CarePayment Patient Financing (Recourse) Commentary
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Don Seamons
Research Director
KLAS Research Director - Don Seamons
 
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User Commentary

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Director

Relationship, Operations, Value

I would not buy CarePayment's service again. I would not recommend CarePayment. We haven't really...

Feb 2025
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Director

Services

CarePayment takes in accounts and decides whether certain patients meet the requirements of fully...

Feb 2025
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Manager

Services

The way CarePayment's technology integrates with our internal system could be better. Because of the...

Feb 2025
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Manager

Services

I don't know that there is really anything that the firm can do to improve patient adoption of the...

Feb 2025
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VP/Other Executive

Relationship, Operations

I have no complaints about CarePayment at all. When they first came in, they were very hands on in...

Jan 2025
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VP/Other Executive

Relationship, Operations

As long as we educate our patients when they are here, they respond well to CarePayment. Otherwise,...

Jan 2025
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Analyst/Coordinator

Operations, Services

We get different feedback from the customers who are returned to us. Then again, we get people who...

Jan 2025
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VP/Other Executive

Value

The firm is great to work with. I would just say the engagement is an expensive proposition. When...

Jan 2025
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VP/Other Executive

Relationship

The firm is very good and collaborative to work with. I do think they are always trying to figure...

Jan 2025
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VP/Other Executive

Relationship, Operations

Our contract is a little different, so CarePayment has really worked with us to make a unique...

Dec 2024
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VP/Other Executive

Relationship, Services

A lot of times, our CarePayment contacts will go behind the scenes to get to an executive, who then...

Dec 2024
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VP/Other Executive

Value

CarePayment is incredibly expensive for the provider. It is expensive, and that makes it hard to...

Dec 2024
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VP/Other Executive

Relationship, Services

We have gotten CarePayment up and running. They are doing well. We are still tweaking things. Our...

Dec 2024
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Manager

Loyalty

We are working on getting some additional things set up with CarePayment. We don't have those...

Sep 2024
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Manager

Services

I like the fact that CarePayment offers longer payment terms than we typically like to keep...

Sep 2024
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Manager

Operations

I like the firm’s portal. It is very user friendly. We are able to easily access our accounts and...

Sep 2024
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Manager

Relationship, Value

There were a few hidden fees. For example, the firm collects a fee for collections, and they charged...

Sep 2024
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Manager

Operations

We have had a lot of issues with the system integration, so just improving on that part would make...

Sep 2024
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Manager

Relationship, Services

There have been talks about not moving forward with CarePayment in the future. I have personally had...

Sep 2024
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CFO

Relationship

To exceed our expectations, CarePayment would have to show an increasing collection rate. They could...

May 2024
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CFO

Relationship

This solution fits the correct niche, and CarePayment is a solid extension of our organization's...

May 2024
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