Risk Adjustment Solution
Filtered view: All

Subject Expert
Ryan Pretnik
Research Director
KLAS Research Director - Ryan Pretnik
 
View Advanced Filters
Advanced Filters
Job Level
Comment Type
Overall Satisfaction
Click stars to filter
By Month
1
6
12
24
36
By Date Range
Comment Categories

Featured  Report

Preferences

   Bookmark

Commentary Summary

Positive
##%
Neither
##%
Negative
##%
to see the full dataset.

if you don't have a login, getting started is easy.

Provider Organizations
Fill out our registration form to verify your organization.
HIT Companies
Contact a KLAS representative for plans and pricing.

User Commentary

Sort by   
VP/Other Executive

Sales and Contracting

Ciox Health always delivers on what they promise, and they are a large organization. We never ask...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

The product has functioned within our other solutions extremely well. We have partnered with the...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

I am a big fan of Ciox Health and they are one of my vendors of choice. They have been working...

Feb 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Win/Loss - Why they were selected (by current clients)

We went with Ciox Health for their hardcore chart retrieval and less NLP prediction. We were looking...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Implementation and Training

The training that Ciox Health gave us was a little rushed in terms of the contracting phase. The...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

Ciox Health is very transparent in terms of what they can and can't do and what they expect of their...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Other Observations & Comments

Some of the promises not fulfilled by Ciox Health were not in their control. The vendor tries to...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Interfacing and Integration

Ciox Health is great at supporting our interoperability goals; we have our own individual access to...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

ROI / Cost

We have definitely seen operational outcomes with Ciox Health. The product is able to retrieve...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

The accessibility and communication with Ciox Health are perfect. We are able to complete those...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

The executive involvement from Ciox Health is good because they are available to us. We have the...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Relationship

Ciox Health is a great partner, and we have had really good success with them. I have no complaints...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Service and Support

The staff at Ciox Health is sophisticated and understands the space and the work they do. I like...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Functionality and Upgrades

The Ciox Health platform has been the highest quality product we have had with any vendor in terms...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

The way that the system is set up makes it very generic. It fits every single client, but the...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Other Observations & Comments

We work and partner with Ciox Health because our large provider organizations use the vendor's...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

The vendor makes whoever we need available to us. When we have an issue and are not getting our...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

Ciox Health unfortunately did not perform very well for us in pretty much every area over the last...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

The newest account manager assigned to us by Ciox Health has been amazing and awesome. That person...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Ciox Health is trying to go above and beyond to meet our needs. They really focus on partnering with...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

We have specific needs, and because of that, there are some challenges. The client service is good,...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

Ciox Health has a platform in which we can view the activity, and that meets our needs. The platform...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Lessons Learned

For the most part, Ciox Health's solution has been favorable, but the favorable results require a...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

ROI / Cost

Ciox Health can tack on fees that aren't really necessary. The vendor sometimes charges us a fee...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

The biggest negative about Ciox Health is their inflexibility. We sometimes want the vendor to try...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Sales and Contracting

The vendor needs to advertise their coding services better so that they are seen as an industry...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Interfacing and Integration

In terms of integration, the vendor is already on track, and integrations are on their road map. But...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

The product has helped us achieve a high and successful retrieval rate. The vendor is using AI, and...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

The vendor has an awesome customer service team. The vendor does a good job hiring good people, so...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

ROI / Cost

With Ciox Health, getting anything done is super challenging. The vendor is not as efficient and...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Other Observations & Comments

The product’s AI helps us identify where things are missed. The AI has identified a number of...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

ROI / Cost

We are charged for all of the reports that we need to run, and occasionally, there are times when...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

Ciox Health needs to improve upon their provider portal. It is pretty easy to access, but some of...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Ciox Health is always open to communication when we have any sort of issues.

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Implementation and Training

Ciox Health is not a proactive company; they are a reactive company. Ciox Health could have a better...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

Ciox Health has an API for our EMR, but the API requires resources on our side to build it out.

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

ROI / Cost

For a physician's office, the system is a zero-cost solution. I would 100% use the product again. It...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

The vendor relies on our staff to do their part of the job properly. For example, if we don't send...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Ciox Health keeps their promises. In the beginning, there wasn't any communication from the vendor...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

ROI / Cost

Ciox Health definitely doesn't charge me for every little thing. One of the good things about the...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

People are everything. We have to make sure we get the right contact at Ciox Health. We have worked...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

The business is getting trickier on the vendor’s side. I am concerned that Ciox Health will try to...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

 Download as Excel  Print / Save as PDF
Related Articles