Altera Managed IT Services Commentary
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Subject Expert
Daniel Zeitner
Research Director
Commentary Summary
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User Commentary
Services
We do customer satisfaction surveys here, so I have a lot of excruciating detail about the...
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Relationship, Services
Altera Digital Health does a great job. They tend to their customers and want to deliver high...
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Relationship, Operations
Altera Digital Health is broken down into a bunch of business units. One of them is managed...
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Loyalty
There aren't too many customers. The market share that Altera Digital Health has is not large. It...
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Value
There are months that have flips, but if we average things out, most of the SLAs are being met....
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Relationship
Altera Digital Health has offshore help desk services, and the feedback we get from some of our...
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Relationship
Our EHR-specific technicians who take the help desk calls are on top of fixing immediate issues. The...
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Loyalty, Relationship
We really do look at the applications and managed services as two distinct offerings from Altera...
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Relationship
We have a managed services team from Altera Digitial Health that is responsible for a lot of...
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Relationship
The firm's people are good, but there isn't a good relationship between the on-site people and the...
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Loyalty, Relationship
We tried to leverage Altera Digital Health's services for their revenue cycle management company....
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Relationship, Services
I have some people from Altera Digital Health who are great, and I have some who are horrendous....
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Relationship
I am in a really good spot with the executive-level counterpart of Altera Digital Health's managed...
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Loyalty, Relationship
Altera Digital Health's service was horrible. We renewed managed services with them because of the...
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Relationship
Altera Digital Health helps us optimize things regarding the stuff that is within their control....
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Value
Altera Digital Health still nickel-and-dimes me. I am going to do a full review of the total cost...
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Relationship
Altera Digital Health consistently exceeds my expectations. The transition from Allscripts to them...
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Relationship
Altera Digital Health has been giving me some really good people. Their strategic ability is a go-to...
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Relationship, Value
Our help desk is now internal because it was a money problem. The issue wasn't Altera Digital...
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Services, Value
Altera Digital Health's gap is their depth. They have really smart people, but depth is important...
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Relationship
Altera Digital Health does a terrific job with help desk services. They provide 24/7/365 help desk...
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Relationship
Altera Digital Health absolutely goes above and beyond. With the CrowdStrike event, Altera pulled...
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Relationship
Altera Digital Health has a very hardworking team. They have access to additional resources when we...
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Relationship
With the transition from Allscripts to Altera Digital Health, the vendor has changed their strategic...
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Loyalty, Relationship
We were hospital people running an IT department. We needed IT people to run an IT department, so we...
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Value
Altera Digital Health absolutely avoids charging for every little thing. They have been really good...
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Relationship
The vendor executive involvement is very good with Altera Digital Health. They have been very...
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Relationship
What I would tell someone about Altera Digital Health is that they provide skills that we do not...
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Value
Altera Digital Health absolutely avoids charging because we have a very broad contract with them,...
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Relationship
I don't know that everyone in the organization has had as good of an experience with the help desk...
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Relationship
None of us realized in the beginning how much control Altera Digital Health had. I can't add an...
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Relationship
I would absolutely use the firm again. The only downside is that they have a team of experts in the...
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Value
We haven't received additional charges for anything like special fixes or new reports. The firm is...
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Relationship
The package we purchased has been absolutely amazing during the Change Healthcare cyberattack. With...
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Relationship
We have been much more satisfied with our managed services team from Altera Digital Health than with...
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