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Cerner PowerChart Ambulatory EMR/PM - Small Practices Comments
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Nurse

One of our providers has sent multiple emails since we went live with the system to tell me how slow...

Jun 2021
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Nurse

We became part of a different health system and eventually had to move from our old product to...

Jun 2021
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Nurse

The system doesn't work offline, so the patients' charts are not accessible when there is no...

Jun 2021
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Nurse

For the system to be presented as one platform, everything should be visible to everybody within the...

Jun 2021
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Nurse

The system has been awful. The onboarding, the go-live, the support, and the education have all been...

Jun 2021
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Nurse

The appointments aren't transparent in the EMR when changes are made to the PM system. If...

Jun 2021
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Manager

Cerner's system is working great. I haven't used any other EMRs, so when we have one thing to learn,...

May 2021
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Manager

I did not get training from Cerner. When I first started many years ago, I just looked over an...

May 2021
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Manager

Anytime we have questions about something in Cerner's system or something is off, we just call...

May 2021
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Analyst/Coordinator

There is ease of use not only for our providers but for our nurses and our front staff. That is easy...

Mar 2021
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Analyst/Coordinator

We don’t reach out and do the training that often. If we don’t understand something, we just call...

Mar 2021
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Manager

I haven’t really required any training, but when I have called Cerner about something, they have...

Mar 2021
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Manager

The Cerner system is very easy to use. It integrates with the medical record side very well. It is a...

Mar 2021
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Manager

Cerner messed something up in the most recent upgrade. There was a print-screen function in the...

Mar 2021
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Manager

My only complaint with the PM side is that it is a little click heavy. It is hard to get the data...

Feb 2021
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Manager

The system is fairly easy to use and to find things in. The end-user result is the best thing about...

Feb 2021
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Manager

I am satisfied overall with the system. The PowerChart system is the only EMR I have ever used, so...

Jan 2021
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Manager

Cerner does well in both their product and their service in terms of keeping everything in order....

Jan 2021
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Manager

The workflows for things like allergies and alerts are pretty easy to find. With our specialty, it...

Jan 2021
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Manager

The solution is user friendly, but at the same time, it is not. It is complicated because when...

Jan 2021
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Manager

We have to pay for the option to run eligibility on insurance. It would be way beneficial if the...

Jan 2021
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Manager

Part of the solution looks very Microsoft 1995. If I were doing everything all over again, I would...

Jan 2021
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Manager

By federal mandate, we have to send controlled substances through the computer electronically as...

Jan 2021
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Manager

The vendor doesn’t reach out and teach us how to use the solution. We have to call them and then get...

Jan 2021
||
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Manager

The vendor doesn’t have any executive involvement. The vendor doesn’t try to sell us other things....

Jan 2021
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Manager

The vendor's phone and web support are absolutely wonderful. They are really good about that.

Jan 2021
||
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Manager

One problem that we have come across is specifically on the PowerChart side where the physicians are...

Jan 2021
||
(0)
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Manager

We are sending medical records through the computer, and the solution has us go through the...

Jan 2021
||
(0)
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Manager

We switched to a different lab. It has been over a year, and the vendor has been trying to get the...

Jan 2021
||
(0)
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Manager

We don't have any issues. I like that the tool is very user friendly. If we have an issue with...

Jan 2021
||
(0)
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Manager

When I reach out to Cerner, they always seem to fix my problem or let me know that it is not...

Jan 2021
||
(0)
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Manager

We are still learning a lot, and we are probably still not using the system as well as we could...

Jan 2021
||
(0)
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Manager

The implementation went smoother than we anticipated. Cerner's system is easier to use and add...

Jan 2021
||
(0)
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Manager

The system is good. It is advanced, but there are so many things that could be improved. Sometimes...

Jan 2021
||
(0)
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Nurse

Cerner’s system has been slipping when it comes to supporting patient-centered care. Either we have...

Jan 2021
||
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Nurse

Our organization is going through some changes, and we are being required to go on a different EHR...

Jan 2021
||
(0)
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Nurse

I have always found that all the training things from Cerner are very confusing. I have never been...

Jan 2021
||
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Nurse

I would recommend Cerner's system for day-to-day things. We can go in and out of charts really...

Jan 2021
||
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Manager

The product is not part of our long-term plans. Our practice was sold, and the new company uses...

Jan 2021
||
(0)
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Manager

The vendor doesn't avoid charging for every little thing. We signed up for automated telephone calls...

Jan 2021
||
(0)
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Manager

The vendor's major strength is support. The support people who we get when we call in always help...

Jan 2021
||
(0)
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Manager

The overall cost of the system is okay. The system isn't priced too high. There is no perfect system...

Jan 2021
||
(0)
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Related Reports View All Reports

Small Practice Ambulatory EMR/PM (10 or Fewer Physicians) 2019: Building Strong Foundations for Customer Success
February 2019



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