SSI Claims Management
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Dustin Cragun
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KLAS Research Director - Dustin Cragun
 
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User Commentary

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Director

ROI / Cost (care and feeding)

The overall product is a challenge. In terms of the claims status process and reporting, the product...

Aug 2022
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Director

Interfacing and Integration

The product is cumbersome, and we haven’t gotten a lot of the general integration we have wanted.

Aug 2022
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Director

Service and Support

One challenge with the vendor is their customer service. It is sometimes hard to get ahold of...

Aug 2022
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Director

Functionality and Upgrades

I don’t love that there is always some vaporware baked in. The vendor tells us that the product can...

Jul 2022
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Director

Interfacing and Integration

The SSI Group has good integration with some of their other products that tie together. It would be...

Jul 2022
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Director

ROI / Cost (care and feeding)

Everything concerning remittance management becomes custom coding, and that doesn't really give us a...

Jul 2022
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Director

Functionality and Upgrades

The SSI Group does a few things better than anyone. They have pretty comprehensive editing suites,...

Jul 2022
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Director

Relationship

One of our greatest frustrations is that we are always bringing the problems to the vendor.

Jul 2022
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Director

ROI / Cost (care and feeding)

The product continues to be good for us. It meets our needs, and it will continue to be around. The...

Jun 2022
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Analyst/Coordinator

Functionality and Upgrades

The SSI Group has been making a lot of improvements to the application. The vendor has really come a...

Jun 2022
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Director

Functionality and Upgrades

We would like more flexibility in the system with our edits and the payer rules and regulations....

Mar 2022
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Director

Functionality and Upgrades

We had some growing pains with the solution, but we finally smoothed some of those out. We like that...

Mar 2022
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VP/Other Executive

Service and Support

The vendor doesn't contact us proactively.

Mar 2022
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VP/Other Executive

Future Outlook

We intend to terminate our agreement with The SSI Group. There were a lot of enhancements that we...

Mar 2022
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Director

Interfacing and Integration

Our revenue cycle system integrates with the claims management solution, so we have no issues there.

Feb 2022
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Director

Functionality and Upgrades

We have not had any issues with the edits within the solution. They are current, and any new changes...

Feb 2022
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Director

Relationship

The vendor is changing and growing in terms of technology. Just in the last year and a half, they...

Feb 2022
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Analyst/Coordinator

Functionality and Upgrades

I would tell others that it is easy to get around in the software. The edits that the vendor put in...

Feb 2022
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Analyst/Coordinator

Functionality and Upgrades

I work with a lot of different systems, and I think that the product is very easy to use and understand....

Feb 2022
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Analyst/Coordinator

Relationship

When it comes to integrations, the vendor communicates with us about everything that is changing and...

Feb 2022
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Analyst/Coordinator

Functionality and Upgrades

I like the vendor, but they are switching to another platform. They are trying to be consistent with...

Feb 2022
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Analyst/Coordinator

Relationship

The vendor acts immediately. They are trying to be very proactive and to help us as best as they...

Feb 2022
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VP/Other Executive

Service and Support

The SSI Group is wonderful. The vendor keeps everything very up to date. If something comes out that...

Feb 2022
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VP/Other Executive

Relationship

There is nothing The SSI Group needs to improve right now because I always tell them what I need,...

Feb 2022
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Analyst/Coordinator

Service and Support

SSI Group's support people aren’t fast or good. If we have a problem, they can't explain why, and...

Jan 2022
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Analyst/Coordinator

Interfacing and Integration

We aren't in control of our integration, but considering who is controlling it, SSI Group does a...

Jan 2022
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VP/Other Executive

Technology

The vendor tends to be solid but not necessarily on the cutting edge of technology. They seem to...

Jan 2022
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VP/Other Executive

Functionality and Upgrades

Overall, SSI Claims Management is fine and solid, but more innovation is needed, particularly in...

Jan 2022
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Analyst/Coordinator

ROI / Cost (care and feeding)

SSI Group is slow to respond, and that is a constraint on us. We can't get a readable remit. When I...

Jan 2022
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VP/Other Executive

ROI / Cost (care and feeding)

There is no nickel-and-diming. The vendor has been very up front with the billing structures and...

Nov 2021
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VP/Other Executive

Relationship

SSI Group has been a great partner in terms of renegotiations. When we renegotiate contracts with...

Nov 2021
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VP/Other Executive

Future Outlook

The product is part of our long-term plans. We are always evaluating our vendor partners'...

Nov 2021
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Manager

Service and Support

SSI Group has great support. Along with SSI Claims Management, there are other products with...

Nov 2021
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Manager

Relationship

We have faced some challenges where there has been pushback in terms of the vendor providing...

Oct 2021
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Manager

Service and Support

I love the vendor's provider relations team. Our provider relations representative is great. That...

Oct 2021
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Director

Relationship

We have been with SSI Group for a few years. We have certainly had some bumps in the road with them,...

Sep 2021
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Director

Service and Support

When we have an issue, we sometimes struggle to get relevant updates to be visible in the system....

Sep 2021
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Director

Functionality and Upgrades

We are satisfied with SSI Claims Management. We are using it as our claims scrubber and...

Sep 2021
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(0)
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Director

Functionality and Upgrades

We have worked with SSI Claims Management on electronic claims attachments. The solution has the...

Sep 2021
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Director

Other Observations & Comments

The solution has advanced, high-level analytics, but those are part of an add-on that we have...

Sep 2021
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Director

Relationship

SSI Claims Management has worked well for us, but SSI Group does not stay in contact with us. I...

Sep 2021
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Director

Relationship

We have a client executive who is good. The vendor has had organizational growth, so we have had a...

Aug 2021
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Director

Sales and Contracting

We have a contract that specifies what the vendor is charging us, so they don't charge us outside of...

Aug 2021
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Director

Functionality and Upgrades

I think SSI Group has a very good solution. It is stable.

Aug 2021
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Director

Relationship

With our growth over the last few years, we have had to work closely with SSI Group to make sure...

Aug 2021
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