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Azara Healthcare DRVS Commentary
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Subject Expert
Benjamin Cassity
Engagement Partner
KLAS Engagement Partner - Benjamin Cassity
 

Commentary Summary

Comment Type Breakout

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User Commentary

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CIO

My likelihood of recommending DRVS is definitely high. If someone is doing anything with population...

Comment Tone Positive
Pillars Product, Value
Evaluation Unrated

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CIO

Azara Healthcare has a pretty good support team and a pretty good escalation team if the tier-one...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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CIO

For great tools, we sometimes have to pay more than we think we need to pay because we really need...

Comment Tone Negative
Pillars Value
Evaluation Unrated

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CIO

We have a regular DRVS user group meeting to highlight some successes or things that people are...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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CIO

Data retention is a big thing I would like Azara Healthcare to do. They only keep the last two or...

Comment Tone Negative
Pillars Relationship, Product
Evaluation Unrated

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CIO

There are times when Azara Healthcare doesn't provide wiggle room, and I get that. There are a lot...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Manager

Azara Healthcare is very open to communication and feedback. They work with us on development at our...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Manager

DRVS has a lot of options in reporting that we value, but the cost factor for additional payer...

Comment Tone Negative
Pillars Value
Evaluation Unrated

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Manager

With DRVS, we’re getting back more than what we invested. The return on investment and the improved...

Comment Tone Positive
Pillars Value
Evaluation Unrated

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Manager

When we submit a support ticket, Azara Healthcare is receptive and responsive. Even if it takes...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Manager

With DRVS, the reporting capabilities and the ability to map different workflows provide an accurate...

Comment Tone Positive
Pillars Product, Value
Evaluation Unrated

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Director

Azara Healthcare has had a little transition. They acquired i2i Population Health. Azara Healthcare...

Comment Tone Negative
Pillars Loyalty, Relationship
Evaluation Unrated

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Director

One of the things that I have loved about my experience with Azara Healthcare and one of the selling...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Director

There are a lot of things that are needed right now with DRVS. For example, they have Azara Care...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Director

A low point with DRVS is the cost. While the vendor meets the needs of safety nets and offers a lot,...

Comment Tone Negative
Pillars Culture, Value
Evaluation Unrated

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Director

Azara Healthcare is not quite there yet with AI, and that is not their fault. From an organizational...

Comment Tone Negative
Pillars Loyalty, Product
Evaluation Unrated

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Director

Azara Healthcare is a great partner to work with. If there is a need, they will work with us,...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Director

Azara Healthcare is a great partner. The staff members are always very helpful and good at working...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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VP/Other Executive

How Azara Healthcare incorporates robotic technology or AI into their platform over the coming years...

Comment Tone Negative
Pillars Loyalty
Evaluation Unrated

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VP/Other Executive

We have designated people who we meet with regularly, regardless of whether we have issues.

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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VP/Other Executive

DRVS is the population health platform we use among our network. Not all our organizations use the...

Comment Tone Positive
Pillars Loyalty
Evaluation Unrated

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VP/Other Executive

Azara Healthcare is a great partner. We work with them very closely on training with not only our...

Comment Tone Positive
Pillars Relationship, Operations
Evaluation Unrated

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VP/Other Executive

Functionality is changing rapidly with AI, and within our clinically integrated network, we are...

Comment Tone Positive
Pillars Relationship, Product
Evaluation Unrated

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VP/Other Executive

We like the ease of use of DRVS, the functionality, and the vendor's ability to stay on top of the...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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VP/Other Executive

I contract with Azara Healthcare at a health center control-network level, so my pricing structure...

Comment Tone Negative
Pillars Culture
Evaluation Unrated

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Analyst/Coordinator

We now have a few more payers who we are receiving data from and sending data to through DRVS, and...

Comment Tone Positive
Pillars Product, Value
Evaluation Unrated

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Analyst/Coordinator

For the base product where we try to analyze clinical qualities over time, DRVS is really good. We...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Analyst/Coordinator

Azara Healthcare could continue to work with us on what the system's data feeds back to payers look...

Comment Tone Negative
Pillars Relationship, Product
Evaluation Unrated

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Analyst/Coordinator

One thing that the vendor could do to make a positive difference for customers would be to add a...

Comment Tone Negative
Pillars Loyalty, Product
Evaluation Unrated

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Analyst/Coordinator

Azara Healthcare's transparency is pretty good. We can see what is mapped to what. Some things...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Analyst/Coordinator

Support is one of Azara Healthcare's strengths, especially when we benchmark them against other...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Analyst/Coordinator

There is a whole community of health centers and other medical organizations that like using DRVS....

Comment Tone Positive
Pillars Relationship, Product
Evaluation Unrated

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Analyst/Coordinator

It would be helpful if Azara Healthcare could continue to build national contracts with payers. Some...

Comment Tone Negative
Pillars Loyalty
Evaluation Unrated

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Director

We have heard of a few new projects that Azara Healthcare is piloting. One of the projects would...

Comment Tone Positive
Pillars Loyalty
Evaluation Unrated

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Director

DRVS is very user-friendly. It has reports that help us monitor our locations. If a location is...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Manager

DRVS is pretty user-friendly. For the population health management tool, we kind of have to be into...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Manager

I think the system offers a lot of variability; we never know what kind of things can come up. We...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Manager

Azara Healthcare’s support is strong overall. It sometimes takes a little time, but overall, I would...

Comment Tone Positive
Pillars Relationship, Product
Evaluation Unrated

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Manager

We don't have that many integration needs, and Azara Healthcare always meets our expectations. They...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Director

I expect that my overall satisfaction will be just below the top in a year. I don't know whether...

Comment Tone Positive
Pillars Loyalty
Evaluation Unrated

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Director

We have a good partnership with the vendor. Azara Healthcare is very good about training. Through...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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Director

Recently, Azara Healthcare merged with i2i Population Health, which is another population health...

Comment Tone Positive
Pillars Loyalty, Relationship
Evaluation Unrated

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Director

Azara Healthcare is very good at initiating helpful communication. They have provided guidance and...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Director

In the way that I have reached out, the support is fantastic. I think it has gotten better because I...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Director

The product is good. There is always room for improvement, so I would rate it just below the top in...

Comment Tone Positive
Pillars Loyalty, Product
Evaluation Unrated

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Director

Azara Healthcare does amazing with their implementation services. With the go-live process, we get a...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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Director

Azara Healthcare was one of the only vendors when our funder was doing some regulatory changes to do...

Comment Tone Positive
Pillars Loyalty, Relationship
Evaluation Unrated

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Director

Azara Healthcare actually includes us in discussions when they are thinking through designs. That is...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Director

There are a couple of things Azara Healthcare has available in DRVS that are outside of our normal...

Comment Tone Positive
Pillars Product, Value
Evaluation Unrated

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Director

Azara Healthcare doesn't focus a lot on the financial part of our reporting. That is the only thing...

Comment Tone Negative
Pillars Loyalty, Relationship
Evaluation Unrated

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Director

DRVS is our data warehouse. We can pull our outcomes in real time. The system is very helpful when...

Comment Tone Positive
Pillars Loyalty, Product, Value
Evaluation Unrated

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Director

With DRVS, everything has a cost. I don't know whether I would say that is unfair. But the cost can...

Comment Tone Negative
Pillars Value
Evaluation Unrated

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