Cerner PowerChart Ambulatory EMR/PM - Small Practices
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Subject Expert
Aaron Gleave
Research Director
Commentary Summary
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User Commentary
Cerner's system would be my top pick out of the EMRs we use. The system meets our needs. There is no...
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Cerner did an upgrade recently, and the system is so different now. It is confusing people, and it...
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Cerner’s support representatives are there. They answer the phone and try to solve problems. We may...
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I am very satisfied with Cerner and have recommended them to others. Cerner's system is better for...
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Whenever we first call Cerner, the first person who picks up the phone doesn't know anything more...
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Cerner is pretty consistent. A lot of times if we have issues sending medications, doing...
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An issue we see within the product is occasional slowness. I don't know whether that is technically...
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From my personal standpoint, companies buy out companies all the time, and as long as the product...
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If there was a way for Cerner to shoot an email or some kind of notification to let us know that...
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Everything that we have discussed with Cerner has been upheld. It might take a little finagling and...
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We have a direct relationship with Cerner. The person who coordinates with Cerner sends in anything...
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We get frequent updates from Cerner. They have training slides, and they have gotten better with...
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Cerner has a good implementation team. However, because there are a lot of people involved, we need...
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Sometimes, I feel like the left hand is not speaking to the right hand. If Cerner adds a new form to...
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Considering that this system is a tool for clinical people, the ease of use has a lot of room for...
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Cerner could be a bit more on top of regulatory guidelines and ensuring that we can meet the...
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We can reach out to support quickly. I don’t have much of a problem with support; there are just...
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I have gone through a couple of EHRs, and this one is good, but there are areas where Cerner could...
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I have run a lot of reports, and we have had to pay extra for them. We haven't been able to keep up...
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The solution is easy to use. It is nice, clear, open, and easy to navigate. I didn't have much...
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I haven't received any training on the product for quite a while, but that is probably because of...
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For what we need, Cerner's system is fine. There are a lot of clicks going on; that is a piece of...
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I don’t work in Cerner's system on an everyday basis. I get what I need and move on. The different...
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The reports in the system are almost impossible in terms of getting what we need from them. Pulling...
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Providers complain about the workflow. Everybody has complained at one point. The system isn't...
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We don’t really have any go-to person at Cerner. We have the help line, and we never get the same...
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Cerner charged us an integration cost that was very pricey in order to get the integration done. We...
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I can’t say that things have gotten better with Cerner since I last spoke with KLAS. Things are...
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The implementation team when we were integrating the system worked well with us. We were in a time...
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Everybody says the system is very cumbersome. There are too many clicks required. It should be a...
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Cerner keeps the majority of their promises, but not all of them. The system’s strong points are its...
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The vendor can improve the product by having fewer clicks. The number of clicks doesn’t seem to be...
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The executive involvement could be better with more engagement through forums, information sharing,...
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Cerner, along with every single technology vendor across the globe, cannot recruit and retain the...
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One of our providers has sent multiple emails since we went live with the system to tell me how slow...
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We became part of a different health system and eventually had to move from our old product to...
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The system doesn't work offline, so the patients' charts are not accessible when there is no...
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For the system to be presented as one platform, everything should be visible to everybody within the...
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The system has been awful. The onboarding, the go-live, the support, and the education have all been...
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The appointments aren't transparent in the EMR when changes are made to the PM system. If...
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