Availity Revenue Cycle Management Comments

 
 View Product Scores

Preferences

   Bookmark

Give your feedback

Rate it!
Current Time Inside Cache Tag Helper: 9/23/2020 12:15:17 AM and Model.EvProductId = 2839

Commentary Summary

Positive
##%
Neither
##%
Negative
##%

Want to see full details?

User Commentary

Sort by

VP/Other Executive

Service and Support

Availity is treading water in terms of their COVID-19 support. They do keep all of their promises,...

Jul 2020
 Helpful

 or  to see details.

VP/Other Executive

Future Outlook

We are on Availity's platform, but we have switched clearinghouses. Our decision to move away from...

Jul 2020
 Helpful

 or  to see details.

Director

Relationship

We have regular meetings with Availity around professional billing and hospital billing, and we have...

Nov 2019
 Helpful

 or  to see details.

Director

Service and Support

Availity does their best to meet our needs. They make us feel like they appreciate us. They provide...

Nov 2019
 Helpful

 or  to see details.

Director

Other Observations & Comments

I have never seen an executive from Availity, but that isn't necessarily a bad thing.

Nov 2019
 Helpful

 or  to see details.

Director

Functionality and Upgrades

We have built some custom rules so that when something doesn't meet the criteria, the Availity...

Nov 2019
 Helpful

 or  to see details.

Director

Other Observations & Comments

I can't say for certain whether Availity will be our vendor forever. The product is working now, but...

Nov 2019
 Helpful

 or  to see details.

Analyst/Coordinator

Implementation and Training

Availity was with us the entire way through with implementation services. Availity has my favorite salesperson....

Nov 2019
 Helpful

 or  to see details.

Analyst/Coordinator

Relationship

Availity’s printing partner is messing up our paper claims. The issue was supposed to be fixed...

Nov 2019
 Helpful

 or  to see details.

Analyst/Coordinator

Interfacing and Integration

The solution doesn't have the extra step of integration that we need. Because of that, it is very...

Nov 2019
 Helpful

 or  to see details.

Analyst/Coordinator

Future Outlook

Availity isn’t coming out with new technology for our market specifically, but they do have some...

Nov 2019
 Helpful

 or  to see details.

Analyst/Coordinator

ROI / Cost (care and feeding)

From an RCM perspective in terms of defining outcomes, the solution is not super robust.

Nov 2019
 Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

The solution is easy to use. It is one of the best in the business. In the time that we have been...

Nov 2019
 Helpful

 or  to see details.

CEO/President

Functionality and Upgrades

The vendor upgrades more than we need them to. They want to sell us new products, and we have to say...

Nov 2019
 Helpful

 or  to see details.

Analyst/Coordinator

Relationship

I won’t say that Availity keeps all of their promises; that is too much to say. There is some gray area....

Nov 2019
 Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

There is always room for improvement, but at the moment, I have no complaints about Availity or...

Nov 2019
 Helpful

 or  to see details.

Analyst/Coordinator

Relationship

We interact with Availity a lot. I have an account representative, and we have a support team....

Nov 2019
 Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

Availity is always improving their tool, adding enhancements, and trying to make the tool a lot more...

Nov 2019
 Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

I like the services that Availity offers. Other vendors don't do as much as Availity does. The...

Oct 2019
 Helpful

 or  to see details.

Analyst/Coordinator

Other Observations & Comments

I use the reports, and some are very good. I could use a few more reports that Availity doesn't offer....

Oct 2019
 Helpful

 or  to see details.

Analyst/Coordinator

ROI / Cost (care and feeding)

I want information about the types of denials that we receive from insurance companies, but Availity...

Oct 2019
 Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

In terms of managing claims and denials, the tool is usually pretty good. Things are usually sent...

Oct 2019
 Helpful

 or  to see details.

Analyst/Coordinator

Other Observations & Comments

We don't need executive involvement at the moment, but I won't say that we never need it. We never...

Oct 2019
 Helpful

 or  to see details.

Analyst/Coordinator

Technology

I used to work somewhere else, and Availity's tool is better than the things I used to work with. I...

Oct 2019
 Helpful

 or  to see details.

Analyst/Coordinator

ROI / Cost (care and feeding)

There are some new charges that have come up, so Availity might be starting to nickel-and-dime us....

Oct 2019
 Helpful

 or  to see details.

Analyst/Coordinator

Technology

Things are mostly good with Availity's tool. There are speed issues, and sometimes we get kicked out...

Oct 2019
 Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

I am happy with what Availity offers. The only thing is that the tool has become more difficult...

Oct 2019
 Helpful

 or  to see details.

Director

Interfacing and Integration

Availity doesn't have their own product for payments, so we are not able to integrate this system...

Sep 2019
 Helpful

 or  to see details.

Director

Relationship

As a vendor, Availity has been very responsive to what we need. They address any issues right away....

Sep 2019
 Helpful

 or  to see details.

Director

Implementation and Training

Availity is always open to doing more training, and they have resources already on their website....

Sep 2019
 Helpful

 or  to see details.

Director

Functionality and Upgrades

With reports, there is a lot of information that we can run, and we have some of that set up. I have...

Sep 2019
 Helpful

 or  to see details.

Director

Other Observations & Comments

We would potentially buy Availity Revenue Cycle Management again. There has been nothing necessarily...

Sep 2019
 Helpful

 or  to see details.

Director

Future Outlook

Availity's product may not be part of our long-term plans because we are going to be adopting a...

Sep 2019
 Helpful

 or  to see details.

Director

Other Observations & Comments

We have been on Availity Revenue Cycle Management for a few years, and there have been...

Sep 2019
 Helpful

 or  to see details.

VP/Other Executive

Implementation and Training

Our implementation with Availity's system was the easiest one we have ever done. Availity is very...

Aug 2019
 Helpful

 or  to see details.

VP/Other Executive

Relationship

There are always opportunities to do better. Availity is very responsive, and they spend a lot of...

Aug 2019
 Helpful

 or  to see details.

VP/Other Executive

Other Observations & Comments

Availity's focus in our industry is Epic. Availity is really not that interested in selling a...

Aug 2019
 Helpful

 or  to see details.

VP/Other Executive

Future Outlook

In a lot of the companies with bolt-ons, there is so much volatility that I look at the companies in...

Aug 2019
 Helpful

 or  to see details.

VP/Other Executive

Relationship

As Availity has gotten in the space of acquiring other solutions, I have worried that they might be...

Aug 2019
 Helpful

 or  to see details.

Manager

Relationship

Availity does a good job of keeping promises. We have a good representative, and the system does a...

Jul 2019
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

I would like Availity's product to have a tool for manual claims submission; adding that seems like...

Jul 2019
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

The system can sometimes be bulky. Some things take a lot of steps, especially eligibility and...

Jul 2019
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

Availity's product is easier to use than some of the other vendors' software because it is...

Jul 2019
 Helpful

 or  to see details.

Manager

Other Observations & Comments

We would tell Availity to not nickel-and-dime. We pay for every eligibility we submit. The cost...

Jul 2019
 Helpful

 or  to see details.

Manager

Service and Support

The communication from Availity about claims has been excellent. They are very helpful with timely...

Dec 2018
 Helpful

 or  to see details.

Manager

Service and Support

We are pretty satisfied with Availity's revenue cycle management service and support. We would tell...

Dec 2018
 Helpful

 or  to see details.

Analyst/Coordinator

Service and Support

Our claims are processed very quickly. Availity does a good job of getting our claims to our payers...

Dec 2018
 Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

I don’t have a lot of success with making multiple fixes at once. There is a feature that allows us...

Dec 2018
 Helpful

 or  to see details.

Analyst/Coordinator

Technology

I would like to see Availity speed up the system and make it a little more user-friendly. There are...

Dec 2018
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

Our experience with Availity has been very positive. The system is flexible and easy to use; it is...

Nov 2018
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

The system is more interactive than other clearinghouses and provides opportunities for us to take...

Nov 2018
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

Recently, there was an overhaul with the system, and the process was handled poorly. Everyone...

Nov 2018
 Helpful

 or  to see details.

Manager

ROI / Cost (care and feeding)

We enjoy the system, but the release cycles are a little slow. The Availity system is also more...

Nov 2018
 Helpful

 or  to see details.

Manager

Other Observations & Comments

Availity doesn’t nickel-and-dime us; we don’t get charged for everything. But they offer upgrades or...

Nov 2018
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

Availity recently released a product that has a ton of potential. It lets us file claims for...

Nov 2018
 Helpful

 or  to see details.

Manager

Relationship

We have been very pleased with our account manager. As is the case with most vendors, if we go...

Nov 2018
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

Availity's tool has gotten easier to navigate through. When Availity first released the tool, it...

Oct 2018
 Helpful

 or  to see details.

Manager

Relationship

I have a go-to person at Availity. I can approach that person with any issues that I have, and the...

Oct 2018
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

The system is pretty easy to use and is pretty intuitive. Our local representative is very...

Apr 2018
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

We can easily look at our financial data. The system is quite simple to use compared to other...

Apr 2018
 Helpful

 or  to see details.

VP/Other Executive

Relationship

Availity has been a great partner for us. They do what they say they are going to do.

Apr 2018
 Helpful

 or  to see details.

Manager

Service and Support

Working with Availity has been a very positive experience. If we have a question about why a claim...

Jan 2018
 Helpful

 or  to see details.

Manager

Relationship

I meet with our representative at Availity on a monthly basis and discuss any new information that...

Jan 2018
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

Based on how we utilize Availity Revenue Cycle Management, it does what we need it to do. We utilize...

Jan 2018
 Helpful

 or  to see details.

Manager

Service and Support

We are currently struggling with Availity's customer service. We have used the system for several...

Jan 2018
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

I love the way that Availity Revenue Cycle Management works. The functionality has helped us manage...

Jan 2018
 Helpful

 or  to see details.

Manager

Future Outlook

Availity is improving on what I can get from them. In the beginning, it was very cumbersome to get...

Jan 2018
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

Availity helps with the fee schedules. That is huge. I always look at the fee schedules to make sure...

Jan 2018
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

Availity is adding more to their product. I think it is easier to use. I used to have difficulty...

Jan 2018
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

The system would be nicer if Availity put in a tab that had all the schedules. I could pick the...

Jan 2018
 Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

I am trying to be positive about Availity Revenue Cycle Management. I know there are bugs in...

Jan 2018
 Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

Availity recently changed their software, and it is not as user friendly as it used to be.

Jan 2018
 Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

Unless I am missing something, we don’t have a way to print the eligibility screen.

Jan 2018
 Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

If I am editing multiple claims at once, the system doesn’t show me who the payer is at the top of...

Jan 2018
 Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

When I look at the advanced claim edit section, the account number is cut off. I have to hover over...

Jan 2018
 Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

When we are matching patients with claims, the system asks us to pick the patient, so we do that and...

Jan 2018
 Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

We bill for Medicare Part B but not part A. When we look up Medicare patients’ eligibility in the...

Jan 2018
 Helpful

 or  to see details.

Director

Functionality and Upgrades

Availity Revenue Cycle Management edits claims well and can quickly set up new office locations for...

Dec 2017
 Helpful

 or  to see details.

Manager

Service and Support

Availity's support is great; that is the most important thing to me. We can always call Availity and...

Dec 2017
 Helpful

 or  to see details.

Manager

Other Observations & Comments

Availity recently updated everything in their system, and there have been challenges with the...

Dec 2017
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

The Availity system is very streamlined, and we don't have any issues with the vendor. They do...

Dec 2017
 Helpful

 or  to see details.

Manager

Service and Support

We can call our representative at any time, and that person will get back to us and answer any...

Dec 2017
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

We have no issues with the Availity system. Everything is clean and streamlined. The system is perfect....

Dec 2017
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

Availity Revenue Cycle Management has some rules so that when we send in a claim, if specific...

Nov 2017
 Helpful

 or  to see details.

Manager

Technology

The core of the Availity system is very stable, and we are very comfortable working in it. We like...

Nov 2017
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

There are two things we have struggled with. The first thing is that Availity refreshed their...

Nov 2017
 Helpful

 or  to see details.

Manager

Relationship

We have had some really good account managers, but a lot of times those good account managers end up...

Nov 2017