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athenaPractice EMR/PM – Small Practices Comments
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Commentary Summary
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User Commentary
Analyst/Coordinator
I am satisfied with the system. It does everything with ease. If there is ever an issue, I just...
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Analyst/Coordinator
The vendor has definitely supported us during the COVID-19 crisis. They set up features in our...
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Analyst/Coordinator
The system meets all of my needs, but permissions are granted based on what we need to see. I don't...
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Analyst/Coordinator
The vendor is always open to suggestions for new technology. The ideas we give aren't always...
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Analyst/Coordinator
The vendor's service is always proactive. Every morning when I log in to the system, there is a...
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Analyst/Coordinator
The only time there is any executive involvement is when I have to log any kind of problem. That...
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Analyst/Coordinator
The vendor's training is phenomenal. We get rollouts before an update takes place that let us know...
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Analyst/Coordinator
The system is very user friendly. The system is in color and not just in black and white, so it is...
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Analyst/Coordinator
Training new users on the system is very easy. Sometimes I don't have a lot of time to train when...
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Manager
For some things, athenahealth doesn’t charge. Other vendors charge us for everything. Even if we...
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Manager
One of the biggest issues I have been frustrated with this year is the reports not working properly....
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Manager
The PM system is easier to use. I don’t have any issues on the PM side in terms of usability, but...
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Manager
athenahealth’s support is very slow to follow up with things. Things seem to lag. If we give...
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Director
This system is definitely part of our long-term plans. I would buy it again in a heartbeat. I think...
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Director
The top three attributes I would like athenahealth to focus on are quality, ease of use, and price.
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Physician
I can get all the reports I need from the system. The reports are readable and easy to generate.
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Physician
I would love to have even more customization options for our specialty in the system. I know we have...
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Physician
I like that athena's system is configurable. We can easily schedule, and the system integrates well...
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Analyst/Coordinator
The solution is not completely in the cloud, and we don't have the immediate hands-on ability to...
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Analyst/Coordinator
athenahealth keeps their promises the best that they can. A lot of people don't realize that the...
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Analyst/Coordinator
The PM side is the better of the two. The vendor has done a really good job. GE built the product,...
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Analyst/Coordinator
I don't know whether this problem goes back to athenahealth or the reseller, but if we choose...
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Analyst/Coordinator
We would like for there to be a mobile application for electronic prescribing. That is not currently...
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Physician
The vendors we use are good about not nickel-and-diming. athena nickel-and-dimes more than our other...
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Physician
athena could improve their training if they had better responses to questions and a help desk. We...
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Physician
If someone asked me about the system, I would tell him or her to do a bit more research and maybe...
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Physician
We don’t get very good support. We don’t use it. The vendor is not very good as far as being...
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Physician
In terms of supporting patient-centered care, the EMR by itself is not very helpful. It is hard to...
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Manager
The only negative about the product is that the reporting isn't as good as it is for other vendors'...
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Manager
Of all the products we have had, the GE product makes the most sense. It isn't concierge based, and...
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Physician
The support people's responsiveness and willingness to share information is great. For example, when...
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Physician
As far as I can tell, the vendor avoids charging for every little thing. I don't feel like I get...
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Physician
I like that the product is customizable. The vendor delivers new technology to the extent that I...
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Analyst/Coordinator
The upgrades are usually timely. We get them once every month or two. Virence Health gets big...
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Analyst/Coordinator
Overall, the doctors do like the solution. They like being able to route documents like the medical...
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Analyst/Coordinator
Using the system requires the ability to find certain places. The help screens are helpful in...
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Analyst/Coordinator
If we call in with questions or anything, the people at Virence Health are usually very helpful. We...
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Analyst/Coordinator
Virence Health has monthly updates and code updates, and we don't get charged for any of them. The...
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Analyst/Coordinator
We would really like the reporting to be more robust. The system has two different parts; one is...
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Analyst/Coordinator
Virence Health is usually more reactive. If we have issues, we have to report them. The vendor...
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Analyst/Coordinator
If someone weren't around during the implementation, he or she could get only so much training....
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Manager
With the whole athenahealth acquisition, the future is uncertain, so we may pause on making our...
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Manager
We have received our money's worth, but if the vendor lowered their prices and rolled out certain...
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Manager
Since the athenahealth acquisition, the response time for support cases has gotten better. We have...
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Manager
The vendor has been delivering new technology, but I would like to see more interfaces for tablets...
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Manager
We don't get many communications or submissions from the vendor. We rely on another vendor to keep...
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Manager
We define tangible outcomes as the ability to document information and manage patients wherever and...
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Manager
Virence Health is getting better at keeping their promises, but they don't keep all of their...
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Manager
The vendor has been supporting our integration goals, but I would love to see some more modern...
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Manager
The overall product quality is good. The biggest advantage of the system is the ability to customize...
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