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athenaPractice PM
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Aaron Gleave
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KLAS Research Director - Aaron Gleave
 
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User Commentary

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Director

We are running into major issues with athenaPractice PM. The issues aren't all athenahealth's fault,...

Oct 2021
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Director

athenahealth was involved in a recent upgrade, and we had great service with that. They do a good...

Oct 2021
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Director

When we went live, athenahealth had so many go-lives going on at the same time, and they pushed us...

Oct 2021
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Director

Until recently, the support for athenaPractice PM was terrible. We would have to put in a support...

Oct 2021
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Director

The interoperability between athenaPractice PM and our patient portal is not the greatest. It is...

Oct 2021
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Director

athenahealth tries to drive outcomes. Somebody is constantly checking in on us, but most of...

Oct 2021
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CIO

The system is well integrated with several EMR systems. We have a lot of automation that we have...

Sep 2021
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CIO

We have a solid, contractual relationship with the vendor. Their prices are well known, and the...

Sep 2021
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CIO

The system's scheduling and integration are really strong and so is the solution's ability to cover...

Sep 2021
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CIO

We have received good support from the vendor. We are always able to escalate issues to very...

Sep 2021
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CIO

athenaPractice PM is very economical for us compared to other vendor's systems. Our business is...

Sep 2021
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CIO

The system is fully functional, and it will support any scenario in a medical practice. The vendor...

Sep 2021
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Manager

What we want to do and what the system does are sometimes two different things. The vendor is not...

Sep 2021
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Manager

There is always a middleman that we have to get involved in order to make things integrate, but the...

Sep 2021
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Manager

The vendor's support and help are not there like they used to be. athena tries to help, but when we...

Sep 2021
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VP/Other Executive

My satisfaction with athenahealth is lower than it might have been even six months ago. We went...

Aug 2021
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Manager

athenahealth is pretty good about getting back to us and troubleshooting issues.

Aug 2021
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Manager

I like the communication from athenahealth. They keep us updated on upgrades and anything new coming...

Aug 2021
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Director

When it comes to keeping their promises, athenahealth misses their timelines by a lot. There are...

Jul 2021
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Director

athenahealth acquired Centricity from GE, and they have followed up on what they promised to do. We...

Jul 2021
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Analyst/Coordinator

athenaPractice PM has a good practice management and billing side, but there could be better reporting....

Jun 2021
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Director

There hasn’t been a lot of movement on the PM side, although athenahealth just announced that there...

Jun 2021
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Director

There isn’t a lot of ongoing training from athenahealth.

Jun 2021
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Director

Things with interoperability are going to be a little bumpy until the system gets the new update.

Jun 2021
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Director

athenahealth is likely to nickel-and-dime, but we are able to avoid a lot of that because of our leverage....

Jun 2021
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VP/Other Executive

One of the struggles we have had is that the way that this system manages phone numbers is different...

Jun 2021
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VP/Other Executive

We aren't going to upgrade because we are switching. The system can’t separate financials in a...

Jun 2021
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VP/Other Executive

The system was meant for a small practice. But for an employed group that has a lot of providers, it...

Jun 2021
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VP/Other Executive

The system is okay and does the job. It is better than a lot of small practice PM systems. But it...

Jun 2021
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Director

athenahealth's customer service needs improvement. If there is an issue or problem, or if something...

May 2021
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Director

athenaPractice PM is a good product in terms of what it is capable of doing, but there are so many...

May 2021
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Director

athenahealth's contract is different than the contracts from a lot of other vendors because...

May 2021
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Director

athenahealth was very vague on the training for the billing system. They hardly made any promises...

May 2021
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Director

I would not recommend athenaPractice PM to others. There are some good things that I like about the...

May 2021
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Director

It is hard to say what my future satisfaction will be because if I figured out how to do some...

May 2021
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Director

athenahealth does not keep all of their promises. We have been trying to have an interface with the...

May 2021
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CTO

The lack of development is a huge weakness. There are so many other vendors that do things a lot...

May 2021
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Director

athenahealth could improve by reaching out to their existing customers and making sure to touch base...

Apr 2021
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Director

athenahealth doesn't have a certain piece of technology that we need, so we have to go through third...

Apr 2021
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Manager

We switched to athenaPractice PM, and I would hate to switch to something else after we had set up...

Mar 2021
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Nurse

We just had to add on some pieces to get functionality that wasn't in the core product, and that...

Mar 2021
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Director

I am at a crossroads right now. Our relationship with athenahealth is not very good, and the product...

Mar 2021
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Director

There hasn't been an easy solution. athenahealth's answer to everything for around the last year has...

Mar 2021
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Director

Recently, my billing manager, who does a phenomenal job, was having several different issues with...

Mar 2021
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Manager

The vendor's credentialing for a couple of our insurance companies didn't get filed on a timely...

Mar 2021
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Manager

Our collection percentage with the system has not been good since we moved to the product. We have...

Mar 2021
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Manager

There is an unnecessary lag in the system from the time that payments are wired into the bank to the...

Mar 2021
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Manager

athenaPractice PM is not part of our long-term plans. We were planning to already be off the system...

Mar 2021
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Manager

With the implementation, the vendor provided training, but the vendor hasn't provided any...

Mar 2021
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CCO

Most of our vendors are kind of interested in being proactive, but they don't really go out of their...

Mar 2021
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CCO

We wanted efficiency from athenahealth in our most recent project, and they delivered on that.

Mar 2021
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Director

The Centricity solution replaced another system we were using, and it is bad. It is old and clunky,...

Mar 2021
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(0)
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Director

The Centricity project team is really good and engaged. Even though we just get general support now,...

Mar 2021
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Director

The Centricity system is very complex. It is click heavy and requires multiple sessions to do a...

Mar 2021
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Director

When we scoped the licenses to use the Centricity system, that was based on how many people would be...

Mar 2021
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Director

Each of the vendor's systems is a little different, and that has been a frustration from the...

Feb 2021
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Director

The system does have the functionality that we need, and I think I would recommend it depending on...

Feb 2021
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Manager

We have few problems with the system. We are running some custom reports in the background to get...

Jan 2021
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Manager

athenahealth has changed things for the better, but things are not as good as they used to be. When...

Jan 2021
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Analyst/Coordinator

athenahealth has training, but they have not really heavily pushed or organized it. The training is...

Jan 2021
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Analyst/Coordinator

There haven’t been many enhancements or improvements to the practice management product for years....

Jan 2021
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CIO

The financial reporting side of athenaPractice PM is weak. It definitely hasn’t stayed current, so...

Dec 2020
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CIO

We are actually a very innovative organization, so Virence Health gave us a great platform for the...

Dec 2020
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VP/Other Executive

Nickel-and-diming is systemic within the entire industry. Anytime we want an interface, it is always...

Nov 2020
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VP/Other Executive

The charge capture process is relatively easy. The user interface works well for our users.

Nov 2020
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VP/Other Executive

Product functionality is always important for the vendor to work on because things can always be...

Nov 2020
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