Commentary Summary
if you don't have a login, getting started is easy.
User Commentary
Functionality and Upgrades
Population health is new, and it is evolving. The problem with population health is that it deals...
Login or Create an Account to see details.
Sales and Contracting
Complex or chronic management care planning functionality is not part of Compass Rose or Healthy...
Login or Create an Account to see details.
Implementation and Training
We use Epic’s training modules. They have certain things like videos or premade slides when they...
Login or Create an Account to see details.
Functionality and Upgrades
Healthy Planet has some episode-driven functions and is working as expected. We love some of the...
Login or Create an Account to see details.
Interfacing and Integration
There are major pain points with Healthy Planet. For example, the integration with the inpatient and...
Login or Create an Account to see details.
Service and Support
Our Epic technical service person has changed so many times in the last few years that I have lost...
Login or Create an Account to see details.
Functionality and Upgrades
Epic doesn’t give us the clinical context for features in Healthy Planet. They just tell us there is...
Login or Create an Account to see details.
Sales and Contracting
Healthy Planet is supposed to be the population health management product, but recently, I realized...
Login or Create an Account to see details.
Implementation and Training
We were extremely satisfied with the implementation. Epic provided a lot of aggressive training.
Login or Create an Account to see details.
Other Observations & Comments
Some pieces of Healthy Planet work well, but it is not a comprehensive population health solution.
Login or Create an Account to see details.
Future Outlook
What we want to do with Healthy Planet has been on the road map for a while, and Epic is unable to...
Login or Create an Account to see details.
Lessons Learned
Healthy Planet integrates better with Epic's pieces than it does with other vendors' pieces.
Login or Create an Account to see details.
Functionality and Upgrades
Epic is focused more on their EMR functionality than on Healthy Planet's functionality. I don't...
Login or Create an Account to see details.
Service and Support
Epic will give us a heads-up when they encounter a potential issue. They are pretty responsive.
Login or Create an Account to see details.
Service and Support
When there are issues with the system, Epic is pretty quick to respond. However, they aren't as good...
Login or Create an Account to see details.
Implementation and Training
Epic's training for Healthy Planet was good, but it wasn't great.
Login or Create an Account to see details.
Functionality and Upgrades
I don't think Epic has leveraged Healthy Planet well because the out-of-the-box shell is data...
Login or Create an Account to see details.
Interfacing and Integration
Healthy Planet is a really good, scalable plan for population health and value-based care work. Epic...
Login or Create an Account to see details.
Sales and Contracting
While Epic's product is scalable and they have a good road map, their pace is sometimes pretty...
Login or Create an Account to see details.
Functionality and Upgrades
The product’s major strengths are its abilities to ensure that scarce health resources are allocated...
Login or Create an Account to see details.
Future Outlook
Epic is already working on things I would like to see improved. I would like to see the product tied...
Login or Create an Account to see details.
Other Observations & Comments
Healthy Planet is a little different from Epic’s ambulatory product. Healthy Planet is great, though...
Login or Create an Account to see details.
Technology
Epic connects us with different registries. They also give us new tools for tracking. If we want to...
Login or Create an Account to see details.
Service and Support
We meet with the vendor all the time. Working with Epic is good. Epic monitors our system, so if we...
Login or Create an Account to see details.
Functionality and Upgrades
Healthy Planet is a strong and mature product. From a population health perspective, the integration...
Login or Create an Account to see details.
Other Observations & Comments
More off-the-shelf filters and display columns would make the product more immediately impactful to...
Login or Create an Account to see details.
Relationship
Epic has not been very proactive much of the time in terms of bringing best practices to the table....
Login or Create an Account to see details.
Interfacing and Integration
We ingested claims information from our value-based contracts, but we were never able to get the...
Login or Create an Account to see details.
Functionality and Upgrades
Healthy Planet has been satisfactory and has worked as expected in terms of our daily workflows....
Login or Create an Account to see details.
Functionality and Upgrades
Feedback for cost and utilization has definitely been lacking in Healthy Planet; we use that...
Login or Create an Account to see details.
Relationship
We have made enhancement requests since day one, and we have seen some of those things come to...
Login or Create an Account to see details.
Service and Support
All of our technical support resources have been very responsive. Even if they haven't had the...
Login or Create an Account to see details.
Relationship
While I have had frequent conversations with the supervisor of my resources, I have never gotten the...
Login or Create an Account to see details.
Future Outlook
During our selection process, we looked at many options, and when we compared the products, we were...
Login or Create an Account to see details.
Lessons Learned
As of right now, we are not utilizing Healthy Planet to its full potential. Due to new regulations...
Login or Create an Account to see details.
Functionality and Upgrades
Healthy Planet is stuffed with a lot of things we do not need or use. If we change any SDOH...
Login or Create an Account to see details.
Implementation and Training
We have a limited amount of training we can receive from Epic, and the cost is high. Therefore,...
Login or Create an Account to see details.
Service and Support
Epic is a heavily guarded company with heavily guarded information. In order to get any additional...
Login or Create an Account to see details.
Functionality and Upgrades
Healthy Planet is pretty easy for all skill sets, and that is what makes it a good product. Healthy...
Login or Create an Account to see details.
Technology
The way that Healthy Planet stores data isn't necessarily the best. There are different registries...
Login or Create an Account to see details.
Service and Support
Epic is really responsive. We do have SLAs in place, but generally speaking, the vendor is quick to...
Login or Create an Account to see details.
Interfacing and Integration
I wish there were better integration between Healthy Planet and our data warehouse so that we could...
Login or Create an Account to see details.
Interfacing and Integration
Healthy Planet’s integration directly into our EHR is what sets the product apart from others. The...
Login or Create an Account to see details.
Implementation and Training
Healthy Planet was very easy to implement, and Epic is very good about helping with implementation...
Login or Create an Account to see details.
Relationship
Epic is very clear about what they have, what is coming and not coming, and what is going to be...
Login or Create an Account to see details.
Functionality and Upgrades
If I were Epic, I would talk to customers just to make sure that I set up the foundation of the...
Login or Create an Account to see details.
Service and Support
Epic's nimbleness is not as good as that of other vendors, but Epic's value is reliable. When the...
Login or Create an Account to see details.
Implementation and Training
The initial training that Epic provided didn’t get as broadly disseminated as it should have been to...
Login or Create an Account to see details.
Implementation and Training
We recently did a build with Epic, and they forced the build to go to a rolling 12 months. As a...
Login or Create an Account to see details.
Interfacing and Integration
There are things that we still need that Epic doesn’t provide for us. The vendor could or would...
Login or Create an Account to see details.
Interfacing and Integration
There are a couple of things that we would like to see from Epic, like easier integration with other...
Login or Create an Account to see details.
Service and Support
In terms of support, we have a person we can call. We call our BFF, and that person is always...
Login or Create an Account to see details.
Service and Support
We have been able to get to whoever we have needed at Epic to get a problem solved. We have been...
Login or Create an Account to see details.
Interfacing and Integration
We would absolutely recommend the product because as more people use the product, the product will...
Login or Create an Account to see details.
Interfacing and Integration
Healthy Planet’s integration with Epic's platforms is probably the component we like most.
Login or Create an Account to see details.
Functionality and Upgrades
Healthy Planet isn't the be-all and end-all system for population health; we still need other...
Login or Create an Account to see details.
Relationship
We are making some changes and trying to integrate a lot of things into Epic's system, but we are...
Login or Create an Account to see details.
Relationship
Epic tells us that things are coming out or things are in certain releases, and they are not there....
Login or Create an Account to see details.
Interfacing and Integration
Epic does well with interoperability within Epic software but not so much with integration with...
Login or Create an Account to see details.
Win/Loss - Why they were selected (by current clients)
The benefits of using a single platform as opposed to multiple EHRs are huge. Using a single...
Login or Create an Account to see details.
Other Observations & Comments
The product is expensive. There is a whole fee schedule for some modules, and everything is included...
Login or Create an Account to see details.
Interfacing and Integration
I mostly like the fact that Healthy Planet is completely integrated with certain things; the...
Login or Create an Account to see details.
Other Observations & Comments
There are a lot of modules within the product, and the modules make up the sum of different...
Login or Create an Account to see details.
Service and Support
Healthy Planet's speak functionality uses a completely different language from the one our previous...
Login or Create an Account to see details.
Technology
Healthy Planet has a really good suite of tools for care managers and community health workers. We...
Login or Create an Account to see details.
Service and Support
Epic’s support team is good. The team has a really big breadth of knowledge. Epic assigns employees...
Login or Create an Account to see details.
Interfacing and Integration
Epic is really good about their Carequality exchange and passing information to other participating...
Login or Create an Account to see details.
Win/Loss - Why they were selected (by current clients)
One of the reasons we chose Healthy Planet was that the product could integrate with payer data and...
Login or Create an Account to see details.
Relationship
Epic tells us what is on their road map. They often give us a head start when we want something. The...
Login or Create an Account to see details.
Functionality and Upgrades
Healthy Planet is sometimes overbuilt. The product works really well for people who know all of the...
Login or Create an Account to see details.
Functionality and Upgrades
Epic is good about training us in the way things are set up. The vendor's heart is in the right...
Login or Create an Account to see details.
Functionality and Upgrades
With Healthy Planet, we have gone through the implementation over the last few years, and we keep...
Login or Create an Account to see details.
Relationship
Epic is very good. They send us things about problems that we might have. Epic is covering their...
Login or Create an Account to see details.
Relationship
I haven't personally met with Judy, but I know some of the Epic folks, and I don't need to meet with...
Login or Create an Account to see details.
Functionality and Upgrades
Epic is developing a part of the Healthy Planet solution that requires additional licensing. Epic...
Login or Create an Account to see details.
Functionality and Upgrades
Healthy Planet is very much a basic plug-and-play system; we get what we get, and if that doesn't...
Login or Create an Account to see details.
Interfacing and Integration
Epic’s platform is not as advanced as other platforms I have worked with in a few different ways,...
Login or Create an Account to see details.
Implementation and Training
Epic doesn't provide training for their product; we have to do that internally.
Login or Create an Account to see details.
Functionality and Upgrades
There could be better ways to manage caseloads and have alerts within a caseload all in one...
Login or Create an Account to see details.
Interfacing and Integration
When I have to run a report to know what patients I am supposed to do outreach to within Healthy...
Login or Create an Account to see details.
Service and Support
When we put in a ticket to Epic, if they can't figure out the issue, they have to take it back to...
Login or Create an Account to see details.
Lessons Learned
Epic's system is only as good as we build it to be. We have to build it in a certain way to get the...
Login or Create an Account to see details.
ROI / Cost
Epic doesn't nickel-and-dime us. They present all of the costs very well up front. Other vendors...
Login or Create an Account to see details.
Functionality and Upgrades
Epic has, in general, made it very difficult for us to customize anything in order to take their upgrades....
Login or Create an Account to see details.
Functionality and Upgrades
One of the things that we bump up against with Healthy Planet is the reporting tools. A lot of...
Login or Create an Account to see details.
ROI / Cost
We are charged by encounter for Epic's systems as a whole, and that is Epic's standard billing. But...
Login or Create an Account to see details.
Functionality and Upgrades
One of Healthy Planet’s strengths is its customization. The ability to build and customize virtually...
Login or Create an Account to see details.
Functionality and Upgrades
Healthy Planet needs more advanced functionalities when it comes to managing quality outcomes as a...
Login or Create an Account to see details.
Relationship
Epic needs to continue to focus on helping users identify business opportunities in the system's...
Login or Create an Account to see details.
Relationship
Epic does a great job with us and is open to all of our customizations. We would like to see more...
Login or Create an Account to see details.
Service and Support
There is still room for improvement from Epic and their support people. I thought the support team...
Login or Create an Account to see details.
Technology
We would like it if Healthy Planet could have more real-time outcomes without much of a lag and more...
Login or Create an Account to see details.
Functionality and Upgrades
The only thing that I would like to see in Healthy Planet is some benchmarking for claims cost and...
Login or Create an Account to see details.
Relationship
Epic is amazing at customer service and very accountable when they don't deliver what we are...
Login or Create an Account to see details.
Interfacing and Integration
The insights that we get from Healthy Planet are remarkable. We also have integration of the product...
Login or Create an Account to see details.
Functionality and Upgrades
Healthy Planet is a good product from Epic. It is a really difficult piece to use because the needs...
Login or Create an Account to see details.
Other Observations & Comments
Healthy Planet requires some interoperability, and that has made it challenging to get all of the...
Login or Create an Account to see details.
Sales and Contracting
When we purchased Healthy Planet, we thought we were going to get everything, but there is an...
Login or Create an Account to see details.
Functionality and Upgrades
We recently went through an upgrade, and there were some issues identified, as there are in most...
Login or Create an Account to see details.
Interfacing and Integration
Healthy Planet is an integrated system. In this day and age, integration is a very key thing to...
Login or Create an Account to see details.
Relationship
Epic is proactive about the things that we have brought up that we are working with them on. Epic is...
Login or Create an Account to see details.
Interfacing and Integration
Healthy Planet is generally a closed-off system. It is not great. The vendor promoted it like a...
Login or Create an Account to see details.
Functionality and Upgrades
The vendor's quality has been as good as we could hope for. When Epic does something, they do it well....
Login or Create an Account to see details.
Functionality and Upgrades
When it comes to processing claims data from our healthcare payers, including data from non-Epic...
Login or Create an Account to see details.
Functionality and Upgrades
For hospital-based networks that have all of their healthcare providers using Epic products, Healthy...
Login or Create an Account to see details.
Service and Support
We haven't seen a big upgrade in a while, and it is hard for me to tell whether that is because Epic...
Login or Create an Account to see details.
Functionality and Upgrades
We leverage the Healthy Planet registries to do centralized outreach for primary care patients. The...
Login or Create an Account to see details.
Functionality and Upgrades
We have toyed with the idea of making some things a little easier and more seamless in our workflow...
Login or Create an Account to see details.
Lessons Learned
Healthy Planet is a very powerful tool, and it is worth the investment, the initial up-front...
Login or Create an Account to see details.
Functionality and Upgrades
I really like the design of Healthy Planet. It is one module that connects to many. We can run...
Login or Create an Account to see details.
Functionality and Upgrades
The reporting functionality with Healthy Planet is excellent. We have access to any report we need....
Login or Create an Account to see details.
Other Observations & Comments
Healthy Planet would meet all of our needs if we had more things turned on, but the number of things...
Login or Create an Account to see details.
ROI / Cost
Our analysts meet with Epic often. They can shoot tickets to Epic and have had to do so. I would...
Login or Create an Account to see details.
Functionality and Upgrades
A lot of folks don't understand payers when we aggregate payer claims data. I have seen that problem...
Login or Create an Account to see details.
Interfacing and Integration
In the future, we hope that Epic will be able to add more interoperability options to the system....
Login or Create an Account to see details.
Interfacing and Integration
Healthy Planet is set up based on the hospital standpoint, so the whole hierarchy is hospital based,...
Login or Create an Account to see details.
Functionality and Upgrades
Healthy Planet is very customizable, and that is huge.
Login or Create an Account to see details.
Functionality and Upgrades
Healthy Planet can be a bit complex for end users. We can make the product our own, and that is...
Login or Create an Account to see details.
Relationship
We are already a client of Epic, and we work with them on a regular basis. So Epic is not...
Login or Create an Account to see details.
Functionality and Upgrades
The feedback that we get from our end users is that Healthy Planet is still a little clunky....
Login or Create an Account to see details.
Functionality and Upgrades
The goal of the next upgrade for Healthy Planet is to be able to take the population health...
Login or Create an Account to see details.
Functionality and Upgrades
Healthy Planet sits on top of the EpicCare system, and I think that is one of Healthy Planet's...
Login or Create an Account to see details.
Functionality and Upgrades
The analytic and reporting sides of the system are a bit of a weakness. Outside data and data...
Login or Create an Account to see details.
Functionality and Upgrades
The case management workflow is pretty solid. Once we upgrade to the new functionality, that...
Login or Create an Account to see details.
Functionality and Upgrades
The vendor has developed a good registry that we can use to identify patient populations. In...
Login or Create an Account to see details.
Relationship
Epic does a reasonable job with patient engagement, but they have some work to do in terms of...
Login or Create an Account to see details.
ROI / Cost
I don't think that Epic is the type of vendor that nickel-and-dimes us, but they are charging...
Login or Create an Account to see details.
Relationship
The vendor consistently has a vision of where they need to go. They come up with solutions and ideas...
Login or Create an Account to see details.
Functionality and Upgrades
I like the product. At the time of implementation, there weren't any other really comprehensive...
Login or Create an Account to see details.
Functionality and Upgrades
It would be better if the modules functioned in the context of a workflow from end to end. That is...
Login or Create an Account to see details.
Other Observations & Comments
My expectation with the product is that we start with a product, then we enhance, and then we manage...
Login or Create an Account to see details.
Relationship
There is some confusion on Epic's road map and the way the vendor defines population health tools. I...
Login or Create an Account to see details.
Functionality and Upgrades
We are using Epic's Healthy Planet for managing readmissions and for some case and care management...
Login or Create an Account to see details.
Relationship
Epic does not nickel-and-dime. They have been a good partner.
Login or Create an Account to see details.
Other Observations & Comments
Epic's system is pretty expensive, but it is probably the best in the market, so we are willing to...
Login or Create an Account to see details.
Relationship
Epic recognizes that their platform is mission critical, and they act as such. They get involved...
Login or Create an Account to see details.
ROI / Cost
Epic is not nickel-and-diming us. However, they are sneaky because they push functionality in our...
Login or Create an Account to see details.
Relationship
If something is going on or if something breaks, Epic does a really good job of letting us know what...
Login or Create an Account to see details.
Interfacing and Integration
We aren't using Healthy Planet to its fullest extent because we invested heavily in another...
Login or Create an Account to see details.
Other Observations & Comments
If we could port all the functionality we have in the outboard system to Healthy Planet, then we...
Login or Create an Account to see details.
ROI / Cost
I don't envision us moving away from Healthy Planet anytime soon. The consensus is that we would buy...
Login or Create an Account to see details.
Relationship
There have been a few issues here and there but nothing major. Epic has committed to us and we have...
Login or Create an Account to see details.
Functionality and Upgrades
Healthy Planet is an excellent solution if it is used right. Most organizations only scratch the...
Login or Create an Account to see details.
Relationship
As with so many of Epic's products, Epic does a poor job of connecting the potential of the system...
Login or Create an Account to see details.
Functionality and Upgrades
Healthy Planet is a constellation of tools, and there are workflows surrounding the tools. Epic has...
Login or Create an Account to see details.
ROI / Cost
Healthy Planet released an improved version of the health maintenance infrastructure. We want to...
Login or Create an Account to see details.
Functionality and Upgrades
Healthy Planet working as promoted is more determined by the investment of the organization than by...
Login or Create an Account to see details.
Future Outlook
Healthy Planet is a sure part of our long-term plans. It is the infrastructure of our population...
Login or Create an Account to see details.
Technology
Healthy Planet’s development has progressed over the years. The delivery of new technology is a...
Login or Create an Account to see details.
ROI / Cost
Several years ago, Epic didn’t charge for every little thing. Now, they are starting to try to...
Login or Create an Account to see details.
Lessons Learned
Healthy Planet is not a module that an organization buys and implements. Healthy Planet is an...
Login or Create an Account to see details.
Other Observations & Comments
We have a Healthy Planet technical support person, and our team manages the product by working...
Login or Create an Account to see details.
Implementation and Training
Epic has a huge, pretty comprehensive training that the analysts need to finish in order to be...
Login or Create an Account to see details.
Functionality and Upgrades
The weakness of the product is found within the care management clinical piece. The system...
Login or Create an Account to see details.
Service and Support
Epic's support is very good. We have dedicated technical support people for the product, but they...
Login or Create an Account to see details.
ROI / Cost
Initially, Epic was pretty good, but we have recently had experiences where they have charged for...
Login or Create an Account to see details.
Implementation and Training
The implementation team that we had with Healthy Planet didn't have a lot of previous experience...
Login or Create an Account to see details.
Interfacing and Integration
The product is a very good care management platform. It integrates data from different sources, such...
Login or Create an Account to see details.
Functionality and Upgrades
There is room for improvement within the product as a population health analytics platform. The...
Login or Create an Account to see details.
Functionality and Upgrades
The basic college course is 101, and I always describe population health as 201. Not all healthcare...
Login or Create an Account to see details.
Interfacing and Integration
For an integrated solution, Healthy Planet works fairly well. But we are coming up against a problem...
Login or Create an Account to see details.
Service and Support
I don’t interact with Epic’s technical support team, but they seem to be proactive. We do have a...
Login or Create an Account to see details.
Featured Reports
Preferences