AQuity Solutions Transcription Services
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Subject Expert
Mac Boyter
Research Director
Commentary Summary
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User Commentary
AQuity Solutions provides a pretty good service. I like their turnaround time, which is within 24...
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I like that the manager from AQuity Solutions usually responds within 24 hours when there is an...
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The notes always seem to be complete. We haven't had any problems. AQuity Solutions is consistent,...
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AQuity Solutions was very quick to respond when we needed their services. If we have any problems,...
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AQuity Solutions' turnaround time is great. Whenever I have questions, I can usually call or email...
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AQuity Solutions uses voice recognition. There are a lot of words in the transcriptions that aren't...
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The quality of some of the reports that come out is not the greatest. My expectations are that the...
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I have a representative who I usually call, and they escalate things. The vendor keeps us up-to-date...
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It is challenging when AQuity Solutions doesn't receive our emails when there are issues around...
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AQuity Solutions has good, 24-hour support, but if they can't finish something, they put it into a...
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We were with AQuity Solutions for a long time, and then we branched out to other services with them...
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The few physicians that are using AQuity Solutions' services have been using them for such a long...
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When we reach out, AQuity Solutions is very quick to respond. We put in emails for support, and...
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I like that I have an error log that we can send to the firm's quality-assurance people to get...
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AQuity Solutions' turnaround time is spectacular. The firm is so fast and responds quickly to me. I...
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We really rely on providers calling and yelling at us about the quality of the dictation, and the...
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It was a smooth transition from another company to AQuity Solutions. The less I hear from the firm,...
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I don't know much of the regular staff from AQuity Solutions. I only know the management staff. The...
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We haven't had any issues, so AQuity Solutions exceeds our expectations. We rarely have to contact...
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I basically only work with one person from the firm, but they respond when we ask questions, and if...
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The firm follows their turnaround times, and if they have questions, they will send an alert to my...
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I like that the firm is always working. They are available 24/7.
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I would like to get faster responses or more direct answers to issues from the firm. They are pretty...
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AQuity Solutions uses a couple of weird medical spellings here and there, but other than that, they...
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AQuity Solutions is a good company, and their people are very dependable. The people who we work...
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AQuity Solutions doesn’t exceed our expectations, and that is because sometimes the transcribers on...
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When there is an issue, our representative is really good about getting to the bottom of it. They go...
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I like the way the firm breaks down their billing. They bill by the report and the number of...
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We had no problems with AQuity Solutions' transcriptions. AQuity Solutions did quality reports and...
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The only people that we worked with were the help desk people. They always solved our issues.
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The negatives with AQuity Solutions' services are that the AQuity Solutions people tend to spell...
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The executive involvement from AQuity Solutions is not very proactive. If my main contact person...
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The work AQuity Solutions does is not a very difficult process, and I would like for all AQuity...
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AQuity Solutions' turnaround time is extremely fast, and they do quality work. The main contact I...
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I don't think I have had any interaction with the senior leadership from AQuity Solutions. AQuity...
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The service drives tangible outcomes because the work addresses a patient-safety issue. The firm...
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The original transcription company was MModal, and MModal was purchased by 3M. 3M kept the...
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When people ask me about AQuity Solutions, I give them a very guarded response. I tell people to...
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Switching away from AQuity Solutions would be a big change. But I have some medical staff requesting...
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Overall, I am very pleased with AQuity Solutions. Their turnaround times are good and exceed our...
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Because AQuity Solutions is doing a lot of their transcription outside the US, sometimes there are...
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We chose to use AQuity Solutions because we don't have the internal staff necessary to do the work....
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AQuity Solutions' voice capture system seems to work well. I have very minimal problems with it. The...
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My support person with AQuity Solutions is very good.
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The firm was pretty helpful and responsive around dictation. When we needed help, they were pretty helpful....
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We renewed our contract with the firm because we don’t have time to deal with our physicians at the...
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The firm charges us for what we use. Their services are very good, and the firm does well. They...
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The quality of the consultants from the firm is very good, and they are very helpful. I would...
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The firm needs to strategize on what their next move is and what business they are going to get into....
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We pay for what we get from the firm. There is a lot going on, but the firm has been stable and has...
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We haven’t had a lot of problems with the firm. There have been some blanks in the transcriptions,...
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Eventually, our engagement with the firm may end, or we may engage with the firm less. We may change...
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If we ask the firm to do something, they are willing to do it, but they will charge for it. However,...
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The firm exceeds our expectations. Their turnaround time is always faster than they say it will be....
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When we have questions, our contact at the firm is responsive and tries to help. Whoever we talk to...
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We have used AQuity Solutions' transcription services for quite a while. Their turnaround time is...
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The quality is not quite where we would like to have it, but that isn't major. AQuity Solutions does...
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A lot of the time, we avoid asking AQuity Solutions to make any changes to our account because there...
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The firm does a wonderful job with transcription in terms of spelling and doing our reports the way...
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We have worked well together with the firm. Doctors are human, and they make mistakes, so if they...
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I can always rely on the firm to get the job done. The thing that I want most is to get reports to a...
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I wouldn’t recommend the particular version that we are using. I know there are better products...
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Sometimes it is hard getting to the right person to get an issue resolved. We have had instances...
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AQuity Solutions' transcription services are driving at their own speed. We really don't have a lot...
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The turnaround is very quick. AQuity Solutions usually exceeds our turnaround expectations. The work...
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A concern I have with the service is that where we are, we have a lot of cultural names and...
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I am sure AQuity Solutions was very fair in their contract, but our transcription needs, in general,...
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As somebody who likes to look at data to prove value or provide tangible information to give good...
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Our experience with the firm has been pretty good. I know that doctors have some problems with the...
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The firm’s mobile app works well. I like that we have access to the firm’s website. Some of our...
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We did a project with AQuity Solutions, and they charged me after the fact. But everything else was...
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I recommend the firm often; they are a great company. I like the ease of the interface and how...
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The only issue I have had is with the microphone that the doctors are using. Sometimes medical...
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I work with a very limited number of people at the firm. All the people that I work with are great....
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The firm's strategic ability is low, but that isn't because they aren’t a good company. Other...
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We meet with our other vendors very frequently and discuss whatever trends we are seeing. That makes...
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The firm sometimes charges us for small changes. The cost is not that high, but there are times when...
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I am a fan of the firm. The main thing I appreciate about their transcription services is that we...
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When we started with the firm, we had some urgent needs, and the firm was consistently helpful and...
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Unfortunately, our organization is changing systems, so we won’t be continuing with the firm for the...
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The firm provides a lot of strategic feedback, and we work together. For example, we were having...
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Our account manager is very responsive. We go through the normal support site for problems, and...
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We have some extra training hours because we had some turnover and certain physicians didn't get the...
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We have excellent communication with the firm. Anytime there is an issue, we call the customer...
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The firm’s execution is excellent. I have not heard from the physicians about any issues or hiccups...
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Aquity Solutions is fine with pricing. The firm’s reimbursement system is adequate, and we have no...
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Aquity Solutions has major strategic plans for the future, but the firm doesn't always meet our needs....
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We don't communicate or work with anybody at Aquity Solutions' organization, so we don't feel that...
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When we need help with transcription, the staff that we get in contact with are very helpful. They...
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With Aquity Solutions' service, our providers are able to dictate a lot more quickly. Most things...
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Aquity Solutions' system is great. I haven't got any bad reviews or feedback from our providers who...
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Aquity Solutions' services are not completely user friendly. The services are fine on the front end,...
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I have seen a decline in things with Aquity Solutions. That decline doesn't necessarily come from...
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Our experience with Aquity Solutions' services has been good. Aquity Solutions' turnaround time is...
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We haven't seen a change due to the merge between Aquity Solutions and 3M. The merge is confusing to...
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There is still work that Aquity Solutions will put on hold that we have to fix, but I believe Aquity...
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On occasion, we have trouble if a resource is off or not working correctly because Aquity Solutions...
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As far as turnaround time and the work that Aquity Solutions is doing for us go, we really don't...
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The firm charges us if we make changes to what we currently have, but we haven’t experienced too...
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I am very happy with the firm. We have a good account manager who takes care of most things for us....
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The firm didn’t exceed expectations; the firm just met expectations. Of course, we always want more...
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Aquity Solutions was purchased by 3M, but I don't know whether 3M has as strong a relationship with...
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We have a good relationship with Aquity Solutions, but we are a little hesitant to put all our eggs...
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Financially, our contract is good. The firm's service and turnaround time have been okay. I haven't...
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I don’t know that the firm exceeds expectations, but they do meet them. They meet turnaround times...
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The firm doesn’t do work on American soil only. When we started our engagement, we told the firm...
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Anytime we want to make a change, we get charged by the firm. If there is an upgrade or something we...
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Aquity Solutions' people are very innovative thinkers, and they work really well with our entire...
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Aquity Solutions' support team usually gets back to me within less than 24 hours. I am not even done...
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We only speak to Aquity Solutions when there is a disruption in service or something of that nature....
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We are pretty stable with Aquity Solutions. We are working on more things than we have before,...
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If we had more management for our relationship with Aquity Solutions, that would be helpful. We...
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We love our Aquity Solutions partners. I have had the same client service manager for a long time,...
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Aquity Solutions communicates and works very well with our physicians to make our lives easier. The...
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Aquity Solutions' turnaround time is amazing. They have not missed their turnaround time in many...
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I typically deal with the actual MTs, and I don't get too many complaints about them.
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The most involvement I receive from Aquity Solutions is when there is a big issue with something...
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We have been with Aquity Solutions for a long time. In the beginning, I was probably more critical...
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When we have set up new doctors, the communication from Aquity Solutions has been good. We have...
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I am getting used to the new platform. It is a good platform; I just don’t know all the features it...
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Things have been going well with Aquity Solutions. We have ongoing meetings to fine-tune some things...
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Aquity Solutions really does stick to the turnaround times that are in the contract. They definitely...
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Aquity Solutions does a second shift change, and reports sit unassigned in a queue for a longer time...
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Aquity Solutions could improve by not prematurely matching presurgery accounts. Sometimes MTs jump...
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Overall, Aquity Solutions has great turnaround times for transcription services and communication....
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Aquity Solutions is low maintenance. The firm’s platforms are nice and pretty easy to use. The firm...
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Things have been pretty weird with Aquity Solutions because half of their module was bought by 3M. I...
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We have one person that we reach out to for almost everything. That person gets our issues to the...
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Aquity Solutions is very good with their cost and turnaround time.
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Aquity Solutions could improve the quality of their work. Sometimes they miss grammatical errors and...
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I am pretty satisfied with Aquity Solutions. Their timing is great. There are some issues that I...
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Aquity Solutions doesn’t check in with me unless I have an issue. There was one time when they...
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Aquity Solutions does not exceed expectations, but they meet the bar. Aside from having ESP, I don't...
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We once had an issue with some mixed-up information. My staff members reached out to Aquity...
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Aquity Solutions has been great. We don't have any problems. It took Aquity Solutions a little while...
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On a regular basis, Aquity Solutions sends me a quality report. I was very attentive to that report...
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I can't think of anything where Aquity Solutions could be doing something different or better. Some...
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I don't know whether there is a conscious effort from Aquity Solutions to avoid charging, but I...
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There are some blanks in the transcription with information missing when Aquity Solutions doesn’t...
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When we place a customer support call, the firm answers pretty quickly. They are really good with that....
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I know that some of our leadership members are looking into implementing Aquity Solutions' other...
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There could be a little less work getting sent back through our queues. For example, our physicians...
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We have several physicians that use the telephone to do dictation, and then Aquity Solutions has...
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We have never had any trouble with Aquity Solutions. Their turnaround times are very quick. We have...
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We have a representative. If we have any issues, I contact that person directly, and then they take...
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Aquity Solutions is prompt to respond and easy to work with because of their responsiveness. We tell...
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At one point, Aquity Solutions changed our representative, and I wasn't aware of that for a while....
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I have worked with Aquity Solutions for a long time, and I would tell others that getting a good...
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As far as the execution of the project goes, there is always room for improvement. We are never...
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If we have to make a change to a report type or anything like that, Aquity Solutions comes back and...
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We had a partnership with Aquity Solutions. They provided an excellent plan and knew the right...
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Every couple of years when we went to renew our contract, the vendor worked with us to try to lower...
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The vendor's quality and turnaround time have always been very good. Everything is seamless; we...
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Aquity Solutions is always thinking strategically. They are always looking at new and better ways to...
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I do not have any problems with Aquity Solutions. My physicians dictate into the system, call from...
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I rarely reach out to my Aquity Solutions representative, but anytime I do, they are very receptive...
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Aquity Solutions' customer service is very fast. When I call in, I don’t have to wait a long time on...
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I would definitely recommend Aquity Solutions and tell prospective clients that the system is very...
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The only weakness I have found with Aquity Solutions that sometimes there is a language barrier with...
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The flexibility and variability of Aquity Solutions are what I love. We can offer our physicians...
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Aquity Solutions' dictation side is great right now. We don't have any issues. Things depend on the...
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The only thing that comes to mind on how Aquity Solutions could improve is if they strategically...
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The company has changed hands so many times, but my contact is still the same. I know them...
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Aquity Solutions exceeds my expectations. They do a lot more than any other company that I work...
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Our previous vendor was more open and willing to make changes and do whatever we needed without...
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Aquity Solutions is very good at what they do. They are very supportive. I appreciate that their...
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I don’t have issues when I have to call and need something to be done. It can be last minute, and I...
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The only thing I have concerns about is when we try to reach out to get a report. One report that I...
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The transcription is as good as it could be based on how the providers dictate. I know some of our...
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Our Aquity Solutions customer relationship manager is very helpful in connecting us to the right...
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In the beginning, when Aquity Solutions’ system would go down, we weren’t getting notifications from...
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Aquity Solutions' transcription services drive outcomes pretty well. I would definitely recommend...
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There have been times when some of the transcriptionists have failed to follow the instructions that...
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We have a strong partnership with Aquity Solutions. They have always listened and tried to solve our...
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Everything is pretty easy to navigate and simple to use. We just email the Aquity Solutions people...
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Sometimes a lot of the transcriptionists are foreign, and it seems like there is turnover. When...
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I was really not optimistic going into the service because I was in another facility that outsourced...
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A lot of the services are offshore. If customers want their services done in the United States, they...
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It does seem like Aquity Solutions charges for some nitpicky things, but I know that most services do....
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Anytime I had questions or issues, especially with the implementation, Aquity Solutions was very...
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We have been with the Aquity Solutions team under their multiple names. We have had a lot of the...
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From a phone transcription point of view, I have a lot of good things to say about Aquity Solutions....
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Aquity Solutions could charge for some other things, but they don't, and that is good. For instance,...
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Our representative with Aquity Solutions has always been easygoing and down to earth, and they help...
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We have had some issues, and a person from Aquity Solutions is not responding to our emails when it...
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I would not change from Aquity Solutions because the quality is there. The vendor is very cautious....
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Aquity Solutions’ quality and turnaround time always exceed our expectations. We have had a little...
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