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Healthy Planet Commentary
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Benjamin Cassity
Research Director, VBC
KLAS Research Director, VBC - Benjamin Cassity
 
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CMIO

Loyalty, Product, Value

Healthy Planet drives a lot of our population health goals, and we have seen some really impressive...

Apr 2024
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CMIO

Relationship, Operations

Epic does a nice job of keeping us up to speed on upgrades, and we have our own Healthy Planet...

Apr 2024
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Manager

Product

Healthy Planet has a nice integration with other things like Care Companion, MyChart, and some other...

Apr 2024
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VP/Other Executive

Product

There are two pieces that need to be improved with Healthy Planet. One is that we need campaigns on...

Mar 2024
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VP/Other Executive

Culture, Value

One of the things that I really loved was that Epic changed the way that they were licensing Healthy...

Mar 2024
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VP/Other Executive

Loyalty, Product

I would never go away from Healthy Planet because it is integrated with Epic's other systems. I'm a...

Mar 2024
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VP/Other Executive

Loyalty, Relationship

Epic has been really good. We have been looking at what we need to do to really bring Healthy Planet...

Mar 2024
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Director

Culture, Value

Epic won't necessarily charge for some things, but we have to go through a whole process.

Mar 2024
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Director

Product

One of Healthy Planet's biggest strengths is that it is directly integrated into our ERM, so all of...

Mar 2024
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Director

Value

Epic could improve some of their costs and analytics in Healthy Planet, like their ability to...

Mar 2024
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Director

Product

For end users, Healthy Planet is baked into the Epic experience unless users are in a certain role...

Mar 2024
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Director

Loyalty

We want Epic's value-based management dashboards because those will give us a lot more insight into...

Mar 2024
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CIO

Loyalty, Product

The biggest reason we are leaning into Healthy Planet over other tools is the actionable value of...

Mar 2024
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CIO

Product

Most of the population elements that we are really looking at are for things like mammograms,...

Mar 2024
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Manager

Product

This module is the best-of-breed product. I can't think of anything bad. Obviously, there are...

Mar 2024
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Manager

Relationship, Operations

Epic brings their immersion teams in. Those are the programmers who wrote the system, and then Epic...

Mar 2024
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CEO/President

Product

For Healthy Planet, we need AI to be more prognostic for more identification of and outreach to...

Mar 2024
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CEO/President

Relationship, Operations

We have a good relationship with Epic, and our team interacts with their support people pretty well....

Mar 2024
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CMIO

Product

There is always a need in our workflows for population health, value-based care, and other things....

Mar 2024
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CMIO

Product

Epic's Compass Rose product is not Healthy Planet, and it is not part of Healthy Planet, but the way...

Mar 2024
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CMIO

Operations

Epic doesn't provide training. They have some training material, but the training is partially on...

Mar 2024
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CMIO

Product

In Healthy Planet, there are things like registries where we can enable external entities. There are...

Mar 2024
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CMIO

Relationship

Epic's support on the Healthy Planet side has turnover. We frequently have to deal with new...

Mar 2024
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CMIO

Value

Even if we have a Healthy Planet license, there are add-on charges. For example, if we want to do an...

Mar 2024
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CMIO

Product

There are other third-party vendors that have more AI-driven solutions and are using chatbots and...

Mar 2024
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CMIO

Product

Our approach has always been to use Epic first. If Epic has a product, even if it gets us 80% of the...

Mar 2024
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VP/Other Executive

Relationship

We get excellent support from Epic. We have a good Epic team assigned to us. We have so much access...

Feb 2024
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VP/Other Executive

Product

Healthy Planet can be a little overwhelming. We have to be a bit techy to set it up. We can’t pick...

Feb 2024
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Manager

Loyalty, Product

Healthy Planet has an interoperability tool, so it has very good interoperability. Epic provides us...

Feb 2024
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CMIO

Loyalty

Our organization decided to go with Epic because we were unsatisfied with our previous electronic...

Feb 2024
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CMIO

Product, Value

We can do a lot with Healthy Planet; the foundation programming is a great place to start, and then...

Feb 2024
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CMIO

Product

There are a couple of things I would love to see from Healthy Planet. When we have a gap list, we...

Feb 2024
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Director

Relationship

Epic provides us with subject matter experts who support us, and those experts are great. We can...

Feb 2024
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Director

Product, Value

When it comes to Epic delivering new technology for us, it is sometimes a question of the system's...

Feb 2024
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Director

Operations, Product

The system is fairly easy to use, but it still requires a lot of work.

Feb 2024
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Director

Product

Getting projects off the ground in a certain area is hard because the projects require analysts. I...

Jan 2024
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Director

Product

I don't know that I have seen substantial changes or upgrades happen since I was first introduced to...

Jan 2024
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Director

Loyalty

My satisfaction with Healthy Planet overall will go up in the next year because I will probably...

Jan 2024
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Director

Product, Value

Healthy Planet is an excellent tool for helping to track clinical eligibility in a certain space and...

Jan 2024
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Analyst/Coordinator

Loyalty, Product

Healthy Planet has been around for a long time, and it is a broad application. We use Healthy Planet...

Jan 2024
||
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Analyst/Coordinator

Operations

Training from Epic is not very frequent, and there are no certification requirements necessarily. So...

Jan 2024
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VP/Other Executive

Product, Value

The challenge that we have with the system is that we don't have a good method of holding our...

Jan 2024
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VP/Other Executive

Product

The system could do a better job of tying ACO processes and registries into Epic's newer tools, like...

Jan 2024
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VP/Other Executive

Relationship, Product

I always say the same thing when people ask me about Epic's tools. Other vendors will support users...

Jan 2024
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Analyst/Coordinator

Operations

Epic could work on having more comprehensive training and resources for end users on Healthy Planet....

Jan 2024
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Analyst/Coordinator

Relationship, Product

Right now, social determinants of health are a huge aspect of population health, and so are our...

Jan 2024
||
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VP/Other Executive

Product, Value

Healthy Planet is a tool that is easy to use and effective in helping with care management and...

Dec 2023
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VP/Other Executive

Product

Healthy Planet does a good job with the care equality side of things, but we need better clinical...

Dec 2023
||
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VP/Other Executive

Relationship

Epic is pretty good at vendor executive involvement. We don't necessarily have Judy coming on-site,...

Dec 2023
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VP/Other Executive

Product

I like the way that Healthy Planet is integrated with our EHR. Healthy Planet is not a platform...

Nov 2023
||
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VP/Other Executive

Relationship, Product

The pace at which we get new technology is not as fast as I would like. Epic's competitors are able...

Nov 2023
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VP/Other Executive

Product

I want better improvement within Healthy Planet on ambulatory CDI components or Hierarchical...

Nov 2023
||
(0)
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Manager

Loyalty, Product

There are some features that are lacking in the system's reporting tools. We would like the ability...

Nov 2023
||
(0)
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Manager

Relationship

Epic does a very good job with their service, support, and proactivity. They work with their...

Nov 2023
||
(0)
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CIO

Loyalty, Product

Using Healthy Planet is going well. We are content with the functionality, so we continue to...

Nov 2023
||
(0)
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VP/Other Executive

Loyalty

We are investing in other modules for Epic that are like Healthy Planet on steroids for care...

Oct 2023
||
(0)
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CMO

Value

For Epic customers, it makes sense to buy Healthy Planet. I think the module has an added cost, but...

Oct 2023
||
(0)
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CMO

Product

The product's strength is the fact that it has a pretty good balance of standardization and...

Oct 2023
||
(0)
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CMO

Product

We have had some issues because we need to have an internal analytics resource. The issue might be...

Oct 2023
||
(0)
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CMO

Relationship

The vendor has been pretty responsive. In general, Epic is pretty good with their support, and they...

Oct 2023
||
(0)
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VP/Other Executive

Relationship, Product

Epic was smart to build a charge capture engine. They switched the chassis that the system is built...

Sep 2023
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(0)
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VP/Other Executive

Relationship, Product

The one problem that no one can figure out how to solve is that healthcare work is built on the...

Sep 2023
||
(0)
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VP/Other Executive

Operations, Product

It is easier to manage training and security for community-based organizations and external...

Sep 2023
||
(0)
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CMIO

Loyalty, Product

Healthy Planet is really good, and we are trying to push the envelope with the product. To me,...

Sep 2023
||
(0)
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CMIO

Product

Healthy Planet wasn't so good at bulk messaging patients around care gaps and things, specifically...

Sep 2023
||
(0)
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CMIO

Relationship, Value

We have regular calls with Judy Faulkner, the CEO and founder of Epic. The CEOs of other companies...

Sep 2023
||
(0)
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CIO

Loyalty, Value

The only thing I would say about Healthy Planet is we seem to be losing our appetite for the...

Aug 2023
||
(0)
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CMO

Product

Epic has kept promises by providing integration with our well-being programs, the ability to flag...

Aug 2023
||
(0)
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CMO

Operations, Product

Healthy Planet is complex. The good news is it is a really robust platform that allows us to do a...

Aug 2023
||
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CMO

Relationship

Epic eventually gets problems fixed. The timeliness is never as fast as we want, but it isn't bad....

Aug 2023
||
(0)
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Analyst/Coordinator

Loyalty, Relationship

I get the sense that Epic is constantly thinking ahead and continuing to improve.

Aug 2023
||
(0)
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Analyst/Coordinator

Product

On the back end of Healthy Planet, there are so many things that are hard to even wrap my head around....

Aug 2023
||
(0)
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Analyst/Coordinator

Product

Healthy Planet is seamless because it is from Epic. It is what we use. It feels very cohesive and...

Aug 2023
||
(0)
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Analyst/Coordinator

Relationship

Epic’s people are very reachable and responsive. They help us resolve issues when we need them to.

Aug 2023
||
(0)
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Analyst/Coordinator

Relationship, Operations, Product

I don't even know of any issues or troubleshooting that need to happen with Healthy Planet. We have...

Aug 2023
||
(0)
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Director

Value

During the COVID-19 pandemic, Epic gave a lot of stuff away for free. We get a lot of free advice...

Jul 2023
||
(0)
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Director

Loyalty, Product

We have a lot of people who have come from using other electronic health records, and those people...

Jul 2023
||
(0)
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Director

Product

It is really easy to manage the population with Healthy Planet. We love the fact that we can order...

Jul 2023
||
(0)
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VP/Other Executive

Loyalty

We used to be on another vendor’s platform, and we recently moved to Healthy Planet. The choice was...

Jul 2023
||
(0)
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VP/Other Executive

Relationship

Epic doesn’t have to pay as much in support if all of their clients are doing things the same way,...

Jul 2023
||
(0)
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VP/Other Executive

Loyalty, Relationship, Product

Epic's tools will probably work very well for largely employed provider shops. But Epic's tools are...

Jul 2023
||
(0)
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VP/Other Executive

Relationship, Product

There are a lot of really good things about Epic from a vendor perspective, but I don’t think...

Jul 2023
||
(0)
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VP/Other Executive

Culture

It doesn't feel like Epic is a partner. People at the senior level may say something different. Epic...

Jul 2023
||
(0)
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Director

Product

One of our struggles is that Epic's system is designed to share to an extraordinary level and to...

Jul 2023
||
(0)
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Director

Relationship

We have had not-so-good TS, and we have had good TS. Overall, I am pleased and have been able to...

Jul 2023
||
(0)
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Director

Relationship, Product

When Epic changes direction on how they want to architect things based on some of the priorities...

Jul 2023
||
(0)
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Director

Operations, Product

Healthy Planet is pretty user friendly. Epic really doesn't train very well, so we are all...

Jun 2023
||
(0)
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Director

Loyalty, Product

There are a lot of limitations with Healthy Planet, so I don't know whether I would buy it again....

Jun 2023
||
(0)
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Director

Relationship

Customer support for Healthy Planet does not exist. There is a barrier to direct contact with...

Jun 2023
||
(0)
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Director

Relationship, Operations

There is a superuser group that meets regularly, and it is a development brainstorming focus group....

Jun 2023
||
(0)
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COO

Product

One of the things that I like about Healthy Planet is the reporting within the product. We can make...

Jun 2023
||
(0)
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COO

Product, Value

It would be nice if we didn't have to make so many custom reports. We have to create many different...

Jun 2023
||
(0)
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VP/Other Executive

Culture

Epic is very transparent about how they charge us. A lot of their charges are transaction based.

Jun 2023
||
(0)
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VP/Other Executive

Relationship, Operations

We could use some help in terms of Healthy Planet's education. The vendor does a good job, and they...

Jun 2023
||
(0)
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VP/Other Executive

Relationship

We have a very good working relationship with Epic. They are probably the most collaborative vendor...

Jun 2023
||
(0)
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Director

Operations, Value

We are progressing along with Healthy Planet, but it seems like things are painfully slow. There is...

Jun 2023
||
(0)
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Director

Product

Something that makes the product stand out is the robustness of the features and the robustness of...

Jun 2023
||
(0)
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Director

Relationship

Epic is very proactive in developing the product. They understand what their customers are trying to...

Jun 2023
||
(0)
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Director

Relationship

Epic’s support is robust. If we have a question, we have multiple individuals who we know on a...

Jun 2023
||
(0)
 Thank you  Helpful

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CIO

Value

We have taken a couple of hits because of the system's cost-utilization platform and the errors...

Jun 2023
||
(0)
 Thank you  Helpful

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CIO

Product, Value

The system's tools are designed to provide us with insights, so it is up to us to change our...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Operations

Whenever we have problems with our build, the Epic people help us resolve the problems. Our IT...

Jun 2023
||
(0)
 Thank you  Helpful

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Manager

Product

We had to push Epic to support certain payers’ program needs. While Epic has some foundational...

Jun 2023
||
(0)
 Thank you  Helpful

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Director

Relationship, Product

I have noticed an improvement in Epic’s efforts around HEDIS measures, and I appreciate that, but if...

Jun 2023
||
(0)
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 or  to see details.

Director

Product

The product’s functionality is fine because I know where to go and where to check. However, there is...

Jun 2023
||
(0)
 Thank you  Helpful

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CEO/President

Operations

Most of the training that we get for Healthy Planet is Epic giving us some things to read and...

May 2023
||
(0)
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CEO/President

Product

We sometimes have areas we are concentrating on that we can't build Healthy Planet to address...

May 2023
||
(0)
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VP/Other Executive

Loyalty, Product

I would like to have patient-reported outcomes within Healthy Planet. We are often pushing ahead....

May 2023
||
(0)
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VP/Other Executive

Product

Epic is not working on community things. A lot of things outside of healthcare drive health. Epic's...

May 2023
||
(0)
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VP/Other Executive

Loyalty, Product

Healthy Planet has great tools, but they sometimes feel like an afterthought to the clinical part of...

May 2023
||
(0)
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VP/Other Executive

Culture, Culture, Culture, Culture, Loyalty, Loyalty, Loyalty, Loyalty, Loyalty, Product, Product, Product, Product, Product

When Epic started selling the product to payers, they didn't do the greatest job of bringing...

May 2023
||
(0)
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VP/Other Executive

Relationship, Relationship, Relationship, Relationship, Relationship, Product, Product, Product, Product, Product

As Epic has grown and has moved from doing annual major upgrades to quarterly upgrades, we have seen...

May 2023
||
(0)
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PHM Downside Risk 2021
14 October 21    |   Bradley Hunter and Cathy McCabe
In the United States, just 10% of the average healthcare organization’s revenue comes from downside risk contracts. However, several health systems are ahead of the curve, and their valuable insights on adopting downside risk can help peers figure out how to move the needle on value-based reimbursement (VBR). KLAS worked with population health management (PHM) vendors to identify which of their customers are most advanced in adoption of downside risk contracts and then conducted interviews with top executives at 15 of these organizations. We spoke with large, midsize, and small health systems as well as a handful of ACOs, highlighting the fact that with the right technology and organizational structure and buy-in, organizations of all types can make significant progress toward VBR. The Executive Insights portion of this report explores what outcomes the organizations have achieved as well as their aggregated insights regarding keys to success, lessons learned, and potential pitfalls. Case studies for each of the participating organizations provide additional detail and can be found in the Expanded Insights section of the report.



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