Artera Commentary
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Subject Expert
Adam Cherrington
VP of Engagement
Commentary Summary
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User Commentary
Value
Artera produces a lot of add-ons for their products as they turn out new features. However, that is...
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Loyalty, Relationship, Product
Artera is improving the system's analytics, and they have come a long way in the last few years....
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Operations
We train people in-house. However, Artera has been great to work with when we have needed to train a...
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Loyalty
Artera is starting to expand their work with a lot of different vendors. They are also looking at...
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Relationship, Product
Artera does a good job with developments. We try to be a voice for all of the clients in our...
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Product
Artera's upgrades have been great. The vendor has certainly been leading us toward improved patient...
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Loyalty, Product
In the future, I would like Artera to work on figuring out a way to combine appointments for the...
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Loyalty, Value
Our RFP was done several years ago, and I haven't heard of many other products like Artera. Artera...
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Relationship
Artera is a very inttuive product. The vendor tries their best to make it easy for people to use....
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Relationship
Artera's support team members are amazing, super responsive, and very helpful. They have great...
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Relationship
Artera’s leadership has a real understanding of how to reach patients and encourage them to be more...
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Product
Today, we can do bidirectional texting with Artera. Patients can respond instead of just confirming...
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Loyalty
Artera's system is potentially a part of our long-term plans. We are launching our EHR vendor's text...
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Relationship
We had some issues with Artera where they were notifying us of issues, but they were very vague, so...
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Loyalty, Value
We would stay with Artera if our EHR vendor didn't have their own patient communications solution....
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Loyalty, Product
The challenge is that there is no direct connection to our EHR. There is in some respects, but the...
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Relationship
Artera has gone above and beyond to support us since day one. The sky is the limit with them. If we...
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Relationship
As a company, Artera is easy to work with. They resolve issues and answer our tickets. They have a...
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Product, Value
Artera's product is so much better than our previous solution was. We have seen so many improvements...
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Relationship
Artera has been great to work with. We like their customer service, and we have a lot of...
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Value
Our integration goal is that everything should be in Epic's system. The reporting metrics are...
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Product
The patients’ experiences with the survey have been over 90% positive, so those are really good...
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Loyalty, Product
We have been on the road map to expand the languages, and we also have a patient feedback survey....
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Product
We can measure the no-show rates and trend them over time to see the improvements. So texting for...
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Relationship
The relationship we have with Artera is so strong that digital health is not just one and done....
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Relationship, Product
There really haven't been any upgrades with Artera. I think that has really been one of the...
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Relationship
There is no engagement from Artera. We don't have a relationship with their staff. Artera is not...
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Value
Artera costs significantly less than another vendor's solution.
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Product
With Artera, I probably would rate it low regarding my likelihood of recommending it. There just...
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Loyalty, Product
Artera's interface is one way, so I get messages from Artera, and I can reply back, but then a staff...
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Loyalty, Product
In terms of integration with our patient portal, Artera could have better navigation options in...
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Operations
Regarding the product's ease of use for our office staff members, there is definitely training that...
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Relationship
The vendor has done a lot in the last 12 months, at least in our case. I think the rate of what we...
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Operations
The vendor's implementation documentation is phenomenal. It is the best I have seen in a while. The...
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Operations
The vendor's training is very informal, and I have been doing it for so long. They have a training...
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Product
There are some things that are still being developed that would be nice to have right now. For...
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Relationship
One of the vendor's executives is geographically close to us, so we are able to see that person...
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Relationship
The vendor's support team is pretty responsive. From the support perspective, they escalate things...
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Product, Value
We have been able to implement a lot of use cases and we have seen significant results from that....
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Culture, Value
The vendor doesn't charge for every little thing. For example, they have different base structures...
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Loyalty, Product
Artera has been amazing as a vendor. When we deployed their solution, we launched and configured...
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Loyalty, Value
Artera is not fully in the generative AI space yet. They do offer a live-chat workflow, and that is...
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Loyalty, Value
I hate Artera, and I can't wait to get rid of them. They are trying to get ahead of what they know...
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Loyalty
We are moving to our EHR’s offering. Altera's system is integrated with our EHR. It is just not the...
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Product
Artera's system can send out text messages, and the patients get reminders. That is what it does.
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Product
If there is a snow day or something special and we are trying to get that information out using...
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Relationship
Artera has been a really good partner to us.
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Product
Artera is best in class, meaning that it doesn't do a bunch of engagement stuff. It doesn't do...
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Product
It is easy to reply to an appointment reminder with Artera. I can select whether I will be there,...
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Relationship
We are very happy with Artera's system. Artera is a great partner. They have very good support and...
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Loyalty, Product
The biggest competition to Artera's system is Epic Hello World, but Artera's system would fare well...
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Product
Artera is doing a good job with technology overall. I think the challenge they have with their...
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Loyalty
I think Artera's system struggles with integrating with our EHR, pulling the data from our EHR, and...
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Relationship
Everything that has been as stated by Artera has been pretty much true to form. We have a long...
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Operations
We did a very thoughtful implementation of the system in terms of how we set it up from the...
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Loyalty
Artera is trying to achieve some things that I am not sure they can achieve. However, I am excited...
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Relationship, Operations, Product
Artera has built a product that is very easy to implement, especially for small organizations with...
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Relationship
The vendor reaches out to us about a lot of things, and we get emails whenever they notice something...
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Operations, Product
Everything about the product has been true to what we were going after when we bought the product....
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Product
Artera perfectly satisfies everything we need from them from a patient engagement perspective. We...
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Value
Artera's charging model has been very fair and transparent. The vendor has been respectful of us as...
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Relationship, Product
Artera has been very attentive in everything related to interoperability. The areas where we have...
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Product
The vendor needs to allow customers to have more access for managing the product holistically, like...
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Loyalty, Relationship, Product
Artera is a good, legit company that has some really good throught leadership going on with their...
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Relationship
Artera listens to their customers and actively involves them in product development and design. That...
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Loyalty, Relationship
Artera is very proactive in terms of the service and products they offer. For us, the challenge is...
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Relationship, Operations
I would recommend Artera. I would tell a peer to first understand their organization's road map for...
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Loyalty
Overall, we are satisfied. We have a couple of issues, but while they are important, our leaders and...
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Relationship, Product
We have been working with Artera on the discharge planning module for a long time. There was a...
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Relationship, Operations, Product
The ease of use for end users is very high because we have a dedicated team whose job it is to...
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Relationship, Product
Artera has been able to push what they call ChatAssist AI through their R&D and product development...
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Relationship
In the last couple of years, we have had a pretty stable team from Artera, and we have been...
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Product
Artera has delivered on their promise of converting our patient communications into different...
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Relationship
Artera is very good at managing new implementations and even working through new use cases. Artera...
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Operations
The Artera project team does the initial training whenever we sign up. Once we get the initial...
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Relationship, Product
If a patient has multiple appointments with two different departments on the same day, they don't...
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Loyalty
We looked at Artera because of the automation process that it offered specifically in terms of...
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Loyalty
We are going to launch a component of the product, but it has taken the vendor a little too long to...
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Operations
The vendor's initial training was pretty great, so there hasn't been as much of a need for the...
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Culture, Relationship
We love our contact person. That person is amazing, is very communicative, and will help answer any...
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Culture
A salesperson from the vendor told us about a certain cost that was a ridiculous amount. I had not...
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Culture, Relationship
Certain people in the vendor organization keep all promises. They have delivered everything that...
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Value
I'm looking for a partner in my systems. I don't want to steal from the vendor because the vendor...
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Loyalty
The vendor has a tool called Artera Harmony coming down the pipe; that tool will be able to unify...
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Value
I love Artera. I found it, brought it in, and saw the value in it. The value has been slowly inching...
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Culture, Value
Because of the kind of agreement we had with the vendor, we felt we needed to force efficiency in...
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Relationship
If I had a peer come to me and ask about Artera, I would tell them to get the product. The vendor...
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Relationship
The timeline could be improved for new technology build-outs. We brought a project to Artera, and it...
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Relationship
There is always room for improvement. It has been hard for me to inspire other leaders in my...
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Product
Our staff loves Artera. They cannot say enough good things about it even though they felt like it...
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Relationship
The system is terrific. We absolutely love the partnership with Artera. They are part of my team,...
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Operations
Artera is very open with their training, and I can go back to them multiple times. I don’t use the...
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Relationship
We had one blip in the radar with Artera where we put in a support ticket that was fairly urgent and...
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Relationship, Value
We have seen a lowered no-show rate as well as increased overall proactive engagement with our...
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Relationship
Artera is really good at communicating clearly with us when something is delayed or there is an...
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Relationship, Product
Artera is proactive in terms of working on new functionality to drive improvements for us. Artera...
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Product
One thing that would really help in Artera when we are texting patients would be for the messages to...
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