uPerform
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Subject Expert
Mark Allphin
Research Director
Commentary Summary
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User Commentary
Things are going well with uPerform. The vendor is really engaged, and they stay connected to us. We...
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uPerform's visual aesthetics could be improved. It could also be easier to find things in the...
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The reports that are included in the standard version of the product don't always meet our needs. It...
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We are looking to expand the enterprise version of the software. Hopefully, that will help us meet...
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We have been happy with the ANCILE Solutions product so far. It uniquely fits our needs. uPerform...
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Compared to our experiences with lots of other vendors, I think that ANCILE Solutions does a really...
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There is still a bit of room for improvement in terms of how transparent ANCILE Solutions is with...
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Hindsight being 20/20, I wish we had done more to get measurable data to evaluate our prior state so...
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The vendor was willing to take some of the expense of the system off in certain areas, and that...
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I don't know that the system is for everyone. To do well with implementing the platform,...
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ANCILE Solutions is one of the best vendors I have seen in terms of providing support. At every...
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uPerform is a more expensive product that we certainly hope to bring every bit of value out of in...
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As with any software, sometimes things don't work quite the way we think they are going to when the...
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For the most part, uPerform is pretty seamless to us. It has for sure positively impacted the amount...
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We connect uPerform to our LMS and our EMR, and for users within our network, that integration works...
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There haven’t been any super significant changes to uPerform. The vendor is doing smaller updates....
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ANCILE Solutions does a good job of helping us resolve our problems. Their engagement with our...
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I would like to see the vendor grow the deliverables that they have available. If I asked for...
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I don't know how many clients the vendor has, but I get the impression that we are still early in...
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The system is missing better filtering. Users can search by keyword or use some advanced logic if...
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It feels like we are early in adopting the system. There are things we know we want, and the vendor...
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The tool has introduced what we needed, and it integrates with our EHR system. There are some things...
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We have contact with the vendor executives. We meet with them regularly and communicate with them...
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I don't love saying the vendor keeps all their promises because everyone is human, but in terms of...
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The vendor has been a very good collaborative partner, and they have continued to offer us the best...
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We have a trainer from the vendor who we work with closely. That person is exceptional and super...
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The authoring capability of uPerform is not quite as robust as some of the other offerings and tools...
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We would really like to see the vendor continue to build a stronger interface between their product...
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We have been very satisfied with the support that we have received from ANCILE Solutions. They are...
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The team we work with is phenomenal. I can email, call, and set up meetings. The vendor is always...
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uPerform is meeting our needs. If a brand-new organization is creating training for the first time,...
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Healthcare training is moving away from face-to-face training, and being able to meet the learner at...
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I would love to see uPerform have tools and flexibility to bring in a more custom look and feel to...
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ANCILE Solutions certainly doesn't nickel-and-dime me. They are very gracious with what they charge...
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When ANCILE Solutions pushed an upgrade on Christmas Eve, we could tell that they were new to...
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ANCILE Solutions’ GUI looks like the 1990s are calling. It is difficult to structure uPerform to...
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ANCILE Solutions is a good vendor. I meet with them regularly to review their road map. They are...
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With COVID-19, we were able to take our computer-based training modules, break them up, and then...
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I recommend the vendor. No vendor is perfect, but ANCILE Solutions' heart is in the right place....
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uPerform is expensive for many organizations. The vendor has competitors but just not any viable...
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ANCILE Solutions takes longer to fulfill promises than they originally outlined that they would....
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Our implementation was very focused on one specific area. That was very rough. The vendor gets...
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We are very dependent on using the solution's content-development tool. The in-app support required...
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We have received very few reports about issues with accessing or launching uPerform's content. The...
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Some of uPerform's features aren't up-to-date. That has really put a sour taste in our mouths. The...
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The vendor's people are very supportive and helpful. They are responsive when we submit tickets....
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uPerform's implementation team is very personable and responsive, but they don't know how to explain...
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I am still a little bit optimistic about the product because I don't know that it was given an...
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uPerform puts out awesome materials and integrates well with our EMR. Our users only have to hit a...
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uPerform is flexible. We can make requests to change things, and the vendor is very accommodating of...
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The only problem with uPerform is that it tends to crash a lot, so we have to save our work often....
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Ancile Solutions has onetime training sessions about accessing the library and information that we...
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Users have to be in uPerform all the time in order to learn it. It is a complex piece of software...
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