Tell us about you

Work Email required

Organization required

First Name required

Last Name required

Job Title required

Phone required (###) ###-####, or int ######...

City required

State/Province required

Business Information

Tell us about your organization

error messages will go here...

Looks like we’re already familiar with you!

Please press next to continue with the survey.

Looks like we’re already familiar with you!

According to your account type you are not eligible to take surveys at this time. If this is a mistake, please contact KLAS.

If you are trying to access KLAS research data and reports, an email has been sent to   with a link to login.

If the email doesn't appear in your inbox, ask your IT department to add KLASresearch.com to your company spam filter's "whitelist", and check your email's spam folder.

Membership Commitment

In exchange for giving their feedback, healthcare providers can create an account to get access to industry reports, user commentary, and real-time ratings.

By submitting your account request, you are engaged in patient care as either an employee (or contractor) of your provider organization and that you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically.

To learn more about how we process and protect your personal data, you may view our Privacy policy.

By submitting your account request, you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically. To learn more about how we process and protect your personal data, you may view our Privacy policy.

By submitting your account request, you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically.

To learn more about how we process and protect your personal data, you may view our Privacy policy.

 

To learn more about how we process and protect your personal data, you may view our Privacy policy.

 

To learn more about how we process and protect your personal data, you may view our Privacy policy.

Thank You! Your information was submitted successfully!

Next Steps - An email has been sent to . Please follow its instructions to verify your email, and login.

If the email doesn't appear in your inbox, try asking your IT department to add KLASresearch.com to your company spam filter's "whitelist", and checking your email's spam folder.

Thank You! Your information was submitted successfully!

Next Steps - A KLAS representative will contact you to discuss working with KLAS, typically within 24 to 48 hours.

If you have any further questions please contact info@klasresearch.com or 1-800-920-4109.

Surprise! Looks like we already have an account for you.

An email has been sent to blah@blah.com with a link to login.

If the email doesn't appear in your inbox, try asking your IT department to add KLASresearch.com to your company spam filter's "whitelist", and checking your email's spam folder.

Thank you !

Access info about Small Practice Ambulatory EMR/PM (10 or fewer Physicians) on your dashboard or bookmark under

(Your Products / Your Organization's Products)


athenaPractice EMR/PM – Small Practices Comments
Filtered view: All

KLAS Research Director - Aaron Gleave
Subject Expert

Aaron Gleave

Research Director

aaron.gleave@klasresearch.com

 
View Advanced Filters

Advanced Filters

Job Level
Comment Type
Overall Satisfaction
Click stars to filter
By Month
1
6
12
24
36
By Date Range
from
to
Comment Categories

Featured  Report

Commentary Summary

Positive
##%
Neither
##%
Negative
##%

Thank you !

Access info about Small Practice Ambulatory EMR/PM (10 or fewer Physicians) on your dashboard or bookmark under

(Your Products / Your Organization's Products)

Want to see full details?

User Commentary

Sort by

Analyst/Coordinator

I am satisfied with the system. It does everything with ease. If there is ever an issue, I just...

Jan 2021
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The vendor has definitely supported us during the COVID-19 crisis. They set up features in our...

Jan 2021
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The system meets all of my needs, but permissions are granted based on what we need to see. I don't...

Jan 2021
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The vendor is always open to suggestions for new technology. The ideas we give aren't always...

Jan 2021
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The vendor's service is always proactive. Every morning when I log in to the system, there is a...

Jan 2021
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The only time there is any executive involvement is when I have to log any kind of problem. That...

Jan 2021
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The vendor's training is phenomenal. We get rollouts before an update takes place that let us know...

Jan 2021
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The system is very user friendly. The system is in color and not just in black and white, so it is...

Jan 2021
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Training new users on the system is very easy. Sometimes I don't have a lot of time to train when...

Jan 2021
(0)
 Thank you  Helpful

 or  to see details.

Manager

For some things, athenahealth doesn’t charge. Other vendors charge us for everything. Even if we...

Jan 2021
(0)
 Thank you  Helpful

 or  to see details.

Manager

One of the biggest issues I have been frustrated with this year is the reports not working properly....

Jan 2021
(0)
 Thank you  Helpful

 or  to see details.

Manager

The PM system is easier to use. I don’t have any issues on the PM side in terms of usability, but...

Jan 2021
(0)
 Thank you  Helpful

 or  to see details.

Manager

athenahealth’s support is very slow to follow up with things. Things seem to lag. If we give...

Jan 2021
(0)
 Thank you  Helpful

 or  to see details.

Director

This system is definitely part of our long-term plans. I would buy it again in a heartbeat. I think...

Jan 2021
(0)
 Thank you  Helpful

 or  to see details.

Director

The top three attributes I would like athenahealth to focus on are quality, ease of use, and price.

Jan 2021
(0)
 Thank you  Helpful

 or  to see details.

Physician

I can get all the reports I need from the system. The reports are readable and easy to generate.

Jan 2021
(0)
 Thank you  Helpful

 or  to see details.

Physician

I would love to have even more customization options for our specialty in the system. I know we have...

Jan 2021
(0)
 Thank you  Helpful

 or  to see details.

Physician

I like that athena's system is configurable. We can easily schedule, and the system integrates well...

Jan 2021
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The solution is not completely in the cloud, and we don't have the immediate hands-on ability to...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

athenahealth keeps their promises the best that they can. A lot of people don't realize that the...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The PM side is the better of the two. The vendor has done a really good job. GE built the product,...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

I don't know whether this problem goes back to athenahealth or the reseller, but if we choose...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

We would like for there to be a mobile application for electronic prescribing. That is not currently...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Physician

The vendors we use are good about not nickel-and-diming. athena nickel-and-dimes more than our other...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Physician

athena could improve their training if they had better responses to questions and a help desk. We...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Physician

If someone asked me about the system, I would tell him or her to do a bit more research and maybe...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Physician

We don’t get very good support. We don’t use it. The vendor is not very good as far as being...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Physician

In terms of supporting patient-centered care, the EMR by itself is not very helpful. It is hard to...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

The only negative about the product is that the reporting isn't as good as it is for other vendors'...

Jun 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Of all the products we have had, the GE product makes the most sense. It isn't concierge based, and...

Jun 2020
(0)
 Thank you  Helpful

 or  to see details.

Physician

The support people's responsiveness and willingness to share information is great. For example, when...

Jun 2020
(0)
 Thank you  Helpful

 or  to see details.

Physician

As far as I can tell, the vendor avoids charging for every little thing. I don't feel like I get...

Jun 2020
(0)
 Thank you  Helpful

 or  to see details.

Physician

I like that the product is customizable. The vendor delivers new technology to the extent that I...

Jun 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The upgrades are usually timely. We get them once every month or two. Virence Health gets big...

Apr 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Overall, the doctors do like the solution. They like being able to route documents like the medical...

Apr 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Using the system requires the ability to find certain places. The help screens are helpful in...

Apr 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

If we call in with questions or anything, the people at Virence Health are usually very helpful. We...

Apr 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Virence Health has monthly updates and code updates, and we don't get charged for any of them. The...

Apr 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

We would really like the reporting to be more robust. The system has two different parts; one is...

Apr 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Virence Health is usually more reactive. If we have issues, we have to report them. The vendor...

Apr 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

If someone weren't around during the implementation, he or she could get only so much training....

Apr 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

With the whole athenahealth acquisition, the future is uncertain, so we may pause on making our...

Apr 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

We have received our money's worth, but if the vendor lowered their prices and rolled out certain...

Apr 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Since the athenahealth acquisition, the response time for support cases has gotten better. We have...

Apr 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

The vendor has been delivering new technology, but I would like to see more interfaces for tablets...

Apr 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

We don't get many communications or submissions from the vendor. We rely on another vendor to keep...

Apr 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

We define tangible outcomes as the ability to document information and manage patients wherever and...

Apr 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Virence Health is getting better at keeping their promises, but they don't keep all of their...

Apr 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

The vendor has been supporting our integration goals, but I would love to see some more modern...

Apr 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

The overall product quality is good. The biggest advantage of the system is the ability to customize...

Apr 2020
(0)
 Thank you  Helpful

 or  to see details.

 Download as Excel  Print / Save as PDF

Related Reports View All Reports