Cerner PowerChart Ambulatory EMR/PM - Small Practices Comments

 

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Current Time Inside Cache Tag Helper: 10/28/2020 2:26:17 PM and Model.EvProductId = 92682

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User Commentary

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Director

Functionality and Upgrades

Cerner has a strong EHR in the acute hospital space, and it shows in the screens, workflows, and...

May 2020
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Director

Other Observations & Comments

We needed a combined EHR product that was going to meet the needs of our hospital and our specialty...

May 2020
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Director

Interfacing and Integration

The transition to this product was very positive from a continuity of care perspective. We finally...

May 2020
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Director

Other Observations & Comments

I think our experience with Cerner will become even more positive over the next year. Using a...

May 2020
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Director

Implementation and Training

Cerner had a train-the-trainer model, and we really needed the strongest resources available to...

May 2020
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Analyst/Coordinator

ROI / Cost (care and feeding)

Anything we ask Cerner for always carries an additional fee. I wouldn't say that I feel...

May 2020
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Analyst/Coordinator

Service and Support

When there is an issue with the product, I call Cerner to see whether they can fix it. Sometimes I...

May 2020
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Analyst/Coordinator

Functionality and Upgrades

Cerner does our updates, and we don't have any control over them because we are supported. We are on...

May 2020
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Analyst/Coordinator

Functionality and Upgrades

We are a little frustrated with the PM system, but we have been told that there is nothing we can...

May 2020
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Manager

Implementation and Training

There is absolutely no training. We can't even find categories, like YouTube videos, to help train...

Apr 2020
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Manager

Functionality and Upgrades

We are not particularly satisfied with the solution; the doctors all feel the same way....

Apr 2020
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Manager

Functionality and Upgrades

The last two Cerner upgrades have messed us up for at least a day.

Apr 2020
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Manager

Functionality and Upgrades

The recent upgrades were terrible because we didn’t know about them.

Apr 2020
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Manager

Functionality and Upgrades

I don’t know how the solution was promoted, but it isn’t friendly for our specific area of practice.

Apr 2020
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Physician

Functionality and Upgrades

There are a lot of competitors in the market, and each of them may have an area that is better than...

Apr 2020
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Physician

Other Observations & Comments

We would probably buy Cerner’s system again, but if we came into things de novo, the problem would...

Apr 2020
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Physician

Service and Support

Cerner is usually pretty responsive. If something requires a major rewrite of the system, it may...

Apr 2020
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Physician

ROI / Cost (care and feeding)

On occasion, we feel nickel-and-dimed by Cerner. There are some things that should just be included...

Apr 2020
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Physician

Implementation and Training

The effectiveness of the initial training was fine, but the ongoing training is not necessarily as...

Apr 2020
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Physician

Other Observations & Comments

Cerner’s product is probably capable of supporting our interoperability goals, but we don’t use the...

Apr 2020
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Physician

Functionality and Upgrades

The things that could improve Cerner’s system relate more to the scheduling portion of the system. A...

Apr 2020
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Physician

Relationship

If executive involvement means the chairman of the board calls me up in the morning and asks how we...

Apr 2020
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Physician

Functionality and Upgrades

We see the warts of Cerner. We recognize the areas that we could improve, but the system works well...

Apr 2020
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Director

Relationship

The vendor does what they are supposed to. I don’t know whether that counts as keeping promises or...

Apr 2020
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Director

ROI / Cost (care and feeding)

The vendor doesn’t nickel-and-dime us. We get some things that we need into the system without an...

Apr 2020
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Director

Interfacing and Integration

We use Cerner's system for every department that we can in our organization. Because we all use one...

Apr 2020
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Director

Service and Support

We would like to see an improvement in people getting back to us who can really support us. When we...

Apr 2020
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Director

Functionality and Upgrades

People get frustrated because the system is constantly being changed, and there is constant coding...

Apr 2020
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Director

Functionality and Upgrades

I think new technology is harder to get because we are part of the CommunityWorks platform, so it is...

Apr 2020
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Director

Functionality and Upgrades

I would recommend Cerner’s product. I think it is pretty good. I recognize some of the issues that...

Apr 2020
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CIO

Functionality and Upgrades

Things with the Cerner system have gone well. There was a physician that was a little uncertain and...

Mar 2020
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CIO

Implementation and Training

Only a couple of the Cerner consultants during the implementation were duds. I would not rate them...

Mar 2020
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CIO

Interfacing and Integration

Cerner is very supportive of our integration goals. They provided us with all the interfaces and...

Mar 2020
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CIO

ROI / Cost (care and feeding)

I am a pretty cheap person, so I don’t know that we are getting our money’s worth. But Cerner has...

Mar 2020
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CIO

Relationship

My satisfaction with Cerner is high. Another vendor we had did better than Cerner, but the majority...

Mar 2020
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Manager

Technology

We haven’t had any new technology from Cerner. We still use the same pieces of functionality.

Jan 2020
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Manager

Relationship

Cerner’s support is great, but we haven’t had any executive involvement. Nobody has contacted us....

Jan 2020
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Manager

Functionality and Upgrades

There are some areas where the doctors feel like the system could be more user friendly and easier...

Jan 2020
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Manager

Functionality and Upgrades

When Cerner created the secure email functionality, they didn’t really tell us how to go about using...

Jan 2020
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Manager

ROI / Cost (care and feeding)

As far as the layout goes, there is nickel-and-diming. Anything that we do costs extra, and that is...

Jan 2020
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Manager

Functionality and Upgrades

I am hoping to be able to copy and paste from old notes, but Cerner hasn't delivered on that. One of...

Jan 2020
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Manager

Relationship

I can’t think of anything proactive that Cerner has done. We are always trying to get them to do...

Jan 2020
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Manager

Functionality and Upgrades

There have been some struggles, but overall, we are pretty happy with the system. Cerner's overall...

Jan 2020
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CFO

ROI / Cost (care and feeding)

The system is very expensive, and we just can’t afford to implement it in some of our smaller...

Dec 2019
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CFO

Sales and Contracting

Cerner's support is a little bureaucratic, but overall, the support team does an above-average job.

Dec 2019
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Manager

Functionality and Upgrades

I would tell others that the system is easy to use and that the templates are very fluid. It doesn't...

Dec 2019
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Manager

ROI / Cost (care and feeding)

We have a contract with Cerner, but we pay an additional fee for MIPS monitoring that is invaluable....

Dec 2019
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Manager

Implementation and Training

We don't have any ongoing training. But the initial training was good.

Dec 2019
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Manager

Functionality and Upgrades

We haven't had any upgrades that I am aware of. They may take place overnight. But our workflow...

Dec 2019
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Manager

Functionality and Upgrades

The EMR is fine and easy to use. There are no issues. The additional training is a bonus. We have a...

Dec 2019
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Manager

Relationship

Cerner doesn’t make a lot of promises, but they are very good to work with. I wouldn’t change that...

Dec 2019
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Analyst/Coordinator

Service and Support

Our ongoing training from Cerner has been very good. Our representative is an excellent trainer and...

Dec 2019
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Analyst/Coordinator

Functionality and Upgrades

Whenever Cerner rolls out a new product and we enroll in it, they work out the kinks pretty quickly...

Dec 2019
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Analyst/Coordinator

Functionality and Upgrades

The system is one of the most user-friendly EMRs I have ever used.

Dec 2019
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CEO/President

Functionality and Upgrades

I have been vetting other products, and I kind of hate them all. I certainly dread the process of...

Dec 2019
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CEO/President

ROI / Cost (care and feeding)

Cerner nickel-and-dimes, and that is a huge issue when we have to add on something minor. The vendor...

Dec 2019
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CEO/President

Implementation and Training

Our initial implementation was good, but the ongoing implementations haven't been good. Cerner needs...

Dec 2019
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CEO/President

Functionality and Upgrades

There are pieces that work well. The ePrescribing piece generally works very well, but we can't get...

Dec 2019
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CEO/President

Functionality and Upgrades

Cerner's platform would be easier to use if there were fewer clicks, restrictions, and complexities....

Dec 2019
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CEO/President

Technology

I haven't seen any new technology for a while. Cerner occasionally comes out with new things, but I...

Dec 2019
 Helpful

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CEO/President

Relationship

I am not seeing anything proactive from Cerner. Once a quarter, I would like for someone to...

Dec 2019
 Helpful

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CEO/President

Lessons Learned

I don't really know what tangible outcomes the Cerner platform is supporting. The most effective...

Dec 2019
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Manager

Service and Support

Cerner's strongest point is their customer service at their call center. Cerner's weakest point is...

Nov 2019
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Manager

Service and Support

There is no unscheduled downtime with this vendor. Cerner is very good about their customer service....

Nov 2019
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Manager

Implementation and Training

When there are upgrades, the information is poorly delivered. I cannot imagine that Cerner will ever...

Nov 2019
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Manager

Functionality and Upgrades

We are satisfied with Cerner. We have previous experience with this product, and that is why we...

Nov 2019
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Manager

ROI / Cost (care and feeding)

Cerner certainly charges us, but they don't nickel-and-dime us like a lot of other software products....

Nov 2019
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Manager

Interfacing and Integration

I don't try to integrate a lot with Cerner's product. The few things that I have integrated have...

Nov 2019
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Manager

Relationship

Cerner may reach out by email, and I do not like that. I do not have time to read all of their...

Nov 2019
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Manager

Service and Support

We have used multiple systems, and there isn't a perfect system. But Cerner's software is good, and...

Oct 2019
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Manager

Functionality and Upgrades

We like that Cerner's software is easy to use for billing purposes. We can pull up reports for...

Oct 2019
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Manager

Functionality and Upgrades

We can't change CPT codes if we build the wrong ones in Cerner's system, although there is probably...

Oct 2019
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Manager

Functionality and Upgrades

It can sometimes be hard to find diagnosis codes in Cerner's system because we don't know the exact...

Oct 2019
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Manager

Functionality and Upgrades

We like that Cerner's system still includes ICD-9 codes. If we know the ICD-9 code for something, we...

Oct 2019
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Manager

Functionality and Upgrades

Cerner has had some updates lately. They have removed some options that we had in our system. The...

Sep 2019
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Manager

ROI / Cost (care and feeding)

We don't feel completely nickel-and-dimed by Cerner. That is no different than with any other EMR.

Sep 2019
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Manager

Service and Support

Cerner has kept most of their promises but not all of them. The example that comes to mind is Cerner...

Sep 2019
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Manager

Implementation and Training

In the beginning, I would have rated Cerner's training as top notch. However, the last go-around did...

Sep 2019
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Manager

Functionality and Upgrades

The Cerner system is very user friendly for documentation purposes when eScribing medications. For...

Sep 2019
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Manager

Service and Support

Cerner's support team is incredible. I like to compare companies. When I call Cerner support, I get...

Aug 2019
 Helpful