Healthy Planet
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Subject Expert
Bradley Hunter
VP VBC and CORE
Commentary Summary
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User Commentary
Functionality and Upgrades
Population health is new, and it is evolving. The problem with population health is that it deals...
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Sales and Contracting
Complex or chronic management care planning functionality is not part of Compass Rose or Healthy...
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Implementation and Training
We use Epic’s training modules. They have certain things like videos or premade slides when they...
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Functionality and Upgrades
Healthy Planet has some episode-driven functions and is working as expected. We love some of the...
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Interfacing and Integration
There are major pain points with Healthy Planet. For example, the integration with the inpatient and...
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Service and Support
Our Epic technical service person has changed so many times in the last few years that I have lost...
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Functionality and Upgrades
Epic doesn’t give us the clinical context for features in Healthy Planet. They just tell us there is...
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Sales and Contracting
Healthy Planet is supposed to be the population health management product, but recently, I realized...
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Implementation and Training
We were extremely satisfied with the implementation. Epic provided a lot of aggressive training.
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Other Observations & Comments
Some pieces of Healthy Planet work well, but it is not a comprehensive population health solution.
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Future Outlook
What we want to do with Healthy Planet has been on the road map for a while, and Epic is unable to...
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Lessons Learned
Healthy Planet integrates better with Epic's pieces than it does with other vendors' pieces.
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Functionality and Upgrades
Epic is focused more on their EMR functionality than on Healthy Planet's functionality. I don't...
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Service and Support
Epic will give us a heads-up when they encounter a potential issue. They are pretty responsive.
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Service and Support
When there are issues with the system, Epic is pretty quick to respond. However, they aren't as good...
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Implementation and Training
Epic's training for Healthy Planet was good, but it wasn't great.
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Functionality and Upgrades
I don't think Epic has leveraged Healthy Planet well because the out-of-the-box shell is data...
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Interfacing and Integration
Healthy Planet is a really good, scalable plan for population health and value-based care work. Epic...
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Sales and Contracting
While Epic's product is scalable and they have a good road map, their pace is sometimes pretty...
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Functionality and Upgrades
The product’s major strengths are its abilities to ensure that scarce health resources are allocated...
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Future Outlook
Epic is already working on things I would like to see improved. I would like to see the product tied...
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Other Observations & Comments
Healthy Planet is a little different from Epic’s ambulatory product. Healthy Planet is great, though...
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Technology
Epic connects us with different registries. They also give us new tools for tracking. If we want to...
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Service and Support
We meet with the vendor all the time. Working with Epic is good. Epic monitors our system, so if we...
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Functionality and Upgrades
Healthy Planet is a strong and mature product. From a population health perspective, the integration...
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Other Observations & Comments
More off-the-shelf filters and display columns would make the product more immediately impactful to...
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Relationship
Epic has not been very proactive much of the time in terms of bringing best practices to the table....
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Interfacing and Integration
We ingested claims information from our value-based contracts, but we were never able to get the...
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Functionality and Upgrades
Healthy Planet has been satisfactory and has worked as expected in terms of our daily workflows....
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Functionality and Upgrades
Feedback for cost and utilization has definitely been lacking in Healthy Planet; we use that...
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Relationship
We have made enhancement requests since day one, and we have seen some of those things come to...
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Service and Support
All of our technical support resources have been very responsive. Even if they haven't had the...
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Relationship
While I have had frequent conversations with the supervisor of my resources, I have never gotten the...
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Future Outlook
During our selection process, we looked at many options, and when we compared the products, we were...
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Lessons Learned
As of right now, we are not utilizing Healthy Planet to its full potential. Due to new regulations...
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Functionality and Upgrades
Healthy Planet is stuffed with a lot of things we do not need or use. If we change any SDOH...
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Implementation and Training
We have a limited amount of training we can receive from Epic, and the cost is high. Therefore,...
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Service and Support
Epic is a heavily guarded company with heavily guarded information. In order to get any additional...
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Functionality and Upgrades
Healthy Planet is pretty easy for all skill sets, and that is what makes it a good product. Healthy...
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Technology
The way that Healthy Planet stores data isn't necessarily the best. There are different registries...
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Service and Support
Epic is really responsive. We do have SLAs in place, but generally speaking, the vendor is quick to...
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Interfacing and Integration
I wish there were better integration between Healthy Planet and our data warehouse so that we could...
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Interfacing and Integration
Healthy Planet’s integration directly into our EHR is what sets the product apart from others. The...
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Implementation and Training
Healthy Planet was very easy to implement, and Epic is very good about helping with implementation...
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Relationship
Epic is very clear about what they have, what is coming and not coming, and what is going to be...
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Functionality and Upgrades
If I were Epic, I would talk to customers just to make sure that I set up the foundation of the...
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Service and Support
Epic's nimbleness is not as good as that of other vendors, but Epic's value is reliable. When the...
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Implementation and Training
The initial training that Epic provided didn’t get as broadly disseminated as it should have been to...
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Implementation and Training
We recently did a build with Epic, and they forced the build to go to a rolling 12 months. As a...
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Interfacing and Integration
There are things that we still need that Epic doesn’t provide for us. The vendor could or would...
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Interfacing and Integration
There are a couple of things that we would like to see from Epic, like easier integration with other...
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Service and Support
In terms of support, we have a person we can call. We call our BFF, and that person is always...
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Service and Support
We have been able to get to whoever we have needed at Epic to get a problem solved. We have been...
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Interfacing and Integration
We would absolutely recommend the product because as more people use the product, the product will...
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Interfacing and Integration
Healthy Planet’s integration with Epic's platforms is probably the component we like most.
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Functionality and Upgrades
Healthy Planet isn't the be-all and end-all system for population health; we still need other...
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Relationship
We are making some changes and trying to integrate a lot of things into Epic's system, but we are...
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Relationship
Epic tells us that things are coming out or things are in certain releases, and they are not there....
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Interfacing and Integration
Epic does well with interoperability within Epic software but not so much with integration with...
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Win/Loss - Why they were selected (by current clients)
The benefits of using a single platform as opposed to multiple EHRs are huge. Using a single...
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Other Observations & Comments
The product is expensive. There is a whole fee schedule for some modules, and everything is included...
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Interfacing and Integration
I mostly like the fact that Healthy Planet is completely integrated with certain things; the...
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Other Observations & Comments
There are a lot of modules within the product, and the modules make up the sum of different...
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Service and Support
Healthy Planet's speak functionality uses a completely different language from the one our previous...
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Technology
Healthy Planet has a really good suite of tools for care managers and community health workers. We...
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Service and Support
Epic’s support team is good. The team has a really big breadth of knowledge. Epic assigns employees...
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Interfacing and Integration
Epic is really good about their Carequality exchange and passing information to other participating...
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Win/Loss - Why they were selected (by current clients)
One of the reasons we chose Healthy Planet was that the product could integrate with payer data and...
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Relationship
Epic tells us what is on their road map. They often give us a head start when we want something. The...
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Functionality and Upgrades
Healthy Planet is sometimes overbuilt. The product works really well for people who know all of the...
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Functionality and Upgrades
Epic is good about training us in the way things are set up. The vendor's heart is in the right...
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Functionality and Upgrades
With Healthy Planet, we have gone through the implementation over the last few years, and we keep...
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Relationship
Epic is very good. They send us things about problems that we might have. Epic is covering their...
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Relationship
I haven't personally met with Judy, but I know some of the Epic folks, and I don't need to meet with...
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Functionality and Upgrades
Epic is developing a part of the Healthy Planet solution that requires additional licensing. Epic...
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Functionality and Upgrades
Healthy Planet is very much a basic plug-and-play system; we get what we get, and if that doesn't...
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Interfacing and Integration
Epic’s platform is not as advanced as other platforms I have worked with in a few different ways,...
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Implementation and Training
Epic doesn't provide training for their product; we have to do that internally.
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Functionality and Upgrades
There could be better ways to manage caseloads and have alerts within a caseload all in one...
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Interfacing and Integration
When I have to run a report to know what patients I am supposed to do outreach to within Healthy...
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Service and Support
When we put in a ticket to Epic, if they can't figure out the issue, they have to take it back to...
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Lessons Learned
Epic's system is only as good as we build it to be. We have to build it in a certain way to get the...
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ROI / Cost
Epic doesn't nickel-and-dime us. They present all of the costs very well up front. Other vendors...
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Functionality and Upgrades
Epic has, in general, made it very difficult for us to customize anything in order to take their upgrades....
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Functionality and Upgrades
One of the things that we bump up against with Healthy Planet is the reporting tools. A lot of...
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ROI / Cost
We are charged by encounter for Epic's systems as a whole, and that is Epic's standard billing. But...
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Functionality and Upgrades
One of Healthy Planet’s strengths is its customization. The ability to build and customize virtually...
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Functionality and Upgrades
Healthy Planet needs more advanced functionalities when it comes to managing quality outcomes as a...
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Relationship
Epic needs to continue to focus on helping users identify business opportunities in the system's...
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Relationship
Epic does a great job with us and is open to all of our customizations. We would like to see more...
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Service and Support
There is still room for improvement from Epic and their support people. I thought the support team...
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Technology
We would like it if Healthy Planet could have more real-time outcomes without much of a lag and more...
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Functionality and Upgrades
The only thing that I would like to see in Healthy Planet is some benchmarking for claims cost and...
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Relationship
Epic is amazing at customer service and very accountable when they don't deliver what we are...
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Interfacing and Integration
The insights that we get from Healthy Planet are remarkable. We also have integration of the product...
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Functionality and Upgrades
Healthy Planet is a good product from Epic. It is a really difficult piece to use because the needs...
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Other Observations & Comments
Healthy Planet requires some interoperability, and that has made it challenging to get all of the...
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Sales and Contracting
When we purchased Healthy Planet, we thought we were going to get everything, but there is an...
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Functionality and Upgrades
We recently went through an upgrade, and there were some issues identified, as there are in most...
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Interfacing and Integration
Healthy Planet is an integrated system. In this day and age, integration is a very key thing to...
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Relationship
Epic is proactive about the things that we have brought up that we are working with them on. Epic is...
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Interfacing and Integration
Healthy Planet is generally a closed-off system. It is not great. The vendor promoted it like a...
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Functionality and Upgrades
The vendor's quality has been as good as we could hope for. When Epic does something, they do it well....
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Functionality and Upgrades
When it comes to processing claims data from our healthcare payers, including data from non-Epic...
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Functionality and Upgrades
For hospital-based networks that have all of their healthcare providers using Epic products, Healthy...
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Service and Support
We haven't seen a big upgrade in a while, and it is hard for me to tell whether that is because Epic...
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Functionality and Upgrades
We leverage the Healthy Planet registries to do centralized outreach for primary care patients. The...
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Functionality and Upgrades
We have toyed with the idea of making some things a little easier and more seamless in our workflow...
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Lessons Learned
Healthy Planet is a very powerful tool, and it is worth the investment, the initial up-front...
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Functionality and Upgrades
I really like the design of Healthy Planet. It is one module that connects to many. We can run...
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Functionality and Upgrades
The reporting functionality with Healthy Planet is excellent. We have access to any report we need....
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Other Observations & Comments
Healthy Planet would meet all of our needs if we had more things turned on, but the number of things...
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ROI / Cost
Our analysts meet with Epic often. They can shoot tickets to Epic and have had to do so. I would...
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Functionality and Upgrades
A lot of folks don't understand payers when we aggregate payer claims data. I have seen that problem...
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Interfacing and Integration
In the future, we hope that Epic will be able to add more interoperability options to the system....
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Interfacing and Integration
Healthy Planet is set up based on the hospital standpoint, so the whole hierarchy is hospital based,...
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Functionality and Upgrades
Healthy Planet is very customizable, and that is huge.
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Functionality and Upgrades
Healthy Planet can be a bit complex for end users. We can make the product our own, and that is...
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Relationship
We are already a client of Epic, and we work with them on a regular basis. So Epic is not...
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Functionality and Upgrades
The feedback that we get from our end users is that Healthy Planet is still a little clunky....
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Functionality and Upgrades
The goal of the next upgrade for Healthy Planet is to be able to take the population health...
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Functionality and Upgrades
Healthy Planet sits on top of the EpicCare system, and I think that is one of Healthy Planet's...
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Functionality and Upgrades
The analytic and reporting sides of the system are a bit of a weakness. Outside data and data...
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Functionality and Upgrades
The case management workflow is pretty solid. Once we upgrade to the new functionality, that...
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Functionality and Upgrades
The vendor has developed a good registry that we can use to identify patient populations. In...
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Relationship
Epic does a reasonable job with patient engagement, but they have some work to do in terms of...
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ROI / Cost
I don't think that Epic is the type of vendor that nickel-and-dimes us, but they are charging...
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Relationship
The vendor consistently has a vision of where they need to go. They come up with solutions and ideas...
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Functionality and Upgrades
I like the product. At the time of implementation, there weren't any other really comprehensive...
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Functionality and Upgrades
It would be better if the modules functioned in the context of a workflow from end to end. That is...
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Other Observations & Comments
My expectation with the product is that we start with a product, then we enhance, and then we manage...
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Relationship
There is some confusion on Epic's road map and the way the vendor defines population health tools. I...
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Functionality and Upgrades
We are using Epic's Healthy Planet for managing readmissions and for some case and care management...
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Relationship
Epic does not nickel-and-dime. They have been a good partner.
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Other Observations & Comments
Epic's system is pretty expensive, but it is probably the best in the market, so we are willing to...
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Relationship
Epic recognizes that their platform is mission critical, and they act as such. They get involved...
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ROI / Cost
Epic is not nickel-and-diming us. However, they are sneaky because they push functionality in our...
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Relationship
If something is going on or if something breaks, Epic does a really good job of letting us know what...
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Interfacing and Integration
We aren't using Healthy Planet to its fullest extent because we invested heavily in another...
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Other Observations & Comments
If we could port all the functionality we have in the outboard system to Healthy Planet, then we...
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ROI / Cost
I don't envision us moving away from Healthy Planet anytime soon. The consensus is that we would buy...
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Relationship
There have been a few issues here and there but nothing major. Epic has committed to us and we have...
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Functionality and Upgrades
Healthy Planet is an excellent solution if it is used right. Most organizations only scratch the...
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Relationship
As with so many of Epic's products, Epic does a poor job of connecting the potential of the system...
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Functionality and Upgrades
Healthy Planet is a constellation of tools, and there are workflows surrounding the tools. Epic has...
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ROI / Cost
Healthy Planet released an improved version of the health maintenance infrastructure. We want to...
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Functionality and Upgrades
Healthy Planet working as promoted is more determined by the investment of the organization than by...
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Future Outlook
Healthy Planet is a sure part of our long-term plans. It is the infrastructure of our population...
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Technology
Healthy Planet’s development has progressed over the years. The delivery of new technology is a...
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ROI / Cost
Several years ago, Epic didn’t charge for every little thing. Now, they are starting to try to...
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Lessons Learned
Healthy Planet is not a module that an organization buys and implements. Healthy Planet is an...
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Other Observations & Comments
We have a Healthy Planet technical support person, and our team manages the product by working...
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Implementation and Training
Epic has a huge, pretty comprehensive training that the analysts need to finish in order to be...
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Functionality and Upgrades
The weakness of the product is found within the care management clinical piece. The system...
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Service and Support
Epic's support is very good. We have dedicated technical support people for the product, but they...
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ROI / Cost
Initially, Epic was pretty good, but we have recently had experiences where they have charged for...
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Implementation and Training
The implementation team that we had with Healthy Planet didn't have a lot of previous experience...
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Interfacing and Integration
The product is a very good care management platform. It integrates data from different sources, such...
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Functionality and Upgrades
There is room for improvement within the product as a population health analytics platform. The...
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Functionality and Upgrades
The basic college course is 101, and I always describe population health as 201. Not all healthcare...
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Interfacing and Integration
For an integrated solution, Healthy Planet works fairly well. But we are coming up against a problem...
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Service and Support
I don’t interact with Epic’s technical support team, but they seem to be proactive. We do have a...
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