Tell us about your organization
Tell us about you
Work Email required
Organization required
First Name required
Last Name required
Job Title required
Phone required (###) ###-####, or int ######...
City required
State/Province required
Business Information
Looks like we’re already familiar with you!
Please press next to continue with the survey.
Looks like we’re already familiar with you!
According to your account type you are not eligible to take surveys at this time. If this is a mistake, please contact KLAS.
If you are trying to access KLAS research data and reports, an email has been sent to with a link to login.
If the email doesn't appear in your inbox, ask your IT department to add KLASresearch.com to your company spam filter's "whitelist", and check your email's spam folder.
Membership Commitment
In exchange for giving their feedback, healthcare providers can create an account to get access to industry reports, user commentary, and real-time ratings.
By submitting your account request, you are engaged in patient care as either an employee (or contractor) of your provider organization and that you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically.
To learn more about how we process and protect your personal data, you may view our Privacy policy.
By submitting your account request, you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically. To learn more about how we process and protect your personal data, you may view our Privacy policy.
By submitting your account request, you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically.
To learn more about how we process and protect your personal data, you may view our Privacy policy.
To learn more about how we process and protect your personal data, you may view our Privacy policy.
To learn more about how we process and protect your personal data, you may view our Privacy policy.
Thank You! Your information was submitted successfully!
Next Steps - An email has been sent to . Please follow its instructions to verify your email, and login.
If the email doesn't appear in your inbox, try asking your IT department to add KLASresearch.com to your company spam filter's "whitelist", and checking your email's spam folder.
Thank You! Your information was submitted successfully!
Next Steps - A KLAS representative will contact you to discuss working with KLAS, typically within 24 to 48 hours.
If you have any further questions please contact info@klasresearch.com or 1-800-920-4109.
Surprise! Looks like we already have an account for you.
An email has been sent to blah@blah.com with a link to login.
If the email doesn't appear in your inbox, try asking your IT department to add KLASresearch.com to your company spam filter's "whitelist", and checking your email's spam folder.
CipherRounds Comments
Filtered view: All
Subject Expert
Commentary Summary
Want to see full details?
User Commentary
Director
Functionality and Upgrades
CipherHealth does what we need them to do. They are pretty good at what they do. CipherRounds is...
Login or Create an Account to see details.
Director
Implementation and Training
I don’t remember whether I got training for CipherRounds. Maybe there really wasn’t much training; I...
Login or Create an Account to see details.
Director
Service and Support
I haven’t had to really use CipherHealth’s support much. We have representatives that we can reach...
Login or Create an Account to see details.
Analyst/Coordinator
Functionality and Upgrades
We used CipherRounds before COVID-19 hit. Once it did, we stopped rounding and going in patient...
Login or Create an Account to see details.
Analyst/Coordinator
Service and Support
CipherHealth sends out information to let us know when there is an upgrade available. We have a...
Login or Create an Account to see details.
Director
Relationship
CipherHealth has absolutely kept all of their promises. CipherHealth has been top notch. We have had...
Login or Create an Account to see details.
Director
ROI / Cost (care and feeding)
CipherHealth doesn't charge for every little thing. They actually offer very flexible pricing. I am...
Login or Create an Account to see details.
Director
Implementation and Training
CipherHealth is excellent with implementation. My own team is not so great. We tend to complicate...
Login or Create an Account to see details.
Director
Implementation and Training
The training from CipherHealth was very effective. They did everything they could. We had some...
Login or Create an Account to see details.
Director
Relationship
Our customer success manager is a rock star. We pretty much never have to call support because our...
Login or Create an Account to see details.
Director
Relationship
The vice president and the leadership have all been wonderful. The vendor has been very...
Login or Create an Account to see details.
Manager
Functionality and Upgrades
The product is part of our long-term plans. One of our long-term initiatives as an organization is...
Login or Create an Account to see details.
Manager
ROI / Cost (care and feeding)
CipherHealth avoids charging for every little thing. The vendor has been pretty good about all of...
Login or Create an Account to see details.
Manager
Other Observations & Comments
I am really satisfied with CipherRounds. We are looking at expanding into our ambulatory care...
Login or Create an Account to see details.
Manager
Service and Support
I feel that CipherHealth has been a fantastic partner. I really believe that our success is the...
Login or Create an Account to see details.
Director
Service and Support
We have had a lot of ongoing issues with the vendor's support. The support has been our biggest...
Login or Create an Account to see details.
Manager
Relationship
The difference between the two representatives we have had has been night and day. The current...
Login or Create an Account to see details.
Manager
ROI / Cost (care and feeding)
On the inpatient side, CipherHealth didn't charge for every little thing. They were trying to extend...
Login or Create an Account to see details.
Manager
Implementation and Training
There really isn't any training for CipherRounds. If we were going to keep it, I would ask for more...
Login or Create an Account to see details.
Manager
Other Observations & Comments
For better interoperability, CipherRounds could have more transparency with the technical piece.
Login or Create an Account to see details.
Manager
Technology
The tool is fairly simple, but it is really hard to see the information that a person needs in order...
Login or Create an Account to see details.
Manager
Other Observations & Comments
We haven't seen the system affect our HCAHP scores at all. CipherHealth obviously upgrades some of...
Login or Create an Account to see details.
Manager
Relationship
CipherHealth didn't call us until after we decided not to renew the contract. If they had been a lot...
Login or Create an Account to see details.
Manager
Functionality and Upgrades
The hard part is the fact that the rounding tool is separate from the voice tool. The voice piece of...
Login or Create an Account to see details.
Manager
Service and Support
The problem with rounding tools is the tech support. Anytime we have an issue with a staff member...
Login or Create an Account to see details.
Manager
Future Outlook
We are not renewing the contract for CipherRounds. The analytics have always been really bad. We had...
Login or Create an Account to see details.
Analyst/Coordinator
Service and Support
CipherHealth has really supported us through the COVID-19 crisis. There is nothing they haven’t...
Login or Create an Account to see details.
Analyst/Coordinator
Lessons Learned
The problem with CipherRounds is we are small and wear so many hats, so for us, it isn't a priority...
Login or Create an Account to see details.
Analyst/Coordinator
Functionality and Upgrades
I do wish CipherRounds were a bit more automated so that we could have patients answer the...
Login or Create an Account to see details.
Analyst/Coordinator
Service and Support
CipherHealth has been very supportive of us during the COVID-19 crisis. They presented us with...
Login or Create an Account to see details.
Analyst/Coordinator
Service and Support
The vendor is very supportive. Their help desk people are very good. The vendor's services have been...
Login or Create an Account to see details.
VP/Other Executive
Functionality and Upgrades
CipherRounds is a good tool that helped us improve. It has gotten us all doing the same thing with...
Login or Create an Account to see details.
VP/Other Executive
Relationship
We had a site that really struggled with CipherRounds. We had a challenge with the integration and...
Login or Create an Account to see details.
VP/Other Executive
Sales and Contracting
The contract negotiation actually wasn’t as onerous as many others. That was helpful. The vendor...
Login or Create an Account to see details.
VP/Other Executive
Service and Support
The vendor has a large database of other clients that they tap into to find out what has worked and...
Login or Create an Account to see details.
VP/Other Executive
Functionality and Upgrades
Things are going really well with CipherRounds. The system is a really easy tool to use, and our...
Login or Create an Account to see details.
VP/Other Executive
Relationship
There are always things we are trying to add, change, or do a bit differently, but what I like about...
Login or Create an Account to see details.
VP/Other Executive
Implementation and Training
The vendor could build a more consistent approach for training. We have been conversing with them...
Login or Create an Account to see details.
VP/Other Executive
Functionality and Upgrades
We have all worked with different vendors in our careers where we have added something to our...
Login or Create an Account to see details.
VP/Other Executive
Functionality and Upgrades
The beauty of the system is the ease of use. If I can use it, anyone can use it. We have had...
Login or Create an Account to see details.
VP/Other Executive
Implementation and Training
CipherRounds is a very intuitive tool. From a technical perspective, the implementation has gone...
Login or Create an Account to see details.
VP/Other Executive
Service and Support
The vendor has a direct help line that we can contact if we need them or if the staff is having...
Login or Create an Account to see details.
VP/Other Executive
Implementation and Training
The vendor worked on our schedule for the implementation and tried to manage the conflicting...
Login or Create an Account to see details.
VP/Other Executive
Relationship
The vendor executives are very involved. They came out to some of the sites for the training, and...
Login or Create an Account to see details.
Director
Other Observations & Comments
I don’t know that we have ever had official training from CipherHealth, but we have had some...
Login or Create an Account to see details.
Director
Functionality and Upgrades
I am happy with CipherRounds and think it is easy to use. I know there is a lot more out there that...
Login or Create an Account to see details.
Director
Service and Support
I don’t usually have any problems getting support from CipherHealth. Before the COVID-19 crisis, the...
Login or Create an Account to see details.
CNO
Functionality and Upgrades
CipherRounds is a solid, good product. Our nurses really like using it. We are still trying to...
Login or Create an Account to see details.
CNO
Service and Support
I don’t know how we could have used the system differently to help with the COVID-19 crisis other...
Login or Create an Account to see details.
CNO
Future Outlook
I think we will still be using the system in the future. I am hopeful that we will expand the...
Login or Create an Account to see details.
CNO
Functionality and Upgrades
The system is most valuable in helping me hold people accountable to do the rounding because there...
Login or Create an Account to see details.
Director
Interfacing and Integration
With CipherRounds, the ease of use is great because the system is pretty straightforward. When it...
Login or Create an Account to see details.
Director
Service and Support
The CipherHealth team has been extremely available and ready to help us, and that has been awesome....
Login or Create an Account to see details.
Director
Service and Support
CipherHealth has supported us through the COVID-19 crisis because we primarily use their solution...
Login or Create an Account to see details.
Director
Other Observations & Comments
It would be nice to know in the pandemic environment whether CipherHealth offers an app that is...
Login or Create an Account to see details.
Director
Functionality and Upgrades
We use the tool primarily for patient rounding. We go into patient rooms, round on patients in...
Login or Create an Account to see details.
Director
Functionality and Upgrades
The product is very intuitive. Some people who are not technologically inclined might struggle with...
Login or Create an Account to see details.
Director
Relationship
The vendor comes out whenever we need them to. We have almost regular calls with them. We have a...
Login or Create an Account to see details.
Director
Functionality and Upgrades
Some of the system’s canned reports could use a bit more work. CipherHealth is a growing company, so...
Login or Create an Account to see details.
Director
Other Observations & Comments
We easily get the data that we need to drive improvements. The responsibility is then ours to...
Login or Create an Account to see details.
Director
ROI / Cost (care and feeding)
I would buy the product again. I don’t know whether the product is an industry standard anymore....
Login or Create an Account to see details.
Director
Future Outlook
The product is part of our long-term plans. We use it for a lot of our strategic goal planning and...
Login or Create an Account to see details.
Director
Implementation and Training
We did the implementation a long time ago, but it was pretty good. CipherHealth is exceptional in...
Login or Create an Account to see details.
Director
Other Observations & Comments
I wish the system had the potential to interface with different systems. That issue is more on our...
Login or Create an Account to see details.
Director
Relationship
Early on, we were really involved with the account representative but not the executives. Some...
Login or Create an Account to see details.
Manager
Relationship
We have been really impressed with the vendor overall. They are a younger company, and they are...
Login or Create an Account to see details.
Manager
Relationship
The vendor is incredibly adaptable, and working with them really feels like a partnership. I feel...
Login or Create an Account to see details.
Manager
Functionality and Upgrades
Our feedback on the user experience hasn’t been acted on as quickly as some of the other feedback we...
Login or Create an Account to see details.
Manager
Technology
One thing that the vendor is in the process of releasing is an Android app, but that process has...
Login or Create an Account to see details.
Manager
Future Outlook
We are working with the vendor and giving feedback on projects dealing with automating rewards and...
Login or Create an Account to see details.
Manager
Functionality and Upgrades
The vendor’s strong suit is around nurse leaders rounding. We have been having our nurse leaders...
Login or Create an Account to see details.
Manager
Functionality and Upgrades
The data reporting and analytics side of what the product captures out of the box needs to be more...
Login or Create an Account to see details.
Manager
Other Observations & Comments
The impact that rounding has is a core element for how we define value to our patients and their...
Login or Create an Account to see details.
Director
Functionality and Upgrades
We can see who has rounded on the patients and which patients have gone home. We are also using the...
Login or Create an Account to see details.
Director
Future Outlook
CipherHealth has been very helpful to us. We have been through a couple of iterations of the...
Login or Create an Account to see details.
Director
Functionality and Upgrades
Several people round in multiple departments. I would like there to be a way to pick days of the...
Login or Create an Account to see details.
Director
Other Observations & Comments
It will be interesting to see how the solution integrates with our EMR. We are collecting data, but...
Login or Create an Account to see details.
CNO
Functionality and Upgrades
We do nurse leader rounding, and we are using the solution for pharmacy rounds. We started using the...
Login or Create an Account to see details.
CNO
Functionality and Upgrades
I monitor the nurse-leader rounding reports on a regular basis. The vendor sends me reports...
Login or Create an Account to see details.
CNO
Service and Support
The company is very responsive. When we send them a question or share a concern, they are pretty...
Login or Create an Account to see details.
CNO
Other Observations & Comments
The product is web based. We have it on our smartphones, but its availability depends on where we...
Login or Create an Account to see details.
CNO
Other Observations & Comments
Hopefully, the vendor will have expanded on their quality rounding by this point next year.
Login or Create an Account to see details.
CNO
Service and Support
The vendor pushes reports instead of having us pull them. The reports are front and center, so we...
Login or Create an Account to see details.
Director
Relationship
CipherHealth is good about sending us timely reports. We request reports, and CipherHealth provides...
Login or Create an Account to see details.
Director
Functionality and Upgrades
We really are not thrilled with CipherHealth’s reports, what they can deliver to us, or the system's...
Login or Create an Account to see details.
Director
Functionality and Upgrades
We are spending a significant amount of time creating our own reports because CipherHealth hasn't...
Login or Create an Account to see details.
Director
Relationship
CipherHealth came for an on-site meeting to talk through our issues, but nothing has been resolved...
Login or Create an Account to see details.
Director
Relationship
Initially, we had a brief training with CipherHealth, but we haven't been meeting with our new...
Login or Create an Account to see details.
Director
Functionality and Upgrades
We are very happy with the patient rounding side of CipherHealth’s system. From a reporting...
Login or Create an Account to see details.
Director
Relationship
I would rate CipherHealth’s executive involvement very low. I don't even know who the executives are....
Login or Create an Account to see details.
Director
Other Observations & Comments
We have had a decent increase in patient experience over the past year and a half, but I would not...
Login or Create an Account to see details.
Director
Functionality and Upgrades
Over the last couple of years, we haven't really seen anything improve or change with CipherHealth’s...
Login or Create an Account to see details.
Manager
Relationship
CipherHealth has grown a lot and has changed their leadership roles, but they have been responsive...
Login or Create an Account to see details.
Manager
Service and Support
There has been less attention to detail over the years. CipherHealth was only partially making sure...
Login or Create an Account to see details.
Manager
Implementation and Training
The quality of CipherHealth's training is pretty good. When we first got CipherRounds, we were super...
Login or Create an Account to see details.
Manager
Functionality and Upgrades
A lot of our struggles have been internal. We had to get people to change and adapt. CipherRounds is...
Login or Create an Account to see details.
Manager
Sales and Contracting
We haven’t added additional contracts, but I do like that CipherHealth continues to offer them to...
Login or Create an Account to see details.
Manager
Service and Support
When we started, we would speak directly to our account representative. CipherHealth has expanded;...
Login or Create an Account to see details.
Manager
Relationship
There has been a decline over the last several years in CipherHealth's proactiveness and executive involvement....
Login or Create an Account to see details.
Manager
Other Observations & Comments
We have not given CipherHealth a lot of tangible goals. They are very interested in doing that, so...
Login or Create an Account to see details.
Manager
Technology
If we started over again, I don't think we would buy CipherHealth's product again. We had a lot of...
Login or Create an Account to see details.
Manager
Technology
On most days, the product works fine, but we have had several technical issues that were pretty...
Login or Create an Account to see details.
Manager
ROI / Cost (care and feeding)
I wouldn't say that CipherHealth avoids charging for every little thing. We are a growing...
Login or Create an Account to see details.
Manager
Functionality and Upgrades
The product is pretty user friendly, but our organizational leaders have said time and time again...
Login or Create an Account to see details.
Manager
Relationship
CipherHealth recently made a huge change to the platform. They standardized how they do some of the...
Login or Create an Account to see details.
Manager
Service and Support
CipherHealth's support people are sometimes slow to respond. We can email people directly, but it...
Login or Create an Account to see details.
Manager
Functionality and Upgrades
Overall, we haven't been overly pleased with the product. It is fine, but we are looking for...
Login or Create an Account to see details.
Manager
Service and Support
Things have gone really well with CipherRounds. CipherHealth is very responsive. Every system has...
Login or Create an Account to see details.
Manager
ROI / Cost (care and feeding)
CipherHealth avoids charging for every little thing. They have been really good that way.
Login or Create an Account to see details.
Manager
Other Observations & Comments
I would rate the CipherHealth system perfectly for meeting all my needs except that we are missing a...
Login or Create an Account to see details.
Manager
Future Outlook
I predict that my satisfaction with CipherHealth will continue to be excellent over the next 12 months....
Login or Create an Account to see details.
Manager
Functionality and Upgrades
CipherRounds is an easy pilot solution because of the way that it is configured. With a...
Login or Create an Account to see details.
Manager
Implementation and Training
The system is really good at presenting what is coming. The vendor has been great at putting the...
Login or Create an Account to see details.
Analyst/Coordinator
Service and Support
I appreciate that CipherHealth is willing to meet us face-to-face. I just wish that we could have...
Login or Create an Account to see details.
Analyst/Coordinator
ROI / Cost (care and feeding)
I would purchase CipherRounds again for the things it provides at this time. The vendor tries to...
Login or Create an Account to see details.
Analyst/Coordinator
Other Observations & Comments
The implementation with CipherHealth wasn't horrible, but they have some room for improvement. We...
Login or Create an Account to see details.
Analyst/Coordinator
Service and Support
CipherHealth's email support is slow. Getting a response can take weeks. We get an automatic...
Login or Create an Account to see details.
Analyst/Coordinator
Relationship
Because CipherHealth is a fairly new organization, I don't know how much executive leadership there...
Login or Create an Account to see details.
Analyst/Coordinator
Lessons Learned
CipherRounds is okay. To any person who is considering the product, I would say that the system has...
Login or Create an Account to see details.
Analyst/Coordinator
Other Observations & Comments
We make improvements to CipherHealth's system. We have a dedicated resource. We don't always use the...
Login or Create an Account to see details.
Director
Relationship
I have seen the vendor's executives in the past, but I certainly haven't seen them in the past year.
Login or Create an Account to see details.
Director
Relationship
The vendor hasn't touched base since we went live with the solution a few years ago. That is...
Login or Create an Account to see details.
Director
Sales and Contracting
Until everything is tweaked, a lot of work is required to get the solution to work as it is...
Login or Create an Account to see details.
Director
Functionality and Upgrades
The system is the first step toward reaching our organization’s integration goals, but there is...
Login or Create an Account to see details.
Director
Functionality and Upgrades
I am not sure whether I would buy the product again. I like the thought and the concepts that are...
Login or Create an Account to see details.
Director
Service and Support
When new staff members join us, we train them, but they have to wait several weeks to get into the...
Login or Create an Account to see details.
Director
Functionality and Upgrades
Integrating our physicians in the system would be beneficial, and that is something that doesn’t...
Login or Create an Account to see details.
Director
Service and Support
We are trying to push for our organization to get leader rounding instead of just a script. We want...
Login or Create an Account to see details.
Director
ROI / Cost (care and feeding)
The system has turned into something that is in the background for us. It is a box that we have to...
Login or Create an Account to see details.
Director
Technology
Part of our problem right now is that some of our technology is getting outdated. The vendor needs...
Login or Create an Account to see details.
Director
Technology
When we first started using the software, we put a lot of effort into it, and we were fresh enough...
Login or Create an Account to see details.
Director
Service and Support
CipherHealth is working on trying to get my department point of contact up to speed, but we can go...
Login or Create an Account to see details.
Director
Relationship
CipherHealth has kept all their promises but with delays. If the vendor is trying to help improve...
Login or Create an Account to see details.
Director
Functionality and Upgrades
I love CipherRounds. The system is easy to use. I am very familiar with it and its current uses, but...
Login or Create an Account to see details.
Director
Relationship
CipherHealth is so responsive with implementations, account management, and IT support.
Login or Create an Account to see details.
Director
Functionality and Upgrades
We use the system’s reporting functionality all the time to really align with our patient experience...
Login or Create an Account to see details.
Director
ROI / Cost (care and feeding)
We have definitely received our money’s worth with CipherRounds. We purchased our first module from...
Login or Create an Account to see details.
VP/Other Executive
Win/Loss - Why they were selected (by current clients)
We decided to go with CipherHealth a few years ago because of two main reasons. Their analytics tool...
Login or Create an Account to see details.
VP/Other Executive
Functionality and Upgrades
The tool went live with one of our physician groups. I did not force any of the other clinicians to...
Login or Create an Account to see details.
VP/Other Executive
Functionality and Upgrades
We use the tool’s analytics to validate the usefulness and effectiveness of our rounding. By tying...
Login or Create an Account to see details.
CNO
Functionality and Upgrades
I like getting important information in a quick and easy way. The system consolidates nicely. The...
Login or Create an Account to see details.
CNO
Functionality and Upgrades
Most of our struggles have to do with logins and how many times passwords change. I don’t know how...
Login or Create an Account to see details.
CNO
Functionality and Upgrades
We look at both processes and outcomes. We look at the number of rounds that each individual charge...
Login or Create an Account to see details.
CNO
Interfacing and Integration
CipherRounds is a standalone system. I would love to see the system integrate more with regulatory...
Login or Create an Account to see details.
CNO
Service and Support
There is not a lot of proactiveness from CipherHealth. When we reach out, we get what we want, but I...
Login or Create an Account to see details.
Manager
Implementation and Training
CipherHealth doesn't give us much of a heads-up about things. Some of the updates are dynamic, and...
Login or Create an Account to see details.
Manager
Relationship
Some of the promises the vendor makes take a freaking long time to fulfill, but the vendor...
Login or Create an Account to see details.
Manager
Service and Support
There are weeks when the support is fantastic, and then there are times when the support is bad for...
Login or Create an Account to see details.
Director
Functionality and Upgrades
With CipherHealth's product, we are able to target patient-experience scores. Being able to do that...
Login or Create an Account to see details.
Director
Functionality and Upgrades
We have been able to get teams involved in reaching out to patients and letting those patients know...
Login or Create an Account to see details.
VP/Other Executive
Functionality and Upgrades
We use CipherRounds for leader rounding. We get reports that focus on all the leaders' rounds, and...
Login or Create an Account to see details.
VP/Other Executive
Functionality and Upgrades
We can use CipherRounds to audit falls, among other things. The dashboard is very user friendly and...
Login or Create an Account to see details.
VP/Other Executive
ROI / Cost (care and feeding)
CipherRounds is a great internal tool that is user driven and that ultimately helps us do our jobs...
Login or Create an Account to see details.
Director
Functionality and Upgrades
With CipherRounds, we are able to visualize who is rounding, who is not, and what data we are...
Login or Create an Account to see details.
Director
Relationship
We work with a few contacts from CipherHealth. Those people reach out and let us know when there is...
Login or Create an Account to see details.
Director
Future Outlook
I am very confident that we will achieve the outcomes we are hoping for with CipherHealth’s...
Login or Create an Account to see details.
Director
Functionality and Upgrades
The interface and training make CipherHealth's system easy to use. The system's interface is by far...
Login or Create an Account to see details.
Related Reports View All Reports
​
Advanced Filters
Featured Reports
Preferences
Related Blogs
The New KLAS Patient Engagement Ecosystem
When Engaging Patients, Do We Give Them a Voice?
Rounding IT Support Improves EMR Usability