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Commentary Summary
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User Commentary
Director
Each of the vendor's systems is a little different, and that has been a frustration from the...
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Director
The system does have the functionality that we need, and I think I would recommend it depending on...
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Manager
We have few problems with the system. We are running some custom reports in the background to get...
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Manager
athenahealth has changed things for the better, but things are not as good as they used to be. When...
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Analyst/Coordinator
athenahealth has training, but they have not really heavily pushed or organized it. The training is...
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Analyst/Coordinator
There haven’t been many enhancements or improvements to the practice management product for years....
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CIO
The financial reporting side of athenaPractice PM is weak. It definitely hasn’t stayed current, so...
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CIO
We are actually a very innovative organization, so Virence Health gave us a great platform for the...
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VP/Other Executive
Nickel-and-diming is systemic within the entire industry. Anytime we want an interface, it is always...
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VP/Other Executive
The charge capture process is relatively easy. The user interface works well for our users.
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VP/Other Executive
Product functionality is always important for the vendor to work on because things can always be...
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Analyst/Coordinator
Virence Health’s system drives tangible outcomes. We still need to go to third-party products...
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Analyst/Coordinator
We get support through the reseller, and that support has been pretty good.
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Analyst/Coordinator
Virence Health does an adequate job with keeping promises. They are not perfect, but they try. In...
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VP/Other Executive
We have been on the system for so long that how the vendor sold it to us and what they said it would...
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Manager
We are not making any changes to the billing system; it is kind of working. We are not expecting big...
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Manager
The vendor is picking up the phone a little better. The system could be revamped. It is an older,...
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Manager
We have a hard time with our providers setting the right code or having an EMR that could help...
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Manager
One of the things I do not like about Centricity Practice Solution PM is the EDI and remittance...
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Manager
Some of the things I like about Centricity Practice Solution PM are its flexibility and the...
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Director
Centricity’s practice management solution is pretty bare bones. The vendor has a very good core...
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Director
We feel indifferent about the support we have received from the vendor through the pandemic. It has...
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Director
We have no intent to change from the solution, but I wasn’t a part of the decision when the solution...
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Director
The vendor's core claims engine is pretty good. There are hardly any issues with it. It works as promoted....
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Director
The vendor needs better training and to include more modules in the core product. There is a lack of...
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Director
My recommendations to others would be based on their needs. If they are in the same specialty as we...
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Director
It would be nice to see what is going on with the product and whether the vendor is deciding to keep...
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Director
athenahealth is working on the gaps that need to be filled on the PM side. We use athenahealth's...
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VP/Other Executive
Our organization always insists that we maintain the product, but maintaining the system costs us...
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VP/Other Executive
The Centricity platform is a keystroke product, so the more we use it, the more it costs us. We have...
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VP/Other Executive
The Centricity modules get turned on when our staff isn't ready for them or doesn't know the modules...
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VP/Other Executive
The change in support has been dramatic with the new ownership. The new owners deserve a compliment...
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VP/Other Executive
We have always struggled with the ability to see the schedule. I would like to be able to just look...
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VP/Other Executive
Getting the vendor to get along with multiple records and exchange information is the biggest...
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Manager
A lot of the PM system hasn't changed. There are things that Virence Health hasn't addressed. We...
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Manager
The support from Virence Health is pretty good. Customers can log cases, and Virence Health will try...
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