AQuity Solutions Transcription Services
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Mac Boyter
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User Commentary

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Manager

Operations, Services

It took a little while to get our system up and going with the firm's transcription and how things...

Sep 2023
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Manager

Relationship, Operations, Operations, Services, Services

The provider will document via recording, the firm will do the SOAP part of the note, and the...

Sep 2023
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Manager

Relationship, Relationship, Services, Services

I would like an improvement in the turnaround time, but some things can't be helped. If the provider...

Sep 2023
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Manager

Value

The firm is generally very reasonable with their charges. I would potentially disagree with some of...

Sep 2023
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Manager

Relationship

AQuity Solutions’ turnaround time is pretty outstanding. We figured that it would take 24 hours to...

Sep 2023
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Manager

Relationship

Our account manager is always letting us know about new things the firm has and communicating with...

Sep 2023
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Manager

Services, Services

The biggest strength of the transcription workers is in completing documentation and reducing note...

Sep 2023
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Director

Relationship, Relationship

AQuity Solutions should take me out to lunch at least once a year because I am a consistent,...

Aug 2023
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Director

Relationship, Relationship

AQuity Solutions provides an excellent turnaround time and accurate transcriptions, and they know...

Aug 2023
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Director

Value, Value

Every time we tweak the interface or add a new report type with AQuity Solutions, they do not charge...

Aug 2023
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Director

Relationship, Relationship, Relationship, Services, Services, Services

It is nice that we have AQuity Solutions available for our providers that know what transcription is...

Aug 2023
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Analyst/Coordinator

Loyalty, Loyalty, Loyalty

We originally went with the firm because one of the services AQuity Solutions offered was for...

Jul 2023
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Analyst/Coordinator

Relationship, Relationship, Relationship

It took the firm months to finally figure out how to add an industry-standard need to our dictation....

Jul 2023
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Analyst/Coordinator

Services, Services, Services

We use the firm for the dictation of our medical records. We don't have an EMR, so we use a...

Jul 2023
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Analyst/Coordinator

Relationship, Relationship, Relationship

The firm’s greatest strength is the turnover speed of dictations.

Jul 2023
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Analyst/Coordinator

Services, Services, Services

The user friendliness of the firm’s website is good, but the process of searching for documents is...

Jul 2023
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Analyst/Coordinator

Relationship, Relationship, Relationship, Services, Services, Services

We have sent examples to the firm of the errors that we see come through, and nothing seems to be...

Jul 2023
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Analyst/Coordinator

Services, Services, Services

We would recommend AQuity Solutions to other people that are looking for transcription services on...

Jul 2023
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Analyst/Coordinator

Relationship, Relationship, Relationship

AQuity Solutions' service desk team is very responsive. We usually get a reply within the hour.

Jul 2023
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Analyst/Coordinator

Relationship, Relationship, Relationship

AQuity Solutions could create a better partnership by being responsive to any criticisms and...

Jul 2023
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Analyst/Coordinator

Relationship, Relationship, Relationship

AQuity Solutions' turnaround time is absolutely excellent. We would mark the firm down a little for...

Jul 2023
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Manager

Relationship, Relationship, Relationship

I don't have any issues with AQuity Solutions’ production of work or turnaround time. The firm does...

Jul 2023
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Manager

Relationship, Relationship, Relationship

My only concern with AQuity Solutions is that they seem to turn over customer relationship managers...

Jul 2023
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Manager

Relationship, Relationship, Relationship

We have hired AQuity Solutions to do all of the dictation for all of our documents and PACS...

Jun 2023
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Manager

Value, Value, Value

If we want to add a new work type or do something simple, AQuity Solutions sends us a big bill....

Jun 2023
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Manager

Relationship, Relationship, Operations, Operations, Operations, Services, Services, Services

We had a hard time getting our orders from AQuity Solutions, and it took them weeks to get things...

Jun 2023
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Manager

Relationship, Relationship, Relationship

The manager who is assigned to our AQuity Solutions account has always done very well and responded...

Jun 2023
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Director

Services, Services, Services

There are a lot of providers that use the speech recognition tool attached to our EMR, but many...

Jun 2023
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Director

Relationship, Relationship, Relationship

We have been with AQuity Solutions for a very long time. In that time period, the firm has allowed...

Jun 2023
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Manager

Value, Value, Value

The firm used to not charge us for certain things, and now we are charged for those things. That is...

Jun 2023
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Manager

Relationship, Relationship, Relationship

AQuity Solutions' greatest strengths are their accuracy and their consistent turnaround time. Those...

Jun 2023
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Manager

Relationship, Relationship, Relationship, Operations

When we have issues with specific dictators, whether they are just challenging or super needy,...

Jun 2023
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Manager

Relationship, Relationship, Relationship

AQuity Solutions is easy to work with. They are happy to jump into any kind of technology changes...

Jun 2023
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Director

Relationship, Relationship, Relationship

AQuity Solutions is very responsive. We are super happy with their turnaround times. Our customer...

May 2023
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Manager

Relationship, Relationship, Relationship

AQuity Solutions' delivery is very much on time. Their turnaround time is excellent, and they do...

May 2023
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Manager

Relationship, Relationship, Relationship

I would like more feedback from our account manager. If we put in a ticket explaining what is...

May 2023
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Director

Relationship, Relationship, Relationship

AQuity Solutions is good. If I call and ask them to cover something, they do. They fulfill whatever...

May 2023
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Director

Relationship, Relationship, Relationship

AQuity Solutions stood out to us because of their troubleshooting and the way they make sure...

May 2023
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Nurse

Services, Services, Services

There are times when some of the dictation notes are missing a name, but that is rare. AQuity...

May 2023
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Nurse

Relationship, Relationship, Relationship

My contact at AQuity Solutions has helped me out a lot. I can call them for help, and they will go...

May 2023
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Director

Relationship, Relationship, Relationship

I don't know whether the firm exceeds our expectations consistently, but they meet our expectations...

Apr 2023
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Director

Relationship, Relationship, Relationship

Since MModal was bought by 3M and the firm changed to AQuity Solutions, the challenge is getting to...

Apr 2023
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Director

Relationship, Relationship, Relationship

We have a new CRM, and that person helps a lot with keeping us abreast of ongoing issues, projects,...

Apr 2023
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Director

Relationship, Relationship, Relationship, Operations, Operations, Operations

The firm is easy to work with, and their implementation team is very knowledgeable and helpful. The...

Apr 2023
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Director

Services, Services, Services

One thing the firm could improve is the ease of access to their platform. It seems like every time I...

Apr 2023
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Director

Relationship, Relationship

AQuity Solutions’ communication is great; they deliver on what they promise. They are one of the...

Apr 2023
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Director

Relationship

We had a recent experience in which the 24-7 technical support team, which I believe is foreign...

Apr 2023
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Director

Relationship

The start-up for the AQuity Solutions product is easy. The trick was making sure the customer...

Apr 2023
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Director

Relationship

Our customer solutions representative is very responsive. Whenever I reach out to them or any of my...

Apr 2023
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Director

Relationship

In addition to the medical transcription service that AQuity Solutions had been providing, we needed...

Apr 2023
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Director

Relationship

When the AQuity Solutions sales team contacted me, there was a particular sales associate I found...

Apr 2023
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Analyst/Coordinator

Relationship

I can contact my representative at AQuity Solutions at any time with any questions I may have, and...

Mar 2023
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Director

Relationship, Services

We have always done all the corrections manually and uploaded them. But now I am working with AQuity...

Mar 2023
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Director

Relationship, Value

AQuity Solutions does a few little things without charging us. There has been a slight degradation...

Mar 2023
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Director

Relationship

I would like to see a little higher quality of the product that the firm produces for us. Having...

Mar 2023
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Director

Relationship

When I have an interface problem with AQuity Solutions, they are quick to look at their systems to...

Mar 2023
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Director

Relationship, Operations

I was trying to get a bidirectional interface from our EMR to the software AQuity Solutions uses,...

Mar 2023
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Director

Relationship, Services

Our experience with AQuity Solutions has been really good. They do our transcription, and they have...

Mar 2023
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Manager

Value

I thought that when we signed our new contract with AQuity Solutions, that would make all our extra...

Mar 2023
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Manager

Relationship

We always have to work with a customer representative at AQuity Solutions. We can never contact the...

Mar 2023
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Manager

Relationship

We have had good luck with using AQuity Solutions' transcription services for traditional...

Mar 2023
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Director

Relationship, Services

A good space for AQuity Solutions is their strategic ability. I am extremely satisfied with AQuity Solutions....

Feb 2023
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Director

Relationship, Value

I would tell a peer asking about AQuity Solutions that AQuity Solutions does not nickel-and-dime us....

Feb 2023
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Manager

Relationship

We haven’t had any major hiccups with the firm. There aren’t a whole lot of issues, and when we do...

Jan 2023
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Manager

Relationship, Operations

We had a project with the firm, and the project manager was really on top of all the deliverables....

Jan 2023
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Manager

Relationship

There was a new executive at the firm, and I had no clue who they were. They never reached out. I...

Jan 2023
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Director

Relationship, Operations

AQuity Solutions sent people out for elbow-to-elbow when we went live. The service is so intuitive...

Jan 2023
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Director

Relationship, Operations

The firm has done well in both their quality and turnaround time. They had to meet a certain...

Jan 2023
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Director

Loyalty, Relationship

With AQuity Solutions, I have had nothing but positive experiences. The people that we work with...

Jan 2023
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Director

Relationship

AQuity Solutions amazes me because I will usually let them know when my usual transcription is going...

Jan 2023
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Director

Relationship

The vendor has good customer service. The turnaround time is good.

Jan 2023
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Analyst/Coordinator

Relationship, Services

We haven't had any issues on our end with AQuity Solutions. The firm has finished what has needed to...

Jan 2023
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Manager

Relationship

I get involved when we have issues, and I am rarely involved with anything with AQuity Solutions. I...

Jan 2023
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Director

Relationship

AQuity Solutions’ customer service is excellent. Our representative is very responsive. The firm's...

Jan 2023
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Manager

Services, Value

We are very happy with the results of AQuity Solutions' transcription services. The quality of work...

Jan 2023
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Manager

Relationship, Value

AQuity Solutions has prompt responses. I like their ability to resolve our issues as they come up....

Jan 2023
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Manager

Services

I like the reporting. Over the past couple of years, AQuity Solutions has made some improvements to...

Jan 2023
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Manager

Relationship, Operations

There always seem to be different changes in the vendor's software, and the software is not easy to...

Jan 2023
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Manager

Relationship, Services

The transcription services are fine. AQuity Solutions has transcripts for us very quickly after...

Jan 2023
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Manager

Relationship, Services

The functionality of the firm's system is poor. The software has extensions that have to be...

Jan 2023
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Manager

Relationship

I don’t think AQuity Solutions would be my first choice if I had to go back and do things again. I...

Jan 2023
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Manager

Relationship

I know nothing about the firm. I don't even know everything that AQuity Solutions can do today. I...

Jan 2023
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Manager

Relationship

I don't know that I would buy this service again. We were given a very short amount of time to...

Jan 2023
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Manager

Relationship

Currently, we have better transcriptionists than we had in the past. But six months from now, there...

Jan 2023
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Manager

Value

We received a bill for a project AQuity Solutions helped us with, and I was a little shocked at the...

Jan 2023
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Manager

Relationship

The firm’s time constraints are good, and that is really the most important thing for our...

Jan 2023
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Manager

Relationship

My account manager from the firm is pretty good at reaching out to people when we can't get an answer....

Jan 2023
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Manager

Relationship

The company has undergone several mergers or acquisitions. In the past, there was really bad...

Jan 2023
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Manager

Relationship

There are times when I wonder whether we and our issues don't matter because we are not a larger...

Jan 2023
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Manager

Value

We are receiving our money’s worth for the service because if I had to hire somebody to be a...

Jan 2023
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Director

Relationship

I don't have much interaction with the firm, and I don't hear much from them. I used to have more...

Jan 2023
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Director

Services, Value

The thing I like the most about AQuity Solutions is that I don't have problems with them. Everything...

Jan 2023
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VP/Other Executive

Relationship, Services

AQuity Solutions has done great work for us.

Jan 2023
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Director

Relationship

We have been pleased that there hasn’t been any turnover in the ranks of AQuity Solutions'...

Jan 2023
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Director

Relationship

I really don’t think we could be any happier with AQuity Solutions or their transcription services....

Jan 2023
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Director

Relationship

AQuity Solutions' people are all good. We had no problem with management getting involved and being...

Jan 2023
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COO

Services

AQuity Solutions has accuracy like we have never seen. We have used different transcription...

Dec 2022
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Director

Relationship

Our experience with AQuity Solutions has been great. They consistently meet turnaround times. We had...

Nov 2022
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Director

Relationship, Services

AQuity Solutions offers specialty transcription services. We can ask for translators who have a lot...

Nov 2022
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Director

Relationship

We had an issue when AQuity Solutions was going global. The quality was not there. I am not sure...

Nov 2022
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Director

Relationship, Value

We have done a lot of work on cleaning up our reports so far. We get our money’s worth with AQuity...

Nov 2022
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Director

Relationship, Services

AQuity Solutions allowed us to submit templates for some specific similar situations, and the firm's...

Nov 2022
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Director

Relationship

I am very happy with AQuity Solutions; they have been a terrific firm, and I have recommended them...

Nov 2022
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Director

Relationship

AQuity Solutions exceeds our expectations in the biggest way through their excellent turnaround time...

Nov 2022
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Director

Value

The turnaround time has been excellent for the book of business that I am responsible for. I don't...

Nov 2022
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Director

Relationship

Staffing is a problem worldwide, and AQuity Solutions is just like any other firm in that they have...

Nov 2022
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Director

Value

We don't have issues with unexpected costs because of how we negotiated our contract with AQuity Solutions....

Nov 2022
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Manager

Relationship

The firm is usually pretty good at letting us know about what is coming and what they can offer....

Nov 2022
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Manager

Relationship

We like the firm’s response times for getting transcriptions back. Things are usually back within 24...

Nov 2022
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Manager

Services

The firm's product seems to work great, especially with medical terminology. It usually picks up...

Nov 2022
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Manager

Relationship

In terms of the firm getting transcriptions back to us, if there are issues going on, we get emails...

Nov 2022
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Manager

Services

We usually don't have many errors in the transcriptions even though providers are hard to...

Nov 2022
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Manager

Loyalty

I am hopeful about our future satisfaction because of the firm’s support of our providers and...

Nov 2022
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Manager

Value

When the firm has different costs coming up, they usually let us know what is happening.

Nov 2022
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Analyst/Coordinator

Relationship

I have not heard anybody within our organization complain about anything with AQuity Solutions, so...

Nov 2022
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Analyst/Coordinator

Relationship

Hopefully, AQuity Solutions will keep doing what they have been doing for us and keep the costs...

Nov 2022
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Manager

Relationship

If someone else were interested, I would refer AQuity Solutions as a resource for transcription. We...

Nov 2022
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Manager

Services

Our expectations for the firm’s transcription turnaround time are usually met. That impresses me.

Nov 2022
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Director

Relationship

With AQuity Solutions, I don't have to try to figure out a problem with my physicians, call the...

Nov 2022
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Manager

Relationship

So far, the firm has been meeting our expectations. We haven't had any issues or problems. AQuity...

Nov 2022
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Director

Operations, Services

Since AQuity Solutions was rebranded, we are no longer seeing CDI issues like we were having before....

Nov 2022
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Manager

Relationship

AQuity Solutions is doing great. I have had a good experience with the firm. They are easy to work...

Nov 2022
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Manager

Services

AQuity Solutions provides transcription services for us. The transcription is usually done within 24...

Nov 2022
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Manager

Relationship

Whenever I have a question regarding anything on the invoice, I reach out and get my question...

Nov 2022
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Director

Relationship

AQuity Solutions sends me a report regularly. They definitely reach out when there is something that...

Nov 2022
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Director

Relationship

AQuity Solutions’ turnaround times are excellent. There is hardly ever any backlog, and the firm's...

Nov 2022
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Director

Relationship

AQuity Solutions has always done everything that I have needed them to do. One time, I spoke with a...

Nov 2022
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Director

Services

With the upgrade from MModal to AQuity Solutions, there are more options available and more details...

Nov 2022
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VP/Other Executive

Loyalty, Services

I think outsourced transcription is a dying industry. All the companies who have done it for very...

Nov 2022
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VP/Other Executive

Value

The services are pretty cost effective. We have been utilizing the services for a long time, so we...

Nov 2022
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Director

Relationship

The customer service was pretty good before with MModal, but the customer service is more acute now....

Nov 2022
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VP/Other Executive

Value

It is very easy to scale the services up or down based on adding new providers or people leaving....

Nov 2022
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Director

Services, Value

AQuity Solutions plays a role in helping us get through payer audits of our medical records, and we...

Nov 2022
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Director

Relationship, Operations

There were several different people from the vendor that were involved with the switch to AQuity...

Nov 2022
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Manager

Relationship

When we started with AQuity Solutions, we put in a voice recognition capability and many other new...

Nov 2022
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Manager

Relationship

We have struggled a couple of times with the firm's turnaround times. I track those every month....

Nov 2022
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Manager

Relationship

AQuity Solutions' executive involvement was really high in the beginning. I don't think we need any...

Nov 2022
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Director

Relationship

AQuity Solutions is great for certain providers, but the firm and their service are a little...

Oct 2022
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Director

Relationship

I have a direct contact with AQuity Solutions anytime I need help. The firm is proactive in letting...

Oct 2022
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Director

Relationship, Services

We have not had any problems at all with AQuity Solutions’ service. A lot of our processes are done...

Oct 2022
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Manager

Relationship

AQuity Solutions has an awesome turnaround time. I have never really had to question that. I rarely...

Oct 2022
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Manager

Relationship, Services

There are some blanks here and there in our reports that I have to fill in on my side. A large...

Oct 2022
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Manager

Relationship, Services

There have been some company changes and switches with AQuity Solutions. We had some issues a few...

Oct 2022
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Director

Value

We have not been charged anything by AQuity Solutions in addition to what the contract states.

Oct 2022
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(0)
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Director

Relationship

AQuity Solutions has excellent quality and exceptional turnaround times. They even exceed their...

Oct 2022
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Director

Relationship

I have not ever had any issues with the firm’s consultants. They make themselves really available to...

Oct 2022
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Director

Operations

The firm follows through whenever there are upgrades. When we went live, the dictation was seamless...

Oct 2022
||
(0)
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Manager

Relationship

When I reach out to the firm, they respond very quickly. The firm has a very quick turnaround time.

Oct 2022
||
(0)
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Director

Relationship

AQuity Solutions struggles with consistent turnaround time, but that is because of the labor market....

Oct 2022
||
(0)
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Director

Relationship

The firm makes things seamless, and we have nothing but timely communication with them. The firm...

Oct 2022
||
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