Availity Revenue Cycle Management
Filtered view: All
Subject Expert
Dustin Cragun
Research Director
Commentary Summary
if you don't have a login, getting started is easy.
User Commentary
Functionality and Upgrades
Although we haven’t had training from Availity since we got the product, the product is easy to...
Login or Create an Account to see details.
Other Observations & Comments
There is a very big disconnect with the product. We can't print out a card. One month, we might have...
Login or Create an Account to see details.
Functionality and Upgrades
The product could be more user friendly. Sometimes, when we are trying to see what is going on, we...
Login or Create an Account to see details.
Functionality and Upgrades
We like being able to examine problems with our revenue cycle using the product.
Login or Create an Account to see details.
Service and Support
I don’t have any issues with Availity. Every now and then, some blips come through, but the vendor...
Login or Create an Account to see details.
Other Observations & Comments
Maybe our previous vendor spoiled us. That vendor held our hand. Their personal representative was...
Login or Create an Account to see details.
Service and Support
Availity could improve their relationship with us. I would like for their customer service team to...
Login or Create an Account to see details.
Functionality and Upgrades
I can go back to the beginning of our time with Availity's system and find the remittances that I...
Login or Create an Account to see details.
Lessons Learned
Someone looking into Availity’s system should really consider all the packages that the vendor...
Login or Create an Account to see details.
Future Outlook
We hope that the vendor will be able to meet more of our needs in the future. If that happens, then...
Login or Create an Account to see details.
Functionality and Upgrades
Overall, I like Availity's product. The system's reporting abilities are good, and it is okay as a...
Login or Create an Account to see details.
Implementation and Training
Availity has been great with everything concerning training. We can do training online and in...
Login or Create an Account to see details.
Relationship
We had a situation with Availity having to get together with another vendor to try and fix...
Login or Create an Account to see details.
Functionality and Upgrades
We get updates when there are new things going on and when new things are being put in. We could be...
Login or Create an Account to see details.
ROI / Cost (care and feeding)
The implementation was very simple. Our EMR is involved with Availity, and there is an...
Login or Create an Account to see details.
Functionality and Upgrades
Availity Revenue Cycle Management works all day long and doesn't just run once a day; the feed is...
Login or Create an Account to see details.
Relationship
If I submit 100 claims and Availity only gets 75, I want them to give me the 25 they didn't get and...
Login or Create an Account to see details.
ROI / Cost (care and feeding)
We worked with Availity for quite a while before the conversion date and implementation. They...
Login or Create an Account to see details.
Relationship
Availity should have delivered on their promises and gotten us working from day one. We did testing,...
Login or Create an Account to see details.
Future Outlook
In the future, we will change EMRs and use our new EMR vendor's RCM product.
Login or Create an Account to see details.
Implementation and Training
The vendor informs us that there is training available, and I like that a lot. There is always some...
Login or Create an Account to see details.
Technology
We were spending quite a bit of time on finding remittances. The product has been very helpful with...
Login or Create an Account to see details.
Service and Support
If we have any problems with the product, we put in a ticket, and the support team typically replies...
Login or Create an Account to see details.
Functionality and Upgrades
The product is easy to use. It is responsive. We get fast answers. The vendor could always add more...
Login or Create an Account to see details.
Functionality and Upgrades
We are satisfied with how Availity's system works. The system might be imperfect, but that is not...
Login or Create an Account to see details.
Implementation and Training
The ongoing supporting training from Availity has been very satisfactory. That is one of the reasons...
Login or Create an Account to see details.
Service and Support
If a problem pops up within the system, we are made aware of it. Having to notify the vendor of any...
Login or Create an Account to see details.
Service and Support
Availity's system is a very good fit for what we need it to do. When we were provided with an...
Login or Create an Account to see details.
Functionality and Upgrades
The reporting could be improved. The system doesn't compare April of last year to April of this year....
Login or Create an Account to see details.
Service and Support
The system is good, and we haven't really had any issues with it. If I do have a problem, the vendor...
Login or Create an Account to see details.
ROI / Cost (care and feeding)
I don't think the vendor charges for every little thing. As far as I know, we have no issues there.
Login or Create an Account to see details.
Functionality and Upgrades
The vendor's training is good. The system is very easy to use and works well for us. It is seamless...
Login or Create an Account to see details.
Functionality and Upgrades
I like that the product rechecks eligibility with the payers that our patient accounting system...
Login or Create an Account to see details.
Functionality and Upgrades
I wouldn't say that we have to do additional edits in the product once the information comes from...
Login or Create an Account to see details.
Service and Support
I am super pleased with everything that the system does. The product is very user friendly. The...
Login or Create an Account to see details.
Service and Support
I never even notice when there is a product upgrade. If I do notice, that is because the vendor has...
Login or Create an Account to see details.
Interfacing and Integration
We use the product for statements, claims, and remittances. [Availity Revenue Cycle Management] is...
Login or Create an Account to see details.
Service and Support
I would buy Availity's RCM again. We didn't really have a choice of what we used in the beginning,...
Login or Create an Account to see details.
Functionality and Upgrades
Some of the features in Availity's RCM are locked in, and the system is not as customizable as other...
Login or Create an Account to see details.
Functionality and Upgrades
I have worked with a lot of different clearinghouses, and Availity's clearinghouse system is more...
Login or Create an Account to see details.
Functionality and Upgrades
This is a small thing, but in the edit-error section there are what the system calls cards, which...
Login or Create an Account to see details.
Relationship
From the beginning, Availity has been unable to do something that they said that they could do....
Login or Create an Account to see details.
ROI / Cost (care and feeding)
Availity hasn't charged us for anything extra. They just charge us for their services.
Login or Create an Account to see details.
Other Observations & Comments
We are on a different billing system, so we are going to be switching EMR vendors. When we get our...
Login or Create an Account to see details.
Relationship
The vendor overpromises and underdelivers. They charge for everything.
Login or Create an Account to see details.
Implementation and Training
Availity has a lot of training guides, so if we ever have a question, there are training resources...
Login or Create an Account to see details.
Service and Support
With our previous RCM vendor, if there was ever an issue, they would keep us up-to-date, letting us...
Login or Create an Account to see details.
Functionality and Upgrades
What I like about Availity's RCM solution is that whenever a claim has been rejected and there is an...
Login or Create an Account to see details.
Functionality and Upgrades
There is a report in the RCM solution that gives the exact information that we need for our appeal...
Login or Create an Account to see details.
Service and Support
Once we put a ticket in, there is no way for us to add an additional note to go back and continue in...
Login or Create an Account to see details.
Functionality and Upgrades
Most things with Availity's system have gone well so far. The system is easy to use, and it pretty...
Login or Create an Account to see details.
Functionality and Upgrades
Lately, the updates haven't pertained to our use of the product, so I would rate Availity low on...
Login or Create an Account to see details.
Service and Support
I deal with a lot of Availity’s salespeople and support people. They are always super nice and...
Login or Create an Account to see details.
Interfacing and Integration
There are a lot of medical provider things that Availity's software integrates with, but it doesn't...
Login or Create an Account to see details.
Functionality and Upgrades
There are some things in the solution that just don’t work as well as I wish they did or that are...
Login or Create an Account to see details.
ROI / Cost (care and feeding)
With some of Availity’s add-on products, we get charged for viewing things. The pricing structure...
Login or Create an Account to see details.
Other Observations & Comments
The solution is a really great product. I have recommended it to others.
Login or Create an Account to see details.
Relationship
Availity is very teams focused. It is like Availity is on our team. They want us to be successful,...
Login or Create an Account to see details.
Service and Support
With communication, Availity is not bad, but nobody is perfect. If I were to rank Availity on...
Login or Create an Account to see details.
Preferences