CipherRounds
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Subject Expert
Adam Cherrington
Vice President Digital Health
KLAS Vice President Digital Health - Adam Cherrington
 
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User Commentary

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Director

Service and Support

The person who is responsible for our client relationship has been wonderful. I look forward to our...

Sep 2022
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Director

Functionality and Upgrades

There is an opportunity for improvement for CipherRounds around some of the reporting and what is...

Sep 2022
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Director

Future Outlook

Unfortunately, CipherRounds is not in our long-term plans. That doesn't necessarily have to do with...

Sep 2022
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Director

Functionality and Upgrades

Part of the challenge with the product’s functionality is just in how it is used by end users. In...

Sep 2022
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Director

Functionality and Upgrades

We have really liked the Caregrams, such as the recognition pieces and the comments reports. We can...

Sep 2022
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Director

Functionality and Upgrades

We are not able to utilize a few features of the tool that would give us more value. For example,...

Sep 2022
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Director

Other Observations & Comments

There are a lot of great tools that CipherHealth offers, so it would be beneficial as an...

Sep 2022
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VP/Other Executive

Relationship

There are many rounding platforms out there, and CipherRounds is truly one of the best not only...

Sep 2022
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Manager

Functionality and Upgrades

The product is easy to create and adjust around, and it is great having the alerting feature to fix...

Sep 2022
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Manager

Relationship

CipherHealth is easy to work with and gets better every year. They do what they say they will do and...

Sep 2022
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Manager

Functionality and Upgrades

We get information through CipherRounds, but what matters is what we are doing with the information...

Sep 2022
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Manager

Functionality and Upgrades

There are some quirks to the product, but we don't give training classes on the product at all. The...

Sep 2022
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Manager

Service and Support

We do support by email, but CipherHealth does not have staffing over the weekend, so they could work...

Sep 2022
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Manager

Relationship

We are probably one of CipherHealth’s most innovative clients, so we give the vendor a lot of ideas...

Sep 2022
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VP/Other Executive

Service and Support

We have an excellent relationship with CipherHealth because they have worked with us through the...

Sep 2022
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VP/Other Executive

Functionality and Upgrades

CipherRounds is user friendly. We just did a call with a neighboring hospital, and that hospital was...

Sep 2022
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VP/Other Executive

Service and Support

The number-one reason I personally love CipherHealth is their customer service and the way the...

Sep 2022
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Director

Service and Support

The support for CipherRounds has been pretty good. I don’t know that I have ever seen an executive...

Sep 2022
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Director

Lessons Learned

We recently saw some really good data from the vendor on our nurses' happiness with the system and...

Sep 2022
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Director

ROI / Cost (care and feeding)

We have a really good contract with CipherHealth for some things. If we were paying more, we may not...

Sep 2022
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Director

Service and Support

CipherHealth has been responsive when we have put in tickets. When we have had issues, the people we...

Sep 2022
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Director

Functionality and Upgrades

The bulk of the time we have had CipherRounds, we have used it for patient experience rounds. We...

Sep 2022
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Director

Relationship

CipherRounds has a lot of potential either that we are not utilizing or that the vendor is not...

Sep 2022
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Director

Functionality and Upgrades

It is hard to enter information during or after the exchange with a patient. If clinicians are...

Sep 2022
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Director

Functionality and Upgrades

I liked the previous rounding solution we had. It was very easy to put other things into that...

Sep 2022
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Director

Relationship

CipherHealth is a little slow sometimes in keeping their promises. We could have started doing some...

Sep 2022
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Director

ROI / Cost (care and feeding)

We have been utilizing CipherRounds for patient experience, and we have not seen improvement or seen...

Sep 2022
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Director

Functionality and Upgrades

We have expanded our use of the product, and everything I have heard has been generally positive. I...

Sep 2022
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Director

Implementation and Training

CipherRounds is a mature product. Based on what I understand, CipherRounds was what CipherHealth got...

Sep 2022
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Director

Interfacing and Integration

CipherHealth meets our expectations with integration. The system accepts the ADT data that we want...

Sep 2022
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Director

Functionality and Upgrades

CipherRounds has been widely adopted, and for users, the system is pretty easy to use. The product...

Sep 2022
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Director

Functionality and Upgrades

The reporting structure could be much better. We have asked for things in reports, and sometimes...

Sep 2022
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Director

Implementation and Training

There hasn't been a whole lot of on-site training, but part of that might be pandemic related. All...

Sep 2022
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Director

Interfacing and Integration

CipherRounds could integrate with the home health setting a lot more than it does. We could use help...

Sep 2022
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Manager

Relationship

The cost of the product, the number of uses, and the ability to add scripts without being charged...

Sep 2022
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Manager

Relationship

The company and the representatives are phenomenal. I have been super impressed with the staff...

Sep 2022
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Manager

Functionality and Upgrades

CipherHealth has created a great product that provides great value. The product allows us to capture...

Sep 2022
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Manager

ROI / Cost (care and feeding)

The product is good and is pretty comparable to others on the market. CipherRounds does everything...

Sep 2022
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Manager

Service and Support

We have experienced concerns with CipherHealth regarding three major components: implementation of...

Sep 2022
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Manager

Relationship

CipherHealth is a pretty good company to work with. CipherHealth represents what they do and what...

Sep 2022
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Manager

Interfacing and Integration

I have had some security concerns, but things have gone well with integration. The concerns are not...

Sep 2022
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Manager

Functionality and Upgrades

End users can look at and use the app well. I would ding CipherHealth a bit for the dashboard...

Sep 2022
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Manager

Service and Support

One complaint for CipherHealth is that phone support doesn't exist. It seems as if CipherHealth is...

Sep 2022
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Manager

Technology

On the back end, using reports and trying to extract data from the system itself is not very easy....

Sep 2022
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Manager

Functionality and Upgrades

With minimal training or even no training at all, our leaders and nurse managers can utilize...

Sep 2022
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Manager

Functionality and Upgrades

CipherRounds is very user friendly. We have the option to use it on tablets, phones, or desktops. It...

Aug 2022
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Manager

Functionality and Upgrades

The vendor recently launched a new platform for their reports and dashboards, and they obviously...

Aug 2022
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Manager

Relationship

The vendor helps us with our scripts. During the COVID-19 pandemic, we were struggling, and rounding...

Aug 2022
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Manager

Relationship

CipherHealth is the best partner that I have worked with because of the collaboration that I have...

Aug 2022
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CNO

ROI / Cost (care and feeding)

Our compliance rate is terrible with CipherRounds. Since we barely use the product, I don't think it...

Aug 2022
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CNO

Service and Support

CipherHealth's customer service is excellent. My representative is amazing, and when I call, that...

Aug 2022
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VP/Other Executive

Functionality and Upgrades

CipherRounds is very easy to use. Our people like the product itself, but it doesn't really manage...

Aug 2022
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VP/Other Executive

Future Outlook

There are a lot of things that CipherRounds does really well, but its lack of an archiving portion...

Aug 2022
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VP/Other Executive

Functionality and Upgrades

CipherRounds works really well, and we have been able to optimize it for use within our system....

Aug 2022
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Director

Interfacing and Integration

What is going well with CipherRounds is the integration with our medical records. We can see when a...

Jul 2022
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Director

Relationship

CipherHealth is very good at taking feedback, listening to what is needed, and coming up with...

Jul 2022
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Director

ROI / Cost (care and feeding)

One of the outcomes we have seen with CipherRounds is the ability to see when nurse managers or...

Jul 2022
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Manager

Relationship

CipherHealth has gotten to a better place, and they understand their customers a lot better than before....

Jul 2022
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Manager

Relationship

CipherHealth is a good company because they are young, nimble, and smart. They did a good job of...

Jul 2022
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Manager

Functionality and Upgrades

One of the downsides of CipherRounds is that, though the product has a giant database, the reporting...

Jul 2022
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Manager

Functionality and Upgrades

CipherHealth delivers more than we are able to use. The vendor has a lot of things, but sometimes...

Jul 2022
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Manager

ROI / Cost (care and feeding)

The biggest outcome from the product has been the ability to capture opportunities and get those...

Jul 2022
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Manager

Relationship

On the whole, our experience with CipherHealth has been very good. The vendor has been a very strong...

Jul 2022
||
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Manager

Functionality and Upgrades

The vendor is very forward with innovation. So when they are developing something, they engage us to...

Jul 2022
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Manager

ROI / Cost (care and feeding)

The vendor doesn’t nickel-and-dime us. In fact, they do the opposite. Most of the time when the...

Jul 2022
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Manager

Functionality and Upgrades

For end users who are using the product on the front end and putting in information, the product is...

Jul 2022
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Manager

Functionality and Upgrades

We really struggle with CipherRounds' reporting. Entering information into the tool is easy and...

Jul 2022
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Manager

Relationship

CipherHealth is very responsive, and they have been helpful with our HIE team. The vendor and our...

Jul 2022
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Director

Relationship

CipherHealth is great. CipherRounds continues to be an integral, core function of our operations. We...

Jun 2022
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Director

Service and Support

CipherHealth is very responsive and helpful. They have a really good support team, and they are...

Jun 2022
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Director

Functionality and Upgrades

Sometimes CipherHealth’s platform on the web is a bit difficult to navigate. We don't direct many...

Jun 2022
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Manager

ROI / Cost (care and feeding)

It is easy for us to pull data from CipherRounds' dashboard. It just takes time and training for us...

Jun 2022
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Manager

Functionality and Upgrades

The only real challenge that we have had with the solution has been on its back end. The vendor...

Jun 2022
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Manager

Functionality and Upgrades

We would be open to buying CipherRounds again. When we did our RFP, CipherRounds was at the top of...

Jun 2022
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Manager

Service and Support

CipherHealth is responsive when it comes to support. Our customer service specialist is excellent....

Jun 2022
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Manager

Functionality and Upgrades

CipherRounds is doing great with what we have up and running right now. We have gotten a lot of...

Jun 2022
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Director

Relationship

CipherHealth keeps all promises and is responsive. A lot of times, we had our own challenges with...

May 2022
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Director

Service and Support

The vendor has a tool that lets me know when there are issues or when things are happening to the system....

May 2022
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Director

Service and Support

I don't think I have met anyone above my customer success team from the vendor organization. It...

May 2022
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Analyst/Coordinator

ROI / Cost (care and feeding)

The system's long-term use is at a turning point. Culturally, the system is not doing as well as we...

May 2022
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Analyst/Coordinator

Relationship

The vendor shows up for the big things. With little things, the vendor tells us they can do those...

May 2022
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Analyst/Coordinator

ROI / Cost (care and feeding)

The vendor has been flexible with their rates in some ways, and they have come through on addendums...

May 2022
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Analyst/Coordinator

Functionality and Upgrades

When I add a new location in our EHR, I have to wait until a patient has been bedded in order to ask...

May 2022
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Analyst/Coordinator

Functionality and Upgrades

When the user is logging the data on the script, that is good. That is the part that really matters...

May 2022
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Director

Future Outlook

The product is probably not part of our long-term plans. We will never be without a rounding tool....

Mar 2022
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Director

ROI / Cost (care and feeding)

The system is one big cost, so the vendor doesn’t nickel-and-dime us on anything. That is part of...

Mar 2022
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Director

Implementation and Training

The vendor has grown too big, and now it is like a miracle to get them to do an implementation on...

Mar 2022
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Director

Functionality and Upgrades

The application is fairly straightforward, but the user management is not. If the users can even get...

Mar 2022
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Director

Implementation and Training

The product is so easy once we know what we are doing. There isn’t much additional training needed....

Mar 2022
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Director

Relationship

I wasn’t here when the vendor first sold us the product. The system has functionality that the...

Mar 2022
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Director

Service and Support

I have never used the vendor's phone support. Most people use the vendor's web support. The vendor...

Mar 2022
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Director

Future Outlook

A year from now, my satisfaction with the vendor will be the same. I know what the vendor offers,...

Mar 2022
||
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Director

Functionality and Upgrades

The product is relatively easy to use once someone understands it. Trying to get the data out of it...

Nov 2021
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Director

Implementation and Training

The vendor’s training is essentially electronic. In-person training and interaction would be helpful....

Nov 2021
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Director

Functionality and Upgrades

The system has a lot of positive features. The ease of utilizing and accessing the program is good....

Nov 2021
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Director

Service and Support

It would be helpful if there was some way to flag whether the patient has outstanding issues....

Nov 2021
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Director

Relationship

We use the vendor’s rounding software. We started with one tool, and then we realized what an easy...

Nov 2021
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Director

Functionality and Upgrades

I like being able to get real-time feedback from patients while they are still in the hospital. We...

Nov 2021
||
(0)
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Director

Interfacing and Integration

When we talk about patient rounding, we emphasize that rounding goes beyond the patient’s experience...

Nov 2021
||
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Director

Other Observations & Comments

When we first started with CipherHealth, we had one account person who did everything for us. We...

Nov 2021
||
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Director

Relationship

The vendor’s executive involvement has been getting better as the vendor has grown. In any industry,...

Nov 2021
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Director

Functionality and Upgrades

If the vendor could work on one thing, it would be a savvier self-service reporting tool. They have...

Nov 2021
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Analyst/Coordinator

Functionality and Upgrades

CipherHealth's products are very user friendly, and their customer support team is fantastic to work...

Oct 2021
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