athenaPractice PM Commentary
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Chris Clune
Research Director
KLAS Research Director - Chris Clune
 
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User Commentary

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Manager

Product

athenaPractice PM performs well. And it is really easy. We recommend it all the time.

Jan 2024
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Manager

Value

The only downfall of athenaPractice PM is there are some things that we have to buy from a third...

Jan 2024
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Manager

Relationship

Support is probably athenahealth’s trouble spot right now. They are outsourcing client services. The...

Jan 2024
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Manager

Relationship

athenahealth hasn't been very timely in responding to inquiries or posting payments.

Dec 2023
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Manager

Operations

The system's go-live process was awful. Our experience with the vendor was very challenging, and we...

Dec 2023
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Manager

Operations

athenahealth has pretty decent training videos.

Dec 2023
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Manager

Operations, Product

The scheduling part of the product is pretty easy to use, and the vendor has made some upgrades to...

Dec 2023
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Manager

Value

If we had to buy a PM system again, we would look to see what else was out there and whether it was...

Nov 2023
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COO

Product

The ease of use for end users would be top of the scale if athenahealth would make the reporting...

Oct 2023
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COO

Relationship

I am going to give the quality of athenahealth’s ongoing support a top score only because of the...

Oct 2023
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COO

Product

Once I go through the difficult process of getting the reports I need, the reports tell me what I...

Oct 2023
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COO

Operations, Product

athenahealth does the upgrades on the back end, so we don't have to do anything. We wake up, and...

Oct 2023
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CEO/President

Relationship

athenahealth is a big company, so when one person isn't sure about our question, they will pass us...

Oct 2023
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CEO/President

Operations

For an education program to be effective, it needs micro trainings that are five minutes or less,...

Oct 2023
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CEO/President

Relationship

We get passed around the most with the vendor's phone support. athenahealth's web support is their...

Oct 2023
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Manager

Product

The charts in athenaPractice PM are easy to use. We are getting them down and doing okay. Time does...

Sep 2023
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Manager

Operations

athenahealth has plenty of offerings for training. It is on us whether we take those opportunities...

Sep 2023
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Manager

Product

We are not super crazy about the scheduling component in the system. The vendor seems to focus on...

Sep 2023
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Manager

Product

The product is pretty good. There are a couple of add-ons or plug-ins that look through tickets...

Jun 2023
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Manager

Relationship

athenahealth’s support team is pretty good. I usually try to open tickets online instead of just...

Jun 2023
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Manager

Product

The practice side of the product hasn't changed in years, so aside from adding plug-ins, I wouldn't...

Jun 2023
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Analyst/Coordinator

Culture, Product

For the most part, the product still works as advertised. I have used the product for a while, and...

Jun 2023
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Analyst/Coordinator

Relationship

athenahealth is very quick in their responses to us. The vendor always follows up with us in a...

Jun 2023
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Director

Relationship

I would like athenahealth to see what issues we already have and address them before we bring them up....

May 2023
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Manager

Operations, Product

The ease of use for athenaPractice PM varies based on the role the user plays. The product is easy...

Apr 2023
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Manager

Relationship

There is a time difference between us and the vendor’s support team, so the response time depends on...

Apr 2023
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Analyst/Coordinator

Relationship

With any web-based system, we have to deal with glitches or technical issues, but athenahealth puts...

Mar 2023
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Analyst/Coordinator

Relationship

athenahealth’s customer service team is really great. We can send in a case and chat live with...

Mar 2023
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Analyst/Coordinator

Product

The product's flow, setup, and process for addressing and entering data are good. The order that...

Mar 2023
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Analyst/Coordinator

Relationship

The person we work with from athenahealth is excellent, super nice, friendly, and relatable. That...

Mar 2023
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Director

Relationship, Product

The vendor doesn’t make enough of the changes that we need. They are constantly making changes, and...

Mar 2023
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Director

Operations, Product

The product is user friendly. It is easy to follow the flow of the practice. It is easy to create...

Mar 2023
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Director

Product

One of the big problems with the product is that the billing tab for a visit is inside the...

Mar 2023
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Director

Relationship, Product

There are very few things that we can customize in the system for ourselves. Everything is canned,...

Mar 2023
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