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CipherRounds Comments
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User Commentary
Manager
During the pandemic, there were some fits and starts with our rounding because we didn't want to...
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Manager
CipherHealth moved to a remote format, and there is an ongoing migration of modifications that...
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Manager
We did have a bit of a problem with some of the remote devices because some people get out of sync...
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Manager
When CipherHealth has done training for us, they have deployed great support, but training hasn’t...
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Manager
CipherHealth has big ideas, and they are bringing them home. They have some new support staff, and...
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VP/Other Executive
CipherRounds has been really good. We have launched the nurse bedside rounding, leader rounding,...
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Director
I am not really sure what is going to happen with CipherRounds. There hasn't been any talk of...
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Director
There is variety in the way we use the product. The interface is not user friendly for all of our...
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Director
Our product success manager is phenomenal. The success manager is really incredible and has taken...
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Director
We have a really good client support specialist. We meet regularly. The specialist continually...
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Director
The product works very well. It is simple to use. Occasionally, we have some hiccups with the feed...
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Director
We use CipherRounds as an accountability tool to ensure we are rounding. The feedback we get is very...
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Director
Our support people are very good, and we meet regularly, but it seems like there is sometimes...
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Director
I would like to see more sophisticated back-end reporting. I don't think that is too much to ask for...
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Director
I think if the vendor embellished the ancillary features, such as reporting and community support,...
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Director
The vendor is super proactive. They always email us and tell us about things they think might...
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Director
There is no additional layer of analysis. It would be nice to see trends. We have a lot of scripts...
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Manager
There have been certain components of our relationship with CipherHealth that have been excellent....
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Manager
We have had challenges and frustrations around reporting and trying to get the data that our...
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Manager
We are very interested in nurse-leader rounding when it comes to being able to set actionable goals....
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Manager
CipherHealth doesn't have a reporting system in process that calculates discharge rounds. I have to...
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Manager
The person that we work with from CipherHealth has been great. The one-on-one work with the vendor...
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Manager
We learned a lot during the process of implementing the system, and that gave us a better idea of...
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Manager
The training from CipherHealth was helpful. They came on-site to provide assistance. They did...
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Manager
The system is really easy for end users to navigate. There are just a few people that have had challenges....
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Manager
We use CipherRounds as a proactive measure to identify whether the initiatives that we use...
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CNO
We have had limited use of the product because of COVID-19. We wanted to protect staff members and...
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VP/Other Executive
There is a question about whether we will continue with CipherRounds or make a change. The other...
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VP/Other Executive
I have had a ton of changes on my CipherHealth account team that I am a little disappointed in. The...
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VP/Other Executive
The executive involvement is lagging right now. Early on, I had access to more senior people, and...
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VP/Other Executive
CipherRounds is a good piece of technology. It is very helpful and gives us good insight, but if...
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VP/Other Executive
CipherHealth avoids charging for every little thing. In fact, we kind of renegotiated our contract...
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VP/Other Executive
CipherHealth sent people here and gave us a ton of time and resources for training. CipherHealth...
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Manager
The ongoing support is really good. When I need help, CipherHealth is very helpful. Anytime that I...
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Manager
The product is easy and does exactly what the vendor says it does. However, the data is only as good...
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Director
It used to be simple to implement or change a script, but CipherHealth has changed the process. Now...
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Director
If I wanted to run a weekly advanced report from CipherHealth's platform, I would have to go in and...
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Director
I have found CipherHealth to be extremely supportive and innovative during the COVID-19 crisis. They...
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Director
We are always trying to expand different use cases for the tool. As CipherHealth has grown, they...
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Analyst/Coordinator
For the most part, CipherHealth is very good at keeping their promises and making sure that they...
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Analyst/Coordinator
CipherRounds works pretty well for us. The system's navigation is great, and the system is pretty...
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Analyst/Coordinator
CipherHealth helps out with training us, and we train our nurses or whoever will be doing the...
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Analyst/Coordinator
The rounding in CipherRounds has changed since COVID-19 started. We have been doing telephonic...
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Analyst/Coordinator
If someone asked about CipherRounds, I would tell that person that the tool is good for document...
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VP/Other Executive
The system's drawback is its inability to retain historical information. There is no way to manage...
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VP/Other Executive
I really like the platform, and it has definitely met our needs. CipherHealth is pretty honest, and...
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VP/Other Executive
CipherHealth's people are exceptionally easy to talk to. They are very helpful in terms of how we...
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Director
CipherHealth does what we need them to do. They are pretty good at what they do. CipherRounds is...
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Director
I don’t remember whether I got training for CipherRounds. Maybe there really wasn’t much training; I...
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Director
I haven’t had to really use CipherHealth’s support much. We have representatives that we can reach...
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Analyst/Coordinator
We used CipherRounds before COVID-19 hit. Once it did, we stopped rounding and going in patient...
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Analyst/Coordinator
CipherHealth sends out information to let us know when there is an upgrade available. We have a...
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Director
CipherHealth has absolutely kept all of their promises. CipherHealth has been top notch. We have had...
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Director
CipherHealth doesn't charge for every little thing. They actually offer very flexible pricing. I am...
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Director
CipherHealth is excellent with implementation. My own team is not so great. We tend to complicate...
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Director
The training from CipherHealth was very effective. They did everything they could. We had some...
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Director
Our customer success manager is a rock star. We pretty much never have to call support because our...
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Director
The vice president and the leadership have all been wonderful. The vendor has been very...
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Manager
The product is part of our long-term plans. One of our long-term initiatives as an organization is...
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Manager
CipherHealth avoids charging for every little thing. The vendor has been pretty good about all of...
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Manager
I am really satisfied with CipherRounds. We are looking at expanding into our ambulatory care...
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Manager
I feel that CipherHealth has been a fantastic partner. I really believe that our success is the...
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Director
We have had a lot of ongoing issues with the vendor's support. The support has been our biggest...
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Manager
The difference between the two representatives we have had has been night and day. The current...
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Manager
On the inpatient side, CipherHealth didn't charge for every little thing. They were trying to extend...
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Manager
There really isn't any training for CipherRounds. If we were going to keep it, I would ask for more...
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Manager
For better interoperability, CipherRounds could have more transparency with the technical piece.
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Manager
The tool is fairly simple, but it is really hard to see the information that a person needs in order...
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Manager
We haven't seen the system affect our HCAHP scores at all. CipherHealth obviously upgrades some of...
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Manager
CipherHealth didn't call us until after we decided not to renew the contract. If they had been a lot...
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Manager
The hard part is the fact that the rounding tool is separate from the voice tool. The voice piece of...
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Manager
The problem with rounding tools is the tech support. Anytime we have an issue with a staff member...
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Manager
We are not renewing the contract for CipherRounds. The analytics have always been really bad. We had...
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Analyst/Coordinator
CipherHealth has really supported us through the COVID-19 crisis. There is nothing they haven’t...
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Analyst/Coordinator
The problem with CipherRounds is we are small and wear so many hats, so for us, it isn't a priority...
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Analyst/Coordinator
I do wish CipherRounds were a bit more automated so that we could have patients answer the...
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Analyst/Coordinator
CipherHealth has been very supportive of us during the COVID-19 crisis. They presented us with...
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Analyst/Coordinator
The vendor is very supportive. Their help desk people are very good. The vendor's services have been...
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