Home Care Software (Personal Care/Private Duty) Commentary
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Paul Hess
Research Director
KLAS Research Director - Paul Hess
 
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User Commentary

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CEO/President

Value

Home Care Software is a very well-priced product. Because of the network we are in, we get the...

Oct 2024
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CEO/President

Product

I know the solution has payroll integrations, but the integration we have with our payroll provider...

Oct 2024
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CEO/President

Product

AxisCare has a bit of catching up to do to get to the level of our previous tool. Our previous tool...

Oct 2024
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CEO/President

Relationship

I feel like I have almost become an expert in Home Care Software, so when I need help, I need expert...

Oct 2024
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CEO/President

Relationship, Product

Home Care Software is very accessible, and we don't need a huge back-office staff to manage it. It...

Oct 2024
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CEO/President

Operations

AxisCare has some basic training, but we have always wanted to get into more advanced training and...

Oct 2024
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Director

Product

AxisCare does reporting, but it is dysfunctional. They really are a mess with reports right now....

Oct 2024
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Director

Relationship

AxisCare gets right on some of the suggestions we turn in and finishes them. If the vendor can...

Oct 2024
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Director

Relationship

We would like more contact with the actual people who use Home Care Software. We want to have...

Oct 2024
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Director

Relationship, Operations

AxisCare is approachable. They have a support line we can call or email, and they have a direct...

Oct 2024
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Director

Loyalty, Product

We really like that Home Care Software integrates with our system for caregivers to clock in and...

Oct 2024
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Director

Product

AxisCare has a page for certifications and evaluations where we put caregivers’ driver’s licenses...

Oct 2024
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Director

Product

My scheduler would love to have an option in Home Care Software to alter caregiver schedules every...

Oct 2024
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Director

Product

In our payroll plan, our weeks end on a different day than AxisCare's weeks end for their notes....

Oct 2024
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Director

Product

On a client’s profile page in Home Care Software, there is no space to note whether the client is a...

Oct 2024
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Director

Product

There is no ability to attach a message to the invoices in Home Care Software, and we should have...

Oct 2024
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Director

Product

We can print a balance for a client or their family in Home Care Software. I want to give those...

Oct 2024
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Director

Loyalty

When we chose Home Care Software a few years ago, it was definitely a step-up from the other choices...

Oct 2024
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Relationship, Product

My biggest thing is that we have some state-mandated regulations that AxisCare is not quite ready to...

Oct 2024
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Loyalty, Value

We have looked at dozens of other software, and I thought AxisCare's price was very reasonable...

Oct 2024
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Product

If AxisCare created some sort of option for the collection of data as it relates to performance...

Oct 2024
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Relationship

AxisCare is very consistent in meeting with us, and when the person assigned to us doesn't know...

Oct 2024
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Product

I hear positive feedback about the integration of Home Care Software. I haven't really heard anyone...

Oct 2024
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Product

There are a few things we would really love the Home Care Software to do. We have a service for...

Oct 2024
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Culture, Value

AxisCare tries very hard to keep all promises. They do avoid charging for every little thing. They...

Oct 2024
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Culture

Home Care Software works pretty accurately for what we thought. There are a few things that didn't...

Oct 2024
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Relationship, Operations

The person that AxisCare first assigned us was amazing and heard us. However, they took that person...

Oct 2024
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Product

We utilize Home Care Software as our scheduling software. That is the primary use of Home Care...

Oct 2024
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CEO/President

Loyalty

We chose Home Care Software mainly because there are a lot of users and fans of it. One of my local...

Oct 2024
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CEO/President

Product

My experience with Home Care Software so far has been really positive. There are certain things that...

Oct 2024
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CEO/President

Culture, Value

Home Care Software does everything we need it to do, and that is great. I haven't compared pennies...

Oct 2024
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CEO/President

Operations

We had good training at the beginning, so there was a lead-up to our go-live. It took a couple of...

Oct 2024
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CEO/President

Loyalty, Product

I sometimes talk with other franchise owners who use Home Care Software, and everyone seems to be...

Oct 2024
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CEO/President

Loyalty, Product

AxisCare seems to be coming out with more integrations. They have an integration that we need that...

Oct 2024
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CEO/President

Loyalty, Product

The biggest thing is figuring out how we use really AI and automation to help us be smarter. If...

Oct 2024
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CEO/President

Loyalty, Product

I like the features that the solution offers, not only because they help us manage our clients and...

Oct 2024
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CEO/President

Relationship

AxisCare is responsive, and they are helpful. I have had questions, and they will say that they...

Oct 2024
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CEO/President

Loyalty

AxisCare seems to be doing a lot of stuff, and it seems like they want to provide a solution that...

Oct 2024
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Manager

Product

What stands out about Home Care Software is the seamlessness of the software itself. There are no...

Oct 2024
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Manager

Relationship, Operations

AxisCare is pretty responsive. We can email people. If we call the 800 number, we can get somebody...

Oct 2024
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Manager

Operations

I refer AxisCare to everyone. They are awesome. I like AxisCare's customer service and the smooth...

Oct 2024
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CEO/President

Relationship

AxisCare’s response time has been very good lately. They usually get back to us within an hour.

Oct 2024
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CEO/President

Loyalty, Value

The reason I’m still with AxisCare is that they are very inexpensive.

Oct 2024
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CEO/President

Product

I would tell someone looking at Home Care Software that the solution is like a Volkswagen or a...

Oct 2024
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CEO/President

Relationship, Value

AxisCare needs to listen to their users. Sometimes companies change things that the customer gets no...

Oct 2024
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CEO/President

Product

AxisCare needs to make Home Care Software more user friendly when it comes to developing reporting....

Oct 2024
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CEO/President

Product

One issue that AxisCare did fix was allowing invoices to be split for insurance charges. We also had...

Jul 2024
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CEO/President

Product

An issue that is kind of big that we have with Home Care Software is folder structure and documents....

Jul 2024
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CEO/President

Relationship, Product

AxisCare may put upgrades into place, and they don't match my list, but for the ones they put into...

Jul 2024
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CEO/President

Culture, Relationship

A big concern we have with that platform is the marketing; the customer relations software or...

Jul 2024
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CEO/President

Product

We need to be able to email commercial payers for billing in Home Care Software. We currently have...

Jul 2024
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CEO/President

Product

Home Care Software has some usability issues. We need to be able to highlight the role we are...

Jul 2024
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CEO/President

Culture, Product

Our issues with this solution have a lot to do with managing financials and invoices. When we create...

Jul 2024
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CEO/President

Product

We need to be able to send forms to the physician for signature, and payers need to have their own...

Jul 2024
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CEO/President

Relationship

AxisCare could probably have a better ticketing system and do better follow-up to resolve...

Jul 2024
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CEO/President

Relationship

When it comes to vendor executive involvement, AxisCare tries, but they could be a whole lot better....

Jul 2024
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CEO/President

Product

We like the customization and the efficiency in contacting our employees to fill shifts in Home Care...

Jul 2024
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