CarePayment Patient Financing (Recourse) Commentary
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Subject Expert
Don Seamons
Research Director
Commentary Summary
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User Commentary
Relationship, Operations
Our contract is a little different, so CarePayment has really worked with us to make a unique...
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Relationship, Services
A lot of times, our CarePayment contacts will go behind the scenes to get to an executive, who then...
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Value
CarePayment is incredibly expensive for the provider. It is expensive, and that makes it hard to...
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Relationship, Services
We have gotten CarePayment up and running. They are doing well. We are still tweaking things. Our...
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Relationship
I think CarePayment is a good option for our patients. We did have some issues starting off that...
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Operations, Services
We did implement a process where at a certain point, we automatically refer patients to CarePayment,...
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Relationship
CarePayment definitely meets expectations well. They are responsive and receptive to feedback, and...
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Relationship, Services
CarePayment does a good job. They are not blowing me out of the water, but they do a good job. It...
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Loyalty
We are working on getting some additional things set up with CarePayment. We don't have those...
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Services
I like the fact that CarePayment offers longer payment terms than we typically like to keep...
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Operations
I like the firm’s portal. It is very user friendly. We are able to easily access our accounts and...
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Relationship, Value
There were a few hidden fees. For example, the firm collects a fee for collections, and they charged...
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Operations
We have had a lot of issues with the system integration, so just improving on that part would make...
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Relationship, Services
There have been talks about not moving forward with CarePayment in the future. I have personally had...
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Relationship
There have been times when we have had client representatives who I didn't feel were adequate. That...
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Relationship
CarePayment always has summits to bring leaders or hospitals in and figure out what they can do...
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Relationship
CarePayment has very good customer service. They are very responsive. We had some concerns at one...
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Operations, Services
CarePayment does really well with implementations. They do really well with IT. One of the issues I...
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Operations
I would highlight CarePayment's ease of implementation and communication. They are pretty organized...
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Value
CarePayment is always here to support us. They try not to harass me when I'm busy. But at the same...
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Relationship
To exceed our expectations, CarePayment would have to show an increasing collection rate. They could...
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Relationship
This solution fits the correct niche, and CarePayment is a solid extension of our organization's...
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Loyalty
The reason we are going to stop using CarePayment is our RCM system limits where I can house payment...
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Services
On some things, CarePayment was great, and on other things, they were frustrating. A lot of that was...
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Relationship
CarePayment definitely had the right people on the calls. When we started having some questions and...
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Relationship, Operations
Things with CarePayment just didn't work, but it was not all their fault. There were a lot of...
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Loyalty, Relationship
The firm's staff has taken care of us very nicely over the years. We have had calls with their...
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Relationship, Value
One way the firm could improve would be to have some increased reconciliation processes that are not...
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Services, Value
CarePayment gives our patients the flexibility to make payments over a course of time that we are...
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