Azara Healthcare DRVS Commentary
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Subject Expert
Benjamin Cassity
Research Director
Commentary Summary
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User Commentary
Loyalty
We have heard of a few new projects that Azara Healthcare is piloting. One of the projects would...
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Product
DRVS is very user-friendly. It has reports that help us monitor our locations. If a location is...
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Product
DRVS is pretty user-friendly. For the population health management tool, we kind of have to be into...
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Product
I think the system offers a lot of variability; we never know what kind of things can come up. We...
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Relationship, Product
Azara Healthcare’s support is strong overall. It sometimes takes a little time, but overall, I would...
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Product
We don't have that many integration needs, and Azara Healthcare always meets our expectations. They...
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Loyalty
I expect that my overall satisfaction will be just below the top in a year. I don't know whether...
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Operations
We have a good partnership with the vendor. Azara Healthcare is very good about training. Through...
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Loyalty, Relationship
Recently, Azara Healthcare merged with i2i Population Health, which is another population health...
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Relationship
Azara Healthcare is very good at initiating helpful communication. They have provided guidance and...
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Relationship
In the way that I have reached out, the support is fantastic. I think it has gotten better because I...
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Loyalty, Product
The product is good. There is always room for improvement, so I would rate it just below the top in...
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Operations
Azara Healthcare does amazing with their implementation services. With the go-live process, we get a...
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Loyalty, Relationship
Azara Healthcare was one of the only vendors when our funder was doing some regulatory changes to do...
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Relationship
Azara Healthcare actually includes us in discussions when they are thinking through designs. That is...
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Product, Value
There are a couple of things Azara Healthcare has available in DRVS that are outside of our normal...
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Loyalty, Relationship
Azara Healthcare doesn't focus a lot on the financial part of our reporting. That is the only thing...
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Loyalty, Product, Value
DRVS is our data warehouse. We can pull our outcomes in real time. The system is very helpful when...
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Value
With DRVS, everything has a cost. I don't know whether I would say that is unfair. But the cost can...
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Relationship
Azara Healthcare has some stuff with their tech support that we have issues with, but at least they...
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Relationship
Azara Healthcare doesn't give us enough feedback. For example, if I send in a patient case, my...
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Relationship, Operations
We are implementing a new module, but I wish the solution were hooked up to an HIE right now. Azara...
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Relationship, Product
The vendor is always up-to-date on all the regulations for our UDS reporting. We use the solution to...
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Loyalty
I would say that we are still going to be satisfied with the solution in the next year. The solution...
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Value
Anything could be cheaper, but when we consider what the solution does, I would say that we have...
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Operations, Product
I would say that the solution is very easy to use, but other end users might disagree. The people...
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Value
We recommend DRVS to others often. We tell people how DRVS has made our annual UDS reporting and the...
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Value
We aren't really nickel-and-dimed, but when we ask for things, we have to look at the scope of work...
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Relationship
We have monthly calls with the vendor, and we also talk with a user group for our network specifically....
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Relationship
The vendor's phone and web support are great. They provide a good service.
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Loyalty, Relationship, Product
The vendor is proactive in that they stay on top of regulation changes, such as UDS measures and any...
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Product, Value
DRVS absolutely drives tangible outcomes. When we onboard a new provider, we can see what they are...
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Relationship
The people at Azara Health are quite involved. There are some high-level people who get on our calls...
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Relationship
We have worked with Azara Healthcare for a while, and they have grown significantly since we first...
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Product
We would like to see a little bit more ability to do ad hoc reporting. I get the need to have a...
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Product
Ease of use is the number-one thing this solution does well. We have put data in more people's hands...
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Product
One of the things that I really like about DRVS is that it ingests our plan data, care gaps,...
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Operations
We fill a lot of the gaps with training. The training could exist on the vendor's end, but that...
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Loyalty, Product
There is always room for growth when it comes to delivering new technology. We have developed a...
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Relationship
I would say that Azara Healthcare does keep their promises, but sometimes some things come out...
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Relationship
We have had some special needs come up that we have taken to Azara Healthcare, and they have built...
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Operations
Azara Healthcare has a very good implementation and adoption process. We have done a lot of work...
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Product
I have seen lots of development on the quality measures for DRVS. I would maybe like to see more...
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Relationship, Operations
Azara Healthcare consistently delivers on everything. Azara Healthcare doesn't need to improve. They...
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Relationship
Azara Healthcare is wonderful. We have a great and intense relationship with them. We meet with them...
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Loyalty, Value
Azara Healthcare is like every IT vendor we work with because there is a charge for everything that...
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Product
We like the functionality and the hands-on tools that DRVS provides to the care team in order to...
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Relationship
We have done several things with DRVS. We are now in the process of doing something innovative with...
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Culture, Relationship
The two things that make Azara Healthcare stand out are that they are easy to contact and get...
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Relationship
We have a lot of long-standing requests for areas of improvement that we talk to Azara Healthcare...
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Relationship
I recently recommended Azara Healthcare to someone. I told them that DRVS is easy to use. The Azara...
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Relationship
Within our network, there are multiple FQHCs, and the majority of those use DRVS. From a network...
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Relationship
DRVS is a good product. Azara Healthcare has flexibility and is always willing to work with us. They...
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Relationship, Operations
We were early adopters of DRVS. It has been very easy. The implementation was very easy. Training...
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Operations, Product
I'm not as satisfied with the ease of use because end users don't understand the solution. There is...
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Loyalty, Product
There are some enhancements that are in the works. For example, if I wanted to find out what was...
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Product
We have multiple health centers using DRVS. We are really trying to support the health centers to...
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Relationship
We have had a really positive experience over the last year with support and with Azara Healthcare's...
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Operations
We are indirectly a bit responsible for some of the training for DRVS. That is not to say that Azara...
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Operations, Product
I would tell someone considering using DRVS that users get what they put into it. Users do need to...
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Loyalty, Product
Areas of opportunity for Azara Healthcare would be continuing to invest in payer integrations at a...
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Relationship, Product
Overall, I have had an extremely positive experience, and I'm highly satisfied with DRVS. From what...
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Loyalty, Product
Quality improvement is hard. But DRVS gives us what it can give us, and that is what we look at,...
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Loyalty, Operations, Value
One of the reasons that DRVS was chosen was the network of different FQHCs here in our state. We...
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Relationship
Azara Healthcare's support is very good. The support people are very responsive. They usually don't...
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Product
One thing that DRVS doesn't have that I had in a past solution is a way to basically look at a...
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Product
Azara Healthcare does most things really well. They have a lot of different measures that are...
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Operations
When Azara Healthcare does an implementation, they walk us through the whole thing, and it is the...
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Loyalty, Relationship
Azara Healthcare solicits a lot of input, and they work a lot with organizations on improving the...
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Relationship
Azara Healthcare could improve their turnaround time for support tickets.
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Product
DRVS has its quirks with getting data to other places, but the solution delivers extremely well for...
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Relationship, Operations
We are pretty involved with implementing DRVS, and the vendor is very involved, so they set up a...
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Product
DRVS is fully integrated because we get full access to the data and because the back-end work is...
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Product
With DRVS, we are good because the vendor does all the back-end upgrades. We get the solution, and...
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Operations
In terms of training, I know that the vendor tries, I think there are just ongoing challenges with...
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Value
The vendor tries to, for the most part, be pretty mindful about charges. But there are a couple of...
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Product, Value
I would tell others looking at DRVS that it is a great resource. It has really helped with our UDS...
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Product
We mainly use DRVS to run the patients that need their annual wellness visits, and the system will...
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Product
DRVS basically takes information out of our electronic medical record and paints a picture. The...
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Relationship
Azara Healthcare’s implementation was timely. They were responsive and met all of our needs. Azara...
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Loyalty, Relationship
Azara Healthcare is proactive. I work with some executives at Azara Healthcare, and they are pretty...
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Loyalty
DRVS does not meet all of our needs today, but we are working with Azara Healthcare because we have...
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Relationship
With Azara Healthcare’s support, we have some outstanding things that aren't being fixed. Also, I...
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Operations
DRVS helps us meet our quality goals and compare ourselves against other organizations in our area...
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