Healthy Planet Commentary
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Subject Expert
Benjamin Cassity
Research Director
Commentary Summary
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User Commentary
Product
We have two different instances of Epic's system. That did seem like a good idea because we got all...
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Loyalty, Product
The product has known problems, but Epic doesn't always address them sequentially. They launch...
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Operations
Epic’s support during implementations is not always that good, and there is not a whole lot of...
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Value
For my incentive-based payments, the product is the most important tool I have in my pocket. I have...
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Loyalty, Product
Good population health is an intersection between the individual and the group. If we don't build...
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Product
Epic should improve the personalized-pivot capability. Some of that comes down to much more...
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Product
The product is pretty good, but sometimes we are running a jet on a Ford Focus engine. The issue is...
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Product
Healthy Planet is really good for putting patients into cohorts. So if there are registered patients...
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Relationship
I would rate Epic with a top score for support because of the dedicated TS people. The support model...
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Relationship
Epic keeps their promises, but their timetable doesn't always match our expectations. The larger the...
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Loyalty, Product
We have looked at taking the next step in our Healthy Planet implementation. We are going live with...
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Value
For Epic Compass Rose, value-based programs, and certified HEDIS, if we build an interface for ADT,...
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Product
We really appreciate having what we do have in Healthy Planet for population health reporting,...
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Loyalty, Product
We would like better linking to community resources for SDOH, but that isn't what drove us to Epic...
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Relationship, Operations, Product
The biggest positive of Healthy Planet for us is the ability to get additional data that we can then...
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Culture, Operations
One area that would be useful would be knowing at the frontline what exactly is covered and not...
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Culture, Value
With Epic's price plan, everything is typically bundled, so we can get a suite of tools. The system...
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Operations
We rely on our organization for a lot of training, and our internal team makes the training for...
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Product
This isn't necessarily Epic's fault, but the architecture around the exchange of clinical data in...
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Product
Healthy Planet definitely meets all of our main objectives and needs, but there are some issues...
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Operations, Product
While we appreciate the new technology and upgrades for Healthy Planet, one of the challenges that...
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Loyalty, Product, Value
When we switched over to Healthy Planet, one of the main positive feedback items we got was around...
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Relationship, Operations, Product
Healthy Planet has been successful, and I have been pleased by all of the different upgrades for it....
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Relationship
I genuinely feel like I won the lottery with our support team at Epic. We have key contacts, and...
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Relationship, Product
Within Healthy Planet, we have struggled with the limited support and likely discontinuation the My...
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Relationship, Operations, Product
Epic supports integration very well. I hear a lot from Epic customers about how it is hard to get...
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Product
Epic is innovating just fine, but with Healthy Planet, the fact that we have to run so many...
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Product
Healthy Planet is part of our core. We have a core platform strategy that is very Epic focused, and...
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Relationship, Product
Healthy Planet is a good bit of software for what we need. We are happy with the risk coding in the...
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Loyalty, Product
There are a few things we need in Healthy Planet, so there is still room to grow. For example, we...
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Culture, Product
The quality of Healthy Planet is great. I have no concerns about that. I just don't think the...
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Relationship
Epic does a beautiful job on their road map for Healthy Planet in terms of what is available, what...
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Product, Value
Healthy Planet is really helpful for us in terms of drawing a circle. Before I do a campaign around...
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Product
We are seeing a few challenges in terms of the usefulness of Healthy Planet with our behavioral...
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Loyalty, Relationship
We always want more recommendations from Epic. They are proactive about what needs to be done, and...
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Product, Value
Healthy Planet has been great because it has worked really well with our other Epic applications to...
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Relationship, Product
Epic takes feedback to heart. They really try to develop solutions based on the feedback, especially...
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Operations
The training is really good, but Epic does have quite a bit of training that is required to be...
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Operations, Product
Healthy Planet is a very sophisticated solution. It requires us to really lean into it. We can't...
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Relationship
If I want to talk to the executives at Epic, they call me. I can just pick up the phone and call...
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Value
Epic doesn't overcommit. They don't customize. They don't upsell. That is one of the things I like...
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Loyalty, Product
Epic should be doing more. They aren't pushing Healthy Planet. Healthy Planet could be so much...
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Relationship
I probably could reach someone at Epic if I needed to. I have emailed people back and forth. I can...
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Operations, Product, Value
Healthy Planet is a great tool. We should do more with it. However, if recommending it, I would...
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Loyalty, Product
In terms of delivering new technology, Epic is moving faster than we can handle sometimes.
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Loyalty, Product
Healthy Planet is not meeting all my needs. We are looking for a translation of the financial data...
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Relationship
I love Epic’s support. I just know who to call or email, and they will get back to me on the same...
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Relationship
I really like that Epic has two resources. One is their technical support, and the second is what...
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Operations, Product
The dashboards in Healthy Planet are wonderful. The way that we can drill down directly into the...
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Product
What is really nice about Healthy Planet specifically is we can use it for multiple ways we want to...
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Product
I would like more standard options to be available. I don't know the exact number of standard tiles...
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Operations
I don't know that Epic’s analyst training for the new version is detailed enough to go into the...
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Culture, Value
The way Epic has structured their value-based care analytics within Healthy Planet is kind of...
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Operations
We are pretty satisfied. We have Healthy Planet, Cognitive Computing, and Compass Rose. We have...
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Product, Value
I have never heard anyone say we would not want Healthy Planet. Healthy Planet is a good system for...
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Culture, Relationship
Answering the question of whether Epic keeps all promises depends on how the question is asked. Epic...
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Loyalty
Epic's population health management tools and their value-based analytics and value-based...
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Culture
With Healthy Planet’s interoperability, we do exchange use. There are just some things where there...
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Relationship, Product
Epic has done a pretty good job providing new technology for Healthy Planet and for what we are...
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Loyalty, Product
We love Healthy Planet. We are really leaping into population health and particularly the...
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Loyalty, Product
One of the super cool things with Healthy Planet that we are working on is the Cheers campaigns. The...
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Culture, Product
One area where we are trying to push the envelope a bit with Epic is making it easier to get claims...
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Operations
There are always lots of moving parts with people coming and going in our health system. I don't...
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Value
I think Epic does try to charge us for every little thing. For example, we were looking at enhancing...
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Product, Value
We have never had an issue with upgrades and things like that. Healthy Planet seems to work well....
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Relationship, Product
Epic is not perfect, but no other competitor has come to the table. Epic was built as a coding...
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Loyalty
We are now driving the use of Healthy Planet everywhere. We have a very operationally unified merger...
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Relationship, Product
I need to be able to talk with noncovered entities without violating HIPAA. For Epic to address this...
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Loyalty
My deal with digital services is that we use the solution's foundation, and we get curious about...
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Loyalty, Product
I more and more appreciate the base build that is in Healthy Planet. When I first encountered this...
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Product
Epic's integration is good because we were able to complete a statewide integration of many...
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Operations
I believe Epic's ongoing training does not exist or is not easily accessible for the end users. We...
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Relationship
Epic is clear about what they can and cannot do. I think Epic does support our IT infrastructure. I...
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Product, Value
Healthy Planet is expensive. I think Epic could provide a little better out-of-the-box tools. We are...
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Loyalty
There is a bit of a learning curve in Healthy Planet with the outreach reports, and we have had to...
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Operations
For training in Healthy Planet, we just have a quick video, and then we do more on-the-job training...
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Loyalty, Product
I would buy Healthy Planet again for sure. Even though we are building out Compass Rose, Healthy...
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Relationship
Support could always be better, but Epic has set the standard for what support should be in this...
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Product, Value
I like the fact that Healthy Planet allows us to give an overall view of our population. It allows...
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Relationship
Epic keeps all promises, and they are very conservative in what they promise. They are very honest,...
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Loyalty, Product
We use the Hierarchical Condition Category, and that has gone really well for us. Epic has...
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Product
One of Epic's strengths with Health Planet is it is in the EMR. In another vendor product, that...
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Product
Most of the Healthy Planet end-user workflow is ambulatory build. And it can be complicated, from...
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Product
We only push to Epic what we need for operational use. That is why, for me, interoperability is...
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Relationship, Operations, Product
Epic has a really good line of sight. They understand where Healthy Planet needs to go. On Compass...
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Relationship
Epic’s upgrades are fine. Epic has a pretty streamlined process and is continually putting updates...
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Loyalty, Product
Epic's systems are highly configurable. Now that we are on Epic's systems, we can outsource all of...
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Loyalty
The trajectory of Healthy Planet is going to be very similar to Epic's trajectory with their other...
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Loyalty, Product
A lot of the functionality that meets our needs is dependent on merging data science tools along...
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Operations, Product
Healthy Planet has been doing well. However, there is a widespread disconnect between the enterprise...
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Loyalty
There is going to be an arms race with health systems. We will have to see whether third-party...
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Loyalty, Operations
Our actual implementation of Healthy Planet was very sparse. It isn't an actual platform, and it...
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Value
The up-front cost of Healthy Planet is pretty exorbitant. It is like going to a very nice Las Vegas...
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Loyalty, Product
Healthy Planet works really well within the Epic suite, but it only works so-so externally. Compared...
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Operations
Epic is a little better than average in terms of implementation. Epic isn't horrible, but they...
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Relationship
It is hard for me to separate Epic’s proactiveness for the different modules. Some Epic modules are...
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Product
Healthy Planet still has a lot of trouble pulling things in from other places. It still ingests data...
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Loyalty, Product
My satisfaction with Epic hasn't changed for a couple of years. I sort of like Healthy Planet, but...
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Product
I would recommend Healthy Planet based on some of the functionality that we use and the support that...
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Loyalty, Product, Value
We use Compass Rose within Healthy Planet; Compass Rose is tailored specifically for ambulatory case...
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Loyalty, Relationship, Product
There are still probably a couple of gaps where we have to go outside of Epic, like for some of...
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Loyalty, Value
We are tethered to Epic. We pay for the suite of services, so it is more bundled. Healthy Planet is...
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Relationship
My team has a very close contact person with Epic. We meet regularly, and they have a ticketing...
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Operations
We don't really get training from Epic on Healthy Planet. We have our own training team that we...
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Relationship, Product
Epic is pretty transparent on functionality and upcoming functionality. They don't tend to...
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Product, Value
In terms of the product driving tangible outcomes, it is hard to say because Healthy Planet...
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Relationship
We get pretty regular executive attention.
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Operations
When it comes to training people on Healthy Planet, we ultimately have to do that on our own, and we...
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Loyalty
I would purchase Healthy Planet again because it provides one complete point of perspective for...
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Relationship
Some of the tickets that we have sent to Epic have gone unresolved. We ask for complicated things...
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Operations, Product
The vendor could make things easier for us by reducing the time it takes for us to complete tasks in...
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Value
We experienced some unexpected things with the vendor's charges. Whenever new AI comes up, it is...
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Relationship, Product
Epic still views some of their systems as separate, like Healthy Planet and Caboodle or Slicer...
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Product
Healthy Planet aggregates data and provides prospective opportunities for improved Hierarchical...
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Relationship, Value
Support from Epic for Healthy Planet is good. I wouldn’t change much. We receive our money's worth,...
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Product
A lot of time is spent on the user end to validate the codes identified as potential opportunities...
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Product, Value
If we are willing to put the sweat into Healthy Planet, we can make the tool do some amazing things....
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Product
The Chronicles version of the Healthy Planet database does work well, but when we have to move its...
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Relationship
Epic has some really good people. They have a committed workforce that does care about the customer,...
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Product
We want more simplified processes to take metrics and data that we refine in Healthy Planet and have...
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Value
Healthy Planet does cost a lot of money in personnel time. The time cost is not actually with the...
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Product
The reports could be simplified so they load faster, but we do need critical data to validate things...
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Product
The interoperability with Healthy Planet could be done better. The system is not really built to be...
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Product
When we are trying to do things at scale, we may want to pivot into the cohort and see them in the...
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Relationship
There was a lot of proactive engagement from the person who was running Healthy Planet; that was...
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Relationship
We have to go through some layers to get to someone empowered to solve our problems at Epic....
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Product, Value
Healthy Planet does a lot of things really well. Epic defines what good data is, and I can...
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Loyalty, Relationship, Product
Epic is working on their VBC road map for their analytics, and that continues to be important. That...
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Relationship
Epic needs to expand more on operational sensitivity. It is almost more like operational awareness....
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Product
The problem with Healthy Planet is it is sometimes inflexible. We can't make it do what we want in...
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Relationship
I am pleased with Epic. We can get to a problem solver easily. It is a different level of support. I...
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Relationship
Epic is very open to the idea of us talking to their developers. Their developers take our thoughts...
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Relationship, Operations
The training for Healthy Planet is good because Epic usually gives us a dedicated technical services...
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