SSI Claims Management Commentary

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The SSI Group has been extremely reliable in the past, but they had leadership turnover recently,...

We're very happy with The SSI Group's edits, denials management, and claim statusing to achieve our...

Overall, the partnership model feels weak because The SSI Group is not investing in it. On the...

I have had a really poor experience with the vendor's support. They do not turn tickets around in a...

Ultimately, the biggest factor in my decision to move away from the vendor was the turnaround time...

The SSI Group does not have a very provider-friendly account management program. When we open...

The SSI Group actually has pretty good training. They do it online, or they do recordings. They also...

The SSI Group is not listening to their customers as much as they used to. I’m not sure whether that...

The SSI Group charges us for any additional claim scrubbing that we want, and several other...

There are times when The SSI Group's systems go down, and The SSI Group doesn't always communicate...

We want the vendor to work with their customers to understand impacts, goals, alignment, and...

I have not seen the road map. I would like to see it with some time frames.

The SSI Group could improve by being more stable and having better support. Sometimes their...

The SSI Group has reports that we can run, but only after the fact. Technically, some of their edits...

The SSI Group does weekly webinars. They email us lists of the upcoming webinars each week. They...

The SSI Group is good. They have a really good customer service team, and they work on tickets...

When The SSI Group has scheduled maintenance, they let us know a week in advance. They let us know...

We were planning to look at other offerings in the space in the next couple of years. But recently,...

One of the big things for claims processing is adding new payers that will accept electronic...

The SSI Group has struggled to meet our expectations with reporting after a recent update to their solution....

We use The SSI Group's trainings, but we would like more opportunities to ask direct questions about...

I think for the claim scrubbing and access and everything, SSI Claims Management is user-friendly....

The SSI Group has kept their promises. The SSI Group does try to work toward helping with things...

SSI Claims Management works well with our EHR. The SSI Group has a good relationship with our EHR...

With the claims status, we are working on some more improvements, such as adding payers and more...

Our staff members love being able to use SSI Claims Management as our claims system. Any claims that...

The SSI Group is extremely hands-on. They really try to make sure that we are satisfied with their...