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BD Inventory Management (Pyxis Logistics, Pyxis ES, HealthSight Analytics) Comments
Subject Expert
Commentary Summary
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User Commentary
Director
Functionality and Upgrades
BD Inventory Management has been doing well for us. I don't hear about any complaints. We are a...
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Director
Functionality and Upgrades
When we initially went live with our carousels, the system was mostly good, but there definitely...
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Director
Relationship
Our contact is really helpful. When we do have issues, we are fairly quick to involve that person,...
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Director
Implementation and Training
I think BD did a pretty good job with the installation. We are a very large and complex environment...
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Manager
Functionality and Upgrades
The solution does what BD says it does. It has some challenging workflows associated with the build,...
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Manager
Functionality and Upgrades
The reporting system is terrible. If were to give any kind of direction to the leadership, it would...
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Manager
Service and Support
BD doesn’t proactively reach out to see whether we need any maintenance. What happens is if...
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Director
Relationship
The service is very proactive. BD is working on ways to improve the reporting, and they have reached...
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Director
Functionality and Upgrades
I would tell my peers that the product is good. It works pretty well.
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Manager
Other Observations & Comments
Inside our EHR, there is an inventory management piece, and BD Inventory Management doesn't really...
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Manager
ROI / Cost (care and feeding)
BD hasn't avoided charging for every little thing. If we want to add functionality, we definitely...
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Manager
Functionality and Upgrades
BD was able to switch some of our machines from nonprofile to profile, and we were able to move...
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Manager
ROI / Cost (care and feeding)
BD doesn’t nickel-and-dime us; they are pretty good. We are still under their warranty, so we get...
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Manager
Functionality and Upgrades
With BD Inventory Management, we get better inventory control and better ordering since there is a...
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Manager
Service and Support
The ongoing support has been great. I create a task, and the task is usually looked at and resolved...
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Manager
Relationship
BD’s service would be more proactive if BD sent updates more often. Currently, they take our...
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Manager
Implementation and Training
We received initial end-user training from BD. It would be good if BD provided more training.
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Manager
Functionality and Upgrades
I can’t remember the last time we got an upgrade on the product, and I feel like it is about time to...
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Manager
Functionality and Upgrades
We don’t tend to have any issues with the product. As long as it is connected to the server,...
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Manager
Functionality and Upgrades
When medications are returned back into stock in the product, there is not an option to update the...
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Director
Functionality and Upgrades
We have been able to produce more tangible values than we had realized existed with BD by really...
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Director
Relationship
BD has been extremely responsive in reaching out and asking how they can provide assistance during...
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Director
Functionality and Upgrades
BD has stepped up to the plate with some of their products, like their inventory optimization...
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Director
Relationship
We have gotten a lot more engagement from BD as we have looked at our overall road map. BD has done...
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Director
Implementation and Training
We had a tough implementation with the product. We had some hard times, and the process required a...
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Director
Functionality and Upgrades
Different hospitals can have different settings on the product, and that has worked really well for...
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Manager
Functionality and Upgrades
The system makes our processes for operations much leaner because we can see the quantities on any...
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Manager
Relationship
BD has kept their promises, and they haven’t overpromised. I have dealt with vendors in the past...
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Manager
Relationship
The product meets most of our needs today, but it doesn’t meet all of our needs. The vendor is...
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Manager
Service and Support
The phone and email support is good. Every support system has its ups and downs, but BD is very...
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Manager
Service and Support
BD is really good at having proactive service. I receive a lot of communication from the executive...
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Manager
ROI / Cost (care and feeding)
We have decreased our inventory by a significant percentage since using the system. We are better...
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Manager
ROI / Cost (care and feeding)
BD has brought down the price since more hospitals are moving toward inventory management. The value...
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Manager
Functionality and Upgrades
Nothing is perfect, but I would still rate the vendor high in all areas. There are good days and bad...
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Director
Functionality and Upgrades
BD shared some of their long-term goals about how they want to improve the system so that we...
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Director
Other Observations & Comments
Using a person to run the system is inefficient and potentially problematic. Instead, BD wants...
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Director
Functionality and Upgrades
The BD HealthSight solution is contained and being upgraded on a quarterly basis with additional...
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Director
Other Observations & Comments
Doing hardware upgrades doesn’t really cost us anything besides labor. We do those on a continuing...
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Director
Other Observations & Comments
On earlier systems, upgrades and new features weren’t part of a platform investment. If there was a...
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Director
Other Observations & Comments
We want to remove some of the disconnect between having a really robust solution but having someone...
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Director
Other Observations & Comments
There are some areas where we would like to see things bundled together. BD is up front about what...
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Director
Relationship
BD is excellent at setting overall expectations. I expect some touch point by account executives for...
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Director
Functionality and Upgrades
BD has committed to quarterly updates. They have partnered with us, and we have provided feedback...
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Director
Interfacing and Integration
I have been able to talk to some of the engineers at BD to discuss some real-life scenarios. We have...
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Director
Functionality and Upgrades
BD Knowledge Portal is just a reporting tool, and it doesn’t actively do any machine learning. BD...
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Director
Functionality and Upgrades
The system helps us adjust our par levels on the floors. As the dynamics of the floors change, it is...
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Director
Functionality and Upgrades
The system is very user friendly. We have been working with the vendor; they have brought forward...
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Director
Functionality and Upgrades
The vendor sends us a report at the end of every month. It would be nice for us to be able to...
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Director
Relationship
The vendor has kept all of their promises. The vendor has been very helpful and has helped guide us....
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Director
Implementation and Training
The vendor is good at implementing and early-on training. The vendor had to come out to retrain, and...
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Director
Other Observations & Comments
We rate the overall quality of the product high, but I think the reporting could use some work.
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Director
Technology
The vendor could have been more proactive in delivering new technology and understanding it.
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Director
Lessons Learned
The ongoing support from the vendor has been great. The vendor has brought executives on-site, and...
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Director
Service and Support
We are the ones who really drive tangible outcomes, and I don’t think the vendor has helped as much...
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VP/Other Executive
Functionality and Upgrades
BD’s weakness is proactive communication around their upgrades, including what we are getting, what...
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VP/Other Executive
Relationship
I am very angry with BD right now. The problems with replacing the system is that I know all of the...
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VP/Other Executive
Sales and Contracting
BD is pretty inclusive in their pricing. They only charge us if we want to buy something extra. They...
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VP/Other Executive
Functionality and Upgrades
After an update that we did, things got worse. We basically got no knowledge of what things would...
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VP/Other Executive
Technology
BD’s machine meets our needs does what it is supposed to do, but the platform that it sits on does not....
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VP/Other Executive
Other Observations & Comments
I don’t see my satisfaction with the system changing over the next 12 months. The hardware is...
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VP/Other Executive
ROI / Cost (care and feeding)
One of the biggest drawbacks is the price. The system is very expensive for the value, and the...
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CNO
Interfacing and Integration
BD HealthSight has been out there for a bit, and it has seamless connectivity with the Pyxis and the...
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CNO
Functionality and Upgrades
This system has a real-time dashboard that allows the pharmacy to see when a drip is running low. BD...
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Director
Functionality and Upgrades
Before we converted to Pyxis ES, I was the biggest promotor of another version. I thought that...
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Director
Functionality and Upgrades
The reporting in Pyxis ES was supposed to be an improvement over the reporting in another version,...
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Director
Functionality and Upgrades
BD hasn't kept any of their promises about the inventory controls. BD acquired CareFusion, and the...
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Director
Service and Support
With how BD used to operate, we used to get a response within a couple of hours. When our machine is...
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Director
Relationship
I can reach out to BD's executives. BD tries to get the right people involved, but that certainly...
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Director
Service and Support
BD needs to improve the reporting functionality and the service.
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Director
Functionality and Upgrades
BD isn't good at developing new technology or meeting our needs. Pyxis ES was pretty rough when it...
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Director
Functionality and Upgrades
BD's products are pretty easy to use. We don't like that there isn't an integrated formulary. We...
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Director
Future Outlook
Things come in waves with BD. We hit a rough patch with them within the last few months. The quality...
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Director
Sales and Contracting
During the sales pitch, we asked a bunch of questions. We asked whether we would be able to maintain...
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Director
Sales and Contracting
BD promotes the tool like it is the greatest thing since sliced bread, and it really just works like...
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Director
Relationship
BD's executive involvement is great. When we do get BD's executives involved, and we try to not do...
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Director
Relationship
BD is improving and trying to be more proactive. We actually get notifications from them about...
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Director
Sales and Contracting
BD continues to overpromise. We saw a demo of Pyxis Logistics, and BD told us that the tool would be...
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Director
Implementation and Training
BD's implementation service is actually one of the better things that BD does. We have still had...
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Director
Implementation and Training
BD's training is not bad. BD comes up with the training content, so it is pretty rigid and not very...
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Director
Service and Support
My opinion of BD went down because of the lack of enterprise functionality, the system's...
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Director
Interfacing and Integration
I am pretty disappointed with the integration. We are trying to interface the product with one of...
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Director
ROI / Cost (care and feeding)
BD nickel-and-dimes us to death. BD's products are expensive, and BD charges us for everything. I...
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Director
Lessons Learned
I wouldn't just blindly buy BD's tool again. I would evaluate other options, and I would do a little...
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Director
Technology
We are finishing our Pyxis ES rollout, and we have general issues. For example, our workstations...
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Director
Relationship
BD’s executive involvement is good. We asked their executives to assist us in looking at a problem,...
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