RevSpring Talksoft Patient Engagement Commentary
Filtered view: All
Subject Expert
Adam Cherrington
VP of Engagement
Commentary Summary
If you don't have a login, getting started is easy.
User Commentary
Relationship
RevSpring is on the ball. I can use the chat feature, so I don't even have to call them. I just send...
Login or Create an Account to see details.
Value
RevSpring Talksoft Patient Engagement eliminated the need to do reminder calls for every single...
Login or Create an Account to see details.
Operations
RevSpring Talksoft Patient Engagement is satisfactory. There are a few senior patients who have...
Login or Create an Account to see details.
Relationship, Product
In terms of working as promoted, RevSpring Talksoft Patient Engagement rates just above the middle...
Login or Create an Account to see details.
Product, Value
Using RevSpring Talksoft Patient Engagement, we have achieved patient satisfaction. We have...
Login or Create an Account to see details.
Relationship, Value
In regard to support, RevSpring has been pretty good. I have had a good experience with their help...
Login or Create an Account to see details.
Operations
RevSpring's implementation services rate between the middle of the road and the top of the scale....
Login or Create an Account to see details.
Relationship
RevSpring solves our problems when we call, but they don't necessarily find the problems before they...
Login or Create an Account to see details.
Loyalty, Product
RevSpring Talksoft Patient Engagement has really come a long way, and we are continuing to work with...
Login or Create an Account to see details.
Product
I like that RevSpring Talksoft Patient Engagement is ever evolving. It started out by making...
Login or Create an Account to see details.
Value
What I liked most about the product is that we can customize a lot of workflows. RevSpring Talksoft...
Login or Create an Account to see details.
Product
There are some glitches that I would like to see go away, but nothing is perfect. Overall, I am a...
Login or Create an Account to see details.
Product
Overall, we like this product but would like to see more tech development, especially more...
Login or Create an Account to see details.
Relationship
RevSpring's support is very good. I think the people we work with have pretty much been empowered to...
Login or Create an Account to see details.
Value
We get charged for every little thing. RevSpring does messages for us. If I could figure out how to...
Login or Create an Account to see details.
Operations
Training is nonexistent. We really haven't had any training. I am the only one who ever uses...
Login or Create an Account to see details.
Loyalty
RevSpring Talksoft Patient Engagement's quality is good. We don't have any issues. Once we know how...
Login or Create an Account to see details.
Relationship
I don't see anything in terms of proactive service. RevSpring is kind of in the middle there. I...
Login or Create an Account to see details.
Product
Our EHR vendor integrates with other vendors that closely coincide with what we are doing with...
Login or Create an Account to see details.
Operations
The vendor could maybe do more training. I don't believe that we were ever really offered any...
Login or Create an Account to see details.
Relationship, Product
The vendor is behind the scenes, and that is kind of great. We want the solution to just work the...
Login or Create an Account to see details.
Product
The administrative module for RevSpring Talksoft Patient Engagement is confusing. I find it hard to...
Login or Create an Account to see details.
Loyalty, Product
We love MEDENT, and RevSpring Talksoft Patient Engagement is kind of conjoined with them, so we are...
Login or Create an Account to see details.
Relationship, Operations
RevSpring gets an A+ for effort. They are very committed to us as a client. They try really hard....
Login or Create an Account to see details.
Product
A lot of times when we upgrade, RevSpring doesn't totally do a Q&A process for everything. There are...
Login or Create an Account to see details.
Product
A big thing that would take the system's ease of use for the staff to the top of the scale is the...
Login or Create an Account to see details.
Operations, Product
The system has a really important function, and RevSpring cares about driving tangible outcomes. For...
Login or Create an Account to see details.
Operations, Product
I would not take the system away right now. Having the system is better than not having it, but it...
Login or Create an Account to see details.
Relationship, Product
The program is working well for us, but I really don't have too many interactions with the vendor....
Login or Create an Account to see details.
Value
I would like the vendor to lower the price for RevSpring Talksoft Patient Engagement. I don't have...
Login or Create an Account to see details.
Product
The only thing I wish we could do regarding calling patients for appointment reminders would be to...
Login or Create an Account to see details.
Product
There are issues with the patients on their phones when they want to acknowledge the appointments....
Login or Create an Account to see details.
Relationship
Anytime we have an issue, RevSpring is always very responsive with email communications. They...
Login or Create an Account to see details.
Relationship, Product
In my experience, if we implement something and then don't really have any interaction with it until...
Login or Create an Account to see details.
Product
Sometimes our patients don't understand the directions in a text, so we will get random texts back...
Login or Create an Account to see details.
Relationship
I have a contact at RevSpring who initially onboarded us. They are very nice and very accessible and...
Login or Create an Account to see details.
Product, Value
RevSpring Talksoft Patient Engagement is super easy for us to use. For our purposes, it is fine, and...
Login or Create an Account to see details.
Relationship, Product
RevSpring doesn’t really send me information about their new technology. I don't really hear...
Login or Create an Account to see details.
Value
I don’t know how much more RevSpring could do to provide more value, but we do still have no-show...
Login or Create an Account to see details.
Culture
There are different things we can do in RevSpring Talksoft Patient Engagement, and each module has a...
Login or Create an Account to see details.
Relationship, Operations
RevSpring could reach out more. They always do coffee talks, but they should shoot me an email every...
Login or Create an Account to see details.
Product
We have to pull the information for RevSpring Talksoft Patient Engagement from our EHR because our...
Login or Create an Account to see details.
Product
Our office staff members just have to log on to the system to use RevSpring Talksoft Patient...
Login or Create an Account to see details.
Relationship
RevSpring is better than our EHR vendor when it comes to not overpromising, but their customer...
Login or Create an Account to see details.
Operations, Value
RevSpring did a really decent job and stayed on schedule with our implementation. Their product...
Login or Create an Account to see details.
Loyalty
We are more likely to ditch RevSpring's system than we are to ditch our EHR because replacing our...
Login or Create an Account to see details.
Culture, Value
I don't know as much about the system's billing, and I have no idea what the tool costs. However, no...
Login or Create an Account to see details.
Operations, Product
We used to have to record all of our own messages. We are very glad that RevSpring's system has...
Login or Create an Account to see details.
Operations, Product
The system generally works. It lacks some customization that we would like, but we prefer to have...
Login or Create an Account to see details.
Relationship
The product is nice because if we don't have a room open, we can text the patient, tell them we will...
Login or Create an Account to see details.
Product
In RevSpring Talksoft Patient Engagement, we would like to see the ability to message the patient...
Login or Create an Account to see details.
Operations
The training from RevSpring has been a little choppy. The support team is very responsive, but it...
Login or Create an Account to see details.
Product, Value
RevSpring Talksoft Patient Engagement easily integrates within our EHR and helps give us the product...
Login or Create an Account to see details.
​
Featured Report
Preferences