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Artera Commentary
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Adam Cherrington
VP of Engagement
KLAS VP of Engagement - Adam Cherrington
 
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VP/Other Executive

Relationship, Product

There really haven't been any upgrades with Artera. I think that has really been one of the...

Sep 2024
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VP/Other Executive

Relationship

There is no engagement from Artera. We don't have a relationship with their staff. Artera is not...

Sep 2024
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VP/Other Executive

Value

Artera costs significantly less than another vendor's solution.

Sep 2024
||
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VP/Other Executive

Product

With Artera, I probably would rate it low regarding my likelihood of recommending it. There just...

Sep 2024
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VP/Other Executive

Loyalty, Product

Artera's interface is one way, so I get messages from Artera, and I can reply back, but then a staff...

Sep 2024
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Director

Loyalty, Product

In terms of integration with our patient portal, Artera could have better navigation options in...

Aug 2024
||
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Manager

Operations

Regarding the product's ease of use for our office staff members, there is definitely training that...

Aug 2024
||
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Manager

Relationship

The vendor has done a lot in the last 12 months, at least in our case. I think the rate of what we...

Aug 2024
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Manager

Operations

The vendor's implementation documentation is phenomenal. It is the best I have seen in a while. The...

Aug 2024
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Manager

Operations

The vendor's training is very informal, and I have been doing it for so long. They have a training...

Aug 2024
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Manager

Product

There are some things that are still being developed that would be nice to have right now. For...

Aug 2024
||
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Manager

Relationship

One of the vendor's executives is geographically close to us, so we are able to see that person...

Aug 2024
||
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Manager

Relationship

The vendor's support team is pretty responsive. From the support perspective, they escalate things...

Aug 2024
||
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Manager

Product, Value

We have been able to implement a lot of use cases and we have seen significant results from that....

Aug 2024
||
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Manager

Culture, Value

The vendor doesn't charge for every little thing. For example, they have different base structures...

Aug 2024
||
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Director

Loyalty, Product

Artera has been amazing as a vendor. When we deployed their solution, we launched and configured...

Jul 2024
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Director

Loyalty, Value

Artera is not fully in the generative AI space yet. They do offer a live-chat workflow, and that is...

Jul 2024
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CIO

Loyalty, Value

I hate Artera, and I can't wait to get rid of them. They are trying to get ahead of what they know...

Jul 2024
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CIO

Loyalty

We are moving to our EHR’s offering. Altera's system is integrated with our EHR. It is just not the...

Jul 2024
||
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CIO

Product

Artera's system can send out text messages, and the patients get reminders. That is what it does.

Jul 2024
||
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CIO

Product

If there is a snow day or something special and we are trying to get that information out using...

Jul 2024
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VP/Other Executive

Relationship

Artera has been a really good partner to us.

Jun 2024
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VP/Other Executive

Product

Artera is best in class, meaning that it doesn't do a bunch of engagement stuff. It doesn't do...

Jun 2024
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VP/Other Executive

Product

It is easy to reply to an appointment reminder with Artera. I can select whether I will be there,...

Jun 2024
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VP/Other Executive

Relationship

We are very happy with Artera's system. Artera is a great partner. They have very good support and...

Jun 2024
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VP/Other Executive

Loyalty, Product

The biggest competition to Artera's system is Epic Hello World, but Artera's system would fare well...

Jun 2024
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VP/Other Executive

Product

Artera is doing a good job with technology overall. I think the challenge they have with their...

Jun 2024
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VP/Other Executive

Loyalty

I think Artera's system struggles with integrating with our EHR, pulling the data from our EHR, and...

Jun 2024
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Director

Relationship

Everything that has been as stated by Artera has been pretty much true to form. We have a long...

Apr 2024
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Manager

Operations

We did a very thoughtful implementation of the system in terms of how we set it up from the...

Apr 2024
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Manager

Loyalty

Artera is trying to achieve some things that I am not sure they can achieve. However, I am excited...

Apr 2024
||
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Manager

Relationship, Operations, Product

Artera has built a product that is very easy to implement, especially for small organizations with...

Apr 2024
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Manager

Relationship

The vendor reaches out to us about a lot of things, and we get emails whenever they notice something...

Apr 2024
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Manager

Operations, Product

Everything about the product has been true to what we were going after when we bought the product....

Apr 2024
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Manager

Product

Artera perfectly satisfies everything we need from them from a patient engagement perspective. We...

Apr 2024
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Manager

Value

Artera's charging model has been very fair and transparent. The vendor has been respectful of us as...

Apr 2024
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Manager

Relationship, Product

Artera has been very attentive in everything related to interoperability. The areas where we have...

Apr 2024
||
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Manager

Product

The vendor needs to allow customers to have more access for managing the product holistically, like...

Apr 2024
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VP/Other Executive

Loyalty, Relationship, Product

Artera is a good, legit company that has some really good throught leadership going on with their...

Apr 2024
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VP/Other Executive

Relationship

Artera listens to their customers and actively involves them in product development and design. That...

Apr 2024
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Director

Loyalty, Relationship

Artera is very proactive in terms of the service and products they offer. For us, the challenge is...

Mar 2024
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Director

Relationship, Operations

I would recommend Artera. I would tell a peer to first understand their organization's road map for...

Mar 2024
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Director

Loyalty

Overall, we are satisfied. We have a couple of issues, but while they are important, our leaders and...

Mar 2024
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Director

Relationship, Product

We have been working with Artera on the discharge planning module for a long time. There was a...

Mar 2024
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Director

Relationship, Operations, Product

The ease of use for end users is very high because we have a dedicated team whose job it is to...

Mar 2024
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Director

Relationship, Product

Artera has been able to push what they call ChatAssist AI through their R&D and product development...

Mar 2024
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Director

Relationship

In the last couple of years, we have had a pretty stable team from Artera, and we have been...

Mar 2024
||
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Director

Product

Artera has delivered on their promise of converting our patient communications into different...

Mar 2024
||
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Director

Relationship

Artera is very good at managing new implementations and even working through new use cases. Artera...

Mar 2024
||
(0)
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Director

Operations

The Artera project team does the initial training whenever we sign up. Once we get the initial...

Mar 2024
||
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Director

Relationship, Product

If a patient has multiple appointments with two different departments on the same day, they don't...

Mar 2024
||
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Manager

Loyalty

We looked at Artera because of the automation process that it offered specifically in terms of...

Feb 2024
||
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Manager

Loyalty

We are going to launch a component of the product, but it has taken the vendor a little too long to...

Feb 2024
||
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Manager

Operations

The vendor's initial training was pretty great, so there hasn't been as much of a need for the...

Feb 2024
||
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Manager

Culture, Relationship

We love our contact person. That person is amazing, is very communicative, and will help answer any...

Feb 2024
||
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Manager

Culture

A salesperson from the vendor told us about a certain cost that was a ridiculous amount. I had not...

Feb 2024
||
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Manager

Culture, Relationship

Certain people in the vendor organization keep all promises. They have delivered everything that...

Feb 2024
||
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Manager

Value

I'm looking for a partner in my systems. I don't want to steal from the vendor because the vendor...

Feb 2024
||
(0)
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Manager

Loyalty

The vendor has a tool called Artera Harmony coming down the pipe; that tool will be able to unify...

Feb 2024
||
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Manager

Value

I love Artera. I found it, brought it in, and saw the value in it. The value has been slowly inching...

Feb 2024
||
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Manager

Culture, Value

Because of the kind of agreement we had with the vendor, we felt we needed to force efficiency in...

Feb 2024
||
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Manager

Relationship

If I had a peer come to me and ask about Artera, I would tell them to get the product. The vendor...

Jan 2024
||
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Manager

Relationship

The timeline could be improved for new technology build-outs. We brought a project to Artera, and it...

Jan 2024
||
(0)
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Manager

Relationship

There is always room for improvement. It has been hard for me to inspire other leaders in my...

Jan 2024
||
(0)
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Director

Product

Our staff loves Artera. They cannot say enough good things about it even though they felt like it...

Jan 2024
||
(0)
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Director

Relationship

The system is terrific. We absolutely love the partnership with Artera. They are part of my team,...

Jan 2024
||
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Director

Operations

Artera is very open with their training, and I can go back to them multiple times. I don’t use the...

Jan 2024
||
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Director

Relationship

We had one blip in the radar with Artera where we put in a support ticket that was fairly urgent and...

Jan 2024
||
(0)
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Director

Relationship, Value

We have seen a lowered no-show rate as well as increased overall proactive engagement with our...

Jan 2024
||
(0)
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Director

Relationship

Artera is really good at communicating clearly with us when something is delayed or there is an...

Jan 2024
||
(0)
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Director

Relationship, Product

Artera is proactive in terms of working on new functionality to drive improvements for us. Artera...

Jan 2024
||
(0)
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Director

Product

One thing that would really help in Artera when we are texting patients would be for the messages to...

Jan 2024
||
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Physician

Loyalty, Product

We are waiting to see what else is out there because Artera hasn't met a lot of our needs. The data...

Dec 2023
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Physician

Operations

There wasn't a lot of support for the implementation and the business cases associated with the...

Dec 2023
||
(0)
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Director

Loyalty

Artera is part of our long-term plans. They are very innovative and always coming up with solutions,...

Dec 2023
||
(0)
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Director

Relationship

Artera is not keeping all promises. That has been a challenge and a pain point with their very fast...

Dec 2023
||
(0)
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Director

Relationship, Operations

Artera has dedicated project managers solely focused on anything that is being implemented. When we...

Dec 2023
||
(0)
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Director

Relationship, Operations

Artera has put a lot of effort into developing available training and support articles and things to...

Dec 2023
||
(0)
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Director

Product

With Artera, there are some specific use cases that our organization really wishes were possible....

Dec 2023
||
(0)
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Director

Product

There are frequent outages with Artera's product. That impacts us when a patient is texting and...

Dec 2023
||
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Director

Relationship

Our client success manager does have regular meetings with us, but they have gotten less frequent....

Dec 2023
||
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Director

Relationship, Product

Artera’s analytics space is great. With Artera's product, we have a tangible growth agenda, and we...

Dec 2023
||
(0)
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Director

Loyalty, Product

We use the Artera system specifically for bidirectional texting with the patient. With the patients,...

Nov 2023
||
(0)
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Director

Product

Artera does have new technology, but it is not a good fit for our practice. The system doesn't meet...

Nov 2023
||
(0)
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Director

Operations

We really haven't had much initial and ongoing training, but we haven't required any. When we did...

Nov 2023
||
(0)
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Director

Relationship, Product

With any program or portal that is used, there are bound to be bugs after updates. Artera's system...

Nov 2023
||
(0)
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VP/Other Executive

Product

Artera is really easy for patients to use, but some of its messages are too frequent. The solution...

Nov 2023
||
(0)
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VP/Other Executive

Relationship

A while ago, we put in some ideas for an upgrade, but we can't really get those ideas nailed down on...

Nov 2023
||
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VP/Other Executive

Relationship, Value

Artera has some upgrades for the product. They are going to charge us for those, but we would like...

Nov 2023
||
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VP/Other Executive

Relationship

Artera lets us know when the system is down. They don't really provide guidance or insights. They...

Nov 2023
||
(0)
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VP/Other Executive

Product, Value

We use Artera primarily for appointment reminders and bidirectional texting between patients and our...

Oct 2023
||
(0)
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VP/Other Executive

Loyalty

Epic is developing a system with functionalities similar to Artera's system. Whenever Epic has...

Oct 2023
||
(0)
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VP/Other Executive

Product

Artera is a great product, but there is always room for improvement with the way the system's user...

Oct 2023
||
(0)
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VP/Other Executive

Loyalty, Relationship

Artera has worked with us a lot, specifically on the things that we want to develop or see in the...

Oct 2023
||
(0)
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VP/Other Executive

Relationship

Artera has really improved their service and turnaround times. All of our questions get answered in...

Oct 2023
||
(0)
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VP/Other Executive

Relationship, Product, Value

Artera helps us advance our capabilities. Like every other growing vendor, they have to evolve...

Oct 2023
||
(0)
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VP/Other Executive

Loyalty

Artera is definitely part of our plan for the next three to five years. We are going to have to...

Oct 2023
||
(0)
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VP/Other Executive

Value

Artera definitely has some add-ons, but they have not been excessive in that aspect at all. If an...

Oct 2023
||
(0)
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VP/Other Executive

Operations, Product

Artera’s implementations are pretty good, but there have been some bumps. We have downtime that...

Oct 2023
||
(0)
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VP/Other Executive

Relationship, Product

The experience of Artera is excellent for the patient and consumer; it is where they want to be....

Oct 2023
||
(0)
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VP/Other Executive

Loyalty, Product

It would be great if the staff could get the product into the EMR as a widget. The staff has to...

Oct 2023
||
(0)
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Manager

Product

We would like to integrate Artera with another vendor's system. The other vendor has something in...

Oct 2023
||
(0)
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Manager

Relationship

I love Artera's support, and Artera is good at being proactive. I have spoken to one of Artera's...

Oct 2023
||
(0)
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Manager

Relationship, Product

Artera made a recent change to their login process. Before, we used to enter our email and get a...

Oct 2023
||
(0)
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Manager

Product, Value

Our MAs use Artera's system a lot to contact patients and text them directly about their care. A lot...

Oct 2023
||
(0)
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Manager

Loyalty

I hope that Artera's system is part of our long-term plans, but it is hard to say. Things change all...

Oct 2023
||
(0)
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Manager

Value

We don't necessarily experience unexpected costs with Artera. We just use their system a lot, so we...

Oct 2023
||
(0)
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Manager

Operations

Our initial training for the system was good, and we are receiving ongoing training. Artera offers...

Oct 2023
||
(0)
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Director

Product

We have been able to integrate the Artera system with our own organization’s app, and we have done...

Sep 2023
||
(0)
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Director

Product, Value

We have hard metrics, and with Artera, we can see that there is an improvement in our no-show rates...

Sep 2023
||
(0)
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Director

Loyalty, Value

One thing I liked when we first moved to Artera was their business model. Their model was really...

Sep 2023
||
(0)
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Director

Product

The Artera system sends a text message to patients, so the process is very straightforward. People...

Sep 2023
||
(0)
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Manager

Product

Artera provides a simple process with text messages. We only run into issues with elderly patients...

Sep 2023
||
(0)
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Manager

Relationship, Product

Overall, the Artera platform is easy to use, and I love that the product is very customizable, so we...

Sep 2023
||
(0)
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Manager

Relationship

I have never really called Artera, but their web support and account managers are good. Artera has a...

Sep 2023
||
(0)
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Manager

Product, Value

In using Artera, we have seen an increase in activations, and we have also been able to collect...

Sep 2023
||
(0)
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Analyst/Coordinator

Relationship, Operations

Artera is very user friendly, and the vendor offers a lot of resources to help train users. The...

Sep 2023
||
(0)
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Director

Relationship, Product

Artera is a great product, and when we give the vendor ideas, they try to develop our requests. We...

Sep 2023
||
(0)
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Director

Product

Artera could improve the number of open channels that we are allowed to have and the groups that we...

Sep 2023
||
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Digital Front Door 2021
28 September 21    |   Adam Cherrington and Dan Czech
Along with buzzwords like “AI” and “population health,” the term “digital front door” has become more popular but lacks a consensual definition. For this study, KLAS spoke to 27 leading organizations to understand what digital front door means to them, what digital front door strategies and key technologies they use, and what outcomes they have seen. Based on the lessons they have learned along the way, these organizations (most of which use Cerner or Epic for their core EMR) also shared advice for peers seeking to build or improve their digital front door strategies.



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