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RevSpring Talksoft Patient Engagement
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Adam Cherrington
Vice President Digital Health
KLAS Vice President Digital Health - Adam Cherrington
 
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User Commentary

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COO

Relationship

There are things that RevSpring is supposed to be working on that they are not. They do not keep all...

May 2023
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COO

Value

Recently I have felt nickel-and-dimed by the vendor, and that wasn't always the case. If we want to...

May 2023
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COO

Value

If a peer asked me about RevSpring Talksoft Patient Engagement, I would say that it saves time....

May 2023
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COO

Relationship, Product

The system has some shortcomings. One of those shortcomings is how messages are left for patients...

May 2023
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COO

Loyalty, Product

RevSpring released a new portal that they are encouraging people to use, and I don't like it. Their...

May 2023
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Manager

Value

The program is super easy if we can remember to do everything, and the cost of the product is very...

Apr 2023
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Manager

Operations, Product

I like the product's ease of use for the patients. The product is very simple and does everything...

Apr 2023
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Manager

Relationship

RevSpring has great customer service. The vendor is always there for us if we need support. We ask...

Apr 2023
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Manager

Operations

The implementation was good. When RevSpring does upgrades, I get emails telling me that it is time...

Apr 2023
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Manager

Relationship, Product

The system works great with other software solutions. RevSpring and the vendors of the other...

Apr 2023
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Manager

Product

I would tell a friend that if they are going to set the product up and have it run, it is not bad....

Mar 2023
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Manager

Loyalty

I hope we don't have the product next year. I hope we will use our EMR system to do what the product...

Mar 2023
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(0)
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Manager

Product

The biggest problem with the product is that we set up messages, but there is nowhere in the portal...

Mar 2023
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(0)
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Manager

Product

I would not buy the product again due to its limitations. We have patients who come in for multiple...

Mar 2023
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Manager

Relationship

The couple of times we have gone to the vendor to make changes, they have been prompt and done as...

Mar 2023
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Manager

Product

We are extremely satisfied with the ease of use of the product. Here and there, there is a patient...

Mar 2023
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Manager

Operations

Our training was done in a timely manner. We didn't have to wait an extended amount of time for...

Mar 2023
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Manager

Relationship

We have contact information for people within RevSpring's organization, and they are very timely...

Mar 2023
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Manager

Value

I would tell a friend that RevSpring’s product does what they say it does. Organizations will get...

Mar 2023
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Director

Product

I really like that the product has a portal where I can manually start campaigns. I like that I can...

Mar 2023
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Director

Relationship

The vendor has good customer service. Whenever we need the vendor to provide training or resolve an...

Mar 2023
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Director

Loyalty

We will continue using the product for at least the next two years, but after that, I don’t know...

Mar 2023
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Director

Relationship, Product

Either the vendor had a change in management or something else happened, and communication got...

Mar 2023
||
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Manager

Product, Value

The product is very user friendly. It makes changes and gets updated really easily. If we have to...

Feb 2023
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Manager

Relationship

We have never had a problem with the product. We could probably count on one hand the number of...

Feb 2023
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Manager

Relationship

We do not really get a lot of correspondence from the vendor. We only remember having an upgrade or...

Feb 2023
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Manager

Operations

Our implementations with RevSpring have been seamless. The vendor has given us the training that we...

Jan 2023
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Manager

Loyalty, Relationship, Product

I have seen information on RevSpring's website that makes it look like they are trying to come out...

Jan 2023
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Manager

Product

The vendor's platform isn't sexy at all, but it is very integrated. That is intriguing. Other...

Jan 2023
||
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Manager

Relationship, Operations

We work with an individual from RevSpring who will schedule calls with us to go through things and...

Jan 2023
||
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Manager

Culture, Value

The product does what RevSpring said it was going to do. It helps us avoid no-shows.

Jan 2023
||
(0)
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Manager

Product, Value

The product is easy for our patients to use, but we have seen some small errors with things like...

Jan 2023
||
(0)
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Manager

Relationship

RevSpring keeps their promises, and they are quick to deal with any tickets that we put in. We have...

Jan 2023
||
(0)
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VP/Other Executive

Relationship, Product

RevSpring Patient Engagement is one of my favorite platforms. I like the technology and the...

Nov 2022
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VP/Other Executive

Operations

We did not really get much training from RevSpring in the beginning. The product was rolled out, and...

Oct 2022
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VP/Other Executive

Product

RevSpring could make their product easier to use by providing access to more users in our...

Oct 2022
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VP/Other Executive

Culture, Value

We are only using about 75% of the technology that is being offered, and there are some specific...

Oct 2022
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Manager

Operations, Product

The system would work better if it were easier for us to customize things and see what is going out...

Sep 2022
||
(0)
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Manager

Product, Value

The solution is wonderful. It has benefited our patients and reduced the number of phone calls that...

Sep 2022
||
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Manager

Culture

The vendor's invoices are confusing. We will get an email with an invoice, and then a couple of...

Sep 2022
||
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Manager

Relationship, Operations

RevSpring's onboarding process was fast and efficient. Their support people are good. The vendor has...

Sep 2022
||
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Manager

Relationship

We don't have many interactions with the vendor. We don't hear from them unless we contact them. We...

Sep 2022
||
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Manager

Operations

Our implementation was good. RevSpring dedicated some people to us, and those people walked us...

Sep 2022
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Manager

Relationship, Product

When phone calls go out from the system, if it gets ahold of an answering machine, the system's...

Sep 2022
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Manager

Relationship

Our experience with RevSpring is usually pretty good, but there are some times when I feel like the...

Sep 2022
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Manager

Relationship, Product

RevSpring has great options for us to reach out to our patients. If we have to close the office due...

Sep 2022
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Manager

Product

The ease of use of the portal stands out to me. It is not all jumbled up with things that we don't...

Sep 2022
||
(0)
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Manager

Relationship

RevSpring’s customer service is very good. There are times when I feel like I am not getting the...

Sep 2022
||
(0)
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Manager

Relationship

When I have an issue with the system, I can put in a ticket, and our representative will address it....

Sep 2022
||
(0)
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Manager

Loyalty

Our upper management has decided that replacing Talksoft with another product we already use that...

Sep 2022
||
(0)
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Manager

Value

We had an issue with the vendor’s charging, but that was quickly reversed, so now the vendor does...

Sep 2022
||
(0)
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Manager

Relationship

The support has been very good. The vendor has a new portal where we can listen to the actual phone...

Sep 2022
||
(0)
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Manager

Product

We are having issues with the text alerts in the system. Someone that had an appointment on one day...

Sep 2022
||
(0)
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Manager

Relationship

The person that I deal with on a regular basis from RevSpring is very good.

Sep 2022
||
(0)
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Manager

Value

Talksoft is a great program. I have used other programs before, and Talksoft seems to be a whole lot...

Sep 2022
||
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Analyst/Coordinator

Product

When I think of the Talksoft Appointment Reminder software, I think of two things. I think of the...

Jun 2022
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Analyst/Coordinator

Relationship, Product

RevSpring's system is great, and we haven't had any issues. When we do have little tweaks, the...

Jun 2022
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