Commentary Summary
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User Commentary
Interfacing and Integration
The product is rather user friendly and easy to use. It integrates with our current system, so we do...
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Implementation and Training
The training from Change Healthcare is always really high level. I was not there for the...
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Service and Support
The vendor is good. If we have a problem, we open a ticket, and the vendor follows up with us within...
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Functionality and Upgrades
We get our money’s worth for the product because the tools that Change Healthcare has available are...
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Service and Support
Change Healthcare responds to us, but their response time has been a bit longer than what I...
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Relationship
We have such a close relationship with Change Healthcare. They do what we need them to do in a...
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Interfacing and Integration
We have had some hiccups lately with the conversion from our old HIS to the new system. The...
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Functionality and Upgrades
I would like to see more insurance vendors available to us. The vendor could improve their...
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Service and Support
Change Healthcare immediately recognizes service orders that I submit, and I normally have a...
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Future Outlook
We will eventually be moving away from Clearance Patient Access Suite because of consolidations, and...
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Service and Support
I like Change Healthcare’s customer support. When the price estimates are not accurate, that is...
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Functionality and Upgrades
There are some things I would love to have the ability to change in the tool. Every payer looks the...
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Implementation and Training
Change Healthcare’s implementation services are great, especially with the knowledge center,...
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Service and Support
The customers are usually the ones that contact Change Healthcare about problems, and then the...
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Service and Support
We have had issues that we discovered sometimes further along than we should have. I feel like we...
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Technology
We are pretty satisfied with the real-time eligibility tool. We like the reliability and integration...
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Technology
Change Healthcare has primarily not kept their promises related to their authorization and...
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Implementation and Training
Change Healthcare has some training offerings, but those are very heavily offered through an...
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Service and Support
The most important thing for the vendor to improve is their technical support. It would be nice to...
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Implementation and Training
Our implementation was a disaster. We had a horrific project manager for our implementation. We...
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Functionality and Upgrades
The product is a good fundamental tool, and it does the basics well. There are no performance issues...
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Interfacing and Integration
When I buy products from a vendor, I assume that there is some level of commonality from one system...
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Functionality and Upgrades
Clearance Patient Access Suite is an easy way to get standard information.
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Functionality and Upgrades
The system is user friendly, even for end users and the people who are managing the system. Our...
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Service and Support
If someone fixes an account that is showing an error in the system, once that is fixed and done...
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Other Observations & Comments
Change Healthcare has had a lot of changes and acquisitions, but that is how the corporate structure...
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Implementation and Training
The initial training with Change Healthcare was good. We are struggling a bit with ongoing training,...
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Other Observations & Comments
Change Healthcare has some cool things out there that I am looking for.
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Service and Support
Change Healthcare’s support can be a little challenging. Clearance Patient Access Suite is...
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Service and Support
The vendor's support folks are great. Our account executive is really good. They are very responsive...
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Other Observations & Comments
The vendor is proactive about some things, but with downtime, we report it and find that they have...
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Service and Support
Change Healthcare has very technical second-tier support resources that I enjoy working with. They...
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Functionality and Upgrades
Our patient financial services department uses another Change Healthcare product, and they are not...
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Relationship
Change Healthcare is constantly updating the insurance they utilize, but they keep me updated. In...
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Service and Support
Everybody I have encountered from Change Healthcare in meetings, implementations, and go-lives has...
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Technology
We have a kiosk that patients can use, and once they see a nurse, an account gets created with...
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Interfacing and Integration
When we were doing a demo with Change Healthcare, our clearance was bidirectional, but when we got...
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Service and Support
Change Healthcare has had some customer service issues, and they have dropped the ball a few times....
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Relationship
The one thing I like about Change Healthcare is that their on-site manager is very responsive and...
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Relationship
The Change Healthcare executives are very slow to react. They flatter us a lot, and I know what they...
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Relationship
We identified some problems, and we put workarounds in place. But what usually happens with...
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Relationship
I would like the vendor to do the contract reviews at regular intervals rather than letting a long...
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Service and Support
We did a review of our Change Healthcare products so we could decide what we needed. Throughout that...
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Sales and Contracting
I would call Change Healthcare a partner rather than just a vendor. We all enjoyed the process of...
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Other Observations & Comments
We want to go with a smart paying option on our website. And in the process of making a decision for...
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Future Outlook
The tool is adequate. The biggest problem we saw with the product is the infrastructure wasn't...
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Implementation and Training
The training is adequate, but there is a lot more that Change Healthcare could do there.
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Functionality and Upgrades
Change Healthcare promoted their solution as effectively integrated with our EMR, but in many cases,...
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Relationship
Six months ago, I would have scored Change Healthcare’s service and executive involvement very low,...
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Implementation and Training
The eligibility feature in the product is nice. During the go-live, the vendor was quick to respond...
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Implementation and Training
We would have appreciated a watch rating when training for the product, and we would have liked to...
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Sales and Contracting
Change Healthcare's sell was that their system had everything. However, I don’t feel like the vendor...
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Service and Support
Support from Change Healthcare is okay. When it seems like when we are at the point of cracking and...
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Functionality and Upgrades
The reporting functionality in the system is poor. We are not getting viable reports. Everything is...
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Relationship
One thing Change Healthcare needs to work on is staying power. The lack of consistency with the...
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Interfacing and Integration
The estimator tool in the system is really a third-party tool. We have to work through Change...
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ROI / Cost
The product's design is pretty good, and the product does what it is supposed to do. We are...
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Interfacing and Integration
The pain points with the product come when trying to get things set up. When adding an interface for...
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Service and Support
With the vendor's customer service, whenever I call in or log in a ticket or a service order, the...
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Service and Support
Overall, the product does what it is supposed to do. If there are any issues with the product, then...
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Implementation and Training
We have to search for what we are looking for with training. We don’t have an educational liaison...
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Functionality and Upgrades
The product is not hard to use at all. Depending on the EHR an organization uses, Clearance Patient...
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Interfacing and Integration
Change Healthcare needs to take all of their products and tie them all together, but they don't....
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Relationship
Change Healthcare has done a good job of keeping promises on their end as much as they can based on...
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ROI / Cost
The solution gives us more information than our previous solution, drilling down on types of denials...
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Implementation and Training
From the standpoint of the implementation and training out of the gate, it took a while to collect...
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Functionality and Upgrades
The system is bulky in the way that information is sent and received. The way the process is set up,...
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Implementation and Training
Change Healthcare has education modules that are already set up for new trainees and ongoing...
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Lessons Learned
It is important for customers to understand that some of the responsiveness of the access to...
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Functionality and Upgrades
Clearance Patient Access Suite serves a particular purpose for our limited scope in terms of...
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Technology
It has been happening more in the past year that things will break or things won’t be working right....
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Functionality and Upgrades
The product is very easy to use. It meets all of our needs, and the vendor is always updating it....
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Implementation and Training
The upgrades from Change Healthcare are good, but the installation part of the upgrades is not good....
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Service and Support
We have a person from Change Healthcare that takes care of us. They are not an executive, but they...
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Future Outlook
We are moving to a new EHR, and Change Healthcare is not a preferred partner for our new EHR vendor....
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Relationship
Change Healthcare is responsive when there are issues or problems with the system and when we have...
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Other Observations & Comments
An eligibility and estimator tool is definitely part of our long-term plans. I am not sure whether...
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Functionality and Upgrades
We need to find a way to look only at the accounts that we really have to work with. If we already...
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Service and Support
We had an internal problem, and we got the vendor’s support people involved. They helped us figure...
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Functionality and Upgrades
The solution behaves the way that it should. I don't think that we have to do a lot of maintenance...
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Implementation and Training
During our implementation, it was very odd that the vendor didn't have the understanding that we...
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Service and Support
The support used to be better than it has been lately. It has been difficult throughout the COVID-19...
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ROI / Cost
The way Change Healthcare sells Clearance Patient Access Suite today is way different than what I...
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Functionality and Upgrades
Clearance Patient Access Suite is easy to use, and I have recommended it to others. Our users...
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Functionality and Upgrades
I see a lot of emails about new technology that Change Healthcare has. We don't take advantage of...
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Implementation and Training
Change Healthcare doesn’t keep all their promises. The transition with Ahi QA was a bit painful. The...
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Functionality and Upgrades
We are not dissatisfied with Clearance Patient Access Suite. It works. It is just very limited in...
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ROI / Cost
We have the authorization tool in Clearance Patient Access Suite, but we don’t really use it. That...
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Functionality and Upgrades
I like that the product’s report card helps us keep registrars on track with any issues. It is not...
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Functionality and Upgrades
Clearance Patient Access Suite behaves the way that it should, and I don't believe there is a lot of...
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Implementation and Training
During our implementation, the vendor didn’t consider that we would need to implement after hours....
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Functionality and Upgrades
I like that Clearance Patient Access Suite is easy to read. When we check eligibility, the...
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Relationship
I don't feel 100% confident that Change Healthcare understands our goals and challenges. We have...
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Functionality and Upgrades
Recently, Change Healthcare moved to a cloud solution, and that was a disaster. For the first...
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Functionality and Upgrades
Change Healthcare is meeting our needs the best they can, and we have built the necessary...
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Service and Support
Change Healthcare has gone through many team members for support. The vendor doesn't return calls or...
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Relationship
We have done our due diligence, and Change Healthcare remains one of the greatest vendors in their...
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Functionality and Upgrades
Clearance Patient Access Suite works well, and it integrates with our HIS. Our registration staff...
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ROI / Cost
The vendor avoids charging for every little thing. They are fair with pricing.
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Implementation and Training
The vendor doesn’t do any training. They always tell us that we can do training on our own, and if...
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Functionality and Upgrades
The functionality that was demonstrated for the product wasn't delivered.
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Relationship
I would tell others that the products are good, but organizations need to engage in an...
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Relationship
I am happy with Change Healthcare and would buy the system from them again. We work well together,...
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Service and Support
I have a contact at Change Healthcare that is very helpful when I need anything. It is nice to be...
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Relationship
I have noticed a change with Change Healthcare as of late. I am able to get assistance easier and...
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Functionality and Upgrades
Change Healthcare's system is a great tool that works in the background with our main hospital...
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Functionality and Upgrades
Change Healthcare is pretty good about delivering new technology.
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Relationship
The vendor’s executives are pretty proactive.
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Future Outlook
We haven't had any issues that Change Healthcare hasn't been able to solve. I am very happy with...
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ROI / Cost
I don’t like the eligibility product at all. I wouldn’t recommend Clearance Patient Access Suite....
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