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Allscripts Suite Comments
Subject Expert
Commentary Summary
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User Commentary
Manager
Service and Support
We really like working with Allscripts. We liked what Extended Care Information Network (ECIN) did...
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Manager
Functionality and Upgrades
With the CarePort piece, we can determine a particular payer. The system shares information with us....
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Manager
Interfacing and Integration
I would tell Allscripts' executives to keep moving forward with integration and with the CarePort...
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Manager
Service and Support
Allscripts is moving forward with things, but the architecture seems to be the same as it has always...
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Director
Relationship
The vendor is a good partner, and they try to help out whenever they can. We have direct access to...
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Director
ROI / Cost (care and feeding)
A challenge in working with the vendor is they have a need to generate project packs. The project...
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Director
Functionality and Upgrades
One of our concerns is the downtime. The project packs that the vendor puts out have to be developed...
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Director
Technology
The system being part of our long-term plans is debatable. We don’t have a better solution, but we...
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Director
Service and Support
The vendor did a lot for us during the COVID-19 crisis. They came to the table with an offering for...
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Director
Implementation and Training
Allscripts’ training is a big problem. The vendor is terrible at training, and they are terrible at...
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Director
Interfacing and Integration
We have run into some performance issues that have been problematic for some of our end users. The...
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Director
Functionality and Upgrades
I believe we are getting our money’s worth with where we are right now. The system is really...
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Director
Technology
Allscripts delivers new technology, but they are usually a little bit behind. We have internal...
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Director
Service and Support
Allscripts’ organization has changed a lot. The vendor’s ability to keep promises varies across the...
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Director
Service and Support
The vendor responded quickly to the COVID-19 crisis. We could map all of COVID-19 and put in an...
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Director
Functionality and Upgrades
The system is part of our long-term plans. It is considered one of our organization's critical...
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Director
Relationship
The vendor keeps their promises. I have worked with a lot of vendors over my career, but Allscripts...
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Director
Functionality and Upgrades
We struggle sometimes with upgrades because of our long-term relationship with the vendor. There are...
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Director
Functionality and Upgrades
The system is easy to use and navigate, and the users love it. The vendor delivers new technology to...
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Director
Relationship
I am pretty involved with the vendor executives. We have regular meetings and reports, so the...
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Director
Future Outlook
I forecast that my satisfaction a year from now will be slightly improved. The new upgrade will help...
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Physician
ROI / Cost (care and feeding)
I am using every bit of my energy to convince my company to switch products. Allscripts charges for...
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Physician
Service and Support
I suspect that the vendor supported us during the COVID-19 crisis because some codes got added to...
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Physician
Interfacing and Integration
Integration is probably the worst thing with Allscripts because the system doesn't integrate with...
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Physician
Functionality and Upgrades
Unfortunately, Allscripts has told us that we can't take the upgrades because they won't work for...
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Director
Service and Support
There continues to be errors with Allscripts' support. The support people are better than other...
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Physician
Functionality and Upgrades
I have used two Allscripts products. My group was on Professional EHR for a while, and that wasn't...
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Director
Functionality and Upgrades
We are moving away from TouchWorks EHR because we want to be more patient-centric. There is a...
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Director
Technology
The vendor really stepped up their game during COVID-19 in terms of delivering new technology that...
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Physician
Relationship
Allscripts sends a team of executives out to our organizations regularly, so I have gotten to meet...
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Physician
Functionality and Upgrades
I despise Allscripts. I find TouchWorks EHR to be a dysfunctional product that has extremely poor...
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CEO/President
Functionality and Upgrades
We don't know whether Allscripts will be part of our long-term plans. Some of our locations use...
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CEO/President
Service and Support
Allscripts promises things they don't deliver. Allscripts is very slow at addressing changes that...
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CEO/President
Functionality and Upgrades
I haven't heard too many negatives about Allscripts' upgrades, but I have heard about issues with...
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VP/Other Executive
Functionality and Upgrades
Sometimes I don't know what is coming in the new Allscripts upgrades. One of the last two upgrades...
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VP/Other Executive
Service and Support
Allscripts is not as good at providing support as they are at doing other things. We will put in a...
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VP/Other Executive
Functionality and Upgrades
I do recommend the system. The only reason I would potentially not would be if there were something...
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VP/Other Executive
Future Outlook
Allscripts is part of my short-term plan. I suppose Allscripts is part of our long-term plan unless...
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VP/Other Executive
Functionality and Upgrades
Allscripts is pretty good at driving tangible outcomes. Allscripts is spot on. I have zero...
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VP/Other Executive
Functionality and Upgrades
Allscripts has other things that might meet my needs, but I have not been willing to pay for those...
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CMIO
Technology
We did our own usability testing for Allscripts, and they scored about 40%. That is based on...
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CMIO
Service and Support
Because of COVID-19, there were many regulations that were relaxed. We had to develop our own...
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CFO
ROI / Cost (care and feeding)
Our decision was driven by the need for an integrative medical record in the clinical process on the...
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CFO
Functionality and Upgrades
We have seen some improvement on the clinical side. It is actually pretty good, so I would consider...
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CFO
ROI / Cost (care and feeding)
Allscripts did internalize and accept a lot of cost. During the implementation, they absorbed a lot...
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CFO
Implementation and Training
I would rate the clinical side a lot higher for working as promoted as opposed to some of...
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CFO
Functionality and Upgrades
We haven't really had a lot of upgrades yet. We are due for one. Allscripts has fixes in future...
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CMIO
Functionality and Upgrades
We had a couple of near-death experiences with Allscripts when it came to upgrades. We would take...
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CMIO
Service and Support
Allscripts' A team is not so good. With the people that we speak with from Allscripts, we are always...
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CMIO
Interfacing and Integration
With TouchWorks EHR, there is one-click access to our local HIE, and that is about the only thing we...
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CFO
Functionality and Upgrades
The transfer of clinical information is better now. The clinic tells us that the system is good. The...
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CIO
Functionality and Upgrades
We have been trying to transition to an upgraded version of dbMotion Solution for an extended period...
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VP/Other Executive
Interfacing and Integration
dbMotion Solution didn’t end up working well to support our population health goals, so I haven’t...
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VP/Other Executive
Functionality and Upgrades
We are using dbMotion Solution in a background state right now. It is being used, updated, and kept...
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VP/Other Executive
Service and Support
We were sticking with Allscripts through an upgrade, but as that transition and project dragged on,...
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VP/Other Executive
Relationship
The problem wasn't that Allscripts wasn't flexible throughout COVID-19, but they didn't offer us the...
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VP/Other Executive
Relationship
Allscripts is still challenging to work with; they are still able to be distracted. I get frustrated...
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VP/Other Executive
Future Outlook
We have been able to do something that took years of negotiation. I think we have a better seat at...
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VP/Other Executive
ROI / Cost (care and feeding)
Allscripts hasn't been too good at supporting us through COVID-19 on the financial side. Allscripts...
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CIO
Service and Support
I would give Allscripts' ongoing support the highest score. We create a case online, and the vendor...
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CIO
Other Observations & Comments
I wouldn't say that we purchased any technology for unexpected gaps. The technology we had to...
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CIO
Lessons Learned
Whether the product works as promoted is tricky to say. Customers can build the platform any way...
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CIO
Functionality and Upgrades
The product isn't intuitive in any sense of the word. We can't just bring someone in and expect the...
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CIO
Relationship
I would give the vendor the highest score for executive involvement. We had some issues during one...
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CIO
Functionality and Upgrades
We can use the product like it is supposed to be used. A lot of physicians are seeing more than 25...
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Manager
Functionality and Upgrades
The system is pretty straightforward for the end users. I would give the vendor a good rating for...
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Manager
Service and Support
We had no issues with the vendor during the COVID-19 crisis. Allscripts did an excellent job. We...
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Manager
Functionality and Upgrades
The technology does a good job of supporting patient-centered care. We have built our workflows...
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Manager
ROI / Cost (care and feeding)
The vendor avoids charging for every little thing. We usually get a quote up front, and Allscripts...
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Manager
Implementation and Training
The vendor's implementation service teams are very thorough, and the teams do a good job. They are...
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Manager
Implementation and Training
We do a lot of integrations that are unrelated to the product, but the vendor does a pretty good job...
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Manager
Functionality and Upgrades
The system runs all the time and doesn't really break. There are sometimes errors and issues that...
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Manager
Technology
The vendor does a good job of delivering new technology. The vendor takes the initiative and makes...
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Manager
Service and Support
The vendor's support is okay. When we need the vendor, they are there for us, but sometimes the...
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Manager
Service and Support
The vendor's support for day-to-day questions can be a little weak at times. There are people that...
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Manager
Functionality and Upgrades
Driving tangible outcomes could mean a lot of different things to a lot of different people. For our...
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Manager
ROI / Cost (care and feeding)
We have received our money's worth on the product. We get good value for what we pay. The product is...
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Manager
Interfacing and Integration
Like many vendors, Allscripts purchases different modules and still doesn’t have them integrated...
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Manager
Functionality and Upgrades
Allscripts' system is highly customizable. We have been able to build our order entry forms and...
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Manager
Functionality and Upgrades
In terms of clinical documentation, we were used to a tab that took us from one area of...
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Manager
Functionality and Upgrades
Allscripts was behind in their support for COVID-19. We were building things for that before they did....
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Manager
Functionality and Upgrades
The upgrades to Allscripts' system are a nightmare. We are always behind, and our outsource team...
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Physician
Implementation and Training
Sunrise Acute Care had a bigger learning curve than our other system, but we had very good training....
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Physician
Functionality and Upgrades
The providers get prompts from the hospital, and those are driven by the lack of documentation on...
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Physician
Future Outlook
The system does a very good job of supporting our integration goals. The hospital is likely going to...
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