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Clearance Patient Access Suite Comments
Filtered view: All
Subject Expert
Commentary Summary
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User Commentary
Director
Functionality and Upgrades
The solution's registration QA is awesome. The registration QA is linked in with Clearance Patient...
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Director
Lessons Learned
I would definitely recommend that people get the full product so they are not limited and they gain...
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Director
Relationship
In general, the company has changed a lot from when it was RelayHealth to now with it being Change...
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Director
Service and Support
Change Healthcare is still working on adding some functionality that other companies already have....
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Manager
Functionality and Upgrades
The vendor is really good in their clearance division. That maybe isn't quite as good as the...
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Manager
Interfacing and Integration
The vendor needs to work with their customers and other vendors a little more when it comes to...
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Director
Implementation and Training
Clearance Patient Access Suite is really good. Change Healthcare did a lot of personal training and...
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Director
ROI / Cost (care and feeding)
Change Healthcare has technology, and they offer it to us. We just can't afford some things that...
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Director
Service and Support
Change Healthcare is good about proactive service. They push out emails that say which payers are...
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Director
Technology
One of the burdens of having Clearance Patient Access Suite is that the system still uses Internet...
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Analyst/Coordinator
Service and Support
I like the support people. They know what I am talking about, and they listen to me. Another...
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Analyst/Coordinator
Functionality and Upgrades
The system is streamlined for any kind of end user. It is nice to go to one product for QA,...
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Analyst/Coordinator
Functionality and Upgrades
There are little things that could be improved. We look at different things for each eligibility...
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Analyst/Coordinator
Service and Support
We haven't had any real needs during COVID-19 from Change Healthcare, but I like that they send a...
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Analyst/Coordinator
Service and Support
The support is good. I have found that the vendor's first-tier support people are new. If I need an...
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Analyst/Coordinator
Implementation and Training
The upgrades for this product are good. In fact, the upgrades have not been very noticeable by our...
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Analyst/Coordinator
Service and Support
Change Healthcare has a community site where other users can collaborate and talk. I think that is...
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Analyst/Coordinator
Relationship
When we went live with our new EMR, I worked very closely with the vendor to send batch jobs and...
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Director
Functionality and Upgrades
The product works really well. I have no complaints. The vendor always supports everything. I love...
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Director
Relationship
We have had really good contracts and strong connections with the vendor's executives.
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Director
Functionality and Upgrades
We haven't really had any new products. When there are upgrades to the system, those upgrades are...
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Manager
Other Observations & Comments
The clearance piece of the solution has been alright, but we have had some issues with the estimator...
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Manager
Lessons Learned
The bugs that the system has can be worked out. It is still better than some of the other solutions...
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Manager
Other Observations & Comments
Change Healthcare has done a good job of bringing products to market in a very quick fashion. We are...
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Manager
Sales and Contracting
We have been trying to work with Change Healthcare's charges. We are trying to negotiate some lower...
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Manager
Functionality and Upgrades
If Change Healthcare can get their issues fixed and keep the system stable, I won't have anything...
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Manager
Service and Support
Parts of the system that have been working fine for years will literally just break. Then we have to...
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Manager
Service and Support
If I send Change Healthcare screenshots of all the parts of a problem that are contradicting each...
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Manager
Service and Support
Change Healthcare does a great job of facilitating the needs of their users and their product...
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Manager
Service and Support
My experience with Clearance Patient Access Suite is not as good as it has been in the past. We have...
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Analyst/Coordinator
Service and Support
From a patient access standpoint, we don’t have a desire to move away from the Change Healthcare...
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Manager
Relationship
I have contact with Change Healthcare on a regular basis. We have a great relationship. I have calls...
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Manager
Functionality and Upgrades
I would like to see a certain application be ingrained in the Change Healthcare application; that...
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Manager
Sales and Contracting
Change Healthcare’s sales group needs to be more educated across the board with every product so...
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Manager
Service and Support
I have always had great support from Change Healthcare. That hasn’t changed through COVID-19. I...
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Manager
Implementation and Training
The implementation of upgrades is pretty seamless. Change Healthcare’s training is top notch. I can...
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Manager
Lessons Learned
In relation to how the product was promoted to us, we have found that the product can only work as...
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Manager
Functionality and Upgrades
Change Healthcare has provided a good product and good service to me for a while. I have eliminated...
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Manager
Functionality and Upgrades
We are not getting the value out of the authorization piece specifically yet. Some of that is on us,...
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Manager
Functionality and Upgrades
Overall, we are pretty satisfied with Clearance Patient Access Suite. The eligibility, medical...
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Manager
Other Observations & Comments
Change Healthcare is working on innovations and enhancements. There are some other things that they...
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Manager
Service and Support
Change Healthcare has been doing a pretty good job supporting us through the COVID-19 crisis, at...
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Manager
Relationship
Generally speaking, Change Healthcare keeps their promises. They are really good partners and...
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VP/Other Executive
Functionality and Upgrades
On Change Healthcare's payment estimation tool, the patient-facing side needs to be more robust. It...
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VP/Other Executive
Relationship
I hear from high-level people from Change Healthcare all the time.
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VP/Other Executive
Technology
The products do what Change Healthcare says they will do. For example, on the front end with the QA...
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Director
Service and Support
The product support hasn't been perfect. Change Healthcare has some opportunities, but we do have...
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Director
Relationship
Change Healthcare has done very well at executing the plans. We have had a very good partnership...
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Director
Other Observations & Comments
In today's environment, tools should be fully integrated instead of being siloed. Tools should be...
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Director
Interfacing and Integration
Some of Change Healthcare's modules don't talk to one another, even on the front end of patient...
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Director
ROI / Cost (care and feeding)
With the product, we are able to scrub all of our self-pay accounts and any bad debt adjustments and...
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Director
Service and Support
Change Healthcare offers a lot of products, and some of those cross each other. We are using Change...
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Manager
Service and Support
When it comes to supporting us through the COVID-19 crisis, Change Healthcare has been on top of...
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Manager
Other Observations & Comments
We are restricted sometimes because we work from an older system. We are switching to another vendor...
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Manager
Other Observations & Comments
If I were designing the eligibility screen, I would reorganize things to spoon-feed the users a...
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Manager
Technology
Not all payers are there on certain things like Notice of Admission (NOA). That is not all the...
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Manager
Technology
When it comes to delivering new technology, the vendor sends out invitations to different regional...
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Manager
Service and Support
The vendor is phenomenal with ongoing support. That is one of their strongest points. We also use a...
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Manager
Functionality and Upgrades
The product drives outcomes, especially once we introduce things like a different vendor’s tools...
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Manager
Relationship
On a value-per-dollar basis, I would rate Change Healthcare at the top of the list of vendors we...
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Manager
Future Outlook
I think I will stay consistently satisfied because we are already seeing results. We just went over...
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Director
Other Observations & Comments
The sales process is a little tricky. The implementation process has actually been much better, and...
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Director
Other Observations & Comments
How well the product supports our integration goals varies because we have different people in...
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Director
Other Observations & Comments
Whether Change Healthcare keeps all of their promises is a tricky question. I am not sure whether...
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Director
Implementation and Training
Change Healthcare's training is very robust. I would rate that at the highest score. Change...
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Director
Other Observations & Comments
The products could be developed better, but there are a host of reasons why. Some of those reasons...
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Director
Functionality and Upgrades
The tools are actually embedded into our EMR, so the ease of use is high. The tools work well.
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Director
Other Observations & Comments
Change Healthcare has shown us an authorization tool, and they have a new system that needs to be...
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Director
Other Observations & Comments
Payer connections are constantly breaking, and that is usually because the payers change something....
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Manager
Implementation and Training
Change Healthcare’s system offers us a broader reach than our previous system did. If Change...
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Manager
Implementation and Training
We have had to back and retrain our staff members. Once we did that retraining, we found that things...
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Manager
Functionality and Upgrades
Overall, the dashboard is extremely helpful to take a snapshot of the accounts that we have...
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Director
Implementation and Training
The implementation is going well. We do have some little issues. The issues are either on both sides...
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Director
Functionality and Upgrades
Change Healthcare is very nice. If they could do something to improve, it would be to update...
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Director
Functionality and Upgrades
I have to say, the vendor's tools are hugely awesome. The vendor teaches us how to use them....
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Director
Other Observations & Comments
The vendor's authorization product is not very robust, but that is not the vendor's fault. That is...
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Director
Functionality and Upgrades
I haven’t seen much new technology. There are some areas that the vendor could probably get into...
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Director
Functionality and Upgrades
Clearance Patient Access Suite is just phenomenal. The whole customization to the user is...
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Director
Relationship
We had a representative that would come out a couple of times a year, and that person was wonderful....
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Director
Relationship
Change Healthcare is pretty proactive. They send a lot of emails when a site is down or for similar...
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Director
Functionality and Upgrades
The implementation was done poorly on our side, but representatives from Change Healthcare helped us...
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Director
Functionality and Upgrades
Change Healthcare is one of the few players out there that has a really good estimate system. The...
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Director
Functionality and Upgrades
We can only use the product with Internet Explorer. It would be nice to use it with other browsers....
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Director
Sales and Contracting
Change Healthcare is continually asking to make changes to the contract. They need to do that, and...
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Director
ROI / Cost (care and feeding)
Change Healthcare's product is a little expensive. I have to work hard to make sure we have met the...
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Analyst/Coordinator
ROI / Cost (care and feeding)
Change Healthcare avoids charging us. They do great group discount deals. I have seen Change...
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Analyst/Coordinator
Relationship
In terms of the service being proactive. I speak to my representative often. The vendor executives...
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Analyst/Coordinator
Functionality and Upgrades
What the Change Healthcare product offers is better than any other product out there. We are able to...
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Analyst/Coordinator
Technology
The product is wonderful. There were times when the eligibility features weren't working. I am glad...
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Analyst/Coordinator
Service and Support
The vendor sends monthly feedback about any outstanding service orders and where they are. At least...
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Analyst/Coordinator
Service and Support
The vendor's service is great. I really respect it. I am not made to feel stupid. The vendor values...
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Analyst/Coordinator
Other Observations & Comments
The only thing that the vendor could improve is to work with different contractors for medical...
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Analyst/Coordinator
Other Observations & Comments
I hope that the Change Healthcare product is part of our long-term plans. That isn't my decision. I...
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VP/Other Executive
Relationship
We are trying to create some flexibility in our relationship with the vendor due to the vendor's...
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VP/Other Executive
Implementation and Training
Either the tool is implemented well and our team is not educated enough to use it or the team is...
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VP/Other Executive
Technology
I don’t see any new technology coming out of Change Healthcare at all in the areas that we are using...
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VP/Other Executive
Service and Support
I wouldn't say the vendor's support has been an abject failure, but it has been a pretty tough...
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VP/Other Executive
Implementation and Training
The implementation was poorly planned, poorly resourced, and poorly executed on both our side and...
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VP/Other Executive
Service and Support
My sense is that Change Healthcare is a big, messy, bureaucratic organization where people don’t...
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