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Allscripts Suite
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Subject Expert
Coray Tate
VP of Research / Strategy, Clinical
KLAS VP of Research / Strategy, Clinical - Coray Tate
 
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User Commentary

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Director

We like that the system interfaces with some third-party tools. That helps increase our workflow,...

Oct 2021
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Director

We are having a lot of issues with processes for split billing and secondary claims in Allscripts...

Oct 2021
||
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Manager

Reporting with the PM system is better than it is with the EHR, but there were some issues in the...

Oct 2021
||
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Manager

The product is pretty simple. There are no major issues. I don't know that any of the upgrades have...

Oct 2021
||
(0)
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Manager

One little feature that would be nice is the ability to customize the window a bit. When we pull up...

Oct 2021
||
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Manager

We didn’t need much vendor executive involvement. There were a few times when we had to get things...

Oct 2021
||
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Manager

This system is definitely better than the system we previously had but wouldn't be at the top of our...

Oct 2021
||
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Manager

The messaging in the system worked fine but was confusing. A patient could put in their history, but...

Oct 2021
||
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Manager

The vendor promised a lot of new things and never came through on those things. I wouldn’t recommend...

Oct 2021
||
(0)
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Manager

Allscripts does some innovations well, but a lot of pieces of the product don't change. We feel like...

Oct 2021
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Manager

Like the rest of the country, Allscripts is struggling to have staff who provide support. When we...

Oct 2021
||
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Manager

There are some nuances that make TouchWorks EHR difficult to use in specific practices. We find...

Oct 2021
||
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Director

We want our entire organization to be on Sunrise. The primary driver for that was just a desire by...

Sep 2021
||
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Director

We are happy with the product overall. The platform has been pretty stable for us. Nothing has...

Sep 2021
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Director

The platform is so customizable that it is difficult for the vendor to provide anything other than...

Sep 2021
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Director

The vendor really needs to look at the user interface and efficiency of moving in the tool. They...

Sep 2021
||
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Director

We work with a lot of vendors. Allscripts is pretty good. When we log a ticket, Allscripts is...

Sep 2021
||
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Director

The vendor's proactivity has improved. They are fairly proactive with emails, notifications, alerts,...

Sep 2021
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Director

The vendor executives are pretty involved from senior project management and client representatives...

Sep 2021
||
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Director

The vendor gives us the tools we need, but because the solution is so customizable, we have to...

Sep 2021
||
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Director

The system is not something that we just plug in and have work out of the box. If an organization...

Sep 2021
||
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Director

From a patient perspective, the system is pretty easy to use. It is a nice, easy app that plugs into...

Sep 2021
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Director

The vendor could improve their quality control. Allscripts needs to make sure that their code and...

Sep 2021
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Director

The portal does its job very well. It is a portal, but it is fairly bulletproof from a...

Sep 2021
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Director

The vendor keeps us up to date on all of the regulatory pieces that we require them to, like federal...

Sep 2021
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Director

The vendor could do a better job of taking up some of their resources to polish up different modules...

Sep 2021
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Director

The vendor's solutions aren't cheap, but they do a pretty good job of providing value. The system...

Sep 2021
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Director

We are in the process of migrating away from the product. The system really needs a UI uplift badly....

Sep 2021
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Director

Allscripts' billing process is not bad. I don’t feel like they charge for every little aspect....

Sep 2021
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Director

For what we use Allscripts PM for, it is not a terrible system. It is a little bit behind the realm...

Sep 2021
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Director

We are able to report through Allscripts PM, and it generates reports pretty accurately. The billing...

Sep 2021
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Director

There is no training from Allscripts. Whenever there is an update or anything, we essentially get an...

Sep 2021
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CIO

Allscripts' concept with the Care Director and Care Management products being interfaced was that we...

Sep 2021
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CIO

We can enter cases online, or we can call Allscripts support. When we feel something needs to be...

Sep 2021
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CIO

There are things that the vendor could do in terms of setting up more regular cadences for talking...

Sep 2021
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(0)
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CIO

Allscripts Care Management works really well, and our care team really liked it. I have heard...

Sep 2021
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CIO

We aren't charged for every little thing, but there have been some additional add-ons. I don't feel...

Sep 2021
||
(0)
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CIO

If someone is looking for a product for post-discharge, Allscripts Care Management is probably one...

Sep 2021
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CIO

Allscripts Care Management has been working well for years, and that would lead me to believe that...

Sep 2021
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(0)
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Director

Allscripts nickel-and-dimes us when we want to create custom reports.

Sep 2021
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Director

The vendor's tech support people work remotely pretty often. It can sometimes be difficult to hear...

Sep 2021
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Director

We received more executive support in the past with on-site visits and things like that. I think...

Sep 2021
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Director

I don't think that Allscripts does the best job of understanding our network and setup because every...

Sep 2021
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Director

We have had a lot of opportunities to personalize and customize TouchWorks EHR. There is a similar...

Sep 2021
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(0)
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Director

The only negative thing that I have to say about Allscripts is that they don't go back and make...

Sep 2021
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Director

There are minor functionalities in the solution that sometimes get lost in upgrades. For example, we...

Sep 2021
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Director

The ease of use is middle of the line. In our experience at our specialty clinic, FollowMyHealth is...

Sep 2021
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CIO

Allscripts’ strength is that they have an enterprise solution for both the acute and ambulatory...

Sep 2021
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CIO

Allscripts’ weakness is that they don't have an enterprise HIM product. They rely on Hyland's...

Sep 2021
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CIO

If the price were the same, then I would buy Allscripts' product again if I were starting over. If I...

Sep 2021
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(0)
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CIO

Allscripts has kept promises, but with a lot of push from us. Once they are committed, they keep...

Sep 2021
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(0)
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CIO

The ServiceNow product has not been fully integrated within Allscripts' system because it is in a...

Sep 2021
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(0)
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CIO

Allscripts is proactive because they bring things to our attention. But there is still room for...

Sep 2021
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(0)
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CIO

I have the executives’ numbers on my cell phone, and when I have called them, they have answered....

Sep 2021
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(0)
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Director

Based on my personal experience with other portals through other healthcare systems, I feel like...

Sep 2021
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(0)
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Analyst/Coordinator

We started using dbMotion Solution when we merged with another organization that was already on...

Sep 2021
||
(0)
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Analyst/Coordinator

Allscripts is working on setting up Carequality and has some things on the road map. They are going...

Sep 2021
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(0)
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Analyst/Coordinator

If an organization is an Allscripts hospital, and all of their outpatient clinics are on TouchWorks...

Sep 2021
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(0)
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Analyst/Coordinator

Allscripts has APIs for their own product, but they don't have much outside of those. We are stuck...

Sep 2021
||
(0)
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Analyst/Coordinator

When we started our project, Allscripts showed us an amazing functionality where we could ingest and...

Sep 2021
||
(0)
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Analyst/Coordinator

Allscripts is constantly saying that we didn’t contract for something and that we need to pay more...

Sep 2021
||
(0)
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Analyst/Coordinator

I had a case opened for dbMotion Solution for something that was broken for months. One of our...

Sep 2021
||
(0)
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Analyst/Coordinator

Allscripts is pretty good at communicating upgrades. Allscripts is proactive in terms of letting us...

Sep 2021
||
(0)
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Director

When we have a problem, the vendor's support is pretty good. Allscripts at least provides the tools...

Aug 2021
||
(0)
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Director

I would recommend the product with some caveats. For us, there are probably a lot of other choices....

Aug 2021
||
(0)
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Director

Frustrations aside, once we work through the bugs after an upgrade, the product does okay. The...

Aug 2021
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(0)
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Director

The solution is okay, but its patient portal and some aspects of its digital front door and patient...

Aug 2021
||
(0)
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Director

A lot of Allscripts' updates are regulatory. A lot of their relatively minor updates for regulatory...

Aug 2021
||
(0)
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Director

The product works fine, but its underlying technology stack poses some challenges for us as far as...

Aug 2021
||
(0)
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Director

Allscripts' practice management system and TouchWorks EHR are the results of past acquisitions. The...

Aug 2021
||
(0)
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Director

I understand that new technology is always a challenge, but Allscripts is a little slow to the game...

Aug 2021
||
(0)
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Director

Price and value are always key components that vendors focus on. Allscripts is relatively in line...

Aug 2021
||
(0)
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Director

If we switch vendors in the next few years, there will be a lot of reasons for that change. Part of...

Aug 2021
||
(0)
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Director

Allscripts doesn't always meet our expected timelines.

Aug 2021
||
(0)
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Director

The solution's upgrades tend to be more challenging than we feel that they should be. Our most...

Aug 2021
||
(0)
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Director

Allscripts doesn't offer a lot of training unless we contract them and send people down. They don't...

Aug 2021
||
(0)
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Director

Allscripts does a couple of things really well with integration, but integration hasn't been a broad...

Aug 2021
||
(0)
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Director

It is hard to say what Allscripts could do better. If they could do everything for me, that would be...

Aug 2021
||
(0)
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Director

Allscripts has made a lot of improvements to the PM system in the past few years. They are...

Aug 2021
||
(0)
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Manager

The enrollment process is horrendous and very clunky. I would give the enrollment process a negative...

Aug 2021
||
(0)
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Manager

We are looking for a best-of-breed product, and FollowMyHealth is certainly not that. In the past,...

Aug 2021
||
(0)
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Manager

FollowMyHealth really is a one-trick pony. The costs really are per provider per month. Allscripts...

Aug 2021
||
(0)
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Manager

The system's updates are all done in the background. The vendor sometimes doesn't communicate the...

Aug 2021
||
(0)
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Manager

The vendor's training is pretty static and not very comprehensive. They have a lot of good help...

Aug 2021
||
(0)
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Manager

The integration isn't there. I can't look at my medicine list because the information in the EHR is...

Aug 2021
||
(0)
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Manager

Allscripts absolutely has a vision, but their ability to implement the vision is pretty low. I...

Aug 2021
||
(0)
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Director

We are planning to move to a single platform for our EMR and portal system in the long term, so...

Aug 2021
||
(0)
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Director

If I were an Allscripts customer, I would definitely choose FollowMyHealth again. If I weren't an...

Aug 2021
||
(0)
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Director

Allscripts doesn't charge us for every little thing. Allscripts has been very generous on that front....

Aug 2021
||
(0)
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Director

When Allscripts has reported problems that have affected significant operations or high-volume...

Aug 2021
||
(0)
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Director

I like FollowMyHealth's ability to connect to multiple EMRs. We don't necessarily have to have an...

Aug 2021
||
(0)
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Director

We are victims of our own success in that we have enabled and encouraged patients and been able to...

Aug 2021
||
(0)
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Director

It seems like whenever there is an issue, we find out about it from our patients. My hope is that in...

Aug 2021
||
(0)
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Director

Improvements are needed around patient self-service. The most requested functionality is scheduling....

Aug 2021
||
(0)
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Director

Allscripts should improve the messaging app, which is used for simple, secure back-and-forth...

Aug 2021
||
(0)
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Director

We interviewed many patients regarding portal use and mobile apps. We showed mock-ups of various...

Aug 2021
||
(0)
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CTO

We are going to be shutting down TouchWorks EHR soon. The development has been slow, and the...

Aug 2021
||
(0)
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CTO

In years, there hasn't been a single invoice that we have gotten that we haven't had to contest. We...

Aug 2021
||
(0)
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CTO

Allscripts could do better by using fewer offshore support people that are just reading off a...

Aug 2021
||
(0)
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CTO

TouchWorks EHR has poor interaction with HIEs.

Aug 2021
||
(0)
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CTO

FollowMyHealth lacks forms, the ability to digest patient information, and other promised features,...

Aug 2021
||
(0)
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CTO

FollowMyHealth pretty much only interacts with the EMR, and that works reasonably well.

Aug 2021
||
(0)
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CTO

Allscripts has too many scripted offshore supports, so that is very frustrating.

Aug 2021
||
(0)
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CIO

FollowMyHealth is a little bit more restrictive than the EMR because we are pushing it out to...

Aug 2021
||
(0)
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CIO

The FollowMyHealth portal works great in conjunction with online scheduling and things like that. We...

Aug 2021
||
(0)
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CIO

The whole reason for going to a single platform was to get off the different applications for every...

Aug 2021
||
(0)
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CIO

Everyone knows the clinical system pretty well. It is pretty standard to make changes and tweaks...

Aug 2021
||
(0)
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CIO

We have had the same client executives for years. Anytime we need something or there is an issue, we...

Aug 2021
||
(0)
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CIO

We have had some challenges with Sunrise Ambulatory Care, but all of our providers are seeing just...

Aug 2021
||
(0)
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CIO

We went through an implementation of another Allscripts solution that failed. Then Allscripts...

Aug 2021
||
(0)
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CIO

I would like to see Allscripts certify their applications on newer versions of Windows. They have an...

Aug 2021
||
(0)
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CIO

Vendor relations can always be a little better. I have spoken to Paul Black, but we haven't seen a...

Aug 2021
||
(0)
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CIO

The lesson learned was that it was a mistake to do the implementation through a staged approach...

Aug 2021
||
(0)
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CIO

dbMotion Solution has never worked the way we have expected. We have spent a lot of time and effort...

Aug 2021
||
(0)
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Manager

We are leaving Allscripts. I have had a couple of very bad implementations of additional products in...

Aug 2021
||
(0)
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Manager

FollowMyHealth will not integrate with our EMR.

Aug 2021
||
(0)
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Manager

I have always thought that FollowMyHealth is expensive but solid. We get our money's worth.

Aug 2021
||
(0)
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CIO

Allscripts has not delivered on the promise of Sunrise. They have talked about it being a solution...

Aug 2021
||
(0)
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Nurse

We have been using Allscripts Care Management at the facility for a long time. Our facility is...

Aug 2021
||
(0)
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Nurse

We don't really have a lot of support for Allscripts Care Management. If I log a ticket, I have to...

Aug 2021
||
(0)
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Nurse

The utilization piece in Allscripts Care Management is not robust. We actually don't use that piece...

Aug 2021
||
(0)
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Nurse

We haven't received any training from Allscripts for Allscripts Care Management. We have been on our...

Aug 2021
||
(0)
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Nurse

The pricing model for Allscripts Care Management is outdated for the services that Allscripts...

Aug 2021
||
(0)
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Nurse

Allscripts Care Management works well for referrals. It is a niche system, and there aren't a lot of...

Aug 2021
||
(0)
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CIO

TouchWorks EHR is a pretty good ambulatory solution. As a standalone solution, it works. The...

Aug 2021
||
(0)
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CIO

I really like the direction that Allscripts is going with Sunrise. They have just recently started...

Aug 2021
||
(0)
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CIO

Moving to Sunrise was definitely complex. The implementation was challenging, but it was also the...

Aug 2021
||
(0)
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CIO

Some of the headaches that we have dealt with regarding Allscripts have been because of their...

Aug 2021
||
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CIO

Allscripts has a vision that is patient centered. That vision involves having an integrated medical...

Aug 2021
||
(0)
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Director

Leaving Allscripts was the best decision we have ever made, and it puts the kibosh on us starting...

Aug 2021
||
(0)
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Director

Sunrise has a bunch of weird, clunky things. One example is that if we are in the Sunrise pharmacy...

Aug 2021
||
(0)
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Director

I don't know that we actually got much in the way of service from Allscripts. I never saw any...

Aug 2021
||
(0)
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Manager

The bane of our existence is that when we put orders in for lab work, the patients can never find...

Aug 2021
||
(0)
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Manager

One thing that I hate about Allscripts is that they constantly do road map webinars for things that...

Aug 2021
||
(0)
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Manager

The initial training was great. There hasn't really been any ongoing training.

Aug 2021
||
(0)
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Manager

All of us are so frustrated by and done with FollowMyHealth. I don't pay much attention to it...

Aug 2021
||
(0)
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CIO

Ambulatory EMRs are not Allscripts' forte. Sunrise Ambulatory Care requires a lot of customizations...

Aug 2021
||
(0)
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CIO

Allscripts' support has been fair to good. It is not terrible, but it is not stellar either....

Aug 2021
||
(0)
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CIO

Allscripts could improve their project management. They start down the road planning with us and...

Aug 2021
||
(0)
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Manager

The vendor is very innovative. They are at the top of the market. They know how a medical office...

Aug 2021
||
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Manager

We have some third-party vendors who we use. They work with us to help us implement other features...

Aug 2021
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Manager

We haven't missed any benefits. The vendor always brings things to the table for us to look at so...

Aug 2021
||
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Manager

TouchWorks EHR has helped us maintain our efficiency even with one of our latest upgrades. The...

Aug 2021
||
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VP/Other Executive

We have been using Allscripts PM for so long that we just do our own thing. Custom report generation...

Aug 2021
||
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VP/Other Executive

Allscripts’ support people are nice, and they try. If we have a basic question or issue, the support...

Aug 2021
||
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VP/Other Executive

We don’t use Allscripts’ training because we have to pay extra for it.

Aug 2021
||
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VP/Other Executive

Switching software vendors is not fun. I would probably dump Allscripts if I could. We have been...

Aug 2021
||
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CIO

The HealthGrid implementation has been poor. Several years ago, when state-of-the-art software was a...

Jul 2021
||
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Manager

Allscripts should find out what patients of the different demographics and age groups would like...

Jul 2021
||
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Manager

We had two systems that a clinician had to log in to in order to find information, and that is why...

Jul 2021
||
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Manager

There is a difference between Allscripts keeping promises versus improving things. If they say they...

Jul 2021
||
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Manager

When we decided to move to another vendor, Allscripts started saying that they were required to...

Jul 2021
||
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Manager

The ease of use of FollowMyHealth depends on the age of the patient to a certain degree. It depends...

Jul 2021
||
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Manager

dbMotion Solution is decent. Technically, dbMotion Solution was a stand-alone EHR system. Allscripts...

Jul 2021
||
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Manager

I would not recommend dbMotion Solution because if organizations are going with dbMotion Solution to...

Jul 2021
||
(0)
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Manager

FollowMyHealth is decent. We haven’t implemented a lot of things because it is difficult to get...

Jul 2021
||
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Manager

Allscripts kept their promises in terms of making sure that the system was up and running and that...

Jul 2021
||
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Manager

There were some policies that we had to adhere to, such as the 21st Century Cures Act, where...

Jul 2021
||
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Manager

I would suggest that Allscripts modify FollowMyHealth to be more similar to apps that people are...

Jul 2021
||
(0)
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Manager

I was satisfied with dbMotion Solution. It functioned as it was supposed to, but I just didn’t like...

Jul 2021
||
(0)
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CIO

Allscripts promised certain functionality when we contracted with them that they have not delivered....

Jul 2021
||
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CIO

Allscripts does not charge for every little thing, and their service for issues is good.

Jul 2021
||
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CIO

For upgrades, Allscripts doesn’t seem to keep a record of anything about our configuration for...

Jul 2021
||
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CIO

Allscripts is not proactive, but they are helpful when we ask them things.

Jul 2021
||
(0)
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CIO

Allscripts’ system is reliable. The vendor responds quickly when there are issues. But the design is...

Jul 2021
||
(0)
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Director

FollowMyHealth is a smaller application, and it is more nimble and has more enhancements that are...

Jul 2021
||
(0)
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Director

We have a strong partnership with the vendor, and we work very well together. The vendor has a...

Jul 2021
||
(0)
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Director

Every time we add a project type, we have downtime. That is definitely not optimal. So many...

Jul 2021
||
(0)
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Director

The vendor has knowledgeable people who do the training, but there is not a lot of documentation....

Jul 2021
||
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Director

When we find an issue that has to go into the queue to be addressed, the time frame for resolving...

Jul 2021
||
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Director

We get our money's worth from the system. We have made several regulatory requirements that would...

Jul 2021
||
(0)
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Analyst/Coordinator

I have worked with Allscripts' project management team. Their resources have been very responsive to...

Jul 2021
||
(0)
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Analyst/Coordinator

Allscripts' standard reports aren't fantastic, so there are a lot of things where we have to...

Jul 2021
||
(0)
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Analyst/Coordinator

We haven't needed a lot of new bells and whistles with Allscripts' application.

Jul 2021
||
(0)
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Analyst/Coordinator

Allscripts' support is having some issues with their website where multiple tickets are open, and I...

Jul 2021
||
(0)
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Analyst/Coordinator

I have worked on some contracting with Allscripts, and they have been good with us. There are very...

Jul 2021
||
(0)
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Analyst/Coordinator

We are considering moving away from Allscripts' solution and utilizing another application that we...

Jul 2021
||
(0)
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Director

With TouchWorks EHR, we can find the patient data, so the data is in the chart. But when compared to...

Jul 2021
||
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Director

There are third-party integrations that Allscripts does, and whenever it involves a third party,...

Jul 2021
||
(0)
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Director

We have our own staff that does training for TouchWorks EHR, but Allscripts has trained our folks....

Jul 2021
||
(0)
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Director

We have meetings regularly with our account folks to hear what we are doing, what our issues are,...

Jul 2021
||
(0)
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Director

I have worked with multiple EHR vendors. I would tell others that this solution is tough to...

Jul 2021
||
(0)
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Director

It takes a lot to support the solution, but it gets the job done. In terms of tangible outcomes, we...

Jul 2021
||
(0)
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Director

The product meets our needs because it allows us to provide a summary of care and a result. However,...

Jul 2021
||
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CIO

I would leave Allscripts if I had a choice. They don't have an end-to-end, complete offering like...

Jul 2021
||
(0)
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CIO

Allscripts keeps their timelines. There are always a couple of little errors or glitches here and...

Jul 2021
||
(0)
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CIO

Allscripts needs to hire more staff, retain staff, and work to integrate their staff more...

Jul 2021
||
(0)
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CIO

Allscripts' system is really stable and reliable.

Jul 2021
||
(0)
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CIO

Allscripts says their solutions are integrated, but they are not. If we make an improvement to one...

Jul 2021
||
(0)
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Director

Allscripts is very proactive about communicating when a system has gone down. They quickly send out...

Jul 2021
||
(0)
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Director

We recently upgraded the system to include a new profile and the ability to include care quality....

Jul 2021
||
(0)
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Director

dbMotion Solution has what we need. It is easy to use. I like that the agent looks the same...

Jul 2021
||
(0)
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Director

Allscripts doesn't have enough bandwidth for good support services. They are short on staff members,...

Jul 2021
||
(0)
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Director

Allscripts always delivers their latest and greatest half baked. When they deploy something new, it...

Jul 2021
||
(0)
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Director

Allscripts definitely nickel-and-dimes us. With the deployment of releases, the vendor ends up...

Jul 2021
||
(0)
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Director

The vendor's staff isn’t prepared for the implementations. Training doesn’t exist in the Allscripts...

Jul 2021
||
(0)
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Director

The architecture of the system integration is open. There is a developer program that we have taken...

Jul 2021
||
(0)
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Director

Allscripts offers support, but we don’t really get support. It is not helpful for me to log a case...

Jul 2021
||
(0)
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VP/Other Executive

We like that we can give our clinicians evidence by using another system in Sunrise Acute Care....

Jul 2021
||
(0)
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Nurse

FollowMyHealth is a terrible portal. Patients and staff have a hard time getting into the system. If...

Jun 2021
||
(0)
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Nurse

The FollowMyHealth portal was supposed to get upgraded to be more user friendly, but that wasn't the...

Jun 2021
||
(0)
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Nurse

The Allscripts products don't drive tangible outcomes because we don't have any solutions for our...

Jun 2021
||
(0)
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VP/Other Executive

TouchWorks EHR would be easier to use if it required fewer clicks. A lot of clicks are needed to...

Jun 2021
||
(0)
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VP/Other Executive

We have struggled and complained all the way up to Allscripts' executive level, but things still...

Jun 2021
||
(0)
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VP/Other Executive

Our relationship with Allscripts has been a little bumpy, but it is hard to say whether we would do...

Jun 2021
||
(0)
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VP/Other Executive

Allscripts' development cycles and implementation have been lacking. It seems like we will go...

Jun 2021
||
(0)
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VP/Other Executive

The vendor is siloed. They don't communicate as well as we would hope. The quality control of their...

Jun 2021
||
(0)
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CMIO

We have been on Allscripts' system for several years, and we can’t just keep building on it. The...

Jun 2021
||
(0)
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CMIO

We like the system's web messaging. The messages aren’t so bad, and they are under a single tab, but...

Jun 2021
||
(0)
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Manager

For new upgrades, all they do is give us notes of what has been updated, and we have to just learn...

Jun 2021
||
(0)
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Manager

For interfaces, it is hard when we have to get all of the teams involved, but they work very well to...

Jun 2021
||
(0)
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Manager

We can log a ticket with Allscripts, and we get a response. Somebody calls us, and they work through...

Jun 2021
||
(0)
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Director

Allscripts has some good people working for them, but our experience with their business overall has...

Jun 2021
||
(0)
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Director

The Allscripts story is reminiscent of another vendor who would show their customers one of their...

Jun 2021
||
(0)
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Director

If we are going to do any upgrades for the next year, we have to plan because we have to get our...

Jun 2021
||
(0)
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Director

The last upgrade we did with Allscripts was a horror show. The project manager was terrible. They...

Jun 2021
||
(0)
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Director

I like my support people at Allscripts. I have found the right people to talk to. We have a lot of...

Jun 2021
||
(0)
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Manager

We may leave TouchWorks EHR for another EMR. That would be my choice. Another EMR would have better...

Jun 2021
||
(0)
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Manager

Allscripts has dropped a lot of balls and hasn't provided good service for us. Things have just...

Jun 2021
||
(0)
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Manager

We have never had too many downtimes with the system's functionality. The providers seem to find the...

Jun 2021
||
(0)
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Manager

Allscripts really doesn't do much with interoperability. TouchWorks EHR hasn't been my favorite...

Jun 2021
||
(0)
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Manager

The product functionality comes out of the box. There isn't much we can do with anything else. We...

Jun 2021
||
(0)
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Director

I don’t like Allscripts’ executive involvement. They get involved, but they don’t solve anything.

Jun 2021
||
(0)
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Manager

We touch base with some of Allscripts' lower-level support folks, but when we need something, it...

Jun 2021
||
(0)
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VP/Other Executive

There have been a few situations where we have thought that something would be included, and then...

Jun 2021
||
(0)
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VP/Other Executive

I never actually see any ongoing training. Allscripts has a train-the-trainer strategy where they...

Jun 2021
||
(0)
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VP/Other Executive

EMR companies like to talk about integration and interoperability but only insofar as they advance...

Jun 2021
||
(0)
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VP/Other Executive

Allscripts' executives are pretty involved, at least while they are in the phase of getting us the...

Jun 2021
||
(0)
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VP/Other Executive

The system has a very good prescribing module. That is very helpful.

Jun 2021
||
(0)
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VP/Other Executive

Very frequently, patients stop taking their medicine for one reason or another. When we discontinue...

Jun 2021
||
(0)
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VP/Other Executive

The current system for trying to identify the care team is a pain. The functionality exists, but we...

Jun 2021
||
(0)
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VP/Other Executive

We have a lot of patients who voice their feedback about not being able to make the portal work....

Jun 2021
||
(0)
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VP/Other Executive

The most common things people want are their results. Allscripts has repeatedly told us the process...

Jun 2021
||
(0)
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VP/Other Executive

My main pet peeve is the inability to communicate directly with patients. Having that ability is...

Jun 2021
||
(0)
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VP/Other Executive

Allscripts is trying to drive tangible outcomes, but it is hard to say whether they are. The...

Jun 2021
||
(0)
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Manager

With Allscripts PM, we are able to streamline and capture all of the billing from our EHR and export...

Jun 2021
||
(0)
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Manager

When a vendor is selling or implementing a system, potential customers usually don't know how the...

Jun 2021
||
(0)
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Manager

Allscripts doesn't upgrade this system as fast as they upgrade their other systems.

Jun 2021
||
(0)
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Manager

Allscripts PM isn't able to integrate with things like payment plans and online billing. We have to...

Jun 2021
||
(0)
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Manager

The product is very configurable. We have learned what we can configure, and we have implemented a...

Jun 2021
||
(0)
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Manager

Allscripts is an easy vendor to deal with. When we have issues, we reach out to them, and we get the...

Jun 2021
||
(0)
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Manager

The system could develop in terms of knowledge-based education and administration. Our previous...

Jun 2021
||
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