SSI Claims Management Commentary
Filtered view: All
Subject Expert
Shawn Howell
Engagement Partner
If you don't have a login, getting started is easy.
User Commentary
Relationship, Product
Overall, the partnership model feels weak because The SSI Group is not investing in it. On the...
Login or Create an Account to see details.
Culture, Relationship
I have had a really poor experience with the vendor's support. They do not turn tickets around in a...
Login or Create an Account to see details.
Loyalty, Relationship
Ultimately, the biggest factor in my decision to move away from the vendor was the turnaround time...
Login or Create an Account to see details.
Relationship, Product
The SSI Group does not have a very provider-friendly account management program. When we open...
Login or Create an Account to see details.
Operations
The SSI Group actually has pretty good training. They do it online, or they do recordings. They also...
Login or Create an Account to see details.
Relationship, Value
The SSI Group is not listening to their customers as much as they used to. I’m not sure whether that...
Login or Create an Account to see details.
Value
The SSI Group charges us for any additional claim scrubbing that we want, and several other...
Login or Create an Account to see details.
Relationship, Product
There are times when The SSI Group's systems go down, and The SSI Group doesn't always communicate...
Login or Create an Account to see details.
Relationship
We want the vendor to work with their customers to understand impacts, goals, alignment, and...
Login or Create an Account to see details.
Product
I have not seen the road map. I would like to see it with some time frames.
Login or Create an Account to see details.
Relationship
The SSI Group could improve by being more stable and having better support. Sometimes their...
Login or Create an Account to see details.
Product
The SSI Group has reports that we can run, but only after the fact. Technically, some of their edits...
Login or Create an Account to see details.
Operations
The SSI Group does weekly webinars. They email us lists of the upcoming webinars each week. They...
Login or Create an Account to see details.
Loyalty, Relationship, Product
The SSI Group is good. They have a really good customer service team, and they work on tickets...
Login or Create an Account to see details.
Relationship, Operations
When The SSI Group has scheduled maintenance, they let us know a week in advance. They let us know...
Login or Create an Account to see details.
Loyalty, Relationship
We were planning to look at other offerings in the space in the next couple of years. But recently,...
Login or Create an Account to see details.
Loyalty, Product
One of the big things for claims processing is adding new payers that will accept electronic...
Login or Create an Account to see details.
Relationship, Product
The SSI Group has struggled to meet our expectations with reporting after a recent update to their solution....
Login or Create an Account to see details.
Operations
We use The SSI Group's trainings, but we would like more opportunities to ask direct questions about...
Login or Create an Account to see details.
Loyalty, Relationship, Product
I think for the claim scrubbing and access and everything, SSI Claims Management is user-friendly....
Login or Create an Account to see details.
Relationship
The SSI Group has kept their promises. The SSI Group does try to work toward helping with things...
Login or Create an Account to see details.
Relationship, Product
SSI Claims Management works well with our EHR. The SSI Group has a good relationship with our EHR...
Login or Create an Account to see details.
Relationship, Product
With the claims status, we are working on some more improvements, such as adding payers and more...
Login or Create an Account to see details.
Product
Our staff members love being able to use SSI Claims Management as our claims system. Any claims that...
Login or Create an Account to see details.
Relationship
The SSI Group is extremely hands-on. They really try to make sure that we are satisfied with their...
Login or Create an Account to see details.
Commentary Summary
Comment Type Breakout