RevSpring Talksoft Patient Engagement Commentary
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Subject Expert
Adam Cherrington
VP of Engagement
Commentary Summary
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User Commentary
Product
There are some glitches that I would like to see go away, but nothing is perfect. Overall, I am a...
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Product
Overall, we like this product but would like to see more tech development, especially more...
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Relationship
RevSpring's support is very good. I think the people we work with have pretty much been empowered to...
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Value
We get charged for every little thing. RevSpring does messages for us. If I could figure out how to...
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Operations
Training is nonexistent. We really haven't had any training. I am the only one who ever uses...
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Loyalty
RevSpring Talksoft Patient Engagement's quality is good. We don't have any issues. Once we know how...
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Relationship
I don't see anything in terms of proactive service. RevSpring is kind of in the middle there. I...
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Product
Our EHR vendor integrates with other vendors that closely coincide with what we are doing with...
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Operations
The vendor could maybe do more training. I don't believe that we were ever really offered any...
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Relationship, Product
The vendor is behind the scenes, and that is kind of great. We want the solution to just work the...
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Product
The administrative module for RevSpring Talksoft Patient Engagement is confusing. I find it hard to...
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Loyalty, Product
We love MEDENT, and RevSpring Talksoft Patient Engagement is kind of conjoined with them, so we are...
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Relationship, Operations
RevSpring gets an A+ for effort. They are very committed to us as a client. They try really hard....
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Product
A lot of times when we upgrade, RevSpring doesn't totally do a Q&A process for everything. There are...
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Product
A big thing that would take the system's ease of use for the staff to the top of the scale is the...
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Operations, Product
The system has a really important function, and RevSpring cares about driving tangible outcomes. For...
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Operations, Product
I would not take the system away right now. Having the system is better than not having it, but it...
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Relationship, Product
The program is working well for us, but I really don't have too many interactions with the vendor....
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Value
I would like the vendor to lower the price for RevSpring Talksoft Patient Engagement. I don't have...
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Product
The only thing I wish we could do regarding calling patients for appointment reminders would be to...
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Product
There are issues with the patients on their phones when they want to acknowledge the appointments....
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Relationship
Anytime we have an issue, RevSpring is always very responsive with email communications. They...
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Relationship, Product
In my experience, if we implement something and then don't really have any interaction with it until...
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Product
Sometimes our patients don't understand the directions in a text, so we will get random texts back...
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Relationship
I have a contact at RevSpring who initially onboarded us. They are very nice and very accessible and...
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Product, Value
RevSpring Talksoft Patient Engagement is super easy for us to use. For our purposes, it is fine, and...
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Relationship, Product
RevSpring doesn’t really send me information about their new technology. I don't really hear...
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Value
I don’t know how much more RevSpring could do to provide more value, but we do still have no-show...
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Culture
There are different things we can do in RevSpring Talksoft Patient Engagement, and each module has a...
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Relationship, Operations
RevSpring could reach out more. They always do coffee talks, but they should shoot me an email every...
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Product
We have to pull the information for RevSpring Talksoft Patient Engagement from our EHR because our...
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Product
Our office staff members just have to log on to the system to use RevSpring Talksoft Patient...
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Relationship
RevSpring is better than our EHR vendor when it comes to not overpromising, but their customer...
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Operations, Value
RevSpring did a really decent job and stayed on schedule with our implementation. Their product...
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Loyalty
We are more likely to ditch RevSpring's system than we are to ditch our EHR because replacing our...
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Culture, Value
I don't know as much about the system's billing, and I have no idea what the tool costs. However, no...
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Operations, Product
We used to have to record all of our own messages. We are very glad that RevSpring's system has...
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Operations, Product
The system generally works. It lacks some customization that we would like, but we prefer to have...
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Relationship
The product is nice because if we don't have a room open, we can text the patient, tell them we will...
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Product
In RevSpring Talksoft Patient Engagement, we would like to see the ability to message the patient...
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Operations
The training from RevSpring has been a little choppy. The support team is very responsive, but it...
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Product, Value
RevSpring Talksoft Patient Engagement easily integrates within our EHR and helps give us the product...
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Product, Value
RevSpring Talksoft Patient Engagement is such a simple program. It works seamlessly. If we remember...
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Relationship
RevSpring does maintenance regularly, and they always do it after hours. They are proactive because...
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Value
RevSpring never charges extra. They avoid charging because we don't select everything they have...
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Operations
RevSpring Talksoft Patient Engagement doesn't require any training. It takes me five seconds to...
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Relationship
The customer support has been excellent. I don't have to talk to the support team very often, but...
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Relationship, Product
I would tell others looking at RevSpring Talksoft Patient Engagement to make sure they have someone...
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Operations, Product
The ease of use in RevSpring Talksoft Patient Engagement is challenging. The main improvement we...
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Product
We don't use every facet and function of RevSpring Talksoft Patient Engagement. The only thing...
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Relationship
From my experiences and my interactions, RevSpring does keep promises. I think RevSpring Talksoft...
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Product, Value
We use RevSpring Talksoft Patient Engagement for calls to patients. We do not use it to its full...
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Relationship, Operations
We have regularly scheduled calls with RevSpring, but we don't get a lot of training. Some of our...
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Loyalty, Value
I don't know how expensive RevSpring Talksoft Patient Engagement is. I have an idea because getting...
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Relationship, Product, Value
RevSpring Talksoft Patient Engagement works great for us. It allows us to know whether a patient has...
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Product
We usually never have issues with our billing from RevSpring. The ease of use of the solution for...
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Relationship, Product
Sometimes our patients have stated that when they hit the button, they still get the call or that...
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Product, Value
If someone is looking for a reduced rate of no-shows and last-minute cancellations, RevSpring...
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Product
RevSpring just makes things really easy. Their platform is very user friendly. I don't ever have to...
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Product
It would be nice if RevSpring offered text appointment reminders. They actually might do that, and...
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Product
I haven't had any complaints from patients about the ease of use of RevSpring's system.
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Loyalty
I don't know whether RevSpring is part of our long-term plans. I have mixed feelings. We still have...
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Operations
I do not recall if there was any training during the RevSpring implementation. If there was, there...
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Relationship
I don't know whether RevSpring is delivering or using new technology. There is an absence of that....
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Product
Right now, with the way RevSpring Talksoft Patient Engagement is integrated with our EMR, our MEDENT...
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Relationship
It would be nice to have RevSpring’s phone support team be more readily available. Currently, if we...
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Product
We decided to add this service to help streamline things in our office. And I like the ability to...
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Product, Value
With RevSpring Talksoft Patient Engagement, I would like it if it were easier to go back and look at...
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