Data Platform Commentary
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Subject Expert
Benjamin Cassity
Research Director
Commentary Summary
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User Commentary
Relationship, Product
Like any other vendor, there are some development delays that happen from time to time. With the...
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Loyalty, Relationship
The only struggle we have had with phone or web support is the timeliness of getting through the...
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Loyalty, Relationship
As long as an organization puts the necessary amount of work on their team on the front end, they...
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Relationship, Product
Things have been really good with Data Platform. Arcadia is very effective as a vendor. They are...
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Operations, Product
Migrating Arcadia's reporting boundary back ends to a new version and upgrading for that took longer...
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Relationship, Product
We are starting to use Arcadia's gating output process. We basically send our claims data to Arcadia...
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Relationship
The person at Arcadia who we work with has been really great from a support standpoint. However, a...
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Relationship
I feel like my team is spending too much time identifying and communicating issues. I need Arcadia...
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Relationship, Product
The problem that we are running into is with Arcadia's resources for ensuring that they can keep up...
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Loyalty, Relationship
We don't deal with Arcadia on the phone, but with the tickets we put in, the support is definitely...
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Value
We are using Arcadia's system as a data warehouse, and sometimes the data that we receive is wonky,...
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Culture, Value
Arcadia did avoid charging for every little thing at first. When we did the implementation, we...
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Operations
Arcadia has a whole training LMS, but I never use it. We didn't need a lot of training for the...
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Relationship
Arcadia is getting better at proactive service. However, they have a long way to go. I have a couple...
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Relationship, Product, Value
With Data Platform, we have been able to do a lot of things much faster and develop insights that we...
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Relationship
Arcadia does not keep all promises. Not all of their timelines are met. That is the biggest thing...
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Relationship
The one thing about Arcadia that I do appreciate is that they raise their hand and admit when they...
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Relationship, Operations
During a recent implementation when Arcadia was doing some infrastructure changes, we had some...
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Relationship
We have a specialized team that works with Data Platform, and they are very familiar with it and can...
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Loyalty, Operations, Product
We are going through an upgrade process, and that has consumed a lot of our analytic staff's time....
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Operations
Arcadia is not really great with training. They have tools, and they are releasing new things all...
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Relationship, Operations
Data Platform is great for data aggregation from multiple sources, but we have to stay on Arcadia...
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Product
Data Platform excels at aggregating data from multiple sources, even though deadlines aren't always...
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Loyalty, Relationship, Product
When Arcadia goes to events, they tout all their new functionality. Arcadia says they are trying to...
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Relationship
Arcadia’s service level has really declined over the last several years. Each year, we are less and...
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Relationship
Our executives have a relationship with Arcadia’s executives. They meet regularly, and things get...
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Loyalty, Value
Our current barriers to achieving desired outcomes with Data Platform are flexibility, data...
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Product, Value
There are so many barriers to achieving desired outcomes with our current data analytics priorities,...
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Product
I like some of the quality components of Data Platform. Arcadia's suite is a pretty good...
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Operations, Product
With our Data Platform go-live, we had some missed deadlines, and some of the timelines were...
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Product
In Data Platform, understanding what is in the schema and what the different models are for how...
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Product
The vendor does well with population health. Their tool is very integrated into the systems that we...
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Culture, Operations
We really don't get training from Arcadia. The initial training was lacking because the system is...
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Product
Because our state is very specific with our own rules on care coordination, the vendor could use...
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Culture, Loyalty
I haven't seen a ton of new technology from the vendor over the past few years. I know that the...
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Product
Data Platform actually has an integrated AI solution in it. It actually uses our care coordination...
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Product, Value
The product helps support the data aspect of integration interoperability very well, but the system...
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Relationship
The vendor keeps their promises. Things just take a lot longer than we interpret from the initial...
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Culture, Value
We are always developing products to meet the needs of our specific entity. The products and tools...
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Culture, Value
Arcadia does charge for every single piece of data that we put into Data Platform, and we have to...
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Relationship
The one area where Arcadia is proactive is when we are doing an upgrade; they try to tell us about...
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Product
We have to have very sophisticated end users in order to use the solution. It isn't something that a...
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Relationship, Operations, Value
When we started working with Arcadia, there wasn't a correct representation of how much in-house,...
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Culture, Product
Organizations like ours constantly evolve; we are always adding and deleting contracts and...
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Relationship
Arcadia's top leadership is approachable and easy to talk to. The team that we work with is amazing...
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Relationship
I don't feel like Arcadia has ever lied to us. Some things have been talked around, but Arcadia uses...
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Relationship
We have challenges trying to get certain things in Arcadia's data platform and making sure the data...
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Operations
The vendor's training could be better because I always have to try to pull information from them,...
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Relationship, Operations
If we do all the things, the product works well. It is all about getting good data in and out. In...
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Operations, Product
The filtering we have to do for each of the measures gets really confusing, and I get a lot of...
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Loyalty, Value
We have a lot of work to do, but the vendor is getting better at their offerings and aligning with...
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Product
Arcadia is a problem in some areas, but we are the bigger problem on our end. We need to do better...
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Relationship
We meet with our contact people routinely. The vendor has also cleaned up their ticketing system, so...
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Loyalty, Relationship
I think that we are getting more and more people involved. I'm starting to get buy-in and support...
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Product
The vendor is pretty good with delivering technology. When we come to them, they have a solution as...
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Loyalty, Product
We are using Arcadia's system for our risk stratification model for our care coordination work. One...
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Value
If we are using consultants, that is expensive. We can't have consultants just sitting and waiting...
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Relationship
We have had some connectors on the docket for a very long time, and we have told the vendor when we...
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Relationship
The vendor knows their connector team is a problem. They know that they don't have enough staff on...
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Relationship, Operations
The vendor has good program and project management right out of the gate. They have people who...
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Relationship
Our organization's current barrier to achieving outcomes is timeliness. The vendor hasn't kept all...
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Loyalty
Ideally, the vendor is in our long-term plans. They are improving, but at some point, we have to get...
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Operations
When we are in the middle of a project and building stuff and something goes wrong, I think my...
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Relationship
In terms of helping us operationalize the insights from the solution, the vendor has stepped up...
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Value
The vendor avoids charging for things. They are becoming stronger partners in that and offering...
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Relationship
Arcadia's development right now is really constrained, so when we are trying to get data in Data...
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Value
Arcadia has recently nickel-and-dimed on things they shouldn't have. Arcadia's bread and butter is...
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Relationship
Arcadia is good with support. I think we are lucky. We have a really good team. Arcadia's executives...
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Loyalty
One of the reasons we actually contracted with Arcadia was that they were working on advancing their...
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Product
With Data Platform, we have had to completely redesign from scratch how Arcadia processes risk...
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Relationship, Operations, Product
For Data Platform, Arcadia does not do a good job of instructing their customers and giving them...
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Relationship
Arcadia keeps all promises but not on the time frame that we were told it would be. This is pretty...
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Loyalty, Value
The biggest reason we are keeping Arcadia is that it would be too much of a project for us to do a...
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Loyalty, Product
Before we upgraded to one of Arcadia’s specific platforms, we never had access to the raw data that...
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Relationship
We definitely struggle with Arcadia’s support. We feel like we have to do a lot of the...
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Relationship, Product
Arcadia does focus a lot on delivering new products to their customers, and that is important, but...
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Culture
The advice that I would give to someone looking at implementing Arcadia's system would be to make...
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Relationship, Product
Arcadia does a pretty good job of integration. At the end of the day, our data does get loaded. The...
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Loyalty, Product
We upgraded to some of Arcadia’s new platforms. They had this big push to move all of their...
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Product
The most important thing in Data Platform is getting the data loaded correctly. I want access to...
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Relationship, Product
Arcadia has strengths and weaknesses. They do a good job of some things, but they definitely have...
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Relationship, Value
There are a ton of things that Arcadia does for us that we just could not do in-house. We are a...
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Operations
Arcadia's training had great base overviews and PDFs on every analytics report. The system had one...
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Relationship, Operations
Arcadia is a great partner that continually innovates and builds on the product, and we have already...
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Relationship, Operations
Arcadia's upgrades have been pretty seamless. The vendor will frequently tell us about improvements...
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Loyalty
We have had a lot of challenges with Arcadia. It is difficult for us to find subject matter experts...
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Culture
Arcadia fails to meet the expectations that we set. We paid for Data Platform expecting to get more...
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Relationship
Arcadia's executive involvement is pretty high. We will get messages from Arcadia's CEO. I can call...
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Relationship
I feel pretty good about Arcadia's web support. The vendor's ticketing system is good, and their...
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Relationship, Product
Data Platform was good before, and then Arcadia did some upgrades that made it faster and better....
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Culture
I wasn't part of the original RFP that we did, but I think we purchased a lot more up front than we...
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Product
Data Platform was designed for folks who know SQL and some data science coding languages. If that is...
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Operations
I would give the quality of our implementation a top score because Data Platform is the better of...
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Relationship
Arcadia's support team is great. The speed of the vendor's delivery isn't great, so the...
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Loyalty, Product
The big hangup is that Data Platform doesn't integrate with our EMR. It is a standalone system. So...
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Product
Data Platform ingests a lot of data, and that makes it usable. The system's analytics actually tell...
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Operations
No implementation is ever perfect, and there are always things that we didn't plan for or things...
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Relationship
Even though Arcadia can't fix the problem, we have been on the phone a lot about a specific issue we...
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Operations, Product
The product is definitely really easy to use. I don't always use the solution, but the team that...
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Operations, Product
The most recent upgrade we did had some bumps in the road. The upgrades are integrating well, and...
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Loyalty, Relationship
My overall satisfaction with Data Platform in 12 months will probably rate at the top of the scale....
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Loyalty, Value
By acquiring CareJourney, Arcadia is probably making huge strides in that kind of work by being able...
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Product, Value
Data Platform has been extremely helpful for us in increasing quality scores. Most of our...
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Product, Value
There is more cost than we would like to see to use new things, like benchmarking, that Arcadia is...
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Product
Arcadia has made enhancements over the past years with things like monitoring file loads, but we...
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Loyalty, Relationship, Product
We have had some challenges with getting the vendor to produce hard metrics. They do a good job with...
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Loyalty, Relationship
The vendor is getting better at being proactive, and they seem to be improving the system.
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Loyalty, Product
People looking at the system need to consider its complexity. If their environment is a...
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Culture, Loyalty
Data Platform is doing what the vendor promised it would do, but it isn't fully integrated with our...
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Operations, Product
We have had some significant impediments that have resulted from an upgrade. That created a lot of...
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Product, Value
Arcadia is much more advanced than some other vendors when it comes to data and analytics work....
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Product
No human-input data goes directly into Arcadia's system. It all comes via interfaces or what Arcadia...
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Relationship, Product
The stability and reliability within Data Platform are good. The product is always up, and I have...
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Relationship
The support for Data Platform is pretty good. We have a regular call with the middle management...
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Relationship, Operations
Arcadia has a dedicated team for us, so we have their account representative as well as one person...
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Operations
There are a couple of things that Acadia does great, including things with their executive team,...
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Operations
With Arcadia’s initial implementations, their kind of overall process is to outline a very strict...
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Relationship
To be successful, my advice to someone implementing this solution would be to have a pretty strong...
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Relationship, Operations
Arcadia does a good job of providing materials about what is new. They have some services where they...
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Relationship
The vendor has come up with some good road maps. Communication about when things come out sometimes...
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Operations
I didn't realize that training was something that Arcadia offered. There needs to be training...
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Product
We have little quirky things in Arcadia's system that seem like they should be really easy but that...
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Loyalty, Relationship
Things are tricky because Arcadia is always sharing where their visions are, but by the time we get...
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Operations
Arcadia’s implementation managers are really good, and I love the vendor's people.
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Product
One thing that has been a continual issue is the data quality checks and controls. We just don't...
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Product
One of the pain points we have had with Data Platform is in their data schema. The way they create...
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Product
I almost feel like Arcadia is trying to come up with a shiny, new, marketable product instead of...
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Product
With Data Platform we have a lot more ways to use the origin schema, which is the raw data and not...
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Relationship, Product
Being proactive is not a strength of Arcadia’s. Arcadia is more reactive than proactive in some...
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Relationship, Product
I don't really know that Arcadia provides us with advanced capabilities. They provide some...
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Culture
There were some miscommunications at the outset about the vendor's ability to handle a one-to-many...
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Value
At first, it seemed like Arcadia’s pricing was based on members that we have in the system and...
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Relationship
Due to our customer success manager at Arcadia, our trust in the data has skyrocketed. It has been a...
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Relationship, Product
Arcadia's staff members aren't fully aware of how their platforms work and how their clients...
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Loyalty, Relationship
Whether this product is part of our long-term plans is up in the air right now. We are determining...
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Product
The product definitely puts together great reports. Unfortunately, the data that makes up the...
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Loyalty, Value
The upgrades seem to be without issue, but we haven't moved on with new technology because we can't...
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Relationship
To improve their support in helping us operationalize the insights provided, Arcadia could continue...
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Relationship, Value
Arcadia doesn't always have the right subject matter experts available. Because of that, it takes a...
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Loyalty, Relationship
I would tell a peer or friend that we had significant challenges with the platform itself and with...
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Relationship, Product
We have an issue where we had previously agreed on what file format historical data was to come in...
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Loyalty
We are in the process of transitioning away from Arcadia. Our barrier to achieving desired outcomes...
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Loyalty, Product
Arcadia replaced a number of tools that we had. We had a tool through another vendor that...
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Value
We haven't used some of Arcadia’s premium features. They essentially gave one to us for free for...
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Value
My only issue with Arcadia currently is some of the add-on costs of different tools. I know that...
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