athenaPractice EHR/PM – Small Practices Commentary
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Subject Expert
Chris Clune
Research Director
Commentary Summary
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User Commentary
Relationship
We have a new customer service person with athenahealth, and I guess athenahealth doesn't like me...
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Product
athenahealth’s billing is so bad. Billing doesn't happen. They have it smartly bundled though to get...
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Relationship, Product
The clinical side of the product is good, and they are pretty good at integration. Sometimes things...
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Relationship
athenahealth has a new scheduling system, and I don’t like it at all. We can’t seem to see certain...
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Operations
There is so much training for the product. When people look at the training, it is overwhelming...
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Relationship
We have seen a lack of explanations from athenahealth. We have a regularly scheduled meeting with...
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Loyalty, Product
Things are going very well with the clinical side of the system. The system is user friendly for...
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Relationship, Operations
We get some updates here and there, and sometimes, athenahealth won't tell us about updates far...
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Product
It would be nice if the system had a way to do certain outreaches for patient confirmations for...
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Product
The system isn't an all-around great EHR, mostly because of the business area. The vendor needs to...
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Product
The system's scheduling abilities definitely need to be improved. The vendor needs to go back to the...
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Relationship, Product
I love that athenahealth has a community area where we can have conversations and speak about...
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Relationship
athenahealth's support is very difficult. First, we have to try to get help on the web. Then, the...
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Value
I get a monthly bill from athenahealth that hasn't really increased, so I hope I'm just going to...
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Relationship
I always prefer to talk to a person in terms of customer service, so going through the whole process...
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Operations
athenahealth's new scheduling piece is difficult to use. There is no training provided unless we go...
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Product
The product is pretty easy to use, and the technology for the medical record is great. It allows for...
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Value
I would not purchase athenahealth's system again because I can't seamlessly process claims through...
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Product
athenaPractice EHR/PM is pretty good, but I wouldn’t go with it again. One problem is that the...
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Product
I don't like how the system does social history. That information is something the vendor wants the...
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Loyalty
athenaPractice EHR/PM meets our needs and is pretty easy to use. We chose it for various reasons. We...
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Relationship
I haven’t gotten much phone support with athenahealth because I don’t have time to sit on the phone....
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Relationship
The person that we work with from athenahealth is kind of halfway between some of the things they...
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Relationship
athenahealth needs to have better billing. We tried to get them to do something with coding, and...
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Value
I don’t think this solution is appropriate for a practice our size. We are too small, and the system...
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Operations
The initial onboarding with athenahealth was a nightmare. There were parts of the go-live that were...
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Operations
The training from athenahealth is good, and I like it. However, we have to seek it out. Because of...
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Product
There are a lot of problems in the EHR with the labs matching up. Things that used to work suddenly...
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