Avadyne Health Extended Business Office Comments

 

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Current Time Inside Cache Tag Helper: 9/20/2020 6:12:01 PM and Model.EvProductId = 94263

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VP/Other Executive

Tools and Methodology

We have regular meetings with the vendor that focus on what we can do to continue to improve the...

Mar 2020
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VP/Other Executive

Relationship

I have a very good relationship with Avadyne Health. I have frequent calls and meetings with their...

Mar 2020
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Director

Relationship

If I were to have a preference between Avadyne Health and another vendor we use, I like Avadyne...

Feb 2020
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Director

Win/Loss - Why they were selected (by current clients)

We looked at a few different vendors and made the decision to not move to them because of the fees...

Feb 2020
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Director

ROI and Cost

We don't feel nickel-and-dimed by Avadyne Health because we pay a straight percentage of our...

Feb 2020
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Director

Other Observations

I would have to thoughtfully consider whether to buy Avadyne Health's service again. I have thought...

Feb 2020
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Director

Project Results

We have been partnered with Avadyne Health for a long time. They handle our statements and calls to...

Feb 2020
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Director

People and Knowledge

From a service standpoint, Avadyne Health has probably taken a step back over the years. The service...

Feb 2020
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Director

Relationship

As Avadyne Health's service has decreased, we have decided to give part of our business to another...

Feb 2020
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Director

ROI and Cost

avadynehealth does not nickel-and-dime us. They are very good to work with in terms of fees.

Oct 2019
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Director

Relationship

avadynehealth does a very good job. They exceed our expectations. I like avadynehealth a lot.

Oct 2019
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Director

Relationship

I am very satisfied with avadynehealth's staff. The consultants are excellent. Some of the staff...

Oct 2019
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Director

Relationship

avadynehealth is very nimble; that is their strength. avadynehealth works with us, and they are...

Oct 2019
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Director

Project Results

We are working on a big project with avadynehealth, and we have regular calls with them. If...

Oct 2019
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Director

Relationship

We have someone we can speak to from avadynehealth, and that person is very involved and engaged. I...

Oct 2019
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Director

Relationship

avadynehealth definitely stands out above other vendors.

Oct 2019
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Director

Tools and Methodology

avadynehealth gets a percentage, and that means that they push us in a lot of ways. I am extremely...

Oct 2019
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Director

People and Knowledge

Every once in a while, a patient complains about avadynehealth. We listen to the recording, and what...

Oct 2019
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Director

Relationship

avadynehealth consistently delivers the services that they provide us. avadynehealth does a great...

Oct 2019
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Director

People and Knowledge

I have had some meetings with vendors where I questioned some of the information that was being...

Sep 2019
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Director

People and Knowledge

We haven't really needed to have executive involvement from Avadyne Health, but we have had...

Sep 2019
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Director

Project Results

I have been impressed with Avadyne Health; they are one of our higher performing vendors.

Sep 2019
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Director

Tools and Methodology

I haven't seen or experienced Avadyne Health bringing to the table some of the newer things I have...

Sep 2019
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Director

People and Knowledge

Avadyne Health understands the business and the inventory we give to them; they work with the...

Sep 2019
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Director

ROI and Cost

We are definitely getting our money’s worth, and avadynehealth is doing a great job. They have...

Apr 2019
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Director

ROI and Cost

avadynehealth is very expensive. We have had an uplifting experience with collections, and that is...

Apr 2019
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Director

Relationship

We have an executive contact at avadynehealth. The engagement is fairly good there. We get the kind...

Apr 2019
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VP/Other Executive

Other Observations

There was a little blip when avadynehealth made some recent changes, but that was fine....

Apr 2019
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VP/Other Executive

Relationship

The leadership team at avadynehealth is fantastic. I can make a phone call directly to our executive...

Apr 2019
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VP/Other Executive

ROI and Cost

After avadynehealth got their staff revamped and fully scaled, our hold times went down by a couple...

Apr 2019
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VP/Other Executive

Tools and Methodology

avadynehealth is very focused on customer service. They are professional and innovative. They are...

Apr 2019
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VP/Other Executive

Project Results

We added some work to avadynehealth’s portfolio; the project ended up being heavier than we had...

Apr 2019
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Director

Other Observations

I know avadynehealth went through a restructuring. We worked with a long-term executive. I wasn't...

Apr 2019
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Director

ROI and Cost

avadynehealth has increased our cash flow. They have also decreased our bad debt and the costs to...

Apr 2019
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Director

People and Knowledge

avadynehealth has expertise. Their people are all certified by AHIMA, and I think that helps us...

Apr 2019
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Director

Project Results

avadynehealth surveys patients for us on phone calls. I love that the phone calls are recorded so...

Apr 2019
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Manager

ROI and Cost

I have not felt like avadynehealth nickel-and-dimes us. I would definitely pursue avadynehealth again....

Mar 2019
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Manager

Other Observations

avadynehealth always has some staff turnover. It is nice to have specific parties working on just...

Mar 2019
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Manager

People and Knowledge

Our avadynehealth representative is fantastic. Our representative wants us to be happy and takes any...

Mar 2019
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Manager

Project Results

avadynehealth works very closely with our EMR. avadynehealth often receives the information on the...

Mar 2019
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Manager

Project Results

There are always going to be small issues. Sometimes a patient makes a payment and wants it applied...

Mar 2019
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VP/Other Executive

Other Observations

One of avadynehealth's struggles has been getting staff, and many organizations have that problem....

Mar 2019
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VP/Other Executive

Relationship

We have seen positive things with avadynehealth since the new CEO, Jayson Yardley, took over. He has...

Mar 2019
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VP/Other Executive

Relationship

avadynehealth avoids nickel-and-diming. We have been very pleased with them. They have been a great...

Mar 2019
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VP/Other Executive

People and Knowledge

avadynehealth has been good about bringing things to the table that they have seen other clients do....

Mar 2019
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VP/Other Executive

Tools and Methodology

One of the things avadynehealth has developed in the last year is a patient experience report card....

Mar 2019
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VP/Other Executive

Tools and Methodology

The visibility from avadynehealth is very good. We get monthly reports from them on both the...

Mar 2019
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VP/Other Executive

Project Results

We are meeting regularly with avadynehealth about strategic things, like what is coming up in the...

Mar 2019
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VP/Other Executive

Project Results

For the first few years that we were with avadynehealth, we monitored everything very closely and...

Mar 2019
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VP/Other Executive

Tools and Methodology

The program that avadynehealth has for patient satisfaction is pretty cool. avadynehealth is able to...

Feb 2019
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VP/Other Executive

Tools and Methodology

avadynehealth does take a lot of our data. They are very transparent about their actions, including...

Feb 2019
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VP/Other Executive

Tools and Methodology

Our state has restrictions on financial agreements. Corporations can't enter into financial...

Feb 2019
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VP/Other Executive

Project Results

Things are going very well with avadynehealth. They have improved our overall patient satisfaction....

Feb 2019
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VP/Other Executive

Project Results

We used to have very limited access to workers. We didn't have a full-fledged call center; only a...

Feb 2019
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VP/Other Executive

Other Observations

When we originally engaged avadynehealth, I was interested in their quality. When we brought them...

Feb 2019
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VP/Other Executive

Other Observations

Financially, avadynehealth is actually collecting what we estimated, which isn't necessarily a...

Feb 2019
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VP/Other Executive

Other Observations

We are having challenges with our financials because we don't have a source of truth. We have a...

Feb 2019
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VP/Other Executive

ROI and Cost

avadynehealth is really expensive. Comparing them to other vendors using a cost analysis was hard...

Feb 2019
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VP/Other Executive

People and Knowledge

avadynehealth laid off a couple of their top salespeople recently. Anytime that happens, people get...

Feb 2019
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VP/Other Executive

Tools and Methodology

I had to force avadynehealth’s hand to bring in other technology because I didn't like what they...

Feb 2019
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VP/Other Executive

Relationship

avadynehealth seemed to have really strong management and operational resources to get things done;...

Feb 2019
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VP/Other Executive

People and Knowledge

The people at avadynehealth are definitely good people to deal with in general. Overall, they did a...

Feb 2019
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VP/Other Executive

Project Results

We expected improved workflows and reduced A/R days, and for many years, avadynehealth helped us...

Feb 2019
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VP/Other Executive

Project Results

avadynehealth may have had good technology, but I am not aware of it. They were able to close the...

Feb 2019
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VP/Other Executive

Project Results

I had no complaints from patients about avadynehealth's services. I wish I had had a few more...

Feb 2019
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VP/Other Executive

ROI and Cost

I didn’t see avadynehealth really avoiding extra charges. When we closed out with them, they didn’t...

Feb 2019
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VP/Other Executive

Tools and Methodology

One of the problems we were having was that we really wanted a funded option, and there was no way...

Feb 2019
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VP/Other Executive

Tools and Methodology

There were some new regulations around the use of dialers. avadynehealth didn't have a manual...

Feb 2019
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VP/Other Executive

Project Results

avadynehealth really didn’t come up with creative ways to collect money. That was something we hoped...

Feb 2019
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VP/Other Executive

Lessons Learned

Some of our challenges with avadynehealth had to do with how we were doing things. Those things made...

Feb 2019
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Manager

Relationship

The executives are very responsive to our needs. As soon as we hear of a problem, we call...

Nov 2018
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Manager

ROI and Cost

Our bad debt percentage and self-pay A/R agings have decreased since we have had avadynehealth in...

Nov 2018
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Manager

Tools and Methodology

avadynehealth is willing to create performance reports and other reports for us. We have a good...

Nov 2018
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Manager

Tools and Methodology

avadynehealth has technology that makes them very efficient. They have provided a good level of...

Nov 2018
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Manager

People and Knowledge

The customer service weighs avadynehealth down because the support representatives don’t manage...

Nov 2018
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Manager

Lessons Learned

avadynehealth is innovative, but the innovation isn’t always practical for providers. They have ways...

Nov 2018
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Manager

Tools and Methodology

avadynehealth has always been flexible. We changed from the original model to more of a hybrid...

Nov 2018
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Manager

People and Knowledge

avadynehealth needs to have more knowledge of the Epic platform if they are going to continue...

Nov 2018
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Manager

Tools and Methodology

avadynehealth has a long track record of doing the outsourcing from the start for self-pay accounts....

Nov 2018
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VP/Other Executive

People and Knowledge

avadynehealth has really good customer service representatives. The salespeople and our ongoing...

Oct 2018
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VP/Other Executive

Project Results

avadynehealth has a better collection rate than our other vendor does. The other vendor has a large...

Oct 2018
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VP/Other Executive

Tools and Methodology

avadynehealth uses our customer-service standards. We have a specific approach to patient...

Oct 2018
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VP/Other Executive

Win/Loss - Why they were selected (by current clients)

We make some of our vendor decisions based on cost, so we wanted to make sure avadynehealth would...

Oct 2018
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VP/Other Executive

People and Knowledge

avadynehealth requires certification for all their staff members, so they all go through robust...

Oct 2018
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VP/Other Executive

People and Knowledge

avadynehealth does use quite a few tools, and they are up with the market. avadynehealth has people...

Oct 2018
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Director

Project Results

avadynehealth has been very good to work with, and they have been very patient with us. They are a...

Jul 2018
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Director

Tools and Methodology

We want to ensure that the firms we use treat our patients fairly and do everything the way we need...

Jul 2018
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Director

Tools and Methodology

Things are going really well with avadynehealth. They are working on beefing up their estimator tool...

Jun 2018