AQuity Solutions Transcription Services
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Mac Boyter
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User Commentary

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Director

Relationship

Our experience with AQuity Solutions has been great. They consistently meet turnaround times. We had...

Nov 2022
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Director

Project Results

AQuity Solutions offers specialty transcription services. We can ask for translators who have a lot...

Nov 2022
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Director

Other Observations

We had an issue when AQuity Solutions was going global. The quality was not there. I am not sure...

Nov 2022
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Director

ROI and Cost

We have done a lot of work on cleaning up our reports so far. We get our money’s worth with AQuity...

Nov 2022
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Director

Lessons Learned

AQuity Solutions allowed us to submit templates for some specific similar situations, and the firm's...

Nov 2022
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Director

Relationship

I am very happy with AQuity Solutions; they have been a terrific firm, and I have recommended them...

Nov 2022
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Director

Relationship

AQuity Solutions exceeds our expectations in the biggest way through their excellent turnaround time...

Nov 2022
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Director

ROI and Cost

The turnaround time has been excellent for the book of business that I am responsible for. I don't...

Nov 2022
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Director

Tools and Methodology

Staffing is a problem worldwide, and AQuity Solutions is just like any other firm in that they have...

Nov 2022
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Director

ROI and Cost

We don't have issues with unexpected costs because of how we negotiated our contract with AQuity Solutions....

Nov 2022
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Manager

Relationship

The firm is usually pretty good at letting us know about what is coming and what they can offer....

Nov 2022
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Manager

People and Knowledge

We like the firm’s response times for getting transcriptions back. Things are usually back within 24...

Nov 2022
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Manager

Tools and Methodology

The firm's product seems to work great, especially with medical terminology. It usually picks up...

Nov 2022
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Manager

People and Knowledge

In terms of the firm getting transcriptions back to us, if there are issues going on, we get emails...

Nov 2022
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Manager

Tools and Methodology

We usually don't have many errors in the transcriptions even though providers are hard to...

Nov 2022
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Manager

Future Outlook

I am hopeful about our future satisfaction because of the firm’s support of our providers and...

Nov 2022
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Manager

Sales and Contracting

When the firm has different costs coming up, they usually let us know what is happening.

Nov 2022
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Analyst/Coordinator

Relationship

I have not heard anybody within our organization complain about anything with AQuity Solutions, so...

Nov 2022
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Analyst/Coordinator

Relationship

Hopefully, AQuity Solutions will keep doing what they have been doing for us and keep the costs...

Nov 2022
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Manager

Project Results

If someone else were interested, I would refer AQuity Solutions as a resource for transcription. We...

Nov 2022
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CFO

Sales and Contracting

AQuity Solutions does not want to live up to the contract they signed with us. They are changing...

Nov 2022
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CFO

Relationship

AQuity Solutions' responsiveness to questions, concerns, and issues is not as good as it was before....

Nov 2022
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Manager

Project Results

Our expectations for the firm’s transcription turnaround time are usually met. That impresses me.

Nov 2022
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Director

Relationship

With AQuity Solutions, I don't have to try to figure out a problem with my physicians, call the...

Nov 2022
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Manager

People and Knowledge

So far, the firm has been meeting our expectations. We haven't had any issues or problems. AQuity...

Nov 2022
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Director

Other Observations

The scalability of our contracts with AQuity Solutions is much better than it was before. I don't...

Nov 2022
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Director

Tools and Methodology

Since AQuity Solutions was rebranded, we are no longer seeing CDI issues like we were having before....

Nov 2022
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Manager

Relationship

AQuity Solutions is doing great. I have had a good experience with the firm. They are easy to work...

Nov 2022
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Manager

Tools and Methodology

AQuity Solutions provides transcription services for us. The transcription is usually done within 24...

Nov 2022
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Manager

ROI and Cost

Whenever I have a question regarding anything on the invoice, I reach out and get my question...

Nov 2022
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Director

Relationship

AQuity Solutions sends me a report regularly. They definitely reach out when there is something that...

Nov 2022
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Director

Relationship

AQuity Solutions’ turnaround times are excellent. There is hardly ever any backlog, and the firm's...

Nov 2022
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Director

Relationship

AQuity Solutions has always done everything that I have needed them to do. One time, I spoke with a...

Nov 2022
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Director

Tools and Methodology

With the upgrade from MModal to AQuity Solutions, there are more options available and more details...

Nov 2022
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VP/Other Executive

Other Observations

I think outsourced transcription is a dying industry. All the companies who have done it for very...

Nov 2022
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VP/Other Executive

ROI and Cost

The services are pretty cost effective. We have been utilizing the services for a long time, so we...

Nov 2022
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Director

Relationship

The customer service was pretty good before with MModal, but the customer service is more acute now....

Nov 2022
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VP/Other Executive

ROI and Cost

It is very easy to scale the services up or down based on adding new providers or people leaving....

Nov 2022
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Director

ROI and Cost

AQuity Solutions plays a role in helping us get through payer audits of our medical records, and we...

Nov 2022
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Director

Relationship

There were several different people from the vendor that were involved with the switch to AQuity...

Nov 2022
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Manager

Relationship

When we started with AQuity Solutions, we put in a voice recognition capability and many other new...

Nov 2022
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Manager

Project Results

We have struggled a couple of times with the firm's turnaround times. I track those every month....

Nov 2022
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Manager

Relationship

AQuity Solutions' executive involvement was really high in the beginning. I don't think we need any...

Nov 2022
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Director

Project Results

AQuity Solutions is great for certain providers, but the firm and their service are a little...

Oct 2022
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Director

People and Knowledge

I have a direct contact with AQuity Solutions anytime I need help. The firm is proactive in letting...

Oct 2022
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Director

Project Results

We have not had any problems at all with AQuity Solutions’ service. A lot of our processes are done...

Oct 2022
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Manager

Relationship

AQuity Solutions has an awesome turnaround time. I have never really had to question that. I rarely...

Oct 2022
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Manager

Relationship

There are some blanks here and there in our reports that I have to fill in on my side. A large...

Oct 2022
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Manager

Relationship

There have been some company changes and switches with AQuity Solutions. We had some issues a few...

Oct 2022
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Director

Other Observations

We have not been charged anything by AQuity Solutions in addition to what the contract states.

Oct 2022
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Director

Tools and Methodology

AQuity Solutions has excellent quality and exceptional turnaround times. They even exceed their...

Oct 2022
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Director

People and Knowledge

I have not ever had any issues with the firm’s consultants. They make themselves really available to...

Oct 2022
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Director

Relationship

The firm follows through whenever there are upgrades. When we went live, the dictation was seamless...

Oct 2022
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Manager

Project Results

When I reach out to the firm, they respond very quickly. The firm has a very quick turnaround time.

Oct 2022
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Director

People and Knowledge

AQuity Solutions struggles with consistent turnaround time, but that is because of the labor market....

Oct 2022
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Director

Relationship

The firm makes things seamless, and we have nothing but timely communication with them. The firm...

Oct 2022
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Manager

People and Knowledge

When we do get complaints from doctors, the complaints are usually about letters they have dictated....

Aug 2022
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Manager

Lessons Learned

My recommendation to others is that they shouldn’t look at just one firm. They should definitely...

Aug 2022
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Manager

Project Results

Overall, we have been satisfied with the firm’s work. There were a few little mistakes in the...

Aug 2022
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Manager

Win/Loss - Why they were selected (by current clients)

We looked at a couple of other transcription services firms, but based on the reviews and, of...

Aug 2022
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Director

People and Knowledge

The firm is very quick to respond to calls for help, calls to check in, calls of inquiry, or emails...

Aug 2022
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Director

Relationship

A few of the firm’s executives have been actively involved in the questions that I have had for them....

Aug 2022
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Director

People and Knowledge

AQuity Solutions is always open to collaborating and receiving feedback. We have had some issues...

Aug 2022
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Manager

Relationship

Prior to the service being from AQuity Solutions, we used it from MModal. When the change in vendors...

Aug 2022
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Manager

Future Outlook

Our representative from MModal made it a point to check in every month and make sure that everything...

Aug 2022
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Manager

Tools and Methodology

This program pretty much runs on its own. I receive the reports when they print out, and we don't...

Aug 2022
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Manager

Project Results

There have been a few occasions when the turnaround time for our reports has been a little bit...

Aug 2022
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Manager

Relationship

I have not had any communication, correspondence, or anything with anyone above my customer service...

Aug 2022
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Manager

Tools and Methodology

The difference between AQuity Solutions and MModal has been the customer service. With MModal, we...

Aug 2022
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Manager

Project Results

AQuity Solutions is super timely with great turnaround times and quality. We had to move from...

Jul 2022
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Manager

Relationship

AQuity Solutions is a forward-thinking company and has great insight into where the technology is...

Jul 2022
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Director

People and Knowledge

The firm’s leadership involvement is very good. They are very responsive, and we have been dealing...

Jul 2022
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Director

Project Results

AQuity Solutions will get things transcribed, and they meet the turnaround time. I feel that their...

Jul 2022
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Director

Project Results

The reason I went with AQuitySolutions at the start was their size and ability to provide various...

Jul 2022
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Director

People and Knowledge

The customizations and customized support people that we need at our organization have often led us...

Jul 2022
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Manager

People and Knowledge

I don't think that we have had any major issues or things to be concerned about. AQuity Solutions...

Jul 2022
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Manager

Tools and Methodology

AQuity Solutions' services are good. The idea that we have transcriptionists at different hours that...

Jul 2022
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Manager

Lessons Learned

My problem with AQuity Solutions is that I would not mention the firm to another company if they...

Jul 2022
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Manager

Project Results

I have never had a problem that AQuity Solutions hasn't been able to resolve. The firm has been able...

Jul 2022
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VP/Other Executive

Project Results

AQuity Solutions is meeting the expectations that they set out to meet. AQuity Solutions is the...

Jul 2022
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VP/Other Executive

Tools and Methodology

AQuity Solutions has been very consistent with the accuracy of the dictations, and the accuracy of...

Jul 2022
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Director

Future Outlook

In the past, I would have said no to buying AQuity Solutions transcription services again, but now I...

Jul 2022
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Director

Project Results

I could not say that AQuity Solutions exceeds our expectations. I don't see them outperforming, and...

Jul 2022
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Director

Relationship

AQuity Solutions’ customer service is terrible and slow. I have not been contacted by anyone from...

Jul 2022
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Manager

Project Results

It is easy for the physicians to call in. There has only been a server down once. Other than that,...

Jul 2022
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Manager

Relationship

AQuity Solutions goes above and beyond in their prompt responsiveness when we must contact them...

Jul 2022
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Manager

Tools and Methodology

We have experienced some technical issues lately with the system. I am not sure exactly what AQuity...

Jul 2022
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Manager

People and Knowledge

AQuity Solutions does exceed our expectations anytime we have an issue with something. I recently...

Jul 2022
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Manager

Relationship

I am not really sure about the competitors out there because we have been with AQuity Solutions for...

Jul 2022
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Manager

ROI and Cost

We haven't had this happen lately, and it is probably in the contract, but in the past, if we needed...

Jul 2022
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Manager

Relationship

I would tell another provider that the managers at AQuity Solutions have always been really helpful;...

Jul 2022
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Director

People and Knowledge

This company is very easy to work with. AQuity Solutions is a great transcription vendor, and they...

Jul 2022
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Manager

Tools and Methodology

By creating solutions to templates, AQuity Solutions shows that they have our best interest at...

Jul 2022
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Manager

People and Knowledge

I have contacts at AQuity Solutions, and the firm doesn't seem to have a lot of turnover. We always...

Jul 2022
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Manager

Tools and Methodology

I would recommend AQuity Solutions' transcription services because my experience has been very good....

Jul 2022
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Manager

Tools and Methodology

We maybe have a little bump here or there, but ultimately, AQuity Solutions steps up and does what...

Jul 2022
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Manager

ROI and Cost

AQuity Solutions gives really good reports, and their analytics reports are wonderful. Those reports...

Jul 2022
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Manager

People and Knowledge

We get very good quality service from AQuity Solutions, and if there is a problem, they respond...

Jul 2022
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Manager

Project Results

AQuity Solutions has been headache-free from my perspective. Transcription companies that I have had...

Jul 2022
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Manager

Project Results

We picked up AQuity Solutions really quickly because of a problem with our previous vendor, and...

Jul 2022
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Manager

Tools and Methodology

The firm has always worked within our turnaround time target. No ask has been too big. The firm has...

Jul 2022
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Manager

Relationship

Every time AQuity Solutions gets bought out by a different company or merges things, they get a...

Jul 2022
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Analyst/Coordinator

ROI and Cost

If I had to choose, I would purchase AQuity Transcription Services again because it works for what...

Jul 2022
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Analyst/Coordinator

Relationship

AQuity Solutions has had excellent customer service for years. We have never had any trouble. If we...

Jul 2022
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Analyst/Coordinator

People and Knowledge

The only negative thing about AQuity Transcription Services is if we have technical issues, we are...

Jul 2022
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Manager

Project Results

Much of AQuity Solutions' staff is outsourced, and the time zone differences can impede our ability...

Jul 2022
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Manager

Relationship

AQuity Solutions knows what they are doing and what they want to do with their product. But I don't...

Jul 2022
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Director

People and Knowledge

What is helpful for us is AQuity Solutions' customer service and who our client representative is....

Jul 2022
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Director

Relationship

MModal was rebranded as AQuity Solutions after it was purchased by 3M. Not only do they have a...

Jul 2022
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Director

Relationship

If I have any issues or opportunities that need to be resolved, AQuity Solutions is prompt and works...

Jul 2022
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Director

Tools and Methodology

We have had some issues with the quality of the medical transcriptionists and with getting reports...

Jul 2022
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Director

Relationship

We have a large partnership with AQuity Solutions for our whole organization, and having that volume...

Jul 2022
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Director

Tools and Methodology

AQuity has a really nice web-based platform. A physician can be anywhere and still call in to the...

Jul 2022
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Director

ROI and Cost

When we have asked for some upgrades, the firm has charged us. I understand that is a necessity. But...

Jul 2022
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Director

Project Results

AQuity Solutions provides a pretty good service. I like their turnaround time, which is within 24...

May 2022
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Director

Relationship

I like that the manager from AQuity Solutions usually responds within 24 hours when there is an...

May 2022
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Nurse

Project Results

The notes always seem to be complete. We haven't had any problems. AQuity Solutions is consistent,...

May 2022
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Nurse

Relationship

AQuity Solutions was very quick to respond when we needed their services. If we have any problems,...

May 2022
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Director

People and Knowledge

AQuity Solutions' turnaround time is great. Whenever I have questions, I can usually call or email...

May 2022
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Manager

Tools and Methodology

AQuity Solutions uses voice recognition. There are a lot of words in the transcriptions that aren't...

May 2022
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Manager

Project Results

The quality of some of the reports that come out is not the greatest. My expectations are that the...

May 2022
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Manager

Relationship

I have a representative who I usually call, and they escalate things. The vendor keeps us up-to-date...

May 2022
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Director

Tools and Methodology

It is challenging when AQuity Solutions doesn't receive our emails when there are issues around...

May 2022
||
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Director

Project Results

AQuity Solutions has good, 24-hour support, but if they can't finish something, they put it into a...

May 2022
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Director

Relationship

We were with AQuity Solutions for a long time, and then we branched out to other services with them...

May 2022
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Manager

Project Results

The few physicians that are using AQuity Solutions' services have been using them for such a long...

May 2022
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Manager

Relationship

When we reach out, AQuity Solutions is very quick to respond. We put in emails for support, and...

May 2022
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Manager

Relationship

I like that I have an error log that we can send to the firm's quality-assurance people to get...

May 2022
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Manager

Project Results

AQuity Solutions' turnaround time is spectacular. The firm is so fast and responds quickly to me. I...

May 2022
||
(0)
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Director

Project Results

We really rely on providers calling and yelling at us about the quality of the dictation, and the...

May 2022
||
(0)
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Director

Tools and Methodology

It was a smooth transition from another company to AQuity Solutions. The less I hear from the firm,...

May 2022
||
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Director

Other Observations

I don't know much of the regular staff from AQuity Solutions. I only know the management staff. The...

May 2022
||
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Manager

Project Results

We haven't had any issues, so AQuity Solutions exceeds our expectations. We rarely have to contact...

May 2022
||
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Analyst/Coordinator

People and Knowledge

I basically only work with one person from the firm, but they respond when we ask questions, and if...

May 2022
||
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Analyst/Coordinator

Project Results

The firm follows their turnaround times, and if they have questions, they will send an alert to my...

May 2022
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Analyst/Coordinator

Tools and Methodology

I like that the firm is always working. They are available 24/7.

May 2022
||
(0)
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Analyst/Coordinator

Project Results

I would like to get faster responses or more direct answers to issues from the firm. They are pretty...

May 2022
||
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Manager

Relationship

AQuity Solutions uses a couple of weird medical spellings here and there, but other than that, they...

May 2022
||
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Manager

People and Knowledge

AQuity Solutions is a good company, and their people are very dependable. The people who we work...

May 2022
||
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Director

People and Knowledge

AQuity Solutions doesn’t exceed our expectations, and that is because sometimes the transcribers on...

May 2022
||
(0)
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Director

People and Knowledge

When there is an issue, our representative is really good about getting to the bottom of it. They go...

May 2022
||
(0)
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Director

Sales and Contracting

I like the way the firm breaks down their billing. They bill by the report and the number of...

May 2022
||
(0)
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Director

Project Results

We had no problems with AQuity Solutions' transcriptions. AQuity Solutions did quality reports and...

Apr 2022
||
(0)
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Director

People and Knowledge

The only people that we worked with were the help desk people. They always solved our issues.

Apr 2022
||
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Manager

Tools and Methodology

The negatives with AQuity Solutions' services are that the AQuity Solutions people tend to spell...

Apr 2022
||
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Manager

Relationship

The executive involvement from AQuity Solutions is not very proactive. If my main contact person...

Apr 2022
||
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Manager

People and Knowledge

The work AQuity Solutions does is not a very difficult process, and I would like for all AQuity...

Apr 2022
||
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Manager

People and Knowledge

AQuity Solutions' turnaround time is extremely fast, and they do quality work. The main contact I...

Apr 2022
||
(0)
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Director

Relationship

I don't think I have had any interaction with the senior leadership from AQuity Solutions. AQuity...

Apr 2022
||
(0)
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Director

People and Knowledge

The service drives tangible outcomes because the work addresses a patient-safety issue. The firm...

Apr 2022
||
(0)
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Director

People and Knowledge

The original transcription company was MModal, and MModal was purchased by 3M. 3M kept the...

Apr 2022
||
(0)
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Director

Lessons Learned

When people ask me about AQuity Solutions, I give them a very guarded response. I tell people to...

Apr 2022
||
(0)
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Director

Future Outlook

Switching away from AQuity Solutions would be a big change. But I have some medical staff requesting...

Apr 2022
||
(0)
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Director

Project Results

Overall, I am very pleased with AQuity Solutions. Their turnaround times are good and exceed our...

Apr 2022
||
(0)
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Director

People and Knowledge

Because AQuity Solutions is doing a lot of their transcription outside the US, sometimes there are...

Apr 2022
||
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Director

Win/Loss - Why they were selected (by current clients)

We chose to use AQuity Solutions because we don't have the internal staff necessary to do the work....

Apr 2022
||
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Director

Tools and Methodology

AQuity Solutions' voice capture system seems to work well. I have very minimal problems with it. The...

Apr 2022
||
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Director

People and Knowledge

My support person with AQuity Solutions is very good.

Apr 2022
||
(0)
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CIO

People and Knowledge

The firm was pretty helpful and responsive around dictation. When we needed help, they were pretty helpful....

Apr 2022
||
(0)
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CIO

Future Outlook

We renewed our contract with the firm because we don’t have time to deal with our physicians at the...

Apr 2022
||
(0)
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CIO

Project Results

The firm charges us for what we use. Their services are very good, and the firm does well. They...

Apr 2022
||
(0)
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CIO

People and Knowledge

The quality of the consultants from the firm is very good, and they are very helpful. I would...

Apr 2022
||
(0)
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CIO

Other Observations

The firm needs to strategize on what their next move is and what business they are going to get into....

Apr 2022
||
(0)
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CIO

Project Results

We pay for what we get from the firm. There is a lot going on, but the firm has been stable and has...

Apr 2022
||
(0)
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Director

Project Results

We haven’t had a lot of problems with the firm. There have been some blanks in the transcriptions,...

Apr 2022
||
(0)
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Director

Future Outlook

Eventually, our engagement with the firm may end, or we may engage with the firm less. We may change...

Apr 2022
||
(0)
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Director

ROI and Cost

If we ask the firm to do something, they are willing to do it, but they will charge for it. However,...

Apr 2022
||
(0)
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Director

Project Results

The firm exceeds our expectations. Their turnaround time is always faster than they say it will be....

Apr 2022
||
(0)
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Director

People and Knowledge

When we have questions, our contact at the firm is responsive and tries to help. Whoever we talk to...

Apr 2022
||
(0)
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Manager

Tools and Methodology

We have used AQuity Solutions' transcription services for quite a while. Their turnaround time is...

Apr 2022
||
(0)
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Manager

Tools and Methodology

The quality is not quite where we would like to have it, but that isn't major. AQuity Solutions does...

Apr 2022
||
(0)
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Manager

ROI and Cost

A lot of the time, we avoid asking AQuity Solutions to make any changes to our account because there...

Apr 2022
||
(0)
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Analyst/Coordinator

Project Results

The firm does a wonderful job with transcription in terms of spelling and doing our reports the way...

Apr 2022
||
(0)
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Analyst/Coordinator

People and Knowledge

We have worked well together with the firm. Doctors are human, and they make mistakes, so if they...

Apr 2022
||
(0)
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Analyst/Coordinator

Project Results

I can always rely on the firm to get the job done. The thing that I want most is to get reports to a...

Apr 2022
||
(0)
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Director

Tools and Methodology

I wouldn’t recommend the particular version that we are using. I know there are better products...

Apr 2022
||
(0)
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Director

Relationship

Sometimes it is hard getting to the right person to get an issue resolved. We have had instances...

Apr 2022
||
(0)
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Director

Project Results

AQuity Solutions' transcription services are driving at their own speed. We really don't have a lot...

Apr 2022
||
(0)
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Director

Project Results

The turnaround is very quick. AQuity Solutions usually exceeds our turnaround expectations. The work...

Apr 2022
||
(0)
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Director

People and Knowledge

A concern I have with the service is that where we are, we have a lot of cultural names and...

Apr 2022
||
(0)
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Director

ROI and Cost

I am sure AQuity Solutions was very fair in their contract, but our transcription needs, in general,...

Apr 2022
||
(0)
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Director

Other Observations

As somebody who likes to look at data to prove value or provide tangible information to give good...

Apr 2022
||
(0)
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Analyst/Coordinator

Relationship

Our experience with the firm has been pretty good. I know that doctors have some problems with the...

Apr 2022
||
(0)
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Analyst/Coordinator

Tools and Methodology

The firm’s mobile app works well. I like that we have access to the firm’s website. Some of our...

Apr 2022
||
(0)
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Director

ROI and Cost

We did a project with AQuity Solutions, and they charged me after the fact. But everything else was...

Apr 2022
||
(0)
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Manager

Tools and Methodology

I recommend the firm often; they are a great company. I like the ease of the interface and how...

Apr 2022
||
(0)
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Analyst/Coordinator

Tools and Methodology

The only issue I have had is with the microphone that the doctors are using. Sometimes medical...

Apr 2022
||
(0)
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Director

Relationship

I work with a very limited number of people at the firm. All the people that I work with are great....

Apr 2022
||
(0)
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Director

Tools and Methodology

The firm's strategic ability is low, but that isn't because they aren’t a good company. Other...

Apr 2022
||
(0)
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Director

Other Observations

We meet with our other vendors very frequently and discuss whatever trends we are seeing. That makes...

Apr 2022
||
(0)
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Manager

ROI and Cost

The firm sometimes charges us for small changes. The cost is not that high, but there are times when...

Apr 2022
||
(0)
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Manager

Relationship

I am a fan of the firm. The main thing I appreciate about their transcription services is that we...

Apr 2022
||
(0)
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Manager

Relationship

When we started with the firm, we had some urgent needs, and the firm was consistently helpful and...

Apr 2022
||
(0)
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Manager

Future Outlook

Unfortunately, our organization is changing systems, so we won’t be continuing with the firm for the...

Apr 2022
||
(0)
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Director

Relationship

The firm provides a lot of strategic feedback, and we work together. For example, we were having...

Apr 2022
||
(0)
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Director

Relationship

Our account manager is very responsive. We go through the normal support site for problems, and...

Apr 2022
||
(0)
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Director

Tools and Methodology

We have some extra training hours because we had some turnover and certain physicians didn't get the...

Apr 2022
||
(0)
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Manager

Relationship

We have excellent communication with the firm. Anytime there is an issue, we call the customer...

Apr 2022
||
(0)
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Manager

Project Results

The firm’s execution is excellent. I have not heard from the physicians about any issues or hiccups...

Apr 2022
||
(0)
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Director

ROI and Cost

Aquity Solutions is fine with pricing. The firm’s reimbursement system is adequate, and we have no...

Mar 2022
||
(0)
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Director

Lessons Learned

Aquity Solutions has major strategic plans for the future, but the firm doesn't always meet our needs....

Mar 2022
||
(0)
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Manager

People and Knowledge

We don't communicate or work with anybody at Aquity Solutions' organization, so we don't feel that...

Mar 2022
||
(0)
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Manager

People and Knowledge

When we need help with transcription, the staff that we get in contact with are very helpful. They...

Mar 2022
||
(0)
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 or  to see details.

Manager

Project Results

With Aquity Solutions' service, our providers are able to dictate a lot more quickly. Most things...

Mar 2022
||
(0)
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Manager

Tools and Methodology

Aquity Solutions' system is great. I haven't got any bad reviews or feedback from our providers who...

Mar 2022
||
(0)
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Director

Tools and Methodology

Aquity Solutions' services are not completely user friendly. The services are fine on the front end,...

Mar 2022
||
(0)
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Director

Tools and Methodology

I have seen a decline in things with Aquity Solutions. That decline doesn't necessarily come from...

Mar 2022
||
(0)
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Director

People and Knowledge

Our experience with Aquity Solutions' services has been good. Aquity Solutions' turnaround time is...

Mar 2022
||
(0)
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Director

Other Observations

We haven't seen a change due to the merge between Aquity Solutions and 3M. The merge is confusing to...

Mar 2022
||
(0)
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Director

Relationship

There is still work that Aquity Solutions will put on hold that we have to fix, but I believe Aquity...

Mar 2022
||
(0)
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Director

Relationship

On occasion, we have trouble if a resource is off or not working correctly because Aquity Solutions...

Mar 2022
||
(0)
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Director

Relationship

As far as turnaround time and the work that Aquity Solutions is doing for us go, we really don't...

Mar 2022
||
(0)
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Director

ROI and Cost

The firm charges us if we make changes to what we currently have, but we haven’t experienced too...

Mar 2022
||
(0)
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Director

People and Knowledge

I am very happy with the firm. We have a good account manager who takes care of most things for us....

Mar 2022
||
(0)
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Director

Other Observations

The firm didn’t exceed expectations; the firm just met expectations. Of course, we always want more...

Mar 2022
||
(0)
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VP/Other Executive

Relationship

Aquity Solutions was purchased by 3M, but I don't know whether 3M has as strong a relationship with...

Mar 2022
||
(0)
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VP/Other Executive

Other Observations

We have a good relationship with Aquity Solutions, but we are a little hesitant to put all our eggs...

Mar 2022
||
(0)
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VP/Other Executive

Project Results

Financially, our contract is good. The firm's service and turnaround time have been okay. I haven't...

Mar 2022
||
(0)
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Manager

Other Observations

I don’t know that the firm exceeds expectations, but they do meet them. They meet turnaround times...

Mar 2022
||
(0)
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Manager

Project Results

The firm doesn’t do work on American soil only. When we started our engagement, we told the firm...

Mar 2022
||
(0)
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Manager

ROI and Cost

Anytime we want to make a change, we get charged by the firm. If there is an upgrade or something we...

Mar 2022
||
(0)
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Director

People and Knowledge

Aquity Solutions' people are very innovative thinkers, and they work really well with our entire...

Feb 2022
||
(0)
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Director

Tools and Methodology

Aquity Solutions' support team usually gets back to me within less than 24 hours. I am not even done...

Feb 2022
||
(0)
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Manager

Tools and Methodology

We only speak to Aquity Solutions when there is a disruption in service or something of that nature....

Jan 2022
||
(0)
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Manager

People and Knowledge

We are pretty stable with Aquity Solutions. We are working on more things than we have before,...

Jan 2022
||
(0)
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Manager

Relationship

If we had more management for our relationship with Aquity Solutions, that would be helpful. We...

Jan 2022
||
(0)
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VP/Other Executive

Relationship

We love our Aquity Solutions partners. I have had the same client service manager for a long time,...

Jan 2022
||
(0)
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VP/Other Executive

Project Results

Aquity Solutions communicates and works very well with our physicians to make our lives easier. The...

Jan 2022
||
(0)
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 or  to see details.

VP/Other Executive

Tools and Methodology

Aquity Solutions' turnaround time is amazing. They have not missed their turnaround time in many...

Jan 2022
||
(0)
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 or  to see details.

Manager

Other Observations

I typically deal with the actual MTs, and I don't get too many complaints about them.

Dec 2021
||
(0)
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Manager

Relationship

The most involvement I receive from Aquity Solutions is when there is a big issue with something...

Dec 2021
||
(0)
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Manager

Relationship

We have been with Aquity Solutions for a long time. In the beginning, I was probably more critical...

Dec 2021
||
(0)
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