athenaPractice EMR/PM – Small Practices
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Aaron Gleave
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User Commentary

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Physician

Functionality and Upgrades

athenahealth is doing well with their customer service. The solution does what we want it to do. We...

Jun 2022
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VP/Other Executive

Functionality and Upgrades

The only thing that I still have trouble with is the reports. I have to call the support team almost...

May 2022
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VP/Other Executive

Relationship

I have had so many different account representatives, but part of that is because of COVID-19. My...

May 2022
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VP/Other Executive

Functionality and Upgrades

The athenaPractice product is a wonderfully flexible EMR. It is fairly intuitive. There are a few...

May 2022
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VP/Other Executive

Functionality and Upgrades

The updates are coming so quickly. The issue is not that the vendor isn't telling us, it is that I...

May 2022
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VP/Other Executive

Implementation and Training

I am not a fan of the little video trainings because I don't learn that way. We had one training...

May 2022
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CEO/President

ROI / Cost (care and feeding)

The vendor supports integration very well, but integration costs thousands of dollars, so I get kind...

Jan 2022
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CEO/President

Service and Support

I crashed our athenahealth system before, and their support team was able to get me up and running.

Jan 2022
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CEO/President

Relationship

I know one of athenahealth's leaders. They visited our clinic one time, which touched my heart. I...

Jan 2022
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CEO/President

Functionality and Upgrades

I love athenahealth's system. I can make it functional and get the data I need. I have spent a lot...

Jan 2022
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CEO/President

Other Observations & Comments

athenahealth seems to update their system every time we breathe.

Jan 2022
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CEO/President

Future Outlook

I hate to say it, but athenahealth's system isn’t part of our long-term plans. We had to change the...

Jan 2022
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CEO/President

Functionality and Upgrades

athenahealth's system does work exactly as athenahealth told us it would.

Jan 2022
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