Altera Managed IT Services Commentary
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Subject Expert
Daniel Zeitner
Research Director
Commentary Summary
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User Commentary
Relationship
Our Altera Digital Health resources are local, although there might be a few that are in India....
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Relationship, Services
On the managed services side, Altera Digital Health still burns me on some hours, and I don't think...
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Value
We haven’t looked at other firms for this work because it has been cost beneficial to do the work...
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Relationship
I'm happy with all the people that Altera Digital Health supplies me with, but there is always a...
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Relationship, Services
Altera Digital Health is committed as an active partner, and they are responsive. However, they...
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Services
The problem that we have is that the solution we are working on is so configurable that sometimes...
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Relationship
Altera Digital Health is pretty good with their strategic ability, especially moving forward. I...
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Relationship, Services
Altera Digital Health does a pretty good job with their managed IT services. They have created...
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Relationship
It would be nice to have a little faster turnaround time, but we are just impatient. Sometimes the...
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Relationship, Services
The firm is a little behind the curve when it comes to technology services, even the ones that they...
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Relationship
The firm's staff members and consultants for managed services are solid.
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Operations
Altera Digital Health's execution is decent for managed services.
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Loyalty, Relationship
I don’t know whether the firm is actually long-term committed to maintaining their services. It...
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Relationship, Operations
The firm provides help desk and application management support. The services include fixes, core...
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Operations
The firm's ability to drive tangible outcomes is poor.
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Operations
The firm's strategic ability is very weak.
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Relationship, Operations
With Altera Digital Health's managed IT services, everything depended on the leadership that we had...
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Relationship, Services
Some of Altera Digital Health’s consultants are excellent, but we do have a communication barrier...
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Relationship, Operations
Altera Digital Health is pretty darn good at responding to our needs. Altera Digital Health has...
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Loyalty, Relationship
It is difficult to know Altera Digital Health’s strategy because some of their key people have...
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Services
We do customer satisfaction surveys here, so I have a lot of excruciating detail about the...
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Relationship, Services
Altera Digital Health does a great job. They tend to their customers and want to deliver high...
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Relationship, Operations
Altera Digital Health is broken down into a bunch of business units. One of them is managed...
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Loyalty
There aren't too many customers. The market share that Altera Digital Health has is not large. It...
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Value
There are months that have flips, but if we average things out, most of the SLAs are being met....
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Relationship
Altera Digital Health has offshore help desk services, and the feedback we get from some of our...
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Relationship
Our EHR-specific technicians who take the help desk calls are on top of fixing immediate issues. The...
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Loyalty, Relationship
We really do look at the applications and managed services as two distinct offerings from Altera...
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Relationship
We have a managed services team from Altera Digitial Health that is responsible for a lot of...
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Relationship
The firm's people are good, but there isn't a good relationship between the on-site people and the...
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Loyalty, Relationship
We tried to leverage Altera Digital Health's services for their revenue cycle management company....
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Relationship, Services
I have some people from Altera Digital Health who are great, and I have some who are horrendous....
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Relationship
I am in a really good spot with the executive-level counterpart of Altera Digital Health's managed...
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Loyalty, Relationship
Altera Digital Health's service was horrible. We renewed managed services with them because of the...
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Relationship
Altera Digital Health helps us optimize things regarding the stuff that is within their control....
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Value
Altera Digital Health still nickel-and-dimes me. I am going to do a full review of the total cost...
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Relationship
Altera Digital Health consistently exceeds my expectations. The transition from Allscripts to them...
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Relationship
Altera Digital Health has been giving me some really good people. Their strategic ability is a go-to...
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Relationship, Value
Our help desk is now internal because it was a money problem. The issue wasn't Altera Digital...
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Services, Value
Altera Digital Health's gap is their depth. They have really smart people, but depth is important...
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Relationship
Altera Digital Health does a terrific job with help desk services. They provide 24/7/365 help desk...
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Relationship
Altera Digital Health absolutely goes above and beyond. With the CrowdStrike event, Altera pulled...
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Relationship
Altera Digital Health has a very hardworking team. They have access to additional resources when we...
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