Data Platform Commentary
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Subject Expert
Benjamin Cassity
Engagement Partner
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User Commentary
Culture, Relationship, Product
We have an instance where we are trying to set up a new connector, and that is where we add a new...
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Product
Our current barriers to achieving desired outcomes with our current data analytics priorities are...
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Relationship
We have a lot of open tickets with Arcadia, and we have a regular huddle where we talk about how we...
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Loyalty, Product
Sometimes we have processing issues, but Arcadia is a good partner in trying to resolve those...
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Product
The biggest thing is getting the vendor to understand healthcare in our region. We're different. The...
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Product
Arcadia is doing some pretty neat stuff with AI, and I'm really pretty impressed with how they're...
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Culture, Relationship
Arcadia is really trying to be our partner. We have a new client executive. They come in and try to...
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Relationship
Arcadia delivers on their vision, but they don’t meet their timelines. They just have a real problem...
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Relationship
Arcadia has the CareJourney folks working with them now, and they’re constantly partnering with...
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Relationship
Arcadia is very willing to work with us as a partner, and they listen very well. They have a very...
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Operations
Arcadia is making great strides with this, but as a payer, a lot of their trainings are geared more...
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Relationship
I like Arcadia’s culture. They are very collaborative with us, and I feel like they are constantly...
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Product
Data Platform is really good. The only issue that I potentially have is the time it takes to get...
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Product, Value
The platform gives us the ability to identify our provider and member activity and help guide the...
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Relationship
We have a great partnership with the vendor. When we have questions about certain things, they're...
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Relationship
Arcadia is not timely with their support tickets, and sometimes they randomly go in and close them...
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Loyalty, Relationship
Arcadia has a strong road map. They have a good vision. It takes a while for some on the road map to...
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Product
Our organization’s barriers to achieving desired outcomes with our current data analytics priorities...
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Value
Arcadia’s connector costs are really outrageous. We have EHR changes a lot with our practices, and...
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Loyalty, Relationship, Product
Master data management is a big area of opportunity for Arcadia. Their workflows and processes...
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Operations
We’ve learned a lot from Arcadia, and if we were to start over with another organization, the...
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Relationship
Arcadia’s support has been a little better more recently, but the bulk of the time, tickets last for...
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Loyalty, Relationship
Communication with Arcadia has been better recently. We still have a long way to go to resolve some...
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Operations, Product
We have a lot of data validation challenges. The connector implementation timelines are very long,...
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Culture, Relationship
Arcadia is not as proactive as they could be, unless we are at the time of contract renewal, and...
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Operations
Arcadia could offer more training on their tools. I don't feel as if the company has proactively...
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Loyalty, Product, Value
Arcadia has begun to integrate AI into their tool set. It isn't perfect, but it is beginning to...
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Product
We are experiencing barriers related to staffing in terms of vacancies and the level of experience...
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Culture, Product
Our challenge with Data Platform is that we didn't brought our own analysts to the relationship to...
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Relationship
Parts of Arcadia's team are really interested in a partnership. Arcadia's team certainly works hard...
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Value
We are not sure where the data and support model for Data Platform are. Some foundational things are...
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Loyalty, Relationship
Arcadia has a really great road map. I respect their vision. Arcadia has heavily invested in AI. I...
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Product
The dominant barriers to us achieving our desired outcomes are the laborious and slow timelines for...
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Relationship, Product
I have been really impressed with Arcadia's overall integration capabilities. We haven't seen an EMR...
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Operations, Product
I think that Arcadia's biggest challenge is that much of their integration work is handled directly...
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Relationship
Arcadia has done a really nice job of partnering with us to get the most out of the data ingested...
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Loyalty, Relationship, Product
Arcadia is trying to be innovative. The problem with Arcadia is that they develop something, and...
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Product
The tool set for delivering Arcadia’s most advanced reporting, Arcadia Vista, is at the upper end of...
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Relationship, Product
Arcadia is frustrating. We have been having a lot of issues in regard to updating some of our care...
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Relationship, Product, Value
The vendor offers many strong services. We use the vendor's care management tool, report...
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Relationship, Product
Arcadia is always looking to stay on the cutting edge with technology and new developments. At...
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Relationship, Operations
Arcadia offers good training with a strong knowledge base and good documentation. The vendor's main...
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Relationship
The biggest issue with Arcadia's support is the time to resolution. We can open a case, and it may...
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Relationship
Our partnership with the vendor is pretty good. They regularly ask about our goals and challenges...
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Culture, Value
If there are issues with the system, we don't currently have SLAs in our contract. If something goes...
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Value
The system's data loading and data processing have been major barriers for us. While the application...
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Relationship
Arcadia could improve their support. Tickets are a big issue for them right now. They don't have...
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Product
It is hard for us to get our data loaded in the system. If a user can't load their data, then they...
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Relationship
Arcadia's executive involvement is very good. We can usually get very high-level people involved,...
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Product
The biggest advantage of Data Platform is being able to connect various data sources to a platform...
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Relationship
I like Arcadia's products quite a bit. I feel like they are pretty great for the work we do....
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Product, Value
Interoperability and time frames have been barriers to achieving our desired outcomes because...
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Relationship
The state of our client-vendor relationship with Arcadia is very bad right now, and the...
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Relationship
Some barriers we have with Arcadia are a lack of documentation, a lack of experience, and a lack of...
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Operations
We did a certain project with Arcadia, and it did not go well. It took a lot longer than projected....
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Relationship
As Arcadia has shifted their infrastructure as a company, it is very apparent that expertise lives...
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Product, Value
The wins are clear. Arcadia Data Platforms is purpose-built for population health and value-based...
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Relationship
Arcadia doesn’t really promise a lot, but there have been mismanaged expectations. There are things...
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Relationship, Product
Our organization's barriers to achieving desired outcomes with our current data analytics priorities...
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Product, Value
Arcadia’s network modeling tool, the things around network curation, and their benchmarking tools...
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Relationship
There is not much that we bring to Arcadia that they don't already have experience in or aren't...
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Product
We struggle because of the number and complexities of contracts and the products underneath; there...
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Culture, Value
We architected our contract specifically so that it would not be the case that Arcadia would...
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Product
The algorithm that Data Platform uses for patient matching isn’t robust because the system lacks an...
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Culture, Loyalty, Product
In our EHR, we want to be able to flag patient populations with various things. We were told by...
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Loyalty, Relationship
Arcadia's timeliness with support could be improved. Arcadia's proactiveness is really strong in...
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Relationship, Operations
Arcadia's speed of implementation and communication could be improved. When we implement something,...
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Product
Data Platform does normalization across many sources. We have multiple payers and hundreds of...
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Operations
When we get training from Arcadia, that training is good. However, actually scheduling the training...
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Relationship
Even though there have been bumps and glitches, Arcadia is hugely responsive, and they try to fix...
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Operations
Implementation is not Arcadia’s strong suit. Vendors generally aren't very good at implementation,...
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Relationship, Operations
Arcadia should have quarterly meetings or user groups for their clients. The vendor's clients could...
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Relationship, Operations
Arcadia has to improve their communication to their clients when they upgrade things. They have...
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Loyalty, Product
Arcadia can give users more than they will ever need in a data platform. I talk to a lot of peers...
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Loyalty, Product
We are bringing a lot of the functionality that Data Platform provides in-house. That is on us for...
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Relationship, Product
When we go to Arcadia's aggregate conference, there have been times when upcoming products or...
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Loyalty, Relationship, Product
Arcadia is focused on the right things with Data Platform. They have made huge improvements over the...
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Loyalty, Value
Using Data Platform is challenging and not super intuitive, but that is part of it being a data...
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Product, Value
The ability to leverage EMRs is important. There is a lot of data that flows from EMRs into Data...
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Culture, Value
The amount of time it takes to get the connectors built is a barrier with Data Platform. Arcadia...
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Relationship, Product
Like any other vendor, there are some development delays that happen from time to time. With the...
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Loyalty, Relationship
The only struggle we have had with phone or web support is the timeliness of getting through the...
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Loyalty, Relationship
As long as an organization puts the necessary amount of work on their team on the front end, they...
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Relationship, Product
Things have been really good with Data Platform. Arcadia is very effective as a vendor. They are...
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Operations, Product
Migrating Arcadia's reporting boundary back ends to a new version and upgrading for that took longer...
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Relationship, Product
We are starting to use Arcadia's gating output process. We basically send our claims data to Arcadia...
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Relationship
The person at Arcadia who we work with has been really great from a support standpoint. However, a...
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Relationship
I feel like my team is spending too much time identifying and communicating issues. I need Arcadia...
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Relationship, Product
The problem that we are running into is with Arcadia's resources for ensuring that they can keep up...
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Loyalty, Relationship
We don't deal with Arcadia on the phone, but with the tickets we put in, the support is definitely...
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Value
We are using Arcadia's system as a data warehouse, and sometimes the data that we receive is wonky,...
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Culture, Value
Arcadia did avoid charging for every little thing at first. When we did the implementation, we...
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Operations
Arcadia has a whole training LMS, but I never use it. We didn't need a lot of training for the...
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Relationship
Arcadia is getting better at proactive service. However, they have a long way to go. I have a couple...
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Relationship, Product, Value
With Data Platform, we have been able to do a lot of things much faster and develop insights that we...
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Relationship
Arcadia does not keep all promises. Not all of their timelines are met. That is the biggest thing...
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Commentary Summary
Comment Type Breakout