Artera Commentary

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Artera is quick to respond, and they help us with details when we have questions and need support....

Artera has been fantastic. They're the best partner that I have worked with. I feel a genuine desire...

Artera does well with support in that they’re very fast at resolving our issues and challenges....

We did a lot of our own training. We used Artera’s materials. Not everything that they had applied...

There is something that we need that the vendor doesn't have in terms of solution capabilities. We...

We've had conversations with Artera about using AI agents and integrating with our EHR to schedule...

I've done plenty of potential customer calls, and I've sold a lot of people on Artera. I share with...

One thing that we would really like is the ability to do internal messaging. Artera was very up...

I like the simplicity of Artera and the integration with our EHR. The solution has a high utility...

There is quite a bit that our hospital has to do as it relates to training. Artera has a good...

We installed Artera before the new world of AI and agentic AI, and we installed it for a very...

Today, I don't know anybody who's looking for a text message solution, and that's something that's...

I have seen Artera's overall development slow slightly over the last few years, and there have been...

We are not currently using email, but we send several million messages annually through Artera. The...

Artera could improve in terms of training and development. We have had to augment their training to...

Artera is in the trenches with us. I wouldn't have contracted with them if they weren't a good...

We have had great success with Artera overall. We really like the solution, and we really like the...

I can easily get full audit trails from Artera's solution. Artera's solution has a tool where I can...

Artera has opportunities for improvement in a couple of areas, especially the virtual agent support...

We have been so very satisfied with Artera's implementation services. They have been really super. I...

We haven't necessarily had to speak with Artera's executives, so I will take that as a plus. But...

We purchased Artera's system as a communications platform, and one of the main reasons we went with...

Given that Artera's system has a very niche use for us, I can't think of anything that Artera needs...

While most of the time Artera's solution works really well, it is probably the product that has the...

Artera’s service team is pretty proactive, but they are not quite at the level we see from one of...

There are a few key pieces of functionality that I'm surprised Artera's solution doesn't have. It...

The money has been well spent, but the value of Artera's solution is not quite as good as the value...

Our initial implementation with Artera was pretty terrible. One of my people was working with them...

Artera has done a lot over the years to improve their platform, make it really robust, and add the...

We have developed our own training materials, but that is not because Artera’s platform doesn't have...

One big thing that devolved our partnership was that Artera wanted to charge us more with our new...

Artera just did an upgrade, and there were only minor issues, but the response time was a little...

I always recommend Artera's solution because it is easy for patients to use. It is secure,...

Artera is very good at delivering new technology. They are always telling us about new technology...

We went with Artera's solution because we started using it for two-way text communication, and we...

Our trainer from Artera was amazing. They were so fabulous that I want to work with them again.

Artera is probably our favorite vendor right now on the application side. We are really happy with...

Artera’s general support team is short-staffed. I had a ticket that was open for a while, and I kept...

Artera did an upgrade that threw people off. They changed some really big things, and that is okay,...

We have a nice relationship with Artera. If I contact my account manager about something, they are...

There are things in Artera that I would expect to be included, but they are broken out as extra charges....

Artera and their implementation teams are super collaborative. If we pose an issue to them, they are...

The system's upgrades were seamless. Artera's training was excellent, and the vendor helped us.

Artera tried really hard to integrate their system with our EHR, but our EHR vendor was a barrier....

Artera's system is expensive, but we are pleased with it. Artera's system is a very robust and...

Artera has a good process for being proactive with us, but I don't understand the threshold at which...

Right now, Artera is working toward supporting end users. However, they are starting to lose sight...

I know we pay a lot for Artera compared to what we are paying for other things, but the experience...

The solution has been a good product. Artera really is receptive to listening, exploring, and...

Artera has developed their training so much in the last few years that I don’t have to make my own...

We are working through some kinks with a recent upgrade for Artera. The vendor is receptive to...

Artera made a better automation product, and I think it is a better experience to see everything...

I wish that my representative from Artera would do some support tickets on my behalf when we talk...

I would say Artera avoids charging for every little thing. They have given us some freebies for...

Artera's system is easy to use. As far as communicating with patients goes, Artera's system is...

I don't necessarily look at Artera as an appointment platform because different departments use...

Artera does quite well with integration. It integrates the patient schedules and things of that...

There was nothing negative about the implementation and training for Artera. The vendor did pretty...

Overall, we love Artera; it has been a great building tool for us. We continue to use it creatively....

Artera has a lot of amazing ideas and new tools; they always have new things. We don’t often have...

The upgrades from Artera are managed perfectly because we have such a great project manager. So...

We have to do a lot of manual data extraction and manual reports for our campaigns in Artera's...

Anytime that I have had to use the tech support people with Artera, they have been really quick and...

Using Artera takes expertise and training. Some of the automation settings and tools aren’t...

We have a regular meeting with Artera where they present us with a dashboard, and there is data that...

Artera’s executive involvement has definitely changed tremendously over the years. We were really...

We have had a lot of challenges over the years and have become more dissatisfied. Unfortunately, a...

We don't depend on Artera to do training. Outside of the materials they have in their knowledge...

There are challenges with Artera’s ticketing system; there is a bit of a disconnect at times. We...

Whether Artera keeps all promises has varied over the years. They go through a lot of changes, and...

Over the years, with Artera’s growth, Artera has incorporated additional costs for the added...

Artera has a cloud version, so we are constantly getting the most current updates. Unfortunately,...

Over the years, depending on the types of implementations or projects that we are doing, Artera’s...

Unfortunately, we have a not-so-great EMR system. I think Artera has done as much as they can do,...

Artera is a really good vendor, and I don’t have anything bad to say about them. We have regular...

Artera has gotten into some AI, so they do push the envelope a little bit. There are some cool...

We have implemented another patient communications solution alongside Artera. Currently, Artera has...

It would be helpful if Artera's solution had the ability to filter unread messages a little better....

We get good involvement from people at every level of Artera. We get lots of emails with potential...

Artera has blown us away by the fact that they are constantly innovating. Their AI tool that we can...

The system is very intuitive and easy to use. Patients get a link sent to their phone.

There was previously a feature that allowed for the setup of patient surveys within Artera's system,...

From the perspective of an average user, Artera requires significant escalation to resolve issues or...

There is a significant amount of promised interoperability. For example, outreach to patients who...

Artera has generally been reasonable about not charging us for minor issues. While there are not...

I consider myself somewhat fortunate to have established communication with Artera. Working solely...

Artera isn't part of our long-term plans. We have bidirectional, secure communication with Artera....

As an Epic customer, I wouldn't buy Artera's system again. If I were on a different EMR and I needed...