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Transfer Center Comments
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Subject Expert
Commentary Summary
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User Commentary
Director
I haven’t been able to do any reports for over a year out of Central Logic's solution. The...
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Director
I appreciate Central Logic’s willingness to fix the problems within Transfer Center. It is the speed...
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Director
If the nurses call the Transfer Center service department, the people in that department are very...
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Director
We used Transfer Center the way we were trained to use it. Whenever we were trying to identify where...
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Manager
We do our own reporting. We don’t think the Transfer Center reporting suite is sophisticated enough...
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Manager
When we put in a support ticket, Central Logic is pretty good at getting back to us and resolving...
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Manager
There is some discussion of doing some more internal development. We are a large organization, and...
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Manager
Central Logic is a niche vendor. There aren’t a lot of transfer-center software systems. Prior to us...
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Manager
Central Logic’s pricing scheme or pattern didn’t make a whole lot of sense to us. It didn't reflect...
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Manager
The vendor has a good bit of turnover with the people that are assigned to us. When we get up to...
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Manager
We have asked Central Logic for several enhancements to connect to our Active Directory so that we...
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Director
The ongoing support is the same no matter what area I call. The customer service makes me feel like...
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Director
Central Logic is very proactive. When COVID-19 hit, they called us and asked whether we were...
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Director
The impact of a command center is that when we bring patients in, we have control and flexibility....
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Director
It has been a while now, and we haven't moved forward with the advanced reporting. That piece has...
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Director
I think Central Logic overdelivers, and I appreciate that. The product is very creative and...
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Director
I really love Central Logic's willingness to deliver new technology for our needs. If we have an...
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Director
I think the vendor is very proactive regarding COVID-19. There are a lot of different individuals...
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Director
I would say Transfer Center is worth the money. At one point, we had to ask for a discount for a...
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Director
The overall performance of the product has been excellent. I am always recommending it. I really...
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Director
Overall, I would rate Central Logic high for their implementation services. Their advanced reporting...
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Director
I have not wanted a whole lot more than what I have needed in terms of integration. There are...
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VP/Other Executive
Our biggest barrier to fully optimizing Transfer Center is converting the available data into...
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VP/Other Executive
Having our Central Logic command center has had a significant impact on us. We are the central hub...
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Director
Central Logic supported us through COVID-19 very well. We did a lot of things with them. Central...
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Director
I am not sure whether I would buy Transfer Center again. At the time, Transfer Center was the right...
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Director
We haven't made many changes with Central Logic. Our recent upgrade gave us a small enhancement for...
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Director
What I like about Transfer Center is the flexibility and ease of changing configurations. The size...
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Director
There are improvements in newer versions of Transfer Center, and those address some of my issues....
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Director
Every tool has its advantages and disadvantages. At the time, the solution was what we needed. It...
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Director
We could never get the vendor's support team to help us; that was terrible. It took a lot of...
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Director
I would rate Central Logic very low because of their customer service, training, and access. Our...
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Director
Central Logic’s salespeople are beyond aggressive. If the product weren’t good, we would never want...
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VP/Other Executive
Central Logic is a little tit for tat lately. That might be because the leadership has changed. I am...
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VP/Other Executive
I have an issue with the reporting. Central Logic has to come up with a better way to handle the...
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Manager
The vendor is amazing. The technology is amazing. We love the way the product works. We hardly have...
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Manager
We are fairly self-sufficient with Transfer Center. The system is basic. The vendor does what they...
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Manager
Bringing up a new user on the system is very easy. Customer service is what the vendor does best....
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Manager
Central Logic has made some recent changes with their administrative piece. The company has lost...
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Manager
There are a couple of reporting things that I could probably brush up on in the system in terms of...
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Manager
Central Logic has amazing people who do really good work and improve their technology. They meet all...
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Director
Transfer Center has a robust reporting tool. The vendor has reached out with various tools and...
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Director
I wish there was an interface with Outlook. Central Logic is working on a plan for a solution there,...
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Director
Our relationship with the vendor is great. They are there when I need them, but fortunately, I don’t...
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Manager
I absolutely love the product. Prior to having Transfer Center, we did all of our data collection on...
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Manager
The implementation was not difficult in the least. The only barrier to getting Transfer Center up...
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Manager
When it came time for the build, we went through everything. We sent the vendor a lot of paper...
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Manager
People from Central Logic came on-site to do training with our team. When we went live, Central...
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Manager
Central Logic has reports built in their program that we can just click on to get our reports, and...
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Manager
Our organization has looked at going to a relatively different product, and I have fought that tooth...
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Manager
Once COVID-19 hit, we were surprised to get a call from our representative just to ask how we were...
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VP/Other Executive
Central Logic is a great company, and they have a sound product. We have not had any performance...
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VP/Other Executive
When we went live with the product, the vendor facilitated some of the training remotely. That was...
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VP/Other Executive
Central Logic hasn’t delivered anything since we have been live. We don’t know of any new technology...
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VP/Other Executive
We would recommend the solution depending on what people are looking for. If people are looking for...
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Director
It is harder to get data out of any other system than out of Central Logic's system. In the latter,...
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Director
Central Logic's system has definitely skyrocketed our outcomes. This year alone, we have seen a...
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Director
Some of my colleagues have asked how we get benchmarking and how we know the reasons the transfers...
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Director
Central Logic is constantly reaching out to me and asking what else I want to see that could meet...
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Director
The vendor is constantly doing all kinds of things to ramp up the system, and they understand the...
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Director
I can get ahold of one of the vendor’s executives if I need something. I can get ahold of the person...
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Director
When I talk with people who have switched to Central Logic’s competitor, I discover that all of my...
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Director
One of the vendor executives just spent a whole day in our transfer center, and that person shadowed...
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Director
I think we are receiving our money's worth because when I think about what we pay for the system...
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Director
I would recommend Central Logic because there aren't very many players in the market. And when...
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Director
There are a couple of things that the vendor is ramping up that are where I need them to be today. I...
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Director
The vendor continues to grow and develop their system to meet the needs of the growth and...
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Director
I have worked with a lot of vendors over the years, and our relationship and outcomes with Central...
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Director
When it comes to implementation services, the vendor not only helps us put a system into place but...
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Director
Central Logic recently implemented an idea related to having a space to collect improvement ideas....
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Director
The product works as promoted without exception. Everything the vendor said would happen has...
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Director
Central Logic's system is very interoperable, but other systems we have are not. We have a system...
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Director
The first time we failed an upgrade was because Central Logic had a problem on their side with a...
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Director
Transfer Center is a very simple system for our users. There is not much going on. There are a very...
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Director
I am not sure whether I would use the vendor’s services again. If I had a choice, I would use Epic...
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Director
We just did an upgrade. It was not a big upgrade, but we did change all the hardware because our...
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Director
Central Logic provided training for the last upgrade.
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Director
Central Logic was key. We had a transfer process in place as part of our patient advisory process....
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Director
I am not a frontline user, but I noticed that the new platform helps us with some hard things....
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Director
One significant stumble in our relationship occurred when we renewed our contract with Central...
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Director
We can offer view-only access to our referring providers through our enterprise system. That has...
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Director
We are still working some things out; we have a little disruption. There are so many things in...
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Manager
The solution is middle of the road in terms of potential for patient flow products. Part of the...
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Manager
The solution works pretty tightly with our organization's integration goals. The system is solid. It...
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Manager
The vendor is pretty proactive when they do upgrades. They do small updates every few weeks. The...
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Manager
Overall, the vendor's support people are very friendly. Their level of helpfulness is a mixed bag....
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Manager
Training was a problem, but the vendor is working on correcting that. Maybe they weren't aware that...
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Manager
The fields aren't as customizable as I would like them to be. I am hoping that the things we are...
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Manager
I have never talked to an executive as far as I am aware.
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Manager
The vendor has several packages, but I would recommend buying the package that allows clients to...
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Manager
The solution supports our growth. It gives us a lot of reporting to show our growth and to show the...
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Manager
The solution is very easy to use. We have some older nurses, and it is very easy for them to follow...
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Manager
The advanced reporting was a huge thing that the vendor added, and it is very helpful with running...
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Manager
Every other time I log in, the system tells me that I need to change my password. I have called the...
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Manager
The vendor sets up regular phone calls to talk about issues we are having, but those phone calls are...
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Manager
I don't know what the vendor's tier is like as far as leadership goes. The only people I have met...
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Manager
The solution helps us a lot and is really good with our data collection. I can go back to day one...
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Manager
I would absolutely recommend using the solution. In terms of logging calls and things like that, the...
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Manager
The solution is part of our long-term plans, but we would like to look into something more streamlined....
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Manager
After upgrades, a lot of the system runs slowly. The system doesn't always catch up, and it takes...
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Manager
We did a lot of tweaking in the system to get it the way we wanted it. It is actually meant to do...
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Director
The system is possibly part of our long-term plans. Our healthcare facility is looking at other...
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Director
Some things have been communicated to us that would improve a couple of areas of different...
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Director
My favorite part of the product that we have used and relied on is the ability to add things that...
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