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PHM Downside Risk 2021: Guiding Principles from Successful Organizations
PHM Downside Risk 2021:
Guiding Principles from Successful Organizations
October 2021
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Population Health Vendor Overview 2021: Matching Vendor Capabilities to PHM Needs
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The Importance of Alignment in Value-Based Reimbursement

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How Population Health Bucks the Consolidation Trend

Population Health: Start with Teams Not Tools

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User Commentary

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Director

Epic's implementation services for upgrades are very good, but as far as the solution's initial...

Oct 2021
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VP/Other Executive

Our representative is knowledgeable, and we have been able to get some Epic Boost resources that are...

Sep 2021
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VP/Other Executive

The vendor could support more workflow designs and training materials. Some of the care management...

Sep 2021
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Manager

The vendor has done a lot of work on Healthy Planet. The solution has come a long way over the last...

Sep 2021
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Manager

We have had better resources in the past than our current resource, but we have also had worse...

Sep 2021
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Manager

Lately, the vendor has been more accommodating with performing remote work. From a cost perspective,...

Sep 2021
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Manager

Healthy Planet is still a work in progress. Its care-planning functionality is a little weak. I...

Sep 2021
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Director

It is incredibly important that Epic understands our workflows and incorporates them into their...

Aug 2021
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Director

Epic definitely has a vision that they are delivering. They are very adept at telling us about...

Aug 2021
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Director

Epic has been very responsive and in tune with what we have been looking at doing with Healthy...

Aug 2021
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VP/Other Executive

We are transitioning to Healthy Planet, and Epic has some pluses and minuses. The minus on their...

Aug 2021
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VP/Other Executive

Best-of-breed products are really good until we are actually trying to integrate across major EMR...

Aug 2021
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VP/Other Executive

Epic has great clinical workflow tools and a great EMR in the ambulatory space, but they are...

Aug 2021
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VP/Other Executive

Nobody is crying about Healthy Planet yet. That is a good sign. A recent update is going really...

Aug 2021
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VP/Other Executive

Epic did a really good job of flipping all the training to a virtual format. However, it looks like...

Aug 2021
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VP/Other Executive

We negotiated a really good contract with Epic. Compared to the other vendors in the market, Epic's...

Aug 2021
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CIO

There is a continued push from the industry to participate in value-based care. Epic is putting...

Aug 2021
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CIO

Epic has a ways to go but is still quite good. They need a little more maturity. There was a...

Aug 2021
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CIO

Epic is very open to saying what they don't have yet and what they are working on. I appreciate...

Aug 2021
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CIO

Healthy Planet is not fully driving outcomes right now, but it is starting to provide us with very...

Aug 2021
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Manager

Healthy Planet was a deciding factor for us when we chose to move to Epic because we wanted a...

Aug 2021
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Manager

I can't dig into the solution and manipulate data as much as I could with our previous product. The...

Aug 2021
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Manager

We were oversold on some things in the system. There were some things that weren't as plug and play...

Aug 2021
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Manager

We haven't been able to do much as far as our integration goals go. Our integration projects have...

Aug 2021
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Manager

We have a support person who we can reach out to at any time. The only issue that we have with that...

Aug 2021
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Manager

I like the fact that the solution is right in our EMR. It allows us to better access patient records...

Aug 2021
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Manager

The solution is easy for our front-end users. It allows them to look at things in different ways....

Aug 2021
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CMIO

Epic tends to overpromise and underdeliver when it comes to their systems' reporting, workflows, and...

Aug 2021
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CMIO

Healthy Planet is frustrating. We feel like we have to reinvent the wheel in this system. We can't...

Aug 2021
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CMIO

Healthy Planet has evolved a little bit. When it was first launched, the name Healthy Planet was...

Aug 2021
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Director

We have many physicians on the same instance of Epic, so it is really nice that all the things that...

Jul 2021
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Director

We work with several physicians who are not on Epic's system, so while we have a good means of...

Jul 2021
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Director

I am much more pleased with Healthy Planet than I was a few years ago. Epic has been making it...

Jul 2021
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Director

Lately, Epic changed something that made us feel like they must have heard us complaining about the...

Jul 2021
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Director

Simplifying the views and the number of clicks would really improve our ease of use. Epic is trying...

Jul 2021
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Director

Epic is really good at phone and web support, and they are good at being proactive in their service....

Jul 2021
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VP/Other Executive

Epic is fairly well known for scrupulously avoiding overpromising and underdelivering when they are...

Jul 2021
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VP/Other Executive

Epic charges a lot for their licensing, and there are a lot of things that get thrown in. With other...

Jul 2021
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VP/Other Executive

Epic doesn't train our users. They have extremely robust documentation available online. Epic also...

Jul 2021
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VP/Other Executive

Epic is a vast ecosystem. There are some places where they are succeeding off of the scale, but...

Jul 2021
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VP/Other Executive

Epic's main benefit is their customer support. They have actual, structured programs that monitor...

Jul 2021
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Manager

The product is good. No question about that. Epic is the leader in the industry, and they are...

Jun 2021
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Manager

On the population health side, Healthy Planet has restrictions around being able to import the data....

Jun 2021
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Manager

We did go a bit over budget in terms of resources and getting the right help from Epic. The staffing...

Jun 2021
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Manager

It is quite a struggle to get the data out of Epic, and there are a lot of reporting limitations....

Jun 2021
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Manager

I would just advise Epic to have more experience and expertise. I would like a support person from...

Jun 2021
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Director

The Healthy Planet project took a long time, and there was a lot that we didn't understand. There is...

Jun 2021
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Director

Some of the tools in Healthy Planet are fairly generic even though the problems that we are trying...

Jun 2021
||
(0)
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Director

I am not sure about the day-to-day details of the system, but there are gaps in Healthy Planet. We...

Jun 2021
||
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VP/Other Executive

If I were starting from scratch, I would not go with Healthy Planet. I really don't have a choice...

Jun 2021
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VP/Other Executive

Epic is so large that when it comes to keeping promises, they give a halfhearted attempt, but they...

Jun 2021
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(0)
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COO

We use Healthy Planet's functionality for all of our ACO work as well as some of our plan functions....

Jun 2021
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COO

I have heard some really great things about Healthy Planet's whole-person view and the ease of...

Jun 2021
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VP/Other Executive

Epic provides a clinical foundation of information, and our care coordinators can leverage the...

Jun 2021
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VP/Other Executive

We took a couple of steps back when we implemented Healthy Planet. We worked with another population...

Jun 2021
||
(0)
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Director

Overall, Healthy Planet is an excellent tool. It allows us to better manage the health of our local...

Jun 2021
||
(0)
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Director

It can be a challenge to attribute patients to providers in Healthy Planet. It can be also difficult...

Jun 2021
||
(0)
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CMIO

The pieces of Healthy Planet that we use are effective but not perfect. Some of the Healthy Planet...

Jun 2021
||
(0)
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CIO

Whether we would buy Healthy Planet again is questionable. We jumped on the bandwagon thinking that...

Jun 2021
||
(0)
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CIO

Healthy Planet was supposed to offer us a way to get claims data analysis and drive down costs. Then...

Jun 2021
||
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CIO

We haven't been introducing a lot of new functionality in Healthy Planet. Any new functionality has...

Jun 2021
||
(0)
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CIO

We are trained in support, but an implementations is a different animal. There is a lot less success...

Jun 2021
||
(0)
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CIO

In terms of integration, the strategy is always to use Epic's products first. We give Epic high...

Jun 2021
||
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CIO

I like the fact that the system is payer agnostic. We suck in a lot of data from payers. We aren't...

Jun 2021
||
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CIO

We need more native support on clean data; that support is just manually intensive.

Jun 2021
||
(0)
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CIO

In general, each Epic module is supported by its own team structure. If that team is supporting us,...

Jun 2021
||
(0)
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CIO

Most of our conversations are about driving down cost, managing care gaps, and measuring quality....

Jun 2021
||
(0)
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CIO

With Healthy Planet, it is challenging to bring in external data, such as claims data and other...

May 2021
||
(0)
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CMO

It has been hard to follow a timeline to fully adapt to Healthy Planet. The biggest challenge that a...

May 2021
||
(0)
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Director

Healthy Planet is a good product. Epic has a real vision for population health management and for...

May 2021
||
(0)
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Analyst/Coordinator

There are advantages to Healthy Planet, but it just seems immature, particularly with the predictive...

May 2021
||
(0)
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Analyst/Coordinator

It seems like sometimes we just need to get the right person to be successful with Epic’s support....

May 2021
||
(0)
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Director

There is a wide range of SDOH functionality, and while that is an emerging space that is evolving...

May 2021
||
(0)
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Director

Epic could improve in the realm of interoperability. We have had to be pretty innovative in order to...

May 2021
||
(0)
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Director

Healthy Planet has a lot going on. We are looking at EpicCare Link now. We didn't bring it on years...

May 2021
||
(0)
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Director

Epic is looking at streamlining things, but things are still a little siloed. The analysts are very...

May 2021
||
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Director

I love the ability to gather the information that we need about different patient populations. We...

May 2021
||
(0)
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Director

I like our ability to manage multiple populations successfully and integrate that work with our...

May 2021
||
(0)
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Director

We haven't used the system yet, but the Epic system is now HEDIS certified for submissions, and that...

May 2021
||
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Director

Epic could improve by having a more consistent approach to complex care management, closing care...

May 2021
||
(0)
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Analyst/Coordinator

Although Healthy Planet is immature, it is going to be helpful, and it will get better over time....

May 2021
||
(0)
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Director

Healthy Planet is great. This year, we have invested a lot in building new metrics. Behavioral...

May 2021
||
(0)
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Director

Epic has a tremendous product. They are probably the best vendor that I have ever worked with. They...

May 2021
||
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CIO

We need to use more of Healthy Planet. We built similar functionality ourselves, but at that point,...

May 2021
||
(0)
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CIO

The functionality is a few years behind what we need. The system has good features, but they have...

May 2021
||
(0)
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CIO

One big area of focus for the product should be around automated outreach and actions. Rather than...

May 2021
||
(0)
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VP/Other Executive

Epic has done some good things with their Storyboard system and the usability of Healthy Planet. In...

May 2021
||
(0)
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VP/Other Executive

There are more solutions out there than there were even a year ago. Epic does address a lot of...

May 2021
||
(0)
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VP/Other Executive

We continue to use Healthy Planet and other Epic tools to help us with care management within our...

May 2021
||
(0)
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VP/Other Executive

We realized that Epic inherently doesn't have any benchmarking capabilities, and that is why we look...

May 2021
||
(0)
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Director

Our Epic implementation was very fast paced. They have a quick timeline and bring in a lot of...

May 2021
||
(0)
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Director

During upgrades, Epic has been very supportive. I love my technical counterpart over there; that...

May 2021
||
(0)
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CMIO

We have done a really good job with quality care gaps in the system. The piece we are working on now...

May 2021
||
(0)
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CMIO

The biggest thing that Epic could focus on is the integration of non-Epic data. Epic needs to figure...

May 2021
||
(0)
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CMIO

The vendor tends to underpromise and overdeliver. Some of the challenges with implementations are...

May 2021
||
(0)
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CMIO

The vendor doesn't charge for every little thing. There are certain modules that have separate...

May 2021
||
(0)
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CMIO

Healthy Planet is good. We have poked around at other systems, but we have only really used Healthy...

Apr 2021
||
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CMIO

Sometimes, the system can be a little difficult for end users to run reports in. The process for...

Apr 2021
||
(0)
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Manager

In terms of Epic delivering new technology, that involves a lot of different technology requests....

Apr 2021
||
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Manager

We have been able to measure a lot of great outcomes with the Healthy Planet tools, including...

Apr 2021
||
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Manager

Healthy Planet is a population health tool that can really help teams identify high-risk patients,...

Apr 2021
||
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Director

We have our TS and BFFs. I would rate the support really high. Epic is very transparent.

Apr 2021
||
(0)
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Director

We use Healthy Planet as our main population health tool. We use the Epic SDOH screening tool. It is...

Apr 2021
||
(0)
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Director

I don't think Epic is terrible about nickel and diming. We get our money’s worth with Healthy Planet...

Apr 2021
||
(0)
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Director

Epic could continue to integrate the system more with the patient-facing software, such as the...

Apr 2021
||
(0)
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Manager

We have found Healthy Planet to be an extremely effective solution for our team. It has been such a...

Apr 2021
||
(0)
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Director

Social determinants of health is a huge project for us, and ever since we implemented Healthy...

Apr 2021
||
(0)
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Director

Healthy Planet is one of Epic's newer applications. They have clients on it, but not a lot. We can...

Apr 2021
||
(0)
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Director

Epic launched a few different things, but I am not sure they have the full picture of the product....

Apr 2021
||
(0)
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Director

Our support from Epic is good. We have a representative that is very good when we bring that person...

Apr 2021
||
(0)
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Director

Epic and another vendor we use are working on an integration, but it has been a couple of years of...

Apr 2021
||
(0)
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VP/Other Executive

We are possibly making some internal changes and trying to determine whether we will still use...

Apr 2021
||
(0)
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VP/Other Executive

I don't hear a lot of noise around Healthy Planet. The system is very integrated.

Apr 2021
||
(0)
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 or  to see details.

VP/Other Executive

Epic is a little stuck in the traditional role, and they need to be thinking a little bit broader...

Apr 2021
||
(0)
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VP/Other Executive

I was very pleased with the implementation services for Healthy Planet. I have a Healthy Planet...

Apr 2021
||
(0)
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VP/Other Executive

The system works as promoted, but Epic's licensing and cost model is not very transparent. Based on...

Apr 2021
||
(0)
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VP/Other Executive

Epic is bad at having an integration point with a payer. Epic still thinks of every single person as...

Apr 2021
||
(0)
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Director

By far, Epic is one of the best technology companies that I have ever worked with. We know our Epic...

Mar 2021
||
(0)
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Director

Epic gives us a regular report that tells us how we are doing. Epic talks to our executives about...

Mar 2021
||
(0)
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Director

Epic is not just involved in technology; they help us with new regulations too. Epic lets us know...

Mar 2021
||
(0)
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Director

My satisfaction with Epic is increasing. It feels like we are finally getting past the catch-up...

Mar 2021
||
(0)
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Director

Epic does a pretty good job of putting materials out there. We have the challenge that every...

Mar 2021
||
(0)
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Director

Healthy Planet is part of our long-term plans. We are really happy with it, and we will continue to...

Mar 2021
||
(0)
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Director

We have never really had problems with charges from Epic. There are obviously some modules that we...

Mar 2021
||
(0)
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Director

Epic underpromises and overdelivers. We hear from Epic when they can't do something, and then we are...

Mar 2021
||
(0)
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Director

The vendor's biggest opportunities for growth are in the integration area. The solution's ability to...

Mar 2021
||
(1)
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Director

Epic's support is always great. Once we see that the vendor has matured in certain spaces, our...

Mar 2021
||
(0)
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Director

Epic has updated their pricing model to be pretty forgiving. Their prices and licenses for Healthy...

Mar 2021
||
(0)
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Director

We have been using Healthy Planet for many years now. We have matured the system a lot. The...

Mar 2021
||
(0)
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Director

Healthy Planet has really robust functionality. I love that the system is fully integrated into the...

Mar 2021
||
(0)
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Director

There are areas where Epic is improving, but I would love for them to actually sit down and see how...

Mar 2021
||
(0)
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Director

We have found Epic to be responsive in terms of developing new functionality, trying to stay...

Mar 2021
||
(0)
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Director

Overall, we are very excited about the integration into the full EHR and the capabilities. Early on,...

Mar 2021
||
(0)
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Director

The training is in two pieces. There is training for our staff and analysts, and that is awesome. In...

Mar 2021
||
(0)
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Director

Recently, Epic has been so much more proactive as we have reached out to them. Epic has shown us...

Mar 2021
||
(0)
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Director

Epic's response to COVID-19 applies to Healthy Planet in terms of Epic helping us identify and take...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The end-user workflow has been based on the essential healthcare-management process that has had...

Mar 2021
||
(0)
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 or  to see details.

Director

We are going through a large-scale implementation with Epic. The implementation director that I am...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Healthy Planet has been great. This system was much easier for our care managers to learn than our...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Epic has been very transparent about what Healthy Planet offers. Our only issue right now is that...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Our implementation was mostly good. Epic provides some staff training. Most of their training...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We don't have the whole functionality built, but Healthy Planet has been a very important tool for...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Our one challenge with Epic is that they don't have things in multiple languages. When we want to do...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Our challenge is that Epic has a foundational platform, and if we want to make changes, it can take...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Epic doesn't train me, but they train our IT folks. There is frustration about not being able to get...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

It was more useful for me to go directly into our Epic system than into the other system we were...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

It was a lot of work to get everything in place and stood up. Ingesting the claims and developing...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Healthy Planet is really just the branding of a bunch of different tools in Epic's suite. Healthy...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Healthy Planet is very reasonably priced because it is an add-on to sell other licenses. The tool...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Part of our ACO was managing Healthy Planet, and we didn't like the direction they were going, so we...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

We have not been really impressed with the product's analytic capabilities. They have claims...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

In regard to training, we don't get a lot of vendor support in general because the vendor is Epic. I...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

The implementation part is more frustrating to our people. Getting information from the vendor just...

Dec 2020
||
(0)
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 or  to see details.

VP/Other Executive

We use EpicCare Link, and that is not a great tool. The vendor knows that and will admit it....

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Epic is pushing out all of their out-of-the-box models in Healthy Planet. Some models are free, and...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

In the near future, things with Epic look sort of gloomy, but I am optimistic about the long-term...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

There are highly-engaged leaders at the highest levels of Epic. This is a new market that is...

Dec 2020
||
(0)
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CMIO

We worked out a deal with Epic because they wanted to charge us a fee for each claim. We were able...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

The biggest thing that drove us to successful use of Healthy Planet and population health tools has...

Dec 2020
||
(0)
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CMIO

We are planning to augment some of the Healthy Planet functionality with our CRM system because one...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

I don't think we have fully tapped into all of the Healthy Planet functionality that is available to...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We would buy Healthy Planet again, but we are kind of slowly getting our feet wet with it. With...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Healthy Planet is good, but it is not great. It comes down to the external data seamlessly and...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

From an end-user perspective, I will give Healthy Planet high marks for ease of use. Most of the...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Healthy Planet has come a long way. We have been very pleased with all of the advancements. It is a...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

There are definitely incremental charges for the system. Epic just changed their model a couple of...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

The vendor's executives are involved quite a bit. They are really good compared to other vendors'...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

In the population health tool, I would like to see the ease of the interoperability options for data...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Healthy Planet is part of our long-term plans. It is core to our population health strategy, so we...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

We are able to get the majority of what we need out of Healthy Planet, but there are definitely some...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

There was a lot of turnover, but I don't know whether that was unique to us or that was because of...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Epic does a much better job than a lot of other vendors in terms of aggregation abilities, but we...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

When Epic gets all of the right elements, the process is pretty seamless. I trust the data. Epic is...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

I am not very involved in patient matching. I am involved with it only in the context of claims...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Epic is really complex. I do appreciate the data stores and integrity, but I feel that the process...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

We don't use Healthy Planet for analytics yet. That is no fault of Epic's; we just need some time to...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

I like the functionality, but it requires a lot of work. I am both an end user and responsible for...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The platform is really expensive, but Epic has priced it in a way that they don't have to...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Epic was fantastic during our implementation, especially in light of the pandemic. The...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Our EMR doesn't seem to play well with other systems, or the other systems are not on par with...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Epic's upgrades are not one touch. We always have to do a little bit of cleanup and remediation...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Healthy Planet is flexible and easy. The vendor has allowed the system to be configured to our...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

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