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Aquity Solutions Transcription Services Comments
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KLAS Research Director - Mac Boyter
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Mac Boyter

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mac.boyter@klasresearch.com

 
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Director

I would purchase the product again, but we have to keep looking at what is out there. It is...

Feb 2021
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Director

Everything is ratcheting down for all vendors because hospitals are having to pick and choose where...

Feb 2021
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Director

Some vendors are better than others at setting up routine calls and making sure they touch base to...

Feb 2021
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Manager

When we contact Aquity Solutions or bring something to their attention, they are quick to respond....

Jan 2021
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Manager

There seem to be a lot of blanks in the transcriptions. We don't get those blanks from other places....

Jan 2021
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Director

If I had to make the decision over again, I absolutely would want a transcription service. Aquity...

Jan 2021
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Director

The customer service from Aquity Solutions has been great. When I have an issue, I can just email my...

Jan 2021
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Director

I would rate Aquity Solutions' strategic ability high. Their team seems to be in tune and works like...

Jan 2021
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Director

We have interacted with an executive who was great. That person talked us through the issues and got...

Jan 2021
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Director

There is one little glitch. When a transcribed paragraph goes into our EMR, there is a text box. But...

Jan 2021
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Director

Aquity Solutions' features work, and our physicians like them. Our needs are minimal, so the...

Jan 2021
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Director

The only difference between the old platform and the new one is that we used to have to open every...

Jan 2021
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Director

The negative of the vendor's solutions is that they can take a bit more work. There are more...

Jan 2021
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Director

Aquity Solutions' platform is kind of like my iPhone. There are a million things that I can do on my...

Jan 2021
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Director

We are certainly streamlining the documentation. The transcriptionists have to do a quality job, but...

Jan 2021
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Director

Aquity Solutions’ staff is very good. When we have an issue with numbers and matching patients, they...

Jan 2021
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Director

When everything was being developed, Aquity Solutions kept us apprised. We knew that things were...

Jan 2021
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Director

The implementation was incredibly easy. The hardest part was getting all of our internal paperwork...

Dec 2020
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Director

We have a cardiologist that likes to do all of his dictations late in the week and late in the day....

Dec 2020
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Director

AQuity Solutions communicates with me. When they don't understand a dictation, they email me right...

Dec 2020
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Director

I can honestly say that I have not had any quality concerns with any of the dictations that I have...

Dec 2020
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Director

AQuity Solutions is Johnny on the spot with their ability to execute. We have absolutely no problems...

Dec 2020
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Director

Our relationship with AQuity Solutions is very collaborative. Our customer relations manager is very...

Dec 2020
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Director

Aquity Solutions does really well at driving tangible outcomes. We have set turnaround times and...

Dec 2020
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Manager

Aquity Solutions updates their own platform. They upgraded our solution once, and everything works.

Dec 2020
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Manager

Aquity Solutions' staff members are good. Our vendor contact doesn't always get right back to us....

Dec 2020
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Manager

We were told that everything would be included in our contract, but then we found out that we would...

Dec 2020
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Manager

Aquity Solutions' quality and turnaround time are consistent for the most part unless there is an...

Dec 2020
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Manager

Aquity Solutions spun off from MModal, but MModal still holds the contract. There is a lot of...

Dec 2020
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Director

Things have been great with Aquity Solutions. They check in regularly to see how we are doing and...

Dec 2020
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Director

Aquity Solutions avoids charging us for every little thing. I know that there are things that the...

Dec 2020
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Director

Aquity Solutions goes above and beyond to reach out to us before we have to go to them. If the...

Dec 2020
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Director

Aquity Solution's leadership has been wonderful. They have reached out to us about changes. The...

Dec 2020
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Manager

With the change from MModal to Aquity Solutions, there has been a lot of changes in service. The...

Dec 2020
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Manager

Aquity Solutions has good operations, but the one thing about their rotation system that totally...

Dec 2020
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Manager

The Aquity Solutions representative who we work with is awesome to work with. That person is very...

Dec 2020
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Manager

The vendor does excellent transcription work. We have had some mismatches with personnel, and we...

Jul 2020
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Manager

We only use offshore services for transcription. We found that was absolutely the best way to go for...

Jul 2020
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Director

We have had a long-term relationship with Aquity Solutions, and I hate to part from them. We will...

Jul 2020
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Director

We struggled with having somebody consistent on the transcription side. Aquity Solutions had some...

Jul 2020
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Director

I wouldn't say that Aquity Solutions exceeded our expectations, but saying they met our expectations...

Jul 2020
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Director

Aquity Solutions did well at supporting us during COVID-19. They wanted to continue to have check-in...

Jul 2020
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Director

The vendor met expectations. But they didn't exceed expectations. Sometimes I could see with the...

Jul 2020
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Director

I definitely don’t get bothered with anything; I redirect things to the corporate office. I don’t...

Jul 2020
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Director

I don’t really think that the solution drives many outcomes. The only outcome is the service makes...

Jul 2020
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Director

I don’t even know what we are paying for the service. Our corporate office is paying for the...

Jul 2020
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Director

I haven’t talked to my point of contact for a long time. That person has always been my contact and...

Jul 2020
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Director

My company doesn’t use dictation in all of its programs. The dictation is very limited to programs...

Jul 2020
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Director

The transition to the solution was pretty simple for our doctors because we gave them a dictation...

Jul 2020
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Director

The only complaints I have had haven't been about anything on the vendor's end. The problem is with...

Jul 2020
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Director

Let’s say a doctor dictates a record and then forgets something, so later on, the doctor goes back...

Jul 2020
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Director

The system is clean, and it works well. Sometimes my doctors don’t make it clear that they are...

Jul 2020
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Director

We used Aquity Solutions to help us when we purchased a product. The transition went smoothly, and...

Jun 2020
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Director

Aquity Solutions’ quality remains unchanged, and they have a high accuracy rate. They perform...

Jun 2020
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Director

Responsiveness and quality are very important for a transcription-service vendor, and Aquity...

Jun 2020
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Manager

Aquity Solutions has good turnaround times, quality of documentation, and costs. The vendor is very...

Jun 2020
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Manager

Aquity Solutions could do better by providing more attention to detail. They could be more attentive...

Jun 2020
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Manager

Aquity Solutions has been a good business partner for a long period of time. Our former account...

Jun 2020
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Director

The engagement is 100% awesome. Aquity Solutions is great and has really good turnaround times. We...

May 2020
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VP/Other Executive

Aquity Solutions does avoid charging for every little thing. I don't feel nickel-and-dimed by them...

May 2020
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VP/Other Executive

If people asked me, I would tell them that they need to consider Aquity Solutions. The vendor is...

May 2020
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Manager

Our relationship with the vendor has been great over the past years. We have been dealing with them...

Apr 2020
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Manager

The vendor rolls out updates to the platform that we use to process work. We still communicate with...

Apr 2020
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Manager

In terms of the COVID-19 crisis, the vendor sent us an email right away to let us know that they...

Apr 2020
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Manager

We have some concerns with the transcription quality that we get from AQuity. Before working with...

Apr 2020
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Manager

In terms of whether AQuity is part of our long-term plans, transcription will continue to decline as...

Apr 2020
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Manager

Even if an AQuity transcriptionist is educated enough to know that what he or she typed probably...

Apr 2020
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Director

Throughout the pandemic, AQuity has continued to do our transcription. Their work volume has...

Apr 2020
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Director

Surprisingly, since we moved our doctors over to a speech recognition solution, we haven't seen a...

Apr 2020
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Director

So far, we haven’t noticed any changes since the vendor has branched off. We are getting good...

Apr 2020
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Director

We download the data, and we use an internal application to manage the data. The vendor is not...

Apr 2020
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Director

We have regional quality auditors. Those individuals manage the whole queue and anything that is on...

Apr 2020
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Director

The vendor has done very well to support us during the COVID-19 crisis. We have not noticed any...

Apr 2020
(0)
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Director

The vendor has done very well with driving tangible outcomes. They are always involved with us and...

Apr 2020
(0)
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Director

The vendor has exceeded our expectations, but there are still some modules that we have not...

Apr 2020
(0)
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Director

The vendor is meeting my expectations with the back-end transcription services. The quality is good....

Apr 2020
(0)
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Director

We don’t have as much contact with the vendor's executives as we used to in the past, but there are...

Apr 2020
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Director

AQuity charges for everything they do. They charge per hour to push a button. Sometimes I might need...

Apr 2020
(0)
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CMIO

One of MModal's employees did clarify with me that 3M was getting involved, and that person kept us...

Mar 2020
(0)
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CMIO

I have never once heard a peep about MModal's transcription services being an issue. We do have a...

Mar 2020
(0)
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Manager

The vendor's timeliness is good; the turnaround time is always shorter than the contracted...

Mar 2020
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Manager

The system's integration can get a little messy. We often get emails from people saying a doctor did...

Mar 2020
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Manager

Every time we have to do something with AQuity, we have to pay them for their time, so that is a bit...

Mar 2020
(0)
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Manager

Some of the vendor's transcriptionists are very rules driven, and that is understandable. The...

Mar 2020
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Manager

The vendor has met our expectations but doesn’t really exceed them. To exceed our expectations, the...

Mar 2020
(0)
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Manager

With AQuity and the old dictation back-end system, the vendor knows they are playing nurse to a...

Mar 2020
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Manager

We don’t give the vendor many projects. We just ask for new work types. The vendor seems slow; I can...

Mar 2020
(0)
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Manager

Luckily, we haven’t gotten hit with any surge in COVID-19 cases in our hospital. The vendor sent out...

Mar 2020
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Director

We have had a wonderful experience with AQuity. I have worked with several transcription companies,...

Mar 2020
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Director

We have a rolling contract with AQuity. The contract renews every year. We update it each year in...

Mar 2020
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Director

AQuity's turnaround time has been within the contracted time frame 99.9% of the time. In the last...

Mar 2020
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Director

I would definitely use AQuity's transcription services. Because of our contract, AQuity doesn't...

Mar 2020
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Director

We have a good partnership with the vendor. They really do work to address their customers' needs....

Mar 2020
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Director

I don't track productivity anymore because that is the product's job. That is the beauty of...

Mar 2020
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Director

I get the monthly turnaround times, and I have access to those at any point within AQuity's...

Mar 2020
(0)
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Director

When it comes to AQuity's strategic ability, they are trying to keep up as best they can. I am not...

Mar 2020
(0)
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Director

In terms of AQuity's ability to execute, they are following through with whatever we ask. I have...

Mar 2020
(0)
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