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athenaPractice EMR/PM – Small Practices
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Subject Expert
Aaron Gleave
Research Director
Commentary Summary
User Commentary
Manager
There was some missing information that we didn't have when we went live with an update to the...
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Manager
We would like some more laboratory integrations in the product. We haven't started down that path.
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Manager
I have had trouble with our recall process and being able to separate out recalls that need to be...
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Manager
I like the athenahealth system. I know how to navigate it. As we get new providers and new users,...
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Manager
Our physicians are looking at going with a different company for both IT and vendor support....
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Manager
Some of the things in the system are pretty easy to use. Staff members come from places that use...
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Manager
athenahealth’s training is okay. That is partially on us because we don’t have someone internal that...
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Manager
What we bought from athenahealth is exactly what we thought we were getting. I would recommend the system....
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Manager
Providers would like to have fewer clicks in athenahealth's system, and some of the searching on the...
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Manager
Everybody would like athenahealth’s system to be cheaper, but I don’t think that is going to happen.
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Physician
athenahealth is very proactive. Their response is always prompt. They are thorough. They point me to...
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Physician
Our relationship with athenahealth is good. I love the support people. They are always helpful. They...
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Physician
Our measurable outcomes have been pretty good in terms of being able to document what we need to...
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Physician
With the most recent upgrade, the functionality has been a bit of a challenge because there have...
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Manager
This is the only system we have been on, but it does seem that we get a lot of charges for...
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Manager
When we went into the project, we didn’t know anything about electronic medical records. We have...
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Manager
athenahealth's implementation and upgrades have been pretty easy. The vendor did a great job with...
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Manager
athenahealth was supposed to have upgraded the system already, but there have been delays because of...
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CEO/President
We are getting an upgrade from athenahealth that will help us with some of the current fiscal and...
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CEO/President
The product is absolutely part of our long-term plans. It is a pretty great solution. We like the...
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CEO/President
We are talking with the sales team about getting some more technology from the vendor. The vendor is...
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CEO/President
The vendor's charging has been great. We have gotten through all of the years of upgrading with no...
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CEO/President
We haven't had any problems at all with integration. We are getting our interface with the...
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CEO/President
We have a lot of things spinning with the executives, so we have good executive involvement from athenahealth....
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Director
If I were starting over, I would lean toward not buying the system again and getting something...
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Director
The vendor does nickel-and-dime. I get so many bills from them that it is almost impossible to keep...
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Director
The vendor's support is pretty good. When we call, someone helps us out pretty fast. The vendor's...
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Analyst/Coordinator
I am satisfied with the system. It does everything with ease. If there is ever an issue, I just...
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Analyst/Coordinator
The vendor has definitely supported us during the COVID-19 crisis. They set up features in our...
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Analyst/Coordinator
The system meets all of my needs, but permissions are granted based on what we need to see. I don't...
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Analyst/Coordinator
The vendor is always open to suggestions for new technology. The ideas we give aren't always...
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Analyst/Coordinator
The vendor's service is always proactive. Every morning when I log in to the system, there is a...
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Analyst/Coordinator
The only time there is any executive involvement is when I have to log any kind of problem. That...
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Analyst/Coordinator
The vendor's training is phenomenal. We get rollouts before an update takes place that let us know...
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Analyst/Coordinator
The system is very user friendly. The system is in color and not just in black and white, so it is...
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Analyst/Coordinator
Training new users on the system is very easy. Sometimes I don't have a lot of time to train when...
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Manager
For some things, athenahealth doesn’t charge. Other vendors charge us for everything. Even if we...
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Manager
One of the biggest issues I have been frustrated with this year is the reports not working properly....
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Manager
The PM system is easier to use. I don’t have any issues on the PM side in terms of usability, but...
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Manager
athenahealth’s support is very slow to follow up with things. Things seem to lag. If we give...
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Director
This system is definitely part of our long-term plans. I would buy it again in a heartbeat. I think...
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Director
The top three attributes I would like athenahealth to focus on are quality, ease of use, and price.
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Physician
I can get all the reports I need from the system. The reports are readable and easy to generate.
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Physician
I would love to have even more customization options for our specialty in the system. I know we have...
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Physician
I like that athena's system is configurable. We can easily schedule, and the system integrates well...
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Analyst/Coordinator
The solution is not completely in the cloud, and we don't have the immediate hands-on ability to...
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Analyst/Coordinator
athenahealth keeps their promises the best that they can. A lot of people don't realize that the...
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Analyst/Coordinator
The PM side is the better of the two. The vendor has done a really good job. GE built the product,...
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Analyst/Coordinator
I don't know whether this problem goes back to athenahealth or the reseller, but if we choose...
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Analyst/Coordinator
We would like for there to be a mobile application for electronic prescribing. That is not currently...
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Physician
The vendors we use are good about not nickel-and-diming. athena nickel-and-dimes more than our other...
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Physician
athena could improve their training if they had better responses to questions and a help desk. We...
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Physician
If someone asked me about the system, I would tell him or her to do a bit more research and maybe...
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Physician
We don’t get very good support. We don’t use it. The vendor is not very good as far as being...
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Physician
In terms of supporting patient-centered care, the EMR by itself is not very helpful. It is hard to...
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