Altera Managed IT Services Commentary
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Daniel Zeitner
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User Commentary

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CIO

Services

We do customer satisfaction surveys here, so I have a lot of excruciating detail about the...

Sep 2024
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CIO

Relationship, Services

Altera Digital Health does a great job. They tend to their customers and want to deliver high...

Sep 2024
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CIO

Relationship, Operations

Altera Digital Health is broken down into a bunch of business units. One of them is managed...

Sep 2024
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CIO

Loyalty

There aren't too many customers. The market share that Altera Digital Health has is not large. It...

Sep 2024
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CIO

Value

There are months that have flips, but if we average things out, most of the SLAs are being met....

Sep 2024
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Director

Relationship

Altera Digital Health has offshore help desk services, and the feedback we get from some of our...

Sep 2024
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Director

Relationship

Our EHR-specific technicians who take the help desk calls are on top of fixing immediate issues. The...

Sep 2024
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Director

Loyalty, Relationship

We really do look at the applications and managed services as two distinct offerings from Altera...

Sep 2024
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Director

Relationship

We have a managed services team from Altera Digitial Health that is responsible for a lot of...

Sep 2024
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Director

Relationship

The firm's people are good, but there isn't a good relationship between the on-site people and the...

Sep 2024
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CIO

Loyalty, Relationship

We tried to leverage Altera Digital Health's services for their revenue cycle management company....

Aug 2024
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CIO

Relationship, Services

I have some people from Altera Digital Health who are great, and I have some who are horrendous....

Aug 2024
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CIO

Relationship

I am in a really good spot with the executive-level counterpart of Altera Digital Health's managed...

Aug 2024
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CIO

Loyalty, Relationship

Altera Digital Health's service was horrible. We renewed managed services with them because of the...

Aug 2024
||
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CIO

Relationship

Altera Digital Health helps us optimize things regarding the stuff that is within their control....

Aug 2024
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(0)
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CIO

Value

Altera Digital Health still nickel-and-dimes me. I am going to do a full review of the total cost...

Aug 2024
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CIO

Relationship

Altera Digital Health consistently exceeds my expectations. The transition from Allscripts to them...

Aug 2024
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CIO

Relationship

Altera Digital Health has been giving me some really good people. Their strategic ability is a go-to...

Aug 2024
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CIO

Relationship, Value

Our help desk is now internal because it was a money problem. The issue wasn't Altera Digital...

Aug 2024
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CIO

Services, Value

Altera Digital Health's gap is their depth. They have really smart people, but depth is important...

Aug 2024
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CIO

Relationship

Altera Digital Health does a terrific job with help desk services. They provide 24/7/365 help desk...

Aug 2024
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(0)
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CIO

Relationship

Altera Digital Health absolutely goes above and beyond. With the CrowdStrike event, Altera pulled...

Aug 2024
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CIO

Relationship

Altera Digital Health has a very hardworking team. They have access to additional resources when we...

Aug 2024
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CEO/President

Relationship

With the transition from Allscripts to Altera Digital Health, the vendor has changed their strategic...

Jul 2024
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CEO/President

Loyalty, Relationship

We were hospital people running an IT department. We needed IT people to run an IT department, so we...

Jul 2024
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(0)
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CEO/President

Value

Altera Digital Health absolutely avoids charging for every little thing. They have been really good...

Jul 2024
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(0)
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Analyst/Coordinator

Relationship

The vendor executive involvement is very good with Altera Digital Health. They have been very...

Jul 2024
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(0)
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Analyst/Coordinator

Relationship

What I would tell someone about Altera Digital Health is that they provide skills that we do not...

Jul 2024
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Analyst/Coordinator

Value

Altera Digital Health absolutely avoids charging because we have a very broad contract with them,...

Jul 2024
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VP/Other Executive

Relationship

I don't know that everyone in the organization has had as good of an experience with the help desk...

May 2024
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VP/Other Executive

Relationship

None of us realized in the beginning how much control Altera Digital Health had. I can't add an...

May 2024
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VP/Other Executive

Relationship

I would absolutely use the firm again. The only downside is that they have a team of experts in the...

May 2024
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VP/Other Executive

Value

We haven't received additional charges for anything like special fixes or new reports. The firm is...

May 2024
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VP/Other Executive

Relationship

The package we purchased has been absolutely amazing during the Change Healthcare cyberattack. With...

May 2024
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COO

Relationship

We have been much more satisfied with our managed services team from Altera Digital Health than with...

Apr 2024
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CMIO

Relationship

The Altera Digital Health services are pretty solid. The help desk people are doing a pretty solid...

Nov 2023
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CMIO

Relationship, Operations

Altera Digital Health is not bad, but there is room for improvement. No one likes the help desk...

Nov 2023
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