CipherRounds Commentary
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Subject Expert
Trey Dye
Research Director
Commentary Summary
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User Commentary
Product
It would be nice if there were an integration between CipherRounds and the feedback portion of our...
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Relationship
CipherHealth is willing to work with us. Their product isn't the best, but their support is good....
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Product
I like CipherRounds. From an admin perspective, I would like us to have more control of the system's...
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Relationship, Product, Value
Before CipherRounds, we reached a very small percentage of our patients. Now we are able to get...
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Relationship, Operations
CipherHealth worked with us to customize the solution to exactly what we needed. They did things...
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Relationship
A couple of years ago, we had a representative who wasn't very responsive, so we talked to...
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Value
When we have vendors that don't avoid charging us for every little thing, we do not renew their...
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Operations
We would just like more structured training from CipherHealth. The great majority of people don’t...
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Relationship
CipherHealth is a great company. They are responsive to our needs, and they are able to work with us...
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Operations, Product
I have had a good experience with CipherRounds. It is reliable and malleable to my needs. It is also...
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Culture
CipherRounds works exactly as CipherHealth told us it would, and it is highly customizable.
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Loyalty
It is hard to know whether CipherRounds is part of our long-term plans because of how fast...
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Product
I would like to see more AI features in the future. I also want trainings to be more tailored to my...
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Product
CipherRounds is super easy to use for leaders and staff, and it is a good system. It rarely goes...
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Operations
The implementation of CipherRounds a few years ago was very simple. CipherHealth just made it so...
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Relationship
CipherHealth’s support people are very timely, efficient, and responsive when I send them an email...
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Relationship, Product
CipherHealth gives me information, but we own the actions in changing things like outcomes. They...
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Relationship, Operations, Product
I have never had any issues with upgrades. There was an upgrade that had a couple of bugs, but it...
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Culture
With CipherHealth, we have a bundled payment mechanism, so I don't hear complaints about extra...
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Culture, Loyalty
The vendor will come up with something new. We may not buy it, but they will offer it and tell us...
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Product
We primarily just use CipherRounds for the rounding tool. It is performing pretty well. One thing I...
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Value
One of CipherRounds’ strengths is that we can have rounding scripts in a number of different areas...
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Product
The CipherRounds UI on the patient side is better than other UIs I have seen in the industry because...
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Relationship
CipherHealth’s support is decent. But we have had CipherRounds go down quite a bit.
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Operations, Product
Our nursing staff members are not using CipherRounds as much anymore, and the problem is that they...
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Loyalty
We renewed our contract with CipherHealth. My hesitation is that there are vendors doing new things...
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Value
I would tell others that CipherRounds is obviously an expensive product but that they would get...
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Relationship
I love working with CipherHealth, and I love that they have best practices. If I need something, my...
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Relationship
What sets CipherHealth apart is our vendor representative and their responsiveness. They are so...
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Product
One opportunity area is how CipherRounds interconnects with our EHR. I don't know whether the issue...
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Product
CipherRounds' availability and usability set it apart. We don't have to use iPads; we can use our...
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Loyalty
We are switching to a different vendor, and that decision wasn't ours. Our organization designed...
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Relationship, Product
Recently, the vendor deployed an emergency fix. The bad news is there was a flaw in the first place....
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Loyalty, Product
The reporting offering within the application could be better. I have a comparison for reporting in...
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Loyalty, Product
We could have a Lamborghini, but if we have someone who doesn't understand how to drive a...
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Relationship
CipherHealth’s support is really great. I love their support people. They are generally pretty...
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Product
CipherRounds generally works very well. It is a useful, good product. The ease of use with the...
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Relationship
As far as shortcomings go, the turnover seems pretty high with the account managers. I think they...
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Relationship
CipherHealth tries to keep their promises, but I don't know that any vendor keeps all their...
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Relationship
CipherRounds is a good product. We like that we can now do rounds in the ER and rehab. We can use...
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Relationship, Product
In the past, if we had a problem with reporting in CipherRounds, we had to jump back to our email...
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Relationship
When we need to put in a support ticket or anything, CipherHealth is so responsive. There is someone...
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Operations
Because CipherHealth has grown so large, we have a separate implementation team rather than using...
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Product
From a user perspective, the actual CipherRounds tool is very flexible and very intuitive, and it...
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Operations
CipherHealth needs more organization with upgrades. The problem CipherHealth has is they have turned...
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Loyalty
CipherRounds works, but I would not choose it again. We like to have technology partners that we can...
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Product
CipherHealth is the incumbent when it comes to rounding, so they have integrations and some other...
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Culture, Value
Part of the problem is every time we turn around, there is another charge. Our volumes went up. I...
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Product
CipherRounds obviously integrates with Epic's system for patient lists and other things, but when we...
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Operations, Product
Once the product was rolled out, it was good to go. We had no problems with it. The only time we...
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Operations
We don't really do ongoing training with CipherRounds. Once someone knows how to use it, they know...
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Relationship
Initially, when I started using the product, the team was accessible, and I didn’t have any concerns...
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Value
I would buy CipherRounds again, but I would rephrase or tweak some of the questions that are asked....
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Loyalty, Product
CipherHealth’s upgrades are all online. They are just like a normal application on a phone, so we...
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Product, Value
Overall, unfortunately, we haven't been able to 100% say that the rounding data has increased our...
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Relationship, Product
The product is a pretty easy tool to use. The layout is nice. The text and stuff are nice to look...
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Loyalty, Relationship, Product
The vendor’s weakness would be that the reporting isn't very user friendly. For the most part,...
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Relationship
Overall, CipherRounds is a good tool. It is beneficial. We get pretty good data from the...
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Product
The integration between the Epic system and CipherRounds works pretty well. Sometimes there are...
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Product
One piece we haven't done in CipherRounds is tie things into the recognition system, and I don't...
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Loyalty, Product
I don't know whether we are going to look for another rounding partner. Based on my experience, the...
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Relationship, Operations
CipherHealth has good support. In the beginning when we launched, everybody showed up and gave face,...
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Culture, Loyalty
Recently, I asked CipherHealth if we could marry that data again because we were doing all these...
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Loyalty, Relationship
When we first partnered with CipherHealth, they had a strong presence and good, highly engaged...
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Product, Value
When we first launched CipherRounds, we were able to marry our data using our patient satisfaction...
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Loyalty, Product
CipherRounds is attached to our medical record, so we can see all the patients as they are coming in...
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Loyalty, Product
For real-time rounding and real-time patient feedback, CipherRounds is the only system that we are...
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