BD Inventory Management (Pyxis Logistics, Pyxis ES, HealthSight Analytics)
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Subject Expert
Jackson Tate
Research Director Level 2
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User Commentary
My biggest frustration with BD HealthSight Inventory Optimization right now is the manufacturing and...
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Initially, instead of being able to mark on the station what I wanted to unload, I had to create a...
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We are going live with a new product, and I would love to see some coordination there between BD and...
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I like the new technology that BD has added to the product. We can do actions on multiple lines...
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Some of the issues we have with the product are more on our side than the vendor's side. I don't...
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The vendor isn't usually proactive. We usually have to call them. However, they get with me...
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BD Inventory Management is very easy to use because it is web based. It isn't like the previous...
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BD Inventory Management makes it easier for our buyer and automation technician to be able to...
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We have done some online workshops with BD for BD HealthSight Inventory Optimization, and those have...
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BD HealthSight Inventory Optimization brings in data from multiple systems within the Pyxis system....
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BD HealthSight Inventory Optimization is reliable. New technology might not come out in a super...
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We have met with BD and have given them recommendations on how to improve BD HealthSight Inventory...
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BD HealthSight Inventory Optimization is meeting a lot of our needs but not all of them. Instead of...
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BD provides good service, but we constantly have issues with their upgrades. When the product is...
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Overall, the vendor isn't very nimble when it comes to meeting deadlines and implementation dates....
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We haven't seen a lot of new solutions and functionalities come up from BD. We have been pushing...
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The vendor discontinued their ongoing education program a few years ago. They also stopped allowing...
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BD has a new tool. That tool is cool, but BD is adding on more subscription-based tools to expand...
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BD doesn't keep all of their promises. I hate to be negative, but there have been many times when...
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The user settings in the system are not very elegant. It is probably meant for a small team of...
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The quality of the training is good, but the availability of it and the volume of participants that...
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Things with BD HealthSight Inventory Optimization have gone well. Our goal is to review the...
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There are times when the blanket recommendation of a certain day supply just doesn't fit for...
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Something that has made it challenging to accept the recommendations that the system provides has...
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We went live with the product during the pandemic, so we didn’t have a lot of involvement from the...
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We have had pretty slow responses from the vendor's support teams. We have issues when we call them,...
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The product is amazing. The customer service is great, and the vendor's people are caring. The...
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I would recommend bringing the Pyxis supply side up to the same standards that the Pyxis medication...
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Users are loving the product because it is simple to use and organized. Management is loving it...
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The vendor should simplify the website. It is too cumbersome and hard to figure out. The vendor...
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BD is an outstanding company to work with. The caring and helpful attitude of their staff goes a...
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The implementation team that we had from BD was not as knowledgeable as I would have wished. They...
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The product has the capability to do integrations; however, the cost involved has prohibited us from...
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BD outsources their support. There is nothing wrong with that, but getting one person to work on a...
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BD's systems haven't always had clear data. I expect that we will be able to learn more about those...
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I would like BD to create a data validation piece instead of having each individual customer do that...
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There are times when we think that BD is making progress, but their data doesn't make us feel...
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BD wanted to do a train-the-trainer method at our organization, but some of our people had trouble...
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The solution's reports are bad. We can't customize them very much, and they can't instantly export...
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Our previous system had a much better high-speed packaging option than BD Inventory Management does....
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The solution isn't quite as intuitive as our previous solution was. That isn't as much of an...
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At the end of the day, BD Inventory Management does what we need it to do, but it does that in the...
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BD's support people are pretty good. The vendor has an easy-to-use self-service portal where we can...
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BD sends their technicians out to do preventative maintenance, so they are proactive in that way....
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BD has had a lot of turnover recently. That has caused a lot of issues for us.
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We get medications out of BD Inventory Management and send them to patients. That is a tangible outcome....
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I wouldn't buy BD Inventory Management again. The product that we had before was much better. We are...
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BD sold us the solution under the premise that it would be a great system for tracking outdated...
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During our training, BD was pretty good at telling us what to expect. Their software is bad, but I...
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There are a lot of things in the system that take longer than they should because of the way that...
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We have had some big wins, including improved transparency through the reporting and dashboards. The...
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The updates seem to break the current functionality, so those have been a problem for us.
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In terms of support, we can't seem to ever get to the right person that actually knows what they are...
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We frequently run into little costs with this solution, and we are always being charged.
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We only use some of the product’s functionality because we use our EMR as our source of truth for...
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I don’t think BD knew their tool as well as they needed to in order to fully train us.
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We will probably start looking to see whether there are other options that we want to consider or...
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Even though we aren't happy with the inventory product, the vendor is available when we have issues....
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One thing that was lacking was the vendor's knowledge of our workflows, especially since we didn't...
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Training is done on request. When we request training, it is very good. BD has people to train us,...
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The product is very good. It just doesn't have the reports that I really like. Hopefully, the new...
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BD charges us for whatever was in the contract, so they do avoid nickel-and-diming. They didn't put...
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The product is good for tracking our medications down. It does exactly what it is supposed to.
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Occasionally, the software is a little buggy, and it can give us very strange issues from time to...
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We have a regular call with BD's team to keep our installs organized. We are always doing some sort...
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The largest number of cabinets that we had were with BD. We already had the enterprise server built....
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BD has their weak points. One of BD’s weak points is their diversion software. However, for the most...
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I would like BD to look at some other systems that they currently do not have in their portfolio and...
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We had a lot of difficulties with the implementation, and that was very rough. BD sends someone...
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A lot of functionality just doesn’t exist. Even though it is called an inventory management system,...
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We have had a lot of issues with support people. We put in a ticket, and there must be some sort of...
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Initially, the management was more involved, but it got to be frustrating because we would report...
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We have a lot of bugs that have never been resolved. We report them to the vendor, and they look...
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There is a lag time with the reports that we run that generate inventory. If I run a report right...
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We continue to grow and use the solution. We like its integration and the way that it can piece a...
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The solution helps us adjust inventory based on utilization without having to run a number of...
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If we make changes in the solution, then those changes will take immediate effect in our dispensing...
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