Commentary Summary
If you don't have a login, getting started is easy.
User Commentary
Operations
We are extremely satisfied with The SSI Group’s training. If we have any issues or questions, we can...
Login or Create an Account to see details.
Product
We don't have any issues with SSI Claims Management at all. It is very user friendly, and the claims...
Login or Create an Account to see details.
Operations, Product
When The SSI Group implemented where we could check the insurance's eligibility, we couldn't check...
Login or Create an Account to see details.
Relationship
I would like to see better and more timely communication with The SSI Group. I would advise...
Login or Create an Account to see details.
Relationship
Ever since everyone went home during the COVID-19 pandemic, the customer service we have received...
Login or Create an Account to see details.
Product
The system's ability to interact and integrate with our other billing solutions is top notch. We are...
Login or Create an Account to see details.
Product
The system's pair lists are limited to claim statuses and attachments. We want to be able to connect...
Login or Create an Account to see details.
Relationship
I'm trying not to be heavy-handed in this situation, but the recent cyberattack causes me major...
Login or Create an Account to see details.
Product
I don't use the reports in SSI Claims Management because we are relying on The SSI Group to forward...
Login or Create an Account to see details.
Relationship
I would like The SSI Group to offer very basic customer support. They need to go back to the...
Login or Create an Account to see details.
Loyalty
SSI Claims Management was part of our long-term plans up until recent events. So much about SSI...
Login or Create an Account to see details.
Loyalty, Product
We are finding edits in place in SSI Claims Management that we are questioning. The response that we...
Login or Create an Account to see details.
Relationship, Product
We talked to The SSI Group about being able to put our hands on reports quickly when there is a...
Login or Create an Account to see details.
Loyalty, Product
The analytics feature of SSI Claims Management is a game changer. We recently added that. The SSI...
Login or Create an Account to see details.
Value
I really like The SSI Group, and they are way cheaper than another vendor I have used. I was...
Login or Create an Account to see details.
Operations, Value
The SSI Group has a cool analytics tool. It saves us a lot of time. It is really intuitive, and we...
Login or Create an Account to see details.
Operations
We are satisfied with The SSI Group's training. We can contact the vendor's support people through a...
Login or Create an Account to see details.
Product
Even our new people say that SSI Claims Management is pretty easy to use. We are pretty satisfied...
Login or Create an Account to see details.
Relationship
Unfortunately, we had a pretty bad representative from The SSI Group when we initially implemented....
Login or Create an Account to see details.
Product
SSI Claims Management is a good, dependable system that stays up and is reliable. However, there are...
Login or Create an Account to see details.
Product
There are some pieces of SSI Claims Management that I would like to see function a little quicker....
Login or Create an Account to see details.
Product
I like the system’s claims list, EDI tracker, analytics, and enterprise billing areas.
Login or Create an Account to see details.
Product
We would like to see more consistent reports about what payers are set to paper that we could link...
Login or Create an Account to see details.
Relationship, Product
There needs to be a better sense of communication between the vendor and their clients when it comes...
Login or Create an Account to see details.
Loyalty, Relationship
We are replacing The SSI Group due to a lack of a client relationship between our organization and...
Login or Create an Account to see details.
Product
I like how easy it is to construct reports in the system. We can click and drag things easily. On...
Login or Create an Account to see details.
Operations
When we have a new person on our staff, we can request training from The SSI Group. Also, if an...
Login or Create an Account to see details.
Relationship, Product
Sometimes, SSI Claims Management has issues with downtime. The outages are usually short, but they...
Login or Create an Account to see details.
Value
SSI Claims Management is expensive compared to other products.
Login or Create an Account to see details.
Relationship
The SSI Group is a good, solid vendor. We have worked with them for a number of years, and they have...
Login or Create an Account to see details.
Product
SSI Claims Management finds some stuff, but we don't have a lot of fancy bells and whistles.
Login or Create an Account to see details.
Relationship
We have had a very long-standing relationship with The SSI Group, and we have a rocking price....
Login or Create an Account to see details.
Relationship, Value
One of The SSI Group’s greatest strengths is that they have the ability to listen and implement...
Login or Create an Account to see details.
Relationship
Most of the time, The SSI Group is very easy to work with. Nobody is perfect. I think we have...
Login or Create an Account to see details.
Relationship, Operations
The SSI Group could have better communication and planning for back-end processes like upgrades and...
Login or Create an Account to see details.
Product
The SSI Group's edits make things easier for our end users, and the system does a pretty good job....
Login or Create an Account to see details.
Relationship
The one thing that I would change with the vendor would be their communication. The vendor needs to...
Login or Create an Account to see details.
Relationship, Operations, Product
We do routine updates for SSI Claims Management, and those updates have gone very smoothly.
Login or Create an Account to see details.
Relationship
The vendor's support people do an excellent job when we need things. The vendor's people are sharp...
Login or Create an Account to see details.
Relationship, Product
The SSI Group is very good at keeping up with different claim rules across the spectrum and not just...
Login or Create an Account to see details.
Product
It would be nice if The SSI Group had some type of integrated plug-and-play dashboard. Then we could...
Login or Create an Account to see details.
Operations
The SSI Group may do some training when we onboard new entities, and I haven't heard of any issues.
Login or Create an Account to see details.
Product
The SSI Group is a tried-and-true workhorse, but I don't see them doing a lot of things in the...
Login or Create an Account to see details.
Product
The SSI Group was a little late to market with their integration with Epic, but we are now getting...
Login or Create an Account to see details.
Product
There might be some opportunity in how SSI Claims Management interoperates with Epic. We are still...
Login or Create an Account to see details.
Relationship
The SSI Group has had a bit of turnover. The turnover is with our primary point of contact. Our new...
Login or Create an Account to see details.
Relationship, Operations
The SSI Group is usually ahead of the game with industry updates. When the vendor is not ahead of...
Login or Create an Account to see details.
​
Featured Report
Preferences