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Clearance Patient Access Suite Comments
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Subject Expert
Commentary Summary
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User Commentary
VP/Other Executive
Overall, our experience has been good. Change Healthcare has been stronger in some areas than...
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VP/Other Executive
We had a bumpy implementation when we went live. The system was pretty complex and newer technology,...
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VP/Other Executive
I am hopeful that Optum's proposed acquisition of Change Healthcare will happen without major...
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VP/Other Executive
We are looking to change products. We aren't happy with the service. There are a lot of outages, and...
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VP/Other Executive
The professional side can be a bit more tedious and complex than the hospital side, but Change...
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Manager
The vendor's phone support and web support are pretty good if we don't have a claim or if we have a...
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Manager
I had a person from the vendor call to update some things recently, but that was the first time that...
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Manager
The system is pretty easy for me to use. I have been with the system since it was first introduced...
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Director
The vendor is horrible at supporting our organization's integration and goals. We have to...
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Director
The application works, but the vendor's customer service and knowledge of their own products are...
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Director
There is constant downtime. When the system is down or offline, or if the vendor is doing upgrades,...
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Director
We are supplementing Clearance Patient Access Suite with other tools when needed. I think it is fine...
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Manager
We have the authorization module in Clearance Patient Access Suite, but we don’t use it. It is not...
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Manager
The eligibility in Clearance Patient Access Suite works pretty well. Every once in a while, we have...
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Director
Change Healthcare is a really good vendor. We have been a long-term partner of theirs. One of the...
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Director
We use the Patient Responsibility Estimator, and it is very accurate. We can do an estimate on any...
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Director
We have the propensity-to-pay tool and the identity tool, but we don’t use either of those a lot....
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Director
What Change Healthcare does well is they are continually adding payers. Clearance Patient Access...
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Director
The only negative we have seen is that it seems like the support has dropped in the last few months....
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Analyst/Coordinator
The tool is a great bolt-on tool for the back end, but it is not so great as a bolt-on tool on the...
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Analyst/Coordinator
Contacting Change Healthcare seems to be difficult, and the response times are not fabulous. We have...
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Analyst/Coordinator
I have never seen any ongoing training from Change Healthcare, and the user does not know when there...
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Manager
The product is good. It finds the information we need to verify insurance, and I like that...
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Manager
Clearance Patient Access Suite is so easy. There is no training, and it works as promoted. They are...
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Manager
We have a standing meeting with our account executive. We have a more personal partnership with that...
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Manager
Before they became Change Healthcare, the vendor was very flexible. The working relationship was...
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Manager
From a technology standpoint, maybe we push Change Healthcare to do a lot. It seems like they do...
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Manager
Change Healthcare needs more technical experts that understand the access world. Maybe that is why...
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Manager
The product doesn’t meet all of our needs. We have had requests for estimates because that is a...
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Manager
We have more contactless and consumer-driven outcomes, and with the resources that Change Healthcare...
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Director
I find Change Healthcare’s system to be user friendly. It pretty much gives us everything that we...
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Director
I sometimes hear staff members saying that they wish the system could do some additional things....
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Director
When we call Change Healthcare with issues, they are pretty good at responding. I see updates coming...
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Director
In terms of functionality, the system does what it is supposed to. However, the cost is something...
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CIO
We get good service and claims support from Change Healthcare. We have used the vendor for a long...
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Manager
Real-time eligibility with the Clearance product works well. The product is seamless to me. We...
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Manager
I don’t have much interaction with Change Healthcare. We meet with them on a regular basis. They are...
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VP/Other Executive
Change Healthcare has talked to us about leveling up the infrastructure of Clearance Patient Access...
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VP/Other Executive
Our end-user experience has recently struggled because the system has been timing out, and we have...
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VP/Other Executive
In the last few months, we have seen a great increase in the sense of urgency from Change...
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Director
We use Change Healthcare for patient access, and that has been so frustrating because their system...
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Director
The solution's registration QA is awesome. The registration QA is linked in with Clearance Patient...
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Director
I would definitely recommend that people get the full product so they are not limited and they gain...
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Director
In general, the company has changed a lot from when it was RelayHealth to now with it being Change...
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Director
Change Healthcare is still working on adding some functionality that other companies already have....
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Manager
The vendor is really good in their clearance division. That maybe isn't quite as good as the...
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Manager
The vendor needs to work with their customers and other vendors a little more when it comes to...
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Director
Clearance Patient Access Suite is really good. Change Healthcare did a lot of personal training and...
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Director
Change Healthcare has technology, and they offer it to us. We just can't afford some things that...
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Director
Change Healthcare is good about proactive service. They push out emails that say which payers are...
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Director
One of the burdens of having Clearance Patient Access Suite is that the system still uses Internet...
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Analyst/Coordinator
I like the support people. They know what I am talking about, and they listen to me. Another...
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Analyst/Coordinator
The system is streamlined for any kind of end user. It is nice to go to one product for QA,...
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Analyst/Coordinator
There are little things that could be improved. We look at different things for each eligibility...
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Analyst/Coordinator
We haven't had any real needs during COVID-19 from Change Healthcare, but I like that they send a...
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Analyst/Coordinator
The support is good. I have found that the vendor's first-tier support people are new. If I need an...
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Analyst/Coordinator
The upgrades for this product are good. In fact, the upgrades have not been very noticeable by our...
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Analyst/Coordinator
Change Healthcare has a community site where other users can collaborate and talk. I think that is...
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Analyst/Coordinator
When we went live with our new EMR, I worked very closely with the vendor to send batch jobs and...
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Director
The product works really well. I have no complaints. The vendor always supports everything. I love...
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Director
We have had really good contracts and strong connections with the vendor's executives.
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Director
We haven't really had any new products. When there are upgrades to the system, those upgrades are...
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Manager
The clearance piece of the solution has been alright, but we have had some issues with the estimator...
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Manager
The bugs that the system has can be worked out. It is still better than some of the other solutions...
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Manager
Change Healthcare has done a good job of bringing products to market in a very quick fashion. We are...
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Manager
We have been trying to work with Change Healthcare's charges. We are trying to negotiate some lower...
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Manager
If Change Healthcare can get their issues fixed and keep the system stable, I won't have anything...
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Manager
Parts of the system that have been working fine for years will literally just break. Then we have to...
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Manager
If I send Change Healthcare screenshots of all the parts of a problem that are contradicting each...
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Manager
Change Healthcare does a great job of facilitating the needs of their users and their product...
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Manager
My experience with Clearance Patient Access Suite is not as good as it has been in the past. We have...
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Analyst/Coordinator
From a patient access standpoint, we don’t have a desire to move away from the Change Healthcare...
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Manager
I have contact with Change Healthcare on a regular basis. We have a great relationship. I have calls...
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Manager
I would like to see a certain application be ingrained in the Change Healthcare application; that...
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Manager
Change Healthcare’s sales group needs to be more educated across the board with every product so...
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Manager
I have always had great support from Change Healthcare. That hasn’t changed through COVID-19. I...
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Manager
The implementation of upgrades is pretty seamless. Change Healthcare’s training is top notch. I can...
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Manager
In relation to how the product was promoted to us, we have found that the product can only work as...
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Manager
Change Healthcare has provided a good product and good service to me for a while. I have eliminated...
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Manager
We are not getting the value out of the authorization piece specifically yet. Some of that is on us,...
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Manager
Overall, we are pretty satisfied with Clearance Patient Access Suite. The eligibility, medical...
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Manager
Change Healthcare is working on innovations and enhancements. There are some other things that they...
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Manager
Change Healthcare has been doing a pretty good job supporting us through the COVID-19 crisis, at...
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Manager
Generally speaking, Change Healthcare keeps their promises. They are really good partners and...
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VP/Other Executive
On Change Healthcare's payment estimation tool, the patient-facing side needs to be more robust. It...
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VP/Other Executive
I hear from high-level people from Change Healthcare all the time.
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VP/Other Executive
The products do what Change Healthcare says they will do. For example, on the front end with the QA...
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Director
The product support hasn't been perfect. Change Healthcare has some opportunities, but we do have...
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Director
Change Healthcare has done very well at executing the plans. We have had a very good partnership...
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Director
In today's environment, tools should be fully integrated instead of being siloed. Tools should be...
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Director
Some of Change Healthcare's modules don't talk to one another, even on the front end of patient...
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Director
With the product, we are able to scrub all of our self-pay accounts and any bad debt adjustments and...
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Director
Change Healthcare offers a lot of products, and some of those cross each other. We are using Change...
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Manager
When it comes to supporting us through the COVID-19 crisis, Change Healthcare has been on top of...
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Manager
We are restricted sometimes because we work from an older system. We are switching to another vendor...
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Manager
If I were designing the eligibility screen, I would reorganize things to spoon-feed the users a...
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Manager
Not all payers are there on certain things like Notice of Admission (NOA). That is not all the...
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Manager
When it comes to delivering new technology, the vendor sends out invitations to different regional...
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Manager
The vendor is phenomenal with ongoing support. That is one of their strongest points. We also use a...
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Manager
The product drives outcomes, especially once we introduce things like a different vendor’s tools...
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Manager
On a value-per-dollar basis, I would rate Change Healthcare at the top of the list of vendors we...
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Manager
I think I will stay consistently satisfied because we are already seeing results. We just went over...
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