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athenaPractice PM
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Aaron Gleave
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KLAS Research Director - Aaron Gleave
 
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User Commentary

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Director

Service and Support

The vendor doesn’t make enough of the changes that we need. They are constantly making changes, and...

Mar 2023
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Director

Functionality and Upgrades

The product is user friendly. It is easy to follow the flow of the practice. It is easy to create...

Mar 2023
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Director

Functionality and Upgrades

One of the big problems with the product is that the billing tab for a visit is inside the...

Mar 2023
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Director

Functionality and Upgrades

There are very few things that we can customize in the system for ourselves. Everything is canned,...

Mar 2023
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CIO

Functionality and Upgrades

athenaPractice PM is pretty straightforward and provides our billing team with ticket lists that our...

Feb 2023
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CIO

Functionality and Upgrades

athenahealth has to do a lot of work with custom scripting. For example, when we send codes from the...

Feb 2023
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Director

Service and Support

The vendor has been having posting issues for more than a year, and we have been a victim of those...

Jan 2023
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Director

Other Observations & Comments

Our CSM doesn't have a lot of pull, unfortunately, and they seem to be struggling right now. They...

Jan 2023
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Director

Service and Support

There are staffing issues on the billing side of athenahealth. Because of our workflow, we have a...

Jan 2023
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Director

Service and Support

The vendor is setting things up and modeling them to get the claims out faster and have accurate...

Jan 2023
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Director

Lessons Learned

I would recommend the product to a facility that wasn’t a critical access facility. If a facility...

Jan 2023
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Director

Interfacing and Integration

Working with athenaPractice PM is incredibly difficult. We have provider-based billing practices...

Jan 2023
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Director

Technology

We asked the vendor for a certain thing in the system, and they promised to include it, but they...

Jan 2023
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Director

Functionality and Upgrades

The basic underlying structure of athenaPractice PM is based on having on-premises servers....

Jan 2023
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COO

Functionality and Upgrades

The system's document-management process is a complete catastrophe. Information comes in partially...

Jan 2023
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COO

Implementation and Training

The training that we received from athenahealth was all remote, and our people didn't learn anything...

Jan 2023
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COO

Functionality and Upgrades

Our providers like and appreciate athenaPractice PM.

Jan 2023
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Manager

Future Outlook

athenahealth has some really good updates that are coming out next year, like the ability to send...

Dec 2022
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CEO/President

Functionality and Upgrades

The product has too many clicks and too much mouse travel across the screen; the functions require...

Dec 2022
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CEO/President

Relationship

athenahealth had some issues recently, so things haven't been perfect. I have appreciated that the...

Dec 2022
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CEO/President

Functionality and Upgrades

athenahealth still has some opportunities, but overall, things work. In general, the product is...

Dec 2022
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CEO/President

Functionality and Upgrades

The product's biggest deficit is document management, and that includes incoming documents from...

Dec 2022
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CEO/President

Interfacing and Integration

athenahealth does a good job of finding other services, setting up relationships, and having...

Dec 2022
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Manager

Relationship

For the most part, athenahealth keeps their promises. They are getting better at not charging for...

Dec 2022
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Manager

Functionality and Upgrades

We only use athenaPractice PM for part of what it offers because we work with another vendor that...

Dec 2022
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VP/Other Executive

Service and Support

athenahealth has great customer support, and they absolutely keep all their promises. They have...

Dec 2022
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VP/Other Executive

Service and Support

We do occasionally have to ask for our problems to be escalated to a manager, but athenahealth...

Dec 2022
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VP/Other Executive

Service and Support

I would tell a friend that the product is a typical EMR. It does all the things that someone would...

Dec 2022
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VP/Other Executive

Functionality and Upgrades

athenaPractice PM is just a typical practice management system. One thing that I wish were different...

Dec 2022
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Director

Relationship

There is some room for improvement around the PM rollout plan, but athenahealth looks out for us by...

Oct 2022
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Manager

Functionality and Upgrades

The scheduling component of athenaPractice PM is older and antiquated, and athenahealth doesn't seem...

Oct 2022
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Manager

Relationship

I like the manager that we have contact with at athenahealth. That person is very in tune with us,...

Oct 2022
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Manager

Future Outlook

Our ability to receive our money’s worth is improving. We pay a lot for the product, but we don't...

Oct 2022
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Manager

Service and Support

athenahealth has been fine in terms of support. The people involved in the online ticket and support...

Oct 2022
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Manager

ROI / Cost

The reporting seems to work for us on the athenaPractice PM side. We use a lot of different...

Oct 2022
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VP/Other Executive

Relationship

athenahealth's upgrades are very seamless. athenahealth is very regimented about rolling out their...

Sep 2022
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VP/Other Executive

Service and Support

athenahealth has a pretty good setup, but we have to get through the level-one support people first....

Sep 2022
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VP/Other Executive

Relationship

We have a very good, interesting relationship with athenahealth. We have recurring meetings with our...

Sep 2022
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VP/Other Executive

Functionality and Upgrades

The product has very good interfacing capabilities and is intuitive. We couldn't be happier with the...

Sep 2022
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VP/Other Executive

ROI / Cost

If I were talking to a peer about the product, I would tell them about its cost effectiveness. The...

Sep 2022
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Director

Relationship

When we went through COVID-19, there were new codes added through Medicare. athenahealth set up...

Sep 2022
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Director

Functionality and Upgrades

Since the upgrades, our billing department has had some struggles with the solution. There are some...

Jul 2022
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Director

Lessons Learned

I don't know whether I would buy athenaPractice PM again. It would be really hard to say whether it...

Jun 2022
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Director

ROI / Cost

athenahealth can offer a lot of great things, but those all have separate costs. We use a lot of...

Jun 2022
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Director

Implementation and Training

athenahealth has computer-based training modules that are available for people to watch. It would be...

Jun 2022
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Director

Functionality and Upgrades

athenaPractice PM is okay and works mostly as intended, but there are a few quirky things that cause...

Jun 2022
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Director

Interfacing and Integration

athenaPractice PM integrates with our other vendors' systems very well and pulls out the information...

Jun 2022
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Director

Service and Support

athenahealth is fairly responsive to tickets that we put in their portal. They try to let us know...

Jun 2022
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Director

Service and Support

It sometimes takes a while for athenahealth to get our tickets resolved. Our billing staff is...

Jun 2022
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Manager

Functionality and Upgrades

The things that the vendor promotes as being time saving and efficient don't always work out that...

Jun 2022
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Manager

Relationship

athenahealth isn't selling athenaPractice PM anymore. They keep telling us that they not going...

Jun 2022
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Manager

Functionality and Upgrades

The system's practice management reports are lacking. It is hard for us to get reports from the...

Jun 2022
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Manager

Functionality and Upgrades

Sometimes the updates don't seem to do what the vendor says the updates will do, or the updates work...

May 2022
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Manager

Implementation and Training

The vendor does actually pretty well with training. I am not really that familiar with their...

May 2022
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Manager

Functionality and Upgrades

On the EPCS side of things, we have a lot of problems. The workflow just is not easy to follow.

May 2022
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Manager

Functionality and Upgrades

On the practice management side, the UI could really be overhauled. The UI just looks old, and it is...

May 2022
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Manager

Relationship

The vendor sometimes delays things, but they keep their promises. They just might not keep those...

May 2022
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Manager

Service and Support

The vendor's support people are great when we call them. They work really hard to change things and...

May 2022
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Analyst/Coordinator

Functionality and Upgrades

It would be nice if the product had an easier enrollment and credentialing process. Unless someone...

Apr 2022
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Analyst/Coordinator

Service and Support

I would love to see the vendor's customer support people be more knowledgeable when it comes to the...

Apr 2022
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Analyst/Coordinator

Service and Support

In the beginning, things were chaotic. We had a lot of disconnect with the vendor, and we didn't...

Apr 2022
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Analyst/Coordinator

Functionality and Upgrades

I like the vendor's vision for athenaPractice PM. The system is user friendly. The patient's quick...

Apr 2022
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Analyst/Coordinator

Functionality and Upgrades

It would be nice if the vendor would update some of their fields to be more keyboard friendly...

Apr 2022
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