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User Commentary
Relationship, Operations
We have actually been very pleased with this solution. It has been an excellent product, and it...
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Loyalty, Relationship
If we have specific questions or reports that we are trying to build, we can always reach out to the...
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Operations
TheraDoc Infection Control Assistant is pretty user friendly. A lot of Premier's training is online....
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Product
We have several different products within our system. We are not all on TheraDoc Infection Control...
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Operations
The vendor could improve their training by doing some more frequent check-ins. They should make...
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Loyalty
We have decided to switch away from Premier because we are changing EMRs to be on the same EMR as...
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Product, Value
The system dramatically helps our clinical pharmacy services be more efficient. We can set up...
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Product, Value
The system saves our people a lot of time. The system creates reports for them on current positive...
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Relationship, Relationship, Product, Product
We have glitches that occur when PINC AI does upgrades or when the laboratory system changes a bit....
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Culture, Culture, Value, Value
For each component of TheraDoc Infection Control Assistant, there is an extra charge. We hear about...
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Operations, Operations
We have received very little training from the vendor. There was a lot of training for other users,...
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Operations, Operations
The vendor had representatives come out for the first training, and there is ongoing training we can...
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Relationship, Relationship, Product, Product
TheraDoc Infection Control Assistant is a very user-friendly product for making the reports we need....
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Product, Value
The product streamlines a lot of our workflow when it comes to infection control surveillance. The...
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Operations
We haven't had any trainings recently from the vendor, and we would like the vendor to provide more...
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Product
We do have a lot of new staff members due to turnover from the pandemic, and we have been realizing...
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Relationship
Some of my support tickets have reached the directors at the vendor’s company. They seem to be...
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Loyalty, Product
One aspect of the product that could be improved on is that the product is geared toward patient...
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