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CipherRounds Comments
Subject Expert
Commentary Summary
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User Commentary
Director
Service and Support
We have had a lot of ongoing issues with the vendor's support. The support has been our biggest...
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Manager
Relationship
The difference between the two representatives we have had has been night and day. The current...
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Manager
ROI / Cost (care and feeding)
On the inpatient side, CipherHealth didn't charge for every little thing. They were trying to extend...
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Manager
Implementation and Training
There really isn't any training for CipherRounds. If we were going to keep it, I would ask for more...
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Manager
Other Observations & Comments
For better interoperability, CipherRounds could have more transparency with the technical piece.
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Manager
Technology
The tool is fairly simple, but it is really hard to see the information that a person needs in order...
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Manager
Other Observations & Comments
We haven't seen the system affect our HCAHP scores at all. CipherHealth obviously upgrades some of...
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Manager
Relationship
CipherHealth didn't call us until after we decided not to renew the contract. If they had been a lot...
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Manager
Functionality and Upgrades
The hard part is the fact that the rounding tool is separate from the voice tool. The voice piece of...
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Manager
Service and Support
The problem with rounding tools is the tech support. Anytime we have an issue with a staff member...
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Manager
Future Outlook
We are not renewing the contract for CipherRounds. The analytics have always been really bad. We had...
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Analyst/Coordinator
Service and Support
CipherHealth has really supported us through the COVID-19 crisis. There is nothing they haven’t...
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Analyst/Coordinator
Lessons Learned
The problem with CipherRounds is we are small and wear so many hats, so for us, it isn't a priority...
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Analyst/Coordinator
Functionality and Upgrades
I do wish CipherRounds were a bit more automated so that we could have patients answer the...
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Analyst/Coordinator
Service and Support
CipherHealth has been very supportive of us during the COVID-19 crisis. They presented us with...
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Analyst/Coordinator
Service and Support
The vendor is very supportive. Their help desk people are very good. The vendor's services have been...
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VP/Other Executive
Functionality and Upgrades
CipherRounds is a good tool that helped us improve. It has gotten us all doing the same thing with...
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VP/Other Executive
Relationship
We had a site that really struggled with CipherRounds. We had a challenge with the integration and...
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VP/Other Executive
Sales and Contracting
The contract negotiation actually wasn’t as onerous as many others. That was helpful. The vendor...
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VP/Other Executive
Service and Support
The vendor has a large database of other clients that they tap into to find out what has worked and...
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VP/Other Executive
Functionality and Upgrades
Things are going really well with CipherRounds. The system is a really easy tool to use, and our...
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VP/Other Executive
Relationship
There are always things we are trying to add, change, or do a bit differently, but what I like about...
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VP/Other Executive
Implementation and Training
The vendor could build a more consistent approach for training. We have been conversing with them...
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VP/Other Executive
Functionality and Upgrades
We have all worked with different vendors in our careers where we have added something to our...
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VP/Other Executive
Functionality and Upgrades
The beauty of the system is the ease of use. If I can use it, anyone can use it. We have had...
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VP/Other Executive
Implementation and Training
CipherRounds is a very intuitive tool. From a technical perspective, the implementation has gone...
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VP/Other Executive
Service and Support
The vendor has a direct help line that we can contact if we need them or if the staff is having...
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VP/Other Executive
Implementation and Training
The vendor worked on our schedule for the implementation and tried to manage the conflicting...
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VP/Other Executive
Relationship
The vendor executives are very involved. They came out to some of the sites for the training, and...
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Director
Other Observations & Comments
I don’t know that we have ever had official training from CipherHealth, but we have had some...
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Director
Functionality and Upgrades
I am happy with CipherRounds and think it is easy to use. I know there is a lot more out there that...
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Director
Service and Support
I don’t usually have any problems getting support from CipherHealth. Before the COVID-19 crisis, the...
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CNO
Functionality and Upgrades
CipherRounds is a solid, good product. Our nurses really like using it. We are still trying to...
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CNO
Service and Support
I don’t know how we could have used the system differently to help with the COVID-19 crisis other...
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CNO
Future Outlook
I think we will still be using the system in the future. I am hopeful that we will expand the...
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CNO
Functionality and Upgrades
The system is most valuable in helping me hold people accountable to do the rounding because there...
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Director
Interfacing and Integration
With CipherRounds, the ease of use is great because the system is pretty straightforward. When it...
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Director
Service and Support
The CipherHealth team has been extremely available and ready to help us, and that has been awesome....
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Director
Service and Support
CipherHealth has supported us through the COVID-19 crisis because we primarily use their solution...
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Director
Other Observations & Comments
It would be nice to know in the pandemic environment whether CipherHealth offers an app that is...
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Director
Functionality and Upgrades
We use the tool primarily for patient rounding. We go into patient rooms, round on patients in...
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Director
Functionality and Upgrades
The product is very intuitive. Some people who are not technologically inclined might struggle with...
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Director
Relationship
The vendor comes out whenever we need them to. We have almost regular calls with them. We have a...
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Director
Functionality and Upgrades
Some of the system’s canned reports could use a bit more work. CipherHealth is a growing company, so...
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Director
Other Observations & Comments
We easily get the data that we need to drive improvements. The responsibility is then ours to...
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Director
ROI / Cost (care and feeding)
I would buy the product again. I don’t know whether the product is an industry standard anymore....
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Director
Future Outlook
The product is part of our long-term plans. We use it for a lot of our strategic goal planning and...
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Director
Implementation and Training
We did the implementation a long time ago, but it was pretty good. CipherHealth is exceptional in...
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Director
Other Observations & Comments
I wish the system had the potential to interface with different systems. That issue is more on our...
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Director
Relationship
Early on, we were really involved with the account representative but not the executives. Some...
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Manager
Relationship
We have been really impressed with the vendor overall. They are a younger company, and they are...
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Manager
Relationship
The vendor is incredibly adaptable, and working with them really feels like a partnership. I feel...
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Manager
Functionality and Upgrades
Our feedback on the user experience hasn’t been acted on as quickly as some of the other feedback we...
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Manager
Technology
One thing that the vendor is in the process of releasing is an Android app, but that process has...
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Manager
Future Outlook
We are working with the vendor and giving feedback on projects dealing with automating rewards and...
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Manager
Functionality and Upgrades
The vendor’s strong suit is around nurse leaders rounding. We have been having our nurse leaders...
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Manager
Functionality and Upgrades
The data reporting and analytics side of what the product captures out of the box needs to be more...
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Manager
Other Observations & Comments
The impact that rounding has is a core element for how we define value to our patients and their...
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Director
Functionality and Upgrades
We can see who has rounded on the patients and which patients have gone home. We are also using the...
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Director
Future Outlook
CipherHealth has been very helpful to us. We have been through a couple of iterations of the...
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Director
Functionality and Upgrades
Several people round in multiple departments. I would like there to be a way to pick days of the...
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Director
Other Observations & Comments
It will be interesting to see how the solution integrates with our EMR. We are collecting data, but...
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CNO
Functionality and Upgrades
We do nurse leader rounding, and we are using the solution for pharmacy rounds. We started using the...
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CNO
Functionality and Upgrades
I monitor the nurse-leader rounding reports on a regular basis. The vendor sends me reports...
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CNO
Service and Support
The company is very responsive. When we send them a question or share a concern, they are pretty...
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CNO
Other Observations & Comments
The product is web based. We have it on our smartphones, but its availability depends on where we...
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CNO
Other Observations & Comments
Hopefully, the vendor will have expanded on their quality rounding by this point next year.
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CNO
Service and Support
The vendor pushes reports instead of having us pull them. The reports are front and center, so we...
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Director
Relationship
CipherHealth is good about sending us timely reports. We request reports, and CipherHealth provides...
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Director
Functionality and Upgrades
We really are not thrilled with CipherHealth’s reports, what they can deliver to us, or the system's...
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Director
Functionality and Upgrades
We are spending a significant amount of time creating our own reports because CipherHealth hasn't...
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Director
Relationship
CipherHealth came for an on-site meeting to talk through our issues, but nothing has been resolved...
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Director
Relationship
Initially, we had a brief training with CipherHealth, but we haven't been meeting with our new...
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Director
Functionality and Upgrades
We are very happy with the patient rounding side of CipherHealth’s system. From a reporting...
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Director
Relationship
I would rate CipherHealth’s executive involvement very low. I don't even know who the executives are....
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Director
Other Observations & Comments
We have had a decent increase in patient experience over the past year and a half, but I would not...
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Director
Functionality and Upgrades
Over the last couple of years, we haven't really seen anything improve or change with CipherHealth’s...
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Manager
Relationship
CipherHealth has grown a lot and has changed their leadership roles, but they have been responsive...
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Manager
Service and Support
There has been less attention to detail over the years. CipherHealth was only partially making sure...
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Manager
Implementation and Training
The quality of CipherHealth's training is pretty good. When we first got CipherRounds, we were super...
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Manager
Functionality and Upgrades
A lot of our struggles ha
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