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Transfer Center
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Subject Expert
Tanya Egbert
Research Director
Commentary Summary
User Commentary
Manager
Central Logic does not charge for every little thing, and that is very nice.
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Manager
Central Logic's implementation services and upgrades are their biggest flaws. Central Logic doesn’t...
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Manager
The quality of Central Logic's phone and web support is good, but the support people take longer to...
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Manager
Central Logic’s major strength is their robust transfer service center. The transfer service center...
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Manager
Sometimes, Central Logic has tried to upgrade too often; at one point, they would do an enhancement...
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CIO
The end users love the product a lot. It is very easy to work with. The upgrades go very smoothly....
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CIO
Central Logic is a nice little company to deal with. They are very personable. I have met with...
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Manager
We have transitioned off Transfer Center. It is extremely expensive for what the system actually...
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Manager
Transfer Center's functionality is fine and operates as tested. From an IT standpoint, the system is...
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Manager
With our last platform update, everything was all included, so there were no separate charges. The...
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Manager
There are a few more things that I would like with functionality, but overall, the system does very...
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Manager
The new platform version is amazing because the vendor can update it every two weeks, and that is...
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Manager
Central Logic does very well with training. They work very hard to make sure that everything...
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Manager
The vendor has an entire portal that is just dedicated to customer support. We can just request...
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Manager
The executives at Central Logic are fantastic. Their administrative team is very responsive to...
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Manager
The comprehensiveness of the documentation, the ability to document several different things in one...
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Manager
Central Logic’s customer support and implementation teams are amazing. I have been working with the...
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VP/Other Executive
Central Logic recently dropped their legacy system and upgraded to a new system. It has not...
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VP/Other Executive
The reporting features are well suited for offering the data that is necessary to operate a busy...
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Manager
Our call scheduling has gotten a lot better in the last couple of years. We use the solution's...
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Manager
I do a lot of troubleshooting for Transfer Center, but the vendor has walked me through how to...
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Manager
The vendor appointed a regional person for us to work with. That person is very good. Any time I...
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Manager
Our main challenges have been bed placements and staffing. The solution doesn't have any areas that...
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Manager
Once people start using the system, it is very good and user friendly. There are different fields,...
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Manager
The quality of the vendor's phone and web support depends on some things. People can go through the...
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Manager
Lately, the vendor has been asking for too much money. They don't avoid charging us for every little...
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Manager
I have recommended the product to others. The application is very flexible, and it does a lot of...
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Manager
We pretty much use the system as a data-saving tool, and we get reports and things like that from...
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Manager
The vendor is very customer oriented. They usually ask us what upgrades we want to see in the...
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Manager
The system is pretty good. We have tweaked it to work the way we want it to work. The vendor also...
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Director
Central Logic is creating a new, better product that is a little more versatile than the current...
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Director
I like Central Logic Transfer Center, but it is at the end of its life. The system won't last...
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Director
Central Logic Transfer Center has challenges with the interfaces to our contemporary software.
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Manager
Central Logic has had a change in their CEO. I am personally not a fan of the CEO. Before the new...
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Manager
Transfer Center is so easy to use. I really love it. Going from Excel spreadsheets to Transfer...
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Manager
The reporting in Transfer Center is very comprehensive. I can build my own reports that fit my...
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Manager
The support from Central Logic has fallen off a bit since the pandemic started. I have missed their...
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Manager
Central Logic needs to communicate better about downtime. I feel like we need to know about downtime...
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Manager
Executives at Central Logic have reached out to us. Central Logic has been an absolutely wonderful...
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Manager
Transfer Center is very user friendly. Central Logic has always listened to our enhancement...
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Director
I haven’t been able to do any reports for over a year out of Central Logic's solution. The...
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Director
I appreciate Central Logic’s willingness to fix the problems within Transfer Center. It is the speed...
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Director
If the nurses call the Transfer Center service department, the people in that department are very...
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Director
We used Transfer Center the way we were trained to use it. Whenever we were trying to identify where...
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Manager
We do our own reporting. We don’t think the Transfer Center reporting suite is sophisticated enough...
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Manager
When we put in a support ticket, Central Logic is pretty good at getting back to us and resolving...
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Manager
There is some discussion of doing some more internal development. We are a large organization, and...
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Manager
Central Logic is a niche vendor. There aren’t a lot of transfer-center software systems. Prior to us...
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Manager
Central Logic’s pricing scheme or pattern didn’t make a whole lot of sense to us. It didn't reflect...
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Manager
The vendor has a good bit of turnover with the people that are assigned to us. When we get up to...
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Manager
We have asked Central Logic for several enhancements to connect to our Active Directory so that we...
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Director
The ongoing support is the same no matter what area I call. The customer service makes me feel like...
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Director
Central Logic is very proactive. When COVID-19 hit, they called us and asked whether we were...
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Director
The impact of a command center is that when we bring patients in, we have control and flexibility....
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Director
It has been a while now, and we haven't moved forward with the advanced reporting. That piece has...
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Director
I think Central Logic overdelivers, and I appreciate that. The product is very creative and...
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Director
I really love Central Logic's willingness to deliver new technology for our needs. If we have an...
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Director
I think the vendor is very proactive regarding COVID-19. There are a lot of different individuals...
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Director
I would say Transfer Center is worth the money. At one point, we had to ask for a discount for a...
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Director
The overall performance of the product has been excellent. I am always recommending it. I really...
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Director
Overall, I would rate Central Logic high for their implementation services. Their advanced reporting...
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Director
I have not wanted a whole lot more than what I have needed in terms of integration. There are...
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VP/Other Executive
Our biggest barrier to fully optimizing Transfer Center is converting the available data into...
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VP/Other Executive
Having our Central Logic command center has had a significant impact on us. We are the central hub...
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Director
Central Logic supported us through COVID-19 very well. We did a lot of things with them. Central...
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Director
I am not sure whether I would buy Transfer Center again. At the time, Transfer Center was the right...
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Director
We haven't made many changes with Central Logic. Our recent upgrade gave us a small enhancement for...
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