CipherRounds Commentary
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Subject Expert
Trey Dye
Research Director
Commentary Summary
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User Commentary
Operations, Product
Once the product was rolled out, it was good to go. We had no problems with it. The only time we...
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Operations
We don't really do ongoing training with CipherRounds. Once someone knows how to use it, they know...
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Relationship
Initially, when I started using the product, the team was accessible, and I didn’t have any concerns...
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Value
I would buy CipherRounds again, but I would rephrase or tweak some of the questions that are asked....
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Loyalty, Product
CipherHealth’s upgrades are all online. They are just like a normal application on a phone, so we...
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Product, Value
Overall, unfortunately, we haven't been able to 100% say that the rounding data has increased our...
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Relationship, Product
The product is a pretty easy tool to use. The layout is nice. The text and stuff are nice to look...
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Loyalty, Relationship, Product
The vendor’s weakness would be that the reporting isn't very user friendly. For the most part,...
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Relationship
Overall, CipherRounds is a good tool. It is beneficial. We get pretty good data from the...
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Product
The integration between the Epic system and CipherRounds works pretty well. Sometimes there are...
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Product
One piece we haven't done in CipherRounds is tie things into the recognition system, and I don't...
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Loyalty, Product
I don't know whether we are going to look for another rounding partner. Based on my experience, the...
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Relationship, Operations
CipherHealth has good support. In the beginning when we launched, everybody showed up and gave face,...
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Culture, Loyalty
Recently, I asked CipherHealth if we could marry that data again because we were doing all these...
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Loyalty, Relationship
When we first partnered with CipherHealth, they had a strong presence and good, highly engaged...
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Product, Value
When we first launched CipherRounds, we were able to marry our data using our patient satisfaction...
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Loyalty, Product
CipherRounds is attached to our medical record, so we can see all the patients as they are coming in...
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Loyalty, Product
For real-time rounding and real-time patient feedback, CipherRounds is the only system that we are...
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Relationship
With CipherHealth, there was a report that I asked for that I couldn't get. They do give a lot of...
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Loyalty
We use CipherRounds for our rounding, and we can quickly put in which case we have rounded on. The...
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Product
I really like CipherRounds. We can access it, and we usually have it on our phones. CipherHealth has...
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Product, Value
Our nursing staff has a moderately increased workload due to rounding being an additional duty to be...
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Relationship
There is other technology out there that gives a more targeted approach and focus and also reduces...
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Product
CipherRounds doesn’t integrate with our employee recognition program, so we can't recognize somebody...
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Product, Value
CipherRounds' reports are second to none. It is very easy to have transparency, visibility, and...
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Culture, Value
I have worked with CipherHealth and other organizations. A vendor will show themselves to be a...
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Product
The CipherRounds platform is super customizable, and we are using it for the conscious patient...
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Product, Value
Nursing leaders used to have to track who was supposed to round on their unit and what patients got...
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Product, Value
The vendor is capable of doing so much that a lot of vendors don't provide or have issues with....
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Relationship
The vendor did a powwow with us. They brought in their leadership, and they are now modifying things...
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Loyalty, Product
I would definitely buy CipherRounds again, though I would go in with a different strategy. Knowing...
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Culture
I have worked pretty closely with someone from the vendor's sales team. The vendor has offered stuff...
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Product
There are very obvious things the vendor could provide for reporting and data gathering that would...
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Culture, Relationship
I have only been able to talk to the vendor's salesperson and our customer success representative....
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Product
There are some discrepancies between the system's handheld and desktop functionalities. On desktop,...
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Product, Value
CipherRounds is an exceptional tool because it provides us with the ability to anticipate safety...
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Relationship
The support that we get from the vendor is exceptional. The vendor's turnaround times are very fast....
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Product
There is a lack of intuitive capabilities with the system's reports and the analytical capabilities...
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Loyalty, Value
CipherRounds has increased our workload, but our hope is that we will be able to use the tool's...
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Loyalty, Relationship
There are some pros and cons with CipherRounds. Our program manager at CipherHealth has been helpful...
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Relationship, Product
We are now getting communications from CipherHealth. We get notifications about system updates and...
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Loyalty
Things with CipherRounds are somewhat inconsistent. When we are on the right track with...
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Operations
I do all of the training for CipherRounds. There haven’t been a lot of resources from CipherHealth....
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Relationship, Operations
CipherRounds is fairly easy to use. The scripting is pretty simple. As I open tickets, CipherHealth...
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Product
The data we were told would come from CipherRounds isn’t consistent. We have a lot of open issues...
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Relationship
When I open a support ticket, I get an automatic reply. I think the automatic reply says that...
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Product
We like the ability to issue alerts straight from the tool versus having to go and put in a separate...
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Operations
CipherHealth’s implementation team is very good, and anytime we have a new project, we get an...
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Loyalty, Relationship, Product
CipherHealth is good at listening and gathering customer feedback, but they are a smaller company....
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Product
We are really happy with the rounding tool. Different generations who grew up with technology find...
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Relationship
The vendor is very much engaged in trying to help us solve their shortcomings. They are really...
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Product, Value
CipherRounds decreases our workload because it allows nursing auditors and floor nurses to quickly...
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Value
CipherHealth has never disappointed me or not been able to do something that they have claimed to be...
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Relationship
CipherHealth is very easy to work with. I haven't had to do a lot of troubleshooting, so my...
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Product
The way CipherHealth designed CipherRounds significantly increases work for nurses. CipherHealth...
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Value
For what we need the tool to do, CipherRounds is pretty darn simple. And I think the cost is...
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Relationship, Product
CipherHealth’s tool is pretty simple, but I think they try to overly complicate processes sometimes....
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Culture, Loyalty
We are getting rid of CipherRounds because I can build the same stuff in our new EMR. Furthermore,...
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Relationship
CipherHealth has been good to work with. I have not had to use CipherHealth’s support much....
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Operations, Product
The integration for CipherRounds was very easy; it didn't require excessive amounts of information....
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Operations, Product
CipherRounds' design is easy to use for the people entering information. The system is quick and...
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Loyalty
The main reason we are going to discontinue using CipherRounds is CipherHealth's customer service....
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Culture
CipherHealth didn't come through on any of the things they sold us on. CipherHealth promised...
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Product
CipherRounds is on all the devices we use. It is the rounding tool that we use, and when it comes...
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Relationship
CipherHealth has had a lot of growth in the last several years, and I have seen the changes within...
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Operations
When CipherHealth does training, it is always good.
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Loyalty, Relationship
CipherHealth is good at adapting. They have leaders in place to do what needs to be done, and they...
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Culture, Value
With the way we are structured, there is an annual cost, and that is pretty much it. I can't think...
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Relationship
CipherHealth is reactive to requests. They are able to work requests pretty well through their...
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Relationship, Product
CipherHealth has done quite a bit of work on their data visualization. We have also done some...
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Product
There was a time when we weren't hitting a standard level for something during rounds, so we used a...
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Product
We have reports pushed out to us, but they are pretty basic when it comes to how many people have...
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Operations
It is easy for us to find training videos and get new users started in the product. That might be...
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Relationship, Product
We have had a lot of issues with downtime in the past, but we haven't had those issues in a while.
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Product
We just started using CipherRounds for some of the audits we are doing. That seems to be working...
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Operations, Product
A lot of the things we request from the vendor go through a system committee first. We believe that...
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Product
CipherRounds is easy to use. We haven't had any issues with that. We are not asking a lot of...
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Product
I see measurable data as a result of CipherRounds. It is part of the vendor's structure to provide...
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Product
In CipherRounds, I can see the patient, the location, and the date of admission. It used to have...
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Relationship, Product
I don't have any problems with the product. I never have to call the support team.
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Product
There is a wealth of information available in CipherRounds. The system's data analytics piece is...
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Product
CipherRounds works very well, but there are some things that the vendor could really improve to make...
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Loyalty, Product
CipherHealth's road map is really good for what they are looking to do with the system. The vendor...
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Relationship
CipherHealth's support is phenomenal. Our customer success person is tied into any issues. There...
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Value
In terms of receiving our money's worth from the system, I am extremely satisfied. Our expectations...
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Culture
The vendor's purchasing structure is really weird, but they have restructured things to make more...
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Relationship, Operations
We had to do a pretty rough upgrade, but the vendor's support and patches were phenomenal. The...
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Operations
As far as I am concerned, the vendor's training is perfect. Our customer success person created...
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Culture, Relationship
I meet with the vendor's salesperson and my customer success person regularly. They help us make...
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Relationship
CipherHealth's whole existence makes our lives easier. The vendor's willingness and ability to...
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