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KLAS Research Director - Ryan Pretnik
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User Commentary

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Manager

A lot of our large provider organizations utilize Ciox Health's solution to manage their medical...

Aug 2021
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Manager

I don’t know whether I would utilize Ciox Health for anything other than what they are doing right...

Aug 2021
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Manager

Ciox Health has a per-chart fee. The fee is so straightforward. When we work with the vendor on big...

Aug 2021
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Manager

We have such a great working relationship with Ciox Health. I have recommended the vendor to other...

Aug 2021
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Manager

Ciox Health simply provides us the charts. We had a lot of issues when they were doing reviewing for...

Aug 2021
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Manager

Ciox Health has gotten better with keeping promises. We just got a new project manager on our...

Aug 2021
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Manager

Ciox Health's contracts all take the number of the retrieved charts and divide it by the number of...

Aug 2021
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Manager

Ciox Health is getting better about being more transparent with explaining items, and they have all...

Aug 2021
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Manager

We have had issues with Ciox Health from day one. We have failed an audit for Medicare Hierarchical...

Aug 2021
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Manager

We had issues where we had told Ciox Health we were starting a project. The project was never set...

Aug 2021
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Manager

We have to say to Ciox Health that we have an issue and need feedback from them. Then we have to go...

Aug 2021
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Manager

We had an issue where we got the provider letters that Ciox Health sends out, and they were a little...

Aug 2021
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Manager

We basically have access to the people above the account manager, and that is it. We used to have...

Aug 2021
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Manager

There are digital EMR pools; that is new technology that Ciox Health is integrating, and it...

Aug 2021
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Analyst/Coordinator

Certain things are out of Ciox Health's control, but the purpose of their service is to get medical...

Aug 2021
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Analyst/Coordinator

We have had a good relationship with Ciox Health for many years. Their senior management has been...

Aug 2021
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Analyst/Coordinator

If Ciox Health could bring on more digital retrieval with other providers, that would be great....

Aug 2021
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Director

Ciox Health could have charged me for some new analytics, and they didn’t. We had other vendors that...

Aug 2021
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Analyst/Coordinator

Ciox Health does well with their customer service and support. Ciox Health is responsive and fair....

Aug 2021
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Director

I am not saying that Ciox Health is the best at everything. In this business, CMS pivoted last year...

Aug 2021
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Director

Ciox Health has supported us by switching to safe, agile PI planning. We used to do the old...

Aug 2021
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Director

Ciox Health is my favorite vendor to contract with. Their documents all come in at once and are...

Aug 2021
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Director

Ciox Health is heavy on AI and NLP, and they just merged with Datavant. Watching the companies come...

Aug 2021
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Director

Ciox Health does not know me. I wish they would push me more. We have another vendor that tells us...

Aug 2021
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Director

Ciox Health did on-the-fly work for me while we were in the middle of a project. I have texted Ciox...

Aug 2021
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Director

We have had issues where we have managed projects with Ciox Health. When they are unable to retrieve...

Aug 2021
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Director

We have some excellent account managers with Ciox Health. We have support across multiple functions...

Aug 2021
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Director

There is room for improvement on overall outcomes. There is room for improvement on digital direct...

Aug 2021
||
(0)
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Director

With the acquisition of one of the payers we work with, we have seen that when we request records,...

Aug 2021
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Manager

Ciox Health rolls out new technology and services, and the vendor is very good at getting results....

Aug 2021
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Director

In terms of the retrospective side, we do chart retrieval through Ciox Health. They do the coding...

Aug 2021
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Director

We are going to continue using Ciox Health. We are going to expand in that our health plan is...

Aug 2021
||
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Director

Ciox Health stays true to their contractual arrangements from the beginning and does not...

Aug 2021
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Director

I haven't had any problems with Ciox Health. The representative who I work with provides clean...

Jul 2021
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Director

I would like to see Ciox Health improve the way that they handle escalation. If someone is having...

Jul 2021
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VP/Other Executive

I have worked with Ciox Health for a long time, and I have always had a good experience. Ciox Health...

Jun 2021
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VP/Other Executive

The system is accurate. I have always appreciated the maturity and sophistication of the technology...

Jun 2021
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VP/Other Executive

In the past, my relationship with Ciox Health did not have flexibility, but they have grown in that...

Jun 2021
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VP/Other Executive

In general, Ciox Health does a good job at focusing on the coordination of the field techs who go...

Jun 2021
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Manager

Our account manager is amazing. They are very responsive; we can get to them very quickly. However,...

Jun 2021
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Manager

We are decreasing our use of Ciox Health's solution because it would be cheaper and more cost...

Jun 2021
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Manager

We find a lot of mistakes on Ciox Health's invoices, so we really have to watch their billing. There...

Jun 2021
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Director

There were various areas that we were looking to improve by bringing on Ciox Health's system. One of...

May 2021
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Director

When we audited Ciox Health's services, we found that they had low recapture rates. It would be nice...

May 2021
||
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VP/Other Executive

Ciox Health is a typical chart retrieval vendor. They fail to meet my expectations for retrieval.

May 2021
||
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VP/Other Executive

Ciox Health’s coding is good overall. They maintain a high accuracy rate. They do not code the...

May 2021
||
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Director

I feel like Ciox Health is always getting better. They are always creating new tools and new...

Jan 2021
||
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Director

I like the flexibility of Ciox Health, specifically when it comes to their understanding of the big...

Jan 2021
||
(0)
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Director

Ciox Health is accommodating to our needs and works hard to support us. Ciox Health is open to...

Jan 2021
||
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Director

We haven't really had a need for training. We use Ciox Health for record retrieval, so that is the...

Dec 2020
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Director

The product quality is very good. It retrieves records, and then there is a nice web-based portal by...

Dec 2020
||
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Director

We don't really use Ciox Health’s IT support, but we do have a weekly meeting with an account...

Dec 2020
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Director

We haven't had a whole lot of executives involved on my side or Ciox Health's side, but I have...

Dec 2020
||
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