BD Inventory Management (Pyxis Logistics, Pyxis ES, HealthSight Analytics)
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Subject Expert
Jackson Tate
Research Director
Commentary Summary
User Commentary
The solution's reports are bad. We can't customize them very much, and they can't instantly export...
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Our previous system had a much better high-speed packaging option than BD Inventory Management does....
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The solution isn't quite as intuitive as our previous solution was. That isn't as much of an...
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At the end of the day, BD Inventory Management does what we need it to do, but it does that in the...
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BD's support people are pretty good. The vendor has an easy-to-use self-service portal where we can...
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BD sends their technicians out to do preventative maintenance, so they are proactive in that way....
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BD has had a lot of turnover recently. That has caused a lot of issues for us.
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We get medications out of BD Inventory Management and send them to patients. That is a tangible outcome....
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I wouldn't buy BD Inventory Management again. The product that we had before was much better. We are...
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BD sold us the solution under the premise that it would be a great system for tracking outdated...
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During our training, BD was pretty good at telling us what to expect. Their software is bad, but I...
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There are a lot of things in the system that take longer than they should because of the way that...
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We have had some big wins, including improved transparency through the reporting and dashboards. The...
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The updates seem to break the current functionality, so those have been a problem for us.
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In terms of support, we can't seem to ever get to the right person that actually knows what they are...
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We frequently run into little costs with this solution, and we are always being charged.
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We only use some of the product’s functionality because we use our EMR as our source of truth for...
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I don’t think BD knew their tool as well as they needed to in order to fully train us.
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We will probably start looking to see whether there are other options that we want to consider or...
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Even though we aren't happy with the inventory product, the vendor is available when we have issues....
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One thing that was lacking was the vendor's knowledge of our workflows, especially since we didn't...
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Training is done on request. When we request training, it is very good. BD has people to train us,...
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The product is very good. It just doesn't have the reports that I really like. Hopefully, the new...
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BD charges us for whatever was in the contract, so they do avoid nickel-and-diming. They didn't put...
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The product is good for tracking our medications down. It does exactly what it is supposed to.
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Occasionally, the software is a little buggy, and it can give us very strange issues from time to...
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We have a regular call with BD's team to keep our installs organized. We are always doing some sort...
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The largest number of cabinets that we had were with BD. We already had the enterprise server built....
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BD has their weak points. One of BD’s weak points is their diversion software. However, for the most...
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I would like BD to look at some other systems that they currently do not have in their portfolio and...
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We had a lot of difficulties with the implementation, and that was very rough. BD sends someone...
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A lot of functionality just doesn’t exist. Even though it is called an inventory management system,...
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We have had a lot of issues with support people. We put in a ticket, and there must be some sort of...
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Initially, the management was more involved, but it got to be frustrating because we would report...
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We have a lot of bugs that have never been resolved. We report them to the vendor, and they look...
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There is a lag time with the reports that we run that generate inventory. If I run a report right...
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We continue to grow and use the solution. We like its integration and the way that it can piece a...
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The solution helps us adjust inventory based on utilization without having to run a number of...
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If we make changes in the solution, then those changes will take immediate effect in our dispensing...
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BD's prices are pretty aggressive. They told us about some things that ultimately weren't available...
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We had some hiccups with our installation. Another vendor has a pretty attractive offering that we...
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We have had some problems with BD's timelines and responses, especially for critical items....
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We are pretty pleased with BD Inventory Management. One of the things that we are able to do is have...
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A lot of things were glossed over during the training. We were changing from another system, so some...
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The online modules could use some more interactive response features. For example, the system could...
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The transparency into medication inventory information is great. We have been really pleased with...
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I have really loved BD HealthSight Inventory Optimization. We have estimated we have saved probably...
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I am curious to see what we do with BD HealthSight Inventory Optimization going forward. I love how...
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I have been very pleased with the implementation support that we have gotten. When we have needed...
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BD offers training. There are only small components of training that are included, though. So we...
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BD HealthSight Inventory Optimization's integration is pretty seamless. BD HealthSight Inventory...
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BD Inventory Management has good functionality, technical support, and user satisfaction. The...
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BD has been supportive all the way through our implementation. We are frequently working with them,...
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So far, we have had no issues with interfacing with BD's system. We just have to find people on our...
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BD is pretty responsive to what we need. Their executives sometimes take a long time to get back to...
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The value we are getting from BD is pretty significant in terms of being able to truly manage our...
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We are starting to see outcomes now. Our sites are just getting into inventory optimization and...
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We all really liked the product we had before better. The BD system is a step down. The lack of...
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BD would say that they are offering the ability to standardize data across locations. They would say...
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The Pyxis cabinets are very well integrated into our carousels. The Pyxis CIISafe is not integrated,...
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The solution's hardware is decent in quality, but I am concerned with the software's connectivity....
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BD Inventory Management gives us the ability to have insight into our inventory and the ability to...
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BD’s support is lacking. They are not responsive. Lately, the team has not been able to provide the...
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We like staying with one vendor for all of the solutions, and that is so powerful. Having one vendor...
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The location of medications is much more efficient with the system. In years past, we had a very...
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BD Inventory Management helps us keep a perpetual inventory. The product is an advancement from what...
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We had an issue with BD, and they took a couple of hours to get back to us. It is too early for me...
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Implementing BD Inventory Management required the entire department to be remodeled so that it could...
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We have struggled to bring experts from BD on-site. They are resistant because of their online...
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Except for initial contracting, I don't think we have had much contact with the vendor executives. I...
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BD Inventory Management keeps good track of what we have, but the reporting could be better and more...
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BD HealthSight kind of comes in pieces. We got the solution a couple of years ago, but with each...
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Something people need to know is that users actually have to have someone go in and put maximum...
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The training for BD HealthSight was extremely good. We are having some issues with the system. They...
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BD Inventory Management's data input fields are good. The system has a variety of fields that I can...
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I feel like BD Inventory Management needs a lot of work. It is lacking in a lot of areas. The...
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BD Inventory Management is not very customizable. We cannot customize it for a specific drug or drug...
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BD Inventory Management works very well with our EHR. We are getting the data in and out of the...
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