Availity Essentials Pro Commentary
Filtered view: All
Subject Expert
Dustin Cragun
Research Director
Commentary Summary
If you don't have a login, getting started is easy.
User Commentary
Product
I have used a lot of clearinghouses in previous jobs, and Availity Essentials Pro is the easiest....
Login or Create an Account to see details.
Operations, Product
I have had a hard time building reports that make sense to me. The challenge lies in the ease of...
Login or Create an Account to see details.
Relationship, Product
Availity does a great job with scrubbing, but they don’t give detailed information on the scrubbing...
Login or Create an Account to see details.
Operations
Availity Essentials Pro has good reports, but our main system also has good reports. To use...
Login or Create an Account to see details.
Value
We get charged for everything. Even if we want to create a new edit strictly for us, that is a...
Login or Create an Account to see details.
Relationship
The support team could use some extra care by being proactive with tickets and fixing things when we...
Login or Create an Account to see details.
Product
We can send things to some payers electronically, but we don't always know that; we have to go...
Login or Create an Account to see details.
Loyalty
Availity Essentials Pro is in my long-term plans. I would buy it again but maybe not in the same...
Login or Create an Account to see details.
Culture, Value
Availity does keep promises, and I don't get charged for little things. I don't get trained on...
Login or Create an Account to see details.
Loyalty, Product
With Availity Essentials Pro, we get cleaner claims and have a higher first-pass rate than general...
Login or Create an Account to see details.
Loyalty, Product
I have known RealMed for a long time, and I saw so much of their product in the marketplace before...
Login or Create an Account to see details.
Product
The claims reporting feature in Availity Essentials Pro is beneficial for comparing days in A/R...
Login or Create an Account to see details.
Loyalty, Product
If Availity can use the product to harness the clinical information and get an on-demand medical...
Login or Create an Account to see details.
Relationship, Product
Availity’s reporting is not out of the box. Sometimes, I have to work with our customer service...
Login or Create an Account to see details.
Product
We get a monthly overview report from Availity, and that report is very helpful. It encompasses a...
Login or Create an Account to see details.
Product
We would like to see additional attachment payers from Availity so payers can do claims attachments...
Login or Create an Account to see details.
Product
From a claims perspective, Availity Essentials Pro is a really great tool. I have no complaints...
Login or Create an Account to see details.
Relationship, Product
Availity has been really easy to work with. They need to improve their real-time eligibility...
Login or Create an Account to see details.
Loyalty, Relationship
Availity has excellent customer service. That was actually one of the things that we were looking...
Login or Create an Account to see details.
Product
I haven't had any problems or any troubles with the product. The product is easy to use, and I think...
Login or Create an Account to see details.
Product
When some of the insurance numbers are not correct, I have to go out of the program and find the...
Login or Create an Account to see details.
Product
Claim status is what I find beneficial about the claims reporting features in Availity Essentials...
Login or Create an Account to see details.
Operations, Product
Ease of use is a challenge for me. Sometimes the product can be complicated. There are lots of...
Login or Create an Account to see details.
Culture, Relationship
The product really wasn't promoted, or at least the promotion was very poor. My previous billing...
Login or Create an Account to see details.
Relationship, Product
Once we figure out what is going on, the product seems to work pretty seamlessly. Remittances and...
Login or Create an Account to see details.
Product
I wish there would be some uniformity at times with various insurance plans on what is happening...
Login or Create an Account to see details.
Relationship, Product
If there is a problem with a claim, we have to make all the changes on our end. Availity rarely does...
Login or Create an Account to see details.
Product
I'm very satisfied with Availity. I get a quick response, and the product is very easy to use. I...
Login or Create an Account to see details.
Product
I love the verbiage of the payer rejections in Availity Revenue Cycle Management. In our prior...
Login or Create an Account to see details.
Product
When we do payer mapping, I would love the ability to see and know what claims have been mapped to...
Login or Create an Account to see details.
Relationship
When we open tickets with Availity’s support staff, they could do a bit better job with escalations....
Login or Create an Account to see details.
Relationship, Product
Availity does send us various reports quite often about top denials and rejections and paper claims...
Login or Create an Account to see details.
Product
I definitely want a report for payer rejections broken down by top payer, by rejection by payer, by...
Login or Create an Account to see details.
Relationship
The account representative we used to have really knew their stuff, and we really miss them. The new...
Login or Create an Account to see details.
Relationship
The call center team is the first line of support at Availity, and I get that things are hard for...
Login or Create an Account to see details.
Product
This is not necessarily what we use the system for, but we like the fact that we can manage all of...
Login or Create an Account to see details.
Relationship
I love our Availity representatives; they are great and super friendly, and they always follow up....
Login or Create an Account to see details.
Relationship, Product
We get a lot of claims that we resend to Availity, and those claims disappear. The claims are in the...
Login or Create an Account to see details.
Relationship, Operations, Product
Availity changed the typeface and font size of the claims in the system and the way we view claims....
Login or Create an Account to see details.
Culture, Loyalty, Relationship
When we tried to convert a specific type of file to bill through the system, that turned out to be a...
Login or Create an Account to see details.
Product
I haven't had any issues with remittances in the system. I think Availity is doing a good job of...
Login or Create an Account to see details.
Product
I don't know what Availity could do better in terms of functionality. There are a few hiccups with...
Login or Create an Account to see details.
Loyalty, Value
I don't feel like that Availity’s charges are exorbitant. The solution gives us a lot of...
Login or Create an Account to see details.
Operations
There is a lot of training available in the product. I don't use the training much, but it is...
Login or Create an Account to see details.
Relationship
Availity’s support team responds to all my tickets quickly, regardless of whether the tickets were...
Login or Create an Account to see details.
Relationship, Product
The system has been a big help with getting our claims on file and in the system. The service isn't...
Login or Create an Account to see details.
Relationship, Operations
The vendor has excellent customer service. They are excellent at training, and they had a lot of...
Login or Create an Account to see details.
Loyalty, Product
We used to have a certain EMR where we would normally fix our claims or do edits or error management...
Login or Create an Account to see details.
Product
The only issue I have is the eligibility. Some payers have a hard time connecting for eligibility...
Login or Create an Account to see details.
Relationship, Value
From time to time, the cash department has been creating tickets for missing remittances. We have...
Login or Create an Account to see details.
Relationship
My satisfaction with the clean claims rate is pretty good. We meet with Availity recurringly, and...
Login or Create an Account to see details.
Loyalty, Relationship
The vendor keeps all promises. We have been asking them to have the Medicare attachment for many...
Login or Create an Account to see details.
Loyalty, Relationship, Product
With reporting in the Availity system, Availity has the details of trends. We meet with Availity...
Login or Create an Account to see details.
Loyalty, Value
In terms of our claims statuses, we are pretty satisfied with the Availity system. We are getting...
Login or Create an Account to see details.
Relationship
We really don't have any issues with Availity. They are very responsive, and they actually give us...
Login or Create an Account to see details.
Product
We would like the vendor to work on making eligibility checks easier on the automated side and the...
Login or Create an Account to see details.
Product, Value
We use the product to transmit all of our Medicare, managed care, and Medicaid claims. We don't have...
Login or Create an Account to see details.
Product
The only issue we have with Availity's system is that every now and then, things get stuck in the...
Login or Create an Account to see details.
Operations
The vendor could be more interactive with helping with essentials. When we are doing third-party...
Login or Create an Account to see details.
Product
Portal management with Availity's system has been the biggest headache of any portal we have ever...
Login or Create an Account to see details.
Operations, Product
For the most part, Availity's system has been very easy to set up and train new staff on.
Login or Create an Account to see details.
Product
The only thing Availity could improve is the denials part, but they are working on that. The denials...
Login or Create an Account to see details.
Relationship, Product
We use the Availity system for different types of billing and the clearinghouse. All the claims go...
Login or Create an Account to see details.
Loyalty, Value
The vendor avoids charging us for every little thing. We appreciate that, and we plan to keep the...
Login or Create an Account to see details.
Product
The system can sometimes be a little unclear when it comes to its two clean claims rates.
Login or Create an Account to see details.
Product
The system's upgrades are always really clear and easy. We love the product and its claim status abilities....
Login or Create an Account to see details.
Relationship, Operations
I like the vendor's online resources. The vendor also reminds us about webinars and things like...
Login or Create an Account to see details.
Operations, Product
Learning to use the product takes repetition. The product has a lot of buttons in a lot of different...
Login or Create an Account to see details.
Operations, Product
I have not had any issues with Availity’s implementation services. Because Availity's product is a...
Login or Create an Account to see details.
Relationship, Product
For the longest time, Availity could not get certain things to come through. To this day, their...
Login or Create an Account to see details.
Value
I have never been charged for anything on top of Availity’s regular charges. And I have never had an...
Login or Create an Account to see details.
Product
The system performs the way it should, and it is easy to use. The forms we need are in the system,...
Login or Create an Account to see details.
Product
Availity Revenue Cycle Management is a very poor-quality system, and it is nothing like our previous...
Login or Create an Account to see details.
Relationship
Availity gives us access to all the reports we request, and we appreciate that. They also send us...
Login or Create an Account to see details.
Operations
I wish we could have had a physician manual for Availity's training. We did our training remotely,...
Login or Create an Account to see details.
Relationship
Availity's support is difficult. The vendor sometimes sends us replies to our messages telling us...
Login or Create an Account to see details.
Relationship
Availity isn't as helpful as they could be, and I have not been impressed by them. They will hand us...
Login or Create an Account to see details.
Operations
I don't do a lot of reference calls for our other vendors, but I do for Availity. Our people were...
Login or Create an Account to see details.
Culture, Relationship
We would like the vendor to come to us more proactively and show us where they can drive more value...
Login or Create an Account to see details.
Product
I have a lot of good success when I use Availity Revenue Cycle Management when I have to dispute claims....
Login or Create an Account to see details.
Operations, Product
Availity Revenue Cycle Management is pretty easy to use, and it is really easy to use Availlity’s...
Login or Create an Account to see details.
Relationship, Product
With Availity, if anything is going on, they have big alerts. I know if someone is having trouble...
Login or Create an Account to see details.
Value
Overall, and for the cost, I don't have a problem with the product. We use a particular part of...
Login or Create an Account to see details.
Product
Availity could make reporting for claims statusing a little less confusing. There may be nothing...
Login or Create an Account to see details.
Relationship, Operations
Availity could alert us when they have something new going on, but it may be something that there is...
Login or Create an Account to see details.
Product
Most of the product is pretty straightforward. It tells us about claims, payments, reporting, and so...
Login or Create an Account to see details.
Relationship
The people at Availity have always been very helpful. If they don't know the answer, they put me on...
Login or Create an Account to see details.
Relationship, Operations
It would be nice to have some information about specific services and why they might be rejected....
Login or Create an Account to see details.
Operations
The implementation was atrocious. We sent in our thing, and I was waiting for a welcome call. I had...
Login or Create an Account to see details.
Culture
We didn't know what we were looking for when we started with Availity's solution. Not enough works...
Login or Create an Account to see details.
Operations, Product
The process for getting our electronic connections to payers was pretty simple and fast. The...
Login or Create an Account to see details.
Product
The denial management section has a defect in it, and it doesn't seem like Availity is attempting to...
Login or Create an Account to see details.
Product
We like that the process of submitting a claim in the product is simple and that all of the...
Login or Create an Account to see details.
Relationship, Operations
I was very impressed with Availity's onboarding process and the ongoing customer service that...
Login or Create an Account to see details.
Relationship
The ongoing customer support is great, and Availity is really trying to work collaboratively with us....
Login or Create an Account to see details.
Value
I like the claim scrubber from Availity. That has helped to drive revenue and decrease our days for...
Login or Create an Account to see details.
Product
I would like to see Availity add a deferral feature so that we are able to defer claims into a...
Login or Create an Account to see details.
Product, Value
One of the outcomes we have gotten from using the product is that we have been able to reduce our...
Login or Create an Account to see details.
Relationship
Availity stays pretty up-to-date, so I am always getting emails about new things coming out and new...
Login or Create an Account to see details.
​
Featured Report
Preferences