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User Commentary
Relationship, Operations
I don't know whether this is just because of how we are set up with athenaPractice PM, but the...
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Loyalty, Product
athenaPractice PM has worked well for us for many years. We haven't moved away from it, so it is...
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Relationship, Product
athenaPractice PM is very good, and it has been working very well for us. The only drawbacks really...
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Relationship
athenahealth’s support has been very good, but sometimes the answer that we are given isn't always...
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Value
We have a lot of money invested in the product. We have been on it for such a long time that we feel...
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Product
It is still pretty easy to look at a patient's statement or claim to see what happened. Also,...
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Relationship, Operations
athenahealth is good at support; they are quick. However, we could get more contacts, office hour...
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Loyalty
We are considering leaving athenaPractice PM because we want cloud-based interoperability. The...
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Product
I would tell someone considering athenaPractice PM to look at the other solutions that athenahealth...
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Product, Value
athenaPractice PM’s reporting is still so-so, but it is improving. athenahealth has a third party...
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Loyalty, Product
I would recommend athenaPractice PM, not highly, but I would recommend it. I see us staying on...
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Operations, Product
I have to go research any new features in athenahealth’s training. I could dive into their portal...
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Product
Even though we don’t report to CMS, the new athenaPractice PM upgrade does a lot more ease of...
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Product
Overall, athenaPractice PM is a pretty solid and reliable system. It doesn't have a lot of downtime....
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Operations, Product
The downside to the system is that we have to do a lot of our own customizations. The way the vendor...
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Operations
The vendor's training is very much self-service training. The vendor just sends out a training video...
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Relationship
We have asked the vendor to give us different feeds for other solutions. The vendor has always been...
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Product
athenaPractice PM's usage is good in general. We are able to get into the system and get claims out...
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Product
Even though I use some other analytics solutions, there are certain things that I always try to do...
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Relationship, Operations
athenahealth did a nice job with all of the system's downtime after the Change Healthcare...
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Relationship
athenahealth could get some of their higher-ups involved and bring them to the table quarterly or...
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Relationship, Value
We have had to push athenahealth on their charges a bit. However, we are getting to a place where...
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