Cerner PowerChart Ambulatory EMR/PM - Small Practices
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Aaron Gleave
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KLAS Research Director - Aaron Gleave
 
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User Commentary

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Manager

Cerner's system would be my top pick out of the EMRs we use. The system meets our needs. There is no...

Feb 2022
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Manager

Cerner did an upgrade recently, and the system is so different now. It is confusing people, and it...

Feb 2022
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Manager

Cerner’s support representatives are there. They answer the phone and try to solve problems. We may...

Feb 2022
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Manager

I am very satisfied with Cerner and have recommended them to others. Cerner's system is better for...

Feb 2022
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Analyst/Coordinator

Whenever we first call Cerner, the first person who picks up the phone doesn't know anything more...

Feb 2022
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Analyst/Coordinator

Cerner is pretty consistent. A lot of times if we have issues sending medications, doing...

Feb 2022
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Analyst/Coordinator

An issue we see within the product is occasional slowness. I don't know whether that is technically...

Feb 2022
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Analyst/Coordinator

From my personal standpoint, companies buy out companies all the time, and as long as the product...

Feb 2022
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Analyst/Coordinator

If there was a way for Cerner to shoot an email or some kind of notification to let us know that...

Feb 2022
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Analyst/Coordinator

Everything that we have discussed with Cerner has been upheld. It might take a little finagling and...

Feb 2022
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Director

We have a direct relationship with Cerner. The person who coordinates with Cerner sends in anything...

Oct 2021
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Director

We get frequent updates from Cerner. They have training slides, and they have gotten better with...

Oct 2021
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Director

Cerner has a good implementation team. However, because there are a lot of people involved, we need...

Oct 2021
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Director

Sometimes, I feel like the left hand is not speaking to the right hand. If Cerner adds a new form to...

Oct 2021
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Director

Considering that this system is a tool for clinical people, the ease of use has a lot of room for...

Oct 2021
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Director

Cerner could be a bit more on top of regulatory guidelines and ensuring that we can meet the...

Oct 2021
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Director

We can reach out to support quickly. I don’t have much of a problem with support; there are just...

Oct 2021
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Director

I have gone through a couple of EHRs, and this one is good, but there are areas where Cerner could...

Oct 2021
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Nurse

I have run a lot of reports, and we have had to pay extra for them. We haven't been able to keep up...

Oct 2021
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Nurse

The solution is easy to use. It is nice, clear, open, and easy to navigate. I didn't have much...

Oct 2021
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Nurse

I haven't received any training on the product for quite a while, but that is probably because of...

Oct 2021
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Manager

For what we need, Cerner's system is fine. There are a lot of clicks going on; that is a piece of...

Sep 2021
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Manager

I don’t work in Cerner's system on an everyday basis. I get what I need and move on. The different...

Sep 2021
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Manager

The reports in the system are almost impossible in terms of getting what we need from them. Pulling...

Sep 2021
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Manager

Providers complain about the workflow. Everybody has complained at one point. The system isn't...

Sep 2021
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Manager

We don’t really have any go-to person at Cerner. We have the help line, and we never get the same...

Sep 2021
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Manager

Cerner charged us an integration cost that was very pricey in order to get the integration done. We...

Sep 2021
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Manager

I can’t say that things have gotten better with Cerner since I last spoke with KLAS. Things are...

Sep 2021
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Manager

The implementation team when we were integrating the system worked well with us. We were in a time...

Sep 2021
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Manager

Everybody says the system is very cumbersome. There are too many clicks required. It should be a...

Sep 2021
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Director

Cerner keeps the majority of their promises, but not all of them. The system’s strong points are its...

Aug 2021
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Director

The vendor can improve the product by having fewer clicks. The number of clicks doesn’t seem to be...

Aug 2021
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Director

The executive involvement could be better with more engagement through forums, information sharing,...

Aug 2021
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Director

Cerner, along with every single technology vendor across the globe, cannot recruit and retain the...

Aug 2021
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Nurse

One of our providers has sent multiple emails since we went live with the system to tell me how slow...

Jun 2021
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Nurse

We became part of a different health system and eventually had to move from our old product to...

Jun 2021
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Nurse

The system doesn't work offline, so the patients' charts are not accessible when there is no...

Jun 2021
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Nurse

For the system to be presented as one platform, everything should be visible to everybody within the...

Jun 2021
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Nurse

The system has been awful. The onboarding, the go-live, the support, and the education have all been...

Jun 2021
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Nurse

The appointments aren't transparent in the EMR when changes are made to the PM system. If...

Jun 2021
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