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Clearance Patient Access Suite
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User Commentary

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Analyst/Coordinator

Relationship

Change Healthcare’s biggest strength is their communication, and they are very good at keeping us...

Sep 2023
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Analyst/Coordinator

Relationship

Change Healthcare’s biggest weakness right now is the change in staff, and that is the only issue...

Sep 2023
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Analyst/Coordinator

Loyalty, Relationship

Change Healthcare has been fantastic all the way around. Change Healthcare is getting ready to make...

Sep 2023
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Analyst/Coordinator

Product

For the ease of use of Clearance Patient Access Suite, everybody loves the product, and it is pretty...

Sep 2023
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Director

Loyalty

My expectation is to get a higher conversion rate and more Medicaid patients than self-pay patients....

Jul 2023
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(0)
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Director

Relationship

We have the representatives use the product instead of us, and we have a great relationship with...

Jul 2023
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(0)
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Director

Product

The product’s prior authorization piece was never used or turned on at our organization. When it got...

Jul 2023
||
(0)
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Director

Relationship, Operations

We asked the vendor questions, and they couldn't answer, probably because they probably didn't have...

Jul 2023
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Director

Operations

When eligibility was first on our radar, I couldn't find a Change Healthcare salesperson. I had to...

Jul 2023
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(0)
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Director

Loyalty, Operations

We are moving to another vendor that offers online training for our staff individually. Change...

Jul 2023
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Director

Relationship

If I need something from Change Healthcare, we have a salesperson. They call and respond, but that...

Jul 2023
||
(0)
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Director

Product

The product could have better integration with our EHR to call out things like specific co-pays for...

Jul 2023
||
(0)
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Director

Operations, Product

I would tell potential customers they need to be very prepared with their current workflows and ask...

Jul 2023
||
(0)
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Director

Relationship, Product

We had many significant challenges in the last few years with Clearance Patient Access in terms of...

May 2023
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(0)
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Director

Product

I would recommend Clearance Patient Access more now than I would have a year ago. Change Healthcare...

May 2023
||
(0)
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Director

Relationship, Product

Issues get resolved. Our biggest complaint is that we don't know what causes the issue, so we don't...

May 2023
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Director

Product

Things have gone pretty well with Clearance Patient Access Suite. They’ve been good when we have...

May 2023
||
(0)
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Director

Operations, Product

Based on the feedback I have gotten from our IT team, the solution is not very user friendly in a...

May 2023
||
(0)
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Director

Loyalty, Value

The system doesn't work like we thought it would, but that could be because of our payer set. We are...

May 2023
||
(0)
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Director

Relationship, Product

My biggest wish is to make it easier to find out which payers Change Healthcare has connections to....

May 2023
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(0)
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Director

Operations

Change Healthcare may have reached out to us to provide additional training, but since we don't go...

May 2023
||
(0)
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Director

Relationship

It takes escalation to get results. When we first start, we need a lot of help. We changed our...

May 2023
||
(0)
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Manager

Loyalty

Change Healthcare's system is unfortunately not a part of our long-term plans, but we like it. The...

May 2023
||
(0)
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Manager

Operations

We get emails and phone calls about new products from Change Healthcare. I would like to see a brief...

May 2023
||
(0)
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Manager

Relationship

We don’t get tossed around a lot by Change Healthcare's leadership. I don't think we get a lot of...

May 2023
||
(0)
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Manager

Relationship

Change Healthcare knows the things we ask them about. If they don't understand something, they get...

May 2023
||
(0)
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Director

Product

We would like Clearance Patient Access Suite to be connected with more payers. The system is very...

Apr 2023
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(0)
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VP/Other Executive

Product, Product

The vendor has a good scope of work. But they have a lot of functionalities that don’t talk to each...

Apr 2023
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(0)
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Analyst/Coordinator

Product

The product is rather user friendly and easy to use. It integrates with our current system, so we do...

Mar 2023
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(0)
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Analyst/Coordinator

Operations

The training from Change Healthcare is always really high level. I was not there for the...

Mar 2023
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(0)
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Analyst/Coordinator

Relationship

The vendor is good. If we have a problem, we open a ticket, and the vendor follows up with us within...

Mar 2023
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(0)
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Director

Value

We get our money’s worth for the product because the tools that Change Healthcare has available are...

Mar 2023
||
(0)
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Director

Culture, Value

Change Healthcare responds to us, but their response time has been a bit longer than what I...

Mar 2023
||
(0)
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Director

Relationship

We have such a close relationship with Change Healthcare. They do what we need them to do in a...

Mar 2023
||
(0)
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Director

Operations, Product

We have had some hiccups lately with the conversion from our old HIS to the new system. The...

Mar 2023
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Director

Relationship, Product

I would like to see more insurance vendors available to us. The vendor could improve their...

Mar 2023
||
(0)
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Director

Relationship

Change Healthcare immediately recognizes service orders that I submit, and I normally have a...

Mar 2023
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(0)
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Analyst/Coordinator

Loyalty

We will eventually be moving away from Clearance Patient Access Suite because of consolidations, and...

Mar 2023
||
(0)
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Analyst/Coordinator

Relationship, Value

I like Change Healthcare’s customer support. When the price estimates are not accurate, that is...

Mar 2023
||
(0)
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Analyst/Coordinator

Product

There are some things I would love to have the ability to change in the tool. Every payer looks the...

Mar 2023
||
(0)
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Analyst/Coordinator

Operations

Change Healthcare’s implementation services are great, especially with the knowledge center,...

Mar 2023
||
(0)
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Analyst/Coordinator

Relationship

The customers are usually the ones that contact Change Healthcare about problems, and then the...

Mar 2023
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(0)
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VP/Other Executive

Relationship

We have had issues that we discovered sometimes further along than we should have. I feel like we...

Mar 2023
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(0)
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VP/Other Executive

Product

We are pretty satisfied with the real-time eligibility tool. We like the reliability and integration...

Mar 2023
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(0)
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VP/Other Executive

Loyalty

Change Healthcare has primarily not kept their promises related to their authorization and...

Mar 2023
||
(0)
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VP/Other Executive

Operations

Change Healthcare has some training offerings, but those are very heavily offered through an...

Mar 2023
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(0)
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Director

Relationship

The most important thing for the vendor to improve is their technical support. It would be nice to...

Jan 2023
||
(0)
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Director

Operations

Our implementation was a disaster. We had a horrific project manager for our implementation. We...

Jan 2023
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(0)
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Director

Product

The product is a good fundamental tool, and it does the basics well. There are no performance issues...

Jan 2023
||
(0)
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Analyst/Coordinator

Product

Clearance Patient Access Suite is an easy way to get standard information.

Jan 2023
||
(0)
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Analyst/Coordinator

Relationship, Product

The system is user friendly, even for end users and the people who are managing the system. Our...

Jan 2023
||
(0)
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Analyst/Coordinator

Relationship, Product

If someone fixes an account that is showing an error in the system, once that is fixed and done...

Jan 2023
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(0)
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Director

Culture, Relationship

Change Healthcare has had a lot of changes and acquisitions, but that is how the corporate structure...

Jan 2023
||
(0)
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Director

Operations

The initial training with Change Healthcare was good. We are struggling a bit with ongoing training,...

Jan 2023
||
(0)
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Director

Loyalty

Change Healthcare has some cool things out there that I am looking for.

Jan 2023
||
(0)
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Director

Relationship, Product

Change Healthcare’s support can be a little challenging. Clearance Patient Access Suite is...

Jan 2023
||
(0)
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Manager

Relationship

The vendor's support folks are great. Our account executive is really good. They are very responsive...

Jan 2023
||
(0)
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Manager

Relationship

The vendor is proactive about some things, but with downtime, we report it and find that they have...

Jan 2023
||
(0)
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Analyst/Coordinator

Relationship

Change Healthcare has very technical second-tier support resources that I enjoy working with. They...

Jan 2023
||
(0)
 Thank you  Helpful

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Analyst/Coordinator

Operations, Product

Our patient financial services department uses another Change Healthcare product, and they are not...

Jan 2023
||
(0)
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Director

Relationship

Change Healthcare is constantly updating the insurance they utilize, but they keep me updated. In...

Jan 2023
||
(0)
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Director

Relationship, Operations

Everybody I have encountered from Change Healthcare in meetings, implementations, and go-lives has...

Jan 2023
||
(0)
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Director

Product

We have a kiosk that patients can use, and once they see a nurse, an account gets created with...

Jan 2023
||
(0)
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Director

Culture

When we were doing a demo with Change Healthcare, our clearance was bidirectional, but when we got...

Jan 2023
||
(0)
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Director

Relationship

Change Healthcare has had some customer service issues, and they have dropped the ball a few times....

Jan 2023
||
(0)
 Thank you  Helpful

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Director

Relationship

The one thing I like about Change Healthcare is that their on-site manager is very responsive and...

Jan 2023
||
(0)
 Thank you  Helpful

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Director

Relationship

The Change Healthcare executives are very slow to react. They flatter us a lot, and I know what they...

Jan 2023
||
(0)
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VP/Other Executive

Relationship

We identified some problems, and we put workarounds in place. But what usually happens with...

Dec 2022
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(0)
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VP/Other Executive

Culture

I would like the vendor to do the contract reviews at regular intervals rather than letting a long...

Dec 2022
||
(0)
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VP/Other Executive

Loyalty, Relationship

We did a review of our Change Healthcare products so we could decide what we needed. Throughout that...

Dec 2022
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(0)
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VP/Other Executive

Culture

I would call Change Healthcare a partner rather than just a vendor. We all enjoyed the process of...

Dec 2022
||
(0)
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VP/Other Executive

Loyalty

We want to go with a smart paying option on our website. And in the process of making a decision for...

Dec 2022
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(0)
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Director

Loyalty, Product

The tool is adequate. The biggest problem we saw with the product is the infrastructure wasn't...

Dec 2022
||
(0)
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Director

Operations

The training is adequate, but there is a lot more that Change Healthcare could do there.

Dec 2022
||
(0)
 Thank you  Helpful

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Director

Culture, Product

Change Healthcare promoted their solution as effectively integrated with our EMR, but in many cases,...

Dec 2022
||
(0)
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Director

Relationship

Six months ago, I would have scored Change Healthcare’s service and executive involvement very low,...

Dec 2022
||
(0)
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Due to the ever-increasing complexity of revenue cycle management, organizations have historically had to supplement patient access functionality from their enterprise EMR vendor with third-party revenue cycle vendors. But with the push toward software consolidation, organizations would like their enterprise EMR vendors to further develop patient access capabilities and better meet customers’ growing needs. This report examines the patient access offerings of enterprise EMR vendors † Cerner, Epic, and MEDITECH and shares customers’ perception of how well positioned these vendors are to deliver functionality currently provided by third parties. To view performance data for third-party vendors, click here . † KLAS was unable to interview a sufficient number of Sunrise Financial Manager customers to include data for Allscripts’ patient access offering. What Is Patient Access? For the purposes of this report, patient access functionality includes address verification, cost estimates, coverage discovery, eligibility verification, medical necessity, prior authorizations, propensity to pay, registration QA, and scheduling. KLAS acknowledges this functionality is closely related to other areas like patient experience improvement, patient financial engagement, and patient intake management. To access data about these additional areas, view the relevant market segments on the KLAS website.



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