ark Managed Infrastructure Services Commentary
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Subject Expert
Daniel Zeitner
Research Director
Commentary Summary
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User Commentary
Relationship
To my knowledge, we haven't had any problems with ark. We get scheduled maintenance releases as we...
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Relationship
I would say the only criticism I have is that ark does have some staff turnover, so our relationship...
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Relationship
We haven't really had executive involvement with ark for a number of years. When we do need that...
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Services
There is just nothing too strategic about our particular project with ark. We talked to ark about...
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Relationship
I wouldn't say that ark consistently exceeded our expectations. They consistently met and sometimes...
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Relationship, Operations, Value
I'm extremely satisfied with ark’s executive involvement. I have never had a problem with their...
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Loyalty, Relationship, Value
We have cut some of our business with ark, but I will give them kudos. They are still with us, and...
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Operations, Value
We agreed on an outcome, and ark has driven to that. We basically gave them our direction. We hadn't...
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Value
ark’s biggest struggle is probably the cost. They may not be able to offer the best cost because...
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Loyalty, Relationship, Operations
I'm not sure that we relied on ark for strategy. After the long-term relationship, we found that...
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Relationship, Value
ark is awesome, and they do really well. I don't think we have ever had anything that hasn't gone...
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Relationship, Services
Involta’s facility people communicate extremely well. They are the day-to-day people that we work...
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Loyalty, Relationship, Services
I would recommend to a peer or friend to evaluate Involta along with the other competent firms. I...
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Relationship
Involta changed their model. Unfortunately, they didn't communicate that they changed their model at...
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Relationship, Operations, Value
I'm satisfied with the people at Involta who I work with every day. We talk to them, and they...
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Relationship, Services
Involta’s executive involvement is nonexistent to me. We went into a void where we didn't get a lot...
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Loyalty
The partnership at the line level to get things done is strong, and that is what our organization...
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Operations, Value
I would like to see Involta come up with something that I didn't know I needed and put that in my...
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Loyalty, Operations
Involta was the best option at the time, and nothing has happened since then to change that. I'm...
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Relationship, Services
Involta is in such a niche market that they don't always focus on all the customers’ needs. Involta...
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Relationship
One of our issues is making sure that security is paramount. Involta seems to be on top of that as...
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Relationship, Services
The biggest improvement Involta could make would be to do a better job of expanding the services...
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Relationship
I have direct access to Involta’s higher-ups. When I need to get with them, they are always...
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Relationship, Services
Involta has been a partner of ours for quite a while, and we have continuously grown with them to do...
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Loyalty, Relationship
Involta has a pretty good team. They are very responsive to our needs, and they seem to be very...
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Relationship, Services
One area that Involta could improve in would be figuring out where their market niche is and where...
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Relationship, Services
Involta delivers what they say they will deliver. We have been doing business with them for several...
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Loyalty, Services
In the industry, things are moving from on-premises solutions to cloud-based solutions. As we move...
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Relationship, Services
The only thing we have asked Involta to do that they haven't been able to do has been providing a...
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Relationship
Involta goes out of their way to help us and to do what we ask them to do. They understand our...
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Relationship, Services
We use several of Involta’s services and offerings. We do colocation services, so we have a cabinet...
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Value
We use Involta's infrastructure as a service. In order to avoid some licensing fees, we started...
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Relationship
Involta is very prompt at getting resources allocated when things come up. We like to think we can...
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Relationship, Services
Involta helps us store our medical imaging data. That is a large amount of data and storage. We...
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Relationship
When we open a ticket with Involta, the service level depends on who we get on the ticket. Sometimes...
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Relationship
We don't have any service interruptions on Involta’s internet services. We may have one every once...
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Operations
We recently did a big project with Involta, and it was flawless. The firm was spot on with...
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Relationship
We personally know our Involta sales representative. We personally know a lot of people who work...
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Relationship, Services
Involta is always improving. They have an online portal where we can see our bandwidth and usage....
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