SSI Claims Management Commentary
Filtered view: All

Subject Expert
Dustin Cragun
Research Director
KLAS Research Director - Dustin Cragun
 
View Advanced Filters
Advanced Filters
Job Level
Comment Type
Overall Satisfaction
Click stars to filter
By Month
1
6
12
24
36
By Date Range
Comment Categories

Featured  Report

Preferences

   Bookmark

Commentary Summary

Positive
##%
Neither
##%
Negative
##%
to see the full dataset.

If you don't have a login, getting started is easy.

Provider Organizations
Fill out our registration form to verify your organization.
HIT Companies
Contact a KLAS representative for plans and pricing.

User Commentary

Sort by   
VP/Other Executive

Loyalty, Product

The analytics feature of SSI Claims Management is a game changer. We recently added that. The SSI...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Value

I really like The SSI Group, and they are way cheaper than another vendor I have used. I was...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Operations, Value

The SSI Group has a cool analytics tool. It saves us a lot of time. It is really intuitive, and we...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Operations

We are satisfied with The SSI Group's training. We can contact the vendor's support people through a...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

Even our new people say that SSI Claims Management is pretty easy to use. We are pretty satisfied...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Unfortunately, we had a pretty bad representative from The SSI Group when we initially implemented....

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

SSI Claims Management is a good, dependable system that stays up and is reliable. However, there are...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

There are some pieces of SSI Claims Management that I would like to see function a little quicker....

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

I like the system’s claims list, EDI tracker, analytics, and enterprise billing areas.

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

We would like to see more consistent reports about what payers are set to paper that we could link...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Product

There needs to be a better sense of communication between the vendor and their clients when it comes...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Relationship

We are replacing The SSI Group due to a lack of a client relationship between our organization and...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

I like how easy it is to construct reports in the system. We can click and drag things easily. On...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

When we have a new person on our staff, we can request training from The SSI Group. Also, if an...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Product

Sometimes, SSI Claims Management has issues with downtime. The outages are usually short, but they...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Value

SSI Claims Management is expensive compared to other products.

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

The SSI Group is a good, solid vendor. We have worked with them for a number of years, and they have...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

SSI Claims Management finds some stuff, but we don't have a lot of fancy bells and whistles.

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

We have had a very long-standing relationship with The SSI Group, and we have a rocking price....

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Relationship, Value, Value

One of The SSI Group’s greatest strengths is that they have the ability to listen and implement...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Relationship

Most of the time, The SSI Group is very easy to work with. Nobody is perfect. I think we have...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Relationship, Operations, Operations

The SSI Group could have better communication and planning for back-end processes like upgrades and...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

The SSI Group's edits make things easier for our end users, and the system does a pretty good job....

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

The one thing that I would change with the vendor would be their communication. The vendor needs to...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship, Operations, Product

We do routine updates for SSI Claims Management, and those updates have gone very smoothly.

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

The vendor's support people do an excellent job when we need things. The vendor's people are sharp...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship, Product

The SSI Group is very good at keeping up with different claim rules across the spectrum and not just...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

It would be nice if The SSI Group had some type of integrated plug-and-play dashboard. Then we could...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Operations

The SSI Group may do some training when we onboard new entities, and I haven't heard of any issues.

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

The SSI Group is a tried-and-true workhorse, but I don't see them doing a lot of things in the...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

The SSI Group was a little late to market with their integration with Epic, but we are now getting...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

There might be some opportunity in how SSI Claims Management interoperates with Epic. We are still...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

The SSI Group has had a bit of turnover. The turnover is with our primary point of contact. Our new...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship, Operations

The SSI Group is usually ahead of the game with industry updates. When the vendor is not ahead of...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

We would like to see The SSI Group improve the online availability and ease of getting reports....

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

The SSI Group has good support. The feedback that we get from our staff is that they are always...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations, Product

I would be more satisfied with the ease of the product, except for the edits in general, based on...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

The product is extremely easy. I like the edits in general, the ability to easily read and interpret...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Even on the vendor’s side, they should be thinking of ideas for how to improve our clean claim rate...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Culture, Relationship

We are working on getting some claim edits turned on for a specific payer group, and the vendor has...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

SSI Claims Management is a great clearinghouse to work with. The vendor will, for the most part,...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations, Product

SSI Claims Management is very easy to use and train on. The product mostly works in the background,...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

The SSI Group needs to work on support. The support people need to answer me faster. They should get...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

I love The SSI Group’s training videos. The vendor has a huge library of short and long training videos....

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Product

I don't really like The SSI Group’s SSR system now. In my opinion, the system is a little more...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

It is pretty easy to teach somebody to use the product if that person knows what a UB is.

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Culture, Culture, Operations, Operations

During go-lives, a typical theme we run into is that we will get in and bill out everything and get...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship, Relationship, Operations, Operations

Some logic got through The SSI Group's testing and all the way to production, and every one of our...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Culture, Culture, Value, Value

The cost per claim with The SSI Group is in line with or less than what we would normally see from...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship, Relationship, Product, Product

The SSI Group really does well with updating their edits from payers. If an insurance company...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Loyalty, Loyalty

We were using SSI Claims Management for something, and we stopped using it because it didn't meet...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship, Relationship

The SSI Group has been great to work with for so many years. I have built relationships with the...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship, Relationship, Product, Product

The SSI Group does updates all the time that are good. We very rarely get an update that causes...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship, Relationship, Operations, Operations

The SSI Group does a really good job with sending out update documents and creating little tutorial...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship, Relationship, Product, Product

With The SSI Group, things occasionally happen, but the vendor is really quick to fix those things....

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship, Relationship

The SSI Group sends us a lot of email notifications as soon as they figure out that issues have...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

 Download as Excel  Print / Save as PDF
Related Articles