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Aquity Solutions Transcription Services Comments
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KLAS Research Director - Mac Boyter
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Mac Boyter

Research Director

mac.boyter@klasresearch.com

 
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Director

Every couple of years when we went to renew our contract, the vendor worked with us to try to lower...

Jul 2021
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Director

The vendor's quality and turnaround time have always been very good. Everything is seamless; we...

Jul 2021
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Director

Aquity Solutions is always thinking strategically. They are always looking at new and better ways to...

Jul 2021
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Manager

I do not have any problems with Aquity Solutions. My physicians dictate into the system, call from...

Jun 2021
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Manager

I rarely reach out to my Aquity Solutions representative, but anytime I do, they are very receptive...

Jun 2021
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Manager

Aquity Solutions' customer service is very fast. When I call in, I don’t have to wait a long time on...

Jun 2021
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Manager

I would definitely recommend Aquity Solutions and tell prospective clients that the system is very...

Jun 2021
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Manager

The only weakness I have found with Aquity Solutions that sometimes there is a language barrier with...

Jun 2021
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COO

The flexibility and variability of Aquity Solutions are what I love. We can offer our physicians...

Jun 2021
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COO

Aquity Solutions' dictation side is great right now. We don't have any issues. Things depend on the...

Jun 2021
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COO

The only thing that comes to mind on how Aquity Solutions could improve is if they strategically...

Jun 2021
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Director

The company has changed hands so many times, but my contact is still the same. I know them...

Jun 2021
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Director

Aquity Solutions exceeds my expectations. They do a lot more than any other company that I work...

Jun 2021
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Manager

Our previous vendor was more open and willing to make changes and do whatever we needed without...

Jun 2021
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Manager

Aquity Solutions is very good at what they do. They are very supportive. I appreciate that their...

Jun 2021
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Manager

I don’t have issues when I have to call and need something to be done. It can be last minute, and I...

Jun 2021
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Manager

The only thing I have concerns about is when we try to reach out to get a report. One report that I...

Jun 2021
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Manager

The transcription is as good as it could be based on how the providers dictate. I know some of our...

Jun 2021
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Analyst/Coordinator

Our Aquity Solutions customer relationship manager is very helpful in connecting us to the right...

Jun 2021
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Analyst/Coordinator

In the beginning, when Aquity Solutions’ system would go down, we weren’t getting notifications from...

Jun 2021
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Analyst/Coordinator

Aquity Solutions' transcription services drive outcomes pretty well. I would definitely recommend...

Jun 2021
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Manager

There have been times when some of the transcriptionists have failed to follow the instructions that...

Jun 2021
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Manager

We have a strong partnership with Aquity Solutions. They have always listened and tried to solve our...

Jun 2021
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Manager

Everything is pretty easy to navigate and simple to use. We just email the Aquity Solutions people...

Jun 2021
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Manager

Sometimes a lot of the transcriptionists are foreign, and it seems like there is turnover. When...

Jun 2021
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Manager

I was really not optimistic going into the service because I was in another facility that outsourced...

Jun 2021
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Manager

A lot of the services are offshore. If customers want their services done in the United States, they...

Jun 2021
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Manager

It does seem like Aquity Solutions charges for some nitpicky things, but I know that most services do....

Jun 2021
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Manager

Anytime I had questions or issues, especially with the implementation, Aquity Solutions was very...

Jun 2021
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Director

We have been with the Aquity Solutions team under their multiple names. We have had a lot of the...

Jun 2021
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Director

From a phone transcription point of view, I have a lot of good things to say about Aquity Solutions....

Jun 2021
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Director

Aquity Solutions could charge for some other things, but they don't, and that is good. For instance,...

Jun 2021
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Director

Our representative with Aquity Solutions has always been easygoing and down to earth, and they help...

Jun 2021
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Director

We have had some issues, and a person from Aquity Solutions is not responding to our emails when it...

Jun 2021
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Director

I would not change from Aquity Solutions because the quality is there. The vendor is very cautious....

Jun 2021
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VP/Other Executive

Aquity Solutions’ quality and turnaround time always exceed our expectations. We have had a little...

Jun 2021
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VP/Other Executive

We have a great contract that gives us allowances if Aquity Solutions doesn't hit specific...

May 2021
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VP/Other Executive

Aquity Solutions is a good partner. We often look for other opportunities to work with them....

May 2021
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Manager

Aquity Solutions has been wonderful. We have a great relationship with their service staff and have...

May 2021
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Manager

Whenever we speak to Aquity Solution’s offshore customer service, sometimes we have issues with...

May 2021
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Manager

If a work ticket is for something short, we don’t usually see an invoice from Aquity Solutions. A...

May 2021
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Director

We have never had a charging issue with Aquity Solutions. Our contract terms are solid, and we don't...

May 2021
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Director

Aquity Solutions consistently achieves performance goals that exceed our expectations. They are a...

May 2021
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Director

Aquity Solutions is a great partner. I meet with them regularly. If anything comes up, the vendor is...

May 2021
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Director

When I am doing random audits of the dictations, everything that Aquity Solutions is unable to fill...

Apr 2021
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Director

So far, Aquity Solutions has been really hands on. They are very responsive and timely. The...

Apr 2021
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Director

An outcome of working with Aquity Solutions has been the timely availability of dictations. Our...

Apr 2021
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Director

Aquity Solutions did a really good job of setting up the system in our facility when we transitioned...

Apr 2021
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Analyst/Coordinator

If we do have an issue, the vendor is right on top of it, and they get it fixed as quickly as...

Mar 2021
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Analyst/Coordinator

In the beginning, we had some issues, but the vendor took care of the issues quickly. Things...

Mar 2021
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Director

We have worked with Aquity Solutions for a very long time, and they cover some of the things we...

Mar 2021
||
(0)
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Director

Aquity Solutions' tool is web based, so no matter where we are, we can work as long as we have...

Mar 2021
||
(0)
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Director

Aquity Solutions doesn't consistently exceed our expectations. We think that because Aquity...

Mar 2021
||
(0)
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Director

Aquity Solutions doesn't charge us for every little thing. We think that they do really well. We...

Mar 2021
||
(0)
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Director

I am really happy with Aquity Solutions in every aspect of their services. In all of our projects...

Mar 2021
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(0)
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Manager

So far, our experience with the firm has been going well. The customer service has been prompt in...

Mar 2021
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(0)
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Manager

I would buy Aquity Solutions' services again. They have been great. There are always issues with...

Mar 2021
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(0)
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Manager

There was an issue that Aquity Solutions was aware of that was occurring from site to site. I might...

Mar 2021
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(0)
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Analyst/Coordinator

We have faced some inaccuracy challenges with the firm. They don’t provide the services that they...

Mar 2021
||
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Director

Aquity Solutions is in a difficult industry. There are not a lot of choices out there. The big...

Mar 2021
||
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Director

Aquity Solutions did give me a pretty fair price, but they are a big vendor, and they just want to...

Mar 2021
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Director

The executive involvement from Aquity Solutions is minimal. I don't really interact with their...

Mar 2021
||
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Director

I would purchase the product again, but we have to keep looking at what is out there. It is...

Feb 2021
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Director

Everything is ratcheting down for all vendors because hospitals are having to pick and choose where...

Feb 2021
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Director

Some vendors are better than others at setting up routine calls and making sure they touch base to...

Feb 2021
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Manager

When we contact Aquity Solutions or bring something to their attention, they are quick to respond....

Jan 2021
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Manager

There seem to be a lot of blanks in the transcriptions. We don't get those blanks from other places....

Jan 2021
||
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Director

If I had to make the decision over again, I absolutely would want a transcription service. Aquity...

Jan 2021
||
(0)
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Director

The customer service from Aquity Solutions has been great. When I have an issue, I can just email my...

Jan 2021
||
(0)
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Director

I would rate Aquity Solutions' strategic ability high. Their team seems to be in tune and works like...

Jan 2021
||
(0)
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Director

We have interacted with an executive who was great. That person talked us through the issues and got...

Jan 2021
||
(0)
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Director

There is one little glitch. When a transcribed paragraph goes into our EMR, there is a text box. But...

Jan 2021
||
(0)
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Director

Aquity Solutions' features work, and our physicians like them. Our needs are minimal, so the...

Jan 2021
||
(0)
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Director

The only difference between the old platform and the new one is that we used to have to open every...

Jan 2021
||
(0)
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Director

The negative of the vendor's solutions is that they can take a bit more work. There are more...

Jan 2021
||
(0)
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Director

Aquity Solutions' platform is kind of like my iPhone. There are a million things that I can do on my...

Jan 2021
||
(0)
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Director

We are certainly streamlining the documentation. The transcriptionists have to do a quality job, but...

Jan 2021
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(0)
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Director

Aquity Solutions’ staff is very good. When we have an issue with numbers and matching patients, they...

Jan 2021
||
(0)
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Director

When everything was being developed, Aquity Solutions kept us apprised. We knew that things were...

Jan 2021
||
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Director

The implementation was incredibly easy. The hardest part was getting all of our internal paperwork...

Dec 2020
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Director

We have a cardiologist that likes to do all of his dictations late in the week and late in the day....

Dec 2020
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Director

AQuity Solutions communicates with me. When they don't understand a dictation, they email me right...

Dec 2020
||
(0)
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Director

I can honestly say that I have not had any quality concerns with any of the dictations that I have...

Dec 2020
||
(0)
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Director

AQuity Solutions is Johnny on the spot with their ability to execute. We have absolutely no problems...

Dec 2020
||
(0)
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Director

Our relationship with AQuity Solutions is very collaborative. Our customer relations manager is very...

Dec 2020
||
(0)
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Director

Aquity Solutions does really well at driving tangible outcomes. We have set turnaround times and...

Dec 2020
||
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Manager

Aquity Solutions updates their own platform. They upgraded our solution once, and everything works.

Dec 2020
||
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Manager

Aquity Solutions' staff members are good. Our vendor contact doesn't always get right back to us....

Dec 2020
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Manager

We were told that everything would be included in our contract, but then we found out that we would...

Dec 2020
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Manager

Aquity Solutions' quality and turnaround time are consistent for the most part unless there is an...

Dec 2020
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Manager

Aquity Solutions spun off from MModal, but MModal still holds the contract. There is a lot of...

Dec 2020
||
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Director

Things have been great with Aquity Solutions. They check in regularly to see how we are doing and...

Dec 2020
||
(0)
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Director

Aquity Solutions avoids charging us for every little thing. I know that there are things that the...

Dec 2020
||
(0)
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Director

Aquity Solutions goes above and beyond to reach out to us before we have to go to them. If the...

Dec 2020
||
(0)
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Director

Aquity Solution's leadership has been wonderful. They have reached out to us about changes. The...

Dec 2020
||
(0)
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Manager

With the change from MModal to Aquity Solutions, there has been a lot of changes in service. The...

Dec 2020
||
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Manager

Aquity Solutions has good operations, but the one thing about their rotation system that totally...

Dec 2020
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Manager

The Aquity Solutions representative who we work with is awesome to work with. That person is very...

Dec 2020
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