CipherRounds Commentary
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Adam Cherrington
Vice President Digital Health
KLAS Vice President Digital Health - Adam Cherrington
 
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User Commentary

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Manager

Loyalty, Relationship

There are some pros and cons with CipherRounds. Our program manager at CipherHealth has been helpful...

Feb 2024
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Manager

Relationship, Product

We are now getting communications from CipherHealth. We get notifications about system updates and...

Feb 2024
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Manager

Loyalty

Things with CipherRounds are somewhat inconsistent. When we are on the right track with...

Feb 2024
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Manager

Operations

I do all of the training for CipherRounds. There haven’t been a lot of resources from CipherHealth....

Feb 2024
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Manager

Relationship, Operations

CipherRounds is fairly easy to use. The scripting is pretty simple. As I open tickets, CipherHealth...

Feb 2024
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Manager

Product

The data we were told would come from CipherRounds isn’t consistent. We have a lot of open issues...

Feb 2024
||
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Manager

Relationship

When I open a support ticket, I get an automatic reply. I think the automatic reply says that...

Feb 2024
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(0)
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Director

Product

We like the ability to issue alerts straight from the tool versus having to go and put in a separate...

Feb 2024
||
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Director

Operations

CipherHealth’s implementation team is very good, and anytime we have a new project, we get an...

Feb 2024
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Director

Loyalty, Relationship, Product

CipherHealth is good at listening and gathering customer feedback, but they are a smaller company....

Feb 2024
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Director

Product

We are really happy with the rounding tool. Different generations who grew up with technology find...

Feb 2024
||
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Director

Relationship

The vendor is very much engaged in trying to help us solve their shortcomings. They are really...

Feb 2024
||
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Analyst/Coordinator

Product, Value

CipherRounds decreases our workload because it allows nursing auditors and floor nurses to quickly...

Feb 2024
||
(0)
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Analyst/Coordinator

Value

CipherHealth has never disappointed me or not been able to do something that they have claimed to be...

Feb 2024
||
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Analyst/Coordinator

Relationship

CipherHealth is very easy to work with. I haven't had to do a lot of troubleshooting, so my...

Feb 2024
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Manager

Product

The way CipherHealth designed CipherRounds significantly increases work for nurses. CipherHealth...

Dec 2023
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Manager

Value

For what we need the tool to do, CipherRounds is pretty darn simple. And I think the cost is...

Dec 2023
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Manager

Relationship, Product

CipherHealth’s tool is pretty simple, but I think they try to overly complicate processes sometimes....

Dec 2023
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VP/Other Executive

Culture, Loyalty

We are getting rid of CipherRounds because I can build the same stuff in our new EMR. Furthermore,...

Nov 2023
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VP/Other Executive

Relationship

CipherHealth has been good to work with. I have not had to use CipherHealth’s support much....

Nov 2023
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VP/Other Executive

Operations, Product

The integration for CipherRounds was very easy; it didn't require excessive amounts of information....

Nov 2023
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VP/Other Executive

Operations, Product

CipherRounds' design is easy to use for the people entering information. The system is quick and...

Nov 2023
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VP/Other Executive

Loyalty

The main reason we are going to discontinue using CipherRounds is CipherHealth's customer service....

Oct 2023
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VP/Other Executive

Culture

CipherHealth didn't come through on any of the things they sold us on. CipherHealth promised...

Oct 2023
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Manager

Product

CipherRounds is on all the devices we use. It is the rounding tool that we use, and when it comes...

Sep 2023
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Manager

Relationship

CipherHealth has had a lot of growth in the last several years, and I have seen the changes within...

Sep 2023
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Manager

Operations

When CipherHealth does training, it is always good.

Sep 2023
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Manager

Loyalty, Relationship

CipherHealth is good at adapting. They have leaders in place to do what needs to be done, and they...

Sep 2023
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Manager

Culture, Value

With the way we are structured, there is an annual cost, and that is pretty much it. I can't think...

Sep 2023
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Manager

Relationship

CipherHealth is reactive to requests. They are able to work requests pretty well through their...

Sep 2023
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Manager

Relationship, Product

CipherHealth has done quite a bit of work on their data visualization. We have also done some...

Sep 2023
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Manager

Product

There was a time when we weren't hitting a standard level for something during rounds, so we used a...

Sep 2023
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Director

Product

We have reports pushed out to us, but they are pretty basic when it comes to how many people have...

Sep 2023
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Director

Operations

It is easy for us to find training videos and get new users started in the product. That might be...

Sep 2023
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Director

Relationship, Product

We have had a lot of issues with downtime in the past, but we haven't had those issues in a while.

Sep 2023
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Director

Product

We just started using CipherRounds for some of the audits we are doing. That seems to be working...

Sep 2023
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Director

Operations, Product

A lot of the things we request from the vendor go through a system committee first. We believe that...

Sep 2023
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VP/Other Executive

Product

CipherRounds is easy to use. We haven't had any issues with that. We are not asking a lot of...

Aug 2023
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CNO

Product

I see measurable data as a result of CipherRounds. It is part of the vendor's structure to provide...

Aug 2023
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CNO

Product

In CipherRounds, I can see the patient, the location, and the date of admission. It used to have...

Aug 2023
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CNO

Relationship, Product

I don't have any problems with the product. I never have to call the support team.

Aug 2023
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Manager

Product

There is a wealth of information available in CipherRounds. The system's data analytics piece is...

Aug 2023
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Manager

Product

CipherRounds works very well, but there are some things that the vendor could really improve to make...

Aug 2023
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Manager

Loyalty, Product

CipherHealth's road map is really good for what they are looking to do with the system. The vendor...

Aug 2023
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Manager

Relationship

CipherHealth's support is phenomenal. Our customer success person is tied into any issues. There...

Aug 2023
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Manager

Value

In terms of receiving our money's worth from the system, I am extremely satisfied. Our expectations...

Aug 2023
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(0)
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Manager

Culture

The vendor's purchasing structure is really weird, but they have restructured things to make more...

Aug 2023
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(0)
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Manager

Relationship, Operations

We had to do a pretty rough upgrade, but the vendor's support and patches were phenomenal. The...

Aug 2023
||
(0)
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Manager

Operations

As far as I am concerned, the vendor's training is perfect. Our customer success person created...

Aug 2023
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(0)
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Manager

Culture, Relationship

I meet with the vendor's salesperson and my customer success person regularly. They help us make...

Aug 2023
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(0)
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Manager

Relationship

CipherHealth's whole existence makes our lives easier. The vendor's willingness and ability to...

Aug 2023
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(0)
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Director

Product

Our issue isn't with the product. There are questions in the product that will trigger something for...

Jul 2023
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(0)
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Director

Loyalty, Product

I would buy the product again, but I would change some things. The product is all right. It meets...

Jul 2023
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Director

Relationship

The vendor's support is good. If we send them an email, then the vendor will respond in a timely...

Jul 2023
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Director

Relationship

I only reach out to the vendor when I need something, but they will send me an email once in a while...

Jul 2023
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(0)
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Director

Relationship, Product

The vendor delivers functionality, but they don't always resolve our concerns. So far, the product...

Jul 2023
||
(0)
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Director

Operations

The training that I attended was good. It was straightforward to follow and understand.

Jul 2023
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(0)
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VP/Other Executive

Loyalty

There are some companies that are a little smaller and newer than CipherHealth and are innovating...

Jul 2023
||
(0)
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VP/Other Executive

Relationship

CipherHealth doesn’t keep all their development timelines. CipherHealth is a slow developer. When...

Jun 2023
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(0)
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VP/Other Executive

Product

Rounding used to be great, but the last upgrade has been terrible. CipherRounds just got updated to...

Jun 2023
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(0)
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VP/Other Executive

Relationship, Product

We are building our own tools because CipherHealth didn't produce anything user friendly. They are...

Jun 2023
||
(0)
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Analyst/Coordinator

Relationship

We meet with CipherHealth, and they help us by giving us their insight into how the system works...

May 2023
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(0)
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Analyst/Coordinator

Relationship, Product

CipherRounds meets all of our needs. The data is very quick, so we have great turnaround times.

May 2023
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(0)
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VP/Other Executive

Product

CipherHealth pivots. When we had visitor restrictions during the COVID-19 pandemic, we were able to...

May 2023
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(0)
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VP/Other Executive

Culture, Product

We have had a bit of a glitch with the vendor's most recent upgrade.

May 2023
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(0)
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VP/Other Executive

Product, Value

The system doesn't drive tangible outcomes as much as we expected it to. The system will allow users...

May 2023
||
(0)
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VP/Other Executive

Relationship

The vendor is really good at all levels, and they know what our operations are like. They give us...

May 2023
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(0)
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VP/Other Executive

Product

Our nurses and leaders continually find new ways to use CipherRounds. We have expanded the solution...

May 2023
||
(0)
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VP/Other Executive

Product

Our nurses and leaders continually find new ways to use CipherRounds. We have expanded the solution...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

CipherHealth pivots. When we had visitor restrictions during the COVID-19 pandemic, we were able to...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Culture, Product

We have had a bit of a glitch with the vendor's most recent upgrade.

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product, Value

The system doesn't drive tangible outcomes as much as we expected it to. The system will allow users...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

The vendor is really good at all levels, and they know what our operations are like. They give us...

May 2023
||
(0)
 Thank you  Helpful

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VP/Other Executive

Relationship, Product

We have had some really problematic glitches with CipherRounds recently, and the vendor hasn’t been...

Apr 2023
||
(0)
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VP/Other Executive

Product

The product doesn’t integrate with or pull patient information from our EHR.

Apr 2023
||
(0)
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VP/Other Executive

Relationship, Product

As things have been upgraded, we have experienced unfortunate technical issues that have impacted...

Apr 2023
||
(0)
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VP/Other Executive

Relationship, Operations

Usually, we are the ones creating the vision of how to implement and use the tool. CipherHealth has...

Apr 2023
||
(0)
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VP/Other Executive

Relationship, Product

As things have been upgraded, we have experienced unfortunate technical issues that have impacted...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship, Operations

Usually, we are the ones creating the vision of how to implement and use the tool. CipherHealth has...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship, Product

We have had some really problematic glitches with CipherRounds recently, and the vendor hasn’t been...

Apr 2023
||
(0)
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VP/Other Executive

Product

The product doesn’t integrate with or pull patient information from our EHR.

Apr 2023
||
(0)
 Thank you  Helpful

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Analyst/Coordinator

Product

We think CipherRounds is fairly user friendly. We don’t see CipherRounds going away anytime soon. We...

Mar 2023
||
(0)
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Analyst/Coordinator

Operations

When new users are setting up an account, CipherRounds is a bit of a pain compared to other...

Mar 2023
||
(0)
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Analyst/Coordinator

Product

What sets CipherRounds apart is that it seems a lot more user friendly than other systems. It is...

Mar 2023
||
(0)
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Analyst/Coordinator

Relationship

When the vendor talks about upgrades, they are not proactive in offering things. Other vendors are...

Mar 2023
||
(0)
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Analyst/Coordinator

Product

We would wholeheartedly recommend CipherRounds. From purposeful rounding on patients to seamless...

Mar 2023
||
(0)
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Director

Relationship

At some point, the vendor pretty much turned over a lot of the pieces to us to manage, so we had to...

Mar 2023
||
(0)
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Director

Product, Value

CipherRounds is a good product when it is working. It drives our patient satisfaction where it needs...

Mar 2023
||
(0)
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Director

Relationship

I don't see a way for CipherHealth to improve things unless they make some changes to how they...

Mar 2023
||
(0)
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Director

Product

I would like to switch to something nimbler than CipherRounds. The follow-up piece of CipherRounds...

Mar 2023
||
(0)
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Director

Operations

The quality and effectiveness of CipherHealth's implementation were not perfect, but they were...

Mar 2023
||
(0)
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Director

Operations

CipherHealth has online training resources, but we need to have somebody whom we can interact with...

Mar 2023
||
(0)
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Director

Product

The vendor needs to improve the ways to connect with patients. We have to get a lot more creative to...

Mar 2023
||
(0)
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Director

Relationship

Over the first few years with CipherHealth, we had contacts we could reach out to, and they were...

Mar 2023
||
(0)
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