Data Platform Commentary
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Subject Expert
Benjamin Cassity
Research Director, VBC
Commentary Summary
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User Commentary
Culture, Operations
Knowing what I know now about the system's implementation time, I wouldn't buy the system again....
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Relationship, Operations
Arcadia went through some transitions a while back, and those transitions interrupted our services...
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Loyalty
I would recommend Arcadia's system to our competition, but whether I would recommend it to a peer or...
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Culture, Loyalty
Data Platform is doing what the vendor promised it would do, but it isn't fully integrated with our...
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Operations, Product
We have had some significant impediments that have resulted from an upgrade. That created a lot of...
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Product, Value
Arcadia is much more advanced than some other vendors when it comes to data and analytics work....
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Operations
In a recent implementation, Arcadia gave us a high number of quality resources to manage the...
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Culture, Operations
When it comes to the product working as promoted, Arcadia is a bit overly optimistic. Our team often...
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Product, Value
The product supports our integration goals well. When we first stepped into a partnership with...
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Loyalty, Relationship, Product
For Arcadia’s core service of data integration as a service, things shouldn't be complex, but we are...
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Value
Arcadia’s platform is onerous to implement for new data sources or connectors. The platform doesn’t...
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Product
We have been interested in the platform's hard metrics that we can use to track our baseline,...
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Loyalty
The vendor is rolling out some new things that are going to be extremely helpful for us. The...
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Value
One of our goals has been to look at cost and quality to develop a preferred referral network. That...
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Operations
If another healthcare organization were purchasing Data Platform, I would tell that customer that...
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Relationship
The vendor's support is an area where we would still like to see improvement. The vendor has been...
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Loyalty, Relationship, Product
Arcadia has a pretty good clean data model. Arcadia is putting a lot of changes in that will move...
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Operations
Knowing what I know today and the competitors that exist, I think would still make the same choice...
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Relationship
We have really struggled. We continually have to chase Arcadia to get updates, and we don't see...
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Operations
The things that we have struggled the most with are training and human change management. We had a...
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Product
We use Data Platform as a point of integration, but we don't necessarily send a lot out of it. We...
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Relationship, Product
There is a lot of room for improvement in terms of the overall user experience. When we are dealing...
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Relationship
The one thing about Arcadia that I do appreciate is that they raise their hand and admit when they...
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Relationship, Operations
During a recent implementation when Arcadia was doing some infrastructure changes, we had some...
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Product, Value
The potential strengths and benefits of Arcadia's product are that it should take information from...
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Operations
It would be helpful if we could get more targeted training from the vendor for our specific needs...
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Loyalty
We are reassessing whether Arcadia's system will be part of our long-term plans. It hasn't lived up...
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Value
Arcadia is pretty good at not charging us for every little thing. They haven't charged us anything...
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Product
We haven't used Arcadia's system as much as we hoped we would because we can't trust the platform's...
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Relationship, Product
The vendor is good at providing metrics, but data quality continues to be an issue. Sometimes the...
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Product
Data integration is important to us, and the product is the foundational piece that links us with...
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Product
The Arcadia platform has the ability to produce hard metrics that track a baseline and any progress...
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Relationship, Product
We are always trying to make sure that we understand the data that we send from our data warehouse...
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Product
The tools in Data Platform that are available for benchmarking are awesome, but the data driving...
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Product
Arcadia’s access to raw data, their tables, and their replicated database have been how we have...
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Relationship, Product
Arcadia’s platform has a lot of potential. Their support staff has gotten better at listening to us,...
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Operations
Arcadia’s training is fine. It is like most other training where there is an LMS and people can...
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Product
The product's back-end data is better than that of Arcadia Analytics because the vendor is not...
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Relationship
The vendor has production support in the form of a ticketing system, and it leaves something to be...
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Relationship, Value
We are working with Arcadia, and they are definitely improving, but their platform is not a cheap...
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Loyalty
I think that after the vendor’s next release, our satisfaction will go up. I have faith that it is...
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Product
The data that we get from Arcadia's system is really good. We like it. It is just taking the vendor...
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Loyalty
We would probably purchase the system again because we don't know of anything better. We are...
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Value
Until a few months ago, we would have said that the vendor avoided charging for every little thing....
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Product
We like that we can slice the system's data any way we need it. That is huge for us. It is really...
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Relationship, Product
The people who work for Arcadia understand population health. That seems like a simple concept, but...
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Operations
We don't really need training for the system. We are able to figure out how to work with the system...
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Product
There have been a lot of awful cases where we have gone to find data in the system, but then...
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Product
Our end users have struggled with the system. When we push the system to a physician or someone in a...
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Product
Arcadia has an okay reporting system called Vista, and it has canned reporting. There is no...
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Operations
We usually have to reach out to Arcadia in order to get updated training. For example, we were...
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Product
Everybody has to have depression screens and blood pressure controlled. And it is a challenge to do...
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Loyalty
Arcadia recently pushed out a new change that is going to happen in something called the hierarchy...
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Relationship
Arcadia used to have a problem where each application they offered had so many different versions,...
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Relationship
Arcadia has restructured how tickets are handled internally. Instead of having a bunch of separate...
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Product
We have been able to locate our patients and find what we need on the Arcadia platform. That...
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Loyalty
CMS is making a big change for ACOs, and we are switching away from what was called CMS Web...
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Product
Data Platform is somehow the most valuable thing we have. This data asset that we built with Arcadia...
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Operations
We did not have a smooth integration with Arcadia because the vendor had a lot of turnover. They...
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Loyalty, Relationship
We have a new product manager who is able to work with other people from Arcadia, and we have seen...
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Product
We would still like to see some improvements to the platform and analytics, but the vendor has a lot...
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Product, Value
The platform has improved a lot because Arcadia has given us access to Arcadia Vista, which allows...
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Loyalty, Relationship
When we started with Arcadia, the people who supported us knew a lot but couldn’t do much. They had...
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Relationship, Operations
We have regular meetings with the vendor, our IT department, and our executive director. We have...
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Product
The system interface is the same as it has always been, so it is a little dated. We can’t change the...
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Product
Over the last few years, we have had significant challenges with Arcadia's ability to provide on a...
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Relationship
I have a direct line to the vendor’s executives, and they are very responsive to me.
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Loyalty, Relationship
I am optimistic about Arcadia because I know their top executives are focused intently on shoring up...
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Loyalty, Relationship
Arcadia has a new leadership team. I was satisfied with the old leadership team, and it looks like...
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Loyalty
We are hopeful for the future of Data Platform because the product continues to improve, and the...
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Product, Value
Data Platform doesn't do all things for integration or interoperability, but it does do a lot for...
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Loyalty, Product
Things are going well with the product. It is a very strong data platform. Arcadia excels in...
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Operations
We didn't end up getting a whole lot of training, but what we got does function fairly well. Arcadia...
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Product
When it comes to quality measures, about half of them work in Arcadia's system the way we want them...
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Loyalty
There is some uncertainty around keeping Arcadia's system. We are actively reevaluating the product....
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Operations
Arcadia doesn't have much of a training curriculum. They have a learning management system that is...
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Product
We have a real problem with stability and reliability in the system. It is hard for us to untangle...
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Relationship
At any given time, we have 30 tickets open with the vendor at varying levels of progress. We are...
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Product
When thinking about certain integrations with Arcadia, we have had to separate bolt-ons for some of...
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Operations
I trained one of our teams on how to use the system, and they loved it. They said that the system...
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Loyalty, Product
The degree of difficulty that we have faced with the system has been pretty high. A lot has happened...
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Product
The functionality within the system is important and valuable to us. However, the system doesn't...
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Product
The impact ability score in care management is relatively new and distinctive, and it was delivered...
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Product
Arcadia's ability to fire API integrations into EHRs is held back, and that makes it hard for us...
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Culture, Value
Lately, Arcadia has given us some things for free. They charge for the expected higher-ticket items,...
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Product
We have struggled a bit with Arcadia's system and what we think a population health platform needs...
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Relationship
Arcadia is responsive to some things, but they aren't responsive to others. That doesn't make sense....
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Relationship
Arcadia is fundamentally understaffed. They are underwater, and all of the process things that we...
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Product
We haven't really been able to get to where we wanted to be with the product because all of the...
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Relationship
Arcadia struggles with customer service and some infrastructure on their part. To get the tool...
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Product
The system is a little difficult to browse at times.
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