SSI Claims Management
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Dustin Cragun
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KLAS Research Director - Dustin Cragun
 
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User Commentary

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Director

We would like more flexibility in the system with our edits and the payer rules and regulations....

Mar 2022
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Director

We had some growing pains with the solution, but we finally smoothed some of those out. We like that...

Mar 2022
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VP/Other Executive

The vendor doesn't contact us proactively.

Mar 2022
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VP/Other Executive

We intend to terminate our agreement with The SSI Group. There were a lot of enhancements that we...

Mar 2022
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Director

Our revenue cycle system integrates with the claims management solution, so we have no issues there.

Feb 2022
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Director

We have not had any issues with the edits within the solution. They are current, and any new changes...

Feb 2022
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Director

The vendor is changing and growing in terms of technology. Just in the last year and a half, they...

Feb 2022
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Analyst/Coordinator

I would tell others that it is easy to get around in the software. The edits that the vendor put in...

Feb 2022
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Analyst/Coordinator

I work with a lot of different systems, and I think that the product is very easy to use and understand....

Feb 2022
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Analyst/Coordinator

When it comes to integrations, the vendor communicates with us about everything that is changing and...

Feb 2022
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Analyst/Coordinator

I like the vendor, but they are switching to another platform. They are trying to be consistent with...

Feb 2022
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Analyst/Coordinator

The vendor acts immediately. They are trying to be very proactive and to help us as best as they...

Feb 2022
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VP/Other Executive

The SSI Group is wonderful. The vendor keeps everything very up to date. If something comes out that...

Feb 2022
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VP/Other Executive

There is nothing The SSI Group needs to improve right now because I always tell them what I need,...

Feb 2022
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Analyst/Coordinator

SSI Group's support people aren’t fast or good. If we have a problem, they can't explain why, and...

Jan 2022
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Analyst/Coordinator

We aren't in control of our integration, but considering who is controlling it, SSI Group does a...

Jan 2022
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VP/Other Executive

The vendor tends to be solid but not necessarily on the cutting edge of technology. They seem to...

Jan 2022
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VP/Other Executive

Overall, SSI Claims Management is fine and solid, but more innovation is needed, particularly in...

Jan 2022
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Analyst/Coordinator

SSI Group is slow to respond, and that is a constraint on us. We can't get a readable remit. When I...

Jan 2022
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VP/Other Executive

There is no nickel-and-diming. The vendor has been very up front with the billing structures and...

Nov 2021
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VP/Other Executive

SSI Group has been a great partner in terms of renegotiations. When we renegotiate contracts with...

Nov 2021
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VP/Other Executive

The product is part of our long-term plans. We are always evaluating our vendor partners'...

Nov 2021
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Manager

SSI Group has great support. Along with SSI Claims Management, there are other products with...

Nov 2021
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Manager

We have faced some challenges where there has been pushback in terms of the vendor providing...

Oct 2021
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Manager

I love the vendor's provider relations team. Our provider relations representative is great. That...

Oct 2021
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Director

We have been with SSI Group for a few years. We have certainly had some bumps in the road with them,...

Sep 2021
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Director

When we have an issue, we sometimes struggle to get relevant updates to be visible in the system....

Sep 2021
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Director

We are satisfied with SSI Claims Management. We are using it as our claims scrubber and...

Sep 2021
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Director

We have worked with SSI Claims Management on electronic claims attachments. The solution has the...

Sep 2021
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Director

The solution has advanced, high-level analytics, but those are part of an add-on that we have...

Sep 2021
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Director

SSI Claims Management has worked well for us, but SSI Group does not stay in contact with us. I...

Sep 2021
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Director

We have a client executive who is good. The vendor has had organizational growth, so we have had a...

Aug 2021
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Director

We have a contract that specifies what the vendor is charging us, so they don't charge us outside of...

Aug 2021
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Director

I think SSI Group has a very good solution. It is stable.

Aug 2021
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Director

With our growth over the last few years, we have had to work closely with SSI Group to make sure...

Aug 2021
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Director

We are really well automated for our governmental payers. But there are a lot of claims for our...

Jul 2021
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Director

When we did our revenue cycle optimization a couple of years ago internally, we engaged the vendor....

Jul 2021
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Director

Our experience with SSI Claims Management could be better if I knew more about the reporting. We...

Jul 2021
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Analyst/Coordinator

I would absolutely buy SSI Claims Management again. As far as I know, we have no plans to move away...

Jul 2021
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Analyst/Coordinator

I would like the vendor to improve their service request system. It doesn't have the level of detail...

Jul 2021
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Director

SSI Claims Management has great integration with multiple products that need to talk to it all...

Jul 2021
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Director

The ease of operation within SSI Claims Management is one of the greatest benefits of the system. It...

Jul 2021
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Director

I wish I had a little more flexibility with edits in SSI Claims Management. I would like to be able...

Jul 2021
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Analyst/Coordinator

SSI Group offers beginner and advanced trainings, and I am told that those have been helpful. The...

Jun 2021
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Analyst/Coordinator

We have fewer overall claim denials than we had with our previous clearinghouse, and we have a...

Jun 2021
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Analyst/Coordinator

There have been times when I haven't gotten a response in over a week, even after reaching out...

Jun 2021
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Analyst/Coordinator

There have only been three things we have been charged for on top of the monthly fees. Those charges...

Jun 2021
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Analyst/Coordinator

The users that have been using the system from the get-go have had to figure it out themselves. The...

Jun 2021
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Analyst/Coordinator

With SSI Claims Management's reporting, we can't filter out any of the reports without a lot of...

Jun 2021
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Director

I am comfortable with SSI Group. I know a lot of the service representatives there. I can email...

Jun 2021
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Director

We love SSI Group's software. It is wonderful. It is very easy to train staff on. The training...

Jun 2021
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Director

I haven’t had any problems with anything, and we keep adding pieces on. We have several SSI Group...

Jun 2021
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Analyst/Coordinator

I am more frustrated than satisfied with the product. My complaint isn't so much with the initial...

Jun 2021
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Analyst/Coordinator

There is usually ongoing online training that we can access, but I would prefer periodic appearances...

Jun 2021
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Analyst/Coordinator

In terms of SSI Group delivering new technologies, we participate in regular calls with them, and we...

Jun 2021
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Analyst/Coordinator

SSI Group is quick to put in a lot of new edits when an insurance carrier makes a change to the...

Jun 2021
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Analyst/Coordinator

As a frontline person who uses the SSI Group product every day, I would unfortunately not choose to...

Jun 2021
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Manager

If we ask for any change, SSI Group will charge us for it.

Jun 2021
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Manager

For training, we have to go out to SSI Group’s website, watch a video, and find the information that...

Jun 2021
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Manager

Not all of the functionality in SSI Claims Management works for us, and that goes way back to when...

Jun 2021
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Manager

I have to ask for executive involvement when I can’t get something done, so we don’t really hear...

Jun 2021
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Director

So far, we have had no issues with SSI Group. Everything that we need is addressed very quickly. We...

Jun 2021
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Director

Compared to other systems, SSI Group's system is easy to use. I have worked in a major health system...

Jun 2021
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Director

I would tell others that for the quality and price, SSI Claims Management is a good product for...

Jun 2021
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Director

During the COVID-19 pandemic, the vendor started working from home early on. They are back in the...

Jun 2021
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Director

The vendor does a good job with custom edits, and they are usually very timely. When it takes them a...

Jun 2021
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Manager

We love SSI Claims Management. The product is user friendly and has helped us so much. All the edits...

May 2021
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Manager

Whenever we need assistance, someone is always there. We rarely have a problem with the system's...

May 2021
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Manager

I am not sure whether we attach any electronic attachments. I wish we could attach different things...

May 2021
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Manager

Training is the only area that is a little off. I think new people coming in could use more...

May 2021
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Director

The system's interfaces have been really straightforward and not overly technical. For checking...

May 2021
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Director

The billing module is generally great, but the remittance reports don't like to have page breaks...

May 2021
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Director

The errors that we encounter are clearly labeled. I came into the situation with no supporting...

May 2021
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Director

SSI Group has a really good video library of past training. They have also done a good job of...

May 2021
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VP/Other Executive

We have issues getting our electronic remittances set up, and there is no one there to really help...

May 2021
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VP/Other Executive

We have to have SSI Claims Management in order to submit our claims electronically, or else we don’t...

May 2021
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