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User Commentary
Relationship
Once we got Arcadia’s attention about something that was broken in their solution, we started making...
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Operations, Product, Value
It takes a lot of additional training to learn how to leverage the reporting correctly in Arcadia...
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Loyalty, Product
Some things in Arcadia Risk Navigator Plus are not functioning properly because no one is really...
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Value
Arcadia is a very expensive vendor, and the product’s design requires having connections with...
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Relationship
When we needed Arcadia’s help with something that was broken in their product, it took a very long...
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Value
The outcomes we have seen from using Arcadia Risk Navigator Plus are a return from an accuracy...
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Culture, Relationship
Arcadia is really good at setting expectations, but people don't always listen. Arcadia is patient...
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Product, Value
In general, Arcadia Risk Navigator Plus is decent. It shows us the gaps that we need to address, and...
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Product
Sometimes, Arcadia will start a new module in the system instead of continuing to optimize an...
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Product
As with all applications, we need to make sure that the system is presenting our data the way we...
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Relationship
Arcadia is usually pretty responsive to custom requests, and they are decently responsive when it...
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Culture, Relationship
Arcadia doesn't keep their promises relating to delivery timelines and capabilities, but I don't...
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Operations, Product
The challenge with Arcadia Risk Navigator Plus is that our team wasn't trained well enough to know...
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Product
Arcadia Risk Navigator Plus is one of the easiest tools that we have used. It is really simple, and...
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Loyalty, Relationship
The vendor does a pretty good job of understanding what their customers' needs are and moving those...
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Relationship
One challenge with the vendor's people is that their turnaround time for issues is too long. It is...
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Operations
It is really hard for us to understand Arcadia Risk Navigator Plus. It is a complex system, and we...
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Operations, Product
Arcadia comes out with new technology, but that technology doesn't always meet our needs. One pain...
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Product, Value
Our providers use Arcadia’s platform to do previsit planning. The platform has increased provider...
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Loyalty, Product
Arcadia Risk Navigator Plus has some inaccuracies with what is being suspected for certain...
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Loyalty, Product
Arcadia Risk Navigator Plus improved a lot when Arcadia built it in their Arcadia Vista platform....
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Relationship
We are highly engaged with Arcadia’s executives, and they stay close. There is a new COO at Arcadia....
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Product, Value
We are getting outcomes with Arcadia Risk Navigator Plus. It continues to improve. If we ask for new...
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Loyalty
We looked at other options when seeking a solution, but since we already had one of Arcadia’s...
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Relationship
Arcadia keeps all their promises, but that has been a work in progress and a place where they have...
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Relationship
I want Arcadia to be more proactive. They should look at trends and themes, anticipate things from...
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Product, Value
One outcome of Arcadia Risk Navigator Plus is assistance with managing complex patient populations...
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Operations
The training from Arcadia was pretty poor.
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