athenaPractice PM
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Subject Expert
Aaron Gleave
Research Director
Commentary Summary
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User Commentary
The vendor sometimes delays things, but they keep their promises. They just might not keep those...
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The vendor's support people are great when we call them. They work really hard to change things and...
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It would be nice if the product had an easier enrollment and credentialing process. Unless someone...
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I would love to see the vendor's customer support people be more knowledgeable when it comes to the...
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In the beginning, things were chaotic. We had a lot of disconnect with the vendor, and we didn't...
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I like the vendor's vision for athenaPractice PM. The system is user friendly. The patient's quick...
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It would be nice if the vendor would update some of their fields to be more keyboard friendly...
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athenahealth works well with us and our other vendors to build integration between the systems....
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I am used to working episodes of care, and the process in athenaPractice is different. I would like...
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When users are in the system and are going through it, it appears very obtuse. The billing, visits,...
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Things are going well, but there are occasionally things that we have to follow up on to get things...
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The vendor charges for everything. That is their hallmark of operation.
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athenaPractice PM fits within our unique structure. We have been using athenaPractice PM in a...
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The vendor should be more transparent in where they are going with their systems and applications. I...
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When we chose athenaPractice PM, it was one of the best solutions on the market. We absolutely loved...
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The vendor used to keep all of their promises, but they have dropped off of all of their future...
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We get athenaPractice PM through a reseller. That reseller does a great job with training, but we...
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The vendor is heavily pushing their customers to upgrade to athenaOne, but we don't like athenaOne....
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The parts that I like most about athenaPractice PM are mainly the electronic claims and electronic...
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When doing claims, we used to have to go into each database and do certain things multiple times. We...
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We don't feel that athenahealth is putting effort into the development of the product. They aren't...
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The strength of the product is that it is pretty user friendly. athenaPractice PM is less click...
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The reporting is a weakness in athenaPractice PM. The Centricity solution that athena inherited was...
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athena oversells. They aren't able to give as much as they could in terms of individualized support....
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We are running into major issues with athenaPractice PM. The issues aren't all athenahealth's fault,...
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athenahealth was involved in a recent upgrade, and we had great service with that. They do a good...
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When we went live, athenahealth had so many go-lives going on at the same time, and they pushed us...
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Until recently, the support for athenaPractice PM was terrible. We would have to put in a support...
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The interoperability between athenaPractice PM and our patient portal is not the greatest. It is...
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athenahealth tries to drive outcomes. Somebody is constantly checking in on us, but most of...
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The system is well integrated with several EMR systems. We have a lot of automation that we have...
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We have a solid, contractual relationship with the vendor. Their prices are well known, and the...
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The system's scheduling and integration are really strong and so is the solution's ability to cover...
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We have received good support from the vendor. We are always able to escalate issues to very...
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athenaPractice PM is very economical for us compared to other vendor's systems. Our business is...
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The system is fully functional, and it will support any scenario in a medical practice. The vendor...
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What we want to do and what the system does are sometimes two different things. The vendor is not...
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There is always a middleman that we have to get involved in order to make things integrate, but the...
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The vendor's support and help are not there like they used to be. athena tries to help, but when we...
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My satisfaction with athenahealth is lower than it might have been even six months ago. We went...
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athenahealth is pretty good about getting back to us and troubleshooting issues.
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I like the communication from athenahealth. They keep us updated on upgrades and anything new coming...
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When it comes to keeping their promises, athenahealth misses their timelines by a lot. There are...
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athenahealth acquired Centricity from GE, and they have followed up on what they promised to do. We...
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athenaPractice PM has a good practice management and billing side, but there could be better reporting....
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There hasn’t been a lot of movement on the PM side, although athenahealth just announced that there...
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There isn’t a lot of ongoing training from athenahealth.
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Things with interoperability are going to be a little bumpy until the system gets the new update.
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athenahealth is likely to nickel-and-dime, but we are able to avoid a lot of that because of our leverage....
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One of the struggles we have had is that the way that this system manages phone numbers is different...
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We aren't going to upgrade because we are switching. The system can’t separate financials in a...
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The system was meant for a small practice. But for an employed group that has a lot of providers, it...
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The system is okay and does the job. It is better than a lot of small practice PM systems. But it...
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