Data Platform Commentary
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Benjamin Cassity
Research Director, VBC
KLAS Research Director, VBC - Benjamin Cassity
 
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User Commentary

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VP/Other Executive

Operations

In a recent implementation, Arcadia gave us a high number of quality resources to manage the...

Feb 2024
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VP/Other Executive

Culture, Operations

When it comes to the product working as promoted, Arcadia is a bit overly optimistic. Our team often...

Feb 2024
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VP/Other Executive

Product, Value

The product supports our integration goals well. When we first stepped into a partnership with...

Feb 2024
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VP/Other Executive

Loyalty, Relationship, Product

For Arcadia’s core service of data integration as a service, things shouldn't be complex, but we are...

Jan 2024
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VP/Other Executive

Value

Arcadia’s platform is onerous to implement for new data sources or connectors. The platform doesn’t...

Jan 2024
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VP/Other Executive

Product

We have been interested in the platform's hard metrics that we can use to track our baseline,...

Jan 2024
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VP/Other Executive

Loyalty

The vendor is rolling out some new things that are going to be extremely helpful for us. The...

Jan 2024
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VP/Other Executive

Value

One of our goals has been to look at cost and quality to develop a preferred referral network. That...

Jan 2024
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VP/Other Executive

Operations

If another healthcare organization were purchasing Data Platform, I would tell that customer that...

Jan 2024
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VP/Other Executive

Relationship

The vendor's support is an area where we would still like to see improvement. The vendor has been...

Jan 2024
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VP/Other Executive

Loyalty, Relationship, Product

Arcadia has a pretty good clean data model. Arcadia is putting a lot of changes in that will move...

Jan 2024
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VP/Other Executive

Operations

Knowing what I know today and the competitors that exist, I think would still make the same choice...

Jan 2024
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VP/Other Executive

Relationship

We have really struggled. We continually have to chase Arcadia to get updates, and we don't see...

Jan 2024
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VP/Other Executive

Operations

The things that we have struggled the most with are training and human change management. We had a...

Jan 2024
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VP/Other Executive

Product

We use Data Platform as a point of integration, but we don't necessarily send a lot out of it. We...

Jan 2024
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VP/Other Executive

Relationship, Product

There is a lot of room for improvement in terms of the overall user experience. When we are dealing...

Jan 2024
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VP/Other Executive

Relationship

The one thing about Arcadia that I do appreciate is that they raise their hand and admit when they...

Dec 2023
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VP/Other Executive

Relationship, Operations

During a recent implementation when Arcadia was doing some infrastructure changes, we had some...

Dec 2023
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Director

Product, Value

The potential strengths and benefits of Arcadia's product are that it should take information from...

Nov 2023
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Director

Operations

It would be helpful if we could get more targeted training from the vendor for our specific needs...

Nov 2023
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Director

Loyalty

We are reassessing whether Arcadia's system will be part of our long-term plans. It hasn't lived up...

Nov 2023
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Director

Value

Arcadia is pretty good at not charging us for every little thing. They haven't charged us anything...

Nov 2023
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Director

Product

We haven't used Arcadia's system as much as we hoped we would because we can't trust the platform's...

Nov 2023
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Director

Relationship, Product

The vendor is good at providing metrics, but data quality continues to be an issue. Sometimes the...

Nov 2023
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Director

Product

Data integration is important to us, and the product is the foundational piece that links us with...

Nov 2023
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Manager

Product

The Arcadia platform has the ability to produce hard metrics that track a baseline and any progress...

Oct 2023
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Manager

Relationship, Product

We are always trying to make sure that we understand the data that we send from our data warehouse...

Oct 2023
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Director

Product

The tools in Data Platform that are available for benchmarking are awesome, but the data driving...

Sep 2023
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Director

Product

Arcadia’s access to raw data, their tables, and their replicated database have been how we have...

Sep 2023
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Director

Relationship, Product

Arcadia’s platform has a lot of potential. Their support staff has gotten better at listening to us,...

Sep 2023
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Director

Operations

Arcadia’s training is fine. It is like most other training where there is an LMS and people can...

Sep 2023
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Director

Product

The product's back-end data is better than that of Arcadia Analytics because the vendor is not...

Sep 2023
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Director

Relationship

The vendor has production support in the form of a ticketing system, and it leaves something to be...

Sep 2023
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Director

Relationship, Value

We are working with Arcadia, and they are definitely improving, but their platform is not a cheap...

Sep 2023
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Director

Loyalty

I think that after the vendor’s next release, our satisfaction will go up. I have faith that it is...

Sep 2023
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Director

Product

The data that we get from Arcadia's system is really good. We like it. It is just taking the vendor...

Sep 2023
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Director

Loyalty

We would probably purchase the system again because we don't know of anything better. We are...

Sep 2023
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Director

Value

Until a few months ago, we would have said that the vendor avoided charging for every little thing....

Sep 2023
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Director

Product

We like that we can slice the system's data any way we need it. That is huge for us. It is really...

Sep 2023
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Director

Relationship, Product

The people who work for Arcadia understand population health. That seems like a simple concept, but...

Sep 2023
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Director

Operations

We don't really need training for the system. We are able to figure out how to work with the system...

Sep 2023
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Director

Product

There have been a lot of awful cases where we have gone to find data in the system, but then...

Sep 2023
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Director

Product

Our end users have struggled with the system. When we push the system to a physician or someone in a...

Sep 2023
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Manager

Product

Arcadia has an okay reporting system called Vista, and it has canned reporting. There is no...

Jul 2023
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Manager

Operations

We usually have to reach out to Arcadia in order to get updated training. For example, we were...

Jul 2023
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Manager

Product

Everybody has to have depression screens and blood pressure controlled. And it is a challenge to do...

Jul 2023
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Manager

Loyalty

Arcadia recently pushed out a new change that is going to happen in something called the hierarchy...

Jul 2023
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Manager

Relationship

Arcadia used to have a problem where each application they offered had so many different versions,...

Jul 2023
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Manager

Relationship

Arcadia has restructured how tickets are handled internally. Instead of having a bunch of separate...

Jul 2023
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Manager

Product

We have been able to locate our patients and find what we need on the Arcadia platform. That...

Jul 2023
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Manager

Loyalty

CMS is making a big change for ACOs, and we are switching away from what was called CMS Web...

Jul 2023
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Director

Product

Data Platform is somehow the most valuable thing we have. This data asset that we built with Arcadia...

Jul 2023
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CMO

Operations

We did not have a smooth integration with Arcadia because the vendor had a lot of turnover. They...

Jul 2023
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CMO

Loyalty, Relationship

We have a new product manager who is able to work with other people from Arcadia, and we have seen...

Jul 2023
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CMO

Product

We would still like to see some improvements to the platform and analytics, but the vendor has a lot...

Jul 2023
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CMO

Product, Value

The platform has improved a lot because Arcadia has given us access to Arcadia Vista, which allows...

Jul 2023
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CMO

Loyalty, Relationship

When we started with Arcadia, the people who supported us knew a lot but couldn’t do much. They had...

Jul 2023
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CMO

Relationship, Operations

We have regular meetings with the vendor, our IT department, and our executive director. We have...

Jul 2023
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CMO

Product

The system interface is the same as it has always been, so it is a little dated. We can’t change the...

Jul 2023
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COO

Product

Over the last few years, we have had significant challenges with Arcadia's ability to provide on a...

Jun 2023
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COO

Relationship

I have a direct line to the vendor’s executives, and they are very responsive to me.

Jun 2023
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COO

Loyalty, Relationship

I am optimistic about Arcadia because I know their top executives are focused intently on shoring up...

Jun 2023
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CEO/President

Loyalty, Relationship

Arcadia has a new leadership team. I was satisfied with the old leadership team, and it looks like...

Jun 2023
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CIO

Loyalty

We are hopeful for the future of Data Platform because the product continues to improve, and the...

Jun 2023
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CIO

Product, Value

Data Platform doesn't do all things for integration or interoperability, but it does do a lot for...

Jun 2023
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CIO

Loyalty, Product

Things are going well with the product. It is a very strong data platform. Arcadia excels in...

Jun 2023
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CIO

Operations

We didn't end up getting a whole lot of training, but what we got does function fairly well. Arcadia...

Jun 2023
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VP/Other Executive

Product

When it comes to quality measures, about half of them work in Arcadia's system the way we want them...

Jun 2023
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VP/Other Executive

Loyalty

There is some uncertainty around keeping Arcadia's system. We are actively reevaluating the product....

Jun 2023
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VP/Other Executive

Operations

Arcadia doesn't have much of a training curriculum. They have a learning management system that is...

Jun 2023
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VP/Other Executive

Product

We have a real problem with stability and reliability in the system. It is hard for us to untangle...

Jun 2023
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VP/Other Executive

Relationship

At any given time, we have 30 tickets open with the vendor at varying levels of progress. We are...

Jun 2023
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VP/Other Executive

Product

When thinking about certain integrations with Arcadia, we have had to separate bolt-ons for some of...

Jun 2023
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VP/Other Executive

Operations

I trained one of our teams on how to use the system, and they loved it. They said that the system...

Jun 2023
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VP/Other Executive

Loyalty, Product

The degree of difficulty that we have faced with the system has been pretty high. A lot has happened...

Jun 2023
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VP/Other Executive

Product

The functionality within the system is important and valuable to us. However, the system doesn't...

Jun 2023
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VP/Other Executive

Product

The impact ability score in care management is relatively new and distinctive, and it was delivered...

Jun 2023
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VP/Other Executive

Product

Arcadia's ability to fire API integrations into EHRs is held back, and that makes it hard for us...

Jun 2023
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VP/Other Executive

Culture, Value

Lately, Arcadia has given us some things for free. They charge for the expected higher-ticket items,...

Jun 2023
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VP/Other Executive

Product

We have struggled a bit with Arcadia's system and what we think a population health platform needs...

Jun 2023
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VP/Other Executive

Relationship

Arcadia is responsive to some things, but they aren't responsive to others. That doesn't make sense....

Jun 2023
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VP/Other Executive

Relationship

Arcadia is fundamentally understaffed. They are underwater, and all of the process things that we...

Jun 2023
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VP/Other Executive

Product

We haven't really been able to get to where we wanted to be with the product because all of the...

Jun 2023
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VP/Other Executive

Relationship

Arcadia struggles with customer service and some infrastructure on their part. To get the tool...

May 2023
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VP/Other Executive

Product

The system is a little difficult to browse at times.

May 2023
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Director

Product

There are a lot of moving parts and spinning plates in the system. We feel like we are herding cats....

Apr 2023
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Director

Product

When we put our data in the platform, it is very easy to get performance, baselines, and...

Apr 2023
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Director

Culture, Operations

We were told the platform could do certain things, but when we started using it, we wished we had...

Apr 2023
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Director

Product

We ingest so much of the raw data coming from our source systems, and Aracdia's system provides a...

Apr 2023
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Director

Relationship

Arcadia’s support team could use some help in being proactive. We have been the canaries in the coal...

Apr 2023
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COO

Relationship

A nuance of customer support that is on my wish list would be better access for my technical team to...

Mar 2023
||
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COO

Product

If the platform isn't functioning properly, neither is the analytics portion. The challenge that...

Mar 2023
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VP/Other Executive

Relationship

We have had to escalate issues with Arcadia because we have not gotten the output that we wanted or...

Mar 2023
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VP/Other Executive

Relationship

From all of the other customers that I speak to, whether it is at Arcadia’s user conference or...

Mar 2023
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Manager

Product, Value

We leverage a lot of Arcadia’s tools that show us their dashboards, which show us how we are doing...

Mar 2023
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Manager

Relationship, Product

We tried to express to the vendor the urgency of what we needed from the product and that we needed...

Mar 2023
||
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Manager

Loyalty, Relationship

The vendor did a conference, and they made it clear that they understand that they need to do a...

Mar 2023
||
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Manager

Loyalty, Operations, Product

For me to be more satisfied with the product, I would need it to have more stability. One issue that...

Mar 2023
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Manager

Product

During the evaluation process, Arcadia was known for their product's stability and reporting. But...

Mar 2023
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Manager

Loyalty, Relationship

One issue is the vendor’s support. We put a lot of cases in, and we are constantly having to ask for...

Mar 2023
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Director

Relationship, Product

Arcadia has made significant improvements over the course of the last few years with regard to the...

Mar 2023
||
(0)
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Director

Relationship

Arcadia could work to improve their ability to execute when they catch issues before we do and...

Mar 2023
||
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Manager

Loyalty, Relationship, Product

The vendor is able to integrate their product with other technologies, and we still have yet to see...

Mar 2023
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Manager

Loyalty, Relationship, Operations

The vendor has had a high amount of turnover, and it seems like the quality of hires has been very...

Mar 2023
||
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CMO

Relationship

Arcadia is very interested in making our partnership work. If I pick up the phone and call them, I...

Mar 2023
||
(0)
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Director

Operations

Our implementation was horrible. Some of the folks we had to work with were awful. We actually had...

Mar 2023
||
(0)
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Director

Loyalty, Product

We are pulling in claims and clinical data with the product, but we still have a lot of work to do...

Mar 2023
||
(0)
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Director

Loyalty, Operations

I am hopeful that things will get better in the next year if the vendor puts more structure around...

Mar 2023
||
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