ark Managed Infrastructure Services Commentary
Filtered view: All

Subject Expert
Daniel Zeitner
Research Director
KLAS Research Director - Daniel Zeitner
 
View Advanced Filters
Advanced Filters
Job Level
Comment Type
Overall Satisfaction
Click stars to filter
By Month
1
6
12
24
36
By Date Range
Comment Categories

Preferences

   Bookmark

Commentary Summary

Positive
##%
Neither
##%
Negative
##%
to see the full dataset.

If you don't have a login, getting started is easy.

Provider Organizations
Fill out our registration form to verify your organization.
HIT Companies
Contact a KLAS representative for plans and pricing.

User Commentary

Sort by   
CIO

Relationship

I wouldn't say that ark consistently exceeded our expectations. They consistently met and sometimes...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship, Operations, Value

I'm extremely satisfied with ark’s executive involvement. I have never had a problem with their...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Loyalty, Relationship, Value

We have cut some of our business with ark, but I will give them kudos. They are still with us, and...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Operations, Value

We agreed on an outcome, and ark has driven to that. We basically gave them our direction. We hadn't...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Value

ark’s biggest struggle is probably the cost. They may not be able to offer the best cost because...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Loyalty, Relationship, Operations

I'm not sure that we relied on ark for strategy. After the long-term relationship, we found that...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship, Value

ark is awesome, and they do really well. I don't think we have ever had anything that hasn't gone...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Services

Involta’s facility people communicate extremely well. They are the day-to-day people that we work...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Relationship, Services

I would recommend to a peer or friend to evaluate Involta along with the other competent firms. I...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Involta changed their model. Unfortunately, they didn't communicate that they changed their model at...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Operations, Value

I'm satisfied with the people at Involta who I work with every day. We talk to them, and they...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Services

Involta’s executive involvement is nonexistent to me. We went into a void where we didn't get a lot...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty

The partnership at the line level to get things done is strong, and that is what our organization...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations, Value

I would like to see Involta come up with something that I didn't know I needed and put that in my...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Operations

Involta was the best option at the time, and nothing has happened since then to change that. I'm...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship, Services

Involta is in such a niche market that they don't always focus on all the customers’ needs. Involta...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship

One of our issues is making sure that security is paramount. Involta seems to be on top of that as...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship, Services

The biggest improvement Involta could make would be to do a better job of expanding the services...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship

I have direct access to Involta’s higher-ups. When I need to get with them, they are always...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship, Services

Involta has been a partner of ours for quite a while, and we have continuously grown with them to do...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Loyalty, Relationship

Involta has a pretty good team. They are very responsive to our needs, and they seem to be very...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship, Services

One area that Involta could improve in would be figuring out where their market niche is and where...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship, Services

Involta delivers what they say they will deliver. We have been doing business with them for several...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Loyalty, Services

In the industry, things are moving from on-premises solutions to cloud-based solutions. As we move...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship, Services

The only thing we have asked Involta to do that they haven't been able to do has been providing a...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship

Involta goes out of their way to help us and to do what we ask them to do. They understand our...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship, Services

We use several of Involta’s services and offerings. We do colocation services, so we have a cabinet...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Value

We use Involta's infrastructure as a service. In order to avoid some licensing fees, we started...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship

Involta is very prompt at getting resources allocated when things come up. We like to think we can...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship, Services

Involta helps us store our medical imaging data. That is a large amount of data and storage. We...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

When we open a ticket with Involta, the service level depends on who we get on the ticket. Sometimes...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

We don't have any service interruptions on Involta’s internet services. We may have one every once...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

We recently did a big project with Involta, and it was flawless. The firm was spot on with...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

We personally know our Involta sales representative. We personally know a lot of people who work...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Services

Involta is always improving. They have an online portal where we can see our bandwidth and usage....

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Things have been excellent with Involta. They provide us with good support and advice, and they help...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Operations

We are in constant communication with Involta. Their staff has been very knowledgeable and provided...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Anytime we have a question or concern, we reach out to our Involta account team and sometimes to...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Involta is not the answer to every problem, but they offer solutions to problems we have had. We...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Value

Using Involta has definitely been worth the investment because the money spent on the firm has...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

We got lucky. The person who was at the front edge of our account didn’t pass us off. They stayed...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Involta’s day-to-day staff members who run the facility are exceptional. They follow up really well....

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Involta’s strengths are the breadth of their services and the number of data centers. Their...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

 Download as Excel  Print / Save as PDF



​