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User Commentary
Relationship, Product
Altera Digital Health needs to really get in and fix the core base of their application. That is why...
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Relationship
Our executives and Altera Digital Health's executives speak to each other regularly.
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Relationship, Product
Veradigm does the best that they can to keep promises. We have worked closely with them on different...
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Loyalty, Product
Veradigm is making the whole application look more modern. Our users are getting younger and...
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Relationship
We have a client manager, so if we don't get what we need, there is a path to escalation. That is...
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Loyalty, Product
There are a lot of big enhancement changes coming in TouchWorks EHR. With a previous upgrade, some...
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Product
Sometimes things go to development, and then we don't hear anything else about them, and the vendor...
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Operations
Altera Digital Health doesn't really offer a lot of training, and the learning center is not robust....
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Product
There are several parts of TouchWorks EHR that we can’t use because they are not working...
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Loyalty, Product
We turned dbMotion off because it didn't work very well at all in our environment; it didn't allow...
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Operations, Product
When we are training an end user on TouchWorks EHR, the system makes sense and is very easy to...
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Relationship
The support from Altera Digital Health is kind of lacking, and sometimes they take a while to get...
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Relationship
We have had to go to our account manager for help with some things, and they have been phenomenal. I...
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Loyalty, Product
Altera Digital Health needs to make some improvements. For example, they need to improve their notes...
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Relationship, Operations, Product
Ease of use is one of Veradigm Practice Management's strengths. It is especially easy for us to...
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Product
If I were to give the vendor some suggestions for improvement, I would suggest that they revamp...
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Loyalty, Relationship, Value
Part of the reason we are going in a different direction is that we have seen a noticeable decrease...
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Loyalty, Product
I think TouchWorks EHR could be a very valuable product for a small private medical office or a...
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Culture, Relationship
The communication we get from Altera Digital Health's sales team is great, but the communication we...
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Product
FollowMyHealth isn't overly user friendly for end users. We often get notifications that a user...
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Product, Value
Veradigm Practice Management has robust reporting capabilities. It has an add-on option that is nice...
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Loyalty, Relationship
When the vendor switched from Allscripts to Altera Digital Health, they went through a pretty big...
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Product
There is interoperability functionality in Sunrise Ambulatory Care in a way that we don't see with...
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Product
There is some workflow improvement that could be made in Sunrise Ambulatory Care as we get deeper...
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Loyalty
I would like to see Altera Digital Health deliver more technology. I think we will see that in the...
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Operations
We don’t have a lot of ongoing training with Altera Digital Health other than when we bring new...
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Relationship
We have seen some improvements in Altera Digital Health’s support, and I am pleased with that. For...
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Product
There are parts of Sunrise, like the financials, registration, and scheduling pieces, that we could...
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Product
I'm not sure whether this is the fault of Veradigm Practice Management or a system it integrates...
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Product
We could have an endless explanation about why Veradigm Practice Management doesn’t function as best...
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Product
Veradigm has tasking queues where our vendors can ask coders to do things, and those queues are...
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Product
Veradigm Practice Management is my baby. It is the product that I know, trust, and believe in. It...
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Culture, Value
We get quite a few bills from Veradigm, and our client services manager with them actually came to...
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Relationship
I work closely with the Allscripts people. Their staff is great because they are like our staff. The...
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Culture, Value
With Allscripts, if we want to change something, we have to go through all this contract stuff and...
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Loyalty
TouchWorks EHR was so dissatisfying to us that we have actually invested a lot of time in developing...
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Relationship, Product
The biggest strength is that we are a hosted customer; that piece is very reliable. I work directly...
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Culture, Relationship
The vendor has definitely not kept their promises. Things were not delivered when we were supposed...
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Value
Altera Digital Health charges for all the updates, and that is annoying. It is really sad that I...
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Product, Value
The product does a good job of automatically sending out post-visit summaries to patients, and it...
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Product
With Veradigm, we can only get things for patients in two languages. I have always hoped that the...
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Loyalty
We are on an older version of the system because we use functionalities that the vendor doesn't have...
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Relationship, Value
Veradigm has been bought out three or four times. When they were Health Grid Holding Company, they...
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Operations
Veradigm's training could be better. I don't know whether that is a function of how many times the...
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Relationship
I am not an executive, but I know the executives with Altera Digital Health, and they know me. And...
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Product
Care Management is still one of the better products on the market, but there are still things Altera...
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Value
Altera Digital Health has avoided charging for every little thing pretty well. They try to save us...
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Relationship, Operations
Altera Digital Health is usually pretty good with implementation services. We have worked closely...
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Relationship, Product
Care Management is not bad. I have worked with it thoroughly inside and out. It is on the better end...
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Relationship, Product
Care Management does a good job of meeting us where we are and helping us with what we are trying to...
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Relationship
Altera Digital Health is proactive because they reach out to us about issues, try to get ahead of...
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Culture
The vendor needs to work on developing their internal structure. That includes their sales and...
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Loyalty, Relationship
Altera Digital Health's key strengths are that they try to be as open and transparent as possible....
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Relationship, Operations
Altera Digital Health has a lot of staff members who are inexperienced. The vendor could improve by...
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Value
Altera Digital Health tries to charge us for every little thing. I would be honest with others...
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Relationship
I would like to see Altera Digital Health be more hands on with our staff. We sign contracts with...
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Value
Altera Digital Health avoids charging for every little thing, but I think I have some leverage with...
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Relationship, Operations
We have many different product lines with Altera Digital Health, and unfortunately, they operate in...
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Relationship
I am lucky that I have a fairly good rapport with some of the Altera Digital Health senior...
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Relationship
I have a good line of communication with Altera Digital Health’s senior executives, but their...
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Loyalty, Product
If I had the money and could change things tomorrow, I would swap out Sunrise, but that is a costly...
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Loyalty
The vendor certainly has had a bit of a rocky road between the Harris Healthcare acquisition and the...
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Product
Veradigm Practice Management is archaic. It is not very updated; it is not a web-based system. There...
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Product
I like the simplicity of being able to do the steps we need to do in Veradigm Practice Management....
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Culture
We were sold one thing, but the system that we actually implemented was another thing. We were told...
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Value
Veradigm nickel-and-dimes us for everything. We need things that are outside of the vendor's normal...
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Product
The biggest areas of opportunity that the vendor has would be with integration and with upgrading...
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Relationship
When we escalate things with the vendor, those things go pretty well, but a lot of the time, we have...
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Relationship
If I were to talk to someone about the system, they would have their own list of questions about...
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Product
A core advantage of Sunrise is that it is fully on Microsoft Stack, so there is a really great...
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Relationship, Product, Value
Altera Digital Health is very focused on delivering value, and we have managed to be successful in...
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Product, Value
Sunrise is definitely a midmarket product that gives us high value.
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Loyalty, Relationship
Our relationship with the Altera Digital Health team is better than it was with Allscripts, and that...
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Product
Sunrise still has the same set of deficiencies that were in the product when it was owned by...
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Operations, Product
One of the challenges that we face is education for staff members about new features in Veradigm....
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Product
The system is basic, but it is tried and true. It has flexible scheduling options. The vendor has...
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Product
The process of creating schedules in Veradigm's system is pretty good. Veradigm's system looks like...
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Relationship
Veradigm sends out a fairly reasonable amount of communication about things. They also identify...
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Operations, Product
Veradigm Practice Management is user friendly, and people know it already. It is easy and just a...
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Product
We are at Veradigm’s mercy for their upgrades and everything, and it would be nice if we had a...
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Product
FollowMyHealth needs to become more modern, like other patient portals. It is still stuck in the old...
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Product
We wouldn't be very proactive about recommending FollowMyHealth to other people. The vendor needs to...
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Product
We have another system in place that we utilize for our patient intake process, so we are not taking...
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Operations, Product
The upgrades for FollowMyHealth occur behind the scenes, and we don’t intentionally choose to...
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Product
With FollowMyHealth, we have very limited connectivity that we have pursued at this point. It is...
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Culture, Value
Most of the time, Veradigm does not charge for every little thing. But there are some times when we...
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Loyalty
We made a change to our locations that is supposed to take place soon, and we are supposed to have a...
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Product
Veradigm hasn't really added a whole lot of features to the product since we started with it several...
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Loyalty, Product
Veradigm did finally get rid of the multifactor authentication for every single login. That process...
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Product
We are still stuck with having two disjointed records with Sunrise and Touchworks EHR. The two...
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Product
We don't expect the UI to change for Sunrise, but with the enhancements in every upgrade, there...
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Culture, Relationship
Veradigm doesn’t keep all promises. That issue is related to their new products and their sales...
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Product
Veradigm could integrate the patient intake and registration pieces with a texting piece. There is a...
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Product
The core functions are user friendly and intuitive. What makes them user friendly and intuitive is...
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Relationship, Product
We really don't feel like Altera Digital Health is progressing or innovating Touchworks EHR. R&D has...
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Loyalty, Product
We rarely see Altera Digital Health working on integration with any of the newer platforms out there...
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Product
There has been a little more development on the Touchworks EHR side recently, but we still have a...
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Product
Touchworks EHR is definitely a big contributing factor to provider burnout. It isn't the sole...
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Loyalty, Relationship
Our biggest fear is sticking with Altera Digital Health, having something major happen suddenly, and...
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Culture, Relationship, Operations
The vendor has some services that we haven't found out about until after we have needed them. In the...
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Product
There are times when Veradigm has new technology that they put out that we have to upgrade to in...
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Relationship, Value
Altera Digital Health is very relaxed when it comes to developments, and their process isn't good....
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Loyalty, Value
Sunrise Ambulatory Care is a lot cheaper than Epic's systems. That is why some hospitals don't go...
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Product
Even after a brand-new upgrade, the system's scheduling function broke down several times to the...
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Operations
Altera Digital Health offers very little training. If someone is used to the system, they will be...
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Relationship
Altera Digital Health's strength is that they are pretty transparent about their own issues. We like...
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Relationship
Altera Digital Health could be a much better company. We wish they listened to their customers more....
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Product
Interoperability is a big thing for us, and we are really struggling with it. It isn't that we don't...
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Relationship
We have a pretty good relationship with Veradigm. They are excellent, and they check on us...
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Value
Veradigm contracts things, and they just got out of the hardware world. However, instead of charging...
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Value
Veradigm's system is expensive. We pay a lot of money for it, and we feel like we shouldn't have to...
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Product
Sunrise’s customizing capability is great; we can design the system the way we want. Users can...
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Product
The new people who come to use Sunrise feel like it is really busy, but that is because they haven't...
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Relationship, Operations
Our relationship with Altera Digital Health has been difficult. We went through a major upgrade, and...
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Product
Our recent upgrade of Touchworks EHR was a big change, and I was very excited about taking advantage...
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Loyalty, Relationship, Product
Right now, there is a lot of innovation happening among the bigger players in the market. Altera...
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Loyalty, Product
Touchworks EHR has had integration capacity for several years. It is a little dated, but it works...
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Loyalty, Product
Altera Digital Health is so far down the hole with their system right now that just getting out of...
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Relationship
Altera Digital Health’s new management appears to care a lot more about their customers than their...
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Relationship, Operations
There were just many times when we didn't have the support we needed, Veradigm wasn’t really sure...
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Culture
Veradigm often sells things a certain way, and then we get the products, and they are not at all...
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Operations, Product
Upgrades with Veradigm are always a train wreck. Things totally break that we have to submit a...
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Relationship, Product
Veradigm can be really helpful in helping drive financial collections, but there are also challenges...
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Relationship, Product
There has been some improvement with Altera Digital Health. Our situation with Altera Digital Health...
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Loyalty
Originally, Sunrise was owned by Allscripts. And then, of course, Allscripts was a publicly traded...
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Relationship, Product
Sunrise is a pretty sophisticated application. The vendor largely prides themselves on the fact that...
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Relationship
When the company transitioned to Altera Digital Health and became part of Harris Healthcare, they...
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Loyalty, Relationship, Product
Things are changing and improving with Altera Digital Health. Allscripts had significant market...
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Product
Sunrise and its user interface are very outdated. It is not keeping up with the times. Sunrise...
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Loyalty, Relationship
Altera Digital Health’s executives are really trying to change things for the better and look at...
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Relationship
A colleague of mine works at Altera Digital Health, and they told me that the vendor’s executives...
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Value
Altera Digital Health doesn’t deliver on their promises. Every project goes over time and over the...
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Product
The design hasn't changed much to keep up with the times. The user interface is very poor and not...
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Product
We haven't received a lot of complaints from our end users about Sunrise, and we have deployed the...
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Culture, Value
Altera Digital Health does not keep promises. That issue has to do with deadlines and what is...
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Operations
I don't know where the wheels fell off the bus with training. Altera Digital Health brought in...
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Product
We did an upgrade, and now, when we take down an IV bag, the system actually goes to the I&Os and...
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Loyalty, Value
We went with Altera Digital Health because we were running with Paragon, and Allscripts had acquired...
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Culture, Value
My low satisfaction is due to what Altera Digital Health promises and the prices. There was a big...
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Product
The biggest gap that Altera Digital Health has right now is that their upgrades need to be cleaner....
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Relationship
The system isn't terrible, but the vendor's support, innovation, and product releases have been a...
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Product, Value
It is a little difficult to find information in Sunrise, but the order entry and documentation are...
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Loyalty, Value
Buying Sunrise was the right thing to do at the time. I would buy it again, but I’m not happy with...
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Loyalty
Sunrise is not part of our long-term plans because our entire area is on a different system....
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Product
I’m pretty happy with Sunrise’s upgrades. Our most recent upgrade has a couple of glitches, but it...
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Relationship
It seems that every timeline that we get is not met. The development is not met. We have executive...
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Loyalty, Product
Users find it cumbersome to go into different places of Sunrise. The system has an old design; it is...
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Operations, Product, Value
We spent a lot of money integrating Sunrise, and that has proved ultimately unhelpful. It took us a...
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Relationship
We have had some good executives and some bad ones from Altera Digital Health. We have two executive...
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Loyalty
I'm not sure whether we should change from Altera Digital Health. I have a lot of reasons why we...
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Relationship
We have multiple EHRs, and Sunrise is definitely our worst. Support is always a challenge. The...
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Operations, Product
We recently did a pretty major upgrade that did not go well at all. We had many hours of clinician...
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Product
Stability and reliability are probably the biggest things Altera Digital Health could improve to...
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Relationship
This product makes people angry and doesn’t do much to make life easier. Those comments extend to...
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Relationship, Value
Allscripts has been disappointing regarding cost and support because the company keeps splitting and...
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Value
FollowMyHealth is reasonable but could be improved substantially with a few small tweaks.
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Product
What works well is the ability to see results and read messages from the office. Outgoing...
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Product
Many things need attention. First and most importantly, patients should be able to tell when they...
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Product
Initially, the face ID to log in works well, but the app times out too quickly and doesn’t let users...
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Product
It appears that we can initiate messages, but that often doesn’t work. The software doesn’t alert us...
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Product
There is one glitch or error message after another with FollowMyHealth. The system has a place where...
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Relationship, Relationship, Value, Value
I would not choose Touchworks EHR again, and that decision has to do with the transition from...
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Product, Product
Things sometimes break because the system is complicated, but in general, Touchworks EHR is very...
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Product, Product
It takes much longer to get outside integrations working properly with Altera Digital Health than it...
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Product, Product
Prior authorization is a big thing for us, and Altera Digital Health has a module for that, but they...
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Loyalty, Loyalty, Relationship, Relationship
Altera Digital Health tries to get out in front of things. I can call my account executive, and they...
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Product
Altera Digital Health is continually losing market share, with good reason. For a company of their...
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Value
Altera Digital Health’s professional services fees are outrageous, and they are completely opaque....
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Relationship
We don't have as much interaction with the vendor now that we are no longer hosted by them. We used...
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Value
The EHR runs itself with good physicians who have been using it for many years, and everybody is...
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Product
There is little innovation or competition in the patient portal space, and that is unfortunate....
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Value
I wouldn't buy FollowMyHealth again, but I don't know whether I would have a choice. If someone...
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Product
Since FollowMyHealth is cloud based, it is kept up-to-date behind the scenes. I am sure there are...
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Product
FollowMyHealth doesn't do much. Patients use it to type their messages instead of calling. Even that...
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Operations
When we implemented Veradigm Practice Management, we were forced to use the vendor's clearinghouse,...
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Relationship
I have never loved Veradigm’s support. I'm supposed to have a person who is empowered to solve my...
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Relationship, Product
Veradigm is getting better with integration and interoperability; they used to be much worse....
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Product
Most of our problems with Veradigm are on the back end with connectivity, integration, and those...
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Relationship, Product
Veradigm is slow to react. When the vendor was Allscripts, everything was together. Everything was...
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Relationship
Veradigm doesn’t have the resources to help with the easy fixes that will help everyone. The things...
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Relationship
Veradigm gets the job done, but if they want to excel at anything, they are going the wrong way....
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Loyalty
We already knew we didn’t want to continue with Allscripts, and then after some major changes in our...
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Relationship
We have used this product for some time, and our experience has gotten worse. There is a lot of...
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Operations
The implementation side of Altera Digital Health today is not even a funny joke. Every...
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Relationship, Product, Value
I would not buy the product again. Altera Digital Health has alienated my medical staff. They have...
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Relationship
Allscripts started out as a great partner, but after a while, we started seeing a huge decline. A...
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Loyalty, Operations
When we went live with Allscripts' system, we also had a lot of other big things going on, and we...
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Operations
The training that I and my analysts went through was good. I thought it was well done and well...
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Product
The product’s layout and the screens themselves are not difficult. The screens aren't too busy, and...
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Loyalty
We are moving away from Altera Digital Health, and one thing we will miss is the product's...
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Product
The FollowMyHealth patient portal functionalities are not working properly, and I'm researching...
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Product
The whole program needs attention. The virtual visit links disappear periodically from the site and...
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Operations
The initial attention that we received from the vendor was good, but their offshore and technical...
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Product
We have found it to be pretty easy to use macros and dot phrases to move around the system. The...
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Loyalty, Product
We surveyed our providers, and the things that they weren't happy about in the system were that the...
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Product
From what I know about Sunrise and what my staff says about it, it is not positive, and nobody is...
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Product
There are not a lot of customizations that we can do with Sunrise. The vendor uses a siloing...
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Loyalty
We are moving to another vendor for our EMR. We will make Sunrise work until then, but we are very...
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Loyalty
We are going to be migrating our entire system through Epic. FollowMyHealth can do a lot of the...
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Value
The vendor is very late in making compliance changes. Every year, we find out about needed upgrades...
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Loyalty
We would shop around if we had to replace Touchworks EHR, but we would consider Altera Digital...
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Loyalty
Altera Digital Health is improving, and I think they will continue to get better.
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Relationship
Veradigm's support has dropped off a little. We used to have a dedicated account person, but it...
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Relationship
We would like to go back to our old dedicated-account support initiative. When that initiative came...
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Product, Product
The EHR has been very stable, and we have had the same product for many years. Altera Digital Health...
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Product, Product
Altera Digital Health is not meeting all of our needs. We need the ability to send CPT codes on the...
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Relationship, Relationship, Product, Product
Altera Digital Health does not always hit the deadlines for the number of days that they promise to...
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Value, Value
It seems like Altera Digital Health has gone to a modular approach, and we are getting...
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Product, Product
The most recent upgrade with Altera Digital Health was really clean and added some new functionality....
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Relationship, Product
Veradigm has been a solid vendor for many years. That has been a big thing for us. We can't trade...
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Product
We really overestimated the accuracy of the system's rules engine.
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Operations
Our implementation with Veradigm was much longer than it should have been, and it had severe bugs....
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Product
Veradigm Practice Management is a closed system, so it doesn't have much interoperability. The...
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Product
Veradigm's last upgrade had some printing problems, but the vendor has corrected those at this point....
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Loyalty, Product
We would like Veradigm to give us the ability to put expiration dates on insurance policies. For...
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Loyalty
Prior to the acquisition of Altera Digital Health, I probably would have rated the vendor lower on...
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Loyalty, Relationship, Product
The vendor's development team has always stayed up with the current OS releases and SQL server...
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Relationship
Altera Digital Health’s support is a mixed bag; it depends on the module we call in for. For one...
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Relationship
We have had a lot more movement and training activity going on with the vendor, which is good....
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Product
We have the foundational pieces in Sunrise for integration. The integration is just unproven because...
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Product
What I like about the product is that the pharmacy, labs, and charts are all within the same spot,...
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Product
We have many different systems that have to interact with Sunrise, but I don't know whether that is...
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Loyalty
We have decided to move away from Altera Digital Health because we need to use the EMR system that...
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Product
There are certain things that I like about Sunrise Ambulatory Care and our ability to use the...
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Operations, Product
We had a major upgrade scheduled recently with a lengthy period of downtime, and the day before the...
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Relationship
Once the vendor moved from Allscripts to Altera Digital Health, things shifted, and we have not...
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Product
I don't think the product is a good ambulatory product. If we are talking about ambulatory products,...
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Operations
The vendor needs to improve their upgrade process. We are now finding things that are in the system...
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Operations
We have been with the vendor for several years and are still working through the scope of our...
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Product, Value
The first years after we started using Sunrise Ambulatory Care were pretty horrible. Things have...
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Product
I know there are issues and challenges with any EHR, but Sunrise Ambulatory Care has probably been...
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Product
Altera Digital Health seems to continue to slough off some components and push them off to a third...
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Value
I think our hospitals on Sunrise would like to be on something else. Altera Digital Health seems to...
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Product
We have providers who have some experience with Sunrise Ambulatory Care, and they have said that our...
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Loyalty
The vendor is losing customers with Sunrise. I don’t know how they distribute their development cost...
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Operations, Product
Sunrise Ambulatory Care is a very difficult system to implement and upgrade. When we upgrade our...
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Product
The promises Altera Digital Health makes don't contain much, and there haven’t been any improvements...
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Product, Value
Sunrise Ambulatory Care is very difficult to interface with other solutions. It is time consuming...
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Product
Sunrise Ambulatory Care is reliable in terms of not going down very often. The solution is up 99% of...
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Relationship
Sunrise is an okay product. The ownership and leadership are just a big challenge for us to get...
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Product
The product works okay for acute care but is horrible for ambulatory care. There is a strong desire...
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Operations, Product
What I hear versus what I see with Sunrise since Harris has owned Altera Digital Health are probably...
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Relationship
Altera Digital Health is a much better company to work with than our previous vendor was. Some of...
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Loyalty, Product
We have plans to switch from Sunrise. The performance of the product is difficult. In terms of...
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Product
The release-of-information report is very custom, and it breaks often. And sometimes Altera Digital...
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Operations
Altera Digital Health’s training is middle of the road. I would like to see more offerings with...
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Relationship
For FollowMyHealth, the vendor doesn't really support anything, and they also don't let us know when...
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Relationship, Operations
I would like the vendor to actually work with us. Instead, I have to log a case and learn about the...
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Product
The biggest hiccup we have with FollowMyHealth is with registering for an account. With minors, we...
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Relationship
The vendor never responds to my cases about FollowMyHealth. I have to keep asking them for updates,...
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Value
Veradigm charges us for verifying insurance, sending paper claims, and sending patient statements...
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Product
When we import charges, we can sort them by the provider and CPT code and do grouping maintenance. I...
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Relationship
I have a close relationship with the people at Veradigm that make enhancements to the PM system or...
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Relationship, Product
Veradigm said years ago that they were working on a report for us, but that report gives us only...
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Relationship, Product
One of Care Director’s biggest strengths is its ability to be flexible. We think outside of the box...
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Relationship
A big strength of Altera Digital Health is their ability to help us solve problems that they have...
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Product
Altera Digital Health needs to get a little more sophisticated. They have some efficiencies, but...
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Relationship
Altera Digital Health’s support process isn’t all that fantastic because they fall short with their...
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Loyalty, Product
I really like Touchworks EHR, mostly because it allows a lot of customization. I cannot say how...
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Loyalty, Relationship
Altera Digital Health is keeping all their promises for the product. I think they are in the same...
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Product
We are happy with Veradigm Practice Management. It is easy to use, and we can easily train people to...
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Relationship
With the split of the two different vendors, they are starting to set up different support people...
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Culture, Value
There are lots of things Altera Digital Health wants to charge for if we want additional things...
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Relationship, Operations
I would like to see more timely responses to our questions during the upgrade process. Right now,...
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Relationship, Operations
Altera Digital Health’s performance is good. I know they are working on that. The vendor has a new...
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Loyalty
I look forward to Altera Digital Health working on facilitating interoperability with other systems...
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Relationship
The one thing I always encourage people to do is to have a weekly call with their support people,...
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Product
Regarding our enrollment in FollowMyHealth, our specific practice can be confusing for some...
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Relationship
Veradigm is slower to respond than other vendors. It has been a challenge to work with Veradigm to...
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Product, Value
The product has been beneficial to us. It has expanded patients' access to clinical data, and that...
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Relationship, Product
We had an issue with incorrect clinical information on the patient portal. We removed things on our...
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Product
When we purchased the product, it was good for what we were doing. We have grown a lot since then....
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Relationship
Veradigm eventually keeps their promises, but sometimes the vendor takes a long time. Something will...
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Relationship
I know who to contact at Veradigm if I need movement on something. I try not to do that unless I...
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Relationship
We get most of our support for the product through the web. Veradigm has a portal, and in that...
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Value
Veradigm charges for everything. If we send statements, the vendor charges us separate fees for...
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Product, Value
The scope of time we are given for product upgrades is always off by multiple hours if not days. Not...
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Product
It is hard to get information and outcomes from the product, but we have an add-on tool from the...
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Product
From a system administration perspective, some of the system's functions don't work intuitively when...
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Relationship, Product
Over the last couple of years, Veradigm has been doing an overhaul of the codes. Unless something is...
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Relationship, Product, Value
FollowMyHealth's strength has predominantly been the ability to allow patients to do self-service....
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Product
The vendor could improve FollowMyHealth by going beyond primary care by enhancing scheduling rules...
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Relationship
The Altera Digital Health people are hardworking and bright. Sometimes when we can't solve a...
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Relationship, Operations
We spent an extraordinary number of resources ensuring we caused no harm to our patients throughout...
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Loyalty, Product
Many of our staff members struggled with Sunrise because of the lack of integration and lack of a...
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Loyalty, Relationship
The product is good, and I believe others will be happy with it. The vendor is very proactive about...
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Product
The product’s customization is handy, and that customization includes custom report writing and...
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Product
The pharmacy piece hasn't evolved much, but I don't know that it needs to. The consistency is fine.
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Product
I would like Sunrise to have better dashboards baked in to the application. That would include...
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Loyalty, Product
The vendor claims that Sunrise can integrate with everything, but the vendor is behind in terms of...
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Relationship
We would like to see more attention from Altera Digital Health, and we would like the executives to...
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Relationship
There are clearly staffing issues with Altera Digital Health’s support team. The vendor does not...
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Operations
I would like to see more training videos and documents for Touchworks EHR, and I would like to have...
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Value
Altera Digital Health charges for little things above and beyond regular maintenance. Any...
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Product
The vendor could improve our outcomes with Touchworks EHR by providing a workaround for the loss of...
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Loyalty
It is possible that Sunrise will be part of our long-term plans, but I don’t think that is certain....
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Loyalty, Product
We have been pretty dissatisfied with Sunrise in the last year. If anything, the next year will be...
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Relationship
We have several Altera Digital Health resources that are involved in support. We have some...
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Culture, Relationship
I don’t think Altera Digital Health promises anything. Things are laid out in contractual deadlines...
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Relationship, Operations, Value
Altera Digital Health gives us very elbow-to-elbow support with their upgrades. There are some areas...
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Operations, Product
It seems like there are limitations in Sunrise’s functionality. The vendor will make an upgrade that...
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Loyalty, Product
We currently have two separate EHRs. They are both Altera Digital Health products, but they are not...
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Product
Our end users wouldn’t rate Sunrise’s ease of use very highly. There are some functionalities they...
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Product
By far the largest concern is the segmentation of the outpatient and the inpatient world. We utilize...
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Loyalty, Relationship
Shortly after the change in ownership, we started looking for alternatives. However, we continued to...
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Product
The user interface in general is quite good. I utilize the back end of the database to provide data...
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Product
We can tweak certain components as a customer without relying completely on the vendor, but there...
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Loyalty
There is substantial concern about the long-term viability of the product for a variety of reasons....
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Relationship, Operations
Altera Digital Health needs to learn to listen. They get on meetings and have PowerPoint...
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Product
We are doing some great things with real-time dashboards, and we are using some AI. We are making a...
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Relationship
When I open a ticket with Altera Digital Health's customer support, sometimes I question their...
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Relationship, Operations
Altera Digital Health has a structured methodology, but they are greatly delayed in delivering me my...
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Relationship
One of the new vice presidents at Altera Digital Health is in charge of managed services, which is...
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Relationship
Altera Digital Health has greatly improved in keeping their promises. The vendor is not making...
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Culture, Value
Moving to the cloud should not cost three times as much as what we are paying for hosting. I find...
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Value
When we look at the total cost of ownership of some of the bigger EHRs, we think we are getting a...
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Product
People purchase the product because they have open APIs and FHIR. They have things that allow people...
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Product
Sunrise Compass is the new version of the inbox, and if anybody understands a healthcare practice,...
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Operations
When we implemented Sunrise Ambulatory Care, we only had two open issues in our first week. The...
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Loyalty, Relationship
I have met the new president of Altera Digital Health, and I came away more energized than I have...
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Loyalty, Relationship
While people have not changed in the hosting, I have seen some attitudes change. We made a...
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Value
Altera Digital Health tries to keep their promises; they just can’t. They are not evil. Their...
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Product
The onboarding process was good. We haven’t had any issues with FollowMyHealth. FollowMyHealth has...
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Product
FollowMyHealth is pretty easy for the end users, and staff to use. We haven't heard any complaints...
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Relationship
We would like to see the vendor’s support people read the actual tickets before asking us for...
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Relationship
The vendor's promises are awful. The vendor might be trying to make things better, but they are...
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Relationship
Things with Altera Digital Health started off pretty rocky. The technical person we had was never...
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Relationship, Product
The vendor needs to work on the product’s speed and clear our cache. Those are the biggest problems....
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Product, Value
I would not buy the product again because, in terms of functionality and support, there has to be...
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Relationship, Product
Sunrise’s lack of reliability is frustrating because there are occasional instances of downtime, and...
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Relationship
Altera Digital Health has their tech support team based in India, and they are surprisingly pleasant...
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Product
The product’s core functionality is solid, but I am not seeing a lot of additional functionality or...
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Relationship
The vendor has a pretty big community section that a lot of people use. I see things getting posted...
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Product
Veradigm keeps things up-to-date. There are not a lot of patches that we have to do, and we get...
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Relationship
I haven’t had to escalate anything with Veradigm in several years
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Loyalty, Loyalty, Relationship, Relationship
We are looking at a lot of integrations right now. The quality of the product is pretty good, and...
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Value, Value
Every time we pose a problem, Altera Digital Health gives us the solution, but that solution usually...
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Product, Product
The documentation still needs some improvements, but the system is doing what we need it to do....
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Relationship, Relationship
We would like to look for something different with more robust reporting. We don't want to buy lots...
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Value, Value
Communication with Altera Digital Health on some of the upgrades has been challenging. We understand...
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Product, Product
We frequently have lots of problems during upgrades for Touchworks EHR and with the product in...
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Product, Product
We are able to see documents from other organizations through Touchworks EHR, so the system is great...
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Product, Product
Because of how our organization is set up with interoperability in Touchworks EHR, if I have a...
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Loyalty, Relationship, Product
Veradigm continues to move toward the large practice environment. Our impression of them when we...
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Product
We would like to see continued momentum with Veradigm creating an automated revenue cycle...
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Relationship
Altera Digital Health’s support staff is very friendly and very helpful. But the time we wait is...
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Operations, Product
The functionality of Touchworks EHR is great, and Touchworks EHR is very easy to use. It is easy on...
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Culture, Relationship
We need better service. The service is not the best. Often, either we get delayed responses to our...
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Product
We have seen better products than the analytics and population health options that we had in terms...
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Loyalty
Altera Digital Health’s future is uncertain with the takeover by Harris Healthcare. Harris...
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Relationship
We have a couple of contacts at Altera Digital Health who are apparently staying after the...
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Loyalty
Our satisfaction with Sunrise Ambulatory Care may improve in the next year. That will depend on how...
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Product
Especially when it comes to reporting, the product is not as flexible as we need it to be sometimes....
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Product
The solution is easy enough to maneuver around in. The product has an automation management system,...
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Relationship
Support is a huge challenge. We get no response to our support calls, or the support people shuffle...
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Product
I would say our overall experience with Touchworks EHR is neutral. There are some positives, but...
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Product
Touchworks EHR has fit our needs and has been functional. I think the ease of use is there.
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Product
There are limitations in Touchworks EHR’s marketplace offering when it comes to integration. There...
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Product
Upgrading Touchworks EHR can be a bit cumbersome; we had some complications with an upgrade, and...
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Relationship
Altera Digital Health’s support can be a bit cumbersome. It is hard for the support team to get to...
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