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Clearance Patient Access Suite
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User Commentary

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Director

Implementation and Training

The eligibility feature in the product is nice. During the go-live, the vendor was quick to respond...

Sep 2022
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Director

Implementation and Training

We would have appreciated a watch rating when training for the product, and we would have liked to...

Sep 2022
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Director

Sales and Contracting

Change Healthcare's sell was that their system had everything. However, I don’t feel like the vendor...

Sep 2022
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Director

Service and Support

Support from Change Healthcare is okay. When it seems like when we are at the point of cracking and...

Sep 2022
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Director

Functionality and Upgrades

The reporting functionality in the system is poor. We are not getting viable reports. Everything is...

Sep 2022
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Director

Relationship

One thing Change Healthcare needs to work on is staying power. The lack of consistency with the...

Sep 2022
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Director

Interfacing and Integration

The estimator tool in the system is really a third-party tool. We have to work through Change...

Sep 2022
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Analyst/Coordinator

ROI / Cost (care and feeding)

The product's design is pretty good, and the product does what it is supposed to do. We are...

Aug 2022
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Analyst/Coordinator

Interfacing and Integration

The pain points with the product come when trying to get things set up. When adding an interface for...

Aug 2022
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Analyst/Coordinator

Service and Support

With the vendor's customer service, whenever I call in or log in a ticket or a service order, the...

Aug 2022
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Analyst/Coordinator

Service and Support

Overall, the product does what it is supposed to do. If there are any issues with the product, then...

Aug 2022
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Analyst/Coordinator

Implementation and Training

We have to search for what we are looking for with training. We don’t have an educational liaison...

Aug 2022
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VP/Other Executive

Functionality and Upgrades

The product is not hard to use at all. Depending on the EHR an organization uses, Clearance Patient...

Jul 2022
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VP/Other Executive

Interfacing and Integration

Change Healthcare needs to take all of their products and tie them all together, but they don't....

Jul 2022
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VP/Other Executive

Relationship

Change Healthcare has done a good job of keeping promises on their end as much as they can based on...

Jul 2022
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Director

ROI / Cost (care and feeding)

The solution gives us more information than our previous solution, drilling down on types of denials...

Jul 2022
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Director

Implementation and Training

From the standpoint of the implementation and training out of the gate, it took a while to collect...

Jul 2022
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Director

Functionality and Upgrades

The system is bulky in the way that information is sent and received. The way the process is set up,...

Jul 2022
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VP/Other Executive

Implementation and Training

Change Healthcare has education modules that are already set up for new trainees and ongoing...

Jul 2022
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VP/Other Executive

Lessons Learned

It is important for customers to understand that some of the responsiveness of the access to...

Jul 2022
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VP/Other Executive

Functionality and Upgrades

Clearance Patient Access Suite serves a particular purpose for our limited scope in terms of...

Jul 2022
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VP/Other Executive

Technology

It has been happening more in the past year that things will break or things won’t be working right....

Jul 2022
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VP/Other Executive

Functionality and Upgrades

The product is very easy to use. It meets all of our needs, and the vendor is always updating it....

Jul 2022
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VP/Other Executive

Implementation and Training

The upgrades from Change Healthcare are good, but the installation part of the upgrades is not good....

Jul 2022
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VP/Other Executive

Service and Support

We have a person from Change Healthcare that takes care of us. They are not an executive, but they...

Jul 2022
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VP/Other Executive

Future Outlook

We are moving to a new EHR, and Change Healthcare is not a preferred partner for our new EHR vendor....

Jul 2022
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VP/Other Executive

Relationship

Change Healthcare is responsive when there are issues or problems with the system and when we have...

Jul 2022
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Director

Other Observations & Comments

An eligibility and estimator tool is definitely part of our long-term plans. I am not sure whether...

Jul 2022
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Director

Functionality and Upgrades

We need to find a way to look only at the accounts that we really have to work with. If we already...

Jul 2022
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Director

Service and Support

We had an internal problem, and we got the vendor’s support people involved. They helped us figure...

Jul 2022
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(0)
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Director

Functionality and Upgrades

The solution behaves the way that it should. I don't think that we have to do a lot of maintenance...

Jun 2022
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Director

Implementation and Training

During our implementation, it was very odd that the vendor didn't have the understanding that we...

Jun 2022
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Analyst/Coordinator

Service and Support

The support used to be better than it has been lately. It has been difficult throughout the COVID-19...

Jun 2022
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Analyst/Coordinator

ROI / Cost (care and feeding)

The way Change Healthcare sells Clearance Patient Access Suite today is way different than what I...

Jun 2022
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Analyst/Coordinator

Functionality and Upgrades

Clearance Patient Access Suite is easy to use, and I have recommended it to others. Our users...

Jun 2022
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Analyst/Coordinator

Functionality and Upgrades

I see a lot of emails about new technology that Change Healthcare has. We don't take advantage of...

Jun 2022
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Analyst/Coordinator

Implementation and Training

Change Healthcare doesn’t keep all their promises. The transition with Ahi QA was a bit painful. The...

Jun 2022
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Manager

Functionality and Upgrades

We are not dissatisfied with Clearance Patient Access Suite. It works. It is just very limited in...

Jun 2022
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(0)
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Manager

ROI / Cost (care and feeding)

We have the authorization tool in Clearance Patient Access Suite, but we don’t really use it. That...

Jun 2022
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Manager

Functionality and Upgrades

I like that the product’s report card helps us keep registrars on track with any issues. It is not...

Jun 2022
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Director

Functionality and Upgrades

Clearance Patient Access Suite behaves the way that it should, and I don't believe there is a lot of...

Jun 2022
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(0)
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Director

Implementation and Training

During our implementation, the vendor didn’t consider that we would need to implement after hours....

Jun 2022
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(0)
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Analyst/Coordinator

Functionality and Upgrades

I like that Clearance Patient Access Suite is easy to read. When we check eligibility, the...

May 2022
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(0)
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Analyst/Coordinator

Relationship

I don't feel 100% confident that Change Healthcare understands our goals and challenges. We have...

May 2022
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(0)
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Manager

Functionality and Upgrades

Recently, Change Healthcare moved to a cloud solution, and that was a disaster. For the first...

May 2022
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(0)
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Manager

Functionality and Upgrades

Change Healthcare is meeting our needs the best they can, and we have built the necessary...

May 2022
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(0)
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Manager

Service and Support

Change Healthcare has gone through many team members for support. The vendor doesn't return calls or...

May 2022
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(0)
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Manager

Relationship

We have done our due diligence, and Change Healthcare remains one of the greatest vendors in their...

May 2022
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(0)
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Manager

Functionality and Upgrades

Clearance Patient Access Suite works well, and it integrates with our HIS. Our registration staff...

May 2022
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(0)
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CIO

ROI / Cost (care and feeding)

The vendor avoids charging for every little thing. They are fair with pricing.

Apr 2022
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(0)
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CIO

Implementation and Training

The vendor doesn’t do any training. They always tell us that we can do training on our own, and if...

Apr 2022
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(0)
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CIO

Functionality and Upgrades

The functionality that was demonstrated for the product wasn't delivered.

Apr 2022
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(0)
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CIO

Relationship

I would tell others that the products are good, but organizations need to engage in an...

Apr 2022
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(0)
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Director

Relationship

I am happy with Change Healthcare and would buy the system from them again. We work well together,...

Apr 2022
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(0)
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Director

Service and Support

I have a contact at Change Healthcare that is very helpful when I need anything. It is nice to be...

Apr 2022
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(0)
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Director

Relationship

I have noticed a change with Change Healthcare as of late. I am able to get assistance easier and...

Apr 2022
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(0)
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Director

Functionality and Upgrades

Change Healthcare's system is a great tool that works in the background with our main hospital...

Apr 2022
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(0)
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VP/Other Executive

Functionality and Upgrades

Change Healthcare is pretty good about delivering new technology.

Apr 2022
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(0)
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VP/Other Executive

Relationship

The vendor’s executives are pretty proactive.

Apr 2022
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VP/Other Executive

Future Outlook

We haven't had any issues that Change Healthcare hasn't been able to solve. I am very happy with...

Apr 2022
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(0)
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Manager

ROI / Cost (care and feeding)

I don’t like the eligibility product at all. I wouldn’t recommend Clearance Patient Access Suite....

Apr 2022
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(0)
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VP/Other Executive

Relationship

Change Healthcare is about to be taken over by Optum. I don't know what to expect with that. We...

Mar 2022
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(0)
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Analyst/Coordinator

Functionality and Upgrades

The highlight of Change Healthcare’s product is that they have a really big payer system. We can...

Mar 2022
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(0)
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Analyst/Coordinator

Service and Support

Change Healthcare is so big, and they have a very broad network. That is a challenge because we are...

Mar 2022
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(0)
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VP/Other Executive

Interfacing and Integration

Our use of Clearance Patient Access Suite is pretty much integrated with our EHR, so users don't...

Feb 2022
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(0)
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VP/Other Executive

Functionality and Upgrades

Change Healthcare's product is sound and is a leading product in the space, but the product has been...

Feb 2022
||
(0)
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VP/Other Executive

Relationship

From a vendor partnership standpoint, a lot is left to be desired with Change Healthcare. We have to...

Feb 2022
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(0)
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VP/Other Executive

ROI / Cost (care and feeding)

Our rates with Change Healthcare are very cut and dry. We get what we get, and we pay the price. The...

Feb 2022
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(0)
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VP/Other Executive

Relationship

I would buy the solution again, but I might not have done that a few years ago. The last few years...

Feb 2022
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(0)
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Director

Service and Support

I do know that the estimator in Clearance Patient Access Suite was not working for a while. We...

Jan 2022
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(0)
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Director

Functionality and Upgrades

The vendor isn't up-to-date with the actual insurance as far as eligibility and copays go, and that...

Jan 2022
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(0)
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Manager

Functionality and Upgrades

The product functions as expected. The functionality depends on what our workflows are. The tool...

Dec 2021
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(0)
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Manager

Implementation and Training

I deal regularly with our account representative. Anytime I have a question about something or need...

Dec 2021
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(0)
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Manager

Service and Support

The only thing that has been somewhat of a negative has been Change Healthcare’s customer support...

Dec 2021
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(0)
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Manager

Implementation and Training

Implementations are always a challenge, but with the ones that I have been involved in, Change...

Dec 2021
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Due to the ever-increasing complexity of revenue cycle management, organizations have historically had to supplement patient access functionality from their enterprise EMR vendor with third-party revenue cycle vendors. But with the push toward software consolidation, organizations would like their enterprise EMR vendors to further develop patient access capabilities and better meet customers’ growing needs. This report examines the patient access offerings of enterprise EMR vendors † Cerner, Epic, and MEDITECH and shares customers’ perception of how well positioned these vendors are to deliver functionality currently provided by third parties. To view performance data for third-party vendors, click here . † KLAS was unable to interview a sufficient number of Sunrise Financial Manager customers to include data for Allscripts’ patient access offering. What Is Patient Access? For the purposes of this report, patient access functionality includes address verification, cost estimates, coverage discovery, eligibility verification, medical necessity, prior authorizations, propensity to pay, registration QA, and scheduling. KLAS acknowledges this functionality is closely related to other areas like patient experience improvement, patient financial engagement, and patient intake management. To access data about these additional areas, view the relevant market segments on the KLAS website.



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