athenaPractice EHR/PM – Small Practices Commentary
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Subject Expert
Chris Clune
Research Director
Commentary Summary
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User Commentary
Loyalty, Value
I would love to get rid of athenahealth's system because its billing is so atrocious and its cost is...
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Value
We get cost increases from athenahealth every year. They send us things from marketplace vendors who...
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Operations, Product
Our integration with athenahealth has been pretty good. The problems we have are on our other...
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Product
athenahealth's patient portal is weird, and it doesn't make a lot of sense.
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Relationship
Our athenahealth customer service person wasn't great about responding to things. They were supposed...
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Loyalty, Value
Organizations never get their money's worth from an EHR, but athenahealth's system has a lot of...
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Value
Whether I would recommend the system would depend on the size of the practice and on the person...
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Culture, Relationship
athenahealth keeps their promises, but sometimes, it takes forever for things to happen. For...
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Relationship, Value
When the product was a Centricity product, it was awesome. We had great vendor support, and the...
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