Cybersecurity Is Critical in Today's Environment
Aquity Solutions Transcription Services
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Subject Expert
Mac Boyter
Research Director
Commentary Summary
User Commentary
Analyst/Coordinator
Things have been going well with Aquity Solutions. We have ongoing meetings to fine-tune some things...
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Analyst/Coordinator
Aquity Solutions really does stick to the turnaround times that are in the contract. They definitely...
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Analyst/Coordinator
Aquity Solutions does a second shift change, and reports sit unassigned in a queue for a longer time...
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Analyst/Coordinator
Aquity Solutions could improve by not prematurely matching presurgery accounts. Sometimes MTs jump...
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Manager
Overall, Aquity Solutions has great turnaround times for transcription services and communication....
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Manager
Aquity Solutions is low maintenance. The firm’s platforms are nice and pretty easy to use. The firm...
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Manager
Things have been pretty weird with Aquity Solutions because half of their module was bought by 3M. I...
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Manager
We have one person that we reach out to for almost everything. That person gets our issues to the...
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Manager
Aquity Solutions is very good with their cost and turnaround time.
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Manager
Aquity Solutions could improve the quality of their work. Sometimes they miss grammatical errors and...
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Manager
I am pretty satisfied with Aquity Solutions. Their timing is great. There are some issues that I...
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Manager
Aquity Solutions doesn’t check in with me unless I have an issue. There was one time when they...
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Director
Aquity Solutions does not exceed expectations, but they meet the bar. Aside from having ESP, I don't...
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Director
We once had an issue with some mixed-up information. My staff members reached out to Aquity...
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Director
Aquity Solutions has been great. We don't have any problems. It took Aquity Solutions a little while...
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Director
On a regular basis, Aquity Solutions sends me a quality report. I was very attentive to that report...
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Director
I can't think of anything where Aquity Solutions could be doing something different or better. Some...
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Director
I don't know whether there is a conscious effort from Aquity Solutions to avoid charging, but I...
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Director
There are some blanks in the transcription with information missing when Aquity Solutions doesn’t...
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Director
When we place a customer support call, the firm answers pretty quickly. They are really good with that....
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Director
I know that some of our leadership members are looking into implementing Aquity Solutions' other...
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Director
There could be a little less work getting sent back through our queues. For example, our physicians...
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Director
We have several physicians that use the telephone to do dictation, and then Aquity Solutions has...
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Director
We have never had any trouble with Aquity Solutions. Their turnaround times are very quick. We have...
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Director
We have a representative. If we have any issues, I contact that person directly, and then they take...
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Director
Aquity Solutions is prompt to respond and easy to work with because of their responsiveness. We tell...
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Director
At one point, Aquity Solutions changed our representative, and I wasn't aware of that for a while....
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Analyst/Coordinator
I have worked with Aquity Solutions for a long time, and I would tell others that getting a good...
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Analyst/Coordinator
As far as the execution of the project goes, there is always room for improvement. We are never...
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Analyst/Coordinator
If we have to make a change to a report type or anything like that, Aquity Solutions comes back and...
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Director
We had a partnership with Aquity Solutions. They provided an excellent plan and knew the right...
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Director
Every couple of years when we went to renew our contract, the vendor worked with us to try to lower...
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Director
The vendor's quality and turnaround time have always been very good. Everything is seamless; we...
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Director
Aquity Solutions is always thinking strategically. They are always looking at new and better ways to...
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Manager
I do not have any problems with Aquity Solutions. My physicians dictate into the system, call from...
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Manager
I rarely reach out to my Aquity Solutions representative, but anytime I do, they are very receptive...
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Manager
Aquity Solutions' customer service is very fast. When I call in, I don’t have to wait a long time on...
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Manager
I would definitely recommend Aquity Solutions and tell prospective clients that the system is very...
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Manager
The only weakness I have found with Aquity Solutions that sometimes there is a language barrier with...
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COO
The flexibility and variability of Aquity Solutions are what I love. We can offer our physicians...
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COO
Aquity Solutions' dictation side is great right now. We don't have any issues. Things depend on the...
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COO
The only thing that comes to mind on how Aquity Solutions could improve is if they strategically...
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Director
The company has changed hands so many times, but my contact is still the same. I know them...
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Director
Aquity Solutions exceeds my expectations. They do a lot more than any other company that I work...
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Manager
Our previous vendor was more open and willing to make changes and do whatever we needed without...
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Manager
Aquity Solutions is very good at what they do. They are very supportive. I appreciate that their...
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Manager
I don’t have issues when I have to call and need something to be done. It can be last minute, and I...
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Manager
The only thing I have concerns about is when we try to reach out to get a report. One report that I...
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Manager
The transcription is as good as it could be based on how the providers dictate. I know some of our...
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Analyst/Coordinator
Our Aquity Solutions customer relationship manager is very helpful in connecting us to the right...
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Analyst/Coordinator
In the beginning, when Aquity Solutions’ system would go down, we weren’t getting notifications from...
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Analyst/Coordinator
Aquity Solutions' transcription services drive outcomes pretty well. I would definitely recommend...
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Manager
There have been times when some of the transcriptionists have failed to follow the instructions that...
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Manager
We have a strong partnership with Aquity Solutions. They have always listened and tried to solve our...
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Manager
Everything is pretty easy to navigate and simple to use. We just email the Aquity Solutions people...
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Manager
Sometimes a lot of the transcriptionists are foreign, and it seems like there is turnover. When...
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Manager
I was really not optimistic going into the service because I was in another facility that outsourced...
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Manager
A lot of the services are offshore. If customers want their services done in the United States, they...
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Manager
It does seem like Aquity Solutions charges for some nitpicky things, but I know that most services do....
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Manager
Anytime I had questions or issues, especially with the implementation, Aquity Solutions was very...
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Director
We have been with the Aquity Solutions team under their multiple names. We have had a lot of the...
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Director
From a phone transcription point of view, I have a lot of good things to say about Aquity Solutions....
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Director
Aquity Solutions could charge for some other things, but they don't, and that is good. For instance,...
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Director
Our representative with Aquity Solutions has always been easygoing and down to earth, and they help...
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Director
We have had some issues, and a person from Aquity Solutions is not responding to our emails when it...
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Director
I would not change from Aquity Solutions because the quality is there. The vendor is very cautious....
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VP/Other Executive
Aquity Solutions’ quality and turnaround time always exceed our expectations. We have had a little...
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VP/Other Executive
We have a great contract that gives us allowances if Aquity Solutions doesn't hit specific...
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VP/Other Executive
Aquity Solutions is a good partner. We often look for other opportunities to work with them....
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Manager
Aquity Solutions has been wonderful. We have a great relationship with their service staff and have...
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Manager
Whenever we speak to Aquity Solution’s offshore customer service, sometimes we have issues with...
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Manager
If a work ticket is for something short, we don’t usually see an invoice from Aquity Solutions. A...
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Director
We have never had a charging issue with Aquity Solutions. Our contract terms are solid, and we don't...
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Director
Aquity Solutions consistently achieves performance goals that exceed our expectations. They are a...
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Director
Aquity Solutions is a great partner. I meet with them regularly. If anything comes up, the vendor is...
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Director
When I am doing random audits of the dictations, everything that Aquity Solutions is unable to fill...
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Director
So far, Aquity Solutions has been really hands on. They are very responsive and timely. The...
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Director
An outcome of working with Aquity Solutions has been the timely availability of dictations. Our...
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Director
Aquity Solutions did a really good job of setting up the system in our facility when we transitioned...
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Analyst/Coordinator
If we do have an issue, the vendor is right on top of it, and they get it fixed as quickly as...
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Analyst/Coordinator
In the beginning, we had some issues, but the vendor took care of the issues quickly. Things...
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Director
We have worked with Aquity Solutions for a very long time, and they cover some of the things we...
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Director
Aquity Solutions' tool is web based, so no matter where we are, we can work as long as we have...
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Director
Aquity Solutions doesn't consistently exceed our expectations. We think that because Aquity...
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Director
Aquity Solutions doesn't charge us for every little thing. We think that they do really well. We...
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Director
I am really happy with Aquity Solutions in every aspect of their services. In all of our projects...
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Manager
So far, our experience with the firm has been going well. The customer service has been prompt in...
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Manager
I would buy Aquity Solutions' services again. They have been great. There are always issues with...
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Manager
There was an issue that Aquity Solutions was aware of that was occurring from site to site. I might...
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Analyst/Coordinator
We have faced some inaccuracy challenges with the firm. They don’t provide the services that they...
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Director
Aquity Solutions is in a difficult industry. There are not a lot of choices out there. The big...
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Director
Aquity Solutions did give me a pretty fair price, but they are a big vendor, and they just want to...
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Director
The executive involvement from Aquity Solutions is minimal. I don't really interact with their...
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Director
I would purchase the product again, but we have to keep looking at what is out there. It is...
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Director
Everything is ratcheting down for all vendors because hospitals are having to pick and choose where...
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Director
Some vendors are better than others at setting up routine calls and making sure they touch base to...
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Manager
When we contact Aquity Solutions or bring something to their attention, they are quick to respond....
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Manager
There seem to be a lot of blanks in the transcriptions. We don't get those blanks from other places....
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Director
If I had to make the decision over again, I absolutely would want a transcription service. Aquity...
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Director
The customer service from Aquity Solutions has been great. When I have an issue, I can just email my...
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Director
I would rate Aquity Solutions' strategic ability high. Their team seems to be in tune and works like...
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Director
We have interacted with an executive who was great. That person talked us through the issues and got...
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Director
There is one little glitch. When a transcribed paragraph goes into our EMR, there is a text box. But...
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Director
Aquity Solutions' features work, and our physicians like them. Our needs are minimal, so the...
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Director
The only difference between the old platform and the new one is that we used to have to open every...
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Director
The negative of the vendor's solutions is that they can take a bit more work. There are more...
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Director
Aquity Solutions' platform is kind of like my iPhone. There are a million things that I can do on my...
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Director
We are certainly streamlining the documentation. The transcriptionists have to do a quality job, but...
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Director
Aquity Solutions’ staff is very good. When we have an issue with numbers and matching patients, they...
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Director
When everything was being developed, Aquity Solutions kept us apprised. We knew that things were...
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Director
The implementation was incredibly easy. The hardest part was getting all of our internal paperwork...
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Director
We have a cardiologist that likes to do all of his dictations late in the week and late in the day....
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Director
AQuity Solutions communicates with me. When they don't understand a dictation, they email me right...
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Director
I can honestly say that I have not had any quality concerns with any of the dictations that I have...
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Director
AQuity Solutions is Johnny on the spot with their ability to execute. We have absolutely no problems...
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Director
Our relationship with AQuity Solutions is very collaborative. Our customer relations manager is very...
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Director
Aquity Solutions does really well at driving tangible outcomes. We have set turnaround times and...
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Manager
Aquity Solutions updates their own platform. They upgraded our solution once, and everything works.
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Manager
Aquity Solutions' staff members are good. Our vendor contact doesn't always get right back to us....
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Manager
We were told that everything would be included in our contract, but then we found out that we would...
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Manager
Aquity Solutions' quality and turnaround time are consistent for the most part unless there is an...
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Manager
Aquity Solutions spun off from MModal, but MModal still holds the contract. There is a lot of...
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Director
Things have been great with Aquity Solutions. They check in regularly to see how we are doing and...
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Director
Aquity Solutions avoids charging us for every little thing. I know that there are things that the...
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Director
Aquity Solutions goes above and beyond to reach out to us before we have to go to them. If the...
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Director
Aquity Solution's leadership has been wonderful. They have reached out to us about changes. The...
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Manager
With the change from MModal to Aquity Solutions, there has been a lot of changes in service. The...
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Manager
Aquity Solutions has good operations, but the one thing about their rotation system that totally...
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Manager
The Aquity Solutions representative who we work with is awesome to work with. That person is very...
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