Data Platform Commentary
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Subject Expert
Benjamin Cassity
Research Director
Commentary Summary
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User Commentary
Value
At first, it seemed like Arcadia’s pricing was based on members that we have in the system and...
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Relationship
Due to our customer success manager at Arcadia, our trust in the data has skyrocketed. It has been a...
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Relationship, Product
Arcadia's staff members aren't fully aware of how their platforms work and how their clients...
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Loyalty, Relationship
Whether this product is part of our long-term plans is up in the air right now. We are determining...
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Product
The product definitely puts together great reports. Unfortunately, the data that makes up the...
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Loyalty, Value
The upgrades seem to be without issue, but we haven't moved on with new technology because we can't...
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Relationship
To improve their support in helping us operationalize the insights provided, Arcadia could continue...
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Relationship, Value
Arcadia doesn't always have the right subject matter experts available. Because of that, it takes a...
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Loyalty, Relationship
I would tell a peer or friend that we had significant challenges with the platform itself and with...
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Relationship, Product
We have an issue where we had previously agreed on what file format historical data was to come in...
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Loyalty
We are in the process of a transition away from Arcadia. Our barrier to achieving desired outcomes...
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Loyalty, Product
Arcadia replaced a number of tools that we had. We had a tool through another vendor that...
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Value
We haven't used some of Arcadia’s premium features. They essentially gave one to us for free for...
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Value
My only issue with Arcadia currently is some of the add-on costs of different tools. I know that...
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Loyalty, Product
People looking at the system need to consider its complexity. If their environment is a...
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Loyalty, Relationship
The vendor is getting better at being proactive, and they seem to be improving the system.
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Loyalty, Relationship, Product
We have had some challenges with getting the vendor to produce hard metrics. They do a good job with...
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Culture, Relationship, Operations
I just found out about different capabilities that we should have had access to that just weren't...
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Culture, Product, Value
I would buy the product again. I can't think of anything that doesn't work as promoted. Getting all...
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Loyalty, Product
We run into some issues here and there with the data lagging, and that can make it look like...
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Product
Our work with Arcadia is very complex because it takes us some time to get through the process....
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Relationship, Product
One thing Arcadia has done that has been really nice is make sure that they are deploying packages...
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Value
From my experience, Arcadia has avoided charging us for every little thing because one thing I...
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Loyalty, Relationship
Things have changed from last year because Arcadia has really done a lot to change their whole...
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Operations
Arcadia does various things now in terms of training. Within their learning management system, they...
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Loyalty, Product
We are working with our EHR vendors right now and are trying to send data between the two...
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Product
We have several different EHRs, and they are challenging to manage. Arcadia does a really great job...
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Relationship
We have regular meetings with Arcadia to ensure that things progress appropriately, and those...
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Loyalty, Product
Arcadia's data platform is comprehensive, and it has been easy for us to tap into. It gives us a big...
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Culture, Value
Arcadia tries to avoid charging for every little thing, but they do. They have to. They are a...
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Loyalty, Product
Arcadia’s infrastructure is a bit old. Arcadia is actually in the process of upgrading things now....
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Operations
Our implementation of Arcadia's system would have been easier if we hadn't asked questions and had...
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Culture, Relationship
Arcadia’s support is fantastic. The customer relationship team working with us is amazing. They are...
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Relationship, Operations
Arcadia has a dedicated team for us, so we have their account representative as well as one person...
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Operations
With Arcadia’s initial implementations, their kind of overall process is to outline a very strict...
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Operations
There are a couple of things that Acadia does great, including things with their executive team,...
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Product
No human-input data goes directly into Arcadia's system. It all comes via interfaces or what Arcadia...
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Relationship, Product
The stability and reliability within Data Platform are good. The product is always up, and I have...
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Relationship
The support for Data Platform is pretty good. We have a regular call with the middle management...
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Relationship
We are definitely a long-term customer of Arcadia, and things are going strong. If anything, the...
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Relationship, Operations
In the past, implementations were Arcadia’s one weak area. The technology was great, but the project...
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Loyalty, Relationship
Arcadia has always been a great partner, and we have always been able to get the data we need, but...
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Relationship, Product
We have worked with Arcadia to tweak their existing dashboards based on our needs, and that has been...
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Loyalty, Relationship
There is always stuff that Arcadia can improve on, and there is always somebody who is unhappy with...
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Relationship
Arcadia is not very proactive. Their relatively recent investments in the whole service end of...
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Product, Value
One tangible outcome is the ability to report across the enterprise regardless of what a diverse...
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Product
In terms of aggregation, exchange and interoperability are still regularly implemented on Arcadia’s...
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Relationship
In general, the Arcadia folks we talk to on a regular basis are doing their best to try to solve the...
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Culture, Value
Arcadia does avoid charging for every little thing because a lot of times they are trying to appease...
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Culture, Loyalty
Arcadia is in our plans for at least the next few years because of our contract, but they are at...
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Value
The ease of use in Data Platform depends on the kind of end user, but we hear enough griping that I...
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Operations
Arcadia’s training is not good. They don't really do much training at all. They unleash on their...
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Culture, Operations
Knowing what I know now about the system's implementation time, I wouldn't buy the system again....
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Relationship, Operations
Arcadia went through some transitions a while back, and those transitions interrupted our services...
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Loyalty
I would recommend Arcadia's system to our competition, but whether I would recommend it to a peer or...
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Culture, Loyalty
Data Platform is doing what the vendor promised it would do, but it isn't fully integrated with our...
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Operations, Product
We have had some significant impediments that have resulted from an upgrade. That created a lot of...
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Product, Value
Arcadia is much more advanced than some other vendors when it comes to data and analytics work....
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Operations
In a recent implementation, Arcadia gave us a high number of quality resources to manage the...
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Culture, Operations
When it comes to the product working as promoted, Arcadia is a bit overly optimistic. Our team often...
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Product, Value
The product supports our integration goals well. When we first stepped into a partnership with...
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Loyalty, Relationship, Product
For Arcadia’s core service of data integration as a service, things shouldn't be complex, but we are...
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Value
Arcadia’s platform is onerous to implement for new data sources or connectors. The platform doesn’t...
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Loyalty
Arcadia has grown to become quite convoluted and continually plagued by data quality issues....
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Loyalty, Value
The idea of outsourcing to Arcadia was to have economies of scale on their data processing because...
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Relationship, Value
Arcadia’s results have degraded over time, especially as their platform has gotten worse, and I...
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Product
We have been interested in the platform's hard metrics that we can use to track our baseline,...
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Loyalty
The vendor is rolling out some new things that are going to be extremely helpful for us. The...
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Value
One of our goals has been to look at cost and quality to develop a preferred referral network. That...
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Operations
If another healthcare organization were purchasing Data Platform, I would tell that customer that...
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Relationship
The vendor's support is an area where we would still like to see improvement. The vendor has been...
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Loyalty, Relationship, Product
Arcadia has a pretty good clean data model. Arcadia is putting a lot of changes in that will move...
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Operations
Knowing what I know today and the competitors that exist, I think would still make the same choice...
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Relationship
We have really struggled. We continually have to chase Arcadia to get updates, and we don't see...
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Operations
The things that we have struggled the most with are training and human change management. We had a...
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Product
We use Data Platform as a point of integration, but we don't necessarily send a lot out of it. We...
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Relationship, Product
There is a lot of room for improvement in terms of the overall user experience. When we are dealing...
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Relationship
The one thing about Arcadia that I do appreciate is that they raise their hand and admit when they...
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Relationship, Operations
During a recent implementation when Arcadia was doing some infrastructure changes, we had some...
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