Healthy Planet Comments

 
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Featured  Reports

Population Health Care Management 2019: Adoption Early But Gaining Traction
Population Health Care Management 2019:
Adoption Early But Gaining Traction
December 2019
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Clearing the Way to Value-Based Care Success: PHM Cornerstone Summit White Paper 2019
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Population Health Management 2018, Part 2: Which Vendors Contribute Most to Patient and Financial Outcomes?
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Related Blogs

The Importance of Alignment in Value-Based Reimbursement

Population Health: Chasing Outcome Alignment

What Makes a Successful Population Health Vendor in 2018?

How Population Health Bucks the Consolidation Trend

Population Health: Start with Teams Not Tools

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VP/Other Executive

Functionality and Upgrades

Part of our ACO was managing Healthy Planet, and we didn't like the direction they were going, so we...

Jan 2021
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VP/Other Executive

Functionality and Upgrades

We have not been really impressed with the product's analytic capabilities. They have claims...

Dec 2020
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VP/Other Executive

Implementation and Training

In regard to training, we don't get a lot of vendor support in general because the vendor is Epic. I...

Dec 2020
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VP/Other Executive

Lessons Learned

The implementation part is more frustrating to our people. Getting information from the vendor just...

Dec 2020
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VP/Other Executive

Functionality and Upgrades

We use EpicCare Link, and that is not a great tool. The vendor knows that and will admit it....

Dec 2020
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Analyst/Coordinator

Other Observations & Comments

Epic is pushing out all of their out-of-the-box models in Healthy Planet. Some models are free, and...

Dec 2020
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Analyst/Coordinator

Other Observations & Comments

In the near future, things with Epic look sort of gloomy, but I am optimistic about the long-term...

Dec 2020
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CIO

Relationship

There are highly-engaged leaders at the highest levels of Epic. This is a new market that is...

Dec 2020
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CMIO

ROI / Cost (care and feeding)

We worked out a deal with Epic because they wanted to charge us a fee for each claim. We were able...

Dec 2020
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CMIO

Functionality and Upgrades

The biggest thing that drove us to successful use of Healthy Planet and population health tools has...

Dec 2020
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CMIO

Other Observations & Comments

We are planning to augment some of the Healthy Planet functionality with our CRM system because one...

Dec 2020
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CMIO

Functionality and Upgrades

I don't think we have fully tapped into all of the Healthy Planet functionality that is available to...

Dec 2020
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Director

Functionality and Upgrades

We would buy Healthy Planet again, but we are kind of slowly getting our feet wet with it. With...

Dec 2020
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Director

Functionality and Upgrades

Healthy Planet is good, but it is not great. It comes down to the external data seamlessly and...

Dec 2020
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Director

Functionality and Upgrades

From an end-user perspective, I will give Healthy Planet high marks for ease of use. Most of the...

Dec 2020
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VP/Other Executive

Functionality and Upgrades

Healthy Planet has come a long way. We have been very pleased with all of the advancements. It is a...

Nov 2020
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VP/Other Executive

ROI / Cost (care and feeding)

There are definitely incremental charges for the system. Epic just changed their model a couple of...

Nov 2020
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VP/Other Executive

Relationship

The vendor's executives are involved quite a bit. They are really good compared to other vendors'...

Nov 2020
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VP/Other Executive

Future Outlook

In the population health tool, I would like to see the ease of the interoperability options for data...

Nov 2020
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VP/Other Executive

Future Outlook

Healthy Planet is part of our long-term plans. It is core to our population health strategy, so we...

Nov 2020
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Analyst/Coordinator

Functionality and Upgrades

We are able to get the majority of what we need out of Healthy Planet, but there are definitely some...

Nov 2020
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Analyst/Coordinator

Service and Support

There was a lot of turnover, but I don't know whether that was unique to us or that was because of...

Nov 2020
 Helpful

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Analyst/Coordinator

Lessons Learned

Epic does a much better job than a lot of other vendors in terms of aggregation abilities, but we...

Nov 2020
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Analyst/Coordinator

Functionality and Upgrades

When Epic gets all of the right elements, the process is pretty seamless. I trust the data. Epic is...

Nov 2020
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Analyst/Coordinator

Functionality and Upgrades

I am not very involved in patient matching. I am involved with it only in the context of claims...

Nov 2020
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Analyst/Coordinator

Functionality and Upgrades

Epic is really complex. I do appreciate the data stores and integrity, but I feel that the process...

Nov 2020
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Analyst/Coordinator

Future Outlook

We don't use Healthy Planet for analytics yet. That is no fault of Epic's; we just need some time to...

Nov 2020
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Analyst/Coordinator

Lessons Learned

I like the functionality, but it requires a lot of work. I am both an end user and responsible for...

Nov 2020
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Analyst/Coordinator

ROI / Cost (care and feeding)

The platform is really expensive, but Epic has priced it in a way that they don't have to...

Nov 2020
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Analyst/Coordinator

Implementation and Training

Epic was fantastic during our implementation, especially in light of the pandemic. The...

Nov 2020
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Analyst/Coordinator

Interfacing and Integration

Our EMR doesn't seem to play well with other systems, or the other systems are not on par with...

Nov 2020
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CIO

Functionality and Upgrades

Epic's upgrades are not one touch. We always have to do a little bit of cleanup and remediation...

Nov 2020
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CIO

Functionality and Upgrades

Healthy Planet is flexible and easy. The vendor has allowed the system to be configured to our...

Nov 2020
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CMIO

Relationship

Epic keeps their promises; they don't make promises like other vendors do. Epic delivers what they...

Oct 2020
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CMIO

ROI / Cost (care and feeding)

We get our money's worth, but the system is pricey but for what we get. I have been knee-deep in...

Oct 2020
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CMO

Interfacing and Integration

We use the product for our population health documentation, including care coordination and gaps in...

Oct 2020
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CMO

Functionality and Upgrades

Epic’s system does what we were told it would do with very few exceptions.

Oct 2020
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CMO

Functionality and Upgrades

We did a lot with Healthy Planet, but we needed data aggregation for many EMRs in our clinically...

Oct 2020
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CMO

ROI / Cost (care and feeding)

For our value-based care contracts, we have developed a lot of internal dashboards and leadership...

Oct 2020
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CIO

Lessons Learned

I would tell someone looking at Healthy Planet to go in that direction because the fundamental...

Oct 2020
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CIO

Other Observations & Comments

Healthy Planet is a good product. Population health is such a broad and complex topic, and it seems...

Oct 2020
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CIO

Functionality and Upgrades

Overall, we are happy with Healthy Planet, and Epic has expanded it over the last few years.

Oct 2020
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CIO

Functionality and Upgrades

The biggest frustration we have with Healthy Planet is being able to leverage it as an enterprise...

Oct 2020
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Director

Functionality and Upgrades

The system definitely works as promoted. It performs the core functions. Everything can always be...

Oct 2020
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Director

Interfacing and Integration

Epic does a good job. If something is an Epic system, it is going to do very well in terms of...

Oct 2020
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Director

Functionality and Upgrades

Our end users find the system very easy to use because they navigate it the way they navigate other...

Oct 2020
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Director

Functionality and Upgrades

There could be more integration with the predictive modeling. The module is just difficult to build,...

Oct 2020
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Director

Service and Support

Epic is actually too proactive. They sometimes forget they are a software company and don't run...

Oct 2020
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Director

Implementation and Training

Healthy Planet is a very robust and powerful tool that can do a lot of great things for population...

Oct 2020
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CIO

Functionality and Upgrades

Things with Healthy Planet are going really well. I have no complaints with Epic and their product....

Aug 2020
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CIO

Service and Support

Through COVID-19, Epic has been incredibly proactive by asking whether they can help. They have been...

Aug 2020
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CIO

Functionality and Upgrades

During a recent upgrade of Healthy Planet, we got all kinds of features that we had been looking...

Aug 2020
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Director

ROI / Cost (care and feeding)

Epic has been keeping all of their promises. There are some pieces of Healthy Planet that we want to...

Aug 2020
 Helpful

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Director

Implementation and Training

Epic has done very well with their training. After working with a couple of other EMR vendors, I...

Aug 2020
 Helpful

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Director

Service and Support

Epic's ongoing support is excellent. I have those rascals at Epic on speed dial, and they are just...

Aug 2020
 Helpful

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Director

Relationship

We do have executive reports. If I reached out, the executives would certainly answer, but I don't...

Aug 2020
 Helpful

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Director

Functionality and Upgrades

I predict that our overall satisfaction with the system will be even higher 12 months from now...

Aug 2020
 Helpful

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Director

Functionality and Upgrades

The only thing that would make the system even better would be if Epic touted and advertised it to...

Aug 2020
 Helpful

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Director

Technology

Epic's overall product quality, including upgrades, is excellent. I would give Epic an even higher...

Aug 2020
 Helpful

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VP/Other Executive

ROI / Cost (care and feeding)

If we had to do things outside of the Epic system, that would be a giant undertaking. We would have...

Aug 2020
 Helpful

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VP/Other Executive

Interfacing and Integration

Folks who are on the Epic system have to do things a certain way. Otherwise, it is really hard to...

Aug 2020
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VP/Other Executive

Functionality and Upgrades

A framework for adding different business units to Healthy Planet would be helpful because when we...

Aug 2020
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VP/Other Executive

Functionality and Upgrades

Upgrades haven't been an issue with Healthy Planet, and there haven't been very many training needs....

Aug 2020
 Helpful

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VP/Other Executive

Other Observations & Comments

The product has claims data. The problem is that it is hard to get. Once we get the data, it is easy...

Aug 2020
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VP/Other Executive

Service and Support

We have monthly conversations with Epic. The executives are definitely engaged. They are reactive...

Aug 2020
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Director

Interfacing and Integration

We evaluated our integrated delivery system. We decided fairly quickly that Healthy Planet was not...

Jul 2020
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Director

Relationship

Epic started off with core things, and they do those things well. Epic does well in terms of...

Jul 2020
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Director

Technology

Epic has gotten caught in a little bit of an innovator’s dilemma because they are having a hard time...

Jul 2020
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Director

Functionality and Upgrades

Epic is always running a few years behind. I am seeing that the vendor isn’t totally understanding...

Jul 2020
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Director

Service and Support

In some new spaces, Epic’s issue of hiring new people hurts even more than normal. I worked with...

Jul 2020
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VP/Other Executive

Interfacing and Integration

As we have invested more and more claims in Epic's engine, things have gotten better and better. I...

Jul 2020
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VP/Other Executive

Functionality and Upgrades

In terms of needed product functionality, the two highest items are episodic grouping and financial...

Jul 2020
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VP/Other Executive

Future Outlook

Epic's newer release will actually give us the ability to group providers. We are looking forward to...

Jul 2020
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VP/Other Executive

Other Observations & Comments

Epic is good at helping us understand how to leverage Healthy Planet, but they are still catching up...

Jul 2020
 Helpful

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Director

Service and Support

Epic’s people are kids that are learning to work in the world and talk to clients. Asking them to...

Jul 2020
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Director

Functionality and Upgrades

We implemented Healthy Planet and got our users fully engaged in walking away from an old process....

Jul 2020
 Helpful

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Director

Implementation and Training

Epic has been a wonderful partner. We actually had Epic's implementation person with us for quite...

Jul 2020
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Director

Lessons Learned

We have seen a strong demand from our Community Connect partners for Healthy Planet. The only...

Jul 2020
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Director

Relationship

Overall, I have strong, positive feedback for Epic and Healthy Planet. I compare a lot of things to...

Jul 2020
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Director

Relationship

When it comes to Epic's executives and their involvement, Epic's organizational structure is very...

Jul 2020
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CIO

Relationship

Epic is an excellent strategic partner. They are willing to help and are proactive with service. I...

Jul 2020
 Helpful

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Analyst/Coordinator

Interfacing and Integration

In general, Epic has done a very good job of supporting us with integration. We have had a lot of...

Jul 2020
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Analyst/Coordinator

Functionality and Upgrades

The system is user friendly. A lot of its user-friendliness depends on the organization making sure...

Jul 2020
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Analyst/Coordinator

Functionality and Upgrades

Admittedly, I haven’t had a lot of exposure to other population health platforms, but I have been...

Jul 2020
 Helpful

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Analyst/Coordinator

Interfacing and Integration

I would say that Epic keeps 90% of their promises. We definitely weren’t lied to at any point. The...

Jul 2020
 Helpful

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Analyst/Coordinator

Implementation and Training

During our implementation, Epic was very structured and had a person to support us. Epic’s training...

Jul 2020
 Helpful

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Analyst/Coordinator

Implementation and Training

The training for the Healthy Planet tools falls more on the organization than Epic. Epic doesn’t...

Jul 2020
 Helpful

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Analyst/Coordinator

Sales and Contracting

As an organization, we sometimes have to filter through what Epic is presenting. There are several...

Jul 2020
 Helpful

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Analyst/Coordinator

Service and Support

Support is where Epic excels. Obviously, the support depends on the application, but our technical...

Jul 2020
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

The reporting tools within Healthy Planet are definitely there. Epic is all about standard...

Jul 2020
 Helpful

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Analyst/Coordinator

Future Outlook

We have had a positive experience with Healthy Planet overall. The product is very good, and Epic...

Jul 2020
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

Epic is always very good at pushing out new developments and enhancing existing tools.

Jul 2020
 Helpful

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Analyst/Coordinator

Other Observations & Comments

With Epic, we are obviously beholden to what they are developing based on the general consensus of...

Jul 2020
 Helpful

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COO

Service and Support

Healthy Planet was promoted to us as being NCQA compliant, and Epic promoted the system as a way for...

Jul 2020
 Helpful

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COO

Interfacing and Integration

Healthy Planet is fine from a care management perspective, but the system falls short in reporting...

Jul 2020
 Helpful

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COO

Service and Support

There are a lot of things that we are discovering in Healthy Planet that we wish we had known about...

Jul 2020
 Helpful

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COO

Functionality and Upgrades

The ease of use with Epic's system is getting better. Our users struggled at the beginning.

Jul 2020
 Helpful

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COO

Service and Support

We usually have to beat Epic over the head to get them to address our issues.

Jul 2020
 Helpful

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VP/Other Executive

Functionality and Upgrades

We have only had one pain point over the years, and that was early on. There was an upgrade where an...

Jul 2020
 Helpful

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VP/Other Executive

Other Observations & Comments

Epic is still developing some things, so when we get those things, we will be extremely satisfied...

Jul 2020
 Helpful

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VP/Other Executive

Relationship

The vendor's executives are very involved. In my experience, the executives have been excellent.

Jul 2020
 Helpful

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VP/Other Executive

Other Observations & Comments

There are some opportunities where the vendor could push out communication a little bit more.

Jul 2020
 Helpful

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VP/Other Executive

Service and Support

I think that we will be very satisfied with the system a year from now. Epic is continually evolving...

Jul 2020
 Helpful

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Director

Future Outlook

Epic is always coming out with something new. I think our satisfaction will be going up the more...

Jul 2020
 Helpful

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Director

Service and Support

We feel strongly that we have gotten a bit of extra support from Epic during COVID-19. Epic...

Jul 2020
 Helpful

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Director

ROI / Cost (care and feeding)

We are experiencing a journey, and we are still early on with Epic. We are looking for ways to...

Jul 2020
 Helpful

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CMIO

Interfacing and Integration

I would tell someone who is looking at population health solutions that Healthy Planet is the best...

Jul 2020
 Helpful

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CTO

ROI / Cost (care and feeding)

The vendor avoids charging for every little thing. We have been impressed with the product.

Jun 2020
 Helpful

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CIO

Sales and Contracting

The vendor does not keep all of their promises. The product isn’t able to do all the things that the...

Jun 2020
 Helpful

 or  to see details.

CIO

Service and Support

The support for the product is just not there. The solution is a bolt-on solution, but it shouldn’t...

Jun 2020
 Helpful

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CIO

Functionality and Upgrades

The product works once it is implemented. We haven’t gotten to a point yet where the system does...

Jun 2020
 Helpful

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CIO

Functionality and Upgrades

The product is just limited, but it should be limitless. It has a lot of available data, but the...

Jun 2020
 Helpful

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CIO

Service and Support

The only disappointments I have had with the Epic representatives have been with this product. There...

Jun 2020
 Helpful

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CIO

Technology

The product seems to have been put on the back burner for Epic; it isn’t a priority for them. The...

Jun 2020
 Helpful

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CIO

Other Observations & Comments

I would love for the system to get some rejuvenation around the social determinants of health. Based...

Jun 2020
 Helpful

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Director

Interfacing and Integration

The interoperability was an issue. We had trouble with getting outside labs into our system in a...

Jun 2020
 Helpful

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Director

Technology

We often have to do a lot of cleaning up to make sure that we are giving the clinicians data that...

Jun 2020
 Helpful

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Director

Interfacing and Integration

Healthy Planet is probably the best tool out there for patient care. Epic is so far ahead with their...

Jun 2020
 Helpful

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CIO

Functionality and Upgrades

We have been on a journey with Healthy Planet. It is still evolving, and a lot of the functionality...

Jun 2020
 Helpful

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Director

Service and Support

To help us deal with COVID-19, Epic has created a couple of different registries, which are their...

Jun 2020
 Helpful

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Director

Technology

We don't have formal training from Epic. We are pretty on top of the implementation of updates and...

Jun 2020
 Helpful

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Director

Functionality and Upgrades

Outside of a couple of caveats, Healthy Planet is functioning pretty well. There is so much more...

Jun 2020
 Helpful

 or  to see details.

Director

Other Observations & Comments

We are integrating our scores and workflows and are trying to drive our decisions based on data. We...

Jun 2020
 Helpful

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Director

ROI / Cost (care and feeding)

Healthy Planet is pretty awesome. I don't know what it costs, but I know that it is helping us make...

Jun 2020
 Helpful

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Director

Future Outlook

Epic is definitely part of our long-term plans, but in terms of delivering new technology, Epic is...

Jun 2020
 Helpful

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Director

ROI / Cost (care and feeding)

In terms of receiving our money’s worth, I feel like Epic is pillaging and plundering. They are...

Jun 2020
 Helpful

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VP/Other Executive

Functionality and Upgrades

Epic isn't really the type of company that makes promises. Sometimes they show us a lot of tools...

Jun 2020
 Helpful

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VP/Other Executive

Implementation and Training

Compared to the training of other healthcare vendors I have had experience with, Epic's training is...

Jun 2020
 Helpful

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Director

Functionality and Upgrades

Healthy Planet has evolved over the last few years. It didn't really start to get traction until the...

Jun 2020
 Helpful

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Director

Future Outlook

Healthy Planet will absolutely be around for the long term. Unless something drastic happens, we...

Jun 2020
 Helpful

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Director

Relationship

Epic is sincere in wanting to give us what they are showing us. They do a good job of working to...

Jun 2020
 Helpful

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Director

ROI / Cost (care and feeding)

Epic blasts customers with massive bills up front, but they don't nickel-and-dime customers because...

Jun 2020
 Helpful

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Director

Implementation and Training

The Epic team for Healthy Planet did pretty well with the implementation. The team doesn't always...

Jun 2020
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Director

Lessons Learned

Healthy Planet is part of an application suite from Epic. If we are going to use Healthy Planet...

Jun 2020
 Helpful

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Director

Functionality and Upgrades

In general, the Epic platform has a lot of clicks. If something can be done with one click, Epic...

Jun 2020
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Director

Functionality and Upgrades

Healthy Planet works as presented, and the product has really grown a lot. We have more breadth and...

May 2020
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Analyst/Coordinator

Functionality and Upgrades

I like what Epic is doing with their population health application. The application is not related...

May 2020
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Analyst/Coordinator

Functionality and Upgrades

Healthy Planet is probably lacking with respect to some reporting and drill-down capabilities...

May 2020
 Helpful

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Analyst/Coordinator

Service and Support

Epic's support is good. There has been turnover with our support people, but I know that is to be...

May 2020
 Helpful

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CIO

Other Observations & Comments

We have adopted Healthy Planet to manage our CIN and our population health efforts. There is a lot...

May 2020
 Helpful

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VP/Other Executive

Service and Support

Due to the COVID-19 crisis, Epic has come up with some risk tools that we are starting to implement....

May 2020
 Helpful

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VP/Other Executive

Functionality and Upgrades

I wasn’t involved in the decision to move to Epic’s system. But compared to our old system, Epic’s...

May 2020
 Helpful

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VP/Other Executive

Relationship

If Epic says they are going to do something now, they don’t actually do it for a year. They...

May 2020
 Helpful

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VP/Other Executive

Other Observations & Comments

Epic avoids charging for every little thing because whatever outrageous amount of money we pay, the...

May 2020
 Helpful

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VP/Other Executive

Functionality and Upgrades

Epic doesn’t have great upgrades. I don’t know whether that is avoidable, but we have moved to the...

May 2020
 Helpful

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VP/Other Executive

Implementation and Training

Epic doesn’t do any training for us; we do all of our own training. I am sure the vendor probably...

May 2020
 Helpful

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VP/Other Executive

Interfacing and Integration

The vendor continues to develop their software to address evolving needs in the space. The...

May 2020
 Helpful

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VP/Other Executive

Other Observations & Comments

Healthy Planet in some ways is a bit of a misnomer because it isn't exactly a separate module, per...

May 2020
 Helpful

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VP/Other Executive

Other Observations & Comments

We will continue to have to evolve as an organization and think about how we reorganize our service...

May 2020
 Helpful

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VP/Other Executive

Lessons Learned

Epic should look to provide some degree of expertise to help people organize their population health...

May 2020
 Helpful

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VP/Other Executive

Other Observations & Comments

The more I have been having conversations with KLAS year after year, the less convinced I have...

May 2020
 Helpful

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Director

Functionality and Upgrades

Our local people love Healthy Planet, and they love Epic. They like the fact that the system is...

Apr 2020
 Helpful

 or  to see details.

Director

Lessons Learned

There was an implementation project in which we built some reporting around a third-party...

Apr 2020
 Helpful

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Physician

Service and Support

Depending on the space, Healthy Planet can be very different from a clinically integrated network,...

Apr 2020
 Helpful

 or  to see details.

Physician

Other Observations & Comments

Epic does a very good job in the population health space. If there is a problem, it is that there...

Apr 2020
 Helpful

 or  to see details.

Physician

Other Observations & Comments

We built all of our reports and benchmarks. We didn't have any registry tools either. We are making...

Mar 2020
 Helpful

 or  to see details.

Physician

Other Observations & Comments

I would recommend that Epic consider building out different registries for different populations and...

Mar 2020
 Helpful

 or  to see details.

Physician

Functionality and Upgrades

The product does a great job of tracking patients. However, the product struggles in our speciality...

Mar 2020
 Helpful

 or  to see details.

Director

ROI / Cost (care and feeding)

When it comes to charging for every little thing, Epic works a little differently. They have Star...

Mar 2020
 Helpful

 or  to see details.

Director

ROI / Cost (care and feeding)

Healthy Planet is one solution from Epic that I would recommend, but I wouldn’t recommend all their...

Mar 2020
 Helpful

 or  to see details.

CIO

Other Observations & Comments

The executives haven't knocked my socks off. They are in the middle of the road. On the other hand,...

Mar 2020
 Helpful

 or  to see details.

CIO

Other Observations & Comments

I don't think we have really made good, productive use of the tools. We are still floundering...

Mar 2020
 Helpful

 or  to see details.

CIO

Other Observations & Comments

I would buy Healthy Planet again, but I would qualify my statement with other remarks. Depending on...

Mar 2020
 Helpful

 or  to see details.

CIO

Functionality and Upgrades

Epic keeps their promises. I don't know that the system is extremely easy to use, but it does what...

Mar 2020
 Helpful

 or  to see details.

CIO

Other Observations & Comments

We had struggles with some insurance-related data importing and processing. Otherwise, the quality...

Mar 2020
 Helpful

 or  to see details.

CIO

Implementation and Training

I assume that the training was good. My analyst really likes the system and felt that the training...

Mar 2020
 Helpful

 or  to see details.

CIO

Other Observations & Comments

I haven't personally seen a tremendous amount of proactivity in terms of population health. I don't...

Mar 2020
 Helpful

 or  to see details.

CIO

Service and Support

Every quarter, we get some really amazing new things. It is a challenge for us to make the best use...

Mar 2020
 Helpful

 or  to see details.

CIO

Other Observations & Comments

Given that we aren't totally sure what our needs are, I would say that the current functionality...

Mar 2020
 Helpful

 or  to see details.

CIO

Other Observations & Comments

The industry seems to be trying to figure out what population health means and what we need to do...

Mar 2020
 Helpful

 or  to see details.

CIO

Other Observations & Comments

We will have Healthy Planet for the long term. That isn't necessarily to say that we won't...

Mar 2020
 Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

Using Healthy Planet has been a disaster. We are looking for another solution to replace it. As a...

Feb 2020
 Helpful

 or  to see details.

VP/Other Executive

Service and Support

In terms of proactive service, Epic definitely gets the lowest score. Their service is terrible.

Feb 2020
 Helpful

 or  to see details.

VP/Other Executive

ROI / Cost (care and feeding)

Epic charges for things. It feels like they charge double for every little thing.

Feb 2020
 Helpful

 or  to see details.

VP/Other Executive

Technology

I will give Epic a slightly high score in terms of delivering new technology because they are trying...

Feb 2020
 Helpful

 or  to see details.

VP/Other Executive

ROI / Cost (care and feeding)

Thinking about receiving my money’s worth from Healthy Planet is a pretty painful subject because it...

Feb 2020
 Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

Epic’s system has a big problem with taking in outside data. If we try to link a claim up to a...

Feb 2020
 Helpful

 or  to see details.

CMIO

Functionality and Upgrades

I find it frustrating that the system has its own category because the system is really a collection...

Feb 2020
 Helpful

 or  to see details.

CMIO

Relationship

I appreciate our Epic team. The team members touch base and try to communicate across different...

Feb 2020
 Helpful

 or  to see details.

CMIO

ROI / Cost (care and feeding)

The vendor does well at driving tangible outcomes. We use the technology to help improve our...

Feb 2020
 Helpful

 or  to see details.

Director

ROI / Cost (care and feeding)

Epic is improving their product's population health functionality, but every new build comes at an...

Jan 2020
 Helpful

 or  to see details.

Director

Implementation and Training

Epic is very engaged in the success of any build. Their on-site visits are helpful, and the project...

Jan 2020
 Helpful

 or  to see details.

Director

Service and Support

Because of Epic's size and relative newness in the population health area, it is hard to find the...

Jan 2020
 Helpful

 or  to see details.

Director

ROI / Cost (care and feeding)

Once we get things up and going, the product is good, but the time and cost it takes to get there...

Jan 2020
 Helpful

 or  to see details.

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