Artera Commentary
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Adam Cherrington
Vice President Digital Health
KLAS Vice President Digital Health - Adam Cherrington
 
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User Commentary

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Manager

Loyalty

We looked at Artera because of the automation process that it offered specifically in terms of...

Feb 2024
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Manager

Loyalty

We are going to launch a component of the product, but it has taken the vendor a little too long to...

Feb 2024
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Manager

Operations

The vendor's initial training was pretty great, so there hasn't been as much of a need for the...

Feb 2024
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Manager

Culture, Relationship

We love our contact person. That person is amazing, is very communicative, and will help answer any...

Feb 2024
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Manager

Culture

A salesperson from the vendor told us about a certain cost that was a ridiculous amount. I had not...

Feb 2024
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Manager

Culture, Relationship

Certain people in the vendor organization keep all promises. They have delivered everything that...

Feb 2024
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Manager

Value

I'm looking for a partner in my systems. I don't want to steal from the vendor because the vendor...

Feb 2024
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Manager

Loyalty

The vendor has a tool called Artera Harmony coming down the pipe; that tool will be able to unify...

Feb 2024
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Manager

Value

I love Artera. I found it, brought it in, and saw the value in it. The value has been slowly inching...

Feb 2024
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Manager

Culture, Value

Because of the kind of agreement we had with the vendor, we felt we needed to force efficiency in...

Feb 2024
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Manager

Relationship

If I had a peer come to me and ask about Artera, I would tell them to get the product. The vendor...

Jan 2024
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Manager

Relationship

The timeline could be improved for new technology build-outs. We brought a project to Artera, and it...

Jan 2024
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Manager

Relationship

There is always room for improvement. It has been hard for me to inspire other leaders in my...

Jan 2024
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Director

Product

Our staff loves Artera. They cannot say enough good things about it even though they felt like it...

Jan 2024
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Director

Relationship

The system is terrific. We absolutely love the partnership with Artera. They are part of my team,...

Jan 2024
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Director

Operations

Artera is very open with their training, and I can go back to them multiple times. I don’t use the...

Jan 2024
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Director

Relationship

We had one blip in the radar with Artera where we put in a support ticket that was fairly urgent and...

Jan 2024
||
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Director

Relationship, Value

We have seen a lowered no-show rate as well as increased overall proactive engagement with our...

Jan 2024
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Director

Relationship

Artera is really good at communicating clearly with us when something is delayed or there is an...

Jan 2024
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Director

Relationship, Product

Artera is proactive in terms of working on new functionality to drive improvements for us. Artera...

Jan 2024
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Director

Product

One thing that would really help in Artera when we are texting patients would be for the messages to...

Jan 2024
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Physician

Loyalty, Product

We are waiting to see what else is out there because Artera hasn't met a lot of our needs. The data...

Dec 2023
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Physician

Operations

There wasn't a lot of support for the implementation and the business cases associated with the...

Dec 2023
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Director

Loyalty

Artera is part of our long-term plans. They are very innovative and always coming up with solutions,...

Dec 2023
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Director

Relationship

Artera is not keeping all promises. That has been a challenge and a pain point with their very fast...

Dec 2023
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Director

Relationship, Operations

Artera has dedicated project managers solely focused on anything that is being implemented. When we...

Dec 2023
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Director

Relationship, Operations

Artera has put a lot of effort into developing available training and support articles and things to...

Dec 2023
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Director

Product

With Artera, there are some specific use cases that our organization really wishes were possible....

Dec 2023
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Director

Product

There are frequent outages with Artera's product. That impacts us when a patient is texting and...

Dec 2023
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Director

Relationship

Our client success manager does have regular meetings with us, but they have gotten less frequent....

Dec 2023
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Director

Relationship, Product

Artera’s analytics space is great. With Artera's product, we have a tangible growth agenda, and we...

Dec 2023
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Director

Loyalty, Product

We use the Artera system specifically for bidirectional texting with the patient. With the patients,...

Nov 2023
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Director

Product

Artera does have new technology, but it is not a good fit for our practice. The system doesn't meet...

Nov 2023
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Director

Operations

We really haven't had much initial and ongoing training, but we haven't required any. When we did...

Nov 2023
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Director

Relationship, Product

With any program or portal that is used, there are bound to be bugs after updates. Artera's system...

Nov 2023
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VP/Other Executive

Product

Artera is really easy for patients to use, but some of its messages are too frequent. The solution...

Nov 2023
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VP/Other Executive

Relationship

A while ago, we put in some ideas for an upgrade, but we can't really get those ideas nailed down on...

Nov 2023
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VP/Other Executive

Relationship, Value

Artera has some upgrades for the product. They are going to charge us for those, but we would like...

Nov 2023
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VP/Other Executive

Relationship

Artera lets us know when the system is down. They don't really provide guidance or insights. They...

Nov 2023
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VP/Other Executive

Product, Value

We use Artera primarily for appointment reminders and bidirectional texting between patients and our...

Oct 2023
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VP/Other Executive

Loyalty

Epic is developing a system with functionalities similar to Artera's system. Whenever Epic has...

Oct 2023
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VP/Other Executive

Product

Artera is a great product, but there is always room for improvement with the way the system's user...

Oct 2023
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VP/Other Executive

Loyalty, Relationship

Artera has worked with us a lot, specifically on the things that we want to develop or see in the...

Oct 2023
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VP/Other Executive

Relationship

Artera has really improved their service and turnaround times. All of our questions get answered in...

Oct 2023
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VP/Other Executive

Relationship, Product, Value

Artera helps us advance our capabilities. Like every other growing vendor, they have to evolve...

Oct 2023
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VP/Other Executive

Loyalty

Artera is definitely part of our plan for the next three to five years. We are going to have to...

Oct 2023
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VP/Other Executive

Value

Artera definitely has some add-ons, but they have not been excessive in that aspect at all. If an...

Oct 2023
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VP/Other Executive

Operations, Product

Artera’s implementations are pretty good, but there have been some bumps. We have downtime that...

Oct 2023
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VP/Other Executive

Relationship, Product

The experience of Artera is excellent for the patient and consumer; it is where they want to be....

Oct 2023
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VP/Other Executive

Loyalty, Product

It would be great if the staff could get the product into the EMR as a widget. The staff has to...

Oct 2023
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Manager

Product

We would like to integrate Artera with another vendor's system. The other vendor has something in...

Oct 2023
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Manager

Relationship

I love Artera's support, and Artera is good at being proactive. I have spoken to one of Artera's...

Oct 2023
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Manager

Relationship, Product

Artera made a recent change to their login process. Before, we used to enter our email and get a...

Oct 2023
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Manager

Product, Value

Our MAs use Artera's system a lot to contact patients and text them directly about their care. A lot...

Oct 2023
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Manager

Loyalty

I hope that Artera's system is part of our long-term plans, but it is hard to say. Things change all...

Oct 2023
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Manager

Value

We don't necessarily experience unexpected costs with Artera. We just use their system a lot, so we...

Oct 2023
||
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Manager

Operations

Our initial training for the system was good, and we are receiving ongoing training. Artera offers...

Oct 2023
||
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Director

Product

We have been able to integrate the Artera system with our own organization’s app, and we have done...

Sep 2023
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Director

Product, Value

We have hard metrics, and with Artera, we can see that there is an improvement in our no-show rates...

Sep 2023
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Director

Loyalty, Value

One thing I liked when we first moved to Artera was their business model. Their model was really...

Sep 2023
||
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Director

Product

The Artera system sends a text message to patients, so the process is very straightforward. People...

Sep 2023
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Manager

Product

Artera provides a simple process with text messages. We only run into issues with elderly patients...

Sep 2023
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Manager

Relationship, Product

Overall, the Artera platform is easy to use, and I love that the product is very customizable, so we...

Sep 2023
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Manager

Relationship

I have never really called Artera, but their web support and account managers are good. Artera has a...

Sep 2023
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Manager

Product, Value

In using Artera, we have seen an increase in activations, and we have also been able to collect...

Sep 2023
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Analyst/Coordinator

Relationship, Operations

Artera is very user friendly, and the vendor offers a lot of resources to help train users. The...

Sep 2023
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Director

Relationship, Product

Artera is a great product, and when we give the vendor ideas, they try to develop our requests. We...

Sep 2023
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Director

Product

Artera could improve the number of open channels that we are allowed to have and the groups that we...

Sep 2023
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VP/Other Executive

Product

The ease of use is not good. The problem is that WELL Health's product is not reliable. And patients...

Aug 2023
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VP/Other Executive

Relationship, Product

Artera just doesn't meet the metrics we were able to get from our previous product. That is the...

Aug 2023
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VP/Other Executive

Relationship

The support that we get doesn't come directly from WELL Health. We are not dealing with them...

Aug 2023
||
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Director

Product, Value

Artera's solution is good about generating metrics as part of a benchmark and is fairly intuitive in...

Aug 2023
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(0)
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Director

Relationship

Artera has a hard time articulating the value proposition beyond their shortcomings. They are trying...

Aug 2023
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Director

Relationship, Product

We have been trying very hard to allow people to opt out of using Artera's solution, and some of the...

Aug 2023
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Director

Product

Artera has competition out there. As much as we appreciate the boost that we got from Artera, we...

Aug 2023
||
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Director

Loyalty

The Artera platform has been a good solution for us right now, but what we are really evaluating is...

Aug 2023
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Analyst/Coordinator

Loyalty, Loyalty, Value, Value

Other vendors charge us less per message than Artera does. But because Artera includes in their cost...

Aug 2023
||
(0)
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Analyst/Coordinator

Loyalty, Loyalty, Relationship, Relationship

Artera just had their first annual customer conference, and being able to network with other clients...

Aug 2023
||
(0)
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Analyst/Coordinator

Loyalty, Loyalty, Product, Product

We use Artera for texting and sending automated calls, but patients have to opt in or let us know...

Aug 2023
||
(0)
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Analyst/Coordinator

Loyalty, Loyalty, Product, Product

We switched to Artera so the product could take over the functionality of appointment reminders and...

Aug 2023
||
(0)
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Analyst/Coordinator

Operations, Operations, Product, Product

Training users to send out campaigns in Artera is not easy because there are a lot of nuances in...

Aug 2023
||
(0)
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Analyst/Coordinator

Product, Product

One of the things we are struggling with in Artera is that we can't mask the toll-free line we...

Aug 2023
||
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Analyst/Coordinator

Product, Product

Artera has smart phrases that cannot be used in certain languages; that is something I have a qualm...

Aug 2023
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Analyst/Coordinator

Loyalty, Loyalty, Relationship, Relationship

My boss encourages me to always look out and see whether there are other vendors who may better suit...

Aug 2023
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(0)
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Analyst/Coordinator

Relationship, Relationship

In our customer success plan, we talk about challenges with the system and what we are struggling...

Aug 2023
||
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Analyst/Coordinator

Value, Value

I don’t feel like we get nickel-and-dimed with Artera’s support. We pay per message, and then the...

Aug 2023
||
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Analyst/Coordinator

Relationship, Relationship, Operations, Operations

Artera has a customer resource center and a knowledge base on a website, but Artera will often refer...

Aug 2023
||
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Analyst/Coordinator

Product, Product

In addition to Artera, we end up having to use other vendors whose products' functions better meet...

Aug 2023
||
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Analyst/Coordinator

Relationship, Relationship

We previously had a customer success manager with Artera that we met with regularly. It is part of...

Aug 2023
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Director

Relationship

The vendor has been very good to work with. When we have issues, they definitely come to the table quickly....

Jul 2023
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Director

Product, Value

The tool definitely meets our expected outcomes overall. Our biggest problem is the reporting on...

Jul 2023
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Director

Product

Artera’s reporting piece is lacking, especially for some of our use cases. The tool for interacting...

Jul 2023
||
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Director

Operations

We definitely had some challenges with the vendor in terms of timelines for implementing one of our...

Jul 2023
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(0)
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Director

Product

Artera integrates really well with our EMR.

Jul 2023
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(0)
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Director

Product

We use batch files for some of our Artera tools. A challenge that we have with the product is that...

Jul 2023
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Director

Product

Artera does have a good road map for the tool, but it doesn't always align with what we are looking...

Jul 2023
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(0)
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Manager

Relationship, Product

When the vendor rebranded, their name and platform changed. The system includes an icon that...

Jul 2023
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Manager

Relationship

With the vendor’s rebranding, we saw a significant increase in their web support. They have a great...

Jul 2023
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(0)
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Manager

Product

Artera has a great solution, but there are some nuances with family scheduling. If a parent has four...

Jul 2023
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(0)
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Manager

Relationship, Operations

Artera recently improved their training. They have a new site called Artera Academy, which provides...

Jul 2023
||
(0)
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Manager

Culture, Value

One of our biggest issues with Artera is that they tend to offer every new feature with an...

Jul 2023
||
(0)
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Manager

Relationship

Artera has a really robust and beneficial road map. I have been very happy with their investments in...

Jul 2023
||
(0)
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Manager

Relationship

I am all about Artera. We have seen some good improvements. Recently, the higher-ups at Artera...

Jul 2023
||
(0)
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VP/Other Executive

Value

We specifically negotiated what we thought was going to be an all-in-one cost with Artera, and we...

Jul 2023
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VP/Other Executive

Product, Value

Artera works as promoted for the vast majority of cases. Everything that we looked at trying to get...

Jul 2023
||
(0)
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VP/Other Executive

Loyalty, Product

Overall, Artera's product is doing a great job. One challenge we have is that we need one hub for...

Jul 2023
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(0)
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Director

Product

Artera's system is not really integrated. We have to launch a completely separate platform outside...

Jun 2023
||
(0)
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Director

Loyalty, Operations, Product

People have to learn how the system works and how to navigate it, but it is not hard per se. I think...

Jun 2023
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Director

Operations, Product

The product is a little challenging for the staff. It is not hard to use, but we have to log in to...

Jun 2023
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(0)
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Director

Value

Our desire to text patients and make communication more interactive led us to the product. We can...

Jun 2023
||
(0)
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Director

Product

Artera has an excellent product for appointment reminders. Their product works very well, and it is...

May 2023
||
(0)
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Director

Relationship, Value

Artera has very good relationship management with their clients, and they work very closely with...

May 2023
||
(0)
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Director

Loyalty, Product

Artera has a great solution for appointment reminders, but their other features are falling behind a...

May 2023
||
(0)
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Director

Product

Artera has been straightforward. The biggest hurdle was moving from the interface of our old product...

Apr 2023
||
(0)
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CIO

Relationship

Artera has fallen all over themselves to provide support. It would be nice if our salesperson were...

Apr 2023
||
(0)
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CIO

Value

We asked Artera up front for the everything contract because we didn't want to get nickel-and-dimed...

Apr 2023
||
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CIO

Operations

There is not a lot of training on the Artera solution, but we didn't need a lot of training either....

Apr 2023
||
(0)
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CIO

Loyalty, Product

We need electronic document signature capabilities because of the space in the access process that...

Apr 2023
||
(0)
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CIO

Culture

There were two or three cases where there were miscommunications between the sales cycle and what...

Apr 2023
||
(0)
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CIO

Loyalty, Product

I don't know that Artera will ever be able to achieve the degree of integration that we can get when...

Apr 2023
||
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CIO

Operations, Operations, Operations, Operations, Operations

The implementation of Artera was more successful than we had even dreamed that it would be. We just...

Apr 2023
||
(0)
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CIO

Value, Value, Value, Value, Value

Our COO estimated that for every percentage point we can shave off of our no-show rate, the...

Apr 2023
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(0)
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Manager

Product

Our time with Artera has been very positive since the very beginning. Everything that they promised...

Apr 2023
||
(0)
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Manager

Relationship, Operations

My only feedback for Artera would be to give recommendations on how to properly set up things for...

Apr 2023
||
(0)
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Manager

Operations

The implementation did not take very long with Artera. That was good. We had just enough time to ask...

Apr 2023
||
(0)
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Manager

Loyalty, Product

Most of the functionality we went live with is pretty much the same as it was when we went live....

Apr 2023
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(0)
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Manager

Relationship

Artera is always proactive when they find an issue, even if it doesn't fully affect us. They always...

Apr 2023
||
(0)
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Manager

Operations, Product

The technology within Artera is extremely intuitive. Everything that we can do is very obvious, and...

Apr 2023
||
(0)
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Director

Relationship, Product

What set Artera apart from other vendors was their commitment to look at our workflows and make sure...

Apr 2023
||
(0)
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Director

Product

We have a few needs that Artera has not been able to meet. One has to do with how we communicate...

Apr 2023
||
(0)
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Director

Relationship, Operations

Artera has very high turnover, and because of their very high turnover, things that were committed...

Apr 2023
||
(0)
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Director

Loyalty

One of the reasons why we selected Artera was because of their library of languages. However, we...

Apr 2023
||
(0)
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Director

Product

I would tell someone looking into Artera's system that the quality of the solution will depend on...

Apr 2023
||
(0)
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Director

Loyalty, Relationship, Product

Artera's platform is heavily embedded in Epic's system, and we are an Epic shop, so Artera is...

Apr 2023
||
(0)
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Director

Operations

Artera was able to determine what errors or issues might come up immediately during the...

Apr 2023
||
(0)
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Director

Operations

We are forced to create our own ongoing training with Artera, so we have someone from our...

Apr 2023
||
(0)
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Director

Relationship

Artera’s support team is really responsive once the customer success team identifies a potential...

Apr 2023
||
(0)
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Director

Loyalty, Relationship, Product

Artera has some things on their technology road map that may meet our needs. Artera’s product team...

Apr 2023
||
(0)
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Director

Relationship

Artera has admitted that they need to work on their 24/7 support. During the week, the support team...

Apr 2023
||
(0)
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Manager

Relationship

Artera’s customer service and level of support are phenomenal. I recommend the product specifically...

Mar 2023
||
(0)
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CEO/President

Operations

Artera was curious about our company and our needs. We have several specialties and locations, so...

Mar 2023
||
(0)
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CEO/President

Relationship

There is a problem that may not be intrinsic to Artera; it may be our practice management software...

Mar 2023
||
(0)
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CEO/President

Relationship, Operations

We haven't needed a lot of support. The nice thing about the vendor is that they give the keys to...

Mar 2023
||
(0)
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CEO/President

Loyalty

We heard good reports about Artera from other organizations that had used it. The employed medical...

Mar 2023
||
(0)
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CIO

Relationship

Artera talks a very good game about customer service, but I am battling with them on that. Our...

Mar 2023
||
(0)
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CIO

Relationship, Product

Artera makes changes and adds functions as they go along. They don't have a formal approach to...

Mar 2023
||
(0)
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CIO

Relationship

Artera’s executives don't make themselves available unless I make a big stink. The vendor doesn’t...

Mar 2023
||
(0)
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CIO

Product, Value

The product does what the vendor says it can and makes it easy for us to text patients. It is an...

Mar 2023
||
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