Smart Hospital Platform Commentary
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Subject Expert
Kyle Chilton
Senior Insights Director
Commentary Summary
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User Commentary
Operations
Artisight's training has always been great. We haven't had any problems with it. The nice part is...
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Relationship, Product, Value
Smart Hospital Platform meets all of our needs. The vendor has started to figure out how to build...
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Relationship
Artisight's people are very empowered. We don't have any issues with that. Even junior people on the...
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Value
Artisight is pretty easygoing with their charges. We don't feel nickel-and-dimed by them at all. We...
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Relationship, Operations
When our team implements things, Artisight will come behind us and clean things up, make them look...
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Loyalty, Product
We actually don't want Smart Hospital Platform to integrate with other systems. We want it to sit...
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Loyalty
Artisight is absolutely part of our long-term plans. We love what they do. I highly recommend...
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Product
Sometimes the users won't lose connectivity, but they will just freeze or have intermittent concerns...
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Relationship
We had an initial issue, but Artisight was quick to fix the problem. That was one of the biggest...
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Value
Everything is expensive, and Artisight's pricing model is comparable with the rest of the market. We...
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Operations
Artisight did a nice job with implementation services, including all upgrades. We haven't had a lot...
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Operations, Product
The advice I would give a customer implementing the system with Artisight is to recognize that the...
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Relationship, Value
Artisight's key strengths are creativity, flexibility, and innovation. I think Artisight has no...
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Product, Value
Using Smart Hospital Platform, we have generally seen an improvement in patient experience judging...
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Product
I would definitely recommend Smart Hospital Platform to peers. It does what we have rolled it out...
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Loyalty, Value
We have several different metrics we are utilizing to measure outcomes from the product, including...
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Loyalty, Product
If someone else were implementing Artisight’s product, my advice would be to make sure they do a lot...
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Value
We haven't had to pay Artisight for the little things we have asked them for, like when we have...
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Relationship, Product
The partnership that we have had with Artisight has been really great. Their adaptability, their...
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Relationship
Artisight has kept their promises. We had ups and downs with them. We have had a couple of times...
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Relationship, Operations
The vendor has had a few issues with some of their upgrades where they have had to postpone or stall...
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Loyalty, Product
We have ADT information coming in from another vendor’s product into Artisight’s solution, and I...
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Relationship
Artisight is growing faster than they can keep up with at this point. We are starting to feel the...
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Product, Value
We are thrilled, our nurses are thrilled, and our patients are surprisingly happy. We were a little...
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Product
One of our goals is to retain potential retirees or light-duty nurses. Retaining nurses, especially...
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Relationship
The vendor's executives are very highly engaged. We have routine steering meetings with Artisight...
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Loyalty, Product
A competitor's product was impressive, but Artisight's product just seemed to have more of what we...
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Loyalty
We selected Smart Hospital Platform because we saw it as a platform solution and because we saw a...
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Relationship
With any new company that is a start-up, there are always normal growing pains as the company grows,...
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Product, Value
We did not anticipate such a positive impact on patient experience scores, so that was more than we...
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Value
Because we saw the value of the tool, we did make a small investment in Artisight's mobile cart...
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Loyalty, Value
There is a soft ROI if we just focus strictly on labor costs. The ROI is a little better than...
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Value
We have seen a really nice reduction in falls in the patient rooms. We have seen really impressive...
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Relationship
A strength is Artisight’s clinical leadership. Artisight has been a really great partner for us;...
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Operations, Product, Value
With the product, it was fairly easy to get folks on board. We did a pilot and monitored outcomes...
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Product, Value
We saw outcomes right away; the outcomes couldn’t really have been proved with data, but we saw...
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Relationship
Artisight’s overall customer service has been pretty good, and they are really responsive to us. For...
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Product
There could be a use case for Artisight's system in residential care facilities or nursing homes,...
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Loyalty, Product
Artisight’s system has met the purposes that we got on board with it for in the beginning: to have a...
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Relationship, Operations, Product
Artisight is learning as they go, and we are learning with them. But I don't know that I would call...
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Value
The kind of technology that Smart Hospital Platform has is crazy expensive.
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Loyalty, Product
There are some things that we want that Artisight is working on that we don't have yet. One example...
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Loyalty
Artisight is working on the technology so that the virtual nurse can come up on the TV screen or an...
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Product
Artisight recommends a certain type of camera, but they don’t sell the cameras. When we first...
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Operations
The implementation was a little interesting. We basically had to procure and install our own...
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Loyalty
We come up with use cases faster than Artisight can develop for them. But in terms of the vendor...
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Relationship, Product
Artisight is small and nimble enough to quickly respond to any needs that we have. We don't call up...
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Product
There are a lot of vendors out there that put cameras in rooms. Artisight puts cameras, speakers,...
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Product
Once an individual understands that Artisight’s product is a platform and not a specific solution,...
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Value
The benefit that we set out to achieve hasn't been achieved yet, but we have achieved a number of...
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Relationship
I would tell a customer to set expectations appropriately around benefits. Most of the advice I...
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Relationship
An opportunity for improvement is maybe more clarity around all the details that we need to be on...
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Loyalty
One of our executives had a history of working closely with Artisight and wanted us to deploy...
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Relationship
What has gone really well with Artisight is their willingness to work with us and understand our...
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Relationship
We have had a couple of technical issues with Artisight that have been challenging to solve, and I...
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Loyalty, Relationship
I look forward to being able to use Artisight's platform for additional AI algorithms and use cases...
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Product
From what I have seen, Artisight has been ahead of the curve in developing some AI algorithms. They...
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Loyalty, Product
Artisight's product stands apart from the rest as a platform that can be used for multiple different...
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Relationship
Artisight really focuses on helping solve clinician issues, and their culture, attitude, and...
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Relationship
One of the things that I appreciate about Artisight's company is that maybe it is still small, but...
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Product
Artisight offers a platform that uses different sensor technology, like cameras and speakers, to...
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Loyalty, Value
When we implemented Artisight's product, the primary purpose was to help us improve nursing...
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Loyalty
We chose Artisight for several reasons. They were ahead of the curve in developing some of their AI...
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Relationship
I would tell somebody looking into Artisight that there is a lot of potential with how the...
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Relationship, Product
Artisight’s innovation is good, and Artisight is sort of quick to develop new things, like...
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Relationship, Operations, Product
Artisight has been really good about getting updates out quickly, but I do wish that some of the...
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Loyalty, Value
The future vision of where we see this platform going is part of why we picked it as a leader. One...
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Operations
During the initial implementation or installation of the equipment with Artisight, there was an...
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Relationship
We have had some glitches, but the vendor has been very responsive in helping us work through those....
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Product
There are some aspects that don't quite integrate as well as we would like. The product is also...
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Product
We haven't had many upgrades with Artisight. There are probably some things futuristic that could...
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Product, Value
I struggle with driving tangible outcomes because some of the use cases we are pursuing are just...
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Loyalty, Relationship
As a vendor, Artisight has been responsive. They have been collaborative and willing to think...
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Loyalty, Relationship, Product
Artisight is very collaborative and transparent. I think that their analytics and artificial...
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Operations
As the customer approaches the end of the deployment schedule, they need to be all about nursing...
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Relationship, Operations
Artisight really partnered with us throughout the process, so we were able to set dates that we...
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Relationship, Product
We are having ongoing discussions with Artisight about their upgrade process. They are a developing...
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Product
Artisight is continuing to offer enhancements that are definitely making things easier. They did a...
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Relationship
From a support perspective, it is really easy for our end users to contact Artisight directly. There...
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Relationship
From the executive side of the world, Artisight is very open to conversations. Andy Gostine, their...
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Loyalty
We are still limited right now with what we have rolled out and implemented. The system is really...
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Loyalty
We did a full scan of vendors for patient observation and virtual nursing in general. We compared...
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Loyalty
We selected Artisight’s solution to be a replacement for a legacy EHR platform. We transitioned from...
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Product, Value
Artisight is a virtual health and AI-enabled company that supports creating a smart hospital that...
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Loyalty, Product
My advice is going to be pretty similar to what we say with every vendor: customers should ensure...
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Relationship
Artisight is definitely very knowledgeable in what they are offering. They also have a very strong...
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Loyalty, Relationship
Artisight is definitely a growing company, and they are doing a great job, but it is really just...
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Culture
Smart Hospital Platform does not meet all my needs today, but it has that capability. I didn't get...
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Operations
Training could be an opportunity for improvement. In the beginning, we didn't quite know how to...
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Product, Value
Artisight has given us the equipment and brought in the software for us to be able to have...
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Operations, Value
We were expecting to achieve the outcome of giving time back to the nurses, and when we had the...
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Product, Value
We are expecting huge safety outcomes at the nurses’ station monitoring. Just recently, we had a...
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Loyalty, Operations, Product
I would coach another organization more on how to implement things, what kind of timing to have, and...
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Relationship, Product
Artisight’s availability is at the top of the list as far as strengths go. If anything goes wrong...
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Relationship
I don't really have any opportunities for improvement. I was in many meetings where we would meet...
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Loyalty, Product
From an admission standpoint, one thing we are doing really well is social determinants of health....
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Relationship, Product
It is thinking outside the box, but what I appreciate about Artisight is that they just ask how they...
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Operations
The training for Smart Hospital Platform was actually pretty easy, and we evolved as we went, but in...
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Product, Value
Smart Hospital Platform is pretty great. It is pretty easy to use. A key strength of Smart Hospital...
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Product
An outcome we are expecting to achieve is nurse satisfaction; we want nurses to feel like things are...
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Product, Value
One thing we have been able to do is bathing and oral care. The nurses can actually go into the...
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Relationship
Artisight’s communication has been great. They are very attentive to any concerns we have. We put...
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Operations
I wish Artisight would have provided a little more feedback on how other facilities use Smart...
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Loyalty, Product
The vendor is always growing and implementing things. We just haven't quite seen that. I know that...
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Loyalty, Product, Value
Virtual nursing is exciting. I have been in nursing for several years, and the solution has really...
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Product, Value
One outcome is better communication. If we see a doctor in the room, we can catch them in there. A...
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