BD Inventory Management (Pyxis Logistics, Pyxis ES, HealthSight Analytics) Commentary
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Subject Expert
Jackson Tate
Research Director
Commentary Summary
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User Commentary
Operations, Product
Our experience with BD HealthSight Inventory Optimization has been a little rocky. We were doing a...
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Product
BD HealthSight Inventory Optimization is a good tool, and we really enjoy using it. It is nice to be...
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Relationship
Even with all of the problems we have had with the upgrades, BD has responded in a good fashion. The...
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Product
There are some things I would like to see the vendor improve in BD HealthSight Inventory...
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Relationship, Product
BD has been stagnant over the past couple of years when it comes to technology. That may change in a...
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Loyalty, Product
BD has struggled a little to integrate BD Inventory Management with their other systems, and we are...
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Operations, Product
I really like BD's inventory management solution; it is one of the vendor's strongest attributes....
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Product
In some aspects, the product feels pretty robust for a small facility. I understand the way it...
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Operations
It was fairly simple to get everything set up and ready to go with BD HealthSight Inventory Optimization....
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Operations
I have done quite a bit of learning by doing my own stuff and talking to peers. There was some...
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Loyalty
We are leaving BD Inventory Management because we did not purchase the full components, and not...
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Culture, Value
I would be highly likely to recommend BD Inventory Management with the caveat that an organization...
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Relationship
BD does okay in terms of reaching out. But there are often times when we identify problems, reach...
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Culture
My sales representative is helpful. Fortunately, I haven't needed to reach out all that much, but...
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Operations
The implementation of BD HealthSight Inventory Optimization was pretty straightforward and seamless....
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Product
BD HealthSight Inventory Optimization has a barcode feature. We have been able to add that...
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Loyalty, Product
Even though we have BD HealthSight Inventory Optimization, we are not utilizing it to its fullest...
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Relationship, Operations
With BD HealthSight Inventory Optimization, we really have to have ongoing training because as we...
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Relationship
I haven't received any proactive information from the vendor about the system.
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Product, Value
The system has definitely been helpful in terms of allowing us to see our inventory, but it still...
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Product, Value
Some of our smaller facilities have had some challenges with the system. There are things that don't...
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Loyalty, Product
The product is easy to use, and the actual management of the inventory is phenomenal. The solution's...
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Product
The module for drug shortage in BD HealthSight Inventory Optimization is just garbage, and the...
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Culture, Value
BD doesn't really have a good pricing model for any of their products, and that is an issue.
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Product, Value
The product is helpful. It has a lot of benchmarks that we can look at and compare ourselves to see...
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Relationship
When I need something, I just have to submit a ticket saying what I want to be changed. The process...
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Product
BD has made some updates to the program. We can sort through different ways to have interventions...
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Product
The system is designed for every hospital to have a 5-day supply of every drug, and if we use...
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Relationship
BD has changed their support. There used to be multiple support sites to log in to, and they have...
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Culture, Value
We are getting our money's worth because we are spending a lot of time with the product. Other sites...
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Operations
BD lets us know when an update is going to happen, and they actually send out educational videos to...
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Loyalty, Product
There is a dashboard screen that is really helpful. We can certainly drive our stockout rate easily...
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Loyalty, Relationship, Operations
BD sends out updates and works on those updates as we put in feedback, and that is an amazing...
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Relationship
We have regular meetings, and there is a dedicated person that we talk to every time we have issues....
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Relationship
Our relationship with BD is solid. We can reach out to our service representative, and they are...
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Operations
BD did an incredible job on our implementation.
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Product
Some of our sites have a pharmacy tech who only does inventory optimization and manages the Pyxis...
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Product
A few of our sites are struggling with turnover in pharmacy techs, but we are trying to sell the...
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Operations, Product
The day-to-day operations with BD HealthSight Inventory Optimization seem to go well. We all have a...
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Relationship
We have given feedback to BD’s leadership about the challenges we have in getting ahold of the help...
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Relationship
I have had good success with BD in terms of the vendor keeping their promises.
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Product
I would tell others that there was quite a bit of setup involved with BD HealthSight Inventory...
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Operations
After the installation of BD HealthSight Inventory Optimization, things were handed over to the...
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Relationship
BD is really good about listening to ideas and incorporating them. They are constantly adding new...
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Product
Overall, BD HealthSight Inventory Optimization is pretty good, and I am happy with it.
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Product
It would be nice if there were more integration for removing products from BD HealthSight Inventory...
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Culture, Value
If we went with what BD said, they wouldn’t avoid charging for every little thing. We have...
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Product
BD Inventory Management is basic and out of the box. The technology hasn’t needed to advance and...
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Relationship, Value
We meet routinely with BD, but we haven’t directly heard whether there is a new vision for the...
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Relationship, Product
Since we went live with BD Inventory Management, we have had challenges with some unexpected...
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Operations
The rollout of BD HealthSight Inventory Optimization was pretty good, and now upgrades just happen automatically....
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Loyalty
I think my satisfaction with BD HealthSight Inventory Optimization should go up based on the talks I...
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Operations, Product
The product was a little tricky at the start, but once I knew what I was doing, the system was easy...
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Relationship, Product
If there is ever a problem with the system being down or with something not working appropriately,...
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Operations
BD has some nice job aids and LMS modules for training in the system. We can use those things for...
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Relationship, Operations
There have been hardware delivery delays for some of the implementations we have done for BD...
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Relationship
If things are going well, we might not need executive involvement from the vendor, but if things are...
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Relationship, Product
The vendor has taken some of our recommendations, and they are constantly improving the product...
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Operations
BD has videos on their site that we can consult for our training.
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Product
BD HealthSight Inventory Optimization is my favorite product. I use it every day. The system is user...
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Product
The product provides the information we need on hand. However, some parts are often broken, but we...
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Culture
We signed our contract up front. That was inclusive and took care of everything. We have regular...
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Loyalty, Product
Overall, BD HealthSight Inventory Optimization is a relatively smooth product. It is very...
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Product
There is an opportunity for BD to improve functionality by refining the max daily usage rather than...
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Operations
I would tell someone looking into BD HealthSight Inventory Optimization that before they even...
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Product, Value
I like the concept of BD HealthSight Inventory Optimization in that it gives us suggestions on our...
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Product
There are some hiccups with BD HealthSight Inventory Optimization, but I think that the workflow and...
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Value
Our biggest problem with BD HealthSight Inventory Optimization is that there are so many suggestions...
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Product
BD HealthSight Inventory Optimization is what we use to make sure the inventory is where it needs to...
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Product
The platform gives us the information we need. Sometimes, the platform gives us more information...
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Relationship
BD’s customer service is pretty awesome. When we have issues, we are able to get quick responses. We...
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Product
The opportunities for BD Inventory Management are in logistics. The system is not well designed for...
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Operations
BD’s logistics piece could be improved with more real-life time with a trainer once the product and...
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Product
BD needs to make the system function more as they describe it. It needs to be a better tool.
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Product
The inventory management tools are straightforward for the most part. It would be helpful if the...
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Relationship
When it comes to the logistics side of things, I don't feel like there is any focus on improving or...
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Operations
BD does send out resources for on-site training. Employee engagement is probably the most difficult...
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Loyalty, Product
The inventory management system communicates with our product in exactly the same way as it would if...
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Culture, Relationship
BD is pretty good about telling us in advance when things are changing or need to be looked at.
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Product
My main disappointment is that BD Inventory Management doesn't do some of the things that BD said it...
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Relationship, Operations
Our last upgrade was a very painful process. BD doesn’t have a staff that supports the product. No...
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Relationship
The support team tries. They get back to me right away, and the answer is generally that they can’t...
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Product
BD Inventory Management has a junky, messy-looking screen. There is a lot going on. There are a lot...
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Loyalty, Operations
With BD Inventory Management, there is a lot of learning as we go, so the quality of training is...
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Relationship
Things are going really well with BD, and we get the response times that we would expect from any supplier....
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Product
BD HealthSight Inventory Optimization is not great. There are some basic things the product doesn't...
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Product
BD is great at integration. They integrate other platforms with their system pretty well, and that...
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Loyalty
BD will continue to make improvements to BD HealthSight Inventory Optimization, so my outlook is...
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Loyalty
We are still new to BD HealthSight Inventory Optimization and are still learning and going through...
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Loyalty
We haven’t had any problems with BD HealthSight Inventory Optimization yet; it is still too new. The...
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Relationship
BD was willing to work on our timeline instead of theirs. That was a big bonus for us because we...
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Relationship, Operations
We had been dealing primarily with higher-level people in our recent implementation. We are now...
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Operations, Product
BD Inventory Management is really just a pharmacy product, so a limited number of people use it....
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Culture, Value
BD's product could always be cheaper, But we have been pretty fortunate that even with adding...
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