athenaPractice EMR/PM – Small Practices
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User Commentary

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VP/Other Executive

The only thing that I still have trouble with is the reports. I have to call the support team almost...

May 2022
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VP/Other Executive

I have had so many different account representatives, but part of that is because of COVID-19. My...

May 2022
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VP/Other Executive

The athenaPractice product is a wonderfully flexible EMR. It is fairly intuitive. There are a few...

May 2022
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VP/Other Executive

The updates are coming so quickly. The issue is not that the vendor isn't telling us, it is that I...

May 2022
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VP/Other Executive

I am not a fan of the little video trainings because I don't learn that way. We had one training...

May 2022
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CEO/President

The vendor supports integration very well, but integration costs thousands of dollars, so I get kind...

Jan 2022
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CEO/President

I crashed our athenahealth system before, and their support team was able to get me up and running.

Jan 2022
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CEO/President

I know one of athenahealth's leaders. They visited our clinic one time, which touched my heart. I...

Jan 2022
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CEO/President

I love athenahealth's system. I can make it functional and get the data I need. I have spent a lot...

Jan 2022
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CEO/President

athenahealth seems to update their system every time we breathe.

Jan 2022
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CEO/President

I hate to say it, but athenahealth's system isn’t part of our long-term plans. We had to change the...

Jan 2022
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CEO/President

athenahealth's system does work exactly as athenahealth told us it would.

Jan 2022
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Director

Looking at some of the demands of the state and laws that were changed as well as federal laws that...

Nov 2021
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Director

If I could get my wish, it would be that athena and our patient portal company would combine their...

Nov 2021
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Director

In athena's solution, there was a function that we thought could have been done a little better. But...

Nov 2021
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Director

All the information we gather in our patient portal can be pushed into athenaPractice and displayed...

Nov 2021
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Director

As a result of the collaboration between our patient portal and athenaPractice, our providers can...

Nov 2021
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Director

The athenaPractice implementations are pretty seamless, except for a bit with one piece of software....

Nov 2021
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Director

It takes good business partners to make business work. Healthcare is business, no matter what...

Nov 2021
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Director

Everything with athenaPractice has been as advertised. The software is quite configurable; we can...

Nov 2021
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Director

athena does not nickel-and-dime, and that has been huge because we like a firm number of what the...

Nov 2021
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Manager

For the most part, the product is great, and we are very happy with it. Other products are clunkier...

Nov 2021
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Manager

We would like the vendor to expand more on what they have. It would be nice if they had a platform...

Nov 2021
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Manager

The implementation was great. The vendor was diligent about preplanning for the upgrade and making...

Nov 2021
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Manager

The vendor could be more proactive because there are times when something is going on with the...

Nov 2021
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Manager

One of the biggest complaints I hear from my clinical staff on the EHR side is about the number of...

Nov 2021
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Manager

There was some missing information that we didn't have when we went live with an update to the...

Sep 2021
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Manager

We would like some more laboratory integrations in the product. We haven't started down that path.

Sep 2021
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Manager

I have had trouble with our recall process and being able to separate out recalls that need to be...

Sep 2021
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Manager

I like the athenahealth system. I know how to navigate it. As we get new providers and new users,...

Sep 2021
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Manager

Our physicians are looking at going with a different company for both IT and vendor support....

Sep 2021
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Manager

Some of the things in the system are pretty easy to use. Staff members come from places that use...

Jul 2021
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Manager

athenahealth’s training is okay. That is partially on us because we don’t have someone internal that...

Jul 2021
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Manager

What we bought from athenahealth is exactly what we thought we were getting. I would recommend the system....

Jul 2021
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Manager

Providers would like to have fewer clicks in athenahealth's system, and some of the searching on the...

Jul 2021
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Manager

Everybody would like athenahealth’s system to be cheaper, but I don’t think that is going to happen.

Jul 2021
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Physician

athenahealth is very proactive. Their response is always prompt. They are thorough. They point me to...

Jun 2021
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Physician

Our relationship with athenahealth is good. I love the support people. They are always helpful. They...

Jun 2021
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Physician

Our measurable outcomes have been pretty good in terms of being able to document what we need to...

Jun 2021
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Physician

With the most recent upgrade, the functionality has been a bit of a challenge because there have...

Jun 2021
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