CarePayment Patient Financing (Recourse) Commentary
Filtered view: All
Subject Expert
Don Seamons
Research Director
Commentary Summary
If you don't have a login, getting started is easy.
User Commentary
Loyalty
We are working on getting some additional things set up with CarePayment. We don't have those...
Login or Create an Account to see details.
Services
I like the fact that CarePayment offers longer payment terms than we typically like to keep...
Login or Create an Account to see details.
Operations
I like the firm’s portal. It is very user friendly. We are able to easily access our accounts and...
Login or Create an Account to see details.
Relationship, Value
There were a few hidden fees. For example, the firm collects a fee for collections, and they charged...
Login or Create an Account to see details.
Operations
We have had a lot of issues with the system integration, so just improving on that part would make...
Login or Create an Account to see details.
Relationship, Services
There have been talks about not moving forward with CarePayment in the future. I have personally had...
Login or Create an Account to see details.
Relationship
There have been times when we have had client representatives who I didn't feel were adequate. That...
Login or Create an Account to see details.
Relationship
CarePayment always has summits to bring leaders or hospitals in and figure out what they can do...
Login or Create an Account to see details.
Relationship
CarePayment has very good customer service. They are very responsive. We had some concerns at one...
Login or Create an Account to see details.
Operations, Services
CarePayment does really well with implementations. They do really well with IT. One of the issues I...
Login or Create an Account to see details.
Operations
I would highlight CarePayment's ease of implementation and communication. They are pretty organized...
Login or Create an Account to see details.
Value
CarePayment is always here to support us. They try not to harass me when I'm busy. But at the same...
Login or Create an Account to see details.
Relationship
To exceed our expectations, CarePayment would have to show an increasing collection rate. They could...
Login or Create an Account to see details.
Relationship
This solution fits the correct niche, and CarePayment is a solid extension of our organization's...
Login or Create an Account to see details.
Loyalty
The reason we are going to stop using CarePayment is our RCM system limits where I can house payment...
Login or Create an Account to see details.
Services
On some things, CarePayment was great, and on other things, they were frustrating. A lot of that was...
Login or Create an Account to see details.
Relationship
CarePayment definitely had the right people on the calls. When we started having some questions and...
Login or Create an Account to see details.
Relationship, Operations
Things with CarePayment just didn't work, but it was not all their fault. There were a lot of...
Login or Create an Account to see details.
Loyalty, Relationship
The firm's staff has taken care of us very nicely over the years. We have had calls with their...
Login or Create an Account to see details.
Relationship, Value
One way the firm could improve would be to have some increased reconciliation processes that are not...
Login or Create an Account to see details.
Services, Value
CarePayment gives our patients the flexibility to make payments over a course of time that we are...
Login or Create an Account to see details.
Relationship
CarePayment does what they do with the advertising they do. They collect payments and provide cash...
Login or Create an Account to see details.
Services, Value
We can count on the cash flow from CarePayment regularly. CarePayment funds the accounts ahead of...
Login or Create an Account to see details.
Relationship
CarePayment has account executives who come visit, and we see them at regional events and things...
Login or Create an Account to see details.
Services
There is something to be said for the ease with which patients can be put into programs. They don't...
Login or Create an Account to see details.
Relationship, Value
We hired CarePayment mainly to provide interest-free loans to patients for medical services, and the...
Login or Create an Account to see details.
Relationship, Value
CarePayment has almost become an extension of our billing staff, so a lot of times, we communicate...
Login or Create an Account to see details.
Value
We allow patients to elect in or out of the CarePayment interest-free loan. Some patients don't want...
Login or Create an Account to see details.
Relationship
CarePayment has very good customer service. It is not easy to collect a debt. With CarePayment, we...
Login or Create an Account to see details.
Relationship
Our contact at CarePayment frequently reaches out before meetings to make sure everything is going...
Login or Create an Account to see details.
Relationship
CarePayment has been a good partner. They have a program that has to be closely managed because of...
Login or Create an Account to see details.
Value
We give late fees to encourage patients to make payments, but we reverse them. In the beginning,...
Login or Create an Account to see details.
Services
We like how we do reconciliations with CarePayment. They have an online portal where we can see...
Login or Create an Account to see details.
Relationship
We had a good relationship with our previous firm. We like having a good rapport and easy access....
Login or Create an Account to see details.
Relationship
CarePayment could probably work accounts a bit harder than they do. We don't get a lot of feedback...
Login or Create an Account to see details.
Relationship
CarePayment has an offering called contingency where they take accounts that we haven’t referred to...
Login or Create an Account to see details.
Relationship
Our contacts at CarePayment are quick to respond, and when we escalated one issue in particular, we...
Login or Create an Account to see details.
Operations
Because of our circumstances, the decision to hire CarePayment was not exactly a choice. CarePayment...
Login or Create an Account to see details.
Value
I’m highly satisfied with CarePayment’s strategic ability only because interest rates and everything...
Login or Create an Account to see details.
Value
Before we started working with CarePayment, we offered in-house payment plans, but it took many...
Login or Create an Account to see details.
Relationship
CarePayment has been exceptionally creative. We are doing a lot more via email and text messaging,...
Login or Create an Account to see details.
Loyalty, Relationship
We enjoy CarePayment’s partnership. We continually look at other options because we need to, but...
Login or Create an Account to see details.
Relationship, Services
I would like CarePayment to improve in their ability to handle high-balance accounts for longer...
Login or Create an Account to see details.
Relationship
I would tell a provider considering the firm that CarePayment has changed as we have changed. They...
Login or Create an Account to see details.
Relationship, Operations
Partnering from the beginning with CarePayment, getting the whole process set up, and using the...
Login or Create an Account to see details.
Loyalty, Relationship
I would recommend CarePayment, but I also recommend that people do their homework, see what services...
Login or Create an Account to see details.
Operations, Services
CarePayment does not exceed my expectations. They help by providing pamphlets and educational...
Login or Create an Account to see details.
Relationship
CarePayment is a good company, and they provide a great resource to our hospital. I have spoken with...
Login or Create an Account to see details.
Relationship, Operations, Services
CarePayment doesn't know anything we don't tell them. They might know what patients tell them. That...
Login or Create an Account to see details.
Relationship
With CarePayment, there are very few disputes, but if a report looks incorrect, they remediate...
Login or Create an Account to see details.
Relationship, Operations
CarePayment has great ideas, but I think the development and rollout of things are perhaps still...
Login or Create an Account to see details.
Services, Value
From a reporting standpoint, custom reporting about patient behavior is something I would like more...
Login or Create an Account to see details.
Relationship, Value
CarePayment has been a really good partner by helping us continue to drive efficiency and...
Login or Create an Account to see details.
Relationship, Value
We meet with the firm on a regular basis. They continue to talk to us about ways that we can improve...
Login or Create an Account to see details.
Services, Value
CarePayment has continued to evolve with our EMR and has helped our patients stay within our EMR platform....
Login or Create an Account to see details.
Services, Value
With CarePayment, we have seen better collection rates on patients who don’t have insurance and...
Login or Create an Account to see details.
Relationship, Services
CarePayment does a really good job. I don't know whether they exceed my expectations. That is a...
Login or Create an Account to see details.
Services
The firm has a goal to be very user friendly, and because their payment terms are generous, once...
Login or Create an Account to see details.
Relationship, Value
CarePayment is very collaborative. They definitely come to us with additional ways to expedite cash....
Login or Create an Account to see details.
Relationship
The flexibility of CarePayment’s arrangements that they offer to patients is good customer service....
Login or Create an Account to see details.
Relationship
Occasionally, we have some hiccups, but the firm is very good about communicating and trying to work...
Login or Create an Account to see details.
Services
The main thing the firm could improve on is with regard to how they keep accounts reconciled when...
Login or Create an Account to see details.
Services
The recourse issues we have with CarePayment are not exactly seamless. There are sometimes accounts...
Login or Create an Account to see details.
Relationship
I rave about CarePayment, but there is always room for improvement. I'm very happy with them. Their...
Login or Create an Account to see details.
Relationship
CarePayment is extremely responsive. They are available to us with no issues. We have a few of their...
Login or Create an Account to see details.
Relationship
CarePayment is very flexible to our needs. They do everything to meet our needs and expectations,...
Login or Create an Account to see details.
Relationship
From a customer service aspect, CarePayment is willing to do anything we need. They are good with...
Login or Create an Account to see details.
Loyalty, Value
CarePayment makes money for us. As long as they bring in cash, we will keep them.
Login or Create an Account to see details.
Relationship
I have a direct pipeline to two team members at CarePayment. They go above and beyond when helping...
Login or Create an Account to see details.
Relationship, Services
CarePayment is innovative without being assertive. Instead of reacting to issues, they are...
Login or Create an Account to see details.
Operations
CarePayment did some training with us, and it was very successful. They did refresher courses for...
Login or Create an Account to see details.
Relationship, Services
CarePayment has been really good to me. They are a recourse firm, and the thing that hurts us is...
Login or Create an Account to see details.
Services, Value
CarePayment works very well for our patients. If a patient knows they are going to be coming to the...
Login or Create an Account to see details.
Relationship, Services
One downside of using CarePayment's services is that we don’t communicate our files to CarePayment...
Login or Create an Account to see details.
Relationship
CarePayment's communication is amazing. We have people we can send emails to if we ever get into a...
Login or Create an Account to see details.
Relationship, Value
Working with CarePayment is all or nothing, and CarePayment always delivers. Also, the firm's...
Login or Create an Account to see details.
Relationship
The people at CarePayment are constantly coming to us with new ideas and products. We don't always...
Login or Create an Account to see details.
Relationship
We have used CarePayment for several years and haven't received a single complaint from a patient. I...
Login or Create an Account to see details.
Services
The only thing that is a small source of pain with CarePayment is that each patient needs to provide...
Login or Create an Account to see details.
Relationship
With CarePayment, the overall responsiveness has been good. If we ever have any questions, issues,...
Login or Create an Account to see details.
Relationship
CarePayment does a good job with their customer relations. They have reached out to me more than...
Login or Create an Account to see details.
Relationship
The firm is pretty good with their collections. We haven't had a lot of complaints. The firm is not...
Login or Create an Account to see details.
Services, Value
The only negative thing that we are still seeing is that patients are not adapting to the workflow...
Login or Create an Account to see details.
Relationship
Automation is CarePayment's strength. The staff members that we interact with are knowledgeable. The...
Login or Create an Account to see details.
Services
CarePayment's biggest strength is the inspiration to patients to make payments by making the process...
Login or Create an Account to see details.
Loyalty, Services
I started reviewing other options to see whether I could improve our current state, and I probably...
Login or Create an Account to see details.
Relationship
When we started with CarePayment, I was asking questions that they were already trying to answer....
Login or Create an Account to see details.
Value
We hired CarePayment to help us expand our patient experience. We have been successful, and we are...
Login or Create an Account to see details.
Value
CarePayment charges when they are supposed to charge us, and they give us credits when they are...
Login or Create an Account to see details.
Relationship
There is still room for improvement with the CarePayment staff. They comprehend when we explain...
Login or Create an Account to see details.
Relationship
A CarePayment product came out recently, and the firm did not do well executing it. We came across...
Login or Create an Account to see details.
​
Featured Report
Preferences