Data Platform
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Ryan Pretnik
Research Director
KLAS Research Director - Ryan Pretnik
 
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User Commentary

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Director

There are definitely some cases we could move a bit faster, and Arcadia has some constraints. But...

May 2022
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Director

One thing I really appreciate from Arcadia is their vision. They are more on top of where the...

May 2022
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Director

Arcadia’s platform has helped us to improve the accuracy of our risk adjustment and, in turn,...

May 2022
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Director

We aren't as mature with integration as I hoped we would be. That will come further down the line....

May 2022
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Director

We use Arcadia.io's system as our population health platform. It is the integrator for all of the...

May 2022
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Director

Working with the product is a humbling experience because there are a lot of break fixes. There are...

May 2022
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Director

Support is one of Arcadia.io's strengths. We are blessed in that we have a very good customer...

May 2022
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Director

The Arcadia.io platform drives outcomes for us partway. We do a lot of scorecards for different...

Apr 2022
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Director

With Arcadia.io's platform, we were hoping to get a full view of our providers and how they perform...

Apr 2022
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Director

There is functionality in the platform. The issue is the support behind the platform. When we find a...

Apr 2022
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Director

We have engagement through Arcadia.io’s website for support tickets. Arcadia.io is a little more...

Apr 2022
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Director

If Arcadia.io suddenly switched directions, everything was improved, and Arcadia.io kept all their...

Apr 2022
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Director

The Arcadia.io implementation manager that we have had for the last few years has been fantastic,...

Apr 2022
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COO

We rely on the solution for all of our data team's work. We use the tool to review performance,...

Apr 2022
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COO

I think that we will continually reassess our relationship with Arcadia.io, but they have been part...

Apr 2022
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COO

Arcadia.io doesn't keep their promises in a timely fashion. They have made promises and extended...

Apr 2022
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COO

We feel that we have been charged according to our agreement with the vendor. We have been able to...

Apr 2022
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COO

Our analytics depend on the solution and the way that it ingests data. We have had difficulties with...

Apr 2022
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CEO/President

From a service perspective, we receive the attention that we need from Arcadia.io. We are taking on...

Apr 2022
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CEO/President

Doctors are never happy. I think that Arcadia.io's platform is very good, but if we were to go with...

Apr 2022
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CEO/President

We went with Arcadia.io's system because we felt that we had done our due diligence and had a...

Apr 2022
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CEO/President

Having continuity on teams is important, and Arcadia.io strives to do that. However, the marketplace...

Apr 2022
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Manager

Arcadia talks about transparency, and while they have certain senior leadership members advocating...

Feb 2022
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Manager

Arcadia avoids charging us for little things. The vendor has not passed on additional charges that...

Feb 2022
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Manager

Arcadia’s analytics platform is using their own analytics warehouse, so the vendor is displaying...

Feb 2022
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Manager

I want my colleagues to know that data must be validated because Arcadia either doesn't have the...

Feb 2022
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Manager

From a data standpoint, Arcadia's system is simple to use. It does have some complexity in the...

Feb 2022
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Manager

We have direct communication with Arcadia executives and senior technical experts on a regular basis...

Feb 2022
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Manager

Arcadia needs to focus on attention to detail, quality validation, and understanding the urgency of...

Feb 2022
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Manager

Arcadia’s strength in the platform is that they bring an algorithm that combines all the data, so...

Feb 2022
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Manager

I appreciate Arcadia.io’s products. I like that everything is all in one place and that we have the...

Dec 2021
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Manager

Arcadia.io is willing to work with us to meet our needs, even if our needs aren't exactly in their...

Dec 2021
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Manager

When we get the correct responsiveness, things get solved quickly. But a lot of the tickets that we...

Dec 2021
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VP/Other Executive

Arcadia.io hasn't kept all of their promises. We have had some instances where the functionality has...

Dec 2021
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VP/Other Executive

Arcadia.io has a train-the-trainer model. They trained a lot of us as superusers, and then the...

Dec 2021
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VP/Other Executive

We have struggled with Arcadia.io's support. We submit tickets and have frequent meetings with the...

Dec 2021
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Director

One of the things that Arcadia.io excels at is their ability to aggregate data from a heterogeneous...

Dec 2021
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Director

One of the reasons we migrated to Arcadia.io was cost. That is because Arcadia.io has much more of a...

Dec 2021
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Director

Arcadia.io provides a subset of their reporting replica, which clients have access to read and write...

Dec 2021
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VP/Other Executive

During the sales process, we learned about the importance of connecting clinical data forces to...

Dec 2021
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VP/Other Executive

We conducted some training for a small team of people. We have a big CIN of people that we are going...

Dec 2021
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Director

Arcadia could improve the accuracy of the product's cost of care data. Some things depend on where...

Dec 2021
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Director

I like that Arcadia has been successful at integrating both claims and clinical data for us. I like...

Dec 2021
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Director

As we get more familiar with and use Arcadia more, we wish for a little more precision on member...

Dec 2021
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Director

Arcadia.io's people are generally very nice, and the executives are very accessible. The executives...

Oct 2021
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Director

There have been some incremental solution costs that we didn't expect considering the price tag....

Oct 2021
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Director

There have been some stability issues with the system's data, so we haven't felt like the system has...

Oct 2021
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Director

The interfaces are taking a while to get going, and there are lots of issues with those. We are...

Oct 2021
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Director

Generally, the system has worked as expected. It is a very standard technology that any sort of...

Oct 2021
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Director

The system doesn't have any of the alarms I would expect when issues arise.

Oct 2021
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CFO

Arcadia.io could improve their timelines by getting everything loaded. My biggest issue is that I...

Sep 2021
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CFO

We have found a lot of issues with Data Platform, but their software is good. I don't think that...

Sep 2021
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CFO

I don't know whether Data Platform is part of our long-term plans. Our system is undergoing a big...

Sep 2021
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CFO

One of the reasons that we chose to work with Arcadia.io was that we liked their leadership's...

Sep 2021
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CFO

In our market, payers pay us specifically for quality and processing outcomes. There is a different...

Sep 2021
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CFO

We just went through an upgrade. A lot of the functionality that we were told would be in that...

Sep 2021
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CFO

I knew what the solution's price was going to be before I purchased it. The vendor has held up their...

Sep 2021
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CFO

Data Platform's design is great, and its functionality is good. For all intents and purposes, I like...

Sep 2021
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CFO

I have had issues with Data Platform's reliability. There has also been a breakdown with its...

Sep 2021
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CFO

Arcadia.io is pretty good about being proactive. I would put that more on our account management...

Sep 2021
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CFO

I believe that the vendor's issues with support are probably resource related. I don't know that for...

Sep 2021
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Manager

The system is part of our mid- to long-term plans. It is what we have chosen to be the single source...

Aug 2021
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Manager

Arcadia.io doesn’t keep all their promises. Sometimes they can be a little disingenuous. They offer...

Aug 2021
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Manager

Historically, updates have been smooth, but we have been trying to update for a while, and we...

Aug 2021
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Manager

The system is not intuitive for the analyst, but that could be for a number of reasons. Healthcare...

Aug 2021
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Manager

Arcadio.io is fairly consistent. We have been in flux recently, but historically, everything has...

Aug 2021
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Manager

There aren’t many choices, and Arcadia.io's platform is world class. But people need to be mindful...

Aug 2021
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Director

Arcadia.io's pricing is incredibly fair. Their prices are broken down based on their solutions....

Jun 2021
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Director

A lot of Arcadia.io's new solutions and enhancements are geared toward customers and outcomes...

Jun 2021
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Director

The solution is easy to use. We can create and share custom reports. The solution also has...

Jun 2021
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Director

Arcadia.io doesn't wait until there is an issue to reach out to us. One of the most significant...

Jun 2021
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VP/Other Executive

With the data platform, the connectors are good. And the system works if we have a lot of EMRs or...

Jun 2021
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COO

We are evaluating whether Arcadia.io will be part of our long-term plans. The vendor's web UI is...

Jun 2021
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COO

The vendor has made some transitions and moved people around. I am optimistic that their new...

Jun 2021
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VP/Other Executive

We get tons of support from Arcadia.

Jun 2021
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VP/Other Executive

I would like the system to have real-time bidirectional integration through APIs. It would also be...

Jun 2021
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VP/Other Executive

The system is user friendly. The way the reports are visualized in the UI is very helpful. Arcadia...

Jun 2021
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Manager

We are trying to get more regular access to the data experts at Arcadia.io. We meet frequently with...

Jun 2021
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Manager

We are utilizing security. We can monitor who is accessing the tool and who is looking at...

Jun 2021
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Manager

Data integration is an expected challenge because data comes in from so many different sources, but...

Jun 2021
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Manager

We are satisfied with our relationship with Arcadia.io. As we get more knowledgeable in the tool, we...

Jun 2021
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Manager

On the front end, the system is clean and easy, but the build for how the data is configured is very...

Jun 2021
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Manager

Arcadia.io's service is not perfect, but the support team is very engaged. We meet with them...

Jun 2021
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Manager

Arcadia.io doesn't provide training. They expect us to go through the user manual and the notes for...

Jun 2021
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Manager

Arcadia.io can help us, but they have a set cost. Arcadia.io includes a lot of support in their...

Jun 2021
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Manager

Organizations have to understand the complexity of what they are getting into with this type of...

Jun 2021
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Manager

We use Arcadia.io's communicator tool, and it allows us to send reminders out to patients. Right...

Jun 2021
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CEO/President

Arcadia.io does a good job of training. They are consistent with their materials, and the follow-up...

Jun 2021
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CEO/President

We can't do some of the work we do without the system. We can't accomplish our integration goals...

Jun 2021
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(0)
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CEO/President

Everyone has the opportunity to learn the system. We really want our BI team to learn the system...

Jun 2021
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CEO/President

Arcadia.io's system is very user friendly. Most importantly, it does relevant and actionable work....

Jun 2021
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CEO/President

Establishing a good relationship with a designated contact person is critical. Arcadia.io needs to...

Jun 2021
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