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Aquity Solutions Transcription Services Comments
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Subject Expert
Commentary Summary
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User Commentary
Director
When I am doing random audits of the dictations, everything that Aquity Solutions is unable to fill...
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Director
So far, Aquity Solutions has been really hands on. They are very responsive and timely. The...
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Director
An outcome of working with Aquity Solutions has been the timely availability of dictations. Our...
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Director
Aquity Solutions did a really good job of setting up the system in our facility when we transitioned...
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Analyst/Coordinator
If we do have an issue, the vendor is right on top of it, and they get it fixed as quickly as...
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Analyst/Coordinator
In the beginning, we had some issues, but the vendor took care of the issues quickly. Things...
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Director
We have worked with Aquity Solutions for a very long time, and they cover some of the things we...
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Director
Aquity Solutions' tool is web based, so no matter where we are, we can work as long as we have...
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Director
Aquity Solutions doesn't consistently exceed our expectations. We think that because Aquity...
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Director
Aquity Solutions doesn't charge us for every little thing. We think that they do really well. We...
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Director
I am really happy with Aquity Solutions in every aspect of their services. In all of our projects...
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Manager
So far, our experience with the firm has been going well. The customer service has been prompt in...
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Manager
I would buy Aquity Solutions' services again. They have been great. There are always issues with...
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Manager
There was an issue that Aquity Solutions was aware of that was occurring from site to site. I might...
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Analyst/Coordinator
We have faced some inaccuracy challenges with the firm. They don’t provide the services that they...
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Director
Aquity Solutions is in a difficult industry. There are not a lot of choices out there. The big...
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Director
Aquity Solutions did give me a pretty fair price, but they are a big vendor, and they just want to...
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Director
The executive involvement from Aquity Solutions is minimal. I don't really interact with their...
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Director
I would purchase the product again, but we have to keep looking at what is out there. It is...
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Director
Everything is ratcheting down for all vendors because hospitals are having to pick and choose where...
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Director
Some vendors are better than others at setting up routine calls and making sure they touch base to...
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Manager
When we contact Aquity Solutions or bring something to their attention, they are quick to respond....
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Manager
There seem to be a lot of blanks in the transcriptions. We don't get those blanks from other places....
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Director
If I had to make the decision over again, I absolutely would want a transcription service. Aquity...
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Director
The customer service from Aquity Solutions has been great. When I have an issue, I can just email my...
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Director
I would rate Aquity Solutions' strategic ability high. Their team seems to be in tune and works like...
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Director
We have interacted with an executive who was great. That person talked us through the issues and got...
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Director
There is one little glitch. When a transcribed paragraph goes into our EMR, there is a text box. But...
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Director
Aquity Solutions' features work, and our physicians like them. Our needs are minimal, so the...
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Director
The only difference between the old platform and the new one is that we used to have to open every...
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Director
The negative of the vendor's solutions is that they can take a bit more work. There are more...
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Director
Aquity Solutions' platform is kind of like my iPhone. There are a million things that I can do on my...
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Director
We are certainly streamlining the documentation. The transcriptionists have to do a quality job, but...
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Director
Aquity Solutions’ staff is very good. When we have an issue with numbers and matching patients, they...
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Director
When everything was being developed, Aquity Solutions kept us apprised. We knew that things were...
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Director
The implementation was incredibly easy. The hardest part was getting all of our internal paperwork...
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Director
We have a cardiologist that likes to do all of his dictations late in the week and late in the day....
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Director
AQuity Solutions communicates with me. When they don't understand a dictation, they email me right...
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Director
I can honestly say that I have not had any quality concerns with any of the dictations that I have...
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Director
AQuity Solutions is Johnny on the spot with their ability to execute. We have absolutely no problems...
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Director
Our relationship with AQuity Solutions is very collaborative. Our customer relations manager is very...
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Director
Aquity Solutions does really well at driving tangible outcomes. We have set turnaround times and...
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Manager
Aquity Solutions updates their own platform. They upgraded our solution once, and everything works.
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Manager
Aquity Solutions' staff members are good. Our vendor contact doesn't always get right back to us....
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Manager
We were told that everything would be included in our contract, but then we found out that we would...
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Manager
Aquity Solutions' quality and turnaround time are consistent for the most part unless there is an...
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Manager
Aquity Solutions spun off from MModal, but MModal still holds the contract. There is a lot of...
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Director
Things have been great with Aquity Solutions. They check in regularly to see how we are doing and...
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Director
Aquity Solutions avoids charging us for every little thing. I know that there are things that the...
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Director
Aquity Solutions goes above and beyond to reach out to us before we have to go to them. If the...
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Director
Aquity Solution's leadership has been wonderful. They have reached out to us about changes. The...
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Manager
With the change from MModal to Aquity Solutions, there has been a lot of changes in service. The...
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Manager
Aquity Solutions has good operations, but the one thing about their rotation system that totally...
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Manager
The Aquity Solutions representative who we work with is awesome to work with. That person is very...
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Manager
The vendor does excellent transcription work. We have had some mismatches with personnel, and we...
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Manager
We only use offshore services for transcription. We found that was absolutely the best way to go for...
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Director
We have had a long-term relationship with Aquity Solutions, and I hate to part from them. We will...
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Director
We struggled with having somebody consistent on the transcription side. Aquity Solutions had some...
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Director
I wouldn't say that Aquity Solutions exceeded our expectations, but saying they met our expectations...
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Director
Aquity Solutions did well at supporting us during COVID-19. They wanted to continue to have check-in...
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Director
The vendor met expectations. But they didn't exceed expectations. Sometimes I could see with the...
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Director
I definitely don’t get bothered with anything; I redirect things to the corporate office. I don’t...
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Director
I don’t really think that the solution drives many outcomes. The only outcome is the service makes...
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Director
I don’t even know what we are paying for the service. Our corporate office is paying for the...
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Director
I haven’t talked to my point of contact for a long time. That person has always been my contact and...
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Director
My company doesn’t use dictation in all of its programs. The dictation is very limited to programs...
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Director
The transition to the solution was pretty simple for our doctors because we gave them a dictation...
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Director
The only complaints I have had haven't been about anything on the vendor's end. The problem is with...
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Director
Let’s say a doctor dictates a record and then forgets something, so later on, the doctor goes back...
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Director
The system is clean, and it works well. Sometimes my doctors don’t make it clear that they are...
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Director
We used Aquity Solutions to help us when we purchased a product. The transition went smoothly, and...
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Director
Aquity Solutions’ quality remains unchanged, and they have a high accuracy rate. They perform...
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Director
Responsiveness and quality are very important for a transcription-service vendor, and Aquity...
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Manager
Aquity Solutions has good turnaround times, quality of documentation, and costs. The vendor is very...
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Manager
Aquity Solutions could do better by providing more attention to detail. They could be more attentive...
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Manager
Aquity Solutions has been a good business partner for a long period of time. Our former account...
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Director
The engagement is 100% awesome. Aquity Solutions is great and has really good turnaround times. We...
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VP/Other Executive
Aquity Solutions does avoid charging for every little thing. I don't feel nickel-and-dimed by them...
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VP/Other Executive
If people asked me, I would tell them that they need to consider Aquity Solutions. The vendor is...
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