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Ryan Pretnik
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KLAS Research Director - Ryan Pretnik
 
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Risk Adjustment 2021: Which Vendors Deliver Best?
Risk Adjustment 2021:
Which Vendors Deliver Best?
November 2021
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User Commentary

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Manager

Other Observations & Comments

Some of the promises not fulfilled by Ciox Health were not in their control. The vendor tries to...

Oct 2022
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Manager

Interfacing and Integration

Ciox Health is great at supporting our interoperability goals; we have our own individual access to...

Oct 2022
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Manager

ROI / Cost (care and feeding)

We have definitely seen operational outcomes with Ciox Health. The product is able to retrieve...

Oct 2022
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Manager

Service and Support

The accessibility and communication with Ciox Health are perfect. We are able to complete those...

Oct 2022
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Manager

Relationship

The executive involvement from Ciox Health is good because they are available to us. We have the...

Oct 2022
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COO

Relationship

Ciox Health is a great partner, and we have had really good success with them. I have no complaints...

Oct 2022
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COO

Service and Support

The staff at Ciox Health is sophisticated and understands the space and the work they do. I like...

Oct 2022
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COO

Functionality and Upgrades

The Ciox Health platform has been the highest quality product we have had with any vendor in terms...

Oct 2022
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Manager

Functionality and Upgrades

The way that the system is set up makes it very generic. It fits every single client, but the...

Oct 2022
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Manager

Other Observations & Comments

We work and partner with Ciox Health because our large provider organizations use the vendor's...

Oct 2022
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Manager

Relationship

The vendor makes whoever we need available to us. When we have an issue and are not getting our...

Oct 2022
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Manager

Functionality and Upgrades

Ciox Health unfortunately did not perform very well for us in pretty much every area over the last...

Oct 2022
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Manager

Service and Support

The newest account manager assigned to us by Ciox Health has been amazing and awesome. That person...

Oct 2022
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Manager

Relationship

Ciox Health is trying to go above and beyond to meet our needs. They really focus on partnering with...

Aug 2022
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Manager

Service and Support

We have specific needs, and because of that, there are some challenges. The client service is good,...

Aug 2022
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Manager

Functionality and Upgrades

Ciox Health has a platform in which we can view the activity, and that meets our needs. The platform...

Aug 2022
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Manager

Lessons Learned

For the most part, Ciox Health's solution has been favorable, but the favorable results require a...

Aug 2022
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Director

ROI / Cost (care and feeding)

Ciox Health can tack on fees that aren't really necessary. The vendor sometimes charges us a fee...

Jul 2022
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Director

Relationship

The biggest negative about Ciox Health is their inflexibility. We sometimes want the vendor to try...

Jul 2022
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Director

Sales and Contracting

The vendor needs to advertise their coding services better so that they are seen as an industry...

Jul 2022
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Director

Interfacing and Integration

In terms of integration, the vendor is already on track, and integrations are on their road map. But...

Jul 2022
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Director

Functionality and Upgrades

The product has helped us achieve a high and successful retrieval rate. The vendor is using AI, and...

Jul 2022
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Director

Service and Support

The vendor has an awesome customer service team. The vendor does a good job hiring good people, so...

Jul 2022
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VP/Other Executive

ROI / Cost (care and feeding)

With Ciox Health, getting anything done is super challenging. The vendor is not as efficient and...

Jul 2022
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(0)
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VP/Other Executive

Other Observations & Comments

The product’s AI helps us identify where things are missed. The AI has identified a number of...

Jul 2022
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Director

ROI / Cost (care and feeding)

We are charged for all of the reports that we need to run, and occasionally, there are times when...

Jun 2022
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Director

Functionality and Upgrades

Ciox Health needs to improve upon their provider portal. It is pretty easy to access, but some of...

Jun 2022
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Director

Relationship

Ciox Health is always open to communication when we have any sort of issues.

Jun 2022
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Director

Implementation and Training

Ciox Health is not a proactive company; they are a reactive company. Ciox Health could have a better...

May 2022
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Director

Functionality and Upgrades

Ciox Health has an API for our EMR, but the API requires resources on our side to build it out.

May 2022
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(0)
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Director

ROI / Cost (care and feeding)

For a physician's office, the system is a zero-cost solution. I would 100% use the product again. It...

May 2022
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Director

Functionality and Upgrades

The vendor relies on our staff to do their part of the job properly. For example, if we don't send...

May 2022
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Director

Relationship

Ciox Health keeps their promises. In the beginning, there wasn't any communication from the vendor...

May 2022
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Director

ROI / Cost (care and feeding)

Ciox Health definitely doesn't charge me for every little thing. One of the good things about the...

May 2022
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Director

Relationship

People are everything. We have to make sure we get the right contact at Ciox Health. We have worked...

May 2022
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Director

Relationship

The business is getting trickier on the vendor’s side. I am concerned that Ciox Health will try to...

May 2022
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(0)
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VP/Other Executive

Relationship

Ciox Health is starting to make some strategic moves. We like how they are thinking about their...

Jan 2022
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(0)
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VP/Other Executive

ROI / Cost (care and feeding)

In a lot of areas, we use Ciox Health because we have to. They act as an unnecessary third party....

Jan 2022
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(0)
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VP/Other Executive

Future Outlook

Ciox Health has proven to be a really good partner and has come a long way. If Ciox Health wanted to...

Jan 2022
||
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Related Articles
Article
KLAS article icon
Options Expanding for Risk Adjustment
11 November 21    |   Ryan Pretnik and Jennifer Hickenlooper
A growing field of vendors offers risk adjustment technology and services. In our latest report, we set out to discover which vendors offer the widest breadth of capabilities. 



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