Data Platform Commentary
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Subject Expert
Benjamin Cassity
Research Director
Commentary Summary
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User Commentary
Culture, Product
Our challenge with Data Platform is that we didn't brought our own analysts to the relationship to...
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Relationship
Parts of Arcadia's team are really interested in a partnership. Arcadia's team certainly works hard...
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Value
We are not sure where the data and support model for Data Platform are. Some foundational things are...
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Loyalty, Relationship
Arcadia has a really great road map. I respect their vision. Arcadia has heavily invested in AI. I...
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Product
The dominant barriers to us achieving our desired outcomes are the laborious and slow timelines for...
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Relationship, Product
I have been really impressed with Arcadia's overall integration capabilities. We haven't seen an EMR...
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Operations, Product
I think that Arcadia's biggest challenge is that much of their integration work is handled directly...
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Relationship
Arcadia has done a really nice job of partnering with us to get the most out of the data ingested...
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Operations, Product
There is room for improvement in Arcadia’s training program. Our team needs a baseline level of...
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Product
My organization’s primary barrier to achieving desired outcomes with our current data analytics...
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Relationship
We have weekly meetings with Arcadia, and they help us with strategic planning exercises. They...
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Loyalty, Value
When thinking about the vendors we originally evaluated and the demos that we saw, I would probably...
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Loyalty, Relationship, Product
Arcadia is trying to be innovative. The problem with Arcadia is that they develop something, and...
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Product
The tool set for delivering Arcadia’s most advanced reporting, Arcadia Vista, is at the upper end of...
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Relationship, Product
Arcadia is frustrating. We have been having a lot of issues in regard to updating some of our care...
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Relationship, Product, Value
The vendor offers many strong services. We use the vendor's care management tool, report...
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Relationship, Product
Arcadia is always looking to stay on the cutting edge with technology and new developments. At...
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Relationship, Operations
Arcadia offers good training with a strong knowledge base and good documentation. The vendor's main...
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Relationship
The biggest issue with Arcadia's support is the time to resolution. We can open a case, and it may...
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Relationship
Our partnership with the vendor is pretty good. They regularly ask about our goals and challenges...
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Culture, Value
If there are issues with the system, we don't currently have SLAs in our contract. If something goes...
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Value
The system's data loading and data processing have been major barriers for us. While the application...
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Relationship
Arcadia could improve their support. Tickets are a big issue for them right now. They don't have...
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Product
It is hard for us to get our data loaded in the system. If a user can't load their data, then they...
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Relationship
Arcadia's executive involvement is very good. We can usually get very high-level people involved,...
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Product
The biggest advantage of Data Platform is being able to connect various data sources to a platform...
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Relationship
I like Arcadia's products quite a bit. I feel like they are pretty great for the work we do....
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Product, Value
Interoperability and time frames have been barriers to achieving our desired outcomes because...
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Relationship
The state of our client-vendor relationship with Arcadia is very bad right now, and the...
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Relationship
Some barriers we have with Arcadia are a lack of documentation, a lack of experience, and a lack of...
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Operations
We did a certain project with Arcadia, and it did not go well. It took a lot longer than projected....
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Relationship
As Arcadia has shifted their infrastructure as a company, it is very apparent that expertise lives...
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Product, Value
The wins are clear. Arcadia Data Platforms is purpose-built for population health and value-based...
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Relationship
Arcadia doesn’t really promise a lot, but there have been mismanaged expectations. There are things...
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Relationship, Product
Our organization's barriers to achieving desired outcomes with our current data analytics priorities...
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Product, Value
Arcadia’s network modeling tool, the things around network curation, and their benchmarking tools...
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Relationship
There is not much that we bring to Arcadia that they don't already have experience in or aren't...
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Product
We struggle because of the number and complexities of contracts and the products underneath; there...
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Culture, Value
We architected our contract specifically so that it would not be the case that Arcadia would...
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Product
The algorithm that Data Platform uses for patient matching isn’t robust because the system lacks an...
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Culture, Loyalty, Product
In our EHR, we want to be able to flag patient populations with various things. We were told by...
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Loyalty, Relationship
Arcadia's timeliness with support could be improved. Arcadia's proactiveness is really strong in...
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Relationship, Operations
Arcadia's speed of implementation and communication could be improved. When we implement something,...
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Product
Data Platform does normalization across many sources. We have multiple payers and hundreds of...
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Operations
When we get training from Arcadia, that training is good. However, actually scheduling the training...
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Relationship
Even though there have been bumps and glitches, Arcadia is hugely responsive, and they try to fix...
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Operations
Implementation is not Arcadia’s strong suit. Vendors generally aren't very good at implementation,...
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Relationship, Operations
Arcadia should have quarterly meetings or user groups for their clients. The vendor's clients could...
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Relationship, Operations
Arcadia has to improve their communication to their clients when they upgrade things. They have...
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Loyalty, Product
Arcadia can give users more than they will ever need in a data platform. I talk to a lot of peers...
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Loyalty, Product
We are bringing a lot of the functionality that Data Platform provides in-house. That is on us for...
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Relationship, Product
When we go to Arcadia's aggregate conference, there have been times when upcoming products or...
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Loyalty, Relationship, Product
Arcadia is focused on the right things with Data Platform. They have made huge improvements over the...
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Loyalty, Value
Using Data Platform is challenging and not super intuitive, but that is part of it being a data...
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Product, Value
The ability to leverage EMRs is important. There is a lot of data that flows from EMRs into Data...
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Culture, Value
The amount of time it takes to get the connectors built is a barrier with Data Platform. Arcadia...
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Relationship, Product
Like any other vendor, there are some development delays that happen from time to time. With the...
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Loyalty, Relationship
The only struggle we have had with phone or web support is the timeliness of getting through the...
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Loyalty, Relationship
As long as an organization puts the necessary amount of work on their team on the front end, they...
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Relationship, Product
Things have been really good with Data Platform. Arcadia is very effective as a vendor. They are...
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Operations, Product
Migrating Arcadia's reporting boundary back ends to a new version and upgrading for that took longer...
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Relationship, Product
We are starting to use Arcadia's gating output process. We basically send our claims data to Arcadia...
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Relationship
The person at Arcadia who we work with has been really great from a support standpoint. However, a...
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Relationship
I feel like my team is spending too much time identifying and communicating issues. I need Arcadia...
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Relationship, Product
The problem that we are running into is with Arcadia's resources for ensuring that they can keep up...
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Loyalty, Relationship
We don't deal with Arcadia on the phone, but with the tickets we put in, the support is definitely...
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Value
We are using Arcadia's system as a data warehouse, and sometimes the data that we receive is wonky,...
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Culture, Value
Arcadia did avoid charging for every little thing at first. When we did the implementation, we...
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Operations
Arcadia has a whole training LMS, but I never use it. We didn't need a lot of training for the...
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Relationship
Arcadia is getting better at proactive service. However, they have a long way to go. I have a couple...
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Relationship, Product, Value
With Data Platform, we have been able to do a lot of things much faster and develop insights that we...
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Relationship
Arcadia does not keep all promises. Not all of their timelines are met. That is the biggest thing...
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Relationship
The one thing about Arcadia that I do appreciate is that they raise their hand and admit when they...
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Relationship, Operations
During a recent implementation when Arcadia was doing some infrastructure changes, we had some...
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Relationship
We have a specialized team that works with Data Platform, and they are very familiar with it and can...
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Loyalty, Operations, Product
We are going through an upgrade process, and that has consumed a lot of our analytic staff's time....
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Operations
Arcadia is not really great with training. They have tools, and they are releasing new things all...
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Relationship, Operations
Data Platform is great for data aggregation from multiple sources, but we have to stay on Arcadia...
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Product
Data Platform excels at aggregating data from multiple sources, even though deadlines aren't always...
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Loyalty, Relationship, Product
When Arcadia goes to events, they tout all their new functionality. Arcadia says they are trying to...
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Relationship
Arcadia’s service level has really declined over the last several years. Each year, we are less and...
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Relationship
Our executives have a relationship with Arcadia’s executives. They meet regularly, and things get...
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Loyalty, Value
Our current barriers to achieving desired outcomes with Data Platform are flexibility, data...
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Product, Value
There are so many barriers to achieving desired outcomes with our current data analytics priorities,...
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Product
I like some of the quality components of Data Platform. Arcadia's suite is a pretty good...
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Operations, Product
With our Data Platform go-live, we had some missed deadlines, and some of the timelines were...
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Product
In Data Platform, understanding what is in the schema and what the different models are for how...
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Product
The vendor does well with population health. Their tool is very integrated into the systems that we...
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Culture, Operations
We really don't get training from Arcadia. The initial training was lacking because the system is...
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Product
Because our state is very specific with our own rules on care coordination, the vendor could use...
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Culture, Loyalty
I haven't seen a ton of new technology from the vendor over the past few years. I know that the...
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Product
Data Platform actually has an integrated AI solution in it. It actually uses our care coordination...
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Product, Value
The product helps support the data aspect of integration interoperability very well, but the system...
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Relationship
The vendor keeps their promises. Things just take a lot longer than we interpret from the initial...
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Culture, Value
We are always developing products to meet the needs of our specific entity. The products and tools...
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Culture, Value
Arcadia does charge for every single piece of data that we put into Data Platform, and we have to...
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Relationship
The one area where Arcadia is proactive is when we are doing an upgrade; they try to tell us about...
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Product
We have to have very sophisticated end users in order to use the solution. It isn't something that a...
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Relationship, Operations, Value
When we started working with Arcadia, there wasn't a correct representation of how much in-house,...
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Culture, Product
Organizations like ours constantly evolve; we are always adding and deleting contracts and...
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Relationship
Arcadia's top leadership is approachable and easy to talk to. The team that we work with is amazing...
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Relationship
I don't feel like Arcadia has ever lied to us. Some things have been talked around, but Arcadia uses...
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Relationship
We have challenges trying to get certain things in Arcadia's data platform and making sure the data...
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Operations
The vendor's training could be better because I always have to try to pull information from them,...
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Relationship, Operations
If we do all the things, the product works well. It is all about getting good data in and out. In...
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Operations, Product
The filtering we have to do for each of the measures gets really confusing, and I get a lot of...
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Loyalty, Value
We have a lot of work to do, but the vendor is getting better at their offerings and aligning with...
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Product
Arcadia is a problem in some areas, but we are the bigger problem on our end. We need to do better...
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Relationship
We meet with our contact people routinely. The vendor has also cleaned up their ticketing system, so...
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Loyalty, Relationship
I think that we are getting more and more people involved. I'm starting to get buy-in and support...
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Product
The vendor is pretty good with delivering technology. When we come to them, they have a solution as...
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Loyalty, Product
We are using Arcadia's system for our risk stratification model for our care coordination work. One...
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Value
If we are using consultants, that is expensive. We can't have consultants just sitting and waiting...
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Relationship
We have had some connectors on the docket for a very long time, and we have told the vendor when we...
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Relationship
The vendor knows their connector team is a problem. They know that they don't have enough staff on...
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Relationship, Operations
The vendor has good program and project management right out of the gate. They have people who...
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Relationship
Our organization's current barrier to achieving outcomes is timeliness. The vendor hasn't kept all...
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Loyalty
Ideally, the vendor is in our long-term plans. They are improving, but at some point, we have to get...
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Operations
When we are in the middle of a project and building stuff and something goes wrong, I think my...
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Relationship
In terms of helping us operationalize the insights from the solution, the vendor has stepped up...
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Value
The vendor avoids charging for things. They are becoming stronger partners in that and offering...
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Relationship
Arcadia's development right now is really constrained, so when we are trying to get data in Data...
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Value
Arcadia has recently nickel-and-dimed on things they shouldn't have. Arcadia's bread and butter is...
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Relationship
Arcadia is good with support. I think we are lucky. We have a really good team. Arcadia's executives...
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Loyalty
One of the reasons we actually contracted with Arcadia was that they were working on advancing their...
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Product
With Data Platform, we have had to completely redesign from scratch how Arcadia processes risk...
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Relationship, Operations, Product
For Data Platform, Arcadia does not do a good job of instructing their customers and giving them...
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Relationship
Arcadia keeps all promises but not on the time frame that we were told it would be. This is pretty...
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