SSI Claims Management Commentary
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Subject Expert
Dustin Cragun
VP of Revenue Cycle Research
Commentary Summary
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User Commentary
Relationship
I hear rumblings from the team that The SSI Group's responsiveness is not always there. The quality...
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Relationship, Operations
When we converted to SSI Claims Management, The SSI Group was extremely helpful, and we did the...
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Product
The SSI Group has some pretty good reporting, but it isn't as versatile as I am used to when I need...
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Value
Our clean-claims rate definitely improved for several hospitals with SSI Claims Management. It seems...
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Relationship, Product
The SSI Group could be better with resolution timing. When we come across edits that aren't valid,...
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Operations
We have struggled with training. The SSI Group has some videos and did some personal training, but...
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Relationship, Operations
We had a recent upgrade from The SSI Group, and so far, our team is very frustrated with it, but...
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Relationship
We have been with The SSI Group forever, and we have a great working relationship with their entire...
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Product
SSI Claims Management is a very good product, but some improvements could be made in the areas of...
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Relationship, Product
The SSI Group’s strength is that they are really solidly focused on core edits and clearinghouse...
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Value
SSI Claims Management is fairly competitive when it comes to price. We solidly know what stuff is...
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Operations
The SSI Group does a good job with upgrades and a really nice job with training. The training...
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Loyalty, Product
We want Epic to be a little more streamlined with the rapid retest, but for the most part, the...
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Relationship
We have dedicated access to folks at The SSI Group, so I'm really quite happy with the vendor's...
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Loyalty, Product
The SSI Group needs to improve in the enrollment space. They are working on it, but getting more...
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Operations
The SSI Group communicated about their upgrades. They put a video about them, and everything went as...
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Relationship
The SSI Group’s corporate headquarters is easily accessible if I need them for any of my clients....
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Value
The SSI Group is charging extra for the enhanced claim status. Those extra fees are coming from both...
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Loyalty, Product
The main reason that The SSI Group isn’t all perfect is that recently their systems had a lot of...
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Product
I would probably buy SSI Claims Management again. The solution's big competition, as far as...
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Relationship, Operations
We are struggling a little. Support throughout the week is not too bad. On the weekends, it is...
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Product
The product’s biggest strength is flexibility. All of our payers require something different. It is...
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Operations
The firm could improve the implementation by having a dedicated team. When we start the...
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Relationship
The firm could improve their support in terms of communicating with clients. They strictly...
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Product
For me, The SSI Group is sending in the remittances, which then come into our EMR with the codes. If...
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Relationship
We still have a lot of things that could be used within the solution that we are not even close to...
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Operations
Sometimes The SSI Group’s training is a bit vague. It is sometimes hard to get out-of-the-box...
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Loyalty
We are not using reports and insights to the best of our ability. There are some things that we...
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Relationship
The SSI Group could maybe tie support into the reports that we have been given. Our EMR vendor was...
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Culture, Relationship
No one keeps all their promises. The SSI Group does the best that they can. I mean, everybody is...
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Culture, Relationship
The SSI Group has done an excellent job in terms of enabling us to bill as many payers as...
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Relationship
The SSI Group does various work for us. For example, they are pulling together a lot of claims files...
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Product
SSI Claims Management has attachment capabilities, but we have challenges with the system's pieces....
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Product
In terms of reports, the vendor has done a great job with anything that we have needed. They have...
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Relationship, Product
When we have a claims issue, The SSI Group will send it to another clearinghouse before it is...
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Loyalty, Relationship
Our potential move away from The SSI Group has a lot to do with the lack of satisfaction of the...
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Loyalty, Relationship
If I were to pick a clearinghouse, SSI Claims Management would be one of my last choices,...
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Product
There is no editing that goes on in our patient accounting system, but because of editing that we...
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Loyalty, Product, Value
The claims status functionality in the system has improved significantly in the last couple of...
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Product
I would like to see more meaningful reporting from claims status information. The system gives us a...
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Relationship
In general, we have been very happy with the product. For the most part, The SSI Group is ahead of...
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Relationship, Operations
When we need support, I wish we could just talk to somebody instead of going through the SSR system...
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Product
I think everything is going well with The SSI Group. The product is easy to use and pretty...
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Relationship, Value
We are on another organization's instance of SSI Claims Management, so we don't have the ability to...
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Relationship
The SSI Group is working on meeting our needs. They send out notices when they find glitches. The...
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Operations, Product
A recent upgrade from The SSI Group has been causing us grief. The vendor put in an upgrade without...
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Operations, Product
Once we got used to it, SSI Claims Management was fairly easy to use. There are some reports in SSI...
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Product
There is a break in SSI Claims Management's processes. We are supposed to be able to get back to the...
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Product
SSI Claims Management is very rigid. It doesn't have a smooth process for attaching documentation to...
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Relationship
There is always an opportunity for improvement, and there is always going to be a pain point and a...
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Operations
We haven't had any ongoing training from The SSI Group, but they are very good at offering it at...
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Operations
The vendor is good at providing details about the upgrades and what is going on. The vendor is...
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Relationship
We get good responses from the vendor's support people. If we have issues, the support people are...
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Product
SSI Claims Management is a pretty straightforward solution with not a lot of bells or whistles. We...
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Relationship
SSI Claims Management has web-based support, and if something urgent is going on, they have...
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Relationship
We have been dissatisfied with The SSI Group's resolution of our concerns for the last several...
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Operations
The SSI Group notifies us in advance of their upgrades. They generally roll out upgrades on a...
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Operations
We are extremely satisfied with The SSI Group’s training. If we have any issues or questions, we can...
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Product
We don't have any issues with SSI Claims Management at all. It is very user friendly, and the claims...
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Operations, Product
When The SSI Group implemented where we could check the insurance's eligibility, we couldn't check...
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Relationship
I would like to see better and more timely communication with The SSI Group. I would advise...
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Relationship
Ever since everyone went home during the COVID-19 pandemic, the customer service we have received...
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Product
The system's ability to interact and integrate with our other billing solutions is top notch. We are...
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Product
The system's pair lists are limited to claim statuses and attachments. We want to be able to connect...
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