RevSpring Talksoft Patient Engagement Commentary
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Subject Expert
Adam Cherrington
VP of Engagement
Commentary Summary
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User Commentary
Product, Value
With RevSpring Talksoft Patient Engagement, our no-show rates have declined because the system...
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Relationship
It is a little hard for our office staff members to troubleshoot RevSpring Talksoft Patient...
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Relationship
RevSpring is on the ball. I can use the chat feature, so I don't even have to call them. I just send...
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Value
RevSpring Talksoft Patient Engagement eliminated the need to do reminder calls for every single...
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Operations
RevSpring Talksoft Patient Engagement is satisfactory. There are a few senior patients who have...
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Relationship, Product
In terms of working as promoted, RevSpring Talksoft Patient Engagement rates just above the middle...
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Product, Value
Using RevSpring Talksoft Patient Engagement, we have achieved patient satisfaction. We have...
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Relationship, Value
In regard to support, RevSpring has been pretty good. I have had a good experience with their help...
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Operations
RevSpring's implementation services rate between the middle of the road and the top of the scale....
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Relationship
RevSpring solves our problems when we call, but they don't necessarily find the problems before they...
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Loyalty, Product
RevSpring Talksoft Patient Engagement has really come a long way, and we are continuing to work with...
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Product
I like that RevSpring Talksoft Patient Engagement is ever evolving. It started out by making...
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Value
What I liked most about the product is that we can customize a lot of workflows. RevSpring Talksoft...
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Product
There are some glitches that I would like to see go away, but nothing is perfect. Overall, I am a...
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Product
Overall, we like this product but would like to see more tech development, especially more...
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Relationship
RevSpring's support is very good. I think the people we work with have pretty much been empowered to...
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Value
We get charged for every little thing. RevSpring does messages for us. If I could figure out how to...
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Operations
Training is nonexistent. We really haven't had any training. I am the only one who ever uses...
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Loyalty
RevSpring Talksoft Patient Engagement's quality is good. We don't have any issues. Once we know how...
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Relationship
I don't see anything in terms of proactive service. RevSpring is kind of in the middle there. I...
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Product
Our EHR vendor integrates with other vendors that closely coincide with what we are doing with...
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Operations
The vendor could maybe do more training. I don't believe that we were ever really offered any...
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Relationship, Product
The vendor is behind the scenes, and that is kind of great. We want the solution to just work the...
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Product
The administrative module for RevSpring Talksoft Patient Engagement is confusing. I find it hard to...
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Loyalty, Product
We love MEDENT, and RevSpring Talksoft Patient Engagement is kind of conjoined with them, so we are...
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Relationship, Operations
RevSpring gets an A+ for effort. They are very committed to us as a client. They try really hard....
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Product
A lot of times when we upgrade, RevSpring doesn't totally do a Q&A process for everything. There are...
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Product
A big thing that would take the system's ease of use for the staff to the top of the scale is the...
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Operations, Product
The system has a really important function, and RevSpring cares about driving tangible outcomes. For...
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Operations, Product
I would not take the system away right now. Having the system is better than not having it, but it...
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Relationship, Product
The program is working well for us, but I really don't have too many interactions with the vendor....
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Value
I would like the vendor to lower the price for RevSpring Talksoft Patient Engagement. I don't have...
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Product
The only thing I wish we could do regarding calling patients for appointment reminders would be to...
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Product
There are issues with the patients on their phones when they want to acknowledge the appointments....
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Relationship
Anytime we have an issue, RevSpring is always very responsive with email communications. They...
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Relationship, Product
In my experience, if we implement something and then don't really have any interaction with it until...
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Product
Sometimes our patients don't understand the directions in a text, so we will get random texts back...
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Relationship
I have a contact at RevSpring who initially onboarded us. They are very nice and very accessible and...
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Product, Value
RevSpring Talksoft Patient Engagement is super easy for us to use. For our purposes, it is fine, and...
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Relationship, Product
RevSpring doesn’t really send me information about their new technology. I don't really hear...
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Value
I don’t know how much more RevSpring could do to provide more value, but we do still have no-show...
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Culture
There are different things we can do in RevSpring Talksoft Patient Engagement, and each module has a...
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Relationship, Operations
RevSpring could reach out more. They always do coffee talks, but they should shoot me an email every...
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Product
We have to pull the information for RevSpring Talksoft Patient Engagement from our EHR because our...
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Product
Our office staff members just have to log on to the system to use RevSpring Talksoft Patient...
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Relationship
RevSpring is better than our EHR vendor when it comes to not overpromising, but their customer...
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Operations, Value
RevSpring did a really decent job and stayed on schedule with our implementation. Their product...
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Loyalty
We are more likely to ditch RevSpring's system than we are to ditch our EHR because replacing our...
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Culture, Value
I don't know as much about the system's billing, and I have no idea what the tool costs. However, no...
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Operations, Product
We used to have to record all of our own messages. We are very glad that RevSpring's system has...
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Operations, Product
The system generally works. It lacks some customization that we would like, but we prefer to have...
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Relationship
The product is nice because if we don't have a room open, we can text the patient, tell them we will...
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