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Healthy Planet Commentary
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Benjamin Cassity
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VP/Other Executive

Culture, Product

The quality of Healthy Planet is great. I have no concerns about that. I just don't think the...

Apr 2025
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VP/Other Executive

Relationship

Epic does a beautiful job on their road map for Healthy Planet in terms of what is available, what...

Apr 2025
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CIO

Product, Value

Healthy Planet is really helpful for us in terms of drawing a circle. Before I do a campaign around...

Apr 2025
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CIO

Product

We are seeing a few challenges in terms of the usefulness of Healthy Planet with our behavioral...

Apr 2025
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CIO

Loyalty, Relationship

We always want more recommendations from Epic. They are proactive about what needs to be done, and...

Apr 2025
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Manager

Product, Value

Healthy Planet has been great because it has worked really well with our other Epic applications to...

Apr 2025
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Manager

Relationship, Product

Epic takes feedback to heart. They really try to develop solutions based on the feedback, especially...

Apr 2025
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VP/Other Executive

Operations

The training is really good, but Epic does have quite a bit of training that is required to be...

Mar 2025
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VP/Other Executive

Operations, Product

Healthy Planet is a very sophisticated solution. It requires us to really lean into it. We can't...

Mar 2025
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VP/Other Executive

Relationship

If I want to talk to the executives at Epic, they call me. I can just pick up the phone and call...

Mar 2025
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VP/Other Executive

Value

Epic doesn't overcommit. They don't customize. They don't upsell. That is one of the things I like...

Mar 2025
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Physician

Loyalty, Product

Epic should be doing more. They aren't pushing Healthy Planet. Healthy Planet could be so much...

Mar 2025
||
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Physician

Relationship

I probably could reach someone at Epic if I needed to. I have emailed people back and forth. I can...

Mar 2025
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Physician

Operations, Product, Value

Healthy Planet is a great tool. We should do more with it. However, if recommending it, I would...

Mar 2025
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Manager

Loyalty, Product

In terms of delivering new technology, Epic is moving faster than we can handle sometimes.

Feb 2025
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VP/Other Executive

Loyalty, Product

Healthy Planet is not meeting all my needs. We are looking for a translation of the financial data...

Jan 2025
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VP/Other Executive

Relationship

I love Epic’s support. I just know who to call or email, and they will get back to me on the same...

Jan 2025
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VP/Other Executive

Relationship

I really like that Epic has two resources. One is their technical support, and the second is what...

Jan 2025
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VP/Other Executive

Operations, Product

The dashboards in Healthy Planet are wonderful. The way that we can drill down directly into the...

Jan 2025
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VP/Other Executive

Product

What is really nice about Healthy Planet specifically is we can use it for multiple ways we want to...

Jan 2025
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VP/Other Executive

Product

I would like more standard options to be available. I don't know the exact number of standard tiles...

Jan 2025
||
(0)
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Manager

Operations

I don't know that Epic’s analyst training for the new version is detailed enough to go into the...

Jan 2025
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Manager

Culture, Value

The way Epic has structured their value-based care analytics within Healthy Planet is kind of...

Jan 2025
||
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Manager

Operations

We are pretty satisfied. We have Healthy Planet, Cognitive Computing, and Compass Rose. We have...

Jan 2025
||
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VP/Other Executive

Product, Value

I have never heard anyone say we would not want Healthy Planet. Healthy Planet is a good system for...

Jan 2025
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VP/Other Executive

Culture, Relationship

Answering the question of whether Epic keeps all promises depends on how the question is asked. Epic...

Jan 2025
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VP/Other Executive

Loyalty

Epic's population health management tools and their value-based analytics and value-based...

Jan 2025
||
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Director

Culture

With Healthy Planet’s interoperability, we do exchange use. There are just some things where there...

Dec 2024
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Director

Relationship, Product

Epic has done a pretty good job providing new technology for Healthy Planet and for what we are...

Dec 2024
||
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CMIO

Loyalty, Product

We love Healthy Planet. We are really leaping into population health and particularly the...

Nov 2024
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CMIO

Loyalty, Product

One of the super cool things with Healthy Planet that we are working on is the Cheers campaigns. The...

Nov 2024
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CMIO

Culture, Product

One area where we are trying to push the envelope a bit with Epic is making it easier to get claims...

Nov 2024
||
(0)
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Director

Operations

There are always lots of moving parts with people coming and going in our health system. I don't...

Nov 2024
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(0)
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Director

Value

I think Epic does try to charge us for every little thing. For example, we were looking at enhancing...

Nov 2024
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Director

Product, Value

We have never had an issue with upgrades and things like that. Healthy Planet seems to work well....

Nov 2024
||
(0)
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VP/Other Executive

Relationship, Product

Epic is not perfect, but no other competitor has come to the table. Epic was built as a coding...

Oct 2024
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(0)
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VP/Other Executive

Loyalty

We are now driving the use of Healthy Planet everywhere. We have a very operationally unified merger...

Oct 2024
||
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VP/Other Executive

Relationship, Product

I need to be able to talk with noncovered entities without violating HIPAA. For Epic to address this...

Oct 2024
||
(0)
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VP/Other Executive

Loyalty

My deal with digital services is that we use the solution's foundation, and we get curious about...

Oct 2024
||
(0)
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VP/Other Executive

Loyalty, Product

I more and more appreciate the base build that is in Healthy Planet. When I first encountered this...

Oct 2024
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(0)
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VP/Other Executive

Product

Epic's integration is good because we were able to complete a statewide integration of many...

Oct 2024
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VP/Other Executive

Operations

I believe Epic's ongoing training does not exist or is not easily accessible for the end users. We...

Oct 2024
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VP/Other Executive

Relationship

Epic is clear about what they can and cannot do. I think Epic does support our IT infrastructure. I...

Oct 2024
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VP/Other Executive

Product, Value

Healthy Planet is expensive. I think Epic could provide a little better out-of-the-box tools. We are...

Oct 2024
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Director

Loyalty

There is a bit of a learning curve in Healthy Planet with the outreach reports, and we have had to...

Sep 2024
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(0)
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Director

Operations

For training in Healthy Planet, we just have a quick video, and then we do more on-the-job training...

Sep 2024
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(0)
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Director

Loyalty, Product

I would buy Healthy Planet again for sure. Even though we are building out Compass Rose, Healthy...

Sep 2024
||
(0)
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Manager

Relationship

Support could always be better, but Epic has set the standard for what support should be in this...

Sep 2024
||
(0)
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Director

Product, Value

I like the fact that Healthy Planet allows us to give an overall view of our population. It allows...

Aug 2024
||
(0)
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Director

Relationship

Epic keeps all promises, and they are very conservative in what they promise. They are very honest,...

Aug 2024
||
(0)
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Director

Loyalty, Product

We use the Hierarchical Condition Category, and that has gone really well for us. Epic has...

Jul 2024
||
(0)
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Director

Product

One of Epic's strengths with Health Planet is it is in the EMR. In another vendor product, that...

Jul 2024
||
(0)
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Director

Product

Most of the Healthy Planet end-user workflow is ambulatory build. And it can be complicated, from...

Jul 2024
||
(0)
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Director

Product

We only push to Epic what we need for operational use. That is why, for me, interoperability is...

Jul 2024
||
(0)
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Director

Relationship, Operations, Product

Epic has a really good line of sight. They understand where Healthy Planet needs to go. On Compass...

Jul 2024
||
(0)
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Director

Relationship

Epic’s upgrades are fine. Epic has a pretty streamlined process and is continually putting updates...

Jul 2024
||
(0)
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Physician

Loyalty, Product

Epic's systems are highly configurable. Now that we are on Epic's systems, we can outsource all of...

Jul 2024
||
(0)
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Physician

Loyalty

The trajectory of Healthy Planet is going to be very similar to Epic's trajectory with their other...

Jul 2024
||
(0)
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Physician

Loyalty, Product

A lot of the functionality that meets our needs is dependent on merging data science tools along...

Jul 2024
||
(0)
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Physician

Operations, Product

Healthy Planet has been doing well. However, there is a widespread disconnect between the enterprise...

Jul 2024
||
(0)
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Physician

Loyalty

There is going to be an arms race with health systems. We will have to see whether third-party...

Jul 2024
||
(0)
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Physician

Loyalty, Operations

Our actual implementation of Healthy Planet was very sparse. It isn't an actual platform, and it...

Jul 2024
||
(0)
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Physician

Value

The up-front cost of Healthy Planet is pretty exorbitant. It is like going to a very nice Las Vegas...

Jul 2024
||
(0)
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Physician

Loyalty, Product

Healthy Planet works really well within the Epic suite, but it only works so-so externally. Compared...

Jul 2024
||
(0)
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CMO

Operations

Epic is a little better than average in terms of implementation. Epic isn't horrible, but they...

Jul 2024
||
(0)
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CMO

Relationship

It is hard for me to separate Epic’s proactiveness for the different modules. Some Epic modules are...

Jul 2024
||
(0)
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CMO

Product

Healthy Planet still has a lot of trouble pulling things in from other places. It still ingests data...

Jul 2024
||
(0)
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CMO

Loyalty, Product

My satisfaction with Epic hasn't changed for a couple of years. I sort of like Healthy Planet, but...

Jul 2024
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(0)
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Manager

Product

I would recommend Healthy Planet based on some of the functionality that we use and the support that...

Jul 2024
||
(0)
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Manager

Loyalty, Product, Value

We use Compass Rose within Healthy Planet; Compass Rose is tailored specifically for ambulatory case...

Jul 2024
||
(0)
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Manager

Loyalty, Relationship, Product

There are still probably a couple of gaps where we have to go outside of Epic, like for some of...

Jul 2024
||
(0)
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Manager

Loyalty, Value

We are tethered to Epic. We pay for the suite of services, so it is more bundled. Healthy Planet is...

Jul 2024
||
(0)
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Manager

Relationship

My team has a very close contact person with Epic. We meet regularly, and they have a ticketing...

Jul 2024
||
(0)
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Manager

Operations

We don't really get training from Epic on Healthy Planet. We have our own training team that we...

Jul 2024
||
(0)
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Manager

Relationship, Product

Epic is pretty transparent on functionality and upcoming functionality. They don't tend to...

Jul 2024
||
(0)
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VP/Other Executive

Product, Value

In terms of the product driving tangible outcomes, it is hard to say because Healthy Planet...

Jul 2024
||
(0)
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VP/Other Executive

Relationship

We get pretty regular executive attention.

Jul 2024
||
(0)
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COO

Operations

When it comes to training people on Healthy Planet, we ultimately have to do that on our own, and we...

Jul 2024
||
(0)
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COO

Loyalty

I would purchase Healthy Planet again because it provides one complete point of perspective for...

Jul 2024
||
(0)
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COO

Relationship

Some of the tickets that we have sent to Epic have gone unresolved. We ask for complicated things...

Jul 2024
||
(0)
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COO

Operations, Product

The vendor could make things easier for us by reducing the time it takes for us to complete tasks in...

Jul 2024
||
(0)
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COO

Value

We experienced some unexpected things with the vendor's charges. Whenever new AI comes up, it is...

Jul 2024
||
(0)
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COO

Relationship, Product

Epic still views some of their systems as separate, like Healthy Planet and Caboodle or Slicer...

Jul 2024
||
(0)
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COO

Product

Healthy Planet aggregates data and provides prospective opportunities for improved Hierarchical...

Jul 2024
||
(0)
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COO

Relationship, Value

Support from Epic for Healthy Planet is good. I wouldn’t change much. We receive our money's worth,...

Jul 2024
||
(0)
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COO

Product

A lot of time is spent on the user end to validate the codes identified as potential opportunities...

Jul 2024
||
(0)
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CMIO

Product, Value

If we are willing to put the sweat into Healthy Planet, we can make the tool do some amazing things....

Jul 2024
||
(0)
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CMIO

Product

The Chronicles version of the Healthy Planet database does work well, but when we have to move its...

Jul 2024
||
(0)
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CMIO

Relationship

Epic has some really good people. They have a committed workforce that does care about the customer,...

Jul 2024
||
(0)
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CMIO

Product

We want more simplified processes to take metrics and data that we refine in Healthy Planet and have...

Jul 2024
||
(0)
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CMIO

Value

Healthy Planet does cost a lot of money in personnel time. The time cost is not actually with the...

Jul 2024
||
(0)
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CMIO

Product

The reports could be simplified so they load faster, but we do need critical data to validate things...

Jul 2024
||
(0)
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CMIO

Product

The interoperability with Healthy Planet could be done better. The system is not really built to be...

Jul 2024
||
(0)
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CMIO

Product

When we are trying to do things at scale, we may want to pivot into the cohort and see them in the...

Jul 2024
||
(0)
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CMIO

Relationship

There was a lot of proactive engagement from the person who was running Healthy Planet; that was...

Jul 2024
||
(0)
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VP/Other Executive

Relationship

We have to go through some layers to get to someone empowered to solve our problems at Epic....

Jun 2024
||
(0)
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VP/Other Executive

Product, Value

Healthy Planet does a lot of things really well. Epic defines what good data is, and I can...

Jun 2024
||
(0)
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VP/Other Executive

Loyalty, Relationship, Product

Epic is working on their VBC road map for their analytics, and that continues to be important. That...

Jun 2024
||
(0)
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Director

Relationship

Epic needs to expand more on operational sensitivity. It is almost more like operational awareness....

Jun 2024
||
(0)
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Director

Product

The problem with Healthy Planet is it is sometimes inflexible. We can't make it do what we want in...

Jun 2024
||
(0)
 Thank you  Helpful

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Director

Relationship

I am pleased with Epic. We can get to a problem solver easily. It is a different level of support. I...

Jun 2024
||
(0)
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Manager

Relationship

Epic is very open to the idea of us talking to their developers. Their developers take our thoughts...

Jun 2024
||
(0)
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Manager

Relationship, Operations

The training for Healthy Planet is good because Epic usually gives us a dedicated technical services...

Jun 2024
||
(0)
 Thank you  Helpful

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VP/Other Executive

Relationship

I use the support from Epic's user web, but I don't get any real support from that. In my role, I...

May 2024
||
(0)
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VP/Other Executive

Value

The system's measurable outcomes are affected by many different things. It is hard for us to point...

May 2024
||
(0)
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VP/Other Executive

Product

Healthy Planet is constantly being developed, but sometimes, the first version of something in it is...

May 2024
||
(0)
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VP/Other Executive

Product

The tricky thing about Healthy Planet is that the platform is across everything, so compromises have...

May 2024
||
(0)
 Thank you  Helpful

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VP/Other Executive

Loyalty, Operations

Epic is very effective at training users for their scenarios, but Epic's scenarios sometimes miss...

May 2024
||
(0)
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