SSI Claims Management
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Dustin Cragun
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KLAS Research Director - Dustin Cragun
 
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User Commentary

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Manager

Future Outlook

Things are going really well with The SSI Group. We have had a webinar with them, and they have been...

Nov 2022
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Manager

ROI / Cost (care and feeding)

We have made a lot of changes, and we have a high percentage on our clean claims rate, so we are...

Nov 2022
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Manager

ROI / Cost (care and feeding)

So far, The SSI Group has not broken any promises on anything that we have asked for. We have not...

Nov 2022
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Manager

Future Outlook

The vendor seems to be staying on top of all of the new technologies. We think we will have a great...

Nov 2022
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Manager

Functionality and Upgrades

We are using SSI Claims Management in many different locations, including in a business office, in...

Nov 2022
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Manager

Functionality and Upgrades

SSI Claims Management is very user friendly and easy to teach new people. The product is easy to use...

Nov 2022
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Analyst/Coordinator

Other Observations & Comments

Our biggest limitation is that some of our bigger payers don't have the functionality for the...

Nov 2022
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Analyst/Coordinator

Lessons Learned

I would tell a friend that the product provides immediate feedback for claims issues and that the...

Nov 2022
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Manager

Functionality and Upgrades

We will be switching EMRs in the future, and SSI Claims Management can be 100% integrated with our...

Nov 2022
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Manager

Functionality and Upgrades

We have another clearinghouse, and I always say that we need to switch off that clearinghouse to SSI...

Nov 2022
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Manager

Functionality and Upgrades

SSI Claims Management is very user friendly. We can understand the screens and move around from page...

Nov 2022
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Manager

Relationship

SSI Claims Management is easy to set up. We do training and frequent calls with The SSI Group until...

Nov 2022
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Manager

Relationship

The SSI Group is very responsive and easy to get in contact with. We can email or call, and they...

Nov 2022
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Director

Functionality and Upgrades

Something innovative that The SSI Group has brought is we recently started using a billing...

Oct 2022
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Director

Technology

We are actually pretty happy with The SSI Group. When we converted to a new EMR and continued with...

Oct 2022
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Manager

Relationship

The SSI Group could be a little bit more proactive when there are issues. Even though the issues are...

Oct 2022
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VP/Other Executive

Interfacing and Integration

The vendor has some opportunities to better integrate SSI Claims Management with our EHR. The SSI...

Oct 2022
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Manager

Functionality and Upgrades

I would like to be able to use the product to establish statuses for more payers than we do now.

Oct 2022
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Manager

Functionality and Upgrades

The SSI Group keeps all of their promises but not as quickly as we would like them to; all software...

Oct 2022
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Manager

Implementation and Training

I would like The SSI Group to offer training on a client basis because the way we do business at our...

Oct 2022
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Manager

Interfacing and Integration

The product does everything that we ask it to do from an integration standpoint. Things have...

Oct 2022
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Manager

Relationship

We have a really good relationship with The SSI Group. I have regular calls with the vendor's...

Sep 2022
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Manager

Functionality and Upgrades

The ease of use is high. We have the product integrated into our EMR, so our end users don't really...

Sep 2022
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Manager

Relationship

The SSI Group gets back to us. Things are probably not always resolved as fast as we want, but some...

Sep 2022
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Manager

Functionality and Upgrades

The reporting tools are very detailed. The SSI Group is willing to work with us, understand our...

Sep 2022
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Director

ROI / Cost (care and feeding)

With SSI Claims Management, our patient experience has improved, and we have been able to get...

Sep 2022
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Director

ROI / Cost (care and feeding)

The overall product is a challenge. In terms of the claims status process and reporting, the product...

Aug 2022
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Director

Interfacing and Integration

The product is cumbersome, and we haven’t gotten a lot of the general integration we have wanted.

Aug 2022
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Director

Service and Support

One challenge with the vendor is their customer service. It is sometimes hard to get ahold of...

Aug 2022
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Director

Functionality and Upgrades

I don’t love that there is always some vaporware baked in. The vendor tells us that the product can...

Jul 2022
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Director

Interfacing and Integration

The SSI Group has good integration with some of their other products that tie together. It would be...

Jul 2022
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Director

ROI / Cost (care and feeding)

Everything concerning remittance management becomes custom coding, and that doesn't really give us a...

Jul 2022
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Director

Functionality and Upgrades

The SSI Group does a few things better than anyone. They have pretty comprehensive editing suites,...

Jul 2022
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Director

Relationship

One of our greatest frustrations is that we are always bringing the problems to the vendor.

Jul 2022
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Director

ROI / Cost (care and feeding)

The product continues to be good for us. It meets our needs, and it will continue to be around. The...

Jun 2022
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Analyst/Coordinator

Functionality and Upgrades

The SSI Group has been making a lot of improvements to the application. The vendor has really come a...

Jun 2022
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Director

Functionality and Upgrades

We would like more flexibility in the system with our edits and the payer rules and regulations....

Mar 2022
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Director

Functionality and Upgrades

We had some growing pains with the solution, but we finally smoothed some of those out. We like that...

Mar 2022
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VP/Other Executive

Service and Support

The vendor doesn't contact us proactively.

Mar 2022
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VP/Other Executive

Future Outlook

We intend to terminate our agreement with The SSI Group. There were a lot of enhancements that we...

Mar 2022
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Director

Interfacing and Integration

Our revenue cycle system integrates with the claims management solution, so we have no issues there.

Feb 2022
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Director

Functionality and Upgrades

We have not had any issues with the edits within the solution. They are current, and any new changes...

Feb 2022
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Director

Relationship

The vendor is changing and growing in terms of technology. Just in the last year and a half, they...

Feb 2022
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Analyst/Coordinator

Functionality and Upgrades

I would tell others that it is easy to get around in the software. The edits that the vendor put in...

Feb 2022
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Analyst/Coordinator

Functionality and Upgrades

I work with a lot of different systems, and I think that the product is very easy to use and understand....

Feb 2022
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Analyst/Coordinator

Relationship

When it comes to integrations, the vendor communicates with us about everything that is changing and...

Feb 2022
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Analyst/Coordinator

Functionality and Upgrades

I like the vendor, but they are switching to another platform. They are trying to be consistent with...

Feb 2022
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Analyst/Coordinator

Relationship

The vendor acts immediately. They are trying to be very proactive and to help us as best as they...

Feb 2022
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VP/Other Executive

Service and Support

The SSI Group is wonderful. The vendor keeps everything very up to date. If something comes out that...

Feb 2022
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VP/Other Executive

Relationship

There is nothing The SSI Group needs to improve right now because I always tell them what I need,...

Feb 2022
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Analyst/Coordinator

Service and Support

SSI Group's support people aren’t fast or good. If we have a problem, they can't explain why, and...

Jan 2022
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Analyst/Coordinator

Interfacing and Integration

We aren't in control of our integration, but considering who is controlling it, SSI Group does a...

Jan 2022
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VP/Other Executive

Technology

The vendor tends to be solid but not necessarily on the cutting edge of technology. They seem to...

Jan 2022
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VP/Other Executive

Functionality and Upgrades

Overall, SSI Claims Management is fine and solid, but more innovation is needed, particularly in...

Jan 2022
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Analyst/Coordinator

ROI / Cost (care and feeding)

SSI Group is slow to respond, and that is a constraint on us. We can't get a readable remit. When I...

Jan 2022
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