Healthy Planet
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Bradley Hunter
VP VBC and CORE
KLAS VP VBC and CORE - Bradley Hunter
 
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User Commentary

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CMIO

Functionality and Upgrades

Population health is new, and it is evolving. The problem with population health is that it deals...

Mar 2023
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CMIO

Sales and Contracting

Complex or chronic management care planning functionality is not part of Compass Rose or Healthy...

Mar 2023
||
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CMIO

Implementation and Training

We use Epic’s training modules. They have certain things like videos or premade slides when they...

Mar 2023
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CMIO

Functionality and Upgrades

Healthy Planet has some episode-driven functions and is working as expected. We love some of the...

Mar 2023
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CMIO

Interfacing and Integration

There are major pain points with Healthy Planet. For example, the integration with the inpatient and...

Mar 2023
||
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CMIO

Service and Support

Our Epic technical service person has changed so many times in the last few years that I have lost...

Mar 2023
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CMIO

Functionality and Upgrades

Epic doesn’t give us the clinical context for features in Healthy Planet. They just tell us there is...

Mar 2023
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CMIO

Sales and Contracting

Healthy Planet is supposed to be the population health management product, but recently, I realized...

Mar 2023
||
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Manager

Implementation and Training

We were extremely satisfied with the implementation. Epic provided a lot of aggressive training.

Mar 2023
||
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CIO

Other Observations & Comments

Some pieces of Healthy Planet work well, but it is not a comprehensive population health solution.

Mar 2023
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CIO

Future Outlook

What we want to do with Healthy Planet has been on the road map for a while, and Epic is unable to...

Mar 2023
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CMO

Lessons Learned

Healthy Planet integrates better with Epic's pieces than it does with other vendors' pieces.

Mar 2023
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CMO

Functionality and Upgrades

Epic is focused more on their EMR functionality than on Healthy Planet's functionality. I don't...

Mar 2023
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CMO

Service and Support

Epic will give us a heads-up when they encounter a potential issue. They are pretty responsive.

Mar 2023
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CMO

Service and Support

When there are issues with the system, Epic is pretty quick to respond. However, they aren't as good...

Mar 2023
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CMO

Implementation and Training

Epic's training for Healthy Planet was good, but it wasn't great.

Mar 2023
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Physician

Functionality and Upgrades

I don't think Epic has leveraged Healthy Planet well because the out-of-the-box shell is data...

Feb 2023
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CMIO

Interfacing and Integration

Healthy Planet is a really good, scalable plan for population health and value-based care work. Epic...

Feb 2023
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CMIO

Sales and Contracting

While Epic's product is scalable and they have a good road map, their pace is sometimes pretty...

Feb 2023
||
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CIO

Functionality and Upgrades

The product’s major strengths are its abilities to ensure that scarce health resources are allocated...

Jan 2023
||
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CIO

Future Outlook

Epic is already working on things I would like to see improved. I would like to see the product tied...

Jan 2023
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Director

Other Observations & Comments

Healthy Planet is a little different from Epic’s ambulatory product. Healthy Planet is great, though...

Jan 2023
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Director

Technology

Epic connects us with different registries. They also give us new tools for tracking. If we want to...

Jan 2023
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Director

Service and Support

We meet with the vendor all the time. Working with Epic is good. Epic monitors our system, so if we...

Jan 2023
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Director

Functionality and Upgrades

Healthy Planet is a strong and mature product. From a population health perspective, the integration...

Jan 2023
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Director

Other Observations & Comments

More off-the-shelf filters and display columns would make the product more immediately impactful to...

Jan 2023
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Manager

Relationship

Epic has not been very proactive much of the time in terms of bringing best practices to the table....

Jan 2023
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Manager

Interfacing and Integration

We ingested claims information from our value-based contracts, but we were never able to get the...

Jan 2023
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Manager

Functionality and Upgrades

Healthy Planet has been satisfactory and has worked as expected in terms of our daily workflows....

Jan 2023
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Manager

Functionality and Upgrades

Feedback for cost and utilization has definitely been lacking in Healthy Planet; we use that...

Jan 2023
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Manager

Relationship

We have made enhancement requests since day one, and we have seen some of those things come to...

Jan 2023
||
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Manager

Service and Support

All of our technical support resources have been very responsive. Even if they haven't had the...

Jan 2023
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Manager

Relationship

While I have had frequent conversations with the supervisor of my resources, I have never gotten the...

Jan 2023
||
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Manager

Future Outlook

During our selection process, we looked at many options, and when we compared the products, we were...

Jan 2023
||
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Analyst/Coordinator

Lessons Learned

As of right now, we are not utilizing Healthy Planet to its full potential. Due to new regulations...

Jan 2023
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Analyst/Coordinator

Functionality and Upgrades

Healthy Planet is stuffed with a lot of things we do not need or use. If we change any SDOH...

Jan 2023
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Analyst/Coordinator

Implementation and Training

We have a limited amount of training we can receive from Epic, and the cost is high. Therefore,...

Jan 2023
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Analyst/Coordinator

Service and Support

Epic is a heavily guarded company with heavily guarded information. In order to get any additional...

Jan 2023
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VP/Other Executive

Functionality and Upgrades

Healthy Planet is pretty easy for all skill sets, and that is what makes it a good product. Healthy...

Jan 2023
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VP/Other Executive

Technology

The way that Healthy Planet stores data isn't necessarily the best. There are different registries...

Jan 2023
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VP/Other Executive

Service and Support

Epic is really responsive. We do have SLAs in place, but generally speaking, the vendor is quick to...

Jan 2023
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VP/Other Executive

Interfacing and Integration

I wish there were better integration between Healthy Planet and our data warehouse so that we could...

Jan 2023
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VP/Other Executive

Interfacing and Integration

Healthy Planet’s integration directly into our EHR is what sets the product apart from others. The...

Jan 2023
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VP/Other Executive

Implementation and Training

Healthy Planet was very easy to implement, and Epic is very good about helping with implementation...

Jan 2023
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VP/Other Executive

Relationship

Epic is very clear about what they have, what is coming and not coming, and what is going to be...

Jan 2023
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VP/Other Executive

Functionality and Upgrades

If I were Epic, I would talk to customers just to make sure that I set up the foundation of the...

Jan 2023
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VP/Other Executive

Service and Support

Epic's nimbleness is not as good as that of other vendors, but Epic's value is reliable. When the...

Jan 2023
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VP/Other Executive

Implementation and Training

The initial training that Epic provided didn’t get as broadly disseminated as it should have been to...

Jan 2023
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VP/Other Executive

Implementation and Training

We recently did a build with Epic, and they forced the build to go to a rolling 12 months. As a...

Jan 2023
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VP/Other Executive

Interfacing and Integration

There are things that we still need that Epic doesn’t provide for us. The vendor could or would...

Jan 2023
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VP/Other Executive

Interfacing and Integration

There are a couple of things that we would like to see from Epic, like easier integration with other...

Jan 2023
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VP/Other Executive

Service and Support

In terms of support, we have a person we can call. We call our BFF, and that person is always...

Jan 2023
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VP/Other Executive

Service and Support

We have been able to get to whoever we have needed at Epic to get a problem solved. We have been...

Jan 2023
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VP/Other Executive

Interfacing and Integration

We would absolutely recommend the product because as more people use the product, the product will...

Jan 2023
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CIO

Interfacing and Integration

Healthy Planet’s integration with Epic's platforms is probably the component we like most.

Jan 2023
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CIO

Functionality and Upgrades

Healthy Planet isn't the be-all and end-all system for population health; we still need other...

Jan 2023
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COO

Relationship

We are making some changes and trying to integrate a lot of things into Epic's system, but we are...

Jan 2023
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COO

Relationship

Epic tells us that things are coming out or things are in certain releases, and they are not there....

Jan 2023
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COO

Interfacing and Integration

Epic does well with interoperability within Epic software but not so much with integration with...

Jan 2023
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Director

Win/Loss - Why they were selected (by current clients)

The benefits of using a single platform as opposed to multiple EHRs are huge. Using a single...

Dec 2022
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Director

Other Observations & Comments

The product is expensive. There is a whole fee schedule for some modules, and everything is included...

Dec 2022
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Director

Interfacing and Integration

I mostly like the fact that Healthy Planet is completely integrated with certain things; the...

Dec 2022
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Director

Other Observations & Comments

There are a lot of modules within the product, and the modules make up the sum of different...

Dec 2022
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Director

Service and Support

Healthy Planet's speak functionality uses a completely different language from the one our previous...

Dec 2022
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CMO

Technology

Healthy Planet has a really good suite of tools for care managers and community health workers. We...

Dec 2022
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CMO

Service and Support

Epic’s support team is good. The team has a really big breadth of knowledge. Epic assigns employees...

Dec 2022
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CMO

Interfacing and Integration

Epic is really good about their Carequality exchange and passing information to other participating...

Dec 2022
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CMO

Win/Loss - Why they were selected (by current clients)

One of the reasons we chose Healthy Planet was that the product could integrate with payer data and...

Dec 2022
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CMO

Relationship

Epic tells us what is on their road map. They often give us a head start when we want something. The...

Dec 2022
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CMO

Functionality and Upgrades

Healthy Planet is sometimes overbuilt. The product works really well for people who know all of the...

Dec 2022
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CMO

Functionality and Upgrades

Epic is good about training us in the way things are set up. The vendor's heart is in the right...

Dec 2022
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Director

Functionality and Upgrades

With Healthy Planet, we have gone through the implementation over the last few years, and we keep...

Dec 2022
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Director

Relationship

Epic is very good. They send us things about problems that we might have. Epic is covering their...

Dec 2022
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Director

Relationship

I haven't personally met with Judy, but I know some of the Epic folks, and I don't need to meet with...

Dec 2022
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Manager

Functionality and Upgrades

Epic is developing a part of the Healthy Planet solution that requires additional licensing. Epic...

Dec 2022
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Director

Functionality and Upgrades

Healthy Planet is very much a basic plug-and-play system; we get what we get, and if that doesn't...

Dec 2022
||
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Director

Interfacing and Integration

Epic’s platform is not as advanced as other platforms I have worked with in a few different ways,...

Dec 2022
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Director

Implementation and Training

Epic doesn't provide training for their product; we have to do that internally.

Dec 2022
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Director

Functionality and Upgrades

There could be better ways to manage caseloads and have alerts within a caseload all in one...

Dec 2022
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Director

Interfacing and Integration

When I have to run a report to know what patients I am supposed to do outreach to within Healthy...

Dec 2022
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Director

Service and Support

When we put in a ticket to Epic, if they can't figure out the issue, they have to take it back to...

Dec 2022
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Director

Lessons Learned

Epic's system is only as good as we build it to be. We have to build it in a certain way to get the...

Dec 2022
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Director

ROI / Cost

Epic doesn't nickel-and-dime us. They present all of the costs very well up front. Other vendors...

Dec 2022
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Director

Functionality and Upgrades

Epic has, in general, made it very difficult for us to customize anything in order to take their upgrades....

Dec 2022
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Manager

Functionality and Upgrades

One of the things that we bump up against with Healthy Planet is the reporting tools. A lot of...

Dec 2022
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Manager

ROI / Cost

We are charged by encounter for Epic's systems as a whole, and that is Epic's standard billing. But...

Dec 2022
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Manager

Functionality and Upgrades

One of Healthy Planet’s strengths is its customization. The ability to build and customize virtually...

Dec 2022
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CIO

Functionality and Upgrades

Healthy Planet needs more advanced functionalities when it comes to managing quality outcomes as a...

Nov 2022
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CIO

Relationship

Epic needs to continue to focus on helping users identify business opportunities in the system's...

Nov 2022
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VP/Other Executive

Relationship

Epic does a great job with us and is open to all of our customizations. We would like to see more...

Nov 2022
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VP/Other Executive

Service and Support

There is still room for improvement from Epic and their support people. I thought the support team...

Nov 2022
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VP/Other Executive

Technology

We would like it if Healthy Planet could have more real-time outcomes without much of a lag and more...

Nov 2022
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CIO

Functionality and Upgrades

The only thing that I would like to see in Healthy Planet is some benchmarking for claims cost and...

Nov 2022
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CIO

Relationship

Epic is amazing at customer service and very accountable when they don't deliver what we are...

Nov 2022
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CIO

Interfacing and Integration

The insights that we get from Healthy Planet are remarkable. We also have integration of the product...

Nov 2022
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CMIO

Functionality and Upgrades

Healthy Planet is a good product from Epic. It is a really difficult piece to use because the needs...

Nov 2022
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CMIO

Other Observations & Comments

Healthy Planet requires some interoperability, and that has made it challenging to get all of the...

Nov 2022
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Manager

Sales and Contracting

When we purchased Healthy Planet, we thought we were going to get everything, but there is an...

Oct 2022
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Manager

Functionality and Upgrades

We recently went through an upgrade, and there were some issues identified, as there are in most...

Oct 2022
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Manager

Interfacing and Integration

Healthy Planet is an integrated system. In this day and age, integration is a very key thing to...

Oct 2022
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Manager

Relationship

Epic is proactive about the things that we have brought up that we are working with them on. Epic is...

Oct 2022
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VP/Other Executive

Interfacing and Integration

Healthy Planet is generally a closed-off system. It is not great. The vendor promoted it like a...

Oct 2022
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Director

Functionality and Upgrades

The vendor's quality has been as good as we could hope for. When Epic does something, they do it well....

Oct 2022
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Director

Functionality and Upgrades

When it comes to processing claims data from our healthcare payers, including data from non-Epic...

Oct 2022
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Director

Functionality and Upgrades

For hospital-based networks that have all of their healthcare providers using Epic products, Healthy...

Oct 2022
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VP/Other Executive

Service and Support

We haven't seen a big upgrade in a while, and it is hard for me to tell whether that is because Epic...

Sep 2022
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Analyst/Coordinator

Functionality and Upgrades

We leverage the Healthy Planet registries to do centralized outreach for primary care patients. The...

Sep 2022
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Analyst/Coordinator

Functionality and Upgrades

We have toyed with the idea of making some things a little easier and more seamless in our workflow...

Sep 2022
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Analyst/Coordinator

Lessons Learned

Healthy Planet is a very powerful tool, and it is worth the investment, the initial up-front...

Sep 2022
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Director

Functionality and Upgrades

I really like the design of Healthy Planet. It is one module that connects to many. We can run...

Aug 2022
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Director

Functionality and Upgrades

The reporting functionality with Healthy Planet is excellent. We have access to any report we need....

Aug 2022
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Manager

Other Observations & Comments

Healthy Planet would meet all of our needs if we had more things turned on, but the number of things...

Aug 2022
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Manager

ROI / Cost

Our analysts meet with Epic often. They can shoot tickets to Epic and have had to do so. I would...

Aug 2022
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CIO

Functionality and Upgrades

A lot of folks don't understand payers when we aggregate payer claims data. I have seen that problem...

Aug 2022
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CIO

Interfacing and Integration

In the future, we hope that Epic will be able to add more interoperability options to the system....

Aug 2022
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VP/Other Executive

Interfacing and Integration

Healthy Planet is set up based on the hospital standpoint, so the whole hierarchy is hospital based,...

Aug 2022
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CMO

Functionality and Upgrades

Healthy Planet is very customizable, and that is huge.

Aug 2022
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CMO

Functionality and Upgrades

Healthy Planet can be a bit complex for end users. We can make the product our own, and that is...

Aug 2022
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CMO

Relationship

We are already a client of Epic, and we work with them on a regular basis. So Epic is not...

Aug 2022
||
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VP/Other Executive

Functionality and Upgrades

The feedback that we get from our end users is that Healthy Planet is still a little clunky....

Jun 2022
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VP/Other Executive

Functionality and Upgrades

The goal of the next upgrade for Healthy Planet is to be able to take the population health...

Jun 2022
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VP/Other Executive

Functionality and Upgrades

Healthy Planet sits on top of the EpicCare system, and I think that is one of Healthy Planet's...

Jun 2022
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CMIO

Functionality and Upgrades

The analytic and reporting sides of the system are a bit of a weakness. Outside data and data...

Jun 2022
||
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CMIO

Functionality and Upgrades

The case management workflow is pretty solid. Once we upgrade to the new functionality, that...

Jun 2022
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CMIO

Functionality and Upgrades

The vendor has developed a good registry that we can use to identify patient populations. In...

Jun 2022
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CMIO

Relationship

Epic does a reasonable job with patient engagement, but they have some work to do in terms of...

Jun 2022
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CMIO

ROI / Cost

I don't think that Epic is the type of vendor that nickel-and-dimes us, but they are charging...

Jun 2022
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CMIO

Relationship

The vendor consistently has a vision of where they need to go. They come up with solutions and ideas...

Jun 2022
||
(0)
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CMIO

Functionality and Upgrades

I like the product. At the time of implementation, there weren't any other really comprehensive...

Jun 2022
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CMIO

Functionality and Upgrades

It would be better if the modules functioned in the context of a workflow from end to end. That is...

Jun 2022
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CMIO

Other Observations & Comments

My expectation with the product is that we start with a product, then we enhance, and then we manage...

Jun 2022
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CMIO

Relationship

There is some confusion on Epic's road map and the way the vendor defines population health tools. I...

Jun 2022
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VP/Other Executive

Functionality and Upgrades

We are using Epic's Healthy Planet for managing readmissions and for some case and care management...

Jun 2022
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VP/Other Executive

Relationship

Epic does not nickel-and-dime. They have been a good partner.

Jun 2022
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CMIO

Other Observations & Comments

Epic's system is pretty expensive, but it is probably the best in the market, so we are willing to...

Jun 2022
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CMIO

Relationship

Epic recognizes that their platform is mission critical, and they act as such. They get involved...

Jun 2022
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Manager

ROI / Cost

Epic is not nickel-and-diming us. However, they are sneaky because they push functionality in our...

May 2022
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Manager

Relationship

If something is going on or if something breaks, Epic does a really good job of letting us know what...

May 2022
||
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CIO

Interfacing and Integration

We aren't using Healthy Planet to its fullest extent because we invested heavily in another...

May 2022
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CIO

Other Observations & Comments

If we could port all the functionality we have in the outboard system to Healthy Planet, then we...

May 2022
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Director

ROI / Cost

I don't envision us moving away from Healthy Planet anytime soon. The consensus is that we would buy...

Apr 2022
||
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Director

Relationship

There have been a few issues here and there but nothing major. Epic has committed to us and we have...

Apr 2022
||
(0)
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CMIO

Functionality and Upgrades

Healthy Planet is an excellent solution if it is used right. Most organizations only scratch the...

Apr 2022
||
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CMIO

Relationship

As with so many of Epic's products, Epic does a poor job of connecting the potential of the system...

Apr 2022
||
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CMIO

Functionality and Upgrades

Healthy Planet is a constellation of tools, and there are workflows surrounding the tools. Epic has...

Apr 2022
||
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Director

ROI / Cost

Healthy Planet released an improved version of the health maintenance infrastructure. We want to...

Apr 2022
||
(0)
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Director

Functionality and Upgrades

Healthy Planet working as promoted is more determined by the investment of the organization than by...

Apr 2022
||
(0)
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Director

Future Outlook

Healthy Planet is a sure part of our long-term plans. It is the infrastructure of our population...

Apr 2022
||
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Director

Technology

Healthy Planet’s development has progressed over the years. The delivery of new technology is a...

Apr 2022
||
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Director

ROI / Cost

Several years ago, Epic didn’t charge for every little thing. Now, they are starting to try to...

Apr 2022
||
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Director

Lessons Learned

Healthy Planet is not a module that an organization buys and implements. Healthy Planet is an...

Apr 2022
||
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Director

Other Observations & Comments

We have a Healthy Planet technical support person, and our team manages the product by working...

Apr 2022
||
(0)
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Manager

Implementation and Training

Epic has a huge, pretty comprehensive training that the analysts need to finish in order to be...

Apr 2022
||
(0)
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Manager

Functionality and Upgrades

The weakness of the product is found within the care management clinical piece. The system...

Apr 2022
||
(0)
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Manager

Service and Support

Epic's support is very good. We have dedicated technical support people for the product, but they...

Apr 2022
||
(0)
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Manager

ROI / Cost

Initially, Epic was pretty good, but we have recently had experiences where they have charged for...

Apr 2022
||
(0)
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Manager

Implementation and Training

The implementation team that we had with Healthy Planet didn't have a lot of previous experience...

Apr 2022
||
(0)
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Manager

Interfacing and Integration

The product is a very good care management platform. It integrates data from different sources, such...

Apr 2022
||
(0)
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Manager

Functionality and Upgrades

There is room for improvement within the product as a population health analytics platform. The...

Apr 2022
||
(0)
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Director

Functionality and Upgrades

The basic college course is 101, and I always describe population health as 201. Not all healthcare...

Apr 2022
||
(0)
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Director

Interfacing and Integration

For an integrated solution, Healthy Planet works fairly well. But we are coming up against a problem...

Apr 2022
||
(0)
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Director

Service and Support

I don’t interact with Epic’s technical support team, but they seem to be proactive. We do have a...

Apr 2022
||
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