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User Commentary

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CMIO

We have done a really good job with quality care gaps in the system. The piece we are working on now...

May 2021
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CMIO

The biggest thing that Epic could focus on is the integration of non-Epic data. Epic needs to figure...

May 2021
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CMIO

The vendor tends to underpromise and overdeliver. Some of the challenges with implementations are...

May 2021
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CMIO

The vendor doesn't charge for every little thing. There are certain modules that have separate...

May 2021
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CMIO

Healthy Planet is good. We have poked around at other systems, but we have only really used Healthy...

Apr 2021
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CMIO

Sometimes, the system can be a little difficult for end users to run reports in. The process for...

Apr 2021
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Manager

In terms of Epic delivering new technology, that involves a lot of different technology requests....

Apr 2021
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Manager

We have been able to measure a lot of great outcomes with the Healthy Planet tools, including...

Apr 2021
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Manager

Healthy Planet is a population health tool that can really help teams identify high-risk patients,...

Apr 2021
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Director

We have our TS and BFFs. I would rate the support really high. Epic is very transparent.

Apr 2021
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Director

We use Healthy Planet as our main population health tool. We use the Epic SDOH screening tool. It is...

Apr 2021
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Director

I don't think Epic is terrible about nickel and diming. We get our money’s worth with Healthy Planet...

Apr 2021
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Director

Epic could continue to integrate the system more with the patient-facing software, such as the...

Apr 2021
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Manager

We have found Healthy Planet to be an extremely effective solution for our team. It has been such a...

Apr 2021
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Director

Social determinants of health is a huge project for us, and ever since we implemented Healthy...

Apr 2021
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Director

Healthy Planet is one of Epic's newer applications. They have clients on it, but not a lot. We can...

Apr 2021
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Director

Epic launched a few different things, but I am not sure they have the full picture of the product....

Apr 2021
(0)
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Director

Our support from Epic is good. We have a representative that is very good when we bring that person...

Apr 2021
(0)
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Director

Epic and another vendor we use are working on an integration, but it has been a couple of years of...

Apr 2021
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VP/Other Executive

We are possibly making some internal changes and trying to determine whether we will still use...

Apr 2021
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VP/Other Executive

I don't hear a lot of noise around Healthy Planet. The system is very integrated.

Apr 2021
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VP/Other Executive

Epic is a little stuck in the traditional role, and they need to be thinking a little bit broader...

Apr 2021
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VP/Other Executive

I was very pleased with the implementation services for Healthy Planet. I have a Healthy Planet...

Apr 2021
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VP/Other Executive

The system works as promoted, but Epic's licensing and cost model is not very transparent. Based on...

Apr 2021
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VP/Other Executive

Epic is bad at having an integration point with a payer. Epic still thinks of every single person as...

Apr 2021
(0)
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Director

By far, Epic is one of the best technology companies that I have ever worked with. We know our Epic...

Mar 2021
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Director

Epic gives us a regular report that tells us how we are doing. Epic talks to our executives about...

Mar 2021
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Director

Epic is not just involved in technology; they help us with new regulations too. Epic lets us know...

Mar 2021
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Director

My satisfaction with Epic is increasing. It feels like we are finally getting past the catch-up...

Mar 2021
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Director

Epic does a pretty good job of putting materials out there. We have the challenge that every...

Mar 2021
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Director

Healthy Planet is part of our long-term plans. We are really happy with it, and we will continue to...

Mar 2021
(0)
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Director

We have never really had problems with charges from Epic. There are obviously some modules that we...

Mar 2021
(0)
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Director

Epic underpromises and overdelivers. We hear from Epic when they can't do something, and then we are...

Mar 2021
(0)
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Director

The vendor's biggest opportunities for growth are in the integration area. The solution's ability to...

Mar 2021
(1)
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Director

Epic's support is always great. Once we see that the vendor has matured in certain spaces, our...

Mar 2021
(0)
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Director

Epic has updated their pricing model to be pretty forgiving. Their prices and licenses for Healthy...

Mar 2021
(0)
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Director

We have been using Healthy Planet for many years now. We have matured the system a lot. The...

Mar 2021
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Director

Healthy Planet has really robust functionality. I love that the system is fully integrated into the...

Mar 2021
(0)
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Director

There are areas where Epic is improving, but I would love for them to actually sit down and see how...

Mar 2021
(0)
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Director

We have found Epic to be responsive in terms of developing new functionality, trying to stay...

Mar 2021
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Director

Overall, we are very excited about the integration into the full EHR and the capabilities. Early on,...

Mar 2021
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Director

The training is in two pieces. There is training for our staff and analysts, and that is awesome. In...

Mar 2021
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Director

Recently, Epic has been so much more proactive as we have reached out to them. Epic has shown us...

Mar 2021
(0)
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Director

Epic's response to COVID-19 applies to Healthy Planet in terms of Epic helping us identify and take...

Mar 2021
(0)
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Director

The end-user workflow has been based on the essential healthcare-management process that has had...

Mar 2021
(0)
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Director

We are going through a large-scale implementation with Epic. The implementation director that I am...

Mar 2021
(0)
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Manager

Healthy Planet has been great. This system was much easier for our care managers to learn than our...

Mar 2021
(0)
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Manager

Epic has been very transparent about what Healthy Planet offers. Our only issue right now is that...

Mar 2021
(0)
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Manager

Our implementation was mostly good. Epic provides some staff training. Most of their training...

Mar 2021
(0)
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Director

We don't have the whole functionality built, but Healthy Planet has been a very important tool for...

Feb 2021
(0)
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Director

Our one challenge with Epic is that they don't have things in multiple languages. When we want to do...

Feb 2021
(0)
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Director

Our challenge is that Epic has a foundational platform, and if we want to make changes, it can take...

Feb 2021
(0)
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Director

Epic doesn't train me, but they train our IT folks. There is frustration about not being able to get...

Feb 2021
(0)
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Analyst/Coordinator

It was more useful for me to go directly into our Epic system than into the other system we were...

Feb 2021
(0)
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Director

It was a lot of work to get everything in place and stood up. Ingesting the claims and developing...

Feb 2021
(0)
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VP/Other Executive

Healthy Planet is really just the branding of a bunch of different tools in Epic's suite. Healthy...

Jan 2021
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VP/Other Executive

Healthy Planet is very reasonably priced because it is an add-on to sell other licenses. The tool...

Jan 2021
(0)
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VP/Other Executive

Part of our ACO was managing Healthy Planet, and we didn't like the direction they were going, so we...

Jan 2021
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VP/Other Executive

We have not been really impressed with the product's analytic capabilities. They have claims...

Dec 2020
(0)
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VP/Other Executive

In regard to training, we don't get a lot of vendor support in general because the vendor is Epic. I...

Dec 2020
(0)
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VP/Other Executive

The implementation part is more frustrating to our people. Getting information from the vendor just...

Dec 2020
(0)
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VP/Other Executive

We use EpicCare Link, and that is not a great tool. The vendor knows that and will admit it....

Dec 2020
(0)
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Analyst/Coordinator

Epic is pushing out all of their out-of-the-box models in Healthy Planet. Some models are free, and...

Dec 2020
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Analyst/Coordinator

In the near future, things with Epic look sort of gloomy, but I am optimistic about the long-term...

Dec 2020
(0)
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CIO

There are highly-engaged leaders at the highest levels of Epic. This is a new market that is...

Dec 2020
(0)
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CMIO

We worked out a deal with Epic because they wanted to charge us a fee for each claim. We were able...

Dec 2020
(0)
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CMIO

The biggest thing that drove us to successful use of Healthy Planet and population health tools has...

Dec 2020
(0)
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CMIO

We are planning to augment some of the Healthy Planet functionality with our CRM system because one...

Dec 2020
(0)
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CMIO

I don't think we have fully tapped into all of the Healthy Planet functionality that is available to...

Dec 2020
(0)
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Director

We would buy Healthy Planet again, but we are kind of slowly getting our feet wet with it. With...

Dec 2020
(0)
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Director

Healthy Planet is good, but it is not great. It comes down to the external data seamlessly and...

Dec 2020
(0)
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Director

From an end-user perspective, I will give Healthy Planet high marks for ease of use. Most of the...

Dec 2020
(0)
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VP/Other Executive

Healthy Planet has come a long way. We have been very pleased with all of the advancements. It is a...

Nov 2020
(0)
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VP/Other Executive

There are definitely incremental charges for the system. Epic just changed their model a couple of...

Nov 2020
(0)
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VP/Other Executive

The vendor's executives are involved quite a bit. They are really good compared to other vendors'...

Nov 2020
(0)
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VP/Other Executive

In the population health tool, I would like to see the ease of the interoperability options for data...

Nov 2020
(0)
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VP/Other Executive

Healthy Planet is part of our long-term plans. It is core to our population health strategy, so we...

Nov 2020
(0)
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Analyst/Coordinator

We are able to get the majority of what we need out of Healthy Planet, but there are definitely some...

Nov 2020
(0)
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Analyst/Coordinator

There was a lot of turnover, but I don't know whether that was unique to us or that was because of...

Nov 2020
(0)
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Analyst/Coordinator

Epic does a much better job than a lot of other vendors in terms of aggregation abilities, but we...

Nov 2020
(0)
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Analyst/Coordinator

When Epic gets all of the right elements, the process is pretty seamless. I trust the data. Epic is...

Nov 2020
(0)
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Analyst/Coordinator

I am not very involved in patient matching. I am involved with it only in the context of claims...

Nov 2020
(0)
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Analyst/Coordinator

Epic is really complex. I do appreciate the data stores and integrity, but I feel that the process...

Nov 2020
(0)
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Analyst/Coordinator

We don't use Healthy Planet for analytics yet. That is no fault of Epic's; we just need some time to...

Nov 2020
(0)
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Analyst/Coordinator

I like the functionality, but it requires a lot of work. I am both an end user and responsible for...

Nov 2020
(0)
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Analyst/Coordinator

The platform is really expensive, but Epic has priced it in a way that they don't have to...

Nov 2020
(0)
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Analyst/Coordinator

Epic was fantastic during our implementation, especially in light of the pandemic. The...

Nov 2020
(0)
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Analyst/Coordinator

Our EMR doesn't seem to play well with other systems, or the other systems are not on par with...

Nov 2020
(0)
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CIO

Epic's upgrades are not one touch. We always have to do a little bit of cleanup and remediation...

Nov 2020
(0)
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CIO

Healthy Planet is flexible and easy. The vendor has allowed the system to be configured to our...

Nov 2020
(0)
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CMIO

Epic keeps their promises; they don't make promises like other vendors do. Epic delivers what they...

Oct 2020
(0)
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CMIO

We get our money's worth, but the system is pricey but for what we get. I have been knee-deep in...

Oct 2020
(0)
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CMO

We use the product for our population health documentation, including care coordination and gaps in...

Oct 2020
(1)
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CMO

Epic’s system does what we were told it would do with very few exceptions.

Oct 2020
(0)
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CMO

We did a lot with Healthy Planet, but we needed data aggregation for many EMRs in our clinically...

Oct 2020
(0)
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CMO

For our value-based care contracts, we have developed a lot of internal dashboards and leadership...

Oct 2020
(0)
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CIO

I would tell someone looking at Healthy Planet to go in that direction because the fundamental...

Oct 2020
(0)
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CIO

Healthy Planet is a good product. Population health is such a broad and complex topic, and it seems...

Oct 2020
(0)
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CIO

Overall, we are happy with Healthy Planet, and Epic has expanded it over the last few years.

Oct 2020
(0)
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CIO

The biggest frustration we have with Healthy Planet is being able to leverage it as an enterprise...

Oct 2020
(0)
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Director

The system definitely works as promoted. It performs the core functions. Everything can always be...

Oct 2020
(0)
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Director

Epic does a good job. If something is an Epic system, it is going to do very well in terms of...

Oct 2020
(0)
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Director

Our end users find the system very easy to use because they navigate it the way they navigate other...

Oct 2020
(0)
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Director

There could be more integration with the predictive modeling. The module is just difficult to build,...

Oct 2020
(0)
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Director

Epic is actually too proactive. They sometimes forget they are a software company and don't run...

Oct 2020
(0)
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Director

Healthy Planet is a very robust and powerful tool that can do a lot of great things for population...

Oct 2020
(0)
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CIO

Things with Healthy Planet are going really well. I have no complaints with Epic and their product....

Aug 2020
(0)
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CIO

Through COVID-19, Epic has been incredibly proactive by asking whether they can help. They have been...

Aug 2020
(0)
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CIO

During a recent upgrade of Healthy Planet, we got all kinds of features that we had been looking...

Aug 2020
(0)
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Director

Epic has been keeping all of their promises. There are some pieces of Healthy Planet that we want to...

Aug 2020
(0)
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Director

Epic has done very well with their training. After working with a couple of other EMR vendors, I...

Aug 2020
(0)
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Director

Epic's ongoing support is excellent. I have those rascals at Epic on speed dial, and they are just...

Aug 2020
(0)
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Director

We do have executive reports. If I reached out, the executives would certainly answer, but I don't...

Aug 2020
(0)
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Director

I predict that our overall satisfaction with the system will be even higher 12 months from now...

Aug 2020
(0)
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Director

The only thing that would make the system even better would be if Epic touted and advertised it to...

Aug 2020
(0)
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Director

Epic's overall product quality, including upgrades, is excellent. I would give Epic an even higher...

Aug 2020
(0)
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VP/Other Executive

If we had to do things outside of the Epic system, that would be a giant undertaking. We would have...

Aug 2020
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VP/Other Executive

Folks who are on the Epic system have to do things a certain way. Otherwise, it is really hard to...

Aug 2020
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VP/Other Executive

A framework for adding different business units to Healthy Planet would be helpful because when we...

Aug 2020
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VP/Other Executive

Upgrades haven't been an issue with Healthy Planet, and there haven't been very many training needs....

Aug 2020
(0)
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VP/Other Executive

The product has claims data. The problem is that it is hard to get. Once we get the data, it is easy...

Aug 2020
(0)
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VP/Other Executive

We have monthly conversations with Epic. The executives are definitely engaged. They are reactive...

Aug 2020
(0)
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Director

We evaluated our integrated delivery system. We decided fairly quickly that Healthy Planet was not...

Jul 2020
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Director

Epic started off with core things, and they do those things well. Epic does well in terms of...

Jul 2020
(0)
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Director

Epic has gotten caught in a little bit of an innovator’s dilemma because they are having a hard time...

Jul 2020
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Director

Epic is always running a few years behind. I am seeing that the vendor isn’t totally understanding...

Jul 2020
(0)
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Director

In some new spaces, Epic’s issue of hiring new people hurts even more than normal. I worked with...

Jul 2020
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VP/Other Executive

As we have invested more and more claims in Epic's engine, things have gotten better and better. I...

Jul 2020
(0)
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VP/Other Executive

In terms of needed product functionality, the two highest items are episodic grouping and financial...

Jul 2020
(0)
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VP/Other Executive

Epic's newer release will actually give us the ability to group providers. We are looking forward to...

Jul 2020
(0)
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VP/Other Executive

Epic is good at helping us understand how to leverage Healthy Planet, but they are still catching up...

Jul 2020
(0)
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Director

Epic’s people are kids that are learning to work in the world and talk to clients. Asking them to...

Jul 2020
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Director

We implemented Healthy Planet and got our users fully engaged in walking away from an old process....

Jul 2020
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Director

Epic has been a wonderful partner. We actually had Epic's implementation person with us for quite...

Jul 2020
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Director

We have seen a strong demand from our Community Connect partners for Healthy Planet. The only...

Jul 2020
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Director

Overall, I have strong, positive feedback for Epic and Healthy Planet. I compare a lot of things to...

Jul 2020
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Director

When it comes to Epic's executives and their involvement, Epic's organizational structure is very...

Jul 2020
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CIO

Epic is an excellent strategic partner. They are willing to help and are proactive with service. I...

Jul 2020
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Analyst/Coordinator

In general, Epic has done a very good job of supporting us with integration. We have had a lot of...

Jul 2020
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Analyst/Coordinator

The system is user friendly. A lot of its user-friendliness depends on the organization making sure...

Jul 2020
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Analyst/Coordinator

Admittedly, I haven’t had a lot of exposure to other population health platforms, but I have been...

Jul 2020
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Analyst/Coordinator

I would say that Epic keeps 90% of their promises. We definitely weren’t lied to at any point. The...

Jul 2020
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Analyst/Coordinator

During our implementation, Epic was very structured and had a person to support us. Epic’s training...

Jul 2020
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Analyst/Coordinator

The training for the Healthy Planet tools falls more on the organization than Epic. Epic doesn’t...

Jul 2020
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Analyst/Coordinator

As an organization, we sometimes have to filter through what Epic is presenting. There are several...

Jul 2020
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Analyst/Coordinator

Support is where Epic excels. Obviously, the support depends on the application, but our technical...

Jul 2020
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Analyst/Coordinator

The reporting tools within Healthy Planet are definitely there. Epic is all about standard...

Jul 2020
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Analyst/Coordinator

We have had a positive experience with Healthy Planet overall. The product is very good, and Epic...

Jul 2020
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Analyst/Coordinator

Epic is always very good at pushing out new developments and enhancing existing tools.

Jul 2020
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Analyst/Coordinator

With Epic, we are obviously beholden to what they are developing based on the general consensus of...

Jul 2020
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COO

Healthy Planet was promoted to us as being NCQA compliant, and Epic promoted the system as a way for...

Jul 2020
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COO

Healthy Planet is fine from a care management perspective, but the system falls short in reporting...

Jul 2020
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COO

There are a lot of things that we are discovering in Healthy Planet that we wish we had known about...

Jul 2020
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COO

The ease of use with Epic's system is getting better. Our users struggled at the beginning.

Jul 2020
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COO

We usually have to beat Epic over the head to get them to address our issues.

Jul 2020
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VP/Other Executive

We have only had one pain point over the years, and that was early on. There was an upgrade where an...

Jul 2020
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VP/Other Executive

Epic is still developing some things, so when we get those things, we will be extremely satisfied...

Jul 2020
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VP/Other Executive

The vendor's executives are very involved. In my experience, the executives have been excellent.

Jul 2020
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VP/Other Executive

There are some opportunities where the vendor could push out communication a little bit more.

Jul 2020
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VP/Other Executive

I think that we will be very satisfied with the system a year from now. Epic is continually evolving...

Jul 2020
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Director

Epic is always coming out with something new. I think our satisfaction will be going up the more...

Jul 2020
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Director

We feel strongly that we have gotten a bit of extra support from Epic during COVID-19. Epic...

Jul 2020
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Director

We are experiencing a journey, and we are still early on with Epic. We are looking for ways to...

Jul 2020
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CMIO

I would tell someone who is looking at population health solutions that Healthy Planet is the best...

Jul 2020
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CTO

The vendor avoids charging for every little thing. We have been impressed with the product.

Jun 2020
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CIO

The vendor does not keep all of their promises. The product isn’t able to do all the things that the...

Jun 2020
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CIO

The support for the product is just not there. The solution is a bolt-on solution, but it shouldn’t...

Jun 2020
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CIO

The product works once it is implemented. We haven’t gotten to a point yet where the system does...

Jun 2020
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CIO

The product is just limited, but it should be limitless. It has a lot of available data, but the...

Jun 2020
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CIO

The only disappointments I have had with the Epic representatives have been with this product. There...

Jun 2020
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CIO

The product seems to have been put on the back burner for Epic; it isn’t a priority for them. The...

Jun 2020
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CIO

I would love for the system to get some rejuvenation around the social determinants of health. Based...

Jun 2020
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Director

The interoperability was an issue. We had trouble with getting outside labs into our system in a...

Jun 2020
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Director

We often have to do a lot of cleaning up to make sure that we are giving the clinicians data that...

Jun 2020
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Director

Healthy Planet is probably the best tool out there for patient care. Epic is so far ahead with their...

Jun 2020
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CIO

We have been on a journey with Healthy Planet. It is still evolving, and a lot of the functionality...

Jun 2020
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Director

To help us deal with COVID-19, Epic has created a couple of different registries, which are their...

Jun 2020
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Director

We don't have formal training from Epic. We are pretty on top of the implementation of updates and...

Jun 2020
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Director

Outside of a couple of caveats, Healthy Planet is functioning pretty well. There is so much more...

Jun 2020
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Director

We are integrating our scores and workflows and are trying to drive our decisions based on data. We...

Jun 2020
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Director

Healthy Planet is pretty awesome. I don't know what it costs, but I know that it is helping us make...

Jun 2020
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Director

Epic is definitely part of our long-term plans, but in terms of delivering new technology, Epic is...

Jun 2020
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Director

In terms of receiving our money’s worth, I feel like Epic is pillaging and plundering. They are...

Jun 2020
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VP/Other Executive

Epic isn't really the type of company that makes promises. Sometimes they show us a lot of tools...

Jun 2020
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VP/Other Executive

Compared to the training of other healthcare vendors I have had experience with, Epic's training is...

Jun 2020
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Director

Healthy Planet has evolved over the last few years. It didn't really start to get traction until the...

Jun 2020
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Director

Healthy Planet will absolutely be around for the long term. Unless something drastic happens, we...

Jun 2020
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Director

Epic is sincere in wanting to give us what they are showing us. They do a good job of working to...

Jun 2020
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Director

Epic blasts customers with massive bills up front, but they don't nickel-and-dime customers because...

Jun 2020
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Director

The Epic team for Healthy Planet did pretty well with the implementation. The team doesn't always...

Jun 2020
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Director

Healthy Planet is part of an application suite from Epic. If we are going to use Healthy Planet...

Jun 2020
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Director

In general, the Epic platform has a lot of clicks. If something can be done with one click, Epic...

Jun 2020
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Director

Healthy Planet works as presented, and the product has really grown a lot. We have more breadth and...

May 2020
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Analyst/Coordinator

I like what Epic is doing with their population health application. The application is not related...

May 2020
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Analyst/Coordinator

Healthy Planet is probably lacking with respect to some reporting and drill-down capabilities...

May 2020
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Analyst/Coordinator

Epic's support is good. There has been turnover with our support people, but I know that is to be...

May 2020
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CIO

We have adopted Healthy Planet to manage our CIN and our population health efforts. There is a lot...

May 2020
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