Home Care Software (Personal Care/Private Duty) Commentary
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Subject Expert
Paul Hess
Research Director
Commentary Summary
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User Commentary
Product, Value
We have received a lot of positive feedback about the system. Even our caregivers who aren't very...
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Relationship, Operations
I wish AxisCare had another support step after a go-live. We had a great onboarding person who...
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Value
If an organization wants extras in the system, they will have to pay for those. However, AxisCare is...
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Loyalty, Product
When I tried the system, I found that many of the features I had been asking our previous vendor for...
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Operations
Implementing the system was a lot of work for us because our previous vendor's reports didn't align...
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Relationship
There were a couple of hiccups when we transitioned to Home Care Software. We were very worried...
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Relationship, Operations
AxisCare’s online help and online training are terrible. It would be nice if we didn’t have to reach...
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Product
Home Care Software is great, and it does a good job of scheduling for a very complex business, but...
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Relationship, Product
There have been no solutions for the issues I have spoken with AxisCare's customer support team...
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Loyalty, Relationship
AxisCare is always working to be ahead of the curve, reaching out for feedback, and troubleshooting...
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Loyalty, Product
We are happy to see how AxisCare is developing AI within Home Care Software in order to help us with...
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Product
We really wish Home Care Software could integrate with our payroll system, but they don't. In...
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Relationship
I don't use the support team too often, but from what I hear, AxisCare's support team is pretty...
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Relationship, Product
AxisCare doesn't always keep their development timelines, but they get pretty close. There is only...
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Product
We continue to use and be satisfied with AxisCare's system. With any vendor, once we are in, they...
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Product
AxisCare's software does a lot of what is promoted. Obviously, there are probably a lot of...
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Product
There are certain things AxisCare could do to make things a little more intuitive when we are...
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Relationship
I love AxisCare. They are great. I have no issues with them. AxisCare does a great job with support....
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Product
For what AxisCare offers, they do great. We are always trying to do things faster and better,...
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Relationship, Product
Sometimes we encounter situations that AxisCare doesn't know how to fix, but they always try to fix...
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Loyalty, Product
When we compare Home Care Software with the system that we had before, we can see some of the...
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Relationship
We are still getting to know AxisCare’s system, but it is working well so far. When we have an...
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Product
The vendor just added a new feature for uploading photos straight to the system's app, and that...
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Relationship
When I ask questions, I feel like the vendor is responsive. The vendor will probably respond within...
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Product
I think Home Care Software is definitely a very helpful tool. It has almost everything we need in...
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Relationship
I think it would be great to have more personal connections with AxisCare so that we could ask how...
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Product
There are definitely some problems with the system's healthcare tab. With the way medications are...
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Operations, Value
We spend quite a bit of money on the platform. The vendor holds a conference for users, but we would...
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Operations, Product
I think that the system's scheduling features definitely communicate with caregivers through the...
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Relationship
AxisCare is responsive when we have a problem, but I feel like they reject some of the feedback I...
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Operations
AxisCare has been good about keeping their promises. During the implementation, they were very good...
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Operations
The initial training from AxisCare was great. They were very good at training my staff and working...
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Loyalty, Product
There are some things that I still want the solution to be able to do, but I know AxisCare is...
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Product
The ease of use for the solution is very subjective. I have no concerns with it, but I have...
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Relationship
AxisCare communicates well, and they seem to hit what they commit to. When it comes to support, they...
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Product
AxisCare's APIs are not as complete as I would like them to be. We have integrated some other...
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Product
Some of the things we initially asked for with the system have been implemented and have opened up...
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Operations
We received a lot of support for our implementation. AxisCare's people were willing to provide...
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Product
Overall, our feedback about how things have been set up has been positive. We have run into a few...
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Product
There are a few things that I would like to see get changed in the system, such as EVV reporting....
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Relationship, Value
Even though we have received a lot of support with data migration, we had to hire an external...
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Product
AxisCare is trying to increase their system's integrations, but there are some things that still...
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Relationship
We really like AxisCare. Their technical support is awesome. When we call them, we can get someone...
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Operations
Due to certain circumstances, we didn't really get initial training, but that is more on our part....
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Product
We have submitted some things to the vendor that we think would make the system better because the...
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Relationship
Overall, the vendor provides good customer service. Most support representatives have been good to...
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Relationship, Product
At one time, we needed help with different forms that we couldn't quite put together, especially...
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Operations, Product
Overall, the solution's ease of use is good. I don't have much to compare it to, but in general, it...
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Product
The solution could be tweaked in a couple of ways. It doesn't allow us to separate caregiver hours...
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Relationship
The solution is pretty easy to use. AxisCare's support people are also very fast. They always fix...
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Product
The product is fine. The issue is not the product, but since we are working with another vendor, we...
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Product
The software is very useful. I’m using it for billing, payments, and things like that, and the...
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Relationship, Operations
We have been really satisfied with AxisCare's implementation services. AxisCare does a really good...
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Product
A couple of things have come up with the system that we didn't notice at first because we assumed...
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Value
Home Care Software is very reasonably priced compared to other systems that we have looked at, and...
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Loyalty, Product, Value
The biggest outcome we have seen from switching to Home Care Software is with how easy it is for...
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Product
Home Care Software has some great reports, and the vendor clearly put thought into those, but the...
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Operations
AxisCare provides a lot of resources, and their onboarding team got us started early. We had an...
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Loyalty
We decided to go with AxisCare's tool when we replaced our previous solution because our team felt...
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Loyalty, Relationship
AxisCare held a town hall that I was excited about, but the wrong people were presenting things....
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Culture, Loyalty
There were some features I assumed would be included in Home Care Software because they were...
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Relationship
The support structure at AxisCare is great. We were given a specific person who is very responsive....
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Relationship, Product
We have a large and growing office staff team, and I'm trying to limit some of the access to Home...
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Culture
I would tell someone looking at the system to ask a lot of questions up front. The vendor showed me...
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Relationship
AxisCare is very good at being reactive, but they are not very proactive. Home Care Software was out...
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Value
AxisCare’s pricing is pretty fair; they charge by client. But they have kept charging us for a trial...
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Product
There is incredible data available in the system. I have built a fascinating dashboard outside of...
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Loyalty
We had high hopes for Home Care Software, but knowing what we know now, we likely would have chosen...
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Relationship
The biggest thing AxisCare helped me solve was an issue with the schedule. It was a problem we had...
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Operations
There is a steep learning curve with the product, but it is not really steep unless someone dives...
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Operations
By becoming a superuser in my office, I have worked with other departments to explain to them how...
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Product
I almost always find bugs in the system that I ask to be fixed, and it has gotten to a point where I...
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Relationship
AxisCare doesn't take the lead with alerting us and being proactive. At first, they were great about...
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Operations, Product
The system is pretty robust. It is not as user-friendly for people who aren't good with computers...
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Relationship, Product
We would like AxisCare to complete the dashboard on the forums, but I know that they are working on...
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Product
AxisCare has these wish lists that we can add stuff to for different upgrades that we want. I have...
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Relationship
The people that I work with for support are amazing. AxisCare is lucky to have them.
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Product
There could be enhancements made to the forms and some more simplified reporting. I hope that the...
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Product, Value
Users had to go through the program we were in before month by month and manually activate each...
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Relationship, Operations
I think the vendor is always trying to figure out ways to improve, update, and make things easier...
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Relationship, Product
It would be nice if we could block a client if they didn't need service or care on a certain day. We...
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Product
We have been very happy with the system. I fought AxisCare in the beginning because I had had my...
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Loyalty
I am very thankful to be able to work with AxisCare and use their system. I think we will be able to...
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Operations
AxisCare's people are very available to help, and they really take the time to answer our questions....
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Product
AxisCare has entire features in their software that they don't manage or update. There is a whole...
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Value
AxisCare keeps their promises, but they nickel-and-dime. If we want to integrate or upgrade our...
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Relationship
AxisCare has fantastic support and a very good product. I won’t disparage their executive...
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Product
As we have gotten more into the solution, AxisCare has been saying no to more petty things. With any...
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Product
The functionality and the ease of use of this solution are good. I also like the integration. All...
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Operations, Product
The integration of Home Care Software with another solution of ours was a disaster, and AxisCare had...
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Relationship
AxisCare needs to do what they say they are going to do. If I call them and they need to hang up the...
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Culture, Relationship
The communication between departments at AxisCare is horrible. The left hand doesn't know what the...
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Relationship
The vendor will alert us to things that they are aware of, but they need more beta teams that are...
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Product
The system has a learning curve. If I need to know who hasn't been interacted with, then they will...
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Product
AxisCare's system isn't intuitive. A profile page should be a profile page. Whether I am working...
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Relationship
We can email or call the vendor's support people. Those people are pretty responsive. They are quick...
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Operations, Product
The majority of the vendor's upgrades are like adding a set of earrings to an outfit. They don't...
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Operations
What AxisCare is doing, they are doing well. With upgrades, we either get little pop-ups or emails...
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Operations
AxisCare told us what their system could do, but they didn't tell us what it couldn't do. We didn't...
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Relationship, Product
All software companies neglect the negative space. If I want to look at how long it will take a...
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Loyalty, Relationship
The more we dig into AI, the more we realize that we have to have partners and solutions to...
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Loyalty, Relationship
My experience with AxisCare has been tremendous, but they don't have the full solution that we need....
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Operations
I like AxisCare's implementation services. And upgrades don't really impact any of my staff members'...
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Operations
AxisCare does good training. I like how they send the information out ahead of time, and then they...
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Loyalty
AxisCare is so advanced in their software compared to our previous vendor. There are so many things...
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Product
AxisCare's software is very easy. Some of my staff members didn't have cell phones, so previously,...
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Relationship
I actually love everything with AxisCare. AxisCare's support is awesome. Anytime I have a situation...
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Product, Value
Most of the time, AxisCare's solution is good at driving tangible outcomes. Compared to our old...
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Product
We have had caregiver notes disappear, and we have not been able to get the notes back. That can be...
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Relationship, Product
AxisCare is pretty good about letting us know about things. For example, if the system is down, I...
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Operations
For training, we had someone from AxisCare come in when we first started, and they worked with us in...
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Operations
It seems like sometimes not everyone gets the same information about implementations, but I don't...
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Product
When we put in an availability block, if a schedule is created afterward, the system won't take the...
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Relationship
AxisCare does not necessarily keep all of their promises. The vendor fixes a lot of the updates,...
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Product
There are a lot of glitches in AxisCare's software. Sometimes it won't let end users clock in or...
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Relationship
We have used AxisCare for a long time, and we have grown together. The vendor's support is...
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