CarePayment Patient Financing (Recourse) Commentary
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Subject Expert
Don Seamons
Research Director
KLAS Research Director - Don Seamons
 
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User Commentary

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Director

Loyalty

The reason we are going to stop using CarePayment is our RCM system limits where I can house payment...

Feb 2024
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Director

Services

On some things, CarePayment was great, and on other things, they were frustrating. A lot of that was...

Feb 2024
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Director

Relationship

CarePayment definitely had the right people on the calls. When we started having some questions and...

Feb 2024
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Director

Relationship, Operations

Things with CarePayment just didn't work, but it was not all their fault. There were a lot of...

Feb 2024
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Director

Loyalty, Relationship

The firm's staff has taken care of us very nicely over the years. We have had calls with their...

Jan 2024
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Director

Relationship, Relationship, Value, Value

One way the firm could improve would be to have some increased reconciliation processes that are not...

Dec 2023
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Director

Services, Services, Value, Value

CarePayment gives our patients the flexibility to make payments over a course of time that we are...

Dec 2023
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VP/Other Executive

Relationship, Relationship

CarePayment does what they do with the advertising they do. They collect payments and provide cash...

Dec 2023
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VP/Other Executive

Services, Services, Value, Value

We can count on the cash flow from CarePayment regularly. CarePayment funds the accounts ahead of...

Dec 2023
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VP/Other Executive

Relationship, Relationship

CarePayment has account executives who come visit, and we see them at regional events and things...

Dec 2023
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VP/Other Executive

Services, Services

There is something to be said for the ease with which patients can be put into programs. They don't...

Dec 2023
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Director

Relationship, Relationship, Value, Value

We hired CarePayment mainly to provide interest-free loans to patients for medical services, and the...

Nov 2023
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Director

Relationship, Relationship, Value, Value

CarePayment has almost become an extension of our billing staff, so a lot of times, we communicate...

Nov 2023
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Director

Value

We allow patients to elect in or out of the CarePayment interest-free loan. Some patients don't want...

Nov 2023
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Director

Relationship, Relationship

CarePayment has very good customer service. It is not easy to collect a debt. With CarePayment, we...

Nov 2023
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Director

Relationship, Relationship

Our contact at CarePayment frequently reaches out before meetings to make sure everything is going...

Nov 2023
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VP/Other Executive

Relationship, Relationship

CarePayment has been a good partner. They have a program that has to be closely managed because of...

Nov 2023
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Manager

Value, Value, Value

We give late fees to encourage patients to make payments, but we reverse them. In the beginning,...

Nov 2023
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Manager

Services, Services, Services

We like how we do reconciliations with CarePayment. They have an online portal where we can see...

Nov 2023
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Manager

Relationship, Relationship, Relationship

We had a good relationship with our previous firm. We like having a good rapport and easy access....

Nov 2023
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Manager

Relationship, Relationship, Relationship

CarePayment could probably work accounts a bit harder than they do. We don't get a lot of feedback...

Nov 2023
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Director

Relationship, Relationship

CarePayment has an offering called contingency where they take accounts that we haven’t referred to...

Nov 2023
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Director

Relationship, Relationship

Our contacts at CarePayment are quick to respond, and when we escalated one issue in particular, we...

Nov 2023
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Manager

Operations, Operations

Because of our circumstances, the decision to hire CarePayment was not exactly a choice. CarePayment...

Nov 2023
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VP/Other Executive

Value, Value

I’m highly satisfied with CarePayment’s strategic ability only because interest rates and everything...

Nov 2023
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VP/Other Executive

Value, Value

Before we started working with CarePayment, we offered in-house payment plans, but it took many...

Nov 2023
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VP/Other Executive

Relationship, Relationship

CarePayment has been exceptionally creative. We are doing a lot more via email and text messaging,...

Nov 2023
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VP/Other Executive

Loyalty, Loyalty, Relationship, Relationship

We enjoy CarePayment’s partnership. We continually look at other options because we need to, but...

Nov 2023
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CFO

Relationship, Services

I would like CarePayment to improve in their ability to handle high-balance accounts for longer...

Nov 2023
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CFO

Relationship

I would tell a provider considering the firm that CarePayment has changed as we have changed. They...

Nov 2023
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VP/Other Executive

Relationship, Relationship, Operations, Operations

Partnering from the beginning with CarePayment, getting the whole process set up, and using the...

Nov 2023
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Manager

Loyalty, Relationship, Relationship

I would recommend CarePayment, but I also recommend that people do their homework, see what services...

Oct 2023
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Manager

Operations, Services, Services

CarePayment does not exceed my expectations. They help by providing pamphlets and educational...

Oct 2023
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Manager

Relationship, Relationship

CarePayment is a good company, and they provide a great resource to our hospital. I have spoken with...

Oct 2023
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Manager

Relationship, Relationship, Operations, Services

CarePayment doesn't know anything we don't tell them. They might know what patients tell them. That...

Oct 2023
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VP/Other Executive

Relationship, Relationship

With CarePayment, there are very few disputes, but if a report looks incorrect, they remediate...

Oct 2023
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VP/Other Executive

Relationship, Relationship, Operations, Operations

CarePayment has great ideas, but I think the development and rollout of things are perhaps still...

Oct 2023
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VP/Other Executive

Services, Services, Value, Value

From a reporting standpoint, custom reporting about patient behavior is something I would like more...

Oct 2023
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VP/Other Executive

Relationship, Relationship, Value, Value

CarePayment has been a really good partner by helping us continue to drive efficiency and...

Oct 2023
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VP/Other Executive

Relationship, Relationship, Value, Value

We meet with the firm on a regular basis. They continue to talk to us about ways that we can improve...

Oct 2023
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VP/Other Executive

Services, Services, Value, Value

CarePayment has continued to evolve with our EMR and has helped our patients stay within our EMR platform....

Oct 2023
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VP/Other Executive

Services, Services, Value, Value

With CarePayment, we have seen better collection rates on patients who don’t have insurance and...

Oct 2023
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VP/Other Executive

Relationship, Relationship, Services

CarePayment does a really good job. I don't know whether they exceed my expectations. That is a...

Oct 2023
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VP/Other Executive

Services

The firm has a goal to be very user friendly, and because their payment terms are generous, once...

Oct 2023
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VP/Other Executive

Relationship, Relationship, Value, Value

CarePayment is very collaborative. They definitely come to us with additional ways to expedite cash....

Oct 2023
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Manager

Relationship, Relationship

The flexibility of CarePayment’s arrangements that they offer to patients is good customer service....

Oct 2023
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Manager

Relationship, Relationship

Occasionally, we have some hiccups, but the firm is very good about communicating and trying to work...

Oct 2023
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Manager

Services, Services

The main thing the firm could improve on is with regard to how they keep accounts reconciled when...

Oct 2023
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Director

Services, Services

The recourse issues we have with CarePayment are not exactly seamless. There are sometimes accounts...

Sep 2023
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Director

Relationship, Relationship

I rave about CarePayment, but there is always room for improvement. I'm very happy with them. Their...

Sep 2023
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Manager

Relationship, Relationship

CarePayment is extremely responsive. They are available to us with no issues. We have a few of their...

Sep 2023
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Manager

Relationship, Relationship

CarePayment is very flexible to our needs. They do everything to meet our needs and expectations,...

Sep 2023
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Manager

Relationship, Relationship

From a customer service aspect, CarePayment is willing to do anything we need. They are good with...

Sep 2023
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Manager

Loyalty, Loyalty, Value, Value

CarePayment makes money for us. As long as they bring in cash, we will keep them.

Sep 2023
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Manager

Relationship, Relationship

I have a direct pipeline to two team members at CarePayment. They go above and beyond when helping...

Sep 2023
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Director

Relationship, Relationship, Services, Services

CarePayment is innovative without being assertive. Instead of reacting to issues, they are...

Sep 2023
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Director

Operations, Operations

CarePayment did some training with us, and it was very successful. They did refresher courses for...

Sep 2023
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Director

Relationship, Relationship, Services, Services

CarePayment has been really good to me. They are a recourse firm, and the thing that hurts us is...

Sep 2023
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Manager

Services, Value

CarePayment works very well for our patients. If a patient knows they are going to be coming to the...

Sep 2023
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Manager

Relationship, Services

One downside of using CarePayment's services is that we don’t communicate our files to CarePayment...

Sep 2023
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Manager

Relationship

CarePayment's communication is amazing. We have people we can send emails to if we ever get into a...

Sep 2023
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Manager

Relationship, Value

Working with CarePayment is all or nothing, and CarePayment always delivers. Also, the firm's...

Sep 2023
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Manager

Relationship, Relationship

The people at CarePayment are constantly coming to us with new ideas and products. We don't always...

Sep 2023
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Manager

Relationship, Relationship

We have used CarePayment for several years and haven't received a single complaint from a patient. I...

Sep 2023
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Manager

Services, Services

The only thing that is a small source of pain with CarePayment is that each patient needs to provide...

Sep 2023
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Manager

Relationship, Relationship

With CarePayment, the overall responsiveness has been good. If we ever have any questions, issues,...

Sep 2023
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Director

Relationship

CarePayment does a good job with their customer relations. They have reached out to me more than...

Sep 2023
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Director

Relationship

The firm is pretty good with their collections. We haven't had a lot of complaints. The firm is not...

Sep 2023
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Director

Services, Value

The only negative thing that we are still seeing is that patients are not adapting to the workflow...

Sep 2023
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Analyst/Coordinator

Relationship, Relationship

Automation is CarePayment's strength. The staff members that we interact with are knowledgeable. The...

Sep 2023
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Director

Services, Services

CarePayment's biggest strength is the inspiration to patients to make payments by making the process...

Sep 2023
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Director

Loyalty, Loyalty, Services, Services

I started reviewing other options to see whether I could improve our current state, and I probably...

Sep 2023
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Director

Relationship, Relationship

When we started with CarePayment, I was asking questions that they were already trying to answer....

Sep 2023
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Director

Value

We hired CarePayment to help us expand our patient experience. We have been successful, and we are...

Sep 2023
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Analyst/Coordinator

Value, Value

CarePayment charges when they are supposed to charge us, and they give us credits when they are...

Sep 2023
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Analyst/Coordinator

Relationship, Relationship

There is still room for improvement with the CarePayment staff. They comprehend when we explain...

Sep 2023
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Analyst/Coordinator

Relationship, Relationship

A CarePayment product came out recently, and the firm did not do well executing it. We came across...

Sep 2023
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VP/Other Executive

Loyalty, Relationship, Relationship

I do have my ups and downs every now and then with CarePayment. Things are taken care of 99% of the...

Sep 2023
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VP/Other Executive

Relationship, Relationship

The contact person I work with is awesome. If I have any issues, I can text or call that person,...

Sep 2023
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VP/Other Executive

Relationship, Relationship

We have a great relationship with CarePayment. They are doing a lot of work for us. They have the...

Sep 2023
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VP/Other Executive

Services, Services

I can only think of one thing the firm can improve. Some patients don't realize that CarePayment is...

Sep 2023
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Director

Relationship, Relationship, Services, Services

If we have any issues, we can go to CarePayment and get things fixed.

Sep 2023
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Director

Value, Value

If we are trying to collect money ahead of time and get money in the door, the firm can do that....

Sep 2023
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Director

Operations, Services, Value, Value

There are some months when CarePayment collects more than others, but I would still say they exceed...

Sep 2023
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Director

Operations

In the beginning, there was some confusion with the firm regarding the reporting.

Sep 2023
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Manager

Relationship, Services

From the start, CarePayment has been very patient, even when we have run into different file and...

Aug 2023
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Manager

Relationship

CarePayment is very good at working with us on our projects and the ideas that we throw at them.

Aug 2023
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Director

Loyalty, Loyalty, Relationship, Relationship

CarePayment is a great partner; they work with us step-by-step through the whole process. Their...

Aug 2023
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Director

Relationship, Relationship

With the exception of some years during the COVID-19 pandemic, CarePayment holds an off-site...

Aug 2023
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Director

Services, Services

There are a few things with CarePayment that I would do a little differently. For example, if we...

Aug 2023
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Director

Relationship, Relationship

Things are going really well with CarePayment; they are a great partner. Anytime we have any issues...

Aug 2023
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Director

Value, Value

After working with CarePayment, our executives were concerned about our fees, and so the firm took...

Aug 2023
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