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athenaPractice PM
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Aaron Gleave
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KLAS Research Director - Aaron Gleave
 
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User Commentary

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Director

Relationship

There is some room for improvement around the PM rollout plan, but athenahealth looks out for us by...

Oct 2022
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Manager

Functionality and Upgrades

The scheduling component of athenaPractice PM is older and antiquated, and athenahealth doesn't seem...

Oct 2022
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Manager

Relationship

I like the manager that we have contact with at athenahealth. That person is very in tune with us,...

Oct 2022
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Manager

Future Outlook

Our ability to receive our money’s worth is improving. We pay a lot for the product, but we don't...

Oct 2022
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Manager

Service and Support

athenahealth has been fine in terms of support. The people involved in the online ticket and support...

Oct 2022
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Manager

ROI / Cost (care and feeding)

The reporting seems to work for us on the athenaPractice PM side. We use a lot of different...

Oct 2022
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VP/Other Executive

Relationship

athenahealth's upgrades are very seamless. athenahealth is very regimented about rolling out their...

Sep 2022
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VP/Other Executive

Service and Support

athenahealth has a pretty good setup, but we have to get through the level-one support people first....

Sep 2022
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VP/Other Executive

Relationship

We have a very good, interesting relationship with athenahealth. We have recurring meetings with our...

Sep 2022
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VP/Other Executive

Functionality and Upgrades

The product has very good interfacing capabilities and is intuitive. We couldn't be happier with the...

Sep 2022
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VP/Other Executive

ROI / Cost (care and feeding)

If I were talking to a peer about the product, I would tell them about its cost effectiveness. The...

Sep 2022
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Director

Relationship

When we went through COVID-19, there were new codes added through Medicare. athenahealth set up...

Sep 2022
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Director

Functionality and Upgrades

Since the upgrades, our billing department has had some struggles with the solution. There are some...

Jul 2022
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Director

Lessons Learned

I don't know whether I would buy athenaPractice PM again. It would be really hard to say whether it...

Jun 2022
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Director

ROI / Cost (care and feeding)

athenahealth can offer a lot of great things, but those all have separate costs. We use a lot of...

Jun 2022
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Director

Implementation and Training

athenahealth has computer-based training modules that are available for people to watch. It would be...

Jun 2022
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Director

Functionality and Upgrades

athenaPractice PM is okay and works mostly as intended, but there are a few quirky things that cause...

Jun 2022
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Director

Interfacing and Integration

athenaPractice PM integrates with our other vendors' systems very well and pulls out the information...

Jun 2022
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Director

Service and Support

athenahealth is fairly responsive to tickets that we put in their portal. They try to let us know...

Jun 2022
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Director

Service and Support

It sometimes takes a while for athenahealth to get our tickets resolved. Our billing staff is...

Jun 2022
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Manager

Functionality and Upgrades

The things that the vendor promotes as being time saving and efficient don't always work out that...

Jun 2022
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Manager

Relationship

athenahealth isn't selling athenaPractice PM anymore. They keep telling us that they not going...

Jun 2022
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Manager

Functionality and Upgrades

The system's practice management reports are lacking. It is hard for us to get reports from the...

Jun 2022
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Manager

Functionality and Upgrades

Sometimes the updates don't seem to do what the vendor says the updates will do, or the updates work...

May 2022
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Manager

Implementation and Training

The vendor does actually pretty well with training. I am not really that familiar with their...

May 2022
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Manager

Functionality and Upgrades

On the EPCS side of things, we have a lot of problems. The workflow just is not easy to follow.

May 2022
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Manager

Functionality and Upgrades

On the practice management side, the UI could really be overhauled. The UI just looks old, and it is...

May 2022
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Manager

Relationship

The vendor sometimes delays things, but they keep their promises. They just might not keep those...

May 2022
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Manager

Service and Support

The vendor's support people are great when we call them. They work really hard to change things and...

May 2022
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Analyst/Coordinator

Functionality and Upgrades

It would be nice if the product had an easier enrollment and credentialing process. Unless someone...

Apr 2022
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Analyst/Coordinator

Service and Support

I would love to see the vendor's customer support people be more knowledgeable when it comes to the...

Apr 2022
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Analyst/Coordinator

Service and Support

In the beginning, things were chaotic. We had a lot of disconnect with the vendor, and we didn't...

Apr 2022
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Analyst/Coordinator

Functionality and Upgrades

I like the vendor's vision for athenaPractice PM. The system is user friendly. The patient's quick...

Apr 2022
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Analyst/Coordinator

Functionality and Upgrades

It would be nice if the vendor would update some of their fields to be more keyboard friendly...

Apr 2022
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Manager

Service and Support

athenahealth works well with us and our other vendors to build integration between the systems....

Mar 2022
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Manager

Functionality and Upgrades

I am used to working episodes of care, and the process in athenaPractice is different. I would like...

Mar 2022
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Manager

Functionality and Upgrades

When users are in the system and are going through it, it appears very obtuse. The billing, visits,...

Mar 2022
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Manager

Other Observations & Comments

Things are going well, but there are occasionally things that we have to follow up on to get things...

Mar 2022
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Manager

ROI / Cost (care and feeding)

The vendor charges for everything. That is their hallmark of operation.

Feb 2022
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Manager

Functionality and Upgrades

athenaPractice PM fits within our unique structure. We have been using athenaPractice PM in a...

Feb 2022
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Manager

Relationship

The vendor should be more transparent in where they are going with their systems and applications. I...

Feb 2022
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Director

Service and Support

When we chose athenaPractice PM, it was one of the best solutions on the market. We absolutely loved...

Feb 2022
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Director

Functionality and Upgrades

The vendor used to keep all of their promises, but they have dropped off of all of their future...

Feb 2022
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Director

Other Observations & Comments

We get athenaPractice PM through a reseller. That reseller does a great job with training, but we...

Feb 2022
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Director

ROI / Cost (care and feeding)

The vendor is heavily pushing their customers to upgrade to athenaOne, but we don't like athenaOne....

Feb 2022
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Manager

Functionality and Upgrades

The parts that I like most about athenaPractice PM are mainly the electronic claims and electronic...

Jan 2022
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Manager

Future Outlook

When doing claims, we used to have to go into each database and do certain things multiple times. We...

Jan 2022
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VP/Other Executive

Technology

We don't feel that athenahealth is putting effort into the development of the product. They aren't...

Jan 2022
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Analyst/Coordinator

Functionality and Upgrades

The strength of the product is that it is pretty user friendly. athenaPractice PM is less click...

Jan 2022
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Analyst/Coordinator

Lessons Learned

The reporting is a weakness in athenaPractice PM. The Centricity solution that athena inherited was...

Jan 2022
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Analyst/Coordinator

Service and Support

athena oversells. They aren't able to give as much as they could in terms of individualized support....

Jan 2022
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