athenaPractice EMR/PM – Small Practices
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Subject Expert
Aaron Gleave
Research Director
Commentary Summary
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User Commentary
The only thing that I still have trouble with is the reports. I have to call the support team almost...
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I have had so many different account representatives, but part of that is because of COVID-19. My...
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The athenaPractice product is a wonderfully flexible EMR. It is fairly intuitive. There are a few...
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The updates are coming so quickly. The issue is not that the vendor isn't telling us, it is that I...
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I am not a fan of the little video trainings because I don't learn that way. We had one training...
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The vendor supports integration very well, but integration costs thousands of dollars, so I get kind...
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I crashed our athenahealth system before, and their support team was able to get me up and running.
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I know one of athenahealth's leaders. They visited our clinic one time, which touched my heart. I...
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I love athenahealth's system. I can make it functional and get the data I need. I have spent a lot...
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athenahealth seems to update their system every time we breathe.
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I hate to say it, but athenahealth's system isn’t part of our long-term plans. We had to change the...
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athenahealth's system does work exactly as athenahealth told us it would.
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Looking at some of the demands of the state and laws that were changed as well as federal laws that...
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If I could get my wish, it would be that athena and our patient portal company would combine their...
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In athena's solution, there was a function that we thought could have been done a little better. But...
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All the information we gather in our patient portal can be pushed into athenaPractice and displayed...
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As a result of the collaboration between our patient portal and athenaPractice, our providers can...
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The athenaPractice implementations are pretty seamless, except for a bit with one piece of software....
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It takes good business partners to make business work. Healthcare is business, no matter what...
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Everything with athenaPractice has been as advertised. The software is quite configurable; we can...
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athena does not nickel-and-dime, and that has been huge because we like a firm number of what the...
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For the most part, the product is great, and we are very happy with it. Other products are clunkier...
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We would like the vendor to expand more on what they have. It would be nice if they had a platform...
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The implementation was great. The vendor was diligent about preplanning for the upgrade and making...
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The vendor could be more proactive because there are times when something is going on with the...
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One of the biggest complaints I hear from my clinical staff on the EHR side is about the number of...
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There was some missing information that we didn't have when we went live with an update to the...
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We would like some more laboratory integrations in the product. We haven't started down that path.
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I have had trouble with our recall process and being able to separate out recalls that need to be...
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I like the athenahealth system. I know how to navigate it. As we get new providers and new users,...
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Our physicians are looking at going with a different company for both IT and vendor support....
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Some of the things in the system are pretty easy to use. Staff members come from places that use...
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athenahealth’s training is okay. That is partially on us because we don’t have someone internal that...
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What we bought from athenahealth is exactly what we thought we were getting. I would recommend the system....
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Providers would like to have fewer clicks in athenahealth's system, and some of the searching on the...
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Everybody would like athenahealth’s system to be cheaper, but I don’t think that is going to happen.
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athenahealth is very proactive. Their response is always prompt. They are thorough. They point me to...
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Our relationship with athenahealth is good. I love the support people. They are always helpful. They...
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Our measurable outcomes have been pretty good in terms of being able to document what we need to...
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With the most recent upgrade, the functionality has been a bit of a challenge because there have...
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