AQuity Solutions Transcription Services Commentary
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Mac Boyter
Research Director
KLAS Research Director - Mac Boyter
 
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Director

Relationship, Services

As far as transcription services go, AQuity Solutions does very well. They turn things around in a...

May 2024
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Director

Relationship, Services

We wanted to make some changes to our contract with AQuity Solutions when we were looking at...

May 2024
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Director

Relationship

It would be very helpful to have some connection with AQuity Solutions’ client representatives as...

May 2024
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Director

Relationship

AQuity Solutions is going through something weird. The management is bad, and we don’t know who is...

May 2024
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Director

Value

AQuity Solutions is competitive with other transcription companies. I don't have any problem with...

May 2024
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Director

Loyalty

Pricing was a big part of why we decided to go with AQuity Solutions; another reason was that they...

May 2024
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Director

Relationship

AQuity Solutions has a consistent turnaround time, good quality, and good communication. They are...

May 2024
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Director

Relationship, Services

AQuity Solutions' staff members utilize back-end speech recognition, so they do more editing than...

May 2024
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Director

Relationship, Services

We recently got access to the firm's analytics to be able to pull our own reports. Maybe AQuity...

May 2024
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VP/Other Executive

Relationship

AQuity Solutions' executive involvement is great. I have had the same client service manager the...

May 2024
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VP/Other Executive

Loyalty, Relationship

AQuity Solutions recently had a layoff, but that was okay. As long as I don't lose my client service...

May 2024
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VP/Other Executive

Relationship

AQuity Solutions is like a colleague. The company has been bought and sold several times, and we...

May 2024
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Manager

Relationship

AQuity Solutions is 98% accurate. We monitor them regularly. Their turnaround time is also great....

Apr 2024
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Director

Relationship

Sometimes when I call AQuity Solutions’ customer service line, I can't understand the person who is...

Mar 2024
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Director

Relationship, Value

I have had a great experience with AQuity Solutions’ transcription service. This is the first time I...

Mar 2024
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Director

Services, Value

I would really like to have transcription services in-house, but with the way things are, if I were...

Mar 2024
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Director

Relationship

The client satisfaction manager who manages our account for AQuity Solutions is very communicative....

Mar 2024
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Director

Relationship

Our new EHR vendor has partnered with transcription vendors, but AQuity Solutions is not one of...

Mar 2024
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Analyst/Coordinator

Relationship, Services

Our doctors dictate directly to AQuity Solutions, and the firm has voice recognition on their end...

Mar 2024
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Analyst/Coordinator

Relationship, Services

AQuity Solutions’ turnaround time is excellent. Some of our turnaround times are per report or...

Mar 2024
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Analyst/Coordinator

Relationship

We are satisfied with AQuity Solutions, and if they are behind on their turnaround times, we mention...

Mar 2024
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Analyst/Coordinator

Relationship, Services

If we have a difficult dictator, we can send AQuity Solutions a template so that they have something...

Mar 2024
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Analyst/Coordinator

Services

AQuity Solutions struggles the most with operative reports. Those are the most difficult, especially...

Mar 2024
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Analyst/Coordinator

Loyalty

We didn't realize how good AQuity Solutions was until we moved to somebody else. There was no...

Mar 2024
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Analyst/Coordinator

Relationship, Services

AQuity Solutions’ quality could be better. They need to know they have a lot of errors coming back...

Mar 2024
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Analyst/Coordinator

Relationship

Our representative at AQuity Solutions is awesome. If we have anything we want built, they are...

Mar 2024
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Analyst/Coordinator

Relationship

Since AQuity Solutions joined forces with 3M, we have had ssues with things going down on the 3M...

Mar 2024
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Director

Relationship

AQuity Solutions' team is really great to work with. They have a great project manager that I worked...

Mar 2024
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Director

Relationship

Sometimes we have to try to get an architect from a third party and an architect from AQuity...

Mar 2024
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VP/Other Executive

Operations

AQuity Solutions did a great job when we were rolling out their services. AQuity Solutions gobbled...

Mar 2024
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VP/Other Executive

Relationship, Services

AQuity Solutions is interesting in terms of the benefits they provide. From an HIM perspective, we...

Mar 2024
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VP/Other Executive

Relationship

AQuity Solutions has established good working relationships with our HIM individuals who might reach...

Mar 2024
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Manager

Value

The firm charges for everything. Every time we want to make any type of change, there is...

Mar 2024
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Manager

Relationship

Sometimes, the firm gets behind on the work, and then I have to go after them and ask why the work...

Mar 2024
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Manager

Relationship

Things are pretty steady with AQuity Solutions' services, and there are never really any major...

Jan 2024
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Manager

Relationship

Our account representative is pretty responsive when we need reports or when we expand our...

Jan 2024
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Director

Relationship, Relationship

The problem with AQuity Solutions is that they are like a revolving door, so I don't even know who...

Jan 2024
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Director

Relationship, Relationship, Services, Services

AQuity Solutions' technology is fantastic, and so is their troubleshooting. We don't get complaints...

Jan 2024
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Manager

Relationship, Operations, Services

Overall, everything is working well with AQuity Solutions. There are no areas for improvement. The...

Jan 2024
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Director

Relationship, Services

The firm does transcriptions and uploads them to our electronic health record. I would give the firm...

Jan 2024
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Manager

Relationship

The firm does well on their turnaround time and their ability to manage our volume and its peaks and...

Jan 2024
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Manager

Relationship

One way the firm could improve is in the timeliness of their responses when I reach out to them to...

Jan 2024
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Director

Relationship, Services

AQuity Solutions is exceeding my expectations. They meet our goals, our guidelines, and our...

Jan 2024
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Director

Operations, Services

When there are blanks in the transcription, we can listen and fill them in, so the firm's people...

Jan 2024
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Director

Loyalty

If I were making a purchasing decision, I would definitely look around. I would potentially rehire...

Dec 2023
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Director

Value

With AQuity Solutions, we have a production-based contract. It is basically a fee-for-service...

Dec 2023
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Director

Relationship, Relationship

What I like the best about AQuity Solutions is that their platform integrates well with our EHR....

Dec 2023
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Director

Relationship, Relationship

I don't have any involvement with executives at AQuity Solutions. They have never reached out to me....

Dec 2023
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Director

Value, Value

When we need help with reporting or changing something, the firm will always give us a charge for...

Dec 2023
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Director

Relationship, Relationship, Services

The firm's 24/7 availability and their onshore transcription services are their greatest strengths.

Dec 2023
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Director

Relationship, Relationship, Services, Services

AQuity Solutions is reliable. They are always there. We do most of our transcription locally, but...

Dec 2023
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Director

Services, Services

When we reset passwords, we always have to call. There is no putting in our email and getting a...

Dec 2023
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Director

Relationship, Relationship

My contact at AQuity Solutions must be one of those people who are on their phones all the time...

Dec 2023
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VP/Other Executive

Relationship, Relationship, Services

AQuity Solutions does a good job. The service is related to dictation; so the service just hums...

Nov 2023
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Manager

Relationship, Relationship

The only person I ever talk to is my customer service representative at AQuity Solutions, so I don't...

Nov 2023
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Manager

Relationship, Relationship

There isn't really a way to improve the quality of staff because most of the transcriptionists are...

Nov 2023
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Director

Relationship, Relationship, Services, Services

We use AQuity Solutions for transcription and for speech recognition in another solution, which our...

Oct 2023
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Manager

Relationship

AQuity Solutions’ consultant has been wonderful with us. They have been a fabulous resource.

Oct 2023
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Manager

Relationship

When AQuity Solutions split off from MModal, their technology was hampered. AQuity Solutions always...

Oct 2023
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Manager

Relationship

AQuity Solutions works with us when we have quality issues. They really work hard to get their...

Oct 2023
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Director

Services

Our use of AQuity Solutions’ transcription services has decreased quite a bit as most of our...

Oct 2023
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Manager

Relationship

It would be nice if the firm would do an annual meeting or something just so that we would know who...

Oct 2023
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Manager

Relationship

With AQuity Solutions, it has taken us many years to get to the quality that we have now. Even...

Oct 2023
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Manager

Operations, Services

It took a little while to get our system up and going with the firm's transcription and how things...

Sep 2023
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Manager

Operations, Operations, Services, Services

The provider will document via recording, the firm will do the SOAP part of the note, and the...

Sep 2023
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Manager

Relationship, Relationship, Services, Services

I would like an improvement in the turnaround time, but some things can't be helped. If the provider...

Sep 2023
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Manager

Value

The firm is generally very reasonable with their charges. I would potentially disagree with some of...

Sep 2023
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Manager

Relationship

AQuity Solutions’ turnaround time is pretty outstanding. We figured that it would take 24 hours to...

Sep 2023
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Manager

Relationship

Our account manager is always letting us know about new things the firm has and communicating with...

Sep 2023
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Manager

Services, Services

The biggest strength of the transcription workers is in completing documentation and reducing note...

Sep 2023
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Director

Relationship, Relationship

AQuity Solutions should take me out to lunch at least once a year because I am a consistent,...

Aug 2023
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Director

Relationship, Relationship

AQuity Solutions provides an excellent turnaround time and accurate transcriptions, and they know...

Aug 2023
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(0)
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Director

Value, Value

Every time we tweak the interface or add a new report type with AQuity Solutions, they do not charge...

Aug 2023
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Director

Relationship, Relationship, Relationship, Services, Services, Services

It is nice that we have AQuity Solutions available for our providers that know what transcription is...

Aug 2023
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Analyst/Coordinator

Loyalty, Loyalty, Loyalty

We originally went with the firm because one of the services AQuity Solutions offered was for...

Jul 2023
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Analyst/Coordinator

Relationship, Relationship, Relationship

It took the firm months to finally figure out how to add an industry-standard need to our dictation....

Jul 2023
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Analyst/Coordinator

Services, Services, Services

We use the firm for the dictation of our medical records. We don't have an EMR, so we use a...

Jul 2023
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(0)
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Analyst/Coordinator

Relationship, Relationship, Relationship

The firm’s greatest strength is the turnover speed of dictations.

Jul 2023
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Analyst/Coordinator

Services, Services, Services

The user friendliness of the firm’s website is good, but the process of searching for documents is...

Jul 2023
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Analyst/Coordinator

Relationship, Relationship, Relationship, Services, Services, Services

We have sent examples to the firm of the errors that we see come through, and nothing seems to be...

Jul 2023
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Analyst/Coordinator

Services, Services, Services

We would recommend AQuity Solutions to other people that are looking for transcription services on...

Jul 2023
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Analyst/Coordinator

Relationship, Relationship, Relationship

AQuity Solutions' service desk team is very responsive. We usually get a reply within the hour.

Jul 2023
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Analyst/Coordinator

Relationship, Relationship, Relationship

AQuity Solutions could create a better partnership by being responsive to any criticisms and...

Jul 2023
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Analyst/Coordinator

Relationship, Relationship, Relationship

AQuity Solutions' turnaround time is absolutely excellent. We would mark the firm down a little for...

Jul 2023
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Manager

Relationship, Relationship, Relationship

I don't have any issues with AQuity Solutions’ production of work or turnaround time. The firm does...

Jul 2023
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Manager

Relationship, Relationship, Relationship

My only concern with AQuity Solutions is that they seem to turn over customer relationship managers...

Jul 2023
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Manager

Relationship, Relationship, Relationship

We have hired AQuity Solutions to do all of the dictation for all of our documents and PACS...

Jun 2023
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