Commentary Summary
if you don't have a login, getting started is easy.
User Commentary
Sales and Contracting
CipherHealth is dishonest. They sold us something that they never came through on. They showed us a...
Login or Create an Account to see details.
ROI / Cost
We are looking to get rid of CipherRounds as fast as possible. When we ask for customizations, the...
Login or Create an Account to see details.
Functionality and Upgrades
The reporting piece in CipherRounds is inaccurate. The reporting piece works the way the vendor...
Login or Create an Account to see details.
Service and Support
We do not work with people on the CipherHealth side that are empowered to solve our problems. The...
Login or Create an Account to see details.
ROI / Cost
Our experience with CipherRounds is going well. We use the product to document the rounds that we...
Login or Create an Account to see details.
Functionality and Upgrades
I would like patients to be able to round on themselves, so to speak. Or I would like patients to be...
Login or Create an Account to see details.
Implementation and Training
I would like CipherHealth to offer more in-person implementation and training services. So far, our...
Login or Create an Account to see details.
Interfacing and Integration
CipherRounds could integrate better with our EMR. There are some things that the vendor offers that...
Login or Create an Account to see details.
Functionality and Upgrades
CipherRounds is slick and easy to use. The technology works great. It is very intuitive, and the...
Login or Create an Account to see details.
Interfacing and Integration
There is a lot more recognition software out there that hospitals are using now, and those software...
Login or Create an Account to see details.
Service and Support
The person who is responsible for our client relationship has been wonderful. I look forward to our...
Login or Create an Account to see details.
Functionality and Upgrades
There is an opportunity for improvement for CipherRounds around some of the reporting and what is...
Login or Create an Account to see details.
Future Outlook
Unfortunately, CipherRounds is not in our long-term plans. That doesn't necessarily have to do with...
Login or Create an Account to see details.
Functionality and Upgrades
Part of the challenge with the product’s functionality is just in how it is used by end users. In...
Login or Create an Account to see details.
Functionality and Upgrades
We have really liked the Caregrams, such as the recognition pieces and the comments reports. We can...
Login or Create an Account to see details.
Functionality and Upgrades
We are not able to utilize a few features of the tool that would give us more value. For example,...
Login or Create an Account to see details.
Other Observations & Comments
There are a lot of great tools that CipherHealth offers, so it would be beneficial as an...
Login or Create an Account to see details.
Relationship
There are many rounding platforms out there, and CipherRounds is truly one of the best not only...
Login or Create an Account to see details.
Functionality and Upgrades
The product is easy to create and adjust around, and it is great having the alerting feature to fix...
Login or Create an Account to see details.
Relationship
CipherHealth is easy to work with and gets better every year. They do what they say they will do and...
Login or Create an Account to see details.
Functionality and Upgrades
We get information through CipherRounds, but what matters is what we are doing with the information...
Login or Create an Account to see details.
Functionality and Upgrades
There are some quirks to the product, but we don't give training classes on the product at all. The...
Login or Create an Account to see details.
Service and Support
We do support by email, but CipherHealth does not have staffing over the weekend, so they could work...
Login or Create an Account to see details.
Relationship
We are probably one of CipherHealth’s most innovative clients, so we give the vendor a lot of ideas...
Login or Create an Account to see details.
Service and Support
We have an excellent relationship with CipherHealth because they have worked with us through the...
Login or Create an Account to see details.
Functionality and Upgrades
CipherRounds is user friendly. We just did a call with a neighboring hospital, and that hospital was...
Login or Create an Account to see details.
Service and Support
The number-one reason I personally love CipherHealth is their customer service and the way the...
Login or Create an Account to see details.
Service and Support
The support for CipherRounds has been pretty good. I don’t know that I have ever seen an executive...
Login or Create an Account to see details.
Lessons Learned
We recently saw some really good data from the vendor on our nurses' happiness with the system and...
Login or Create an Account to see details.
ROI / Cost
We have a really good contract with CipherHealth for some things. If we were paying more, we may not...
Login or Create an Account to see details.
Service and Support
CipherHealth has been responsive when we have put in tickets. When we have had issues, the people we...
Login or Create an Account to see details.
Functionality and Upgrades
The bulk of the time we have had CipherRounds, we have used it for patient experience rounds. We...
Login or Create an Account to see details.
Relationship
CipherRounds has a lot of potential either that we are not utilizing or that the vendor is not...
Login or Create an Account to see details.
Functionality and Upgrades
It is hard to enter information during or after the exchange with a patient. If clinicians are...
Login or Create an Account to see details.
Functionality and Upgrades
I liked the previous rounding solution we had. It was very easy to put other things into that...
Login or Create an Account to see details.
Relationship
CipherHealth is a little slow sometimes in keeping their promises. We could have started doing some...
Login or Create an Account to see details.
ROI / Cost
We have been utilizing CipherRounds for patient experience, and we have not seen improvement or seen...
Login or Create an Account to see details.
Functionality and Upgrades
We have expanded our use of the product, and everything I have heard has been generally positive. I...
Login or Create an Account to see details.
Implementation and Training
CipherRounds is a mature product. Based on what I understand, CipherRounds was what CipherHealth got...
Login or Create an Account to see details.
Interfacing and Integration
CipherHealth meets our expectations with integration. The system accepts the ADT data that we want...
Login or Create an Account to see details.
Functionality and Upgrades
CipherRounds has been widely adopted, and for users, the system is pretty easy to use. The product...
Login or Create an Account to see details.
Functionality and Upgrades
The reporting structure could be much better. We have asked for things in reports, and sometimes...
Login or Create an Account to see details.
Implementation and Training
There hasn't been a whole lot of on-site training, but part of that might be pandemic related. All...
Login or Create an Account to see details.
Interfacing and Integration
CipherRounds could integrate with the home health setting a lot more than it does. We could use help...
Login or Create an Account to see details.
Relationship
The cost of the product, the number of uses, and the ability to add scripts without being charged...
Login or Create an Account to see details.
Relationship
The company and the representatives are phenomenal. I have been super impressed with the staff...
Login or Create an Account to see details.
Functionality and Upgrades
CipherHealth has created a great product that provides great value. The product allows us to capture...
Login or Create an Account to see details.
ROI / Cost
The product is good and is pretty comparable to others on the market. CipherRounds does everything...
Login or Create an Account to see details.
Service and Support
We have experienced concerns with CipherHealth regarding three major components: implementation of...
Login or Create an Account to see details.
Relationship
CipherHealth is a pretty good company to work with. CipherHealth represents what they do and what...
Login or Create an Account to see details.
Interfacing and Integration
I have had some security concerns, but things have gone well with integration. The concerns are not...
Login or Create an Account to see details.
Functionality and Upgrades
End users can look at and use the app well. I would ding CipherHealth a bit for the dashboard...
Login or Create an Account to see details.
Service and Support
One complaint for CipherHealth is that phone support doesn't exist. It seems as if CipherHealth is...
Login or Create an Account to see details.
Technology
On the back end, using reports and trying to extract data from the system itself is not very easy....
Login or Create an Account to see details.
Functionality and Upgrades
With minimal training or even no training at all, our leaders and nurse managers can utilize...
Login or Create an Account to see details.
Functionality and Upgrades
CipherRounds is very user friendly. We have the option to use it on tablets, phones, or desktops. It...
Login or Create an Account to see details.
Functionality and Upgrades
The vendor recently launched a new platform for their reports and dashboards, and they obviously...
Login or Create an Account to see details.
Relationship
The vendor helps us with our scripts. During the COVID-19 pandemic, we were struggling, and rounding...
Login or Create an Account to see details.
Relationship
CipherHealth is the best partner that I have worked with because of the collaboration that I have...
Login or Create an Account to see details.
ROI / Cost
Our compliance rate is terrible with CipherRounds. Since we barely use the product, I don't think it...
Login or Create an Account to see details.
Service and Support
CipherHealth's customer service is excellent. My representative is amazing, and when I call, that...
Login or Create an Account to see details.
Functionality and Upgrades
CipherRounds is very easy to use. Our people like the product itself, but it doesn't really manage...
Login or Create an Account to see details.
Future Outlook
There are a lot of things that CipherRounds does really well, but its lack of an archiving portion...
Login or Create an Account to see details.
Functionality and Upgrades
CipherRounds works really well, and we have been able to optimize it for use within our system....
Login or Create an Account to see details.
Interfacing and Integration
What is going well with CipherRounds is the integration with our medical records. We can see when a...
Login or Create an Account to see details.
Relationship
CipherHealth is very good at taking feedback, listening to what is needed, and coming up with...
Login or Create an Account to see details.
ROI / Cost
One of the outcomes we have seen with CipherRounds is the ability to see when nurse managers or...
Login or Create an Account to see details.
Relationship
CipherHealth has gotten to a better place, and they understand their customers a lot better than before....
Login or Create an Account to see details.
Relationship
CipherHealth is a good company because they are young, nimble, and smart. They did a good job of...
Login or Create an Account to see details.
Functionality and Upgrades
One of the downsides of CipherRounds is that, though the product has a giant database, the reporting...
Login or Create an Account to see details.
Functionality and Upgrades
CipherHealth delivers more than we are able to use. The vendor has a lot of things, but sometimes...
Login or Create an Account to see details.
ROI / Cost
The biggest outcome from the product has been the ability to capture opportunities and get those...
Login or Create an Account to see details.
Relationship
On the whole, our experience with CipherHealth has been very good. The vendor has been a very strong...
Login or Create an Account to see details.
Functionality and Upgrades
The vendor is very forward with innovation. So when they are developing something, they engage us to...
Login or Create an Account to see details.
ROI / Cost
The vendor doesn’t nickel-and-dime us. In fact, they do the opposite. Most of the time when the...
Login or Create an Account to see details.
Functionality and Upgrades
For end users who are using the product on the front end and putting in information, the product is...
Login or Create an Account to see details.
Functionality and Upgrades
We really struggle with CipherRounds' reporting. Entering information into the tool is easy and...
Login or Create an Account to see details.
Relationship
CipherHealth is very responsive, and they have been helpful with our HIE team. The vendor and our...
Login or Create an Account to see details.
Relationship
CipherHealth is great. CipherRounds continues to be an integral, core function of our operations. We...
Login or Create an Account to see details.
Service and Support
CipherHealth is very responsive and helpful. They have a really good support team, and they are...
Login or Create an Account to see details.
Functionality and Upgrades
Sometimes CipherHealth’s platform on the web is a bit difficult to navigate. We don't direct many...
Login or Create an Account to see details.
ROI / Cost
It is easy for us to pull data from CipherRounds' dashboard. It just takes time and training for us...
Login or Create an Account to see details.
Functionality and Upgrades
The only real challenge that we have had with the solution has been on its back end. The vendor...
Login or Create an Account to see details.
Functionality and Upgrades
We would be open to buying CipherRounds again. When we did our RFP, CipherRounds was at the top of...
Login or Create an Account to see details.
Service and Support
CipherHealth is responsive when it comes to support. Our customer service specialist is excellent....
Login or Create an Account to see details.
Functionality and Upgrades
CipherRounds is doing great with what we have up and running right now. We have gotten a lot of...
Login or Create an Account to see details.
Relationship
CipherHealth keeps all promises and is responsive. A lot of times, we had our own challenges with...
Login or Create an Account to see details.
Service and Support
The vendor has a tool that lets me know when there are issues or when things are happening to the system....
Login or Create an Account to see details.
Service and Support
I don't think I have met anyone above my customer success team from the vendor organization. It...
Login or Create an Account to see details.
ROI / Cost
The system's long-term use is at a turning point. Culturally, the system is not doing as well as we...
Login or Create an Account to see details.
Relationship
The vendor shows up for the big things. With little things, the vendor tells us they can do those...
Login or Create an Account to see details.
ROI / Cost
The vendor has been flexible with their rates in some ways, and they have come through on addendums...
Login or Create an Account to see details.
Functionality and Upgrades
When I add a new location in our EHR, I have to wait until a patient has been bedded in order to ask...
Login or Create an Account to see details.
Functionality and Upgrades
When the user is logging the data on the script, that is good. That is the part that really matters...
Login or Create an Account to see details.
Future Outlook
The product is probably not part of our long-term plans. We will never be without a rounding tool....
Login or Create an Account to see details.
ROI / Cost
The system is one big cost, so the vendor doesn’t nickel-and-dime us on anything. That is part of...
Login or Create an Account to see details.
Implementation and Training
The vendor has grown too big, and now it is like a miracle to get them to do an implementation on...
Login or Create an Account to see details.
Functionality and Upgrades
The application is fairly straightforward, but the user management is not. If the users can even get...
Login or Create an Account to see details.
Implementation and Training
The product is so easy once we know what we are doing. There isn’t much additional training needed....
Login or Create an Account to see details.
Relationship
I wasn’t here when the vendor first sold us the product. The system has functionality that the...
Login or Create an Account to see details.
Service and Support
I have never used the vendor's phone support. Most people use the vendor's web support. The vendor...
Login or Create an Account to see details.
Future Outlook
A year from now, my satisfaction with the vendor will be the same. I know what the vendor offers,...
Login or Create an Account to see details.
Featured Reports
Preferences