CipherRounds
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Subject Expert
Adam Cherrington
Research Director
Commentary Summary
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User Commentary
CipherHealth keeps all promises and is responsive. A lot of times, we had our own challenges with...
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The vendor has a tool that lets me know when there are issues or when things are happening to the system....
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I don't think I have met anyone above my customer success team from the vendor organization. It...
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The system's long-term use is at a turning point. Culturally, the system is not doing as well as we...
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The vendor shows up for the big things. With little things, the vendor tells us they can do those...
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The vendor has been flexible with their rates in some ways, and they have come through on addendums...
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When I add a new location in our EHR, I have to wait until a patient has been bedded in order to ask...
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When the user is logging the data on the script, that is good. That is the part that really matters...
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The product is probably not part of our long-term plans. We will never be without a rounding tool....
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The system is one big cost, so the vendor doesn’t nickel-and-dime us on anything. That is part of...
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The vendor has grown too big, and now it is like a miracle to get them to do an implementation on...
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The application is fairly straightforward, but the user management is not. If the users can even get...
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The product is so easy once we know what we are doing. There isn’t much additional training needed....
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I wasn’t here when the vendor first sold us the product. The system has functionality that the...
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I have never used the vendor's phone support. Most people use the vendor's web support. The vendor...
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A year from now, my satisfaction with the vendor will be the same. I know what the vendor offers,...
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The product is relatively easy to use once someone understands it. Trying to get the data out of it...
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The vendor’s training is essentially electronic. In-person training and interaction would be helpful....
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The system has a lot of positive features. The ease of utilizing and accessing the program is good....
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It would be helpful if there was some way to flag whether the patient has outstanding issues....
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We use the vendor’s rounding software. We started with one tool, and then we realized what an easy...
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I like being able to get real-time feedback from patients while they are still in the hospital. We...
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When we talk about patient rounding, we emphasize that rounding goes beyond the patient’s experience...
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When we first started with CipherHealth, we had one account person who did everything for us. We...
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The vendor’s executive involvement has been getting better as the vendor has grown. In any industry,...
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If the vendor could work on one thing, it would be a savvier self-service reporting tool. They have...
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CipherHealth's products are very user friendly, and their customer support team is fantastic to work...
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We don't really receive any information or good communication from the parent company around...
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Our organization is somewhat ambivalent about the vendor. We are improving in communication with...
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The system, usability, and access are good. A lot of our challenges are due to communication. When...
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We have regular meetings with the vendor, but the challenges we have are due to a lack of...
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The challenges we have had with integration are around its usefulness. We rewrote our entire script,...
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We don't get any proactive service from the vendor. When we have had meetings with the vendor...
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I hope things are better a year from now. The vendor seems to be at the ground level and trying to...
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The vendor keeps most of their promises. They are still working on what I am waiting for. I would...
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The tool is easy to use. We can use it on multiple platforms. The interface is clean and pretty...
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The vendor partnered with me. As we were building up the tool, we had meetings in person. And now we...
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As outstanding as the vendor's support team has been, I have been less than impressed with some of...
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The vendor's customer service is excellent, and the platform is very user friendly. It is easy for...
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The vendor usually gives us really good pricing. They ask what they can do to save us money. They...
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We can call the support people 24/7 for help with troubleshooting. They are just so responsive; we...
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I really love working with CipherHealth. I am one of their biggest advocates. Several years ago, the...
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I would like an easier way to funnel requests that come through the rounding report. For instance, I...
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Going into our use of the product, we knew there was a lack of reportability, and that has probably...
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CipherHealth’s customer service could improve. There have been many times where we have emailed and...
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Now that we have reports that we have developed with CipherHealth, the system gives real-time...
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We have to reach out to the vendor whenever we have requests or questions instead of CipherHealth...
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CipherHealth has helped us with our initiatives and has looked at different avenues that they can...
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We have had no issues with the tool. The tool is only as good as the way we use it. We have done a...
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We have our contract with CipherHealth, and to my knowledge, we have never received any additional charges....
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Typically, when we roll out something new, it takes us a bit to figure everything out, and I am sure...
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CipherRounds integrates with our EMR.
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A lot of the questions in the system have drop-down menus. I don’t know whether there is a way to...
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One of the big things CipherHealth can do is go into an organization, motivate them, and prove to...
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I have talked to the vendor about what their vision is and what they have in the works right now. I...
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When we had some difficulties, CipherHealth immediately put us in touch with an executive who really...
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We have not seen our HCAHPS data analysis from CipherHealth yet. That is where the vendor will put...
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I think that some of the issues that we have had could have been avoided. Then, we might not have...
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I don't feel nickel-and-dimed at all. Our contract was for unlimited scripts, but I don't think that...
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We had a bumpy road due to COVID-19. Our whole implementation plan had to change because of the...
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For a period of time, we started seeing that not all promises were being kept by our customer...
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We had a homegrown tool prior to CipherRounds. The only data that tool would give us was compliance...
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I hesitate to say that CipherHealth is part of our long-term plans because I know we will do another...
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CipherHealth had a good problem of growing fast. But with fast growth, they had issues of support...
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With CipherHealth, there is no nickel-and-diming. They work within the constructs of their contract.
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We are extremely happy with the platform. We are definitely getting what we wanted out of...
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CipherHealth really didn't articulate certain things to us until later when we had some discussions....
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I know CipherHealth doesn't have an active number for support. Everything is done through email....
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We had an account manager for a long time who was just not very good, and we expressed that to...
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I have talked to the CipherHealth executives, and they have welcomed my communication with them....
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We aren't where we need to be in terms of reporting and the use of information. We had an account...
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CipherHealth does a good job of not charging us for every little thing on the inpatient side. But on...
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CipherRounds is integrated with the systems that we want it to be integrated with.
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CipherHealth is delivering new technology, but we don't need that at this point. The solution's...
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CipherRounds revolutionized how we manage leader rounding. The system is a game changer. We have a...
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Our partnership is working well. CipherHealth is very supportive of our ideas and questions, and...
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CipherHealth calls themselves a patient-engagement vendor. That is consistent with their service...
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The vendor gives their customers a specialized customer service representative. They are our...
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CipherHealth's help desk is really hit or miss. That is true of many vendor's help desks. I don't...
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CipherHealth's interface for their scripts is very smooth. They make it very easy for nurses to go...
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During the pandemic, there were some fits and starts with our rounding because we didn't want to...
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CipherHealth moved to a remote format, and there is an ongoing migration of modifications that...
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We did have a bit of a problem with some of the remote devices because some people get out of sync...
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When CipherHealth has done training for us, they have deployed great support, but training hasn’t...
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CipherHealth has big ideas, and they are bringing them home. They have some new support staff, and...
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