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CipherRounds Comments
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KLAS Research Director - Adam Cherrington
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User Commentary

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Director

Functionality and Upgrades

CipherHealth does what we need them to do. They are pretty good at what they do. CipherRounds is...

Dec 2020
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Director

Implementation and Training

I don’t remember whether I got training for CipherRounds. Maybe there really wasn’t much training; I...

Dec 2020
(0)
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Director

Service and Support

I haven’t had to really use CipherHealth’s support much. We have representatives that we can reach...

Dec 2020
(0)
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 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

We used CipherRounds before COVID-19 hit. Once it did, we stopped rounding and going in patient...

Dec 2020
(0)
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 or  to see details.

Analyst/Coordinator

Service and Support

CipherHealth sends out information to let us know when there is an upgrade available. We have a...

Dec 2020
(0)
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Director

Relationship

CipherHealth has absolutely kept all of their promises. CipherHealth has been top notch. We have had...

Nov 2020
(0)
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Director

ROI / Cost (care and feeding)

CipherHealth doesn't charge for every little thing. They actually offer very flexible pricing. I am...

Nov 2020
(0)
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 or  to see details.

Director

Implementation and Training

CipherHealth is excellent with implementation. My own team is not so great. We tend to complicate...

Nov 2020
(0)
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Director

Implementation and Training

The training from CipherHealth was very effective. They did everything they could. We had some...

Nov 2020
(0)
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Director

Relationship

Our customer success manager is a rock star. We pretty much never have to call support because our...

Nov 2020
(0)
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Director

Relationship

The vice president and the leadership have all been wonderful. The vendor has been very...

Nov 2020
(0)
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 or  to see details.

Manager

Functionality and Upgrades

The product is part of our long-term plans. One of our long-term initiatives as an organization is...

Nov 2020
(0)
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 or  to see details.

Manager

ROI / Cost (care and feeding)

CipherHealth avoids charging for every little thing. The vendor has been pretty good about all of...

Nov 2020
(0)
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 or  to see details.

Manager

Other Observations & Comments

I am really satisfied with CipherRounds. We are looking at expanding into our ambulatory care...

Nov 2020
(0)
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Manager

Service and Support

I feel that CipherHealth has been a fantastic partner. I really believe that our success is the...

Nov 2020
(0)
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Director

Service and Support

We have had a lot of ongoing issues with the vendor's support. The support has been our biggest...

Sep 2020
(0)
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Manager

Relationship

The difference between the two representatives we have had has been night and day. The current...

Aug 2020
(0)
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Manager

ROI / Cost (care and feeding)

On the inpatient side, CipherHealth didn't charge for every little thing. They were trying to extend...

Aug 2020
(0)
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Manager

Implementation and Training

There really isn't any training for CipherRounds. If we were going to keep it, I would ask for more...

Aug 2020
(0)
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Manager

Other Observations & Comments

For better interoperability, CipherRounds could have more transparency with the technical piece.

Aug 2020
(0)
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Manager

Technology

The tool is fairly simple, but it is really hard to see the information that a person needs in order...

Aug 2020
(0)
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Manager

Other Observations & Comments

We haven't seen the system affect our HCAHP scores at all. CipherHealth obviously upgrades some of...

Aug 2020
(0)
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Manager

Relationship

CipherHealth didn't call us until after we decided not to renew the contract. If they had been a lot...

Aug 2020
(0)
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Manager

Functionality and Upgrades

The hard part is the fact that the rounding tool is separate from the voice tool. The voice piece of...

Aug 2020
(0)
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Manager

Service and Support

The problem with rounding tools is the tech support. Anytime we have an issue with a staff member...

Aug 2020
(0)
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Manager

Future Outlook

We are not renewing the contract for CipherRounds. The analytics have always been really bad. We had...

Aug 2020
(0)
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 or  to see details.

Analyst/Coordinator

Service and Support

CipherHealth has really supported us through the COVID-19 crisis. There is nothing they haven’t...

Aug 2020
(0)
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 or  to see details.

Analyst/Coordinator

Lessons Learned

The problem with CipherRounds is we are small and wear so many hats, so for us, it isn't a priority...

Aug 2020
(0)
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 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

I do wish CipherRounds were a bit more automated so that we could have patients answer the...

Aug 2020
(0)
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Analyst/Coordinator

Service and Support

CipherHealth has been very supportive of us during the COVID-19 crisis. They presented us with...

Aug 2020
(0)
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Analyst/Coordinator

Service and Support

The vendor is very supportive. Their help desk people are very good. The vendor's services have been...

Aug 2020
(0)
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VP/Other Executive

Functionality and Upgrades

CipherRounds is a good tool that helped us improve. It has gotten us all doing the same thing with...

Jun 2020
(0)
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VP/Other Executive

Relationship

We had a site that really struggled with CipherRounds. We had a challenge with the integration and...

Jun 2020
(0)
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VP/Other Executive

Sales and Contracting

The contract negotiation actually wasn’t as onerous as many others. That was helpful. The vendor...

Jun 2020
(0)
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VP/Other Executive

Service and Support

The vendor has a large database of other clients that they tap into to find out what has worked and...

Jun 2020
(0)
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VP/Other Executive

Functionality and Upgrades

Things are going really well with CipherRounds. The system is a really easy tool to use, and our...

Jun 2020
(0)
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VP/Other Executive

Relationship

There are always things we are trying to add, change, or do a bit differently, but what I like about...

Jun 2020
(0)
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VP/Other Executive

Implementation and Training

The vendor could build a more consistent approach for training. We have been conversing with them...

Jun 2020
(0)
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VP/Other Executive

Functionality and Upgrades

We have all worked with different vendors in our careers where we have added something to our...

Jun 2020
(0)
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VP/Other Executive

Functionality and Upgrades

The beauty of the system is the ease of use. If I can use it, anyone can use it. We have had...

Jun 2020
(0)
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 or  to see details.

VP/Other Executive

Implementation and Training

CipherRounds is a very intuitive tool. From a technical perspective, the implementation has gone...

Jun 2020
(0)
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VP/Other Executive

Service and Support

The vendor has a direct help line that we can contact if we need them or if the staff is having...

Jun 2020
(0)
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VP/Other Executive

Implementation and Training

The vendor worked on our schedule for the implementation and tried to manage the conflicting...

Jun 2020
(0)
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VP/Other Executive

Relationship

The vendor executives are very involved. They came out to some of the sites for the training, and...

Jun 2020
(0)
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Director

Other Observations & Comments

I don’t know that we have ever had official training from CipherHealth, but we have had some...

Jun 2020
(0)
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Director

Functionality and Upgrades

I am happy with CipherRounds and think it is easy to use. I know there is a lot more out there that...

Jun 2020
(0)
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 or  to see details.

Director

Service and Support

I don’t usually have any problems getting support from CipherHealth. Before the COVID-19 crisis, the...

Jun 2020
(0)
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 or  to see details.

CNO

Functionality and Upgrades

CipherRounds is a solid, good product. Our nurses really like using it. We are still trying to...

Jun 2020
(0)
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CNO

Service and Support

I don’t know how we could have used the system differently to help with the COVID-19 crisis other...

Jun 2020
(0)
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 or  to see details.

CNO

Future Outlook

I think we will still be using the system in the future. I am hopeful that we will expand the...

Jun 2020
(0)
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 or  to see details.

CNO

Functionality and Upgrades

The system is most valuable in helping me hold people accountable to do the rounding because there...

Jun 2020
(0)
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Director

Interfacing and Integration

With CipherRounds, the ease of use is great because the system is pretty straightforward. When it...

Jun 2020
(0)
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Director

Service and Support

The CipherHealth team has been extremely available and ready to help us, and that has been awesome....

Jun 2020
(0)
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 or  to see details.

Director

Service and Support

CipherHealth has supported us through the COVID-19 crisis because we primarily use their solution...

May 2020
(0)
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 or  to see details.

Director

Other Observations & Comments

It would be nice to know in the pandemic environment whether CipherHealth offers an app that is...

May 2020
(0)
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Director

Functionality and Upgrades

We use the tool primarily for patient rounding. We go into patient rooms, round on patients in...

May 2020
(0)
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 or  to see details.

Director

Functionality and Upgrades

The product is very intuitive. Some people who are not technologically inclined might struggle with...

May 2020
(0)
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Director

Relationship

The vendor comes out whenever we need them to. We have almost regular calls with them. We have a...

May 2020
(0)
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 or  to see details.

Director

Functionality and Upgrades

Some of the system’s canned reports could use a bit more work. CipherHealth is a growing company, so...

May 2020
(0)
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Director

Other Observations & Comments

We easily get the data that we need to drive improvements. The responsibility is then ours to...

May 2020
(0)
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Director

ROI / Cost (care and feeding)

I would buy the product again. I don’t know whether the product is an industry standard anymore....

May 2020
(0)
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Director

Future Outlook

The product is part of our long-term plans. We use it for a lot of our strategic goal planning and...

May 2020
(0)
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 or  to see details.

Director

Implementation and Training

We did the implementation a long time ago, but it was pretty good. CipherHealth is exceptional in...

May 2020
(0)
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 or  to see details.

Director

Other Observations & Comments

I wish the system had the potential to interface with different systems. That issue is more on our...

May 2020
(0)
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Director

Relationship

Early on, we were really involved with the account representative but not the executives. Some...

May 2020
(0)
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Manager

Relationship

We have been really impressed with the vendor overall. They are a younger company, and they are...

Apr 2020
(0)
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Manager

Relationship

The vendor is incredibly adaptable, and working with them really feels like a partnership. I feel...

Apr 2020
(0)
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Manager

Functionality and Upgrades

Our feedback on the user experience hasn’t been acted on as quickly as some of the other feedback we...

Apr 2020
(0)
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Manager

Technology

One thing that the vendor is in the process of releasing is an Android app, but that process has...

Apr 2020
(0)
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Manager

Future Outlook

We are working with the vendor and giving feedback on projects dealing with automating rewards and...

Apr 2020
(0)
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 or  to see details.

Manager

Functionality and Upgrades

The vendor’s strong suit is around nurse leaders rounding. We have been having our nurse leaders...

Apr 2020
(0)
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Manager

Functionality and Upgrades

The data reporting and analytics side of what the product captures out of the box needs to be more...

Apr 2020
(0)
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Manager

Other Observations & Comments

The impact that rounding has is a core element for how we define value to our patients and their...

Apr 2020
(0)
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Director

Functionality and Upgrades

We can see who has rounded on the patients and which patients have gone home. We are also using the...

Mar 2020
(0)
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Director

Future Outlook

CipherHealth has been very helpful to us. We have been through a couple of iterations of the...

Mar 2020
(0)
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 or  to see details.

Director

Functionality and Upgrades

Several people round in multiple departments. I would like there to be a way to pick days of the...

Mar 2020
(0)
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Director

Other Observations & Comments

It will be interesting to see how the solution integrates with our EMR. We are collecting data, but...

Mar 2020
(0)
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CNO

Functionality and Upgrades

We do nurse leader rounding, and we are using the solution for pharmacy rounds. We started using the...

Mar 2020
(0)
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CNO

Functionality and Upgrades

I monitor the nurse-leader rounding reports on a regular basis. The vendor sends me reports...

Mar 2020
(0)
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CNO

Service and Support

The company is very responsive. When we send them a question or share a concern, they are pretty...

Mar 2020
(0)
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CNO

Other Observations & Comments

The product is web based. We have it on our smartphones, but its availability depends on where we...

Mar 2020
(0)
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CNO

Other Observations & Comments

Hopefully, the vendor will have expanded on their quality rounding by this point next year.

Mar 2020
(0)
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CNO

Service and Support

The vendor pushes reports instead of having us pull them. The reports are front and center, so we...

Mar 2020
(0)
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Director

Relationship

CipherHealth is good about sending us timely reports. We request reports, and CipherHealth provides...

Feb 2020
(0)
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Director

Functionality and Upgrades

We really are not thrilled with CipherHealth’s reports, what they can deliver to us, or the system's...

Feb 2020
(0)
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Director

Functionality and Upgrades

We are spending a significant amount of time creating our own reports because CipherHealth hasn't...

Feb 2020
(0)
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 or  to see details.

Director

Relationship

CipherHealth came for an on-site meeting to talk through our issues, but nothing has been resolved...

Feb 2020
(0)
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 or  to see details.

Director

Relationship

Initially, we had a brief training with CipherHealth, but we haven't been meeting with our new...

Feb 2020
(0)
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Director

Functionality and Upgrades

We are very happy with the patient rounding side of CipherHealth’s system. From a reporting...

Feb 2020
(0)
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Director

Relationship

I would rate CipherHealth’s executive involvement very low. I don't even know who the executives are....

Feb 2020
(0)
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 or  to see details.

Director

Other Observations & Comments

We have had a decent increase in patient experience over the past year and a half, but I would not...

Feb 2020
(0)
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 or  to see details.

Director

Functionality and Upgrades

Over the last couple of years, we haven't really seen anything improve or change with CipherHealth’s...

Feb 2020
(0)
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 or  to see details.

Manager

Relationship

CipherHealth has grown a lot and has changed their leadership roles, but they have been responsive...

Feb 2020
(0)
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 or  to see details.

Manager

Service and Support

There has been less attention to detail over the years. CipherHealth was only partially making sure...

Feb 2020
(0)
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 or  to see details.

Manager

Implementation and Training

The quality of CipherHealth's training is pretty good. When we first got CipherRounds, we were super...

Feb 2020
(0)
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 or  to see details.

Manager

Functionality and Upgrades

A lot of our struggles have been internal. We had to get people to change and adapt. CipherRounds is...

Feb 2020
(0)
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 or  to see details.

Manager

Sales and Contracting

We haven’t added additional contracts, but I do like that CipherHealth continues to offer them to...

Feb 2020
(0)
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 or  to see details.

Manager

Service and Support

When we started, we would speak directly to our account representative. CipherHealth has expanded;...

Feb 2020
(0)
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 or  to see details.

Manager

Relationship

There has been a decline over the last several years in CipherHealth's proactiveness and executive involvement....

Feb 2020
(0)
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 or  to see details.

Manager

Other Observations & Comments

We have not given CipherHealth a lot of tangible goals. They are very interested in doing that, so...

Feb 2020
(0)
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 or  to see details.

Manager

Technology

If we started over again, I don't think we would buy CipherHealth's product again. We had a lot of...

Feb 2020
(0)
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 or  to see details.

Manager

Technology

On most days, the product works fine, but we have had several technical issues that were pretty...

Feb 2020
(0)
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 or  to see details.

Manager

ROI / Cost (care and feeding)

I wouldn't say that CipherHealth avoids charging for every little thing. We are a growing...

Feb 2020
(0)
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 or  to see details.

Manager

Functionality and Upgrades

The product is pretty user friendly, but our organizational leaders have said time and time again...

Feb 2020
(0)
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 or  to see details.

Manager

Relationship

CipherHealth recently made a huge change to the platform. They standardized how they do some of the...

Feb 2020
(0)
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Manager

Service and Support

CipherHealth's support people are sometimes slow to respond. We can email people directly, but it...

Feb 2020
(0)
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 or  to see details.

Manager

Functionality and Upgrades

Overall, we haven't been overly pleased with the product. It is fine, but we are looking for...

Feb 2020
(0)
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 or  to see details.

Manager

Service and Support

Things have gone really well with CipherRounds. CipherHealth is very responsive. Every system has...

Feb 2020
(0)
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 or  to see details.

Manager

ROI / Cost (care and feeding)

CipherHealth avoids charging for every little thing. They have been really good that way.

Feb 2020
(0)
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 or  to see details.

Manager

Other Observations & Comments

I would rate the CipherHealth system perfectly for meeting all my needs except that we are missing a...

Feb 2020
(0)
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Manager

Future Outlook

I predict that my satisfaction with CipherHealth will continue to be excellent over the next 12 months....

Feb 2020
(0)
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Manager

Functionality and Upgrades

CipherRounds is an easy pilot solution because of the way that it is configured. With a...

Feb 2020
(0)
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Manager

Implementation and Training

The system is really good at presenting what is coming. The vendor has been great at putting the...

Feb 2020
(0)
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Analyst/Coordinator

Service and Support

I appreciate that CipherHealth is willing to meet us face-to-face. I just wish that we could have...

Feb 2020
(0)
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Analyst/Coordinator

ROI / Cost (care and feeding)

I would purchase CipherRounds again for the things it provides at this time. The vendor tries to...

Feb 2020
(0)
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 or  to see details.

Analyst/Coordinator

Other Observations & Comments

The implementation with CipherHealth wasn't horrible, but they have some room for improvement. We...

Feb 2020
(0)
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Analyst/Coordinator

Service and Support

CipherHealth's email support is slow. Getting a response can take weeks. We get an automatic...

Feb 2020
(0)
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Analyst/Coordinator

Relationship

Because CipherHealth is a fairly new organization, I don't know how much executive leadership there...

Feb 2020
(0)
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Analyst/Coordinator

Lessons Learned

CipherRounds is okay. To any person who is considering the product, I would say that the system has...

Feb 2020
(0)
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Analyst/Coordinator

Other Observations & Comments

We make improvements to CipherHealth's system. We have a dedicated resource. We don't always use the...

Feb 2020
(0)
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Director

Relationship

I have seen the vendor's executives in the past, but I certainly haven't seen them in the past year.

Feb 2020
(0)
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Director

Relationship

The vendor hasn't touched base since we went live with the solution a few years ago. That is...

Feb 2020
(0)
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Director

Sales and Contracting

Until everything is tweaked, a lot of work is required to get the solution to work as it is...

Feb 2020
(0)
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Director

Functionality and Upgrades

The system is the first step toward reaching our organization’s integration goals, but there is...

Feb 2020
(0)
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Director

Functionality and Upgrades

I am not sure whether I would buy the product again. I like the thought and the concepts that are...

Feb 2020
(0)
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Director

Service and Support

When new staff members join us, we train them, but they have to wait several weeks to get into the...

Feb 2020
(0)
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Director

Functionality and Upgrades

Integrating our physicians in the system would be beneficial, and that is something that doesn’t...

Feb 2020
(0)
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Director

Service and Support

We are trying to push for our organization to get leader rounding instead of just a script. We want...

Feb 2020
(0)
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Director

ROI / Cost (care and feeding)

The system has turned into something that is in the background for us. It is a box that we have to...

Feb 2020
(0)
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Director

Technology

Part of our problem right now is that some of our technology is getting outdated. The vendor needs...

Feb 2020
(0)
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Director

Technology

When we first started using the software, we put a lot of effort into it, and we were fresh enough...

Feb 2020
(0)
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Director

Service and Support

CipherHealth is working on trying to get my department point of contact up to speed, but we can go...

Feb 2020
(0)
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Director

Relationship

CipherHealth has kept all their promises but with delays. If the vendor is trying to help improve...

Feb 2020
(0)
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Director

Functionality and Upgrades

I love CipherRounds. The system is easy to use. I am very familiar with it and its current uses, but...

Jan 2020
(0)
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Director

Relationship

CipherHealth is so responsive with implementations, account management, and IT support.

Jan 2020
(0)
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Director

Functionality and Upgrades

We use the system’s reporting functionality all the time to really align with our patient experience...

Jan 2020
(0)
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Director

ROI / Cost (care and feeding)

We have definitely received our money’s worth with CipherRounds. We purchased our first module from...

Jan 2020
(0)
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VP/Other Executive

Win/Loss - Why they were selected (by current clients)

We decided to go with CipherHealth a few years ago because of two main reasons. Their analytics tool...

Jan 2020
(0)
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VP/Other Executive

Functionality and Upgrades

The tool went live with one of our physician groups. I did not force any of the other clinicians to...

Jan 2020
(0)
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VP/Other Executive

Functionality and Upgrades

We use the tool’s analytics to validate the usefulness and effectiveness of our rounding. By tying...

Jan 2020
(0)
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CNO

Functionality and Upgrades

I like getting important information in a quick and easy way. The system consolidates nicely. The...

Jan 2020
(0)
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CNO

Functionality and Upgrades

Most of our struggles have to do with logins and how many times passwords change. I don’t know how...

Jan 2020
(0)
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CNO

Functionality and Upgrades

We look at both processes and outcomes. We look at the number of rounds that each individual charge...

Jan 2020
(0)
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CNO

Interfacing and Integration

CipherRounds is a standalone system. I would love to see the system integrate more with regulatory...

Jan 2020
(0)
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CNO

Service and Support

There is not a lot of proactiveness from CipherHealth. When we reach out, we get what we want, but I...

Jan 2020
(0)
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Manager

Implementation and Training

CipherHealth doesn't give us much of a heads-up about things. Some of the updates are dynamic, and...

Jan 2020
(0)
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Manager

Relationship

Some of the promises the vendor makes take a freaking long time to fulfill, but the vendor...

Jan 2020
(0)
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Manager

Service and Support

There are weeks when the support is fantastic, and then there are times when the support is bad for...

Jan 2020
(0)
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Director

Functionality and Upgrades

With CipherHealth's product, we are able to target patient-experience scores. Being able to do that...

Jan 2020
(0)
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Director

Functionality and Upgrades

We have been able to get teams involved in reaching out to patients and letting those patients know...

Jan 2020
(0)
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VP/Other Executive

Functionality and Upgrades

We use CipherRounds for leader rounding. We get reports that focus on all the leaders' rounds, and...

Jan 2020
(0)
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VP/Other Executive

Functionality and Upgrades

We can use CipherRounds to audit falls, among other things. The dashboard is very user friendly and...

Jan 2020
(0)
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VP/Other Executive

ROI / Cost (care and feeding)

CipherRounds is a great internal tool that is user driven and that ultimately helps us do our jobs...

Jan 2020
(0)
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Director

Functionality and Upgrades

With CipherRounds, we are able to visualize who is rounding, who is not, and what data we are...

Jan 2020
(0)
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Director

Relationship

We work with a few contacts from CipherHealth. Those people reach out and let us know when there is...

Jan 2020
(0)
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Director

Future Outlook

I am very confident that we will achieve the outcomes we are hoping for with CipherHealth’s...

Jan 2020
(0)
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Director

Functionality and Upgrades

The interface and training make CipherHealth's system easy to use. The system's interface is by far...

Jan 2020
(0)
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