Azara Healthcare DRVS Commentary
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Subject Expert
Benjamin Cassity
Engagement Partner
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User Commentary
Relationship
Azara Healthcare is a great partner. The staff members are always very helpful and good at working...
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Loyalty
How Azara Healthcare incorporates robotic technology or AI into their platform over the coming years...
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Relationship
We have designated people who we meet with regularly, regardless of whether we have issues.
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Loyalty
DRVS is the population health platform we use among our network. Not all our organizations use the...
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Relationship, Operations
Azara Healthcare is a great partner. We work with them very closely on training with not only our...
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Relationship, Product
Functionality is changing rapidly with AI, and within our clinically integrated network, we are...
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Product
We like the ease of use of DRVS, the functionality, and the vendor's ability to stay on top of the...
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Culture
I contract with Azara Healthcare at a health center control-network level, so my pricing structure...
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Product, Value
We now have a few more payers who we are receiving data from and sending data to through DRVS, and...
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Product
For the base product where we try to analyze clinical qualities over time, DRVS is really good. We...
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Relationship, Product
Azara Healthcare could continue to work with us on what the system's data feeds back to payers look...
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Loyalty, Product
One thing that the vendor could do to make a positive difference for customers would be to add a...
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Relationship
Azara Healthcare's transparency is pretty good. We can see what is mapped to what. Some things...
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Relationship
Support is one of Azara Healthcare's strengths, especially when we benchmark them against other...
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Relationship, Product
There is a whole community of health centers and other medical organizations that like using DRVS....
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Loyalty
It would be helpful if Azara Healthcare could continue to build national contracts with payers. Some...
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Loyalty
We have heard of a few new projects that Azara Healthcare is piloting. One of the projects would...
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Product
DRVS is very user-friendly. It has reports that help us monitor our locations. If a location is...
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Product
DRVS is pretty user-friendly. For the population health management tool, we kind of have to be into...
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Product
I think the system offers a lot of variability; we never know what kind of things can come up. We...
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Relationship, Product
Azara Healthcare’s support is strong overall. It sometimes takes a little time, but overall, I would...
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Product
We don't have that many integration needs, and Azara Healthcare always meets our expectations. They...
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Loyalty
I expect that my overall satisfaction will be just below the top in a year. I don't know whether...
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Operations
We have a good partnership with the vendor. Azara Healthcare is very good about training. Through...
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Loyalty, Relationship
Recently, Azara Healthcare merged with i2i Population Health, which is another population health...
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Relationship
Azara Healthcare is very good at initiating helpful communication. They have provided guidance and...
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Relationship
In the way that I have reached out, the support is fantastic. I think it has gotten better because I...
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Loyalty, Product
The product is good. There is always room for improvement, so I would rate it just below the top in...
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Operations
Azara Healthcare does amazing with their implementation services. With the go-live process, we get a...
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Loyalty, Relationship
Azara Healthcare was one of the only vendors when our funder was doing some regulatory changes to do...
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Relationship
Azara Healthcare actually includes us in discussions when they are thinking through designs. That is...
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Product, Value
There are a couple of things Azara Healthcare has available in DRVS that are outside of our normal...
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Loyalty, Relationship
Azara Healthcare doesn't focus a lot on the financial part of our reporting. That is the only thing...
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Loyalty, Product, Value
DRVS is our data warehouse. We can pull our outcomes in real time. The system is very helpful when...
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Value
With DRVS, everything has a cost. I don't know whether I would say that is unfair. But the cost can...
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Relationship
Azara Healthcare has some stuff with their tech support that we have issues with, but at least they...
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Relationship
Azara Healthcare doesn't give us enough feedback. For example, if I send in a patient case, my...
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Relationship, Operations
We are implementing a new module, but I wish the solution were hooked up to an HIE right now. Azara...
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Relationship, Product
The vendor is always up-to-date on all the regulations for our UDS reporting. We use the solution to...
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Loyalty
I would say that we are still going to be satisfied with the solution in the next year. The solution...
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Value
Anything could be cheaper, but when we consider what the solution does, I would say that we have...
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Operations, Product
I would say that the solution is very easy to use, but other end users might disagree. The people...
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Value
We recommend DRVS to others often. We tell people how DRVS has made our annual UDS reporting and the...
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Value
We aren't really nickel-and-dimed, but when we ask for things, we have to look at the scope of work...
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Relationship
We have monthly calls with the vendor, and we also talk with a user group for our network specifically....
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Relationship
The vendor's phone and web support are great. They provide a good service.
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Loyalty, Relationship, Product
The vendor is proactive in that they stay on top of regulation changes, such as UDS measures and any...
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Product, Value
DRVS absolutely drives tangible outcomes. When we onboard a new provider, we can see what they are...
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Relationship
The people at Azara Health are quite involved. There are some high-level people who get on our calls...
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Commentary Summary
Comment Type Breakout