Availity Revenue Cycle Management
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Dustin Cragun
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KLAS Research Director - Dustin Cragun
 
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User Commentary

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CFO

We worked with Availity for quite a while before the conversion date and implementation. They...

Jun 2022
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CFO

Availity should have delivered on their promises and got us working from day one. We did testing,...

Jun 2022
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Manager

In the future, we will change EMRs and use our new EMR vendor's RCM product.

Jun 2022
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Manager

The vendor informs us that there is training available, and I like that a lot. There is always some...

Jun 2022
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Manager

We were spending quite a bit of time on finding remittances. The product has been very helpful with...

Jun 2022
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Manager

If we have any problems with the product, we put in a ticket, and the support team typically replies...

Jun 2022
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Manager

The product is easy to use. It is responsive. We get fast answers. The vendor could always add more...

Jun 2022
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VP/Other Executive

We are satisfied with how Availity's system works. The system might be imperfect, but that is not...

Jun 2022
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VP/Other Executive

The ongoing supporting training from Availity has been very satisfactory. That is one of the reasons...

Jun 2022
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VP/Other Executive

If a problem pops up within the system, we are made aware of it. Having to notify the vendor of any...

Jun 2022
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VP/Other Executive

Availity's system is a very good fit for what we need it to do. When we were provided with an...

Jun 2022
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Analyst/Coordinator

The reporting could be improved. The system doesn't compare April of last year to April of this year....

Jun 2022
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Analyst/Coordinator

The system is good, and we haven't really had any issues with it. If I do have a problem, the vendor...

Jun 2022
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Analyst/Coordinator

I don't think the vendor charges for every little thing. As far as I know, we have no issues there.

Jun 2022
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Analyst/Coordinator

The vendor's training is good. The system is very easy to use and works well for us. It is seamless...

Jun 2022
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Manager

I like that the product rechecks eligibility with the payers that our patient accounting system...

Jun 2022
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Manager

I wouldn't say that we have to do additional edits in the product once the information comes from...

Jun 2022
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Manager

I am super pleased with everything that the system does. The product is very user friendly. The...

Jun 2022
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Manager

I never even notice when there is a product upgrade. If I do notice, that is because the vendor has...

Jun 2022
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Manager

We use the product for statements, claims, and remittances. [Availity Revenue Cycle Management] is...

Jun 2022
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Director

I would buy Availity's RCM again. We didn't really have a choice of what we used in the beginning,...

May 2022
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Director

Some of the features in Availity's RCM are locked in, and the system is not as customizable as other...

May 2022
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Analyst/Coordinator

I have worked with a lot of different clearinghouses, and Availity's clearinghouse system is more...

May 2022
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Analyst/Coordinator

This is a small thing, but in the edit-error section there are what the system calls cards, which...

May 2022
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Manager

From the beginning, Availity has been unable to do something that they said that they could do....

May 2022
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Manager

Availity hasn't charged us for anything extra. They just charge us for their services.

May 2022
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VP/Other Executive

We are on a different billing system, so we are going to be switching EMR vendors. When we get our...

May 2022
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VP/Other Executive

The vendor overpromises and underdelivers. They charge for everything.

May 2022
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Manager

Availity has a lot of training guides, so if we ever have a question, there are training resources...

May 2022
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Manager

With our previous RCM vendor, if there was ever an issue, they would keep us up-to-date, letting us...

May 2022
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Manager

What I like about Availity's RCM solution is that whenever a claim has been rejected and there is an...

May 2022
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Manager

There is a report in the RCM solution that gives the exact information that we need for our appeal...

May 2022
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Manager

Once we put a ticket in, there is no way for us to add an additional note to go back and continue in...

May 2022
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Analyst/Coordinator

Most things with Availity's system have gone well so far. The system is easy to use, and it pretty...

Apr 2022
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Analyst/Coordinator

Lately, the updates haven't pertained to our use of the product, so I would rate Availity low on...

Apr 2022
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Manager

I deal with a lot of Availity’s salespeople and support people. They are always super nice and...

Mar 2022
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Manager

There are a lot of medical provider things that Availity's software integrates with, but it doesn't...

Mar 2022
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Manager

There are some things in the solution that just don’t work as well as I wish they did or that are...

Mar 2022
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Manager

With some of Availity’s add-on products, we get charged for viewing things. The pricing structure...

Mar 2022
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Manager

The solution is a really great product. I have recommended it to others.

Mar 2022
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Manager

Availity is very teams focused. It is like Availity is on our team. They want us to be successful,...

Feb 2022
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Manager

With communication, Availity is not bad, but nobody is perfect. If I were to rank Availity on...

Feb 2022
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Analyst/Coordinator

Availity is pretty good about not nickel-and-diming us. They don't charge for every little thing.

Nov 2021
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Analyst/Coordinator

Availity's strongest trait is their great customer service. They keep all their promises. I can't...

Nov 2021
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Director

One of the things that I love about the vendor is that they are very competitive in the pricing area....

Sep 2021
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Director

We are totally satisfied on the physician side. Availity does a great job with claims and remittances....

Sep 2021
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Director

Availity is fairly new to the hospital billing area, so there are some gaps in the system. That...

Sep 2021
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Analyst/Coordinator

I like the system's user-friendly interface. The system is very good at handling errors, especially...

Aug 2021
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Analyst/Coordinator

A couple of years ago, the vendor changed the error management screen dramatically. I guess maybe it...

Aug 2021
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Analyst/Coordinator

It would be nice if the claim submissions on the website could be rigged to select multiple batches....

Aug 2021
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Analyst/Coordinator

I don't get a lot of promises from Availity. I don't normally speak to them much. There are good...

Jul 2021
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Analyst/Coordinator

Availity nickel-and-dimes a bit, but they are pretty good with cost. They have added some things...

Jul 2021
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Analyst/Coordinator

We actually had another clearinghouse for a while, but Availity offers more products for better...

Jul 2021
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Analyst/Coordinator

Availity's support could be better at fixing problems. I have had an ongoing problem for weeks, and...

Jul 2021
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Analyst/Coordinator

Lately when I submit claims, it takes longer for errors to come back. Usually, errors start coming...

Jul 2021
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Manager

There are some things that I like about the system. It does 270 checks before it submits a claim,...

Jun 2021
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