the clinical side for emergency things, I would rate...

Jan 2021
(0)
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COO

Functionality and Upgrades

One of the things that were probably ill advised from the get-go is Allscripts didn’t make discrete...

Dec 2020
(0)
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COO

Functionality and Upgrades

I wouldn’t buy all the pieces of the Sunrise solution again. If I had my way, there are components I...

Dec 2020
(0)
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COO

Service and Support

Allscripts is working with us, but I am not sure that they are entirely listening to us because one...

Dec 2020
(0)
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COO

Functionality and Upgrades

I didn’t like how Allscripts did their patient portal. We have their legacy patient portal. They...

Dec 2020
(0)
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COO

Functionality and Upgrades

On the clinical side, there were pieces of the system that didn't work well. There were certain...

Dec 2020
(0)
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COO

Interfacing and Integration

The pharmacy part of the system is difficult. Our pharmacy isn't interfaced. I don't know that...

Dec 2020
(0)
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Manager

Functionality and Upgrades

FollowMyHealth is not well built. The portal is not great and isn't reliable. Sometimes, patients go...

Dec 2020
(0)
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Manager

Service and Support

When anything happens in FollowMyHealth, we have to call customer service, and we are sometimes...

Dec 2020
(0)
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Manager

Functionality and Upgrades

A major problem for FollowMyHealth was inaccuracies. Up until recently, we had problems with the...

Dec 2020
(0)
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Manager

Interfacing and Integration

FollowMyHealth integrates to an extent, meaning that patients can see some of their information....

Dec 2020
(0)
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CIO

Functionality and Upgrades

The vendor doesn't have machine learning and true AI. They have medical logic modules, and we can...

Dec 2020
(0)
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CIO

Technology

In terms of new technology, the vendor is moving from their agreement with Atos over to Microsoft...

Dec 2020
(0)
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CIO

Relationship

Our relationship with Allscripts has improved and feels like a partnership. The vendor has changed a...

Dec 2020
(0)
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CIO

Implementation and Training

The vendor is willing to customize training for us, look at the curriculum, and say where we need to...

Dec 2020
(0)
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CIO

Other Observations & Comments

The problem with Sunrise Acute Care is that it is highly customizable. Allscripts isn't prescriptive...

Dec 2020
(0)
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Director

Functionality and Upgrades

Allscripts stays up to date with infrastructure back ends. They are continuously keeping up with the...

Dec 2020
(0)
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Director

Service and Support

The vendor has done a fair job of having proactive service. Probably our biggest challenge with...

Dec 2020
(0)
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Director

Functionality and Upgrades

Getting our money's worth out of the software is a two-way street. We are purchasing software and...

Dec 2020
(0)
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Director

Functionality and Upgrades

We have definitely seen improvements. Allscripts is working to improve certain areas. Some of our...

Dec 2020
(0)
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Director

Technology

Sunrise Acute Care is a very good product on the market. Some physicians that use a top EHR at...

Dec 2020
(0)
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 or  to see details.

Director

Functionality and Upgrades

We have been live on the Allscripts product for many years. It has been going well. We took on a...

Dec 2020
(0)
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Director

Other Observations & Comments

Allscripts has kept all of their promises within reason. I would say that there have been more...

Dec 2020
(0)
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 or  to see details.

Director

Functionality and Upgrades

Allscripts really hasn't needed to give us any help during the COVID-19 crisis. We have adjusted our...

Dec 2020
(0)
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 or  to see details.

Director

Interfacing and Integration

The product is supporting our integration goals because of its flexibility. We don't have an...

Dec 2020
(0)
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Physician

Service and Support

To my complete surprise, Allscripts has been on top of everything with COVID-19. We didn't use some...

Dec 2020
(0)
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Physician

Functionality and Upgrades

We just did the latest upgrade, and from what I understand, Allscripts is probably one of the first...

Dec 2020
(0)
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Physician

ROI / Cost (care and feeding)

The vendor nickel-and-dimes us a little bit, but a lot of the time, that is due to a lack of...

Dec 2020
(0)
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Physician

Relationship

The latest upgrade was tough because it was huge, but the vendor's responsiveness has been...

Dec 2020
(0)
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Physician

Implementation and Training

The vendor trains our EMR people very well. I have not been displeased with the training at all. It...

Dec 2020
(0)
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Physician

Relationship

Allscript's level of executive involvement is very high. That is what has been phenomenal throughout...

Dec 2020
(0)
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Physician

Functionality and Upgrades

With what I see coming with the next upgrade, I hope our level of satisfaction will be higher in a...

Dec 2020
(0)
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Director

Functionality and Upgrades

The Healthcare Extensibility Platform automation is innovative. Providing the scripts to create...

Dec 2020
(0)
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Director

ROI / Cost (care and feeding)

We are implementing FollowMyHealth's mobile check-in software, and it will also have an online...

Dec 2020
(0)
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CIO

Service and Support

Allscripts is going through a number of changes as an organization, and it is impacting the support...

Dec 2020
(0)
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Physician

Future Outlook

Everybody has been complaining about TouchWorks EHR for a while, but it hasn't been like we were...

Dec 2020
(0)
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Physician

Technology

TouchWorks EHR is basically the same product today that we had over 10 years ago. I haven't seen...

Dec 2020
(0)
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Physician

ROI / Cost (care and feeding)

We get charged for every little thing. If Allscripts doesn't charge us, our IT company will charge...

Dec 2020
(0)
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Physician

Implementation and Training

Our implementation happened so long ago. I know that one of my partners went to one of Allscripts'...

Dec 2020
(0)
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Director

Functionality and Upgrades

dbMotion Solution works fine if users are looking to aggregate Allscripts' products exclusively.

Dec 2020
(0)
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Director

Relationship

We have generally found that Allscripts doesn't make promises, so I don't think I would purchase...

Dec 2020
(0)
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Physician

Functionality and Upgrades

The PM system is fine. We don't really have any problems with it. We can do electronic billing and...

Dec 2020
(0)
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Physician

Interfacing and Integration

In terms of how Allscripts supports our integration goals, we sometimes have to wait a long time for...

Dec 2020
(0)
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Physician

Functionality and Upgrades

There haven't been any major upgrades. Allscripts hasn't changed anything in quite a while. The...

Dec 2020
(0)
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CFO

Service and Support

Allscripts is a larger organization. They were able to work with us, but there were some things that...

Dec 2020
(0)
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CFO

Service and Support

Allscripts is reactive. However, they do communicate using a monthly newsletter about things that...

Dec 2020
(0)
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Manager

Functionality and Upgrades

We have had some hiccups with the system, but no matter what system we have, the end users aren’t...

Dec 2020
(0)
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Manager

Lessons Learned

For now, we are planning on staying with Allscripts. The biggest issue that we have is cost. The...

Dec 2020
(0)
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Manager

ROI / Cost (care and feeding)

There haven’t been any additional surprise costs with Allscripts. The biggest surprise comes...

Dec 2020
(0)
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Manager

Functionality and Upgrades

If we were starting with a clean slate, there are newer products in the Allscripts line that would...

Dec 2020
(0)
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Manager

Service and Support

The upgrades have gotten better, but our first couple of upgrades were rough. The upgrades depend on...

Dec 2020
(0)
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Manager

Implementation and Training

We pay a significant amount of money to have access to education from Allscripts. The course is...

Dec 2020
(0)
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Manager

Service and Support

We need some things for meaningful use and need to promote interoperability through Allscripts. I am...

Dec 2020
(0)
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Manager

Lessons Learned

Some of our issues are self-inflicted. We used to have a culture that was basically giving the...

Dec 2020
(0)
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Manager

Future Outlook

One big thing we are looking forward to implementing is the Compass tool, which we think is going to...

Dec 2020
(0)
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Director

Relationship

Allscripts is doing better lately at being proactive on the TouchWorks EHR side. We are pretty...

Dec 2020
(0)
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Director

ROI / Cost (care and feeding)

Allscripts nickel-and-dimes. Our sales representative is really good about making sure we budget...

Dec 2020
(0)
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Director

Implementation and Training

Allscripts’ training is pretty good, but we would like to see more offerings for training. Their...

Dec 2020
(0)
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Director

Service and Support

Allscripts’ support is a little less responsive with TouchWorks EHR. Oftentimes, if we need...

Dec 2020
(0)
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Director

Interfacing and Integration

Allscripts doesn’t do much with integration for TouchWorks EHR, and they don’t have great support...

Dec 2020
(0)
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Director

Future Outlook

Our users get a little frustrated with TouchWorks EHR. It seems less flexible than the Sunrise...

Dec 2020
(0)
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 or  to see details.

Director

Service and Support

Allscripts tries to keep up with promoting interoperability, but they don’t offer much support to...

Dec 2020
(0)
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Director

Functionality and Upgrades

Things are going very well now, but we haven't always had a smooth path. Getting on the hosted...

Dec 2020
(0)
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Director

Technology

When we purchased Sunrise Acute Care, the vendor proposed a really great picture of how they would...

Dec 2020
(0)
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Director

Other Observations & Comments

Allscripts still uses a homegrown thing for integration, and not many people are experts on this...

Dec 2020
(0)
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Director

Service and Support

Allscripts is proactive and keeps up with CMS' promoting interoperability program and meaningful use...

Dec 2020
(0)
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CIO

Functionality and Upgrades

I love the product, but with a new year beginning and with COVID-19 happening, no one is thinking...

Dec 2020
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Analyst/Coordinator

Technology

Allscripts hasn’t changed the solution's functionality for a long time. It is a little archaic in a...

Dec 2020
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Analyst/Coordinator

Service and Support

I would not say that the vendor is proactive. We bring them issues. We put in a help desk ticket and...

Dec 2020
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Director

Service and Support

Most of our support interactions happen online, and that seems to work. Sometimes there are some...

Nov 2020
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Director

Functionality and Upgrades

Initially, we had issues with login and password recovery for patients. We lost a lot of members...

Nov 2020
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Manager

Service and Support

There is room for improvement in terms of how the Allscripts system performs based on the way it is...

Nov 2020
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Manager

Relationship

Allscripts' support is usually pretty responsive. I don’t interact with the vendor's higher-level...

Nov 2020
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Manager

Functionality and Upgrades

Enhancement request is one of my least favorite terms. I always joke that an enhancement request...

Nov 2020
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Analyst/Coordinator

Service and Support

The support for dbMotion Solution is okay. Things don't happen within a day like I would like them...

Nov 2020
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Director

Service and Support

The vendor has been really amazing at supporting us during the COVID-19 crisis. They have put some...

Nov 2020
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Director

Future Outlook

I think we are going to have a good year with Allscripts and that we will be very satisfied with...

Nov 2020
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Director

Functionality and Upgrades

The vendor has come a long way with meaningful use, helping us meet all the measures, and the...

Nov 2020
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Director

Functionality and Upgrades

Allscripts will tell us that Sunrise Acute Care will need to be down for an update, and we will have...

Nov 2020
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VP/Other Executive

Future Outlook

The product is part of our long-term plans. Our organization has been encouraging all hospitals in...

Nov 2020
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VP/Other Executive

ROI / Cost (care and feeding)

I probably wouldn't buy the product again, to be honest. If we had to make the decision again, we...

Nov 2020
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VP/Other Executive

Relationship

I wouldn't say that Allscripts keeps all their promises. We have the ED module, and it is very...

Nov 2020
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VP/Other Executive

ROI / Cost (care and feeding)

Allscripts does charge for every little thing. When we ask for an enhancement, that is especially...

Nov 2020
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VP/Other Executive

Functionality and Upgrades

When we had a recent upgrade, it was a complete disaster. Sometimes we have to have downtime so that...

Nov 2020
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VP/Other Executive

Implementation and Training

In terms of what would make the vendor's training better, I think that more support would be...

Nov 2020
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VP/Other Executive

Functionality and Upgrades

We have done a lot with the product to get it to work for us. We have gotten used to it. The product...

Nov 2020
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VP/Other Executive

Functionality and Upgrades

We need to share information. Let's say we are discharging an inpatient. We would like the ability...

Nov 2020
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VP/Other Executive

Functionality and Upgrades

The pop-up alerts could be much better designed to help us avoid alert fatigue. We did turn a lot of...

Nov 2020
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VP/Other Executive

Service and Support

With COVID-19, we had to build all our own things. We had another EMR before, and I don't know what...

Nov 2020
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VP/Other Executive

Service and Support

The responsiveness of Allscripts' ongoing support people could be better. Allscripts should have...

Nov 2020
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VP/Other Executive

ROI / Cost (care and feeding)

The product is very expensive, and I think they could do some of the builds rather than us having to...

Nov 2020
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VP/Other Executive

Other Observations & Comments

If people asked me about the product, I would ask them about their other options. If they were going...

Nov 2020
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CMO

Interfacing and Integration

We have had the product for a long time, and it still doesn't integrate with several of the key...

Nov 2020
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CMO

Relationship

We have had Allscripts executives here, and they have said and offered great things. But there is no...

Nov 2020
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CMO

Functionality and Upgrades

Part of our problem is that we have become too customized. If I saw Allscripts' clean product, I...

Nov 2020
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CMO

Technology

Allscripts used to be cutting edge. They had leading technology back when we first got the system....

Nov 2020
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CIO

Implementation and Training

Allscripts is not the most popular product in the world in terms of EHRs. Some of the issues with...

Nov 2020
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CIO

ROI / Cost (care and feeding)

If we were starting from scratch and didn’t have an EMR, we would probably look at another vendor. A...

Nov 2020
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CIO

Functionality and Upgrades

Our most recent Allscripts upgrade didn’t go as well as we would have liked. Some of the...

Nov 2020
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CIO

Service and Support

Sometimes when we have problems, Allscripts can’t fix them. We escalate our issues, and...

Nov 2020
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CIO

ROI / Cost (care and feeding)

I would probably recommend Allscripts as long as people install the software correctly, optimize...

Nov 2020
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CIO

Future Outlook

We are probably going to put some bolt-ons into Allscripts' system. I am hoping that changes user satisfaction....

Nov 2020
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CNO

Relationship

Throughout the pandemic, there have been changes that Allscripts has worked on and shared with us....

Nov 2020
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CNO

Service and Support

Our support from Allscripts was supposed to have ended, but then COVID-19 hit, so Allscripts...

Nov 2020
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CIO

Functionality and Upgrades

The issues we have with Allscripts are mostly with the use of the product and the training piece....

Nov 2020
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CIO

Functionality and Upgrades

When it comes to interoperability, Allscripts unfortunately gets in their own way about 60% of the...

Nov 2020
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CIO

ROI / Cost (care and feeding)

I am very happy with the product. I love everything about it. The outcomes we receive are great. The...

Nov 2020
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CIO

Service and Support

I don’t think I could be any happier with how Allscripts responded to COVID-19. They were very...

Nov 2020
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CIO

Future Outlook

We like what we have seen with FollowMyHealth for telehealth as part of the patient portal. With...

Nov 2020
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CIO

Future Outlook

We are taking good steps to improve on FollowMyHealth. Our satisfaction can only go up. We are...

Nov 2020
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Director

Interfacing and Integration

Allscripts' product has been good for us, but it isn't integrated with our other Allscripts...

Nov 2020
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Director

ROI / Cost (care and feeding)

The system isn't part of our long-term plans because we are looking for a single EMR that goes...

Nov 2020
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Director

Interfacing and Integration

The system fulfills the original purpose that we bought it for, but it doesn't go above and beyond...

Nov 2020
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Director

Relationship

We never hear from Allscripts. The communication is one way, and we initiate it. The executive...

Nov 2020
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CMIO

Relationship

We have a very close partnership with Allscripts. Allscripts definitely listens to their customers...

Nov 2020
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CMIO

Sales and Contracting

Allscripts is not good at keeping all promises. I really don’t think they are deceitful. They have...

Nov 2020
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CMIO

ROI / Cost (care and feeding)

Allscripts does try to nickel-and-dime us. There are things that are additional costs once they are...

Nov 2020
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CMIO

Interfacing and Integration

Supporting our integration or interoperability goals is one of Allscripts' strengths.

Nov 2020
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CMIO

Functionality and Upgrades

There is a push from Allscripts to get their new releases out the door, and because of that push, I...

Nov 2020
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CMIO

Functionality and Upgrades

The ease of use is strong because there are multiple ways to do things. That does frustrate some...

Nov 2020
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CMIO

Relationship

We don’t have a problem with Allscripts’ executive involvement. We have regular discussions with the...

Nov 2020
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CIO

Service and Support

We have had a few little blips with the quality of the product and upgrades. Sometimes it took us a...

Nov 2020
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CIO

Functionality and Upgrades

There is a lot of flexibility in how we organize documents and display them in the system. dbMotion...

Nov 2020
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CMIO

Future Outlook

I think my overall satisfaction will increase. I do see good things with the new upgrade, so if that...

Nov 2020
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CIO

Service and Support

Through COVID-19, I rated Allscripts' support highly. They provided us with a really nice dashboard,...

Nov 2020
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CIO

ROI / Cost (care and feeding)

We have had to have some discussions with Allscripts about cost. I don’t feel like I am being...

Nov 2020
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CIO

Implementation and Training

Allscripts' training was very good when the product went up. They brought in a really good team.

Nov 2020
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Manager

Future Outlook

We are getting an upgrade for this product. I am hopeful that the upgrade will be better than what...

Nov 2020
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Manager

Functionality and Upgrades

I don't see why this product wouldn't be part of our long-term plans. I don't think there is any way...

Nov 2020
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Manager

Service and Support

I have never seen Allscripts' support be proactive. The vendor needs to work on patient-centered...

Nov 2020
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Director

Technology

Allscripts PM is a little behind the times. If we ask anyone in my position about our current PM...

Nov 2020
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Director

Functionality and Upgrades

Allscripts PM is pretty easy to use. We don’t really have to do any kind of retraining. Once...

Nov 2020
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Director

Service and Support

Allscripts fixes things consistently. They never say that we have to wait for the next upgrade to...

Nov 2020
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Director

Functionality and Upgrades

Overall, TouchWorks EHR is not bad. I have seen some other products that are a lot farther behind...

Nov 2020
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Director

Functionality and Upgrades

The disappointing part of Allscripts is that we can't enter discrete data in an easier format. That...

Nov 2020
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Director

Functionality and Upgrades

In terms of support, a lot of the low-hanging fruit gets fixed by Allscripts. A lot of the difficult...

Nov 2020
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Director

Other Observations & Comments

Allscripts has an enhancement area where we can log in and create an enhancement. The way it used to...

Nov 2020
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Director

Future Outlook

This product is definitely part of our long-term plans. We are actively recruiting more practices...

Nov 2020
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Director

Service and Support

A lot of the vendor's support is outsourced. We constantly have to push to get things taken care of....

Nov 2020
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Director

Relationship

Allscripts uses another vendor to outsource and host data. This data center isn't always proactive...

Nov 2020
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CIO

Service and Support

I would give Allscripts the highest score for supporting us through the COVID-19 pandemic. They have...

Nov 2020
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CIO

ROI / Cost (care and feeding)

We rolled out this solution several years ago. At the time, we didn't require our physicians to use...

Nov 2020
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CIO

Relationship

The vendor charges us for things here and there, but I think that we have a really good working...

Nov 2020
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Director

Interfacing and Integration

dbMotion Solution is not very helpful with interfaces. The patient matching function is something...

Nov 2020
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Manager

Service and Support

I would buy the product again. The vendor has supported us well during the COVID-19 crisis, and I...

Oct 2020
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Manager

Service and Support

The vendor is pretty proactive in terms of their service for the product. The vendor is a little...

Oct 2020
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Director

Functionality and Upgrades

FollowMyHealth is a good tool. Our biggest challenge is that the vendor is soliciting insurance...

Oct 2020
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Director

Service and Support

Allscripts’ support through COVID-19 has been very good. Their support in general is getting better.

Oct 2020
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Director

Interfacing and Integration

TouchWorks EHR is a good product. However, Allscripts falls behind compared to other vendors,...

Oct 2020
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Director

Functionality and Upgrades

Our physicians' satisfaction with TouchWorks EHR depends on the person. The physicians who have been...

Oct 2020
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Director

Relationship

Allscripts really wants to do a good job. They try. Our relationship with the vendor is good. We...

Oct 2020
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Director

Service and Support

We do almost everything for this system by ourselves. We have our own technical team that does a lot...

Oct 2020
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Director

Functionality and Upgrades

There are areas that Allscripts doesn't support, like surgery centers and ophthalmology. We need...

Oct 2020
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Director

Functionality and Upgrades

Allscripts PM is a pretty stable tool. I don't have a lot of complaints. Allscripts could probably...

Oct 2020
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Director

Service and Support

Allscripts has been doing very well in terms of supporting us through the COVID-19 crisis.

Oct 2020
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Director

Other Observations & Comments

Allscripts keeps all of their promises because they don't commit to much.

Oct 2020
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Director

ROI / Cost (care and feeding)

Allscripts doesn't avoid nickel-and-diming. That is the same across the board with all of their...

Oct 2020
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Director

Relationship

We only have executive involvement from Allscripts when we beg them. However, the executives do...

Oct 2020
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VP/Other Executive

Other Observations & Comments

We haven’t needed a whole lot from Allscripts through the COVID-19 crisis. The whole world is shut...

Oct 2020
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VP/Other Executive

Service and Support

Allscripts still struggles with support. They have been that way since day one. They also struggle...

Oct 2020
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VP/Other Executive

Service and Support

Allscripts is suffering from overworking their people and from allocation of resources. Once we get...

Oct 2020
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VP/Other Executive

Functionality and Upgrades

We spend a lot of time customizing TouchWorks EHR for our use and perfecting the workflows, but it...

Oct 2020
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VP/Other Executive

Interfacing and Integration

The integration is excellent. That was one of the reasons we bought the system. It has open...

Oct 2020
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VP/Other Executive

Relationship

Allscripts buys a company and doesn’t integrate the company’s system fully with their own, but they...

Oct 2020
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VP/Other Executive

Relationship

Allscripts is proactive in selling. I don’t know that they are proactive in solving problems. My...

Oct 2020
(0)
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VP/Other Executive

Relationship

The executive involvement with Allscripts has gotten better. The executives ramp things up more...

Oct 2020
(0)
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VP/Other Executive

Functionality and Upgrades

I couldn’t survive MIPS without the system. It has very sophisticated reports. As there are MIPS...

Oct 2020
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Manager

Service and Support

We don't have any major issues or complaints with Allscripts. They keep their promises, but...

Oct 2020
(0)
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Manager

Functionality and Upgrades

Allscripts PM is easy to use and straightforward. There are parts with both the PM system and the...

Oct 2020
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Manager

Service and Support

Allscripts usually only proactively contacts us once every two years. I would like for Allscripts to...

Oct 2020
(0)
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CIO

Functionality and Upgrades

We use the product for all our sites, and we are fully integrated. We have absolutely had all the...

Oct 2020
(0)
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CIO

Service and Support

Allscripts has a good toolbox, but they need to be more agile. We have several needs right now after...

Oct 2020
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CIO

Other Observations & Comments

Allscripts didn’t have much of a role during the COVID-19 crisis. We had to expand our workstations...

Oct 2020
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