SSI Claims Management Commentary
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Subject Expert
Shawn Howell
Engagement Partner
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User Commentary
Relationship, Product
There are times when The SSI Group's systems go down, and The SSI Group doesn't always communicate...
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Relationship
We want the vendor to work with their customers to understand impacts, goals, alignment, and...
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Product
I have not seen the road map. I would like to see it with some time frames.
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Relationship
The SSI Group could improve by being more stable and having better support. Sometimes their...
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Product
The SSI Group has reports that we can run, but only after the fact. Technically, some of their edits...
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Operations
The SSI Group does weekly webinars. They email us lists of the upcoming webinars each week. They...
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Loyalty, Relationship, Product
The SSI Group is good. They have a really good customer service team, and they work on tickets...
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Relationship, Operations
When The SSI Group has scheduled maintenance, they let us know a week in advance. They let us know...
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Loyalty, Relationship
We were planning to look at other offerings in the space in the next couple of years. But recently,...
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Loyalty, Product
One of the big things for claims processing is adding new payers that will accept electronic...
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Relationship, Product
The SSI Group has struggled to meet our expectations with reporting after a recent update to their solution....
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Operations
We use The SSI Group's trainings, but we would like more opportunities to ask direct questions about...
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Loyalty, Relationship, Product
I think for the claim scrubbing and access and everything, SSI Claims Management is user-friendly....
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Relationship
The SSI Group has kept their promises. The SSI Group does try to work toward helping with things...
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Relationship, Product
SSI Claims Management works well with our EHR. The SSI Group has a good relationship with our EHR...
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Relationship, Product
With the claims status, we are working on some more improvements, such as adding payers and more...
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Product
Our staff members love being able to use SSI Claims Management as our claims system. Any claims that...
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Relationship
The SSI Group is extremely hands-on. They really try to make sure that we are satisfied with their...
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Commentary Summary
Comment Type Breakout