Cerner Technical Services Comments

 

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User Commentary

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Manager

Relationship

Because of the work we are doing with Cerner's application management services, we have lost our...

Sep 2019
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Manager

Other Observations

Cerner isn't really doing anything that we weren't already doing, but our management people saw...

Sep 2019
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Manager

People and Knowledge

In the beginning, we were remote hosted, and we had an excellent working relationship with our...

Sep 2019
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Manager

Tools and Methodology

I don't see Cerner introducing any more innovative processes. All they are doing is exporting the...

Sep 2019
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Manager

Tools and Methodology

We had go-live issues with an upgrade that Cerner assisted us with, and those issues were still not...

Sep 2019
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Manager

Tools and Methodology

The implementation team members' biggest mistake was that they didn't find out what we were doing or...

Sep 2019
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Director

Tools and Methodology

We really like Cerner's attention to the upgrade process; that is a great help to us. They have...

May 2018
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Director

Tools and Methodology

Cerner could do a better job of informing us about known issues. For example, they could identify...

May 2018
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Director

Tools and Methodology

Cerner assists with the actual live event. Our standard process is to have them on a conference line...

May 2018
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CIO

People and Knowledge

We used Cerner’s technical services when we needed help with our EMR system build. Cerner also...

Nov 2017
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CIO

People and Knowledge

Cerner provided two team leads for our technical services engagement. They were very good about...

Nov 2017
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Director

Future Outlook

Cerner has provided us with IT support for several projects, including server installations,...

Oct 2017
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VP/Other Executive

Project Results

Cerner's technical service is horrible. Cerner's ability to build an interface or manage one to and...

Oct 2017
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