BD Inventory Management (Pyxis Logistics, Pyxis ES, HealthSight Analytics)
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Jackson Tate
Research Director Level 2
KLAS Research Director Level 2 - Jackson Tate
 
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User Commentary

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Director

My biggest frustration with BD HealthSight Inventory Optimization right now is the manufacturing and...

Jun 2022
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Director

Initially, instead of being able to mark on the station what I wanted to unload, I had to create a...

Jun 2022
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Director

We are going live with a new product, and I would love to see some coordination there between BD and...

Jun 2022
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Director

I like the new technology that BD has added to the product. We can do actions on multiple lines...

May 2022
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Director

Some of the issues we have with the product are more on our side than the vendor's side. I don't...

May 2022
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Director

The vendor isn't usually proactive. We usually have to call them. However, they get with me...

May 2022
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Manager

BD Inventory Management is very easy to use because it is web based. It isn't like the previous...

May 2022
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Manager

BD Inventory Management makes it easier for our buyer and automation technician to be able to...

May 2022
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Manager

We have done some online workshops with BD for BD HealthSight Inventory Optimization, and those have...

May 2022
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Manager

BD HealthSight Inventory Optimization brings in data from multiple systems within the Pyxis system....

May 2022
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Manager

BD HealthSight Inventory Optimization is reliable. New technology might not come out in a super...

May 2022
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Manager

We have met with BD and have given them recommendations on how to improve BD HealthSight Inventory...

May 2022
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Manager

BD HealthSight Inventory Optimization is meeting a lot of our needs but not all of them. Instead of...

May 2022
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Analyst/Coordinator

BD provides good service, but we constantly have issues with their upgrades. When the product is...

Apr 2022
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Director

Overall, the vendor isn't very nimble when it comes to meeting deadlines and implementation dates....

Mar 2022
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Director

We haven't seen a lot of new solutions and functionalities come up from BD. We have been pushing...

Mar 2022
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Director

The vendor discontinued their ongoing education program a few years ago. They also stopped allowing...

Mar 2022
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Director

BD has a new tool. That tool is cool, but BD is adding on more subscription-based tools to expand...

Mar 2022
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Manager

BD doesn't keep all of their promises. I hate to be negative, but there have been many times when...

Mar 2022
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Director

The user settings in the system are not very elegant. It is probably meant for a small team of...

Mar 2022
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Director

The quality of the training is good, but the availability of it and the volume of participants that...

Mar 2022
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Director

Things with BD HealthSight Inventory Optimization have gone well. Our goal is to review the...

Mar 2022
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Director

There are times when the blanket recommendation of a certain day supply just doesn't fit for...

Mar 2022
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Director

Something that has made it challenging to accept the recommendations that the system provides has...

Mar 2022
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Manager

We went live with the product during the pandemic, so we didn’t have a lot of involvement from the...

Feb 2022
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Manager

We have had pretty slow responses from the vendor's support teams. We have issues when we call them,...

Feb 2022
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Analyst/Coordinator

The product is amazing. The customer service is great, and the vendor's people are caring. The...

Jan 2022
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Analyst/Coordinator

I would recommend bringing the Pyxis supply side up to the same standards that the Pyxis medication...

Jan 2022
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Analyst/Coordinator

Users are loving the product because it is simple to use and organized. Management is loving it...

Jan 2022
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Analyst/Coordinator

The vendor should simplify the website. It is too cumbersome and hard to figure out. The vendor...

Jan 2022
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Analyst/Coordinator

BD is an outstanding company to work with. The caring and helpful attitude of their staff goes a...

Jan 2022
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Manager

The implementation team that we had from BD was not as knowledgeable as I would have wished. They...

Jan 2022
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Manager

The product has the capability to do integrations; however, the cost involved has prohibited us from...

Jan 2022
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Manager

BD outsources their support. There is nothing wrong with that, but getting one person to work on a...

Jan 2022
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VP/Other Executive

BD's systems haven't always had clear data. I expect that we will be able to learn more about those...

Jan 2022
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VP/Other Executive

I would like BD to create a data validation piece instead of having each individual customer do that...

Jan 2022
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VP/Other Executive

There are times when we think that BD is making progress, but their data doesn't make us feel...

Jan 2022
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VP/Other Executive

BD wanted to do a train-the-trainer method at our organization, but some of our people had trouble...

Jan 2022
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Director

The solution's reports are bad. We can't customize them very much, and they can't instantly export...

Jan 2022
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Director

Our previous system had a much better high-speed packaging option than BD Inventory Management does....

Jan 2022
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Director

The solution isn't quite as intuitive as our previous solution was. That isn't as much of an...

Jan 2022
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Director

At the end of the day, BD Inventory Management does what we need it to do, but it does that in the...

Jan 2022
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Director

BD's support people are pretty good. The vendor has an easy-to-use self-service portal where we can...

Jan 2022
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Director

BD sends their technicians out to do preventative maintenance, so they are proactive in that way....

Jan 2022
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Director

BD has had a lot of turnover recently. That has caused a lot of issues for us.

Jan 2022
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Director

We get medications out of BD Inventory Management and send them to patients. That is a tangible outcome....

Jan 2022
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Director

I wouldn't buy BD Inventory Management again. The product that we had before was much better. We are...

Jan 2022
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Director

BD sold us the solution under the premise that it would be a great system for tracking outdated...

Jan 2022
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Director

During our training, BD was pretty good at telling us what to expect. Their software is bad, but I...

Jan 2022
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Director

There are a lot of things in the system that take longer than they should because of the way that...

Jan 2022
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Director

We have had some big wins, including improved transparency through the reporting and dashboards. The...

Nov 2021
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Director

The updates seem to break the current functionality, so those have been a problem for us.

Nov 2021
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Director

In terms of support, we can't seem to ever get to the right person that actually knows what they are...

Nov 2021
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Director

We frequently run into little costs with this solution, and we are always being charged.

Nov 2021
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Director

We only use some of the product’s functionality because we use our EMR as our source of truth for...

Oct 2021
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Director

I don’t think BD knew their tool as well as they needed to in order to fully train us.

Oct 2021
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Manager

We will probably start looking to see whether there are other options that we want to consider or...

Oct 2021
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Manager

Even though we aren't happy with the inventory product, the vendor is available when we have issues....

Oct 2021
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Manager

One thing that was lacking was the vendor's knowledge of our workflows, especially since we didn't...

Oct 2021
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Director

Training is done on request. When we request training, it is very good. BD has people to train us,...

Sep 2021
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Director

The product is very good. It just doesn't have the reports that I really like. Hopefully, the new...

Sep 2021
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Director

BD charges us for whatever was in the contract, so they do avoid nickel-and-diming. They didn't put...

Sep 2021
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Manager

The product is good for tracking our medications down. It does exactly what it is supposed to.

Sep 2021
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Manager

Occasionally, the software is a little buggy, and it can give us very strange issues from time to...

Sep 2021
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Manager

We have a regular call with BD's team to keep our installs organized. We are always doing some sort...

Sep 2021
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Director

The largest number of cabinets that we had were with BD. We already had the enterprise server built....

Aug 2021
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Director

BD has their weak points. One of BD’s weak points is their diversion software. However, for the most...

Aug 2021
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Director

I would like BD to look at some other systems that they currently do not have in their portfolio and...

Aug 2021
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Manager

We had a lot of difficulties with the implementation, and that was very rough. BD sends someone...

Aug 2021
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Manager

A lot of functionality just doesn’t exist. Even though it is called an inventory management system,...

Aug 2021
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Manager

We have had a lot of issues with support people. We put in a ticket, and there must be some sort of...

Aug 2021
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Manager

Initially, the management was more involved, but it got to be frustrating because we would report...

Aug 2021
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Manager

We have a lot of bugs that have never been resolved. We report them to the vendor, and they look...

Aug 2021
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Director

There is a lag time with the reports that we run that generate inventory. If I run a report right...

Jul 2021
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Director

We continue to grow and use the solution. We like its integration and the way that it can piece a...

Jul 2021
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Director

The solution helps us adjust inventory based on utilization without having to run a number of...

Jul 2021
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Director

If we make changes in the solution, then those changes will take immediate effect in our dispensing...

Jul 2021
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