Healthy Planet
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Subject Expert
Bradley Hunter
Research Director
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User Commentary
We aren't using Healthy Planet to its fullest extent because we invested heavily in another...
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If we could port all the functionality we have in the outboard system to Healthy Planet, then we...
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I don't envision us moving away from Healthy Planet anytime soon. The consensus is that we would buy...
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There have been a few issues here and there but nothing major. Epic has committed to us and we have...
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Healthy Planet is an excellent solution if it is used right. Most organizations only scratch the...
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As with so many of Epic's products, Epic does a poor job of connecting the potential of the system...
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Healthy Planet is a constellation of tools, and there are workflows surrounding the tools. Epic has...
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Healthy Planet released an improved version of the health maintenance infrastructure. We want to...
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Healthy Planet working as promoted is more determined by the investment of the organization than by...
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Healthy Planet is a sure part of our long-term plans. It is the infrastructure of our population...
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Healthy Planet’s development has progressed over the years. The delivery of new technology is a...
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Several years ago, Epic didn’t charge for every little thing. Now, they are starting to try to...
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Healthy Planet is not a module that an organization buys and implements. Healthy Planet is an...
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We have a Healthy Planet technical support person, and our team manages the product by working...
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Epic has a huge, pretty comprehensive training that the analysts need to finish in order to be...
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The weakness of the product is found within the care management clinical piece. The system...
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Epic's support is very good. We have dedicated technical support people for the product, but they...
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Initially, Epic was pretty good, but we have recently had experiences where they have charged for...
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The implementation team that we had with Healthy Planet didn't have a lot of previous experience...
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The product is a very good care management platform. It integrates data from different sources, such...
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There is room for improvement within the product as a population health analytics platform. The...
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The basic college course is 101, and I always describe population health as 201. Not all healthcare...
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For an integrated solution, Healthy Planet works fairly well. But we are coming up against a problem...
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I don’t interact with Epic’s technical support team, but they seem to be proactive. We do have a...
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The product’s strengths are the registries and some of the decision support that can come out of the...
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Epic could always improve the reporting. That is probably the biggest thing we get feedback on. The...
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As far as cost goes, there is obviously a lot of licensing for different modules and things, but...
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We are involving major work with Epic in claims evaluation, and we will hopefully have some good...
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Epic gets to know what our healthcare system's population health goals are, and that sticks, so when...
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In general, Healthy Planet has helped us solve a lot of our documentation and communication needs....
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There have been some things that we have thought looked cool, and then we have been told that we...
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We don't get a ton of training on my team, but the builders do.
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There are still a lot of clicks. There are a lot of things that we manually have to select. That is...
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We have a good relationship with our support team. They reply and share things as needed. We...
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We have been surprisingly successful using Healthy Planet for the social determinants of health....
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Our relationship with Epic is great. I love them. I appreciate that they are very up-front with what...
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Epic has been fairly responsive because they aren't willing to get in to code branches, and they are...
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Healthy Planet is a set of tools for the population health area, but organizations that have it will...
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Healthy Planet's reporting and dashboarding capabilities still need to grow. They are improving and...
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Epic is great in terms of their support, but we don’t have a lot of executive involvement. From time...
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Epic does a fair job of advancing the tool set. The development or advancement of the tool set isn’t...
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It is well known that Epic doesn’t avoid charging for every little thing. They charge us for...
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Epic is very good at upgrades. The benefit of Healthy Planet is that we can combine data and meld it...
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I know what Epic wants to be, and they are not trying to be everything in the population health...
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The vendor’s implementation services are very good, and we have everything down pat now. The...
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It is still very difficult to get connections with other physician practices and their EMRs,...
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The product is easy to use, but a user has to know their way around it. There are a few nuances here...
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Either the new technology Epic provides is not applicable to our situation, or we don't have the...
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Epic’s support is great because of their accessibility, responsiveness, skills, and knowledge. Our...
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Epic could be a little more timely with their proactivity when making things we need available for...
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We use Healthy Planet for quality measures. It does drive tangible outcomes and benefits for us, but...
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The only negative we hear about Healthy Planet is that people get frustrated with the amount of work...
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Epic is very careful about only promising what is going to work well, and I appreciate that. Even...
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Healthy Planet does not integrate with SlicerDicer and Reporting Workbench. There is a cluster of...
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We use Healthy Planet to do the bulk of our data gathering, and it is a very robust tool. It is...
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Epic is trying to keep up with industry trends, but they are a little slow, and they haven't kept up...
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I would love to see more out of the product. Epic has missed some opportunities for better insights...
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There is a real need for people who can interpret the data that we get from Epic’s reports. The...
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In some respects, the technology that Epic has is capable, but it is harder to interact with than...
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When we are trying to read the insights from Epic’s software, things simply fall apart like a house...
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Healthy Planet is registry driven, and the data and analytics component to it is really helpful. We...
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The part of Healthy Planet that was for our specialty didn’t come until we had been using the...
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Updates and enhancements are slow, and some of those updates and enhancements are really necessary....
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Healthy Planet is huge, and we are a fairly big organization, so most of our issues revolve around...
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Healthy Planet doesn't ingest claims well, and it doesn't ingest billing.
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Healthy Planet is very well integrated into all of the other Epic modules. However, it can’t get...
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We are struggling a little to integrate other systems with Healthy Planet. It generally takes a few...
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It is sometimes difficult to integrate Healthy Planet with some of Epic's other outreach tools. The...
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We utilize Healthy Planet as our population health platform. We are getting ready for our ACO to...
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It is important for our other vendors to have or try to establish some type of relationship with...
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I would like Epic to continue to develop Healthy Planet. Also, integration with other EMRs is important....
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Epic is very organized. Even though we have different contacts for some of the separate modules, our...
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Epic avoids charging for every little thing. We need to have a license for most things, but the cost...
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Like certain other solutions, Healthy Planet is in a maturing phase. It seems like Epic has been...
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Epic has excellent customer support people and an excellent notification system. We can get...
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The vendor sometimes comes out with new functionalities and tools for Healthy Planet that are really...
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The hard part with Healthy Planet is it was not designed to do some of the things that we need it to...
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We have a population health buddy at Epic. We actually have someone from Epic's team that joins my...
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Epic is helping us meet our CPC+ outcomes, our primary care outcomes, and our managed care contract...
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My return on investment with Epic would be higher if I didn’t have to pay another vendor to fill in...
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We have had very few issues with Healthy Planet. The implementation has been very smooth. Epic is...
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We leverage Healthy Planet on a basic level. We are going to expand and use Healthy Planet...
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A lot of Healthy Planet features come at basically no cost. The licensing is very appropriate....
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Epic is doing a great job of focusing on the right areas and what we need to be successful. Our...
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Epic seems to have a transactional-database mind-set, even in their analytics environment, and that...
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Epic often provides a solution for something, but it starts out clunky and stays that way. There are...
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As we have moved into the social space, we have left the Epic system in a couple of scenarios to...
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The system has a lot of room for growth and opportunities for improvement. I feel like the vendor...
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It is difficult for us to use Healthy Planet to gauge whether we are effectively managing a...
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When Epic sold us Healthy Planet, they told us that it was a plug-and-play solution. But in...
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Healthy Planet doesn't just offer a 360-degree view of the patient or member that we want...
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Epic wants to charge for different risk models and for us to do our own risk modeling, so we feel...
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Healthy Planet is often promoted and sold as though it is easy to link to other organizations'...
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Healthy Planet isn't easy to use. It isn't really focused on population health, so it isn't geared...
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It takes forever to get anything changed in or added to the system, and doing those things costs a...
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Something has broken in every upgrade that we have done with Epic. I want to know who is in charge...
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One issue with Epic is that they will tell us that something is in the app orchard, but that won't...
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We run a program that is integrated with Healthy Planet, so our program documents are in Epic's...
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Epic has fallen behind. They believe that they have to have every technology, but they aren't good...
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We get huge benefits for integrating with Epic's EHR. We are getting insights into things that we...
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The initial training isn’t as good as the ongoing training. The ongoing training is good, and that...
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The product is solid and consistent. I am super satisfied with the product and upgrades. It is great...
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Epic has great engagement with our end users. They have structured conversations on a regular basis,...
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The biggest opportunity for the system is to be able to have Healthy Planet and Caboodle fully...
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There is a lack of focus within Healthy Planet on an operational level. It is siloed into looking at...
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We hear about things from Epic that they say will change, but then those things don't change.
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Epic is really good at making sure the functionalities are versatile enough to be used across...
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Epic's implementation services for upgrades are very good, but as far as the solution's initial...
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Our representative is knowledgeable, and we have been able to get some Epic Boost resources that are...
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The vendor could support more workflow designs and training materials. Some of the care management...
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The vendor has done a lot of work on Healthy Planet. The solution has come a long way over the last...
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We have had better resources in the past than our current resource, but we have also had worse...
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Lately, the vendor has been more accommodating with performing remote work. From a cost perspective,...
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Healthy Planet is still a work in progress. Its care-planning functionality is a little weak. I...
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It is incredibly important that Epic understands our workflows and incorporates them into their...
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Epic definitely has a vision that they are delivering. They are very adept at telling us about...
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Epic has been very responsive and in tune with what we have been looking at doing with Healthy...
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We are transitioning to Healthy Planet, and Epic has some pluses and minuses. The minus on their...
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Best-of-breed products are really good until we are actually trying to integrate across major EMR...
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Epic has great clinical workflow tools and a great EMR in the ambulatory space, but they are...
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Nobody is crying about Healthy Planet yet. That is a good sign. A recent update is going really...
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Epic did a really good job of flipping all the training to a virtual format. However, it looks like...
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We negotiated a really good contract with Epic. Compared to the other vendors in the market, Epic's...
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There is a continued push from the industry to participate in value-based care. Epic is putting...
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Epic has a ways to go but is still quite good. They need a little more maturity. There was a...
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Epic is very open to saying what they don't have yet and what they are working on. I appreciate...
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Healthy Planet is not fully driving outcomes right now, but it is starting to provide us with very...
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Healthy Planet was a deciding factor for us when we chose to move to Epic because we wanted a...
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I can't dig into the solution and manipulate data as much as I could with our previous product. The...
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We were oversold on some things in the system. There were some things that weren't as plug and play...
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We haven't been able to do much as far as our integration goals go. Our integration projects have...
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We have a support person who we can reach out to at any time. The only issue that we have with that...
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I like the fact that the solution is right in our EMR. It allows us to better access patient records...
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The solution is easy for our front-end users. It allows them to look at things in different ways....
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Epic tends to overpromise and underdeliver when it comes to their systems' reporting, workflows, and...
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Healthy Planet is frustrating. We feel like we have to reinvent the wheel in this system. We can't...
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Healthy Planet has evolved a little bit. When it was first launched, the name Healthy Planet was...
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We have many physicians on the same instance of Epic, so it is really nice that all the things that...
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We work with several physicians who are not on Epic's system, so while we have a good means of...
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I am much more pleased with Healthy Planet than I was a few years ago. Epic has been making it...
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Lately, Epic changed something that made us feel like they must have heard us complaining about the...
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Simplifying the views and the number of clicks would really improve our ease of use. Epic is trying...
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Epic is really good at phone and web support, and they are good at being proactive in their service....
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Epic is fairly well known for scrupulously avoiding overpromising and underdelivering when they are...
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Epic charges a lot for their licensing, and there are a lot of things that get thrown in. With other...
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Epic doesn't train our users. They have extremely robust documentation available online. Epic also...
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Epic is a vast ecosystem. There are some places where they are succeeding off of the scale, but...
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Epic's main benefit is their customer support. They have actual, structured programs that monitor...
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The product is good. No question about that. Epic is the leader in the industry, and they are...
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On the population health side, Healthy Planet has restrictions around being able to import the data....
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We did go a bit over budget in terms of resources and getting the right help from Epic. The staffing...
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It is quite a struggle to get the data out of Epic, and there are a lot of reporting limitations....
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I would just advise Epic to have more experience and expertise. I would like a support person from...
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The Healthy Planet project took a long time, and there was a lot that we didn't understand. There is...
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Some of the tools in Healthy Planet are fairly generic even though the problems that we are trying...
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I am not sure about the day-to-day details of the system, but there are gaps in Healthy Planet. We...
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If I were starting from scratch, I would not go with Healthy Planet. I really don't have a choice...
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Epic is so large that when it comes to keeping promises, they give a halfhearted attempt, but they...
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We use Healthy Planet's functionality for all of our ACO work as well as some of our plan functions....
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I have heard some really great things about Healthy Planet's whole-person view and the ease of...
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Epic provides a clinical foundation of information, and our care coordinators can leverage the...
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We took a couple of steps back when we implemented Healthy Planet. We worked with another population...
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Overall, Healthy Planet is an excellent tool. It allows us to better manage the health of our local...
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It can be a challenge to attribute patients to providers in Healthy Planet. It can be also difficult...
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The pieces of Healthy Planet that we use are effective but not perfect. Some of the Healthy Planet...
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Whether we would buy Healthy Planet again is questionable. We jumped on the bandwagon thinking that...
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Healthy Planet was supposed to offer us a way to get claims data analysis and drive down costs. Then...
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We haven't been introducing a lot of new functionality in Healthy Planet. Any new functionality has...
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We are trained in support, but an implementations is a different animal. There is a lot less success...
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In terms of integration, the strategy is always to use Epic's products first. We give Epic high...
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I like the fact that the system is payer agnostic. We suck in a lot of data from payers. We aren't...
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We need more native support on clean data; that support is just manually intensive.
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In general, each Epic module is supported by its own team structure. If that team is supporting us,...
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Most of our conversations are about driving down cost, managing care gaps, and measuring quality....
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