athenahealth EHR/PM - Small Practices Commentary
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Chris Clune
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User Commentary

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CEO/President

Operations, Product

athenahealth's strength is its ease of efficiency and operation. There is good learning, and their...

Feb 2025
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CEO/President

Loyalty

We are going to switch to a new EHR because I want to get the billing in-house since we are...

Feb 2025
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CEO/President

Value

For the most part, the vendor avoids nickel-and-diming, but I don't know whether I would buy the...

Dec 2024
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CEO/President

Loyalty, Operations, Product

The ease of use has actually increased compared to where it was before. The look and the feel of the...

Dec 2024
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CEO/President

Operations

As the company has grown, there has been less access to people that we can talk to in person for...

Dec 2024
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CEO/President

Operations, Product

I implemented the system using a billing and coding team. There were some hiccups in terms of what I...

Dec 2024
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CEO/President

Relationship

athenahealth is very supportive and proactive. The liaison we have with them is extremely helpful.

Dec 2024
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CEO/President

Relationship

For support besides our main liaison, we have a client support center, and those people are okay....

Dec 2024
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CEO/President

Loyalty

I don't like most EHR vendors, so if I were looking for an EHR vendor, I would look for...

Dec 2024
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CEO/President

Value

athenahealth charges us for everything, but it makes sense, and they tell me that they are going to...

Dec 2024
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CEO/President

Operations

For primary care, athenahealth's EHR is extremely user-friendly. athenahealth does updates every few...

Dec 2024
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CEO/President

Loyalty, Operations, Product

I have been with athenahealth for a long time, so I am extremely happy. I had several EHR vendors...

Dec 2024
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Manager

Relationship, Product

There has been a change recently with athenahealth. We have had to reach out to them a lot more just...

Oct 2024
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Manager

Value

I wouldn’t buy athenahealth's system again. There are just certain coding rules that we keep going...

Oct 2024
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Manager

Relationship

We haven’t been able to get ahold of the new customer service manager to talk to them about our...

Oct 2024
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Manager

Product

As far as integration goes, athenahealth is really flexible, but there are also a lot of...

Oct 2024
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Manager

Product

athenahealth's system is just very clear. It has tabs that are labeled, and there are categories...

Oct 2024
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Manager

Relationship

athenahealth’s customer support is very responsive. Regardless of the reason for our frustration as...

Oct 2024
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Manager

Operations

My satisfaction with training falls a couple of points because we have to find a lot of ongoing...

Oct 2024
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Manager

Product

The vendor is a little robust sometimes with some pieces, like patient outreach and things like...

Oct 2024
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Manager

Loyalty, Product

There are some functionalities in the solution that are probably upcoming, and things that other...

Oct 2024
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Manager

Loyalty

We joke all the time that we own the Cadillac because we have this solution. athenahealth was the...

Oct 2024
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COO

Product

We have had to create some workarounds to make athenahealth's system work for us, and those have...

Oct 2024
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COO

Loyalty, Product

athenahealth's system integrates well with the imaging facilities and labs that we need to integrate...

Oct 2024
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COO

Loyalty, Relationship

athenahealth is always looking ahead and planning the next step of their road map. athenahealth is...

Oct 2024
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COO

Relationship

If a small practice were looking at athenahealth's system, I would let them know that it is an...

Oct 2024
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COO

Loyalty

We looked at the market a few years ago, and athenahealth's system was the best option for us. We...

Oct 2024
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Director

Relationship, Operations

With upgrades, athenahealth sends out an email weeks to months prior with information, a video...

Oct 2024
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Director

Loyalty, Product

If I were hypothetically in the market for a new EHR or PM solution, my number-one consideration...

Oct 2024
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Director

Product

With integration, there are still a few things we are figuring out in terms of how to use it to...

Oct 2024
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Director

Relationship

For support, there is an online chat option. We can submit an electronic case, and then athenahealth...

Oct 2024
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Director

Operations

athenahealth’s training is good, but poking around and trying to find out how to do something isn’t...

Oct 2024
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Director

Relationship, Product

athenahealth EHR is an amazing product, but it feels like in the big scheme of things, athenahealth...

Oct 2024
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Director

Loyalty, Product

We are keeping athenahealth EHR because of the ease of use for providers. Our providers love it; our...

Oct 2024
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Manager

Operations, Product

athenahealth needs to make the schedule more efficient. They made a big upgrade to the schedule, but...

Oct 2024
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Manager

Relationship

In our regular meetings with our representative, it would be useful if our representative reminded...

Oct 2024
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Manager

Relationship, Value

I have experienced difficulties. I have had to look into billing myself instead of having the biller...

Oct 2024
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Manager

Relationship, Product, Value

Unfortunately, athenahealth's system doesn’t reduce pain points. It is just more work. Working on...

Oct 2024
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Manager

Relationship, Product

The RCM in athenahealth's system is horrific. I ignore their denials management. I wish I could stop...

Sep 2024
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Manager

Culture, Operations

One of the things that athenahealth promotes is that they know how to do billing, but they don't....

Sep 2024
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Manager

Operations

athenahealth doesn’t provide any ongoing training. When I am training new front desk people, I teach...

Sep 2024
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Manager

Relationship, Product

The reporting in athenahealth's system is starting to create serious problems, and that just gets...

Sep 2024
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Manager

Relationship

With the recent cyber attack, athenahealth was a bit behind, and they are still alerting us about...

Sep 2024
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Manager

Value

As much as athenahealth is charging us right now, we are absolutely not receiving our money’s worth....

Sep 2024
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Manager

Product

athenahealth EHR is still a very good EHR system, other than medical records coming over poorly....

Sep 2024
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Manager

Operations, Product

One of the things that is very frustrating about the upgrades from athenahealth is that they keep...

Sep 2024
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Manager

Relationship, Value

athenahealth doesn't avoid charging for every little thing. They could provide more value to us if...

Sep 2024
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Manager

Relationship

I don't like the support from athenahealth at all because everything is forced into cases, and if we...

Sep 2024
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Manager

Loyalty, Product

Each large payer has hundreds of thousands of different plans, and they all have unique numbers. But...

Sep 2024
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Physician

Operations

With the training from athenahealth, it is assumed that if we have been with them for a while, we...

Aug 2024
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Physician

Value

If athenahealth could increase our reimbursement, I would be extremely satisfied with receiving our...

Aug 2024
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Physician

Product

We have used other EHRs, have gone to meetings with other people, and have been in leadership with...

Aug 2024
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Physician

Value

Charging for every little thing is a problem with almost every EHR, and no practice likes when those...

Aug 2024
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Physician

Operations

There is always room for improvement. For example, there is always the need to define if a new...

Aug 2024
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Director

Operations

We have to reach out to athenahealth to schedule upgrades for athenahealth EHR. Also, how...

Aug 2024
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Manager

Relationship, Operations

Whenever something comes up that we want to see if we can implement, whenever we need to learn more...

Aug 2024
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Manager

Product

The functionality that I’m looking for is integrating more screeners. We have to do a lot of...

Aug 2024
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Manager

Relationship, Value

athenahealth does a good job of preparing us for upgrades. They don’t make many promises, but they...

Aug 2024
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Manager

Loyalty

If we didn't have an EHR, we would probably go with Epic because that is the group we are in, and...

Aug 2024
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Manager

Loyalty, Product

athenahealth is a marketplace partner. So for example, we needed secure, HIPAA-compliant texting....

Aug 2024
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Manager

Loyalty, Relationship

I meet with my representative regularly, and if I tell them about any issues, they follow through. I...

Aug 2024
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Manager

Product

I like that we can have multiple versions of athenahealth’s EHR open at the same time. The system is...

Aug 2024
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Manager

Loyalty, Value

athenahealth's system is still part of our long-term plans. Even though Epic's system might be...

Aug 2024
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Manager

Culture

When we originally purchased the practice management software, the vendor basically stated that we...

Aug 2024
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Manager

Operations

The vendor does updates regularly, and generally, we might be the last to get the update, but the...

Aug 2024
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Manager

Loyalty, Product

The EHR is so much more limited than I imagined it would be. We do a ton of research, and we can't...

Aug 2024
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Manager

Relationship

athenahealth is proactive on whatever they want to be proactive on, but they aren't necessarily...

Aug 2024
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Manager

Culture, Relationship

Phone support from athenahealth is unbelievably terrible. We had a provider with an issue that...

Aug 2024
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Manager

Product

We would like functionality for better reporting and more robust reporting. athenahealth has weird...

Aug 2024
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Physician

Relationship

Sometimes the product takes a bit to figure out, but the vendor’s web and phone support people do a...

Jul 2024
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Physician

Relationship, Product

athenahealth doesn't make promises directly to me, but there are a few things that athenahealth...

Jul 2024
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Manager

Operations

athenahealth takes a long time with implementations. Sometimes it takes them longer than we would think....

Jul 2024
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Manager

Relationship

What I like about the product is that athenahealth is constantly upgrading it, improving it, and...

Jul 2024
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Manager

Relationship

There is an English-as-a-second-language problem with athenahealth's support department. When we log...

Jul 2024
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Manager

Loyalty

athenahealth is in our long-term plans because, at this point, to try to go with anybody else would...

Jul 2024
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Manager

Loyalty, Product

athenahealth has a lot of features now that we don't use because they are too automated. For...

Jul 2024
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Physician

Value

athenahealth is way up there in terms of expense. Our management consultants are actually somewhat...

Jun 2024
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Physician

Product

Despite feedback, athenahealth has this terrible thing where almost anything that comes in gets...

Jun 2024
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Physician

Operations

When I first started, athenahealth's training was not very good. But they have gotten better at it...

Jun 2024
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Physician

Value

We would like to see more robust RCM from athenahealth. Two-thirds of our claims are dropped, and we...

Jun 2024
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Physician

Product

What is really nice in the system is on our timelines when we are trying to scan and find something,...

Jun 2024
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Physician

Loyalty, Product

Right now, we have to code these healthcare condition codes because that is how we rate the severity...

Jun 2024
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Physician

Product

I got a new phone, and athenahealth changed the rules so that even though I was a superuser, I...

Jun 2024
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Physician

Product

We would like athenahealth to improve the ease of use in ordering labs. We have to put in where the...

Jun 2024
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Physician

Loyalty, Product

The integration outside of athenahealth with other solutions or with the immunization registries is...

Jun 2024
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Physician

Culture, Value

I don't think any vendor has got it truly figured out better than athenahealth does, but there are...

Jun 2024
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Physician

Product

Some of the inbox tasks that come through in the system don't show enough data for me to dispose of...

Jun 2024
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Physician

Relationship

athenahealth doesn't promise. They say to put in a trouble ticket if we have a problem, and they...

Jun 2024
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Physician

Product, Value

I'm all over the place sometimes, and athenahealth's system helps to centralize everything that I...

May 2024
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Physician

Product

One thing that I have noticed lately that I would have to complain about with athenahealth's system...

May 2024
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Physician

Operations

The training from athenahealth is available, and they give us the opportunity to use the training,...

May 2024
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Physician

Loyalty, Value

The price is right for athenahealth, so I really can't complain. I try to be as loyal as I can, but...

May 2024
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Physician

Product

I would like the mobile application to have functionality for adding new patients and using a...

May 2024
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VP/Other Executive

Relationship, Product

We extract a lot of data from athenahealth EHR/PM, and the data extraction part is adequate for us....

May 2024
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VP/Other Executive

Relationship, Operations

Recently, we had some migration questions with athenahealth, and their people were very helpful....

May 2024
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Manager

Product

The biggest improvement needed for the athenahealth system would be how often it is not functional....

Apr 2024
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Manager

Operations

athenahealth's training and implementation were horrible, and now there is no support or resolution....

Apr 2024
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Manager

Loyalty, Product

The product's biggest highlights are that the vendor gives a lot of important information in a very...

Apr 2024
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Manager

Relationship

There are updates that happen occasionally. I think there is another one coming up actually. But...

Apr 2024
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Manager

Product

I have one little snag. There is always a little snag. I'm finding there is always a little glitch,...

Apr 2024
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Manager

Product

I like the number of different things we can do with this system. I have worked with previous...

Apr 2024
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CEO/President

Relationship

The customer success representative I have had for most of my time with athenahealth has moved to a...

Apr 2024
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CEO/President

Value

athenahealth is known as being one of the most expensive EHR vendors, but what they provide me is...

Apr 2024
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CEO/President

Product

athenahealth's system brings a lot of capabilities, but we would like it to be less glitchy. We...

Apr 2024
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CEO/President

Loyalty, Value

I have actually gotten rid of all secondary third-party solutions because as athenahealth has grown...

Apr 2024
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CEO/President

Loyalty, Relationship

I suspect that athenahealth thought they could save money by changing the way their customer support...

Apr 2024
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CEO/President

Relationship

The customer service has changed in athenahealth, but that is it. I have been more than impressed...

Apr 2024
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CEO/President

Loyalty, Relationship, Product

I like using computers, so I find using athenaClinicals to be really easy, but some of my staff...

Apr 2024
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CEO/President

Relationship

With athenahealth’s customer support, I used to be able to send a message through the portal, and...

Apr 2024
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CEO/President

Loyalty, Relationship, Product

athenahealth is working on trying to improve the self-check-in functionality. They are doing all the...

Apr 2024
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CEO/President

Relationship

athenahealth’s customer support team has lost their focus on the idea that their job is to make it...

Apr 2024
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VP/Other Executive

Product, Value

I don't know what the system's cost is on the billing side, but we aren't able to use the system's...

Apr 2024
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VP/Other Executive

Operations

Sometimes, the way athenahealth rolls out implementation services is a little muddy. The vendor is...

Apr 2024
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VP/Other Executive

Loyalty, Value

We will hang on to athenahealth's system. It is a good tool for us. I actually like the system. I...

Apr 2024
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VP/Other Executive

Relationship, Product

I actually like the system. It is pretty intuitive compared to other EHRs that I have seen....

Apr 2024
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Manager

Operations

We really do not use athenahealth’s training because it is not very helpful to our staff. They just...

Mar 2024
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Manager

Value

I wouldn't say athenahealth is avoiding charging for every little thing. It seems like when the...

Mar 2024
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Manager

Culture

We had an issue come up with athenahealth regarding our contract. Professionally, it was not handled...

Mar 2024
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Manager

Relationship

With the vendor’s executive involvement, I have come across some people that do great and some that...

Mar 2024
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Manager

Operations

The original implementation was done pretty well; however, the implementation time frame for new...

Mar 2024
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Manager

Relationship

The customer service representative that I work with regularly does great. Anytime I email them,...

Mar 2024
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Manager

Product

athenahealth's system has its pros and cons. On the clinical side, I hear a lot more of the cons...

Mar 2024
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Manager

Loyalty, Product

I would tell others looking at athenahealth's system that it is great. It has a lot of...

Mar 2024
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Manager

Relationship

The structure of athenahealth was that I had one person that I would call, and they helped me with...

Mar 2024
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(0)
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Manager

Culture, Value

athenahealth has recently raised their rates for some reason. We have no idea why. They raised the...

Mar 2024
||
(0)
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Manager

Loyalty

To be honest, we may not have athenahealth EHR/PM at all in the near future because of our own...

Mar 2024
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(0)
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Manager

Operations

athenahealth's system is not easy. Lots of clicks are involved. There are lots of places to go. I...

Mar 2024
||
(0)
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Manager

Relationship, Operations

athenahealth's system isn't bad. But athenahealth doesn't have in place what they used to when we...

Mar 2024
||
(0)
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Manager

Relationship, Product

There is always something going on as far as athenahealth goes. They are making a lot of changes in...

Mar 2024
||
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Manager

Product

The clinical side of the product is really user friendly. We just follow the prompts, and everything...

Mar 2024
||
(0)
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Manager

Loyalty, Product

Clinically, athenahealth is perfect. However, my issues with them lie with the filling in of names...

Mar 2024
||
(0)
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Manager

Relationship, Product

athenahealth updates the product all the time. They keep it current, and it is constantly updated.

Mar 2024
||
(0)
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Manager

Relationship

If we have any issues, it is usually pretty easy to get someone on the phone within a few minutes...

Mar 2024
||
(0)
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Manager

Operations, Product

I like the way the athenahealth system works. It is easy. I don't always like it when the vendor...

Mar 2024
||
(0)
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CEO/President

Product

Every specialty has a tweak, but athenahealth's system is flexible enough that our end users can...

Feb 2024
||
(0)
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CEO/President

Value

The charges that we have seen over the past number of years have become a little more à la carte and...

Feb 2024
||
(0)
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CEO/President

Relationship, Product

athenahealth cannot produce a document that shows me where they got the number of orders we had...

Feb 2024
||
(0)
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CEO/President

Value

athenahealth is a growing organization, so they have cost increases too, and they have to get...

Feb 2024
||
(0)
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CEO/President

Relationship

I have a dedicated person for the revenue cycle management of the product. They get everything that...

Feb 2024
||
(0)
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 or  to see details.

CEO/President

Product

There is a lot of opportunity out there if people take the time to look at the system and tune their...

Feb 2024
||
(0)
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CEO/President

Relationship

I have never had a problem with athenahealth’s support team. We can get support online. We get a...

Feb 2024
||
(0)
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CEO/President

Culture, Value

athenahealth is not cheap, but it is a no-brainer to see the value that we get. It is something we...

Feb 2024
||
(0)
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CEO/President

Loyalty, Product

I don't think anybody has this, but I really want a product that allows me to compile patients'...

Feb 2024
||
(0)
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CEO/President

Loyalty, Operations, Product, Value

I have been very involved in researching multiple vendors. athenahealth goes above and beyond in...

Feb 2024
||
(0)
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CEO/President

Relationship, Operations

Within reason, athenahealth absolutely keeps all promises. The vendor has an amazing product...

Feb 2024
||
(0)
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CEO/President

Product

I can get a new staff member up and running very quickly with athenahealth’s resources and teaching...

Feb 2024
||
(0)
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CEO/President

Product

We are struggling a bit with getting the appropriate outside records and trying to interface with...

Feb 2024
||
(0)
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CEO/President

Value

The vendor provides us with a really good EHR and a really good practice management system, but...

Feb 2024
||
(0)
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VP/Other Executive

Product

I love athenahealth's system. We have had it forever. I love how intuitive it is, so it is easy to...

Feb 2024
||
(0)
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VP/Other Executive

Relationship

athenahealth doesn't reach out to us much, but the support team is easy to get in contact with. When...

Feb 2024
||
(0)
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VP/Other Executive

Relationship, Product

I have few issues with athenahealth, and they are minuscule. The only negative part is I don't like...

Feb 2024
||
(0)
 Thank you  Helpful

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VP/Other Executive

Relationship

I have an account representative at athenahealth, but that changes at the drop of a hat. I can never...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Value

athenahealth’s model of increasing the price is starting to scare me. Recently, they sent a letter...

Feb 2024
||
(0)
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 or  to see details.

Physician

Product

I love athenahealth's system, and I love the technology. It works. It does what it needs to do, and...

Feb 2024
||
(0)
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Physician

Product, Value

The vendor is working hard on adding more bells and whistles, but I don't know whether the bells and...

Feb 2024
||
(0)
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Physician

Operations

athenahealth has excellent one-on-one training. But if we need anything other than one-on-one...

Feb 2024
||
(0)
 Thank you  Helpful

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Physician

Product

athenahealth's system interfaces with a few of our other programs and vendors' systems, but there...

Feb 2024
||
(0)
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Physician

Relationship

When we call the support team, we get somebody who usually tells us to do all the things we know how...

Feb 2024
||
(0)
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Physician

Product

We would like to have athenahealth offer chronic care management functionality. The solution is...

Feb 2024
||
(0)
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Manager

Relationship

We are happy with athenahealth. I like the direct support that we get from them. We have an account...

Feb 2024
||
(0)
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Manager

Product

The system is very user friendly, and the vendor does a good job with RCM and billing processes.

Feb 2024
||
(0)
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Manager

Relationship

When we have a problem and we contact the vendor's support people, we often get ahold of someone who...

Feb 2024
||
(0)
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