AQuity Solutions Transcription Services
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Subject Expert
Mac Boyter
Research Director
Commentary Summary
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User Commentary
Relationship
I can contact my representative at AQuity Solutions at any time with any questions I may have, and...
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Future Outlook
We have always done all the corrections manually and uploaded them. But now I am working with AQuity...
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Other Observations
AQuity Solutions does a few little things without charging us. There has been a slight degradation...
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People and Knowledge
I would like to see a little higher quality of the product that the firm produces for us. Having...
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Relationship
When I have an interface problem with AQuity Solutions, they are quick to look at their systems to...
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Relationship
I was trying to get a bidirectional interface from our EMR to the software AQuity Solutions uses,...
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Tools and Methodology
Our experience with AQuity Solutions has been really good. They do our transcription, and they have...
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ROI and Cost
I thought that when we signed our new contract with AQuity Solutions, that would make all our extra...
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People and Knowledge
We always have to work with a customer representative at AQuity Solutions. We can never contact the...
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People and Knowledge
We have had good luck with using AQuity Solutions' transcription services for traditional...
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Relationship
A good space for AQuity Solutions is their strategic ability. I am extremely satisfied with AQuity Solutions....
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Lessons Learned
I would tell a peer asking about AQuity Solutions that AQuity Solutions does not nickel-and-dime us....
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Relationship
We haven’t had any major hiccups with the firm. There aren’t a whole lot of issues, and when we do...
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Project Results
We had a project with the firm, and the project manager was really on top of all the deliverables....
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Relationship
There was a new executive at the firm, and I had no clue who they were. They never reached out. I...
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Relationship
AQuity Solutions sent people out for elbow-to-elbow when we went live. The service is so intuitive...
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Project Results
The firm has done well in both their quality and turnaround time. They had to meet a certain...
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Future Outlook
With AQuity Solutions, I have had nothing but positive experiences. The people that we work with...
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Project Results
AQuity Solutions amazes me because I will usually let them know when my usual transcription is going...
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Project Results
The vendor has good customer service. The turnaround time is good.
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Project Results
We haven't had any issues on our end with AQuity Solutions. The firm has finished what has needed to...
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Tools and Methodology
I get involved when we have issues, and I am rarely involved with anything with AQuity Solutions. I...
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Relationship
AQuity Solutions’ customer service is excellent. Our representative is very responsive. The firm's...
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Project Results
We are very happy with the results of AQuity Solutions' transcription services. The quality of work...
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Relationship
AQuity Solutions has prompt responses. I like their ability to resolve our issues as they come up....
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Tools and Methodology
I like the reporting. Over the past couple of years, AQuity Solutions has made some improvements to...
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Relationship
There always seem to be different changes in the vendor's software, and the software is not easy to...
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Project Results
The transcription services are fine. AQuity Solutions has transcripts for us very quickly after...
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Tools and Methodology
The functionality of the firm's system is poor. The software has extensions that have to be...
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Lessons Learned
I don’t think AQuity Solutions would be my first choice if I had to go back and do things again. I...
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Other Observations
I know nothing about the firm. I don't even know everything that AQuity Solutions can do today. I...
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Other Observations
I don't know that I would buy this service again. We were given a very short amount of time to...
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Lessons Learned
Currently, we have better transcriptionists than we had in the past. But six months from now, there...
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ROI and Cost
We received a bill for a project AQuity Solutions helped us with, and I was a little shocked at the...
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Other Observations
The firm’s time constraints are good, and that is really the most important thing for our...
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Relationship
My account manager from the firm is pretty good at reaching out to people when we can't get an answer....
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Relationship
The company has undergone several mergers or acquisitions. In the past, there was really bad...
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Relationship
There are times when I wonder whether we and our issues don't matter because we are not a larger...
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ROI and Cost
We are receiving our money’s worth for the service because if I had to hire somebody to be a...
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Relationship
I don't have much interaction with the firm, and I don't hear much from them. I used to have more...
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Project Results
The thing I like the most about AQuity Solutions is that I don't have problems with them. Everything...
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Project Results
AQuity Solutions has done great work for us.
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People and Knowledge
We have been pleased that there hasn’t been any turnover in the ranks of AQuity Solutions'...
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Project Results
I really don’t think we could be any happier with AQuity Solutions or their transcription services....
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Relationship
AQuity Solutions' people are all good. We had no problem with management getting involved and being...
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Tools and Methodology
AQuity Solutions has accuracy like we have never seen. We have used different transcription...
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Relationship
Our experience with AQuity Solutions has been great. They consistently meet turnaround times. We had...
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Project Results
AQuity Solutions offers specialty transcription services. We can ask for translators who have a lot...
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Other Observations
We had an issue when AQuity Solutions was going global. The quality was not there. I am not sure...
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ROI and Cost
We have done a lot of work on cleaning up our reports so far. We get our money’s worth with AQuity...
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Lessons Learned
AQuity Solutions allowed us to submit templates for some specific similar situations, and the firm's...
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Relationship
I am very happy with AQuity Solutions; they have been a terrific firm, and I have recommended them...
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Relationship
AQuity Solutions exceeds our expectations in the biggest way through their excellent turnaround time...
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ROI and Cost
The turnaround time has been excellent for the book of business that I am responsible for. I don't...
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Tools and Methodology
Staffing is a problem worldwide, and AQuity Solutions is just like any other firm in that they have...
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ROI and Cost
We don't have issues with unexpected costs because of how we negotiated our contract with AQuity Solutions....
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Relationship
The firm is usually pretty good at letting us know about what is coming and what they can offer....
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People and Knowledge
We like the firm’s response times for getting transcriptions back. Things are usually back within 24...
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Tools and Methodology
The firm's product seems to work great, especially with medical terminology. It usually picks up...
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People and Knowledge
In terms of the firm getting transcriptions back to us, if there are issues going on, we get emails...
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Tools and Methodology
We usually don't have many errors in the transcriptions even though providers are hard to...
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Future Outlook
I am hopeful about our future satisfaction because of the firm’s support of our providers and...
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Sales and Contracting
When the firm has different costs coming up, they usually let us know what is happening.
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Relationship
I have not heard anybody within our organization complain about anything with AQuity Solutions, so...
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Relationship
Hopefully, AQuity Solutions will keep doing what they have been doing for us and keep the costs...
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Project Results
If someone else were interested, I would refer AQuity Solutions as a resource for transcription. We...
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Project Results
Our expectations for the firm’s transcription turnaround time are usually met. That impresses me.
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Relationship
With AQuity Solutions, I don't have to try to figure out a problem with my physicians, call the...
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People and Knowledge
So far, the firm has been meeting our expectations. We haven't had any issues or problems. AQuity...
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Other Observations
The scalability of our contracts with AQuity Solutions is much better than it was before. I don't...
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Tools and Methodology
Since AQuity Solutions was rebranded, we are no longer seeing CDI issues like we were having before....
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Relationship
AQuity Solutions is doing great. I have had a good experience with the firm. They are easy to work...
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Tools and Methodology
AQuity Solutions provides transcription services for us. The transcription is usually done within 24...
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ROI and Cost
Whenever I have a question regarding anything on the invoice, I reach out and get my question...
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Relationship
AQuity Solutions sends me a report regularly. They definitely reach out when there is something that...
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Relationship
AQuity Solutions’ turnaround times are excellent. There is hardly ever any backlog, and the firm's...
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Relationship
AQuity Solutions has always done everything that I have needed them to do. One time, I spoke with a...
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Tools and Methodology
With the upgrade from MModal to AQuity Solutions, there are more options available and more details...
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Other Observations
I think outsourced transcription is a dying industry. All the companies who have done it for very...
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ROI and Cost
The services are pretty cost effective. We have been utilizing the services for a long time, so we...
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Relationship
The customer service was pretty good before with MModal, but the customer service is more acute now....
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ROI and Cost
It is very easy to scale the services up or down based on adding new providers or people leaving....
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ROI and Cost
AQuity Solutions plays a role in helping us get through payer audits of our medical records, and we...
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Relationship
There were several different people from the vendor that were involved with the switch to AQuity...
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Relationship
When we started with AQuity Solutions, we put in a voice recognition capability and many other new...
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Project Results
We have struggled a couple of times with the firm's turnaround times. I track those every month....
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Relationship
AQuity Solutions' executive involvement was really high in the beginning. I don't think we need any...
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Project Results
AQuity Solutions is great for certain providers, but the firm and their service are a little...
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People and Knowledge
I have a direct contact with AQuity Solutions anytime I need help. The firm is proactive in letting...
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Project Results
We have not had any problems at all with AQuity Solutions’ service. A lot of our processes are done...
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Relationship
AQuity Solutions has an awesome turnaround time. I have never really had to question that. I rarely...
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Relationship
There are some blanks here and there in our reports that I have to fill in on my side. A large...
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Relationship
There have been some company changes and switches with AQuity Solutions. We had some issues a few...
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Other Observations
We have not been charged anything by AQuity Solutions in addition to what the contract states.
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Tools and Methodology
AQuity Solutions has excellent quality and exceptional turnaround times. They even exceed their...
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People and Knowledge
I have not ever had any issues with the firm’s consultants. They make themselves really available to...
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Relationship
The firm follows through whenever there are upgrades. When we went live, the dictation was seamless...
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Project Results
When I reach out to the firm, they respond very quickly. The firm has a very quick turnaround time.
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People and Knowledge
AQuity Solutions struggles with consistent turnaround time, but that is because of the labor market....
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Relationship
The firm makes things seamless, and we have nothing but timely communication with them. The firm...
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People and Knowledge
When we do get complaints from doctors, the complaints are usually about letters they have dictated....
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Lessons Learned
My recommendation to others is that they shouldn’t look at just one firm. They should definitely...
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Project Results
Overall, we have been satisfied with the firm’s work. There were a few little mistakes in the...
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Win/Loss - Why they were selected (by current clients)
We looked at a couple of other transcription services firms, but based on the reviews and, of...
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People and Knowledge
The firm is very quick to respond to calls for help, calls to check in, calls of inquiry, or emails...
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Relationship
A few of the firm’s executives have been actively involved in the questions that I have had for them....
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People and Knowledge
AQuity Solutions is always open to collaborating and receiving feedback. We have had some issues...
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Relationship
Prior to the service being from AQuity Solutions, we used it from MModal. When the change in vendors...
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Future Outlook
Our representative from MModal made it a point to check in every month and make sure that everything...
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Tools and Methodology
This program pretty much runs on its own. I receive the reports when they print out, and we don't...
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Project Results
There have been a few occasions when the turnaround time for our reports has been a little bit...
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Relationship
I have not had any communication, correspondence, or anything with anyone above my customer service...
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Tools and Methodology
The difference between AQuity Solutions and MModal has been the customer service. With MModal, we...
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Project Results
AQuity Solutions is super timely with great turnaround times and quality. We had to move from...
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Relationship
AQuity Solutions is a forward-thinking company and has great insight into where the technology is...
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People and Knowledge
The firm’s leadership involvement is very good. They are very responsive, and we have been dealing...
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Project Results
AQuity Solutions will get things transcribed, and they meet the turnaround time. I feel that their...
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Project Results
The reason I went with AQuitySolutions at the start was their size and ability to provide various...
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People and Knowledge
The customizations and customized support people that we need at our organization have often led us...
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People and Knowledge
I don't think that we have had any major issues or things to be concerned about. AQuity Solutions...
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Tools and Methodology
AQuity Solutions' services are good. The idea that we have transcriptionists at different hours that...
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Lessons Learned
My problem with AQuity Solutions is that I would not mention the firm to another company if they...
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Project Results
I have never had a problem that AQuity Solutions hasn't been able to resolve. The firm has been able...
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Project Results
AQuity Solutions is meeting the expectations that they set out to meet. AQuity Solutions is the...
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Tools and Methodology
AQuity Solutions has been very consistent with the accuracy of the dictations, and the accuracy of...
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Future Outlook
In the past, I would have said no to buying AQuity Solutions transcription services again, but now I...
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Project Results
I could not say that AQuity Solutions exceeds our expectations. I don't see them outperforming, and...
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Relationship
AQuity Solutions’ customer service is terrible and slow. I have not been contacted by anyone from...
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Project Results
It is easy for the physicians to call in. There has only been a server down once. Other than that,...
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Relationship
AQuity Solutions goes above and beyond in their prompt responsiveness when we must contact them...
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Tools and Methodology
We have experienced some technical issues lately with the system. I am not sure exactly what AQuity...
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People and Knowledge
AQuity Solutions does exceed our expectations anytime we have an issue with something. I recently...
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Relationship
I am not really sure about the competitors out there because we have been with AQuity Solutions for...
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ROI and Cost
We haven't had this happen lately, and it is probably in the contract, but in the past, if we needed...
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Relationship
I would tell another provider that the managers at AQuity Solutions have always been really helpful;...
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People and Knowledge
This company is very easy to work with. AQuity Solutions is a great transcription vendor, and they...
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Tools and Methodology
By creating solutions to templates, AQuity Solutions shows that they have our best interest at...
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People and Knowledge
I have contacts at AQuity Solutions, and the firm doesn't seem to have a lot of turnover. We always...
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Tools and Methodology
I would recommend AQuity Solutions' transcription services because my experience has been very good....
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Tools and Methodology
We maybe have a little bump here or there, but ultimately, AQuity Solutions steps up and does what...
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ROI and Cost
AQuity Solutions gives really good reports, and their analytics reports are wonderful. Those reports...
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People and Knowledge
We get very good quality service from AQuity Solutions, and if there is a problem, they respond...
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Project Results
AQuity Solutions has been headache-free from my perspective. Transcription companies that I have had...
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Project Results
We picked up AQuity Solutions really quickly because of a problem with our previous vendor, and...
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Tools and Methodology
The firm has always worked within our turnaround time target. No ask has been too big. The firm has...
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Relationship
Every time AQuity Solutions gets bought out by a different company or merges things, they get a...
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ROI and Cost
If I had to choose, I would purchase AQuity Transcription Services again because it works for what...
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Relationship
AQuity Solutions has had excellent customer service for years. We have never had any trouble. If we...
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People and Knowledge
The only negative thing about AQuity Transcription Services is if we have technical issues, we are...
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Project Results
Much of AQuity Solutions' staff is outsourced, and the time zone differences can impede our ability...
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Relationship
AQuity Solutions knows what they are doing and what they want to do with their product. But I don't...
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People and Knowledge
What is helpful for us is AQuity Solutions' customer service and who our client representative is....
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Relationship
MModal was rebranded as AQuity Solutions after it was purchased by 3M. Not only do they have a...
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Relationship
If I have any issues or opportunities that need to be resolved, AQuity Solutions is prompt and works...
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Tools and Methodology
We have had some issues with the quality of the medical transcriptionists and with getting reports...
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Relationship
We have a large partnership with AQuity Solutions for our whole organization, and having that volume...
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Tools and Methodology
AQuity has a really nice web-based platform. A physician can be anywhere and still call in to the...
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ROI and Cost
When we have asked for some upgrades, the firm has charged us. I understand that is a necessity. But...
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Project Results
AQuity Solutions provides a pretty good service. I like their turnaround time, which is within 24...
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Relationship
I like that the manager from AQuity Solutions usually responds within 24 hours when there is an...
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Project Results
The notes always seem to be complete. We haven't had any problems. AQuity Solutions is consistent,...
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Relationship
AQuity Solutions was very quick to respond when we needed their services. If we have any problems,...
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People and Knowledge
AQuity Solutions' turnaround time is great. Whenever I have questions, I can usually call or email...
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Tools and Methodology
AQuity Solutions uses voice recognition. There are a lot of words in the transcriptions that aren't...
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Project Results
The quality of some of the reports that come out is not the greatest. My expectations are that the...
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Relationship
I have a representative who I usually call, and they escalate things. The vendor keeps us up-to-date...
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Tools and Methodology
It is challenging when AQuity Solutions doesn't receive our emails when there are issues around...
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Project Results
AQuity Solutions has good, 24-hour support, but if they can't finish something, they put it into a...
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Relationship
We were with AQuity Solutions for a long time, and then we branched out to other services with them...
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Project Results
The few physicians that are using AQuity Solutions' services have been using them for such a long...
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Relationship
When we reach out, AQuity Solutions is very quick to respond. We put in emails for support, and...
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Relationship
I like that I have an error log that we can send to the firm's quality-assurance people to get...
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Project Results
AQuity Solutions' turnaround time is spectacular. The firm is so fast and responds quickly to me. I...
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Project Results
We really rely on providers calling and yelling at us about the quality of the dictation, and the...
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Tools and Methodology
It was a smooth transition from another company to AQuity Solutions. The less I hear from the firm,...
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Other Observations
I don't know much of the regular staff from AQuity Solutions. I only know the management staff. The...
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Project Results
We haven't had any issues, so AQuity Solutions exceeds our expectations. We rarely have to contact...
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People and Knowledge
I basically only work with one person from the firm, but they respond when we ask questions, and if...
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Project Results
The firm follows their turnaround times, and if they have questions, they will send an alert to my...
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Tools and Methodology
I like that the firm is always working. They are available 24/7.
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Project Results
I would like to get faster responses or more direct answers to issues from the firm. They are pretty...
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Relationship
AQuity Solutions uses a couple of weird medical spellings here and there, but other than that, they...
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People and Knowledge
AQuity Solutions is a good company, and their people are very dependable. The people who we work...
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People and Knowledge
AQuity Solutions doesn’t exceed our expectations, and that is because sometimes the transcribers on...
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People and Knowledge
When there is an issue, our representative is really good about getting to the bottom of it. They go...
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Sales and Contracting
I like the way the firm breaks down their billing. They bill by the report and the number of...
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Project Results
We had no problems with AQuity Solutions' transcriptions. AQuity Solutions did quality reports and...
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People and Knowledge
The only people that we worked with were the help desk people. They always solved our issues.
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Tools and Methodology
The negatives with AQuity Solutions' services are that the AQuity Solutions people tend to spell...
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Relationship
The executive involvement from AQuity Solutions is not very proactive. If my main contact person...
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People and Knowledge
The work AQuity Solutions does is not a very difficult process, and I would like for all AQuity...
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People and Knowledge
AQuity Solutions' turnaround time is extremely fast, and they do quality work. The main contact I...
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Relationship
I don't think I have had any interaction with the senior leadership from AQuity Solutions. AQuity...
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People and Knowledge
The service drives tangible outcomes because the work addresses a patient-safety issue. The firm...
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People and Knowledge
The original transcription company was MModal, and MModal was purchased by 3M. 3M kept the...
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Lessons Learned
When people ask me about AQuity Solutions, I give them a very guarded response. I tell people to...
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Future Outlook
Switching away from AQuity Solutions would be a big change. But I have some medical staff requesting...
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Project Results
Overall, I am very pleased with AQuity Solutions. Their turnaround times are good and exceed our...
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People and Knowledge
Because AQuity Solutions is doing a lot of their transcription outside the US, sometimes there are...
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Win/Loss - Why they were selected (by current clients)
We chose to use AQuity Solutions because we don't have the internal staff necessary to do the work....
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Tools and Methodology
AQuity Solutions' voice capture system seems to work well. I have very minimal problems with it. The...
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People and Knowledge
My support person with AQuity Solutions is very good.
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People and Knowledge
The firm was pretty helpful and responsive around dictation. When we needed help, they were pretty helpful....
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Future Outlook
We renewed our contract with the firm because we don’t have time to deal with our physicians at the...
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Project Results
The firm charges us for what we use. Their services are very good, and the firm does well. They...
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People and Knowledge
The quality of the consultants from the firm is very good, and they are very helpful. I would...
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Other Observations
The firm needs to strategize on what their next move is and what business they are going to get into....
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Project Results
We pay for what we get from the firm. There is a lot going on, but the firm has been stable and has...
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Project Results
We haven’t had a lot of problems with the firm. There have been some blanks in the transcriptions,...
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Future Outlook
Eventually, our engagement with the firm may end, or we may engage with the firm less. We may change...
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ROI and Cost
If we ask the firm to do something, they are willing to do it, but they will charge for it. However,...
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Project Results
The firm exceeds our expectations. Their turnaround time is always faster than they say it will be....
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People and Knowledge
When we have questions, our contact at the firm is responsive and tries to help. Whoever we talk to...
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Tools and Methodology
We have used AQuity Solutions' transcription services for quite a while. Their turnaround time is...
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Tools and Methodology
The quality is not quite where we would like to have it, but that isn't major. AQuity Solutions does...
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ROI and Cost
A lot of the time, we avoid asking AQuity Solutions to make any changes to our account because there...
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Project Results
The firm does a wonderful job with transcription in terms of spelling and doing our reports the way...
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People and Knowledge
We have worked well together with the firm. Doctors are human, and they make mistakes, so if they...
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Project Results
I can always rely on the firm to get the job done. The thing that I want most is to get reports to a...
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Tools and Methodology
I wouldn’t recommend the particular version that we are using. I know there are better products...
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Relationship
Sometimes it is hard getting to the right person to get an issue resolved. We have had instances...
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Project Results
AQuity Solutions' transcription services are driving at their own speed. We really don't have a lot...
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Project Results
The turnaround is very quick. AQuity Solutions usually exceeds our turnaround expectations. The work...
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People and Knowledge
A concern I have with the service is that where we are, we have a lot of cultural names and...
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ROI and Cost
I am sure AQuity Solutions was very fair in their contract, but our transcription needs, in general,...
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Other Observations
As somebody who likes to look at data to prove value or provide tangible information to give good...
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Relationship
Our experience with the firm has been pretty good. I know that doctors have some problems with the...
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Tools and Methodology
The firm’s mobile app works well. I like that we have access to the firm’s website. Some of our...
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ROI and Cost
We did a project with AQuity Solutions, and they charged me after the fact. But everything else was...
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Tools and Methodology
I recommend the firm often; they are a great company. I like the ease of the interface and how...
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Tools and Methodology
The only issue I have had is with the microphone that the doctors are using. Sometimes medical...
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Relationship
I work with a very limited number of people at the firm. All the people that I work with are great....
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Tools and Methodology
The firm's strategic ability is low, but that isn't because they aren’t a good company. Other...
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Other Observations
We meet with our other vendors very frequently and discuss whatever trends we are seeing. That makes...
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ROI and Cost
The firm sometimes charges us for small changes. The cost is not that high, but there are times when...
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Relationship
I am a fan of the firm. The main thing I appreciate about their transcription services is that we...
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Relationship
When we started with the firm, we had some urgent needs, and the firm was consistently helpful and...
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Future Outlook
Unfortunately, our organization is changing systems, so we won’t be continuing with the firm for the...
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Relationship
The firm provides a lot of strategic feedback, and we work together. For example, we were having...
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Relationship
Our account manager is very responsive. We go through the normal support site for problems, and...
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Tools and Methodology
We have some extra training hours because we had some turnover and certain physicians didn't get the...
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Relationship
We have excellent communication with the firm. Anytime there is an issue, we call the customer...
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Project Results
The firm’s execution is excellent. I have not heard from the physicians about any issues or hiccups...
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ROI and Cost
Aquity Solutions is fine with pricing. The firm’s reimbursement system is adequate, and we have no...
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