Azara Healthcare DRVS Commentary
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Subject Expert
Benjamin Cassity
Research Director, VBC
KLAS Research Director, VBC - Benjamin Cassity
 
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User Commentary

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Director

Operations

Azara Healthcare's implementation, adoption, and training processes are very good. We have had a lot...

Feb 2024
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Director

Culture, Product

We have had some struggles with the billing and invoicing pieces of DRVS. That has been a little...

Feb 2024
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Director

Relationship

The system is well suited for us. We are a network of health centers, and the vendor's main client...

Feb 2024
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Director

Relationship

We have had a number of experiences where one of the health centers we work with had engaged Azara...

Feb 2024
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Director

Loyalty, Relationship, Product

If an organization is looking for a really good tool for quality improvement and supporting...

Feb 2024
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Director

Loyalty, Product

There are a few things that I would like DRVS to do better. I would like it to be easier for our...

Dec 2023
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Analyst/Coordinator

Relationship

We would like it if we had an easier point of contact with Azara Healthcare instead of having to put...

Nov 2023
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Analyst/Coordinator

Product

In DRVS, we can pull our care gap information more easily. With DRVS, it is also easier to know what...

Nov 2023
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Director

Operations

During our initial process, the vendor gave a timeline of how long the implementations would go. The...

Oct 2023
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Director

Operations

We are extremely satisfied with the vendor’s training. They really get the implementation, training,...

Oct 2023
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Director

Relationship

We had an issue with one of the offerings that Azara Healthcare had, and the vendor had to go back...

Oct 2023
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Director

Relationship

Azara Healthcare is still working on a couple of components because right now, they can't meet...

Oct 2023
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Director

Relationship

The vendor’s customer base has gotten so large that there is no true phone support. The ticketing...

Oct 2023
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Director

Relationship

Azara Healthcare is an amazing partner to work with. I don't see them as a vendor; they are more of...

Oct 2023
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Director

Loyalty

I like having up-to-date data at our fingertips based on how we document in our EHR. We don't always...

Sep 2023
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Director

Relationship

There are some improvements we would like to see in the way things are displayed and the way we...

Sep 2023
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Director

Operations, Product

DRVS is pretty easy to use once we have been trained. It is probably not the best out there, but in...

Sep 2023
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Director

Relationship, Product

DRVS is mostly focused on UDS. It could expand to focus more on CQMs and HEDIS measures. That would...

Sep 2023
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Director

Relationship

I would like the vendor to reach out to us, probably with an email. Azara Healthcare is not...

Sep 2023
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Director

Relationship

With support, there are two things that go on. One is doing a support ticket. If I were to rate the...

Sep 2023
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Director

Value

With DRVS, there is the basic functionality and then there are additional modules. For example, for...

Sep 2023
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Director

Culture

I am not a huge fan of the vendor’s billing. It is complicated, especially when we have multiple...

Sep 2023
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Director

Operations

Typically, if the vendor is implementing a module, they set up learning sessions. The education...

Sep 2023
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Director

Culture

With the core DRVS product, my one piece of feedback for Azara Healthcare is that sometimes they...

Sep 2023
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Manager

Relationship, Operations

Azara Healthcare has good onboarding for the modules. We also work with someone at Azara Healthcare...

Aug 2023
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Manager

Product, Value

Azara Healthcare has a very high-quality product. When people aren't integrating, it is due to a...

Aug 2023
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Manager

Relationship

I would invest in Azara Healthcare differently than we have. Recently, we have had many issues. We...

Aug 2023
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Manager

Value

I have noticed that with Azara Healthcare, a product will be sold to a health center to be...

Aug 2023
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Manager

Culture, Value

It seems like every time we get funding, Azara Healthcare adds on another module to increase the...

Aug 2023
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Manager

Operations, Value

There is a pretty significant learning curve for DRVS. The COVID-19 pandemic has caused significant...

Aug 2023
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Analyst/Coordinator

Product

Azara Healthcare has put thought into how reporting is necessary, down to how we interact with the...

Aug 2023
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Analyst/Coordinator

Loyalty, Relationship, Product

Azara Healthcare looks to the future, and that is probably their best attribute. They focus on small...

Aug 2023
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CIO

Product

In our area, most of the facilities of a certain type have switched over to using DRVS for their...

Jul 2023
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CIO

Loyalty, Value

We have switched to DRVS, and it has been a great product. DRVS is part of our long-term plans...

Jul 2023
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CIO

Relationship, Product

For certain reporting requirements, we have until a certain date to submit the data, and then,...

Jul 2023
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CIO

Loyalty, Relationship

We will go to Azara Healthcare with a request to do something, and they will let us know whether it...

Jul 2023
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VP/Other Executive

Relationship

Azara Healthcare is very responsive, and if there are any issues, we can send text messages or...

Jun 2023
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VP/Other Executive

Culture

When negotiating and working with several companies, there are always marketing components and...

Jun 2023
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VP/Other Executive

Operations

The training of our users on Azara Healthcare’s product falls on our own organization. Azara...

Jun 2023
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VP/Other Executive

Relationship

Azara Healthcare works quite seamlessly with us, and we have conversations with the vendor...

Jun 2023
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Director

Culture, Value

Azara Healthcare has been very up front around things like the UDS Modernization Initiative and has...

May 2023
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Director

Operations, Product

Upgrades can be done in the background so that when the user logs in, the upgrade is done, and there...

May 2023
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Director

Loyalty, Operations

The main thing I tell a lot of my peers is if they want to find out whether their data is correct...

May 2023
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Director

Loyalty, Relationship

Azara Healthcare is trying to advance a lot. At the user conference, they talked about which things...

May 2023
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Manager

Loyalty

DRVS is part of our long-term plans. The population health space is always changing, but I think...

Apr 2023
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Manager

Culture, Value

Azara Healthcare’s model is starting to have all kinds of different modules and add-ons, but...

Apr 2023
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Manager

Loyalty

Azara Healthcare has been very proactive. There is a big push for the UDS and reporting directly to...

Apr 2023
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Analyst/Coordinator

Operations

We completely rely on DRVS for our quality program. The vendor has more training available than what...

Apr 2023
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Analyst/Coordinator

Operations, Product

It takes a while to get new users up and running on the system and to understand what the system can...

Apr 2023
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Analyst/Coordinator

Relationship

The vendor's web support is good. The vendor's people respond to us quickly. Depending on how...

Apr 2023
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