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CarePayment Patient Financing (Recourse) Commentary
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Subject Expert
Josh Naegle
Associate Engagement Partner
KLAS Associate Engagement Partner - Josh Naegle
 

Commentary Summary

Performance details

Comment Type Breakout

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Neutral
Negative
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User Commentary

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VP/Other Executive

Relationship

CarePayment is a collaborative partner. They are open to feedback and willing to customize solutions...

Unrated
Feb 2026

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VP/Other Executive

Services

CarePayment is embedded directly with one of our systems, but I would like to see more automation if...

Unrated
Feb 2026

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Director

Relationship, Operations

We are very happy with our partnership with CarePayment.

Unrated
Dec 2025

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CFO

Operations

CarePayment guided us through the implementation and quickly helped to resolve things. We didn't...

Unrated
Dec 2025

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VP/Other Executive

Relationship

I believe CarePayment is a great partner and will adhere to the commitment put forth in our...

Unrated
Dec 2025

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Director

Relationship, Services

We have been pleased with our services from CarePayment.

Unrated
Dec 2025

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Director

Relationship

I have been in contact with some of the higher-ups from CarePayment. The firm has been very...

Unrated
Dec 2025

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Director

Relationship

There have been no issues at all with CarePayment. We have not had any complaints or disruptions...

Unrated
Dec 2025

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Director

Loyalty, Operations

The key factors that influenced our decision when choosing between recourse and nonrecourse...

Unrated
Dec 2025

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Director

Operations, Value

CarePayment is exceeding what we thought they would be able to do. We are getting our money earlier...

Unrated
Dec 2025

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Director

Relationship, Operations

CarePayment is great at helping with the adoption of their services. There is nothing they could...

Unrated
Dec 2025

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Director

Loyalty, Services

One of the things we wanted to make sure of was that CarePayment integrated with our main systems....

Unrated
Dec 2025

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Director

Relationship, Operations, Services

I am pretty hard on our outsourced partners because they represent us. Anything that reduces the...

Unrated
Dec 2025

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Director

Loyalty, Operations

CarePayment handles our financing options for patients who need extended payment arrangements. We...

Unrated
Dec 2025

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Director

Operations

We have a pretty set model, and there are no surprises with CarePayment. The model is based on the...

Unrated
Dec 2025

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Manager

Relationship, Services

CarePayment is always very responsive. CarePayment has direct contact with our patients. They have...

Unrated
Nov 2025

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Manager

Relationship, Operations

What we always say about CarePayment is that they are the one third-party administrator that we deal...

Unrated
Nov 2025

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Analyst/Coordinator

Loyalty, Value

We have started discussions about possible nonrecourse options and the fees and processes that would...

Unrated
Sep 2025

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Director

Relationship

CarePayment works closely with Epic and has embedded their features into our Epic software....

Unrated
Sep 2025

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Director

Relationship

There are a lot more players in this field now than when we first went with CarePayment, but I would...

Unrated
Sep 2025

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Director

Relationship

We have regular meetings with CarePayment. If we need special projects, the firm is always there.

Unrated
Sep 2025

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Director

Operations

CarePayment’s invoicing is a little clumsy. Our finance people really wanted the invoicing situation...

Unrated
Sep 2025

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Director

Loyalty, Value

The reason for financing is to improve cash flow for the institution. It also improves access to...

Unrated
Sep 2025

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Director

Operations

CarePayment has really helped us with their invoicing. They don't send us a monthly invoice. They...

Unrated
Sep 2025

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Manager

Relationship, Operations, Services

We are getting some patient engagement with CarePayment, but we would obviously like more. They are...

Unrated
Sep 2025

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Manager

Operations

We are definitely not extremely satisfied with CarePayment, but they are meeting our needs. There...

Unrated
Sep 2025

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Manager

Services, Value

From a patient's perspective, CarePayment is a good financing option. From an organization's...

Unrated
Sep 2025

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VP/Other Executive

Value

CarePayment doesn’t charge me for every little thing, but on some things, I don't think they should...

Unrated
Sep 2025

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VP/Other Executive

Relationship, Services

CarePayment has a program, and that is kind of it. It isn't like they are very innovative. The firm...

Unrated
Sep 2025

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VP/Other Executive

Loyalty

I would recommend CarePayment with caution, but that is just due to the space they are in. People...

Unrated
Sep 2025

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VP/Other Executive

Services

CarePayment does a pretty good job of integrating into our EHR. They have a tab and all that kind of...

Unrated
Sep 2025

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VP/Other Executive

Operations

We had a situation where CarePayment was a little out of their comfort zone, and they funded some...

Unrated
Sep 2025

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Manager

Relationship

We get along really well with the CarePayment's representatives, and it is easy to find information...

Unrated
Aug 2025

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Manager

Loyalty, Value

The key factor influencing our decision when choosing between recourse and nonrecourse patient...

Unrated
Aug 2025

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Manager

Relationship, Services

We would like to have something like a document that explains all the different lines of service...

Unrated
Aug 2025

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Manager

Relationship

CarePayment is very communicative with our patients. Once the firm receives an account from us, they...

Unrated
Aug 2025

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Manager

Relationship

CarePayment is really great and personable to work with. They are very responsive. We have recurring...

Unrated
Aug 2025

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Manager

Loyalty, Relationship, Value

The way that the firm's system integrates with ours just isn't working at all. It creates a lot of...

Unrated
Aug 2025

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