MedMined Surveillance Advisor (Infection Control) Comments

 

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Commentary Summary

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User Commentary

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Manager

Functionality and Upgrades

We have generally been very happy with MedMined Surveillance Advisor. It has provided us with...

Sep 2020
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Manager

Future Outlook

We are switching to a different EMR next year, and we will not be continuing with MedMined...

Sep 2020
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Manager

Functionality and Upgrades

The one thing I have difficulty with is when I run a report and look at graphs. I want the...

Sep 2020
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Manager

Functionality and Upgrades

I can go into the system no matter where I am located. I don’t have to be grounded. I can look at...

Sep 2020
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Manager

Functionality and Upgrades

When I came to the facility, the system hadn’t been completely put together. We took several years...

Sep 2020
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Manager

Functionality and Upgrades

Infection prevention teams don’t always have data analysts, support people, or secretaries to help...

Sep 2020
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Manager

Functionality and Upgrades

BD has been innovative. They have created some new applications, like NIMs, which uses markers for...

Sep 2020
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Manager

Relationship

BD does very well with personal touch. During BD's national conferences, they hold sessions with...

Sep 2020
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Manager

Service and Support

BD was quick to add COVID-19 as a reportable organism from the laboratory interface. That happened...

Sep 2020
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Manager

Functionality and Upgrades

If BD had a stronger interface with the NHSN system in terms of statistics and standard infection...

Sep 2020
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Manager

Lessons Learned

My main recommendation for other providers is to make sure everything matches between NHSN and...

Sep 2020
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Manager

Functionality and Upgrades

The reports in MedMined Surveillance Advisor are easy to build. The data crosses over quickly....

Sep 2020
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Manager

Service and Support

We have a go-to person from BD, and that person is quick to respond with answers. That is wonderful....

Sep 2020
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Manager

Other Observations & Comments

I would tell others looking at the product to check with their EHR to see that the two solutions are...

Sep 2020
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Manager

Service and Support

The vendor's backup is their strength. When I have a problem, they are on it and ready to address...

Sep 2020
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Manager

Functionality and Upgrades

I have been using the system for a few years, and it is good. It makes my job a lot easier. I am...

Sep 2020
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Manager

Implementation and Training

The product's ease of use needs to be enhanced. I don't find the system to be easy to use. I went...

Sep 2020
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Manager

Functionality and Upgrades

I use the product a lot for end-of-the-month reporting and verification that our data is accurate....

Sep 2020
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Director

Functionality and Upgrades

The product is excellent. It is easy to operate, and I know it well. I can dive in and get robust...

Aug 2020
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Director

Relationship

I know our representative from BD, and we have a very good relationship. When I need anything, I...

Aug 2020
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VP/Other Executive

Service and Support

CareFusion's service was superior to BD's before the BD buyout.

Dec 2019
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Analyst/Coordinator

Functionality and Upgrades

MedMined Surveillance Advisor has limitations. Success depends on what people put into the system...

Dec 2019
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Analyst/Coordinator

Relationship

BD's representatives are fairly accessible. They provide a really great class that helps us know how...

Dec 2019
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Analyst/Coordinator

Functionality and Upgrades

There are a lot of duplicates in the reports, so we have to be pretty savvy at utilizing Excel to...

Dec 2019
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Analyst/Coordinator

Service and Support

The lack of follow-through is a little frustrating. I was told that BD could add a certain feature,...

Dec 2019
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Analyst/Coordinator

Interfacing and Integration

I almost wish BD had something that could integrate more with our enterprise system. Things would be...

Dec 2019
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Analyst/Coordinator

Functionality and Upgrades

I appreciate the alerts that come my way. I can create my own events, so I will be alerted if there...

Dec 2019
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Analyst/Coordinator

Functionality and Upgrades

The reporting for hospital-acquired infections is really good. We have a lot of units that we look...

Dec 2019
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Manager

Functionality and Upgrades

In terms of surveillance, the program is excellent. It gives us insights into things that would...

Dec 2019
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Manager

Service and Support

I don't receive the support and connection from the support staff that I would like to have. A lot...

Dec 2019
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Manager

ROI / Cost (care and feeding)

I don't know whether I would buy the system again. I would probably shop around and try a few more...

Dec 2019
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Manager

Functionality and Upgrades

Since we started with the product, nothing new has come out for the module. BD hasn't told us about...

Dec 2019
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Manager

Service and Support

There were times when I reached out to BD about an issue and they got back to me right away. There...

Dec 2019
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Manager

Functionality and Upgrades

Overall, the information that we get is wonderful. I just wish that I had better instructions and...

Dec 2019
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Analyst/Coordinator

ROI / Cost (care and feeding)

BD has their fees, but they don’t charge us for extra licenses or support. We can call BD and get...

Dec 2019
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Analyst/Coordinator

Implementation and Training

BD did a pretty extensive training that was mainly web based.

Dec 2019
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Manager

Future Outlook

The current version of MedMined Surveillance Advisor is missing a few things that we need. One...

Nov 2019
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Manager

Future Outlook

One thing that we can’t do with MedMined Surveillance Advisor is run certain reports regionally. In...

Nov 2019
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Manager

Technology

BD delivers new technology at a good pace. They are sometimes more advanced than we are.

Nov 2019
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Manager

Relationship

We have a dedicated account manager who is very attentive to us, and the person has assigned...

Nov 2019
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Manager

Functionality and Upgrades

Back in the old days, I had to come into the office every morning and run a stack of reports. I had...

Nov 2019
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Manager

Relationship

Our account manager bends over backwards for us, and that is impressive considering that the person...

Nov 2019
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Manager

Relationship

BD is very good about listening to the voice of the customer, and they take things into...

Nov 2019
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Manager

Implementation and Training

It has been a while since I have been to any trainings. But when I went, I was extremely satisfied....

Nov 2019
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Manager

Functionality and Upgrades

We have used BD's product for a long time. The platform is easy to use. It is intuitive. We don't...

Nov 2019
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Manager

Service and Support

Whenever I have an issue, I enter a ticket or service request, and the vendor quickly responds....

Nov 2019
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Manager

Technology

BD could improve their timelines for coming out with new technology. The newest platform and look...

Nov 2019
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Manager

Functionality and Upgrades

Because of our facility type, we have had issues with ensuring that all of the organisms are mapped....

Nov 2019
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Manager

Lessons Learned

The advice I would give to people is that if they are going to implement the system, they should be...

Nov 2019
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Manager

Functionality and Upgrades

We are trying to use the system to look at some of our surgical site infections (SSIs) related to...

Nov 2019
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Manager

Functionality and Upgrades

We rely on the system daily. The system enhances our ability to identify any infection control...

Nov 2019
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Analyst/Coordinator

Service and Support

I have been very happy with the service and the use of the product. After using the product for as...

Nov 2019
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Analyst/Coordinator

Service and Support

I have had a lot of very good, positive experiences with BD. They have been very supportive and very...

Nov 2019
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Analyst/Coordinator

Implementation and Training

Whenever BD has anything new, they always offer training opportunities. They have a monthly calendar...

Nov 2019
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Analyst/Coordinator

Relationship

Sometimes things can get a little off kilter when things get too big, but when BD notices that is...

Nov 2019
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Analyst/Coordinator

Functionality and Upgrades

One of the helpful things about MedMined Surveillance Advisor is I can easily access things for...

Nov 2019
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Analyst/Coordinator

ROI / Cost (care and feeding)

We review the contract every few years. Our price went down a little bit, and that is unusual for...

Nov 2019
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Manager

Functionality and Upgrades

BD's icons are user friendly and easy to use. If I don't know where I am going to end surveillance,...

Nov 2019
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Manager

Relationship

BD is really responsive when we have issues, and that responsiveness is greatly appreciated.

Nov 2019
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Manager

Relationship

BD has changed how we get ahold of them when we have an issue, and that change has been helpful....

Nov 2019
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Manager

Functionality and Upgrades

MedMined Surveillance Advisor is integrated with vitals data, so we have more flexibility with...

Nov 2019
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Manager

Functionality and Upgrades

We have more capabilities with the vitals data in MedMined Surveillance Advisor. We can set up...

Nov 2019
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Manager

Functionality and Upgrades

There are several reports that are built into MedMined Surveillance Advisor, and there are custom...

Nov 2019
 Helpful

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Manager

Service and Support

Implementing extra services has been difficult. We have had more difficulties with those things than...

Nov 2019
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Manager

Relationship

I have experience with another infection control product, which has more flexibility in terms of...

Nov 2019
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Manager

Functionality and Upgrades

We would like more flexibility with adding users or granting access to users, and we also would like...

Nov 2019
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Manager

Other Observations & Comments

I really haven’t seen much executive involvement from BD. The executives' involvement is a...

Oct 2019
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Manager

Future Outlook

I am very happy with MedMined Surveillance Advisor. Some of the changes that BD is going to make...

Oct 2019
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Manager

Other Observations & Comments

We had some difficulty with implementing MedMined Surveillance Advisor, but I would put the blame on...

Oct 2019
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Manager

Service and Support

BD's support is very good; calls are always happening. We have a good dialogue, and prompt responses...

Oct 2019
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Manager

Implementation and Training

BD provided a dedicated person who was willing to train our users. BD also has a great library that...

Oct 2019
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Manager

Other Observations & Comments

There are one or two little issues. For example, sometimes I can’t put some data in a report, but I...

Oct 2019
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Manager

Functionality and Upgrades

BD is pretty progressive; I have seen multiple iterations of the system, and I think BD is bringing...

Oct 2019
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Manager

Service and Support

BD's support staff members are always there, and they have backups in place in case someone is not...

Oct 2019
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Manager

ROI / Cost (care and feeding)

BD has a whole group of people who are reviewing patterns in our data and communicating with me in...

Oct 2019
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Manager

ROI / Cost (care and feeding)

The system is driving success in our department, and it is putting tools into people’s hands so that...

Oct 2019
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Manager

Technology

BD is constantly looking at upgrading and doing new things to get more of a bang for their...

Oct 2019
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Manager

Functionality and Upgrades

The functionality of the system is great. We get great reports, and users are happy with the system....

Oct 2019
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VP/Other Executive

Functionality and Upgrades

We see a lot of opportunity around healthcare-acquired infections. We are currently focusing on...

Oct 2019
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VP/Other Executive

Functionality and Upgrades

We have really struggled with getting the use of MedMined Surveillance Advisor with our end users....

Oct 2019
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Nurse

Interfacing and Integration

I like the fact that I can do a CDA report and it pulls over into the NHSN system. BD's product...

Aug 2019
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Nurse

Functionality and Upgrades

BD does the best they can, but there are some issues with the program. Our device days and patient...

Aug 2019
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Nurse

Functionality and Upgrades

One of the reports that I have to run in BD's system leaves a lot of blanks. I have to do a lot of...

Aug 2019
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