SSI Claims Management Commentary
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Subject Expert
Dustin Cragun
VP of Revenue Cycle Research
KLAS VP of Revenue Cycle Research - Dustin Cragun
 
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User Commentary

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Analyst/Coordinator

Product

There is no editing that goes on in our patient accounting system, but because of editing that we...

Dec 2024
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Analyst/Coordinator

Loyalty, Product, Value

The claims status functionality in the system has improved significantly in the last couple of...

Dec 2024
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Analyst/Coordinator

Product

I would like to see more meaningful reporting from claims status information. The system gives us a...

Dec 2024
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Analyst/Coordinator

Relationship

In general, we have been very happy with the product. For the most part, The SSI Group is ahead of...

Dec 2024
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Analyst/Coordinator

Relationship, Operations

When we need support, I wish we could just talk to somebody instead of going through the SSR system...

Dec 2024
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Analyst/Coordinator

Product

I think everything is going well with The SSI Group. The product is easy to use and pretty...

Dec 2024
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Analyst/Coordinator

Relationship, Value

We are on another organization's instance of SSI Claims Management, so we don't have the ability to...

Nov 2024
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Analyst/Coordinator

Relationship

The SSI Group is working on meeting our needs. They send out notices when they find glitches. The...

Nov 2024
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Analyst/Coordinator

Operations, Product

A recent upgrade from The SSI Group has been causing us grief. The vendor put in an upgrade without...

Nov 2024
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Analyst/Coordinator

Operations, Product

Once we got used to it, SSI Claims Management was fairly easy to use. There are some reports in SSI...

Nov 2024
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Analyst/Coordinator

Product

There is a break in SSI Claims Management's processes. We are supposed to be able to get back to the...

Nov 2024
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Analyst/Coordinator

Product

SSI Claims Management is very rigid. It doesn't have a smooth process for attaching documentation to...

Nov 2024
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Manager

Relationship

There is always an opportunity for improvement, and there is always going to be a pain point and a...

Nov 2024
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Manager

Operations

We haven't had any ongoing training from The SSI Group, but they are very good at offering it at...

Nov 2024
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Manager

Operations

The vendor is good at providing details about the upgrades and what is going on. The vendor is...

Nov 2024
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Manager

Relationship

We get good responses from the vendor's support people. If we have issues, the support people are...

Nov 2024
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Director

Product

SSI Claims Management is a pretty straightforward solution with not a lot of bells or whistles. We...

Nov 2024
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Director

Relationship

SSI Claims Management has web-based support, and if something urgent is going on, they have...

Nov 2024
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Director

Relationship

We have been dissatisfied with The SSI Group's resolution of our concerns for the last several...

Nov 2024
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Director

Operations

The SSI Group notifies us in advance of their upgrades. They generally roll out upgrades on a...

Nov 2024
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Analyst/Coordinator

Operations

We are extremely satisfied with The SSI Group’s training. If we have any issues or questions, we can...

Jul 2024
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Analyst/Coordinator

Product

We don't have any issues with SSI Claims Management at all. It is very user friendly, and the claims...

Jul 2024
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Analyst/Coordinator

Operations, Product

When The SSI Group implemented where we could check the insurance's eligibility, we couldn't check...

Jul 2024
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Analyst/Coordinator

Relationship

I would like to see better and more timely communication with The SSI Group. I would advise...

Jun 2024
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Manager

Relationship

Ever since everyone went home during the COVID-19 pandemic, the customer service we have received...

Jun 2024
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Manager

Product

The system's ability to interact and integrate with our other billing solutions is top notch. We are...

Jun 2024
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Manager

Product

The system's pair lists are limited to claim statuses and attachments. We want to be able to connect...

Jun 2024
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Director

Relationship

I'm trying not to be heavy-handed in this situation, but the recent cyberattack causes me major...

Apr 2024
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Director

Product

I don't use the reports in SSI Claims Management because we are relying on The SSI Group to forward...

Apr 2024
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Director

Relationship

I would like The SSI Group to offer very basic customer support. They need to go back to the...

Apr 2024
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Director

Loyalty

SSI Claims Management was part of our long-term plans up until recent events. So much about SSI...

Apr 2024
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Director

Loyalty, Product

We are finding edits in place in SSI Claims Management that we are questioning. The response that we...

Apr 2024
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Director

Relationship, Product

We talked to The SSI Group about being able to put our hands on reports quickly when there is a...

Apr 2024
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VP/Other Executive

Loyalty, Product

The analytics feature of SSI Claims Management is a game changer. We recently added that. The SSI...

Mar 2024
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VP/Other Executive

Value

I really like The SSI Group, and they are way cheaper than another vendor I have used. I was...

Mar 2024
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VP/Other Executive

Operations, Value

The SSI Group has a cool analytics tool. It saves us a lot of time. It is really intuitive, and we...

Mar 2024
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Analyst/Coordinator

Operations

We are satisfied with The SSI Group's training. We can contact the vendor's support people through a...

Mar 2024
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Analyst/Coordinator

Product

Even our new people say that SSI Claims Management is pretty easy to use. We are pretty satisfied...

Mar 2024
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Director

Relationship

Unfortunately, we had a pretty bad representative from The SSI Group when we initially implemented....

Mar 2024
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Director

Product

SSI Claims Management is a good, dependable system that stays up and is reliable. However, there are...

Mar 2024
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Director

Product

There are some pieces of SSI Claims Management that I would like to see function a little quicker....

Mar 2024
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Manager

Product

I like the system’s claims list, EDI tracker, analytics, and enterprise billing areas.

Feb 2024
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Manager

Product

We would like to see more consistent reports about what payers are set to paper that we could link...

Feb 2024
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Manager

Relationship, Product

There needs to be a better sense of communication between the vendor and their clients when it comes...

Feb 2024
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Manager

Loyalty, Relationship

We are replacing The SSI Group due to a lack of a client relationship between our organization and...

Feb 2024
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Director

Product

I like how easy it is to construct reports in the system. We can click and drag things easily. On...

Feb 2024
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Director

Operations

When we have a new person on our staff, we can request training from The SSI Group. Also, if an...

Feb 2024
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Director

Relationship, Product

Sometimes, SSI Claims Management has issues with downtime. The outages are usually short, but they...

Feb 2024
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Director

Value

SSI Claims Management is expensive compared to other products.

Feb 2024
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Director

Relationship

The SSI Group is a good, solid vendor. We have worked with them for a number of years, and they have...

Feb 2024
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Director

Product

SSI Claims Management finds some stuff, but we don't have a lot of fancy bells and whistles.

Feb 2024
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Director

Relationship

We have had a very long-standing relationship with The SSI Group, and we have a rocking price....

Feb 2024
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