BD Inventory Management (Pyxis Logistics, Pyxis ES, HealthSight Analytics)
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Subject Expert
Jackson Tate
Research Director
Commentary Summary
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User Commentary
Functionality and Upgrades
We were sold and trained on a lot of functionalities that aren't live or usable yet. For example,...
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ROI / Cost (care and feeding)
BD HealthSight Inventory Optimization more or less makes recommendations on par levels, items that...
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Relationship
The person who is supposed to be following up with us hasn't done a very good job. The initial...
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Functionality and Upgrades
It is easy to learn the system. It is easy to use and easy to print reports from; that is what I...
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Service and Support
Our service is a problem. BD HealthSight Inventory Optimization is a bit slow at times. Otherwise,...
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Interfacing and Integration
The receiving process in the carousel is not as smooth as the process we have had in previous...
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Functionality and Upgrades
The product isn't necessarily intuitive, so people have to be trained on it. Right now, there isn't...
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Implementation and Training
We had a really good project manager for our implementation. The vendor alerted us to some upcoming...
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Future Outlook
We want to expand our use of the system. That will be an ongoing process, but we think that we will...
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Functionality and Upgrades
BD's product is an extremely valuable, mature tool. The system can bring data back to us without a...
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Technology
BD has done a good job of reaching out to us, reviewing things, and asking us over and over again...
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Functionality and Upgrades
Things are working well. We have visibility to the point where we have levels of inventory whenever...
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Functionality and Upgrades
We want to create options for overrides. We want options for different locations, like the OR. The...
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Functionality and Upgrades
BD needs to understand that management runs differently from hospital to hospital. I would love to...
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Functionality and Upgrades
We didn't have the best implementation. BD has made improvements, but I wish they would make some...
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Relationship
BD is terrible at providing proactive service. We must be dialed into BD’s processes to get any...
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Functionality and Upgrades
I like lots of things about BD HealthSight Inventory Optimization. We like having a type of control,...
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Functionality and Upgrades
Using the product involves a lot of mapping. We evaluate the inventory that will expire to determine...
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Future Outlook
The vendor has a project shortage module, and without having the IV workflow system plugged into the...
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ROI / Cost (care and feeding)
The most valuable capability in BD HealthSight Inventory Optimization is looking at utilization...
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Technology
We have done a better job of using BD HealthSight Inventory Optimization than we have of using BD’s...
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Functionality and Upgrades
My biggest frustration with BD HealthSight Inventory Optimization right now is the manufacturing and...
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Other Observations & Comments
Initially, instead of being able to mark on the station what I wanted to unload, I had to create a...
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Relationship
We are going live with a new product, and I would love to see some coordination there between BD and...
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Functionality and Upgrades
I like the new technology that BD has added to the product. We can do actions on multiple lines...
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Other Observations & Comments
Some of the issues we have with the product are more on our side than the vendor's side. I don't...
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Relationship
The vendor isn't usually proactive. We usually have to call them. However, they get with me...
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Functionality and Upgrades
BD Inventory Management is very easy to use because it is web based. It isn't like the previous...
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Functionality and Upgrades
BD Inventory Management makes it easier for our buyer and automation technician to be able to...
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Implementation and Training
We have done some online workshops with BD for BD HealthSight Inventory Optimization, and those have...
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Interfacing and Integration
BD HealthSight Inventory Optimization brings in data from multiple systems within the Pyxis system....
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Technology
BD HealthSight Inventory Optimization is reliable. New technology might not come out in a super...
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Relationship
We have met with BD and have given them recommendations on how to improve BD HealthSight Inventory...
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Functionality and Upgrades
BD HealthSight Inventory Optimization is meeting a lot of our needs but not all of them. Instead of...
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Functionality and Upgrades
BD provides good service, but we constantly have issues with their upgrades. When the product is...
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Functionality and Upgrades
Overall, the vendor isn't very nimble when it comes to meeting deadlines and implementation dates....
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Service and Support
We haven't seen a lot of new solutions and functionalities come up from BD. We have been pushing...
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Implementation and Training
The vendor discontinued their ongoing education program a few years ago. They also stopped allowing...
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Technology
BD has a new tool. That tool is cool, but BD is adding on more subscription-based tools to expand...
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Relationship
BD doesn't keep all of their promises. I hate to be negative, but there have been many times when...
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Functionality and Upgrades
The user settings in the system are not very elegant. It is probably meant for a small team of...
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Implementation and Training
The quality of the training is good, but the availability of it and the volume of participants that...
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Functionality and Upgrades
Things with BD HealthSight Inventory Optimization have gone well. Our goal is to review the...
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Other Observations & Comments
There are times when the blanket recommendation of a certain day supply just doesn't fit for...
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Functionality and Upgrades
Something that has made it challenging to accept the recommendations that the system provides has...
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Implementation and Training
We went live with the product during the pandemic, so we didn’t have a lot of involvement from the...
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Service and Support
We have had pretty slow responses from the vendor's support teams. We have issues when we call them,...
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Service and Support
The product is amazing. The customer service is great, and the vendor's people are caring. The...
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Other Observations & Comments
I would recommend bringing the Pyxis supply side up to the same standards that the Pyxis medication...
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Functionality and Upgrades
Users are loving the product because it is simple to use and organized. Management is loving it...
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Functionality and Upgrades
The vendor should simplify the website. It is too cumbersome and hard to figure out. The vendor...
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Relationship
BD is an outstanding company to work with. The caring and helpful attitude of their staff goes a...
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Implementation and Training
The implementation team that we had from BD was not as knowledgeable as I would have wished. They...
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ROI / Cost (care and feeding)
The product has the capability to do integrations; however, the cost involved has prohibited us from...
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Service and Support
BD outsources their support. There is nothing wrong with that, but getting one person to work on a...
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Future Outlook
BD's systems haven't always had clear data. I expect that we will be able to learn more about those...
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Functionality and Upgrades
I would like BD to create a data validation piece instead of having each individual customer do that...
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ROI / Cost (care and feeding)
There are times when we think that BD is making progress, but their data doesn't make us feel...
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Implementation and Training
BD wanted to do a train-the-trainer method at our organization, but some of our people had trouble...
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Functionality and Upgrades
The solution's reports are bad. We can't customize them very much, and they can't instantly export...
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Functionality and Upgrades
Our previous system had a much better high-speed packaging option than BD Inventory Management does....
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Technology
The solution isn't quite as intuitive as our previous solution was. That isn't as much of an...
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Functionality and Upgrades
At the end of the day, BD Inventory Management does what we need it to do, but it does that in the...
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Service and Support
BD's support people are pretty good. The vendor has an easy-to-use self-service portal where we can...
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Other Observations & Comments
BD sends their technicians out to do preventative maintenance, so they are proactive in that way....
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Relationship
BD has had a lot of turnover recently. That has caused a lot of issues for us.
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Functionality and Upgrades
We get medications out of BD Inventory Management and send them to patients. That is a tangible outcome....
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Future Outlook
I wouldn't buy BD Inventory Management again. The product that we had before was much better. We are...
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Functionality and Upgrades
BD sold us the solution under the premise that it would be a great system for tracking outdated...
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Implementation and Training
During our training, BD was pretty good at telling us what to expect. Their software is bad, but I...
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Functionality and Upgrades
There are a lot of things in the system that take longer than they should because of the way that...
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