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Current Time Inside Cache Tag Helper: 12/1/2020 2:11:10 PM and Model.EvProductId = 546

Commentary Summary

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Neither
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Negative
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User Commentary

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VP/Other Executive

ROI / Cost (care and feeding)

Nickel-and-diming is systemic within the entire industry. Anytime we want an interface, it is always...

Nov 2020
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VP/Other Executive

Functionality and Upgrades

The charge capture process is relatively easy. The user interface works well for our users.

Nov 2020
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VP/Other Executive

Functionality and Upgrades

Product functionality is always important for the vendor to work on because things can always be...

Nov 2020
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Analyst/Coordinator

Other Observations & Comments

Virence Health’s system drives tangible outcomes. We still need to go to third-party products...

Oct 2020
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Analyst/Coordinator

Service and Support

We get support through the reseller, and that support has been pretty good.

Oct 2020
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Analyst/Coordinator

Relationship

Virence Health does an adequate job with keeping promises. They are not perfect, but they try. In...

Oct 2020
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VP/Other Executive

Service and Support

We have been on the system for so long that how the vendor sold it to us and what they said it would...

Sep 2020
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Manager

Other Observations & Comments

We are not making any changes to the billing system; it is kind of working. We are not expecting big...

Aug 2020
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Manager

Technology

The vendor is picking up the phone a little better. The system could be revamped. It is an older,...

Aug 2020
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Manager

Functionality and Upgrades

We have a hard time with our providers setting the right code or having an EMR that could help...

Aug 2020
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Manager

Functionality and Upgrades

One of the things I do not like about Centricity Practice Solution PM is the EDI and remittance...

Jul 2020
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Manager

Interfacing and Integration

Some of the things I like about Centricity Practice Solution PM are its flexibility and the...

Jul 2020
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Director

Functionality and Upgrades

Centricity’s practice management solution is pretty bare bones. The vendor has a very good core...

Jun 2020
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Director

Service and Support

We feel indifferent about the support we have received from the vendor through the pandemic. It has...

Jun 2020
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Director

Functionality and Upgrades

We have no intent to change from the solution, but I wasn’t a part of the decision when the solution...

Jun 2020
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Director

Functionality and Upgrades

The vendor's core claims engine is pretty good. There are hardly any issues with it. It works as promoted....

Jun 2020
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Director

Functionality and Upgrades

The vendor needs better training and to include more modules in the core product. There is a lack of...

Jun 2020
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Director

Other Observations & Comments

My recommendations to others would be based on their needs. If they are in the same specialty as we...

Jun 2020
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Director

Relationship

It would be nice to see what is going on with the product and whether the vendor is deciding to keep...

Jun 2020
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Director

Service and Support

athenahealth is working on the gaps that need to be filled on the PM side. We use athenahealth's...

May 2020
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VP/Other Executive

Future Outlook

Our organization always insists that we maintain the product, but maintaining the system costs us...

Apr 2020
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VP/Other Executive

ROI / Cost (care and feeding)

The Centricity platform is a keystroke product, so the more we use it, the more it costs us. We have...

Apr 2020
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VP/Other Executive

Technology

The Centricity modules get turned on when our staff isn't ready for them or doesn't know the modules...

Apr 2020
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VP/Other Executive

Service and Support

The change in support has been dramatic with the new ownership. The new owners deserve a compliment...

Apr 2020
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VP/Other Executive

Functionality and Upgrades

We have always struggled with the ability to see the schedule. I would like to be able to just look...

Apr 2020
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VP/Other Executive

Functionality and Upgrades

Getting the vendor to get along with multiple records and exchange information is the biggest...

Apr 2020
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Manager

Functionality and Upgrades

A lot of the PM system hasn't changed. There are things that Virence Health hasn't addressed. We...

Apr 2020
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Manager

Service and Support

The support from Virence Health is pretty good. Customers can log cases, and Virence Health will try...

Apr 2020
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CEO/President

Relationship

The people that I had a relationship with are no longer with the vendor. Virence Health needs legacy...

Jan 2020
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CEO/President

Functionality and Upgrades

I like the practice management system. It used to be one of the few products that could track...

Jan 2020
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Analyst/Coordinator

Functionality and Upgrades

The product is good. We would like to use the EMR portion as well to provide interoperability and...

Jan 2020
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