AQuity Solutions Transcription Services Commentary
Filtered view: All

Subject Expert
Mac Boyter
Research Director
KLAS Research Director - Mac Boyter
 
View Advanced Filters
Advanced Filters
Job Level
Comment Type
Overall Satisfaction
Click stars to filter
By Month
1
6
12
24
36
By Date Range
Comment Categories

Featured  Report

Preferences

   Bookmark

Commentary Summary

Positive
##%
Neither
##%
Negative
##%
to see the full dataset.

If you don't have a login, getting started is easy.

Provider Organizations
Fill out our registration form to verify your organization.
HIT Companies
Contact a KLAS representative for plans and pricing.

User Commentary

Sort by   
Manager

Relationship

Things are pretty steady with AQuity Solutions' services, and there are never really any major...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Our account representative is pretty responsive when we need reports or when we expand our...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Relationship

The problem with AQuity Solutions is that they are like a revolving door, so I don't even know who...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Relationship, Services, Services

AQuity Solutions' technology is fantastic, and so is their troubleshooting. We don't get complaints...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Operations, Services

Overall, everything is working well with AQuity Solutions. There are no areas for improvement. The...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Services

The firm does transcriptions and uploads them to our electronic health record. I would give the firm...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

The firm does well on their turnaround time and their ability to manage our volume and its peaks and...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

One way the firm could improve is in the timeliness of their responses when I reach out to them to...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Services

AQuity Solutions is exceeding my expectations. They meet our goals, our guidelines, and our...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations, Services

When there are blanks in the transcription, we can listen and fill them in, so the firm's people...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty

If I were making a purchasing decision, I would definitely look around. I would potentially rehire...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Value

With AQuity Solutions, we have a production-based contract. It is basically a fee-for-service...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Relationship

What I like the best about AQuity Solutions is that their platform integrates well with our EHR....

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Relationship

I don't have any involvement with executives at AQuity Solutions. They have never reached out to me....

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Value, Value

When we need help with reporting or changing something, the firm will always give us a charge for...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Relationship, Services

The firm's 24/7 availability and their onshore transcription services are their greatest strengths.

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Relationship, Services, Services

AQuity Solutions is reliable. They are always there. We do most of our transcription locally, but...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Services, Services

When we reset passwords, we always have to call. There is no putting in our email and getting a...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Relationship

My contact at AQuity Solutions must be one of those people who are on their phones all the time...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship, Relationship, Services

AQuity Solutions does a good job. The service is related to dictation; so the service just hums...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Relationship

The only person I ever talk to is my customer service representative at AQuity Solutions, so I don't...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Relationship

There isn't really a way to improve the quality of staff because most of the transcriptionists are...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Relationship, Services, Services

We use AQuity Solutions for transcription and for speech recognition in another solution, which our...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

AQuity Solutions’ consultant has been wonderful with us. They have been a fabulous resource.

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

When AQuity Solutions split off from MModal, their technology was hampered. AQuity Solutions always...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

AQuity Solutions works with us when we have quality issues. They really work hard to get their...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Services

Our use of AQuity Solutions’ transcription services has decreased quite a bit as most of our...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

It would be nice if the firm would do an annual meeting or something just so that we would know who...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

With AQuity Solutions, it has taken us many years to get to the quality that we have now. Even...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations, Services

It took a little while to get our system up and going with the firm's transcription and how things...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations, Operations, Services, Services

The provider will document via recording, the firm will do the SOAP part of the note, and the...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Relationship, Services, Services

I would like an improvement in the turnaround time, but some things can't be helped. If the provider...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Value

The firm is generally very reasonable with their charges. I would potentially disagree with some of...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

AQuity Solutions’ turnaround time is pretty outstanding. We figured that it would take 24 hours to...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Our account manager is always letting us know about new things the firm has and communicating with...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Services, Services

The biggest strength of the transcription workers is in completing documentation and reducing note...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Relationship

AQuity Solutions should take me out to lunch at least once a year because I am a consistent,...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Relationship

AQuity Solutions provides an excellent turnaround time and accurate transcriptions, and they know...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Value, Value

Every time we tweak the interface or add a new report type with AQuity Solutions, they do not charge...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Relationship, Relationship, Services, Services, Services

It is nice that we have AQuity Solutions available for our providers that know what transcription is...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Loyalty, Loyalty, Loyalty

We originally went with the firm because one of the services AQuity Solutions offered was for...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship, Relationship, Relationship

It took the firm months to finally figure out how to add an industry-standard need to our dictation....

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Services, Services, Services

We use the firm for the dictation of our medical records. We don't have an EMR, so we use a...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship, Relationship, Relationship

The firm’s greatest strength is the turnover speed of dictations.

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Services, Services, Services

The user friendliness of the firm’s website is good, but the process of searching for documents is...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship, Relationship, Relationship, Services, Services, Services

We have sent examples to the firm of the errors that we see come through, and nothing seems to be...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Services, Services, Services

We would recommend AQuity Solutions to other people that are looking for transcription services on...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship, Relationship, Relationship

AQuity Solutions' service desk team is very responsive. We usually get a reply within the hour.

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship, Relationship, Relationship

AQuity Solutions could create a better partnership by being responsive to any criticisms and...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship, Relationship, Relationship

AQuity Solutions' turnaround time is absolutely excellent. We would mark the firm down a little for...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Relationship, Relationship

I don't have any issues with AQuity Solutions’ production of work or turnaround time. The firm does...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Relationship, Relationship

My only concern with AQuity Solutions is that they seem to turn over customer relationship managers...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Relationship, Relationship

We have hired AQuity Solutions to do all of the dictation for all of our documents and PACS...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Value, Value, Value

If we want to add a new work type or do something simple, AQuity Solutions sends us a big bill....

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Relationship, Operations, Operations, Operations, Services, Services, Services

We had a hard time getting our orders from AQuity Solutions, and it took them weeks to get things...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Relationship, Relationship

The manager who is assigned to our AQuity Solutions account has always done very well and responded...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Services, Services, Services

There are a lot of providers that use the speech recognition tool attached to our EMR, but many...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Relationship, Relationship

We have been with AQuity Solutions for a very long time. In that time period, the firm has allowed...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Value, Value, Value

The firm used to not charge us for certain things, and now we are charged for those things. That is...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Relationship, Relationship

AQuity Solutions' greatest strengths are their accuracy and their consistent turnaround time. Those...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Relationship, Relationship, Operations

When we have issues with specific dictators, whether they are just challenging or super needy,...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Relationship, Relationship

AQuity Solutions is easy to work with. They are happy to jump into any kind of technology changes...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Relationship, Relationship

AQuity Solutions is very responsive. We are super happy with their turnaround times. Our customer...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Relationship, Relationship

AQuity Solutions' delivery is very much on time. Their turnaround time is excellent, and they do...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Relationship, Relationship

I would like more feedback from our account manager. If we put in a ticket explaining what is...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Relationship, Relationship

AQuity Solutions is good. If I call and ask them to cover something, they do. They fulfill whatever...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Relationship, Relationship

AQuity Solutions stood out to us because of their troubleshooting and the way they make sure...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Services, Services, Services

There are times when some of the dictation notes are missing a name, but that is rare. AQuity...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Relationship, Relationship, Relationship

My contact at AQuity Solutions has helped me out a lot. I can call them for help, and they will go...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Relationship, Relationship

I don't know whether the firm exceeds our expectations consistently, but they meet our expectations...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Relationship, Relationship

Since MModal was bought by 3M and the firm changed to AQuity Solutions, the challenge is getting to...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Relationship, Relationship

We have a new CRM, and that person helps a lot with keeping us abreast of ongoing issues, projects,...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Relationship, Relationship, Operations, Operations, Operations

The firm is easy to work with, and their implementation team is very knowledgeable and helpful. The...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Services, Services, Services

One thing the firm could improve is the ease of access to their platform. It seems like every time I...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Relationship

AQuity Solutions’ communication is great; they deliver on what they promise. They are one of the...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

We had a recent experience in which the 24-7 technical support team, which I believe is foreign...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

The start-up for the AQuity Solutions product is easy. The trick was making sure the customer...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Our customer solutions representative is very responsive. Whenever I reach out to them or any of my...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

In addition to the medical transcription service that AQuity Solutions had been providing, we needed...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

When the AQuity Solutions sales team contacted me, there was a particular sales associate I found...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

I can contact my representative at AQuity Solutions at any time with any questions I may have, and...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Services

We have always done all the corrections manually and uploaded them. But now I am working with AQuity...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Value

AQuity Solutions does a few little things without charging us. There has been a slight degradation...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

I would like to see a little higher quality of the product that the firm produces for us. Having...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

When I have an interface problem with AQuity Solutions, they are quick to look at their systems to...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Operations

I was trying to get a bidirectional interface from our EMR to the software AQuity Solutions uses,...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Services

Our experience with AQuity Solutions has been really good. They do our transcription, and they have...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Value

I thought that when we signed our new contract with AQuity Solutions, that would make all our extra...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

We always have to work with a customer representative at AQuity Solutions. We can never contact the...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

We have had good luck with using AQuity Solutions' transcription services for traditional...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Services

A good space for AQuity Solutions is their strategic ability. I am extremely satisfied with AQuity Solutions....

Feb 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Value

I would tell a peer asking about AQuity Solutions that AQuity Solutions does not nickel-and-dime us....

Feb 2023
||
(0)
 Thank you  Helpful

 or  to see details.

 Download as Excel  Print / Save as PDF
Related Articles