Data Platform Commentary
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Benjamin Cassity
Research Director
KLAS Research Director - Benjamin Cassity
 
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User Commentary

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Director

Loyalty, Product

People looking at the system need to consider its complexity. If their environment is a...

Jun 2024
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Director

Loyalty, Relationship

The vendor is getting better at being proactive, and they seem to be improving the system.

Jun 2024
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Director

Loyalty, Relationship, Product

We have had some challenges with getting the vendor to produce hard metrics. They do a good job with...

Jun 2024
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Manager

Culture, Relationship, Operations

I just found out about different capabilities that we should have had access to that just weren't...

May 2024
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Manager

Culture, Product, Value

I would buy the product again. I can't think of anything that doesn't work as promoted. Getting all...

May 2024
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Manager

Loyalty, Product

We run into some issues here and there with the data lagging, and that can make it look like...

May 2024
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Manager

Product

Our work with Arcadia is very complex because it takes us some time to get through the process....

May 2024
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Manager

Relationship, Product

One thing Arcadia has done that has been really nice is make sure that they are deploying packages...

May 2024
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Manager

Value

From my experience, Arcadia has avoided charging us for every little thing because one thing I...

May 2024
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Manager

Loyalty, Relationship

Things have changed from last year because Arcadia has really done a lot to change their whole...

May 2024
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Manager

Operations

Arcadia does various things now in terms of training. Within their learning management system, they...

May 2024
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Manager

Loyalty, Product

We are working with our EHR vendors right now and are trying to send data between the two...

May 2024
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Manager

Product

We have several different EHRs, and they are challenging to manage. Arcadia does a really great job...

May 2024
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Manager

Relationship

We have regular meetings with Arcadia to ensure that things progress appropriately, and those...

May 2024
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VP/Other Executive

Loyalty, Product

Arcadia's data platform is comprehensive, and it has been easy for us to tap into. It gives us a big...

May 2024
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VP/Other Executive

Culture, Value

Arcadia tries to avoid charging for every little thing, but they do. They have to. They are a...

May 2024
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Director

Loyalty, Product

Arcadia’s infrastructure is a bit old. Arcadia is actually in the process of upgrading things now....

Apr 2024
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Director

Operations

Our implementation of Arcadia's system would have been easier if we hadn't asked questions and had...

Apr 2024
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Director

Culture, Relationship

Arcadia’s support is fantastic. The customer relationship team working with us is amazing. They are...

Apr 2024
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CEO/President

Relationship, Operations

Arcadia has a dedicated team for us, so we have their account representative as well as one person...

Apr 2024
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CEO/President

Operations

With Arcadia’s initial implementations, their kind of overall process is to outline a very strict...

Apr 2024
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CEO/President

Operations

There are a couple of things that Acadia does great, including things with their executive team,...

Apr 2024
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Director

Product

No human-input data goes directly into Arcadia's system. It all comes via interfaces or what Arcadia...

Apr 2024
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Director

Relationship, Product

The stability and reliability within Data Platform are good. The product is always up, and I have...

Apr 2024
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Director

Relationship

The support for Data Platform is pretty good. We have a regular call with the middle management...

Apr 2024
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Director

Relationship

We are definitely a long-term customer of Arcadia, and things are going strong. If anything, the...

Apr 2024
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Director

Relationship, Operations

In the past, implementations were Arcadia’s one weak area. The technology was great, but the project...

Apr 2024
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VP/Other Executive

Loyalty, Relationship

Arcadia has always been a great partner, and we have always been able to get the data we need, but...

Apr 2024
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VP/Other Executive

Relationship, Product

We have worked with Arcadia to tweak their existing dashboards based on our needs, and that has been...

Apr 2024
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VP/Other Executive

Loyalty, Relationship

There is always stuff that Arcadia can improve on, and there is always somebody who is unhappy with...

Apr 2024
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Director

Relationship

Arcadia is not very proactive. Their relatively recent investments in the whole service end of...

Apr 2024
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Director

Product, Value

One tangible outcome is the ability to report across the enterprise regardless of what a diverse...

Apr 2024
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Director

Product

In terms of aggregation, exchange and interoperability are still regularly implemented on Arcadia’s...

Apr 2024
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Director

Relationship

In general, the Arcadia folks we talk to on a regular basis are doing their best to try to solve the...

Apr 2024
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Director

Culture, Value

Arcadia does avoid charging for every little thing because a lot of times they are trying to appease...

Apr 2024
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Director

Culture, Loyalty

Arcadia is in our plans for at least the next few years because of our contract, but they are at...

Apr 2024
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Director

Value

The ease of use in Data Platform depends on the kind of end user, but we hear enough griping that I...

Apr 2024
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Director

Operations

Arcadia’s training is not good. They don't really do much training at all. They unleash on their...

Apr 2024
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Director

Culture, Operations

Knowing what I know now about the system's implementation time, I wouldn't buy the system again....

Mar 2024
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Director

Relationship, Operations

Arcadia went through some transitions a while back, and those transitions interrupted our services...

Mar 2024
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Director

Loyalty

I would recommend Arcadia's system to our competition, but whether I would recommend it to a peer or...

Mar 2024
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COO

Culture, Loyalty

Data Platform is doing what the vendor promised it would do, but it isn't fully integrated with our...

Mar 2024
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COO

Operations, Product

We have had some significant impediments that have resulted from an upgrade. That created a lot of...

Mar 2024
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COO

Product, Value

Arcadia is much more advanced than some other vendors when it comes to data and analytics work....

Mar 2024
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VP/Other Executive

Operations

In a recent implementation, Arcadia gave us a high number of quality resources to manage the...

Feb 2024
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VP/Other Executive

Culture, Operations

When it comes to the product working as promoted, Arcadia is a bit overly optimistic. Our team often...

Feb 2024
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VP/Other Executive

Product, Value

The product supports our integration goals well. When we first stepped into a partnership with...

Feb 2024
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VP/Other Executive

Loyalty, Relationship, Product

For Arcadia’s core service of data integration as a service, things shouldn't be complex, but we are...

Jan 2024
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VP/Other Executive

Value

Arcadia’s platform is onerous to implement for new data sources or connectors. The platform doesn’t...

Jan 2024
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VP/Other Executive

Product

We have been interested in the platform's hard metrics that we can use to track our baseline,...

Jan 2024
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VP/Other Executive

Loyalty

The vendor is rolling out some new things that are going to be extremely helpful for us. The...

Jan 2024
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VP/Other Executive

Value

One of our goals has been to look at cost and quality to develop a preferred referral network. That...

Jan 2024
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VP/Other Executive

Operations

If another healthcare organization were purchasing Data Platform, I would tell that customer that...

Jan 2024
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VP/Other Executive

Relationship

The vendor's support is an area where we would still like to see improvement. The vendor has been...

Jan 2024
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VP/Other Executive

Loyalty, Relationship, Product

Arcadia has a pretty good clean data model. Arcadia is putting a lot of changes in that will move...

Jan 2024
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VP/Other Executive

Operations

Knowing what I know today and the competitors that exist, I think would still make the same choice...

Jan 2024
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VP/Other Executive

Relationship

We have really struggled. We continually have to chase Arcadia to get updates, and we don't see...

Jan 2024
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VP/Other Executive

Operations

The things that we have struggled the most with are training and human change management. We had a...

Jan 2024
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VP/Other Executive

Product

We use Data Platform as a point of integration, but we don't necessarily send a lot out of it. We...

Jan 2024
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VP/Other Executive

Relationship, Product

There is a lot of room for improvement in terms of the overall user experience. When we are dealing...

Jan 2024
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VP/Other Executive

Relationship

The one thing about Arcadia that I do appreciate is that they raise their hand and admit when they...

Dec 2023
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VP/Other Executive

Relationship, Operations

During a recent implementation when Arcadia was doing some infrastructure changes, we had some...

Dec 2023
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Director

Product, Value

The potential strengths and benefits of Arcadia's product are that it should take information from...

Nov 2023
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Director

Operations

It would be helpful if we could get more targeted training from the vendor for our specific needs...

Nov 2023
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Director

Loyalty

We are reassessing whether Arcadia's system will be part of our long-term plans. It hasn't lived up...

Nov 2023
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Director

Value

Arcadia is pretty good at not charging us for every little thing. They haven't charged us anything...

Nov 2023
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Director

Product

We haven't used Arcadia's system as much as we hoped we would because we can't trust the platform's...

Nov 2023
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Director

Relationship, Product

The vendor is good at providing metrics, but data quality continues to be an issue. Sometimes the...

Nov 2023
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Director

Product

Data integration is important to us, and the product is the foundational piece that links us with...

Nov 2023
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Manager

Product

The Arcadia platform has the ability to produce hard metrics that track a baseline and any progress...

Oct 2023
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Manager

Relationship, Product

We are always trying to make sure that we understand the data that we send from our data warehouse...

Oct 2023
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Director

Product

The tools in Data Platform that are available for benchmarking are awesome, but the data driving...

Sep 2023
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Director

Product

Arcadia’s access to raw data, their tables, and their replicated database have been how we have...

Sep 2023
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Director

Relationship, Product

Arcadia’s platform has a lot of potential. Their support staff has gotten better at listening to us,...

Sep 2023
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Director

Operations

Arcadia’s training is fine. It is like most other training where there is an LMS and people can...

Sep 2023
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Director

Product

The product's back-end data is better than that of Arcadia Analytics because the vendor is not...

Sep 2023
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Director

Relationship

The vendor has production support in the form of a ticketing system, and it leaves something to be...

Sep 2023
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Director

Relationship, Value

We are working with Arcadia, and they are definitely improving, but their platform is not a cheap...

Sep 2023
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Director

Loyalty

I think that after the vendor’s next release, our satisfaction will go up. I have faith that it is...

Sep 2023
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Director

Product

The data that we get from Arcadia's system is really good. We like it. It is just taking the vendor...

Sep 2023
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Director

Loyalty

We would probably purchase the system again because we don't know of anything better. We are...

Sep 2023
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Director

Value

Until a few months ago, we would have said that the vendor avoided charging for every little thing....

Sep 2023
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Director

Product

We like that we can slice the system's data any way we need it. That is huge for us. It is really...

Sep 2023
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Director

Relationship, Product

The people who work for Arcadia understand population health. That seems like a simple concept, but...

Sep 2023
||
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Director

Operations

We don't really need training for the system. We are able to figure out how to work with the system...

Sep 2023
||
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Director

Product

There have been a lot of awful cases where we have gone to find data in the system, but then...

Sep 2023
||
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Director

Product

Our end users have struggled with the system. When we push the system to a physician or someone in a...

Sep 2023
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Manager

Product

Arcadia has an okay reporting system called Vista, and it has canned reporting. There is no...

Jul 2023
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Manager

Operations

We usually have to reach out to Arcadia in order to get updated training. For example, we were...

Jul 2023
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Manager

Product

Everybody has to have depression screens and blood pressure controlled. And it is a challenge to do...

Jul 2023
||
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Manager

Loyalty

Arcadia recently pushed out a new change that is going to happen in something called the hierarchy...

Jul 2023
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Manager

Relationship

Arcadia used to have a problem where each application they offered had so many different versions,...

Jul 2023
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Manager

Relationship

Arcadia has restructured how tickets are handled internally. Instead of having a bunch of separate...

Jul 2023
||
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Manager

Product

We have been able to locate our patients and find what we need on the Arcadia platform. That...

Jul 2023
||
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Manager

Loyalty

CMS is making a big change for ACOs, and we are switching away from what was called CMS Web...

Jul 2023
||
(0)
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Director

Product

Data Platform is somehow the most valuable thing we have. This data asset that we built with Arcadia...

Jul 2023
||
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CMO

Operations

We did not have a smooth integration with Arcadia because the vendor had a lot of turnover. They...

Jul 2023
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CMO

Loyalty, Relationship

We have a new product manager who is able to work with other people from Arcadia, and we have seen...

Jul 2023
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CMO

Product

We would still like to see some improvements to the platform and analytics, but the vendor has a lot...

Jul 2023
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(0)
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CMO

Product, Value

The platform has improved a lot because Arcadia has given us access to Arcadia Vista, which allows...

Jul 2023
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CMO

Loyalty, Relationship

When we started with Arcadia, the people who supported us knew a lot but couldn’t do much. They had...

Jul 2023
||
(0)
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CMO

Relationship, Operations

We have regular meetings with the vendor, our IT department, and our executive director. We have...

Jul 2023
||
(0)
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CMO

Product

The system interface is the same as it has always been, so it is a little dated. We can’t change the...

Jul 2023
||
(0)
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COO

Product

Over the last few years, we have had significant challenges with Arcadia's ability to provide on a...

Jun 2023
||
(0)
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COO

Relationship

I have a direct line to the vendor’s executives, and they are very responsive to me.

Jun 2023
||
(0)
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COO

Loyalty, Relationship

I am optimistic about Arcadia because I know their top executives are focused intently on shoring up...

Jun 2023
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