Aunt Bertha Comments

 

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Current Time Inside Cache Tag Helper: 12/1/2020 2:35:53 PM and Model.EvProductId = 215954

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User Commentary

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VP/Other Executive

Functionality and Upgrades

There is some customization that the vendor said would be no problem that has taken longer than we...

Sep 2020
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VP/Other Executive

Implementation and Training

I give the initial training the top score. The vendor has it down, and it is fast. They have so much...

Sep 2020
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VP/Other Executive

Functionality and Upgrades

I actually think Aunt Bertha is the most user-friendly online resource. There are still some...

Sep 2020
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VP/Other Executive

Relationship

We get executive involvement from Aunt Bertha. I would rate the executive involvement off the scale...

Sep 2020
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VP/Other Executive

Other Observations & Comments

We are still trying to figure out how to drive tangible outcomes. Some of the SDOH work is hard to...

Sep 2020
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VP/Other Executive

Other Observations & Comments

We actually didn’t do a formal RFP when we chose an SDOH vendor. We had encountered Aunt Bertha in...

Sep 2020
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VP/Other Executive

Service and Support

Our call volume and usage have increased by about 1,000% during the COVID-19 crisis. There have been...

Sep 2020
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VP/Other Executive

ROI / Cost (care and feeding)

The vendor does charge for their services. The vendor doesn’t send us a bill every time we have a...

Sep 2020
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Director

Service and Support

There are little things that we are still developing as we see more and more upticks. I expect that...

Sep 2020
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Director

Functionality and Upgrades

If the decision were up to me, I would definitely buy Aunt Bertha’s tool again. Sometimes a person...

Sep 2020
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Director

Service and Support

We got to meet with Aunt Bertha’s leaders, and they helped us to really understand what their tool...

Sep 2020
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Director

Functionality and Upgrades

Aunt Bertha keeps all their promises. The only thing that we didn’t get that we wanted on the...

Sep 2020
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Director

ROI / Cost (care and feeding)

Aunt Bertha avoids charging us for every little thing. Our flat fee is the same flat fee as that of...

Sep 2020
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Director

Functionality and Upgrades

Our teams use Aunt Bertha’s tool every day. It has been rolled out to our community health...

Sep 2020
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Director

Functionality and Upgrades

Aunt Bertha is constantly improving the platform. There are no bugs. That is awesome, and we don’t...

Sep 2020
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Director

Relationship

Aunt Bertha’s ongoing support is excellent. Aunt Bertha is always available whenever we need...

Sep 2020
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Director

Service and Support

Aunt Bertha is very proactive. They are already thinking about the ideas that we come up with.

Sep 2020
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Director

Other Observations & Comments

I am struggling with outputs and outcomes; we get a lot of outputs. We haven’t seen how the tool...

Sep 2020
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Director

ROI / Cost (care and feeding)

We have received our money’s worth 100 times over. We already knew that we would double or triple...

Sep 2020
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VP/Other Executive

Other Observations & Comments

I give the system a decent rating for ease of use. The issue isn’t with Aunt Bertha per se; it has...

Apr 2020
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VP/Other Executive

Future Outlook

I predict that we will continue to be satisfied with the system a year from now. My expectations are...

Apr 2020
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VP/Other Executive

Implementation and Training

The implementation was very easy and well executed. Aunt Bertha ran the project very well. The...

Apr 2020
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VP/Other Executive

Implementation and Training

There is a very light list in terms of implementation and user education, and the system is not as...

Apr 2020
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Director

Other Observations & Comments

There is a whole updating feature that has to happen, and Aunt Bertha basically updates programs a...

Mar 2020
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Director

Interfacing and Integration

Right now, the tool doesn't necessarily integrate completely with our EHR. The tool is definitely...

Mar 2020
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Director

Service and Support

We haven't had a lot of need for web support yet. We are still trying to work out some technical...

Mar 2020
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Director

Functionality and Upgrades

Aunt Bertha tries to update the system all the time. They want to add a feature for the patient...

Mar 2020
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Director

Relationship

I have not met with a vendor executive though one was going to be in town. Overall, I would give...

Mar 2020
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Director

Service and Support

The support people were very responsive to most of our needs during the implementation. They...

Mar 2020
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Director

Sales and Contracting

Aunt Bertha is helping us work through some things that we are trying to do. They acknowledge where...

Mar 2020
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Director

ROI / Cost (care and feeding)

I personally would buy Aunt Bertha's platform again. I don't know whether that sentiment would be...

Mar 2020
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Director

Functionality and Upgrades

Our staff members have access to the platform from within the EHR, but they can't track referrals...

Mar 2020
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VP/Other Executive

Win/Loss - Why they were selected (by current clients)

When we initially looked into Aunt Bertha, there weren’t many products on the market and we had had...

Mar 2020
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VP/Other Executive

Functionality and Upgrades

Aunt Bertha has been very accommodating. When we first started, some things didn't make sense with...

Mar 2020
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VP/Other Executive

Relationship

Aunt Bertha keeps all their promises and then some. They really go above and beyond with us. They...

Mar 2020
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VP/Other Executive

Implementation and Training

The training was very personalized. Aunt Bertha did a lot of on-site and virtual work with us. They...

Mar 2020
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VP/Other Executive

Functionality and Upgrades

The system is really intuitive and straightforward. We can navigate it easily with very little...

Mar 2020
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VP/Other Executive

Relationship

The vendor executives are very involved. The CEO is very present in a lot of conversations. Aunt...

Mar 2020
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VP/Other Executive

ROI / Cost (care and feeding)

I would tell others that Aunt Bertha has a really flexible platform. It has great data and analytics...

Mar 2020
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VP/Other Executive

Implementation and Training

The technological part of importing all the data and resources has been as smooth as butter. We have...

Mar 2020
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VP/Other Executive

Other Observations & Comments

We really want a bidirectional closed-loop communication process within Epic, so that isn't...

Mar 2020
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VP/Other Executive

Relationship

Our primary point of contact is really phenomenal. We have meetings very regularly. That person has...

Mar 2020
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VP/Other Executive

Lessons Learned

If my peers were considering partnering with Aunt Bertha, I would ask why they need the Aunt Bertha...

Mar 2020
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Analyst/Coordinator

Relationship

I can definitely say that we are happy with our relationship with Aunt Bertha. They have been...

Mar 2020
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Analyst/Coordinator

Interfacing and Integration

We had some challenges with the integration leading up to the pilot.

Mar 2020
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Analyst/Coordinator

Functionality and Upgrades

We are waiting on the capability of having the patient-referral information translate back into our...

Mar 2020
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Analyst/Coordinator

Service and Support

I would give the vendor the best score for ongoing support. The support has been fantastic. The...

Mar 2020
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Analyst/Coordinator

Relationship

The vendor executives are very involved. We recently had a call with an executive to work through...

Mar 2020
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Analyst/Coordinator

Future Outlook

I predict that we will be very satisfied with the system over the next year. We are very happy with...

Mar 2020
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Manager

Implementation and Training

We could have been better prepared for the whole build-and-rollout process. We learned a lot of...

Mar 2020
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Manager

Functionality and Upgrades

We have been very focused on outcomes, and we have a huge research focus within our institution too....

Mar 2020
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Manager

Win/Loss - Why they were selected (by current clients)

In terms of customer information, doing the demos was really helpful for us. Two huge reasons we...

Mar 2020
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Manager

Service and Support

The onus is on the customer to curate the resource list. There could be a lot more transparency...

Mar 2020
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Manager

Sales and Contracting

The reason we haven’t rolled out the connect button is we haven’t seen the data about what customers...

Mar 2020
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Manager

Service and Support

When it comes to proactive service, that goes back to the project management. We have had to push...

Mar 2020
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Manager

Relationship

The vendor’s executives are great about following up. I would give the vendor the highest score in...

Mar 2020
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Director

Relationship

The support we have received from the vendor has been pretty good. The vendor is proactive. They are...

Mar 2020
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Director

Service and Support

The vendor works hard to understand the problem that they are attempting to solve before taking...

Mar 2020
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Director

Other Observations & Comments

The vendor has their own validation team, and I heard some of our community organizations say that...

Mar 2020
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Director

Functionality and Upgrades

We were expecting to see improved communication across the continuum of care by using the system. We...

Mar 2020
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Director

Relationship

The vendor collaborated with us before the sale to really understand what our objectives were, and...

Mar 2020
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CEO/President

Relationship

We have been pleasantly surprised with Aunt Bertha and some of the things that they have done. They...

Mar 2020
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CEO/President

Relationship

Aunt Bertha has been trying really hard to become a payer-centric, controlled environment where we...

Mar 2020
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CEO/President

Relationship

Aunt Bertha's system is a pretty simple application, and Aunt Bertha has been responsive about...

Mar 2020
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CEO/President

ROI / Cost (care and feeding)

Aunt Bertha's system is a community resource list that we can make available for free, and the...

Mar 2020
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CEO/President

Functionality and Upgrades

Aunt Bertha's system is going to be strong as the community resource list, and Aunt Bertha is a...

Mar 2020
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