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Aunt Bertha Comments
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KLAS Research Director - Bradley Hunter
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Bradley Hunter

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User Commentary

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Manager

Everything really came down to having a dedicated resource on Aunt Bertha’s end for my work. The...

Jan 2021
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Manager

The vendor's training is excellent. The people sit down and work with us on our specific workflows....

Jan 2021
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Manager

The vendor really stepped up with new features around COVID-19. They just really helped us put...

Jan 2021
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Manager

We are integrated with one of our several EMRs. We have a portion of our staff members who are...

Jan 2021
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Manager

I have a representative that I work with all the time and who is my go-to person when I have...

Jan 2021
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Manager

My favorite part of working with Aunt Bertha has been the company culture. Every single person that...

Dec 2020
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Manager

Aunt Bertha is getting better at pulling together all of their customers. Aunt Bertha had their...

Dec 2020
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Manager

When it comes to contracting, Aunt Bertha has done a good job of negotiating, modifying, and...

Dec 2020
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Manager

The implementations with Aunt Bertha are a lot better now than they were in the past. Aunt Bertha is...

Dec 2020
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Manager

I haven't had any issues with Aunt Bertha's product. The system is pretty slick. There is technology...

Dec 2020
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Manager

Aunt Bertha's support is super accessible. That is a differentiator for Aunt Bertha. They are...

Dec 2020
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Manager

There is a ton of data for visualization for information, but I would love to see the data become...

Dec 2020
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Manager

I recommend Aunt Bertha's system to a lot of my colleagues. I have definitely called up some of my...

Dec 2020
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Manager

When I had an internal issue, Aunt Bertha stepped in to fill a gap. Their community-engagement...

Dec 2020
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Director

If I had had a few more months to make a purchase decision, I might have made a different choice....

Dec 2020
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Director

Aunt Bertha came out here several times and did a remote demo. We didn't get that with other...

Dec 2020
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Director

The product will send information about our patients from our EMR to community resources. However,...

Dec 2020
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Director

My group uses the Aunt Bertha product as a case management tool. We can track our patients and other...

Dec 2020
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Director

Aunt Bertha is part of our organization's long-term plans. We are embarking on long-term projects...

Dec 2020
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Director

I would buy the Aunt Bertha system again. I have looked at other platforms that are free or less...

Dec 2020
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Director

The Aunt Bertha system is pretty user friendly. Aunt Bertha has done a good job with the main views...

Dec 2020
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Director

When I filter the data down to different roles, the level of data we can view is lessened. My team...

Dec 2020
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Director

The reporting in the product is difficult for new users to navigate. I spent a lot of time going...

Dec 2020
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Director

In the beginning, Aunt Bertha gave me a contact to go to when I had any issues, but that person...

Dec 2020
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Director

Sometimes when we need assistance with something, Aunt Bertha might take a little while to fix the...

Dec 2020
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Director

From a technology standpoint, Aunt Bertha is a very new company, and they have some catching up to...

Dec 2020
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Director

Aunt Bertha has full support. That is good because they help address social determinants of health,...

Dec 2020
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Director

It is hard to say where we will be in a year from now. The system is up and running. We don't have a...

Dec 2020
(0)
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Director

Aunt Bertha has two platforms. Aunt Bertha very strongly, to a fault, recommended one platform when...

Dec 2020
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Director

There is a limitation to the integration with our core system; therefore, more work is required....

Dec 2020
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Director

Aunt Bertha has been requesting more from us, and that gets a little exhausting after a while. They...

Dec 2020
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Director

Aunt Bertha has been good at alleviating pain points, but the expected outcomes have been tough to...

Dec 2020
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VP/Other Executive

There is some customization that the vendor said would be no problem that has taken longer than we...

Sep 2020
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VP/Other Executive

I give the initial training the top score. The vendor has it down, and it is fast. They have so much...

Sep 2020
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VP/Other Executive

I actually think Aunt Bertha is the most user-friendly online resource. There are still some...

Sep 2020
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VP/Other Executive

We get executive involvement from Aunt Bertha. I would rate the executive involvement off the scale...

Sep 2020
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VP/Other Executive

We are still trying to figure out how to drive tangible outcomes. Some of the SDOH work is hard to...

Sep 2020
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VP/Other Executive

We actually didn’t do a formal RFP when we chose an SDOH vendor. We had encountered Aunt Bertha in...

Sep 2020
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VP/Other Executive

Our call volume and usage have increased by about 1,000% during the COVID-19 crisis. There have been...

Sep 2020
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VP/Other Executive

The vendor does charge for their services. The vendor doesn’t send us a bill every time we have a...

Sep 2020
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Director

There are little things that we are still developing as we see more and more upticks. I expect that...

Sep 2020
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Director

If the decision were up to me, I would definitely buy Aunt Bertha’s tool again. Sometimes a person...

Sep 2020
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Director

We got to meet with Aunt Bertha’s leaders, and they helped us to really understand what their tool...

Sep 2020
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Director

Aunt Bertha keeps all their promises. The only thing that we didn’t get that we wanted on the...

Sep 2020
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Director

Aunt Bertha avoids charging us for every little thing. Our flat fee is the same flat fee as that of...

Sep 2020
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Director

Our teams use Aunt Bertha’s tool every day. It has been rolled out to our community health...

Sep 2020
(0)
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Director

Aunt Bertha is constantly improving the platform. There are no bugs. That is awesome, and we don’t...

Sep 2020
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Director

Aunt Bertha’s ongoing support is excellent. Aunt Bertha is always available whenever we need...

Sep 2020
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Director

Aunt Bertha is very proactive. They are already thinking about the ideas that we come up with.

Sep 2020
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Director

I am struggling with outputs and outcomes; we get a lot of outputs. We haven’t seen how the tool...

Sep 2020
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Director

We have received our money’s worth 100 times over. We already knew that we would double or triple...

Sep 2020
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VP/Other Executive

I give the system a decent rating for ease of use. The issue isn’t with Aunt Bertha per se; it has...

Apr 2020
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VP/Other Executive

I predict that we will continue to be satisfied with the system a year from now. My expectations are...

Apr 2020
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VP/Other Executive

The implementation was very easy and well executed. Aunt Bertha ran the project very well. The...

Apr 2020
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VP/Other Executive

There is a very light list in terms of implementation and user education, and the system is not as...

Apr 2020
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Director

There is a whole updating feature that has to happen, and Aunt Bertha basically updates programs a...

Mar 2020
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Director

Right now, the tool doesn't necessarily integrate completely with our EHR. The tool is definitely...

Mar 2020
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Director

We haven't had a lot of need for web support yet. We are still trying to work out some technical...

Mar 2020
(0)
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Director

Aunt Bertha tries to update the system all the time. They want to add a feature for the patient...

Mar 2020
(0)
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Director

I have not met with a vendor executive though one was going to be in town. Overall, I would give...

Mar 2020
(0)
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Director

The support people were very responsive to most of our needs during the implementation. They...

Mar 2020
(0)
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Director

Aunt Bertha is helping us work through some things that we are trying to do. They acknowledge where...

Mar 2020
(0)
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Director

I personally would buy Aunt Bertha's platform again. I don't know whether that sentiment would be...

Mar 2020
(0)
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Director

Our staff members have access to the platform from within the EHR, but they can't track referrals...

Mar 2020
(0)
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VP/Other Executive

When we initially looked into Aunt Bertha, there weren’t many products on the market and we had had...

Mar 2020
(0)
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VP/Other Executive

Aunt Bertha has been very accommodating. When we first started, some things didn't make sense with...

Mar 2020
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VP/Other Executive

Aunt Bertha keeps all their promises and then some. They really go above and beyond with us. They...

Mar 2020
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VP/Other Executive

The training was very personalized. Aunt Bertha did a lot of on-site and virtual work with us. They...

Mar 2020
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VP/Other Executive

The system is really intuitive and straightforward. We can navigate it easily with very little...

Mar 2020
(0)
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VP/Other Executive

The vendor executives are very involved. The CEO is very present in a lot of conversations. Aunt...

Mar 2020
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VP/Other Executive

I would tell others that Aunt Bertha has a really flexible platform. It has great data and analytics...

Mar 2020
(0)
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VP/Other Executive

The technological part of importing all the data and resources has been as smooth as butter. We have...

Mar 2020
(0)
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VP/Other Executive

We really want a bidirectional closed-loop communication process within Epic, so that isn't...

Mar 2020
(0)
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VP/Other Executive

Our primary point of contact is really phenomenal. We have meetings very regularly. That person has...

Mar 2020
(0)
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VP/Other Executive

If my peers were considering partnering with Aunt Bertha, I would ask why they need the Aunt Bertha...

Mar 2020
(0)
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Analyst/Coordinator

I can definitely say that we are happy with our relationship with Aunt Bertha. They have been...

Mar 2020
(0)
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Analyst/Coordinator

We had some challenges with the integration leading up to the pilot.

Mar 2020
(0)
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Analyst/Coordinator

We are waiting on the capability of having the patient-referral information translate back into our...

Mar 2020
(0)
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Analyst/Coordinator

I would give the vendor the best score for ongoing support. The support has been fantastic. The...

Mar 2020
(0)
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Analyst/Coordinator

The vendor executives are very involved. We recently had a call with an executive to work through...

Mar 2020
(0)
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Analyst/Coordinator

I predict that we will be very satisfied with the system over the next year. We are very happy with...

Mar 2020
(0)
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Manager

We could have been better prepared for the whole build-and-rollout process. We learned a lot of...

Mar 2020
(0)
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Manager

We have been very focused on outcomes, and we have a huge research focus within our institution too....

Mar 2020
(0)
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Manager

In terms of customer information, doing the demos was really helpful for us. Two huge reasons we...

Mar 2020
(0)
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Manager

The onus is on the customer to curate the resource list. There could be a lot more transparency...

Mar 2020
(0)
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Manager

The reason we haven’t rolled out the connect button is we haven’t seen the data about what customers...

Mar 2020
(0)
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Manager

When it comes to proactive service, that goes back to the project management. We have had to push...

Mar 2020
(0)
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Manager

The vendor’s executives are great about following up. I would give the vendor the highest score in...

Mar 2020
(0)
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Director

The support we have received from the vendor has been pretty good. The vendor is proactive. They are...

Mar 2020
(0)
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Director

The vendor works hard to understand the problem that they are attempting to solve before taking...

Mar 2020
(0)
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Director

The vendor has their own validation team, and I heard some of our community organizations say that...

Mar 2020
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Director

We were expecting to see improved communication across the continuum of care by using the system. We...

Mar 2020
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Director

The vendor collaborated with us before the sale to really understand what our objectives were, and...

Mar 2020
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CEO/President

We have been pleasantly surprised with Aunt Bertha and some of the things that they have done. They...

Mar 2020
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CEO/President

Aunt Bertha has been trying really hard to become a payer-centric, controlled environment where we...

Mar 2020
(0)
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CEO/President

Aunt Bertha's system is a pretty simple application, and Aunt Bertha has been responsive about...

Mar 2020
(0)
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CEO/President

Aunt Bertha's system is a community resource list that we can make available for free, and the...

Mar 2020
(0)
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CEO/President

Aunt Bertha's system is going to be strong as the community resource list, and Aunt Bertha is a...

Mar 2020
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