athenaPractice PM Commentary
Filtered view: All
Subject Expert
Chris Clune
Research Director
Commentary Summary
If you don't have a login, getting started is easy.
User Commentary
Relationship, Operations
I don't know whether this is just because of how we are set up with athenaPractice PM, but the...
Login or Create an Account to see details.
Loyalty, Product
athenaPractice PM has worked well for us for many years. We haven't moved away from it, so it is...
Login or Create an Account to see details.
Relationship, Product
athenaPractice PM is very good, and it has been working very well for us. The only drawbacks really...
Login or Create an Account to see details.
Relationship
athenahealth’s support has been very good, but sometimes the answer that we are given isn't always...
Login or Create an Account to see details.
Value
We have a lot of money invested in the product. We have been on it for such a long time that we feel...
Login or Create an Account to see details.
Product
It is still pretty easy to look at a patient's statement or claim to see what happened. Also,...
Login or Create an Account to see details.
Relationship, Operations
athenahealth is good at support; they are quick. However, we could get more contacts, office hour...
Login or Create an Account to see details.
Loyalty
We are considering leaving athenaPractice PM because we want cloud-based interoperability. The...
Login or Create an Account to see details.
Product
I would tell someone considering athenaPractice PM to look at the other solutions that athenahealth...
Login or Create an Account to see details.
Product, Value
athenaPractice PM’s reporting is still so-so, but it is improving. athenahealth has a third party...
Login or Create an Account to see details.
Loyalty, Product
I would recommend athenaPractice PM, not highly, but I would recommend it. I see us staying on...
Login or Create an Account to see details.
Operations, Product
I have to go research any new features in athenahealth’s training. I could dive into their portal...
Login or Create an Account to see details.
Product
Even though we don’t report to CMS, the new athenaPractice PM upgrade does a lot more ease of...
Login or Create an Account to see details.
Product
Overall, athenaPractice PM is a pretty solid and reliable system. It doesn't have a lot of downtime....
Login or Create an Account to see details.
Operations, Product
The downside to the system is that we have to do a lot of our own customizations. The way the vendor...
Login or Create an Account to see details.
Operations
The vendor's training is very much self-service training. The vendor just sends out a training video...
Login or Create an Account to see details.
Relationship
We have asked the vendor to give us different feeds for other solutions. The vendor has always been...
Login or Create an Account to see details.
Product
athenaPractice PM's usage is good in general. We are able to get into the system and get claims out...
Login or Create an Account to see details.
Product
Even though I use some other analytics solutions, there are certain things that I always try to do...
Login or Create an Account to see details.
Relationship, Operations
athenahealth did a nice job with all of the system's downtime after the Change Healthcare...
Login or Create an Account to see details.
Relationship
athenahealth could get some of their higher-ups involved and bring them to the table quarterly or...
Login or Create an Account to see details.
Relationship, Value
We have had to push athenahealth on their charges a bit. However, we are getting to a place where...
Login or Create an Account to see details.
​
Preferences