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Aquity Solutions Transcription Services Comments
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KLAS Research Director - Mac Boyter
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Mac Boyter

Research Director

mac.boyter@klasresearch.com

 
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User Commentary

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Director

When I am doing random audits of the dictations, everything that Aquity Solutions is unable to fill...

Apr 2021
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Director

So far, Aquity Solutions has been really hands on. They are very responsive and timely. The...

Apr 2021
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Director

An outcome of working with Aquity Solutions has been the timely availability of dictations. Our...

Apr 2021
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Director

Aquity Solutions did a really good job of setting up the system in our facility when we transitioned...

Apr 2021
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Analyst/Coordinator

If we do have an issue, the vendor is right on top of it, and they get it fixed as quickly as...

Mar 2021
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Analyst/Coordinator

In the beginning, we had some issues, but the vendor took care of the issues quickly. Things...

Mar 2021
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Director

We have worked with Aquity Solutions for a very long time, and they cover some of the things we...

Mar 2021
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Director

Aquity Solutions' tool is web based, so no matter where we are, we can work as long as we have...

Mar 2021
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Director

Aquity Solutions doesn't consistently exceed our expectations. We think that because Aquity...

Mar 2021
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Director

Aquity Solutions doesn't charge us for every little thing. We think that they do really well. We...

Mar 2021
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Director

I am really happy with Aquity Solutions in every aspect of their services. In all of our projects...

Mar 2021
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Manager

So far, our experience with the firm has been going well. The customer service has been prompt in...

Mar 2021
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Manager

I would buy Aquity Solutions' services again. They have been great. There are always issues with...

Mar 2021
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Manager

There was an issue that Aquity Solutions was aware of that was occurring from site to site. I might...

Mar 2021
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Analyst/Coordinator

We have faced some inaccuracy challenges with the firm. They don’t provide the services that they...

Mar 2021
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Director

Aquity Solutions is in a difficult industry. There are not a lot of choices out there. The big...

Mar 2021
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Director

Aquity Solutions did give me a pretty fair price, but they are a big vendor, and they just want to...

Mar 2021
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Director

The executive involvement from Aquity Solutions is minimal. I don't really interact with their...

Mar 2021
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Director

I would purchase the product again, but we have to keep looking at what is out there. It is...

Feb 2021
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Director

Everything is ratcheting down for all vendors because hospitals are having to pick and choose where...

Feb 2021
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Director

Some vendors are better than others at setting up routine calls and making sure they touch base to...

Feb 2021
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Manager

When we contact Aquity Solutions or bring something to their attention, they are quick to respond....

Jan 2021
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Manager

There seem to be a lot of blanks in the transcriptions. We don't get those blanks from other places....

Jan 2021
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Director

If I had to make the decision over again, I absolutely would want a transcription service. Aquity...

Jan 2021
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Director

The customer service from Aquity Solutions has been great. When I have an issue, I can just email my...

Jan 2021
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Director

I would rate Aquity Solutions' strategic ability high. Their team seems to be in tune and works like...

Jan 2021
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Director

We have interacted with an executive who was great. That person talked us through the issues and got...

Jan 2021
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Director

There is one little glitch. When a transcribed paragraph goes into our EMR, there is a text box. But...

Jan 2021
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Director

Aquity Solutions' features work, and our physicians like them. Our needs are minimal, so the...

Jan 2021
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Director

The only difference between the old platform and the new one is that we used to have to open every...

Jan 2021
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Director

The negative of the vendor's solutions is that they can take a bit more work. There are more...

Jan 2021
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Director

Aquity Solutions' platform is kind of like my iPhone. There are a million things that I can do on my...

Jan 2021
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Director

We are certainly streamlining the documentation. The transcriptionists have to do a quality job, but...

Jan 2021
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Director

Aquity Solutions’ staff is very good. When we have an issue with numbers and matching patients, they...

Jan 2021
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Director

When everything was being developed, Aquity Solutions kept us apprised. We knew that things were...

Jan 2021
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Director

The implementation was incredibly easy. The hardest part was getting all of our internal paperwork...

Dec 2020
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Director

We have a cardiologist that likes to do all of his dictations late in the week and late in the day....

Dec 2020
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Director

AQuity Solutions communicates with me. When they don't understand a dictation, they email me right...

Dec 2020
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Director

I can honestly say that I have not had any quality concerns with any of the dictations that I have...

Dec 2020
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Director

AQuity Solutions is Johnny on the spot with their ability to execute. We have absolutely no problems...

Dec 2020
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Director

Our relationship with AQuity Solutions is very collaborative. Our customer relations manager is very...

Dec 2020
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Director

Aquity Solutions does really well at driving tangible outcomes. We have set turnaround times and...

Dec 2020
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Manager

Aquity Solutions updates their own platform. They upgraded our solution once, and everything works.

Dec 2020
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Manager

Aquity Solutions' staff members are good. Our vendor contact doesn't always get right back to us....

Dec 2020
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Manager

We were told that everything would be included in our contract, but then we found out that we would...

Dec 2020
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Manager

Aquity Solutions' quality and turnaround time are consistent for the most part unless there is an...

Dec 2020
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Manager

Aquity Solutions spun off from MModal, but MModal still holds the contract. There is a lot of...

Dec 2020
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Director

Things have been great with Aquity Solutions. They check in regularly to see how we are doing and...

Dec 2020
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Director

Aquity Solutions avoids charging us for every little thing. I know that there are things that the...

Dec 2020
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Director

Aquity Solutions goes above and beyond to reach out to us before we have to go to them. If the...

Dec 2020
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Director

Aquity Solution's leadership has been wonderful. They have reached out to us about changes. The...

Dec 2020
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Manager

With the change from MModal to Aquity Solutions, there has been a lot of changes in service. The...

Dec 2020
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Manager

Aquity Solutions has good operations, but the one thing about their rotation system that totally...

Dec 2020
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Manager

The Aquity Solutions representative who we work with is awesome to work with. That person is very...

Dec 2020
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Manager

The vendor does excellent transcription work. We have had some mismatches with personnel, and we...

Jul 2020
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Manager

We only use offshore services for transcription. We found that was absolutely the best way to go for...

Jul 2020
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Director

We have had a long-term relationship with Aquity Solutions, and I hate to part from them. We will...

Jul 2020
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Director

We struggled with having somebody consistent on the transcription side. Aquity Solutions had some...

Jul 2020
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Director

I wouldn't say that Aquity Solutions exceeded our expectations, but saying they met our expectations...

Jul 2020
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Director

Aquity Solutions did well at supporting us during COVID-19. They wanted to continue to have check-in...

Jul 2020
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Director

The vendor met expectations. But they didn't exceed expectations. Sometimes I could see with the...

Jul 2020
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Director

I definitely don’t get bothered with anything; I redirect things to the corporate office. I don’t...

Jul 2020
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Director

I don’t really think that the solution drives many outcomes. The only outcome is the service makes...

Jul 2020
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Director

I don’t even know what we are paying for the service. Our corporate office is paying for the...

Jul 2020
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Director

I haven’t talked to my point of contact for a long time. That person has always been my contact and...

Jul 2020
(0)
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Director

My company doesn’t use dictation in all of its programs. The dictation is very limited to programs...

Jul 2020
(0)
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Director

The transition to the solution was pretty simple for our doctors because we gave them a dictation...

Jul 2020
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Director

The only complaints I have had haven't been about anything on the vendor's end. The problem is with...

Jul 2020
(0)
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Director

Let’s say a doctor dictates a record and then forgets something, so later on, the doctor goes back...

Jul 2020
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Director

The system is clean, and it works well. Sometimes my doctors don’t make it clear that they are...

Jul 2020
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Director

We used Aquity Solutions to help us when we purchased a product. The transition went smoothly, and...

Jun 2020
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Director

Aquity Solutions’ quality remains unchanged, and they have a high accuracy rate. They perform...

Jun 2020
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Director

Responsiveness and quality are very important for a transcription-service vendor, and Aquity...

Jun 2020
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Manager

Aquity Solutions has good turnaround times, quality of documentation, and costs. The vendor is very...

Jun 2020
(0)
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Manager

Aquity Solutions could do better by providing more attention to detail. They could be more attentive...

Jun 2020
(0)
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Manager

Aquity Solutions has been a good business partner for a long period of time. Our former account...

Jun 2020
(0)
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Director

The engagement is 100% awesome. Aquity Solutions is great and has really good turnaround times. We...

May 2020
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VP/Other Executive

Aquity Solutions does avoid charging for every little thing. I don't feel nickel-and-dimed by them...

May 2020
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VP/Other Executive

If people asked me, I would tell them that they need to consider Aquity Solutions. The vendor is...

May 2020
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