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Healthy Planet
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Bradley Hunter
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User Commentary

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VP/Other Executive

Relationship, Product

Epic was smart to build a charge capture engine. They switched the chassis that the system is built...

Sep 2023
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VP/Other Executive

Relationship, Product

The one problem that no one can figure out how to solve is that healthcare work is built on the...

Sep 2023
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VP/Other Executive

Operations, Product

It is easier to manage training and security for community-based organizations and external...

Sep 2023
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CMIO

Loyalty, Product

Healthy Planet is really good, and we are trying to push the envelope with the product. To me,...

Sep 2023
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CMIO

Product

Healthy Planet wasn't so good at bulk messaging patients around care gaps and things, specifically...

Sep 2023
||
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CMIO

Relationship, Value

We have regular calls with Judy Faulkner, the CEO and founder of Epic. The CEOs of other companies...

Sep 2023
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CIO

Loyalty, Value

The only thing I would say about Healthy Planet is we seem to be losing our appetite for the...

Aug 2023
||
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CMO

Product

Epic has kept promises by providing integration with our well-being programs, the ability to flag...

Aug 2023
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CMO

Operations, Product

Healthy Planet is complex. The good news is it is a really robust platform that allows us to do a...

Aug 2023
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CMO

Relationship

Epic eventually gets problems fixed. The timeliness is never as fast as we want, but it isn't bad....

Aug 2023
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Analyst/Coordinator

Loyalty, Relationship

I get the sense that Epic is constantly thinking ahead and continuing to improve.

Aug 2023
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Analyst/Coordinator

Product

On the back end of Healthy Planet, there are so many things that are hard to even wrap my head around....

Aug 2023
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Analyst/Coordinator

Product

Healthy Planet is seamless because it is from Epic. It is what we use. It feels very cohesive and...

Aug 2023
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Analyst/Coordinator

Relationship

Epic’s people are very reachable and responsive. They help us resolve issues when we need them to.

Aug 2023
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Analyst/Coordinator

Relationship, Operations, Product

I don't even know of any issues or troubleshooting that need to happen with Healthy Planet. We have...

Aug 2023
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Director

Value

During the COVID-19 pandemic, Epic gave a lot of stuff away for free. We get a lot of free advice...

Jul 2023
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Director

Loyalty, Product

We have a lot of people who have come from using other electronic health records, and those people...

Jul 2023
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Director

Product

It is really easy to manage the population with Healthy Planet. We love the fact that we can order...

Jul 2023
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VP/Other Executive

Loyalty

We used to be on another vendor’s platform, and we recently moved to Healthy Planet. The choice was...

Jul 2023
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VP/Other Executive

Relationship

Epic doesn’t have to pay as much in support if all of their clients are doing things the same way,...

Jul 2023
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VP/Other Executive

Loyalty, Relationship, Product

Epic's tools will probably work very well for largely employed provider shops. But Epic's tools are...

Jul 2023
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VP/Other Executive

Relationship, Product

There are a lot of really good things about Epic from a vendor perspective, but I don’t think...

Jul 2023
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VP/Other Executive

Culture

It doesn't feel like Epic is a partner. People at the senior level may say something different. Epic...

Jul 2023
||
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Director

Product

One of our struggles is that Epic's system is designed to share to an extraordinary level and to...

Jul 2023
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Director

Relationship

We have had not-so-good TS, and we have had good TS. Overall, I am pleased and have been able to...

Jul 2023
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Director

Relationship, Product

When Epic changes direction on how they want to architect things based on some of the priorities...

Jul 2023
||
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Director

Operations, Product

Healthy Planet is pretty user friendly. Epic really doesn't train very well, so we are all...

Jun 2023
||
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Director

Loyalty, Product

There are a lot of limitations with Healthy Planet, so I don't know whether I would buy it again....

Jun 2023
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Director

Relationship

Customer support for Healthy Planet does not exist. There is a barrier to direct contact with...

Jun 2023
||
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Director

Relationship, Operations

There is a superuser group that meets regularly, and it is a development brainstorming focus group....

Jun 2023
||
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COO

Product

One of the things that I like about Healthy Planet is the reporting within the product. We can make...

Jun 2023
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COO

Product, Value

It would be nice if we didn't have to make so many custom reports. We have to create many different...

Jun 2023
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VP/Other Executive

Culture

Epic is very transparent about how they charge us. A lot of their charges are transaction based.

Jun 2023
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VP/Other Executive

Relationship, Operations

We could use some help in terms of Healthy Planet's education. The vendor does a good job, and they...

Jun 2023
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VP/Other Executive

Relationship

We have a very good working relationship with Epic. They are probably the most collaborative vendor...

Jun 2023
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Director

Operations, Value

We are progressing along with Healthy Planet, but it seems like things are painfully slow. There is...

Jun 2023
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Director

Product

Something that makes the product stand out is the robustness of the features and the robustness of...

Jun 2023
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Director

Relationship

Epic is very proactive in developing the product. They understand what their customers are trying to...

Jun 2023
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Director

Relationship

Epic’s support is robust. If we have a question, we have multiple individuals who we know on a...

Jun 2023
||
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CIO

Value

We have taken a couple of hits because of the system's cost-utilization platform and the errors...

Jun 2023
||
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CIO

Product, Value

The system's tools are designed to provide us with insights, so it is up to us to change our...

Jun 2023
||
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Manager

Relationship, Operations

Whenever we have problems with our build, the Epic people help us resolve the problems. Our IT...

Jun 2023
||
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Manager

Product

We had to push Epic to support certain payers’ program needs. While Epic has some foundational...

Jun 2023
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Director

Relationship, Product

I have noticed an improvement in Epic’s efforts around HEDIS measures, and I appreciate that, but if...

Jun 2023
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Director

Product

The product’s functionality is fine because I know where to go and where to check. However, there is...

Jun 2023
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CEO/President

Operations

Most of the training that we get for Healthy Planet is Epic giving us some things to read and...

May 2023
||
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CEO/President

Product

We sometimes have areas we are concentrating on that we can't build Healthy Planet to address...

May 2023
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VP/Other Executive

Loyalty, Product

I would like to have patient-reported outcomes within Healthy Planet. We are often pushing ahead....

May 2023
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VP/Other Executive

Product

Epic is not working on community things. A lot of things outside of healthcare drive health. Epic's...

May 2023
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VP/Other Executive

Loyalty, Product

Healthy Planet has great tools, but they sometimes feel like an afterthought to the clinical part of...

May 2023
||
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VP/Other Executive

Culture, Culture, Culture, Culture, Loyalty, Loyalty, Loyalty, Loyalty, Loyalty, Product, Product, Product, Product, Product

When Epic started selling the product to payers, they didn't do the greatest job of bringing...

May 2023
||
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VP/Other Executive

Relationship, Relationship, Relationship, Relationship, Relationship, Product, Product, Product, Product, Product

As Epic has grown and has moved from doing annual major upgrades to quarterly upgrades, we have seen...

May 2023
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VP/Other Executive

Product

In Healthy Planet, we only get to see encounters that are happening in our system. We have to click...

Apr 2023
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VP/Other Executive

Product

Healthy Planet is the full experience. We have integration with care navigators, care managers, and...

Apr 2023
||
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VP/Other Executive

Product

Interoperability is an ongoing improvement area within Healthy Planet. We bring data in today, and...

Apr 2023
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Director

Loyalty, Relationship

As we start to look at where we are in healthcare in general and where staffing is overall, I think...

Apr 2023
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CMIO

Product

Healthy Planet is actually quite usable, and we have worked very hard to optimize it. However, not...

Apr 2023
||
(0)
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CMIO

Relationship

For each Epic module, we have an assigned technical support person. We rarely actually end up using...

Apr 2023
||
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CMIO

Relationship

Epic does a really good job of letting us know when there are problems. We get regular updates about...

Apr 2023
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CMIO

Loyalty, Product

The thing that attracted us to Epic's platform in the beginning was its integration. Healthy Planet...

Apr 2023
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Director

Product, Value

Healthy Planet allows us to have a high-level snapshot of our patient populations and to drill down...

Apr 2023
||
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Director

Loyalty, Product

One opportunity Healthy Planet has for moving forward is just to continue to build out the data models....

Apr 2023
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Director

Product, Value

We are focused on how we can engage patients more proactively in being compliant with their care...

Apr 2023
||
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Director

Loyalty, Product

The solution is pretty user friendly. It provides a lot of functionality that wasn't available to us...

Apr 2023
||
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CMIO

Product

Healthy Planet’s biggest strength is that we can segment a population. We have multiple registries...

Apr 2023
||
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CMIO

Loyalty

We are hoping to use something from Epic that will give us better insight into some dashboards and...

Apr 2023
||
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Manager

Product

The product is better connected and more integrated with the rest of the EMR.

Apr 2023
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(0)
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Manager

Loyalty, Product

The product is a relatively new module. We feel like we are working in a pilot phase all the time...

Apr 2023
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CMIO

Culture, Product

Population health is new, and it is evolving. The problem with population health is that it deals...

Mar 2023
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CMIO

Loyalty, Product

Complex or chronic management care planning functionality is not part of Compass Rose or Healthy...

Mar 2023
||
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CMIO

Operations

We use Epic’s training modules. They have certain things like videos or premade slides when they...

Mar 2023
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CMIO

Loyalty, Product

Healthy Planet has some episode-driven functions and is working as expected. We love some of the...

Mar 2023
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CMIO

Product

There are major pain points with Healthy Planet. For example, the integration with the inpatient and...

Mar 2023
||
(0)
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CMIO

Relationship

Our Epic technical service person has changed so many times in the last few years that I have lost...

Mar 2023
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CMIO

Relationship, Product

Epic doesn’t give us the clinical context for features in Healthy Planet. They just tell us there is...

Mar 2023
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CMIO

Culture, Loyalty, Product

Healthy Planet is supposed to be the population health management product, but recently, I realized...

Mar 2023
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Manager

Operations

We were extremely satisfied with the implementation. Epic provided a lot of aggressive training.

Mar 2023
||
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CIO

Product

Some pieces of Healthy Planet work well, but it is not a comprehensive population health solution.

Mar 2023
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CIO

Loyalty, Product

What we want to do with Healthy Planet has been on the road map for a while, and Epic is unable to...

Mar 2023
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CMO

Product

Healthy Planet integrates better with Epic's pieces than it does with other vendors' pieces.

Mar 2023
||
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CMO

Relationship, Product

Epic is focused more on their EMR functionality than on Healthy Planet's functionality. I don't...

Mar 2023
||
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CMO

Relationship

Epic will give us a heads-up when they encounter a potential issue. They are pretty responsive.

Mar 2023
||
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CMO

Relationship

When there are issues with the system, Epic is pretty quick to respond. However, they aren't as good...

Mar 2023
||
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CMO

Operations

Epic's training for Healthy Planet was good, but it wasn't great.

Mar 2023
||
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Physician

Product

I don't think Epic has leveraged Healthy Planet well because the out-of-the-box shell is data...

Feb 2023
||
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CMIO

Operations, Product

Healthy Planet is a really good, scalable plan for population health and value-based care work. Epic...

Feb 2023
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CMIO

Loyalty, Relationship, Product

While Epic's product is scalable and they have a good road map, their pace is sometimes pretty...

Feb 2023
||
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CIO

Product

The product’s major strengths are its abilities to ensure that scarce health resources are allocated...

Jan 2023
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CIO

Loyalty, Product

Epic is already working on things I would like to see improved. I would like to see the product tied...

Jan 2023
||
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Director

Product

Healthy Planet is a little different from Epic’s ambulatory product. Healthy Planet is great, though...

Jan 2023
||
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Director

Relationship, Product

Epic connects us with different registries. They also give us new tools for tracking. If we want to...

Jan 2023
||
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Director

Relationship

We meet with the vendor all the time. Working with Epic is good. Epic monitors our system, so if we...

Jan 2023
||
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Director

Product, Value

Healthy Planet is a strong and mature product. From a population health perspective, the integration...

Jan 2023
||
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Director

Product, Value

More off-the-shelf filters and display columns would make the product more immediately impactful to...

Jan 2023
||
(0)
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Manager

Relationship, Operations

Epic has not been very proactive much of the time in terms of bringing best practices to the table....

Jan 2023
||
(0)
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Manager

Operations, Product

We ingested claims information from our value-based contracts, but we were never able to get the...

Jan 2023
||
(0)
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Manager

Operations, Product

Healthy Planet has been satisfactory and has worked as expected in terms of our daily workflows....

Jan 2023
||
(0)
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Manager

Value

Feedback for cost and utilization has definitely been lacking in Healthy Planet; we use that...

Jan 2023
||
(0)
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Manager

Relationship, Product

We have made enhancement requests since day one, and we have seen some of those things come to...

Jan 2023
||
(0)
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Manager

Relationship

All of our technical support resources have been very responsive. Even if they haven't had the...

Jan 2023
||
(0)
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Manager

Relationship

While I have had frequent conversations with the supervisor of my resources, I have never gotten the...

Jan 2023
||
(0)
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Manager

Loyalty

During our selection process, we looked at many options, and when we compared the products, we were...

Jan 2023
||
(0)
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Analyst/Coordinator

Loyalty

As of right now, we are not utilizing Healthy Planet to its full potential. Due to new regulations...

Jan 2023
||
(0)
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Analyst/Coordinator

Loyalty, Product

Healthy Planet is stuffed with a lot of things we do not need or use. If we change any SDOH...

Jan 2023
||
(0)
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Analyst/Coordinator

Operations

We have a limited amount of training we can receive from Epic, and the cost is high. Therefore,...

Jan 2023
||
(0)
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Analyst/Coordinator

Relationship

Epic is a heavily guarded company with heavily guarded information. In order to get any additional...

Jan 2023
||
(0)
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VP/Other Executive

Product

Healthy Planet is pretty easy for all skill sets, and that is what makes it a good product. Healthy...

Jan 2023
||
(0)
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VP/Other Executive

Product

The way that Healthy Planet stores data isn't necessarily the best. There are different registries...

Jan 2023
||
(0)
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VP/Other Executive

Relationship

Epic is really responsive. We do have SLAs in place, but generally speaking, the vendor is quick to...

Jan 2023
||
(0)
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VP/Other Executive

Product

I wish there were better integration between Healthy Planet and our data warehouse so that we could...

Jan 2023
||
(0)
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VP/Other Executive

Product

Healthy Planet’s integration directly into our EHR is what sets the product apart from others. The...

Jan 2023
||
(0)
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VP/Other Executive

Operations, Value

Healthy Planet was very easy to implement, and Epic is very good about helping with implementation...

Jan 2023
||
(0)
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VP/Other Executive

Culture, Loyalty, Relationship

Epic is very clear about what they have, what is coming and not coming, and what is going to be...

Jan 2023
||
(0)
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VP/Other Executive

Loyalty, Product

If I were Epic, I would talk to customers just to make sure that I set up the foundation of the...

Jan 2023
||
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VP/Other Executive

Relationship, Value

Epic's nimbleness is not as good as that of other vendors, but Epic's value is reliable. When the...

Jan 2023
||
(0)
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VP/Other Executive

Operations

The initial training that Epic provided didn’t get as broadly disseminated as it should have been to...

Jan 2023
||
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VP/Other Executive

Operations

We recently did a build with Epic, and they forced the build to go to a rolling 12 months. As a...

Jan 2023
||
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VP/Other Executive

Relationship, Product

There are things that we still need that Epic doesn’t provide for us. The vendor could or would...

Jan 2023
||
(0)
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VP/Other Executive

Product

There are a couple of things that we would like to see from Epic, like easier integration with other...

Jan 2023
||
(0)
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VP/Other Executive

Relationship

In terms of support, we have a person we can call. We call our BFF, and that person is always...

Jan 2023
||
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VP/Other Executive

Relationship

We have been able to get to whoever we have needed at Epic to get a problem solved. We have been...

Jan 2023
||
(0)
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VP/Other Executive

Loyalty, Product

We would absolutely recommend the product because as more people use the product, the product will...

Jan 2023
||
(0)
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CIO

Product

Healthy Planet’s integration with Epic's platforms is probably the component we like most.

Jan 2023
||
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CIO

Product

Healthy Planet isn't the be-all and end-all system for population health; we still need other...

Jan 2023
||
(0)
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COO

Relationship, Operations

We are making some changes and trying to integrate a lot of things into Epic's system, but we are...

Jan 2023
||
(0)
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COO

Culture, Relationship

Epic tells us that things are coming out or things are in certain releases, and they are not there....

Jan 2023
||
(0)
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COO

Product

Epic does well with interoperability within Epic software but not so much with integration with...

Jan 2023
||
(0)
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Director

Loyalty

The benefits of using a single platform as opposed to multiple EHRs are huge. Using a single...

Dec 2022
||
(0)
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Director

Culture, Value

The product is expensive. There is a whole fee schedule for some modules, and everything is included...

Dec 2022
||
(0)
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Director

Product

I mostly like the fact that Healthy Planet is completely integrated with certain things; the...

Dec 2022
||
(0)
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Director

Product

There are a lot of modules within the product, and the modules make up the sum of different...

Dec 2022
||
(0)
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Director

Relationship

Healthy Planet's speak functionality uses a completely different language from the one our previous...

Dec 2022
||
(0)
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CMO

Product

Healthy Planet has a really good suite of tools for care managers and community health workers. We...

Dec 2022
||
(0)
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CMO

Relationship

Epic’s support team is good. The team has a really big breadth of knowledge. Epic assigns employees...

Dec 2022
||
(0)
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 or  to see details.

CMO

Product, Value

Epic is really good about their Carequality exchange and passing information to other participating...

Dec 2022
||
(0)
 Thank you  Helpful

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CMO

Loyalty

One of the reasons we chose Healthy Planet was that the product could integrate with payer data and...

Dec 2022
||
(0)
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CMO

Relationship

Epic tells us what is on their road map. They often give us a head start when we want something. The...

Dec 2022
||
(0)
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CMO

Product

Healthy Planet is sometimes overbuilt. The product works really well for people who know all of the...

Dec 2022
||
(0)
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CMO

Operations

Epic is good about training us in the way things are set up. The vendor's heart is in the right...

Dec 2022
||
(0)
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Director

Operations, Value

With Healthy Planet, we have gone through the implementation over the last few years, and we keep...

Dec 2022
||
(0)
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Director

Relationship

Epic is very good. They send us things about problems that we might have. Epic is covering their...

Dec 2022
||
(0)
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Director

Relationship

I haven't personally met with Judy, but I know some of the Epic folks, and I don't need to meet with...

Dec 2022
||
(0)
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 or  to see details.

Director

Product

Healthy Planet is very much a basic plug-and-play system; we get what we get, and if that doesn't...

Dec 2022
||
(0)
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 or  to see details.

Director

Product

Epic’s platform is not as advanced as other platforms I have worked with in a few different ways,...

Dec 2022
||
(0)
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 or  to see details.

Director

Operations

Epic doesn't provide training for their product; we have to do that internally.

Dec 2022
||
(0)
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 or  to see details.

Director

Product

There could be better ways to manage caseloads and have alerts within a caseload all in one...

Dec 2022
||
(0)
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Director

Product

When I have to run a report to know what patients I am supposed to do outreach to within Healthy...

Dec 2022
||
(0)
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Director

Relationship

When we put in a ticket to Epic, if they can't figure out the issue, they have to take it back to...

Dec 2022
||
(0)
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Director

Product

Epic's system is only as good as we build it to be. We have to build it in a certain way to get the...

Dec 2022
||
(0)
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Director

Culture, Value

Epic doesn't nickel-and-dime us. They present all of the costs very well up front. Other vendors...

Dec 2022
||
(0)
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Director

Relationship, Product

Epic has, in general, made it very difficult for us to customize anything in order to take their upgrades....

Dec 2022
||
(0)
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 or  to see details.

Manager

Loyalty, Product

One of the things that we bump up against with Healthy Planet is the reporting tools. A lot of...

Dec 2022
||
(0)
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Manager

Value

We are charged by encounter for Epic's systems as a whole, and that is Epic's standard billing. But...

Dec 2022
||
(0)
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 or  to see details.

Manager

Product

One of Healthy Planet’s strengths is its customization. The ability to build and customize virtually...

Dec 2022
||
(0)
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 or  to see details.

CIO

Product, Value

Healthy Planet needs more advanced functionalities when it comes to managing quality outcomes as a...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship, Product

Epic needs to continue to focus on helping users identify business opportunities in the system's...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship, Product

Epic does a great job with us and is open to all of our customizations. We would like to see more...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

There is still room for improvement from Epic and their support people. I thought the support team...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

We would like it if Healthy Planet could have more real-time outcomes without much of a lag and more...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Loyalty, Product

The only thing that I would like to see in Healthy Planet is some benchmarking for claims cost and...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship

Epic is amazing at customer service and very accountable when they don't deliver what we are...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Product

The insights that we get from Healthy Planet are remarkable. We also have integration of the product...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Product

Healthy Planet is a good product from Epic. It is a really difficult piece to use because the needs...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Product

Healthy Planet requires some interoperability, and that has made it challenging to get all of the...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Value

When we purchased Healthy Planet, we thought we were going to get everything, but there is an...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Operations, Product

We recently went through an upgrade, and there were some issues identified, as there are in most...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

Healthy Planet is an integrated system. In this day and age, integration is a very key thing to...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Relationship

Epic is proactive about the things that we have brought up that we are working with them on. Epic is...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Culture, Loyalty, Product

Healthy Planet is generally a closed-off system. It is not great. The vendor promoted it like a...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

The vendor's quality has been as good as we could hope for. When Epic does something, they do it well....

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

When it comes to processing claims data from our healthcare payers, including data from non-Epic...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

For hospital-based networks that have all of their healthcare providers using Epic products, Healthy...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

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