Allscripts Suite Comments

 

Preferences

   Bookmark

Give your feedback

Current Time Inside Cache Tag Helper: 9/29/2020 9:16:50 PM and Model.EvProductId = 54142

Commentary Summary

Positive
##%
Neither
##%
Negative
##%

User Commentary

Sort by

Manager

Service and Support

We really like working with Allscripts. We liked what Extended Care Information Network (ECIN) did...

Sep 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

With the CarePort piece, we can determine a particular payer. The system shares information with us....

Sep 2020
 Helpful

 or  to see details.

Manager

Interfacing and Integration

I would tell Allscripts' executives to keep moving forward with integration and with the CarePort...

Sep 2020
 Helpful

 or  to see details.

Manager

Service and Support

Allscripts is moving forward with things, but the architecture seems to be the same as it has always...

Sep 2020
 Helpful

 or  to see details.

Director

Relationship

The vendor is a good partner, and they try to help out whenever they can. We have direct access to...

Sep 2020
 Helpful

 or  to see details.

Director

ROI / Cost (care and feeding)

A challenge in working with the vendor is they have a need to generate project packs. The project...

Sep 2020
 Helpful

 or  to see details.

Director

Functionality and Upgrades

One of our concerns is the downtime. The project packs that the vendor puts out have to be developed...

Sep 2020
 Helpful

 or  to see details.

Director

Technology

The system being part of our long-term plans is debatable. We don’t have a better solution, but we...

Sep 2020
 Helpful

 or  to see details.

Director

Service and Support

The vendor did a lot for us during the COVID-19 crisis. They came to the table with an offering for...

Sep 2020
 Helpful

 or  to see details.

Director

Implementation and Training

Allscripts’ training is a big problem. The vendor is terrible at training, and they are terrible at...

Sep 2020
 Helpful

 or  to see details.

Director

Interfacing and Integration

We have run into some performance issues that have been problematic for some of our end users. The...

Sep 2020
 Helpful

 or  to see details.

Director

Functionality and Upgrades

I believe we are getting our money’s worth with where we are right now. The system is really...

Sep 2020
 Helpful

 or  to see details.

Director

Technology

Allscripts delivers new technology, but they are usually a little bit behind. We have internal...

Sep 2020
 Helpful

 or  to see details.

Director

Service and Support

Allscripts’ organization has changed a lot. The vendor’s ability to keep promises varies across the...

Sep 2020
 Helpful

 or  to see details.

Director

Service and Support

The vendor responded quickly to the COVID-19 crisis. We could map all of COVID-19 and put in an...

Sep 2020
 Helpful

 or  to see details.

Director

Functionality and Upgrades

The system is part of our long-term plans. It is considered one of our organization's critical...

Sep 2020
 Helpful

 or  to see details.

Director

Relationship

The vendor keeps their promises. I have worked with a lot of vendors over my career, but Allscripts...

Sep 2020
 Helpful

 or  to see details.

Director

Functionality and Upgrades

We struggle sometimes with upgrades because of our long-term relationship with the vendor. There are...

Sep 2020
 Helpful

 or  to see details.

Director

Functionality and Upgrades

The system is easy to use and navigate, and the users love it. The vendor delivers new technology to...

Sep 2020
 Helpful

 or  to see details.

Director

Relationship

I am pretty involved with the vendor executives. We have regular meetings and reports, so the...

Sep 2020
 Helpful

 or  to see details.

Director

Future Outlook

I forecast that my satisfaction a year from now will be slightly improved. The new upgrade will help...

Sep 2020
 Helpful

 or  to see details.

Physician

ROI / Cost (care and feeding)

I am using every bit of my energy to convince my company to switch products. Allscripts charges for...

Sep 2020
 Helpful

 or  to see details.

Physician

Service and Support

I suspect that the vendor supported us during the COVID-19 crisis because some codes got added to...

Sep 2020
 Helpful

 or  to see details.

Physician

Interfacing and Integration

Integration is probably the worst thing with Allscripts because the system doesn't integrate with...

Sep 2020
 Helpful

 or  to see details.

Physician

Functionality and Upgrades

Unfortunately, Allscripts has told us that we can't take the upgrades because they won't work for...

Sep 2020
 Helpful

 or  to see details.

Director

Service and Support

There continues to be errors with Allscripts' support. The support people are better than other...

Sep 2020
 Helpful

 or  to see details.

Physician

Functionality and Upgrades

I have used two Allscripts products. My group was on Professional EHR for a while, and that wasn't...

Sep 2020
 Helpful

 or  to see details.

Director

Functionality and Upgrades

We are moving away from TouchWorks EHR because we want to be more patient-centric. There is a...

Sep 2020
 Helpful

 or  to see details.

Director

Technology

The vendor really stepped up their game during COVID-19 in terms of delivering new technology that...

Sep 2020
 Helpful

 or  to see details.

Physician

Relationship

Allscripts sends a team of executives out to our organizations regularly, so I have gotten to meet...

Sep 2020
 Helpful

 or  to see details.

Physician

Functionality and Upgrades

I despise Allscripts. I find TouchWorks EHR to be a dysfunctional product that has extremely poor...

Sep 2020
 Helpful

 or  to see details.

CEO/President

Functionality and Upgrades

We don't know whether Allscripts will be part of our long-term plans. Some of our locations use...

Sep 2020
 Helpful

 or  to see details.

CEO/President

Service and Support

Allscripts promises things they don't deliver. Allscripts is very slow at addressing changes that...

Sep 2020
 Helpful

 or  to see details.

CEO/President

Functionality and Upgrades

I haven't heard too many negatives about Allscripts' upgrades, but I have heard about issues with...

Sep 2020
 Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

Sometimes I don't know what is coming in the new Allscripts upgrades. One of the last two upgrades...

Sep 2020
 Helpful

 or  to see details.

VP/Other Executive

Service and Support

Allscripts is not as good at providing support as they are at doing other things. We will put in a...

Sep 2020
 Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

I do recommend the system. The only reason I would potentially not would be if there were something...

Sep 2020
 Helpful

 or  to see details.

VP/Other Executive

Future Outlook

Allscripts is part of my short-term plan. I suppose Allscripts is part of our long-term plan unless...

Sep 2020
 Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

Allscripts is pretty good at driving tangible outcomes. Allscripts is spot on. I have zero...

Sep 2020
 Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

Allscripts has other things that might meet my needs, but I have not been willing to pay for those...

Sep 2020
 Helpful

 or  to see details.

CMIO

Technology

We did our own usability testing for Allscripts, and they scored about 40%. That is based on...

Sep 2020
 Helpful

 or  to see details.

CMIO

Service and Support

Because of COVID-19, there were many regulations that were relaxed. We had to develop our own...

Sep 2020
 Helpful

 or  to see details.

CFO

ROI / Cost (care and feeding)

Our decision was driven by the need for an integrative medical record in the clinical process on the...

Sep 2020
 Helpful

 or  to see details.

CFO

Functionality and Upgrades

We have seen some improvement on the clinical side. It is actually pretty good, so I would consider...

Sep 2020
 Helpful

 or  to see details.

CFO

ROI / Cost (care and feeding)

Allscripts did internalize and accept a lot of cost. During the implementation, they absorbed a lot...

Sep 2020
 Helpful

 or  to see details.

CFO

Implementation and Training

I would rate the clinical side a lot higher for working as promoted as opposed to some of...

Sep 2020
 Helpful

 or  to see details.

CFO

Functionality and Upgrades

We haven't really had a lot of upgrades yet. We are due for one. Allscripts has fixes in future...

Sep 2020
 Helpful

 or  to see details.

CMIO

Functionality and Upgrades

We had a couple of near-death experiences with Allscripts when it came to upgrades. We would take...

Sep 2020
 Helpful

 or  to see details.

CMIO

Service and Support

Allscripts' A team is not so good. With the people that we speak with from Allscripts, we are always...

Sep 2020
 Helpful

 or  to see details.

CMIO

Interfacing and Integration

With TouchWorks EHR, there is one-click access to our local HIE, and that is about the only thing we...

Sep 2020
 Helpful

 or  to see details.

CFO

Functionality and Upgrades

The transfer of clinical information is better now. The clinic tells us that the system is good. The...

Sep 2020
 Helpful

 or  to see details.

CIO

Functionality and Upgrades

We have been trying to transition to an upgraded version of dbMotion Solution for an extended period...

Aug 2020
 Helpful

 or  to see details.

VP/Other Executive

Interfacing and Integration

dbMotion Solution didn’t end up working well to support our population health goals, so I haven’t...

Aug 2020
 Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

We are using dbMotion Solution in a background state right now. It is being used, updated, and kept...

Aug 2020
 Helpful

 or  to see details.

VP/Other Executive

Service and Support

We were sticking with Allscripts through an upgrade, but as that transition and project dragged on,...

Aug 2020
 Helpful

 or  to see details.

VP/Other Executive

Relationship

The problem wasn't that Allscripts wasn't flexible throughout COVID-19, but they didn't offer us the...

Aug 2020
 Helpful

 or  to see details.

VP/Other Executive

Relationship

Allscripts is still challenging to work with; they are still able to be distracted. I get frustrated...

Aug 2020
 Helpful

 or  to see details.

VP/Other Executive

Future Outlook

We have been able to do something that took years of negotiation. I think we have a better seat at...

Aug 2020
 Helpful

 or  to see details.

VP/Other Executive

ROI / Cost (care and feeding)

Allscripts hasn't been too good at supporting us through COVID-19 on the financial side. Allscripts...

Aug 2020
 Helpful

 or  to see details.

CIO

Service and Support

I would give Allscripts' ongoing support the highest score. We create a case online, and the vendor...

Aug 2020
 Helpful

 or  to see details.

CIO

Other Observations & Comments

I wouldn't say that we purchased any technology for unexpected gaps. The technology we had to...

Aug 2020
 Helpful

 or  to see details.

CIO

Lessons Learned

Whether the product works as promoted is tricky to say. Customers can build the platform any way...

Aug 2020
 Helpful

 or  to see details.

CIO

Functionality and Upgrades

The product isn't intuitive in any sense of the word. We can't just bring someone in and expect the...

Aug 2020
 Helpful

 or  to see details.

CIO

Relationship

I would give the vendor the highest score for executive involvement. We had some issues during one...

Aug 2020
 Helpful

 or  to see details.

CIO

Functionality and Upgrades

We can use the product like it is supposed to be used. A lot of physicians are seeing more than 25...

Aug 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

The system is pretty straightforward for the end users. I would give the vendor a good rating for...

Aug 2020
 Helpful

 or  to see details.

Manager

Service and Support

We had no issues with the vendor during the COVID-19 crisis. Allscripts did an excellent job. We...

Aug 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

The technology does a good job of supporting patient-centered care. We have built our workflows...

Aug 2020
 Helpful

 or  to see details.

Manager

ROI / Cost (care and feeding)

The vendor avoids charging for every little thing. We usually get a quote up front, and Allscripts...

Aug 2020
 Helpful

 or  to see details.

Manager

Implementation and Training

The vendor's implementation service teams are very thorough, and the teams do a good job. They are...

Aug 2020
 Helpful

 or  to see details.

Manager

Implementation and Training

We do a lot of integrations that are unrelated to the product, but the vendor does a pretty good job...

Aug 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

The system runs all the time and doesn't really break. There are sometimes errors and issues that...

Aug 2020
 Helpful

 or  to see details.

Manager

Technology

The vendor does a good job of delivering new technology. The vendor takes the initiative and makes...

Aug 2020
 Helpful

 or  to see details.

Manager

Service and Support

The vendor's support is okay. When we need the vendor, they are there for us, but sometimes the...

Aug 2020
 Helpful

 or  to see details.

Manager

Service and Support

The vendor's support for day-to-day questions can be a little weak at times. There are people that...

Aug 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

Driving tangible outcomes could mean a lot of different things to a lot of different people. For our...

Aug 2020
 Helpful

 or  to see details.

Manager

ROI / Cost (care and feeding)

We have received our money's worth on the product. We get good value for what we pay. The product is...

Aug 2020
 Helpful

 or  to see details.

Manager

Interfacing and Integration

Like many vendors, Allscripts purchases different modules and still doesn’t have them integrated...

Aug 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

Allscripts' system is highly customizable. We have been able to build our order entry forms and...

Aug 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

In terms of clinical documentation, we were used to a tab that took us from one area of...

Aug 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

Allscripts was behind in their support for COVID-19. We were building things for that before they did....

Aug 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

The upgrades to Allscripts' system are a nightmare. We are always behind, and our outsource team...

Aug 2020
 Helpful

 or  to see details.

Physician

Implementation and Training

Sunrise Acute Care had a bigger learning curve than our other system, but we had very good training....

Aug 2020
 Helpful

 or  to see details.

Physician

Functionality and Upgrades

The providers get prompts from the hospital, and those are driven by the lack of documentation on...

Aug 2020
 Helpful

 or  to see details.

Physician

Future Outlook

The system does a very good job of supporting our integration goals. The hospital is likely going to...

Aug 2020