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User Commentary
Relationship
Change Healthcare’s biggest strength is their communication, and they are very good at keeping us...
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Relationship
Change Healthcare’s biggest weakness right now is the change in staff, and that is the only issue...
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Loyalty, Relationship
Change Healthcare has been fantastic all the way around. Change Healthcare is getting ready to make...
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Product
For the ease of use of Clearance Patient Access Suite, everybody loves the product, and it is pretty...
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Loyalty
My expectation is to get a higher conversion rate and more Medicaid patients than self-pay patients....
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Relationship
We have the representatives use the product instead of us, and we have a great relationship with...
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Product
The product’s prior authorization piece was never used or turned on at our organization. When it got...
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Relationship, Operations
We asked the vendor questions, and they couldn't answer, probably because they probably didn't have...
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Operations
When eligibility was first on our radar, I couldn't find a Change Healthcare salesperson. I had to...
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Loyalty, Operations
We are moving to another vendor that offers online training for our staff individually. Change...
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Relationship
If I need something from Change Healthcare, we have a salesperson. They call and respond, but that...
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Product
The product could have better integration with our EHR to call out things like specific co-pays for...
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Operations, Product
I would tell potential customers they need to be very prepared with their current workflows and ask...
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Relationship, Product
We had many significant challenges in the last few years with Clearance Patient Access in terms of...
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Product
I would recommend Clearance Patient Access more now than I would have a year ago. Change Healthcare...
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Relationship, Product
Issues get resolved. Our biggest complaint is that we don't know what causes the issue, so we don't...
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Product
Things have gone pretty well with Clearance Patient Access Suite. They’ve been good when we have...
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Operations, Product
Based on the feedback I have gotten from our IT team, the solution is not very user friendly in a...
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Loyalty, Value
The system doesn't work like we thought it would, but that could be because of our payer set. We are...
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Relationship, Product
My biggest wish is to make it easier to find out which payers Change Healthcare has connections to....
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Operations
Change Healthcare may have reached out to us to provide additional training, but since we don't go...
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Relationship
It takes escalation to get results. When we first start, we need a lot of help. We changed our...
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Loyalty
Change Healthcare's system is unfortunately not a part of our long-term plans, but we like it. The...
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Operations
We get emails and phone calls about new products from Change Healthcare. I would like to see a brief...
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Relationship
We don’t get tossed around a lot by Change Healthcare's leadership. I don't think we get a lot of...
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Relationship
Change Healthcare knows the things we ask them about. If they don't understand something, they get...
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Product
We would like Clearance Patient Access Suite to be connected with more payers. The system is very...
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Product, Product
The vendor has a good scope of work. But they have a lot of functionalities that don’t talk to each...
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Product
The product is rather user friendly and easy to use. It integrates with our current system, so we do...
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Operations
The training from Change Healthcare is always really high level. I was not there for the...
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Relationship
The vendor is good. If we have a problem, we open a ticket, and the vendor follows up with us within...
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Value
We get our money’s worth for the product because the tools that Change Healthcare has available are...
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Culture, Value
Change Healthcare responds to us, but their response time has been a bit longer than what I...
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Relationship
We have such a close relationship with Change Healthcare. They do what we need them to do in a...
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Operations, Product
We have had some hiccups lately with the conversion from our old HIS to the new system. The...
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Relationship, Product
I would like to see more insurance vendors available to us. The vendor could improve their...
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Relationship
Change Healthcare immediately recognizes service orders that I submit, and I normally have a...
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Loyalty
We will eventually be moving away from Clearance Patient Access Suite because of consolidations, and...
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Relationship, Value
I like Change Healthcare’s customer support. When the price estimates are not accurate, that is...
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Product
There are some things I would love to have the ability to change in the tool. Every payer looks the...
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Operations
Change Healthcare’s implementation services are great, especially with the knowledge center,...
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Relationship
The customers are usually the ones that contact Change Healthcare about problems, and then the...
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Relationship
We have had issues that we discovered sometimes further along than we should have. I feel like we...
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Product
We are pretty satisfied with the real-time eligibility tool. We like the reliability and integration...
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Loyalty
Change Healthcare has primarily not kept their promises related to their authorization and...
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Operations
Change Healthcare has some training offerings, but those are very heavily offered through an...
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Relationship
The most important thing for the vendor to improve is their technical support. It would be nice to...
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Operations
Our implementation was a disaster. We had a horrific project manager for our implementation. We...
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Product
The product is a good fundamental tool, and it does the basics well. There are no performance issues...
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Product
Clearance Patient Access Suite is an easy way to get standard information.
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Relationship, Product
The system is user friendly, even for end users and the people who are managing the system. Our...
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Relationship, Product
If someone fixes an account that is showing an error in the system, once that is fixed and done...
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Culture, Relationship
Change Healthcare has had a lot of changes and acquisitions, but that is how the corporate structure...
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Operations
The initial training with Change Healthcare was good. We are struggling a bit with ongoing training,...
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Loyalty
Change Healthcare has some cool things out there that I am looking for.
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Relationship, Product
Change Healthcare’s support can be a little challenging. Clearance Patient Access Suite is...
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Relationship
The vendor's support folks are great. Our account executive is really good. They are very responsive...
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Relationship
The vendor is proactive about some things, but with downtime, we report it and find that they have...
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Relationship
Change Healthcare has very technical second-tier support resources that I enjoy working with. They...
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Operations, Product
Our patient financial services department uses another Change Healthcare product, and they are not...
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Relationship
Change Healthcare is constantly updating the insurance they utilize, but they keep me updated. In...
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Relationship, Operations
Everybody I have encountered from Change Healthcare in meetings, implementations, and go-lives has...
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Product
We have a kiosk that patients can use, and once they see a nurse, an account gets created with...
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Culture
When we were doing a demo with Change Healthcare, our clearance was bidirectional, but when we got...
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Relationship
Change Healthcare has had some customer service issues, and they have dropped the ball a few times....
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Relationship
The one thing I like about Change Healthcare is that their on-site manager is very responsive and...
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Relationship
The Change Healthcare executives are very slow to react. They flatter us a lot, and I know what they...
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Relationship
We identified some problems, and we put workarounds in place. But what usually happens with...
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Culture
I would like the vendor to do the contract reviews at regular intervals rather than letting a long...
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Loyalty, Relationship
We did a review of our Change Healthcare products so we could decide what we needed. Throughout that...
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Culture
I would call Change Healthcare a partner rather than just a vendor. We all enjoyed the process of...
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Loyalty
We want to go with a smart paying option on our website. And in the process of making a decision for...
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Loyalty, Product
The tool is adequate. The biggest problem we saw with the product is the infrastructure wasn't...
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Operations
The training is adequate, but there is a lot more that Change Healthcare could do there.
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Culture, Product
Change Healthcare promoted their solution as effectively integrated with our EMR, but in many cases,...
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Relationship
Six months ago, I would have scored Change Healthcare’s service and executive involvement very low,...
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