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SSI Claims Management Commentary
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Dustin Cragun
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Featured  Report

Claims Management 2023: Functionality Top of Mind for Organizations Making Purchase Decisions (A Decision Insights Report)
Claims Management 2023:
Functionality Top of Mind for Organizations Making Purchase Decisions (A Decision Insights Report)
January 2023
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User Commentary

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VP/Other Executive

Loyalty, Product

The analytics feature of SSI Claims Management is a game changer. We recently added that. The SSI...

Mar 2024
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VP/Other Executive

Value

I really like The SSI Group, and they are way cheaper than another vendor I have used. I was...

Mar 2024
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VP/Other Executive

Operations, Value

The SSI Group has a cool analytics tool. It saves us a lot of time. It is really intuitive, and we...

Mar 2024
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Analyst/Coordinator

Operations

We are satisfied with The SSI Group's training. We can contact the vendor's support people through a...

Mar 2024
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Analyst/Coordinator

Product

Even our new people say that SSI Claims Management is pretty easy to use. We are pretty satisfied...

Mar 2024
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Director

Relationship

Unfortunately, we had a pretty bad representative from The SSI Group when we initially implemented....

Mar 2024
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Director

Product

SSI Claims Management is a good, dependable system that stays up and is reliable. However, there are...

Mar 2024
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Director

Product

There are some pieces of SSI Claims Management that I would like to see function a little quicker....

Mar 2024
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Manager

Product

I like the system’s claims list, EDI tracker, analytics, and enterprise billing areas.

Feb 2024
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Manager

Product

We would like to see more consistent reports about what payers are set to paper that we could link...

Feb 2024
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Manager

Relationship, Product

There needs to be a better sense of communication between the vendor and their clients when it comes...

Feb 2024
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Manager

Loyalty, Relationship

We are replacing The SSI Group due to a lack of a client relationship between our organization and...

Feb 2024
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Director

Product

I like how easy it is to construct reports in the system. We can click and drag things easily. On...

Feb 2024
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Director

Operations

When we have a new person on our staff, we can request training from The SSI Group. Also, if an...

Feb 2024
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Director

Relationship, Product

Sometimes, SSI Claims Management has issues with downtime. The outages are usually short, but they...

Feb 2024
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Director

Value

SSI Claims Management is expensive compared to other products.

Feb 2024
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Director

Relationship

The SSI Group is a good, solid vendor. We have worked with them for a number of years, and they have...

Feb 2024
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Director

Product

SSI Claims Management finds some stuff, but we don't have a lot of fancy bells and whistles.

Feb 2024
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Director

Relationship

We have had a very long-standing relationship with The SSI Group, and we have a rocking price....

Feb 2024
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Manager

Relationship, Relationship, Value, Value

One of The SSI Group’s greatest strengths is that they have the ability to listen and implement...

Dec 2023
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Manager

Relationship, Relationship

Most of the time, The SSI Group is very easy to work with. Nobody is perfect. I think we have...

Dec 2023
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Manager

Relationship, Relationship, Operations, Operations

The SSI Group could have better communication and planning for back-end processes like upgrades and...

Dec 2023
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Manager

Product

The SSI Group's edits make things easier for our end users, and the system does a pretty good job....

Dec 2023
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Manager

Relationship

The one thing that I would change with the vendor would be their communication. The vendor needs to...

Dec 2023
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VP/Other Executive

Relationship, Operations, Product

We do routine updates for SSI Claims Management, and those updates have gone very smoothly.

Nov 2023
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VP/Other Executive

Relationship

The vendor's support people do an excellent job when we need things. The vendor's people are sharp...

Nov 2023
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VP/Other Executive

Relationship, Product

The SSI Group is very good at keeping up with different claim rules across the spectrum and not just...

Nov 2023
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VP/Other Executive

Product

It would be nice if The SSI Group had some type of integrated plug-and-play dashboard. Then we could...

Nov 2023
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VP/Other Executive

Operations

The SSI Group may do some training when we onboard new entities, and I haven't heard of any issues.

Oct 2023
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VP/Other Executive

Product

The SSI Group is a tried-and-true workhorse, but I don't see them doing a lot of things in the...

Oct 2023
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VP/Other Executive

Product

The SSI Group was a little late to market with their integration with Epic, but we are now getting...

Oct 2023
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VP/Other Executive

Product

There might be some opportunity in how SSI Claims Management interoperates with Epic. We are still...

Oct 2023
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VP/Other Executive

Relationship

The SSI Group has had a bit of turnover. The turnover is with our primary point of contact. Our new...

Oct 2023
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Analyst/Coordinator

Relationship, Operations

The SSI Group is usually ahead of the game with industry updates. When the vendor is not ahead of...

Oct 2023
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Director

Product

We would like to see The SSI Group improve the online availability and ease of getting reports....

Aug 2023
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Director

Relationship

The SSI Group has good support. The feedback that we get from our staff is that they are always...

Aug 2023
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Director

Operations, Product

I would be more satisfied with the ease of the product, except for the edits in general, based on...

Jul 2023
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Director

Product

The product is extremely easy. I like the edits in general, the ability to easily read and interpret...

Jul 2023
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Director

Relationship

Even on the vendor’s side, they should be thinking of ideas for how to improve our clean claim rate...

Jul 2023
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Manager

Culture, Relationship

We are working on getting some claim edits turned on for a specific payer group, and the vendor has...

Jul 2023
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Manager

Relationship

SSI Claims Management is a great clearinghouse to work with. The vendor will, for the most part,...

Jul 2023
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Manager

Operations, Product

SSI Claims Management is very easy to use and train on. The product mostly works in the background,...

May 2023
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Manager

Relationship

The SSI Group needs to work on support. The support people need to answer me faster. They should get...

May 2023
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Director

Operations

I love The SSI Group’s training videos. The vendor has a huge library of short and long training videos....

May 2023
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Director

Relationship, Product

I don't really like The SSI Group’s SSR system now. In my opinion, the system is a little more...

Apr 2023
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Director

Operations

It is pretty easy to teach somebody to use the product if that person knows what a UB is.

Apr 2023
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Analyst/Coordinator

Culture, Culture, Operations, Operations

During go-lives, a typical theme we run into is that we will get in and bill out everything and get...

Apr 2023
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(0)
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Analyst/Coordinator

Relationship, Relationship, Operations, Operations

Some logic got through The SSI Group's testing and all the way to production, and every one of our...

Apr 2023
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(0)
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Analyst/Coordinator

Culture, Culture, Value, Value

The cost per claim with The SSI Group is in line with or less than what we would normally see from...

Apr 2023
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(0)
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Analyst/Coordinator

Relationship, Relationship, Product, Product

The SSI Group really does well with updating their edits from payers. If an insurance company...

Apr 2023
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(0)
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Analyst/Coordinator

Loyalty, Loyalty

We were using SSI Claims Management for something, and we stopped using it because it didn't meet...

Apr 2023
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(0)
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Analyst/Coordinator

Relationship, Relationship

The SSI Group has been great to work with for so many years. I have built relationships with the...

Apr 2023
||
(0)
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Analyst/Coordinator

Relationship, Relationship, Product, Product

The SSI Group does updates all the time that are good. We very rarely get an update that causes...

Apr 2023
||
(0)
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Analyst/Coordinator

Relationship, Relationship, Operations, Operations

The SSI Group does a really good job with sending out update documents and creating little tutorial...

Apr 2023
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(0)
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Analyst/Coordinator

Relationship, Relationship, Product, Product

With The SSI Group, things occasionally happen, but the vendor is really quick to fix those things....

Apr 2023
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(0)
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Analyst/Coordinator

Relationship, Relationship

The SSI Group sends us a lot of email notifications as soon as they figure out that issues have...

Apr 2023
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