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Access info about Infection Control & Monitoring on your dashboard or bookmark under

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MedMined Surveillance Advisor (Infection Control) Comments
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KLAS Research Director - Joe VanDeGraaff
Subject Expert

Joe VanDeGraaff

Research Director

joe.vandegraaff@klasresearch.com

801-734-1587

 
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User Commentary

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Manager

Service and Support

When we get the right person, BD's tech support is great. However, getting the right person is hard....

Jan 2021
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Manager

Functionality and Upgrades

The functionality with the product is great. I would recommend the product to other organizations. I...

Jan 2021
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Manager

Functionality and Upgrades

I am really happy with this product. It has been absolutely worth it. I don't know what we would...

Jan 2021
(0)
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Manager

Functionality and Upgrades

I like this product, but I wish it could do a lot more. The product would do more if we had an...

Jan 2021
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Manager

Service and Support

The vendor's support is outstandingly good. The vendor will work on problems and try to have a...

Jan 2021
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Manager

Service and Support

When I first started working at the facility, BD had a customer service line we could call whenever...

Jan 2021
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Manager

Implementation and Training

We kept asking BD for more training and didn’t get it. When I started, I started with somebody else,...

Jan 2021
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Manager

Functionality and Upgrades

We have so much COVID-19 information that the tool is helping us find. The tool's major strength is...

Jan 2021
(0)
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Manager

Relationship

We always have access to BD. During the upgrades, the communication with the vendor is more monthly,...

Jan 2021
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Manager

Service and Support

During COVID-19, the vendor developed new reports that we were able to utilize. We didn't have to...

Jan 2021
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Manager

Service and Support

I know all of BD's service people by their first names. If I don't get an answer right away, that is...

Jan 2021
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Manager

Future Outlook

A year from now, we are going to be using another system, but I think I will want this system back....

Jan 2021
(0)
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Manager

ROI / Cost (care and feeding)

We know that there is a lot going on in the background for BD to put a program like this together...

Jan 2021
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Manager

Relationship

I would be confident that anybody evaluating the solution would be getting a quality product, and...

Jan 2021
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Manager

Functionality and Upgrades

When we used to have infection prevention conferences, we would run into other infection...

Jan 2021
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Manager

Functionality and Upgrades

With the vendor, we have been able to transition to real-time surveillance. We pick something up as...

Jan 2021
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Manager

Functionality and Upgrades

We went through a couple of upgrades on the product. Any problems that arose were solved very...

Jan 2021
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Director

Service and Support

I have been very happy with BD. They work with me, and I use them all the time. For me, BD has kept...

Jan 2021
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Director

Functionality and Upgrades

BD has been very good about updating things and keeping us informed when they change things. One of...

Jan 2021
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Director

ROI / Cost (care and feeding)

One of the nice things about BD is that they don't nickel-and-dime us. If I ask BD for something,...

Jan 2021
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Director

Implementation and Training

The training from BD is very effective. Our initial training was a while ago. With COVID-19,...

Jan 2021
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Manager

Functionality and Upgrades

The system has helped me a whole lot. I use it every day. I created a dashboard using MedMined...

Jan 2021
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Manager

Relationship

I have had a good working relationship with BD for a long time. When I call my contact, if I need...

Jan 2021
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Manager

Service and Support

The system is user friendly. I don’t have any problems with it. I was trying to run a big program...

Jan 2021
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Manager

Functionality and Upgrades

The system provides the data that I need to ensure when we have patients come in that we can get...

Jan 2021
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Manager

Functionality and Upgrades

BD sent out early a program where we could run a report for COVID-19 information. They also had one...

Jan 2021
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Manager

Implementation and Training

BD always has training. When anything new comes out, we get an email letting us know that there is...

Jan 2021
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Manager

Functionality and Upgrades

One of our initiatives involved the tracking and trending of hospital-acquired C. difficile cases....

Dec 2020
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Manager

Functionality and Upgrades

One of the things I really like about MedMined Surveillance Advisor is the ability to upload...

Dec 2020
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Manager

Functionality and Upgrades

I like the ability to track and trend data over time. Running reports from the system implementation...

Dec 2020
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Manager

Service and Support

I would like a little more hands-on assistance with NHSN reporting processes. The help when it comes...

Dec 2020
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Manager

Relationship

MedMined Surveillance Advisor was purchased by BD a couple of years ago. Since the change, I haven't...

Dec 2020
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Manager

Other Observations & Comments

I would have to see whether I would buy the system again. If something else came out that was...

Dec 2020
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Manager

Implementation and Training

I would like the system to do more in terms of helping provide education for the staff members...

Dec 2020
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Manager

Service and Support

The vendor has been pretty proactive with COVID-19 and getting reports out. The vendor was pretty...

Dec 2020
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Manager

Implementation and Training

I am big on education, and the vendor promised they would provide that. They have not fulfilled that...

Dec 2020
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Manager

Functionality and Upgrades

The vendor hasn’t kept the technology up; everything is exactly the same as it was when we bought...

Dec 2020
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Manager

Implementation and Training

I can see my satisfaction being lower with the vendor in a year from now. The education piece was...

Dec 2020
(0)
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Director

Service and Support

Customer service has lagged a bit over the last couple of years. BD is not quite as visible as they...

Dec 2020
(0)
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Director

Implementation and Training

I wish BD would update their education materials. They initially promised to do so, but the...

Dec 2020
(0)
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Director

Other Observations & Comments

There are things we really love about MedMined Surveillance Advisor, but I would probably have to...

Dec 2020
(0)
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Director

Service and Support

BD is good at following up on issues when we bring things up. The system is slow, but BD’s tech...

Dec 2020
(0)
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Director

Technology

A lot of our issues with MedMined Surveillance Advisor are around technical things. The system has...

Dec 2020
(0)
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Director

Functionality and Upgrades

One of the things that we really like about MedMined Surveillance Advisor is the NIM scorecard. The...

Dec 2020
(0)
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Manager

Other Observations & Comments

I don't know that I would buy the system again. That would depend on the new technology on the...

Dec 2020
(0)
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Manager

Functionality and Upgrades

I don't see my overall satisfaction changing that much in the next year. MedMined Surveillance...

Dec 2020
(0)
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Nurse

Functionality and Upgrades

I would purchase BD's system again if there were a need. I have liked using it. It has been very...

Dec 2020
(0)
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Nurse

Functionality and Upgrades

There are things that the system misses. It sometimes doesn’t match up with the data that we run...

Dec 2020
(0)
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Nurse

Other Observations & Comments

When I first started using the system, the vendor sent out newsletters or emails about what kind of...

Dec 2020
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Nurse

Other Observations & Comments

In the last few years, I don’t think that the vendor has really done any upgrades. They had one that...

Dec 2020
(0)
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Nurse

Future Outlook

We are changing to another vendor's system, which is able to do most of the things that MedMined...

Dec 2020
(0)
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Director

Functionality and Upgrades

One of the downfalls of the system is related to the fact that we are a specialty facility. We have...

Dec 2020
(0)
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Director

Functionality and Upgrades

The system is pretty intuitive. I like the alerts and the ability to run reports historically pretty...

Dec 2020
(0)
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Director

Service and Support

We get very good support from BD. They are very responsive. They always follow up, and we have...

Dec 2020
(0)
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Director

ROI / Cost (care and feeding)

I would recommend the product. It is a good product, and the vendor has good follow-up. I think the...

Dec 2020
(0)
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Manager

Functionality and Upgrades

Every day, I am glad that I have the module because without it, our infection control would be very...

Dec 2020
(0)
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Director

Functionality and Upgrades

We have used the reporting features in the product quite a bit. We set up functionality for lab...

Dec 2020
(0)
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Director

Implementation and Training

Our training has been internal and has set up different meetings here and there whereas originally,...

Dec 2020
(0)
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Director

Functionality and Upgrades

This product has given us the ability to do clinical work. However, we are not reporting to federal...

Dec 2020
(0)
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Director

Functionality and Upgrades

I was worried when BD took over the product. However, things have been going quite well, and...

Dec 2020
(0)
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Nurse

Relationship

I know that everything has been crazy with COVID-19, but over the last year, BD's executives and...

Dec 2020
(0)
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Nurse

Service and Support

When BD's support people respond and actually start working with us, the support is very good and...

Dec 2020
(0)
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Nurse

Functionality and Upgrades

There were some glitches with the recent upgrade, and those haven't actually been fixed yet. I am...

Dec 2020
(0)
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Manager

Functionality and Upgrades

We will be replacing MedMined Surveillance Advisor within the next four years because our...

Oct 2020
(0)
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Manager

Functionality and Upgrades

We have had a couple of instances where a patient returned to the hospital with a wound after...

Oct 2020
(0)
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Manager

Implementation and Training

We haven't been pleased with the training or support from BD. We have been on Webex calls, but it...

Oct 2020
(0)
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Manager

Relationship

Our vendor account staff has changed. The person I was initially talking to changed to someone else...

Oct 2020
(0)
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 or  to see details.

Manager

Service and Support

BD has communicated when there is about to be a change in the way the system works or in its...

Oct 2020
(0)
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Manager

Future Outlook

I would like for the product to be part of our long-term plans, but if not, we will use some other...

Oct 2020
(0)
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 or  to see details.

Manager

Functionality and Upgrades

There are functionalities that have been built into the system incorrectly, such as the...

Oct 2020
(0)
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Manager

Interfacing and Integration

I don’t even know whether the system meets our integration and interoperability goals. There is some...

Oct 2020
(0)
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Manager

Functionality and Upgrades

I have figured some things out on my own, but I would rather not have to muddle through. I am not...

Oct 2020
(0)
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Manager

Service and Support

During the COVID-19 crisis, I may have gotten an email from the vendor. They also built a report...

Oct 2020
(0)
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Manager

Functionality and Upgrades

We have generally been very happy with MedMined Surveillance Advisor. It has provided us with...

Sep 2020
(0)
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Manager

Future Outlook

We are switching to a different EMR next year, and we will not be continuing with MedMined...

Sep 2020
(0)
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 or  to see details.

Manager

Functionality and Upgrades

The one thing I have difficulty with is when I run a report and look at graphs. I want the...

Sep 2020
(0)
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Manager

Functionality and Upgrades

I can go into the system no matter where I am located. I don’t have to be grounded. I can look at...

Sep 2020
(0)
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 or  to see details.

Manager

Functionality and Upgrades

When I came to the facility, the system hadn’t been completely put together. We took several years...

Sep 2020
(0)
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Manager

Functionality and Upgrades

Infection prevention teams don’t always have data analysts, support people, or secretaries to help...

Sep 2020
(0)
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Manager

Functionality and Upgrades

BD has been innovative. They have created some new applications, like NIMs, which uses markers for...

Sep 2020
(0)
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Manager

Relationship

BD does very well with personal touch. During BD's national conferences, they hold sessions with...

Sep 2020
(0)
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Manager

Service and Support

BD was quick to add COVID-19 as a reportable organism from the laboratory interface. That happened...

Sep 2020
(0)
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Manager

Functionality and Upgrades

If BD had a stronger interface with the NHSN system in terms of statistics and standard infection...

Sep 2020
(0)
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Manager

Lessons Learned

My main recommendation for other providers is to make sure everything matches between NHSN and...

Sep 2020
(0)
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Manager

Functionality and Upgrades

The reports in MedMined Surveillance Advisor are easy to build. The data crosses over quickly....

Sep 2020
(0)
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Manager

Service and Support

We have a go-to person from BD, and that person is quick to respond with answers. That is wonderful....

Sep 2020
(0)
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Manager

Other Observations & Comments

I would tell others looking at the product to check with their EHR to see that the two solutions are...

Sep 2020
(0)
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Manager

Service and Support

The vendor's backup is their strength. When I have a problem, they are on it and ready to address...

Sep 2020
(0)
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Manager

Functionality and Upgrades

I have been using the system for a few years, and it is good. It makes my job a lot easier. I am...

Sep 2020
(0)
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Manager

Implementation and Training

The product's ease of use needs to be enhanced. I don't find the system to be easy to use. I went...

Sep 2020
(0)
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Manager

Functionality and Upgrades

I use the product a lot for end-of-the-month reporting and verification that our data is accurate....

Sep 2020
(0)
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Director

Functionality and Upgrades

The product is excellent. It is easy to operate, and I know it well. I can dive in and get robust...

Aug 2020
(0)
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Director

Relationship

I know our representative from BD, and we have a very good relationship. When I need anything, I...

Aug 2020
(0)
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