Allscripts Suite
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Subject Expert
Coray Tate
VP of Research / Strategy, Clinical
Commentary Summary
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User Commentary
We have had issues with trying to implement something from the vendor. We have been trying to do...
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I don't really have any complaints about the portal; it is self-explanatory. Now that the clinical...
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I would like Allscripts to add a text feature to FollowMyHealth. People today don't want to call us;...
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Allscripts does not charge for every little thing. We pay one price that is all inclusive.
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The vendor communicates when they are going to new versions and things like that. We had an issue...
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We have to pay for training, so ongoing training from the vendor doesn't occur. They are completely...
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We couldn’t live without the product. We are very pleased with the communication it has with the...
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The product is a remote hosted application. We have had a couple of days where the application has...
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We have rarely had to make calls about this application, and when we have had to, we have never had...
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The system is stable the way it is, but if I had to improve it, I would like to have more specific...
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Allscripts isn't usually great with responsiveness. They are infamous for stating that they are...
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The system integrates decently with our other products, and those integrations work well. The system...
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Allscripts tries to fix things, but half the time, they don't even know why we are seeing the issues...
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Allscripts' vision is good, but they need to work on their delivery of upgrades and features. One...
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If we need a report that could be very simply pulled out of the system, Allscripts will charge us...
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TouchWorks EHR is an easy application to use, but we have had many issues that have forced us to log...
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Allscripts could be better about being open and stating that they are extremely busy and that some...
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We recently upgraded to the newest version of TouchWorks EHR, and it has been horrible. It has some...
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Allscripts charges for what they do for us, and that is expected, but they do not charge outside of...
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The vendor doesn't keep their promises in terms of providing us with a quality product and resolving...
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I would like to see a big improvement in the performance of the system. When we put information into...
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The vendor delivers new technology, but it isn't successful. We have been struggling with the product....
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I like the idea behind the notes and the way they are structured. I like having an app for users and...
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I work with the clinical side of the product that pulls reports such as patient lists. I would like...
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When we need to make a change in another system that has to fit into Allscripts' system, Allscripts...
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The product is a top-of-the-line EHR, and very few of our nurses know all of the system's bells and...
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We really need an embedded care plan in the product that is personalized to each patient. That would...
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I can't even name our support technician from the vendor. We have no relationship with them. I am...
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Allscripts absolutely charges for every little thing. We weren't given accurate quotes at the...
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In the last version, Allscripts released things called system rules, and those have been helpful for...
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Allscripts’ support team is based in India, and those people don't seem to understand how patients...
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The Sunrise programming could be a lot more user focused. The user has a huge learning curve, and in...
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Even though the vendor is not delivering much new technology, I don't need much new technology. The...
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Overall, Allscripts offers a good product. There are some places where Allscripts could make the...
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A lot of Allscripts’ support is based in India. The people in India are extremely polite,...
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The product is not easy to use because doing standardized documentation is challenging. We have to...
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Allscripts’ support is overall very good, and I am able to open tickets on the web or by phone. The...
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I don't know how much executive involvement is needed, but I don't see executive involvement from Allscripts....
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Allscripts' system is considerably less expensive than Epic's. But Allscripts doesn't offer...
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The vendor keeps their promises on some things, and on other things, the vendor doesn't. And...
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The vendor’s charges are fair. If we want certain modules or certain support, we pay for that, so...
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We tend to run into a lot of issues with implementation and support. We have to take patches, and...
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When we have system issues, we don't get any kind of preventive notice from the vendor. Our own team...
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For other organizations, there may be a scenario where Sunrise has an advantage. But I wouldn’t...
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I am excited to be moving away from Allscripts because we will have access to some new features and...
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A few years ago, I would not have given Allscripts nearly as high of marks as I do now because there...
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Allscripts definitely needs to improve the product's ease of use for our providers and nursing staff...
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TouchWorks EHR is very customizable. We have some nurses in our IT department who have worked with...
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Upgrades need to be better tested before they are put into live environments. Many times, we have...
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Sometimes we wait one or two days for a support case to be picked up. We often hear from Allscripts...
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One of the toughest things for us within TouchWorks EHR is reportability. I should be able to run...
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Allscripts can make a lot of modifications to the system, so our providers are always asking for...
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I have had challenges with Allscripts. When we need them to do things, it takes them forever to get...
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Allscripts became a vendor by combining the products from some other vendors that they took over....
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The vendor's level of support needs to improve. We have been down on the system recently, and we...
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The vendor put out a message last year that was handled very poorly, and it ended up being extremely...
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We cannot continue with the way things have been. When we have an issue, we would like to see the...
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If we end up staying with Allscripts and they are able to retain us, I predict that our satisfaction...
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I would not buy Allscripts' software again because the market is moving to Cerner or Epic at too...
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Allscripts is very slow to deliver on promises. The vendor announces things before they are fully...
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We can easily make Sunrise what we want it to be; it is very customizable. As long as we have the...
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We can export data from Sunrise to another system for reporting, but Sunrise's reporting...
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Allscripts is pretty responsive. We work with their offshore team, so sometimes it is challenging to...
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Sunrise doesn't have a lot of trending capability, which is what the nurses often look for with...
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Once we have taken an upgrade and we get it stable, which takes several months, we have pretty good...
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Our staff is relatively happy with Sunrise, and the ease of use is solid. The product is not...
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Allscripts does not do a good job with implementations and upgrades. The system is tied into our...
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FollowMyHealth’s implementation takes forever. There are things that were promised to us a long time...
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I am not saying that the people we speak to from Allscripts are not helpful. They are nice people...
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We spend a lot of time making road maps with Allscripts, and we get excited when they show specific...
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Based on my experience with other vendors, Allscripts charges way more than they should, but they do...
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After upgrades, we spend months digging out of problems because the quality of the code is very...
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The best things about Sunrise are that it is flexible and customizable. The way clinicians process...
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Allscripts is very proactive in some areas, but they struggle with the third-party products we buy...
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My issue with Allscripts is that they don't have enough development staff members for the practice...
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One of the things that Allscripts did in a recent upgrade took much longer to complete than it...
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Our relationship with Allscripts could certainly be better. I work closely with their people all the...
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Allscripts PM isn't my favorite, but I could look at any practice management system and say the same...
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Sunrise allows customers to do their own customizations. But this is also a pain point because...
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I don’t think Allscripts’ different divisions talk to one another. Allscripts has developers around...
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Sunrise does not integrate with our other systems very well. It is problematic and needs constant...
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I probably wouldn’t buy this system again if the decision were up to me. The reporting in the system...
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We put in a case for an issue, and we got a response in just over a week. The response from the...
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Allscripts keeps 50% of their promises. Normally, they supply the service we need, but when we do...
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There are many aspects of the system that the vendor could make much easier for people who do data...
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We had an upgrade on the system, but after the last upgrade we did, there were quite a few issues...
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The vendor has pretty much no training. We would probably have to pay for any type of training.
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When we make an investment in a product like Allscripts PM, we are putting a large chunk of change...
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Allscripts PM can do a lot in terms of getting the claims out. That is good. The bad part of the...
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If updates were offered at no cost, I would rate the system higher. Because of all the little...
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Allscripts' executive involvement is pretty good, but it always involves selling another product. We...
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Allscripts PM's reporting is good. Allscripts PM is an intuitive system to use. Every system has...
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Sunrise doesn't have a lot of information behind the scenes. It is only as smart as the people who...
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I haven't had any training since we got the product a while ago. The product requires an exorbitant...
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The product doesn't do anything. The software doesn't collect the kind of data that we can actually...
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We have had some organizational changes that have limited the product’s development, but even before...
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The vendor recognizes that we need upgrades when we have server malfunctions or when something...
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I wish that Sunrise Ambulatory Care's scheduling system were way more integrated. Right now, we have...
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Sunrise Ambulatory Care is definitely more developed than other solutions in its suite. I am saying...
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Doing documentation in Sunrise Ambulatory Care has never been efficient. Some of Allscripts' newer...
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Allscripts has always been a strong partner. In many ways, in our history of working with the...
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With this pandemic, being mobile is critically important. Our providers are working outside of exam...
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The acute care side of the product seems to be Allscripts’ status quo. There are incremental...
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The user interface looks like something from the nineties. It is not smooth for the clinician to...
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There are a lot of things in TouchWorks EHR that we don't use because of the type of facility we...
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My recommendation to the vendor would be to fix the bugs in their system. We pay a lot of money for...
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Allscripts is trying to catch up. They made some technical changes in their systems with one of...
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In the past, Allscripts did deliver on requests or requirements that we put forward, but it took us...
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One thing that the current product does well is present an interface that makes sense, although it...
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Care Director needs a more stable structure when it comes to product development. The last version...
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Allscripts has a good product when it comes to the solution that was given to us for our program....
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As far as I can remember, Allscripts did have a structure for off-hour support. Many times, I called...
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There were times when Allscripts would find an issue and let us know, but many other times, we as...
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Allscripts is very responsive. I am quite happy about that. They have a simple ticketing system, and...
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Overall, the solution is built and updated in a way that makes it easy to work with. It can keep up...
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The actual upgrade process for the solution is painful. It requires a lot of testing and a lot of...
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We get a certain amount of custom work included in our contract.
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We can interface both ambulatory and acute patients into any system we want. We get better...
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We are having an integration issue, but I am not sure where to place the blame for that. It might be...
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The first upgrade was a disaster. It was painful and took a long time. The last version upgrade we...
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Everything that we need from the system is available to all users of the system. I can't think of...
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Allscripts has been quite good about providing visibility when it comes to their development and...
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Allscripts has work to do on the system. To gain entry into the product, patients have to be...
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For the most part, Allscripts keeps their promises with FollowMyHealth. However, it has taken them a...
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The Sunrise system has a very open architecture. We can configure and modify the system as needed....
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The number of clicks is probably the biggest issue people have. Clinicians in particular have to get...
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We utilize a different EMR for a certain specialty. The integration between that product and the...
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Our patients have adopted the portal. The solution makes it easy for us to configure open documents....
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Allscripts has had a lot of turnover. The support is not as good as it used to be. We have heard of...
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We started to send invitations to our patients once they arrived, and the invitations spiked our...
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There are features that would be nice to have, and we have been asking for them for years, but the...
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Sunrise Ambulatory Care is a real challenge for clinicians. It is great to have an integrated...
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We have put a lot of work into the product. Part of that is a combination. We first purchased some...
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The patient experience with FollowMyHealth has improved, but we have challenges that are a...
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The biggest issue is getting end users connected. That is very hard, and people just give up on it....
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The system is less expensive than others, but it is awful.
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If Allscripts comes through with all that I need concerning logical structures for health issues, I...
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We wanted to replace our notes with the newly formatted notes that Allscripts has developed. It...
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Whether I would recommend Allscripts' system to a friend would depend on whether I wanted to keep...
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A lot of the things that Allscripts has to do won't come about until later releases. We have a major...
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The product is not part of our long-term plans. The vendor has a long way to go with the system. I...
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The system is more open and has the potential to be better than other vendors' systems, such as...
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The vendor showed us some specialty technology that I was very impressed with. And then I asked the...
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TouchWorks EHR was supposed to have been developed specifically for providers to make their lives...
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TouchWorks EHR is an enterprise-grade EHR. It has vast capabilities and a ton of underlying...
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The vendor has a pretty robust set of integration capabilities. There are a few different components...
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In the years that I have dealt with the system, I haven't seen anything earth shattering that seemed...
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Allscripts' support people fall victim to something that a lot of other support people fall victim...
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When there are issues that affect multiple Allscripts customers simultaneously, the vendor is very...
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The product hasn't changed in the last few years. As meaningful use rules have come out, Allscripts...
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TouchWorks EHR is a good system. The problem we have at our site is that we have a couple of EMR...
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The revenue cycle piece in TouchWorks EHR is not Allscripts' strong point. We need to see more...
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TouchWorks EHR has a strong documentation function. The tool works very well, and users are using it...
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Allscripts has had real challenges with modernizing their capabilities. Unfortunately, we haven't...
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We have been waiting for a few years, but the next upgrade will let us get rid of our current...
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We have a very good relationship with the vendor's support people. If there is a defect, we receive...
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We have excellent access to the vendor's executives. The layer of executives up to the people who...
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There is a bit of a gap between Allscripts' support organization and their development organization....
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We decided not to go with the combined EHR for inpatient and outpatient. It would be very hard for...
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Allscripts has been showing us pieces of what they are going to deliver. There is a major branch off...
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Recently, we have had many issues regarding meaningful use, completion, and communication. The...
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Allscripts isn't expensive. They were the least expensive vendor when we purchased them. We have...
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I used to really like Allscripts, but I am very down on them now. They haven’t kept up with the...
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Nothing is integrated with Sunrise. We want to integrate several other systems, and that has been...
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Allscripts' products aren't solid when the vendor rolls them out. That seems to be a common thing...
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We had a few systems, and we chose to stick with TouchWorks EHR because it was the biggest one we...
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If I were starting over, I would go with Epic instead of Allscripts. Allscripts didn't do anything...
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Allscripts keeps their promises. That is partly because I hold Allscripts to things. I am very...
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TouchWorks EHR does what Allscripts says it does. They don't market anything it doesn't do. The...
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We use the solution to share data according to the terms of our internal HIE. The solution isn't too...
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We have a good contract with Allscripts, and that is the reason we stay with them. We have had a...
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I have zero confidence in Allscripts' ability to continue to innovate and drive good solutions....
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Allscripts hasn’t done a lot with their portal, and they don't have a strong patient engagement tool...
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Allscripts is Johnny-on-the-spot when we call them for something. A few years ago, they put in...
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Allscripts changed their entire platform from an Internet Explorer-based TouchWorks product to a...
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Allscripts does really well keeping their promises on the practice management tool. We have no...
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Allscripts avoids charging for every little thing, but that might vary by client. We have negotiated...
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Allscripts PM is a really static system. There is not a whole lot that we can break in there.
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Allscripts PM’s ease of use could be better, and I attribute that to the world and that the way that...
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Allscripts doesn't change much. I haven't seen anything new out of them in a long time.
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Allscripts has information sessions for versions looking forward to address regulatory things and...
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We had a lot of delays with upgrades simply because Allscripts had problems with upgrades. Granted,...
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We still deal with problems from the lack of true integration between TouchWorks EHR and Sunrise....
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We built several things ourselves because we got tired of waiting for Allscripts to develop those...
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We haven't had to deal with the nickel-and-diming simply because of our contract, but there are...
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Allscripts' support and development has deteriorated, and things aren't going quite as well as we...
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This is the first year we are definitely reconsidering whether we should have gone with Allscripts....
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We continue to have technical problems from time to time. Right now, we have been working on an...
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Everything is pretty cool with Allscripts. We have been maintaining the system in terms of versions....
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Allscripts has transitioned a lot of support from out of the states with their long-established...
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Allscripts could be making it easier for the physician to document. Anything that we can do to...
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Allscripts has changed their training process to be more hands on with people on-site. There is more...
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We want Allscripts to reduce the click count for the EHR. They could continue to tweak the...
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Allscripts keeps most of their promises but not all of them. There are issues with bug fixes. But...
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Allscripts' top executives are too far removed from their customers and their problems. Those...
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I really hate that we have to pay extra money for training. The solution already costs so much...
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The solution is complicated, and the training that we have had for it has been largely ineffective....
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Allscripts parades all the new features coming in a new version of TouchWorks EHR. The new features...
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Allscripts hasn’t provided any new training beyond the go-live. It would be beneficial to get...
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Since we have moved to the TouchWorks EHR environment, Allscripts has been good about being...
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I used to be in Allscripts’ corner, but they have really deflated me. From an EHR standpoint, the...
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We are looking for another vendor, so whether FollowMyHealth is part of our long-term plans is questionable....
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FollowMyHealth is a cloud-based system. Allscripts doesn't tell us when they upgrade the system....
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FollowMyHealth has strong interoperability. We like the functionality that allows patients to see...
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The vendor reorganized a lot of information in the patient portal, and that has been confusing for...
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We have no idea where Allscripts is heading. They don't communicate. I would like to see Allscripts...
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We must escalate our issues with Allscripts because they aren't fixing anything. When we escalate,...
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TouchWorks EHR is easy to use, and it is customizable. We can build screens and menus that meet our...
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Allscripts is keeping up with CMS and government requirements, but they aren't looking to advance...
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We want the system to allow for OCR searching within the application, and we want the user setup to...
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We are happy to have brought all of our billing in-house. We are no longer using a third-party...
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The look and functionality of Allscripts PM are old and archaic. I don’t think Allscripts has...
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We get so many complaints about FollowMyHealth from patients who have used portals like MyChart....
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FollowMyHealth was heading in the right direction. The base FollowMyHealth is fine. In the past,...
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The scheduling and billing sides of Allscripts PM makes it a solid product. We don’t have many...
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We would like the product to have more advancements with scheduling. In their latest release, they...
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The most important attribute Allscripts should focus on is interoperability. They are a little bit...
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Back when we initially implemented this system, we were given assurances that within a year of...
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When we discussed needing certain customizations with Allscripts, we spent a lot of time and hours...
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Allscripts is engaged, but they are in a defensive position rather than an offensive position. They...
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It would make a huge difference if Allscripts were more proactive. If we saw the effort, we could...
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We have had Allscripts PM for a long time. We know the system very well, and it is working well for...
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Denials are our pain point right now. We have a pretty fast turnaround time, and our A/R is going...
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The scheduler in Allscripts PM is easy. We have a great system and have taught our physicians how to...
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We are extremely dissatisfied with Sunrise. It takes a long time for us to do anything with...
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I like my off-shore team from Allscripts a lot. They work very hard for us.
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Sunrise wasn't implemented well at our hospital. That is the only reason that I give Allscripts any...
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Allscripts looks like a company that is circling the drain. They are charging more and more for less...
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I like the fact that TouchWorks EHR is web based and customizable. The price is still expensive, but...
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Allscripts does a very poor job of training. That is their biggest downside. They charge people for...
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FollowMyHealth needs a much better form system. Patients are constantly filling out forms in the...
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FollowMyHealth hasn’t changed much in the last few years. It is decent, but I would not consider it...
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I don’t like the way FollowMyHealth displays labs and documents from the EHR. The lab’s display is...
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We tried to update our system to the latest version. We got really close to that implementation, but...
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The solution has proven to be difficult to use. We can't modify, change, or personalize things in...
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There isn't a unified database in TouchWorks EHR. That is a huge problem. There are different...
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I definitely wouldn't buy TouchWorks EHR again. Allscripts makes us pay for everything. There is an...
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A while ago, Allscripts promised us all sorts of new things for the system. They weren't able to...
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Allscripts doesn't offer any training. We do our training internally with our own staff members....
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We have had the same functionality for years. Allscripts PM should be able to give cost estimates...
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The PM is very stable, even with upgrades. There are never any issues. Allscripts’ support is really...
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The cost for new interfaces has doubled. I never know how much an upgrade will cost, and it changes...
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We purchased the product through Allscripts. We have yet to reach out to a third-party vendor to...
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The system has new releases that we have been advised to take. Allscripts tells us we shouldn't take...
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We think our satisfaction will increase because Allscripts is redoing their outdated C++ code base...
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There is a lot of finger-pointing when it comes to integration. Issues are always somebody else's...
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We want more automation. The vendor needs to do an update of their form letter process and stop...
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The upgrades have been better than they used to be. Recently, there was an update for their EMR that...
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Overall, the PM system is a good, consistent product. There are some more bells and whistles that we...
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I don’t know whether any practice management software is set up for interoperability, including this...
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Allscripts nickel-and-dimes us. Recently, they have been a little better, but they still want to...
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Recently, we upgraded TouchWorks EHR, and the upgrade was terrible. The system is getting better...
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The product has a lot of flexibility and customization. We acquired a facility that was using a...
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Allscripts PM is easy to use. It is pretty basic. The scheduling is easy to do, but there are a lot...
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The reporting in the product is lacking. Luckily, we can pull things ourselves, but if we just want...
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We like that the system interfaces with some third-party tools. That helps increase our workflow,...
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We are having a lot of issues with processes for split billing and secondary claims in Allscripts...
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Reporting with the PM system is better than it is with the EHR, but there were some issues in the...
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