Healthy Planet Commentary
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Subject Expert
Benjamin Cassity
Research Director
Commentary Summary
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User Commentary
Loyalty
The number-one benefit and reason why we chose Healthy Planet versus another product is that it is...
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Product
There is a large opportunity around the HCC content. We are early adopters, so we have the most...
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Value
Epic is pretty good about not charging for every little thing. They come out with some good things....
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Product
Epic has kept all their promises about Healthy Planet so far. They fix all the problems. I like the...
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Culture
Epic has everything, but there is a separate purchase to get something, and it takes them forever to...
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Product
I would love real-time data from Healthy Planet. If someone has an exam, as soon as the charge gets...
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Product
There is still a weakness or need for improvement in how Epic integrates external data. They have...
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Product
We are using all the base functionality of Healthy Planet, and we have also implemented Epic's...
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Loyalty, Relationship, Product
Some of the functionality that Epic is rolling out is really impressive, especially in terms of AI...
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Relationship
Our Healthy Planet TS has sent me a couple of alerts about some functionality issues, so Epic is...
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Product
We have had some impact on immunization rates and colorectal cancer screening because of Healthy...
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Loyalty, Product
Healthy Planet was the old infrastructure before value-based care and AI, so now it is just bridges...
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Relationship, Product
I would love to be able to use Healthy Planet to chat with noncovered entities as a HIPAA-compliant...
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Relationship
Epic doesn't promise anything unless they are confident, so they for sure keep their promises.
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Loyalty, Product
We haven't configured everything yet in Healthy Planet. We are working on Cheers campaigns, which...
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Product
Healthy Planet is particularly useful because of its inherent integration with Epic's other systems....
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Loyalty, Product
Epic has made significant improvements to the system. The system is becoming more mature, and it is...
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Culture, Product
Healthy Planet is not my favorite Epic module. It never has been. It is basically a grab bag of...
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Culture
We are stuck with the contracting model with Epic. Even though we are using a certain amount of the...
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Culture, Loyalty, Product
Healthy Planet was overpromoted as the solution that was going to make population health work. Most...
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Product
Our strategy is that if Epic does something, we use it. We very rarely venture from that strategy...
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Relationship
The projects that we work on with Epic are very good. It is easy to get a technical specialist on...
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Culture, Value
Epic obviously uses a SaaS model, so any add-ons are going to cost us additional dollars.
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Culture, Operations, Product
The more complexity and modules we add with Epic, the harder it becomes for providers to manage...
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Product
Healthy Planet has a great reporting infrastructure to help us if we have problems and to define the...
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Loyalty, Product
We moved to Healthy Planet because we are an Epic-first shop. As a hospital system, we wanted to...
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Product
We haven't had any problems with Healthy Planet. It is a pretty good product. We have been able to...
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Product
We work with a lot of reports in Healthy Planet, and I would say that the reports we use for the...
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Relationship, Product
The front user view by far surpasses anything else. The solution is generally very intuitive for a...
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Value
Epic has gotten better with their charges. During the pandemic, Epic gave out a lot of different...
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Product
We have two different instances of Epic's system. That did seem like a good idea because we got all...
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Loyalty, Product
The product has known problems, but Epic doesn't always address them sequentially. They launch...
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Operations
Epic’s support during implementations is not always that good, and there is not a whole lot of...
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Value
For my incentive-based payments, the product is the most important tool I have in my pocket. I have...
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Loyalty, Product
Good population health is an intersection between the individual and the group. If we don't build...
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Product
Epic should improve the personalized-pivot capability. Some of that comes down to much more...
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Product
The product is pretty good, but sometimes we are running a jet on a Ford Focus engine. The issue is...
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Product
Healthy Planet is really good for putting patients into cohorts. So if there are registered patients...
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Relationship
I would rate Epic with a top score for support because of the dedicated TS people. The support model...
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Relationship
Epic keeps their promises, but their timetable doesn't always match our expectations. The larger the...
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Loyalty, Product
We have looked at taking the next step in our Healthy Planet implementation. We are going live with...
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Value
For Epic Compass Rose, value-based programs, and certified HEDIS, if we build an interface for ADT,...
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Product
We really appreciate having what we do have in Healthy Planet for population health reporting,...
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Loyalty, Product
We would like better linking to community resources for SDOH, but that isn't what drove us to Epic...
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Relationship, Operations, Product
The biggest positive of Healthy Planet for us is the ability to get additional data that we can then...
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Culture, Operations
One area that would be useful would be knowing at the frontline what exactly is covered and not...
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Culture, Value
With Epic's price plan, everything is typically bundled, so we can get a suite of tools. The system...
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Operations
We rely on our organization for a lot of training, and our internal team makes the training for...
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Product
This isn't necessarily Epic's fault, but the architecture around the exchange of clinical data in...
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Product
Healthy Planet definitely meets all of our main objectives and needs, but there are some issues...
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Operations, Product
While we appreciate the new technology and upgrades for Healthy Planet, one of the challenges that...
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Loyalty, Product, Value
When we switched over to Healthy Planet, one of the main positive feedback items we got was around...
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Relationship, Operations, Product
Healthy Planet has been successful, and I have been pleased by all of the different upgrades for it....
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Relationship
I genuinely feel like I won the lottery with our support team at Epic. We have key contacts, and...
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Relationship, Product
Within Healthy Planet, we have struggled with the limited support and likely discontinuation the My...
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Relationship, Operations, Product
Epic supports integration very well. I hear a lot from Epic customers about how it is hard to get...
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Product
Epic is innovating just fine, but with Healthy Planet, the fact that we have to run so many...
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Product
Healthy Planet is part of our core. We have a core platform strategy that is very Epic focused, and...
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Relationship, Product
Healthy Planet is a good bit of software for what we need. We are happy with the risk coding in the...
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Loyalty, Product
There are a few things we need in Healthy Planet, so there is still room to grow. For example, we...
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Culture, Product
The quality of Healthy Planet is great. I have no concerns about that. I just don't think the...
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Relationship
Epic does a beautiful job on their road map for Healthy Planet in terms of what is available, what...
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Product, Value
Healthy Planet is really helpful for us in terms of drawing a circle. Before I do a campaign around...
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Product
We are seeing a few challenges in terms of the usefulness of Healthy Planet with our behavioral...
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Loyalty, Relationship
We always want more recommendations from Epic. They are proactive about what needs to be done, and...
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Product, Value
Healthy Planet has been great because it has worked really well with our other Epic applications to...
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Relationship, Product
Epic takes feedback to heart. They really try to develop solutions based on the feedback, especially...
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Operations
The training is really good, but Epic does have quite a bit of training that is required to be...
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Operations, Product
Healthy Planet is a very sophisticated solution. It requires us to really lean into it. We can't...
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Relationship
If I want to talk to the executives at Epic, they call me. I can just pick up the phone and call...
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Value
Epic doesn't overcommit. They don't customize. They don't upsell. That is one of the things I like...
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Loyalty, Product
Epic should be doing more. They aren't pushing Healthy Planet. Healthy Planet could be so much...
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Relationship
I probably could reach someone at Epic if I needed to. I have emailed people back and forth. I can...
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Operations, Product, Value
Healthy Planet is a great tool. We should do more with it. However, if recommending it, I would...
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Loyalty, Product
In terms of delivering new technology, Epic is moving faster than we can handle sometimes.
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Loyalty, Product
Healthy Planet is not meeting all my needs. We are looking for a translation of the financial data...
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Relationship
I love Epic’s support. I just know who to call or email, and they will get back to me on the same...
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Relationship
I really like that Epic has two resources. One is their technical support, and the second is what...
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Operations, Product
The dashboards in Healthy Planet are wonderful. The way that we can drill down directly into the...
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Product
What is really nice about Healthy Planet specifically is we can use it for multiple ways we want to...
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Product
I would like more standard options to be available. I don't know the exact number of standard tiles...
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Operations
I don't know that Epic’s analyst training for the new version is detailed enough to go into the...
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Culture, Value
The way Epic has structured their value-based care analytics within Healthy Planet is kind of...
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Operations
We are pretty satisfied. We have Healthy Planet, Cognitive Computing, and Compass Rose. We have...
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Product, Value
I have never heard anyone say we would not want Healthy Planet. Healthy Planet is a good system for...
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Culture, Relationship
Answering the question of whether Epic keeps all promises depends on how the question is asked. Epic...
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Loyalty
Epic's population health management tools and their value-based analytics and value-based...
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Culture
With Healthy Planet’s interoperability, we do exchange use. There are just some things where there...
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Relationship, Product
Epic has done a pretty good job providing new technology for Healthy Planet and for what we are...
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