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Healthy Planet Commentary
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Benjamin Cassity
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VP/Other Executive

Product

We work with a lot of reports in Healthy Planet, and I would say that the reports we use for the...

Jul 2025
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VP/Other Executive

Relationship, Product

The front user view by far surpasses anything else. The solution is generally very intuitive for a...

Jul 2025
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VP/Other Executive

Value

Epic has gotten better with their charges. They used to charge for every little thing. During the...

Jul 2025
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CMIO

Product

We have two different instances of Epic's system. That did seem like a good idea because we got all...

Jun 2025
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CMIO

Loyalty, Product

The product has known problems, but Epic doesn't always address them sequentially. They launch...

Jun 2025
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CMIO

Operations

Epic’s support during implementations is not always that good, and there is not a whole lot of...

Jun 2025
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CMIO

Value

For my incentive-based payments, the product is the most important tool I have in my pocket. I have...

Jun 2025
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CMIO

Loyalty, Product

Good population health is an intersection between the individual and the group. If we don't build...

Jun 2025
||
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CMIO

Product

Epic should improve the personalized-pivot capability. Some of that comes down to much more...

Jun 2025
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CMIO

Product

The product is pretty good, but sometimes we are running a jet on a Ford Focus engine. The issue is...

Jun 2025
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CMIO

Product

Healthy Planet is really good for putting patients into cohorts. So if there are registered patients...

Jun 2025
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VP/Other Executive

Relationship

I would rate Epic with a top score for support because of the dedicated TS people. The support model...

Jun 2025
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VP/Other Executive

Relationship

Epic keeps their promises, but their timetable doesn't always match our expectations. The larger the...

Jun 2025
||
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CMIO

Loyalty, Product

We have looked at taking the next step in our Healthy Planet implementation. We are going live with...

Jun 2025
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CMIO

Value

For Epic Compass Rose, value-based programs, and certified HEDIS, if we build an interface for ADT,...

Jun 2025
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CMIO

Product

We really appreciate having what we do have in Healthy Planet for population health reporting,...

Jun 2025
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CMIO

Loyalty, Product

We would like better linking to community resources for SDOH, but that isn't what drove us to Epic...

Jun 2025
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VP/Other Executive

Relationship, Operations, Product

The biggest positive of Healthy Planet for us is the ability to get additional data that we can then...

Jun 2025
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VP/Other Executive

Culture, Operations

One area that would be useful would be knowing at the frontline what exactly is covered and not...

Jun 2025
||
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Manager

Culture, Value

With Epic's price plan, everything is typically bundled, so we can get a suite of tools. The system...

May 2025
||
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Manager

Operations

We rely on our organization for a lot of training, and our internal team makes the training for...

May 2025
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Manager

Product

This isn't necessarily Epic's fault, but the architecture around the exchange of clinical data in...

May 2025
||
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Manager

Product

Healthy Planet definitely meets all of our main objectives and needs, but there are some issues...

May 2025
||
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Manager

Operations, Product

While we appreciate the new technology and upgrades for Healthy Planet, one of the challenges that...

May 2025
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Manager

Loyalty, Product, Value

When we switched over to Healthy Planet, one of the main positive feedback items we got was around...

May 2025
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Manager

Relationship, Operations, Product

Healthy Planet has been successful, and I have been pleased by all of the different upgrades for it....

May 2025
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VP/Other Executive

Relationship

I genuinely feel like I won the lottery with our support team at Epic. We have key contacts, and...

May 2025
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VP/Other Executive

Relationship, Product

Within Healthy Planet, we have struggled with the limited support and likely discontinuation the My...

May 2025
||
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VP/Other Executive

Relationship, Operations, Product

Epic supports integration very well. I hear a lot from Epic customers about how it is hard to get...

May 2025
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VP/Other Executive

Product

Epic is innovating just fine, but with Healthy Planet, the fact that we have to run so many...

May 2025
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VP/Other Executive

Product

Healthy Planet is part of our core. We have a core platform strategy that is very Epic focused, and...

May 2025
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Director

Relationship, Product

Healthy Planet is a good bit of software for what we need. We are happy with the risk coding in the...

May 2025
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Director

Loyalty, Product

There are a few things we need in Healthy Planet, so there is still room to grow. For example, we...

May 2025
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VP/Other Executive

Culture, Product

The quality of Healthy Planet is great. I have no concerns about that. I just don't think the...

Apr 2025
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VP/Other Executive

Relationship

Epic does a beautiful job on their road map for Healthy Planet in terms of what is available, what...

Apr 2025
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CIO

Product, Value

Healthy Planet is really helpful for us in terms of drawing a circle. Before I do a campaign around...

Apr 2025
||
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CIO

Product

We are seeing a few challenges in terms of the usefulness of Healthy Planet with our behavioral...

Apr 2025
||
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CIO

Loyalty, Relationship

We always want more recommendations from Epic. They are proactive about what needs to be done, and...

Apr 2025
||
(0)
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Manager

Product, Value

Healthy Planet has been great because it has worked really well with our other Epic applications to...

Apr 2025
||
(0)
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Manager

Relationship, Product

Epic takes feedback to heart. They really try to develop solutions based on the feedback, especially...

Apr 2025
||
(0)
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VP/Other Executive

Operations

The training is really good, but Epic does have quite a bit of training that is required to be...

Mar 2025
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VP/Other Executive

Operations, Product

Healthy Planet is a very sophisticated solution. It requires us to really lean into it. We can't...

Mar 2025
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VP/Other Executive

Relationship

If I want to talk to the executives at Epic, they call me. I can just pick up the phone and call...

Mar 2025
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VP/Other Executive

Value

Epic doesn't overcommit. They don't customize. They don't upsell. That is one of the things I like...

Mar 2025
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Physician

Loyalty, Product

Epic should be doing more. They aren't pushing Healthy Planet. Healthy Planet could be so much...

Mar 2025
||
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Physician

Relationship

I probably could reach someone at Epic if I needed to. I have emailed people back and forth. I can...

Mar 2025
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Physician

Operations, Product, Value

Healthy Planet is a great tool. We should do more with it. However, if recommending it, I would...

Mar 2025
||
(0)
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Manager

Loyalty, Product

In terms of delivering new technology, Epic is moving faster than we can handle sometimes.

Feb 2025
||
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VP/Other Executive

Loyalty, Product

Healthy Planet is not meeting all my needs. We are looking for a translation of the financial data...

Jan 2025
||
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VP/Other Executive

Relationship

I love Epic’s support. I just know who to call or email, and they will get back to me on the same...

Jan 2025
||
(0)
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VP/Other Executive

Relationship

I really like that Epic has two resources. One is their technical support, and the second is what...

Jan 2025
||
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VP/Other Executive

Operations, Product

The dashboards in Healthy Planet are wonderful. The way that we can drill down directly into the...

Jan 2025
||
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VP/Other Executive

Product

What is really nice about Healthy Planet specifically is we can use it for multiple ways we want to...

Jan 2025
||
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VP/Other Executive

Product

I would like more standard options to be available. I don't know the exact number of standard tiles...

Jan 2025
||
(0)
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Manager

Operations

I don't know that Epic’s analyst training for the new version is detailed enough to go into the...

Jan 2025
||
(0)
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Manager

Culture, Value

The way Epic has structured their value-based care analytics within Healthy Planet is kind of...

Jan 2025
||
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Manager

Operations

We are pretty satisfied. We have Healthy Planet, Cognitive Computing, and Compass Rose. We have...

Jan 2025
||
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VP/Other Executive

Product, Value

I have never heard anyone say we would not want Healthy Planet. Healthy Planet is a good system for...

Jan 2025
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VP/Other Executive

Culture, Relationship

Answering the question of whether Epic keeps all promises depends on how the question is asked. Epic...

Jan 2025
||
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VP/Other Executive

Loyalty

Epic's population health management tools and their value-based analytics and value-based...

Jan 2025
||
(0)
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Director

Culture

With Healthy Planet’s interoperability, we do exchange use. There are just some things where there...

Dec 2024
||
(0)
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Director

Relationship, Product

Epic has done a pretty good job providing new technology for Healthy Planet and for what we are...

Dec 2024
||
(0)
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CMIO

Loyalty, Product

We love Healthy Planet. We are really leaping into population health and particularly the...

Nov 2024
||
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CMIO

Loyalty, Product

One of the super cool things with Healthy Planet that we are working on is the Cheers campaigns. The...

Nov 2024
||
(0)
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CMIO

Culture, Product

One area where we are trying to push the envelope a bit with Epic is making it easier to get claims...

Nov 2024
||
(0)
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Director

Operations

There are always lots of moving parts with people coming and going in our health system. I don't...

Nov 2024
||
(0)
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Director

Value

I think Epic does try to charge us for every little thing. For example, we were looking at enhancing...

Nov 2024
||
(0)
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Director

Product, Value

We have never had an issue with upgrades and things like that. Healthy Planet seems to work well....

Nov 2024
||
(0)
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VP/Other Executive

Relationship, Product

Epic is not perfect, but no other competitor has come to the table. Epic was built as a coding...

Oct 2024
||
(0)
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VP/Other Executive

Loyalty

We are now driving the use of Healthy Planet everywhere. We have a very operationally unified merger...

Oct 2024
||
(0)
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VP/Other Executive

Relationship, Product

I need to be able to talk with noncovered entities without violating HIPAA. For Epic to address this...

Oct 2024
||
(0)
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VP/Other Executive

Loyalty

My deal with digital services is that we use the solution's foundation, and we get curious about...

Oct 2024
||
(0)
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VP/Other Executive

Loyalty, Product

I more and more appreciate the base build that is in Healthy Planet. When I first encountered this...

Oct 2024
||
(0)
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VP/Other Executive

Product

Epic's integration is good because we were able to complete a statewide integration of many...

Oct 2024
||
(0)
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VP/Other Executive

Operations

I believe Epic's ongoing training does not exist or is not easily accessible for the end users. We...

Oct 2024
||
(0)
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VP/Other Executive

Relationship

Epic is clear about what they can and cannot do. I think Epic does support our IT infrastructure. I...

Oct 2024
||
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VP/Other Executive

Product, Value

Healthy Planet is expensive. I think Epic could provide a little better out-of-the-box tools. We are...

Oct 2024
||
(0)
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Director

Loyalty

There is a bit of a learning curve in Healthy Planet with the outreach reports, and we have had to...

Sep 2024
||
(0)
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Director

Operations

For training in Healthy Planet, we just have a quick video, and then we do more on-the-job training...

Sep 2024
||
(0)
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Director

Loyalty, Product

I would buy Healthy Planet again for sure. Even though we are building out Compass Rose, Healthy...

Sep 2024
||
(0)
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Manager

Relationship

Support could always be better, but Epic has set the standard for what support should be in this...

Sep 2024
||
(0)
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Director

Product, Value

I like the fact that Healthy Planet allows us to give an overall view of our population. It allows...

Aug 2024
||
(0)
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Director

Relationship

Epic keeps all promises, and they are very conservative in what they promise. They are very honest,...

Aug 2024
||
(0)
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Director

Loyalty, Product

We use the Hierarchical Condition Category, and that has gone really well for us. Epic has...

Jul 2024
||
(0)
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Director

Product

One of Epic's strengths with Health Planet is it is in the EMR. In another vendor product, that...

Jul 2024
||
(0)
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Director

Product

Most of the Healthy Planet end-user workflow is ambulatory build. And it can be complicated, from...

Jul 2024
||
(0)
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Director

Product

We only push to Epic what we need for operational use. That is why, for me, interoperability is...

Jul 2024
||
(0)
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Director

Relationship, Operations, Product

Epic has a really good line of sight. They understand where Healthy Planet needs to go. On Compass...

Jul 2024
||
(0)
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Director

Relationship

Epic’s upgrades are fine. Epic has a pretty streamlined process and is continually putting updates...

Jul 2024
||
(0)
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Physician

Loyalty, Product

Epic's systems are highly configurable. Now that we are on Epic's systems, we can outsource all of...

Jul 2024
||
(0)
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Physician

Loyalty

The trajectory of Healthy Planet is going to be very similar to Epic's trajectory with their other...

Jul 2024
||
(0)
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Physician

Loyalty, Product

A lot of the functionality that meets our needs is dependent on merging data science tools along...

Jul 2024
||
(0)
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Physician

Operations, Product

Healthy Planet has been doing well. However, there is a widespread disconnect between the enterprise...

Jul 2024
||
(0)
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Physician

Loyalty

There is going to be an arms race with health systems. We will have to see whether third-party...

Jul 2024
||
(0)
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Physician

Loyalty, Operations

Our actual implementation of Healthy Planet was very sparse. It isn't an actual platform, and it...

Jul 2024
||
(0)
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Physician

Value

The up-front cost of Healthy Planet is pretty exorbitant. It is like going to a very nice Las Vegas...

Jul 2024
||
(0)
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Physician

Loyalty, Product

Healthy Planet works really well within the Epic suite, but it only works so-so externally. Compared...

Jul 2024
||
(0)
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CMO

Operations

Epic is a little better than average in terms of implementation. Epic isn't horrible, but they...

Jul 2024
||
(0)
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CMO

Relationship

It is hard for me to separate Epic’s proactiveness for the different modules. Some Epic modules are...

Jul 2024
||
(0)
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CMO

Product

Healthy Planet still has a lot of trouble pulling things in from other places. It still ingests data...

Jul 2024
||
(0)
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CMO

Loyalty, Product

My satisfaction with Epic hasn't changed for a couple of years. I sort of like Healthy Planet, but...

Jul 2024
||
(0)
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Manager

Product

I would recommend Healthy Planet based on some of the functionality that we use and the support that...

Jul 2024
||
(0)
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Manager

Loyalty, Product, Value

We use Compass Rose within Healthy Planet; Compass Rose is tailored specifically for ambulatory case...

Jul 2024
||
(0)
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Manager

Loyalty, Relationship, Product

There are still probably a couple of gaps where we have to go outside of Epic, like for some of...

Jul 2024
||
(0)
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Manager

Loyalty, Value

We are tethered to Epic. We pay for the suite of services, so it is more bundled. Healthy Planet is...

Jul 2024
||
(0)
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Manager

Relationship

My team has a very close contact person with Epic. We meet regularly, and they have a ticketing...

Jul 2024
||
(0)
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Manager

Operations

We don't really get training from Epic on Healthy Planet. We have our own training team that we...

Jul 2024
||
(0)
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Manager

Relationship, Product

Epic is pretty transparent on functionality and upcoming functionality. They don't tend to...

Jul 2024
||
(0)
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VP/Other Executive

Product, Value

In terms of the product driving tangible outcomes, it is hard to say because Healthy Planet...

Jul 2024
||
(0)
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VP/Other Executive

Relationship

We get pretty regular executive attention.

Jul 2024
||
(0)
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COO

Operations

When it comes to training people on Healthy Planet, we ultimately have to do that on our own, and we...

Jul 2024
||
(0)
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COO

Loyalty

I would purchase Healthy Planet again because it provides one complete point of perspective for...

Jul 2024
||
(0)
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COO

Relationship

Some of the tickets that we have sent to Epic have gone unresolved. We ask for complicated things...

Jul 2024
||
(0)
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COO

Operations, Product

The vendor could make things easier for us by reducing the time it takes for us to complete tasks in...

Jul 2024
||
(0)
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COO

Value

We experienced some unexpected things with the vendor's charges. Whenever new AI comes up, it is...

Jul 2024
||
(0)
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 or  to see details.

COO

Relationship, Product

Epic still views some of their systems as separate, like Healthy Planet and Caboodle or Slicer...

Jul 2024
||
(0)
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COO

Product

Healthy Planet aggregates data and provides prospective opportunities for improved Hierarchical...

Jul 2024
||
(0)
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COO

Relationship, Value

Support from Epic for Healthy Planet is good. I wouldn’t change much. We receive our money's worth,...

Jul 2024
||
(0)
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COO

Product

A lot of time is spent on the user end to validate the codes identified as potential opportunities...

Jul 2024
||
(0)
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Population Health Vendor Overview 2023
15 June 23    |   Andy Paulsen and Bradley Hunter
As more healthcare organizations start to leverage population health management (PHM) technology in their journey toward offering value-based care, they are sometimes uncertain about how well vendors can fulfill their unique needs, as PHM programs vary in breadth and complexity. This report—a follow-up to KLAS’ 2021 report —provides an overview of several PHM offerings to help readers understand (1) what types of organizations typically use the solutions, (2) what the customer experience is like, (3) which solutions see the most market energy and why, (4) which vendors facilitate value-based contract revenue, and (5) how broadly PHM capabilities are adopted. Note: Although there are six PHM pillars, one pillar—patient engagement—is not covered in this report (view the KLAS website for more information on this pillar).



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