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Availity Revenue Cycle Management
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Director
One of the things that I love about the vendor is that they are very competitive in the pricing area....
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Director
We are totally satisfied on the physician side. Availity does a great job with claims and remittances....
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Director
Availity is fairly new to the hospital billing area, so there are some gaps in the system. That...
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Analyst/Coordinator
I like the system's user-friendly interface. The system is very good at handling errors, especially...
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Analyst/Coordinator
A couple of years ago, the vendor changed the error management screen dramatically. I guess maybe it...
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Analyst/Coordinator
It would be nice if the claim submissions on the website could be rigged to select multiple batches....
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Analyst/Coordinator
I don't get a lot of promises from Availity. I don't normally speak to them much. There are good...
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Analyst/Coordinator
Availity nickel-and-dimes a bit, but they are pretty good with cost. They have added some things...
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Analyst/Coordinator
We actually had another clearinghouse for a while, but Availity offers more products for better...
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Analyst/Coordinator
Availity's support could be better at fixing problems. I have had an ongoing problem for weeks, and...
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Analyst/Coordinator
Lately when I submit claims, it takes longer for errors to come back. Usually, errors start coming...
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Manager
There are some things that I like about the system. It does 270 checks before it submits a claim,...
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Manager
The hospitals that we benchmark shared builds and ideas about how to improve Availity's system. I am...
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Manager
We have a dedicated representative that we meet with to address issues. Open tickets are escalated...
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CEO/President
Our experience with Availity Revenue Cycle Management has been good. Availity's systems are pretty...
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CEO/President
In the past year, there have been some changes on the vendors side in terms of staffing, but they...
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CEO/President
The costs have been very straightforward. The vendor hasn’t raised my rates that I can remember...
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CEO/President
I would like it if I could more or less communicate things I need to have added to my account, like...
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Director
Working with Availity long term is under consideration. Integration with our EMR is such a pain....
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Director
The vendor kind of keeps promises. Availity has done a lot of custom work for us, but I shouldn’t...
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Director
We haven’t done an implementation in a while, but with just the upgrades to products and services,...
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Manager
Availity is fairly quick at responding to our requests. When we have questions, we can reach out...
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Manager
Availity has been very good about making sure that whatever we need the system to do, it does. Their...
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Manager
Availity Revenue Cycle Management is really easy to use. It is easy to follow for someone who...
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Manager
Availity does a really good job of sending out alerts when the carriers are having issues or if...
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Manager
We used to have a personal contact who was awesome, but now we just have to call support. I am not...
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Manager
We haven’t had any issues in terms of Availity Revenue Cycle Management being down. It is...
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Manager
Availity Revenue Cycle Management is really reliable. It doesn't break down or have glitches very...
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Manager
Availity is very quick to answer tickets when we have an issue, although sometimes things take a...
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Manager
I wish that we were able to run real-time eligibility through Availity Revenue Cycle Management....
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Manager
I believe that we get our money's worth. Availity does what they promise to do, and that is to get...
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Manager
With the rejections that come back, I wish that Availity made it a little easier to decipher and...
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Director
Availity keeps their promises the majority of the time. The service for remittance is just okay. It...
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VP/Other Executive
I haven't had any problems with Availity. They are one of the better vendors that I have had to deal...
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VP/Other Executive
We use the solution to get benefit and eligibility information. The system could be a little better...
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VP/Other Executive
We viewed the vendor as the best of breed for a hospital billing claims clearinghouse. We use...
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VP/Other Executive
The vendor has great customer service. We have developed a long history with them and a real trust....
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VP/Other Executive
The vendor does a great job of not nickel-and-diming. They understand the changes to the business as...
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VP/Other Executive
The vendor is a long-time successful partner of ours, and they ask our opinion and are very...
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VP/Other Executive
I would like it if it were a little easier for me to find some of the reports that I want to locate...
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VP/Other Executive
At one point, something happened with our billing where our service was cut off. I called the vendor...
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VP/Other Executive
The vendor started off as RealMed, and then they merged with Availity. During the merger, we didn't...
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VP/Other Executive
When we first started with our practice management system, that vendor wanted us to use their own...
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CEO/President
I really like this solution. It provides us with great insights into the statuses of claims,...
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CEO/President
Availity does what we engaged them to do. There are some things that we wish the vendor would have...
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CEO/President
Availity assigned us a representative, and we contact that person for everything. That has been...
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CEO/President
We are charged on a sliding pay scale that is based on the provider. We aren't nickel-and-dimed....
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CEO/President
We recommend Availity to others. When we give recommendations, we have to put ourselves out there....
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Manager
Availity always has webinars and other things. For all of the new features, Availity always has...
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Manager
The system is integrated but not for behavioral health. The system is mostly integrated with Epic...
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Manager
Availity released a new product that was free, and it does meet a need. It is a denials management...
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Director
We have had some challenges with the vendor’s real-time eligibility product. We are in the process...
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Director
I would have no problem buying the system again. Availity does an extremely good job with physician...
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Director
Availity does an exceptional job of trying to keep all of their promises. If they can’t meet an...
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Director
For the most part, the vendor avoids charging us for every little thing. As they bring on new...
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Director
The vendor could improve the functionality of the product by giving us access to Medicare systems,...
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Manager
The vendor keeps all of their promises. One thing that makes them amazing is our representative is...
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Manager
The vendor has done amazing during the COVID-19 crisis. They made the billing for COVID-19 for HRSA...
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Manager
Training for the system is mostly on the Availity help website. They have videos and things like...
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Analyst/Coordinator
It may take a lot of time Availity to do certain things, but for the most part, they do keep their promises....
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Analyst/Coordinator
Availity's upgrades are strong. When there are any issues, the vendor helps us to resolve them as...
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Analyst/Coordinator
Availity’s system is very easy to use, but if someone is new, it takes that person a minute to get...
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Analyst/Coordinator
I wish the initial implementation had been a little faster. It had to go through so many hands...
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Analyst/Coordinator
I would recommend that organizations looking at solutions like Availity Revenue Cycle Management...
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Analyst/Coordinator
Some of the eligibility and insurance are now being charged for by Availity. We have to subscribe to...
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Analyst/Coordinator
Originally, I didn’t like the product, but I got used to it, so I am okay now. I like the ease of...
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Analyst/Coordinator
I don't really have any ongoing training from Availity, but that isn't something that would be...
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