Healthy Planet Commentary
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Subject Expert
Benjamin Cassity
Research Director
Commentary Summary
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User Commentary
Loyalty, Product
We love Healthy Planet. We are really leaping into population health and particularly the...
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Loyalty, Product
One of the super cool things with Healthy Planet that we are working on is the Cheers campaigns. The...
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Culture, Product
One area where we are trying to push the envelope a bit with Epic is making it easier to get claims...
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Operations
There are always lots of moving parts with people coming and going in our health system. I don't...
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Value
I think Epic does try to charge us for every little thing. For example, we were looking at enhancing...
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Product, Value
We have never had an issue with upgrades and things like that. Healthy Planet seems to work well....
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Relationship, Product
Epic is not perfect, but no other competitor has come to the table. Epic was built as a coding...
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Loyalty
We are now driving the use of Healthy Planet everywhere. We have a very operationally unified merger...
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Relationship, Product
I need to be able to talk with noncovered entities without violating HIPAA. For Epic to address this...
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Loyalty
My deal with digital services is that we use the solution's foundation, and we get curious about...
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Loyalty, Product
I more and more appreciate the base build that is in Healthy Planet. When I first encountered this...
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Product
Epic's integration is good because we were able to complete a statewide integration of many...
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Operations
I believe Epic's ongoing training does not exist or is not easily accessible for the end users. We...
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Relationship
Epic is clear about what they can and cannot do. I think Epic does support our IT infrastructure. I...
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Product, Value
Healthy Planet is expensive. I think Epic could provide a little better out-of-the-box tools. We are...
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Loyalty
There is a bit of a learning curve in Healthy Planet with the outreach reports, and we have had to...
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Operations
For training in Healthy Planet, we just have a quick video, and then we do more on-the-job training...
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Loyalty, Product
I would buy Healthy Planet again for sure. Even though we are building out Compass Rose, Healthy...
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Relationship
Support could always be better, but Epic has set the standard for what support should be in this...
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Product, Value
I like the fact that Healthy Planet allows us to give an overall view of our population. It allows...
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Relationship
Epic keeps all promises, and they are very conservative in what they promise. They are very honest,...
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Loyalty, Product
We use the Hierarchical Condition Category, and that has gone really well for us. Epic has...
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Product
One of Epic's strengths with Health Planet is it is in the EMR. In another vendor product, that...
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Product
Most of the Healthy Planet end-user workflow is ambulatory build. And it can be complicated, from...
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Product
We only push to Epic what we need for operational use. That is why, for me, interoperability is...
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Relationship, Operations, Product
Epic has a really good line of sight. They understand where Healthy Planet needs to go. On Compass...
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Relationship
Epic’s upgrades are fine. Epic has a pretty streamlined process and is continually putting updates...
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Loyalty, Product
Epic's systems are highly configurable. Now that we are on Epic's systems, we can outsource all of...
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Loyalty
The trajectory of Healthy Planet is going to be very similar to Epic's trajectory with their other...
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Loyalty, Product
A lot of the functionality that meets our needs is dependent on merging data science tools along...
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Operations, Product
Healthy Planet has been doing well. However, there is a widespread disconnect between the enterprise...
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Loyalty
There is going to be an arms race with health systems. We will have to see whether third-party...
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Loyalty, Operations
Our actual implementation of Healthy Planet was very sparse. It isn't an actual platform, and it...
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Value
The up-front cost of Healthy Planet is pretty exorbitant. It is like going to a very nice Las Vegas...
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Loyalty, Product
Healthy Planet works really well within the Epic suite, but it only works so-so externally. Compared...
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Operations
Epic is a little better than average in terms of implementation. Epic isn't horrible, but they...
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Relationship
It is hard for me to separate Epic’s proactiveness for the different modules. Some Epic modules are...
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Product
Healthy Planet still has a lot of trouble pulling things in from other places. It still ingests data...
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Loyalty, Product
My satisfaction with Epic hasn't changed for a couple of years. I sort of like Healthy Planet, but...
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Product
I would recommend Healthy Planet based on some of the functionality that we use and the support that...
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Loyalty, Product, Value
We use Compass Rose within Healthy Planet; Compass Rose is tailored specifically for ambulatory case...
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Loyalty, Relationship, Product
There are still probably a couple of gaps where we have to go outside of Epic, like for some of...
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Loyalty, Value
We are tethered to Epic. We pay for the suite of services, so it is more bundled. Healthy Planet is...
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Relationship
My team has a very close contact person with Epic. We meet regularly, and they have a ticketing...
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Operations
We don't really get training from Epic on Healthy Planet. We have our own training team that we...
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Relationship, Product
Epic is pretty transparent on functionality and upcoming functionality. They don't tend to...
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Product, Value
In terms of the product driving tangible outcomes, it is hard to say because Healthy Planet...
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Relationship
We get pretty regular executive attention.
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Operations
When it comes to training people on Healthy Planet, we ultimately have to do that on our own, and we...
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Loyalty
I would purchase Healthy Planet again because it provides one complete point of perspective for...
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Relationship
Some of the tickets that we have sent to Epic have gone unresolved. We ask for complicated things...
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Operations, Product
The vendor could make things easier for us by reducing the time it takes for us to complete tasks in...
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Value
We experienced some unexpected things with the vendor's charges. Whenever new AI comes up, it is...
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Relationship, Product
Epic still views some of their systems as separate, like Healthy Planet and Caboodle or Slicer...
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Product
Healthy Planet aggregates data and provides prospective opportunities for improved Hierarchical...
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Relationship, Value
Support from Epic for Healthy Planet is good. I wouldn’t change much. We receive our money's worth,...
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Product
A lot of time is spent on the user end to validate the codes identified as potential opportunities...
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Product, Value
If we are willing to put the sweat into Healthy Planet, we can make the tool do some amazing things....
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Product
The Chronicles version of the Healthy Planet database does work well, but when we have to move its...
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Relationship
Epic has some really good people. They have a committed workforce that does care about the customer,...
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Product
We want more simplified processes to take metrics and data that we refine in Healthy Planet and have...
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Value
Healthy Planet does cost a lot of money in personnel time. The time cost is not actually with the...
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Product
The reports could be simplified so they load faster, but we do need critical data to validate things...
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Product
The interoperability with Healthy Planet could be done better. The system is not really built to be...
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Product
When we are trying to do things at scale, we may want to pivot into the cohort and see them in the...
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Relationship
There was a lot of proactive engagement from the person who was running Healthy Planet; that was...
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Relationship
We have to go through some layers to get to someone empowered to solve our problems at Epic....
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Product, Value
Healthy Planet does a lot of things really well. Epic defines what good data is, and I can...
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Loyalty, Relationship, Product
Epic is working on their VBC road map for their analytics, and that continues to be important. That...
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Relationship
Epic needs to expand more on operational sensitivity. It is almost more like operational awareness....
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Product
The problem with Healthy Planet is it is sometimes inflexible. We can't make it do what we want in...
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Relationship
I am pleased with Epic. We can get to a problem solver easily. It is a different level of support. I...
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Relationship
Epic is very open to the idea of us talking to their developers. Their developers take our thoughts...
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Relationship, Operations
The training for Healthy Planet is good because Epic usually gives us a dedicated technical services...
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Relationship
I use the support from Epic's user web, but I don't get any real support from that. In my role, I...
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Value
The system's measurable outcomes are affected by many different things. It is hard for us to point...
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Product
Healthy Planet is constantly being developed, but sometimes, the first version of something in it is...
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Product
The tricky thing about Healthy Planet is that the platform is across everything, so compromises have...
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Loyalty, Operations
Epic is very effective at training users for their scenarios, but Epic's scenarios sometimes miss...
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Loyalty, Product
Healthy Planet's visuals are very overwhelming for clinicians out of the box. There isn't really a...
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Value
Epic has taken a path of subdividing and branching out various products with Healthy Planet for what...
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Product
The functionality for building reports in Healthy Planet is challenging and not very flexible. It is...
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Operations, Product
Healthy Planet does take getting used to. There is a lot on each screen, and there is a steep...
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Value
Epic doesn’t charge us for tiny things or support tickets that we put in, but if we add another...
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Loyalty, Product, Value
Healthy Planet takes a back seat. I don’t know that we have totally adopted, implemented, or...
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Loyalty, Product, Value
Healthy Planet drives a lot of our population health goals, and we have seen some really impressive...
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Relationship, Operations
Epic does a nice job of keeping us up to speed on upgrades, and we have our own Healthy Planet...
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Product
Healthy Planet has a nice integration with other things like Care Companion, MyChart, and some other...
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Product
There are two pieces that need to be improved with Healthy Planet. One is that we need campaigns on...
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Culture, Value
One of the things that I really loved was that Epic changed the way that they were licensing Healthy...
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Loyalty, Product
I would never go away from Healthy Planet because it is integrated with Epic's other systems. I'm a...
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Loyalty, Relationship
Epic has been really good. We have been looking at what we need to do to really bring Healthy Planet...
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Culture, Value
Epic won't necessarily charge for some things, but we have to go through a whole process.
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Product
One of Healthy Planet's biggest strengths is that it is directly integrated into our ERM, so all of...
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Value
Epic could improve some of their costs and analytics in Healthy Planet, like their ability to...
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Product
For end users, Healthy Planet is baked into the Epic experience unless users are in a certain role...
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Loyalty
We want Epic's value-based management dashboards because those will give us a lot more insight into...
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Loyalty, Product
The biggest reason we are leaning into Healthy Planet over other tools is the actionable value of...
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Product
Most of the population elements that we are really looking at are for things like mammograms,...
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Product
This module is the best-of-breed product. I can't think of anything bad. Obviously, there are...
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Relationship, Operations
Epic brings their immersion teams in. Those are the programmers who wrote the system, and then Epic...
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Product
For Healthy Planet, we need AI to be more prognostic for more identification of and outreach to...
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Relationship, Operations
We have a good relationship with Epic, and our team interacts with their support people pretty well....
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Product
There is always a need in our workflows for population health, value-based care, and other things....
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Product
Epic's Compass Rose product is not Healthy Planet, and it is not part of Healthy Planet, but the way...
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Operations
Epic doesn't provide training. They have some training material, but the training is partially on...
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Product
In Healthy Planet, there are things like registries where we can enable external entities. There are...
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Relationship
Epic's support on the Healthy Planet side has turnover. We frequently have to deal with new...
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Value
Even if we have a Healthy Planet license, there are add-on charges. For example, if we want to do an...
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Product
There are other third-party vendors that have more AI-driven solutions and are using chatbots and...
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Product
Our approach has always been to use Epic first. If Epic has a product, even if it gets us 80% of the...
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Relationship
We get excellent support from Epic. We have a good Epic team assigned to us. We have so much access...
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Product
Healthy Planet can be a little overwhelming. We have to be a bit techy to set it up. We can’t pick...
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Loyalty, Product
Healthy Planet has an interoperability tool, so it has very good interoperability. Epic provides us...
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Loyalty
Our organization decided to go with Epic because we were unsatisfied with our previous electronic...
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Product, Value
We can do a lot with Healthy Planet; the foundation programming is a great place to start, and then...
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Product
There are a couple of things I would love to see from Healthy Planet. When we have a gap list, we...
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Relationship
Epic provides us with subject matter experts who support us, and those experts are great. We can...
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Product, Value
When it comes to Epic delivering new technology for us, it is sometimes a question of the system's...
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Operations, Product
The system is fairly easy to use, but it still requires a lot of work.
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Product
Getting projects off the ground in a certain area is hard because the projects require analysts. I...
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Product
I don't know that I have seen substantial changes or upgrades happen since I was first introduced to...
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Loyalty
My satisfaction with Healthy Planet overall will go up in the next year because I will probably...
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Product, Value
Healthy Planet is an excellent tool for helping to track clinical eligibility in a certain space and...
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Loyalty, Product
Healthy Planet has been around for a long time, and it is a broad application. We use Healthy Planet...
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Operations
Training from Epic is not very frequent, and there are no certification requirements necessarily. So...
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Product, Value
The challenge that we have with the system is that we don't have a good method of holding our...
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Product
The system could do a better job of tying ACO processes and registries into Epic's newer tools, like...
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Relationship, Product
I always say the same thing when people ask me about Epic's tools. Other vendors will support users...
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Operations
Epic could work on having more comprehensive training and resources for end users on Healthy Planet....
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Relationship, Product
Right now, social determinants of health are a huge aspect of population health, and so are our...
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