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Risk Adjustment Solution Comments
Subject Expert
Commentary Summary
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User Commentary
Director
Relationship
We have had great success with Ciox Health. They have been a very good strategic partner for us. We...
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Director
Relationship
Someone from Ciox Health is assigned to our account, and we meet with that person on a regular...
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Director
Functionality and Upgrades
Risk Adjustment Solution meets our needs, but the scope of things we do with the system is very...
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VP/Other Executive
Relationship
Ciox Health has been great at working with as to get the best results. The vendor has been open to...
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VP/Other Executive
Relationship
For the most part, Ciox Health has kept their promises. Initially, we were hesitant to work with...
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Director
Relationship
The nature of the work is different and probably more difficult than what some of our other vendors...
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Director
Service and Support
If there are no obstacles or challenges and the process is very straightforward, then Ciox Health...
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Director
Functionality and Upgrades
The quality of Ciox Health’s medical record coding is extremely good. They have a very good manager...
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Director
Service and Support
Overall, the medical record retrieval process is not as good as it could be. The vendor has to...
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Director
Service and Support
We had to internally decide what we wanted our approach to be in terms of COVID-19, and then we had...
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Director
Functionality and Upgrades
We speak pretty bluntly and openly with Ciox Health. A portion of their business is based on Ciox...
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Director
Future Outlook
We have seen some incremental progress in the last year as the vendor has merged ArroHealth into the...
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Director
Other Observations & Comments
The vendor has pretty little graphs in their portal, but we actually prefer to dig into the data and...
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Director
Service and Support
The vendor has been very focused on bringing two organizations together and getting them on one...
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Director
Other Observations & Comments
The reason we contracted with the vendor is that there are certain elements of charts that we can’t...
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Director
Future Outlook
The vendor hasn’t exceeded our expectations, but they are getting better. We are very metric driven,...
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Director
ROI / Cost (care and feeding)
The vendor has generally avoided charging us for every little thing. We have a high volume, so we...
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Director
Other Observations & Comments
I give our direct account manager a high rating, but I would give some of the vendor’s other...
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Director
Other Observations & Comments
My team often feels like we drive the tangible outcomes. I would still recommend Ciox Health to...
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Director
Service and Support
I feel very strongly that the vendor has to solve the problems they have in terms of ROI and direct...
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Director
Service and Support
Ciox Health is so wrapped up in the day-to-day work that they are getting behind in terms of risk...
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Director
ROI / Cost (care and feeding)
We have built internal capabilities for some things we need because the vendor has been dragging...
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Director
Relationship
The vendor has gotten better over the last year. They hired a new account manager who has made a...
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Manager
Relationship
Ciox Health has been helping us during the pandemic by proactively identifying which provider groups...
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Manager
Relationship
To some extent, vendors always overpromise and underdeliver, but there hasn't been anything...
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Manager
ROI / Cost (care and feeding)
Ciox Health doesn't charge for every little thing. We have to look at the contract and be savvy...
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Manager
Functionality and Upgrades
Ciox Health could do a better job of making their platform more data savvy. A lot of analytics...
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Manager
Functionality and Upgrades
When we are trying to chase charts, we give the Ciox Health product a provider combination and run...
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Manager
Other Observations & Comments
Ciox Health has a very strong business model that has carved out a strong niche. They are working on...
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Manager
Service and Support
Ciox Health is more reactionary than proactive. It is up to us to identify specific areas or...
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Manager
Relationship
When we had to renegotiate our contract, the vendor's senior leadership was significantly involved....
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Manager
Relationship
The vendor is strong. We see them as necessary, and they are the biggest player in the room. If...
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COO
Technology
Ciox Health is meeting their commitments to the core values they create in the service they deliver...
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COO
Relationship
Ciox Health is committed to making issues right for the customer. They are probably one of the most...
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Manager
Relationship
Our VP met with a couple of different vendors, and we went with Ciox Health because the pricing was...
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Manager
Other Observations & Comments
Typically, we ask the vendor for around 15,000 records, even though we don’t get all of them back....
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Manager
Relationship
We have established a really good relationship with the project managers that we have had from Ciox...
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