CarePayment Patient Financing (Recourse) Commentary
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Subject Expert
Don Seamons
Research Director
Commentary Summary
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User Commentary
Relationship
CarePayment definitely meets expectations well. They are responsive and receptive to feedback, and...
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Relationship, Services
CarePayment does a good job. They are not blowing me out of the water, but they do a good job. It...
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Relationship
I think CarePayment is a good option for our patients. We did have some issues starting off that...
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Operations, Services
We did implement a process where at a certain point, we automatically refer patients to CarePayment,...
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Value
CarePayment offers 0% interest to the patient for long-term financing, so we can expand the payment...
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Loyalty, Relationship, Services
I would tell others considering CarePayment about their willingness with contracts to make sure that...
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Services
I would like to see CarePayment offer preestimate patient financing before the service has actually...
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Relationship
CarePayment always has summits to bring leaders or hospitals in and figure out what they can do...
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Operations
I would highlight CarePayment's ease of implementation and communication. They are pretty organized...
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Relationship
CarePayment has very good customer service. They are very responsive. We had some concerns at one...
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Operations, Services
CarePayment’s technology works well with most organizations’ host systems. I had a few different...
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Relationship
There have been times when we have had client representatives who I didn't feel were adequate. That...
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Operations, Services
CarePayment does really well with implementations. They do really well with IT. One of the issues I...
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Value
CarePayment is always here to support us. They try not to harass me when I'm busy. But at the same...
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Operations
CarePayment is always trying to find new ways to drive patient engagement. They constantly monitor...
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Relationship, Operations, Value
I would not buy CarePayment's service again. I would not recommend CarePayment. We haven't really...
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Services
CarePayment takes in accounts and decides whether certain patients meet the requirements of fully...
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Services
The way CarePayment's technology integrates with our internal system could be better. Because of the...
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Services
I don't know that there is really anything that the firm can do to improve patient adoption of the...
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Relationship, Operations
I have no complaints about CarePayment at all. When they first came in, they were very hands on in...
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Relationship, Operations
As long as we educate our patients when they are here, they respond well to CarePayment. Otherwise,...
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Operations, Services
We get different feedback from the customers who are returned to us. Then again, we get people who...
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Value
The firm is great to work with. I would just say the engagement is an expensive proposition. When...
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Relationship
The firm is very good and collaborative to work with. I do think they are always trying to figure...
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Relationship, Operations
Our contract is a little different, so CarePayment has really worked with us to make a unique...
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Relationship, Services
A lot of times, our CarePayment contacts will go behind the scenes to get to an executive, who then...
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Value
CarePayment is incredibly expensive for the provider. It is expensive, and that makes it hard to...
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Relationship, Services
We have gotten CarePayment up and running. They are doing well. We are still tweaking things. Our...
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Loyalty
We are working on getting some additional things set up with CarePayment. We don't have those...
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Services
I like the fact that CarePayment offers longer payment terms than we typically like to keep...
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Operations
I like the firm’s portal. It is very user friendly. We are able to easily access our accounts and...
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Relationship, Value
There were a few hidden fees. For example, the firm collects a fee for collections, and they charged...
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Operations
We have had a lot of issues with the system integration, so just improving on that part would make...
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Relationship, Services
There have been talks about not moving forward with CarePayment in the future. I have personally had...
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Relationship
To exceed our expectations, CarePayment would have to show an increasing collection rate. They could...
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Relationship
This solution fits the correct niche, and CarePayment is a solid extension of our organization's...
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