AQuity Solutions Transcription Services Commentary
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Subject Expert
Mac Boyter
Research Director
Commentary Summary
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User Commentary
Relationship
AQuity Solutions always had a quality product, a report with minimal blanks, and an outstanding...
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Relationship, Services
AQuity Solutions is doing great. I don’t have any complaints about them. They don’t ever really let...
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Relationship
If we reach out to AQuity Solutions' tech support people directly, it is very difficult to get...
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Value
We used to have a complex contract with AQuity Solutions because they were part of MModal, but now...
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Relationship
The firm's services go pretty well. Once in a while, we will have some issues with formatting when...
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Services
A lot of the physicians who have been here a long time do the traditional dictating where they...
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Relationship
With AQuity Solutions, the turnaround time is great. Very seldom do I ever have to ask for anything...
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Relationship, Services
As far as transcription services go, AQuity Solutions does very well. They turn things around in a...
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Relationship, Services
We wanted to make some changes to our contract with AQuity Solutions when we were looking at...
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Relationship
It would be very helpful to have some connection with AQuity Solutions’ client representatives as...
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Relationship
AQuity Solutions is going through something weird. The management is bad, and we don’t know who is...
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Value
AQuity Solutions is competitive with other transcription companies. I don't have any problem with...
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Loyalty
Pricing was a big part of why we decided to go with AQuity Solutions; another reason was that they...
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Relationship
AQuity Solutions has a consistent turnaround time, good quality, and good communication. They are...
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Relationship, Services
AQuity Solutions' staff members utilize back-end speech recognition, so they do more editing than...
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Relationship, Services
We recently got access to the firm's analytics to be able to pull our own reports. Maybe AQuity...
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Relationship
AQuity Solutions' executive involvement is great. I have had the same client service manager the...
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Loyalty, Relationship
AQuity Solutions recently had a layoff, but that was okay. As long as I don't lose my client service...
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Relationship
AQuity Solutions is like a colleague. The company has been bought and sold several times, and we...
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Relationship
AQuity Solutions is 98% accurate. We monitor them regularly. Their turnaround time is also great....
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Relationship
Sometimes when I call AQuity Solutions’ customer service line, I can't understand the person who is...
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Relationship, Value
I have had a great experience with AQuity Solutions’ transcription service. This is the first time I...
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Services, Value
I would really like to have transcription services in-house, but with the way things are, if I were...
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Relationship
The client satisfaction manager who manages our account for AQuity Solutions is very communicative....
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Relationship
Our new EHR vendor has partnered with transcription vendors, but AQuity Solutions is not one of...
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Relationship, Services
Our doctors dictate directly to AQuity Solutions, and the firm has voice recognition on their end...
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Relationship, Services
AQuity Solutions’ turnaround time is excellent. Some of our turnaround times are per report or...
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Relationship
We are satisfied with AQuity Solutions, and if they are behind on their turnaround times, we mention...
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Relationship, Services
If we have a difficult dictator, we can send AQuity Solutions a template so that they have something...
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Services
AQuity Solutions struggles the most with operative reports. Those are the most difficult, especially...
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Loyalty
We didn't realize how good AQuity Solutions was until we moved to somebody else. There was no...
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Relationship, Services
AQuity Solutions’ quality could be better. They need to know they have a lot of errors coming back...
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Relationship
Our representative at AQuity Solutions is awesome. If we have anything we want built, they are...
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Relationship
Since AQuity Solutions joined forces with 3M, we have had ssues with things going down on the 3M...
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Relationship
AQuity Solutions' team is really great to work with. They have a great project manager that I worked...
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Relationship
Sometimes we have to try to get an architect from a third party and an architect from AQuity...
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Operations
AQuity Solutions did a great job when we were rolling out their services. AQuity Solutions gobbled...
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Relationship, Services
AQuity Solutions is interesting in terms of the benefits they provide. From an HIM perspective, we...
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Relationship
AQuity Solutions has established good working relationships with our HIM individuals who might reach...
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Value
The firm charges for everything. Every time we want to make any type of change, there is...
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Relationship
Sometimes, the firm gets behind on the work, and then I have to go after them and ask why the work...
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Relationship
Things are pretty steady with AQuity Solutions' services, and there are never really any major...
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Relationship
Our account representative is pretty responsive when we need reports or when we expand our...
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Relationship
The problem with AQuity Solutions is that they are like a revolving door, so I don't even know who...
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Relationship, Services
AQuity Solutions' technology is fantastic, and so is their troubleshooting. We don't get complaints...
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Relationship, Operations, Services
Overall, everything is working well with AQuity Solutions. There are no areas for improvement. The...
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Relationship, Services
The firm does transcriptions and uploads them to our electronic health record. I would give the firm...
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Relationship
The firm does well on their turnaround time and their ability to manage our volume and its peaks and...
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Relationship
One way the firm could improve is in the timeliness of their responses when I reach out to them to...
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Relationship, Services
AQuity Solutions is exceeding my expectations. They meet our goals, our guidelines, and our...
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Operations, Services
When there are blanks in the transcription, we can listen and fill them in, so the firm's people...
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Loyalty
If I were making a purchasing decision, I would definitely look around. I would potentially rehire...
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Value
With AQuity Solutions, we have a production-based contract. It is basically a fee-for-service...
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Relationship
What I like the best about AQuity Solutions is that their platform integrates well with our EHR....
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Relationship
I don't have any involvement with executives at AQuity Solutions. They have never reached out to me....
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Value
When we need help with reporting or changing something, the firm will always give us a charge for...
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Relationship, Services
The firm's 24/7 availability and their onshore transcription services are their greatest strengths.
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Relationship, Services
AQuity Solutions is reliable. They are always there. We do most of our transcription locally, but...
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Services
When we reset passwords, we always have to call. There is no putting in our email and getting a...
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Relationship
My contact at AQuity Solutions must be one of those people who are on their phones all the time...
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Relationship, Services
AQuity Solutions does a good job. The service is related to dictation; so the service just hums...
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Relationship
The only person I ever talk to is my customer service representative at AQuity Solutions, so I don't...
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Relationship
There isn't really a way to improve the quality of staff because most of the transcriptionists are...
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Relationship, Services
We use AQuity Solutions for transcription and for speech recognition in another solution, which our...
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Relationship
AQuity Solutions’ consultant has been wonderful with us. They have been a fabulous resource.
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Relationship
When AQuity Solutions split off from MModal, their technology was hampered. AQuity Solutions always...
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Relationship
AQuity Solutions works with us when we have quality issues. They really work hard to get their...
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Services
Our use of AQuity Solutions’ transcription services has decreased quite a bit as most of our...
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Relationship
It would be nice if the firm would do an annual meeting or something just so that we would know who...
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Relationship
With AQuity Solutions, it has taken us many years to get to the quality that we have now. Even...
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Operations, Services
It took a little while to get our system up and going with the firm's transcription and how things...
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Operations, Services
The provider will document via recording, the firm will do the SOAP part of the note, and the...
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Relationship, Services
I would like an improvement in the turnaround time, but some things can't be helped. If the provider...
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Value
The firm is generally very reasonable with their charges. I would potentially disagree with some of...
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Relationship
AQuity Solutions’ turnaround time is pretty outstanding. We figured that it would take 24 hours to...
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Relationship
Our account manager is always letting us know about new things the firm has and communicating with...
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Services
The biggest strength of the transcription workers is in completing documentation and reducing note...
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Relationship
AQuity Solutions should take me out to lunch at least once a year because I am a consistent,...
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Relationship
AQuity Solutions provides an excellent turnaround time and accurate transcriptions, and they know...
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Value
Every time we tweak the interface or add a new report type with AQuity Solutions, they do not charge...
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Relationship, Services
It is nice that we have AQuity Solutions available for our providers that know what transcription is...
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Loyalty
We originally went with the firm because one of the services AQuity Solutions offered was for...
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Relationship
It took the firm months to finally figure out how to add an industry-standard need to our dictation....
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Services
We use the firm for the dictation of our medical records. We don't have an EMR, so we use a...
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Relationship
The firm’s greatest strength is the turnover speed of dictations.
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Services
The user friendliness of the firm’s website is good, but the process of searching for documents is...
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Relationship, Services
We have sent examples to the firm of the errors that we see come through, and nothing seems to be...
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Services
We would recommend AQuity Solutions to other people that are looking for transcription services on...
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Relationship
AQuity Solutions' service desk team is very responsive. We usually get a reply within the hour.
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Relationship
AQuity Solutions could create a better partnership by being responsive to any criticisms and...
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Relationship
AQuity Solutions' turnaround time is absolutely excellent. We would mark the firm down a little for...
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