Clearance Patient Access Suite Commentary
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Dustin Cragun
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User Commentary

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Director

Value

The number of payers that Change Healthcare can run eligibility for is extremely limited. I think we...

Apr 2024
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Director

Relationship, Product

Change Healthcare is behind the times in terms of technology. Most other companies have a pre-scrub...

Apr 2024
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Manager

Culture

We were misled and disappointed in signing up for a tool with Change Healthcare because we paid them...

Jan 2024
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Manager

Product

With Clearance Patient Access Suite, we are having a lot of issues with the eligibility not coming...

Jan 2024
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Manager

Relationship

I don’t know whether the vendor got bought out or got new management, but Change Healthcare’s...

Jan 2024
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Manager

Product

When Clearance Patient Access Suite works, it is great. The solution is not hard to use.

Jan 2024
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Analyst/Coordinator

Product

From a user standpoint, it is easy to go in and pull up information in Clearance Patient Access Suite....

Jan 2024
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Analyst/Coordinator

Relationship

Change Healthcare’s support is sometimes lacking. It is hard to get through to someone. It is hard...

Jan 2024
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Analyst/Coordinator

Relationship

When Change Healthcare is having system issues, they send us emails. They warn us, and that is more...

Jan 2024
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Analyst/Coordinator

Relationship

Change Healthcare has had mass layoffs, so we don’t have an account executive. The one we had, whom...

Jan 2024
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Manager

Product

Change Healthcare needs to improve their eligibility responses. I would love it if there were an...

Jan 2024
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Manager

Operations

The vendor has a community education site that I go to. I have asked for specific education so I can...

Jan 2024
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Manager

Product

I would like more alerts from Change Healthcare because every payer looks the same, and also, the...

Jan 2024
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Manager

Product

Change Healthcare doesn't have a good, robust medical necessity product. But they dominate in terms...

Jan 2024
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Analyst/Coordinator

Product

Server upgrades with Clearance Patient Access Suite are not always great. They can be a little wonky...

Dec 2023
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Analyst/Coordinator

Relationship

Things have always taken some time with Change Healthcare because the vendor has to reach out to...

Dec 2023
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Analyst/Coordinator

Relationship, Product

Historically, with previous management that we had, our experience was very positive. It has gone...

Dec 2023
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VP/Other Executive

Relationship

When the vendor changed over to Optum, they got really quiet. When they were just Change Healthcare,...

Dec 2023
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VP/Other Executive

Product

The product doesn't do everything that we need it to do, but it is relatively easy for the end user.

Dec 2023
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VP/Other Executive

Relationship

We have a point of contact at Change Healthcare that we can contact if the system goes down or...

Dec 2023
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Manager

Loyalty, Product

The biggest strength of Clearance Patient Access Suite is all the information it comes back with. It...

Dec 2023
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Analyst/Coordinator

Relationship

Change Healthcare’s biggest strength is their communication, and they are very good at keeping us...

Sep 2023
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Analyst/Coordinator

Relationship

Change Healthcare’s biggest weakness right now is the change in staff, and that is the only issue...

Sep 2023
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Analyst/Coordinator

Loyalty, Relationship

Change Healthcare has been fantastic all the way around. Change Healthcare is getting ready to make...

Sep 2023
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Analyst/Coordinator

Product

For the ease of use of Clearance Patient Access Suite, everybody loves the product, and it is pretty...

Sep 2023
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Analyst/Coordinator

Loyalty, Value

The product works fairly well, and we don't have any problems with it, other than the fact that it...

Aug 2023
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Analyst/Coordinator

Relationship

The vendor notifies us of an upgrade, and then they do it, and they let us know of any outages. So...

Aug 2023
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Analyst/Coordinator

Relationship

For the most part, we don't have problems with the product, because the vendor lets us know if they...

Aug 2023
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Analyst/Coordinator

Product

Clearance Patient Access Suite is a seamless product. There doesn't seem to be any issue with that...

Aug 2023
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Director

Loyalty

My expectation is to get a higher conversion rate and more Medicaid patients than self-pay patients....

Jul 2023
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Director

Relationship

We have the representatives use the product instead of us, and we have a great relationship with...

Jul 2023
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Director

Product

The product’s prior authorization piece was never used or turned on at our organization. When it got...

Jul 2023
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Director

Relationship, Operations

We asked the vendor questions, and they couldn't answer, probably because they probably didn't have...

Jul 2023
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Director

Operations

When eligibility was first on our radar, I couldn't find a Change Healthcare salesperson. I had to...

Jul 2023
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Director

Loyalty, Operations

We are moving to another vendor that offers online training for our staff individually. Change...

Jul 2023
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Director

Relationship

If I need something from Change Healthcare, we have a salesperson. They call and respond, but that...

Jul 2023
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Director

Product

The product could have better integration with our EHR to call out things like specific co-pays for...

Jul 2023
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Director

Operations, Product

I would tell potential customers they need to be very prepared with their current workflows and ask...

Jul 2023
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Director

Relationship, Product

We had many significant challenges in the last few years with Clearance Patient Access in terms of...

May 2023
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Director

Product

I would recommend Clearance Patient Access more now than I would have a year ago. Change Healthcare...

May 2023
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Director

Relationship, Product

Issues get resolved. Our biggest complaint is that we don't know what causes the issue, so we don't...

May 2023
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Director

Product

Things have gone pretty well with Clearance Patient Access Suite. They’ve been good when we have...

May 2023
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Director

Operations, Product

Based on the feedback I have gotten from our IT team, the solution is not very user friendly in a...

May 2023
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Director

Loyalty, Value

The system doesn't work like we thought it would, but that could be because of our payer set. We are...

May 2023
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Director

Relationship, Product

My biggest wish is to make it easier to find out which payers Change Healthcare has connections to....

May 2023
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Director

Operations

Change Healthcare may have reached out to us to provide additional training, but since we don't go...

May 2023
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Director

Relationship

It takes escalation to get results. When we first start, we need a lot of help. We changed our...

May 2023
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(0)
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Manager

Loyalty

Change Healthcare's system is unfortunately not a part of our long-term plans, but we like it. The...

May 2023
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(0)
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Manager

Operations

We get emails and phone calls about new products from Change Healthcare. I would like to see a brief...

May 2023
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Manager

Relationship

We don’t get tossed around a lot by Change Healthcare's leadership. I don't think we get a lot of...

May 2023
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Manager

Relationship

Change Healthcare knows the things we ask them about. If they don't understand something, they get...

May 2023
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(0)
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Director

Product

We would like Clearance Patient Access Suite to be connected with more payers. The system is very...

Apr 2023
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(0)
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VP/Other Executive

Product, Product

The vendor has a good scope of work. But they have a lot of functionalities that don’t talk to each...

Apr 2023
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Performance
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Patient Access 2021
Due to the ever-increasing complexity of revenue cycle management, organizations have historically had to supplement patient access functionality from their enterprise EMR vendor with third-party revenue cycle vendors. But with the push toward software consolidation, organizations would like their enterprise EMR vendors to further develop patient access capabilities and better meet customers’ growing needs. This report examines the patient access offerings of enterprise EMR vendors † Cerner, Epic, and MEDITECH and shares customers’ perception of how well positioned these vendors are to deliver functionality currently provided by third parties. To view performance data for third-party vendors, click here . † KLAS was unable to interview a sufficient number of Sunrise Financial Manager customers to include data for Allscripts’ patient access offering. What Is Patient Access? For the purposes of this report, patient access functionality includes address verification, cost estimates, coverage discovery, eligibility verification, medical necessity, prior authorizations, propensity to pay, registration QA, and scheduling. KLAS acknowledges this functionality is closely related to other areas like patient experience improvement, patient financial engagement, and patient intake management. To access data about these additional areas, view the relevant market segments on the KLAS website.