Healthy Planet
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Bradley Hunter
Research Director
KLAS Research Director - Bradley Hunter
 
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User Commentary

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CIO

We aren't using Healthy Planet to its fullest extent because we invested heavily in another...

May 2022
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CIO

If we could port all the functionality we have in the outboard system to Healthy Planet, then we...

May 2022
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Director

I don't envision us moving away from Healthy Planet anytime soon. The consensus is that we would buy...

Apr 2022
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Director

There have been a few issues here and there but nothing major. Epic has committed to us and we have...

Apr 2022
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CMIO

Healthy Planet is an excellent solution if it is used right. Most organizations only scratch the...

Apr 2022
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CMIO

As with so many of Epic's products, Epic does a poor job of connecting the potential of the system...

Apr 2022
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CMIO

Healthy Planet is a constellation of tools, and there are workflows surrounding the tools. Epic has...

Apr 2022
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Director

Healthy Planet released an improved version of the health maintenance infrastructure. We want to...

Apr 2022
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Director

Healthy Planet working as promoted is more determined by the investment of the organization than by...

Apr 2022
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Director

Healthy Planet is a sure part of our long-term plans. It is the infrastructure of our population...

Apr 2022
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Director

Healthy Planet’s development has progressed over the years. The delivery of new technology is a...

Apr 2022
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Director

Several years ago, Epic didn’t charge for every little thing. Now, they are starting to try to...

Apr 2022
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Director

Healthy Planet is not a module that an organization buys and implements. Healthy Planet is an...

Apr 2022
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Director

We have a Healthy Planet technical support person, and our team manages the product by working...

Apr 2022
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Manager

Epic has a huge, pretty comprehensive training that the analysts need to finish in order to be...

Apr 2022
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Manager

The weakness of the product is found within the care management clinical piece. The system...

Apr 2022
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Manager

Epic's support is very good. We have dedicated technical support people for the product, but they...

Apr 2022
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Manager

Initially, Epic was pretty good, but we have recently had experiences where they have charged for...

Apr 2022
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Manager

The implementation team that we had with Healthy Planet didn't have a lot of previous experience...

Apr 2022
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Manager

The product is a very good care management platform. It integrates data from different sources, such...

Apr 2022
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Manager

There is room for improvement within the product as a population health analytics platform. The...

Apr 2022
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Director

The basic college course is 101, and I always describe population health as 201. Not all healthcare...

Apr 2022
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Director

For an integrated solution, Healthy Planet works fairly well. But we are coming up against a problem...

Apr 2022
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Director

I don’t interact with Epic’s technical support team, but they seem to be proactive. We do have a...

Apr 2022
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CMIO

The product’s strengths are the registries and some of the decision support that can come out of the...

Mar 2022
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CMIO

Epic could always improve the reporting. That is probably the biggest thing we get feedback on. The...

Mar 2022
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CMIO

As far as cost goes, there is obviously a lot of licensing for different modules and things, but...

Mar 2022
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CMIO

We are involving major work with Epic in claims evaluation, and we will hopefully have some good...

Mar 2022
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VP/Other Executive

Epic gets to know what our healthcare system's population health goals are, and that sticks, so when...

Mar 2022
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Director

In general, Healthy Planet has helped us solve a lot of our documentation and communication needs....

Mar 2022
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(0)
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Director

There have been some things that we have thought looked cool, and then we have been told that we...

Mar 2022
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Director

We don't get a ton of training on my team, but the builders do.

Mar 2022
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Director

There are still a lot of clicks. There are a lot of things that we manually have to select. That is...

Mar 2022
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Director

We have a good relationship with our support team. They reply and share things as needed. We...

Mar 2022
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VP/Other Executive

We have been surprisingly successful using Healthy Planet for the social determinants of health....

Mar 2022
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CMIO

Our relationship with Epic is great. I love them. I appreciate that they are very up-front with what...

Mar 2022
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CMIO

Epic has been fairly responsive because they aren't willing to get in to code branches, and they are...

Mar 2022
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CMIO

Healthy Planet is a set of tools for the population health area, but organizations that have it will...

Mar 2022
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CMIO

Healthy Planet's reporting and dashboarding capabilities still need to grow. They are improving and...

Mar 2022
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VP/Other Executive

Epic is great in terms of their support, but we don’t have a lot of executive involvement. From time...

Mar 2022
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VP/Other Executive

Epic does a fair job of advancing the tool set. The development or advancement of the tool set isn’t...

Mar 2022
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VP/Other Executive

It is well known that Epic doesn’t avoid charging for every little thing. They charge us for...

Mar 2022
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VP/Other Executive

Epic is very good at upgrades. The benefit of Healthy Planet is that we can combine data and meld it...

Mar 2022
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VP/Other Executive

I know what Epic wants to be, and they are not trying to be everything in the population health...

Mar 2022
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Director

The vendor’s implementation services are very good, and we have everything down pat now. The...

Mar 2022
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Director

It is still very difficult to get connections with other physician practices and their EMRs,...

Mar 2022
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Director

The product is easy to use, but a user has to know their way around it. There are a few nuances here...

Mar 2022
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Director

Either the new technology Epic provides is not applicable to our situation, or we don't have the...

Mar 2022
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Director

Epic’s support is great because of their accessibility, responsiveness, skills, and knowledge. Our...

Mar 2022
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Director

Epic could be a little more timely with their proactivity when making things we need available for...

Mar 2022
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(0)
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Director

We use Healthy Planet for quality measures. It does drive tangible outcomes and benefits for us, but...

Mar 2022
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Manager

The only negative we hear about Healthy Planet is that people get frustrated with the amount of work...

Mar 2022
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Manager

Epic is very careful about only promising what is going to work well, and I appreciate that. Even...

Mar 2022
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Manager

Healthy Planet does not integrate with SlicerDicer and Reporting Workbench. There is a cluster of...

Mar 2022
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Manager

We use Healthy Planet to do the bulk of our data gathering, and it is a very robust tool. It is...

Mar 2022
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VP/Other Executive

Epic is trying to keep up with industry trends, but they are a little slow, and they haven't kept up...

Mar 2022
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(0)
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VP/Other Executive

I would love to see more out of the product. Epic has missed some opportunities for better insights...

Mar 2022
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CMIO

There is a real need for people who can interpret the data that we get from Epic’s reports. The...

Mar 2022
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CMIO

In some respects, the technology that Epic has is capable, but it is harder to interact with than...

Mar 2022
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CMIO

When we are trying to read the insights from Epic’s software, things simply fall apart like a house...

Mar 2022
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Director

Healthy Planet is registry driven, and the data and analytics component to it is really helpful. We...

Feb 2022
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CMIO

The part of Healthy Planet that was for our specialty didn’t come until we had been using the...

Feb 2022
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Director

Updates and enhancements are slow, and some of those updates and enhancements are really necessary....

Feb 2022
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CMO

Healthy Planet is huge, and we are a fairly big organization, so most of our issues revolve around...

Feb 2022
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CMO

Healthy Planet doesn't ingest claims well, and it doesn't ingest billing.

Feb 2022
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CMO

Healthy Planet is very well integrated into all of the other Epic modules. However, it can’t get...

Feb 2022
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Director

We are struggling a little to integrate other systems with Healthy Planet. It generally takes a few...

Feb 2022
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Director

It is sometimes difficult to integrate Healthy Planet with some of Epic's other outreach tools. The...

Feb 2022
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CMIO

We utilize Healthy Planet as our population health platform. We are getting ready for our ACO to...

Feb 2022
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CMIO

It is important for our other vendors to have or try to establish some type of relationship with...

Feb 2022
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(0)
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CMIO

I would like Epic to continue to develop Healthy Planet. Also, integration with other EMRs is important....

Feb 2022
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(0)
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Director

Epic is very organized. Even though we have different contacts for some of the separate modules, our...

Feb 2022
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Director

Epic avoids charging for every little thing. We need to have a license for most things, but the cost...

Feb 2022
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(0)
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VP/Other Executive

Like certain other solutions, Healthy Planet is in a maturing phase. It seems like Epic has been...

Jan 2022
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(0)
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VP/Other Executive

Epic has excellent customer support people and an excellent notification system. We can get...

Jan 2022
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(0)
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VP/Other Executive

The vendor sometimes comes out with new functionalities and tools for Healthy Planet that are really...

Jan 2022
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VP/Other Executive

The hard part with Healthy Planet is it was not designed to do some of the things that we need it to...

Jan 2022
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(0)
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VP/Other Executive

We have a population health buddy at Epic. We actually have someone from Epic's team that joins my...

Jan 2022
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VP/Other Executive

Epic is helping us meet our CPC+ outcomes, our primary care outcomes, and our managed care contract...

Jan 2022
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(0)
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VP/Other Executive

My return on investment with Epic would be higher if I didn’t have to pay another vendor to fill in...

Jan 2022
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(0)
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VP/Other Executive

We have had very few issues with Healthy Planet. The implementation has been very smooth. Epic is...

Jan 2022
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Manager

We leverage Healthy Planet on a basic level. We are going to expand and use Healthy Planet...

Jan 2022
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VP/Other Executive

A lot of Healthy Planet features come at basically no cost. The licensing is very appropriate....

Jan 2022
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(0)
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VP/Other Executive

Epic is doing a great job of focusing on the right areas and what we need to be successful. Our...

Jan 2022
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VP/Other Executive

Epic seems to have a transactional-database mind-set, even in their analytics environment, and that...

Jan 2022
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VP/Other Executive

Epic often provides a solution for something, but it starts out clunky and stays that way. There are...

Jan 2022
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VP/Other Executive

As we have moved into the social space, we have left the Epic system in a couple of scenarios to...

Jan 2022
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Director

The system has a lot of room for growth and opportunities for improvement. I feel like the vendor...

Dec 2021
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Director

It is difficult for us to use Healthy Planet to gauge whether we are effectively managing a...

Dec 2021
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(0)
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Director

When Epic sold us Healthy Planet, they told us that it was a plug-and-play solution. But in...

Dec 2021
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Director

Healthy Planet doesn't just offer a 360-degree view of the patient or member that we want...

Dec 2021
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Director

Epic wants to charge for different risk models and for us to do our own risk modeling, so we feel...

Dec 2021
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Director

Healthy Planet is often promoted and sold as though it is easy to link to other organizations'...

Dec 2021
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COO

Healthy Planet isn't easy to use. It isn't really focused on population health, so it isn't geared...

Nov 2021
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COO

It takes forever to get anything changed in or added to the system, and doing those things costs a...

Nov 2021
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(0)
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COO

Something has broken in every upgrade that we have done with Epic. I want to know who is in charge...

Nov 2021
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COO

One issue with Epic is that they will tell us that something is in the app orchard, but that won't...

Nov 2021
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COO

We run a program that is integrated with Healthy Planet, so our program documents are in Epic's...

Nov 2021
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COO

Epic has fallen behind. They believe that they have to have every technology, but they aren't good...

Nov 2021
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COO

We get huge benefits for integrating with Epic's EHR. We are getting insights into things that we...

Nov 2021
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Director

The initial training isn’t as good as the ongoing training. The ongoing training is good, and that...

Nov 2021
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Director

The product is solid and consistent. I am super satisfied with the product and upgrades. It is great...

Nov 2021
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Director

Epic has great engagement with our end users. They have structured conversations on a regular basis,...

Nov 2021
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Manager

The biggest opportunity for the system is to be able to have Healthy Planet and Caboodle fully...

Nov 2021
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Analyst/Coordinator

There is a lack of focus within Healthy Planet on an operational level. It is siloed into looking at...

Nov 2021
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Analyst/Coordinator

We hear about things from Epic that they say will change, but then those things don't change.

Nov 2021
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Analyst/Coordinator

Epic is really good at making sure the functionalities are versatile enough to be used across...

Nov 2021
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Director

Epic's implementation services for upgrades are very good, but as far as the solution's initial...

Oct 2021
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VP/Other Executive

Our representative is knowledgeable, and we have been able to get some Epic Boost resources that are...

Sep 2021
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VP/Other Executive

The vendor could support more workflow designs and training materials. Some of the care management...

Sep 2021
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Manager

The vendor has done a lot of work on Healthy Planet. The solution has come a long way over the last...

Sep 2021
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Manager

We have had better resources in the past than our current resource, but we have also had worse...

Sep 2021
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Manager

Lately, the vendor has been more accommodating with performing remote work. From a cost perspective,...

Sep 2021
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Manager

Healthy Planet is still a work in progress. Its care-planning functionality is a little weak. I...

Sep 2021
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Director

It is incredibly important that Epic understands our workflows and incorporates them into their...

Aug 2021
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Director

Epic definitely has a vision that they are delivering. They are very adept at telling us about...

Aug 2021
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Director

Epic has been very responsive and in tune with what we have been looking at doing with Healthy...

Aug 2021
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VP/Other Executive

We are transitioning to Healthy Planet, and Epic has some pluses and minuses. The minus on their...

Aug 2021
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VP/Other Executive

Best-of-breed products are really good until we are actually trying to integrate across major EMR...

Aug 2021
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VP/Other Executive

Epic has great clinical workflow tools and a great EMR in the ambulatory space, but they are...

Aug 2021
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VP/Other Executive

Nobody is crying about Healthy Planet yet. That is a good sign. A recent update is going really...

Aug 2021
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VP/Other Executive

Epic did a really good job of flipping all the training to a virtual format. However, it looks like...

Aug 2021
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VP/Other Executive

We negotiated a really good contract with Epic. Compared to the other vendors in the market, Epic's...

Aug 2021
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CIO

There is a continued push from the industry to participate in value-based care. Epic is putting...

Aug 2021
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CIO

Epic has a ways to go but is still quite good. They need a little more maturity. There was a...

Aug 2021
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CIO

Epic is very open to saying what they don't have yet and what they are working on. I appreciate...

Aug 2021
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CIO

Healthy Planet is not fully driving outcomes right now, but it is starting to provide us with very...

Aug 2021
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Manager

Healthy Planet was a deciding factor for us when we chose to move to Epic because we wanted a...

Aug 2021
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Manager

I can't dig into the solution and manipulate data as much as I could with our previous product. The...

Aug 2021
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Manager

We were oversold on some things in the system. There were some things that weren't as plug and play...

Aug 2021
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Manager

We haven't been able to do much as far as our integration goals go. Our integration projects have...

Aug 2021
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Manager

We have a support person who we can reach out to at any time. The only issue that we have with that...

Aug 2021
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Manager

I like the fact that the solution is right in our EMR. It allows us to better access patient records...

Aug 2021
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Manager

The solution is easy for our front-end users. It allows them to look at things in different ways....

Aug 2021
||
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CMIO

Epic tends to overpromise and underdeliver when it comes to their systems' reporting, workflows, and...

Aug 2021
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(0)
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CMIO

Healthy Planet is frustrating. We feel like we have to reinvent the wheel in this system. We can't...

Aug 2021
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CMIO

Healthy Planet has evolved a little bit. When it was first launched, the name Healthy Planet was...

Aug 2021
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Director

We have many physicians on the same instance of Epic, so it is really nice that all the things that...

Jul 2021
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Director

We work with several physicians who are not on Epic's system, so while we have a good means of...

Jul 2021
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Director

I am much more pleased with Healthy Planet than I was a few years ago. Epic has been making it...

Jul 2021
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Director

Lately, Epic changed something that made us feel like they must have heard us complaining about the...

Jul 2021
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Director

Simplifying the views and the number of clicks would really improve our ease of use. Epic is trying...

Jul 2021
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Director

Epic is really good at phone and web support, and they are good at being proactive in their service....

Jul 2021
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VP/Other Executive

Epic is fairly well known for scrupulously avoiding overpromising and underdelivering when they are...

Jul 2021
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VP/Other Executive

Epic charges a lot for their licensing, and there are a lot of things that get thrown in. With other...

Jul 2021
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VP/Other Executive

Epic doesn't train our users. They have extremely robust documentation available online. Epic also...

Jul 2021
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VP/Other Executive

Epic is a vast ecosystem. There are some places where they are succeeding off of the scale, but...

Jul 2021
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VP/Other Executive

Epic's main benefit is their customer support. They have actual, structured programs that monitor...

Jul 2021
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Manager

The product is good. No question about that. Epic is the leader in the industry, and they are...

Jun 2021
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Manager

On the population health side, Healthy Planet has restrictions around being able to import the data....

Jun 2021
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Manager

We did go a bit over budget in terms of resources and getting the right help from Epic. The staffing...

Jun 2021
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Manager

It is quite a struggle to get the data out of Epic, and there are a lot of reporting limitations....

Jun 2021
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Manager

I would just advise Epic to have more experience and expertise. I would like a support person from...

Jun 2021
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Director

The Healthy Planet project took a long time, and there was a lot that we didn't understand. There is...

Jun 2021
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Director

Some of the tools in Healthy Planet are fairly generic even though the problems that we are trying...

Jun 2021
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Director

I am not sure about the day-to-day details of the system, but there are gaps in Healthy Planet. We...

Jun 2021
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VP/Other Executive

If I were starting from scratch, I would not go with Healthy Planet. I really don't have a choice...

Jun 2021
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VP/Other Executive

Epic is so large that when it comes to keeping promises, they give a halfhearted attempt, but they...

Jun 2021
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COO

We use Healthy Planet's functionality for all of our ACO work as well as some of our plan functions....

Jun 2021
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COO

I have heard some really great things about Healthy Planet's whole-person view and the ease of...

Jun 2021
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VP/Other Executive

Epic provides a clinical foundation of information, and our care coordinators can leverage the...

Jun 2021
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VP/Other Executive

We took a couple of steps back when we implemented Healthy Planet. We worked with another population...

Jun 2021
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Director

Overall, Healthy Planet is an excellent tool. It allows us to better manage the health of our local...

Jun 2021
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Director

It can be a challenge to attribute patients to providers in Healthy Planet. It can be also difficult...

Jun 2021
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CMIO

The pieces of Healthy Planet that we use are effective but not perfect. Some of the Healthy Planet...

Jun 2021
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CIO

Whether we would buy Healthy Planet again is questionable. We jumped on the bandwagon thinking that...

Jun 2021
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CIO

Healthy Planet was supposed to offer us a way to get claims data analysis and drive down costs. Then...

Jun 2021
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CIO

We haven't been introducing a lot of new functionality in Healthy Planet. Any new functionality has...

Jun 2021
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CIO

We are trained in support, but an implementations is a different animal. There is a lot less success...

Jun 2021
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CIO

In terms of integration, the strategy is always to use Epic's products first. We give Epic high...

Jun 2021
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CIO

I like the fact that the system is payer agnostic. We suck in a lot of data from payers. We aren't...

Jun 2021
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CIO

We need more native support on clean data; that support is just manually intensive.

Jun 2021
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CIO

In general, each Epic module is supported by its own team structure. If that team is supporting us,...

Jun 2021
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CIO

Most of our conversations are about driving down cost, managing care gaps, and measuring quality....

Jun 2021
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