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Clearance Patient Access Suite Comments
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KLAS Research Director - Dustin Cragun
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Dustin Cragun

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User Commentary

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VP/Other Executive

Overall, our experience has been good. Change Healthcare has been stronger in some areas than...

Apr 2021
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VP/Other Executive

We had a bumpy implementation when we went live. The system was pretty complex and newer technology,...

Apr 2021
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VP/Other Executive

I am hopeful that Optum's proposed acquisition of Change Healthcare will happen without major...

Apr 2021
(0)
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VP/Other Executive

We are looking to change products. We aren't happy with the service. There are a lot of outages, and...

Apr 2021
(0)
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VP/Other Executive

The professional side can be a bit more tedious and complex than the hospital side, but Change...

Apr 2021
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Manager

The vendor's phone support and web support are pretty good if we don't have a claim or if we have a...

Mar 2021
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Manager

I had a person from the vendor call to update some things recently, but that was the first time that...

Mar 2021
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Manager

The system is pretty easy for me to use. I have been with the system since it was first introduced...

Mar 2021
(0)
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Director

The vendor is horrible at supporting our organization's integration and goals. We have to...

Mar 2021
(0)
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Director

The application works, but the vendor's customer service and knowledge of their own products are...

Mar 2021
(0)
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Director

There is constant downtime. When the system is down or offline, or if the vendor is doing upgrades,...

Mar 2021
(0)
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Director

We are supplementing Clearance Patient Access Suite with other tools when needed. I think it is fine...

Mar 2021
(0)
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Manager

We have the authorization module in Clearance Patient Access Suite, but we don’t use it. It is not...

Mar 2021
(0)
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Manager

The eligibility in Clearance Patient Access Suite works pretty well. Every once in a while, we have...

Mar 2021
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Director

Change Healthcare is a really good vendor. We have been a long-term partner of theirs. One of the...

Mar 2021
(0)
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Director

We use the Patient Responsibility Estimator, and it is very accurate. We can do an estimate on any...

Mar 2021
(0)
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Director

We have the propensity-to-pay tool and the identity tool, but we don’t use either of those a lot....

Mar 2021
(0)
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Director

What Change Healthcare does well is they are continually adding payers. Clearance Patient Access...

Mar 2021
(0)
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Director

The only negative we have seen is that it seems like the support has dropped in the last few months....

Mar 2021
(0)
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Analyst/Coordinator

The tool is a great bolt-on tool for the back end, but it is not so great as a bolt-on tool on the...

Feb 2021
(0)
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Analyst/Coordinator

Contacting Change Healthcare seems to be difficult, and the response times are not fabulous. We have...

Feb 2021
(0)
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Analyst/Coordinator

I have never seen any ongoing training from Change Healthcare, and the user does not know when there...

Feb 2021
(0)
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Manager

The product is good. It finds the information we need to verify insurance, and I like that...

Feb 2021
(0)
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Manager

Clearance Patient Access Suite is so easy. There is no training, and it works as promoted. They are...

Feb 2021
(0)
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Manager

We have a standing meeting with our account executive. We have a more personal partnership with that...

Feb 2021
(0)
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Manager

Before they became Change Healthcare, the vendor was very flexible. The working relationship was...

Feb 2021
(0)
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Manager

From a technology standpoint, maybe we push Change Healthcare to do a lot. It seems like they do...

Feb 2021
(0)
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Manager

Change Healthcare needs more technical experts that understand the access world. Maybe that is why...

Feb 2021
(0)
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Manager

The product doesn’t meet all of our needs. We have had requests for estimates because that is a...

Feb 2021
(0)
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Manager

We have more contactless and consumer-driven outcomes, and with the resources that Change Healthcare...

Feb 2021
(0)
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Director

I find Change Healthcare’s system to be user friendly. It pretty much gives us everything that we...

Feb 2021
(0)
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Director

I sometimes hear staff members saying that they wish the system could do some additional things....

Feb 2021
(0)
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Director

When we call Change Healthcare with issues, they are pretty good at responding. I see updates coming...

Feb 2021
(0)
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Director

In terms of functionality, the system does what it is supposed to. However, the cost is something...

Feb 2021
(0)
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CIO

We get good service and claims support from Change Healthcare. We have used the vendor for a long...

Feb 2021
(0)
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Manager

Real-time eligibility with the Clearance product works well. The product is seamless to me. We...

Jan 2021
(0)
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Manager

I don’t have much interaction with Change Healthcare. We meet with them on a regular basis. They are...

Jan 2021
(0)
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VP/Other Executive

Change Healthcare has talked to us about leveling up the infrastructure of Clearance Patient Access...

Jan 2021
(0)
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VP/Other Executive

Our end-user experience has recently struggled because the system has been timing out, and we have...

Jan 2021
(0)
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VP/Other Executive

In the last few months, we have seen a great increase in the sense of urgency from Change...

Jan 2021
(0)
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Director

We use Change Healthcare for patient access, and that has been so frustrating because their system...

Jan 2021
(0)
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Director

The solution's registration QA is awesome. The registration QA is linked in with Clearance Patient...

Dec 2020
(0)
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Director

I would definitely recommend that people get the full product so they are not limited and they gain...

Dec 2020
(0)
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Director

In general, the company has changed a lot from when it was RelayHealth to now with it being Change...

Dec 2020
(0)
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Director

Change Healthcare is still working on adding some functionality that other companies already have....

Dec 2020
(0)
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Manager

The vendor is really good in their clearance division. That maybe isn't quite as good as the...

Dec 2020
(0)
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Manager

The vendor needs to work with their customers and other vendors a little more when it comes to...

Dec 2020
(0)
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Director

Clearance Patient Access Suite is really good. Change Healthcare did a lot of personal training and...

Dec 2020
(0)
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Director

Change Healthcare has technology, and they offer it to us. We just can't afford some things that...

Dec 2020
(0)
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Director

Change Healthcare is good about proactive service. They push out emails that say which payers are...

Dec 2020
(0)
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Director

One of the burdens of having Clearance Patient Access Suite is that the system still uses Internet...

Dec 2020
(0)
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Analyst/Coordinator

I like the support people. They know what I am talking about, and they listen to me. Another...

Nov 2020
(0)
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Analyst/Coordinator

The system is streamlined for any kind of end user. It is nice to go to one product for QA,...

Nov 2020
(0)
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Analyst/Coordinator

There are little things that could be improved. We look at different things for each eligibility...

Nov 2020
(0)
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Analyst/Coordinator

We haven't had any real needs during COVID-19 from Change Healthcare, but I like that they send a...

Oct 2020
(0)
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Analyst/Coordinator

The support is good. I have found that the vendor's first-tier support people are new. If I need an...

Oct 2020
(0)
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Analyst/Coordinator

The upgrades for this product are good. In fact, the upgrades have not been very noticeable by our...

Oct 2020
(0)
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Analyst/Coordinator

Change Healthcare has a community site where other users can collaborate and talk. I think that is...

Oct 2020
(0)
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Analyst/Coordinator

When we went live with our new EMR, I worked very closely with the vendor to send batch jobs and...

Oct 2020
(0)
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Director

The product works really well. I have no complaints. The vendor always supports everything. I love...

Oct 2020
(0)
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Director

We have had really good contracts and strong connections with the vendor's executives.

Oct 2020
(0)
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Director

We haven't really had any new products. When there are upgrades to the system, those upgrades are...

Oct 2020
(0)
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Manager

The clearance piece of the solution has been alright, but we have had some issues with the estimator...

Oct 2020
(0)
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Manager

The bugs that the system has can be worked out. It is still better than some of the other solutions...

Oct 2020
(0)
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Manager

Change Healthcare has done a good job of bringing products to market in a very quick fashion. We are...

Oct 2020
(0)
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Manager

We have been trying to work with Change Healthcare's charges. We are trying to negotiate some lower...

Oct 2020
(0)
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Manager

If Change Healthcare can get their issues fixed and keep the system stable, I won't have anything...

Oct 2020
(0)
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Manager

Parts of the system that have been working fine for years will literally just break. Then we have to...

Oct 2020
(0)
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Manager

If I send Change Healthcare screenshots of all the parts of a problem that are contradicting each...

Oct 2020
(0)
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Manager

Change Healthcare does a great job of facilitating the needs of their users and their product...

Oct 2020
(0)
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Manager

My experience with Clearance Patient Access Suite is not as good as it has been in the past. We have...

Oct 2020
(0)
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Analyst/Coordinator

From a patient access standpoint, we don’t have a desire to move away from the Change Healthcare...

Aug 2020
(0)
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Manager

I have contact with Change Healthcare on a regular basis. We have a great relationship. I have calls...

Jun 2020
(0)
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Manager

I would like to see a certain application be ingrained in the Change Healthcare application; that...

Jun 2020
(0)
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Manager

Change Healthcare’s sales group needs to be more educated across the board with every product so...

Jun 2020
(0)
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Manager

I have always had great support from Change Healthcare. That hasn’t changed through COVID-19. I...

Jun 2020
(0)
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Manager

The implementation of upgrades is pretty seamless. Change Healthcare’s training is top notch. I can...

Jun 2020
(0)
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Manager

In relation to how the product was promoted to us, we have found that the product can only work as...

Jun 2020
(0)
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Manager

Change Healthcare has provided a good product and good service to me for a while. I have eliminated...

Jun 2020
(0)
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Manager

We are not getting the value out of the authorization piece specifically yet. Some of that is on us,...

Jun 2020
(0)
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Manager

Overall, we are pretty satisfied with Clearance Patient Access Suite. The eligibility, medical...

Jun 2020
(0)
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Manager

Change Healthcare is working on innovations and enhancements. There are some other things that they...

Jun 2020
(0)
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Manager

Change Healthcare has been doing a pretty good job supporting us through the COVID-19 crisis, at...

Jun 2020
(0)
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Manager

Generally speaking, Change Healthcare keeps their promises. They are really good partners and...

Jun 2020
(0)
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VP/Other Executive

On Change Healthcare's payment estimation tool, the patient-facing side needs to be more robust. It...

May 2020
(0)
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VP/Other Executive

I hear from high-level people from Change Healthcare all the time.

May 2020
(0)
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VP/Other Executive

The products do what Change Healthcare says they will do. For example, on the front end with the QA...

May 2020
(0)
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Director

The product support hasn't been perfect. Change Healthcare has some opportunities, but we do have...

May 2020
(0)
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Director

Change Healthcare has done very well at executing the plans. We have had a very good partnership...

May 2020
(0)
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Director

In today's environment, tools should be fully integrated instead of being siloed. Tools should be...

May 2020
(0)
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Director

Some of Change Healthcare's modules don't talk to one another, even on the front end of patient...

May 2020
(0)
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Director

With the product, we are able to scrub all of our self-pay accounts and any bad debt adjustments and...

May 2020
(0)
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Director

Change Healthcare offers a lot of products, and some of those cross each other. We are using Change...

May 2020
(0)
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Manager

When it comes to supporting us through the COVID-19 crisis, Change Healthcare has been on top of...

May 2020
(0)
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Manager

We are restricted sometimes because we work from an older system. We are switching to another vendor...

May 2020
(0)
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Manager

If I were designing the eligibility screen, I would reorganize things to spoon-feed the users a...

May 2020
(0)
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Manager

Not all payers are there on certain things like Notice of Admission (NOA). That is not all the...

May 2020
(0)
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Manager

When it comes to delivering new technology, the vendor sends out invitations to different regional...

May 2020
(0)
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Manager

The vendor is phenomenal with ongoing support. That is one of their strongest points. We also use a...

May 2020
(0)
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Manager

The product drives outcomes, especially once we introduce things like a different vendor’s tools...

May 2020
(0)
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Manager

On a value-per-dollar basis, I would rate Change Healthcare at the top of the list of vendors we...

May 2020
(0)
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Manager

I think I will stay consistently satisfied because we are already seeing results. We just went over...

May 2020
(0)
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