Cerner PowerChart Ambulatory EMR/PM - Small Practices Comments

 

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Commentary Summary

Positive
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Neither
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Negative
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User Commentary

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Director

Functionality and Upgrades

Cerner has a strong EHR in the acute hospital space, and it shows in the screens, workflows, and...

May 2020
 Helpful

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Director

Other Observations & Comments

We needed a combined EHR product that was going to meet the needs of our hospital and our specialty...

May 2020
 Helpful

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Director

Interfacing and Integration

The transition to this product was very positive from a continuity of care perspective. We finally...

May 2020
 Helpful

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Director

Other Observations & Comments

I think our experience with Cerner will become even more positive over the next year. Using a...

May 2020
 Helpful

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Director

Implementation and Training

Cerner had a train-the-trainer model, and we really needed the strongest resources available to...

May 2020
 Helpful

 or  to see details.

Analyst/Coordinator

ROI / Cost (care and feeding)

Anything we ask Cerner for always carries an additional fee. I wouldn't say that I feel...

May 2020
 Helpful

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Analyst/Coordinator

Service and Support

When there is an issue with the product, I call Cerner to see whether they can fix it. Sometimes I...

May 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

Cerner does our updates, and we don't have any control over them because we are supported. We are on...

May 2020
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

We are a little frustrated with the PM system, but we have been told that there is nothing we can...

May 2020
 Helpful

 or  to see details.

Manager

Implementation and Training

There is absolutely no training. We can't even find categories, like YouTube videos, to help train...

Apr 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

We are not particularly satisfied with the solution; the doctors all feel the same way....

Apr 2020
 Helpful

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Manager

Functionality and Upgrades

The last two Cerner upgrades have messed us up for at least a day.

Apr 2020
 Helpful

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Manager

Functionality and Upgrades

The recent upgrades were terrible because we didn’t know about them.

Apr 2020
 Helpful

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Manager

Functionality and Upgrades

I don’t know how the solution was promoted, but it isn’t friendly for our specific area of practice.

Apr 2020
 Helpful

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Physician

Functionality and Upgrades

There are a lot of competitors in the market, and each of them may have an area that is better than...

Apr 2020
 Helpful

 or  to see details.

Physician

Other Observations & Comments

We would probably buy Cerner’s system again, but if we came into things de novo, the problem would...

Apr 2020
 Helpful

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Physician

Service and Support

Cerner is usually pretty responsive. If something requires a major rewrite of the system, it may...

Apr 2020
 Helpful

 or  to see details.

Physician

ROI / Cost (care and feeding)

On occasion, we feel nickel-and-dimed by Cerner. There are some things that should just be included...

Apr 2020
 Helpful

 or  to see details.

Physician

Implementation and Training

The effectiveness of the initial training was fine, but the ongoing training is not necessarily as...

Apr 2020
 Helpful

 or  to see details.

Physician

Other Observations & Comments

Cerner’s product is probably capable of supporting our interoperability goals, but we don’t use the...

Apr 2020
 Helpful

 or  to see details.

Physician

Functionality and Upgrades

The things that could improve Cerner’s system relate more to the scheduling portion of the system. A...

Apr 2020
 Helpful

 or  to see details.

Physician

Relationship

If executive involvement means the chairman of the board calls me up in the morning and asks how we...

Apr 2020
 Helpful

 or  to see details.

Physician

Functionality and Upgrades

We see the warts of Cerner. We recognize the areas that we could improve, but the system works well...

Apr 2020
 Helpful

 or  to see details.

Director

Relationship

The vendor does what they are supposed to. I don’t know whether that counts as keeping promises or...

Apr 2020
 Helpful

 or  to see details.

Director

ROI / Cost (care and feeding)

The vendor doesn’t nickel-and-dime us. We get some things that we need into the system without an...

Apr 2020
 Helpful

 or  to see details.

Director

Interfacing and Integration

We use Cerner's system for every department that we can in our organization. Because we all use one...

Apr 2020
 Helpful

 or  to see details.

Director

Service and Support

We would like to see an improvement in people getting back to us who can really support us. When we...

Apr 2020
 Helpful

 or  to see details.

Director

Functionality and Upgrades

People get frustrated because the system is constantly being changed, and there is constant coding...

Apr 2020
 Helpful

 or  to see details.

Director

Functionality and Upgrades

I think new technology is harder to get because we are part of the CommunityWorks platform, so it is...

Apr 2020
 Helpful

 or  to see details.

Director

Functionality and Upgrades

I would recommend Cerner’s product. I think it is pretty good. I recognize some of the issues that...

Apr 2020
 Helpful

 or  to see details.

CIO

Functionality and Upgrades

Things with the Cerner system have gone well. There was a physician that was a little uncertain and...

Mar 2020
 Helpful

 or  to see details.

CIO

Implementation and Training

Only a couple of the Cerner consultants during the implementation were duds. I would not rate them...

Mar 2020
 Helpful

 or  to see details.

CIO

Interfacing and Integration

Cerner is very supportive of our integration goals. They provided us with all the interfaces and...

Mar 2020
 Helpful

 or  to see details.

CIO

ROI / Cost (care and feeding)

I am a pretty cheap person, so I don’t know that we are getting our money’s worth. But Cerner has...

Mar 2020
 Helpful

 or  to see details.

CIO

Relationship

My satisfaction with Cerner is high. Another vendor we had did better than Cerner, but the majority...

Mar 2020
 Helpful

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