Home Care Software (Personal Care/Private Duty) Commentary

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I don't have great visibility into the vendor's road map. I see the announcements they'll make, but...

I am able to create API tokens, so I can kind of self-serve. That helps a lot. AxisCare has their...

One of the downsides of AxisCare being so iterative on their features is that their training doesn't...

We put one of our locations on Home Care Software because of the investment AxisCare is making in...

AxisCare was once the best, and now, they're slipping a little. Their support is not very good...

We get what we pay for with AxisCare. I don't mind paying more, but the percentage that the vendor...

If a software company could figure out a way to have clients and caregivers be able to communicate...

I feel like I have to dig for everything from AxisCare. Nobody gives me suggestions. Everybody is...

AxisCare delivers things, but then they ghost us after. They’ll roll out a brand-new feature, but...

AxisCare is making too many changes. They've openly told us about the changes, and the changes are...

With AxisCare, I can't assign training to people, and I can't view people's progress. I have to base...

I've gone through several account managers with AxisCare, and I didn't even know I had an account...

Despite some of the issues and hiccups we've had with AxisCare, I love a lot of the people that I've...

The screens and navigation workflows are user-friendly. The scheduling is very straightforward. The...

The billing needs improvement, especially for payment posting. If the insurance company makes more...

AxisCare's phone support and email support for day-to-day operations rate at the top of the scale....

Home Care Software is required by our organization. However, if the decision were up to me, I would...

AxisCare does a really good job overall, and the problem I had was fixed. I can't blow them up on...

Our boss strongly wishes that AxisCare would focus on the fundamentals before coming out with new...

I have regular meetings with an account manager from AxisCare. That's very helpful. The vendor also...

I know the caregivers are happy with the Home Care Software app. That honestly was our priority....

There are a couple of visibility issues in Home Care Software with calendars and how things work. We...

I want an undo button in Home Care Software because there have been times when I have done something...

The cost of Home Care Software has gone up considerably since we started using it. But of course,...

When we call AxisCare, we get a person, and that person helps us. They walk us through the fix. If...

Home Care Software is great for scheduling. I like everything about it. It is very easy to schedule,...

AxisCare recently came up with a redesign of their software. We prefer the old version, especially...

We have some challenges with payroll in AxisCare's system. They’re working to fix things, but...

We went with AxisCare because they were receptive. They followed up on what they said they were...

I would recommend AxisCare because out of all the companies that we've talked to and all the ones...

AxisCare looks like they're trying to grow, be more skilled and focused, and offer more features....

AxisCare does a very good job of communicating new features, and they have regular webinars, and...

The solution works pretty well for what we do. It’s possible that there are some better solutions or...

AxisCare’s phone support is really good. The support people normally have a quick answer for the...

I know that AxisCare is working on some AI things, but they could also work on different...

If I were telling someone about AxisCare, I would tell them that the vendor has a long history of...

We are looking at expansion with the solution, but I haven't been able to get very much information...

AxisCare added an AI feature to review care notes, and that has saved us some time.

I have done industry analyses, and there isn't a solution that targets live-in care. If there were a...

The solution is lacking Power BI-like business analytics. My data is not clean because we're having...

One thing with AxisCare’s support is that we can just email support, and they are very quick to...

The solution is not an all-in-one system. We also need an extra phone system to do team messaging....

The report generation feature could use some improvements. It isn't very user-friendly or...

There is an aspect of AxisCare where every week, it sends out the schedule to the client. We are...

The vendor recently made a change, and I have no idea why. Once we start verifying visits, we open...

Honestly, we have been very happy with AxisCare's system. I struggle a little with staff members...

There are still some areas where functionality is missing in the solution. For example, when I...

A challenge with the solution is the amount of manual work required when preparing caregiver...

AxisCare is testing some AI capabilities, but those are still limited. For instance, I asked how...

Training is where AxisCare fell a little short for us. The trainer was not the right fit. That is...

AxisCare’s phone support people must be very well trained. They are friendly and patient, and there...

One suggestion I have is that it would be helpful if AxisCare proactively scheduled deeper check-ins...

With AxisCare, we are charged per client per month based on who is active. I asked how to run a...

AxisCare’s customer support is the best in the industry. The scheduling system is very...

We used another scheduling company for a long time before switching to AxisCare. It took a lot of...

With our previous vendor, I had to submit a ticket and categorize the issue before getting help....

I had to pay AxisCare extra to get trained. They have a lot of old videos that may not be accurate...

AxisCare is relatively quick to answer the phone, and we can usually reach someone. The people we...

AxisCare needs to continue with the dialogue to fix some of the problems. They have done some...

I have lots of issues with the solution. Our workforce is dynamic. Caregivers often have other jobs...

There are limitations in the marketing area of the solution. We market to specific kinds of people,...

The system's screen has a nice look to it.

The admin mobile app of the program has limitations. If a caregiver reports a change of condition...

My favorite thing about AxisCare is that everything is in one platform. We used to do everything on...

Every time I submit a possible change in the app, AxisCare pretty much tells me no because it will...

Every time I have reached out to our trainer at AxisCare, I have gotten good service, but not...

AxisCare's support people take a few days to respond to us. The support is provided through the app...

The system doesn't allow us to scan in documents to use on our own. So, for instance, the vendor has...

The solution is not in the same league as another solution when it comes to what reports we can run....

It isn't easy to retrieve caregiver blocks in the solution. So, for instance, if the caregiver Mr....

The vendor's support is really good if it is Monday through Friday. However, the support people are...

The scheduling system itself is a real strength. It's easy to use. Caregivers have no trouble...

We are no longer with AxisCare. We had a lot of problems with their solution. I understand that no...

What we received was adequate in terms of training us on how to use the system. But the training...

We weren't charged any more than what I was led to believe. However, we didn't get what we thought...

The vendor’s support people responded in a timely manner, and the customer-facing people at AxisCare...

On the surface, the product seemed to do everything we thought it was going to do. However, that...

No matter what else they say or do, AxisCare can't overcome the hundreds of thousands of dollars in...

AxisCare's system is very user-friendly, and that is why we stayed with it for so long. Everything...

We pay AxisCare on an annual basis, so it is pretty straightforward. There aren't a lot of changes...

We can't do every single thing we want in the solution, so there are still some limitations. We use...

There is a lot of customization in the solution. I’m an administrator, and in our system...

Not that long ago, our organization was still using paper. We had so much paper, and we were...

AxisCare has an extensive library of all different types of videos, and they do update them when...

I don't know whether AxisCare has changed who is in charge of the department, but within the last...

There was one time when AxisCare’s support took a little longer. The problem was that the person I...

AxisCare’s customer service people are pretty great and timely. Whenever there is an issue or...

AxisCare is constantly releasing new updates. They have big changes every quarter, and they do...

Someone implementing Home Care Software should make sure to reach out to AxisCare's customer service...

Recently, AxisCare upgraded the application, and we noticed that some filters are missing from Home...

We need a notification or something that will tell us to check all expired documents or information...

AxisCare needs to upgrade some topics for training. There are some topics, like HIV and AIDS, that...

Home Care Software's workflow is better. Where we should find things makes sense. I love the...

The AxisCare help desk has been wonderful with screenshots and walking me through fixes. The vendor...

Sometimes AxisCare has gotten back to us really quickly with our problem solved. Other times, they...

We have issues with Home Care Software payments syncing to one of our integrated solutions. We enter...

We would really appreciate more flexibility around how many responsible parties we can put in Home...

Overall, Home Care Software is very easy to use. It is simple and intuitive, and users don't have to...

Home Care Software's main drawback is with reports. There are a lot of reports, but they aren't as...

The vendor does a great job with modifications, updates, and webinars. For new employees, the...

I feel like we have a true point of contact with the vendor. We have someone we can go to, and that...

The vendor's communication is strong. There are system messages about changes, webinar invitations,...

AxisCare has a lot of functionality, although much of it is arcane and could be better advertised...

Home Care Software is pretty user-friendly. We have not had any issues with challenges or resolving...

There are some things we need in order to make Home Care Software work better for us that AxisCare...

AxisCare provides training materials with an in-app option to easily search for information or ask...

If someone were looking into Home Care Software, I would recommend researching more than just this...

We have received a lot of positive feedback about the system. Even our caregivers who aren't very...

I wish AxisCare had another support step after a go-live. We had a great onboarding person who...

If an organization wants extras in the system, they will have to pay for those. However, AxisCare is...

When I tried the system, I found that many of the features I had been asking our previous vendor for...

Implementing the system was a lot of work for us because our previous vendor's reports didn't align...

There were a couple of hiccups when we transitioned to Home Care Software. We were very worried...

AxisCare’s online help and online training are terrible. It would be nice if we didn’t have to reach...

Home Care Software is great, and it does a good job of scheduling for a very complex business, but...

There have been no solutions for the issues I have spoken with AxisCare's customer support team...

AxisCare is always working to be ahead of the curve, reaching out for feedback, and troubleshooting...

We are happy to see how AxisCare is developing AI within Home Care Software in order to help us with...

We really wish Home Care Software could integrate with our payroll system, but they don't. In...

I don't use the support team too often, but from what I hear, AxisCare's support team is pretty...

AxisCare doesn't always keep their development timelines, but they get pretty close. There is only...

We continue to use and be satisfied with AxisCare's system. With any vendor, once we are in, they...

AxisCare's software does a lot of what is promoted. Obviously, there are probably a lot of...

There are certain things AxisCare could do to make things a little more intuitive when we are...

I love AxisCare. They are great. I have no issues with them. AxisCare does a great job with support....

For what AxisCare offers, they do great. We are always trying to do things faster and better,...