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Altera Managed IT Services Commentary
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Subject Expert
Daniel Zeitner
Engagement Partner
KLAS Engagement Partner - Daniel Zeitner
 

Commentary Summary

Comment Type Breakout

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Neutral
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User Commentary

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CFO

Some individuals are very strong and drive discussions, decisions, and results. Others seem to lose...

Comment Tone Neutral
Pillars Relationship
Evaluation Unrated

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CMIO

We've looked at other firms in the past, and we quickly learned that we'd have to spend a lot of...

Comment Tone Positive
Pillars Loyalty, Operations
Evaluation Unrated

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CMIO

We haven't really had any issues with Altera Digital Health's turnaround time. Over the course of...

Comment Tone Positive
Pillars Relationship, Services
Evaluation Unrated

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CIO

We chose Altera Digital Health because we knew a number of sites that had done that and had had...

Comment Tone Positive
Pillars Loyalty, Relationship, Operations, Services, Value
Evaluation Unrated

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CIO

We are ISO certified, and one of the things that impresses me about Altera Digital Health is that,...

Comment Tone Positive
Pillars Loyalty, Operations, Services
Evaluation Unrated

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CIO

I’m always appreciative that Altera Digital Health is very responsive when we have things that have...

Comment Tone Positive
Pillars Loyalty, Operations, Services
Evaluation Unrated

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CIO

We hired Altera Digital Health to support our patient portal. I was a little leery of going that...

Comment Tone Positive
Pillars Loyalty, Services
Evaluation Unrated

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CIO

If I look at the life of the contract with Altera Digital Health, they have placed several resources...

Comment Tone Negative
Pillars Relationship, Value
Evaluation Unrated

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CIO

Altera Digital Health provides resources that help me improve my risk posture and complete projects....

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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CIO

The people at Altera Digital Health are good people. I do not think they are bad, nasty, or acting...

Comment Tone Negative
Pillars Relationship, Operations, Services
Evaluation Unrated

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CIO

Our account representative tries hard. They do what they can with what they have to work with.

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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CIO

The firm misrepresented the extent of the offshore support; more calls are handled offshore than was...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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CIO

If it were up to me, I would not hire Altera Digital Health based on our end users, who will come up...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Director

We've worked really seamlessly with Altera Digital Health. They're managing the resources and making...

Comment Tone Positive
Pillars Operations, Services, Value
Evaluation Unrated

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Director

We have had a change in who we work with at Altera Digital Health for a certain thing, so there are...

Comment Tone Positive
Pillars Relationship, Operations, Services
Evaluation Unrated

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Director

Our Altera Digital Health account managers are pretty good. They are pretty engaged with us, and...

Comment Tone Positive
Pillars Relationship, Services
Evaluation Unrated

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Analyst/Coordinator

The service is expensive, so I would rate Altera Digital Health down a bit on receiving our money’s...

Comment Tone Negative
Pillars Value
Evaluation Unrated

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Analyst/Coordinator

Altera Digital Health's account management people are great communicators. They meet with us often...

Comment Tone Positive
Pillars Relationship, Services
Evaluation Unrated

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Analyst/Coordinator

Altera Digital Health's people are located all over the place. The management-level application...

Comment Tone Negative
Pillars Relationship, Operations, Services
Evaluation Unrated

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Analyst/Coordinator

The past few years, Altera Digital Health has met our expectations. That wasn't always the case....

Comment Tone Negative
Pillars Operations
Evaluation Unrated

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Analyst/Coordinator

Whether I would buy Altera Digital Health’s managed services again is a hard question to answer, but...

Comment Tone Negative
Pillars Loyalty, Value
Evaluation Unrated

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Manager

Altera Digital Health has been great. They’ve done everything we’ve needed. They help us out with a...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Nurse

There are some very good things about Altera Digital Health and the work that they do, but the...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Nurse

The people from Altera Digital Health who are assigned to our site are awesome. They do a great job...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Director

The team has performed very well over the last year. We are considering expanding the range of...

Comment Tone Positive
Pillars Loyalty
Evaluation Unrated

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