BD Inventory Management (Pyxis Logistics, Pyxis ES, HealthSight Analytics) Comments

 

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Current Time Inside Cache Tag Helper: 9/29/2020 1:59:21 AM and Model.EvProductId = 194739

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User Commentary

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Director

Functionality and Upgrades

BD Inventory Management has been doing well for us. I don't hear about any complaints. We are a...

Sep 2020
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Director

Functionality and Upgrades

When we initially went live with our carousels, the system was mostly good, but there definitely...

Sep 2020
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Director

Relationship

Our contact is really helpful. When we do have issues, we are fairly quick to involve that person,...

Sep 2020
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Director

Implementation and Training

I think BD did a pretty good job with the installation. We are a very large and complex environment...

Sep 2020
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Manager

Functionality and Upgrades

The solution does what BD says it does. It has some challenging workflows associated with the build,...

Aug 2020
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Manager

Functionality and Upgrades

The reporting system is terrible. If were to give any kind of direction to the leadership, it would...

Aug 2020
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Manager

Service and Support

BD doesn’t proactively reach out to see whether we need any maintenance. What happens is if...

Aug 2020
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Director

Relationship

The service is very proactive. BD is working on ways to improve the reporting, and they have reached...

Jun 2020
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Director

Functionality and Upgrades

I would tell my peers that the product is good. It works pretty well.

Jun 2020
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Manager

Other Observations & Comments

Inside our EHR, there is an inventory management piece, and BD Inventory Management doesn't really...

Jun 2020
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Manager

ROI / Cost (care and feeding)

BD hasn't avoided charging for every little thing. If we want to add functionality, we definitely...

Jun 2020
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Manager

Functionality and Upgrades

BD was able to switch some of our machines from nonprofile to profile, and we were able to move...

Jun 2020
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Manager

ROI / Cost (care and feeding)

BD doesn’t nickel-and-dime us; they are pretty good. We are still under their warranty, so we get...

Jun 2020
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Manager

Functionality and Upgrades

With BD Inventory Management, we get better inventory control and better ordering since there is a...

Jun 2020
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Manager

Service and Support

The ongoing support has been great. I create a task, and the task is usually looked at and resolved...

Jun 2020
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Manager

Relationship

BD’s service would be more proactive if BD sent updates more often. Currently, they take our...

Jun 2020
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Manager

Implementation and Training

We received initial end-user training from BD. It would be good if BD provided more training.

May 2020
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Manager

Functionality and Upgrades

I can’t remember the last time we got an upgrade on the product, and I feel like it is about time to...

May 2020
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Manager

Functionality and Upgrades

We don’t tend to have any issues with the product. As long as it is connected to the server,...

May 2020
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Manager

Functionality and Upgrades

When medications are returned back into stock in the product, there is not an option to update the...

May 2020
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Director

Functionality and Upgrades

We have been able to produce more tangible values than we had realized existed with BD by really...

Apr 2020
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Director

Relationship

BD has been extremely responsive in reaching out and asking how they can provide assistance during...

Apr 2020
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Director

Functionality and Upgrades

BD has stepped up to the plate with some of their products, like their inventory optimization...

Apr 2020
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Director

Relationship

We have gotten a lot more engagement from BD as we have looked at our overall road map. BD has done...

Apr 2020
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Director

Implementation and Training

We had a tough implementation with the product. We had some hard times, and the process required a...

Apr 2020
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Director

Functionality and Upgrades

Different hospitals can have different settings on the product, and that has worked really well for...

Apr 2020
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Manager

Functionality and Upgrades

The system makes our processes for operations much leaner because we can see the quantities on any...

Jan 2020
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Manager

Relationship

BD has kept their promises, and they haven’t overpromised. I have dealt with vendors in the past...

Jan 2020
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Manager

Relationship

The product meets most of our needs today, but it doesn’t meet all of our needs. The vendor is...

Jan 2020
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Manager

Service and Support

The phone and email support is good. Every support system has its ups and downs, but BD is very...

Jan 2020
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Manager

Service and Support

BD is really good at having proactive service. I receive a lot of communication from the executive...

Jan 2020
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Manager

ROI / Cost (care and feeding)

We have decreased our inventory by a significant percentage since using the system. We are better...

Jan 2020
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Manager

ROI / Cost (care and feeding)

BD has brought down the price since more hospitals are moving toward inventory management. The value...

Jan 2020
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Manager

Functionality and Upgrades

Nothing is perfect, but I would still rate the vendor high in all areas. There are good days and bad...

Jan 2020
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Director

Functionality and Upgrades

BD shared some of their long-term goals about how they want to improve the system so that we...

Jan 2020
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Director

Other Observations & Comments

Using a person to run the system is inefficient and potentially problematic. Instead, BD wants...

Jan 2020
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Director

Functionality and Upgrades

The BD HealthSight solution is contained and being upgraded on a quarterly basis with additional...

Jan 2020
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Director

Other Observations & Comments

Doing hardware upgrades doesn’t really cost us anything besides labor. We do those on a continuing...

Jan 2020
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Director

Other Observations & Comments

On earlier systems, upgrades and new features weren’t part of a platform investment. If there was a...

Jan 2020
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Director

Other Observations & Comments

We want to remove some of the disconnect between having a really robust solution but having someone...

Jan 2020
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Director

Other Observations & Comments

There are some areas where we would like to see things bundled together. BD is up front about what...

Jan 2020
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Director

Relationship

BD is excellent at setting overall expectations. I expect some touch point by account executives for...

Jan 2020
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Director

Functionality and Upgrades

BD has committed to quarterly updates. They have partnered with us, and we have provided feedback...

Jan 2020
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Director

Interfacing and Integration

I have been able to talk to some of the engineers at BD to discuss some real-life scenarios. We have...

Jan 2020
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Director

Functionality and Upgrades

BD Knowledge Portal is just a reporting tool, and it doesn’t actively do any machine learning. BD...

Jan 2020
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Director

Functionality and Upgrades

The system helps us adjust our par levels on the floors. As the dynamics of the floors change, it is...

Jan 2020
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Director

Functionality and Upgrades

The system is very user friendly. We have been working with the vendor; they have brought forward...

Jan 2020
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Director

Functionality and Upgrades

The vendor sends us a report at the end of every month. It would be nice for us to be able to...

Jan 2020
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Director

Relationship

The vendor has kept all of their promises. The vendor has been very helpful and has helped guide us....

Jan 2020
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Director

Implementation and Training

The vendor is good at implementing and early-on training. The vendor had to come out to retrain, and...

Jan 2020
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Director

Other Observations & Comments

We rate the overall quality of the product high, but I think the reporting could use some work.

Jan 2020
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Director

Technology

The vendor could have been more proactive in delivering new technology and understanding it.

Jan 2020
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Director

Lessons Learned

The ongoing support from the vendor has been great. The vendor has brought executives on-site, and...

Jan 2020
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Director

Service and Support

We are the ones who really drive tangible outcomes, and I don’t think the vendor has helped as much...

Jan 2020
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VP/Other Executive

Functionality and Upgrades

BD’s weakness is proactive communication around their upgrades, including what we are getting, what...

Jan 2020
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VP/Other Executive

Relationship

I am very angry with BD right now. The problems with replacing the system is that I know all of the...

Jan 2020
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VP/Other Executive

Sales and Contracting

BD is pretty inclusive in their pricing. They only charge us if we want to buy something extra. They...

Jan 2020
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VP/Other Executive

Functionality and Upgrades

After an update that we did, things got worse. We basically got no knowledge of what things would...

Jan 2020
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VP/Other Executive

Technology

BD’s machine meets our needs does what it is supposed to do, but the platform that it sits on does not....

Jan 2020
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VP/Other Executive

Other Observations & Comments

I don’t see my satisfaction with the system changing over the next 12 months. The hardware is...

Jan 2020
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VP/Other Executive

ROI / Cost (care and feeding)

One of the biggest drawbacks is the price. The system is very expensive for the value, and the...

Jan 2020
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CNO

Interfacing and Integration

BD HealthSight has been out there for a bit, and it has seamless connectivity with the Pyxis and the...

Aug 2019
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CNO

Functionality and Upgrades

This system has a real-time dashboard that allows the pharmacy to see when a drip is running low. BD...

Aug 2019
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Director

Functionality and Upgrades

Before we converted to Pyxis ES, I was the biggest promotor of another version. I thought that...

Jul 2019
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Director

Functionality and Upgrades

The reporting in Pyxis ES was supposed to be an improvement over the reporting in another version,...

Jul 2019
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Director

Functionality and Upgrades

BD hasn't kept any of their promises about the inventory controls. BD acquired CareFusion, and the...

Jul 2019
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Director

Service and Support

With how BD used to operate, we used to get a response within a couple of hours. When our machine is...

Jul 2019
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Director

Relationship

I can reach out to BD's executives. BD tries to get the right people involved, but that certainly...

Jul 2019
 Helpful

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Director

Service and Support

BD needs to improve the reporting functionality and the service.

Jul 2019
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Director

Functionality and Upgrades

BD isn't good at developing new technology or meeting our needs. Pyxis ES was pretty rough when it...

Jul 2019
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Director

Functionality and Upgrades

BD's products are pretty easy to use. We don't like that there isn't an integrated formulary. We...

Jul 2019
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Director

Future Outlook

Things come in waves with BD. We hit a rough patch with them within the last few months. The quality...

Jul 2019
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Director

Sales and Contracting

During the sales pitch, we asked a bunch of questions. We asked whether we would be able to maintain...

Jul 2019
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Director

Sales and Contracting

BD promotes the tool like it is the greatest thing since sliced bread, and it really just works like...

Jul 2019
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Director

Relationship

BD's executive involvement is great. When we do get BD's executives involved, and we try to not do...

Jul 2019
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Director

Relationship

BD is improving and trying to be more proactive. We actually get notifications from them about...

Jul 2019
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Director

Sales and Contracting

BD continues to overpromise. We saw a demo of Pyxis Logistics, and BD told us that the tool would be...

Jul 2019
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Director

Implementation and Training

BD's implementation service is actually one of the better things that BD does. We have still had...

Jul 2019
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Director

Implementation and Training

BD's training is not bad. BD comes up with the training content, so it is pretty rigid and not very...

Jul 2019
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Director

Service and Support

My opinion of BD went down because of the lack of enterprise functionality, the system's...

Jul 2019
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Director

Interfacing and Integration

I am pretty disappointed with the integration. We are trying to interface the product with one of...

Jul 2019
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Director

ROI / Cost (care and feeding)

BD nickel-and-dimes us to death. BD's products are expensive, and BD charges us for everything. I...

Jul 2019
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Director

Lessons Learned

I wouldn't just blindly buy BD's tool again. I would evaluate other options, and I would do a little...

Jul 2019
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Director

Technology

We are finishing our Pyxis ES rollout, and we have general issues. For example, our workstations...

Jul 2019
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Director

Relationship

BD’s executive involvement is good. We asked their executives to assist us in looking at a problem,...

Jul 2019