athenaPractice PM
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Aaron Gleave
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User Commentary

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Manager

The vendor sometimes delays things, but they keep their promises. They just might not keep those...

May 2022
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Manager

The vendor's support people are great when we call them. They work really hard to change things and...

May 2022
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Analyst/Coordinator

It would be nice if the product had an easier enrollment and credentialing process. Unless someone...

Apr 2022
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Analyst/Coordinator

I would love to see the vendor's customer support people be more knowledgeable when it comes to the...

Apr 2022
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Analyst/Coordinator

In the beginning, things were chaotic. We had a lot of disconnect with the vendor, and we didn't...

Apr 2022
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Analyst/Coordinator

I like the vendor's vision for athenaPractice PM. The system is user friendly. The patient's quick...

Apr 2022
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Analyst/Coordinator

It would be nice if the vendor would update some of their fields to be more keyboard friendly...

Apr 2022
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Manager

athenahealth works well with us and our other vendors to build integration between the systems....

Mar 2022
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Manager

I am used to working episodes of care, and the process in athenaPractice is different. I would like...

Mar 2022
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Manager

When users are in the system and are going through it, it appears very obtuse. The billing, visits,...

Mar 2022
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Manager

Things are going well, but there are occasionally things that we have to follow up on to get things...

Mar 2022
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Manager

The vendor charges for everything. That is their hallmark of operation.

Feb 2022
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Manager

athenaPractice PM fits within our unique structure. We have been using athenaPractice PM in a...

Feb 2022
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Manager

The vendor should be more transparent in where they are going with their systems and applications. I...

Feb 2022
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Director

When we chose athenaPractice PM, it was one of the best solutions on the market. We absolutely loved...

Feb 2022
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Director

The vendor used to keep all of their promises, but they have dropped off of all of their future...

Feb 2022
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Director

We get athenaPractice PM through a reseller. That reseller does a great job with training, but we...

Feb 2022
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Director

The vendor is heavily pushing their customers to upgrade to athenaOne, but we don't like athenaOne....

Feb 2022
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Manager

The parts that I like most about athenaPractice PM are mainly the electronic claims and electronic...

Jan 2022
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Manager

When doing claims, we used to have to go into each database and do certain things multiple times. We...

Jan 2022
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VP/Other Executive

We don't feel that athenahealth is putting effort into the development of the product. They aren't...

Jan 2022
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Analyst/Coordinator

The strength of the product is that it is pretty user friendly. athenaPractice PM is less click...

Jan 2022
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Analyst/Coordinator

The reporting is a weakness in athenaPractice PM. The Centricity solution that athena inherited was...

Jan 2022
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Analyst/Coordinator

athena oversells. They aren't able to give as much as they could in terms of individualized support....

Jan 2022
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Director

We are running into major issues with athenaPractice PM. The issues aren't all athenahealth's fault,...

Oct 2021
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Director

athenahealth was involved in a recent upgrade, and we had great service with that. They do a good...

Oct 2021
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Director

When we went live, athenahealth had so many go-lives going on at the same time, and they pushed us...

Oct 2021
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Director

Until recently, the support for athenaPractice PM was terrible. We would have to put in a support...

Oct 2021
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Director

The interoperability between athenaPractice PM and our patient portal is not the greatest. It is...

Oct 2021
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Director

athenahealth tries to drive outcomes. Somebody is constantly checking in on us, but most of...

Oct 2021
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CIO

The system is well integrated with several EMR systems. We have a lot of automation that we have...

Sep 2021
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CIO

We have a solid, contractual relationship with the vendor. Their prices are well known, and the...

Sep 2021
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CIO

The system's scheduling and integration are really strong and so is the solution's ability to cover...

Sep 2021
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CIO

We have received good support from the vendor. We are always able to escalate issues to very...

Sep 2021
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CIO

athenaPractice PM is very economical for us compared to other vendor's systems. Our business is...

Sep 2021
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CIO

The system is fully functional, and it will support any scenario in a medical practice. The vendor...

Sep 2021
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Manager

What we want to do and what the system does are sometimes two different things. The vendor is not...

Sep 2021
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Manager

There is always a middleman that we have to get involved in order to make things integrate, but the...

Sep 2021
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Manager

The vendor's support and help are not there like they used to be. athena tries to help, but when we...

Sep 2021
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VP/Other Executive

My satisfaction with athenahealth is lower than it might have been even six months ago. We went...

Aug 2021
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Manager

athenahealth is pretty good about getting back to us and troubleshooting issues.

Aug 2021
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Manager

I like the communication from athenahealth. They keep us updated on upgrades and anything new coming...

Aug 2021
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Director

When it comes to keeping their promises, athenahealth misses their timelines by a lot. There are...

Jul 2021
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Director

athenahealth acquired Centricity from GE, and they have followed up on what they promised to do. We...

Jul 2021
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Analyst/Coordinator

athenaPractice PM has a good practice management and billing side, but there could be better reporting....

Jun 2021
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Director

There hasn’t been a lot of movement on the PM side, although athenahealth just announced that there...

Jun 2021
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Director

There isn’t a lot of ongoing training from athenahealth.

Jun 2021
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Director

Things with interoperability are going to be a little bumpy until the system gets the new update.

Jun 2021
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Director

athenahealth is likely to nickel-and-dime, but we are able to avoid a lot of that because of our leverage....

Jun 2021
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VP/Other Executive

One of the struggles we have had is that the way that this system manages phone numbers is different...

Jun 2021
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VP/Other Executive

We aren't going to upgrade because we are switching. The system can’t separate financials in a...

Jun 2021
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VP/Other Executive

The system was meant for a small practice. But for an employed group that has a lot of providers, it...

Jun 2021
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VP/Other Executive

The system is okay and does the job. It is better than a lot of small practice PM systems. But it...

Jun 2021
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