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Access info about Small Practice Ambulatory EMR/PM (10 or fewer Physicians) on your dashboard or bookmark under

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athenaPractice EMR/PM – Small Practices Comments
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KLAS Research Director - Aaron Gleave
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Aaron Gleave

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aaron.gleave@klasresearch.com

 
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User Commentary

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Manager

Some of the things in the system are pretty easy to use. Staff members come from places that use...

Jul 2021
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Manager

athenahealth’s training is okay. That is partially on us because we don’t have someone internal that...

Jul 2021
||
(0)
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Manager

What we bought from athenahealth is exactly what we thought we were getting. I would recommend the system....

Jul 2021
||
(0)
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Manager

Providers would like to have fewer clicks in athenahealth's system, and some of the searching on the...

Jul 2021
||
(0)
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Manager

Everybody would like athenahealth’s system to be cheaper, but I don’t think that is going to happen.

Jul 2021
||
(0)
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Physician

athenahealth is very proactive. Their response is always prompt. They are thorough. They point me to...

Jun 2021
||
(0)
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Physician

Our relationship with athenahealth is good. I love the support people. They are always helpful. They...

Jun 2021
||
(0)
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Physician

Our measurable outcomes have been pretty good in terms of being able to document what we need to...

Jun 2021
||
(0)
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Physician

With the most recent upgrade, the functionality has been a bit of a challenge because there have...

Jun 2021
||
(0)
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Manager

This is the only system we have been on, but it does seem that we get a lot of charges for...

Apr 2021
||
(0)
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Manager

When we went into the project, we didn’t know anything about electronic medical records. We have...

Apr 2021
||
(0)
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Manager

athenahealth's implementation and upgrades have been pretty easy. The vendor did a great job with...

Mar 2021
||
(0)
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Manager

athenahealth was supposed to have upgraded the system already, but there have been delays because of...

Mar 2021
||
(0)
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CEO/President

We are getting an upgrade from athenahealth that will help us with some of the current fiscal and...

Mar 2021
||
(0)
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CEO/President

The product is absolutely part of our long-term plans. It is a pretty great solution. We like the...

Mar 2021
||
(0)
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CEO/President

We are talking with the sales team about getting some more technology from the vendor. The vendor is...

Mar 2021
||
(0)
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CEO/President

The vendor's charging has been great. We have gotten through all of the years of upgrading with no...

Mar 2021
||
(0)
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CEO/President

We haven't had any problems at all with integration. We are getting our interface with the...

Mar 2021
||
(0)
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CEO/President

We have a lot of things spinning with the executives, so we have good executive involvement from athenahealth....

Mar 2021
||
(0)
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Director

If I were starting over, I would lean toward not buying the system again and getting something...

Mar 2021
||
(0)
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Director

The vendor does nickel-and-dime. I get so many bills from them that it is almost impossible to keep...

Mar 2021
||
(0)
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Director

The vendor's support is pretty good. When we call, someone helps us out pretty fast. The vendor's...

Mar 2021
||
(0)
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Analyst/Coordinator

I am satisfied with the system. It does everything with ease. If there is ever an issue, I just...

Jan 2021
||
(0)
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Analyst/Coordinator

The vendor has definitely supported us during the COVID-19 crisis. They set up features in our...

Jan 2021
||
(0)
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 or  to see details.

Analyst/Coordinator

The system meets all of my needs, but permissions are granted based on what we need to see. I don't...

Jan 2021
||
(0)
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Analyst/Coordinator

The vendor is always open to suggestions for new technology. The ideas we give aren't always...

Jan 2021
||
(0)
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Analyst/Coordinator

The vendor's service is always proactive. Every morning when I log in to the system, there is a...

Jan 2021
||
(0)
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Analyst/Coordinator

The only time there is any executive involvement is when I have to log any kind of problem. That...

Jan 2021
||
(0)
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Analyst/Coordinator

The vendor's training is phenomenal. We get rollouts before an update takes place that let us know...

Jan 2021
||
(0)
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 or  to see details.

Analyst/Coordinator

The system is very user friendly. The system is in color and not just in black and white, so it is...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Training new users on the system is very easy. Sometimes I don't have a lot of time to train when...

Jan 2021
||
(0)
 Thank you  Helpful

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Manager

For some things, athenahealth doesn’t charge. Other vendors charge us for everything. Even if we...

Jan 2021
||
(0)
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Manager

One of the biggest issues I have been frustrated with this year is the reports not working properly....

Jan 2021
||
(0)
 Thank you  Helpful

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Manager

The PM system is easier to use. I don’t have any issues on the PM side in terms of usability, but...

Jan 2021
||
(0)
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Manager

athenahealth’s support is very slow to follow up with things. Things seem to lag. If we give...

Jan 2021
||
(0)
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Director

This system is definitely part of our long-term plans. I would buy it again in a heartbeat. I think...

Jan 2021
||
(0)
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 or  to see details.

Director

The top three attributes I would like athenahealth to focus on are quality, ease of use, and price.

Jan 2021
||
(0)
 Thank you  Helpful

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Physician

I can get all the reports I need from the system. The reports are readable and easy to generate.

Jan 2021
||
(0)
 Thank you  Helpful

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Physician

I would love to have even more customization options for our specialty in the system. I know we have...

Jan 2021
||
(0)
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Physician

I like that athena's system is configurable. We can easily schedule, and the system integrates well...

Jan 2021
||
(0)
 Thank you  Helpful

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Analyst/Coordinator

The solution is not completely in the cloud, and we don't have the immediate hands-on ability to...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

athenahealth keeps their promises the best that they can. A lot of people don't realize that the...

Nov 2020
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(0)
 Thank you  Helpful

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Analyst/Coordinator

The PM side is the better of the two. The vendor has done a really good job. GE built the product,...

Nov 2020
||
(0)
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Analyst/Coordinator

I don't know whether this problem goes back to athenahealth or the reseller, but if we choose...

Nov 2020
||
(0)
 Thank you  Helpful

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Analyst/Coordinator

We would like for there to be a mobile application for electronic prescribing. That is not currently...

Nov 2020
||
(0)
 Thank you  Helpful

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Physician

The vendors we use are good about not nickel-and-diming. athena nickel-and-dimes more than our other...

Nov 2020
||
(0)
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Physician

athena could improve their training if they had better responses to questions and a help desk. We...

Nov 2020
||
(0)
 Thank you  Helpful

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Physician

If someone asked me about the system, I would tell him or her to do a bit more research and maybe...

Nov 2020
||
(0)
 Thank you  Helpful

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Physician

We don’t get very good support. We don’t use it. The vendor is not very good as far as being...

Nov 2020
||
(0)
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Physician

In terms of supporting patient-centered care, the EMR by itself is not very helpful. It is hard to...

Nov 2020
||
(0)
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