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KLAS Research Director - Ryan Pretnik
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Director

I feel like Ciox Health is always getting better. They are always creating new tools and new...

Jan 2021
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Director

I like the flexibility of Ciox Health, specifically when it comes to their understanding of the big...

Jan 2021
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Director

Ciox Health is accommodating to our needs and works hard to support us. Ciox Health is open to...

Jan 2021
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Director

We haven't really had a need for training. We use Ciox Health for record retrieval, so that is the...

Dec 2020
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Director

The product quality is very good. It retrieves records, and then there is a nice web-based portal by...

Dec 2020
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Director

We don't really use Ciox Health’s IT support, but we do have a weekly meeting with an account...

Dec 2020
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Director

We haven't had a whole lot of executives involved on my side or Ciox Health's side, but I have...

Dec 2020
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Director

We have had great success with Ciox Health. They have been a very good strategic partner for us. We...

Aug 2020
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Director

Someone from Ciox Health is assigned to our account, and we meet with that person on a regular...

Aug 2020
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Director

Risk Adjustment Solution meets our needs, but the scope of things we do with the system is very...

Aug 2020
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VP/Other Executive

Ciox Health has been great at working with as to get the best results. The vendor has been open to...

Jul 2020
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VP/Other Executive

For the most part, Ciox Health has kept their promises. Initially, we were hesitant to work with...

Jul 2020
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Director

The nature of the work is different and probably more difficult than what some of our other vendors...

Jun 2020
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Director

If there are no obstacles or challenges and the process is very straightforward, then Ciox Health...

Jun 2020
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Director

The quality of Ciox Health’s medical record coding is extremely good. They have a very good manager...

Jun 2020
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Director

Overall, the medical record retrieval process is not as good as it could be. The vendor has to...

Jun 2020
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Director

We had to internally decide what we wanted our approach to be in terms of COVID-19, and then we had...

Jun 2020
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Director

We speak pretty bluntly and openly with Ciox Health. A portion of their business is based on Ciox...

Jun 2020
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Director

We have seen some incremental progress in the last year as the vendor has merged ArroHealth into the...

Jun 2020
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Director

The vendor has pretty little graphs in their portal, but we actually prefer to dig into the data and...

Jun 2020
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Director

The vendor has been very focused on bringing two organizations together and getting them on one...

Jun 2020
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Director

The reason we contracted with the vendor is that there are certain elements of charts that we can’t...

Jun 2020
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Director

The vendor hasn’t exceeded our expectations, but they are getting better. We are very metric driven,...

Jun 2020
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Director

The vendor has generally avoided charging us for every little thing. We have a high volume, so we...

Jun 2020
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Director

I give our direct account manager a high rating, but I would give some of the vendor’s other...

Jun 2020
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Director

My team often feels like we drive the tangible outcomes. I would still recommend Ciox Health to...

Jun 2020
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Director

I feel very strongly that the vendor has to solve the problems they have in terms of ROI and direct...

Jun 2020
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Director

Ciox Health is so wrapped up in the day-to-day work that they are getting behind in terms of risk...

Jun 2020
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Director

We have built internal capabilities for some things we need because the vendor has been dragging...

Apr 2020
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Director

The vendor has gotten better over the last year. They hired a new account manager who has made a...

Apr 2020
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Manager

Ciox Health has been helping us during the pandemic by proactively identifying which provider groups...

Apr 2020
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Manager

To some extent, vendors always overpromise and underdeliver, but there hasn't been anything...

Apr 2020
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Manager

Ciox Health doesn't charge for every little thing. We have to look at the contract and be savvy...

Apr 2020
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Manager

Ciox Health could do a better job of making their platform more data savvy. A lot of analytics...

Apr 2020
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Manager

When we are trying to chase charts, we give the Ciox Health product a provider combination and run...

Apr 2020
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Manager

Ciox Health has a very strong business model that has carved out a strong niche. They are working on...

Apr 2020
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Manager

Ciox Health is more reactionary than proactive. It is up to us to identify specific areas or...

Apr 2020
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Manager

When we had to renegotiate our contract, the vendor's senior leadership was significantly involved....

Apr 2020
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Manager

The vendor is strong. We see them as necessary, and they are the biggest player in the room. If...

Apr 2020
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COO

Ciox Health is meeting their commitments to the core values they create in the service they deliver...

Mar 2020
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COO

Ciox Health is committed to making issues right for the customer. They are probably one of the most...

Mar 2020
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Manager

Our VP met with a couple of different vendors, and we went with Ciox Health because the pricing was...

Mar 2020
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Manager

Typically, we ask the vendor for around 15,000 records, even though we don’t get all of them back....

Mar 2020
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Manager

We have established a really good relationship with the project managers that we have had from Ciox...

Mar 2020
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