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SSI Claims Management Commentary
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Dustin Cragun
VP of Engagement
KLAS VP of Engagement - Dustin Cragun
 
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Featured  Report

Claims Management 2023: Functionality Top of Mind for Organizations Making Purchase Decisions (A Decision Insights Report)
Claims Management 2023:
Functionality Top of Mind for Organizations Making Purchase Decisions (A Decision Insights Report)
January 2023
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User Commentary

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Analyst/Coordinator

Operations

We are extremely satisfied with The SSI Group’s training. If we have any issues or questions, we can...

Jul 2024
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(0)
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Analyst/Coordinator

Product

We don't have any issues with SSI Claims Management at all. It is very user friendly, and the claims...

Jul 2024
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Analyst/Coordinator

Operations, Product

When The SSI Group implemented where we could check the insurance's eligibility, we couldn't check...

Jul 2024
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(0)
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Analyst/Coordinator

Relationship

I would like to see better and more timely communication with The SSI Group. I would advise...

Jun 2024
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(0)
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Manager

Relationship

Ever since everyone went home during the COVID-19 pandemic, the customer service we have received...

Jun 2024
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Manager

Product

The system's ability to interact and integrate with our other billing solutions is top notch. We are...

Jun 2024
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Manager

Product

The system's pair lists are limited to claim statuses and attachments. We want to be able to connect...

Jun 2024
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Director

Relationship

I'm trying not to be heavy-handed in this situation, but the recent cyberattack causes me major...

Apr 2024
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Director

Product

I don't use the reports in SSI Claims Management because we are relying on The SSI Group to forward...

Apr 2024
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Director

Relationship

I would like The SSI Group to offer very basic customer support. They need to go back to the...

Apr 2024
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Director

Loyalty

SSI Claims Management was part of our long-term plans up until recent events. So much about SSI...

Apr 2024
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(0)
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Director

Loyalty, Product

We are finding edits in place in SSI Claims Management that we are questioning. The response that we...

Apr 2024
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Director

Relationship, Product

We talked to The SSI Group about being able to put our hands on reports quickly when there is a...

Apr 2024
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(0)
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VP/Other Executive

Loyalty, Product

The analytics feature of SSI Claims Management is a game changer. We recently added that. The SSI...

Mar 2024
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(0)
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VP/Other Executive

Value

I really like The SSI Group, and they are way cheaper than another vendor I have used. I was...

Mar 2024
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(0)
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VP/Other Executive

Operations, Value

The SSI Group has a cool analytics tool. It saves us a lot of time. It is really intuitive, and we...

Mar 2024
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Analyst/Coordinator

Operations

We are satisfied with The SSI Group's training. We can contact the vendor's support people through a...

Mar 2024
||
(0)
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Analyst/Coordinator

Product

Even our new people say that SSI Claims Management is pretty easy to use. We are pretty satisfied...

Mar 2024
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(0)
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Director

Relationship

Unfortunately, we had a pretty bad representative from The SSI Group when we initially implemented....

Mar 2024
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(0)
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Director

Product

SSI Claims Management is a good, dependable system that stays up and is reliable. However, there are...

Mar 2024
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Director

Product

There are some pieces of SSI Claims Management that I would like to see function a little quicker....

Mar 2024
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(0)
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Manager

Product

I like the system’s claims list, EDI tracker, analytics, and enterprise billing areas.

Feb 2024
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(0)
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Manager

Product

We would like to see more consistent reports about what payers are set to paper that we could link...

Feb 2024
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(0)
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Manager

Relationship, Product

There needs to be a better sense of communication between the vendor and their clients when it comes...

Feb 2024
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(0)
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Manager

Loyalty, Relationship

We are replacing The SSI Group due to a lack of a client relationship between our organization and...

Feb 2024
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(0)
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Director

Product

I like how easy it is to construct reports in the system. We can click and drag things easily. On...

Feb 2024
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(0)
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Director

Operations

When we have a new person on our staff, we can request training from The SSI Group. Also, if an...

Feb 2024
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(0)
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Director

Relationship, Product

Sometimes, SSI Claims Management has issues with downtime. The outages are usually short, but they...

Feb 2024
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(0)
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Director

Value

SSI Claims Management is expensive compared to other products.

Feb 2024
||
(0)
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Director

Relationship

The SSI Group is a good, solid vendor. We have worked with them for a number of years, and they have...

Feb 2024
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(0)
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Director

Product

SSI Claims Management finds some stuff, but we don't have a lot of fancy bells and whistles.

Feb 2024
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(0)
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Director

Relationship

We have had a very long-standing relationship with The SSI Group, and we have a rocking price....

Feb 2024
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(0)
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Manager

Relationship, Value

One of The SSI Group’s greatest strengths is that they have the ability to listen and implement...

Dec 2023
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(0)
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Manager

Relationship

Most of the time, The SSI Group is very easy to work with. Nobody is perfect. I think we have...

Dec 2023
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Manager

Relationship, Operations

The SSI Group could have better communication and planning for back-end processes like upgrades and...

Dec 2023
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(0)
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Manager

Product

The SSI Group's edits make things easier for our end users, and the system does a pretty good job....

Dec 2023
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(0)
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Manager

Relationship

The one thing that I would change with the vendor would be their communication. The vendor needs to...

Dec 2023
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(0)
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VP/Other Executive

Relationship, Operations, Product

We do routine updates for SSI Claims Management, and those updates have gone very smoothly.

Nov 2023
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(0)
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VP/Other Executive

Relationship

The vendor's support people do an excellent job when we need things. The vendor's people are sharp...

Nov 2023
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(0)
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VP/Other Executive

Relationship, Product

The SSI Group is very good at keeping up with different claim rules across the spectrum and not just...

Nov 2023
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(0)
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VP/Other Executive

Product

It would be nice if The SSI Group had some type of integrated plug-and-play dashboard. Then we could...

Nov 2023
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(0)
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VP/Other Executive

Operations

The SSI Group may do some training when we onboard new entities, and I haven't heard of any issues.

Oct 2023
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(0)
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VP/Other Executive

Product

The SSI Group is a tried-and-true workhorse, but I don't see them doing a lot of things in the...

Oct 2023
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(0)
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VP/Other Executive

Product

The SSI Group was a little late to market with their integration with Epic, but we are now getting...

Oct 2023
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(0)
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VP/Other Executive

Product

There might be some opportunity in how SSI Claims Management interoperates with Epic. We are still...

Oct 2023
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(0)
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VP/Other Executive

Relationship

The SSI Group has had a bit of turnover. The turnover is with our primary point of contact. Our new...

Oct 2023
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(0)
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Analyst/Coordinator

Relationship, Operations

The SSI Group is usually ahead of the game with industry updates. When the vendor is not ahead of...

Oct 2023
||
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