Commentary Summary
if you don't have a login, getting started is easy.
User Commentary
Sales and Contracting
Ciox Health always delivers on what they promise, and they are a large organization. We never ask...
Login or Create an Account to see details.
Functionality and Upgrades
The product has functioned within our other solutions extremely well. We have partnered with the...
Login or Create an Account to see details.
Relationship
I am a big fan of Ciox Health and they are one of my vendors of choice. They have been working...
Login or Create an Account to see details.
Win/Loss - Why they were selected (by current clients)
We went with Ciox Health for their hardcore chart retrieval and less NLP prediction. We were looking...
Login or Create an Account to see details.
Implementation and Training
The training that Ciox Health gave us was a little rushed in terms of the contracting phase. The...
Login or Create an Account to see details.
Relationship
Ciox Health is very transparent in terms of what they can and can't do and what they expect of their...
Login or Create an Account to see details.
Other Observations & Comments
Some of the promises not fulfilled by Ciox Health were not in their control. The vendor tries to...
Login or Create an Account to see details.
Interfacing and Integration
Ciox Health is great at supporting our interoperability goals; we have our own individual access to...
Login or Create an Account to see details.
ROI / Cost
We have definitely seen operational outcomes with Ciox Health. The product is able to retrieve...
Login or Create an Account to see details.
Service and Support
The accessibility and communication with Ciox Health are perfect. We are able to complete those...
Login or Create an Account to see details.
Relationship
The executive involvement from Ciox Health is good because they are available to us. We have the...
Login or Create an Account to see details.
Relationship
Ciox Health is a great partner, and we have had really good success with them. I have no complaints...
Login or Create an Account to see details.
Service and Support
The staff at Ciox Health is sophisticated and understands the space and the work they do. I like...
Login or Create an Account to see details.
Functionality and Upgrades
The Ciox Health platform has been the highest quality product we have had with any vendor in terms...
Login or Create an Account to see details.
Functionality and Upgrades
The way that the system is set up makes it very generic. It fits every single client, but the...
Login or Create an Account to see details.
Other Observations & Comments
We work and partner with Ciox Health because our large provider organizations use the vendor's...
Login or Create an Account to see details.
Relationship
The vendor makes whoever we need available to us. When we have an issue and are not getting our...
Login or Create an Account to see details.
Functionality and Upgrades
Ciox Health unfortunately did not perform very well for us in pretty much every area over the last...
Login or Create an Account to see details.
Service and Support
The newest account manager assigned to us by Ciox Health has been amazing and awesome. That person...
Login or Create an Account to see details.
Relationship
Ciox Health is trying to go above and beyond to meet our needs. They really focus on partnering with...
Login or Create an Account to see details.
Service and Support
We have specific needs, and because of that, there are some challenges. The client service is good,...
Login or Create an Account to see details.
Functionality and Upgrades
Ciox Health has a platform in which we can view the activity, and that meets our needs. The platform...
Login or Create an Account to see details.
Lessons Learned
For the most part, Ciox Health's solution has been favorable, but the favorable results require a...
Login or Create an Account to see details.
ROI / Cost
Ciox Health can tack on fees that aren't really necessary. The vendor sometimes charges us a fee...
Login or Create an Account to see details.
Relationship
The biggest negative about Ciox Health is their inflexibility. We sometimes want the vendor to try...
Login or Create an Account to see details.
Sales and Contracting
The vendor needs to advertise their coding services better so that they are seen as an industry...
Login or Create an Account to see details.
Interfacing and Integration
In terms of integration, the vendor is already on track, and integrations are on their road map. But...
Login or Create an Account to see details.
Functionality and Upgrades
The product has helped us achieve a high and successful retrieval rate. The vendor is using AI, and...
Login or Create an Account to see details.
Service and Support
The vendor has an awesome customer service team. The vendor does a good job hiring good people, so...
Login or Create an Account to see details.
ROI / Cost
With Ciox Health, getting anything done is super challenging. The vendor is not as efficient and...
Login or Create an Account to see details.
Other Observations & Comments
The product’s AI helps us identify where things are missed. The AI has identified a number of...
Login or Create an Account to see details.
ROI / Cost
We are charged for all of the reports that we need to run, and occasionally, there are times when...
Login or Create an Account to see details.
Functionality and Upgrades
Ciox Health needs to improve upon their provider portal. It is pretty easy to access, but some of...
Login or Create an Account to see details.
Relationship
Ciox Health is always open to communication when we have any sort of issues.
Login or Create an Account to see details.
Implementation and Training
Ciox Health is not a proactive company; they are a reactive company. Ciox Health could have a better...
Login or Create an Account to see details.
Functionality and Upgrades
Ciox Health has an API for our EMR, but the API requires resources on our side to build it out.
Login or Create an Account to see details.
ROI / Cost
For a physician's office, the system is a zero-cost solution. I would 100% use the product again. It...
Login or Create an Account to see details.
Functionality and Upgrades
The vendor relies on our staff to do their part of the job properly. For example, if we don't send...
Login or Create an Account to see details.
Relationship
Ciox Health keeps their promises. In the beginning, there wasn't any communication from the vendor...
Login or Create an Account to see details.
ROI / Cost
Ciox Health definitely doesn't charge me for every little thing. One of the good things about the...
Login or Create an Account to see details.
Relationship
People are everything. We have to make sure we get the right contact at Ciox Health. We have worked...
Login or Create an Account to see details.
Relationship
The business is getting trickier on the vendor’s side. I am concerned that Ciox Health will try to...
Login or Create an Account to see details.
Featured Report
Preferences