Azara Healthcare DRVS Commentary
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Subject Expert
Benjamin Cassity
Research Director
Commentary Summary
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User Commentary
Relationship
We have done several things with DRVS. We are now in the process of doing something innovative with...
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Culture, Relationship
The two things that make Azara Healthcare stand out are that they are easy to contact and get...
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Relationship
We have a lot of long-standing requests for areas of improvement that we talk to Azara Healthcare...
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Relationship
I recently recommended Azara Healthcare to someone. I told them that DRVS is easy to use. The Azara...
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Relationship
Within our network, there are multiple FQHCs, and the majority of those use DRVS. From a network...
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Relationship
DRVS is a good product. Azara Healthcare has flexibility and is always willing to work with us. They...
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Relationship, Operations
We were early adopters of DRVS, and it has been a really great tool for us. It has been very easy....
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Operations, Product
I'm not as satisfied with the ease of use because end users don't understand the solution. There is...
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Loyalty, Product
There are some enhancements that are in the works. For example, if I wanted to find out what was...
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Product
We have multiple health centers using DRVS. We are really trying to support the health centers to...
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Relationship
We have had a really positive experience over the last year with support and with Azara Healthcare's...
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Operations
We are indirectly a bit responsible for some of the training for DRVS. That is not to say that Azara...
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Operations, Product
I would tell someone considering using DRVS that users get what they put into it. Users do need to...
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Loyalty, Product
Areas of opportunity for Azara Healthcare would be continuing to invest in payer integrations at a...
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Relationship, Product
Overall, I have had an extremely positive experience, and I'm highly satisfied with DRVS. From what...
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Loyalty, Product
Quality improvement is hard. But DRVS gives us what it can give us, and that is what we look at,...
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Loyalty, Operations, Value
One of the reasons that DRVS was chosen was the network of different FQHCs here in our state. We...
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Relationship
Azara Healthcare's support is very good. The support people are very responsive. They usually don't...
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Product
One thing that DRVS doesn't have that I had in a past solution is a way to basically look at a...
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Product
Azara Healthcare does most things really well. They have a lot of different measures that are...
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Operations
When Azara Healthcare does an implementation, they walk us through the whole thing, and it is the...
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Loyalty, Relationship
Azara Healthcare solicits a lot of input, and they work a lot with organizations on improving the...
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Relationship
Azara Healthcare could improve their turnaround time for support tickets.
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Product
DRVS has its quirks with getting data to other places, but the solution delivers extremely well for...
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Relationship, Operations
We are pretty involved with implementing DRVS, and the vendor is very involved, so they set up a...
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Product
DRVS is fully integrated because we get full access to the data and because the back-end work is...
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Product
With DRVS, we are good because the vendor does all the back-end upgrades. We get the solution, and...
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Operations
In terms of training, I know that the vendor tries, I think there are just ongoing challenges with...
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Value
The vendor tries to, for the most part, be pretty mindful about charges. But there are a couple of...
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Product, Value
I would tell others looking at DRVS that it is a great resource. It has really helped with our UDS...
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Product
We mainly use DRVS to run the patients that need their annual wellness visits, and the system will...
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Product
DRVS basically takes information out of our electronic medical record and paints a picture. The...
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Relationship
Azara Healthcare’s implementation was timely. They were responsive and met all of our needs. Azara...
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Loyalty, Relationship
Azara Healthcare is proactive. I work with some executives at Azara Healthcare, and they are pretty...
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Loyalty
DRVS does not meet all of our needs today, but we are working with Azara Healthcare because we have...
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Relationship
With Azara Healthcare’s support, we have some outstanding things that aren't being fixed. Also, I...
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Operations
DRVS helps us meet our quality goals and compare ourselves against other organizations in our area...
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Product
The data in DRVS is good, but we want to see a full bidirectional interface with our EMR, and we...
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Relationship
Azara Healthcare actually listens to their clients. They survey their clients well and identify our...
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Product
I would like to be able to build a report myself out of DRVS. If I were looking for a specific...
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Product
I do not use any of our EHR's reporting, except for financials. I use DRVS to pull data out of our...
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Operations
The strength of Azara Healthcare is that they stay up on clinical quality measures updates. They...
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Relationship
I don't think of Azara Healthcare as a vendor. I think of them more as a partner. It is very rare to...
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Loyalty, Value
If there is anything I have to say about Azara Healthcare, it is that they charge for every little...
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Operations, Value
Azara Healthcare is always offering trainings, and my health center people are annoyed by all the...
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Relationship, Operations
Azara Healthcare meets with us every year to go over what their goals are that they have looked at...
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Culture, Relationship
Azara Healthcare tries to deliver on all their promises. They introduced a plug-in that they had to...
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Product, Value
We have users who were on previous products, and they absolutely love the availability of the...
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Loyalty, Relationship
If we need something, Azara Healthcare will work with me like they do on custom integrations. We...
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Relationship, Operations
Azara Healthcare does really well with implementations. The vendor doesn't have a lot of upgrades....
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Relationship
The only reason I rate Azara Healthcare’s support a little lower is because I contact them through...
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Value
We make sure we get our money's worth. Azara Healthcare really studies the needs of our type of...
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Relationship
We work really closely with Azara Healthcare, and they are very responsive. We are doing a lot of...
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Operations
Azara Healthcare tends to be really responsive. There have been a couple of instances where things...
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Relationship
Overall, DRVS works really well. There are a lot of benefits to it. We hear great things from all of...
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Product
Over the past couple of years, we have worked really well with Azara Healthcare to integrate our...
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Loyalty, Product
DRVS has so much functionality. There is almost nothing that we can't do in DRVS. When it comes to...
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Product
There is nothing really glaring that we are missing in DRVS. Azara Healthcare has thought of quite a...
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Operations
DRVS is an easy product to use the more that we utilize it. There is quite a bit of turnover in the...
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Loyalty, Relationship
Azara Healthcare has done a lot specifically around value-based care. They create new modules and...
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Loyalty, Product
DRVS was initially created to support uniform data system submissions, but since then, it has really...
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Value
We see that a lot of facilities are really positively impacted by what they have spent on DRVS....
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Loyalty
Azara Healthcare is very proactive. The primary reason we moved to DRVS was for our UDS reporting,...
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Product
DRVS is not an application that we have to manage. There are no updates, and we don't have to go...
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Product
There are a lot of ways to schedule reports, but because DRVS is on the web and cloud based, we...
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Loyalty, Value
DRVS drives all our quality measures, and there is a new part of Azara Healthcare's product called...
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Relationship
We have regular meetings with Azara Healthcare where either they show us something that is new or...
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Product
We don’t use DRVS for our VBC contracts because Azara Healthcare has their own software that we...
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Relationship
Azara Healthcare is amazing in their meetings. We go through every single thing with them, and that...
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Product
At the very top of DRVS is a search bar, so if somebody says to look in a report and we don’t know...
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Relationship
Sometimes DRVS is really slow. I have even been on calls with Azara Healthcare in training where the...
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Relationship, Product
We get regular measurements from Azara Healthcare, and that is how we can tell how we are doing...
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Value
What we already pay for from Azara Healthcare is fine, but there is software that we would like to...
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Relationship, Product
The product is just not set up to answer any question that we want compared to running a SQL query....
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Relationship
When we get responses, there is usually an initial response within an hour or two telling us that...
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Operations, Product
DRVS is a very intuitive tool. It is very easy to use. Users don't need to have a technical...
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Product
We have seen some challenges with DRVS because it is based on canned measures and customization, so...
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Relationship, Operations
The vendor is very receptive to building out new measures, reports, and dashboards. When custom...
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Relationship
For any health center facing reporting and data transparency challenges with limited staff to create...
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Relationship
We talked with Azara Healthcare about some things we had on our wish list, and we got great feedback...
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Product
It would be great if we had more integration and collaboration for population health so that...
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Relationship
We have a really good connection with Azara Healthcare, and it has been really great working with...
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