Altera Managed IT Services Commentary
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Subject Expert
Daniel Zeitner
Engagement Partner
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User Commentary
Relationship, Value
If I look at the life of the contract with Altera Digital Health, they have placed several resources...
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Relationship
Altera Digital Health provides resources that help me improve my risk posture and complete projects....
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Relationship, Operations, Services
The people at Altera Digital Health are good people. I do not think they are bad, nasty, or acting...
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Relationship
Our account representative tries hard. They do what they can with what they have to work with.
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Relationship
The firm misrepresented the extent of the offshore support; more calls are handled offshore than was...
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Relationship
If it were up to me, I would not hire Altera Digital Health based on our end users, who will come up...
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Operations, Services, Value
We've worked really seamlessly with Altera Digital Health. They're managing the resources and making...
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Relationship, Operations, Services
We have had a change in who we work with at Altera Digital Health for a certain thing, so there are...
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Relationship, Services
Our Altera Digital Health account managers are pretty good. They are pretty engaged with us, and...
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Value
The service is expensive, so I would rate Altera Digital Health down a bit on receiving our money’s...
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Relationship, Services
Altera Digital Health's account management people are great communicators. They meet with us often...
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Relationship, Operations, Services
Altera Digital Health's people are located all over the place. The management-level application...
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Operations
The past few years, Altera Digital Health has met our expectations. That wasn't always the case....
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Loyalty, Value
Whether I would buy Altera Digital Health’s managed services again is a hard question to answer, but...
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Relationship
Altera Digital Health has been great. They’ve done everything we’ve needed. They help us out with a...
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Relationship
There are some very good things about Altera Digital Health and the work that they do, but the...
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Services, Value
We frequently have trouble with our regulatory items. The government has mandated that we promote...
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Relationship
The people from Altera Digital Health who are assigned to our site are awesome. They do a great job...
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Loyalty
The team has performed very well over the last year. We are considering expanding the range of...
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Relationship
Altera Digital Health’s managed services have been hit or miss. We have a successful offering. I...
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Relationship, Operations, Services
From a reliability standpoint, the firm's hosting is decent, even though Altera Digital Health has...
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Relationship, Operations
We had a security event, and that opened our eyes to our IT infrastructure on the equipment and...
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Loyalty, Relationship, Operations
Altera Digital Health doesn't have senior leadership that really understands how managed services...
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Relationship
Altera Digital Health is very accessible, and they are very eager to understand what we need. They...
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Relationship
Altera Digital Health’s knowledge, dedication, and commitment to our site stand out to me. Altera...
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Relationship
Altera Digital Health is very plugged into healthcare, and they understand the current state of...
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Relationship
Altera Digital Health’s executives need to listen. They come to the table prepared with what they...
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Operations
Our project is extremely complex. We hired Altera Digital Health to do some of the complex technical...
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Relationship
Our actual technical and customer managers at Altera Digital Health are very dedicated to us, and I...
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Value
We would always like to get something a little cheaper, but Altera Digital Health has stuck to their...
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Relationship
I would absolutely recommend Altera Digital Health to a peer or a friend. It is a bit of a challenge...
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Relationship, Services
Altera Digital Health needs to be a little more timely in reference to missing milestone dates. They...
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Relationship
I like the fact that when Altera Digital Health focuses on us, they focus on us. We know that they...
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Relationship, Services
Altera Digital Health’s executive involvement is fair. The executives are definitely involved, but...
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Relationship, Value
Everything is charged outside of what we have already contracted for, and many of the hours that are...
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Services
One thing I have noticed about Altera Digital Health’s managed services or the resources that they...
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Relationship, Services
The managed services have been a big pain point for me. We have been constantly discussing the...
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Operations, Services
Some of the Altera Digital Health consultants are extremely talented, and some are completely...
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Loyalty, Relationship, Services
Altera Digital Health has great, strong analysts on the team. The ones we work with are great with...
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Relationship, Services
As of right now, the partnership with Altera Digital Health is definitely better. In the past,...
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Loyalty, Operations, Services, Value
I would give Altera Digital Health the lowest score on the ROI. Altera Digital Health needs to give...
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Relationship
Altera Digital Health hasn't done a phenomenal job with anything. They told us they did a certain...
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Services
Altera Digital Health's team is very pleasant and professional. But the work that we have looked at...
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Loyalty
We are in the process of potentially renewing our contract with Altera Digital Health, and we are...
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Operations, Services, Value
Altera Digital Health has to deliver excellent service, deliver a stronger commitment to the...
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Services
The end-user experience for our customers with Altera Digital Health is poor. Some of that is...
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Relationship, Services
Altera Digital Health is strategically knowledgeable. And we have a strong partnership. Altera...
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Relationship
Our Altera Digital Health resources are local, although there might be a few that are in India....
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Relationship, Services
On the managed services side, Altera Digital Health still burns me on some hours, and I don't think...
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Value
We haven’t looked at other firms for this work because it has been cost beneficial to do the work...
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Relationship
I'm happy with all the people that Altera Digital Health supplies me with, but there is always a...
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Relationship, Services
Altera Digital Health is committed as an active partner, and they are responsive. However, they...
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Services
The problem that we have is that the solution we are working on is so configurable that sometimes...
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Relationship
Altera Digital Health is pretty good with their strategic ability, especially moving forward. I...
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Relationship, Services
Altera Digital Health does a pretty good job with their managed IT services. They have created...
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Relationship
It would be nice to have a little faster turnaround time, but we are just impatient. Sometimes the...
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Relationship, Services
The firm is a little behind the curve when it comes to technology services, even the ones that they...
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Relationship
The firm's staff members and consultants for managed services are solid.
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Operations
Altera Digital Health's execution is decent for managed services.
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Loyalty, Relationship
I don’t know whether the firm is actually long-term committed to maintaining their services. It...
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Relationship, Operations
The firm provides help desk and application management support. The services include fixes, core...
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Operations
The firm's ability to drive tangible outcomes is poor.
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Operations
The firm's strategic ability is very weak.
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Relationship, Operations
With Altera Digital Health's managed IT services, everything depended on the leadership that we had...
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Relationship, Services
Some of Altera Digital Health’s consultants are excellent, but we do have a communication barrier...
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Relationship, Operations
Altera Digital Health is pretty darn good at responding to our needs. Altera Digital Health has...
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Loyalty, Relationship
It is difficult to know Altera Digital Health’s strategy because some of their key people have...
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Commentary Summary
Comment Type Breakout