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User Commentary
Relationship, Product
Epic was smart to build a charge capture engine. They switched the chassis that the system is built...
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Relationship, Product
The one problem that no one can figure out how to solve is that healthcare work is built on the...
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Operations, Product
It is easier to manage training and security for community-based organizations and external...
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Loyalty, Product
Healthy Planet is really good, and we are trying to push the envelope with the product. To me,...
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Product
Healthy Planet wasn't so good at bulk messaging patients around care gaps and things, specifically...
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Relationship, Value
We have regular calls with Judy Faulkner, the CEO and founder of Epic. The CEOs of other companies...
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Loyalty, Value
The only thing I would say about Healthy Planet is we seem to be losing our appetite for the...
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Product
Epic has kept promises by providing integration with our well-being programs, the ability to flag...
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Operations, Product
Healthy Planet is complex. The good news is it is a really robust platform that allows us to do a...
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Relationship
Epic eventually gets problems fixed. The timeliness is never as fast as we want, but it isn't bad....
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Loyalty, Relationship
I get the sense that Epic is constantly thinking ahead and continuing to improve.
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Product
On the back end of Healthy Planet, there are so many things that are hard to even wrap my head around....
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Product
Healthy Planet is seamless because it is from Epic. It is what we use. It feels very cohesive and...
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Relationship
Epic’s people are very reachable and responsive. They help us resolve issues when we need them to.
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Relationship, Operations, Product
I don't even know of any issues or troubleshooting that need to happen with Healthy Planet. We have...
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Value
During the COVID-19 pandemic, Epic gave a lot of stuff away for free. We get a lot of free advice...
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Loyalty, Product
We have a lot of people who have come from using other electronic health records, and those people...
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Product
It is really easy to manage the population with Healthy Planet. We love the fact that we can order...
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Loyalty
We used to be on another vendor’s platform, and we recently moved to Healthy Planet. The choice was...
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Relationship
Epic doesn’t have to pay as much in support if all of their clients are doing things the same way,...
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Loyalty, Relationship, Product
Epic's tools will probably work very well for largely employed provider shops. But Epic's tools are...
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Relationship, Product
There are a lot of really good things about Epic from a vendor perspective, but I don’t think...
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Culture
It doesn't feel like Epic is a partner. People at the senior level may say something different. Epic...
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Product
One of our struggles is that Epic's system is designed to share to an extraordinary level and to...
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Relationship
We have had not-so-good TS, and we have had good TS. Overall, I am pleased and have been able to...
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Relationship, Product
When Epic changes direction on how they want to architect things based on some of the priorities...
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Operations, Product
Healthy Planet is pretty user friendly. Epic really doesn't train very well, so we are all...
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Loyalty, Product
There are a lot of limitations with Healthy Planet, so I don't know whether I would buy it again....
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Relationship
Customer support for Healthy Planet does not exist. There is a barrier to direct contact with...
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Relationship, Operations
There is a superuser group that meets regularly, and it is a development brainstorming focus group....
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Product
One of the things that I like about Healthy Planet is the reporting within the product. We can make...
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Product, Value
It would be nice if we didn't have to make so many custom reports. We have to create many different...
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Culture
Epic is very transparent about how they charge us. A lot of their charges are transaction based.
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Relationship, Operations
We could use some help in terms of Healthy Planet's education. The vendor does a good job, and they...
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Relationship
We have a very good working relationship with Epic. They are probably the most collaborative vendor...
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Operations, Value
We are progressing along with Healthy Planet, but it seems like things are painfully slow. There is...
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Product
Something that makes the product stand out is the robustness of the features and the robustness of...
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Relationship
Epic is very proactive in developing the product. They understand what their customers are trying to...
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Relationship
Epic’s support is robust. If we have a question, we have multiple individuals who we know on a...
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Value
We have taken a couple of hits because of the system's cost-utilization platform and the errors...
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Product, Value
The system's tools are designed to provide us with insights, so it is up to us to change our...
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Relationship, Operations
Whenever we have problems with our build, the Epic people help us resolve the problems. Our IT...
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Product
We had to push Epic to support certain payers’ program needs. While Epic has some foundational...
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Relationship, Product
I have noticed an improvement in Epic’s efforts around HEDIS measures, and I appreciate that, but if...
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Product
The product’s functionality is fine because I know where to go and where to check. However, there is...
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Operations
Most of the training that we get for Healthy Planet is Epic giving us some things to read and...
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Product
We sometimes have areas we are concentrating on that we can't build Healthy Planet to address...
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Loyalty, Product
I would like to have patient-reported outcomes within Healthy Planet. We are often pushing ahead....
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Product
Epic is not working on community things. A lot of things outside of healthcare drive health. Epic's...
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Loyalty, Product
Healthy Planet has great tools, but they sometimes feel like an afterthought to the clinical part of...
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Culture, Culture, Culture, Culture, Loyalty, Loyalty, Loyalty, Loyalty, Loyalty, Product, Product, Product, Product, Product
When Epic started selling the product to payers, they didn't do the greatest job of bringing...
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Relationship, Relationship, Relationship, Relationship, Relationship, Product, Product, Product, Product, Product
As Epic has grown and has moved from doing annual major upgrades to quarterly upgrades, we have seen...
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Product
In Healthy Planet, we only get to see encounters that are happening in our system. We have to click...
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Product
Healthy Planet is the full experience. We have integration with care navigators, care managers, and...
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Product
Interoperability is an ongoing improvement area within Healthy Planet. We bring data in today, and...
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Loyalty, Relationship
As we start to look at where we are in healthcare in general and where staffing is overall, I think...
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Product
Healthy Planet is actually quite usable, and we have worked very hard to optimize it. However, not...
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Relationship
For each Epic module, we have an assigned technical support person. We rarely actually end up using...
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Relationship
Epic does a really good job of letting us know when there are problems. We get regular updates about...
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Loyalty, Product
The thing that attracted us to Epic's platform in the beginning was its integration. Healthy Planet...
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Product, Value
Healthy Planet allows us to have a high-level snapshot of our patient populations and to drill down...
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Loyalty, Product
One opportunity Healthy Planet has for moving forward is just to continue to build out the data models....
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Product, Value
We are focused on how we can engage patients more proactively in being compliant with their care...
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Loyalty, Product
The solution is pretty user friendly. It provides a lot of functionality that wasn't available to us...
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Product
Healthy Planet’s biggest strength is that we can segment a population. We have multiple registries...
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Loyalty
We are hoping to use something from Epic that will give us better insight into some dashboards and...
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Product
The product is better connected and more integrated with the rest of the EMR.
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Loyalty, Product
The product is a relatively new module. We feel like we are working in a pilot phase all the time...
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Culture, Product
Population health is new, and it is evolving. The problem with population health is that it deals...
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Loyalty, Product
Complex or chronic management care planning functionality is not part of Compass Rose or Healthy...
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Operations
We use Epic’s training modules. They have certain things like videos or premade slides when they...
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Loyalty, Product
Healthy Planet has some episode-driven functions and is working as expected. We love some of the...
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Product
There are major pain points with Healthy Planet. For example, the integration with the inpatient and...
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Relationship
Our Epic technical service person has changed so many times in the last few years that I have lost...
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Relationship, Product
Epic doesn’t give us the clinical context for features in Healthy Planet. They just tell us there is...
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Culture, Loyalty, Product
Healthy Planet is supposed to be the population health management product, but recently, I realized...
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Operations
We were extremely satisfied with the implementation. Epic provided a lot of aggressive training.
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Product
Some pieces of Healthy Planet work well, but it is not a comprehensive population health solution.
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Loyalty, Product
What we want to do with Healthy Planet has been on the road map for a while, and Epic is unable to...
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Product
Healthy Planet integrates better with Epic's pieces than it does with other vendors' pieces.
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Relationship, Product
Epic is focused more on their EMR functionality than on Healthy Planet's functionality. I don't...
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Relationship
Epic will give us a heads-up when they encounter a potential issue. They are pretty responsive.
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Relationship
When there are issues with the system, Epic is pretty quick to respond. However, they aren't as good...
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Operations
Epic's training for Healthy Planet was good, but it wasn't great.
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Product
I don't think Epic has leveraged Healthy Planet well because the out-of-the-box shell is data...
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Operations, Product
Healthy Planet is a really good, scalable plan for population health and value-based care work. Epic...
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Loyalty, Relationship, Product
While Epic's product is scalable and they have a good road map, their pace is sometimes pretty...
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Product
The product’s major strengths are its abilities to ensure that scarce health resources are allocated...
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Loyalty, Product
Epic is already working on things I would like to see improved. I would like to see the product tied...
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Product
Healthy Planet is a little different from Epic’s ambulatory product. Healthy Planet is great, though...
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Relationship, Product
Epic connects us with different registries. They also give us new tools for tracking. If we want to...
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Relationship
We meet with the vendor all the time. Working with Epic is good. Epic monitors our system, so if we...
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Product, Value
Healthy Planet is a strong and mature product. From a population health perspective, the integration...
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Product, Value
More off-the-shelf filters and display columns would make the product more immediately impactful to...
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Relationship, Operations
Epic has not been very proactive much of the time in terms of bringing best practices to the table....
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Operations, Product
We ingested claims information from our value-based contracts, but we were never able to get the...
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Operations, Product
Healthy Planet has been satisfactory and has worked as expected in terms of our daily workflows....
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Value
Feedback for cost and utilization has definitely been lacking in Healthy Planet; we use that...
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Relationship, Product
We have made enhancement requests since day one, and we have seen some of those things come to...
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Relationship
All of our technical support resources have been very responsive. Even if they haven't had the...
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Relationship
While I have had frequent conversations with the supervisor of my resources, I have never gotten the...
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Loyalty
During our selection process, we looked at many options, and when we compared the products, we were...
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Loyalty
As of right now, we are not utilizing Healthy Planet to its full potential. Due to new regulations...
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Loyalty, Product
Healthy Planet is stuffed with a lot of things we do not need or use. If we change any SDOH...
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Operations
We have a limited amount of training we can receive from Epic, and the cost is high. Therefore,...
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Relationship
Epic is a heavily guarded company with heavily guarded information. In order to get any additional...
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Product
Healthy Planet is pretty easy for all skill sets, and that is what makes it a good product. Healthy...
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Product
The way that Healthy Planet stores data isn't necessarily the best. There are different registries...
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Relationship
Epic is really responsive. We do have SLAs in place, but generally speaking, the vendor is quick to...
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Product
I wish there were better integration between Healthy Planet and our data warehouse so that we could...
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Product
Healthy Planet’s integration directly into our EHR is what sets the product apart from others. The...
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Operations, Value
Healthy Planet was very easy to implement, and Epic is very good about helping with implementation...
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Culture, Loyalty, Relationship
Epic is very clear about what they have, what is coming and not coming, and what is going to be...
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Loyalty, Product
If I were Epic, I would talk to customers just to make sure that I set up the foundation of the...
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Relationship, Value
Epic's nimbleness is not as good as that of other vendors, but Epic's value is reliable. When the...
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Operations
The initial training that Epic provided didn’t get as broadly disseminated as it should have been to...
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Operations
We recently did a build with Epic, and they forced the build to go to a rolling 12 months. As a...
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Relationship, Product
There are things that we still need that Epic doesn’t provide for us. The vendor could or would...
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Product
There are a couple of things that we would like to see from Epic, like easier integration with other...
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Relationship
In terms of support, we have a person we can call. We call our BFF, and that person is always...
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Relationship
We have been able to get to whoever we have needed at Epic to get a problem solved. We have been...
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Loyalty, Product
We would absolutely recommend the product because as more people use the product, the product will...
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Product
Healthy Planet’s integration with Epic's platforms is probably the component we like most.
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Product
Healthy Planet isn't the be-all and end-all system for population health; we still need other...
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Relationship, Operations
We are making some changes and trying to integrate a lot of things into Epic's system, but we are...
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Culture, Relationship
Epic tells us that things are coming out or things are in certain releases, and they are not there....
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Product
Epic does well with interoperability within Epic software but not so much with integration with...
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Loyalty
The benefits of using a single platform as opposed to multiple EHRs are huge. Using a single...
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Culture, Value
The product is expensive. There is a whole fee schedule for some modules, and everything is included...
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Product
I mostly like the fact that Healthy Planet is completely integrated with certain things; the...
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Product
There are a lot of modules within the product, and the modules make up the sum of different...
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Relationship
Healthy Planet's speak functionality uses a completely different language from the one our previous...
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Product
Healthy Planet has a really good suite of tools for care managers and community health workers. We...
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Relationship
Epic’s support team is good. The team has a really big breadth of knowledge. Epic assigns employees...
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Product, Value
Epic is really good about their Carequality exchange and passing information to other participating...
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Loyalty
One of the reasons we chose Healthy Planet was that the product could integrate with payer data and...
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Relationship
Epic tells us what is on their road map. They often give us a head start when we want something. The...
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Product
Healthy Planet is sometimes overbuilt. The product works really well for people who know all of the...
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Operations
Epic is good about training us in the way things are set up. The vendor's heart is in the right...
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Operations, Value
With Healthy Planet, we have gone through the implementation over the last few years, and we keep...
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Relationship
Epic is very good. They send us things about problems that we might have. Epic is covering their...
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Relationship
I haven't personally met with Judy, but I know some of the Epic folks, and I don't need to meet with...
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Product
Healthy Planet is very much a basic plug-and-play system; we get what we get, and if that doesn't...
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Product
Epic’s platform is not as advanced as other platforms I have worked with in a few different ways,...
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Operations
Epic doesn't provide training for their product; we have to do that internally.
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Product
There could be better ways to manage caseloads and have alerts within a caseload all in one...
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Product
When I have to run a report to know what patients I am supposed to do outreach to within Healthy...
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Relationship
When we put in a ticket to Epic, if they can't figure out the issue, they have to take it back to...
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Product
Epic's system is only as good as we build it to be. We have to build it in a certain way to get the...
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Culture, Value
Epic doesn't nickel-and-dime us. They present all of the costs very well up front. Other vendors...
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Relationship, Product
Epic has, in general, made it very difficult for us to customize anything in order to take their upgrades....
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Loyalty, Product
One of the things that we bump up against with Healthy Planet is the reporting tools. A lot of...
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Value
We are charged by encounter for Epic's systems as a whole, and that is Epic's standard billing. But...
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Product
One of Healthy Planet’s strengths is its customization. The ability to build and customize virtually...
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Product, Value
Healthy Planet needs more advanced functionalities when it comes to managing quality outcomes as a...
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Relationship, Product
Epic needs to continue to focus on helping users identify business opportunities in the system's...
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Relationship, Product
Epic does a great job with us and is open to all of our customizations. We would like to see more...
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Relationship
There is still room for improvement from Epic and their support people. I thought the support team...
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Product
We would like it if Healthy Planet could have more real-time outcomes without much of a lag and more...
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Loyalty, Product
The only thing that I would like to see in Healthy Planet is some benchmarking for claims cost and...
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Relationship
Epic is amazing at customer service and very accountable when they don't deliver what we are...
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Product
The insights that we get from Healthy Planet are remarkable. We also have integration of the product...
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Product
Healthy Planet is a good product from Epic. It is a really difficult piece to use because the needs...
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Product
Healthy Planet requires some interoperability, and that has made it challenging to get all of the...
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Value
When we purchased Healthy Planet, we thought we were going to get everything, but there is an...
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Relationship, Operations, Product
We recently went through an upgrade, and there were some issues identified, as there are in most...
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Product
Healthy Planet is an integrated system. In this day and age, integration is a very key thing to...
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Loyalty, Relationship
Epic is proactive about the things that we have brought up that we are working with them on. Epic is...
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Culture, Loyalty, Product
Healthy Planet is generally a closed-off system. It is not great. The vendor promoted it like a...
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Relationship
The vendor's quality has been as good as we could hope for. When Epic does something, they do it well....
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Product
When it comes to processing claims data from our healthcare payers, including data from non-Epic...
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Product
For hospital-based networks that have all of their healthcare providers using Epic products, Healthy...
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