CipherRounds Commentary
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Subject Expert
Trey Dye
Research Director
Commentary Summary
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User Commentary
Value
One of CipherRounds’ strengths is that we can have rounding scripts in a number of different areas...
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Product
The CipherRounds UI on the patient side is better than other UIs I have seen in the industry because...
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Relationship
CipherHealth’s support is decent. But we have had CipherRounds go down quite a bit.
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Operations, Product
Our nursing staff members are not using CipherRounds as much anymore, and the problem is that they...
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Loyalty
We renewed our contract with CipherHealth. My hesitation is that there are vendors doing new things...
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Value
I would tell others that CipherRounds is obviously an expensive product but that they would get...
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Relationship
I love working with CipherHealth, and I love that they have best practices. If I need something, my...
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Relationship
What sets CipherHealth apart is our vendor representative and their responsiveness. They are so...
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Product
One opportunity area is how CipherRounds interconnects with our EHR. I don't know whether the issue...
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Product
CipherRounds' availability and usability set it apart. We don't have to use iPads; we can use our...
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Loyalty
We are switching to a different vendor, and that decision wasn't ours. Our organization designed...
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Relationship, Product
Recently, the vendor deployed an emergency fix. The bad news is there was a flaw in the first place....
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Loyalty, Product
The reporting offering within the application could be better. I have a comparison for reporting in...
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Loyalty, Product
We could have a Lamborghini, but if we have someone who doesn't understand how to drive a...
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Relationship
CipherHealth’s support is really great. I love their support people. They are generally pretty...
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Product
CipherRounds generally works very well. It is a useful, good product. The ease of use with the...
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Relationship
As far as shortcomings go, the turnover seems pretty high with the account managers. I think they...
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Relationship
CipherHealth tries to keep their promises, but I don't know that any vendor keeps all their...
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Relationship
CipherRounds is a good product. We like that we can now do rounds in the ER and rehab. We can use...
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Relationship, Product
In the past, if we had a problem with reporting in CipherRounds, we had to jump back to our email...
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Relationship
When we need to put in a support ticket or anything, CipherHealth is so responsive. There is someone...
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Operations
Because CipherHealth has grown so large, we have a separate implementation team rather than using...
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Product
From a user perspective, the actual CipherRounds tool is very flexible and very intuitive, and it...
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Operations
CipherHealth needs more organization with upgrades. The problem CipherHealth has is they have turned...
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Loyalty
CipherRounds works, but I would not choose it again. We like to have technology partners that we can...
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Product
CipherHealth is the incumbent when it comes to rounding, so they have integrations and some other...
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Culture, Value
Part of the problem is every time we turn around, there is another charge. Our volumes went up. I...
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Product
CipherRounds obviously integrates with Epic's system for patient lists and other things, but when we...
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Operations, Product
Once the product was rolled out, it was good to go. We had no problems with it. The only time we...
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Operations
We don't really do ongoing training with CipherRounds. Once someone knows how to use it, they know...
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Relationship
Initially, when I started using the product, the team was accessible, and I didn’t have any concerns...
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Value
I would buy CipherRounds again, but I would rephrase or tweak some of the questions that are asked....
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Loyalty, Product
CipherHealth’s upgrades are all online. They are just like a normal application on a phone, so we...
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Product, Value
Overall, unfortunately, we haven't been able to 100% say that the rounding data has increased our...
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Relationship, Product
The product is a pretty easy tool to use. The layout is nice. The text and stuff are nice to look...
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Loyalty, Relationship, Product
The vendor’s weakness would be that the reporting isn't very user friendly. For the most part,...
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Relationship
Overall, CipherRounds is a good tool. It is beneficial. We get pretty good data from the...
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Product
The integration between the Epic system and CipherRounds works pretty well. Sometimes there are...
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Product
One piece we haven't done in CipherRounds is tie things into the recognition system, and I don't...
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Loyalty, Product
I don't know whether we are going to look for another rounding partner. Based on my experience, the...
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Relationship, Operations
CipherHealth has good support. In the beginning when we launched, everybody showed up and gave face,...
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Culture, Loyalty
Recently, I asked CipherHealth if we could marry that data again because we were doing all these...
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Loyalty, Relationship
When we first partnered with CipherHealth, they had a strong presence and good, highly engaged...
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Product, Value
When we first launched CipherRounds, we were able to marry our data using our patient satisfaction...
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Loyalty, Product
CipherRounds is attached to our medical record, so we can see all the patients as they are coming in...
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Loyalty, Product
For real-time rounding and real-time patient feedback, CipherRounds is the only system that we are...
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Relationship
With CipherHealth, there was a report that I asked for that I couldn't get. They do give a lot of...
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Loyalty
We use CipherRounds for our rounding, and we can quickly put in which case we have rounded on. The...
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Product
I really like CipherRounds. We can access it, and we usually have it on our phones. CipherHealth has...
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Product, Value
Our nursing staff has a moderately increased workload due to rounding being an additional duty to be...
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Relationship
There is other technology out there that gives a more targeted approach and focus and also reduces...
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Product
CipherRounds doesn’t integrate with our employee recognition program, so we can't recognize somebody...
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Product, Value
CipherRounds' reports are second to none. It is very easy to have transparency, visibility, and...
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Culture, Value
I have worked with CipherHealth and other organizations. A vendor will show themselves to be a...
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Product
The CipherRounds platform is super customizable, and we are using it for the conscious patient...
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Product, Value
Nursing leaders used to have to track who was supposed to round on their unit and what patients got...
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Product, Value
The vendor is capable of doing so much that a lot of vendors don't provide or have issues with....
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Relationship
The vendor did a powwow with us. They brought in their leadership, and they are now modifying things...
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Loyalty, Product
I would definitely buy CipherRounds again, though I would go in with a different strategy. Knowing...
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Culture
I have worked pretty closely with someone from the vendor's sales team. The vendor has offered stuff...
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Product
There are very obvious things the vendor could provide for reporting and data gathering that would...
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Culture, Relationship
I have only been able to talk to the vendor's salesperson and our customer success representative....
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Product
There are some discrepancies between the system's handheld and desktop functionalities. On desktop,...
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Product, Value
CipherRounds is an exceptional tool because it provides us with the ability to anticipate safety...
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Relationship
The support that we get from the vendor is exceptional. The vendor's turnaround times are very fast....
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Product
There is a lack of intuitive capabilities with the system's reports and the analytical capabilities...
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Loyalty, Value
CipherRounds has increased our workload, but our hope is that we will be able to use the tool's...
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Loyalty, Relationship
There are some pros and cons with CipherRounds. Our program manager at CipherHealth has been helpful...
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Relationship, Product
We are now getting communications from CipherHealth. We get notifications about system updates and...
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Loyalty
Things with CipherRounds are somewhat inconsistent. When we are on the right track with...
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Operations
I do all of the training for CipherRounds. There haven’t been a lot of resources from CipherHealth....
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Relationship, Operations
CipherRounds is fairly easy to use. The scripting is pretty simple. As I open tickets, CipherHealth...
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Product
The data we were told would come from CipherRounds isn’t consistent. We have a lot of open issues...
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Relationship
When I open a support ticket, I get an automatic reply. I think the automatic reply says that...
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Product
We like the ability to issue alerts straight from the tool versus having to go and put in a separate...
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Operations
CipherHealth’s implementation team is very good, and anytime we have a new project, we get an...
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Loyalty, Relationship, Product
CipherHealth is good at listening and gathering customer feedback, but they are a smaller company....
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Product
We are really happy with the rounding tool. Different generations who grew up with technology find...
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Relationship
The vendor is very much engaged in trying to help us solve their shortcomings. They are really...
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Product, Value
CipherRounds decreases our workload because it allows nursing auditors and floor nurses to quickly...
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Value
CipherHealth has never disappointed me or not been able to do something that they have claimed to be...
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Relationship
CipherHealth is very easy to work with. I haven't had to do a lot of troubleshooting, so my...
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