AQuity Solutions Transcription Services
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Subject Expert
Mac Boyter
Research Director
Commentary Summary
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User Commentary
Operations, Services
It took a little while to get our system up and going with the firm's transcription and how things...
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Relationship, Operations, Operations, Services, Services
The provider will document via recording, the firm will do the SOAP part of the note, and the...
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Relationship, Relationship, Services, Services
I would like an improvement in the turnaround time, but some things can't be helped. If the provider...
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Value
The firm is generally very reasonable with their charges. I would potentially disagree with some of...
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Relationship
AQuity Solutions’ turnaround time is pretty outstanding. We figured that it would take 24 hours to...
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Relationship
Our account manager is always letting us know about new things the firm has and communicating with...
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Services, Services
The biggest strength of the transcription workers is in completing documentation and reducing note...
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Relationship, Relationship
AQuity Solutions should take me out to lunch at least once a year because I am a consistent,...
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Relationship, Relationship
AQuity Solutions provides an excellent turnaround time and accurate transcriptions, and they know...
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Value, Value
Every time we tweak the interface or add a new report type with AQuity Solutions, they do not charge...
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Relationship, Relationship, Relationship, Services, Services, Services
It is nice that we have AQuity Solutions available for our providers that know what transcription is...
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Loyalty, Loyalty, Loyalty
We originally went with the firm because one of the services AQuity Solutions offered was for...
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Relationship, Relationship, Relationship
It took the firm months to finally figure out how to add an industry-standard need to our dictation....
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Services, Services, Services
We use the firm for the dictation of our medical records. We don't have an EMR, so we use a...
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Relationship, Relationship, Relationship
The firm’s greatest strength is the turnover speed of dictations.
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Services, Services, Services
The user friendliness of the firm’s website is good, but the process of searching for documents is...
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Relationship, Relationship, Relationship, Services, Services, Services
We have sent examples to the firm of the errors that we see come through, and nothing seems to be...
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Services, Services, Services
We would recommend AQuity Solutions to other people that are looking for transcription services on...
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Relationship, Relationship, Relationship
AQuity Solutions' service desk team is very responsive. We usually get a reply within the hour.
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Relationship, Relationship, Relationship
AQuity Solutions could create a better partnership by being responsive to any criticisms and...
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Relationship, Relationship, Relationship
AQuity Solutions' turnaround time is absolutely excellent. We would mark the firm down a little for...
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Relationship, Relationship, Relationship
I don't have any issues with AQuity Solutions’ production of work or turnaround time. The firm does...
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Relationship, Relationship, Relationship
My only concern with AQuity Solutions is that they seem to turn over customer relationship managers...
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Relationship, Relationship, Relationship
We have hired AQuity Solutions to do all of the dictation for all of our documents and PACS...
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Value, Value, Value
If we want to add a new work type or do something simple, AQuity Solutions sends us a big bill....
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Relationship, Relationship, Operations, Operations, Operations, Services, Services, Services
We had a hard time getting our orders from AQuity Solutions, and it took them weeks to get things...
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Relationship, Relationship, Relationship
The manager who is assigned to our AQuity Solutions account has always done very well and responded...
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Services, Services, Services
There are a lot of providers that use the speech recognition tool attached to our EMR, but many...
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Relationship, Relationship, Relationship
We have been with AQuity Solutions for a very long time. In that time period, the firm has allowed...
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Value, Value, Value
The firm used to not charge us for certain things, and now we are charged for those things. That is...
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Relationship, Relationship, Relationship
AQuity Solutions' greatest strengths are their accuracy and their consistent turnaround time. Those...
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Relationship, Relationship, Relationship, Operations
When we have issues with specific dictators, whether they are just challenging or super needy,...
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Relationship, Relationship, Relationship
AQuity Solutions is easy to work with. They are happy to jump into any kind of technology changes...
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Relationship, Relationship, Relationship
AQuity Solutions is very responsive. We are super happy with their turnaround times. Our customer...
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Relationship, Relationship, Relationship
AQuity Solutions' delivery is very much on time. Their turnaround time is excellent, and they do...
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Relationship, Relationship, Relationship
I would like more feedback from our account manager. If we put in a ticket explaining what is...
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Relationship, Relationship, Relationship
AQuity Solutions is good. If I call and ask them to cover something, they do. They fulfill whatever...
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Relationship, Relationship, Relationship
AQuity Solutions stood out to us because of their troubleshooting and the way they make sure...
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Services, Services, Services
There are times when some of the dictation notes are missing a name, but that is rare. AQuity...
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Relationship, Relationship, Relationship
My contact at AQuity Solutions has helped me out a lot. I can call them for help, and they will go...
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Relationship, Relationship, Relationship
I don't know whether the firm exceeds our expectations consistently, but they meet our expectations...
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Relationship, Relationship, Relationship
Since MModal was bought by 3M and the firm changed to AQuity Solutions, the challenge is getting to...
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Relationship, Relationship, Relationship
We have a new CRM, and that person helps a lot with keeping us abreast of ongoing issues, projects,...
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Relationship, Relationship, Relationship, Operations, Operations, Operations
The firm is easy to work with, and their implementation team is very knowledgeable and helpful. The...
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Services, Services, Services
One thing the firm could improve is the ease of access to their platform. It seems like every time I...
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Relationship, Relationship
AQuity Solutions’ communication is great; they deliver on what they promise. They are one of the...
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Relationship
We had a recent experience in which the 24-7 technical support team, which I believe is foreign...
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Relationship
The start-up for the AQuity Solutions product is easy. The trick was making sure the customer...
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Relationship
Our customer solutions representative is very responsive. Whenever I reach out to them or any of my...
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Relationship
In addition to the medical transcription service that AQuity Solutions had been providing, we needed...
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Relationship
When the AQuity Solutions sales team contacted me, there was a particular sales associate I found...
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Relationship
I can contact my representative at AQuity Solutions at any time with any questions I may have, and...
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Relationship, Services
We have always done all the corrections manually and uploaded them. But now I am working with AQuity...
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Relationship, Value
AQuity Solutions does a few little things without charging us. There has been a slight degradation...
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Relationship
I would like to see a little higher quality of the product that the firm produces for us. Having...
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Relationship
When I have an interface problem with AQuity Solutions, they are quick to look at their systems to...
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Relationship, Operations
I was trying to get a bidirectional interface from our EMR to the software AQuity Solutions uses,...
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Relationship, Services
Our experience with AQuity Solutions has been really good. They do our transcription, and they have...
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Value
I thought that when we signed our new contract with AQuity Solutions, that would make all our extra...
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Relationship
We always have to work with a customer representative at AQuity Solutions. We can never contact the...
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Relationship
We have had good luck with using AQuity Solutions' transcription services for traditional...
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Relationship, Services
A good space for AQuity Solutions is their strategic ability. I am extremely satisfied with AQuity Solutions....
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Relationship, Value
I would tell a peer asking about AQuity Solutions that AQuity Solutions does not nickel-and-dime us....
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Relationship
We haven’t had any major hiccups with the firm. There aren’t a whole lot of issues, and when we do...
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Relationship, Operations
We had a project with the firm, and the project manager was really on top of all the deliverables....
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Relationship
There was a new executive at the firm, and I had no clue who they were. They never reached out. I...
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Relationship, Operations
AQuity Solutions sent people out for elbow-to-elbow when we went live. The service is so intuitive...
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Relationship, Operations
The firm has done well in both their quality and turnaround time. They had to meet a certain...
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Loyalty, Relationship
With AQuity Solutions, I have had nothing but positive experiences. The people that we work with...
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Relationship
AQuity Solutions amazes me because I will usually let them know when my usual transcription is going...
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Relationship
The vendor has good customer service. The turnaround time is good.
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Relationship, Services
We haven't had any issues on our end with AQuity Solutions. The firm has finished what has needed to...
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Relationship
I get involved when we have issues, and I am rarely involved with anything with AQuity Solutions. I...
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Relationship
AQuity Solutions’ customer service is excellent. Our representative is very responsive. The firm's...
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Services, Value
We are very happy with the results of AQuity Solutions' transcription services. The quality of work...
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Relationship, Value
AQuity Solutions has prompt responses. I like their ability to resolve our issues as they come up....
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Services
I like the reporting. Over the past couple of years, AQuity Solutions has made some improvements to...
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Relationship, Operations
There always seem to be different changes in the vendor's software, and the software is not easy to...
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Relationship, Services
The transcription services are fine. AQuity Solutions has transcripts for us very quickly after...
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Relationship, Services
The functionality of the firm's system is poor. The software has extensions that have to be...
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Relationship
I don’t think AQuity Solutions would be my first choice if I had to go back and do things again. I...
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Relationship
I know nothing about the firm. I don't even know everything that AQuity Solutions can do today. I...
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Relationship
I don't know that I would buy this service again. We were given a very short amount of time to...
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Relationship
Currently, we have better transcriptionists than we had in the past. But six months from now, there...
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Value
We received a bill for a project AQuity Solutions helped us with, and I was a little shocked at the...
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Relationship
The firm’s time constraints are good, and that is really the most important thing for our...
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Relationship
My account manager from the firm is pretty good at reaching out to people when we can't get an answer....
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Relationship
The company has undergone several mergers or acquisitions. In the past, there was really bad...
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Relationship
There are times when I wonder whether we and our issues don't matter because we are not a larger...
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Value
We are receiving our money’s worth for the service because if I had to hire somebody to be a...
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Relationship
I don't have much interaction with the firm, and I don't hear much from them. I used to have more...
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Services, Value
The thing I like the most about AQuity Solutions is that I don't have problems with them. Everything...
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Relationship, Services
AQuity Solutions has done great work for us.
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Relationship
We have been pleased that there hasn’t been any turnover in the ranks of AQuity Solutions'...
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Relationship
I really don’t think we could be any happier with AQuity Solutions or their transcription services....
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Relationship
AQuity Solutions' people are all good. We had no problem with management getting involved and being...
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Services
AQuity Solutions has accuracy like we have never seen. We have used different transcription...
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Relationship
Our experience with AQuity Solutions has been great. They consistently meet turnaround times. We had...
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Relationship, Services
AQuity Solutions offers specialty transcription services. We can ask for translators who have a lot...
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Relationship
We had an issue when AQuity Solutions was going global. The quality was not there. I am not sure...
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Relationship, Value
We have done a lot of work on cleaning up our reports so far. We get our money’s worth with AQuity...
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Relationship, Services
AQuity Solutions allowed us to submit templates for some specific similar situations, and the firm's...
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Relationship
I am very happy with AQuity Solutions; they have been a terrific firm, and I have recommended them...
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Relationship
AQuity Solutions exceeds our expectations in the biggest way through their excellent turnaround time...
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Value
The turnaround time has been excellent for the book of business that I am responsible for. I don't...
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Relationship
Staffing is a problem worldwide, and AQuity Solutions is just like any other firm in that they have...
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Value
We don't have issues with unexpected costs because of how we negotiated our contract with AQuity Solutions....
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Relationship
The firm is usually pretty good at letting us know about what is coming and what they can offer....
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Relationship
We like the firm’s response times for getting transcriptions back. Things are usually back within 24...
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Services
The firm's product seems to work great, especially with medical terminology. It usually picks up...
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Relationship
In terms of the firm getting transcriptions back to us, if there are issues going on, we get emails...
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Services
We usually don't have many errors in the transcriptions even though providers are hard to...
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Loyalty
I am hopeful about our future satisfaction because of the firm’s support of our providers and...
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Value
When the firm has different costs coming up, they usually let us know what is happening.
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Relationship
I have not heard anybody within our organization complain about anything with AQuity Solutions, so...
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Relationship
Hopefully, AQuity Solutions will keep doing what they have been doing for us and keep the costs...
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Relationship
If someone else were interested, I would refer AQuity Solutions as a resource for transcription. We...
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Services
Our expectations for the firm’s transcription turnaround time are usually met. That impresses me.
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Relationship
With AQuity Solutions, I don't have to try to figure out a problem with my physicians, call the...
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Relationship
So far, the firm has been meeting our expectations. We haven't had any issues or problems. AQuity...
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Operations, Services
Since AQuity Solutions was rebranded, we are no longer seeing CDI issues like we were having before....
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Relationship
AQuity Solutions is doing great. I have had a good experience with the firm. They are easy to work...
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Services
AQuity Solutions provides transcription services for us. The transcription is usually done within 24...
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Relationship
Whenever I have a question regarding anything on the invoice, I reach out and get my question...
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Relationship
AQuity Solutions sends me a report regularly. They definitely reach out when there is something that...
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Relationship
AQuity Solutions’ turnaround times are excellent. There is hardly ever any backlog, and the firm's...
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Relationship
AQuity Solutions has always done everything that I have needed them to do. One time, I spoke with a...
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Services
With the upgrade from MModal to AQuity Solutions, there are more options available and more details...
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Loyalty, Services
I think outsourced transcription is a dying industry. All the companies who have done it for very...
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Value
The services are pretty cost effective. We have been utilizing the services for a long time, so we...
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Relationship
The customer service was pretty good before with MModal, but the customer service is more acute now....
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Value
It is very easy to scale the services up or down based on adding new providers or people leaving....
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Services, Value
AQuity Solutions plays a role in helping us get through payer audits of our medical records, and we...
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Relationship, Operations
There were several different people from the vendor that were involved with the switch to AQuity...
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Relationship
When we started with AQuity Solutions, we put in a voice recognition capability and many other new...
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Relationship
We have struggled a couple of times with the firm's turnaround times. I track those every month....
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Relationship
AQuity Solutions' executive involvement was really high in the beginning. I don't think we need any...
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Relationship
AQuity Solutions is great for certain providers, but the firm and their service are a little...
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Relationship
I have a direct contact with AQuity Solutions anytime I need help. The firm is proactive in letting...
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Relationship, Services
We have not had any problems at all with AQuity Solutions’ service. A lot of our processes are done...
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Relationship
AQuity Solutions has an awesome turnaround time. I have never really had to question that. I rarely...
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Relationship, Services
There are some blanks here and there in our reports that I have to fill in on my side. A large...
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Relationship, Services
There have been some company changes and switches with AQuity Solutions. We had some issues a few...
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Value
We have not been charged anything by AQuity Solutions in addition to what the contract states.
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Relationship
AQuity Solutions has excellent quality and exceptional turnaround times. They even exceed their...
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Relationship
I have not ever had any issues with the firm’s consultants. They make themselves really available to...
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Operations
The firm follows through whenever there are upgrades. When we went live, the dictation was seamless...
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Relationship
When I reach out to the firm, they respond very quickly. The firm has a very quick turnaround time.
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Relationship
AQuity Solutions struggles with consistent turnaround time, but that is because of the labor market....
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Relationship
The firm makes things seamless, and we have nothing but timely communication with them. The firm...
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