Availity Revenue Cycle Management
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Dustin Cragun
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User Commentary

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Manager

Functionality and Upgrades

Although we haven’t had training from Availity since we got the product, the product is easy to...

Nov 2022
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Director

Other Observations & Comments

There is a very big disconnect with the product. We can't print out a card. One month, we might have...

Oct 2022
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Director

Functionality and Upgrades

The product could be more user friendly. Sometimes, when we are trying to see what is going on, we...

Oct 2022
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Director

Functionality and Upgrades

We like being able to examine problems with our revenue cycle using the product.

Oct 2022
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Manager

Service and Support

I don’t have any issues with Availity. Every now and then, some blips come through, but the vendor...

Aug 2022
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Manager

Other Observations & Comments

Maybe our previous vendor spoiled us. That vendor held our hand. Their personal representative was...

Jul 2022
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Manager

Service and Support

Availity could improve their relationship with us. I would like for their customer service team to...

Jul 2022
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Manager

Functionality and Upgrades

I can go back to the beginning of our time with Availity's system and find the remittances that I...

Jul 2022
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Manager

Lessons Learned

Someone looking into Availity’s system should really consider all the packages that the vendor...

Jul 2022
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Director

Future Outlook

We hope that the vendor will be able to meet more of our needs in the future. If that happens, then...

Jul 2022
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Director

Functionality and Upgrades

Overall, I like Availity's product. The system's reporting abilities are good, and it is okay as a...

Jul 2022
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Director

Implementation and Training

Availity has been great with everything concerning training. We can do training online and in...

Jul 2022
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Director

Relationship

We had a situation with Availity having to get together with another vendor to try and fix...

Jul 2022
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Director

Functionality and Upgrades

We get updates when there are new things going on and when new things are being put in. We could be...

Jul 2022
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Director

ROI / Cost (care and feeding)

The implementation was very simple. Our EMR is involved with Availity, and there is an...

Jul 2022
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Director

Functionality and Upgrades

Availity Revenue Cycle Management works all day long and doesn't just run once a day; the feed is...

Jul 2022
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Director

Relationship

If I submit 100 claims and Availity only gets 75, I want them to give me the 25 they didn't get and...

Jul 2022
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CFO

ROI / Cost (care and feeding)

We worked with Availity for quite a while before the conversion date and implementation. They...

Jun 2022
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CFO

Relationship

Availity should have delivered on their promises and gotten us working from day one. We did testing,...

Jun 2022
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Manager

Future Outlook

In the future, we will change EMRs and use our new EMR vendor's RCM product.

Jun 2022
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Manager

Implementation and Training

The vendor informs us that there is training available, and I like that a lot. There is always some...

Jun 2022
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Manager

Technology

We were spending quite a bit of time on finding remittances. The product has been very helpful with...

Jun 2022
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Manager

Service and Support

If we have any problems with the product, we put in a ticket, and the support team typically replies...

Jun 2022
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Manager

Functionality and Upgrades

The product is easy to use. It is responsive. We get fast answers. The vendor could always add more...

Jun 2022
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VP/Other Executive

Functionality and Upgrades

We are satisfied with how Availity's system works. The system might be imperfect, but that is not...

Jun 2022
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VP/Other Executive

Implementation and Training

The ongoing supporting training from Availity has been very satisfactory. That is one of the reasons...

Jun 2022
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VP/Other Executive

Service and Support

If a problem pops up within the system, we are made aware of it. Having to notify the vendor of any...

Jun 2022
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VP/Other Executive

Service and Support

Availity's system is a very good fit for what we need it to do. When we were provided with an...

Jun 2022
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Analyst/Coordinator

Functionality and Upgrades

The reporting could be improved. The system doesn't compare April of last year to April of this year....

Jun 2022
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Analyst/Coordinator

Service and Support

The system is good, and we haven't really had any issues with it. If I do have a problem, the vendor...

Jun 2022
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Analyst/Coordinator

ROI / Cost (care and feeding)

I don't think the vendor charges for every little thing. As far as I know, we have no issues there.

Jun 2022
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Analyst/Coordinator

Functionality and Upgrades

The vendor's training is good. The system is very easy to use and works well for us. It is seamless...

Jun 2022
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Manager

Functionality and Upgrades

I like that the product rechecks eligibility with the payers that our patient accounting system...

Jun 2022
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Manager

Functionality and Upgrades

I wouldn't say that we have to do additional edits in the product once the information comes from...

Jun 2022
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Manager

Service and Support

I am super pleased with everything that the system does. The product is very user friendly. The...

Jun 2022
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Manager

Service and Support

I never even notice when there is a product upgrade. If I do notice, that is because the vendor has...

Jun 2022
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Manager

Interfacing and Integration

We use the product for statements, claims, and remittances. [Availity Revenue Cycle Management] is...

Jun 2022
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Director

Service and Support

I would buy Availity's RCM again. We didn't really have a choice of what we used in the beginning,...

May 2022
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Director

Functionality and Upgrades

Some of the features in Availity's RCM are locked in, and the system is not as customizable as other...

May 2022
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Analyst/Coordinator

Functionality and Upgrades

I have worked with a lot of different clearinghouses, and Availity's clearinghouse system is more...

May 2022
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Analyst/Coordinator

Functionality and Upgrades

This is a small thing, but in the edit-error section there are what the system calls cards, which...

May 2022
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Manager

Relationship

From the beginning, Availity has been unable to do something that they said that they could do....

May 2022
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Manager

ROI / Cost (care and feeding)

Availity hasn't charged us for anything extra. They just charge us for their services.

May 2022
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VP/Other Executive

Other Observations & Comments

We are on a different billing system, so we are going to be switching EMR vendors. When we get our...

May 2022
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VP/Other Executive

Relationship

The vendor overpromises and underdelivers. They charge for everything.

May 2022
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Manager

Implementation and Training

Availity has a lot of training guides, so if we ever have a question, there are training resources...

May 2022
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Manager

Service and Support

With our previous RCM vendor, if there was ever an issue, they would keep us up-to-date, letting us...

May 2022
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Manager

Functionality and Upgrades

What I like about Availity's RCM solution is that whenever a claim has been rejected and there is an...

May 2022
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Manager

Functionality and Upgrades

There is a report in the RCM solution that gives the exact information that we need for our appeal...

May 2022
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Manager

Service and Support

Once we put a ticket in, there is no way for us to add an additional note to go back and continue in...

May 2022
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Analyst/Coordinator

Functionality and Upgrades

Most things with Availity's system have gone well so far. The system is easy to use, and it pretty...

Apr 2022
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Analyst/Coordinator

Functionality and Upgrades

Lately, the updates haven't pertained to our use of the product, so I would rate Availity low on...

Apr 2022
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Manager

Service and Support

I deal with a lot of Availity’s salespeople and support people. They are always super nice and...

Mar 2022
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Manager

Interfacing and Integration

There are a lot of medical provider things that Availity's software integrates with, but it doesn't...

Mar 2022
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Manager

Functionality and Upgrades

There are some things in the solution that just don’t work as well as I wish they did or that are...

Mar 2022
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Manager

ROI / Cost (care and feeding)

With some of Availity’s add-on products, we get charged for viewing things. The pricing structure...

Mar 2022
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Manager

Other Observations & Comments

The solution is a really great product. I have recommended it to others.

Mar 2022
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Manager

Relationship

Availity is very teams focused. It is like Availity is on our team. They want us to be successful,...

Feb 2022
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Manager

Service and Support

With communication, Availity is not bad, but nobody is perfect. If I were to rank Availity on...

Feb 2022
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