Clearance Patient Access Suite Comments

 

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Current Time Inside Cache Tag Helper: 9/26/2020 6:30:12 AM and Model.EvProductId = 79309

Commentary Summary

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User Commentary

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Analyst/Coordinator

Service and Support

From a patient access standpoint, we don’t have a desire to move away from the Change Healthcare...

Aug 2020
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Manager

Relationship

I have contact with Change Healthcare on a regular basis. We have a great relationship. I have calls...

Jun 2020
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Manager

Functionality and Upgrades

I would like to see a certain application be ingrained in the Change Healthcare application; that...

Jun 2020
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Manager

Sales and Contracting

Change Healthcare’s sales group needs to be more educated across the board with every product so...

Jun 2020
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Manager

Service and Support

I have always had great support from Change Healthcare. That hasn’t changed through COVID-19. I...

Jun 2020
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Manager

Implementation and Training

The implementation of upgrades is pretty seamless. Change Healthcare’s training is top notch. I can...

Jun 2020
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Manager

Lessons Learned

In relation to how the product was promoted to us, we have found that the product can only work as...

Jun 2020
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Manager

Functionality and Upgrades

Change Healthcare has provided a good product and good service to me for a while. I have eliminated...

Jun 2020
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Manager

Functionality and Upgrades

We are not getting the value out of the authorization piece specifically yet. Some of that is on us,...

Jun 2020
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Manager

Functionality and Upgrades

Overall, we are pretty satisfied with Clearance Patient Access Suite. The eligibility, medical...

Jun 2020
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Manager

Other Observations & Comments

Change Healthcare is working on innovations and enhancements. There are some other things that they...

Jun 2020
 Helpful

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Manager

Service and Support

Change Healthcare has been doing a pretty good job supporting us through the COVID-19 crisis, at...

Jun 2020
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Manager

Relationship

Generally speaking, Change Healthcare keeps their promises. They are really good partners and...

Jun 2020
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VP/Other Executive

Functionality and Upgrades

On Change Healthcare's payment estimation tool, the patient-facing side needs to be more robust. It...

May 2020
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VP/Other Executive

Relationship

I hear from high-level people from Change Healthcare all the time.

May 2020
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VP/Other Executive

Technology

The products do what Change Healthcare says they will do. For example, on the front end with the QA...

May 2020
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Director

Service and Support

The product support hasn't been perfect. Change Healthcare has some opportunities, but we do have...

May 2020
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Director

Relationship

Change Healthcare has done very well at executing the plans. We have had a very good partnership...

May 2020
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Director

Other Observations & Comments

In today's environment, tools should be fully integrated instead of being siloed. Tools should be...

May 2020
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Director

Interfacing and Integration

Some of Change Healthcare's modules don't talk to one another, even on the front end of patient...

May 2020
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Director

ROI / Cost (care and feeding)

With the product, we are able to scrub all of our self-pay accounts and any bad debt adjustments and...

May 2020
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Director

Service and Support

Change Healthcare offers a lot of products, and some of those cross each other. We are using Change...

May 2020
 Helpful

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Manager

Service and Support

When it comes to supporting us through the COVID-19 crisis, Change Healthcare has been on top of...

May 2020
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Manager

Other Observations & Comments

We are restricted sometimes because we work from an older system. We are switching to another vendor...

May 2020
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Manager

Other Observations & Comments

If I were designing the eligibility screen, I would reorganize things to spoon-feed the users a...

May 2020
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Manager

Technology

Not all payers are there on certain things like Notice of Admission (NOA). That is not all the...

May 2020
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Manager

Technology

When it comes to delivering new technology, the vendor sends out invitations to different regional...

May 2020
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Manager

Service and Support

The vendor is phenomenal with ongoing support. That is one of their strongest points. We also use a...

May 2020
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Manager

Functionality and Upgrades

The product drives outcomes, especially once we introduce things like a different vendor’s tools...

May 2020
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Manager

Relationship

On a value-per-dollar basis, I would rate Change Healthcare at the top of the list of vendors we...

May 2020
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Manager

Future Outlook

I think I will stay consistently satisfied because we are already seeing results. We just went over...

May 2020
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Director

Other Observations & Comments

The sales process is a little tricky. The implementation process has actually been much better, and...

Apr 2020
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Director

Other Observations & Comments

How well the product supports our integration goals varies because we have different people in...

Apr 2020
 Helpful

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Director

Other Observations & Comments

Whether Change Healthcare keeps all of their promises is a tricky question. I am not sure whether...

Apr 2020
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Director

Implementation and Training

Change Healthcare's training is very robust. I would rate that at the highest score. Change...

Apr 2020
 Helpful

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Director

Other Observations & Comments

The products could be developed better, but there are a host of reasons why. Some of those reasons...

Apr 2020
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Director

Functionality and Upgrades

The tools are actually embedded into our EMR, so the ease of use is high. The tools work well.

Apr 2020
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Director

Other Observations & Comments

Change Healthcare has shown us an authorization tool, and they have a new system that needs to be...

Apr 2020
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Director

Other Observations & Comments

Payer connections are constantly breaking, and that is usually because the payers change something....

Apr 2020
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Manager

Implementation and Training

Change Healthcare’s system offers us a broader reach than our previous system did. If Change...

Apr 2020
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Manager

Implementation and Training

We have had to back and retrain our staff members. Once we did that retraining, we found that things...

Apr 2020
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Manager

Functionality and Upgrades

Overall, the dashboard is extremely helpful to take a snapshot of the accounts that we have...

Apr 2020
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Director

Implementation and Training

The implementation is going well. We do have some little issues. The issues are either on both sides...

Apr 2020
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Director

Functionality and Upgrades

Change Healthcare is very nice. If they could do something to improve, it would be to update...

Apr 2020
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Director

Functionality and Upgrades

I have to say, the vendor's tools are hugely awesome. The vendor teaches us how to use them....

Apr 2020
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Director

Other Observations & Comments

The vendor's authorization product is not very robust, but that is not the vendor's fault. That is...

Apr 2020
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Director

Functionality and Upgrades

I haven’t seen much new technology. There are some areas that the vendor could probably get into...

Apr 2020
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Director

Functionality and Upgrades

Clearance Patient Access Suite is just phenomenal. The whole customization to the user is...

Apr 2020
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Director

Relationship

We had a representative that would come out a couple of times a year, and that person was wonderful....

Apr 2020
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Director

Relationship

Change Healthcare is pretty proactive. They send a lot of emails when a site is down or for similar...

Apr 2020
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Director

Functionality and Upgrades

The implementation was done poorly on our side, but representatives from Change Healthcare helped us...

Apr 2020
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Director

Functionality and Upgrades

Change Healthcare is one of the few players out there that has a really good estimate system. The...

Apr 2020
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Director

Functionality and Upgrades

We can only use the product with Internet Explorer. It would be nice to use it with other browsers....

Apr 2020
 Helpful

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Director

Sales and Contracting

Change Healthcare is continually asking to make changes to the contract. They need to do that, and...

Apr 2020
 Helpful

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Director

ROI / Cost (care and feeding)

Change Healthcare's product is a little expensive. I have to work hard to make sure we have met the...

Apr 2020
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Analyst/Coordinator

ROI / Cost (care and feeding)

Change Healthcare avoids charging us. They do great group discount deals. I have seen Change...

Apr 2020
 Helpful

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Analyst/Coordinator

Relationship

In terms of the service being proactive. I speak to my representative often. The vendor executives...

Apr 2020
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

What the Change Healthcare product offers is better than any other product out there. We are able to...

Apr 2020
 Helpful

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Analyst/Coordinator

Technology

The product is wonderful. There were times when the eligibility features weren't working. I am glad...

Apr 2020
 Helpful

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Analyst/Coordinator

Service and Support

The vendor sends monthly feedback about any outstanding service orders and where they are. At least...

Apr 2020
 Helpful

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Analyst/Coordinator

Service and Support

The vendor's service is great. I really respect it. I am not made to feel stupid. The vendor values...

Apr 2020
 Helpful

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Analyst/Coordinator

Other Observations & Comments

The only thing that the vendor could improve is to work with different contractors for medical...

Apr 2020
 Helpful

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Analyst/Coordinator

Other Observations & Comments

I hope that the Change Healthcare product is part of our long-term plans. That isn't my decision. I...

Apr 2020
 Helpful

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VP/Other Executive

Relationship

We are trying to create some flexibility in our relationship with the vendor due to the vendor's...

Mar 2020
 Helpful

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VP/Other Executive

Implementation and Training

Either the tool is implemented well and our team is not educated enough to use it or the team is...

Mar 2020
 Helpful

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VP/Other Executive

Technology

I don’t see any new technology coming out of Change Healthcare at all in the areas that we are using...

Mar 2020
 Helpful

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VP/Other Executive

Service and Support

I wouldn't say the vendor's support has been an abject failure, but it has been a pretty tough...

Mar 2020
 Helpful

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VP/Other Executive

Implementation and Training

The implementation was poorly planned, poorly resourced, and poorly executed on both our side and...

Mar 2020
 Helpful

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VP/Other Executive

Service and Support

My sense is that Change Healthcare is a big, messy, bureaucratic organization where people don’t...

Mar 2020
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VP/Other Executive

Relationship

Change Healthcare is large and unwieldy, and they have lost their sense of customer service and...

Dec 2019
 Helpful

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VP/Other Executive

Relationship

Change Healthcare changes people all of the time. I don't think that I have been in two meetings...

Dec 2019
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VP/Other Executive

Relationship

I don't feel like I have one person that I have connected with on a regular basis from Change...

Dec 2019
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Manager

Implementation and Training

It can be difficult sometimes to get somebody to do a Webex if we want to do some additional...

Dec 2019
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Manager

Functionality and Upgrades

Clearance Patient Access Suite is very user friendly. We don't have everything working yet that we...

Dec 2019
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Manager

Relationship

When Change Healthcare notices that we are having a lot of questions about something, they delve a...

Dec 2019
 Helpful

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Manager

ROI / Cost (care and feeding)

The previous method we used to get an estimate was a very time-consuming, difficult, and manual...

Dec 2019
 Helpful

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Manager

Implementation and Training

Some of the frustrations that we had were because of some things that we did and some things that...

Dec 2019
 Helpful

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Manager

Service and Support

We are very happy with Change Healthcare. We have run into some quirks with the estimator piece and...

Dec 2019
 Helpful

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Director

Service and Support

When we open a ticket, the vendor is pretty quick to react and give us feedback.

Nov 2019
 Helpful

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Analyst/Coordinator

Service and Support

Change Healthcare’s customer support is great. I love working with the vendor. They are on the right...

Nov 2019
 Helpful

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Analyst/Coordinator

Service and Support

Change Healthcare has a lot of options that can help us. The problem is with our internal workflows,...

Nov 2019
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Analyst/Coordinator

Relationship

Change Healthcare’s executive team is awesome, and I work with the executives a lot.

Nov 2019
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Analyst/Coordinator

Other Observations & Comments

I am pretty confident that we will stay with Change Healthcare for now. I don’t see anything on the...

Nov 2019
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Manager

Functionality and Upgrades

I would love for Clearance Estimator to be a part of Clearance Patient Access Suite. Unfortunately,...

Oct 2019