CarePayment Patient Financing (Recourse) Commentary
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Subject Expert
Don Seamons
Research Director
Commentary Summary
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User Commentary
Relationship, Services
CarePayment is always very responsive. CarePayment has direct contact with our patients. They have...
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Relationship, Operations
What we always say about CarePayment is that they are the one third-party administrator that we deal...
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Loyalty, Value
We have started discussions about possible nonrecourse options and the fees and processes that would...
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Relationship
CarePayment works closely with Epic and has embedded their features into our Epic software....
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Relationship
There are a lot more players in this field now than when we first went with CarePayment, but I would...
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Relationship
We have regular meetings with CarePayment. If we need special projects, the firm is always there.
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Operations
CarePayment’s invoicing is a little clumsy. Our finance people really wanted the invoicing situation...
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Loyalty, Value
The reason for financing is to improve cash flow for the institution. It also improves access to...
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Operations
CarePayment has really helped us with their invoicing. They don't send us a monthly invoice. They...
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Relationship, Operations, Services
We are getting some patient engagement with CarePayment, but we would obviously like more. They are...
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Operations
We are definitely not extremely satisfied with CarePayment, but they are meeting our needs. There...
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Services, Value
From a patient's perspective, CarePayment is a good financing option. From an organization's...
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Value
CarePayment doesn’t charge me for every little thing, but on some things, I don't think they should...
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Relationship, Services
CarePayment has a program, and that is kind of it. It isn't like they are very innovative. The firm...
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Loyalty
I would recommend CarePayment with caution, but that is just due to the space they are in. People...
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Services
CarePayment does a pretty good job of integrating into our EHR. They have a tab and all that kind of...
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Operations
We had a situation where CarePayment was a little out of their comfort zone, and they funded some...
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Relationship
We get along really well with the CarePayment's representatives, and it is easy to find information...
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Loyalty, Value
The key factor influencing our decision when choosing between recourse and nonrecourse patient...
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Relationship, Services
We would like to have something like a document that explains all the different lines of service...
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Relationship
CarePayment is very communicative with our patients. Once the firm receives an account from us, they...
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Relationship
CarePayment is really great and personable to work with. They are very responsive. We have recurring...
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Loyalty, Relationship, Value
The way that the firm's system integrates with ours just isn't working at all. It creates a lot of...
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Relationship
CarePayment definitely meets expectations well. They are responsive and receptive to feedback, and...
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Relationship, Services
CarePayment does a good job. They are not blowing me out of the water, but they do a good job. It...
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Relationship
I think CarePayment is a good option for our patients. We did have some issues starting off that...
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Operations, Services
We did implement a process where at a certain point, we automatically refer patients to CarePayment,...
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Value
CarePayment offers 0% interest to the patient for long-term financing, so we can expand the payment...
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Loyalty, Relationship, Services
I would tell others considering CarePayment about their willingness with contracts to make sure that...
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Services
I would like to see CarePayment offer preestimate patient financing before the service has actually...
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Relationship
CarePayment always has summits to bring leaders or hospitals in and figure out what they can do...
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Operations
I would highlight CarePayment's ease of implementation and communication. They are pretty organized...
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Relationship
CarePayment has very good customer service. They are very responsive. We had some concerns at one...
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Operations, Services
CarePayment’s technology works well with most organizations’ host systems. I had a few different...
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Relationship
There have been times when we have had client representatives who I didn't feel were adequate. That...
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Operations, Services
CarePayment does really well with implementations. They do really well with IT. One of the issues I...
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Value
CarePayment is always here to support us. They try not to harass me when I'm busy. But at the same...
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Operations
CarePayment is always trying to find new ways to drive patient engagement. They constantly monitor...
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Relationship, Operations, Value
I would not buy CarePayment's service again. I would not recommend CarePayment. We haven't really...
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Services
CarePayment takes in accounts and decides whether certain patients meet the requirements of fully...
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Services
The way CarePayment's technology integrates with our internal system could be better. Because of the...
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Services
I don't know that there is really anything that the firm can do to improve patient adoption of the...
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Relationship, Operations
I have no complaints about CarePayment at all. When they first came in, they were very hands on in...
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Relationship, Operations
As long as we educate our patients when they are here, they respond well to CarePayment. Otherwise,...
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Operations, Services
We get different feedback from the customers who are returned to us. Then again, we get people who...
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Value
The firm is great to work with. I would just say the engagement is an expensive proposition. When...
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Relationship
The firm is very good and collaborative to work with. I do think they are always trying to figure...
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Relationship, Operations
Our contract is a little different, so CarePayment has really worked with us to make a unique...
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Relationship, Services
A lot of times, our CarePayment contacts will go behind the scenes to get to an executive, who then...
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Value
CarePayment is incredibly expensive for the provider. It is expensive, and that makes it hard to...
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Relationship, Services
We have gotten CarePayment up and running. They are doing well. We are still tweaking things. Our...
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