Home chevron icon Search

Data Platform
Filtered view: All

Subject Expert
Ryan Pretnik
Research Director
KLAS Research Director - Ryan Pretnik
 
View Product Scores
View Advanced Filters
Advanced Filters
Job Level
Comment Type
Overall Satisfaction
Click stars to filter
By Month
1
6
12
24
36
By Date Range
Comment Categories

Featured  Report

Data and Analytics Platforms 2021: An Early Look at Deep Adopters
Data and Analytics Platforms 2021:
An Early Look at Deep Adopters
September 2021
View Report

Preferences

   Bookmark

Commentary Summary

Positive
##%
Neither
##%
Negative
##%
to see the full dataset.

if you don't have a login, getting started is easy.

Provider Organizations
Fill out our registration form to verify your organization.
HIT Companies
Contact a KLAS representative for plans and pricing.

User Commentary

Sort by   
Manager

Interfacing and Integration

The vendor is able to integrate their product with other technologies, and we still have yet to see...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

The vendor has had a high amount of turnover, and it seems like the quality of hires has been very...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CMO

Relationship

Arcadia is very interested in making our partnership work. If I pick up the phone and call them, I...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Implementation and Training

Our implementation was horrible. Some of the folks we had to work with were awful. We actually had...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

We are pulling in claims and clinical data with the product, but we still have a lot of work to do...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Future Outlook

I am hopeful that things will get better in the next year if the vendor puts more structure around...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Implementation and Training

When we implemented the Arcadia platform, we had some hospitals in our network that were on two...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Service and Support

Arcadia has a problem with their help desk, and that is well known. We put tickets in, and it takes...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

Arcadia has a module that is designed to support coding documentation. It didn't meet our needs, and...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Other Observations & Comments

Arcadia got themselves into a perfect storm. They onboarded a lot of new clients around the same...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

I don't want Arcadia to give me add-ons or bells and whistles; they need to just deliver the...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

We have hundreds of data interfaces that go into this tool. We have several tax IDs in our network,...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

We still have more data to get into the tool, and that process feels painfully slow. Arcadia has a...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Arcadia could be better at understanding the use case of the reporting that is being requested by...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CMO

Relationship

I think Arcadia bit off more than they could chew with us. We require a lot of data aggregation, and...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CMO

Other Observations & Comments

Driving tangible outcomes is what Arcadia is all about. That is their goal. But tracking outcomes...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CMO

Relationship

The vendor executives have been quite involved. We have done training with Arcadia, and the training...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

We have trouble showing things year over year in the reporting. We can see where we are at a point...

Dec 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

The last upgrade we had was not good. We had a lot of delays with the upgrade, and we had bad data...

Dec 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Service and Support

The vendor communicates pretty well, and they are pretty accessible. They are aware of the problems...

Dec 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

The support we have been getting from Arcadia has been really hands on. There is a person on the...

Dec 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

We have been able to have conversations with some of the leadership at Arcadia in trying to solve...

Dec 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

ROI / Cost

Arcadia's product is not having any impact on our outcomes. We do not have the correct data to drive...

Dec 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

ROI / Cost

The biggest complexity with Arcadia's product is conglomerating the data from different practices...

Dec 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Arcadia is working to improve their platform, so it is almost meeting all our needs. It took us a...

Dec 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Arcadia really does partner well. They want to be a good partner, and they do everything in their...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Just like everybody else, Arcadia has had staffing challenges, so that has impacted a lot of...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

Working with Arcadia, we are getting a decent data warehouse that has ambulatory quality measures...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

The biggest thing the vendor could improve on would be more timely availability of some of the data....

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

The vendor is prescriptive about when they are going to update and upgrade, and the database...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

The vendor is certainly responsive. They pick up the phone, and their executives are willing to have...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Other Observations & Comments

The platform itself doesn't have a lot of functionality, so we don't need to use it for much. That...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Other Observations & Comments

The vendor provided a place to put our data in for a portion of our network in an aggregated way,...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Other Observations & Comments

The vendor’s training is middle of the road. For ongoing training, they have a conference that some...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Interfacing and Integration

We like the vendor’s flexibility, skill, and nimbleness. Outside of clinical claims or lab data,...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Implementation and Training

The vendor’s weak spots are the implementation process and project management. That may be the case...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

We are happy with Arcadia.io, and we have had them for a long enough time that we know what to...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

We have many data sources that are processed. There is a lot of data from various sources in various...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

Not only does the self-service system provide actual numbers, but also the vendor has done special...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

ROI / Cost

Arcadia’s platform is not valuable for our needs. It serves to help us validate data and that is...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

I don't have enough faith that Arcadia’s platform is ever going to work and flush all the way...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

One thing that Arcadia’s platform has helped us with is attribution. We have worked with them to...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Other Observations & Comments

We have never been able to get a process map from Arcadia to explain exactly how the data is flowing...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

I have analysts who are downright angry at this point because there are a lot of things that I...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Service and Support

Arcadia’s customer manager is a business person and doesn't understand the technical side of the...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Relationship

The platform is appropriately structured for three different layers of access, and we found that all...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Implementation and Training

The implementation took quite a long time. That was mostly because of the nature of the domain of...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Functionality and Upgrades

The biggest outcome so far is the ability to develop insights that are matched to a target cohort so...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Lessons Learned

The platform could use more automated data ingestion, testing, and validation.

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Service and Support

When we deployed the product, Arcadia.io was very responsive but very busy. I think the vendor is...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Win/Loss - Why they were selected (by current clients)

We chose Arcadia.io because their product seemed to be the best balance of newer architecture and...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Win/Loss - Why they were selected (by current clients)

One of the standouts is Foundry. That was a unique offering. Arcadia.io provides an array of...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

From a positive standpoint, as a vendor, Arcadia.io has engaged with me, my team, and the...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

One of the things that were initially meaningful and exciting was that Arcadia.io would accept our...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

The platform is very customizable, so that is nice. We can slice and dice the data any which way...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

The ease of use is a concern for me. I have used a number of population health platforms in the...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Service and Support

Arcadia.io's tech is very responsive, and their whole team is very responsive from a sales...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

We have struggled with data validation and that age-old issue of getting good data in and putting...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Implementation and Training

We had an implementation issue that took a year to get over. The vendor's implementation team needs...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Functionality and Upgrades

The outcome that we are getting from the product is quality of measure performance. For quite some...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Service and Support

The vendor could improve by focusing more on service for their clients. That lack of focus has...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

ROI / Cost

The vendor does avoid charging for every little thing, but they are overpriced in general.

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Relationship

Initially, the vendor’s executive involvement was very poor. Then their executives engaged quite...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Future Outlook

My impression of the likelihood of the vendor changing their problems is that it is very low because...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Future Outlook

We have created our own internal population health capabilities, care management platform, and...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Service and Support

The biggest complaint that I hear from our analytics team is that with every problem that they have...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Service and Support

Our experience with the product has been inconsistent. The vendor is growing, and they have...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Relationship

The vendor went through some administrative reorganization and hired a new COO, who I thought did a...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Service and Support

The vendor needs to improve their management of the platform. They need to improve their ability...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Functionality and Upgrades

The platform ingests claims, and when everything is accurate and there hasn’t been any change to any...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Technology

For a while, we were using Arcadia’s impact score model for patient risk stratification and...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CMO

ROI / Cost

The most impactful outcome of the solution is care management. We use the platform to identify...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CMO

Service and Support

I am unsure whether we would purchase the solution again. The product is good, but it is still in...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CMO

Functionality and Upgrades

The solution doesn't just plug in, download, play, and work. Every computer has to download the...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CMO

Future Outlook

Arcadia.io has a good product, and we like it. The vendor just doesn't manage the product well and...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CMO

Relationship

The vendor's executives met with us and gave us a lot of good, inside information in terms of what...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

The platform does a nice job of letting us look at our historical data. We can look at current...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

We do not do as well as we would like with the cost data yet. It would be nice to tie our costs with...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Implementation and Training

We are trying to do predictive analytics with Arcadia's system. That capability is not as good as we...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Future Outlook

We aren't as mature with integration as I hoped we would be. That will come further down the line....

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Future Outlook

We use Arcadia.io's system as our population health platform. It is the integrator for all of the...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Working with the product is a humbling experience because there are a lot of break fixes. There are...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

Support is one of Arcadia.io's strengths. We are blessed in that we have a very good customer...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

ROI / Cost

The Arcadia.io platform drives outcomes for us partway. We do a lot of scorecards for different...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

ROI / Cost

With Arcadia.io's platform, we were hoping to get a full view of our providers and how they perform...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

There is functionality in the platform. The issue is the support behind the platform. When we find a...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

We have engagement through Arcadia.io’s website for support tickets. Arcadia.io is a little more...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Other Observations & Comments

If Arcadia.io suddenly switched directions, everything was improved, and Arcadia.io kept all their...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Interfacing and Integration

The Arcadia.io implementation manager that we have had for the last few years has been fantastic,...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Functionality and Upgrades

We rely on the solution for all of our data team's work. We use the tool to review performance,...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Other Observations & Comments

I think that we will continually reassess our relationship with Arcadia.io, but they have been part...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Relationship

Arcadia.io doesn't keep their promises in a timely fashion. They have made promises and extended...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Sales and Contracting

We feel that we have been charged according to our agreement with the vendor. We have been able to...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Functionality and Upgrades

Our analytics depend on the solution and the way that it ingests data. We have had difficulties with...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Service and Support

From a service perspective, we receive the attention that we need from Arcadia.io. We are taking on...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Functionality and Upgrades

Doctors are never happy. I think that Arcadia.io's platform is very good, but if we were to go with...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Win/Loss - Why they were selected (by current clients)

We went with Arcadia.io's system because we felt that we had done our due diligence and had a...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Other Observations & Comments

Having continuity on teams is important, and Arcadia.io strives to do that. However, the marketplace...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

 Download as Excel  Print / Save as PDF
View All Articles
Related Articles
Article
KLAS article icon
Data & Analytics Platforms: Shifting from Siloed Capabilities
27 October 21    |   Ryan Pretnik, Bradley Hunter and Lois Krotz
For our recent Data & Analytics Platforms report, we interviewed the deepest adopters of these platforms to validate the capabilities actually being used.



We use cookies! We use essential and basic aggregated, depersonalized Google Analytics cookies to provide the type of content which our visitors are most interested in.  Cookie Policy    
​