Healthy Planet
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Bradley Hunter
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User Commentary

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CIO

Functionality and Upgrades

Healthy Planet needs more advanced functionalities when it comes to managing quality outcomes as a...

Nov 2022
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CIO

Relationship

Epic needs to continue to focus on helping users identify business opportunities in the system's...

Nov 2022
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VP/Other Executive

Relationship

Epic does a great job with us and is open to all of our customizations. We would like to see more...

Nov 2022
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VP/Other Executive

Service and Support

There is still room for improvement from Epic and their support people. I thought the support team...

Nov 2022
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VP/Other Executive

Technology

We would like it if Healthy Planet could have more real-time outcomes without much of a lag and more...

Nov 2022
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CIO

Functionality and Upgrades

The only thing that I would like to see in Healthy Planet is some benchmarking for claims cost and...

Nov 2022
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CIO

Relationship

Epic is amazing at customer service and very accountable when they don't deliver what we are...

Nov 2022
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CIO

Interfacing and Integration

The insights that we get from Healthy Planet are remarkable. We also have integration of the product...

Nov 2022
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CMIO

Functionality and Upgrades

Healthy Planet is a good product from Epic. It is a really difficult piece to use because the needs...

Nov 2022
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CMIO

Other Observations & Comments

Healthy Planet requires some interoperability, and that has made it challenging to get all of the...

Nov 2022
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Manager

Sales and Contracting

When we purchased Healthy Planet, we thought we were going to get everything, but there is an...

Oct 2022
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Manager

Functionality and Upgrades

We recently went through an upgrade, and there were some issues identified, as there are in most...

Oct 2022
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Manager

Interfacing and Integration

Healthy Planet is an integrated system. In this day and age, integration is a very key thing to...

Oct 2022
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Manager

Relationship

Epic is proactive about the things that we have brought up that we are working with them on. Epic is...

Oct 2022
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VP/Other Executive

Interfacing and Integration

Healthy Planet is generally a closed-off system. It is not great. The vendor promoted it like a...

Oct 2022
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Director

Functionality and Upgrades

The vendor's quality has been as good as we could hope for. When Epic does something, they do it well....

Oct 2022
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Director

Functionality and Upgrades

When it comes to processing claims data from our healthcare payers, including data from non-Epic...

Oct 2022
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Director

Functionality and Upgrades

For hospital-based networks that have all of their healthcare providers using Epic products, Healthy...

Oct 2022
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VP/Other Executive

Service and Support

We haven't seen a big upgrade in a while, and it is hard for me to tell whether that is because Epic...

Sep 2022
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Analyst/Coordinator

Functionality and Upgrades

We leverage the Healthy Planet registries to do centralized outreach for primary care patients. The...

Sep 2022
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Analyst/Coordinator

Functionality and Upgrades

We have toyed with the idea of making some things a little easier and more seamless in our workflow...

Sep 2022
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Analyst/Coordinator

Lessons Learned

Healthy Planet is a very powerful tool, and it is worth the investment, the initial up-front...

Sep 2022
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Director

Functionality and Upgrades

I really like the design of Healthy Planet. It is one module that connects to many. We can run...

Aug 2022
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Director

Functionality and Upgrades

The reporting functionality with Healthy Planet is excellent. We have access to any report we need....

Aug 2022
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Manager

Other Observations & Comments

Healthy Planet would meet all of our needs if we had more things turned on, but the number of things...

Aug 2022
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Manager

ROI / Cost (care and feeding)

Our analysts meet with Epic often. They can shoot tickets to Epic and have had to do so. I would...

Aug 2022
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CIO

Functionality and Upgrades

A lot of folks don't understand payers when we aggregate payer claims data. I have seen that problem...

Aug 2022
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CIO

Interfacing and Integration

In the future, we hope that Epic will be able to add more interoperability options to the system....

Aug 2022
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VP/Other Executive

Interfacing and Integration

Healthy Planet is set up based on the hospital standpoint, so the whole hierarchy is hospital based,...

Aug 2022
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CMO

Functionality and Upgrades

Healthy Planet is very customizable, and that is huge.

Aug 2022
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CMO

Functionality and Upgrades

Healthy Planet can be a bit complex for end users. We can make the product our own, and that is...

Aug 2022
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CMO

Relationship

We are already a client of Epic, and we work with them on a regular basis. So Epic is not...

Aug 2022
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VP/Other Executive

Functionality and Upgrades

The feedback that we get from our end users is that Healthy Planet is still a little clunky....

Jun 2022
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VP/Other Executive

Functionality and Upgrades

The goal of the next upgrade for Healthy Planet is to be able to take the population health...

Jun 2022
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VP/Other Executive

Functionality and Upgrades

Healthy Planet sits on top of the EpicCare system, and I think that is one of Healthy Planet's...

Jun 2022
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CMIO

Functionality and Upgrades

The analytic and reporting sides of the system are a bit of a weakness. Outside data and data...

Jun 2022
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CMIO

Functionality and Upgrades

The case management workflow is pretty solid. Once we upgrade to the new functionality, that...

Jun 2022
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CMIO

Functionality and Upgrades

The vendor has developed a good registry that we can use to identify patient populations. In...

Jun 2022
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CMIO

Relationship

Epic does a reasonable job with patient engagement, but they have some work to do in terms of...

Jun 2022
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CMIO

ROI / Cost (care and feeding)

I don't think that Epic is the type of vendor that nickel-and-dimes us, but they are charging...

Jun 2022
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CMIO

Relationship

The vendor consistently has a vision of where they need to go. They come up with solutions and ideas...

Jun 2022
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CMIO

Functionality and Upgrades

I like the product. At the time of implementation, there weren't any other really comprehensive...

Jun 2022
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CMIO

Functionality and Upgrades

It would be better if the modules functioned in the context of a workflow from end to end. That is...

Jun 2022
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CMIO

Other Observations & Comments

My expectation with the product is that we start with a product, then we enhance, and then we manage...

Jun 2022
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CMIO

Relationship

There is some confusion on Epic's road map and the way the vendor defines population health tools. I...

Jun 2022
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VP/Other Executive

Functionality and Upgrades

We are using Epic's Healthy Planet for managing readmissions and for some case and care management...

Jun 2022
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VP/Other Executive

Relationship

Epic does not nickel-and-dime. They have been a good partner.

Jun 2022
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CMIO

Other Observations & Comments

Epic's system is pretty expensive, but it is probably the best in the market, so we are willing to...

Jun 2022
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CMIO

Relationship

Epic recognizes that their platform is mission critical, and they act as such. They get involved...

Jun 2022
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Manager

ROI / Cost (care and feeding)

Epic is not nickel-and-diming us. However, they are sneaky because they push functionality in our...

May 2022
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Manager

Relationship

If something is going on or if something breaks, Epic does a really good job of letting us know what...

May 2022
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CIO

Interfacing and Integration

We aren't using Healthy Planet to its fullest extent because we invested heavily in another...

May 2022
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CIO

Other Observations & Comments

If we could port all the functionality we have in the outboard system to Healthy Planet, then we...

May 2022
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Director

ROI / Cost (care and feeding)

I don't envision us moving away from Healthy Planet anytime soon. The consensus is that we would buy...

Apr 2022
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Director

Relationship

There have been a few issues here and there but nothing major. Epic has committed to us and we have...

Apr 2022
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CMIO

Functionality and Upgrades

Healthy Planet is an excellent solution if it is used right. Most organizations only scratch the...

Apr 2022
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CMIO

Relationship

As with so many of Epic's products, Epic does a poor job of connecting the potential of the system...

Apr 2022
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CMIO

Functionality and Upgrades

Healthy Planet is a constellation of tools, and there are workflows surrounding the tools. Epic has...

Apr 2022
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Director

ROI / Cost (care and feeding)

Healthy Planet released an improved version of the health maintenance infrastructure. We want to...

Apr 2022
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(0)
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Director

Functionality and Upgrades

Healthy Planet working as promoted is more determined by the investment of the organization than by...

Apr 2022
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Director

Future Outlook

Healthy Planet is a sure part of our long-term plans. It is the infrastructure of our population...

Apr 2022
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Director

Technology

Healthy Planet’s development has progressed over the years. The delivery of new technology is a...

Apr 2022
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Director

ROI / Cost (care and feeding)

Several years ago, Epic didn’t charge for every little thing. Now, they are starting to try to...

Apr 2022
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Director

Lessons Learned

Healthy Planet is not a module that an organization buys and implements. Healthy Planet is an...

Apr 2022
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Director

Other Observations & Comments

We have a Healthy Planet technical support person, and our team manages the product by working...

Apr 2022
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Manager

Implementation and Training

Epic has a huge, pretty comprehensive training that the analysts need to finish in order to be...

Apr 2022
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Manager

Functionality and Upgrades

The weakness of the product is found within the care management clinical piece. The system...

Apr 2022
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Manager

Service and Support

Epic's support is very good. We have dedicated technical support people for the product, but they...

Apr 2022
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(0)
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Manager

ROI / Cost (care and feeding)

Initially, Epic was pretty good, but we have recently had experiences where they have charged for...

Apr 2022
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Manager

Implementation and Training

The implementation team that we had with Healthy Planet didn't have a lot of previous experience...

Apr 2022
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Manager

Interfacing and Integration

The product is a very good care management platform. It integrates data from different sources, such...

Apr 2022
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Manager

Functionality and Upgrades

There is room for improvement within the product as a population health analytics platform. The...

Apr 2022
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Director

Functionality and Upgrades

The basic college course is 101, and I always describe population health as 201. Not all healthcare...

Apr 2022
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Director

Interfacing and Integration

For an integrated solution, Healthy Planet works fairly well. But we are coming up against a problem...

Apr 2022
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Director

Service and Support

I don’t interact with Epic’s technical support team, but they seem to be proactive. We do have a...

Apr 2022
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CMIO

Functionality and Upgrades

The product’s strengths are the registries and some of the decision support that can come out of the...

Mar 2022
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CMIO

Functionality and Upgrades

Epic could always improve the reporting. That is probably the biggest thing we get feedback on. The...

Mar 2022
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CMIO

ROI / Cost (care and feeding)

As far as cost goes, there is obviously a lot of licensing for different modules and things, but...

Mar 2022
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CMIO

Future Outlook

We are involving major work with Epic in claims evaluation, and we will hopefully have some good...

Mar 2022
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VP/Other Executive

Relationship

Epic gets to know what our healthcare system's population health goals are, and that sticks, so when...

Mar 2022
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Director

Interfacing and Integration

In general, Healthy Planet has helped us solve a lot of our documentation and communication needs....

Mar 2022
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Director

ROI / Cost (care and feeding)

There have been some things that we have thought looked cool, and then we have been told that we...

Mar 2022
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Director

Other Observations & Comments

We don't get a ton of training on my team, but the builders do.

Mar 2022
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Director

Functionality and Upgrades

There are still a lot of clicks. There are a lot of things that we manually have to select. That is...

Mar 2022
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Director

Service and Support

We have a good relationship with our support team. They reply and share things as needed. We...

Mar 2022
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VP/Other Executive

Functionality and Upgrades

We have been surprisingly successful using Healthy Planet for the social determinants of health....

Mar 2022
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CMIO

Service and Support

Our relationship with Epic is great. I love them. I appreciate that they are very up-front with what...

Mar 2022
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CMIO

Relationship

Epic has been fairly responsive because they aren't willing to get in to code branches, and they are...

Mar 2022
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CMIO

Functionality and Upgrades

Healthy Planet is a set of tools for the population health area, but organizations that have it will...

Mar 2022
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CMIO

Functionality and Upgrades

Healthy Planet's reporting and dashboarding capabilities still need to grow. They are improving and...

Mar 2022
||
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VP/Other Executive

Relationship

Epic is great in terms of their support, but we don’t have a lot of executive involvement. From time...

Mar 2022
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VP/Other Executive

Technology

Epic does a fair job of advancing the tool set. The development or advancement of the tool set isn’t...

Mar 2022
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VP/Other Executive

ROI / Cost (care and feeding)

It is well known that Epic doesn’t avoid charging for every little thing. They charge us for...

Mar 2022
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VP/Other Executive

Functionality and Upgrades

Epic is very good at upgrades. The benefit of Healthy Planet is that we can combine data and meld it...

Mar 2022
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VP/Other Executive

Interfacing and Integration

I know what Epic wants to be, and they are not trying to be everything in the population health...

Mar 2022
||
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Director

Implementation and Training

The vendor’s implementation services are very good, and we have everything down pat now. The...

Mar 2022
||
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Director

Interfacing and Integration

It is still very difficult to get connections with other physician practices and their EMRs,...

Mar 2022
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Director

Functionality and Upgrades

The product is easy to use, but a user has to know their way around it. There are a few nuances here...

Mar 2022
||
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Director

Other Observations & Comments

Either the new technology Epic provides is not applicable to our situation, or we don't have the...

Mar 2022
||
(0)
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Director

Service and Support

Epic’s support is great because of their accessibility, responsiveness, skills, and knowledge. Our...

Mar 2022
||
(0)
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Director

Service and Support

Epic could be a little more timely with their proactivity when making things we need available for...

Mar 2022
||
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Director

Functionality and Upgrades

We use Healthy Planet for quality measures. It does drive tangible outcomes and benefits for us, but...

Mar 2022
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Manager

Functionality and Upgrades

The only negative we hear about Healthy Planet is that people get frustrated with the amount of work...

Mar 2022
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Manager

Relationship

Epic is very careful about only promising what is going to work well, and I appreciate that. Even...

Mar 2022
||
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Manager

Functionality and Upgrades

Healthy Planet does not integrate with SlicerDicer and Reporting Workbench. There is a cluster of...

Mar 2022
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Manager

Functionality and Upgrades

We use Healthy Planet to do the bulk of our data gathering, and it is a very robust tool. It is...

Mar 2022
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VP/Other Executive

Functionality and Upgrades

Epic is trying to keep up with industry trends, but they are a little slow, and they haven't kept up...

Mar 2022
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VP/Other Executive

Relationship

I would love to see more out of the product. Epic has missed some opportunities for better insights...

Mar 2022
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CMIO

Lessons Learned

There is a real need for people who can interpret the data that we get from Epic’s reports. The...

Mar 2022
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CMIO

Functionality and Upgrades

In some respects, the technology that Epic has is capable, but it is harder to interact with than...

Mar 2022
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CMIO

Functionality and Upgrades

When we are trying to read the insights from Epic’s software, things simply fall apart like a house...

Mar 2022
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Director

ROI / Cost (care and feeding)

Healthy Planet is registry driven, and the data and analytics component to it is really helpful. We...

Feb 2022
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CMIO

Future Outlook

The part of Healthy Planet that was for our specialty didn’t come until we had been using the...

Feb 2022
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Director

Functionality and Upgrades

Updates and enhancements are slow, and some of those updates and enhancements are really necessary....

Feb 2022
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CMO

Implementation and Training

Healthy Planet is huge, and we are a fairly big organization, so most of our issues revolve around...

Feb 2022
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CMO

Functionality and Upgrades

Healthy Planet doesn't ingest claims well, and it doesn't ingest billing.

Feb 2022
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CMO

Interfacing and Integration

Healthy Planet is very well integrated into all of the other Epic modules. However, it can’t get...

Feb 2022
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Director

Interfacing and Integration

We are struggling a little to integrate other systems with Healthy Planet. It generally takes a few...

Feb 2022
||
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Director

Interfacing and Integration

It is sometimes difficult to integrate Healthy Planet with some of Epic's other outreach tools. The...

Feb 2022
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CMIO

Functionality and Upgrades

We utilize Healthy Planet as our population health platform. We are getting ready for our ACO to...

Feb 2022
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CMIO

Other Observations & Comments

It is important for our other vendors to have or try to establish some type of relationship with...

Feb 2022
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CMIO

Other Observations & Comments

I would like Epic to continue to develop Healthy Planet. Also, integration with other EMRs is important....

Feb 2022
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Director

Relationship

Epic is very organized. Even though we have different contacts for some of the separate modules, our...

Feb 2022
||
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Director

ROI / Cost (care and feeding)

Epic avoids charging for every little thing. We need to have a license for most things, but the cost...

Feb 2022
||
(0)
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VP/Other Executive

Functionality and Upgrades

Like certain other solutions, Healthy Planet is in a maturing phase. It seems like Epic has been...

Jan 2022
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VP/Other Executive

Service and Support

Epic has excellent customer support people and an excellent notification system. We can get...

Jan 2022
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VP/Other Executive

Other Observations & Comments

The vendor sometimes comes out with new functionalities and tools for Healthy Planet that are really...

Jan 2022
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VP/Other Executive

Functionality and Upgrades

The hard part with Healthy Planet is it was not designed to do some of the things that we need it to...

Jan 2022
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VP/Other Executive

Service and Support

We have a population health buddy at Epic. We actually have someone from Epic's team that joins my...

Jan 2022
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VP/Other Executive

ROI / Cost (care and feeding)

Epic is helping us meet our CPC+ outcomes, our primary care outcomes, and our managed care contract...

Jan 2022
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VP/Other Executive

ROI / Cost (care and feeding)

My return on investment with Epic would be higher if I didn’t have to pay another vendor to fill in...

Jan 2022
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VP/Other Executive

Future Outlook

We have had very few issues with Healthy Planet. The implementation has been very smooth. Epic is...

Jan 2022
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Manager

Other Observations & Comments

We leverage Healthy Planet on a basic level. We are going to expand and use Healthy Planet...

Jan 2022
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VP/Other Executive

ROI / Cost (care and feeding)

A lot of Healthy Planet features come at basically no cost. The licensing is very appropriate....

Jan 2022
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VP/Other Executive

Functionality and Upgrades

Epic is doing a great job of focusing on the right areas and what we need to be successful. Our...

Jan 2022
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VP/Other Executive

Relationship

Epic seems to have a transactional-database mind-set, even in their analytics environment, and that...

Jan 2022
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VP/Other Executive

Interfacing and Integration

Epic often provides a solution for something, but it starts out clunky and stays that way. There are...

Jan 2022
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VP/Other Executive

Relationship

As we have moved into the social space, we have left the Epic system in a couple of scenarios to...

Jan 2022
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Director

Relationship

The system has a lot of room for growth and opportunities for improvement. I feel like the vendor...

Dec 2021
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Director

Functionality and Upgrades

It is difficult for us to use Healthy Planet to gauge whether we are effectively managing a...

Dec 2021
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Director

Sales and Contracting

When Epic sold us Healthy Planet, they told us that it was a plug-and-play solution. But in...

Dec 2021
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Director

Functionality and Upgrades

Healthy Planet doesn't just offer a 360-degree view of the patient or member that we want...

Dec 2021
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Director

ROI / Cost (care and feeding)

Epic wants to charge for different risk models and for us to do our own risk modeling, so we feel...

Dec 2021
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Director

Sales and Contracting

Healthy Planet is often promoted and sold as though it is easy to link to other organizations'...

Dec 2021
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