athenaPractice EMR/PM – Small Practices Comments

 

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Current Time Inside Cache Tag Helper: 11/25/2020 3:34:15 PM and Model.EvProductId = 92683

Commentary Summary

Positive
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Neither
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Negative
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User Commentary

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Analyst/Coordinator

Future Outlook

The solution is not completely in the cloud, and we don't have the immediate hands-on ability to...

Nov 2020
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Analyst/Coordinator

Relationship

athenahealth keeps their promises the best that they can. A lot of people don't realize that the...

Nov 2020
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Analyst/Coordinator

Functionality and Upgrades

The PM side is the better of the two. The vendor has done a really good job. GE built the product,...

Nov 2020
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Analyst/Coordinator

Interfacing and Integration

I don't know whether this problem goes back to athenahealth or the reseller, but if we choose...

Nov 2020
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Analyst/Coordinator

Functionality and Upgrades

We would like for there to be a mobile application for electronic prescribing. That is not currently...

Nov 2020
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Physician

ROI / Cost (care and feeding)

The vendors we use are good about not nickel-and-diming. athena nickel-and-dimes more than our other...

Nov 2020
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Physician

Implementation and Training

athena could improve their training if they had better responses to questions and a help desk. We...

Nov 2020
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Physician

Other Observations & Comments

If someone asked me about the system, I would tell him or her to do a bit more research and maybe...

Nov 2020
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Physician

Service and Support

We don’t get very good support. We don’t use it. The vendor is not very good as far as being...

Nov 2020
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Physician

Functionality and Upgrades

In terms of supporting patient-centered care, the EMR by itself is not very helpful. It is hard to...

Nov 2020
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Manager

Functionality and Upgrades

The only negative about the product is that the reporting isn't as good as it is for other vendors'...

Jun 2020
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Manager

Functionality and Upgrades

Of all the products we have had, the GE product makes the most sense. It isn't concierge based, and...

Jun 2020
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Physician

Service and Support

The support people's responsiveness and willingness to share information is great. For example, when...

Jun 2020
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Physician

ROI / Cost (care and feeding)

As far as I can tell, the vendor avoids charging for every little thing. I don't feel like I get...

Jun 2020
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Physician

Technology

I like that the product is customizable. The vendor delivers new technology to the extent that I...

Jun 2020
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Analyst/Coordinator

Functionality and Upgrades

The upgrades are usually timely. We get them once every month or two. Virence Health gets big...

Apr 2020
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Analyst/Coordinator

Other Observations & Comments

Overall, the doctors do like the solution. They like being able to route documents like the medical...

Apr 2020
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

Using the system requires the ability to find certain places. The help screens are helpful in...

Apr 2020
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Analyst/Coordinator

Service and Support

If we call in with questions or anything, the people at Virence Health are usually very helpful. We...

Apr 2020
 Helpful

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Analyst/Coordinator

ROI / Cost (care and feeding)

Virence Health has monthly updates and code updates, and we don't get charged for any of them. The...

Apr 2020
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Analyst/Coordinator

Functionality and Upgrades

We would really like the reporting to be more robust. The system has two different parts; one is...

Apr 2020
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Analyst/Coordinator

Service and Support

Virence Health is usually more reactive. If we have issues, we have to report them. The vendor...

Apr 2020
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Analyst/Coordinator

Implementation and Training

If someone weren't around during the implementation, he or she could get only so much training....

Apr 2020
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Manager

Other Observations & Comments

With the whole athenahealth acquisition, the future is uncertain, so we may pause on making our...

Apr 2020
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Manager

ROI / Cost (care and feeding)

We have received our money's worth, but if the vendor lowered their prices and rolled out certain...

Apr 2020
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Manager

Service and Support

Since the athenahealth acquisition, the response time for support cases has gotten better. We have...

Apr 2020
 Helpful

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Manager

Technology

The vendor has been delivering new technology, but I would like to see more interfaces for tablets...

Apr 2020
 Helpful

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Manager

Relationship

We don't get many communications or submissions from the vendor. We rely on another vendor to keep...

Apr 2020
 Helpful

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Manager

Technology

We define tangible outcomes as the ability to document information and manage patients wherever and...

Apr 2020
 Helpful

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Manager

Other Observations & Comments

Virence Health is getting better at keeping their promises, but they don't keep all of their...

Apr 2020
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Manager

Other Observations & Comments

The vendor has been supporting our integration goals, but I would love to see some more modern...

Apr 2020
 Helpful

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Manager

Functionality and Upgrades

The overall product quality is good. The biggest advantage of the system is the ability to customize...

Apr 2020
 Helpful

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Manager

Relationship

I would buy the product again. We get good service from Virence Health, and we are still enjoying...

Jan 2020
 Helpful

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Manager

ROI / Cost (care and feeding)

I do not feel that we get nickel-and-dimed by Virence Health. Things have been pleasant. I requested...

Jan 2020
 Helpful

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Manager

Implementation and Training

There could be a little more interfacing with other systems. I realize that that probably requires a...

Jan 2020
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Manager

Technology

Other than upgrades, we have not seen a lot of newer technology from Virence Health.

Jan 2020
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Manager

Functionality and Upgrades

It would be nice if the updates were a little more user friendly for the reception staff and medical...

Jan 2020
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Manager

ROI / Cost (care and feeding)

The Virence Health system can be a little frustrating for a service provider. We cannot raise our...

Jan 2020
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Manager

ROI / Cost (care and feeding)

If I was making a purchasing decision, I would look at other things, but the product is embedded in...

Jan 2020
 Helpful

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Manager

Functionality and Upgrades

We spend a lot of time dealing with bugs and freezes, and Virence Health has been in a tight...

Jan 2020
 Helpful

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Manager

Functionality and Upgrades

Some pieces of the Virence Health system are in the cloud. Other pieces should move to the cloud,...

Jan 2020
 Helpful

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Manager

Relationship

I don't really have much involvement with Virence Health's executives. I suppose things are going...

Jan 2020
 Helpful

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Manager

Functionality and Upgrades

The product probably drives financial outcomes, but I am not sure whether it drives medical outcomes....

Jan 2020
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Manager

Future Outlook

There are issues with the reliability of the software; there are bugs. Nowadays, I would steer more...

Jan 2020
 Helpful

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Manager

Other Observations & Comments

The product is solid, but it is pretty basic. The basic reporting capabilities are somewhat awkward,...

Jan 2020
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Manager

Functionality and Upgrades

The vendor could improve by allowing us to customize their documentation forms more.

Jan 2020
 Helpful

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Manager

Functionality and Upgrades

The medication management piece is awkward, but it isn't really a big headache. That piece just...

Jan 2020
 Helpful

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Manager

Relationship

The company has been very responsive to the needs of their clients, especially since Virence Health...

Jan 2020
 Helpful

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Manager

Implementation and Training

Virence Health has started providing decent training. I came in blind without any training, so I had...

Jan 2020
 Helpful

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Manager

Technology

The product works pretty well. It is a little buggy sometimes, and that is worrisome. That is what...

Jan 2020
 Helpful

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Manager

Functionality and Upgrades

The vendor is working hard on improvements. As far as I can tell, they have delivered on everything...

Jan 2020
 Helpful

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Director

Functionality and Upgrades

One thing that Virence Health could improve in the system is alerting functionality. It would be...

Dec 2019
 Helpful

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Director

Future Outlook

The product is a little pricey compared to other products out there, but we do feel that we are...

Dec 2019
 Helpful

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Director

ROI / Cost (care and feeding)

Virence Health is really great, but we do feel like they nickel-and-dime us for every little thing...

Dec 2019
 Helpful

 or  to see details.

Director

Future Outlook

The EMR works as promoted, but some of the interfaces are a little outdated. I am sure that the...

Dec 2019
 Helpful

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Director

ROI / Cost (care and feeding)

There are a few products or pieces that I really need from Virence Health that either cost a lot of...

Dec 2019
 Helpful

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Director

Service and Support

The Virence Health support people are some of the best support people that we have ever worked with....

Dec 2019
 Helpful

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Director

Future Outlook

Virence Health has a lot of really big updates on the horizon that are going to beef up our system...

Dec 2019
 Helpful

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