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User Commentary

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Director

Arcadia.io's people are generally very nice, and the executives are very accessible. The executives...

Oct 2021
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Director

There have been some incremental solution costs that we didn't expect considering the price tag....

Oct 2021
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Director

There have been some stability issues with the system's data, so we haven't felt like the system has...

Oct 2021
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Director

The interfaces are taking a while to get going, and there are lots of issues with those. We are...

Oct 2021
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Director

Generally, the system has worked as expected. It is a very standard technology that any sort of...

Oct 2021
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Director

The system doesn't have any of the alarms I would expect when issues arise.

Oct 2021
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CFO

Arcadia.io could improve their timelines by getting everything loaded. My biggest issue is that I...

Sep 2021
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CFO

We have found a lot of issues with Data Platform, but their software is good. I don't think that...

Sep 2021
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CFO

I don't know whether Data Platform is part of our long-term plans. Our system is undergoing a big...

Sep 2021
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CFO

One of the reasons that we chose to work with Arcadia.io was that we liked their leadership's...

Sep 2021
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CFO

In our market, payers pay us specifically for quality and processing outcomes. There is a different...

Sep 2021
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CFO

We just went through an upgrade. A lot of the functionality that we were told would be in that...

Sep 2021
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CFO

I knew what the solution's price was going to be before I purchased it. The vendor has held up their...

Sep 2021
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CFO

Data Platform's design is great, and its functionality is good. For all intents and purposes, I like...

Sep 2021
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CFO

I have had issues with Data Platform's reliability. There has also been a breakdown with its...

Sep 2021
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CFO

Arcadia.io is pretty good about being proactive. I would put that more on our account management...

Sep 2021
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CFO

I believe that the vendor's issues with support are probably resource related. I don't know that for...

Sep 2021
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Manager

The system is part of our mid- to long-term plans. It is what we have chosen to be the single source...

Aug 2021
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Manager

Arcadia.io doesn’t keep all their promises. Sometimes they can be a little disingenuous. They offer...

Aug 2021
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Manager

Historically, updates have been smooth, but we have been trying to update for a while, and we...

Aug 2021
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Manager

The system is not intuitive for the analyst, but that could be for a number of reasons. Healthcare...

Aug 2021
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Manager

Arcadio.io is fairly consistent. We have been in flux recently, but historically, everything has...

Aug 2021
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Manager

There aren’t many choices, and Arcadia.io's platform is world class. But people need to be mindful...

Aug 2021
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Director

Arcadia.io's pricing is incredibly fair. Their prices are broken down based on their solutions....

Jun 2021
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Director

A lot of Arcadia.io's new solutions and enhancements are geared toward customers and outcomes...

Jun 2021
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Director

The solution is easy to use. We can create and share custom reports. The solution also has...

Jun 2021
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Director

Arcadia.io doesn't wait until there is an issue to reach out to us. One of the most significant...

Jun 2021
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VP/Other Executive

With the data platform, the connectors are good. And the system works if we have a lot of EMRs or...

Jun 2021
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COO

We are evaluating whether Arcadia.io will be part of our long-term plans. The vendor's web UI is...

Jun 2021
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(0)
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COO

The vendor has made some transitions and moved people around. I am optimistic that their new...

Jun 2021
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(0)
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VP/Other Executive

We get tons of support from Arcadia.

Jun 2021
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(0)
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VP/Other Executive

I would like the system to have real-time bidirectional integration through APIs. It would also be...

Jun 2021
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(0)
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VP/Other Executive

The system is user friendly. The way the reports are visualized in the UI is very helpful. Arcadia...

Jun 2021
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Manager

We are trying to get more regular access to the data experts at Arcadia.io. We meet frequently with...

Jun 2021
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Manager

We are utilizing security. We can monitor who is accessing the tool and who is looking at...

Jun 2021
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(0)
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Manager

Data integration is an expected challenge because data comes in from so many different sources, but...

Jun 2021
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Manager

We are satisfied with our relationship with Arcadia.io. As we get more knowledgeable in the tool, we...

Jun 2021
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Manager

On the front end, the system is clean and easy, but the build for how the data is configured is very...

Jun 2021
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Manager

Arcadia.io's service is not perfect, but the support team is very engaged. We meet with them...

Jun 2021
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Manager

Arcadia.io doesn't provide training. They expect us to go through the user manual and the notes for...

Jun 2021
||
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Manager

Arcadia.io can help us, but they have a set cost. Arcadia.io includes a lot of support in their...

Jun 2021
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Manager

Organizations have to understand the complexity of what they are getting into with this type of...

Jun 2021
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Manager

We use Arcadia.io's communicator tool, and it allows us to send reminders out to patients. Right...

Jun 2021
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(0)
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CEO/President

Arcadia.io does a good job of training. They are consistent with their materials, and the follow-up...

Jun 2021
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(0)
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CEO/President

We can't do some of the work we do without the system. We can't accomplish our integration goals...

Jun 2021
||
(0)
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CEO/President

Everyone has the opportunity to learn the system. We really want our BI team to learn the system...

Jun 2021
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CEO/President

Arcadia.io's system is very user friendly. Most importantly, it does relevant and actionable work....

Jun 2021
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CEO/President

Establishing a good relationship with a designated contact person is critical. Arcadia.io needs to...

Jun 2021
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Director

Arcadia.io has traditionally been a good partner for data aggregation and analytics. Arcadia.io is a...

Apr 2021
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Director

I am not sure whether the product is part of our long-term plans. As we look at all of the...

Apr 2021
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Director

I would like to have stronger visibility and transparency into the data quality from the product....

Apr 2021
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(0)
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Director

The initial training was pretty good. After that, there was nothing. The documentation is...

Mar 2021
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Director

The vendor's service has taken a huge step forward in terms of responsiveness and the quality of the...

Mar 2021
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(0)
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Director

The thing that we are struggling with the most right now is not the vendor's problem, but we are...

Mar 2021
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(0)
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Director

The vendor could use a little help. They realize that too and are coming out with a learning...

Feb 2021
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(0)
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Director

The product probably works better than promoted. We were really looking to replicate what we had. We...

Feb 2021
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(0)
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Director

No one is perfect, but the vendor has been really willing to step up and fix issues that we have...

Feb 2021
||
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