Artera Commentary
Filtered view: All
Subject Expert
Adam Cherrington
VP of Engagement
Commentary Summary
If you don't have a login, getting started is easy.
User Commentary
Loyalty
I have been quite pleased with the performance of the Artera system. We have utilized the system as...
Login or Create an Account to see details.
Product
My only thought is just in general, the system could have more filters in terms of when messages get...
Login or Create an Account to see details.
Product
Artera is doing pretty well. It is one of those things where we get out of it what we put into it,...
Login or Create an Account to see details.
Product, Value
I like the fact that Artera has campaigns that are pretty easy to use. We give Artera a list of MRNs...
Login or Create an Account to see details.
Product
We are looking for a campaign type of pathway to better inform patients who have procedures. For...
Login or Create an Account to see details.
Loyalty, Value
We do our due diligence when it comes to value, and we don't even want to look at another vendor. No...
Login or Create an Account to see details.
Product
I would love to have BlockIt's system reside in Artera's solution so that I can have everything...
Login or Create an Account to see details.
Product
I like that Artera is bidirectional. It has what the vendor calls conversational messaging, which is...
Login or Create an Account to see details.
Value
By using Artera, we have seen a huge reduction in no-shows, and that is wonderful. There is a...
Login or Create an Account to see details.
Product, Value
Our patient engagement is through the roof, and we have a high rate of patients utilizing Artera....
Login or Create an Account to see details.
Relationship
I'm trying to get Artera to lean into areas that are outside of their core competency. I love...
Login or Create an Account to see details.
Relationship
I know some senior-level people at Artera personally, and they will meet with us on a semiregular...
Login or Create an Account to see details.
Relationship
We get good feedback about Artera. With their depth and understanding of healthcare, Artera really...
Login or Create an Account to see details.
Product, Value
Artera's solution is frictionless for the patients. They can interact easily with the messages. We...
Login or Create an Account to see details.
Loyalty
Things with Artera are great. Using their system has been a wonderful experience; they are a...
Login or Create an Account to see details.
Product
For the staff members, we have a lot of different workflows where messages need to flow from one...
Login or Create an Account to see details.
Relationship
Artera moved us to a different customer success person. That is fine. But it happened with no...
Login or Create an Account to see details.
Relationship, Product
I would buy Artera again. It is a great product. We have had a really great relationship with the...
Login or Create an Account to see details.
Loyalty
Regarding my overall satisfaction, Artera is in between the middle of the road and the top of the...
Login or Create an Account to see details.
Relationship
I think our problems get resolved fairly quickly with Artera. We had a CSM change that impacted us...
Login or Create an Account to see details.
Product, Value
Overall, the Artera platform is really robust, and we are able to do a lot of great stuff with it on...
Login or Create an Account to see details.
Loyalty, Product
Artera could be better about delivering new technology that meets our needs. Some functionality is...
Login or Create an Account to see details.
Operations
Driving tangible outcomes is something Artera does really well. We have regular reviews and look at...
Login or Create an Account to see details.
Product
Integration with Artera works pretty well. However, we have tried to have a couple of vendors play...
Login or Create an Account to see details.
Product
Artera is not quite as user friendly as another product we use. It is pretty user friendly, but it...
Login or Create an Account to see details.
Product
We have very high response rates and confirmation rates with Artera. We use it for two-way texting,...
Login or Create an Account to see details.
Loyalty
We are working on integration with our medication management solution and Artera. All of our...
Login or Create an Account to see details.
Product
Artera is an awesome product. The fact that anyone could text our main number and start a...
Login or Create an Account to see details.
Value
There is more that we would like to do with the interoperability between the product and our EHR,...
Login or Create an Account to see details.
Product
Artera is very intuitive; the interface just looks like a text message. I have never had an issue...
Login or Create an Account to see details.
Relationship
Artera has a great team. Their customer support team is great to work with. They have a great user...
Login or Create an Account to see details.
Relationship
We would like more communication and clear, defined lines across Artera’s platform. We have some...
Login or Create an Account to see details.
Loyalty, Relationship
We are leaving Artera because our EHR vendor now has a texting platform. What ended up being the...
Login or Create an Account to see details.
Relationship, Operations
With Artera, there was an assumption that we would use the help support function more than the...
Login or Create an Account to see details.
Product
Artera is easy for the patients to use. It is easy for us to text and find a patient, assuming the...
Login or Create an Account to see details.
Product
In terms of technology, Artera hasn't moved that far. They are doing some things and making a few...
Login or Create an Account to see details.
Relationship
With Artera, we have a terrific new account executive. Prior to this person, the last three account...
Login or Create an Account to see details.
Loyalty, Relationship
Another competing vendor does more than Artera does, and quite frankly, we almost tossed Artera out....
Login or Create an Account to see details.
Product, Value
The Artera system has really transformed the way we communicate with our patients. It has opened up...
Login or Create an Account to see details.
Relationship
Artera keeps their promises about 75% of the time. Also, I have a very good CSM, but Artera's...
Login or Create an Account to see details.
Relationship, Product
I love Artera. I have a couple of issues but nothing bad. Artera is good in terms of ease of use....
Login or Create an Account to see details.
Operations
With Artera, we had training, but that was just a launch. Artera didn't really train. We get...
Login or Create an Account to see details.
Loyalty
Artera is not in our call center agents' workflow. They use one system to make their calls and one...
Login or Create an Account to see details.
Relationship
Artera has great customer service; they have a really good corporate culture where we have great...
Login or Create an Account to see details.
Operations
Everything about Artera has been great. They do a great job with training. They constantly...
Login or Create an Account to see details.
Culture
We had understood that a certain ability was baked into the software, and it wasn’t. That was our...
Login or Create an Account to see details.
Loyalty, Product
There is one key area where Artera does not meet our needs. There is something that their system...
Login or Create an Account to see details.
Loyalty
I don't know what the renewal period looks like, but whether we will still be with Artera beyond our...
Login or Create an Account to see details.
Culture
Artera told us during the contracting process that eventually our IT team wouldn't need to be...
Login or Create an Account to see details.
Culture, Product
Artera is doing lots of cool and innovative stuff, but it is not necessarily what we need. They...
Login or Create an Account to see details.
Relationship
I have been really impressed with Artera’s support. The vendor is amazing at being proactive. We...
Login or Create an Account to see details.
Value
One of the big gripes about Artera is their cost, but we made that amount back early on, so the...
Login or Create an Account to see details.
Operations
Artera's system is about as easy to use as it possibly can be. We have gotten a couple of questions...
Login or Create an Account to see details.
Relationship, Product
Artera is really easy to use for our staff. It met a big need where we wanted to integrate texting...
Login or Create an Account to see details.
Loyalty, Operations
Artera doesn't really have much training that I can see. They have a knowledge base, and we can go...
Login or Create an Account to see details.
Relationship, Product
Artera is super easy to use from both our side and the patient side. The vendor is constantly...
Login or Create an Account to see details.
Value
Artera recently changed their charging structure quite a bit. But most of the time, when we are...
Login or Create an Account to see details.
Relationship
Artera’s support people are just a little slow with certain requests, but that isn't a huge deal.
Login or Create an Account to see details.
Loyalty
Artera is quite good. We are very pleased with it. In fact, when we decided to move to a new EMR, we...
Login or Create an Account to see details.
Value
Artera produces a lot of add-ons for their products as they turn out new features. However, that is...
Login or Create an Account to see details.
Loyalty, Relationship, Product
Artera is improving the system's analytics, and they have come a long way in the last few years....
Login or Create an Account to see details.
Operations
We train people in-house. However, Artera has been great to work with when we have needed to train a...
Login or Create an Account to see details.
Loyalty
Artera is starting to expand their work with a lot of different vendors. They are also looking at...
Login or Create an Account to see details.
Relationship, Product
Artera does a good job with developments. We try to be a voice for all of the clients in our...
Login or Create an Account to see details.
Product
Artera's upgrades have been great. The vendor has certainly been leading us toward improved patient...
Login or Create an Account to see details.
Loyalty, Product
In the future, I would like Artera to work on figuring out a way to combine appointments for the...
Login or Create an Account to see details.
Loyalty, Value
Our RFP was done several years ago, and I haven't heard of many other products like Artera. Artera...
Login or Create an Account to see details.
Relationship
Artera is a very inttuive product. The vendor tries their best to make it easy for people to use....
Login or Create an Account to see details.
Relationship
Artera's support team members are amazing, super responsive, and very helpful. They have great...
Login or Create an Account to see details.
Relationship
Artera’s leadership has a real understanding of how to reach patients and encourage them to be more...
Login or Create an Account to see details.
Product
Today, we can do bidirectional texting with Artera. Patients can respond instead of just confirming...
Login or Create an Account to see details.
Loyalty
Artera's system is potentially a part of our long-term plans. We are launching our EHR vendor's text...
Login or Create an Account to see details.
Relationship
We had some issues with Artera where they were notifying us of issues, but they were very vague, so...
Login or Create an Account to see details.
Loyalty, Value
We would stay with Artera if our EHR vendor didn't have their own patient communications solution....
Login or Create an Account to see details.
Loyalty, Product
The challenge is that there is no direct connection to our EHR. There is in some respects, but the...
Login or Create an Account to see details.
Relationship
Artera has gone above and beyond to support us since day one. The sky is the limit with them. If we...
Login or Create an Account to see details.
Relationship
As a company, Artera is easy to work with. They resolve issues and answer our tickets. They have a...
Login or Create an Account to see details.
Product, Value
Artera's product is so much better than our previous solution was. We have seen so many improvements...
Login or Create an Account to see details.
Relationship
Artera has been great to work with. We like their customer service, and we have a lot of...
Login or Create an Account to see details.
Value
Our integration goal is that everything should be in Epic's system. The reporting metrics are...
Login or Create an Account to see details.
Product
The patients’ experiences with the survey have been over 90% positive, so those are really good...
Login or Create an Account to see details.
Loyalty, Product
We have been on the road map to expand the languages, and we also have a patient feedback survey....
Login or Create an Account to see details.
Product
We can measure the no-show rates and trend them over time to see the improvements. So texting for...
Login or Create an Account to see details.
Relationship
The relationship we have with Artera is so strong that digital health is not just one and done....
Login or Create an Account to see details.
Relationship, Product
There really haven't been any upgrades with Artera. I think that has really been one of the...
Login or Create an Account to see details.
Relationship
There is no engagement from Artera. We don't have a relationship with their staff. Artera is not...
Login or Create an Account to see details.
Value
Artera costs significantly less than another vendor's solution.
Login or Create an Account to see details.
Product
With Artera, I probably would rate it low regarding my likelihood of recommending it. There just...
Login or Create an Account to see details.
Loyalty, Product
Artera's interface is one way, so I get messages from Artera, and I can reply back, but then a staff...
Login or Create an Account to see details.
Loyalty, Product
In terms of integration with our patient portal, Artera could have better navigation options in...
Login or Create an Account to see details.
Operations
Regarding the product's ease of use for our office staff members, there is definitely training that...
Login or Create an Account to see details.
Relationship
The vendor has done a lot in the last 12 months, at least in our case. I think the rate of what we...
Login or Create an Account to see details.
Operations
The vendor's implementation documentation is phenomenal. It is the best I have seen in a while. The...
Login or Create an Account to see details.
Operations
The vendor's training is very informal, and I have been doing it for so long. They have a training...
Login or Create an Account to see details.
Product
There are some things that are still being developed that would be nice to have right now. For...
Login or Create an Account to see details.
Relationship
One of the vendor's executives is geographically close to us, so we are able to see that person...
Login or Create an Account to see details.
Relationship
The vendor's support team is pretty responsive. From the support perspective, they escalate things...
Login or Create an Account to see details.
Product, Value
We have been able to implement a lot of use cases and we have seen significant results from that....
Login or Create an Account to see details.
Culture, Value
The vendor doesn't charge for every little thing. For example, they have different base structures...
Login or Create an Account to see details.
Loyalty, Product
Artera has been amazing as a vendor. When we deployed their solution, we launched and configured...
Login or Create an Account to see details.
Loyalty, Value
Artera is not fully in the generative AI space yet. They do offer a live-chat workflow, and that is...
Login or Create an Account to see details.
Loyalty, Value
I hate Artera, and I can't wait to get rid of them. They are trying to get ahead of what they know...
Login or Create an Account to see details.
Loyalty
We are moving to our EHR’s offering. Altera's system is integrated with our EHR. It is just not the...
Login or Create an Account to see details.
Product
Artera's system can send out text messages, and the patients get reminders. That is what it does.
Login or Create an Account to see details.
Product
If there is a snow day or something special and we are trying to get that information out using...
Login or Create an Account to see details.
Relationship
Artera has been a really good partner to us.
Login or Create an Account to see details.
Product
Artera is best in class, meaning that it doesn't do a bunch of engagement stuff. It doesn't do...
Login or Create an Account to see details.
Product
It is easy to reply to an appointment reminder with Artera. I can select whether I will be there,...
Login or Create an Account to see details.
Relationship
We are very happy with Artera's system. Artera is a great partner. They have very good support and...
Login or Create an Account to see details.
Loyalty, Product
The biggest competition to Artera's system is Epic Hello World, but Artera's system would fare well...
Login or Create an Account to see details.
Product
Artera is doing a good job with technology overall. I think the challenge they have with their...
Login or Create an Account to see details.
Loyalty
I think Artera's system struggles with integrating with our EHR, pulling the data from our EHR, and...
Login or Create an Account to see details.
​
Featured Report
Preferences