HealthSight Clinical Advisor (MedMined)
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Subject Expert
Jackson Tate
Research Director
Commentary Summary
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User Commentary
Relationship
BD has very strong customer engagement. It couldn't be stronger. I can email anybody in the company...
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Other Observations & Comments
The struggle with BD is the size of our organization because I am able to manually look at a...
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ROI / Cost (care and feeding)
We are able to run reports to see whether we are missing anything manually. I like using the...
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Relationship
Anytime I have had an issue with the BD product, the executives from the vendor have been able to...
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Functionality and Upgrades
We use BD's system because our current EMR is terrible, so trying to use our EMR to gather all our...
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Functionality and Upgrades
For the things that I absolutely need, HealthSight Clinical Advisor works well, but the product is...
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Implementation and Training
When I was learning HealthSight Clinical Advisor and during the orientation on the product, BD's...
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Service and Support
I had a lot of contact with BD's support staff when I was learning how to use the product, but now...
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Interfacing and Integration
I would like HealthSight Clinical Advisor to integrate better and more consistently with NHSN.
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Functionality and Upgrades
HealthSight Clinical Advisor is down for maintenance a lot. I assume that is because of upgrades. I...
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Functionality and Upgrades
The system could have better notifications for antimicrobial stewardship. Right now, we have to...
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Implementation and Training
Some of the reports from BD are difficult to use. Building reports from scratch is not as easy and I...
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Implementation and Training
There is online education for BD. There is a calendar with different education modules that the...
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Functionality and Upgrades
BD doesn't really add anything new in their updates. I don't really know why the vendor keeps...
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Functionality and Upgrades
I am having many challenges. When the system went live originally, I had a really good impression of...
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Functionality and Upgrades
Since the rebranding of MedMined, the only differences that I have noticed have been a name change...
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Future Outlook
My future outlook with the system is dependent on BD’s ability to successfully upgrade us to the new...
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Implementation and Training
Supposedly, we have some additional functionality that has been included in the new contract. But we...
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Relationship
In the past, I was initially very positive about the software. It enabled us to really launch our...
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Interfacing and Integration
The MedMined system is not integrated with our hospital-wide system. The problem with that is that...
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Functionality and Upgrades
I use the MedMined system every day, so it is easy for me to use. However, my colleagues that don't...
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Functionality and Upgrades
I use the alerts daily in the MedMined system. They are part of my workflow. I would like to be able...
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Functionality and Upgrades
My favorite part about the MedMined system is the dashboards for antimicrobial stewardship. The...
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ROI / Cost (care and feeding)
BD has expanded their prebuilt alerts on the antimicrobial stewardship side to bring it more on par...
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Functionality and Upgrades
The product is customizable, and the vendor has good support. In response to the pandemic, we were...
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Functionality and Upgrades
There is a glitch in the product’s reports that we run. The vendor doesn’t seem to know what the...
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Future Outlook
We are looking at other products to replace HealthSight Clinical Advisor because it isn't meeting...
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Interfacing and Integration
HealthSight Clinical Advisor is integrated with certain things but not our EMR. Other products can...
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ROI / Cost (care and feeding)
With HealthSight Clinical Advisor, we can do our medication reconciliation. Without the system, we...
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Functionality and Upgrades
I would encourage my colleagues to use the solution for their clinical alerts. The solution is...
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Functionality and Upgrades
The vendor could improve the product by capturing the actual administration of a drug or dose...
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Future Outlook
The vendor is going to implement dosage captures for the solution for our EMR. If that happens, and...
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Relationship
I have a good relationship with the vendor's clinical support person. That person is very helpful...
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Functionality and Upgrades
MedMined switched to HealthSight Clinical Advisor, and the platform has recently changed. Now, some...
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Functionality and Upgrades
Using HealthSight Clinical Advisor for our daily needs helps us be more efficient. Our pharmacists...
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Functionality and Upgrades
My favorite part of HealthSight Clinical Advisor is the alerts. I can create alerts, so things are...
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Functionality and Upgrades
The reporting functions in HealthSight Clinical Advisor still need improvement. Compared to the old...
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Functionality and Upgrades
We are able to create solutions in HealthSight Clinical Advisor. We can add alerts to these...
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Functionality and Upgrades
In the previous MedMined platform, if I had a new employee, I had to call the vendor's support staff...
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Relationship
The vendor used to do a good job of keeping timelines, but the vendor has been struggling with a...
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Implementation and Training
There are some processes that we still have questions on around our upgrade implementation. We have...
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Service and Support
There is one person I have interacted with at BD, and they are absolutely amazing.
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Interfacing and Integration
Where we struggle a bit is with the cross talk or the integration across systems. Our information in...
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Functionality and Upgrades
There were some things that were missing during an upgrade. Those were noted, and I had a phone call...
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Interfacing and Integration
As far as interoperability goes, the system interacts fairly well with our EMR. We are missing some...
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Implementation and Training
We have an account manager from BD. BD’s IT team works somewhat decently with our IT team. The...
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Implementation and Training
When we went from BD’s older product to the newer product, I had a lot of custom-built alerts and...
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ROI / Cost (care and feeding)
I have seen the contract. I know how much we shell out for HealthSight Clinical Advisor, and I would...
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ROI / Cost (care and feeding)
HealthSight Clinical Advisor streamlines our stewardship program in that it helps us identify...
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Functionality and Upgrades
HealthSight Clinical Advisor alerts, such as an alert for a positive blood culture, aren't...
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Implementation and Training
When we get new pharmacy residents and they have to learn how to get a stewardship list, BD will do...
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Relationship
BD has spent time with us on regularly scheduled calls, and they let us know when there is new...
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Functionality and Upgrades
It would be really helpful to have a system that could identify patients by diagnosis. Right now,...
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Other Observations & Comments
I wouldn't automatically say that I would purchase HealthSight Clinical Advisor again. I would...
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Service and Support
As far as my interaction goes, BD keeps their promises, but I know others have had some issues....
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Functionality and Upgrades
The system is pretty simple to use. It is doing what it is designed to do. I just don't think it is...
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Other Observations & Comments
BD is just giving us what they have. I haven't seen anything new. I don't know whether BD has new...
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ROI / Cost (care and feeding)
We got a really good deal on the MedMined system. BD was throwing us a bone on that.
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Other Observations & Comments
My satisfaction with BD over the next 12 months should stay the same. I don't think anything...
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Functionality and Upgrades
We have had multiple difficulties with BD in terms of implementing their last upgrade. We had a lot...
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Other Observations & Comments
Overall, the product meets our needs. My team is able to look past the shortcomings, but I know our...
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Relationship
I would consider BD a partner, particularly in terms of our account representative. They have been...
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ROI / Cost (care and feeding)
We have HealthSight Clinical Advisor for the pharmacy piece. We have written our own alert for drug...
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Functionality and Upgrades
Sometimes when BD upgrades HealthSight Clinical Advisor, there are unintended consequences. Those...
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Service and Support
Anytime I have called BD and asked them to help me, they have been very gracious. They answer any...
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Service and Support
Two people at BD manage our account. Anytime we have contacted those people, they have helped us fix...
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Functionality and Upgrades
The only thing really irritates my pharmacists about HealthSight Clinical Advisor is that they have...
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Functionality and Upgrades
During the pandemic, there were several different ways that we were testing for COVID-19. We were...
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Functionality and Upgrades
It would be helpful if a specialty piece were connected with the MedMined system. We are working...
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