SSI Claims Management Commentary
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Subject Expert
Dustin Cragun
VP of Revenue Cycle Research
Commentary Summary
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User Commentary
Product
The SSI Group has reports that we can run, but only after the fact. Technically, some of their edits...
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Operations
The SSI Group does weekly webinars. They email us lists of the upcoming webinars each week. They...
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Loyalty, Relationship, Product
The SSI Group is good. They have a really good customer service team, and they work on tickets...
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Relationship, Operations
When The SSI Group has scheduled maintenance, they let us know a week in advance. They let us know...
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Loyalty, Relationship
We were planning to look at other offerings in the space in the next couple of years. But recently,...
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Loyalty, Product
One of the big things for claims processing is adding new payers that will accept electronic...
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Relationship, Product
The SSI Group has struggled to meet our expectations with reporting after a recent update to their solution....
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Operations
We use The SSI Group's trainings, but we would like more opportunities to ask direct questions about...
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Loyalty, Relationship, Product
I think for the claim scrubbing and access and everything, SSI Claims Management is user-friendly....
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Relationship
The SSI Group has kept their promises. The SSI Group does try to work toward helping with things...
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Relationship, Product
SSI Claims Management works well with our EHR. The SSI Group has a good relationship with our EHR...
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Relationship, Product
With the claims status, we are working on some more improvements, such as adding payers and more...
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Product
Our staff members love being able to use SSI Claims Management as our claims system. Any claims that...
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Relationship
The SSI Group is extremely hands-on. They really try to make sure that we are satisfied with their...
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Relationship
I hear rumblings from the team that The SSI Group's responsiveness is not always there. The quality...
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Relationship, Operations
When we converted to SSI Claims Management, The SSI Group was extremely helpful, and we did the...
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Product
The SSI Group has some pretty good reporting, but it isn't as versatile as I am used to when I need...
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Value
Our clean-claims rate definitely improved for several hospitals with SSI Claims Management. It seems...
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Relationship, Product
The SSI Group could be better with resolution timing. When we come across edits that aren't valid,...
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Operations
We have struggled with training. The SSI Group has some videos and did some personal training, but...
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Relationship, Operations
We had a recent upgrade from The SSI Group, and so far, our team is very frustrated with it, but...
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Relationship
We have been with The SSI Group forever, and we have a great working relationship with their entire...
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Product
SSI Claims Management is a very good product, but some improvements could be made in the areas of...
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Relationship, Product
The SSI Group’s strength is that they are really solidly focused on core edits and clearinghouse...
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Value
SSI Claims Management is fairly competitive when it comes to price. We solidly know what stuff is...
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Operations
The SSI Group does a good job with upgrades and a really nice job with training. The training...
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Loyalty, Product
We want Epic to be a little more streamlined with the rapid retest, but for the most part, the...
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Relationship
We have dedicated access to folks at The SSI Group, so I'm really quite happy with the vendor's...
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Loyalty, Product
The SSI Group needs to improve in the enrollment space. They are working on it, but getting more...
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Operations
The SSI Group communicated about their upgrades. They put a video about them, and everything went as...
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Relationship
The SSI Group’s corporate headquarters is easily accessible if I need them for any of my clients....
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Value
The SSI Group is charging extra for the enhanced claim status. Those extra fees are coming from both...
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Loyalty, Product
The main reason that The SSI Group isn’t all perfect is that recently their systems had a lot of...
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Product
I would probably buy SSI Claims Management again. The solution's big competition, as far as...
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Relationship, Operations
We are struggling a little. Support throughout the week is not too bad. On the weekends, it is...
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Product
The product’s biggest strength is flexibility. All of our payers require something different. It is...
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Operations
The firm could improve the implementation by having a dedicated team. When we start the...
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Relationship
The firm could improve their support in terms of communicating with clients. They strictly...
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Product
For me, The SSI Group is sending in the remittances, which then come into our EMR with the codes. If...
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Relationship
We still have a lot of things that could be used within the solution that we are not even close to...
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Operations
Sometimes The SSI Group’s training is a bit vague. It is sometimes hard to get out-of-the-box...
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Loyalty
We are not using reports and insights to the best of our ability. There are some things that we...
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Relationship
The SSI Group could maybe tie support into the reports that we have been given. Our EMR vendor was...
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Culture, Relationship
No one keeps all their promises. The SSI Group does the best that they can. I mean, everybody is...
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Culture, Relationship
The SSI Group has done an excellent job in terms of enabling us to bill as many payers as...
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Relationship
The SSI Group does various work for us. For example, they are pulling together a lot of claims files...
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Product
SSI Claims Management has attachment capabilities, but we have challenges with the system's pieces....
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Product
In terms of reports, the vendor has done a great job with anything that we have needed. They have...
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Relationship, Product
When we have a claims issue, The SSI Group will send it to another clearinghouse before it is...
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Loyalty, Relationship
Our potential move away from The SSI Group has a lot to do with the lack of satisfaction of the...
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Loyalty, Relationship
If I were to pick a clearinghouse, SSI Claims Management would be one of my last choices,...
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Product
There is no editing that goes on in our patient accounting system, but because of editing that we...
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Loyalty, Product, Value
The claims status functionality in the system has improved significantly in the last couple of...
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Product
I would like to see more meaningful reporting from claims status information. The system gives us a...
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Relationship
In general, we have been very happy with the product. For the most part, The SSI Group is ahead of...
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Relationship, Operations
When we need support, I wish we could just talk to somebody instead of going through the SSR system...
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Product
I think everything is going well with The SSI Group. The product is easy to use and pretty...
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