A+ = 93.0+
A = 93.0-96.9
A- = 90.0-92.9
B+ = 87.0-89.9
B = 83.0-86.9
B- = 80.0-82.9
A = 93.0-96.9
A- = 90.0-92.9
B+ = 87.0-89.9
B = 83.0-86.9
B- = 80.0-82.9
C+ = 77.0-79.9
C = 73.0-76.9
C- = 70.0-72.9
D+ = 67.0-69.9
D = 63.0-66.9
D- = 60.0-62.9
F = <60.0
C = 73.0-76.9
C- = 70.0-72.9
D+ = 67.0-69.9
D = 63.0-66.9
D- = 60.0-62.9
F = <60.0
Based on KLAS' Decision Insights data, the market energy indicator reflects the frequency with which a vendor is seriously considered and replaced compared to what would be expected based on the number of vendors in the market and the number of purchase decisions recorded.
Market average: 83.1
Services average: 90.1
Overall performance score (100-point scale) |
Trend (2024-2025) |
# of unique orgs |
Loyalty
|
Operations
|
Relationship
|
Services
|
Value
|
|||
PwC
|
84.7 |
-6%
|
9
|
B
|
B
|
B+
|
B-
|
B
|
||
| |
|
|
|
|||||||
|
AGS Health
|
81.2 |
-7%
|
13
|
B
|
C+
|
A-
|
C
|
C
|
||
| |
|
|
|
|||||||
|
R1 RCM
Acclara (an R1 Company)
|
75.2 |
-10%
|
6
|
C-
|
C
|
C+
|
C+
|
C
|
||
0.0 |
100.0 |
|||||||||
loyalty
C-
operations
C
relationship
C+
services
C+
value
C
Additional Performance Insights
Additional Performance Insights
Ranked solutions for which at least 100% of respondents answered yes.
Avoids charging for every little thing?
AGS Health
n=13 100%
R1 RCM
Acclara (an R1 Company)
Acclara (an R1 Company)
n=6 100%
Avoids charging for every little thing?
AGS Health
n=13 100%
R1 RCM
Acclara (an R1 Company)
Acclara (an R1 Company)
n=6 100%
Solutions Not Ranked
Ordered alphabetically
L
|
Overall performance score (100-point scale) |
# of unique orgs |
Loyalty
|
Operations
|
Relationship
|
Services
|
Value
|
|
| Cognizant L | 92.4 |
4
|
A
|
A-
|
B
|
A-
|
A
|
| |
|
|
|
||||
| Firstsource L | 53.2 |
3
|
F
|
F
|
C
|
F
|
F
|
| |
|
|
|
||||
|
FTI Consulting
NB |
91.2 |
8
|
A-
|
A-
|
A
|
B+
|
A-
|
| |
|
|
|
||||
| Guidehouse L | 88.6 |
3
|
A
|
B
|
A-
|
B
|
B
|
| |
|
|
|
||||
|
Omega Healthcare
NB |
88 |
6
|
A-
|
B
|
A-
|
B-
|
B+
|
| |
|
|
|
||||
| Parallon L | 77.7 |
3
|
C
|
C+
|
B-
|
C+
|
C+
|
| |
|
|
|
||||
|
State Collection Service
NB |
94.8 |
10
|
A
|
A-
|
A
|
A
|
A
|
L
&nbps;
Cognizant
L
92.4
4
4
loyalty
A
operations
A-
relationship
B
services
A-
value
A
Firstsource
L
53.2
3
3
loyalty
F
operations
F
relationship
C
services
F
value
F
FTI Consulting
91.2
8
8
loyalty
A-
operations
A-
relationship
A
services
B+
value
A-
Guidehouse
L
88.6
3
3
loyalty
A
operations
B
relationship
A-
services
B
value
B
Omega Healthcare
88
6
6
loyalty
A-
operations
B
relationship
A-
services
B-
value
B+
Parallon
L
77.7
3
3
loyalty
C
operations
C+
relationship
B-
services
C+
value
C+
State Collection Service
94.8
10
10
loyalty
A
operations
A-
relationship
A
services
A
value
A
