Healthy Planet Commentary
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Subject Expert
Benjamin Cassity
Research Director
Commentary Summary
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User Commentary
Loyalty, Product
Epic's systems are highly configurable. Now that we are on Epic's systems, we can outsource all of...
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Loyalty
The trajectory of Healthy Planet is going to be very similar to Epic's trajectory with their other...
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Loyalty, Product
A lot of the functionality that meets our needs is dependent on merging data science tools along...
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Operations, Product
Healthy Planet has been doing well. However, there is a widespread disconnect between the enterprise...
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Loyalty
There is going to be an arms race with health systems. We will have to see whether third-party...
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Loyalty, Operations
Our actual implementation of Healthy Planet was very sparse. It isn't an actual platform, and it...
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Value
The up-front cost of Healthy Planet is pretty exorbitant. It is like going to a very nice Las Vegas...
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Loyalty, Product
Healthy Planet works really well within the Epic suite, but it only works so-so externally. Compared...
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Operations
Epic is a little better than average in terms of implementation. Epic isn't horrible, but they...
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Relationship
It is hard for me to separate Epic’s proactiveness for the different modules. Some Epic modules are...
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Product
Healthy Planet still has a lot of trouble pulling things in from other places. It still ingests data...
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Loyalty, Product
My satisfaction with Epic hasn't changed for a couple of years. I sort of like Healthy Planet, but...
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Product
I would recommend Healthy Planet based on some of the functionality that we use and the support that...
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Loyalty, Product, Value
We use Compass Rose within Healthy Planet; Compass Rose is tailored specifically for ambulatory case...
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Loyalty, Relationship, Product
There are still probably a couple of gaps where we have to go outside of Epic, like for some of...
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Loyalty, Value
We are tethered to Epic. We pay for the suite of services, so it is more bundled. Healthy Planet is...
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Relationship
My team has a very close contact person with Epic. We meet regularly, and they have a ticketing...
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Operations
We don't really get training from Epic on Healthy Planet. We have our own training team that we...
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Relationship, Product
Epic is pretty transparent on functionality and upcoming functionality. They don't tend to...
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Product, Value
In terms of the product driving tangible outcomes, it is hard to say because Healthy Planet...
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Relationship
We get pretty regular executive attention.
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Operations
When it comes to training people on Healthy Planet, we ultimately have to do that on our own, and we...
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Loyalty
I would purchase Healthy Planet again because it provides one complete point of perspective for...
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Relationship
Some of the tickets that we have sent to Epic have gone unresolved. We ask for complicated things...
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Operations, Product
The vendor could make things easier for us by reducing the time it takes for us to complete tasks in...
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Value
We experienced some unexpected things with the vendor's charges. Whenever new AI comes up, it is...
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Relationship, Product
Epic still views some of their systems as separate, like Healthy Planet and Caboodle or Slicer...
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Product
Healthy Planet aggregates data and provides prospective opportunities for improved Hierarchical...
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Relationship, Value
Support from Epic for Healthy Planet is good. I wouldn’t change much. We receive our money's worth,...
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Product
A lot of time is spent on the user end to validate the codes identified as potential opportunities...
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Product, Value
If we are willing to put the sweat into Healthy Planet, we can make the tool do some amazing things....
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Product
The Chronicles version of the Healthy Planet database does work well, but when we have to move its...
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Relationship
Epic has some really good people. They have a committed workforce that does care about the customer,...
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Product
We want more simplified processes to take metrics and data that we refine in Healthy Planet and have...
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Value
Healthy Planet does cost a lot of money in personnel time. The time cost is not actually with the...
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Product
The reports could be simplified so they load faster, but we do need critical data to validate things...
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Product
The interoperability with Healthy Planet could be done better. The system is not really built to be...
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Product
When we are trying to do things at scale, we may want to pivot into the cohort and see them in the...
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Relationship
There was a lot of proactive engagement from the person who was running Healthy Planet; that was...
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Relationship
We have to go through some layers to get to someone empowered to solve our problems at Epic....
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Product, Value
Healthy Planet does a lot of things really well. Epic defines what good data is, and I can...
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Loyalty, Relationship, Product
Epic is working on their VBC road map for their analytics, and that continues to be important. That...
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Relationship
Epic needs to expand more on operational sensitivity. It is almost more like operational awareness....
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Product
The problem with Healthy Planet is it is sometimes inflexible. We can't make it do what we want in...
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Relationship
I am pleased with Epic. We can get to a problem solver easily. It is a different level of support. I...
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Relationship
Epic is very open to the idea of us talking to their developers. Their developers take our thoughts...
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Relationship, Operations
The training for Healthy Planet is good because Epic usually gives us a dedicated technical services...
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Relationship
I use the support from Epic's user web, but I don't get any real support from that. In my role, I...
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Value
The system's measurable outcomes are affected by many different things. It is hard for us to point...
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Product
Healthy Planet is constantly being developed, but sometimes, the first version of something in it is...
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Product
The tricky thing about Healthy Planet is that the platform is across everything, so compromises have...
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Loyalty, Operations
Epic is very effective at training users for their scenarios, but Epic's scenarios sometimes miss...
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Loyalty, Product
Healthy Planet's visuals are very overwhelming for clinicians out of the box. There isn't really a...
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Value
Epic has taken a path of subdividing and branching out various products with Healthy Planet for what...
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Product
The functionality for building reports in Healthy Planet is challenging and not very flexible. It is...
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Operations, Product
Healthy Planet does take getting used to. There is a lot on each screen, and there is a steep...
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Value
Epic doesn’t charge us for tiny things or support tickets that we put in, but if we add another...
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Loyalty, Product, Value
Healthy Planet takes a back seat. I don’t know that we have totally adopted, implemented, or...
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Loyalty, Product, Value
Healthy Planet drives a lot of our population health goals, and we have seen some really impressive...
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Relationship, Operations
Epic does a nice job of keeping us up to speed on upgrades, and we have our own Healthy Planet...
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Product
Healthy Planet has a nice integration with other things like Care Companion, MyChart, and some other...
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Product
There are two pieces that need to be improved with Healthy Planet. One is that we need campaigns on...
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Culture, Value
One of the things that I really loved was that Epic changed the way that they were licensing Healthy...
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Loyalty, Product
I would never go away from Healthy Planet because it is integrated with Epic's other systems. I'm a...
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Loyalty, Relationship
Epic has been really good. We have been looking at what we need to do to really bring Healthy Planet...
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Culture, Value
Epic won't necessarily charge for some things, but we have to go through a whole process.
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Product
One of Healthy Planet's biggest strengths is that it is directly integrated into our ERM, so all of...
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Value
Epic could improve some of their costs and analytics in Healthy Planet, like their ability to...
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Product
For end users, Healthy Planet is baked into the Epic experience unless users are in a certain role...
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Loyalty
We want Epic's value-based management dashboards because those will give us a lot more insight into...
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Loyalty, Product
The biggest reason we are leaning into Healthy Planet over other tools is the actionable value of...
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Product
Most of the population elements that we are really looking at are for things like mammograms,...
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Product
This module is the best-of-breed product. I can't think of anything bad. Obviously, there are...
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Relationship, Operations
Epic brings their immersion teams in. Those are the programmers who wrote the system, and then Epic...
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Product
For Healthy Planet, we need AI to be more prognostic for more identification of and outreach to...
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Relationship, Operations
We have a good relationship with Epic, and our team interacts with their support people pretty well....
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Product
There is always a need in our workflows for population health, value-based care, and other things....
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Product
Epic's Compass Rose product is not Healthy Planet, and it is not part of Healthy Planet, but the way...
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Operations
Epic doesn't provide training. They have some training material, but the training is partially on...
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Product
In Healthy Planet, there are things like registries where we can enable external entities. There are...
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Relationship
Epic's support on the Healthy Planet side has turnover. We frequently have to deal with new...
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Value
Even if we have a Healthy Planet license, there are add-on charges. For example, if we want to do an...
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Product
There are other third-party vendors that have more AI-driven solutions and are using chatbots and...
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Product
Our approach has always been to use Epic first. If Epic has a product, even if it gets us 80% of the...
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Relationship
We get excellent support from Epic. We have a good Epic team assigned to us. We have so much access...
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Product
Healthy Planet can be a little overwhelming. We have to be a bit techy to set it up. We can’t pick...
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Loyalty, Product
Healthy Planet has an interoperability tool, so it has very good interoperability. Epic provides us...
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Loyalty
Our organization decided to go with Epic because we were unsatisfied with our previous electronic...
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Product, Value
We can do a lot with Healthy Planet; the foundation programming is a great place to start, and then...
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Product
There are a couple of things I would love to see from Healthy Planet. When we have a gap list, we...
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Relationship
Epic provides us with subject matter experts who support us, and those experts are great. We can...
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Product, Value
When it comes to Epic delivering new technology for us, it is sometimes a question of the system's...
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Operations, Product
The system is fairly easy to use, but it still requires a lot of work.
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Product
Getting projects off the ground in a certain area is hard because the projects require analysts. I...
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Product
I don't know that I have seen substantial changes or upgrades happen since I was first introduced to...
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Loyalty
My satisfaction with Healthy Planet overall will go up in the next year because I will probably...
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Product, Value
Healthy Planet is an excellent tool for helping to track clinical eligibility in a certain space and...
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Loyalty, Product
Healthy Planet has been around for a long time, and it is a broad application. We use Healthy Planet...
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Operations
Training from Epic is not very frequent, and there are no certification requirements necessarily. So...
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Product, Value
The challenge that we have with the system is that we don't have a good method of holding our...
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Product
The system could do a better job of tying ACO processes and registries into Epic's newer tools, like...
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Relationship, Product
I always say the same thing when people ask me about Epic's tools. Other vendors will support users...
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Operations
Epic could work on having more comprehensive training and resources for end users on Healthy Planet....
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Relationship, Product
Right now, social determinants of health are a huge aspect of population health, and so are our...
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Product, Value
Healthy Planet is a tool that is easy to use and effective in helping with care management and...
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Product
Healthy Planet does a good job with the care equality side of things, but we need better clinical...
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Relationship
Epic is pretty good at vendor executive involvement. We don't necessarily have Judy coming on-site,...
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Product
I like the way that Healthy Planet is integrated with our EHR. Healthy Planet is not a platform...
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Relationship, Product
The pace at which we get new technology is not as fast as I would like. Epic's competitors are able...
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Product
I want better improvement within Healthy Planet on ambulatory CDI components or Hierarchical...
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Loyalty, Product
There are some features that are lacking in the system's reporting tools. We would like the ability...
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Relationship
Epic does a very good job with their service, support, and proactivity. They work with their...
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Loyalty, Product
Using Healthy Planet is going well. We are content with the functionality, so we continue to...
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Loyalty
We are investing in other modules for Epic that are like Healthy Planet on steroids for care...
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Value
For Epic customers, it makes sense to buy Healthy Planet. I think the module has an added cost, but...
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Product
The product's strength is the fact that it has a pretty good balance of standardization and...
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Product
We have had some issues because we need to have an internal analytics resource. The issue might be...
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Relationship
The vendor has been pretty responsive. In general, Epic is pretty good with their support, and they...
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Relationship, Product
Epic was smart to build a charge capture engine. They switched the chassis that the system is built...
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Relationship, Product
The one problem that no one can figure out how to solve is that healthcare work is built on the...
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Operations, Product
It is easier to manage training and security for community-based organizations and external...
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Loyalty, Product
Healthy Planet is really good, and we are trying to push the envelope with the product. To me,...
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Product
Healthy Planet wasn't so good at bulk messaging patients around care gaps and things, specifically...
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Relationship, Value
We have regular calls with Judy Faulkner, the CEO and founder of Epic. The CEOs of other companies...
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Loyalty, Value
The only thing I would say about Healthy Planet is we seem to be losing our appetite for the...
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Product
Epic has kept promises by providing integration with our well-being programs, the ability to flag...
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Operations, Product
Healthy Planet is complex. The good news is it is a really robust platform that allows us to do a...
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Relationship
Epic eventually gets problems fixed. The timeliness is never as fast as we want, but it isn't bad....
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Loyalty, Relationship
I get the sense that Epic is constantly thinking ahead and continuing to improve.
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Product
On the back end of Healthy Planet, there are so many things that are hard to even wrap my head around....
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Product
Healthy Planet is seamless because it is from Epic. It is what we use. It feels very cohesive and...
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Relationship
Epic’s people are very reachable and responsive. They help us resolve issues when we need them to.
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Relationship, Operations, Product
I don't even know of any issues or troubleshooting that need to happen with Healthy Planet. We have...
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