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HealthSight Clinical Advisor (MedMined)
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Jackson Tate
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KLAS Research Director - Jackson Tate
 
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User Commentary

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Manager

Loyalty

We left HealthSight Clinical Advisor recently because of its ongoing issues and because of the...

Apr 2023
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Manager

Product

HealthSight Clinical Advisor’s ease of use wasn’t bad. The product was fairly customizable. I have...

Apr 2023
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Manager

Product

HealthSight Clinical Advisor was very glitchy in that it would drop certain critical things from...

Apr 2023
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Manager

Relationship, Operations

BD offered reasonable support and training, and they were responsive. But there were ongoing issues...

Apr 2023
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Analyst/Coordinator

Product

We use HealthSight Clinical Advisor pretty regularly, and I don’t think we have any complaints. The...

Apr 2023
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Analyst/Coordinator

Relationship

BD’s team is pretty receptive to being contacted and receiving feedback. They work with us on things...

Apr 2023
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Analyst/Coordinator

Product

Our outcomes with HealthSight Clinical Advisor might be improved with further elimination of...

Apr 2023
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Analyst/Coordinator

Operations

If BD could provide some quick, abridged user guides or tip sheets for HealthSight Clinical Advisor,...

Apr 2023
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Manager

Loyalty, Loyalty

Our experiences with the vendor over the last two years have been declining. Right now, we feel like...

Apr 2023
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Manager

Relationship, Relationship, Product, Product

There is a data flow between our EHR and BD's system. When something goes wrong, we will inevitably...

Apr 2023
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Manager

Relationship, Relationship

There is one person at BD who we can escalate things to, and that person does their best to be...

Apr 2023
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Manager

Product, Product

Our last upgrade for the system was rocky. It has taken us months to push forward certain...

Apr 2023
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Manager

Product, Product

The system has a nice user interface. With HealthSight Clinical Advisor, users are able to do what...

Apr 2023
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Manager

Operations, Operations

The vendor used to be amazing with onboarding. They had a whole education plan that was very...

Apr 2023
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Manager

Product, Product

The vendor has the potential to give the system better integration options, but we struggle a lot...

Apr 2023
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Nurse

Relationship

BD is pretty good at keeping promises, but sometimes, when we have a problem, their response is not...

Mar 2023
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Nurse

Relationship, Product

The product gives us notifications close to the real time of a reportable condition. If that...

Mar 2023
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Nurse

Relationship

I don't know who our BD representative is. We always have to look up their name, so I am not sure...

Mar 2023
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Director

Operations

BD has effective scheduling training that we can view from the vendor’s website.

Mar 2023
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Director

Relationship

I have local customer support that I can speak with about anything I am having an issue with or any...

Mar 2023
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Director

Product

Our experience with the integrated analytics of the product has been extremely positive. We have...

Mar 2023
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Director

Relationship

BD is much more customer focused than their competitors.

Mar 2023
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Director

Relationship, Product

We would like to see more of the vendor asking clients what they need in terms of increased clinical...

Mar 2023
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Manager

Loyalty

I forecast my overall satisfaction to go down in 12 months because things are changing. I like how...

Mar 2023
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Manager

Product

I would buy the product again. We are always looking at our systems, but HealthSight Clinical...

Mar 2023
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Manager

Operations

BD could maybe make the education more specific. The education is just a very general overview. The...

Mar 2023
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Manager

Relationship

Anytime I have an issue, BD’s support team is very responsive and quick. For example, there was a...

Mar 2023
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Manager

Relationship

If someone is looking to upgrade their surveillance system, they should look into HealthSight...

Mar 2023
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Director

Product

I prefer HealthSight Clinical Advisor’s older version. Before, it was easier to navigate the system...

Mar 2023
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(0)
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Director

Relationship

MedMined’s customer service is minimal, if not nonexistent.

Mar 2023
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(0)
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Director

Loyalty

We are considering moving away from BD's system because we have another system that replaces...

Mar 2023
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Physician

Loyalty, Product

There are many other areas where we could use the product, but some of our pharmacy staff is...

Feb 2023
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Physician

Loyalty

Our satisfaction with the product would be improved if we were encouraged to just use the product....

Feb 2023
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Physician

Product

In many ways, the product is cumbersome; for example, we have to develop our intervention categories...

Feb 2023
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Physician

Relationship

Sometimes there is a delay in getting feedback from BD. But the vendor does get back to us and...

Feb 2023
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VP/Other Executive

Operations

BD is really good with their current plans for training. They meet with us. We create the training...

Jan 2023
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Director

Operations

HealthSight Clinical Advisor doesn’t seem to be too difficult, but a bit of training might help a...

Dec 2022
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Director

Relationship, Value

Within the limits of what the product is at this point, BD keeps their promises. I have to deep dive...

Dec 2022
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Nurse

Relationship

Our main BD representative reports to us several times a year. This person is very available, and...

Dec 2022
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Nurse

Product

This is my first experience using a platform like this, and overall, HealthSight Clinical Advisor is...

Dec 2022
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Nurse

Relationship

Every time I have needed help or had a question about something, BD’s support team has been super...

Dec 2022
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Nurse

Product

HealthSight Clinical Advisor satisfies a lot of the assistance we need in doing our daily work. If I...

Dec 2022
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Director

Loyalty, Value

We used a comprehensive reporting system with HealthSight Clinical Advisor to gauge our antibiotic...

Dec 2022
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Director

Relationship

Everybody we have talked to at BD for support has been really good at helping us. I would recommend...

Dec 2022
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VP/Other Executive

Relationship

BD has very strong customer engagement. It couldn't be stronger. I can email anybody in the company...

Nov 2022
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Analyst/Coordinator

Product

The struggle with BD is the size of our organization because I am able to manually look at a...

Nov 2022
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(0)
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Analyst/Coordinator

Product

We are able to run reports to see whether we are missing anything manually. I like using the...

Nov 2022
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Analyst/Coordinator

Relationship

Anytime I have had an issue with the BD product, the executives from the vendor have been able to...

Nov 2022
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Manager

Loyalty

We use BD's system because our current EMR is terrible, so trying to use our EMR to gather all our...

Jul 2022
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(0)
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Manager

Product

For the things that I absolutely need, HealthSight Clinical Advisor works well, but the product is...

Jul 2022
||
(0)
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Manager

Relationship, Operations

When I was learning HealthSight Clinical Advisor and during the orientation on the product, BD's...

Jul 2022
||
(0)
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Manager

Relationship, Operations

I had a lot of contact with BD's support staff when I was learning how to use the product, but now...

Jul 2022
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(0)
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Manager

Product

I would like HealthSight Clinical Advisor to integrate better and more consistently with NHSN.

Jul 2022
||
(0)
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Manager

Product

HealthSight Clinical Advisor is down for maintenance a lot. I assume that is because of upgrades. I...

Jul 2022
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Nurse

Product

The system could have better notifications for antimicrobial stewardship. Right now, we have to...

Jun 2022
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