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Relationship, Services
We have cloud backups with ark, and whenever we have had an issue, we have opened a ticket, and they...
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Relationship, Services
There has been some switching around since the firm became ark, and ark does not want to maintain...
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Relationship
To my knowledge, we haven't had any problems with ark. We get scheduled maintenance releases as we...
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Relationship
I would say the only criticism I have is that ark does have some staff turnover, so our relationship...
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Relationship
We haven't really had executive involvement with ark for a number of years. When we do need that...
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Services
There is just nothing too strategic about our particular project with ark. We talked to ark about...
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Relationship
I wouldn't say that ark consistently exceeded our expectations. They consistently met and sometimes...
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Relationship, Operations, Value
I'm extremely satisfied with ark’s executive involvement. I have never had a problem with their...
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Loyalty, Relationship, Value
We have cut some of our business with ark, but I will give them kudos. They are still with us, and...
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Operations, Value
We agreed on an outcome, and ark has driven to that. We basically gave them our direction. We hadn't...
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Value
ark’s biggest struggle is probably the cost. They may not be able to offer the best cost because...
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Loyalty, Relationship, Operations
I'm not sure that we relied on ark for strategy. After the long-term relationship, we found that...
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Relationship, Value
ark is awesome, and they do really well. I don't think we have ever had anything that hasn't gone...
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Relationship, Services
Involta’s facility people communicate extremely well. They are the day-to-day people that we work...
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Loyalty, Relationship, Services
I would recommend to a peer or friend to evaluate Involta along with the other competent firms. I...
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Relationship
Involta changed their model. Unfortunately, they didn't communicate that they changed their model at...
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Relationship, Operations, Value
I'm satisfied with the people at Involta who I work with every day. We talk to them, and they...
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Relationship, Services
Involta’s executive involvement is nonexistent to me. We went into a void where we didn't get a lot...
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Loyalty
The partnership at the line level to get things done is strong, and that is what our organization...
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Operations, Value
I would like to see Involta come up with something that I didn't know I needed and put that in my...
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Loyalty, Operations
Involta was the best option at the time, and nothing has happened since then to change that. I'm...
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