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Azara Healthcare DRVS Commentary
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Subject Expert
Benjamin Cassity
Engagement Partner
KLAS Engagement Partner - Benjamin Cassity
 

Commentary Summary

Comment Type Breakout

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User Commentary

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Director

I like that Azara Healthcare kept the majority of the i2i team. The transition was a lot easier for...

Comment Tone Positive
Pillars Relationship, Operations
Evaluation Unrated

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Director

I'd like Azara Healthcare to reduce pricing for federally qualified health centers and free clinics....

Comment Tone Negative
Pillars Value
Evaluation Unrated

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Director

I think my only concern with Azara Healthcare is that, as they continue to grow, we continue to get...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Director

Azara Healthcare is very attentive when it comes to answering questions and making assurances. I'm a...

Comment Tone Positive
Pillars Loyalty, Relationship
Evaluation Unrated

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Director

We are running another solution as we’re onboarding our health centers to DRVS so that we aren't...

Comment Tone Positive
Pillars Loyalty, Relationship
Evaluation Unrated

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Director

We talked to other organizations that use DRVS for the same purposes we do and had open...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Other C-Suite

There is a gap of time between the response from Azara Healthcare and the resolution of an issue....

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Other C-Suite

Azara Healthcare is fabulous at partnering with our organization, but I want them to continue to...

Comment Tone Positive
Pillars Relationship, Value
Evaluation Unrated

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Other C-Suite

Azara Healthcare should listen to their healthcare center controlled network users, because we know...

Comment Tone Negative
Pillars Loyalty, Relationship, Product
Evaluation Unrated

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Manager

The vendor had a lot of resources when we first onboarded, and there are also a lot of continuing...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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Manager

There are two different types of support. There's the actual technical support that users experience...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Manager

Sometimes there is confusion about the billing, so there may be an issue with transparency.

Comment Tone Negative
Pillars Culture, Product
Evaluation Unrated

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Manager

We're the middleman between Azara Healthcare, their platform, and supporting the health centers that...

Comment Tone Negative
Pillars Relationship, Operations, Value
Evaluation Unrated

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Manager

I think there are some restraints with the solution right now just based on data availability and...

Comment Tone Positive
Pillars Loyalty, Relationship, Product
Evaluation Unrated

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Manager

It would be beneficial if Azara Healthcare's new solutions could be kept within the same platform...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Manager

Clinician adoption and workflow fit is one of our biggest challenges with DRVS. Sometimes the...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Manager

The product is great. I love the modules. It’s a really great tool, and it's really helpful for...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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COO

When someone asks me about the solution, I always start by explaining how DRVS fits into the...

Comment Tone Positive
Pillars Loyalty, Product
Evaluation Unrated

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COO

We love Azara Healthcare. We just moved into the EHR integration and recently went live. We're going...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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COO

We were one of the pioneers of DRVS's care management module. As we worked through it, we were able...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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COO

I love Azara Healthcare's web products. Their phone support is great. Their staff members are great...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Other C-Suite

We used to be able to make a cohort in DRVS and transfer it over to care management the same day....

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Other C-Suite

There should be an option for virtual attendance to the Azara Healthcare conference. That would be a...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

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Other C-Suite

Someone considering DRVS needs to make sure the mapping is done correctly. They need to know where...

Comment Tone Positive
Pillars Relationship, Operations
Evaluation Unrated

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Other C-Suite

DRVS is a really good system; it has served us well. It changed my life because we had no software,...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Director

Azara Healthcare's training doesn't always connect with healthcare in general. With most vendors...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

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Director

Technology is only as good as the human eyes looking at the data. We've been finding issues, and I'm...

Comment Tone Positive
Pillars Relationship, Product
Evaluation Unrated

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Director

DRVS allows us to validate data by mirroring the EHR and updating once a week, and that helps us...

Comment Tone Positive
Pillars Product, Value
Evaluation Unrated

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Director

Recently, we've been having some issues with the data in DRVS. We had a cybersecurity incident, and...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Director

We all know things are changing so rapidly, especially in healthcare. As long as Azara Healthcare is...

Comment Tone Positive
Pillars Loyalty, Product
Evaluation Unrated

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Director

As we have transitions, there are always learning curves within the system. DRVS was very helpful to...

Comment Tone Positive
Pillars Loyalty, Product
Evaluation Unrated

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Nurse

Azara Healthcare offers several things that we don't use. For what we use the product for, it...

Comment Tone Positive
Pillars Relationship, Value
Evaluation Unrated

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Nurse

I have recommended DRVS multiple times over the years. We're able to take care of our patients at...

Comment Tone Positive
Pillars Product, Value
Evaluation Unrated

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Nurse

When we went live with DRVS, we had recently changed EHRs. There was a person who was doing the...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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Nurse

There are times when I’ll open support tickets for other people. I'm the superuser for the portal,...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Nurse

Azara Healthcare is super easy to work with. The people who work behind the scenes are amazing. Our...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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COO

We've become accustomed to ongoing support, and I feel it's less hands-on now with Azara Healthcare....

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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COO

Azara Healthcare has a very sophisticated registry for us. They have been using UDS. The vendor...

Comment Tone Negative
Pillars Loyalty, Product
Evaluation Unrated

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COO

As Azara Healthcare continues their integration of programs, I think they're probably learning some...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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COO

When we were with i2i, we could ask for something and get a pretty quick response, whether it was a...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Manager

Azara Healthcare has always been willing to discuss ideas, consider feedback, and work through...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Manager

I have to do a significant amount of onboarding training, and I've had to create my own training...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

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Manager

DRVS has advanced analytics capabilities and is highly functional, with strong visualizations that...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Manager

We have people using DRVS. We had many reports run out of DRVS this year. We get our money's worth...

Comment Tone Positive
Pillars Value
Evaluation Unrated

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Manager

DRVS also enables significant self-service that people can do before they have to approach our...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Manager

When I'm trying to explain the difference between our analytics software that we have in-house and...

Comment Tone Positive
Pillars Value
Evaluation Unrated

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Manager

I always tell somebody who's onboarding into a population health tool that we're running out of...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Manager

My last job was with a non-FQHC, and I went from having easy access to prebuilt measures,...

Comment Tone Positive
Pillars Loyalty, Product
Evaluation Unrated

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Manager

In our organization, because the data we have is not live from our EHR vendor, clinicians frequently...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Manager

I've had varied experiences with the abilities of different Azara Healthcare support staff over the...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Manager

We're doing risk stratification or predictive analytics. We're doing data aggregation across...

Comment Tone Negative
Pillars Loyalty, Value
Evaluation Unrated

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Manager

Azara Healthcare is pretty transparent with charges, but they are a little expensive. Some of their...

Comment Tone Negative
Pillars Culture, Value
Evaluation Unrated

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Analyst/Coordinator

With Azara Healthcare support, it took a long time for them to even get our case and assign it to...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Analyst/Coordinator

We just pay for the parts that we use. I feel like Azara Healthcare is trying to make their product...

Comment Tone Negative
Pillars Value
Evaluation Unrated

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Analyst/Coordinator

I would absolutely 100% recommend DRVS, and I do recommend it to people who are trying to get...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Analyst/Coordinator

Azara Healthcare is thinking ahead, and they’re trying to innovate and make the data helpful for us....

Comment Tone Negative
Pillars Relationship, Product
Evaluation Unrated

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Analyst/Coordinator

Azara Healthcare has excellent training that is available right now. They have training that shows...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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CIO

My likelihood of recommending DRVS is definitely high. If someone is doing anything with population...

Comment Tone Positive
Pillars Product, Value
Evaluation Unrated

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CIO

Azara Healthcare has a pretty good support team and a pretty good escalation team if the tier-one...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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CIO

For great tools, we sometimes have to pay more than we think we need to pay because we really need...

Comment Tone Negative
Pillars Value
Evaluation Unrated

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CIO

We have a regular DRVS user group meeting to highlight some successes or things that people are...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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CIO

Data retention is a big thing I would like Azara Healthcare to do. They only keep the last two or...

Comment Tone Negative
Pillars Relationship, Product
Evaluation Unrated

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CIO

There are times when Azara Healthcare doesn't provide wiggle room, and I get that. There are a lot...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Manager

Azara Healthcare is very open to communication and feedback. They work with us on development at our...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Manager

DRVS has a lot of options in reporting that we value, but the cost factor for additional payer...

Comment Tone Negative
Pillars Value
Evaluation Unrated

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Manager

With DRVS, we’re getting back more than what we invested. The return on investment and the improved...

Comment Tone Positive
Pillars Value
Evaluation Unrated

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Manager

When we submit a support ticket, Azara Healthcare is receptive and responsive. Even if it takes...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Manager

With DRVS, the reporting capabilities and the ability to map different workflows provide an accurate...

Comment Tone Positive
Pillars Product, Value
Evaluation Unrated

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Director

Azara Healthcare has had a little transition. They acquired i2i Population Health. Azara Healthcare...

Comment Tone Negative
Pillars Loyalty, Relationship
Evaluation Unrated

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Director

One of the things that I have loved about my experience with Azara Healthcare and one of the selling...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Director

There are a lot of things that are needed right now with DRVS. For example, they have Azara Care...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Director

A low point with DRVS is the cost. While the vendor meets the needs of safety nets and offers a lot,...

Comment Tone Negative
Pillars Culture, Value
Evaluation Unrated

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Director

Azara Healthcare is not quite there yet with AI, and that is not their fault. From an organizational...

Comment Tone Negative
Pillars Loyalty, Product
Evaluation Unrated

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Director

Azara Healthcare is a great partner to work with. If there is a need, they will work with us,...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Director

Azara Healthcare is a great partner. The staff members are always very helpful and good at working...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

 or  to see details.

VP/Other Executive

How Azara Healthcare incorporates robotic technology or AI into their platform over the coming years...

Comment Tone Negative
Pillars Loyalty
Evaluation Unrated

 or  to see details.

VP/Other Executive

We have designated people who we meet with regularly, regardless of whether we have issues.

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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VP/Other Executive

DRVS is the population health platform we use among our network. Not all our organizations use the...

Comment Tone Positive
Pillars Loyalty
Evaluation Unrated

 or  to see details.

VP/Other Executive

Azara Healthcare is a great partner. We work with them very closely on training with not only our...

Comment Tone Positive
Pillars Relationship, Operations
Evaluation Unrated

 or  to see details.

VP/Other Executive

Functionality is changing rapidly with AI, and within our clinically integrated network, we are...

Comment Tone Positive
Pillars Relationship, Product
Evaluation Unrated

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VP/Other Executive

We like the ease of use of DRVS, the functionality, and the vendor's ability to stay on top of the...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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VP/Other Executive

I contract with Azara Healthcare at a health center control-network level, so my pricing structure...

Comment Tone Negative
Pillars Culture
Evaluation Unrated

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Analyst/Coordinator

We now have a few more payers who we are receiving data from and sending data to through DRVS, and...

Comment Tone Positive
Pillars Product, Value
Evaluation Unrated

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Analyst/Coordinator

For the base product where we try to analyze clinical qualities over time, DRVS is really good. We...

Comment Tone Positive
Pillars Product
Evaluation Unrated

 or  to see details.

Analyst/Coordinator

Azara Healthcare could continue to work with us on what the system's data feeds back to payers look...

Comment Tone Negative
Pillars Relationship, Product
Evaluation Unrated

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Analyst/Coordinator

One thing that the vendor could do to make a positive difference for customers would be to add a...

Comment Tone Negative
Pillars Loyalty, Product
Evaluation Unrated

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Analyst/Coordinator

Azara Healthcare's transparency is pretty good. We can see what is mapped to what. Some things...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Analyst/Coordinator

Support is one of Azara Healthcare's strengths, especially when we benchmark them against other...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Analyst/Coordinator

There is a whole community of health centers and other medical organizations that like using DRVS....

Comment Tone Positive
Pillars Relationship, Product
Evaluation Unrated

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Analyst/Coordinator

It would be helpful if Azara Healthcare could continue to build national contracts with payers. Some...

Comment Tone Negative
Pillars Loyalty
Evaluation Unrated

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Director

We have heard of a few new projects that Azara Healthcare is piloting. One of the projects would...

Comment Tone Positive
Pillars Loyalty
Evaluation Unrated

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Director

DRVS is very user-friendly. It has reports that help us monitor our locations. If a location is...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Manager

DRVS is pretty user-friendly. For the population health management tool, we kind of have to be into...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Manager

I think the system offers a lot of variability; we never know what kind of things can come up. We...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Manager

Azara Healthcare’s support is strong overall. It sometimes takes a little time, but overall, I would...

Comment Tone Positive
Pillars Relationship, Product
Evaluation Unrated

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Manager

We don't have that many integration needs, and Azara Healthcare always meets our expectations. They...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Director

I expect that my overall satisfaction will be just below the top in a year. I don't know whether...

Comment Tone Positive
Pillars Loyalty
Evaluation Unrated

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Director

We have a good partnership with the vendor. Azara Healthcare is very good about training. Through...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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Director

Recently, Azara Healthcare merged with i2i Population Health, which is another population health...

Comment Tone Positive
Pillars Loyalty, Relationship
Evaluation Unrated

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Director

Azara Healthcare is very good at initiating helpful communication. They have provided guidance and...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Director

In the way that I have reached out, the support is fantastic. I think it has gotten better because I...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Director

The product is good. There is always room for improvement, so I would rate it just below the top in...

Comment Tone Positive
Pillars Loyalty, Product
Evaluation Unrated

 or  to see details.

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