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Access info about Patient Access on your dashboard or bookmark under

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Clearance Patient Access Suite Comments
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KLAS Research Director - Dustin Cragun
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Dustin Cragun

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dustin.cragun@klasresearch.com

 
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User Commentary

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Director

Functionality and Upgrades

The solution's registration QA is awesome. The registration QA is linked in with Clearance Patient...

Dec 2020
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Director

Lessons Learned

I would definitely recommend that people get the full product so they are not limited and they gain...

Dec 2020
(0)
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Director

Relationship

In general, the company has changed a lot from when it was RelayHealth to now with it being Change...

Dec 2020
(0)
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Director

Service and Support

Change Healthcare is still working on adding some functionality that other companies already have....

Dec 2020
(0)
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Manager

Functionality and Upgrades

The vendor is really good in their clearance division. That maybe isn't quite as good as the...

Dec 2020
(0)
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Manager

Interfacing and Integration

The vendor needs to work with their customers and other vendors a little more when it comes to...

Dec 2020
(0)
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Director

Implementation and Training

Clearance Patient Access Suite is really good. Change Healthcare did a lot of personal training and...

Dec 2020
(0)
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Director

ROI / Cost (care and feeding)

Change Healthcare has technology, and they offer it to us. We just can't afford some things that...

Dec 2020
(0)
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Director

Service and Support

Change Healthcare is good about proactive service. They push out emails that say which payers are...

Dec 2020
(0)
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Director

Technology

One of the burdens of having Clearance Patient Access Suite is that the system still uses Internet...

Dec 2020
(0)
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Analyst/Coordinator

Service and Support

I like the support people. They know what I am talking about, and they listen to me. Another...

Nov 2020
(0)
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 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

The system is streamlined for any kind of end user. It is nice to go to one product for QA,...

Nov 2020
(0)
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Analyst/Coordinator

Functionality and Upgrades

There are little things that could be improved. We look at different things for each eligibility...

Nov 2020
(0)
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Analyst/Coordinator

Service and Support

We haven't had any real needs during COVID-19 from Change Healthcare, but I like that they send a...

Oct 2020
(0)
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Analyst/Coordinator

Service and Support

The support is good. I have found that the vendor's first-tier support people are new. If I need an...

Oct 2020
(0)
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Analyst/Coordinator

Implementation and Training

The upgrades for this product are good. In fact, the upgrades have not been very noticeable by our...

Oct 2020
(0)
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Analyst/Coordinator

Service and Support

Change Healthcare has a community site where other users can collaborate and talk. I think that is...

Oct 2020
(0)
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Analyst/Coordinator

Relationship

When we went live with our new EMR, I worked very closely with the vendor to send batch jobs and...

Oct 2020
(0)
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Director

Functionality and Upgrades

The product works really well. I have no complaints. The vendor always supports everything. I love...

Oct 2020
(0)
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Director

Relationship

We have had really good contracts and strong connections with the vendor's executives.

Oct 2020
(0)
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Director

Functionality and Upgrades

We haven't really had any new products. When there are upgrades to the system, those upgrades are...

Oct 2020
(0)
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Manager

Other Observations & Comments

The clearance piece of the solution has been alright, but we have had some issues with the estimator...

Oct 2020
(0)
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Manager

Lessons Learned

The bugs that the system has can be worked out. It is still better than some of the other solutions...

Oct 2020
(0)
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Manager

Other Observations & Comments

Change Healthcare has done a good job of bringing products to market in a very quick fashion. We are...

Oct 2020
(0)
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Manager

Sales and Contracting

We have been trying to work with Change Healthcare's charges. We are trying to negotiate some lower...

Oct 2020
(0)
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Manager

Functionality and Upgrades

If Change Healthcare can get their issues fixed and keep the system stable, I won't have anything...

Oct 2020
(0)
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Manager

Service and Support

Parts of the system that have been working fine for years will literally just break. Then we have to...

Oct 2020
(0)
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Manager

Service and Support

If I send Change Healthcare screenshots of all the parts of a problem that are contradicting each...

Oct 2020
(0)
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Manager

Service and Support

Change Healthcare does a great job of facilitating the needs of their users and their product...

Oct 2020
(0)
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Manager

Service and Support

My experience with Clearance Patient Access Suite is not as good as it has been in the past. We have...

Oct 2020
(0)
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 or  to see details.

Analyst/Coordinator

Service and Support

From a patient access standpoint, we don’t have a desire to move away from the Change Healthcare...

Aug 2020
(0)
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Manager

Relationship

I have contact with Change Healthcare on a regular basis. We have a great relationship. I have calls...

Jun 2020
(0)
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Manager

Functionality and Upgrades

I would like to see a certain application be ingrained in the Change Healthcare application; that...

Jun 2020
(0)
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Manager

Sales and Contracting

Change Healthcare’s sales group needs to be more educated across the board with every product so...

Jun 2020
(0)
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Manager

Service and Support

I have always had great support from Change Healthcare. That hasn’t changed through COVID-19. I...

Jun 2020
(0)
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Manager

Implementation and Training

The implementation of upgrades is pretty seamless. Change Healthcare’s training is top notch. I can...

Jun 2020
(0)
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Manager

Lessons Learned

In relation to how the product was promoted to us, we have found that the product can only work as...

Jun 2020
(0)
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 or  to see details.

Manager

Functionality and Upgrades

Change Healthcare has provided a good product and good service to me for a while. I have eliminated...

Jun 2020
(0)
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Manager

Functionality and Upgrades

We are not getting the value out of the authorization piece specifically yet. Some of that is on us,...

Jun 2020
(0)
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Manager

Functionality and Upgrades

Overall, we are pretty satisfied with Clearance Patient Access Suite. The eligibility, medical...

Jun 2020
(0)
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Manager

Other Observations & Comments

Change Healthcare is working on innovations and enhancements. There are some other things that they...

Jun 2020
(0)
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Manager

Service and Support

Change Healthcare has been doing a pretty good job supporting us through the COVID-19 crisis, at...

Jun 2020
(0)
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Manager

Relationship

Generally speaking, Change Healthcare keeps their promises. They are really good partners and...

Jun 2020
(0)
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 or  to see details.

VP/Other Executive

Functionality and Upgrades

On Change Healthcare's payment estimation tool, the patient-facing side needs to be more robust. It...

May 2020
(0)
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VP/Other Executive

Relationship

I hear from high-level people from Change Healthcare all the time.

May 2020
(0)
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VP/Other Executive

Technology

The products do what Change Healthcare says they will do. For example, on the front end with the QA...

May 2020
(0)
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Director

Service and Support

The product support hasn't been perfect. Change Healthcare has some opportunities, but we do have...

May 2020
(0)
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Director

Relationship

Change Healthcare has done very well at executing the plans. We have had a very good partnership...

May 2020
(0)
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Director

Other Observations & Comments

In today's environment, tools should be fully integrated instead of being siloed. Tools should be...

May 2020
(0)
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 or  to see details.

Director

Interfacing and Integration

Some of Change Healthcare's modules don't talk to one another, even on the front end of patient...

May 2020
(0)
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 or  to see details.

Director

ROI / Cost (care and feeding)

With the product, we are able to scrub all of our self-pay accounts and any bad debt adjustments and...

May 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

Change Healthcare offers a lot of products, and some of those cross each other. We are using Change...

May 2020
(0)
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 or  to see details.

Manager

Service and Support

When it comes to supporting us through the COVID-19 crisis, Change Healthcare has been on top of...

May 2020
(0)
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Manager

Other Observations & Comments

We are restricted sometimes because we work from an older system. We are switching to another vendor...

May 2020
(0)
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Manager

Other Observations & Comments

If I were designing the eligibility screen, I would reorganize things to spoon-feed the users a...

May 2020
(0)
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Manager

Technology

Not all payers are there on certain things like Notice of Admission (NOA). That is not all the...

May 2020
(0)
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 or  to see details.

Manager

Technology

When it comes to delivering new technology, the vendor sends out invitations to different regional...

May 2020
(0)
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Manager

Service and Support

The vendor is phenomenal with ongoing support. That is one of their strongest points. We also use a...

May 2020
(0)
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Manager

Functionality and Upgrades

The product drives outcomes, especially once we introduce things like a different vendor’s tools...

May 2020
(0)
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Manager

Relationship

On a value-per-dollar basis, I would rate Change Healthcare at the top of the list of vendors we...

May 2020
(0)
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Manager

Future Outlook

I think I will stay consistently satisfied because we are already seeing results. We just went over...

May 2020
(0)
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Director

Other Observations & Comments

The sales process is a little tricky. The implementation process has actually been much better, and...

Apr 2020
(0)
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Director

Other Observations & Comments

How well the product supports our integration goals varies because we have different people in...

Apr 2020
(0)
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Director

Other Observations & Comments

Whether Change Healthcare keeps all of their promises is a tricky question. I am not sure whether...

Apr 2020
(0)
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Director

Implementation and Training

Change Healthcare's training is very robust. I would rate that at the highest score. Change...

Apr 2020
(0)
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Director

Other Observations & Comments

The products could be developed better, but there are a host of reasons why. Some of those reasons...

Apr 2020
(0)
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Director

Functionality and Upgrades

The tools are actually embedded into our EMR, so the ease of use is high. The tools work well.

Apr 2020
(0)
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Director

Other Observations & Comments

Change Healthcare has shown us an authorization tool, and they have a new system that needs to be...

Apr 2020
(0)
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Director

Other Observations & Comments

Payer connections are constantly breaking, and that is usually because the payers change something....

Apr 2020
(0)
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Manager

Implementation and Training

Change Healthcare’s system offers us a broader reach than our previous system did. If Change...

Apr 2020
(0)
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Manager

Implementation and Training

We have had to back and retrain our staff members. Once we did that retraining, we found that things...

Apr 2020
(0)
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Manager

Functionality and Upgrades

Overall, the dashboard is extremely helpful to take a snapshot of the accounts that we have...

Apr 2020
(0)
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Director

Implementation and Training

The implementation is going well. We do have some little issues. The issues are either on both sides...

Apr 2020
(0)
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Director

Functionality and Upgrades

Change Healthcare is very nice. If they could do something to improve, it would be to update...

Apr 2020
(0)
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Director

Functionality and Upgrades

I have to say, the vendor's tools are hugely awesome. The vendor teaches us how to use them....

Apr 2020
(0)
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Director

Other Observations & Comments

The vendor's authorization product is not very robust, but that is not the vendor's fault. That is...

Apr 2020
(0)
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 or  to see details.

Director

Functionality and Upgrades

I haven’t seen much new technology. There are some areas that the vendor could probably get into...

Apr 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

Clearance Patient Access Suite is just phenomenal. The whole customization to the user is...

Apr 2020
(0)
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Director

Relationship

We had a representative that would come out a couple of times a year, and that person was wonderful....

Apr 2020
(0)
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Director

Relationship

Change Healthcare is pretty proactive. They send a lot of emails when a site is down or for similar...

Apr 2020
(0)
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 or  to see details.

Director

Functionality and Upgrades

The implementation was done poorly on our side, but representatives from Change Healthcare helped us...

Apr 2020
(0)
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 or  to see details.

Director

Functionality and Upgrades

Change Healthcare is one of the few players out there that has a really good estimate system. The...

Apr 2020
(0)
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Director

Functionality and Upgrades

We can only use the product with Internet Explorer. It would be nice to use it with other browsers....

Apr 2020
(0)
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Director

Sales and Contracting

Change Healthcare is continually asking to make changes to the contract. They need to do that, and...

Apr 2020
(0)
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Director

ROI / Cost (care and feeding)

Change Healthcare's product is a little expensive. I have to work hard to make sure we have met the...

Apr 2020
(0)
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Analyst/Coordinator

ROI / Cost (care and feeding)

Change Healthcare avoids charging us. They do great group discount deals. I have seen Change...

Apr 2020
(0)
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 or  to see details.

Analyst/Coordinator

Relationship

In terms of the service being proactive. I speak to my representative often. The vendor executives...

Apr 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

What the Change Healthcare product offers is better than any other product out there. We are able to...

Apr 2020
(0)
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 or  to see details.

Analyst/Coordinator

Technology

The product is wonderful. There were times when the eligibility features weren't working. I am glad...

Apr 2020
(0)
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Analyst/Coordinator

Service and Support

The vendor sends monthly feedback about any outstanding service orders and where they are. At least...

Apr 2020
(0)
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Analyst/Coordinator

Service and Support

The vendor's service is great. I really respect it. I am not made to feel stupid. The vendor values...

Apr 2020
(0)
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Analyst/Coordinator

Other Observations & Comments

The only thing that the vendor could improve is to work with different contractors for medical...

Apr 2020
(0)
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Analyst/Coordinator

Other Observations & Comments

I hope that the Change Healthcare product is part of our long-term plans. That isn't my decision. I...

Apr 2020
(0)
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VP/Other Executive

Relationship

We are trying to create some flexibility in our relationship with the vendor due to the vendor's...

Mar 2020
(0)
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VP/Other Executive

Implementation and Training

Either the tool is implemented well and our team is not educated enough to use it or the team is...

Mar 2020
(0)
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VP/Other Executive

Technology

I don’t see any new technology coming out of Change Healthcare at all in the areas that we are using...

Mar 2020
(0)
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VP/Other Executive

Service and Support

I wouldn't say the vendor's support has been an abject failure, but it has been a pretty tough...

Mar 2020
(0)
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VP/Other Executive

Implementation and Training

The implementation was poorly planned, poorly resourced, and poorly executed on both our side and...

Mar 2020
(0)
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VP/Other Executive

Service and Support

My sense is that Change Healthcare is a big, messy, bureaucratic organization where people don’t...

Mar 2020
(0)
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