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Ryan Pretnik
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User Commentary

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Director

Service and Support

The support we have been getting from Arcadia has been really hands on. There is a person on the...

Dec 2022
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Director

Relationship

We have been able to have conversations with some of the leadership at Arcadia in trying to solve...

Dec 2022
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Director

ROI / Cost (care and feeding)

Arcadia's product is not having any impact on our outcomes. We do not have the correct data to drive...

Dec 2022
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Director

ROI / Cost (care and feeding)

The biggest complexity with Arcadia's product is conglomerating the data from different practices...

Dec 2022
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Director

Relationship

Arcadia is working to improve their platform, so it is almost meeting all our needs. It took us a...

Dec 2022
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Director

Relationship

Arcadia really does partner well. They want to be a good partner, and they do everything in their...

Nov 2022
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Director

Relationship

Just like everybody else, Arcadia has had staffing challenges, so that has impacted a lot of...

Nov 2022
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Director

Functionality and Upgrades

Working with Arcadia, we are getting a decent data warehouse that has ambulatory quality measures...

Nov 2022
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Director

Functionality and Upgrades

The biggest thing the vendor could improve on would be more timely availability of some of the data....

Nov 2022
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Director

Service and Support

The vendor is prescriptive about when they are going to update and upgrade, and the database...

Nov 2022
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Director

Relationship

The vendor is certainly responsive. They pick up the phone, and their executives are willing to have...

Nov 2022
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Director

Other Observations & Comments

The platform itself doesn't have a lot of functionality, so we don't need to use it for much. That...

Nov 2022
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Director

Other Observations & Comments

The vendor provided a place to put our data in for a portion of our network in an aggregated way,...

Nov 2022
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Director

Other Observations & Comments

The vendor’s training is middle of the road. For ongoing training, they have a conference that some...

Nov 2022
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Director

Interfacing and Integration

We like the vendor’s flexibility, skill, and nimbleness. Outside of clinical claims or lab data,...

Oct 2022
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Director

Implementation and Training

The vendor’s weak spots are the implementation process and project management. That may be the case...

Oct 2022
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Director

Relationship

We are happy with Arcadia.io, and we have had them for a long enough time that we know what to...

Oct 2022
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Director

Functionality and Upgrades

We have many data sources that are processed. There is a lot of data from various sources in various...

Oct 2022
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Director

Functionality and Upgrades

Not only does the self-service system provide actual numbers, but also the vendor has done special...

Oct 2022
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VP/Other Executive

ROI / Cost (care and feeding)

Arcadia’s platform is not valuable for our needs. It serves to help us validate data and that is...

Sep 2022
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VP/Other Executive

Functionality and Upgrades

I don't have enough faith that Arcadia’s platform is ever going to work and flush all the way...

Sep 2022
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VP/Other Executive

Functionality and Upgrades

One thing that Arcadia’s platform has helped us with is attribution. We have worked with them to...

Sep 2022
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VP/Other Executive

Other Observations & Comments

We have never been able to get a process map from Arcadia to explain exactly how the data is flowing...

Sep 2022
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VP/Other Executive

Functionality and Upgrades

I have analysts who are downright angry at this point because there are a lot of things that I...

Sep 2022
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VP/Other Executive

Service and Support

Arcadia’s customer manager is a business person and doesn't understand the technical side of the...

Sep 2022
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CEO/President

Relationship

The platform is appropriately structured for three different layers of access, and we found that all...

Sep 2022
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CEO/President

Implementation and Training

The implementation took quite a long time. That was mostly because of the nature of the domain of...

Sep 2022
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CEO/President

Functionality and Upgrades

The biggest outcome so far is the ability to develop insights that are matched to a target cohort so...

Sep 2022
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CEO/President

Lessons Learned

The platform could use more automated data ingestion, testing, and validation.

Sep 2022
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CEO/President

Service and Support

When we deployed the product, Arcadia.io was very responsive but very busy. I think the vendor is...

Sep 2022
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CEO/President

Win/Loss - Why they were selected (by current clients)

We chose Arcadia.io because their product seemed to be the best balance of newer architecture and...

Sep 2022
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Director

Win/Loss - Why they were selected (by current clients)

One of the standouts is Foundry. That was a unique offering. Arcadia.io provides an array of...

Aug 2022
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Director

Relationship

From a positive standpoint, as a vendor, Arcadia.io has engaged with me, my team, and the...

Aug 2022
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Director

Functionality and Upgrades

One of the things that were initially meaningful and exciting was that Arcadia.io would accept our...

Aug 2022
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VP/Other Executive

Functionality and Upgrades

The platform is very customizable, so that is nice. We can slice and dice the data any which way...

Jul 2022
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VP/Other Executive

Functionality and Upgrades

The ease of use is a concern for me. I have used a number of population health platforms in the...

Jul 2022
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VP/Other Executive

Service and Support

Arcadia.io's tech is very responsive, and their whole team is very responsive from a sales...

Jul 2022
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VP/Other Executive

Functionality and Upgrades

We have struggled with data validation and that age-old issue of getting good data in and putting...

Jul 2022
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VP/Other Executive

Implementation and Training

We had an implementation issue that took a year to get over. The vendor's implementation team needs...

Jul 2022
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COO

Functionality and Upgrades

The outcome that we are getting from the product is quality of measure performance. For quite some...

Jul 2022
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COO

Service and Support

The vendor could improve by focusing more on service for their clients. That lack of focus has...

Jul 2022
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CEO/President

ROI / Cost (care and feeding)

The vendor does avoid charging for every little thing, but they are overpriced in general.

Jul 2022
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CEO/President

Relationship

Initially, the vendor’s executive involvement was very poor. Then their executives engaged quite...

Jul 2022
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CEO/President

Future Outlook

My impression of the likelihood of the vendor changing their problems is that it is very low because...

Jul 2022
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CEO/President

Future Outlook

We have created our own internal population health capabilities, care management platform, and...

Jul 2022
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CEO/President

Service and Support

The biggest complaint that I hear from our analytics team is that with every problem that they have...

Jul 2022
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CEO/President

Service and Support

Our experience with the product has been inconsistent. The vendor is growing, and they have...

Jul 2022
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CEO/President

Relationship

The vendor went through some administrative reorganization and hired a new COO, who I thought did a...

Jul 2022
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CEO/President

Service and Support

The vendor needs to improve their management of the platform. They need to improve their ability...

Jul 2022
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CEO/President

Functionality and Upgrades

The platform ingests claims, and when everything is accurate and there hasn’t been any change to any...

Jul 2022
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CEO/President

Technology

For a while, we were using Arcadia’s impact score model for patient risk stratification and...

Jul 2022
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CMO

ROI / Cost (care and feeding)

The most impactful outcome of the solution is care management. We use the platform to identify...

Jul 2022
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CMO

Service and Support

I am unsure whether we would purchase the solution again. The product is good, but it is still in...

Jul 2022
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CMO

Functionality and Upgrades

The solution doesn't just plug in, download, play, and work. Every computer has to download the...

Jul 2022
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CMO

Future Outlook

Arcadia.io has a good product, and we like it. The vendor just doesn't manage the product well and...

Jul 2022
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CMO

Relationship

The vendor's executives met with us and gave us a lot of good, inside information in terms of what...

Jul 2022
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VP/Other Executive

Functionality and Upgrades

The platform does a nice job of letting us look at our historical data. We can look at current...

Jul 2022
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VP/Other Executive

Functionality and Upgrades

We do not do as well as we would like with the cost data yet. It would be nice to tie our costs with...

Jul 2022
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VP/Other Executive

Implementation and Training

We are trying to do predictive analytics with Arcadia's system. That capability is not as good as we...

Jul 2022
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Director

Future Outlook

We aren't as mature with integration as I hoped we would be. That will come further down the line....

May 2022
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Director

Future Outlook

We use Arcadia.io's system as our population health platform. It is the integrator for all of the...

May 2022
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Director

Relationship

Working with the product is a humbling experience because there are a lot of break fixes. There are...

May 2022
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Director

Service and Support

Support is one of Arcadia.io's strengths. We are blessed in that we have a very good customer...

May 2022
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Director

ROI / Cost (care and feeding)

The Arcadia.io platform drives outcomes for us partway. We do a lot of scorecards for different...

Apr 2022
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Director

ROI / Cost (care and feeding)

With Arcadia.io's platform, we were hoping to get a full view of our providers and how they perform...

Apr 2022
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Director

Service and Support

There is functionality in the platform. The issue is the support behind the platform. When we find a...

Apr 2022
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Director

Service and Support

We have engagement through Arcadia.io’s website for support tickets. Arcadia.io is a little more...

Apr 2022
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Director

Other Observations & Comments

If Arcadia.io suddenly switched directions, everything was improved, and Arcadia.io kept all their...

Apr 2022
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Director

Interfacing and Integration

The Arcadia.io implementation manager that we have had for the last few years has been fantastic,...

Apr 2022
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COO

Functionality and Upgrades

We rely on the solution for all of our data team's work. We use the tool to review performance,...

Apr 2022
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COO

Other Observations & Comments

I think that we will continually reassess our relationship with Arcadia.io, but they have been part...

Apr 2022
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COO

Relationship

Arcadia.io doesn't keep their promises in a timely fashion. They have made promises and extended...

Apr 2022
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COO

Sales and Contracting

We feel that we have been charged according to our agreement with the vendor. We have been able to...

Apr 2022
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COO

Functionality and Upgrades

Our analytics depend on the solution and the way that it ingests data. We have had difficulties with...

Apr 2022
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CEO/President

Service and Support

From a service perspective, we receive the attention that we need from Arcadia.io. We are taking on...

Apr 2022
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CEO/President

Functionality and Upgrades

Doctors are never happy. I think that Arcadia.io's platform is very good, but if we were to go with...

Apr 2022
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CEO/President

Win/Loss - Why they were selected (by current clients)

We went with Arcadia.io's system because we felt that we had done our due diligence and had a...

Apr 2022
||
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CEO/President

Other Observations & Comments

Having continuity on teams is important, and Arcadia.io strives to do that. However, the marketplace...

Apr 2022
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Manager

Relationship

Arcadia talks about transparency, and while they have certain senior leadership members advocating...

Feb 2022
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Manager

ROI / Cost (care and feeding)

Arcadia avoids charging us for little things. The vendor has not passed on additional charges that...

Feb 2022
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Manager

Technology

Arcadia’s analytics platform is using their own analytics warehouse, so the vendor is displaying...

Feb 2022
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Manager

Lessons Learned

I want my colleagues to know that data must be validated because Arcadia either doesn't have the...

Feb 2022
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Manager

Functionality and Upgrades

From a data standpoint, Arcadia's system is simple to use. It does have some complexity in the...

Feb 2022
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Manager

Relationship

We have direct communication with Arcadia executives and senior technical experts on a regular basis...

Feb 2022
||
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Manager

Lessons Learned

Arcadia needs to focus on attention to detail, quality validation, and understanding the urgency of...

Feb 2022
||
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Manager

Functionality and Upgrades

Arcadia’s strength in the platform is that they bring an algorithm that combines all the data, so...

Feb 2022
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Manager

Interfacing and Integration

I appreciate Arcadia.io’s products. I like that everything is all in one place and that we have the...

Dec 2021
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Manager

Service and Support

Arcadia.io is willing to work with us to meet our needs, even if our needs aren't exactly in their...

Dec 2021
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Manager

Service and Support

When we get the correct responsiveness, things get solved quickly. But a lot of the tickets that we...

Dec 2021
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VP/Other Executive

Functionality and Upgrades

Arcadia.io hasn't kept all of their promises. We have had some instances where the functionality has...

Dec 2021
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VP/Other Executive

Implementation and Training

Arcadia.io has a train-the-trainer model. They trained a lot of us as superusers, and then the...

Dec 2021
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VP/Other Executive

Service and Support

We have struggled with Arcadia.io's support. We submit tickets and have frequent meetings with the...

Dec 2021
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Director

Functionality and Upgrades

One of the things that Arcadia.io excels at is their ability to aggregate data from a heterogeneous...

Dec 2021
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Director

ROI / Cost (care and feeding)

One of the reasons we migrated to Arcadia.io was cost. That is because Arcadia.io has much more of a...

Dec 2021
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Director

Functionality and Upgrades

Arcadia.io provides a subset of their reporting replica, which clients have access to read and write...

Dec 2021
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VP/Other Executive

Sales and Contracting

During the sales process, we learned about the importance of connecting clinical data forces to...

Dec 2021
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VP/Other Executive

Implementation and Training

We conducted some training for a small team of people. We have a big CIN of people that we are going...

Dec 2021
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Director

Functionality and Upgrades

Arcadia could improve the accuracy of the product's cost of care data. Some things depend on where...

Dec 2021
||
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Director

Technology

I like that Arcadia has been successful at integrating both claims and clinical data for us. I like...

Dec 2021
||
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Director

Functionality and Upgrades

As we get more familiar with and use Arcadia more, we wish for a little more precision on member...

Dec 2021
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