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User Commentary
Relationship
There are things that RevSpring is supposed to be working on that they are not. They do not keep all...
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Value
Recently I have felt nickel-and-dimed by the vendor, and that wasn't always the case. If we want to...
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Value
If a peer asked me about RevSpring Talksoft Patient Engagement, I would say that it saves time....
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Relationship, Product
The system has some shortcomings. One of those shortcomings is how messages are left for patients...
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Loyalty, Product
RevSpring released a new portal that they are encouraging people to use, and I don't like it. Their...
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Value
The program is super easy if we can remember to do everything, and the cost of the product is very...
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Operations, Product
I like the product's ease of use for the patients. The product is very simple and does everything...
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Relationship
RevSpring has great customer service. The vendor is always there for us if we need support. We ask...
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Operations
The implementation was good. When RevSpring does upgrades, I get emails telling me that it is time...
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Relationship, Product
The system works great with other software solutions. RevSpring and the vendors of the other...
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Product
I would tell a friend that if they are going to set the product up and have it run, it is not bad....
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Loyalty
I hope we don't have the product next year. I hope we will use our EMR system to do what the product...
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Product
The biggest problem with the product is that we set up messages, but there is nowhere in the portal...
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Product
I would not buy the product again due to its limitations. We have patients who come in for multiple...
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Relationship
The couple of times we have gone to the vendor to make changes, they have been prompt and done as...
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Product
We are extremely satisfied with the ease of use of the product. Here and there, there is a patient...
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Operations
Our training was done in a timely manner. We didn't have to wait an extended amount of time for...
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Relationship
We have contact information for people within RevSpring's organization, and they are very timely...
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Value
I would tell a friend that RevSpring’s product does what they say it does. Organizations will get...
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Product
I really like that the product has a portal where I can manually start campaigns. I like that I can...
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Relationship
The vendor has good customer service. Whenever we need the vendor to provide training or resolve an...
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Loyalty
We will continue using the product for at least the next two years, but after that, I don’t know...
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Relationship, Product
Either the vendor had a change in management or something else happened, and communication got...
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Product, Value
The product is very user friendly. It makes changes and gets updated really easily. If we have to...
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Relationship
We have never had a problem with the product. We could probably count on one hand the number of...
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Relationship
We do not really get a lot of correspondence from the vendor. We only remember having an upgrade or...
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Operations
Our implementations with RevSpring have been seamless. The vendor has given us the training that we...
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Loyalty, Relationship, Product
I have seen information on RevSpring's website that makes it look like they are trying to come out...
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Product
The vendor's platform isn't sexy at all, but it is very integrated. That is intriguing. Other...
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Relationship, Operations
We work with an individual from RevSpring who will schedule calls with us to go through things and...
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Culture, Value
The product does what RevSpring said it was going to do. It helps us avoid no-shows.
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Product, Value
The product is easy for our patients to use, but we have seen some small errors with things like...
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Relationship
RevSpring keeps their promises, and they are quick to deal with any tickets that we put in. We have...
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Relationship, Product
RevSpring Patient Engagement is one of my favorite platforms. I like the technology and the...
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Operations
We did not really get much training from RevSpring in the beginning. The product was rolled out, and...
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Product
RevSpring could make their product easier to use by providing access to more users in our...
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Culture, Value
We are only using about 75% of the technology that is being offered, and there are some specific...
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Operations, Product
The system would work better if it were easier for us to customize things and see what is going out...
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Product, Value
The solution is wonderful. It has benefited our patients and reduced the number of phone calls that...
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Culture
The vendor's invoices are confusing. We will get an email with an invoice, and then a couple of...
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Relationship, Operations
RevSpring's onboarding process was fast and efficient. Their support people are good. The vendor has...
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Relationship
We don't have many interactions with the vendor. We don't hear from them unless we contact them. We...
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Operations
Our implementation was good. RevSpring dedicated some people to us, and those people walked us...
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Relationship, Product
When phone calls go out from the system, if it gets ahold of an answering machine, the system's...
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Relationship
Our experience with RevSpring is usually pretty good, but there are some times when I feel like the...
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Relationship, Product
RevSpring has great options for us to reach out to our patients. If we have to close the office due...
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Product
The ease of use of the portal stands out to me. It is not all jumbled up with things that we don't...
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Relationship
RevSpring’s customer service is very good. There are times when I feel like I am not getting the...
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Relationship
When I have an issue with the system, I can put in a ticket, and our representative will address it....
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Loyalty
Our upper management has decided that replacing Talksoft with another product we already use that...
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Value
We had an issue with the vendor’s charging, but that was quickly reversed, so now the vendor does...
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Relationship
The support has been very good. The vendor has a new portal where we can listen to the actual phone...
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Product
We are having issues with the text alerts in the system. Someone that had an appointment on one day...
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Relationship
The person that I deal with on a regular basis from RevSpring is very good.
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Value
Talksoft is a great program. I have used other programs before, and Talksoft seems to be a whole lot...
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Product
When I think of the Talksoft Appointment Reminder software, I think of two things. I think of the...
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Relationship, Product
RevSpring's system is great, and we haven't had any issues. When we do have little tweaks, the...
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