athenaPractice PM Commentary
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Subject Expert
Chris Clune
Research Director
Commentary Summary
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User Commentary
Relationship, Operations
athenahealth is good at support; they are quick. However, we could get more contacts, office hour...
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Loyalty
We are considering leaving athenaPractice PM because we want cloud-based interoperability. The...
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Product
I would tell someone considering athenaPractice PM to look at the other solutions that athenahealth...
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Product, Value
athenaPractice PM’s reporting is still so-so, but it is improving. athenahealth has a third party...
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Loyalty, Product
I would recommend athenaPractice PM, not highly, but I would recommend it. I see us staying on...
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Operations, Product
I have to go research any new features in athenahealth’s training. I could dive into their portal...
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Product
Even though we don’t report to CMS, the new athenaPractice PM upgrade does a lot more ease of...
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Product
Overall, athenaPractice PM is a pretty solid and reliable system. It doesn't have a lot of downtime....
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Operations, Product
The downside to the system is that we have to do a lot of our own customizations. The way the vendor...
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Operations
The vendor's training is very much self-service training. The vendor just sends out a training video...
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Relationship
We have asked the vendor to give us different feeds for other solutions. The vendor has always been...
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Product
athenaPractice PM's usage is good in general. We are able to get into the system and get claims out...
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Product
Even though I use some other analytics solutions, there are certain things that I always try to do...
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Relationship, Operations
athenahealth did a nice job with all of the system's downtime after the Change Healthcare...
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Relationship
athenahealth could get some of their higher-ups involved and bring them to the table quarterly or...
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Relationship, Value
We have had to push athenahealth on their charges a bit. However, we are getting to a place where...
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Operations, Product
athenahealth does make upgrading relatively easy, but we do it ourselves. They provide great...
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Loyalty, Product
We have been very happy with athenaPractice PM, so I rate it very highly. athenaPractice PM may not...
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Relationship, Operations
For training, athenahealth is pretty good at providing that type of service, but they are just not...
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Loyalty
I would look at replacing athenaPractice PM with another product we use just to see how that works....
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Operations, Product
I am happy with athenaPractice PM. It is pretty user friendly, and it has a very easy flow. It is...
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Relationship, Product
The clinical inboxes in athenaPractice PM are horrible. The vendor needs to improve them...
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Product
athenaPractice PM performs well. And it is really easy. We recommend it all the time.
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Value
The only downfall of athenaPractice PM is there are some things that we have to buy from a third...
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Relationship
Support is probably athenahealth’s trouble spot right now. They are outsourcing client services. The...
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Relationship
athenahealth hasn't been very timely in responding to inquiries or posting payments.
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Operations
The system's go-live process was awful. Our experience with the vendor was very challenging, and we...
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Operations
athenahealth has pretty decent training videos.
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Operations, Product
The scheduling part of the product is pretty easy to use, and the vendor has made some upgrades to...
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