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Operational Command Centers 2018: An Underutilized Approach to Improving Efficiency and Outcomes
Operational Command Centers 2018:
An Underutilized Approach to Improving Efficiency and Outcomes
December 2018
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Operational Command Centers

Current Time Inside Cache Tag Helper: 11/27/2020 4:42:07 PM and Model.EvProductId = 55498

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Director

Service and Support

Central Logic supported us through COVID-19 very well. We did a lot of things with them. Central...

Nov 2020
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Director

Functionality and Upgrades

I am not sure whether I would buy Transfer Center again. At the time, Transfer Center was the right...

Nov 2020
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Director

Interfacing and Integration

We haven't made many changes with Central Logic. Our recent upgrade gave us a small enhancement for...

Nov 2020
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Director

Functionality and Upgrades

What I like about Transfer Center is the flexibility and ease of changing configurations. The size...

Sep 2020
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Director

Functionality and Upgrades

There are improvements in newer versions of Transfer Center, and those address some of my issues....

Sep 2020
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Director

Functionality and Upgrades

Every tool has its advantages and disadvantages. At the time, the solution was what we needed. It...

Jul 2020
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Director

Service and Support

We could never get the vendor's support team to help us; that was terrible. It took a lot of...

Jul 2020
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Director

Implementation and Training

I would rate Central Logic very low because of their customer service, training, and access. Our...

Jul 2020
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Director

Relationship

Central Logic’s salespeople are beyond aggressive. If the product weren’t good, we would never want...

Jul 2020
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VP/Other Executive

Other Observations & Comments

Central Logic is a little tit for tat lately. That might be because the leadership has changed. I am...

Jul 2020
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VP/Other Executive

Service and Support

I have an issue with the reporting. Central Logic has to come up with a better way to handle the...

Jul 2020
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Manager

Functionality and Upgrades

The vendor is amazing. The technology is amazing. We love the way the product works. We hardly have...

Apr 2020
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Manager

Relationship

We are fairly self-sufficient with Transfer Center. The system is basic. The vendor does what they...

Apr 2020
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Manager

Service and Support

Bringing up a new user on the system is very easy. Customer service is what the vendor does best....

Apr 2020
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Manager

Relationship

Central Logic has made some recent changes with their administrative piece. The company has lost...

Apr 2020
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Manager

Other Observations & Comments

There are a couple of reporting things that I could probably brush up on in the system in terms of...

Apr 2020
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Manager

Relationship

Central Logic has amazing people who do really good work and improve their technology. They meet all...

Apr 2020
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Director

Functionality and Upgrades

Transfer Center has a robust reporting tool. The vendor has reached out with various tools and...

Apr 2020
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Director

Interfacing and Integration

I wish there was an interface with Outlook. Central Logic is working on a plan for a solution there,...

Apr 2020
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Director

Relationship

Our relationship with the vendor is great. They are there when I need them, but fortunately, I don’t...

Apr 2020
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Manager

Functionality and Upgrades

I absolutely love the product. Prior to having Transfer Center, we did all of our data collection on...

Apr 2020
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Manager

Other Observations & Comments

The implementation was not difficult in the least. The only barrier to getting Transfer Center up...

Apr 2020
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Manager

Other Observations & Comments

When it came time for the build, we went through everything. We sent the vendor a lot of paper...

Apr 2020
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Manager

Implementation and Training

People from Central Logic came on-site to do training with our team. When we went live, Central...

Apr 2020
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Manager

Service and Support

Central Logic has reports built in their program that we can just click on to get our reports, and...

Apr 2020
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Manager

Other Observations & Comments

Our organization has looked at going to a relatively different product, and I have fought that tooth...

Apr 2020
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Manager

Relationship

Once COVID-19 hit, we were surprised to get a call from our representative just to ask how we were...

Apr 2020
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VP/Other Executive

Functionality and Upgrades

Central Logic is a great company, and they have a sound product. We have not had any performance...

Apr 2020
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VP/Other Executive

Implementation and Training

When we went live with the product, the vendor facilitated some of the training remotely. That was...

Apr 2020
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VP/Other Executive

Technology

Central Logic hasn’t delivered anything since we have been live. We don’t know of any new technology...

Apr 2020
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VP/Other Executive

ROI / Cost (care and feeding)

We would recommend the solution depending on what people are looking for. If people are looking for...

Apr 2020
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Director

Functionality and Upgrades

It is harder to get data out of any other system than out of Central Logic's system. In the latter,...

Mar 2020
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Director

Functionality and Upgrades

Central Logic's system has definitely skyrocketed our outcomes. This year alone, we have seen a...

Mar 2020
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Director

Other Observations & Comments

Some of my colleagues have asked how we get benchmarking and how we know the reasons the transfers...

Mar 2020
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Director

Service and Support

Central Logic is constantly reaching out to me and asking what else I want to see that could meet...

Mar 2020
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Director

Service and Support

The vendor is constantly doing all kinds of things to ramp up the system, and they understand the...

Mar 2020
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Director

Relationship

I can get ahold of one of the vendor’s executives if I need something. I can get ahold of the person...

Mar 2020
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Director

Functionality and Upgrades

When I talk with people who have switched to Central Logic’s competitor, I discover that all of my...

Mar 2020
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Director

Relationship

One of the vendor executives just spent a whole day in our transfer center, and that person shadowed...

Mar 2020
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Director

ROI / Cost (care and feeding)

I think we are receiving our money's worth because when I think about what we pay for the system...

Mar 2020
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Director

Functionality and Upgrades

I would recommend Central Logic because there aren't very many players in the market. And when...

Mar 2020
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Director

Relationship

There are a couple of things that the vendor is ramping up that are where I need them to be today. I...

Mar 2020
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Director

Service and Support

The vendor continues to grow and develop their system to meet the needs of the growth and...

Mar 2020
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Director

Functionality and Upgrades

I have worked with a lot of vendors over the years, and our relationship and outcomes with Central...

Mar 2020
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Director

Implementation and Training

When it comes to implementation services, the vendor not only helps us put a system into place but...

Mar 2020
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Director

Service and Support

Central Logic recently implemented an idea related to having a space to collect improvement ideas....

Mar 2020
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Director

Functionality and Upgrades

The product works as promoted without exception. Everything the vendor said would happen has...

Mar 2020
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Director

Interfacing and Integration

Central Logic's system is very interoperable, but other systems we have are not. We have a system...

Mar 2020
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Director

Other Observations & Comments

The first time we failed an upgrade was because Central Logic had a problem on their side with a...

Mar 2020
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Director

ROI / Cost (care and feeding)

Transfer Center is a very simple system for our users. There is not much going on. There are a very...

Mar 2020
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Director

ROI / Cost (care and feeding)

I am not sure whether I would use the vendor’s services again. If I had a choice, I would use Epic...

Mar 2020
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Director

Interfacing and Integration

We just did an upgrade. It was not a big upgrade, but we did change all the hardware because our...

Mar 2020
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Director

Implementation and Training

Central Logic provided training for the last upgrade.

Mar 2020
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Director

Win/Loss - Why they were selected (by current clients)

Central Logic was key. We had a transfer process in place as part of our patient advisory process....

Mar 2020
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Director

ROI / Cost (care and feeding)

I am not a frontline user, but I noticed that the new platform helps us with some hard things....

Mar 2020
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Director

Sales and Contracting

One significant stumble in our relationship occurred when we renewed our contract with Central...

Mar 2020
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Director

Functionality and Upgrades

We can offer view-only access to our referring providers through our enterprise system. That has...

Mar 2020
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Director

Functionality and Upgrades

We are still working some things out; we have a little disruption. There are so many things in...

Mar 2020
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Manager

Other Observations & Comments

The solution is middle of the road in terms of potential for patient flow products. Part of the...

Mar 2020
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Manager

Interfacing and Integration

The solution works pretty tightly with our organization's integration goals. The system is solid. It...

Mar 2020
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Manager

Functionality and Upgrades

The vendor is pretty proactive when they do upgrades. They do small updates every few weeks. The...

Mar 2020
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Manager

Service and Support

Overall, the vendor's support people are very friendly. Their level of helpfulness is a mixed bag....

Mar 2020
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Manager

Other Observations & Comments

Training was a problem, but the vendor is working on correcting that. Maybe they weren't aware that...

Mar 2020
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Manager

Future Outlook

The fields aren't as customizable as I would like them to be. I am hoping that the things we are...

Mar 2020
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Manager

Relationship

I have never talked to an executive as far as I am aware.

Mar 2020
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Manager

Lessons Learned

The vendor has several packages, but I would recommend buying the package that allows clients to...

Mar 2020
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Manager

Interfacing and Integration

The solution supports our growth. It gives us a lot of reporting to show our growth and to show the...

Mar 2020
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Manager

Functionality and Upgrades

The solution is very easy to use. We have some older nurses, and it is very easy for them to follow...

Mar 2020
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Manager

Service and Support

The advanced reporting was a huge thing that the vendor added, and it is very helpful with running...

Mar 2020
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Manager

Service and Support

Every other time I log in, the system tells me that I need to change my password. I have called the...

Mar 2020
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Manager

Relationship

The vendor sets up regular phone calls to talk about issues we are having, but those phone calls are...

Mar 2020
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Manager

Service and Support

I don't know what the vendor's tier is like as far as leadership goes. The only people I have met...

Mar 2020
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Manager

Functionality and Upgrades

The solution helps us a lot and is really good with our data collection. I can go back to day one...

Mar 2020
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Manager

Functionality and Upgrades

I would absolutely recommend using the solution. In terms of logging calls and things like that, the...

Mar 2020
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Manager

Future Outlook

The solution is part of our long-term plans, but we would like to look into something more streamlined....

Mar 2020
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Manager

Technology

After upgrades, a lot of the system runs slowly. The system doesn't always catch up, and it takes...

Mar 2020
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Manager

Functionality and Upgrades

We did a lot of tweaking in the system to get it the way we wanted it. It is actually meant to do...

Mar 2020
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Director

Other Observations & Comments

The system is possibly part of our long-term plans. Our healthcare facility is looking at other...

Feb 2020
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Director

Future Outlook

Some things have been communicated to us that would improve a couple of areas of different...

Feb 2020
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Director

Functionality and Upgrades

My favorite part of the product that we have used and relied on is the ability to add things that...

Feb 2020
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Manager

Functionality and Upgrades

Central Logic did a pretty good upgrade to Transfer Center and expanded it. But a lot of the upgrade...

Feb 2020
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Manager

Functionality and Upgrades

Transfer Center is Central Logic's strength. The vendor really understands the complexities of...

Feb 2020
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Nurse

Service and Support

Central Logic’s support has been phenomenal. We have had multiple people work with us, including the...

Feb 2020