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Cerner PowerChart Ambulatory EMR/PM - Small Practices Comments
Subject Expert
Commentary Summary
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User Commentary
Director
Functionality and Upgrades
Cerner has a strong EHR in the acute hospital space, and it shows in the screens, workflows, and...
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Director
Other Observations & Comments
We needed a combined EHR product that was going to meet the needs of our hospital and our specialty...
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Director
Interfacing and Integration
The transition to this product was very positive from a continuity of care perspective. We finally...
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Director
Other Observations & Comments
I think our experience with Cerner will become even more positive over the next year. Using a...
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Director
Implementation and Training
Cerner had a train-the-trainer model, and we really needed the strongest resources available to...
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Analyst/Coordinator
ROI / Cost (care and feeding)
Anything we ask Cerner for always carries an additional fee. I wouldn't say that I feel...
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Analyst/Coordinator
Service and Support
When there is an issue with the product, I call Cerner to see whether they can fix it. Sometimes I...
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Analyst/Coordinator
Functionality and Upgrades
Cerner does our updates, and we don't have any control over them because we are supported. We are on...
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Analyst/Coordinator
Functionality and Upgrades
We are a little frustrated with the PM system, but we have been told that there is nothing we can...
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Manager
Implementation and Training
There is absolutely no training. We can't even find categories, like YouTube videos, to help train...
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Manager
Functionality and Upgrades
We are not particularly satisfied with the solution; the doctors all feel the same way....
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Manager
Functionality and Upgrades
The last two Cerner upgrades have messed us up for at least a day.
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Manager
Functionality and Upgrades
The recent upgrades were terrible because we didn’t know about them.
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Manager
Functionality and Upgrades
I don’t know how the solution was promoted, but it isn’t friendly for our specific area of practice.
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Physician
Functionality and Upgrades
There are a lot of competitors in the market, and each of them may have an area that is better than...
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Physician
Other Observations & Comments
We would probably buy Cerner’s system again, but if we came into things de novo, the problem would...
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Physician
Service and Support
Cerner is usually pretty responsive. If something requires a major rewrite of the system, it may...
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Physician
ROI / Cost (care and feeding)
On occasion, we feel nickel-and-dimed by Cerner. There are some things that should just be included...
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Physician
Implementation and Training
The effectiveness of the initial training was fine, but the ongoing training is not necessarily as...
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Physician
Other Observations & Comments
Cerner’s product is probably capable of supporting our interoperability goals, but we don’t use the...
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Physician
Functionality and Upgrades
The things that could improve Cerner’s system relate more to the scheduling portion of the system. A...
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Physician
Relationship
If executive involvement means the chairman of the board calls me up in the morning and asks how we...
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Physician
Functionality and Upgrades
We see the warts of Cerner. We recognize the areas that we could improve, but the system works well...
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Director
Relationship
The vendor does what they are supposed to. I don’t know whether that counts as keeping promises or...
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Director
ROI / Cost (care and feeding)
The vendor doesn’t nickel-and-dime us. We get some things that we need into the system without an...
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Director
Interfacing and Integration
We use Cerner's system for every department that we can in our organization. Because we all use one...
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Director
Service and Support
We would like to see an improvement in people getting back to us who can really support us. When we...
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Director
Functionality and Upgrades
People get frustrated because the system is constantly being changed, and there is constant coding...
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Director
Functionality and Upgrades
I think new technology is harder to get because we are part of the CommunityWorks platform, so it is...
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Director
Functionality and Upgrades
I would recommend Cerner’s product. I think it is pretty good. I recognize some of the issues that...
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CIO
Functionality and Upgrades
Things with the Cerner system have gone well. There was a physician that was a little uncertain and...
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CIO
Implementation and Training
Only a couple of the Cerner consultants during the implementation were duds. I would not rate them...
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CIO
Interfacing and Integration
Cerner is very supportive of our integration goals. They provided us with all the interfaces and...
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CIO
ROI / Cost (care and feeding)
I am a pretty cheap person, so I don’t know that we are getting our money’s worth. But Cerner has...
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CIO
Relationship
My satisfaction with Cerner is high. Another vendor we had did better than Cerner, but the majority...
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Manager
Technology
We haven’t had any new technology from Cerner. We still use the same pieces of functionality.
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Manager
Relationship
Cerner’s support is great, but we haven’t had any executive involvement. Nobody has contacted us....
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Manager
Functionality and Upgrades
There are some areas where the doctors feel like the system could be more user friendly and easier...
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Manager
Functionality and Upgrades
When Cerner created the secure email functionality, they didn’t really tell us how to go about using...
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Manager
ROI / Cost (care and feeding)
As far as the layout goes, there is nickel-and-diming. Anything that we do costs extra, and that is...
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Manager
Functionality and Upgrades
I am hoping to be able to copy and paste from old notes, but Cerner hasn't delivered on that. One of...
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Manager
Relationship
I can’t think of anything proactive that Cerner has done. We are always trying to get them to do...
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Manager
Functionality and Upgrades
There have been some struggles, but overall, we are pretty happy with the system. Cerner's overall...
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CFO
ROI / Cost (care and feeding)
The system is very expensive, and we just can’t afford to implement it in some of our smaller...
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CFO
Sales and Contracting
Cerner's support is a little bureaucratic, but overall, the support team does an above-average job.
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Manager
Functionality and Upgrades
I would tell others that the system is easy to use and that the templates are very fluid. It doesn't...
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Manager
ROI / Cost (care and feeding)
We have a contract with Cerner, but we pay an additional fee for MIPS monitoring that is invaluable....
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Manager
Implementation and Training
We don't have any ongoing training. But the initial training was good.
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Manager
Functionality and Upgrades
We haven't had any upgrades that I am aware of. They may take place overnight. But our workflow...
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Manager
Functionality and Upgrades
The EMR is fine and easy to use. There are no issues. The additional training is a bonus. We have a...
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Manager
Relationship
Cerner doesn’t make a lot of promises, but they are very good to work with. I wouldn’t change that...
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Analyst/Coordinator
Service and Support
Our ongoing training from Cerner has been very good. Our representative is an excellent trainer and...
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Analyst/Coordinator
Functionality and Upgrades
Whenever Cerner rolls out a new product and we enroll in it, they work out the kinks pretty quickly...
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Analyst/Coordinator
Functionality and Upgrades
The system is one of the most user-friendly EMRs I have ever used.
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CEO/President
Functionality and Upgrades
I have been vetting other products, and I kind of hate them all. I certainly dread the process of...
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CEO/President
ROI / Cost (care and feeding)
Cerner nickel-and-dimes, and that is a huge issue when we have to add on something minor. The vendor...
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CEO/President
Implementation and Training
Our initial implementation was good, but the ongoing implementations haven't been good. Cerner needs...
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CEO/President
Functionality and Upgrades
There are pieces that work well. The ePrescribing piece generally works very well, but we can't get...
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CEO/President
Functionality and Upgrades
Cerner's platform would be easier to use if there were fewer clicks, restrictions, and complexities....
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CEO/President
Technology
I haven't seen any new technology for a while. Cerner occasionally comes out with new things, but I...
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CEO/President
Relationship
I am not seeing anything proactive from Cerner. Once a quarter, I would like for someone to...
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CEO/President
Lessons Learned
I don't really know what tangible outcomes the Cerner platform is supporting. The most effective...
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Manager
Service and Support
Cerner's strongest point is their customer service at their call center. Cerner's weakest point is...
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Manager
Service and Support
There is no unscheduled downtime with this vendor. Cerner is very good about their customer service....
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Manager
Implementation and Training
When there are upgrades, the information is poorly delivered. I cannot imagine that Cerner will ever...
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Manager
Functionality and Upgrades
We are satisfied with Cerner. We have previous experience with this product, and that is why we...
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Manager
ROI / Cost (care and feeding)
Cerner certainly charges us, but they don't nickel-and-dime us like a lot of other software products....
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Manager
Interfacing and Integration
I don't try to integrate a lot with Cerner's product. The few things that I have integrated have...
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Manager
Relationship
Cerner may reach out by email, and I do not like that. I do not have time to read all of their...
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Manager
Service and Support
We have used multiple systems, and there isn't a perfect system. But Cerner's software is good, and...
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Manager
Functionality and Upgrades
We like that Cerner's software is easy to use for billing purposes. We can pull up reports for...
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Manager
Functionality and Upgrades
We can't change CPT codes if we build the wrong ones in Cerner's system, although there is probably...
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Manager
Functionality and Upgrades
It can sometimes be hard to find diagnosis codes in Cerner's system because we don't know the exact...
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Manager
Functionality and Upgrades
We like that Cerner's system still includes ICD-9 codes. If we know the ICD-9 code for something, we...
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Manager
Functionality and Upgrades
Cerner has had some updates lately. They have removed some options that we had in our system. The...
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Manager
ROI / Cost (care and feeding)
We don't feel completely nickel-and-dimed by Cerner. That is no different than with any other EMR.
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Manager
Service and Support
Cerner has kept most of their promises but not all of them. The example that comes to mind is Cerner...
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Manager
Implementation and Training
In the beginning, I would have rated Cerner's training as top notch. However, the last go-around did...
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Manager
Functionality and Upgrades
The Cerner system is very user friendly for documentation purposes when eScribing medications. For...
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Manager
Service and Support
Cerner's support team is incredible. I like to compare companies. When I call Cerner support, I get...
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