athenaPractice PM Commentary
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Chris Clune
Research Director
KLAS Research Director - Chris Clune
 
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User Commentary

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VP/Other Executive

Product

Overall, athenaPractice PM is a pretty solid and reliable system. It doesn't have a lot of downtime....

May 2024
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VP/Other Executive

Operations, Product

The downside to the system is that we have to do a lot of our own customizations. The way the vendor...

May 2024
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VP/Other Executive

Operations

The vendor's training is very much self-service training. The vendor just sends out a training video...

May 2024
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VP/Other Executive

Relationship

We have asked the vendor to give us different feeds for other solutions. The vendor has always been...

May 2024
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VP/Other Executive

Product

athenaPractice PM's usage is good in general. We are able to get into the system and get claims out...

May 2024
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VP/Other Executive

Product

Even though I use some other analytics solutions, there are certain things that I always try to do...

May 2024
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VP/Other Executive

Relationship, Operations

athenahealth did a nice job with all of the system's downtime after the Change Healthcare...

May 2024
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VP/Other Executive

Relationship

athenahealth could get some of their higher-ups involved and bring them to the table quarterly or...

May 2024
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VP/Other Executive

Relationship, Value

We have had to push athenahealth on their charges a bit. However, we are getting to a place where...

May 2024
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Analyst/Coordinator

Operations, Product

athenahealth does make upgrading relatively easy, but we do it ourselves. They provide great...

Apr 2024
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Analyst/Coordinator

Loyalty, Product

We have been very happy with athenaPractice PM, so I rate it very highly. athenaPractice PM may not...

Apr 2024
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Analyst/Coordinator

Relationship, Operations

For training, athenahealth is pretty good at providing that type of service, but they are just not...

Apr 2024
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Analyst/Coordinator

Loyalty

I would look at replacing athenaPractice PM with another product we use just to see how that works....

Apr 2024
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Director

Operations, Product

I am happy with athenaPractice PM. It is pretty user friendly, and it has a very easy flow. It is...

Mar 2024
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Director

Relationship, Product

The clinical inboxes in athenaPractice PM are horrible. The vendor needs to improve them...

Mar 2024
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Manager

Product

athenaPractice PM performs well. And it is really easy. We recommend it all the time.

Jan 2024
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Manager

Value

The only downfall of athenaPractice PM is there are some things that we have to buy from a third...

Jan 2024
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Manager

Relationship

Support is probably athenahealth’s trouble spot right now. They are outsourcing client services. The...

Jan 2024
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Manager

Relationship

athenahealth hasn't been very timely in responding to inquiries or posting payments.

Dec 2023
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Manager

Operations

The system's go-live process was awful. Our experience with the vendor was very challenging, and we...

Dec 2023
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Manager

Operations

athenahealth has pretty decent training videos.

Dec 2023
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Manager

Operations, Product

The scheduling part of the product is pretty easy to use, and the vendor has made some upgrades to...

Dec 2023
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Manager

Value

If we had to buy a PM system again, we would look to see what else was out there and whether it was...

Nov 2023
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COO

Product

The ease of use for end users would be top of the scale if athenahealth would make the reporting...

Oct 2023
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COO

Relationship

I am going to give the quality of athenahealth’s ongoing support a top score only because of the...

Oct 2023
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COO

Product

Once I go through the difficult process of getting the reports I need, the reports tell me what I...

Oct 2023
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COO

Operations, Product

athenahealth does the upgrades on the back end, so we don't have to do anything. We wake up, and...

Oct 2023
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CEO/President

Relationship

athenahealth is a big company, so when one person isn't sure about our question, they will pass us...

Oct 2023
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CEO/President

Operations

For an education program to be effective, it needs micro trainings that are five minutes or less,...

Oct 2023
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CEO/President

Relationship

We get passed around the most with the vendor's phone support. athenahealth's web support is their...

Oct 2023
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Manager

Product

The charts in athenaPractice PM are easy to use. We are getting them down and doing okay. Time does...

Sep 2023
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Manager

Operations

athenahealth has plenty of offerings for training. It is on us whether we take those opportunities...

Sep 2023
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Manager

Product

We are not super crazy about the scheduling component in the system. The vendor seems to focus on...

Sep 2023
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Manager

Product

The product is pretty good. There are a couple of add-ons or plug-ins that look through tickets...

Jun 2023
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Manager

Relationship

athenahealth’s support team is pretty good. I usually try to open tickets online instead of just...

Jun 2023
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Manager

Product

The practice side of the product hasn't changed in years, so aside from adding plug-ins, I wouldn't...

Jun 2023
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