Artera Commentary
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Subject Expert
Adam Cherrington
VP of Engagement
Commentary Summary
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User Commentary
Relationship
Artera just did an upgrade, and there were only minor issues, but the response time was a little...
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Product
I always recommend Artera's solution because it is easy for patients to use. It is secure,...
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Relationship, Product
Artera is very good at delivering new technology. They are always telling us about new technology...
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Loyalty
We went with Artera's solution because we started using it for two-way text communication, and we...
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Operations
Our trainer from Artera was amazing. They were so fabulous that I want to work with them again.
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Loyalty
Artera is probably our favorite vendor right now on the application side. We are really happy with...
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Relationship
Artera’s general support team is short-staffed. I had a ticket that was open for a while, and I kept...
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Operations, Product
Artera did an upgrade that threw people off. They changed some really big things, and that is okay,...
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Relationship
We have a nice relationship with Artera. If I contact my account manager about something, they are...
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Value
There are things in Artera that I would expect to be included, but they are broken out as extra charges....
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Relationship, Operations
Artera and their implementation teams are super collaborative. If we pose an issue to them, they are...
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Operations
The system's upgrades were seamless. Artera's training was excellent, and the vendor helped us.
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Loyalty, Product
Artera tried really hard to integrate their system with our EHR, but our EHR vendor was a barrier....
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Loyalty
Artera's system is expensive, but we are pleased with it. Artera's system is a very robust and...
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Relationship
Artera has a good process for being proactive with us, but I don't understand the threshold at which...
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Product
Right now, Artera is working toward supporting end users. However, they are starting to lose sight...
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Value
I know we pay a lot for Artera compared to what we are paying for other things, but the experience...
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Relationship
The solution has been a good product. Artera really is receptive to listening, exploring, and...
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Operations
Artera has developed their training so much in the last few years that I don’t have to make my own...
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Relationship
We are working through some kinks with a recent upgrade for Artera. The vendor is receptive to...
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Product
Artera made a better automation product, and I think it is a better experience to see everything...
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Relationship
I wish that my representative from Artera would do some support tickets on my behalf when we talk...
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Culture, Value
I would say Artera avoids charging for every little thing. They have given us some freebies for...
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Product
Artera's system is easy to use. As far as communicating with patients goes, Artera's system is...
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Loyalty, Product
I don't necessarily look at Artera as an appointment platform because different departments use...
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Product
Artera does quite well with integration. It integrates the patient schedules and things of that...
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Operations
There was nothing negative about the implementation and training for Artera. The vendor did pretty...
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Product
Overall, we love Artera; it has been a great building tool for us. We continue to use it creatively....
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Relationship, Product
Artera has a lot of amazing ideas and new tools; they always have new things. We don’t often have...
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Operations
The upgrades from Artera are managed perfectly because we have such a great project manager. So...
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Loyalty, Product
We have to do a lot of manual data extraction and manual reports for our campaigns in Artera's...
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Relationship
Anytime that I have had to use the tech support people with Artera, they have been really quick and...
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Operations
Using Artera takes expertise and training. Some of the automation settings and tools aren’t...
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Relationship, Product
We have a regular meeting with Artera where they present us with a dashboard, and there is data that...
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Relationship
Artera’s executive involvement has definitely changed tremendously over the years. We were really...
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Product
We have had a lot of challenges over the years and have become more dissatisfied. Unfortunately, a...
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Operations
We don't depend on Artera to do training. Outside of the materials they have in their knowledge...
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Relationship
There are challenges with Artera’s ticketing system; there is a bit of a disconnect at times. We...
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Relationship
Whether Artera keeps all promises has varied over the years. They go through a lot of changes, and...
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Value
Over the years, with Artera’s growth, Artera has incorporated additional costs for the added...
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Loyalty
Artera has a cloud version, so we are constantly getting the most current updates. Unfortunately,...
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Operations
Over the years, depending on the types of implementations or projects that we are doing, Artera’s...
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Loyalty
Unfortunately, we have a not-so-great EMR system. I think Artera has done as much as they can do,...
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Relationship
Artera is a really good vendor, and I don’t have anything bad to say about them. We have regular...
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Product
Artera has gotten into some AI, so they do push the envelope a little bit. There are some cool...
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Loyalty
We have implemented another patient communications solution alongside Artera. Currently, Artera has...
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Product
It would be helpful if Artera's solution had the ability to filter unread messages a little better....
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Relationship
We get good involvement from people at every level of Artera. We get lots of emails with potential...
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Relationship, Product
Artera has blown us away by the fact that they are constantly innovating. Their AI tool that we can...
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Operations, Product
The system is very intuitive and easy to use. Patients get a link sent to their phone.
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Loyalty, Product
There was previously a feature that allowed for the setup of patient surveys within Artera's system,...
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Relationship
From the perspective of an average user, Artera requires significant escalation to resolve issues or...
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Product
There is a significant amount of promised interoperability. For example, outreach to patients who...
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Value
Artera has generally been reasonable about not charging us for minor issues. While there are not...
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Relationship
I consider myself somewhat fortunate to have established communication with Artera. Working solely...
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Loyalty
Artera isn't part of our long-term plans. We have bidirectional, secure communication with Artera....
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Product, Value
As an Epic customer, I wouldn't buy Artera's system again. If I were on a different EMR and I needed...
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Relationship
Artera is doing a good job of listening to customers. That is important; however, Artera relies too...
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Relationship
Artera is an interesting vendor because they have sold a lot, but they have also invested a lot in...
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Loyalty
We will be discontinuing our partnership with Artera, but that is because we are moving to a new EMR...
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Culture, Relationship
Ultimately, a recommendation of this product would come down to the vendor’s staff and the product....
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Product
Vendors could always improve their capabilities. There are always bells and whistles, but overall,...
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Product, Value
An outcome the organization has achieved through this product is improved no-show rates. We also...
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Product
One of the biggest things that had the most meaningful impact on our organization was the...
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Operations
We had a little issue during our implementation process. It was very quickly fixed, and with the...
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Product
With ease of use, the vendor has made some changes. Due to the complexity of healthcare systems, we...
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Loyalty
I have been quite pleased with the performance of the Artera system. We have utilized the system as...
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Product
My only thought is just in general, the system could have more filters in terms of when messages get...
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Product
Artera is doing pretty well. It is one of those things where we get out of it what we put into it,...
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Product, Value
I like the fact that Artera has campaigns that are pretty easy to use. We give Artera a list of MRNs...
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Product
We are looking for a campaign type of pathway to better inform patients who have procedures. For...
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Loyalty, Value
We do our due diligence when it comes to value, and we don't even want to look at another vendor. No...
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Product
I would love to have BlockIt's system reside in Artera's solution so that I can have everything...
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Product
I like that Artera is bidirectional. It has what the vendor calls conversational messaging, which is...
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Value
By using Artera, we have seen a huge reduction in no-shows, and that is wonderful. There is a...
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Product, Value
Our patient engagement is through the roof, and we have a high rate of patients utilizing Artera....
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Relationship
I'm trying to get Artera to lean into areas that are outside of their core competency. I love...
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Relationship
I know some senior-level people at Artera personally, and they will meet with us on a semiregular...
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Relationship
We get good feedback about Artera. With their depth and understanding of healthcare, Artera really...
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Product, Value
Artera's solution is frictionless for the patients. They can interact easily with the messages. We...
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Loyalty
Things with Artera are great. Using their system has been a wonderful experience; they are a...
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Product
For the staff members, we have a lot of different workflows where messages need to flow from one...
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Relationship
Artera moved us to a different customer success person. That is fine. But it happened with no...
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Relationship, Product
I would buy Artera again. It is a great product. We have had a really great relationship with the...
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Loyalty
Regarding my overall satisfaction, Artera is in between the middle of the road and the top of the...
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Relationship
I think our problems get resolved fairly quickly with Artera. We had a CSM change that impacted us...
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Product, Value
Overall, the Artera platform is really robust, and we are able to do a lot of great stuff with it on...
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Loyalty, Product
Artera could be better about delivering new technology that meets our needs. Some functionality is...
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Operations
Driving tangible outcomes is something Artera does really well. We have regular reviews and look at...
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Product
Integration with Artera works pretty well. However, we have tried to have a couple of vendors play...
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Product
Artera is not quite as user friendly as another product we use. It is pretty user friendly, but it...
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Product
We have very high response rates and confirmation rates with Artera. We use it for two-way texting,...
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Loyalty
We are working on integration with our medication management solution and Artera. All of our...
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Product
Artera is an awesome product. The fact that anyone could text our main number and start a...
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Value
There is more that we would like to do with the interoperability between the product and our EHR,...
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Product
Artera is very intuitive; the interface just looks like a text message. I have never had an issue...
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Relationship
Artera has a great team. Their customer support team is great to work with. They have a great user...
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Relationship
We would like more communication and clear, defined lines across Artera’s platform. We have some...
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Loyalty, Relationship
We are leaving Artera because our EHR vendor now has a texting platform. What ended up being the...
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Relationship, Operations
With Artera, there was an assumption that we would use the help support function more than the...
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Product
Artera is easy for the patients to use. It is easy for us to text and find a patient, assuming the...
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Product
In terms of technology, Artera hasn't moved that far. They are doing some things and making a few...
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Relationship
With Artera, we have a terrific new account executive. Prior to this person, the last three account...
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Loyalty, Relationship
Another competing vendor does more than Artera does, and quite frankly, we almost tossed Artera out....
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Product, Value
The Artera system has really transformed the way we communicate with our patients. It has opened up...
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Relationship
Artera keeps their promises about 75% of the time. Also, I have a very good CSM, but Artera's...
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Relationship, Product
I love Artera. I have a couple of issues but nothing bad. Artera is good in terms of ease of use....
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Operations
With Artera, we had training, but that was just a launch. Artera didn't really train. We get...
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Loyalty
Artera is not in our call center agents' workflow. They use one system to make their calls and one...
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Relationship
Artera has great customer service; they have a really good corporate culture where we have great...
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Operations
Everything about Artera has been great. They do a great job with training. They constantly...
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Culture
We had understood that a certain ability was baked into the software, and it wasn’t. That was our...
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Loyalty, Product
There is one key area where Artera does not meet our needs. There is something that their system...
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Loyalty
I don't know what the renewal period looks like, but whether we will still be with Artera beyond our...
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Culture
Artera told us during the contracting process that eventually our IT team wouldn't need to be...
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Culture, Product
Artera is doing lots of cool and innovative stuff, but it is not necessarily what we need. They...
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Relationship
I have been really impressed with Artera’s support. The vendor is amazing at being proactive. We...
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Value
One of the big gripes about Artera is their cost, but we made that amount back early on, so the...
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Operations
Artera's system is about as easy to use as it possibly can be. We have gotten a couple of questions...
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Relationship, Product
Artera is really easy to use for our staff. It met a big need where we wanted to integrate texting...
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Loyalty, Operations
Artera doesn't really have much training that I can see. They have a knowledge base, and we can go...
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Relationship, Product
Artera is super easy to use from both our side and the patient side. The vendor is constantly...
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Value
Artera recently changed their charging structure quite a bit. But most of the time, when we are...
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Relationship
Artera’s support people are just a little slow with certain requests, but that isn't a huge deal.
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Loyalty
Artera is quite good. We are very pleased with it. In fact, when we decided to move to a new EMR, we...
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