Availity Revenue Cycle Management Comments

 

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Current Time Inside Cache Tag Helper: 9/23/2020 12:15:17 AM and Model.EvProductId = 2839

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VP/Other Executive

Service and Support

Availity is treading water in terms of their COVID-19 support. They do keep all of their promises,...

Jul 2020
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VP/Other Executive

Future Outlook

We are on Availity's platform, but we have switched clearinghouses. Our decision to move away from...

Jul 2020
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Director

Relationship

We have regular meetings with Availity around professional billing and hospital billing, and we have...

Nov 2019
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Director

Service and Support

Availity does their best to meet our needs. They make us feel like they appreciate us. They provide...

Nov 2019
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Director

Other Observations & Comments

I have never seen an executive from Availity, but that isn't necessarily a bad thing.

Nov 2019
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Director

Functionality and Upgrades

We have built some custom rules so that when something doesn't meet the criteria, the Availity...

Nov 2019
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Director

Other Observations & Comments

I can't say for certain whether Availity will be our vendor forever. The product is working now, but...

Nov 2019
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Analyst/Coordinator

Implementation and Training

Availity was with us the entire way through with implementation services. Availity has my favorite salesperson....

Nov 2019
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Analyst/Coordinator

Relationship

Availity’s printing partner is messing up our paper claims. The issue was supposed to be fixed...

Nov 2019
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Analyst/Coordinator

Interfacing and Integration

The solution doesn't have the extra step of integration that we need. Because of that, it is very...

Nov 2019
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Analyst/Coordinator

Future Outlook

Availity isn’t coming out with new technology for our market specifically, but they do have some...

Nov 2019
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Analyst/Coordinator

ROI / Cost (care and feeding)

From an RCM perspective in terms of defining outcomes, the solution is not super robust.

Nov 2019
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Analyst/Coordinator

Functionality and Upgrades

The solution is easy to use. It is one of the best in the business. In the time that we have been...

Nov 2019
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CEO/President

Functionality and Upgrades

The vendor upgrades more than we need them to. They want to sell us new products, and we have to say...

Nov 2019
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Analyst/Coordinator

Relationship

I won’t say that Availity keeps all of their promises; that is too much to say. There is some gray area....

Nov 2019
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Analyst/Coordinator

Functionality and Upgrades

There is always room for improvement, but at the moment, I have no complaints about Availity or...

Nov 2019
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Analyst/Coordinator

Relationship

We interact with Availity a lot. I have an account representative, and we have a support team....

Nov 2019
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Analyst/Coordinator

Functionality and Upgrades

Availity is always improving their tool, adding enhancements, and trying to make the tool a lot more...

Nov 2019
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Analyst/Coordinator

Functionality and Upgrades

I like the services that Availity offers. Other vendors don't do as much as Availity does. The...

Oct 2019
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Analyst/Coordinator

Other Observations & Comments

I use the reports, and some are very good. I could use a few more reports that Availity doesn't offer....

Oct 2019
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Analyst/Coordinator

ROI / Cost (care and feeding)

I want information about the types of denials that we receive from insurance companies, but Availity...

Oct 2019
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Analyst/Coordinator

Functionality and Upgrades

In terms of managing claims and denials, the tool is usually pretty good. Things are usually sent...

Oct 2019
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Analyst/Coordinator

Other Observations & Comments

We don't need executive involvement at the moment, but I won't say that we never need it. We never...

Oct 2019
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Analyst/Coordinator

Technology

I used to work somewhere else, and Availity's tool is better than the things I used to work with. I...

Oct 2019
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Analyst/Coordinator

ROI / Cost (care and feeding)

There are some new charges that have come up, so Availity might be starting to nickel-and-dime us....

Oct 2019
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Analyst/Coordinator

Technology

Things are mostly good with Availity's tool. There are speed issues, and sometimes we get kicked out...

Oct 2019
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Analyst/Coordinator

Functionality and Upgrades

I am happy with what Availity offers. The only thing is that the tool has become more difficult...

Oct 2019
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Director

Interfacing and Integration

Availity doesn't have their own product for payments, so we are not able to integrate this system...

Sep 2019
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Director

Relationship

As a vendor, Availity has been very responsive to what we need. They address any issues right away....

Sep 2019
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Director

Implementation and Training

Availity is always open to doing more training, and they have resources already on their website....

Sep 2019
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Director

Functionality and Upgrades

With reports, there is a lot of information that we can run, and we have some of that set up. I have...

Sep 2019
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Director

Other Observations & Comments

We would potentially buy Availity Revenue Cycle Management again. There has been nothing necessarily...

Sep 2019
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Director

Future Outlook

Availity's product may not be part of our long-term plans because we are going to be adopting a...

Sep 2019
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Director

Other Observations & Comments

We have been on Availity Revenue Cycle Management for a few years, and there have been...

Sep 2019
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VP/Other Executive

Implementation and Training

Our implementation with Availity's system was the easiest one we have ever done. Availity is very...

Aug 2019
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VP/Other Executive

Relationship

There are always opportunities to do better. Availity is very responsive, and they spend a lot of...

Aug 2019
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VP/Other Executive

Other Observations & Comments

Availity's focus in our industry is Epic. Availity is really not that interested in selling a...

Aug 2019
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VP/Other Executive

Future Outlook

In a lot of the companies with bolt-ons, there is so much volatility that I look at the companies in...

Aug 2019
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VP/Other Executive

Relationship

As Availity has gotten in the space of acquiring other solutions, I have worried that they might be...

Aug 2019
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Manager

Relationship

Availity does a good job of keeping promises. We have a good representative, and the system does a...

Jul 2019
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Manager

Functionality and Upgrades

I would like Availity's product to have a tool for manual claims submission; adding that seems like...

Jul 2019
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Manager

Functionality and Upgrades

The system can sometimes be bulky. Some things take a lot of steps, especially eligibility and...

Jul 2019
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Manager

Functionality and Upgrades

Availity's product is easier to use than some of the other vendors' software because it is...

Jul 2019
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Manager

Other Observations & Comments

We would tell Availity to not nickel-and-dime. We pay for every eligibility we submit. The cost...

Jul 2019
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Manager

Service and Support

The communication from Availity about claims has been excellent. They are very helpful with timely...

Dec 2018
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Manager

Service and Support

We are pretty satisfied with Availity's revenue cycle management service and support. We would tell...

Dec 2018
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Analyst/Coordinator

Service and Support

Our claims are processed very quickly. Availity does a good job of getting our claims to our payers...

Dec 2018
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Analyst/Coordinator

Functionality and Upgrades

I don’t have a lot of success with making multiple fixes at once. There is a feature that allows us...

Dec 2018
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Analyst/Coordinator

Technology

I would like to see Availity speed up the system and make it a little more user-friendly. There are...

Dec 2018
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Manager

Functionality and Upgrades

Our experience with Availity has been very positive. The system is flexible and easy to use; it is...

Nov 2018
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Manager

Functionality and Upgrades

The system is more interactive than other clearinghouses and provides opportunities for us to take...

Nov 2018
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Manager

Functionality and Upgrades

Recently, there was an overhaul with the system, and the process was handled poorly. Everyone...

Nov 2018
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Manager

ROI / Cost (care and feeding)

We enjoy the system, but the release cycles are a little slow. The Availity system is also more...

Nov 2018
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Manager

Other Observations & Comments

Availity doesn’t nickel-and-dime us; we don’t get charged for everything. But they offer upgrades or...

Nov 2018
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Manager

Functionality and Upgrades

Availity recently released a product that has a ton of potential. It lets us file claims for...

Nov 2018
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Manager

Relationship

We have been very pleased with our account manager. As is the case with most vendors, if we go...

Nov 2018
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Manager

Functionality and Upgrades

Availity's tool has gotten easier to navigate through. When Availity first released the tool, it...

Oct 2018
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Manager

Relationship

I have a go-to person at Availity. I can approach that person with any issues that I have, and the...

Oct 2018
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Manager

Functionality and Upgrades

The system is pretty easy to use and is pretty intuitive. Our local representative is very...

Apr 2018
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Manager

Functionality and Upgrades

We can easily look at our financial data. The system is quite simple to use compared to other...

Apr 2018
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VP/Other Executive

Relationship

Availity has been a great partner for us. They do what they say they are going to do.

Apr 2018
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Manager

Service and Support

Working with Availity has been a very positive experience. If we have a question about why a claim...

Jan 2018
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Manager

Relationship

I meet with our representative at Availity on a monthly basis and discuss any new information that...

Jan 2018
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Manager

Functionality and Upgrades

Based on how we utilize Availity Revenue Cycle Management, it does what we need it to do. We utilize...

Jan 2018
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Manager

Service and Support

We are currently struggling with Availity's customer service. We have used the system for several...

Jan 2018
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Manager

Functionality and Upgrades

I love the way that Availity Revenue Cycle Management works. The functionality has helped us manage...

Jan 2018
 Helpful

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Manager

Future Outlook

Availity is improving on what I can get from them. In the beginning, it was very cumbersome to get...

Jan 2018
 Helpful

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Manager

Functionality and Upgrades

Availity helps with the fee schedules. That is huge. I always look at the fee schedules to make sure...

Jan 2018
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Manager

Functionality and Upgrades

Availity is adding more to their product. I think it is easier to use. I used to have difficulty...

Jan 2018
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Manager

Functionality and Upgrades

The system would be nicer if Availity put in a tab that had all the schedules. I could pick the...

Jan 2018
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Analyst/Coordinator

Functionality and Upgrades

I am trying to be positive about Availity Revenue Cycle Management. I know there are bugs in...

Jan 2018
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Analyst/Coordinator

Functionality and Upgrades

Availity recently changed their software, and it is not as user friendly as it used to be.

Jan 2018
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Analyst/Coordinator

Functionality and Upgrades

Unless I am missing something, we don’t have a way to print the eligibility screen.

Jan 2018
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Analyst/Coordinator

Functionality and Upgrades

If I am editing multiple claims at once, the system doesn’t show me who the payer is at the top of...

Jan 2018
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Analyst/Coordinator

Functionality and Upgrades

When I look at the advanced claim edit section, the account number is cut off. I have to hover over...

Jan 2018
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Analyst/Coordinator

Functionality and Upgrades

When we are matching patients with claims, the system asks us to pick the patient, so we do that and...

Jan 2018
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Analyst/Coordinator

Functionality and Upgrades

We bill for Medicare Part B but not part A. When we look up Medicare patients’ eligibility in the...

Jan 2018
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Director

Functionality and Upgrades

Availity Revenue Cycle Management edits claims well and can quickly set up new office locations for...

Dec 2017
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Manager

Service and Support

Availity's support is great; that is the most important thing to me. We can always call Availity and...

Dec 2017
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Manager

Other Observations & Comments

Availity recently updated everything in their system, and there have been challenges with the...

Dec 2017
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Manager

Functionality and Upgrades

The Availity system is very streamlined, and we don't have any issues with the vendor. They do...

Dec 2017
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Manager

Service and Support

We can call our representative at any time, and that person will get back to us and answer any...

Dec 2017
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Manager

Functionality and Upgrades

We have no issues with the Availity system. Everything is clean and streamlined. The system is perfect....

Dec 2017
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Manager

Functionality and Upgrades

Availity Revenue Cycle Management has some rules so that when we send in a claim, if specific...

Nov 2017
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Manager

Technology

The core of the Availity system is very stable, and we are very comfortable working in it. We like...

Nov 2017
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Manager

Functionality and Upgrades

There are two things we have struggled with. The first thing is that Availity refreshed their...

Nov 2017
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Manager

Relationship

We have had some really good account managers, but a lot of times those good account managers end up...

Nov 2017