Tell us about you

Work Email required

Organization required

First Name required

Last Name required

Job Title required

Phone required (###) ###-####, or int ######...

City required

State/Province required

Tell us about your organization

error messages will go here...

Looks like we’re already familiar with you!

Please press next to continue with the survey.

Looks like we’re already familiar with you!

According to your account type you are not eligible to take surveys at this time. If this is a mistake, please contact KLAS.

If you are trying to access KLAS research data and reports, an email has been sent to   with a link to login.

If the email doesn't appear in your inbox, ask your IT department to add KLASresearch.com to your company spam filter's "whitelist", and check your email's spam folder.

Membership Commitment

In exchange for giving their feedback, healthcare providers can create an account to get access to industry reports, user commentary, and real-time ratings.

By submitting your account request, you are engaged in patient care as either an employee (or contractor) of your provider organization and that you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically.

To learn more about how we process and protect your personal data, you may view our Privacy policy.

By submitting your account request, you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically. To learn more about how we process and protect your personal data, you may view our Privacy policy.

By submitting your account request, you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically.

To learn more about how we process and protect your personal data, you may view our Privacy policy.

 

To learn more about how we process and protect your personal data, you may view our Privacy policy.

 

To learn more about how we process and protect your personal data, you may view our Privacy policy.

Thank You! Your information was submitted successfully!

Next Steps - An email has been sent to . Please follow its instructions to verify your email, and login.

If the email doesn't appear in your inbox, try asking your IT department to add KLASresearch.com to your company spam filter's "whitelist", and checking your email's spam folder.

Thank You! Your information was submitted successfully!

Next Steps - A KLAS representative will contact you to discuss working with KLAS, typically within 24 to 48 hours.

If you have any further questions please contact info@klasresearch.com or 1-801-226-5120.

Surprise! Looks like we already have an account for you.

An email has been sent to blah@blah.com with a link to login.

If the email doesn't appear in your inbox, try asking your IT department to add KLASresearch.com to your company spam filter's "whitelist", and checking your email's spam folder.

Thank you !

Access info about Practice Management on your dashboard or bookmark under

(Your Products / Your Organization's Products)


athenaPractice PM Comments
Filtered view: All

KLAS Research Director - Aaron Gleave
Subject Expert

Aaron Gleave

Research Director

aaron.gleave@klasresearch.com

 
View Advanced Filters
Advanced Filters
Size Filters
Job Level
Comment Type
Overall Satisfaction
Click stars to filter
By Month
1
6
12
24
36
By Date Range
Comment Categories

Featured  Report

Preferences

   Bookmark

Related Blogs

Commentary Summary

Positive
##%
Neither
##%
Negative
##%

Thank you !

Access info about Practice Management on your dashboard or bookmark under

(Your Products / Your Organization's Products)

Want to see full details?

User Commentary

Sort by

Director

When it comes to keeping their promises, athenahealth misses their timelines by a lot. There are...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

athenahealth acquired Centricity from GE, and they have followed up on what they promised to do. We...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

athenaPractice PM has a good practice management and billing side, but there could be better reporting....

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

There hasn’t been a lot of movement on the PM side, although athenahealth just announced that there...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

There isn’t a lot of ongoing training from athenahealth.

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Things with interoperability are going to be a little bumpy until the system gets the new update.

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

athenahealth is likely to nickel-and-dime, but we are able to avoid a lot of that because of our leverage....

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

One of the struggles we have had is that the way that this system manages phone numbers is different...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

We aren't going to upgrade because we are switching. The system can’t separate financials in a...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

The system was meant for a small practice. But for an employed group that has a lot of providers, it...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

The system is okay and does the job. It is better than a lot of small practice PM systems. But it...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

athenahealth's customer service needs improvement. If there is an issue or problem, or if something...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

athenaPractice PM is a good product in terms of what it is capable of doing, but there are so many...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

athenahealth's contract is different than the contracts from a lot of other vendors because...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

athenahealth was very vague on the training for the billing system. They hardly made any promises...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I would not recommend athenaPractice PM to others. There are some good things that I like about the...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

It is hard to say what my future satisfaction will be because if I figured out how to do some...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

athenahealth does not keep all of their promises. We have been trying to have an interface with the...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CTO

The lack of development is a huge weakness. There are so many other vendors that do things a lot...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

athenahealth could improve by reaching out to their existing customers and making sure to touch base...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

athenahealth doesn't have a certain piece of technology that we need, so we have to go through third...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We switched to athenaPractice PM, and I would hate to switch to something else after we had set up...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

We just had to add on some pieces to get functionality that wasn't in the core product, and that...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I am at a crossroads right now. Our relationship with athenahealth is not very good, and the product...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

There hasn't been an easy solution. athenahealth's answer to everything for around the last year has...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Recently, my billing manager, who does a phenomenal job, was having several different issues with...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The vendor's credentialing for a couple of our insurance companies didn't get filed on a timely...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Our collection percentage with the system has not been good since we moved to the product. We have...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

There is an unnecessary lag in the system from the time that payments are wired into the bank to the...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

athenaPractice PM is not part of our long-term plans. We were planning to already be off the system...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

With the implementation, the vendor provided training, but the vendor hasn't provided any...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CCO

Most of our vendors are kind of interested in being proactive, but they don't really go out of their...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CCO

We wanted efficiency from athenahealth in our most recent project, and they delivered on that.

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The Centricity solution replaced another system we were using, and it is bad. It is old and clunky,...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The Centricity project team is really good and engaged. Even though we just get general support now,...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The Centricity system is very complex. It is click heavy and requires multiple sessions to do a...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

When we scoped the licenses to use the Centricity system, that was based on how many people would be...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Each of the vendor's systems is a little different, and that has been a frustration from the...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The system does have the functionality that we need, and I think I would recommend it depending on...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We have few problems with the system. We are running some custom reports in the background to get...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

athenahealth has changed things for the better, but things are not as good as they used to be. When...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

athenahealth has training, but they have not really heavily pushed or organized it. The training is...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

There haven’t been many enhancements or improvements to the practice management product for years....

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

The financial reporting side of athenaPractice PM is weak. It definitely hasn’t stayed current, so...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

We are actually a very innovative organization, so Virence Health gave us a great platform for the...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Nickel-and-diming is systemic within the entire industry. Anytime we want an interface, it is always...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

The charge capture process is relatively easy. The user interface works well for our users.

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product functionality is always important for the vendor to work on because things can always be...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Virence Health’s system drives tangible outcomes. We still need to go to third-party products...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

We get support through the reseller, and that support has been pretty good.

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Virence Health does an adequate job with keeping promises. They are not perfect, but they try. In...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

We have been on the system for so long that how the vendor sold it to us and what they said it would...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We are not making any changes to the billing system; it is kind of working. We are not expecting big...

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The vendor is picking up the phone a little better. The system could be revamped. It is an older,...

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We have a hard time with our providers setting the right code or having an EMR that could help...

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

One of the things I do not like about Centricity Practice Solution PM is the EDI and remittance...

Jul 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Some of the things I like about Centricity Practice Solution PM are its flexibility and the...

Jul 2020
||
(0)
 Thank you  Helpful

 or  to see details.

 Download as Excel  Print / Save as PDF