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athenaPractice PM Comments
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KLAS Research Director - Aaron Gleave
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Aaron Gleave

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User Commentary

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Director

Each of the vendor's systems is a little different, and that has been a frustration from the...

Feb 2021
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Director

The system does have the functionality that we need, and I think I would recommend it depending on...

Feb 2021
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Manager

We have few problems with the system. We are running some custom reports in the background to get...

Jan 2021
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Manager

athenahealth has changed things for the better, but things are not as good as they used to be. When...

Jan 2021
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Analyst/Coordinator

athenahealth has training, but they have not really heavily pushed or organized it. The training is...

Jan 2021
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Analyst/Coordinator

There haven’t been many enhancements or improvements to the practice management product for years....

Jan 2021
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CIO

The financial reporting side of athenaPractice PM is weak. It definitely hasn’t stayed current, so...

Dec 2020
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CIO

We are actually a very innovative organization, so Virence Health gave us a great platform for the...

Dec 2020
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VP/Other Executive

Nickel-and-diming is systemic within the entire industry. Anytime we want an interface, it is always...

Nov 2020
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VP/Other Executive

The charge capture process is relatively easy. The user interface works well for our users.

Nov 2020
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VP/Other Executive

Product functionality is always important for the vendor to work on because things can always be...

Nov 2020
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Analyst/Coordinator

Virence Health’s system drives tangible outcomes. We still need to go to third-party products...

Oct 2020
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Analyst/Coordinator

We get support through the reseller, and that support has been pretty good.

Oct 2020
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Analyst/Coordinator

Virence Health does an adequate job with keeping promises. They are not perfect, but they try. In...

Oct 2020
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VP/Other Executive

We have been on the system for so long that how the vendor sold it to us and what they said it would...

Sep 2020
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Manager

We are not making any changes to the billing system; it is kind of working. We are not expecting big...

Aug 2020
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Manager

The vendor is picking up the phone a little better. The system could be revamped. It is an older,...

Aug 2020
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Manager

We have a hard time with our providers setting the right code or having an EMR that could help...

Aug 2020
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Manager

One of the things I do not like about Centricity Practice Solution PM is the EDI and remittance...

Jul 2020
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Manager

Some of the things I like about Centricity Practice Solution PM are its flexibility and the...

Jul 2020
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Director

Centricity’s practice management solution is pretty bare bones. The vendor has a very good core...

Jun 2020
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Director

We feel indifferent about the support we have received from the vendor through the pandemic. It has...

Jun 2020
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Director

We have no intent to change from the solution, but I wasn’t a part of the decision when the solution...

Jun 2020
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Director

The vendor's core claims engine is pretty good. There are hardly any issues with it. It works as promoted....

Jun 2020
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Director

The vendor needs better training and to include more modules in the core product. There is a lack of...

Jun 2020
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Director

My recommendations to others would be based on their needs. If they are in the same specialty as we...

Jun 2020
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Director

It would be nice to see what is going on with the product and whether the vendor is deciding to keep...

Jun 2020
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Director

athenahealth is working on the gaps that need to be filled on the PM side. We use athenahealth's...

May 2020
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VP/Other Executive

Our organization always insists that we maintain the product, but maintaining the system costs us...

Apr 2020
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VP/Other Executive

The Centricity platform is a keystroke product, so the more we use it, the more it costs us. We have...

Apr 2020
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VP/Other Executive

The Centricity modules get turned on when our staff isn't ready for them or doesn't know the modules...

Apr 2020
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VP/Other Executive

The change in support has been dramatic with the new ownership. The new owners deserve a compliment...

Apr 2020
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VP/Other Executive

We have always struggled with the ability to see the schedule. I would like to be able to just look...

Apr 2020
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VP/Other Executive

Getting the vendor to get along with multiple records and exchange information is the biggest...

Apr 2020
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Manager

A lot of the PM system hasn't changed. There are things that Virence Health hasn't addressed. We...

Apr 2020
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Manager

The support from Virence Health is pretty good. Customers can log cases, and Virence Health will try...

Apr 2020
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