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Availity Revenue Cycle Management Comments
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KLAS Research Director - Dustin Cragun
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Dustin Cragun

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dustin.cragun@klasresearch.com

 
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User Commentary

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CEO/President

Our experience with Availity Revenue Cycle Management has been good. Availity's systems are pretty...

May 2021
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CEO/President

In the past year, there have been some changes on the vendors side in terms of staffing, but they...

May 2021
||
(0)
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CEO/President

The costs have been very straightforward. The vendor hasn’t raised my rates that I can remember...

May 2021
||
(0)
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CEO/President

I would like it if I could more or less communicate things I need to have added to my account, like...

May 2021
||
(0)
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Director

Working with Availity long term is under consideration. Integration with our EMR is such a pain....

Apr 2021
||
(0)
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Director

The vendor kind of keeps promises. Availity has done a lot of custom work for us, but I shouldn’t...

Apr 2021
||
(0)
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Director

We haven’t done an implementation in a while, but with just the upgrades to products and services,...

Apr 2021
||
(0)
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Manager

Availity is fairly quick at responding to our requests. When we have questions, we can reach out...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Availity has been very good about making sure that whatever we need the system to do, it does. Their...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Availity Revenue Cycle Management is really easy to use. It is easy to follow for someone who...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Availity does a really good job of sending out alerts when the carriers are having issues or if...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We used to have a personal contact who was awesome, but now we just have to call support. I am not...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We haven’t had any issues in terms of Availity Revenue Cycle Management being down. It is...

Apr 2021
||
(0)
 Thank you  Helpful

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Manager

Availity Revenue Cycle Management is really reliable. It doesn't break down or have glitches very...

Apr 2021
||
(0)
 Thank you  Helpful

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Manager

Availity is very quick to answer tickets when we have an issue, although sometimes things take a...

Apr 2021
||
(0)
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Manager

I wish that we were able to run real-time eligibility through Availity Revenue Cycle Management....

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I believe that we get our money's worth. Availity does what they promise to do, and that is to get...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

With the rejections that come back, I wish that Availity made it a little easier to decipher and...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Availity keeps their promises the majority of the time. The service for remittance is just okay. It...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

I haven't had any problems with Availity. They are one of the better vendors that I have had to deal...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

We use the solution to get benefit and eligibility information. The system could be a little better...

Apr 2021
||
(0)
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 or  to see details.

VP/Other Executive

We viewed the vendor as the best of breed for a hospital billing claims clearinghouse. We use...

Apr 2021
||
(0)
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 or  to see details.

VP/Other Executive

The vendor has great customer service. We have developed a long history with them and a real trust....

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

The vendor does a great job of not nickel-and-diming. They understand the changes to the business as...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

The vendor is a long-time successful partner of ours, and they ask our opinion and are very...

Apr 2021
||
(0)
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 or  to see details.

VP/Other Executive

I would like it if it were a little easier for me to find some of the reports that I want to locate...

Apr 2021
||
(0)
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 or  to see details.

VP/Other Executive

At one point, something happened with our billing where our service was cut off. I called the vendor...

Apr 2021
||
(0)
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VP/Other Executive

The vendor started off as RealMed, and then they merged with Availity. During the merger, we didn't...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

When we first started with our practice management system, that vendor wanted us to use their own...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

I really like this solution. It provides us with great insights into the statuses of claims,...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Availity does what we engaged them to do. There are some things that we wish the vendor would have...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Availity assigned us a representative, and we contact that person for everything. That has been...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

We are charged on a sliding pay scale that is based on the provider. We aren't nickel-and-dimed....

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

We recommend Availity to others. When we give recommendations, we have to put ourselves out there....

Mar 2021
||
(0)
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 or  to see details.

Manager

Availity always has webinars and other things. For all of the new features, Availity always has...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The system is integrated but not for behavioral health. The system is mostly integrated with Epic...

Feb 2021
||
(0)
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 or  to see details.

Manager

Availity released a new product that was free, and it does meet a need. It is a denials management...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We have had some challenges with the vendor’s real-time eligibility product. We are in the process...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I would have no problem buying the system again. Availity does an extremely good job with physician...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Availity does an exceptional job of trying to keep all of their promises. If they can’t meet an...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

For the most part, the vendor avoids charging us for every little thing. As they bring on new...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The vendor could improve the functionality of the product by giving us access to Medicare systems,...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The vendor keeps all of their promises. One thing that makes them amazing is our representative is...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The vendor has done amazing during the COVID-19 crisis. They made the billing for COVID-19 for HRSA...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Training for the system is mostly on the Availity help website. They have videos and things like...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

It may take a lot of time Availity to do certain things, but for the most part, they do keep their promises....

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Availity's upgrades are strong. When there are any issues, the vendor helps us to resolve them as...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Availity’s system is very easy to use, but if someone is new, it takes that person a minute to get...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

I wish the initial implementation had been a little faster. It had to go through so many hands...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

I would recommend that organizations looking at solutions like Availity Revenue Cycle Management...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Some of the eligibility and insurance are now being charged for by Availity. We have to subscribe to...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Originally, I didn’t like the product, but I got used to it, so I am okay now. I like the ease of...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

I don't really have any ongoing training from Availity, but that isn't something that would be...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Availity is treading water in terms of their COVID-19 support. They do keep all of their promises,...

Jul 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

We are on Availity's platform, but we have switched clearinghouses. Our decision to move away from...

Jul 2020
||
(0)
 Thank you  Helpful

 or  to see details.

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