ark Managed Infrastructure Services Commentary
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Subject Expert
Daniel Zeitner
Research Director
Commentary Summary
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User Commentary
Relationship, Operations
We have a dedicated ark sales representative, and they are pretty good and responsive. We haven’t...
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Operations
We just had an upgrade with ark, and it was flawless. We reached out and told them what we wanted,...
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Loyalty, Relationship, Value
I like to do RFPs for everything at the end of contracts. Our partnership with ark is really solid....
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Relationship, Services
ark’s rebranding may have impacted us. How we found out about the rollout and some of the stuff that...
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Relationship, Services
A while ago, we had an incident where ark’s communication was just awful. Part of the issue was that...
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Operations, Services
I have been researching, staying engaged with, and working through options and models of more...
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Loyalty, Relationship, Services
ark had a really good plan for us, and they made it easy for us to move to their site. They were...
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Relationship
I just haven't needed ark’s executives involved. The executive involvement is highly appropriate,...
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Relationship, Services, Value
ark exceeds our expectations when there is a requirement to. The on-site support people have...
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Relationship
ark meets and exceeds our expectations, and it really is the people who do the work. We know the...
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Loyalty, Services
I really wish ark had a virtual desktop solution. That would really take another thing off my plate...
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Operations, Services
We have ark because we are pretty much trying to get out of the hardware business. Licensing has...
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Value
We pay ark a lot of money, so they are expensive, but they see the value in not charging for every...
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Relationship, Services
ark has been a good company to work with for our data recovery server and SAN data center solution.
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Relationship
With ark's new management and leadership, I think they are still trying to figure out what they want...
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Relationship
ark has pretty solid staff members, and they are pretty good at execution. ark pretty much runs...
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Relationship, Services
ark meets our expectations. I am not sure that I would say that they have consistently exceeded them...
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Relationship, Services
We have cloud backups with ark, and whenever we have had an issue, we have opened a ticket, and they...
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Relationship, Services
There has been some switching around since the firm became ark, and ark does not want to maintain...
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