Healthy Planet Comments

 

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Current Time Inside Cache Tag Helper: 9/27/2020 12:23:53 AM and Model.EvProductId = 78116

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User Commentary

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CIO

Functionality and Upgrades

Things with Healthy Planet are going really well. I have no complaints with Epic and their product....

Aug 2020
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CIO

Service and Support

Through COVID-19, Epic has been incredibly proactive by asking whether they can help. They have been...

Aug 2020
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CIO

Functionality and Upgrades

During a recent upgrade of Healthy Planet, we got all kinds of features that we had been looking...

Aug 2020
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Director

ROI / Cost (care and feeding)

Epic has been keeping all of their promises. There are some pieces of Healthy Planet that we want to...

Aug 2020
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Director

Implementation and Training

Epic has done very well with their training. After working with a couple of other EMR vendors, I...

Aug 2020
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Director

Service and Support

Epic's ongoing support is excellent. I have those rascals at Epic on speed dial, and they are just...

Aug 2020
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Director

Relationship

We do have executive reports. If I reached out, the executives would certainly answer, but I don't...

Aug 2020
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Director

Functionality and Upgrades

I predict that our overall satisfaction with the system will be even higher 12 months from now...

Aug 2020
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Director

Functionality and Upgrades

The only thing that would make the system even better would be if Epic touted and advertised it to...

Aug 2020
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Director

Technology

Epic's overall product quality, including upgrades, is excellent. I would give Epic an even higher...

Aug 2020
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VP/Other Executive

ROI / Cost (care and feeding)

If we had to do things outside of the Epic system, that would be a giant undertaking. We would have...

Aug 2020
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VP/Other Executive

Interfacing and Integration

Folks who are on the Epic system have to do things a certain way. Otherwise, it is really hard to...

Aug 2020
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VP/Other Executive

Functionality and Upgrades

A framework for adding different business units to Healthy Planet would be helpful because when we...

Aug 2020
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VP/Other Executive

Functionality and Upgrades

Upgrades haven't been an issue with Healthy Planet, and there haven't been very many training needs....

Aug 2020
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VP/Other Executive

Other Observations & Comments

The product has claims data. The problem is that it is hard to get. Once we get the data, it is easy...

Aug 2020
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VP/Other Executive

Service and Support

We have monthly conversations with Epic. The executives are definitely engaged. They are reactive...

Aug 2020
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Director

Interfacing and Integration

We evaluated our integrated delivery system. We decided fairly quickly that Healthy Planet was not...

Jul 2020
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Director

Relationship

Epic started off with core things, and they do those things well. Epic does well in terms of...

Jul 2020
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Director

Technology

Epic has gotten caught in a little bit of an innovator’s dilemma because they are having a hard time...

Jul 2020
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Director

Functionality and Upgrades

Epic is always running a few years behind. I am seeing that the vendor isn’t totally understanding...

Jul 2020
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Director

Service and Support

In some new spaces, Epic’s issue of hiring new people hurts even more than normal. I worked with...

Jul 2020
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VP/Other Executive

Interfacing and Integration

As we have invested more and more claims in Epic's engine, things have gotten better and better. I...

Jul 2020
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VP/Other Executive

Functionality and Upgrades

In terms of needed product functionality, the two highest items are episodic grouping and financial...

Jul 2020
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VP/Other Executive

Future Outlook

Epic's newer release will actually give us the ability to group providers. We are looking forward to...

Jul 2020
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VP/Other Executive

Other Observations & Comments

Epic is good at helping us understand how to leverage Healthy Planet, but they are still catching up...

Jul 2020
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Director

Service and Support

Epic’s people are kids that are learning to work in the world and talk to clients. Asking them to...

Jul 2020
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Director

Functionality and Upgrades

We implemented Healthy Planet and got our users fully engaged in walking away from an old process....

Jul 2020
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Director

Implementation and Training

Epic has been a wonderful partner. We actually had Epic's implementation person with us for quite...

Jul 2020
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Director

Lessons Learned

We have seen a strong demand from our Community Connect partners for Healthy Planet. The only...

Jul 2020
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Director

Relationship

Overall, I have strong, positive feedback for Epic and Healthy Planet. I compare a lot of things to...

Jul 2020
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Director

Relationship

When it comes to Epic's executives and their involvement, Epic's organizational structure is very...

Jul 2020
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CIO

Relationship

Epic is an excellent strategic partner. They are willing to help and are proactive with service. I...

Jul 2020
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Analyst/Coordinator

Interfacing and Integration

In general, Epic has done a very good job of supporting us with integration. We have had a lot of...

Jul 2020
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Analyst/Coordinator

Functionality and Upgrades

The system is user friendly. A lot of its user-friendliness depends on the organization making sure...

Jul 2020
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Analyst/Coordinator

Functionality and Upgrades

Admittedly, I haven’t had a lot of exposure to other population health platforms, but I have been...

Jul 2020
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Analyst/Coordinator

Interfacing and Integration

I would say that Epic keeps 90% of their promises. We definitely weren’t lied to at any point. The...

Jul 2020
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Analyst/Coordinator

Implementation and Training

During our implementation, Epic was very structured and had a person to support us. Epic’s training...

Jul 2020
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Analyst/Coordinator

Implementation and Training

The training for the Healthy Planet tools falls more on the organization than Epic. Epic doesn’t...

Jul 2020
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Analyst/Coordinator

Sales and Contracting

As an organization, we sometimes have to filter through what Epic is presenting. There are several...

Jul 2020
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Analyst/Coordinator

Service and Support

Support is where Epic excels. Obviously, the support depends on the application, but our technical...

Jul 2020
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Analyst/Coordinator

Functionality and Upgrades

The reporting tools within Healthy Planet are definitely there. Epic is all about standard...

Jul 2020
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Analyst/Coordinator

Future Outlook

We have had a positive experience with Healthy Planet overall. The product is very good, and Epic...

Jul 2020
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Analyst/Coordinator

Functionality and Upgrades

Epic is always very good at pushing out new developments and enhancing existing tools.

Jul 2020
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Analyst/Coordinator

Other Observations & Comments

With Epic, we are obviously beholden to what they are developing based on the general consensus of...

Jul 2020
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COO

Service and Support

Healthy Planet was promoted to us as being NCQA compliant, and Epic promoted the system as a way for...

Jul 2020
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COO

Interfacing and Integration

Healthy Planet is fine from a care management perspective, but the system falls short in reporting...

Jul 2020
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COO

Service and Support

There are a lot of things that we are discovering in Healthy Planet that we wish we had known about...

Jul 2020
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COO

Functionality and Upgrades

The ease of use with Epic's system is getting better. Our users struggled at the beginning.

Jul 2020
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COO

Service and Support

We usually have to beat Epic over the head to get them to address our issues.

Jul 2020
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VP/Other Executive

Functionality and Upgrades

We have only had one pain point over the years, and that was early on. There was an upgrade where an...

Jul 2020
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VP/Other Executive

Other Observations & Comments

Epic is still developing some things, so when we get those things, we will be extremely satisfied...

Jul 2020
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VP/Other Executive

Relationship

The vendor's executives are very involved. In my experience, the executives have been excellent.

Jul 2020
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VP/Other Executive

Other Observations & Comments

There are some opportunities where the vendor could push out communication a little bit more.

Jul 2020
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VP/Other Executive

Service and Support

I think that we will be very satisfied with the system a year from now. Epic is continually evolving...

Jul 2020
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Director

Future Outlook

Epic is always coming out with something new. I think our satisfaction will be going up the more...

Jul 2020
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Director

Service and Support

We feel strongly that we have gotten a bit of extra support from Epic during COVID-19. Epic...

Jul 2020
 Helpful

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Director

ROI / Cost (care and feeding)

We are experiencing a journey, and we are still early on with Epic. We are looking for ways to...

Jul 2020
 Helpful

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CMIO

Interfacing and Integration

I would tell someone who is looking at population health solutions that Healthy Planet is the best...

Jul 2020
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CTO

ROI / Cost (care and feeding)

The vendor avoids charging for every little thing. We have been impressed with the product.

Jun 2020
 Helpful

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CIO

Sales and Contracting

The vendor does not keep all of their promises. The product isn’t able to do all the things that the...

Jun 2020
 Helpful

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CIO

Service and Support

The support for the product is just not there. The solution is a bolt-on solution, but it shouldn’t...

Jun 2020
 Helpful

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CIO

Functionality and Upgrades

The product works once it is implemented. We haven’t gotten to a point yet where the system does...

Jun 2020
 Helpful

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CIO

Functionality and Upgrades

The product is just limited, but it should be limitless. It has a lot of available data, but the...

Jun 2020
 Helpful

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CIO

Service and Support

The only disappointments I have had with the Epic representatives have been with this product. There...

Jun 2020
 Helpful

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CIO

Technology

The product seems to have been put on the back burner for Epic; it isn’t a priority for them. The...

Jun 2020
 Helpful

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CIO

Other Observations & Comments

I would love for the system to get some rejuvenation around the social determinants of health. Based...

Jun 2020
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Director

Interfacing and Integration

The interoperability was an issue. We had trouble with getting outside labs into our system in a...

Jun 2020
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Director

Technology

We often have to do a lot of cleaning up to make sure that we are giving the clinicians data that...

Jun 2020
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Director

Interfacing and Integration

Healthy Planet is probably the best tool out there for patient care. Epic is so far ahead with their...

Jun 2020
 Helpful

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CIO

Functionality and Upgrades

We have been on a journey with Healthy Planet. It is still evolving, and a lot of the functionality...

Jun 2020
 Helpful

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Director

Service and Support

To help us deal with COVID-19, Epic has created a couple of different registries, which are their...

Jun 2020
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Director

Technology

We don't have formal training from Epic. We are pretty on top of the implementation of updates and...

Jun 2020
 Helpful

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Director

Functionality and Upgrades

Outside of a couple of caveats, Healthy Planet is functioning pretty well. There is so much more...

Jun 2020
 Helpful

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Director

Other Observations & Comments

We are integrating our scores and workflows and are trying to drive our decisions based on data. We...

Jun 2020
 Helpful

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Director

ROI / Cost (care and feeding)

Healthy Planet is pretty awesome. I don't know what it costs, but I know that it is helping us make...

Jun 2020
 Helpful

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Director

Future Outlook

Epic is definitely part of our long-term plans, but in terms of delivering new technology, Epic is...

Jun 2020
 Helpful

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Director

ROI / Cost (care and feeding)

In terms of receiving our money’s worth, I feel like Epic is pillaging and plundering. They are...

Jun 2020
 Helpful

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VP/Other Executive

Functionality and Upgrades

Epic isn't really the type of company that makes promises. Sometimes they show us a lot of tools...

Jun 2020
 Helpful

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VP/Other Executive

Implementation and Training

Compared to the training of other healthcare vendors I have had experience with, Epic's training is...

Jun 2020
 Helpful

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Director

Functionality and Upgrades

Healthy Planet has evolved over the last few years. It didn't really start to get traction until the...

Jun 2020
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Director

Future Outlook

Healthy Planet will absolutely be around for the long term. Unless something drastic happens, we...

Jun 2020
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Director

Relationship

Epic is sincere in wanting to give us what they are showing us. They do a good job of working to...

Jun 2020
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Director

ROI / Cost (care and feeding)

Epic blasts customers with massive bills up front, but they don't nickel-and-dime customers because...

Jun 2020