Availity Revenue Cycle Management
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Subject Expert
Dustin Cragun
Research Director
Commentary Summary
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User Commentary
Service and Support
It takes a while for us to get resolutions or specific answers to help with the mountain of issues...
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Functionality and Upgrades
I would like the vendor to use an alerting system so that they could track and mark response times...
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Functionality and Upgrades
I have had other clearinghouses over the years, and Availity's is better than most. Availity hadn't...
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Functionality and Upgrades
The original dashboard in Availity's system is very nice. It shows us how many total claims are out...
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Functionality and Upgrades
Availity needs to work on the error editing portion of claims statusing because that is the...
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Functionality and Upgrades
I haven’t seen any recent upgrades at my level. I can't think of anything that Availity has upgraded...
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Sales and Contracting
Availity does not make it clear what they can do for what price. They have different levels of help...
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Relationship
I don't think I have ever talked to one of Availity's executives. I have never had anybody reach out...
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Service and Support
We have to go through Availity's site for customer support. We don't talk to anybody; we usually...
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Functionality and Upgrades
There is only so much a vendor can do with claims statuses. We can see that they got the claim,...
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Service and Support
Availity handles clean claims just fine, but they don't always give us information or handle support...
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Win/Loss - Why they were selected (by current clients)
I am satisfied enough with Availity that I didn't try to switch to a different vendor when I could...
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Service and Support
Sometimes, when we reach out to Availity about issues with an insurance company, they will just read...
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Relationship
In terms of proactivity, we would like to receive an email from the vendor once a month about an...
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Other Observations & Comments
If we submit a help ticket, we will sometimes get a good support person. Other times, we will get a...
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Relationship
When we initially set up the product, we had a great contact from Availity. That contact was...
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Functionality and Upgrades
The product does what it is supposed to do. It allows us to process and send our claims, and most of...
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Relationship
Availity is only involved if I call and ask for help. I lost my support people that used to call in,...
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Functionality and Upgrades
My experience with Availity has been good. I have not taken the time to learn and access everything...
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Service and Support
Anytime I have asked Availity for help with something, they have helped me.
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Functionality and Upgrades
We need something different from Availity on remittance. There are some things we want to change...
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Functionality and Upgrades
I love how easily the payments come through in the product. That is such a time saver for me. The...
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Service and Support
Availity is quick to act on problems. They usually know about a problem before I do.
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Lessons Learned
I would tell people that if they want something a little easier, everything is clear in the product....
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Functionality and Upgrades
Our favorite thing about Availity's system is checking the claim statuses. We would tell a friend or...
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Relationship
We don't really talk to Availity. It would be good if a contact person at the vendor were assigned...
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Functionality and Upgrades
The product is easy to use. We used to have small issues with things like Medicare claims and extra...
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Service and Support
It always takes a while to get anything from the vendor’s telephone support people, but when I send...
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Functionality and Upgrades
It is great being able to submit claims electronically, and the system is easy to use. If the...
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Relationship
The vendor is good at being proactive. They are good about always sending messages.
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Interfacing and Integration
It would be nice if the product integrated with other products we use.
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Functionality and Upgrades
There seems to be some lag time when we submit some files. The process sometimes takes over an hour...
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Service and Support
When we call phone support, we feel like the people that work the phone support desk don't really...
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Functionality and Upgrades
Availity's system is very easy to use once we figure out what we are doing. We can flip from...
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Implementation and Training
When we went with Availity at the beginning, they actually came out and did on-site training.
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Functionality and Upgrades
Although we haven’t had training from Availity since we got the product, the product is easy to...
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Other Observations & Comments
There is a very big disconnect with the product. We can't print out a card. One month, we might have...
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Functionality and Upgrades
The product could be more user friendly. Sometimes, when we are trying to see what is going on, we...
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Functionality and Upgrades
We like being able to examine problems with our revenue cycle using the product.
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Service and Support
I don’t have any issues with Availity. Every now and then, some blips come through, but the vendor...
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Other Observations & Comments
Maybe our previous vendor spoiled us. That vendor held our hand. Their personal representative was...
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Service and Support
Availity could improve their relationship with us. I would like for their customer service team to...
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Functionality and Upgrades
I can go back to the beginning of our time with Availity's system and find the remittances that I...
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Lessons Learned
Someone looking into Availity’s system should really consider all the packages that the vendor...
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Future Outlook
We hope that the vendor will be able to meet more of our needs in the future. If that happens, then...
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Functionality and Upgrades
Overall, I like Availity's product. The system's reporting abilities are good, and it is okay as a...
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Implementation and Training
Availity has been great with everything concerning training. We can do training online and in...
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Relationship
We had a situation with Availity having to get together with another vendor to try and fix...
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Functionality and Upgrades
We get updates when there are new things going on and when new things are being put in. We could be...
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ROI / Cost
The implementation was very simple. Our EMR is involved with Availity, and there is an...
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Functionality and Upgrades
Availity Revenue Cycle Management works all day long and doesn't just run once a day; the feed is...
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Relationship
If I submit 100 claims and Availity only gets 75, I want them to give me the 25 they didn't get and...
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ROI / Cost
We worked with Availity for quite a while before the conversion date and implementation. They...
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Relationship
Availity should have delivered on their promises and gotten us working from day one. We did testing,...
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Future Outlook
In the future, we will change EMRs and use our new EMR vendor's RCM product.
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Implementation and Training
The vendor informs us that there is training available, and I like that a lot. There is always some...
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Technology
We were spending quite a bit of time on finding remittances. The product has been very helpful with...
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Service and Support
If we have any problems with the product, we put in a ticket, and the support team typically replies...
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Functionality and Upgrades
The product is easy to use. It is responsive. We get fast answers. The vendor could always add more...
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Functionality and Upgrades
We are satisfied with how Availity's system works. The system might be imperfect, but that is not...
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Implementation and Training
The ongoing supporting training from Availity has been very satisfactory. That is one of the reasons...
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Service and Support
If a problem pops up within the system, we are made aware of it. Having to notify the vendor of any...
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Service and Support
Availity's system is a very good fit for what we need it to do. When we were provided with an...
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Functionality and Upgrades
The reporting could be improved. The system doesn't compare April of last year to April of this year....
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Service and Support
The system is good, and we haven't really had any issues with it. If I do have a problem, the vendor...
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ROI / Cost
I don't think the vendor charges for every little thing. As far as I know, we have no issues there.
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Functionality and Upgrades
The vendor's training is good. The system is very easy to use and works well for us. It is seamless...
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Functionality and Upgrades
I like that the product rechecks eligibility with the payers that our patient accounting system...
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Functionality and Upgrades
I wouldn't say that we have to do additional edits in the product once the information comes from...
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Service and Support
I am super pleased with everything that the system does. The product is very user friendly. The...
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Service and Support
I never even notice when there is a product upgrade. If I do notice, that is because the vendor has...
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Interfacing and Integration
We use the product for statements, claims, and remittances. [Availity Revenue Cycle Management] is...
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Service and Support
I would buy Availity's RCM again. We didn't really have a choice of what we used in the beginning,...
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Functionality and Upgrades
Some of the features in Availity's RCM are locked in, and the system is not as customizable as other...
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Functionality and Upgrades
I have worked with a lot of different clearinghouses, and Availity's clearinghouse system is more...
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Functionality and Upgrades
This is a small thing, but in the edit-error section there are what the system calls cards, which...
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Relationship
From the beginning, Availity has been unable to do something that they said that they could do....
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ROI / Cost
Availity hasn't charged us for anything extra. They just charge us for their services.
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Other Observations & Comments
We are on a different billing system, so we are going to be switching EMR vendors. When we get our...
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Relationship
The vendor overpromises and underdelivers. They charge for everything.
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Implementation and Training
Availity has a lot of training guides, so if we ever have a question, there are training resources...
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Service and Support
With our previous RCM vendor, if there was ever an issue, they would keep us up-to-date, letting us...
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Functionality and Upgrades
What I like about Availity's RCM solution is that whenever a claim has been rejected and there is an...
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Functionality and Upgrades
There is a report in the RCM solution that gives the exact information that we need for our appeal...
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Service and Support
Once we put a ticket in, there is no way for us to add an additional note to go back and continue in...
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Functionality and Upgrades
Most things with Availity's system have gone well so far. The system is easy to use, and it pretty...
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Functionality and Upgrades
Lately, the updates haven't pertained to our use of the product, so I would rate Availity low on...
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Service and Support
I deal with a lot of Availity’s salespeople and support people. They are always super nice and...
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Interfacing and Integration
There are a lot of medical provider things that Availity's software integrates with, but it doesn't...
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Functionality and Upgrades
There are some things in the solution that just don’t work as well as I wish they did or that are...
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ROI / Cost
With some of Availity’s add-on products, we get charged for viewing things. The pricing structure...
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Other Observations & Comments
The solution is a really great product. I have recommended it to others.
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