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Clearance Patient Access Suite
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Subject Expert
Dustin Cragun
Research Director
Commentary Summary
User Commentary
Director
We would buy Change Healthcare's system again; it is much more user friendly than other systems. The...
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Director
The service and support are much better for this system than for other solutions we have from Change...
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Analyst/Coordinator
I usually get answers right away from Change Healthcare. They are good at communicating with emails...
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Analyst/Coordinator
In terms of eligibility, Clearance Patient Access Suite has really stayed the same for the past...
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Analyst/Coordinator
One thing that has been an issue for me in Clearance Patient Access Suite is when we run certain...
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Analyst/Coordinator
In the past, there was an issue, and Change Healthcare charged us and then stopped charging us....
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Analyst/Coordinator
The integration is pretty strong. There are good days and bad days with the integration. For the...
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Analyst/Coordinator
For the most part, I really don't interact with the vendor unless we have an issue and open a ticket...
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Analyst/Coordinator
For the most part, the vendor keeps their promises. Right now, we have a disconnect because the...
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Analyst/Coordinator
We tried to implement a product from Change Healthcare, but that product turned out to not be ready...
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Analyst/Coordinator
The Change Healthcare product’s ease of use is good. If we use the Change Healthcare product through...
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Director
Change Healthcare offers a very cohesive one-stop shop. Along with their patient access tool, we...
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Director
We have gone through a couple of different transitions. The only struggle we have is that the...
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Director
We did a multiprong review of several applications before we went with Change Healthcare’s product,...
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Director
Change Healthcare has had significant turnover from a leadership and a client management...
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Director
Change Healthcare wants to charge us even for things that they do wrong. Recently, an issue came up,...
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Director
Change Healthcare is not good with sharing enhancements. They struggle with keeping us abreast of...
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Director
There is a monopoly out there, so people really only have a choice between Change Healthcare and...
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Director
The vendor’s heart is in the right place, but things depend on whether they can deliver. The vision...
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VP/Other Executive
While doing some contract review, I found that with several of our Clearance Patient Access Suite...
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VP/Other Executive
We had a situation come up where I felt we needed more training. Change Healthcare were going to...
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VP/Other Executive
We always suffer a bit, but overall, Change Healthcare does deliver with the implementation...
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VP/Other Executive
Change Healthcare has everything we need. The technology is out there for everything that we have...
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VP/Other Executive
We definitely have the vendor executives involved, but that is because I am not so satisfied.
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VP/Other Executive
The prices from Change Healthcare have been reasonable. When there is a new payer or plan that we...
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VP/Other Executive
The training modules that Change Healthcare has available are pretty good. The tutorials in their...
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VP/Other Executive
Clearance Patient Access Suite has basically been the same as it was when we first started using it....
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VP/Other Executive
Change Healthcare's product is very good. The information is presented in an easy-to-use format for...
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VP/Other Executive
I would buy Clearance Patient Access Suite again without hesitation. I am very happy with the...
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VP/Other Executive
Change Healthcare is very good with us. They are responsive, and they are able to do the things that...
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CIO
Our satisfaction with the product quality would go up if Change Healthcare would put in some of the...
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CIO
We don’t have any complaints from end users in terms of workflow or navigation through the product....
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CIO
We can get in touch with people from the Change Healthcare team. When we have an issue and call...
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Director
We are extremely dissatisfied. The tool was not functioning for a time, and Change Healthcare...
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Director
The integration overall is lacking. Our team members have payer access to do their own verification...
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Director
Real-time authorization is not provided by Change Healthcare. It is on their road map, but we don't...
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VP/Other Executive
The system is down a lot more than I would expect it to be and more than I saw with our previous...
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VP/Other Executive
The vendor tried to offer executive involvement, but I would give them a lower score for that.
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Manager
The product is going to work fine, but there are other factors in our organization that are...
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Manager
We started to use the authorization piece, but we stopped because we weren't happy. We attempted...
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Manager
There was a lack of communication with the authorization piece of the product. Change Healthcare...
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Manager
The product meets all my needs in all the ways that Change Healthcare can control. However, they...
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Manager
I would have to say that Change Healthcare is middle of the road for support. The people that they...
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Manager
We don't have a clear picture of the eligibility outcomes, and we would like to understand. We don't...
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Manager
We have integrated Clearance Patient Access Suite into our EMR, and the integration seems to work well....
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Analyst/Coordinator
Right now, we currently use eligibility verification. We do that within our patient management...
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Analyst/Coordinator
We hardly ever have any issues with insurance verification. If we do have an issue, Change...
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Analyst/Coordinator
We are a smaller hospital, so we are below the vendor's radar. If we are looking at an option to add...
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Manager
Change Healthcare stays up to date with their edits. Change Healthcare is pretty good. The product...
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Manager
The system is stable. When we have outages, Change Healthcare lets us know whether there is a...
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Manager
I don't talk to anybody from Change Healthcare very often. When we do run into an issue, they could...
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Manager
We are still doing patient estimates manually. We had hoped that people could go to our website and...
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Manager
One of the challenges that we are facing right now is that if we want to have everything programmed...
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Manager
We are not necessarily shopping around for other products. But if Change Healthcare is not...
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Manager
Being able to just go to one spot that can reach out to almost every single payer is an awesome...
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Manager
I have been at this organization for a couple of years, and I haven't received training from Change...
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Manager
The idea behind Clearance Patient Access Suite is that it is supposed to link our contracts with our...
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Manager
I have never met a Change Healthcare representative except on a phone call. The amount of money that...
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Manager
Things are going wonderfully. We just made some switches to give us a much faster response time and...
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Manager
The product is still up to par with our expectations and is where it needs to be. We have...
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Manager
Change Healthcare definitely is a partner. They work very well with our organization, my team, and...
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Manager
Every system works differently. Sometimes the outcome is not exactly what we expect or what the...
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Director
Whether Change Healthcare will be part of our long-term plans is up for debate right now. I am not...
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Director
One of the Change Healthcare executives made some promises that were not kept. Our new connection is...
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Director
One of our biggest frustrations was during COVID-19 when volumes were down. Change Healthcare...
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Director
The Change Healthcare system standardizes real-time eligibility and 271 response codes for benefits....
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Director
We purchased a module from Change Healthcare, and when it came time to implement it, I don't think...
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Director
I don't know that there has been any new technology from Change Healthcare. They don’t offer...
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Director
Change Healthcare went through massive changes, and that created some hardships. We felt like we...
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Analyst/Coordinator
My only problem with Change Healthcare is that when we call them for support, we almost never get...
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Analyst/Coordinator
I know someone at Change Healthcare and can reach out to them. The person I know is awesome. I did...
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Analyst/Coordinator
Clearance Patient Access Suite does integrate with other products, but we have to work for that.
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Analyst/Coordinator
Change Healthcare’s documentation and release updates are full of information. The vendor is really...
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Analyst/Coordinator
Clearance Patient Access Suite is a great product with all kinds of helpful features and functions....
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Analyst/Coordinator
We love that we can take payments directly from the solution's clearance site. That allows us to get...
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Analyst/Coordinator
We have seen a lot of outcomes from Clearance Patient Access Suite. It has great enhanced reporting....
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Director
The solution is a good product, but it is not always user friendly. It is not as flexible as it...
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Director
There have been times that the vendor has overpromised and underdelivered, but for the most part,...
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Director
The vendor charges us for anything and everything.
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VP/Other Executive
Change Healthcare could improve on minimizing downtime with Clearance Patient Access Suite and...
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VP/Other Executive
Unless something changes with the ownership at Change Healthcare, I will unfortunately be looking...
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VP/Other Executive
Change Healthcare does a really good job of trying to understand where I want to go and what is...
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Director
We are using Change Healthcare's system for quality assurance, insurance verification eligibility,...
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Director
The Change Healthcare quality assurance tool assesses the account against rules that we have built...
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Director
When it comes to putting in service tickets for the tool, I find Change Healthcare’s service...
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Director
A selling point for the Change Healthcare tool is being able to build rules and test them to see...
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Director
Change Healthcare does follow up with me. For the most part, they follow up with me via email. They...
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Director
I have an issue with Change Healthcare’s timeliness. Every time I report something, I have to give...
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Director
My contact at Change Healthcare escalates our issues, but that doesn’t result in any positive...
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Director
Change Healthcare keeps growing and growing. They keep adding tools and companies. With some of the...
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Director
Change Healthcare does have classes that we can sign up for, and there is a charge associated with...
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Manager
We will continue to use Change Healthcare's product for our real-time eligibility because we spent...
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Manager
We have been having a lot of issues with slowness and downtime over the last year. Change Healthcare...
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Manager
We had a little bit of trouble in terms of implementation with Clearance Patient Access Suite. We...
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Manager
With some of the reporting, we can’t really track things. I had the understanding that we could...
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Manager
We had issues connecting back and forth with the integration for Clearance Patient Access Suite....
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Manager
Once we moved over to support, that is when we started really getting the help we needed for...
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VP/Other Executive
The vendor's training is set up in a very simplistic way for the end user.
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VP/Other Executive
It would be helpful to have user group meetings or conferences. If push comes to shove, that is...
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VP/Other Executive
Overall, our experience has been good. Change Healthcare has been stronger in some areas than...
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VP/Other Executive
We had a bumpy implementation when we went live. The system was pretty complex and newer technology,...
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VP/Other Executive
I am hopeful that Optum's proposed acquisition of Change Healthcare will happen without major...
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VP/Other Executive
We are looking to change products. We aren't happy with the service. There are a lot of outages, and...
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VP/Other Executive
The professional side can be a bit more tedious and complex than the hospital side, but Change...
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Manager
The vendor's phone support and web support are pretty good if we don't have a claim or if we have a...
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Manager
I had a person from the vendor call to update some things recently, but that was the first time that...
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Manager
The system is pretty easy for me to use. I have been with the system since it was first introduced...
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Director
The vendor is horrible at supporting our organization's integration and goals. We have to...
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Director
The application works, but the vendor's customer service and knowledge of their own products are...
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Director
There is constant downtime. When the system is down or offline, or if the vendor is doing upgrades,...
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Director
We are supplementing Clearance Patient Access Suite with other tools when needed. I think it is fine...
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Manager
We have the authorization module in Clearance Patient Access Suite, but we don’t use it. It is not...
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Manager
The eligibility in Clearance Patient Access Suite works pretty well. Every once in a while, we have...
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Director
Change Healthcare is a really good vendor. We have been a long-term partner of theirs. One of the...
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Director
We use the Patient Responsibility Estimator, and it is very accurate. We can do an estimate on any...
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Director
We have the propensity-to-pay tool and the identity tool, but we don’t use either of those a lot....
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Director
What Change Healthcare does well is they are continually adding payers. Clearance Patient Access...
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Director
The only negative we have seen is that it seems like the support has dropped in the last few months....
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Analyst/Coordinator
The tool is a great bolt-on tool for the back end, but it is not so great as a bolt-on tool on the...
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Analyst/Coordinator
Contacting Change Healthcare seems to be difficult, and the response times are not fabulous. We have...
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Analyst/Coordinator
I have never seen any ongoing training from Change Healthcare, and the user does not know when there...
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Manager
The product is good. It finds the information we need to verify insurance, and I like that...
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Manager
Clearance Patient Access Suite is so easy. There is no training, and it works as promoted. They are...
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Manager
We have a standing meeting with our account executive. We have a more personal partnership with that...
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Manager
Before they became Change Healthcare, the vendor was very flexible. The working relationship was...
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Manager
From a technology standpoint, maybe we push Change Healthcare to do a lot. It seems like they do...
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Manager
Change Healthcare needs more technical experts that understand the access world. Maybe that is why...
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Manager
The product doesn’t meet all of our needs. We have had requests for estimates because that is a...
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Manager
We have more contactless and consumer-driven outcomes, and with the resources that Change Healthcare...
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Director
I find Change Healthcare’s system to be user friendly. It pretty much gives us everything that we...
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Director
I sometimes hear staff members saying that they wish the system could do some additional things....
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Director
When we call Change Healthcare with issues, they are pretty good at responding. I see updates coming...
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Director
In terms of functionality, the system does what it is supposed to. However, the cost is something...
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CIO
We get good service and claims support from Change Healthcare. We have used the vendor for a long...
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Manager
Real-time eligibility with the Clearance product works well. The product is seamless to me. We...
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Manager
I don’t have much interaction with Change Healthcare. We meet with them on a regular basis. They are...
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VP/Other Executive
Change Healthcare has talked to us about leveling up the infrastructure of Clearance Patient Access...
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VP/Other Executive
Our end-user experience has recently struggled because the system has been timing out, and we have...
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VP/Other Executive
In the last few months, we have seen a great increase in the sense of urgency from Change...
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Director
We use Change Healthcare for patient access, and that has been so frustrating because their system...
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Director
The solution's registration QA is awesome. The registration QA is linked in with Clearance Patient...
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Director
I would definitely recommend that people get the full product so they are not limited and they gain...
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Director
In general, the company has changed a lot from when it was RelayHealth to now with it being Change...
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Director
Change Healthcare is still working on adding some functionality that other companies already have....
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Manager
The vendor is really good in their clearance division. That maybe isn't quite as good as the...
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Manager
The vendor needs to work with their customers and other vendors a little more when it comes to...
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Director
Clearance Patient Access Suite is really good. Change Healthcare did a lot of personal training and...
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Director
Change Healthcare has technology, and they offer it to us. We just can't afford some things that...
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Director
Change Healthcare is good about proactive service. They push out emails that say which payers are...
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Director
One of the burdens of having Clearance Patient Access Suite is that the system still uses Internet...
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Analyst/Coordinator
I like the support people. They know what I am talking about, and they listen to me. Another...
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Analyst/Coordinator
The system is streamlined for any kind of end user. It is nice to go to one product for QA,...
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Analyst/Coordinator
There are little things that could be improved. We look at different things for each eligibility...
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