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BD Inventory Management (Pyxis Logistics, Pyxis ES, HealthSight Analytics)
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Subject Expert
Jackson Tate
Research Director
Commentary Summary
User Commentary
Manager
We will probably start looking to see whether there are other options that we want to consider or...
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Manager
Even though we aren't happy with the inventory product, the vendor is available when we have issues....
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Manager
One thing that was lacking was the vendor's knowledge of our workflows, especially since we didn't...
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Director
Training is done on request. When we request training, it is very good. BD has people to train us,...
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Director
The product is very good. It just doesn't have the reports that I really like. Hopefully, the new...
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Director
BD charges us for whatever was in the contract, so they do avoid nickel-and-diming. They didn't put...
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Manager
The product is good for tracking our medications down. It does exactly what it is supposed to.
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Manager
Occasionally, the software is a little buggy, and it can give us very strange issues from time to...
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Manager
We have a regular call with BD's team to keep our installs organized. We are always doing some sort...
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Director
The largest number of cabinets that we had were with BD. We already had the enterprise server built....
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Director
BD has their weak points. One of BD’s weak points is their diversion software. However, for the most...
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Director
I would like BD to look at some other systems that they currently do not have in their portfolio and...
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Manager
We had a lot of difficulties with the implementation, and that was very rough. BD sends someone...
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Manager
A lot of functionality just doesn’t exist. Even though it is called an inventory management system,...
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Manager
We have had a lot of issues with support people. We put in a ticket, and there must be some sort of...
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Manager
Initially, the management was more involved, but it got to be frustrating because we would report...
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Manager
We have a lot of bugs that have never been resolved. We report them to the vendor, and they look...
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Director
There is a lag time with the reports that we run that generate inventory. If I run a report right...
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Director
We continue to grow and use the solution. We like its integration and the way that it can piece a...
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Director
The solution helps us adjust inventory based on utilization without having to run a number of...
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Director
If we make changes in the solution, then those changes will take immediate effect in our dispensing...
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Director
BD's prices are pretty aggressive. They told us about some things that ultimately weren't available...
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Director
We had some hiccups with our installation. Another vendor has a pretty attractive offering that we...
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Director
We have had some problems with BD's timelines and responses, especially for critical items....
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Director
We are pretty pleased with BD Inventory Management. One of the things that we are able to do is have...
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Director
A lot of things were glossed over during the training. We were changing from another system, so some...
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Director
The online modules could use some more interactive response features. For example, the system could...
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Director
The transparency into medication inventory information is great. We have been really pleased with...
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Director
I have really loved BD HealthSight Inventory Optimization. We have estimated we have saved probably...
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Director
I am curious to see what we do with BD HealthSight Inventory Optimization going forward. I love how...
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Director
I have been very pleased with the implementation support that we have gotten. When we have needed...
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Director
BD offers training. There are only small components of training that are included, though. So we...
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Director
BD HealthSight Inventory Optimization's integration is pretty seamless. BD HealthSight Inventory...
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Manager
BD Inventory Management has good functionality, technical support, and user satisfaction. The...
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Manager
BD has been supportive all the way through our implementation. We are frequently working with them,...
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VP/Other Executive
So far, we have had no issues with interfacing with BD's system. We just have to find people on our...
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VP/Other Executive
BD is pretty responsive to what we need. Their executives sometimes take a long time to get back to...
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VP/Other Executive
The value we are getting from BD is pretty significant in terms of being able to truly manage our...
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Director
We are starting to see outcomes now. Our sites are just getting into inventory optimization and...
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Director
We all really liked the product we had before better. The BD system is a step down. The lack of...
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Director
BD would say that they are offering the ability to standardize data across locations. They would say...
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Director
The Pyxis cabinets are very well integrated into our carousels. The Pyxis CIISafe is not integrated,...
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Director
The solution's hardware is decent in quality, but I am concerned with the software's connectivity....
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Manager
BD Inventory Management gives us the ability to have insight into our inventory and the ability to...
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Manager
BD’s support is lacking. They are not responsive. Lately, the team has not been able to provide the...
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Manager
We like staying with one vendor for all of the solutions, and that is so powerful. Having one vendor...
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Manager
The location of medications is much more efficient with the system. In years past, we had a very...
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Manager
BD Inventory Management helps us keep a perpetual inventory. The product is an advancement from what...
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Manager
We had an issue with BD, and they took a couple of hours to get back to us. It is too early for me...
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Manager
Implementing BD Inventory Management required the entire department to be remodeled so that it could...
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Director
We have struggled to bring experts from BD on-site. They are resistant because of their online...
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Director
Except for initial contracting, I don't think we have had much contact with the vendor executives. I...
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Manager
BD Inventory Management keeps good track of what we have, but the reporting could be better and more...
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VP/Other Executive
BD HealthSight kind of comes in pieces. We got the solution a couple of years ago, but with each...
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Director
Something people need to know is that users actually have to have someone go in and put maximum...
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Director
The training for BD HealthSight was extremely good. We are having some issues with the system. They...
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Manager
BD Inventory Management's data input fields are good. The system has a variety of fields that I can...
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Manager
I feel like BD Inventory Management needs a lot of work. It is lacking in a lot of areas. The...
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Manager
BD Inventory Management is not very customizable. We cannot customize it for a specific drug or drug...
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Manager
BD Inventory Management works very well with our EHR. We are getting the data in and out of the...
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Director
There were some promises made at go-live from BD, but the promises were about vaporware...
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Director
The reporting from BD isn’t that great. I would like more robust reports.
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Director
The implementation from BD was a disaster. However, once we got through it, everyone was very happy....
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VP/Other Executive
We are still pretty committed to our relationship with BD, and we are all in on that for right now....
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VP/Other Executive
Unfortunately, our project manager turned over, and that created a lot of problems. We didn't find...
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VP/Other Executive
In negotiation, BD is able to package some things in a way that makes the costs flexible. Even if we...
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Director
The vendor's products haven't come as promised. The vendor has worked to make things right, but the...
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Director
The vendor charges for every little thing. We haven't yet received our money's worth, but we are...
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Director
I would maybe purchase the system again. We have had so many problems with the vendor’s systems that...
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Manager
BD is very expensive. With BD Inventory Management, we are probably able to get our money's worth,...
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Manager
BD Inventory Management is a pretty good product. In terms of ease of use, we are doing an upgrade...
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Manager
BD has done better with their new technology. They have been improving BD Inventory Management. It...
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Manager
In terms of BD's executive involvement, I would give them the highest score with all the products we...
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Director
I can't think of anything we have asked BD for that they haven't helped us with. The vendor has...
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Director
BD did a good job of training. We had a lot of questions about what we envisioned the perfect system...
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Director
We are very interested in the optimization of our inventory shortage module. I have found this...
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Director
When implementing this solution, we had an idea of what we wanted to do and what the system would do...
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Director
I wouldn't change a lot about BD HealthSight. I am always interested in more reports and more...
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Director
BD is moving forward. They continue to work on their development.
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VP/Other Executive
The vendor has been willing to do whatever we have needed in terms of COVID-19, and they have been...
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VP/Other Executive
Everything is going pretty well with the vendor, but there have definitely been some implementation...
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VP/Other Executive
I don’t think anybody could have prepared for the problems we had with the implementation because it...
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VP/Other Executive
The solution is really easy to use because it takes our information, looks back at our history of...
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VP/Other Executive
BD has a shortage-management tool. We can put medications that we want on the list. For our...
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VP/Other Executive
The vendor doesn’t charge for every little thing because of our contract. The vendor doesn’t ask for...
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Director
We had some issues in getting the HealthSight viewer up and running. We actually liked the way our...
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Director
We have really been looking forward to getting the diversion software, but the implementation has...
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Director
I would like a little more flexibility with some of BD’s report templates around being able to get...
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Director
I think BD HealthSight is part of our long-term plans. Some of the pieces that are there are ones we...
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Director
I would definitely buy BD HealthSight again. We have realized a lot of the benefits of inventory...
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Director
I would say BD avoids charging for every little thing about as much as anybody else. We were a...
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Director
BD is pretty good about being forward thinking. The support from BD is pretty good. If we have...
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Director
When we look at the benchmarks portion of BD HealthSight, sometimes it might not necessarily make...
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Director
BD HealthSight is extremely effective. The support for BD HealthSight has been beyond great. We are...
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