Healthy Planet Commentary
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Subject Expert
Benjamin Cassity
Research Director
KLAS Research Director - Benjamin Cassity
 
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User Commentary

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VP/Other Executive

Relationship

We have to go through some layers to get to someone empowered to solve our problems at Epic....

Jun 2024
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VP/Other Executive

Product, Value

Healthy Planet does a lot of things really well. Epic defines what good data is, and I can...

Jun 2024
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VP/Other Executive

Loyalty, Relationship, Product

Epic is working on their VBC roadmap for their analytics, and that continues to be important. That...

Jun 2024
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Director

Relationship

Epic needs to expand more on operational sensitivity. It is almost more like operational awareness....

Jun 2024
||
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Director

Product

The problem with Healthy Planet is it is sometimes inflexible. We can't make it do what we want in...

Jun 2024
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Director

Relationship

I am pleased with Epic. We can get to a problem solver easily. It is a different level of support. I...

Jun 2024
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Manager

Relationship

Epic is very open to the idea of us talking to their developers. Their developers take our thoughts...

Jun 2024
||
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Manager

Relationship, Operations

The training for Healthy Planet is good because Epic usually gives us a dedicated technical services...

Jun 2024
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VP/Other Executive

Relationship

I use the support from Epic's user web, but I don't get any real support from that. In my role, I...

May 2024
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VP/Other Executive

Value

The system's measurable outcomes are affected by many different things. It is hard for us to point...

May 2024
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VP/Other Executive

Product

Healthy Planet is constantly being developed, but sometimes, the first version of something in it is...

May 2024
||
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VP/Other Executive

Product

The tricky thing about Healthy Planet is that the platform is across everything, so compromises have...

May 2024
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VP/Other Executive

Loyalty, Operations

Epic is very effective at training users for their scenarios, but Epic's scenarios sometimes miss...

May 2024
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CMIO

Loyalty, Product

Healthy Planet's visuals are very overwhelming for clinicians out of the box. There isn't really a...

May 2024
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CMIO

Value

Epic has taken a path of subdividing and branching out various products with Healthy Planet for what...

May 2024
||
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CMIO

Product

The functionality for building reports in Healthy Planet is challenging and not very flexible. It is...

May 2024
||
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CIO

Operations, Product

Healthy Planet does take getting used to. There is a lot on each screen, and there is a steep...

Apr 2024
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CIO

Value

Epic doesn’t charge us for tiny things or support tickets that we put in, but if we add another...

Apr 2024
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CIO

Loyalty, Product, Value

Healthy Planet takes a back seat. I don’t know that we have totally adopted, implemented, or...

Apr 2024
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CMIO

Loyalty, Product, Value

Healthy Planet drives a lot of our population health goals, and we have seen some really impressive...

Apr 2024
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CMIO

Relationship, Operations

Epic does a nice job of keeping us up to speed on upgrades, and we have our own Healthy Planet...

Apr 2024
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Manager

Product

Healthy Planet has a nice integration with other things like Care Companion, MyChart, and some other...

Apr 2024
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VP/Other Executive

Product

There are two pieces that need to be improved with Healthy Planet. One is that we need campaigns on...

Mar 2024
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VP/Other Executive

Culture, Value

One of the things that I really loved was that Epic changed the way that they were licensing Healthy...

Mar 2024
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VP/Other Executive

Loyalty, Product

I would never go away from Healthy Planet because it is integrated with Epic's other systems. I'm a...

Mar 2024
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VP/Other Executive

Loyalty, Relationship

Epic has been really good. We have been looking at what we need to do to really bring Healthy Planet...

Mar 2024
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Director

Culture, Value

Epic won't necessarily charge for some things, but we have to go through a whole process.

Mar 2024
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Director

Product

One of Healthy Planet's biggest strengths is that it is directly integrated into our ERM, so all of...

Mar 2024
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Director

Value

Epic could improve some of their costs and analytics in Healthy Planet, like their ability to...

Mar 2024
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Director

Product

For end users, Healthy Planet is baked into the Epic experience unless users are in a certain role...

Mar 2024
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Director

Loyalty

We want Epic's value-based management dashboards because those will give us a lot more insight into...

Mar 2024
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CIO

Loyalty, Product

The biggest reason we are leaning into Healthy Planet over other tools is the actionable value of...

Mar 2024
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CIO

Product

Most of the population elements that we are really looking at are for things like mammograms,...

Mar 2024
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Manager

Product

This module is the best-of-breed product. I can't think of anything bad. Obviously, there are...

Mar 2024
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Manager

Relationship, Operations

Epic brings their immersion teams in. Those are the programmers who wrote the system, and then Epic...

Mar 2024
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CEO/President

Product

For Healthy Planet, we need AI to be more prognostic for more identification of and outreach to...

Mar 2024
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CEO/President

Relationship, Operations

We have a good relationship with Epic, and our team interacts with their support people pretty well....

Mar 2024
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CMIO

Product

There is always a need in our workflows for population health, value-based care, and other things....

Mar 2024
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CMIO

Product

Epic's Compass Rose product is not Healthy Planet, and it is not part of Healthy Planet, but the way...

Mar 2024
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CMIO

Operations

Epic doesn't provide training. They have some training material, but the training is partially on...

Mar 2024
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CMIO

Product

In Healthy Planet, there are things like registries where we can enable external entities. There are...

Mar 2024
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CMIO

Relationship

Epic's support on the Healthy Planet side has turnover. We frequently have to deal with new...

Mar 2024
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CMIO

Value

Even if we have a Healthy Planet license, there are add-on charges. For example, if we want to do an...

Mar 2024
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CMIO

Product

There are other third-party vendors that have more AI-driven solutions and are using chatbots and...

Mar 2024
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CMIO

Product

Our approach has always been to use Epic first. If Epic has a product, even if it gets us 80% of the...

Mar 2024
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VP/Other Executive

Relationship

We get excellent support from Epic. We have a good Epic team assigned to us. We have so much access...

Feb 2024
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VP/Other Executive

Product

Healthy Planet can be a little overwhelming. We have to be a bit techy to set it up. We can’t pick...

Feb 2024
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Manager

Loyalty, Product

Healthy Planet has an interoperability tool, so it has very good interoperability. Epic provides us...

Feb 2024
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CMIO

Loyalty

Our organization decided to go with Epic because we were unsatisfied with our previous electronic...

Feb 2024
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CMIO

Product, Value

We can do a lot with Healthy Planet; the foundation programming is a great place to start, and then...

Feb 2024
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CMIO

Product

There are a couple of things I would love to see from Healthy Planet. When we have a gap list, we...

Feb 2024
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Director

Relationship

Epic provides us with subject matter experts who support us, and those experts are great. We can...

Feb 2024
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Director

Product, Value

When it comes to Epic delivering new technology for us, it is sometimes a question of the system's...

Feb 2024
||
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Director

Operations, Product

The system is fairly easy to use, but it still requires a lot of work.

Feb 2024
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Director

Product

Getting projects off the ground in a certain area is hard because the projects require analysts. I...

Jan 2024
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Director

Product

I don't know that I have seen substantial changes or upgrades happen since I was first introduced to...

Jan 2024
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Director

Loyalty

My satisfaction with Healthy Planet overall will go up in the next year because I will probably...

Jan 2024
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Director

Product, Value

Healthy Planet is an excellent tool for helping to track clinical eligibility in a certain space and...

Jan 2024
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Analyst/Coordinator

Loyalty, Product

Healthy Planet has been around for a long time, and it is a broad application. We use Healthy Planet...

Jan 2024
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Analyst/Coordinator

Operations

Training from Epic is not very frequent, and there are no certification requirements necessarily. So...

Jan 2024
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VP/Other Executive

Product, Value

The challenge that we have with the system is that we don't have a good method of holding our...

Jan 2024
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VP/Other Executive

Product

The system could do a better job of tying ACO processes and registries into Epic's newer tools, like...

Jan 2024
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VP/Other Executive

Relationship, Product

I always say the same thing when people ask me about Epic's tools. Other vendors will support users...

Jan 2024
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Analyst/Coordinator

Operations

Epic could work on having more comprehensive training and resources for end users on Healthy Planet....

Jan 2024
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Analyst/Coordinator

Relationship, Product

Right now, social determinants of health are a huge aspect of population health, and so are our...

Jan 2024
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VP/Other Executive

Product, Value

Healthy Planet is a tool that is easy to use and effective in helping with care management and...

Dec 2023
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VP/Other Executive

Product

Healthy Planet does a good job with the care equality side of things, but we need better clinical...

Dec 2023
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VP/Other Executive

Relationship

Epic is pretty good at vendor executive involvement. We don't necessarily have Judy coming on-site,...

Dec 2023
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VP/Other Executive

Product

I like the way that Healthy Planet is integrated with our EHR. Healthy Planet is not a platform...

Nov 2023
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VP/Other Executive

Relationship, Product

The pace at which we get new technology is not as fast as I would like. Epic's competitors are able...

Nov 2023
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VP/Other Executive

Product

I want better improvement within Healthy Planet on ambulatory CDI components or Hierarchical...

Nov 2023
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Manager

Loyalty, Product

There are some features that are lacking in the system's reporting tools. We would like the ability...

Nov 2023
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Manager

Relationship

Epic does a very good job with their service, support, and proactivity. They work with their...

Nov 2023
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CIO

Loyalty, Product

Using Healthy Planet is going well. We are content with the functionality, so we continue to...

Nov 2023
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VP/Other Executive

Loyalty

We are investing in other modules for Epic that are like Healthy Planet on steroids for care...

Oct 2023
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CMO

Value

For Epic customers, it makes sense to buy Healthy Planet. I think the module has an added cost, but...

Oct 2023
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CMO

Product

The product's strength is the fact that it has a pretty good balance of standardization and...

Oct 2023
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CMO

Product

We have had some issues because we need to have an internal analytics resource. The issue might be...

Oct 2023
||
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CMO

Relationship

The vendor has been pretty responsive. In general, Epic is pretty good with their support, and they...

Oct 2023
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VP/Other Executive

Relationship, Product

Epic was smart to build a charge capture engine. They switched the chassis that the system is built...

Sep 2023
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VP/Other Executive

Relationship, Product

The one problem that no one can figure out how to solve is that healthcare work is built on the...

Sep 2023
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VP/Other Executive

Operations, Product

It is easier to manage training and security for community-based organizations and external...

Sep 2023
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CMIO

Loyalty, Product

Healthy Planet is really good, and we are trying to push the envelope with the product. To me,...

Sep 2023
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CMIO

Product

Healthy Planet wasn't so good at bulk messaging patients around care gaps and things, specifically...

Sep 2023
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CMIO

Relationship, Value

We have regular calls with Judy Faulkner, the CEO and founder of Epic. The CEOs of other companies...

Sep 2023
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CIO

Loyalty, Value

The only thing I would say about Healthy Planet is we seem to be losing our appetite for the...

Aug 2023
||
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CMO

Product

Epic has kept promises by providing integration with our well-being programs, the ability to flag...

Aug 2023
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CMO

Operations, Product

Healthy Planet is complex. The good news is it is a really robust platform that allows us to do a...

Aug 2023
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CMO

Relationship

Epic eventually gets problems fixed. The timeliness is never as fast as we want, but it isn't bad....

Aug 2023
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Analyst/Coordinator

Loyalty, Relationship

I get the sense that Epic is constantly thinking ahead and continuing to improve.

Aug 2023
||
(0)
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Analyst/Coordinator

Product

On the back end of Healthy Planet, there are so many things that are hard to even wrap my head around....

Aug 2023
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Analyst/Coordinator

Product

Healthy Planet is seamless because it is from Epic. It is what we use. It feels very cohesive and...

Aug 2023
||
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Analyst/Coordinator

Relationship

Epic’s people are very reachable and responsive. They help us resolve issues when we need them to.

Aug 2023
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Analyst/Coordinator

Relationship, Operations, Product

I don't even know of any issues or troubleshooting that need to happen with Healthy Planet. We have...

Aug 2023
||
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Director

Value

During the COVID-19 pandemic, Epic gave a lot of stuff away for free. We get a lot of free advice...

Jul 2023
||
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Director

Loyalty, Product

We have a lot of people who have come from using other electronic health records, and those people...

Jul 2023
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(0)
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Director

Product

It is really easy to manage the population with Healthy Planet. We love the fact that we can order...

Jul 2023
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VP/Other Executive

Loyalty

We used to be on another vendor’s platform, and we recently moved to Healthy Planet. The choice was...

Jul 2023
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VP/Other Executive

Relationship

Epic doesn’t have to pay as much in support if all of their clients are doing things the same way,...

Jul 2023
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VP/Other Executive

Loyalty, Relationship, Product

Epic's tools will probably work very well for largely employed provider shops. But Epic's tools are...

Jul 2023
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VP/Other Executive

Relationship, Product

There are a lot of really good things about Epic from a vendor perspective, but I don’t think...

Jul 2023
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(0)
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VP/Other Executive

Culture

It doesn't feel like Epic is a partner. People at the senior level may say something different. Epic...

Jul 2023
||
(0)
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Director

Product

One of our struggles is that Epic's system is designed to share to an extraordinary level and to...

Jul 2023
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(0)
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Director

Relationship

We have had not-so-good TS, and we have had good TS. Overall, I am pleased and have been able to...

Jul 2023
||
(0)
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Director

Relationship, Product

When Epic changes direction on how they want to architect things based on some of the priorities...

Jul 2023
||
(0)
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Director

Operations, Product

Healthy Planet is pretty user friendly. Epic really doesn't train very well, so we are all...

Jun 2023
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(0)
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Director

Loyalty, Product

There are a lot of limitations with Healthy Planet, so I don't know whether I would buy it again....

Jun 2023
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(0)
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Director

Relationship

Customer support for Healthy Planet does not exist. There is a barrier to direct contact with...

Jun 2023
||
(0)
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Director

Relationship, Operations

There is a superuser group that meets regularly, and it is a development brainstorming focus group....

Jun 2023
||
(0)
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COO

Product

One of the things that I like about Healthy Planet is the reporting within the product. We can make...

Jun 2023
||
(0)
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COO

Product, Value

It would be nice if we didn't have to make so many custom reports. We have to create many different...

Jun 2023
||
(0)
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VP/Other Executive

Culture

Epic is very transparent about how they charge us. A lot of their charges are transaction based.

Jun 2023
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VP/Other Executive

Relationship, Operations

We could use some help in terms of Healthy Planet's education. The vendor does a good job, and they...

Jun 2023
||
(0)
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VP/Other Executive

Relationship

We have a very good working relationship with Epic. They are probably the most collaborative vendor...

Jun 2023
||
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