RevSpring Talksoft Patient Engagement
Filtered view: All

Subject Expert
Adam Cherrington
Vice President Digital Health
KLAS Vice President Digital Health - Adam Cherrington
 
View Advanced Filters
Advanced Filters
Job Level
Comment Type
Overall Satisfaction
Click stars to filter
By Month
1
6
12
24
36
By Date Range
Comment Categories

Featured  Reports

Preferences

   Bookmark

Commentary Summary

Positive
##%
Neither
##%
Negative
##%
to see the full dataset.

if you don't have a login, getting started is easy.

Provider Organizations
Fill out our registration form to verify your organization.
HIT Companies
Contact a KLAS representative for plans and pricing.

User Commentary

Sort by   
COO

Relationship

There are things that RevSpring is supposed to be working on that they are not. They do not keep all...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Value

Recently I have felt nickel-and-dimed by the vendor, and that wasn't always the case. If we want to...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Value

If a peer asked me about RevSpring Talksoft Patient Engagement, I would say that it saves time....

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Relationship, Product

The system has some shortcomings. One of those shortcomings is how messages are left for patients...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Loyalty, Product

RevSpring released a new portal that they are encouraging people to use, and I don't like it. Their...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Value

The program is super easy if we can remember to do everything, and the cost of the product is very...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations, Product

I like the product's ease of use for the patients. The product is very simple and does everything...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

RevSpring has great customer service. The vendor is always there for us if we need support. We ask...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

The implementation was good. When RevSpring does upgrades, I get emails telling me that it is time...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Product

The system works great with other software solutions. RevSpring and the vendors of the other...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

I would tell a friend that if they are going to set the product up and have it run, it is not bad....

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty

I hope we don't have the product next year. I hope we will use our EMR system to do what the product...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

The biggest problem with the product is that we set up messages, but there is nowhere in the portal...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

I would not buy the product again due to its limitations. We have patients who come in for multiple...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

The couple of times we have gone to the vendor to make changes, they have been prompt and done as...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

We are extremely satisfied with the ease of use of the product. Here and there, there is a patient...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

Our training was done in a timely manner. We didn't have to wait an extended amount of time for...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

We have contact information for people within RevSpring's organization, and they are very timely...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Value

I would tell a friend that RevSpring’s product does what they say it does. Organizations will get...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

I really like that the product has a portal where I can manually start campaigns. I like that I can...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

The vendor has good customer service. Whenever we need the vendor to provide training or resolve an...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty

We will continue using the product for at least the next two years, but after that, I don’t know...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Product

Either the vendor had a change in management or something else happened, and communication got...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product, Value

The product is very user friendly. It makes changes and gets updated really easily. If we have to...

Feb 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

We have never had a problem with the product. We could probably count on one hand the number of...

Feb 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

We do not really get a lot of correspondence from the vendor. We only remember having an upgrade or...

Feb 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

Our implementations with RevSpring have been seamless. The vendor has given us the training that we...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Relationship, Product

I have seen information on RevSpring's website that makes it look like they are trying to come out...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

The vendor's platform isn't sexy at all, but it is very integrated. That is intriguing. Other...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Operations

We work with an individual from RevSpring who will schedule calls with us to go through things and...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Culture, Value

The product does what RevSpring said it was going to do. It helps us avoid no-shows.

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product, Value

The product is easy for our patients to use, but we have seen some small errors with things like...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

RevSpring keeps their promises, and they are quick to deal with any tickets that we put in. We have...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship, Product

RevSpring Patient Engagement is one of my favorite platforms. I like the technology and the...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Operations

We did not really get much training from RevSpring in the beginning. The product was rolled out, and...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

RevSpring could make their product easier to use by providing access to more users in our...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Culture, Value

We are only using about 75% of the technology that is being offered, and there are some specific...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations, Product

The system would work better if it were easier for us to customize things and see what is going out...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product, Value

The solution is wonderful. It has benefited our patients and reduced the number of phone calls that...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Culture

The vendor's invoices are confusing. We will get an email with an invoice, and then a couple of...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Operations

RevSpring's onboarding process was fast and efficient. Their support people are good. The vendor has...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

We don't have many interactions with the vendor. We don't hear from them unless we contact them. We...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

Our implementation was good. RevSpring dedicated some people to us, and those people walked us...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Product

When phone calls go out from the system, if it gets ahold of an answering machine, the system's...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Our experience with RevSpring is usually pretty good, but there are some times when I feel like the...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Product

RevSpring has great options for us to reach out to our patients. If we have to close the office due...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

The ease of use of the portal stands out to me. It is not all jumbled up with things that we don't...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

RevSpring’s customer service is very good. There are times when I feel like I am not getting the...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

When I have an issue with the system, I can put in a ticket, and our representative will address it....

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty

Our upper management has decided that replacing Talksoft with another product we already use that...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Value

We had an issue with the vendor’s charging, but that was quickly reversed, so now the vendor does...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

The support has been very good. The vendor has a new portal where we can listen to the actual phone...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

We are having issues with the text alerts in the system. Someone that had an appointment on one day...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

The person that I deal with on a regular basis from RevSpring is very good.

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Value

Talksoft is a great program. I have used other programs before, and Talksoft seems to be a whole lot...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

When I think of the Talksoft Appointment Reminder software, I think of two things. I think of the...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship, Product

RevSpring's system is great, and we haven't had any issues. When we do have little tweaks, the...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

 Download as Excel  Print / Save as PDF
Related Articles