CipherRounds Commentary
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Trey Dye
Research Director
KLAS Research Director - Trey Dye
 
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Analyst/Coordinator

Product

It would be nice if there were an integration between CipherRounds and the feedback portion of our...

Jun 2025
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Analyst/Coordinator

Relationship

CipherHealth is willing to work with us. Their product isn't the best, but their support is good....

Jun 2025
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Analyst/Coordinator

Product

I like CipherRounds. From an admin perspective, I would like us to have more control of the system's...

Jun 2025
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VP/Other Executive

Relationship, Product, Value

Before CipherRounds, we reached a very small percentage of our patients. Now we are able to get...

May 2025
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VP/Other Executive

Relationship, Operations

CipherHealth worked with us to customize the solution to exactly what we needed. They did things...

May 2025
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VP/Other Executive

Relationship

A couple of years ago, we had a representative who wasn't very responsive, so we talked to...

May 2025
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VP/Other Executive

Value

When we have vendors that don't avoid charging us for every little thing, we do not renew their...

May 2025
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Director

Operations

We would just like more structured training from CipherHealth. The great majority of people don’t...

Apr 2025
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Director

Relationship

CipherHealth is a great company. They are responsive to our needs, and they are able to work with us...

Apr 2025
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Director

Operations, Product

I have had a good experience with CipherRounds. It is reliable and malleable to my needs. It is also...

Apr 2025
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VP/Other Executive

Culture

CipherRounds works exactly as CipherHealth told us it would, and it is highly customizable.

Mar 2025
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VP/Other Executive

Loyalty

It is hard to know whether CipherRounds is part of our long-term plans because of how fast...

Mar 2025
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Director

Product

I would like to see more AI features in the future. I also want trainings to be more tailored to my...

Jan 2025
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CNO

Product

CipherRounds is super easy to use for leaders and staff, and it is a good system. It rarely goes...

Dec 2024
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CNO

Operations

The implementation of CipherRounds a few years ago was very simple. CipherHealth just made it so...

Dec 2024
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CNO

Relationship

CipherHealth’s support people are very timely, efficient, and responsive when I send them an email...

Dec 2024
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CNO

Relationship, Product

CipherHealth gives me information, but we own the actions in changing things like outcomes. They...

Dec 2024
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Analyst/Coordinator

Relationship, Operations, Product

I have never had any issues with upgrades. There was an upgrade that had a couple of bugs, but it...

Dec 2024
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Analyst/Coordinator

Culture

With CipherHealth, we have a bundled payment mechanism, so I don't hear complaints about extra...

Dec 2024
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Analyst/Coordinator

Culture, Loyalty

The vendor will come up with something new. We may not buy it, but they will offer it and tell us...

Dec 2024
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Analyst/Coordinator

Product

We primarily just use CipherRounds for the rounding tool. It is performing pretty well. One thing I...

Dec 2024
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VP/Other Executive

Value

One of CipherRounds’ strengths is that we can have rounding scripts in a number of different areas...

Dec 2024
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VP/Other Executive

Product

The CipherRounds UI on the patient side is better than other UIs I have seen in the industry because...

Dec 2024
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VP/Other Executive

Relationship

CipherHealth’s support is decent. But we have had CipherRounds go down quite a bit.

Dec 2024
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VP/Other Executive

Operations, Product

Our nursing staff members are not using CipherRounds as much anymore, and the problem is that they...

Dec 2024
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VP/Other Executive

Loyalty

We renewed our contract with CipherHealth. My hesitation is that there are vendors doing new things...

Dec 2024
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Director

Value

I would tell others that CipherRounds is obviously an expensive product but that they would get...

Nov 2024
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Director

Relationship

I love working with CipherHealth, and I love that they have best practices. If I need something, my...

Nov 2024
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Director

Relationship

What sets CipherHealth apart is our vendor representative and their responsiveness. They are so...

Nov 2024
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Director

Product

One opportunity area is how CipherRounds interconnects with our EHR. I don't know whether the issue...

Nov 2024
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Director

Product

CipherRounds' availability and usability set it apart. We don't have to use iPads; we can use our...

Nov 2024
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Director

Loyalty

We are switching to a different vendor, and that decision wasn't ours. Our organization designed...

Nov 2024
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Manager

Relationship, Product

Recently, the vendor deployed an emergency fix. The bad news is there was a flaw in the first place....

Nov 2024
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Manager

Loyalty, Product

The reporting offering within the application could be better. I have a comparison for reporting in...

Nov 2024
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Manager

Loyalty, Product

We could have a Lamborghini, but if we have someone who doesn't understand how to drive a...

Nov 2024
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Manager

Relationship

CipherHealth’s support is really great. I love their support people. They are generally pretty...

Nov 2024
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Manager

Product

CipherRounds generally works very well. It is a useful, good product. The ease of use with the...

Nov 2024
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Manager

Relationship

As far as shortcomings go, the turnover seems pretty high with the account managers. I think they...

Nov 2024
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Manager

Relationship

CipherHealth tries to keep their promises, but I don't know that any vendor keeps all their...

Nov 2024
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Analyst/Coordinator

Relationship

CipherRounds is a good product. We like that we can now do rounds in the ER and rehab. We can use...

Nov 2024
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Director

Relationship, Product

In the past, if we had a problem with reporting in CipherRounds, we had to jump back to our email...

Oct 2024
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Director

Relationship

When we need to put in a support ticket or anything, CipherHealth is so responsive. There is someone...

Oct 2024
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Director

Operations

Because CipherHealth has grown so large, we have a separate implementation team rather than using...

Oct 2024
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Director

Product

From a user perspective, the actual CipherRounds tool is very flexible and very intuitive, and it...

Oct 2024
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VP/Other Executive

Operations

CipherHealth needs more organization with upgrades. The problem CipherHealth has is they have turned...

Oct 2024
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VP/Other Executive

Loyalty

CipherRounds works, but I would not choose it again. We like to have technology partners that we can...

Oct 2024
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VP/Other Executive

Product

CipherHealth is the incumbent when it comes to rounding, so they have integrations and some other...

Oct 2024
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VP/Other Executive

Culture, Value

Part of the problem is every time we turn around, there is another charge. Our volumes went up. I...

Oct 2024
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VP/Other Executive

Product

CipherRounds obviously integrates with Epic's system for patient lists and other things, but when we...

Oct 2024
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Director

Operations, Product

Once the product was rolled out, it was good to go. We had no problems with it. The only time we...

Jul 2024
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Director

Operations

We don't really do ongoing training with CipherRounds. Once someone knows how to use it, they know...

Jul 2024
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Director

Relationship

Initially, when I started using the product, the team was accessible, and I didn’t have any concerns...

Jul 2024
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Director

Value

I would buy CipherRounds again, but I would rephrase or tweak some of the questions that are asked....

Jul 2024
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Analyst/Coordinator

Loyalty, Product

CipherHealth’s upgrades are all online. They are just like a normal application on a phone, so we...

Jul 2024
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Analyst/Coordinator

Product, Value

Overall, unfortunately, we haven't been able to 100% say that the rounding data has increased our...

Jul 2024
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Analyst/Coordinator

Relationship, Product

The product is a pretty easy tool to use. The layout is nice. The text and stuff are nice to look...

Jul 2024
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Analyst/Coordinator

Loyalty, Relationship, Product

The vendor’s weakness would be that the reporting isn't very user friendly. For the most part,...

Jul 2024
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Analyst/Coordinator

Relationship

Overall, CipherRounds is a good tool. It is beneficial. We get pretty good data from the...

Jul 2024
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Analyst/Coordinator

Product

The integration between the Epic system and CipherRounds works pretty well. Sometimes there are...

Jul 2024
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Director

Product

One piece we haven't done in CipherRounds is tie things into the recognition system, and I don't...

Jul 2024
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Director

Loyalty, Product

I don't know whether we are going to look for another rounding partner. Based on my experience, the...

Jul 2024
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Director

Relationship, Operations

CipherHealth has good support. In the beginning when we launched, everybody showed up and gave face,...

Jul 2024
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Director

Culture, Loyalty

Recently, I asked CipherHealth if we could marry that data again because we were doing all these...

Jul 2024
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Director

Loyalty, Relationship

When we first partnered with CipherHealth, they had a strong presence and good, highly engaged...

Jul 2024
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Director

Product, Value

When we first launched CipherRounds, we were able to marry our data using our patient satisfaction...

Jul 2024
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Director

Loyalty, Product

CipherRounds is attached to our medical record, so we can see all the patients as they are coming in...

Jul 2024
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Director

Loyalty, Product

For real-time rounding and real-time patient feedback, CipherRounds is the only system that we are...

Jul 2024
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Director

Relationship

With CipherHealth, there was a report that I asked for that I couldn't get. They do give a lot of...

Jul 2024
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Director

Loyalty

We use CipherRounds for our rounding, and we can quickly put in which case we have rounded on. The...

Jul 2024
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Director

Product

I really like CipherRounds. We can access it, and we usually have it on our phones. CipherHealth has...

Jul 2024
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