Cerner PowerChart Ambulatory EMR/PM - Small Practices
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Subject Expert
Aaron Gleave
Research Director
Commentary Summary
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User Commentary
Implementation and Training
We are not really getting any ongoing training from Cerner. Anytime we contact somebody at Cerner...
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Lessons Learned
I would be more inclined to buy Cerner's product again if I knew training would be more than it has...
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Implementation and Training
We get emails from Cerner about regular updates that are going to happen, but the emails don't give...
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Service and Support
The support has tapered off over the last few years. We used to be able to call the help desk and...
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Functionality and Upgrades
Cerner's system would be my top pick out of the EMRs we use. The system meets our needs. There is no...
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Functionality and Upgrades
Cerner did an upgrade recently, and the system is so different now. It is confusing people, and it...
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Service and Support
Cerner’s support representatives are there. They answer the phone and try to solve problems. We may...
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Functionality and Upgrades
I am very satisfied with Cerner and have recommended them to others. Cerner's system is better for...
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Service and Support
Whenever we first call Cerner, the first person who picks up the phone doesn't know anything more...
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Service and Support
Cerner is pretty consistent. A lot of times if we have issues sending medications, doing...
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Technology
An issue we see within the product is occasional slowness. I don't know whether that is technically...
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Relationship
From my personal standpoint, companies buy out companies all the time, and as long as the product...
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Service and Support
If there was a way for Cerner to shoot an email or some kind of notification to let us know that...
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Relationship
Everything that we have discussed with Cerner has been upheld. It might take a little finagling and...
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ROI / Cost (care and feeding)
We have a direct relationship with Cerner. The person who coordinates with Cerner sends in anything...
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Implementation and Training
We get frequent updates from Cerner. They have training slides, and they have gotten better with...
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Implementation and Training
Cerner has a good implementation team. However, because there are a lot of people involved, we need...
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Functionality and Upgrades
Sometimes, I feel like the left hand is not speaking to the right hand. If Cerner adds a new form to...
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Functionality and Upgrades
Considering that this system is a tool for clinical people, the ease of use has a lot of room for...
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Service and Support
Cerner could be a bit more on top of regulatory guidelines and ensuring that we can meet the...
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Service and Support
We can reach out to support quickly. I don’t have much of a problem with support; there are just...
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Functionality and Upgrades
I have gone through a couple of EHRs, and this one is good, but there are areas where Cerner could...
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ROI / Cost (care and feeding)
I have run a lot of reports, and we have had to pay extra for them. We haven't been able to keep up...
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Functionality and Upgrades
The solution is easy to use. It is nice, clear, open, and easy to navigate. I didn't have much...
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ROI / Cost (care and feeding)
I haven't received any training on the product for quite a while, but that is probably because of...
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