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VP/Other Executive

Functionality and Upgrades

Part of our ACO was managing Healthy Planet, and we didn't like the direction they were going, so we...

Jan 2021
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VP/Other Executive

Functionality and Upgrades

We have not been really impressed with the product's analytic capabilities. They have claims...

Dec 2020
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VP/Other Executive

Implementation and Training

In regard to training, we don't get a lot of vendor support in general because the vendor is Epic. I...

Dec 2020
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VP/Other Executive

Lessons Learned

The implementation part is more frustrating to our people. Getting information from the vendor just...

Dec 2020
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VP/Other Executive

Functionality and Upgrades

We use EpicCare Link, and that is not a great tool. The vendor knows that and will admit it....

Dec 2020
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Analyst/Coordinator

Other Observations & Comments

Epic is pushing out all of their out-of-the-box models in Healthy Planet. Some models are free, and...

Dec 2020
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Analyst/Coordinator

Other Observations & Comments

In the near future, things with Epic look sort of gloomy, but I am optimistic about the long-term...

Dec 2020
 Helpful

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CIO

Relationship

There are highly-engaged leaders at the highest levels of Epic. This is a new market that is...

Dec 2020
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CMIO

ROI / Cost (care and feeding)

We worked out a deal with Epic because they wanted to charge us a fee for each claim. We were able...

Dec 2020
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CMIO

Functionality and Upgrades

The biggest thing that drove us to successful use of Healthy Planet and population health tools has...

Dec 2020
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CMIO

Other Observations & Comments

We are planning to augment some of the Healthy Planet functionality with our CRM system because one...

Dec 2020
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CMIO

Functionality and Upgrades

I don't think we have fully tapped into all of the Healthy Planet functionality that is available to...

Dec 2020
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Director

Functionality and Upgrades

We would buy Healthy Planet again, but we are kind of slowly getting our feet wet with it. With...

Dec 2020
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Director

Functionality and Upgrades

Healthy Planet is good, but it is not great. It comes down to the external data seamlessly and...

Dec 2020
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Director

Functionality and Upgrades

From an end-user perspective, I will give Healthy Planet high marks for ease of use. Most of the...

Dec 2020
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VP/Other Executive

Functionality and Upgrades

Healthy Planet has come a long way. We have been very pleased with all of the advancements. It is a...

Nov 2020
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VP/Other Executive

ROI / Cost (care and feeding)

There are definitely incremental charges for the system. Epic just changed their model a couple of...

Nov 2020
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VP/Other Executive

Relationship

The vendor's executives are involved quite a bit. They are really good compared to other vendors'...

Nov 2020
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VP/Other Executive

Future Outlook

In the population health tool, I would like to see the ease of the interoperability options for data...

Nov 2020
 Helpful

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VP/Other Executive

Future Outlook

Healthy Planet is part of our long-term plans. It is core to our population health strategy, so we...

Nov 2020
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

We are able to get the majority of what we need out of Healthy Planet, but there are definitely some...

Nov 2020
 Helpful

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Analyst/Coordinator

Service and Support

There was a lot of turnover, but I don't know whether that was unique to us or that was because of...

Nov 2020
 Helpful

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Analyst/Coordinator

Lessons Learned

Epic does a much better job than a lot of other vendors in terms of aggregation abilities, but we...

Nov 2020
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Analyst/Coordinator

Functionality and Upgrades

When Epic gets all of the right elements, the process is pretty seamless. I trust the data. Epic is...

Nov 2020
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Analyst/Coordinator

Functionality and Upgrades

I am not very involved in patient matching. I am involved with it only in the context of claims...

Nov 2020
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Analyst/Coordinator

Functionality and Upgrades

Epic is really complex. I do appreciate the data stores and integrity, but I feel that the process...

Nov 2020
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Analyst/Coordinator

Future Outlook

We don't use Healthy Planet for analytics yet. That is no fault of Epic's; we just need some time to...

Nov 2020
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Analyst/Coordinator

Lessons Learned

I like the functionality, but it requires a lot of work. I am both an end user and responsible for...

Nov 2020
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Analyst/Coordinator

ROI / Cost (care and feeding)

The platform is really expensive, but Epic has priced it in a way that they don't have to...

Nov 2020
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Analyst/Coordinator

Implementation and Training

Epic was fantastic during our implementation, especially in light of the pandemic. The...

Nov 2020
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Analyst/Coordinator

Interfacing and Integration

Our EMR doesn't seem to play well with other systems, or the other systems are not on par with...

Nov 2020
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CIO

Functionality and Upgrades

Epic's upgrades are not one touch. We always have to do a little bit of cleanup and remediation...

Nov 2020
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CIO

Functionality and Upgrades

Healthy Planet is flexible and easy. The vendor has allowed the system to be configured to our...

Nov 2020
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CMIO

Relationship

Epic keeps their promises; they don't make promises like other vendors do. Epic delivers what they...

Oct 2020
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CMIO

ROI / Cost (care and feeding)

We get our money's worth, but the system is pricey but for what we get. I have been knee-deep in...

Oct 2020
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CMO

Interfacing and Integration

We use the product for our population health documentation, including care coordination and gaps in...

Oct 2020
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CMO

Functionality and Upgrades

Epic’s system does what we were told it would do with very few exceptions.

Oct 2020
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CMO

Functionality and Upgrades

We did a lot with Healthy Planet, but we needed data aggregation for many EMRs in our clinically...

Oct 2020
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CMO

ROI / Cost (care and feeding)

For our value-based care contracts, we have developed a lot of internal dashboards and leadership...

Oct 2020
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CIO

Lessons Learned

I would tell someone looking at Healthy Planet to go in that direction because the fundamental...

Oct 2020
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CIO

Other Observations & Comments

Healthy Planet is a good product. Population health is such a broad and complex topic, and it seems...

Oct 2020
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CIO

Functionality and Upgrades

Overall, we are happy with Healthy Planet, and Epic has expanded it over the last few years.

Oct 2020
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CIO

Functionality and Upgrades

The biggest frustration we have with Healthy Planet is being able to leverage it as an enterprise...

Oct 2020
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Director

Functionality and Upgrades

The system definitely works as promoted. It performs the core functions. Everything can always be...

Oct 2020
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Director

Interfacing and Integration

Epic does a good job. If something is an Epic system, it is going to do very well in terms of...

Oct 2020
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Director

Functionality and Upgrades

Our end users find the system very easy to use because they navigate it the way they navigate other...

Oct 2020
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Director

Functionality and Upgrades

There could be more integration with the predictive modeling. The module is just difficult to build,...

Oct 2020
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Director

Service and Support

Epic is actually too proactive. They sometimes forget they are a software company and don't run...

Oct 2020
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Director

Implementation and Training

Healthy Planet is a very robust and powerful tool that can do a lot of great things for population...

Oct 2020
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CIO

Functionality and Upgrades

Things with Healthy Planet are going really well. I have no complaints with Epic and their product....

Aug 2020
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CIO

Service and Support

Through COVID-19, Epic has been incredibly proactive by asking whether they can help. They have been...

Aug 2020
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CIO

Functionality and Upgrades

During a recent upgrade of Healthy Planet, we got all kinds of features that we had been looking...

Aug 2020
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Director

ROI / Cost (care and feeding)

Epic has been keeping all of their promises. There are some pieces of Healthy Planet that we want to...

Aug 2020
 Helpful

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Director

Implementation and Training

Epic has done very well with their training. After working with a couple of other EMR vendors, I...

Aug 2020
 Helpful

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Director

Service and Support

Epic's ongoing support is excellent. I have those rascals at Epic on speed dial, and they are just...

Aug 2020
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Director

Relationship

We do have executive reports. If I reached out, the executives would certainly answer, but I don't...

Aug 2020
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Director

Functionality and Upgrades

I predict that our overall satisfaction with the system will be even higher 12 months from now...

Aug 2020
 Helpful

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Director

Functionality and Upgrades

The only thing that would make the system even better would be if Epic touted and advertised it to...

Aug 2020
 Helpful

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Director

Technology

Epic's overall product quality, including upgrades, is excellent. I would give Epic an even higher...

Aug 2020
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VP/Other Executive

ROI / Cost (care and feeding)

If we had to do things outside of the Epic system, that would be a giant undertaking. We would have...

Aug 2020
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VP/Other Executive

Interfacing and Integration

Folks who are on the Epic system have to do things a certain way. Otherwise, it is really hard to...

Aug 2020
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VP/Other Executive

Functionality and Upgrades

A framework for adding different business units to Healthy Planet would be helpful because when we...

Aug 2020
 Helpful

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VP/Other Executive

Functionality and Upgrades

Upgrades haven't been an issue with Healthy Planet, and there haven't been very many training needs....

Aug 2020
 Helpful

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VP/Other Executive

Other Observations & Comments

The product has claims data. The problem is that it is hard to get. Once we get the data, it is easy...

Aug 2020
 Helpful

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VP/Other Executive

Service and Support

We have monthly conversations with Epic. The executives are definitely engaged. They are reactive...

Aug 2020
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Director

Interfacing and Integration

We evaluated our integrated delivery system. We decided fairly quickly that Healthy Planet was not...

Jul 2020
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Director

Relationship

Epic started off with core things, and they do those things well. Epic does well in terms of...

Jul 2020
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Director

Technology

Epic has gotten caught in a little bit of an innovator’s dilemma because they are having a hard time...

Jul 2020
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Director

Functionality and Upgrades

Epic is always running a few years behind. I am seeing that the vendor isn’t totally understanding...

Jul 2020
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Director

Service and Support

In some new spaces, Epic’s issue of hiring new people hurts even more than normal. I worked with...

Jul 2020
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VP/Other Executive

Interfacing and Integration

As we have invested more and more claims in Epic's engine, things have gotten better and better. I...

Jul 2020
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VP/Other Executive

Functionality and Upgrades

In terms of needed product functionality, the two highest items are episodic grouping and financial...

Jul 2020
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VP/Other Executive

Future Outlook

Epic's newer release will actually give us the ability to group providers. We are looking forward to...

Jul 2020
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VP/Other Executive

Other Observations & Comments

Epic is good at helping us understand how to leverage Healthy Planet, but they are still catching up...

Jul 2020
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Director

Service and Support

Epic’s people are kids that are learning to work in the world and talk to clients. Asking them to...

Jul 2020
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Director

Functionality and Upgrades

We implemented Healthy Planet and got our users fully engaged in walking away from an old process....

Jul 2020
 Helpful

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Director

Implementation and Training

Epic has been a wonderful partner. We actually had Epic's implementation person with us for quite...

Jul 2020
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Director

Lessons Learned

We have seen a strong demand from our Community Connect partners for Healthy Planet. The only...

Jul 2020
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Director

Relationship

Overall, I have strong, positive feedback for Epic and Healthy Planet. I compare a lot of things to...

Jul 2020
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Director

Relationship

When it comes to Epic's executives and their involvement, Epic's organizational structure is very...

Jul 2020
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CIO

Relationship

Epic is an excellent strategic partner. They are willing to help and are proactive with service. I...

Jul 2020
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Analyst/Coordinator

Interfacing and Integration

In general, Epic has done a very good job of supporting us with integration. We have had a lot of...

Jul 2020
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Analyst/Coordinator

Functionality and Upgrades

The system is user friendly. A lot of its user-friendliness depends on the organization making sure...

Jul 2020
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Analyst/Coordinator

Functionality and Upgrades

Admittedly, I haven’t had a lot of exposure to other population health platforms, but I have been...

Jul 2020
 Helpful

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Analyst/Coordinator

Interfacing and Integration

I would say that Epic keeps 90% of their promises. We definitely weren’t lied to at any point. The...

Jul 2020
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Analyst/Coordinator

Implementation and Training

During our implementation, Epic was very structured and had a person to support us. Epic’s training...

Jul 2020
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Analyst/Coordinator

Implementation and Training

The training for the Healthy Planet tools falls more on the organization than Epic. Epic doesn’t...

Jul 2020
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Analyst/Coordinator

Sales and Contracting

As an organization, we sometimes have to filter through what Epic is presenting. There are several...

Jul 2020
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Analyst/Coordinator

Service and Support

Support is where Epic excels. Obviously, the support depends on the application, but our technical...

Jul 2020
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Analyst/Coordinator

Functionality and Upgrades

The reporting tools within Healthy Planet are definitely there. Epic is all about standard...

Jul 2020
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Analyst/Coordinator

Future Outlook

We have had a positive experience with Healthy Planet overall. The product is very good, and Epic...

Jul 2020
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

Epic is always very good at pushing out new developments and enhancing existing tools.

Jul 2020
 Helpful

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Analyst/Coordinator

Other Observations & Comments

With Epic, we are obviously beholden to what they are developing based on the general consensus of...

Jul 2020
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COO

Service and Support

Healthy Planet was promoted to us as being NCQA compliant, and Epic promoted the system as a way for...

Jul 2020
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COO

Interfacing and Integration

Healthy Planet is fine from a care management perspective, but the system falls short in reporting...

Jul 2020
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COO

Service and Support

There are a lot of things that we are discovering in Healthy Planet that we wish we had known about...

Jul 2020
 Helpful

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COO

Functionality and Upgrades

The ease of use with Epic's system is getting better. Our users struggled at the beginning.

Jul 2020
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COO

Service and Support

We usually have to beat Epic over the head to get them to address our issues.

Jul 2020
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VP/Other Executive

Functionality and Upgrades

We have only had one pain point over the years, and that was early on. There was an upgrade where an...

Jul 2020
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VP/Other Executive

Other Observations & Comments

Epic is still developing some things, so when we get those things, we will be extremely satisfied...

Jul 2020
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VP/Other Executive

Relationship

The vendor's executives are very involved. In my experience, the executives have been excellent.

Jul 2020
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VP/Other Executive

Other Observations & Comments

There are some opportunities where the vendor could push out communication a little bit more.

Jul 2020
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VP/Other Executive

Service and Support

I think that we will be very satisfied with the system a year from now. Epic is continually evolving...

Jul 2020
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Director

Future Outlook

Epic is always coming out with something new. I think our satisfaction will be going up the more...

Jul 2020
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Director

Service and Support

We feel strongly that we have gotten a bit of extra support from Epic during COVID-19. Epic...

Jul 2020
 Helpful

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Director

ROI / Cost (care and feeding)

We are experiencing a journey, and we are still early on with Epic. We are looking for ways to...

Jul 2020
 Helpful

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CMIO

Interfacing and Integration

I would tell someone who is looking at population health solutions that Healthy Planet is the best...

Jul 2020
 Helpful

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CTO

ROI / Cost (care and feeding)

The vendor avoids charging for every little thing. We have been impressed with the product.

Jun 2020
 Helpful

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CIO

Sales and Contracting

The vendor does not keep all of their promises. The product isn’t able to do all the things that the...

Jun 2020
 Helpful

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CIO

Service and Support

The support for the product is just not there. The solution is a bolt-on solution, but it shouldn’t...

Jun 2020
 Helpful

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CIO

Functionality and Upgrades

The product works once it is implemented. We haven’t gotten to a point yet where the system does...

Jun 2020
 Helpful

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CIO

Functionality and Upgrades

The product is just limited, but it should be limitless. It has a lot of available data, but the...

Jun 2020
 Helpful

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CIO

Service and Support

The only disappointments I have had with the Epic representatives have been with this product. There...

Jun 2020
 Helpful

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CIO

Technology

The product seems to have been put on the back burner for Epic; it isn’t a priority for them. The...

Jun 2020
 Helpful

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CIO

Other Observations & Comments

I would love for the system to get some rejuvenation around the social determinants of health. Based...

Jun 2020
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Director

Interfacing and Integration

The interoperability was an issue. We had trouble with getting outside labs into our system in a...

Jun 2020
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Director

Technology

We often have to do a lot of cleaning up to make sure that we are giving the clinicians data that...

Jun 2020
 Helpful

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Director

Interfacing and Integration

Healthy Planet is probably the best tool out there for patient care. Epic is so far ahead with their...

Jun 2020
 Helpful

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CIO

Functionality and Upgrades

We have been on a journey with Healthy Planet. It is still evolving, and a lot of the functionality...

Jun 2020
 Helpful

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Director

Service and Support

To help us deal with COVID-19, Epic has created a couple of different registries, which are their...

Jun 2020
 Helpful

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Director

Technology

We don't have formal training from Epic. We are pretty on top of the implementation of updates and...

Jun 2020
 Helpful

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Director

Functionality and Upgrades

Outside of a couple of caveats, Healthy Planet is functioning pretty well. There is so much more...

Jun 2020
 Helpful

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Director

Other Observations & Comments

We are integrating our scores and workflows and are trying to drive our decisions based on data. We...

Jun 2020
 Helpful

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Director

ROI / Cost (care and feeding)

Healthy Planet is pretty awesome. I don't know what it costs, but I know that it is helping us make...

Jun 2020
 Helpful

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Director

Future Outlook

Epic is definitely part of our long-term plans, but in terms of delivering new technology, Epic is...

Jun 2020
 Helpful

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Director

ROI / Cost (care and feeding)

In terms of receiving our money’s worth, I feel like Epic is pillaging and plundering. They are...

Jun 2020
 Helpful

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VP/Other Executive

Functionality and Upgrades

Epic isn't really the type of company that makes promises. Sometimes they show us a lot of tools...

Jun 2020
 Helpful

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VP/Other Executive

Implementation and Training

Compared to the training of other healthcare vendors I have had experience with, Epic's training is...

Jun 2020
 Helpful

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Director

Functionality and Upgrades

Healthy Planet has evolved over the last few years. It didn't really start to get traction until the...

Jun 2020
 Helpful

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Director

Future Outlook

Healthy Planet will absolutely be around for the long term. Unless something drastic happens, we...

Jun 2020
 Helpful

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Director

Relationship

Epic is sincere in wanting to give us what they are showing us. They do a good job of working to...

Jun 2020
 Helpful

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Director

ROI / Cost (care and feeding)

Epic blasts customers with massive bills up front, but they don't nickel-and-dime customers because...

Jun 2020
 Helpful

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Director

Implementation and Training

The Epic team for Healthy Planet did pretty well with the implementation. The team doesn't always...

Jun 2020
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Director

Lessons Learned

Healthy Planet is part of an application suite from Epic. If we are going to use Healthy Planet...

Jun 2020
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Director

Functionality and Upgrades

In general, the Epic platform has a lot of clicks. If something can be done with one click, Epic...

Jun 2020
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Director

Functionality and Upgrades

Healthy Planet works as presented, and the product has really grown a lot. We have more breadth and...

May 2020
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Analyst/Coordinator

Functionality and Upgrades

I like what Epic is doing with their population health application. The application is not related...

May 2020
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Analyst/Coordinator

Functionality and Upgrades

Healthy Planet is probably lacking with respect to some reporting and drill-down capabilities...

May 2020
 Helpful

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Analyst/Coordinator

Service and Support

Epic's support is good. There has been turnover with our support people, but I know that is to be...

May 2020
 Helpful

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CIO

Other Observations & Comments

We have adopted Healthy Planet to manage our CIN and our population health efforts. There is a lot...

May 2020
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VP/Other Executive

Service and Support

Due to the COVID-19 crisis, Epic has come up with some risk tools that we are starting to implement....

May 2020
 Helpful

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VP/Other Executive

Functionality and Upgrades

I wasn’t involved in the decision to move to Epic’s system. But compared to our old system, Epic’s...

May 2020
 Helpful

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VP/Other Executive

Relationship

If Epic says they are going to do something now, they don’t actually do it for a year. They...

May 2020
 Helpful

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VP/Other Executive

Other Observations & Comments

Epic avoids charging for every little thing because whatever outrageous amount of money we pay, the...

May 2020
 Helpful

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VP/Other Executive

Functionality and Upgrades

Epic doesn’t have great upgrades. I don’t know whether that is avoidable, but we have moved to the...

May 2020
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VP/Other Executive

Implementation and Training

Epic doesn’t do any training for us; we do all of our own training. I am sure the vendor probably...

May 2020
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VP/Other Executive

Interfacing and Integration

The vendor continues to develop their software to address evolving needs in the space. The...

May 2020
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VP/Other Executive

Other Observations & Comments

Healthy Planet in some ways is a bit of a misnomer because it isn't exactly a separate module, per...

May 2020
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VP/Other Executive

Other Observations & Comments

We will continue to have to evolve as an organization and think about how we reorganize our service...

May 2020
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VP/Other Executive

Lessons Learned

Epic should look to provide some degree of expertise to help people organize their population health...

May 2020
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VP/Other Executive

Other Observations & Comments

The more I have been having conversations with KLAS year after year, the less convinced I have...

May 2020
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Director

Functionality and Upgrades

Our local people love Healthy Planet, and they love Epic. They like the fact that the system is...

Apr 2020
 Helpful

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Director

Lessons Learned

There was an implementation project in which we built some reporting around a third-party...

Apr 2020
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Physician

Service and Support

Depending on the space, Healthy Planet can be very different from a clinically integrated network,...

Apr 2020
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Physician

Other Observations & Comments

Epic does a very good job in the population health space. If there is a problem, it is that there...

Apr 2020
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Physician

Other Observations & Comments

We built all of our reports and benchmarks. We didn't have any registry tools either. We are making...

Mar 2020
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Physician

Other Observations & Comments

I would recommend that Epic consider building out different registries for different populations and...

Mar 2020
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Physician

Functionality and Upgrades

The product does a great job of tracking patients. However, the product struggles in our speciality...

Mar 2020
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Director

ROI / Cost (care and feeding)

When it comes to charging for every little thing, Epic works a little differently. They have Star...

Mar 2020
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Director

ROI / Cost (care and feeding)

Healthy Planet is one solution from Epic that I would recommend, but I wouldn’t recommend all their...

Mar 2020
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CIO

Other Observations & Comments

The executives haven't knocked my socks off. They are in the middle of the road. On the other hand,...

Mar 2020
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CIO

Other Observations & Comments

I don't think we have really made good, productive use of the tools. We are still floundering...

Mar 2020
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CIO

Other Observations & Comments

I would buy Healthy Planet again, but I would qualify my statement with other remarks. Depending on...

Mar 2020
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CIO

Functionality and Upgrades

Epic keeps their promises. I don't know that the system is extremely easy to use, but it does what...

Mar 2020
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CIO

Other Observations & Comments

We had struggles with some insurance-related data importing and processing. Otherwise, the quality...

Mar 2020
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CIO

Implementation and Training

I assume that the training was good. My analyst really likes the system and felt that the training...

Mar 2020
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CIO

Other Observations & Comments

I haven't personally seen a tremendous amount of proactivity in terms of population health. I don't...

Mar 2020
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CIO

Service and Support

Every quarter, we get some really amazing new things. It is a challenge for us to make the best use...

Mar 2020
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CIO

Other Observations & Comments

Given that we aren't totally sure what our needs are, I would say that the current functionality...

Mar 2020
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CIO

Other Observations & Comments

The industry seems to be trying to figure out what population health means and what we need to do...

Mar 2020
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CIO

Other Observations & Comments

We will have Healthy Planet for the long term. That isn't necessarily to say that we won't...

Mar 2020
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VP/Other Executive

Functionality and Upgrades

Using Healthy Planet has been a disaster. We are looking for another solution to replace it. As a...

Feb 2020
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VP/Other Executive

Service and Support

In terms of proactive service, Epic definitely gets the lowest score. Their service is terrible.

Feb 2020
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VP/Other Executive

ROI / Cost (care and feeding)

Epic charges for things. It feels like they charge double for every little thing.

Feb 2020
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VP/Other Executive

Technology

I will give Epic a slightly high score in terms of delivering new technology because they are trying...

Feb 2020
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VP/Other Executive

ROI / Cost (care and feeding)

Thinking about receiving my money’s worth from Healthy Planet is a pretty painful subject because it...

Feb 2020
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VP/Other Executive

Functionality and Upgrades

Epic’s system has a big problem with taking in outside data. If we try to link a claim up to a...

Feb 2020
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CMIO

Functionality and Upgrades

I find it frustrating that the system has its own category because the system is really a collection...

Feb 2020
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CMIO

Relationship

I appreciate our Epic team. The team members touch base and try to communicate across different...

Feb 2020
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CMIO

ROI / Cost (care and feeding)

The vendor does well at driving tangible outcomes. We use the technology to help improve our...

Feb 2020
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Director

ROI / Cost (care and feeding)

Epic is improving their product's population health functionality, but every new build comes at an...

Jan 2020
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Director

Implementation and Training

Epic is very engaged in the success of any build. Their on-site visits are helpful, and the project...

Jan 2020
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Director

Service and Support

Because of Epic's size and relative newness in the population health area, it is hard to find the...

Jan 2020
 Helpful

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Director

ROI / Cost (care and feeding)

Once we get things up and going, the product is good, but the time and cost it takes to get there...

Jan 2020
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