Home Care Software (Personal Care/Private Duty) Commentary
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Subject Expert
Jackson Tate
Engagement Partner
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User Commentary
Relationship
We are looking at expansion with the solution, but I haven't been able to get very much information...
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Product, Value
AxisCare added an AI feature to review care notes, and that has saved us some time.
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Loyalty, Product
I have done industry analyses, and there isn't a solution that targets live-in care. If there were a...
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Product
The solution is lacking Power BI-like business analytics. My data is not clean because we're having...
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Relationship
One thing with AxisCare’s support is that we can just email support, and they are very quick to...
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Product
The solution is not an all-in-one system. We also need an extra phone system to do team messaging....
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Product
The report generation feature could use some improvements. It isn't very user-friendly or...
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Product
There is an aspect of AxisCare where every week, it sends out the schedule to the client. We are...
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Product
The vendor recently made a change, and I have no idea why. Once we start verifying visits, we open...
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Product
Honestly, we have been very happy with AxisCare's system. I struggle a little with staff members...
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Product
There are still some areas where functionality is missing in the solution. For example, when I...
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Product
A challenge with the solution is the amount of manual work required when preparing caregiver...
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Product
AxisCare is testing some AI capabilities, but those are still limited. For instance, I asked how...
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Operations
Training is where AxisCare fell a little short for us. The trainer was not the right fit. That is...
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Relationship
AxisCare’s phone support people must be very well trained. They are friendly and patient, and there...
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Relationship, Operations, Product
One suggestion I have is that it would be helpful if AxisCare proactively scheduled deeper check-ins...
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Culture, Value
With AxisCare, we are charged per client per month based on who is active. I asked how to run a...
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Product
AxisCare’s customer support is the best in the industry. The scheduling system is very...
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Loyalty, Relationship
We used another scheduling company for a long time before switching to AxisCare. It took a lot of...
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Relationship
With our previous vendor, I had to submit a ticket and categorize the issue before getting help....
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Operations
I had to pay AxisCare extra to get trained. They have a lot of old videos that may not be accurate...
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Relationship
AxisCare is relatively quick to answer the phone, and we can usually reach someone. The people we...
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Relationship
AxisCare needs to continue with the dialogue to fix some of the problems. They have done some...
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Product
I have lots of issues with the solution. Our workforce is dynamic. Caregivers often have other jobs...
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Culture, Product
There are limitations in the marketing area of the solution. We market to specific kinds of people,...
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Product
The system's screen has a nice look to it.
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Product
The admin mobile app of the program has limitations. If a caregiver reports a change of condition...
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Product
My favorite thing about AxisCare is that everything is in one platform. We used to do everything on...
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Product
Every time I submit a possible change in the app, AxisCare pretty much tells me no because it will...
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Relationship
Every time I have reached out to our trainer at AxisCare, I have gotten good service, but not...
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Relationship
AxisCare's support people take a few days to respond to us. The support is provided through the app...
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Product
The system doesn't allow us to scan in documents to use on our own. So, for instance, the vendor has...
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Product
The solution is not in the same league as another solution when it comes to what reports we can run....
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Product
It isn't easy to retrieve caregiver blocks in the solution. So, for instance, if the caregiver Mr....
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Relationship
The vendor's support is really good if it is Monday through Friday. However, the support people are...
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Product
The scheduling system itself is a real strength. It's easy to use. Caregivers have no trouble...
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Loyalty, Product
We are no longer with AxisCare. We had a lot of problems with their solution. I understand that no...
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Operations
What we received was adequate in terms of training us on how to use the system. But the training...
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Culture
We weren't charged any more than what I was led to believe. However, we didn't get what we thought...
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Relationship, Operations
The vendor’s support people responded in a timely manner, and the customer-facing people at AxisCare...
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Culture, Product
On the surface, the product seemed to do everything we thought it was going to do. However, that...
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Value
No matter what else they say or do, AxisCare can't overcome the hundreds of thousands of dollars in...
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Loyalty, Product
AxisCare's system is very user-friendly, and that is why we stayed with it for so long. Everything...
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Value
We pay AxisCare on an annual basis, so it is pretty straightforward. There aren't a lot of changes...
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Product
We can't do every single thing we want in the solution, so there are still some limitations. We use...
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Product
There is a lot of customization in the solution. I’m an administrator, and in our system...
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Loyalty, Product, Value
Not that long ago, our organization was still using paper. We had so much paper, and we were...
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Operations
AxisCare has an extensive library of all different types of videos, and they do update them when...
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Relationship, Operations
I don't know whether AxisCare has changed who is in charge of the department, but within the last...
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Relationship
There was one time when AxisCare’s support took a little longer. The problem was that the person I...
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Relationship
AxisCare’s customer service people are pretty great and timely. Whenever there is an issue or...
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Product
AxisCare is constantly releasing new updates. They have big changes every quarter, and they do...
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Relationship
Someone implementing Home Care Software should make sure to reach out to AxisCare's customer service...
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Relationship, Product
Recently, AxisCare upgraded the application, and we noticed that some filters are missing from Home...
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Relationship, Product
We need a notification or something that will tell us to check all expired documents or information...
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Operations
AxisCare needs to upgrade some topics for training. There are some topics, like HIV and AIDS, that...
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Product
Home Care Software's workflow is better. Where we should find things makes sense. I love the...
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Relationship
The AxisCare help desk has been wonderful with screenshots and walking me through fixes. The vendor...
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Relationship, Product
Sometimes AxisCare has gotten back to us really quickly with our problem solved. Other times, they...
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Product, Value
We have issues with Home Care Software payments syncing to one of our integrated solutions. We enter...
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Product
We would really appreciate more flexibility around how many responsible parties we can put in Home...
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Product
Overall, Home Care Software is very easy to use. It is simple and intuitive, and users don't have to...
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Relationship, Product
Home Care Software's main drawback is with reports. There are a lot of reports, but they aren't as...
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Operations
The vendor does a great job with modifications, updates, and webinars. For new employees, the...
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Relationship
I feel like we have a true point of contact with the vendor. We have someone we can go to, and that...
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Loyalty, Relationship, Operations
The vendor's communication is strong. There are system messages about changes, webinar invitations,...
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Product
AxisCare has a lot of functionality, although much of it is arcane and could be better advertised...
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Relationship, Product
Home Care Software is pretty user-friendly. We have not had any issues with challenges or resolving...
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Product
There are some things we need in order to make Home Care Software work better for us that AxisCare...
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Operations
AxisCare provides training materials with an in-app option to easily search for information or ask...
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Product
If someone were looking into Home Care Software, I would recommend researching more than just this...
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Product, Value
We have received a lot of positive feedback about the system. Even our caregivers who aren't very...
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Relationship, Operations
I wish AxisCare had another support step after a go-live. We had a great onboarding person who...
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Value
If an organization wants extras in the system, they will have to pay for those. However, AxisCare is...
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Loyalty, Product
When I tried the system, I found that many of the features I had been asking our previous vendor for...
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Operations
Implementing the system was a lot of work for us because our previous vendor's reports didn't align...
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Relationship
There were a couple of hiccups when we transitioned to Home Care Software. We were very worried...
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Relationship, Operations
AxisCare’s online help and online training are terrible. It would be nice if we didn’t have to reach...
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Product
Home Care Software is great, and it does a good job of scheduling for a very complex business, but...
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Relationship, Product
There have been no solutions for the issues I have spoken with AxisCare's customer support team...
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Loyalty, Relationship
AxisCare is always working to be ahead of the curve, reaching out for feedback, and troubleshooting...
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Loyalty, Product
We are happy to see how AxisCare is developing AI within Home Care Software in order to help us with...
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Product
We really wish Home Care Software could integrate with our payroll system, but they don't. In...
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Relationship
I don't use the support team too often, but from what I hear, AxisCare's support team is pretty...
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Relationship, Product
AxisCare doesn't always keep their development timelines, but they get pretty close. There is only...
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Product
We continue to use and be satisfied with AxisCare's system. With any vendor, once we are in, they...
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Product
AxisCare's software does a lot of what is promoted. Obviously, there are probably a lot of...
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Product
There are certain things AxisCare could do to make things a little more intuitive when we are...
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Relationship
I love AxisCare. They are great. I have no issues with them. AxisCare does a great job with support....
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Product
For what AxisCare offers, they do great. We are always trying to do things faster and better,...
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Relationship, Product
Sometimes we encounter situations that AxisCare doesn't know how to fix, but they always try to fix...
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Loyalty, Product
When we compare Home Care Software with the system that we had before, we can see some of the...
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Relationship
We are still getting to know AxisCare’s system, but it is working well so far. When we have an...
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Product
The vendor just added a new feature for uploading photos straight to the system's app, and that...
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Relationship
When I ask questions, I feel like the vendor is responsive. The vendor will probably respond within...
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Product
I think Home Care Software is definitely a very helpful tool. It has almost everything we need in...
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Relationship
I think it would be great to have more personal connections with AxisCare so that we could ask how...
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Product
There are definitely some problems with the system's healthcare tab. With the way medications are...
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Operations, Value
We spend quite a bit of money on the platform. The vendor holds a conference for users, but we would...
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Operations, Product
I think that the system's scheduling features definitely communicate with caregivers through the...
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Relationship
AxisCare is responsive when we have a problem, but I feel like they reject some of the feedback I...
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Operations
AxisCare has been good about keeping their promises. During the implementation, they were very good...
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Operations
The initial training from AxisCare was great. They were very good at training my staff and working...
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Loyalty, Product
There are some things that I still want the solution to be able to do, but I know AxisCare is...
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Product
The ease of use for the solution is very subjective. I have no concerns with it, but I have...
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Relationship
AxisCare communicates well, and they seem to hit what they commit to. When it comes to support, they...
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Product
AxisCare's APIs are not as complete as I would like them to be. We have integrated some other...
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Product
Some of the things we initially asked for with the system have been implemented and have opened up...
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Operations
We received a lot of support for our implementation. AxisCare's people were willing to provide...
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Product
Overall, our feedback about how things have been set up has been positive. We have run into a few...
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Product
There are a few things that I would like to see get changed in the system, such as EVV reporting....
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Relationship, Value
Even though we have received a lot of support with data migration, we had to hire an external...
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Product
AxisCare is trying to increase their system's integrations, but there are some things that still...
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Relationship
We really like AxisCare. Their technical support is awesome. When we call them, we can get someone...
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Operations
Due to certain circumstances, we didn't really get initial training, but that is more on our part....
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Product
We have submitted some things to the vendor that we think would make the system better because the...
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Relationship
Overall, the vendor provides good customer service. Most support representatives have been good to...
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Relationship, Product
At one time, we needed help with different forms that we couldn't quite put together, especially...
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Operations, Product
Overall, the solution's ease of use is good. I don't have much to compare it to, but in general, it...
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Product
The solution could be tweaked in a couple of ways. It doesn't allow us to separate caregiver hours...
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Relationship
The solution is pretty easy to use. AxisCare's support people are also very fast. They always fix...
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Product
The product is fine. The issue is not the product, but since we are working with another vendor, we...
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Product
The software is very useful. I’m using it for billing, payments, and things like that, and the...
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Relationship, Operations
We have been really satisfied with AxisCare's implementation services. AxisCare does a really good...
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Product
A couple of things have come up with the system that we didn't notice at first because we assumed...
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Value
Home Care Software is very reasonably priced compared to other systems that we have looked at, and...
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Loyalty, Product, Value
The biggest outcome we have seen from switching to Home Care Software is with how easy it is for...
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Product
Home Care Software has some great reports, and the vendor clearly put thought into those, but the...
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Operations
AxisCare provides a lot of resources, and their onboarding team got us started early. We had an...
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Loyalty
We decided to go with AxisCare's tool when we replaced our previous solution because our team felt...
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Loyalty, Relationship
AxisCare held a town hall that I was excited about, but the wrong people were presenting things....
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Culture, Loyalty
There were some features I assumed would be included in Home Care Software because they were...
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Relationship
The support structure at AxisCare is great. We were given a specific person who is very responsive....
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Relationship, Product
We have a large and growing office staff team, and I'm trying to limit some of the access to Home...
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Culture
I would tell someone looking at the system to ask a lot of questions up front. The vendor showed me...
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Relationship
AxisCare is very good at being reactive, but they are not very proactive. Home Care Software was out...
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Value
AxisCare’s pricing is pretty fair; they charge by client. But they have kept charging us for a trial...
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Product
There is incredible data available in the system. I have built a fascinating dashboard outside of...
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Loyalty
We had high hopes for Home Care Software, but knowing what we know now, we likely would have chosen...
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Relationship
The biggest thing AxisCare helped me solve was an issue with the schedule. It was a problem we had...
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Operations
There is a steep learning curve with the product, but it is not really steep unless someone dives...
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Operations
By becoming a superuser in my office, I have worked with other departments to explain to them how...
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Product
I almost always find bugs in the system that I ask to be fixed, and it has gotten to a point where I...
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Relationship
AxisCare doesn't take the lead with alerting us and being proactive. At first, they were great about...
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Operations, Product
The system is pretty robust. It is not as user-friendly for people who aren't good with computers...
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Relationship, Product
We would like AxisCare to complete the dashboard on the forums, but I know that they are working on...
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Product
AxisCare has these wish lists that we can add stuff to for different upgrades that we want. I have...
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Relationship
The people that I work with for support are amazing. AxisCare is lucky to have them.
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Product
There could be enhancements made to the forms and some more simplified reporting. I hope that the...
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Product, Value
Users had to go through the program we were in before month by month and manually activate each...
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Relationship, Operations
I think the vendor is always trying to figure out ways to improve, update, and make things easier...
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Relationship, Product
It would be nice if we could block a client if they didn't need service or care on a certain day. We...
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Product
We have been very happy with the system. I fought AxisCare in the beginning because I had had my...
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Loyalty
I am very thankful to be able to work with AxisCare and use their system. I think we will be able to...
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Operations
AxisCare's people are very available to help, and they really take the time to answer our questions....
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Product
AxisCare has entire features in their software that they don't manage or update. There is a whole...
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Value
AxisCare keeps their promises, but they nickel-and-dime. If we want to integrate or upgrade our...
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Relationship
AxisCare has fantastic support and a very good product. I won’t disparage their executive...
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Product
As we have gotten more into the solution, AxisCare has been saying no to more petty things. With any...
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Product
The functionality and the ease of use of this solution are good. I also like the integration. All...
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Operations, Product
The integration of Home Care Software with another solution of ours was a disaster, and AxisCare had...
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Relationship
AxisCare needs to do what they say they are going to do. If I call them and they need to hang up the...
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Culture, Relationship
The communication between departments at AxisCare is horrible. The left hand doesn't know what the...
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Commentary Summary
Comment Type Breakout