Clearance Patient Access Suite
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Subject Expert
Dustin Cragun
Research Director
Commentary Summary
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User Commentary
Recently, Change Healthcare moved to a cloud solution, and that was a disaster. For the first...
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Change Healthcare is meeting our needs the best they can, and we have built the necessary...
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Change Healthcare has gone through many team members for support. The vendor doesn't return calls or...
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We have done our due diligence, and Change Healthcare remains one of the greatest vendors in their...
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Clearance Patient Access Suite works well, and it integrates with our HIS. Our registration staff...
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The vendor avoids charging for every little thing. They are fair with pricing.
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The vendor doesn’t do any training. They always tell us that we can do training on our own, and if...
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The functionality that was demonstrated for the product wasn't delivered.
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I would tell others that the products are good, but organizations need to engage in an...
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I am happy with Change Healthcare and would buy the system from them again. We work well together,...
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I have a contact at Change Healthcare that is very helpful when I need anything. It is nice to be...
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I have noticed a change with Change Healthcare as of late. I am able to get assistance easier and...
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Change Healthcare's system is a great tool that works in the background with our main hospital...
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Change Healthcare is pretty good about delivering new technology.
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The vendor’s executives are pretty proactive.
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We haven't had any issues that Change Healthcare hasn't been able to solve. I am very happy with...
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I don’t like the eligibility product at all. I wouldn’t recommend Clearance Patient Access Suite....
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Change Healthcare is about to be taken over by Optum. I don't know what to expect with that. We...
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The highlight of Change Healthcare’s product is that they have a really big payer system. We can...
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Change Healthcare is so big, and they have a very broad network. That is a challenge because we are...
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Our use of Clearance Patient Access Suite is pretty much integrated with our EHR, so users don't...
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Change Healthcare's product is sound and is a leading product in the space, but the product has been...
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From a vendor partnership standpoint, a lot is left to be desired with Change Healthcare. We have to...
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Our rates with Change Healthcare are very cut and dry. We get what we get, and we pay the price. The...
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I would buy the solution again, but I might not have done that a few years ago. The last few years...
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I do know that the estimator in Clearance Patient Access Suite was not working for a while. We...
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The vendor isn't up-to-date with the actual insurance as far as eligibility and copays go, and that...
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The product functions as expected. The functionality depends on what our workflows are. The tool...
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I deal regularly with our account representative. Anytime I have a question about something or need...
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The only thing that has been somewhat of a negative has been Change Healthcare’s customer support...
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Implementations are always a challenge, but with the ones that I have been involved in, Change...
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We are switching to another EMR and are going to also switch to another patient access product. We...
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There was someone with Change Healthcare who was wonderful and spent a lot of time with us trying to...
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Everything is really going well with Change Healthcare. We actually are looking to expand into...
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The upgrades are good because they are in the cloud, so there is very minimal effort on our side.
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The solution is fairly easy and straightforward. However, since our last update, we have been having...
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We like that Change Healthcare provides training tools. Those tools are great resources for new employees....
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Our Change Healthcare representative answers our emails pretty efficiently. Sometimes, they even...
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We would buy Change Healthcare's system again; it is much more user friendly than other systems. The...
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The service and support are much better for this system than for other solutions we have from Change...
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I usually get answers right away from Change Healthcare. They are good at communicating with emails...
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In terms of eligibility, Clearance Patient Access Suite has really stayed the same for the past...
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One thing that has been an issue for me in Clearance Patient Access Suite is when we run certain...
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In the past, there was an issue, and Change Healthcare charged us and then stopped charging us....
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The integration is pretty strong. There are good days and bad days with the integration. For the...
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For the most part, I really don't interact with the vendor unless we have an issue and open a ticket...
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For the most part, the vendor keeps their promises. Right now, we have a disconnect because the...
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We tried to implement a product from Change Healthcare, but that product turned out to not be ready...
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The Change Healthcare product’s ease of use is good. If we use the Change Healthcare product through...
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Change Healthcare offers a very cohesive one-stop shop. Along with their patient access tool, we...
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We have gone through a couple of different transitions. The only struggle we have is that the...
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We did a multiprong review of several applications before we went with Change Healthcare’s product,...
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Change Healthcare has had significant turnover from a leadership and a client management...
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Change Healthcare wants to charge us even for things that they do wrong. Recently, an issue came up,...
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Change Healthcare is not good with sharing enhancements. They struggle with keeping us abreast of...
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There is a monopoly out there, so people really only have a choice between Change Healthcare and...
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The vendor’s heart is in the right place, but things depend on whether they can deliver. The vision...
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While doing some contract review, I found that with several of our Clearance Patient Access Suite...
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We had a situation come up where I felt we needed more training. Change Healthcare were going to...
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We always suffer a bit, but overall, Change Healthcare does deliver with the implementation...
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Change Healthcare has everything we need. The technology is out there for everything that we have...
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We definitely have the vendor executives involved, but that is because I am not so satisfied.
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The prices from Change Healthcare have been reasonable. When there is a new payer or plan that we...
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The training modules that Change Healthcare has available are pretty good. The tutorials in their...
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Clearance Patient Access Suite has basically been the same as it was when we first started using it....
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Change Healthcare's product is very good. The information is presented in an easy-to-use format for...
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I would buy Clearance Patient Access Suite again without hesitation. I am very happy with the...
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Change Healthcare is very good with us. They are responsive, and they are able to do the things that...
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Our satisfaction with the product quality would go up if Change Healthcare would put in some of the...
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We don’t have any complaints from end users in terms of workflow or navigation through the product....
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We can get in touch with people from the Change Healthcare team. When we have an issue and call...
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We are extremely dissatisfied. The tool was not functioning for a time, and Change Healthcare...
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The integration overall is lacking. Our team members have payer access to do their own verification...
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Real-time authorization is not provided by Change Healthcare. It is on their road map, but we don't...
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The system is down a lot more than I would expect it to be and more than I saw with our previous...
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The vendor tried to offer executive involvement, but I would give them a lower score for that.
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The product is going to work fine, but there are other factors in our organization that are...
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We started to use the authorization piece, but we stopped because we weren't happy. We attempted...
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There was a lack of communication with the authorization piece of the product. Change Healthcare...
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The product meets all my needs in all the ways that Change Healthcare can control. However, they...
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I would have to say that Change Healthcare is middle of the road for support. The people that they...
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We don't have a clear picture of the eligibility outcomes, and we would like to understand. We don't...
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We have integrated Clearance Patient Access Suite into our EMR, and the integration seems to work well....
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Right now, we currently use eligibility verification. We do that within our patient management...
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We hardly ever have any issues with insurance verification. If we do have an issue, Change...
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We are a smaller hospital, so we are below the vendor's radar. If we are looking at an option to add...
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Change Healthcare stays up to date with their edits. Change Healthcare is pretty good. The product...
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The system is stable. When we have outages, Change Healthcare lets us know whether there is a...
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I don't talk to anybody from Change Healthcare very often. When we do run into an issue, they could...
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We are still doing patient estimates manually. We had hoped that people could go to our website and...
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One of the challenges that we are facing right now is that if we want to have everything programmed...
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We are not necessarily shopping around for other products. But if Change Healthcare is not...
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Being able to just go to one spot that can reach out to almost every single payer is an awesome...
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I have been at this organization for a couple of years, and I haven't received training from Change...
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The idea behind Clearance Patient Access Suite is that it is supposed to link our contracts with our...
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I have never met a Change Healthcare representative except on a phone call. The amount of money that...
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Things are going wonderfully. We just made some switches to give us a much faster response time and...
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The product is still up to par with our expectations and is where it needs to be. We have...
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Change Healthcare definitely is a partner. They work very well with our organization, my team, and...
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Every system works differently. Sometimes the outcome is not exactly what we expect or what the...
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Whether Change Healthcare will be part of our long-term plans is up for debate right now. I am not...
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One of the Change Healthcare executives made some promises that were not kept. Our new connection is...
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One of our biggest frustrations was during COVID-19 when volumes were down. Change Healthcare...
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The Change Healthcare system standardizes real-time eligibility and 271 response codes for benefits....
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We purchased a module from Change Healthcare, and when it came time to implement it, I don't think...
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I don't know that there has been any new technology from Change Healthcare. They don’t offer...
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Change Healthcare went through massive changes, and that created some hardships. We felt like we...
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My only problem with Change Healthcare is that when we call them for support, we almost never get...
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I know someone at Change Healthcare and can reach out to them. The person I know is awesome. I did...
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Clearance Patient Access Suite does integrate with other products, but we have to work for that.
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Change Healthcare’s documentation and release updates are full of information. The vendor is really...
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Clearance Patient Access Suite is a great product with all kinds of helpful features and functions....
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We love that we can take payments directly from the solution's clearance site. That allows us to get...
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We have seen a lot of outcomes from Clearance Patient Access Suite. It has great enhanced reporting....
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The solution is a good product, but it is not always user friendly. It is not as flexible as it...
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There have been times that the vendor has overpromised and underdelivered, but for the most part,...
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The vendor charges us for anything and everything.
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Change Healthcare could improve on minimizing downtime with Clearance Patient Access Suite and...
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Unless something changes with the ownership at Change Healthcare, I will unfortunately be looking...
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Change Healthcare does a really good job of trying to understand where I want to go and what is...
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We are using Change Healthcare's system for quality assurance, insurance verification eligibility,...
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The Change Healthcare quality assurance tool assesses the account against rules that we have built...
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When it comes to putting in service tickets for the tool, I find Change Healthcare’s service...
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A selling point for the Change Healthcare tool is being able to build rules and test them to see...
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Change Healthcare does follow up with me. For the most part, they follow up with me via email. They...
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I have an issue with Change Healthcare’s timeliness. Every time I report something, I have to give...
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My contact at Change Healthcare escalates our issues, but that doesn’t result in any positive...
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Change Healthcare keeps growing and growing. They keep adding tools and companies. With some of the...
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Change Healthcare does have classes that we can sign up for, and there is a charge associated with...
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We will continue to use Change Healthcare's product for our real-time eligibility because we spent...
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We have been having a lot of issues with slowness and downtime over the last year. Change Healthcare...
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