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Cerner PowerChart Ambulatory EMR/PM - Small Practices Comments
Subject Expert
Commentary Summary
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User Commentary
Director
Functionality and Upgrades
Cerner has a strong EHR in the acute hospital space, and it shows in the screens, workflows, and...
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Director
Other Observations & Comments
We needed a combined EHR product that was going to meet the needs of our hospital and our specialty...
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Director
Interfacing and Integration
The transition to this product was very positive from a continuity of care perspective. We finally...
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Director
Other Observations & Comments
I think our experience with Cerner will become even more positive over the next year. Using a...
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Director
Implementation and Training
Cerner had a train-the-trainer model, and we really needed the strongest resources available to...
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Analyst/Coordinator
ROI / Cost (care and feeding)
Anything we ask Cerner for always carries an additional fee. I wouldn't say that I feel...
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Analyst/Coordinator
Service and Support
When there is an issue with the product, I call Cerner to see whether they can fix it. Sometimes I...
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Analyst/Coordinator
Functionality and Upgrades
Cerner does our updates, and we don't have any control over them because we are supported. We are on...
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Analyst/Coordinator
Functionality and Upgrades
We are a little frustrated with the PM system, but we have been told that there is nothing we can...
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Manager
Implementation and Training
There is absolutely no training. We can't even find categories, like YouTube videos, to help train...
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Manager
Functionality and Upgrades
We are not particularly satisfied with the solution; the doctors all feel the same way....
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Manager
Functionality and Upgrades
The last two Cerner upgrades have messed us up for at least a day.
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Manager
Functionality and Upgrades
The recent upgrades were terrible because we didn’t know about them.
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Manager
Functionality and Upgrades
I don’t know how the solution was promoted, but it isn’t friendly for our specific area of practice.
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Physician
Functionality and Upgrades
There are a lot of competitors in the market, and each of them may have an area that is better than...
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Physician
Other Observations & Comments
We would probably buy Cerner’s system again, but if we came into things de novo, the problem would...
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Physician
Service and Support
Cerner is usually pretty responsive. If something requires a major rewrite of the system, it may...
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Physician
ROI / Cost (care and feeding)
On occasion, we feel nickel-and-dimed by Cerner. There are some things that should just be included...
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Physician
Implementation and Training
The effectiveness of the initial training was fine, but the ongoing training is not necessarily as...
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Physician
Other Observations & Comments
Cerner’s product is probably capable of supporting our interoperability goals, but we don’t use the...
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Physician
Functionality and Upgrades
The things that could improve Cerner’s system relate more to the scheduling portion of the system. A...
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Physician
Relationship
If executive involvement means the chairman of the board calls me up in the morning and asks how we...
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Physician
Functionality and Upgrades
We see the warts of Cerner. We recognize the areas that we could improve, but the system works well...
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Director
Relationship
The vendor does what they are supposed to. I don’t know whether that counts as keeping promises or...
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Director
ROI / Cost (care and feeding)
The vendor doesn’t nickel-and-dime us. We get some things that we need into the system without an...
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Director
Interfacing and Integration
We use Cerner's system for every department that we can in our organization. Because we all use one...
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Director
Service and Support
We would like to see an improvement in people getting back to us who can really support us. When we...
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Director
Functionality and Upgrades
People get frustrated because the system is constantly being changed, and there is constant coding...
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Director
Functionality and Upgrades
I think new technology is harder to get because we are part of the CommunityWorks platform, so it is...
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Director
Functionality and Upgrades
I would recommend Cerner’s product. I think it is pretty good. I recognize some of the issues that...
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CIO
Functionality and Upgrades
Things with the Cerner system have gone well. There was a physician that was a little uncertain and...
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CIO
Implementation and Training
Only a couple of the Cerner consultants during the implementation were duds. I would not rate them...
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CIO
Interfacing and Integration
Cerner is very supportive of our integration goals. They provided us with all the interfaces and...
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CIO
ROI / Cost (care and feeding)
I am a pretty cheap person, so I don’t know that we are getting our money’s worth. But Cerner has...
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CIO
Relationship
My satisfaction with Cerner is high. Another vendor we had did better than Cerner, but the majority...
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