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User Commentary
Loyalty
We left HealthSight Clinical Advisor recently because of its ongoing issues and because of the...
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Product
HealthSight Clinical Advisor’s ease of use wasn’t bad. The product was fairly customizable. I have...
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Product
HealthSight Clinical Advisor was very glitchy in that it would drop certain critical things from...
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Relationship, Operations
BD offered reasonable support and training, and they were responsive. But there were ongoing issues...
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Product
We use HealthSight Clinical Advisor pretty regularly, and I don’t think we have any complaints. The...
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Relationship
BD’s team is pretty receptive to being contacted and receiving feedback. They work with us on things...
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Product
Our outcomes with HealthSight Clinical Advisor might be improved with further elimination of...
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Operations
If BD could provide some quick, abridged user guides or tip sheets for HealthSight Clinical Advisor,...
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Loyalty, Loyalty
Our experiences with the vendor over the last two years have been declining. Right now, we feel like...
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Relationship, Relationship, Product, Product
There is a data flow between our EHR and BD's system. When something goes wrong, we will inevitably...
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Relationship, Relationship
There is one person at BD who we can escalate things to, and that person does their best to be...
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Product, Product
Our last upgrade for the system was rocky. It has taken us months to push forward certain...
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Product, Product
The system has a nice user interface. With HealthSight Clinical Advisor, users are able to do what...
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Operations, Operations
The vendor used to be amazing with onboarding. They had a whole education plan that was very...
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Product, Product
The vendor has the potential to give the system better integration options, but we struggle a lot...
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Relationship
BD is pretty good at keeping promises, but sometimes, when we have a problem, their response is not...
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Relationship, Product
The product gives us notifications close to the real time of a reportable condition. If that...
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Relationship
I don't know who our BD representative is. We always have to look up their name, so I am not sure...
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Operations
BD has effective scheduling training that we can view from the vendor’s website.
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Relationship
I have local customer support that I can speak with about anything I am having an issue with or any...
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Product
Our experience with the integrated analytics of the product has been extremely positive. We have...
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Relationship
BD is much more customer focused than their competitors.
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Relationship, Product
We would like to see more of the vendor asking clients what they need in terms of increased clinical...
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Loyalty
I forecast my overall satisfaction to go down in 12 months because things are changing. I like how...
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Product
I would buy the product again. We are always looking at our systems, but HealthSight Clinical...
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Operations
BD could maybe make the education more specific. The education is just a very general overview. The...
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Relationship
Anytime I have an issue, BD’s support team is very responsive and quick. For example, there was a...
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Relationship
If someone is looking to upgrade their surveillance system, they should look into HealthSight...
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Product
I prefer HealthSight Clinical Advisor’s older version. Before, it was easier to navigate the system...
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Relationship
MedMined’s customer service is minimal, if not nonexistent.
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Loyalty
We are considering moving away from BD's system because we have another system that replaces...
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Loyalty, Product
There are many other areas where we could use the product, but some of our pharmacy staff is...
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Loyalty
Our satisfaction with the product would be improved if we were encouraged to just use the product....
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Product
In many ways, the product is cumbersome; for example, we have to develop our intervention categories...
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Relationship
Sometimes there is a delay in getting feedback from BD. But the vendor does get back to us and...
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Operations
BD is really good with their current plans for training. They meet with us. We create the training...
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Operations
HealthSight Clinical Advisor doesn’t seem to be too difficult, but a bit of training might help a...
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Relationship, Value
Within the limits of what the product is at this point, BD keeps their promises. I have to deep dive...
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Relationship
Our main BD representative reports to us several times a year. This person is very available, and...
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Product
This is my first experience using a platform like this, and overall, HealthSight Clinical Advisor is...
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Relationship
Every time I have needed help or had a question about something, BD’s support team has been super...
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Product
HealthSight Clinical Advisor satisfies a lot of the assistance we need in doing our daily work. If I...
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Loyalty, Value
We used a comprehensive reporting system with HealthSight Clinical Advisor to gauge our antibiotic...
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Relationship
Everybody we have talked to at BD for support has been really good at helping us. I would recommend...
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Relationship
BD has very strong customer engagement. It couldn't be stronger. I can email anybody in the company...
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Product
The struggle with BD is the size of our organization because I am able to manually look at a...
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Product
We are able to run reports to see whether we are missing anything manually. I like using the...
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Relationship
Anytime I have had an issue with the BD product, the executives from the vendor have been able to...
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Loyalty
We use BD's system because our current EMR is terrible, so trying to use our EMR to gather all our...
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Product
For the things that I absolutely need, HealthSight Clinical Advisor works well, but the product is...
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Relationship, Operations
When I was learning HealthSight Clinical Advisor and during the orientation on the product, BD's...
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Relationship, Operations
I had a lot of contact with BD's support staff when I was learning how to use the product, but now...
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Product
I would like HealthSight Clinical Advisor to integrate better and more consistently with NHSN.
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Product
HealthSight Clinical Advisor is down for maintenance a lot. I assume that is because of upgrades. I...
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Product
The system could have better notifications for antimicrobial stewardship. Right now, we have to...
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