Smart Hospital Platform Commentary
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Subject Expert
Kyle Chilton
Senior Insights Director
KLAS Senior Insights Director - Kyle Chilton
 
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User Commentary

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VP/Other Executive

Operations

Artisight's training has always been great. We haven't had any problems with it. The nice part is...

Jul 2024
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VP/Other Executive

Relationship, Product, Value

Smart Hospital Platform meets all of our needs. The vendor has started to figure out how to build...

Jul 2024
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VP/Other Executive

Relationship

Artisight's people are very empowered. We don't have any issues with that. Even junior people on the...

Jul 2024
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VP/Other Executive

Value

Artisight is pretty easygoing with their charges. We don't feel nickel-and-dimed by them at all. We...

Jul 2024
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VP/Other Executive

Relationship, Operations

When our team implements things, Artisight will come behind us and clean things up, make them look...

Jul 2024
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VP/Other Executive

Loyalty, Product

We actually don't want Smart Hospital Platform to integrate with other systems. We want it to sit...

Jul 2024
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VP/Other Executive

Loyalty

Artisight is absolutely part of our long-term plans. We love what they do. I highly recommend...

Jul 2024
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Manager

Product

Sometimes the users won't lose connectivity, but they will just freeze or have intermittent concerns...

Jul 2024
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Manager

Relationship

We had an initial issue, but Artisight was quick to fix the problem. That was one of the biggest...

Jul 2024
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Manager

Value

Everything is expensive, and Artisight's pricing model is comparable with the rest of the market. We...

Jul 2024
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Manager

Operations

Artisight did a nice job with implementation services, including all upgrades. We haven't had a lot...

Jul 2024
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CIO

Operations, Product

The advice I would give a customer implementing the system with Artisight is to recognize that the...

Jun 2024
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CIO

Relationship, Value

Artisight's key strengths are creativity, flexibility, and innovation. I think Artisight has no...

Jun 2024
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CIO

Product, Value

Using Smart Hospital Platform, we have generally seen an improvement in patient experience judging...

Jun 2024
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CIO

Product

I would definitely recommend Smart Hospital Platform to peers. It does what we have rolled it out...

Jun 2024
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Director

Loyalty, Value

We have several different metrics we are utilizing to measure outcomes from the product, including...

Jun 2024
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Director

Loyalty, Product

If someone else were implementing Artisight’s product, my advice would be to make sure they do a lot...

Jun 2024
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Director

Value

We haven't had to pay Artisight for the little things we have asked them for, like when we have...

Jun 2024
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Director

Relationship, Product

The partnership that we have had with Artisight has been really great. Their adaptability, their...

Jun 2024
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Director

Relationship

Artisight has kept their promises. We had ups and downs with them. We have had a couple of times...

Jun 2024
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Director

Relationship, Operations

The vendor has had a few issues with some of their upgrades where they have had to postpone or stall...

Jun 2024
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Director

Loyalty, Product

We have ADT information coming in from another vendor’s product into Artisight’s solution, and I...

Jun 2024
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Director

Relationship

Artisight is growing faster than they can keep up with at this point. We are starting to feel the...

Jun 2024
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Director

Product, Value

We are thrilled, our nurses are thrilled, and our patients are surprisingly happy. We were a little...

Jun 2024
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Director

Product

One of our goals is to retain potential retirees or light-duty nurses. Retaining nurses, especially...

Jun 2024
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Director

Relationship

The vendor's executives are very highly engaged. We have routine steering meetings with Artisight...

Jun 2024
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Director

Loyalty, Product

A competitor's product was impressive, but Artisight's product just seemed to have more of what we...

Jun 2024
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CNO

Loyalty

We selected Smart Hospital Platform because we saw it as a platform solution and because we saw a...

Jun 2024
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CNO

Relationship

With any new company that is a start-up, there are always normal growing pains as the company grows,...

Jun 2024
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CNO

Product, Value

We did not anticipate such a positive impact on patient experience scores, so that was more than we...

Jun 2024
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CNO

Value

Because we saw the value of the tool, we did make a small investment in Artisight's mobile cart...

Jun 2024
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CNO

Loyalty, Value

There is a soft ROI if we just focus strictly on labor costs. The ROI is a little better than...

Jun 2024
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CNO

Value

We have seen a really nice reduction in falls in the patient rooms. We have seen really impressive...

Jun 2024
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CNO

Relationship

A strength is Artisight’s clinical leadership. Artisight has been a really great partner for us;...

Jun 2024
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CNO

Operations, Product, Value

With the product, it was fairly easy to get folks on board. We did a pilot and monitored outcomes...

Jun 2024
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Director

Product, Value

We saw outcomes right away; the outcomes couldn’t really have been proved with data, but we saw...

Jun 2024
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Director

Relationship

Artisight’s overall customer service has been pretty good, and they are really responsive to us. For...

Jun 2024
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Director

Product

There could be a use case for Artisight's system in residential care facilities or nursing homes,...

Jun 2024
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Director

Loyalty, Product

Artisight’s system has met the purposes that we got on board with it for in the beginning: to have a...

Jun 2024
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Director

Relationship, Operations, Product

Artisight is learning as they go, and we are learning with them. But I don't know that I would call...

Jun 2024
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Director

Value

The kind of technology that Smart Hospital Platform has is crazy expensive.

Jun 2024
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Director

Loyalty, Product

There are some things that we want that Artisight is working on that we don't have yet. One example...

Jun 2024
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Director

Loyalty

Artisight is working on the technology so that the virtual nurse can come up on the TV screen or an...

Jun 2024
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Director

Product

Artisight recommends a certain type of camera, but they don’t sell the cameras. When we first...

Jun 2024
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Chief Innovation Officer

Operations

The implementation was a little interesting. We basically had to procure and install our own...

May 2024
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Chief Innovation Officer

Loyalty

We come up with use cases faster than Artisight can develop for them. But in terms of the vendor...

May 2024
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Chief Innovation Officer

Relationship, Product

Artisight is small and nimble enough to quickly respond to any needs that we have. We don't call up...

May 2024
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Chief Innovation Officer

Product

There are a lot of vendors out there that put cameras in rooms. Artisight puts cameras, speakers,...

May 2024
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Chief Innovation Officer

Product

Once an individual understands that Artisight’s product is a platform and not a specific solution,...

May 2024
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Chief Innovation Officer

Value

The benefit that we set out to achieve hasn't been achieved yet, but we have achieved a number of...

May 2024
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Chief Innovation Officer

Relationship

I would tell a customer to set expectations appropriately around benefits. Most of the advice I...

May 2024
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Chief Innovation Officer

Relationship

An opportunity for improvement is maybe more clarity around all the details that we need to be on...

May 2024
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Chief Innovation Officer

Loyalty

One of our executives had a history of working closely with Artisight and wanted us to deploy...

May 2024
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Director

Relationship

What has gone really well with Artisight is their willingness to work with us and understand our...

May 2024
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Director

Relationship

We have had a couple of technical issues with Artisight that have been challenging to solve, and I...

May 2024
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Director

Loyalty, Relationship

I look forward to being able to use Artisight's platform for additional AI algorithms and use cases...

May 2024
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Director

Product

From what I have seen, Artisight has been ahead of the curve in developing some AI algorithms. They...

May 2024
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Director

Loyalty, Product

Artisight's product stands apart from the rest as a platform that can be used for multiple different...

May 2024
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Director

Relationship

Artisight really focuses on helping solve clinician issues, and their culture, attitude, and...

May 2024
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Director

Relationship

One of the things that I appreciate about Artisight's company is that maybe it is still small, but...

May 2024
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Director

Product

Artisight offers a platform that uses different sensor technology, like cameras and speakers, to...

May 2024
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Director

Loyalty, Value

When we implemented Artisight's product, the primary purpose was to help us improve nursing...

May 2024
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Director

Loyalty

We chose Artisight for several reasons. They were ahead of the curve in developing some of their AI...

May 2024
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Director

Relationship

I would tell somebody looking into Artisight that there is a lot of potential with how the...

May 2024
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Director

Relationship, Product

Artisight’s innovation is good, and Artisight is sort of quick to develop new things, like...

May 2024
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Director

Relationship, Operations, Product

Artisight has been really good about getting updates out quickly, but I do wish that some of the...

May 2024
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Director

Loyalty, Value

The future vision of where we see this platform going is part of why we picked it as a leader. One...

May 2024
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Director

Operations

During the initial implementation or installation of the equipment with Artisight, there was an...

May 2024
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Director

Relationship

We have had some glitches, but the vendor has been very responsive in helping us work through those....

May 2024
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Director

Product

There are some aspects that don't quite integrate as well as we would like. The product is also...

May 2024
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Director

Product

We haven't had many upgrades with Artisight. There are probably some things futuristic that could...

May 2024
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Director

Product, Value

I struggle with driving tangible outcomes because some of the use cases we are pursuing are just...

May 2024
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Director

Loyalty, Relationship

As a vendor, Artisight has been responsive. They have been collaborative and willing to think...

May 2024
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Director

Loyalty, Relationship, Product

Artisight is very collaborative and transparent. I think that their analytics and artificial...

May 2024
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Chief Innovation Officer

Operations

As the customer approaches the end of the deployment schedule, they need to be all about nursing...

May 2024
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Director

Relationship, Operations

Artisight really partnered with us throughout the process, so we were able to set dates that we...

May 2024
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Director

Relationship, Product

We are having ongoing discussions with Artisight about their upgrade process. They are a developing...

May 2024
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Director

Product

Artisight is continuing to offer enhancements that are definitely making things easier. They did a...

May 2024
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Director

Relationship

From a support perspective, it is really easy for our end users to contact Artisight directly. There...

May 2024
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Director

Relationship

From the executive side of the world, Artisight is very open to conversations. Andy Gostine, their...

May 2024
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Director

Loyalty

We are still limited right now with what we have rolled out and implemented. The system is really...

May 2024
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Director

Loyalty

We did a full scan of vendors for patient observation and virtual nursing in general. We compared...

May 2024
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Director

Loyalty

We selected Artisight’s solution to be a replacement for a legacy EHR platform. We transitioned from...

May 2024
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Director

Product, Value

Artisight is a virtual health and AI-enabled company that supports creating a smart hospital that...

May 2024
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Director

Loyalty, Product

My advice is going to be pretty similar to what we say with every vendor: customers should ensure...

May 2024
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Director

Relationship

Artisight is definitely very knowledgeable in what they are offering. They also have a very strong...

May 2024
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Director

Loyalty, Relationship

Artisight is definitely a growing company, and they are doing a great job, but it is really just...

May 2024
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Manager

Culture

Smart Hospital Platform does not meet all my needs today, but it has that capability. I didn't get...

May 2024
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Manager

Operations

Training could be an opportunity for improvement. In the beginning, we didn't quite know how to...

May 2024
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Manager

Product, Value

Artisight has given us the equipment and brought in the software for us to be able to have...

May 2024
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Manager

Operations, Value

We were expecting to achieve the outcome of giving time back to the nurses, and when we had the...

May 2024
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Manager

Product, Value

We are expecting huge safety outcomes at the nurses’ station monitoring. Just recently, we had a...

May 2024
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Manager

Loyalty, Operations, Product

I would coach another organization more on how to implement things, what kind of timing to have, and...

May 2024
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Manager

Relationship, Product

Artisight’s availability is at the top of the list as far as strengths go. If anything goes wrong...

May 2024
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Manager

Relationship

I don't really have any opportunities for improvement. I was in many meetings where we would meet...

May 2024
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Manager

Loyalty, Product

From an admission standpoint, one thing we are doing really well is social determinants of health....

May 2024
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Manager

Relationship, Product

It is thinking outside the box, but what I appreciate about Artisight is that they just ask how they...

May 2024
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Manager

Operations

The training for Smart Hospital Platform was actually pretty easy, and we evolved as we went, but in...

May 2024
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Manager

Product, Value

Smart Hospital Platform is pretty great. It is pretty easy to use. A key strength of Smart Hospital...

May 2024
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Manager

Product

An outcome we are expecting to achieve is nurse satisfaction; we want nurses to feel like things are...

May 2024
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Manager

Product, Value

One thing we have been able to do is bathing and oral care. The nurses can actually go into the...

May 2024
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Manager

Relationship

Artisight’s communication has been great. They are very attentive to any concerns we have. We put...

May 2024
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(0)
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Manager

Operations

I wish Artisight would have provided a little more feedback on how other facilities use Smart...

May 2024
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(0)
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Manager

Loyalty, Product

The vendor is always growing and implementing things. We just haven't quite seen that. I know that...

May 2024
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Manager

Loyalty, Product, Value

Virtual nursing is exciting. I have been in nursing for several years, and the solution has really...

May 2024
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Manager

Product, Value

One outcome is better communication. If we see a doctor in the room, we can catch them in there. A...

May 2024
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