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Artera Commentary
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Steve VanWagenen
Engagement Partner
KLAS Engagement Partner - Steve VanWagenen
 
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Patient Communications 2025: How Well Are Vendors Delivering Capabilities That Drive Meaningful Patient Interactions?
Patient Communications 2025:
How Well Are Vendors Delivering Capabilities That Drive Meaningful Patient Interactions?
September 2025
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User Commentary

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Director

Loyalty, Relationship, Product

I have seen Artera's overall development slow slightly over the last few years, and there have been...

Mar 2026
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Director

Value

We are not currently using email, but we send several million messages annually through Artera. The...

Mar 2026
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Director

Operations

Artera could improve in terms of training and development. We have had to augment their training to...

Mar 2026
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Director

Relationship

Artera is in the trenches with us. I wouldn't have contracted with them if they weren't a good...

Mar 2026
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Director

Relationship

We have had great success with Artera overall. We really like the solution, and we really like the...

Feb 2026
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Director

Product

I can easily get full audit trails from Artera's solution. Artera's solution has a tool where I can...

Feb 2026
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Chief Innovation Officer

Loyalty, Relationship, Product

Artera has opportunities for improvement in a couple of areas, especially the virtual agent support...

Jan 2026
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Chief Innovation Officer

Operations

We have been so very satisfied with Artera's implementation services. They have been really super. I...

Jan 2026
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VP/Other Executive

Relationship

We haven't necessarily had to speak with Artera's executives, so I will take that as a plus. But...

Dec 2025
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VP/Other Executive

Loyalty

We purchased Artera's system as a communications platform, and one of the main reasons we went with...

Dec 2025
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VP/Other Executive

Product

Given that Artera's system has a very niche use for us, I can't think of anything that Artera needs...

Dec 2025
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Director

Product

While most of the time Artera's solution works really well, it is probably the product that has the...

Dec 2025
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Director

Relationship

Artera’s service team is pretty proactive, but they are not quite at the level we see from one of...

Dec 2025
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Director

Loyalty

There are a few key pieces of functionality that I'm surprised Artera's solution doesn't have. It...

Dec 2025
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Director

Value

The money has been well spent, but the value of Artera's solution is not quite as good as the value...

Dec 2025
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Director

Operations

Our initial implementation with Artera was pretty terrible. One of my people was working with them...

Dec 2025
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Director

Product

Artera has done a lot over the years to improve their platform, make it really robust, and add the...

Dec 2025
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Director

Operations

We have developed our own training materials, but that is not because Artera’s platform doesn't have...

Dec 2025
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Director

Culture, Value

One big thing that devolved our partnership was that Artera wanted to charge us more with our new...

Dec 2025
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Manager

Relationship

Artera just did an upgrade, and there were only minor issues, but the response time was a little...

Dec 2025
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Manager

Product

I always recommend Artera's solution because it is easy for patients to use. It is secure,...

Dec 2025
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Manager

Relationship, Product

Artera is very good at delivering new technology. They are always telling us about new technology...

Dec 2025
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Analyst/Coordinator

Loyalty

We went with Artera's solution because we started using it for two-way text communication, and we...

Nov 2025
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Analyst/Coordinator

Operations

Our trainer from Artera was amazing. They were so fabulous that I want to work with them again.

Nov 2025
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Analyst/Coordinator

Loyalty

Artera is probably our favorite vendor right now on the application side. We are really happy with...

Nov 2025
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Analyst/Coordinator

Relationship

Artera’s general support team is short-staffed. I had a ticket that was open for a while, and I kept...

Nov 2025
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Analyst/Coordinator

Operations, Product

Artera did an upgrade that threw people off. They changed some really big things, and that is okay,...

Nov 2025
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Analyst/Coordinator

Relationship

We have a nice relationship with Artera. If I contact my account manager about something, they are...

Nov 2025
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CIO

Value

There are things in Artera that I would expect to be included, but they are broken out as extra charges....

Nov 2025
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CIO

Relationship, Operations

Artera and their implementation teams are super collaborative. If we pose an issue to them, they are...

Nov 2025
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VP/Other Executive

Operations

The system's upgrades were seamless. Artera's training was excellent, and the vendor helped us.

Nov 2025
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VP/Other Executive

Loyalty, Product

Artera tried really hard to integrate their system with our EHR, but our EHR vendor was a barrier....

Nov 2025
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VP/Other Executive

Loyalty

Artera's system is expensive, but we are pleased with it. Artera's system is a very robust and...

Nov 2025
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Analyst/Coordinator

Relationship

Artera has a good process for being proactive with us, but I don't understand the threshold at which...

Oct 2025
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Analyst/Coordinator

Product

Right now, Artera is working toward supporting end users. However, they are starting to lose sight...

Oct 2025
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Analyst/Coordinator

Value

I know we pay a lot for Artera compared to what we are paying for other things, but the experience...

Oct 2025
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Analyst/Coordinator

Relationship

The solution has been a good product. Artera really is receptive to listening, exploring, and...

Oct 2025
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Analyst/Coordinator

Operations

Artera has developed their training so much in the last few years that I don’t have to make my own...

Oct 2025
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Analyst/Coordinator

Relationship

We are working through some kinks with a recent upgrade for Artera. The vendor is receptive to...

Oct 2025
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Analyst/Coordinator

Product

Artera made a better automation product, and I think it is a better experience to see everything...

Oct 2025
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Analyst/Coordinator

Relationship

I wish that my representative from Artera would do some support tickets on my behalf when we talk...

Oct 2025
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Analyst/Coordinator

Culture, Value

I would say Artera avoids charging for every little thing. They have given us some freebies for...

Oct 2025
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Manager

Product

Artera's system is easy to use. As far as communicating with patients goes, Artera's system is...

Oct 2025
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(0)
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Manager

Loyalty, Product

I don't necessarily look at Artera as an appointment platform because different departments use...

Oct 2025
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Director

Product

Artera does quite well with integration. It integrates the patient schedules and things of that...

Oct 2025
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Director

Operations

There was nothing negative about the implementation and training for Artera. The vendor did pretty...

Oct 2025
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Manager

Product

Overall, we love Artera; it has been a great building tool for us. We continue to use it creatively....

Oct 2025
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Manager

Relationship, Product

Artera has a lot of amazing ideas and new tools; they always have new things. We don’t often have...

Oct 2025
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Manager

Operations

The upgrades from Artera are managed perfectly because we have such a great project manager. So...

Oct 2025
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Manager

Loyalty, Product

We have to do a lot of manual data extraction and manual reports for our campaigns in Artera's...

Oct 2025
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Manager

Relationship

Anytime that I have had to use the tech support people with Artera, they have been really quick and...

Oct 2025
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Manager

Operations

Using Artera takes expertise and training. Some of the automation settings and tools aren’t...

Oct 2025
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Manager

Relationship, Product

We have a regular meeting with Artera where they present us with a dashboard, and there is data that...

Oct 2025
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Director

Relationship

Artera’s executive involvement has definitely changed tremendously over the years. We were really...

Oct 2025
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Director

Product

We have had a lot of challenges over the years and have become more dissatisfied. Unfortunately, a...

Oct 2025
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Director

Operations

We don't depend on Artera to do training. Outside of the materials they have in their knowledge...

Oct 2025
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(0)
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Director

Relationship

There are challenges with Artera’s ticketing system; there is a bit of a disconnect at times. We...

Oct 2025
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(0)
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Director

Relationship

Whether Artera keeps all promises has varied over the years. They go through a lot of changes, and...

Oct 2025
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(0)
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Director

Value

Over the years, with Artera’s growth, Artera has incorporated additional costs for the added...

Oct 2025
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Director

Loyalty

Artera has a cloud version, so we are constantly getting the most current updates. Unfortunately,...

Oct 2025
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Director

Operations

Over the years, depending on the types of implementations or projects that we are doing, Artera’s...

Oct 2025
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Director

Loyalty

Unfortunately, we have a not-so-great EMR system. I think Artera has done as much as they can do,...

Oct 2025
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Director

Relationship

Artera is a really good vendor, and I don’t have anything bad to say about them. We have regular...

Oct 2025
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Director

Product

Artera has gotten into some AI, so they do push the envelope a little bit. There are some cool...

Oct 2025
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Director

Loyalty

We have implemented another patient communications solution alongside Artera. Currently, Artera has...

Oct 2025
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VP/Other Executive

Product

It would be helpful if Artera's solution had the ability to filter unread messages a little better....

Oct 2025
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(0)
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VP/Other Executive

Relationship

We get good involvement from people at every level of Artera. We get lots of emails with potential...

Oct 2025
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(0)
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Director

Relationship, Product

Artera has blown us away by the fact that they are constantly innovating. Their AI tool that we can...

Oct 2025
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(0)
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Director

Operations, Product

The system is very intuitive and easy to use. Patients get a link sent to their phone.

Oct 2025
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(0)
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Director

Loyalty, Product

There was previously a feature that allowed for the setup of patient surveys within Artera's system,...

Sep 2025
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(0)
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Director

Relationship

From the perspective of an average user, Artera requires significant escalation to resolve issues or...

Sep 2025
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(0)
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Director

Product

There is a significant amount of promised interoperability. For example, outreach to patients who...

Sep 2025
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Director

Value

Artera has generally been reasonable about not charging us for minor issues. While there are not...

Sep 2025
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(0)
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Director

Relationship

I consider myself somewhat fortunate to have established communication with Artera. Working solely...

Sep 2025
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(0)
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VP/Other Executive

Loyalty

Artera isn't part of our long-term plans. We have bidirectional, secure communication with Artera....

Sep 2025
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(0)
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VP/Other Executive

Product, Value

As an Epic customer, I wouldn't buy Artera's system again. If I were on a different EMR and I needed...

Sep 2025
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(0)
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VP/Other Executive

Relationship

Artera is doing a good job of listening to customers. That is important; however, Artera relies too...

Aug 2025
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VP/Other Executive

Relationship

Artera is an interesting vendor because they have sold a lot, but they have also invested a lot in...

Aug 2025
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Manager

Loyalty

We will be discontinuing our partnership with Artera, but that is because we are moving to a new EMR...

Jul 2025
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Manager

Culture, Relationship

Ultimately, a recommendation of this product would come down to the vendor’s staff and the product....

Jun 2025
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(0)
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Manager

Product

Vendors could always improve their capabilities. There are always bells and whistles, but overall,...

Jun 2025
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(0)
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Manager

Product, Value

An outcome the organization has achieved through this product is improved no-show rates. We also...

Jun 2025
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(0)
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Manager

Product

One of the biggest things that had the most meaningful impact on our organization was the...

Jun 2025
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(0)
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Manager

Operations

We had a little issue during our implementation process. It was very quickly fixed, and with the...

Jun 2025
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(0)
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Manager

Product

With ease of use, the vendor has made some changes. Due to the complexity of healthcare systems, we...

Jun 2025
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