Home chevron icon Search

AQuity Solutions Transcription Services
Filtered view: All

Subject Expert
Mac Boyter
Research Director
KLAS Research Director - Mac Boyter
 
View Product Scores
View Advanced Filters
Advanced Filters
Job Level
Comment Type
Overall Satisfaction
Click stars to filter
By Month
1
6
12
24
36
By Date Range
Comment Categories

Preferences

   Bookmark

Commentary Summary

Positive
##%
Neither
##%
Negative
##%
to see the full dataset.

if you don't have a login, getting started is easy.

Provider Organizations
Fill out our registration form to verify your organization.
HIT Companies
Contact a KLAS representative for plans and pricing.

User Commentary

Sort by   
Director

Relationship

Our experience with AQuity Solutions has been great. They consistently meet turnaround times. We had...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Project Results

AQuity Solutions offers specialty transcription services. We can ask for translators who have a lot...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Other Observations

We had an issue when AQuity Solutions was going global. The quality was not there. I am not sure...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

ROI and Cost

We have done a lot of work on cleaning up our reports so far. We get our money’s worth with AQuity...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Lessons Learned

AQuity Solutions allowed us to submit templates for some specific similar situations, and the firm's...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

I am very happy with AQuity Solutions; they have been a terrific firm, and I have recommended them...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

AQuity Solutions exceeds our expectations in the biggest way through their excellent turnaround time...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

ROI and Cost

The turnaround time has been excellent for the book of business that I am responsible for. I don't...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Tools and Methodology

Staffing is a problem worldwide, and AQuity Solutions is just like any other firm in that they have...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

ROI and Cost

We don't have issues with unexpected costs because of how we negotiated our contract with AQuity Solutions....

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

The firm is usually pretty good at letting us know about what is coming and what they can offer....

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

People and Knowledge

We like the firm’s response times for getting transcriptions back. Things are usually back within 24...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Tools and Methodology

The firm's product seems to work great, especially with medical terminology. It usually picks up...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

People and Knowledge

In terms of the firm getting transcriptions back to us, if there are issues going on, we get emails...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Tools and Methodology

We usually don't have many errors in the transcriptions even though providers are hard to...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Future Outlook

I am hopeful about our future satisfaction because of the firm’s support of our providers and...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Sales and Contracting

When the firm has different costs coming up, they usually let us know what is happening.

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

I have not heard anybody within our organization complain about anything with AQuity Solutions, so...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

Hopefully, AQuity Solutions will keep doing what they have been doing for us and keep the costs...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Project Results

If someone else were interested, I would refer AQuity Solutions as a resource for transcription. We...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

Sales and Contracting

AQuity Solutions does not want to live up to the contract they signed with us. They are changing...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

Relationship

AQuity Solutions' responsiveness to questions, concerns, and issues is not as good as it was before....

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Project Results

Our expectations for the firm’s transcription turnaround time are usually met. That impresses me.

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

With AQuity Solutions, I don't have to try to figure out a problem with my physicians, call the...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

People and Knowledge

So far, the firm has been meeting our expectations. We haven't had any issues or problems. AQuity...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Other Observations

The scalability of our contracts with AQuity Solutions is much better than it was before. I don't...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Tools and Methodology

Since AQuity Solutions was rebranded, we are no longer seeing CDI issues like we were having before....

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

AQuity Solutions is doing great. I have had a good experience with the firm. They are easy to work...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Tools and Methodology

AQuity Solutions provides transcription services for us. The transcription is usually done within 24...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

ROI and Cost

Whenever I have a question regarding anything on the invoice, I reach out and get my question...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

AQuity Solutions sends me a report regularly. They definitely reach out when there is something that...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

AQuity Solutions’ turnaround times are excellent. There is hardly ever any backlog, and the firm's...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

AQuity Solutions has always done everything that I have needed them to do. One time, I spoke with a...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Tools and Methodology

With the upgrade from MModal to AQuity Solutions, there are more options available and more details...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Other Observations

I think outsourced transcription is a dying industry. All the companies who have done it for very...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

ROI and Cost

The services are pretty cost effective. We have been utilizing the services for a long time, so we...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

The customer service was pretty good before with MModal, but the customer service is more acute now....

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

ROI and Cost

It is very easy to scale the services up or down based on adding new providers or people leaving....

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

ROI and Cost

AQuity Solutions plays a role in helping us get through payer audits of our medical records, and we...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

There were several different people from the vendor that were involved with the switch to AQuity...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

When we started with AQuity Solutions, we put in a voice recognition capability and many other new...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Project Results

We have struggled a couple of times with the firm's turnaround times. I track those every month....

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

AQuity Solutions' executive involvement was really high in the beginning. I don't think we need any...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Project Results

AQuity Solutions is great for certain providers, but the firm and their service are a little...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

People and Knowledge

I have a direct contact with AQuity Solutions anytime I need help. The firm is proactive in letting...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Project Results

We have not had any problems at all with AQuity Solutions’ service. A lot of our processes are done...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

AQuity Solutions has an awesome turnaround time. I have never really had to question that. I rarely...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

There are some blanks here and there in our reports that I have to fill in on my side. A large...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

There have been some company changes and switches with AQuity Solutions. We had some issues a few...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Other Observations

We have not been charged anything by AQuity Solutions in addition to what the contract states.

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Tools and Methodology

AQuity Solutions has excellent quality and exceptional turnaround times. They even exceed their...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

People and Knowledge

I have not ever had any issues with the firm’s consultants. They make themselves really available to...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

The firm follows through whenever there are upgrades. When we went live, the dictation was seamless...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Project Results

When I reach out to the firm, they respond very quickly. The firm has a very quick turnaround time.

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

People and Knowledge

AQuity Solutions struggles with consistent turnaround time, but that is because of the labor market....

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

The firm makes things seamless, and we have nothing but timely communication with them. The firm...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

People and Knowledge

When we do get complaints from doctors, the complaints are usually about letters they have dictated....

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Lessons Learned

My recommendation to others is that they shouldn’t look at just one firm. They should definitely...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Project Results

Overall, we have been satisfied with the firm’s work. There were a few little mistakes in the...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Win/Loss - Why they were selected (by current clients)

We looked at a couple of other transcription services firms, but based on the reviews and, of...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

People and Knowledge

The firm is very quick to respond to calls for help, calls to check in, calls of inquiry, or emails...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

A few of the firm’s executives have been actively involved in the questions that I have had for them....

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

People and Knowledge

AQuity Solutions is always open to collaborating and receiving feedback. We have had some issues...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Prior to the service being from AQuity Solutions, we used it from MModal. When the change in vendors...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Future Outlook

Our representative from MModal made it a point to check in every month and make sure that everything...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Tools and Methodology

This program pretty much runs on its own. I receive the reports when they print out, and we don't...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Project Results

There have been a few occasions when the turnaround time for our reports has been a little bit...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

I have not had any communication, correspondence, or anything with anyone above my customer service...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Tools and Methodology

The difference between AQuity Solutions and MModal has been the customer service. With MModal, we...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Project Results

AQuity Solutions is super timely with great turnaround times and quality. We had to move from...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

AQuity Solutions is a forward-thinking company and has great insight into where the technology is...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

People and Knowledge

The firm’s leadership involvement is very good. They are very responsive, and we have been dealing...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Project Results

AQuity Solutions will get things transcribed, and they meet the turnaround time. I feel that their...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Project Results

The reason I went with AQuitySolutions at the start was their size and ability to provide various...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

People and Knowledge

The customizations and customized support people that we need at our organization have often led us...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

People and Knowledge

I don't think that we have had any major issues or things to be concerned about. AQuity Solutions...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Tools and Methodology

AQuity Solutions' services are good. The idea that we have transcriptionists at different hours that...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Lessons Learned

My problem with AQuity Solutions is that I would not mention the firm to another company if they...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Project Results

I have never had a problem that AQuity Solutions hasn't been able to resolve. The firm has been able...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Project Results

AQuity Solutions is meeting the expectations that they set out to meet. AQuity Solutions is the...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Tools and Methodology

AQuity Solutions has been very consistent with the accuracy of the dictations, and the accuracy of...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Future Outlook

In the past, I would have said no to buying AQuity Solutions transcription services again, but now I...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Project Results

I could not say that AQuity Solutions exceeds our expectations. I don't see them outperforming, and...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

AQuity Solutions’ customer service is terrible and slow. I have not been contacted by anyone from...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Project Results

It is easy for the physicians to call in. There has only been a server down once. Other than that,...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

AQuity Solutions goes above and beyond in their prompt responsiveness when we must contact them...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Tools and Methodology

We have experienced some technical issues lately with the system. I am not sure exactly what AQuity...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

People and Knowledge

AQuity Solutions does exceed our expectations anytime we have an issue with something. I recently...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

I am not really sure about the competitors out there because we have been with AQuity Solutions for...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

ROI and Cost

We haven't had this happen lately, and it is probably in the contract, but in the past, if we needed...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

I would tell another provider that the managers at AQuity Solutions have always been really helpful;...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

People and Knowledge

This company is very easy to work with. AQuity Solutions is a great transcription vendor, and they...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Tools and Methodology

By creating solutions to templates, AQuity Solutions shows that they have our best interest at...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

People and Knowledge

I have contacts at AQuity Solutions, and the firm doesn't seem to have a lot of turnover. We always...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Tools and Methodology

I would recommend AQuity Solutions' transcription services because my experience has been very good....

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Tools and Methodology

We maybe have a little bump here or there, but ultimately, AQuity Solutions steps up and does what...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

ROI and Cost

AQuity Solutions gives really good reports, and their analytics reports are wonderful. Those reports...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

People and Knowledge

We get very good quality service from AQuity Solutions, and if there is a problem, they respond...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Project Results

AQuity Solutions has been headache-free from my perspective. Transcription companies that I have had...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Project Results

We picked up AQuity Solutions really quickly because of a problem with our previous vendor, and...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Tools and Methodology

The firm has always worked within our turnaround time target. No ask has been too big. The firm has...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Every time AQuity Solutions gets bought out by a different company or merges things, they get a...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

ROI and Cost

If I had to choose, I would purchase AQuity Transcription Services again because it works for what...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

AQuity Solutions has had excellent customer service for years. We have never had any trouble. If we...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

People and Knowledge

The only negative thing about AQuity Transcription Services is if we have technical issues, we are...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Project Results

Much of AQuity Solutions' staff is outsourced, and the time zone differences can impede our ability...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

AQuity Solutions knows what they are doing and what they want to do with their product. But I don't...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

People and Knowledge

What is helpful for us is AQuity Solutions' customer service and who our client representative is....

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

MModal was rebranded as AQuity Solutions after it was purchased by 3M. Not only do they have a...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

If I have any issues or opportunities that need to be resolved, AQuity Solutions is prompt and works...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Tools and Methodology

We have had some issues with the quality of the medical transcriptionists and with getting reports...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

We have a large partnership with AQuity Solutions for our whole organization, and having that volume...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Tools and Methodology

AQuity has a really nice web-based platform. A physician can be anywhere and still call in to the...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

ROI and Cost

When we have asked for some upgrades, the firm has charged us. I understand that is a necessity. But...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Project Results

AQuity Solutions provides a pretty good service. I like their turnaround time, which is within 24...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

I like that the manager from AQuity Solutions usually responds within 24 hours when there is an...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Project Results

The notes always seem to be complete. We haven't had any problems. AQuity Solutions is consistent,...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Relationship

AQuity Solutions was very quick to respond when we needed their services. If we have any problems,...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

People and Knowledge

AQuity Solutions' turnaround time is great. Whenever I have questions, I can usually call or email...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Tools and Methodology

AQuity Solutions uses voice recognition. There are a lot of words in the transcriptions that aren't...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Project Results

The quality of some of the reports that come out is not the greatest. My expectations are that the...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

I have a representative who I usually call, and they escalate things. The vendor keeps us up-to-date...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Tools and Methodology

It is challenging when AQuity Solutions doesn't receive our emails when there are issues around...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Project Results

AQuity Solutions has good, 24-hour support, but if they can't finish something, they put it into a...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

We were with AQuity Solutions for a long time, and then we branched out to other services with them...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Project Results

The few physicians that are using AQuity Solutions' services have been using them for such a long...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

When we reach out, AQuity Solutions is very quick to respond. We put in emails for support, and...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

I like that I have an error log that we can send to the firm's quality-assurance people to get...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Project Results

AQuity Solutions' turnaround time is spectacular. The firm is so fast and responds quickly to me. I...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Project Results

We really rely on providers calling and yelling at us about the quality of the dictation, and the...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Tools and Methodology

It was a smooth transition from another company to AQuity Solutions. The less I hear from the firm,...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Other Observations

I don't know much of the regular staff from AQuity Solutions. I only know the management staff. The...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Project Results

We haven't had any issues, so AQuity Solutions exceeds our expectations. We rarely have to contact...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

People and Knowledge

I basically only work with one person from the firm, but they respond when we ask questions, and if...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Project Results

The firm follows their turnaround times, and if they have questions, they will send an alert to my...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Tools and Methodology

I like that the firm is always working. They are available 24/7.

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Project Results

I would like to get faster responses or more direct answers to issues from the firm. They are pretty...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

AQuity Solutions uses a couple of weird medical spellings here and there, but other than that, they...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

People and Knowledge

AQuity Solutions is a good company, and their people are very dependable. The people who we work...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

People and Knowledge

AQuity Solutions doesn’t exceed our expectations, and that is because sometimes the transcribers on...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

People and Knowledge

When there is an issue, our representative is really good about getting to the bottom of it. They go...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Sales and Contracting

I like the way the firm breaks down their billing. They bill by the report and the number of...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Project Results

We had no problems with AQuity Solutions' transcriptions. AQuity Solutions did quality reports and...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

People and Knowledge

The only people that we worked with were the help desk people. They always solved our issues.

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Tools and Methodology

The negatives with AQuity Solutions' services are that the AQuity Solutions people tend to spell...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

The executive involvement from AQuity Solutions is not very proactive. If my main contact person...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

People and Knowledge

The work AQuity Solutions does is not a very difficult process, and I would like for all AQuity...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

People and Knowledge

AQuity Solutions' turnaround time is extremely fast, and they do quality work. The main contact I...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

I don't think I have had any interaction with the senior leadership from AQuity Solutions. AQuity...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

People and Knowledge

The service drives tangible outcomes because the work addresses a patient-safety issue. The firm...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

People and Knowledge

The original transcription company was MModal, and MModal was purchased by 3M. 3M kept the...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Lessons Learned

When people ask me about AQuity Solutions, I give them a very guarded response. I tell people to...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Future Outlook

Switching away from AQuity Solutions would be a big change. But I have some medical staff requesting...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Project Results

Overall, I am very pleased with AQuity Solutions. Their turnaround times are good and exceed our...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

People and Knowledge

Because AQuity Solutions is doing a lot of their transcription outside the US, sometimes there are...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Win/Loss - Why they were selected (by current clients)

We chose to use AQuity Solutions because we don't have the internal staff necessary to do the work....

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Tools and Methodology

AQuity Solutions' voice capture system seems to work well. I have very minimal problems with it. The...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

People and Knowledge

My support person with AQuity Solutions is very good.

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

People and Knowledge

The firm was pretty helpful and responsive around dictation. When we needed help, they were pretty helpful....

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Future Outlook

We renewed our contract with the firm because we don’t have time to deal with our physicians at the...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Project Results

The firm charges us for what we use. Their services are very good, and the firm does well. They...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

People and Knowledge

The quality of the consultants from the firm is very good, and they are very helpful. I would...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Other Observations

The firm needs to strategize on what their next move is and what business they are going to get into....

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Project Results

We pay for what we get from the firm. There is a lot going on, but the firm has been stable and has...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Project Results

We haven’t had a lot of problems with the firm. There have been some blanks in the transcriptions,...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Future Outlook

Eventually, our engagement with the firm may end, or we may engage with the firm less. We may change...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

ROI and Cost

If we ask the firm to do something, they are willing to do it, but they will charge for it. However,...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Project Results

The firm exceeds our expectations. Their turnaround time is always faster than they say it will be....

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

People and Knowledge

When we have questions, our contact at the firm is responsive and tries to help. Whoever we talk to...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Tools and Methodology

We have used AQuity Solutions' transcription services for quite a while. Their turnaround time is...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Tools and Methodology

The quality is not quite where we would like to have it, but that isn't major. AQuity Solutions does...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

ROI and Cost

A lot of the time, we avoid asking AQuity Solutions to make any changes to our account because there...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Project Results

The firm does a wonderful job with transcription in terms of spelling and doing our reports the way...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

People and Knowledge

We have worked well together with the firm. Doctors are human, and they make mistakes, so if they...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Project Results

I can always rely on the firm to get the job done. The thing that I want most is to get reports to a...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Tools and Methodology

I wouldn’t recommend the particular version that we are using. I know there are better products...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Sometimes it is hard getting to the right person to get an issue resolved. We have had instances...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Project Results

AQuity Solutions' transcription services are driving at their own speed. We really don't have a lot...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Project Results

The turnaround is very quick. AQuity Solutions usually exceeds our turnaround expectations. The work...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

People and Knowledge

A concern I have with the service is that where we are, we have a lot of cultural names and...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

ROI and Cost

I am sure AQuity Solutions was very fair in their contract, but our transcription needs, in general,...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Other Observations

As somebody who likes to look at data to prove value or provide tangible information to give good...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

Our experience with the firm has been pretty good. I know that doctors have some problems with the...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Tools and Methodology

The firm’s mobile app works well. I like that we have access to the firm’s website. Some of our...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

ROI and Cost

We did a project with AQuity Solutions, and they charged me after the fact. But everything else was...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Tools and Methodology

I recommend the firm often; they are a great company. I like the ease of the interface and how...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Tools and Methodology

The only issue I have had is with the microphone that the doctors are using. Sometimes medical...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

I work with a very limited number of people at the firm. All the people that I work with are great....

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Tools and Methodology

The firm's strategic ability is low, but that isn't because they aren’t a good company. Other...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Other Observations

We meet with our other vendors very frequently and discuss whatever trends we are seeing. That makes...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

ROI and Cost

The firm sometimes charges us for small changes. The cost is not that high, but there are times when...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

I am a fan of the firm. The main thing I appreciate about their transcription services is that we...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

When we started with the firm, we had some urgent needs, and the firm was consistently helpful and...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Future Outlook

Unfortunately, our organization is changing systems, so we won’t be continuing with the firm for the...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

The firm provides a lot of strategic feedback, and we work together. For example, we were having...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Our account manager is very responsive. We go through the normal support site for problems, and...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Tools and Methodology

We have some extra training hours because we had some turnover and certain physicians didn't get the...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

We have excellent communication with the firm. Anytime there is an issue, we call the customer...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Project Results

The firm’s execution is excellent. I have not heard from the physicians about any issues or hiccups...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

ROI and Cost

Aquity Solutions is fine with pricing. The firm’s reimbursement system is adequate, and we have no...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Lessons Learned

Aquity Solutions has major strategic plans for the future, but the firm doesn't always meet our needs....

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

People and Knowledge

We don't communicate or work with anybody at Aquity Solutions' organization, so we don't feel that...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

People and Knowledge

When we need help with transcription, the staff that we get in contact with are very helpful. They...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Project Results

With Aquity Solutions' service, our providers are able to dictate a lot more quickly. Most things...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Tools and Methodology

Aquity Solutions' system is great. I haven't got any bad reviews or feedback from our providers who...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Tools and Methodology

Aquity Solutions' services are not completely user friendly. The services are fine on the front end,...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Tools and Methodology

I have seen a decline in things with Aquity Solutions. That decline doesn't necessarily come from...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

People and Knowledge

Our experience with Aquity Solutions' services has been good. Aquity Solutions' turnaround time is...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Other Observations

We haven't seen a change due to the merge between Aquity Solutions and 3M. The merge is confusing to...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

There is still work that Aquity Solutions will put on hold that we have to fix, but I believe Aquity...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

On occasion, we have trouble if a resource is off or not working correctly because Aquity Solutions...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

As far as turnaround time and the work that Aquity Solutions is doing for us go, we really don't...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

ROI and Cost

The firm charges us if we make changes to what we currently have, but we haven’t experienced too...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

People and Knowledge

I am very happy with the firm. We have a good account manager who takes care of most things for us....

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Other Observations

The firm didn’t exceed expectations; the firm just met expectations. Of course, we always want more...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

Aquity Solutions was purchased by 3M, but I don't know whether 3M has as strong a relationship with...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Other Observations

We have a good relationship with Aquity Solutions, but we are a little hesitant to put all our eggs...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Project Results

Financially, our contract is good. The firm's service and turnaround time have been okay. I haven't...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Other Observations

I don’t know that the firm exceeds expectations, but they do meet them. They meet turnaround times...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Project Results

The firm doesn’t do work on American soil only. When we started our engagement, we told the firm...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

ROI and Cost

Anytime we want to make a change, we get charged by the firm. If there is an upgrade or something we...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

People and Knowledge

Aquity Solutions' people are very innovative thinkers, and they work really well with our entire...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Tools and Methodology

Aquity Solutions' support team usually gets back to me within less than 24 hours. I am not even done...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Tools and Methodology

We only speak to Aquity Solutions when there is a disruption in service or something of that nature....

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

People and Knowledge

We are pretty stable with Aquity Solutions. We are working on more things than we have before,...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

If we had more management for our relationship with Aquity Solutions, that would be helpful. We...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

We love our Aquity Solutions partners. I have had the same client service manager for a long time,...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Project Results

Aquity Solutions communicates and works very well with our physicians to make our lives easier. The...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Tools and Methodology

Aquity Solutions' turnaround time is amazing. They have not missed their turnaround time in many...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Other Observations

I typically deal with the actual MTs, and I don't get too many complaints about them.

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

The most involvement I receive from Aquity Solutions is when there is a big issue with something...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

We have been with Aquity Solutions for a long time. In the beginning, I was probably more critical...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

 Download as Excel  Print / Save as PDF
View All Articles
Related Articles
Article
KLAS article icon
What are Release of Information Services?
12 July 18    |   Hayden Young
Where is the release of information IT market headed? What innovative changes are being made? Which vendors are exceeding expectations?



We use cookies! We use essential and basic aggregated, depersonalized Google Analytics cookies to provide the type of content which our visitors are most interested in.  Cookie Policy    
​