Cerner PowerChart Ambulatory EMR/PM - Small Practices
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Aaron Gleave
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Analyst/Coordinator

Implementation and Training

We are not really getting any ongoing training from Cerner. Anytime we contact somebody at Cerner...

Jul 2022
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Analyst/Coordinator

Lessons Learned

I would be more inclined to buy Cerner's product again if I knew training would be more than it has...

Jul 2022
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Analyst/Coordinator

Implementation and Training

We get emails from Cerner about regular updates that are going to happen, but the emails don't give...

Jul 2022
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Analyst/Coordinator

Service and Support

The support has tapered off over the last few years. We used to be able to call the help desk and...

Jul 2022
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Manager

Functionality and Upgrades

Cerner's system would be my top pick out of the EMRs we use. The system meets our needs. There is no...

Feb 2022
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Manager

Functionality and Upgrades

Cerner did an upgrade recently, and the system is so different now. It is confusing people, and it...

Feb 2022
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Manager

Service and Support

Cerner’s support representatives are there. They answer the phone and try to solve problems. We may...

Feb 2022
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Manager

Functionality and Upgrades

I am very satisfied with Cerner and have recommended them to others. Cerner's system is better for...

Feb 2022
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Analyst/Coordinator

Service and Support

Whenever we first call Cerner, the first person who picks up the phone doesn't know anything more...

Feb 2022
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Analyst/Coordinator

Service and Support

Cerner is pretty consistent. A lot of times if we have issues sending medications, doing...

Feb 2022
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Analyst/Coordinator

Technology

An issue we see within the product is occasional slowness. I don't know whether that is technically...

Feb 2022
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Analyst/Coordinator

Relationship

From my personal standpoint, companies buy out companies all the time, and as long as the product...

Feb 2022
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Analyst/Coordinator

Service and Support

If there was a way for Cerner to shoot an email or some kind of notification to let us know that...

Feb 2022
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Analyst/Coordinator

Relationship

Everything that we have discussed with Cerner has been upheld. It might take a little finagling and...

Feb 2022
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Director

ROI / Cost (care and feeding)

We have a direct relationship with Cerner. The person who coordinates with Cerner sends in anything...

Oct 2021
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Director

Implementation and Training

We get frequent updates from Cerner. They have training slides, and they have gotten better with...

Oct 2021
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Director

Implementation and Training

Cerner has a good implementation team. However, because there are a lot of people involved, we need...

Oct 2021
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Director

Functionality and Upgrades

Sometimes, I feel like the left hand is not speaking to the right hand. If Cerner adds a new form to...

Oct 2021
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Director

Functionality and Upgrades

Considering that this system is a tool for clinical people, the ease of use has a lot of room for...

Oct 2021
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Director

Service and Support

Cerner could be a bit more on top of regulatory guidelines and ensuring that we can meet the...

Oct 2021
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Director

Service and Support

We can reach out to support quickly. I don’t have much of a problem with support; there are just...

Oct 2021
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Director

Functionality and Upgrades

I have gone through a couple of EHRs, and this one is good, but there are areas where Cerner could...

Oct 2021
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Nurse

ROI / Cost (care and feeding)

I have run a lot of reports, and we have had to pay extra for them. We haven't been able to keep up...

Oct 2021
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Nurse

Functionality and Upgrades

The solution is easy to use. It is nice, clear, open, and easy to navigate. I didn't have much...

Oct 2021
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Nurse

ROI / Cost (care and feeding)

I haven't received any training on the product for quite a while, but that is probably because of...

Oct 2021
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