Risk Adjustment Solution
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Subject Expert
Ryan Pretnik
Research Director
Commentary Summary
User Commentary
Ciox Health is starting to make some strategic moves. We like how they are thinking about their...
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In a lot of areas, we use Ciox Health because we have to. They act as an unnecessary third party....
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Ciox Health has proven to be a really good partner and has come a long way. If Ciox Health wanted to...
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We don't really have a choice about working with Ciox Health because their system is used by a lot...
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We are used to having suppliers who are very flexible and are willing to accommodate our specific...
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A lot of our large provider organizations utilize Ciox Health's solution to manage their medical...
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I don’t know whether I would utilize Ciox Health for anything other than what they are doing right...
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Ciox Health has a per-chart fee. The fee is so straightforward. When we work with the vendor on big...
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We have such a great working relationship with Ciox Health. I have recommended the vendor to other...
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Ciox Health simply provides us the charts. We had a lot of issues when they were doing reviewing for...
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Ciox Health has gotten better with keeping promises. We just got a new project manager on our...
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Ciox Health's contracts all take the number of the retrieved charts and divide it by the number of...
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Ciox Health is getting better about being more transparent with explaining items, and they have all...
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We have had issues with Ciox Health from day one. We have failed an audit for Medicare Hierarchical...
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We had issues where we had told Ciox Health we were starting a project. The project was never set...
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We have to say to Ciox Health that we have an issue and need feedback from them. Then we have to go...
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We had an issue where we got the provider letters that Ciox Health sends out, and they were a little...
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We basically have access to the people above the account manager, and that is it. We used to have...
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There are digital EMR pools; that is new technology that Ciox Health is integrating, and it...
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Certain things are out of Ciox Health's control, but the purpose of their service is to get medical...
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We have had a good relationship with Ciox Health for many years. Their senior management has been...
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If Ciox Health could bring on more digital retrieval with other providers, that would be great....
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Ciox Health could have charged me for some new analytics, and they didn’t. We had other vendors that...
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Ciox Health does well with their customer service and support. Ciox Health is responsive and fair....
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I am not saying that Ciox Health is the best at everything. In this business, CMS pivoted last year...
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Ciox Health has supported us by switching to safe, agile PI planning. We used to do the old...
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Ciox Health is my favorite vendor to contract with. Their documents all come in at once and are...
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Ciox Health is heavy on AI and NLP, and they just merged with Datavant. Watching the companies come...
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Ciox Health does not know me. I wish they would push me more. We have another vendor that tells us...
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Ciox Health did on-the-fly work for me while we were in the middle of a project. I have texted Ciox...
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We have had issues where we have managed projects with Ciox Health. When they are unable to retrieve...
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We have some excellent account managers with Ciox Health. We have support across multiple functions...
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There is room for improvement on overall outcomes. There is room for improvement on digital direct...
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With the acquisition of one of the payers we work with, we have seen that when we request records,...
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Ciox Health rolls out new technology and services, and the vendor is very good at getting results....
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In terms of the retrospective side, we do chart retrieval through Ciox Health. They do the coding...
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We are going to continue using Ciox Health. We are going to expand in that our health plan is...
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Ciox Health stays true to their contractual arrangements from the beginning and does not...
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I haven't had any problems with Ciox Health. The representative who I work with provides clean...
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I would like to see Ciox Health improve the way that they handle escalation. If someone is having...
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I have worked with Ciox Health for a long time, and I have always had a good experience. Ciox Health...
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The system is accurate. I have always appreciated the maturity and sophistication of the technology...
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In the past, my relationship with Ciox Health did not have flexibility, but they have grown in that...
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In general, Ciox Health does a good job at focusing on the coordination of the field techs who go...
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Our account manager is amazing. They are very responsive; we can get to them very quickly. However,...
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We are decreasing our use of Ciox Health's solution because it would be cheaper and more cost...
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We find a lot of mistakes on Ciox Health's invoices, so we really have to watch their billing. There...
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There were various areas that we were looking to improve by bringing on Ciox Health's system. One of...
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When we audited Ciox Health's services, we found that they had low recapture rates. It would be nice...
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Ciox Health is a typical chart retrieval vendor. They fail to meet my expectations for retrieval.
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Ciox Health’s coding is good overall. They maintain a high accuracy rate. They do not code the...
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