Availity Revenue Cycle Management
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Subject Expert
Dustin Cragun
Research Director
Commentary Summary
User Commentary
Availity is pretty good about not nickel-and-diming us. They don't charge for every little thing.
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Availity's strongest trait is their great customer service. They keep all their promises. I can't...
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One of the things that I love about the vendor is that they are very competitive in the pricing area....
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We are totally satisfied on the physician side. Availity does a great job with claims and remittances....
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Availity is fairly new to the hospital billing area, so there are some gaps in the system. That...
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I like the system's user-friendly interface. The system is very good at handling errors, especially...
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A couple of years ago, the vendor changed the error management screen dramatically. I guess maybe it...
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It would be nice if the claim submissions on the website could be rigged to select multiple batches....
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I don't get a lot of promises from Availity. I don't normally speak to them much. There are good...
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Availity nickel-and-dimes a bit, but they are pretty good with cost. They have added some things...
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We actually had another clearinghouse for a while, but Availity offers more products for better...
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Availity's support could be better at fixing problems. I have had an ongoing problem for weeks, and...
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Lately when I submit claims, it takes longer for errors to come back. Usually, errors start coming...
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There are some things that I like about the system. It does 270 checks before it submits a claim,...
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The hospitals that we benchmark shared builds and ideas about how to improve Availity's system. I am...
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We have a dedicated representative that we meet with to address issues. Open tickets are escalated...
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Our experience with Availity Revenue Cycle Management has been good. Availity's systems are pretty...
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In the past year, there have been some changes on the vendors side in terms of staffing, but they...
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The costs have been very straightforward. The vendor hasn’t raised my rates that I can remember...
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I would like it if I could more or less communicate things I need to have added to my account, like...
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Working with Availity long term is under consideration. Integration with our EMR is such a pain....
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The vendor kind of keeps promises. Availity has done a lot of custom work for us, but I shouldn’t...
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We haven’t done an implementation in a while, but with just the upgrades to products and services,...
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Availity is fairly quick at responding to our requests. When we have questions, we can reach out...
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Availity has been very good about making sure that whatever we need the system to do, it does. Their...
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Availity Revenue Cycle Management is really easy to use. It is easy to follow for someone who...
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Availity does a really good job of sending out alerts when the carriers are having issues or if...
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We used to have a personal contact who was awesome, but now we just have to call support. I am not...
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We haven’t had any issues in terms of Availity Revenue Cycle Management being down. It is...
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Availity Revenue Cycle Management is really reliable. It doesn't break down or have glitches very...
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Availity is very quick to answer tickets when we have an issue, although sometimes things take a...
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I wish that we were able to run real-time eligibility through Availity Revenue Cycle Management....
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I believe that we get our money's worth. Availity does what they promise to do, and that is to get...
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With the rejections that come back, I wish that Availity made it a little easier to decipher and...
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Availity keeps their promises the majority of the time. The service for remittance is just okay. It...
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I haven't had any problems with Availity. They are one of the better vendors that I have had to deal...
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We use the solution to get benefit and eligibility information. The system could be a little better...
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We viewed the vendor as the best of breed for a hospital billing claims clearinghouse. We use...
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The vendor has great customer service. We have developed a long history with them and a real trust....
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The vendor does a great job of not nickel-and-diming. They understand the changes to the business as...
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The vendor is a long-time successful partner of ours, and they ask our opinion and are very...
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I would like it if it were a little easier for me to find some of the reports that I want to locate...
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At one point, something happened with our billing where our service was cut off. I called the vendor...
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The vendor started off as RealMed, and then they merged with Availity. During the merger, we didn't...
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When we first started with our practice management system, that vendor wanted us to use their own...
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I really like this solution. It provides us with great insights into the statuses of claims,...
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Availity does what we engaged them to do. There are some things that we wish the vendor would have...
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Availity assigned us a representative, and we contact that person for everything. That has been...
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We are charged on a sliding pay scale that is based on the provider. We aren't nickel-and-dimed....
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We recommend Availity to others. When we give recommendations, we have to put ourselves out there....
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Availity always has webinars and other things. For all of the new features, Availity always has...
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The system is integrated but not for behavioral health. The system is mostly integrated with Epic...
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Availity released a new product that was free, and it does meet a need. It is a denials management...
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