CipherRounds
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Subject Expert
Adam Cherrington
Research Director
KLAS Research Director - Adam Cherrington
 
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User Commentary

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Director

CipherHealth keeps all promises and is responsive. A lot of times, we had our own challenges with...

May 2022
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Director

The vendor has a tool that lets me know when there are issues or when things are happening to the system....

May 2022
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Director

I don't think I have met anyone above my customer success team from the vendor organization. It...

May 2022
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Analyst/Coordinator

The system's long-term use is at a turning point. Culturally, the system is not doing as well as we...

May 2022
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Analyst/Coordinator

The vendor shows up for the big things. With little things, the vendor tells us they can do those...

May 2022
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Analyst/Coordinator

The vendor has been flexible with their rates in some ways, and they have come through on addendums...

May 2022
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Analyst/Coordinator

When I add a new location in our EHR, I have to wait until a patient has been bedded in order to ask...

May 2022
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Analyst/Coordinator

When the user is logging the data on the script, that is good. That is the part that really matters...

May 2022
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Director

The product is probably not part of our long-term plans. We will never be without a rounding tool....

Mar 2022
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Director

The system is one big cost, so the vendor doesn’t nickel-and-dime us on anything. That is part of...

Mar 2022
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Director

The vendor has grown too big, and now it is like a miracle to get them to do an implementation on...

Mar 2022
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Director

The application is fairly straightforward, but the user management is not. If the users can even get...

Mar 2022
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Director

The product is so easy once we know what we are doing. There isn’t much additional training needed....

Mar 2022
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Director

I wasn’t here when the vendor first sold us the product. The system has functionality that the...

Mar 2022
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Director

I have never used the vendor's phone support. Most people use the vendor's web support. The vendor...

Mar 2022
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Director

A year from now, my satisfaction with the vendor will be the same. I know what the vendor offers,...

Mar 2022
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Director

The product is relatively easy to use once someone understands it. Trying to get the data out of it...

Nov 2021
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Director

The vendor’s training is essentially electronic. In-person training and interaction would be helpful....

Nov 2021
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Director

The system has a lot of positive features. The ease of utilizing and accessing the program is good....

Nov 2021
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Director

It would be helpful if there was some way to flag whether the patient has outstanding issues....

Nov 2021
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Director

We use the vendor’s rounding software. We started with one tool, and then we realized what an easy...

Nov 2021
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Director

I like being able to get real-time feedback from patients while they are still in the hospital. We...

Nov 2021
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Director

When we talk about patient rounding, we emphasize that rounding goes beyond the patient’s experience...

Nov 2021
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Director

When we first started with CipherHealth, we had one account person who did everything for us. We...

Nov 2021
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Director

The vendor’s executive involvement has been getting better as the vendor has grown. In any industry,...

Nov 2021
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Director

If the vendor could work on one thing, it would be a savvier self-service reporting tool. They have...

Nov 2021
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Analyst/Coordinator

CipherHealth's products are very user friendly, and their customer support team is fantastic to work...

Oct 2021
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Manager

We don't really receive any information or good communication from the parent company around...

Sep 2021
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Manager

Our organization is somewhat ambivalent about the vendor. We are improving in communication with...

Sep 2021
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Manager

The system, usability, and access are good. A lot of our challenges are due to communication. When...

Sep 2021
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Manager

We have regular meetings with the vendor, but the challenges we have are due to a lack of...

Sep 2021
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Manager

The challenges we have had with integration are around its usefulness. We rewrote our entire script,...

Sep 2021
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Manager

We don't get any proactive service from the vendor. When we have had meetings with the vendor...

Sep 2021
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Manager

I hope things are better a year from now. The vendor seems to be at the ground level and trying to...

Sep 2021
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Manager

The vendor keeps most of their promises. They are still working on what I am waiting for. I would...

Sep 2021
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Manager

The tool is easy to use. We can use it on multiple platforms. The interface is clean and pretty...

Sep 2021
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Manager

The vendor partnered with me. As we were building up the tool, we had meetings in person. And now we...

Sep 2021
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Manager

As outstanding as the vendor's support team has been, I have been less than impressed with some of...

Sep 2021
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VP/Other Executive

The vendor's customer service is excellent, and the platform is very user friendly. It is easy for...

Sep 2021
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VP/Other Executive

The vendor usually gives us really good pricing. They ask what they can do to save us money. They...

Sep 2021
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VP/Other Executive

We can call the support people 24/7 for help with troubleshooting. They are just so responsive; we...

Sep 2021
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VP/Other Executive

I really love working with CipherHealth. I am one of their biggest advocates. Several years ago, the...

Sep 2021
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VP/Other Executive

I would like an easier way to funnel requests that come through the rounding report. For instance, I...

Sep 2021
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Manager

Going into our use of the product, we knew there was a lack of reportability, and that has probably...

Sep 2021
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Manager

CipherHealth’s customer service could improve. There have been many times where we have emailed and...

Sep 2021
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Manager

Now that we have reports that we have developed with CipherHealth, the system gives real-time...

Sep 2021
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Manager

We have to reach out to the vendor whenever we have requests or questions instead of CipherHealth...

Sep 2021
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CNO

CipherHealth has helped us with our initiatives and has looked at different avenues that they can...

Sep 2021
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CNO

We have had no issues with the tool. The tool is only as good as the way we use it. We have done a...

Sep 2021
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CNO

We have our contract with CipherHealth, and to my knowledge, we have never received any additional charges....

Sep 2021
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CNO

Typically, when we roll out something new, it takes us a bit to figure everything out, and I am sure...

Sep 2021
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CNO

CipherRounds integrates with our EMR.

Sep 2021
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CNO

A lot of the questions in the system have drop-down menus. I don’t know whether there is a way to...

Sep 2021
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CNO

One of the big things CipherHealth can do is go into an organization, motivate them, and prove to...

Sep 2021
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Manager

I have talked to the vendor about what their vision is and what they have in the works right now. I...

Sep 2021
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Manager

When we had some difficulties, CipherHealth immediately put us in touch with an executive who really...

Sep 2021
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Manager

We have not seen our HCAHPS data analysis from CipherHealth yet. That is where the vendor will put...

Sep 2021
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Manager

I think that some of the issues that we have had could have been avoided. Then, we might not have...

Sep 2021
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Manager

I don't feel nickel-and-dimed at all. Our contract was for unlimited scripts, but I don't think that...

Sep 2021
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Manager

We had a bumpy road due to COVID-19. Our whole implementation plan had to change because of the...

Sep 2021
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Manager

For a period of time, we started seeing that not all promises were being kept by our customer...

Sep 2021
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Manager

We had a homegrown tool prior to CipherRounds. The only data that tool would give us was compliance...

Sep 2021
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Manager

I hesitate to say that CipherHealth is part of our long-term plans because I know we will do another...

Sep 2021
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Manager

CipherHealth had a good problem of growing fast. But with fast growth, they had issues of support...

Sep 2021
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Manager

With CipherHealth, there is no nickel-and-diming. They work within the constructs of their contract.

Sep 2021
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Manager

We are extremely happy with the platform. We are definitely getting what we wanted out of...

Sep 2021
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Manager

CipherHealth really didn't articulate certain things to us until later when we had some discussions....

Sep 2021
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Manager

I know CipherHealth doesn't have an active number for support. Everything is done through email....

Sep 2021
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Manager

We had an account manager for a long time who was just not very good, and we expressed that to...

Sep 2021
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Manager

I have talked to the CipherHealth executives, and they have welcomed my communication with them....

Sep 2021
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Manager

We aren't where we need to be in terms of reporting and the use of information. We had an account...

Sep 2021
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Analyst/Coordinator

CipherHealth does a good job of not charging us for every little thing on the inpatient side. But on...

Sep 2021
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Analyst/Coordinator

CipherRounds is integrated with the systems that we want it to be integrated with.

Sep 2021
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Analyst/Coordinator

CipherHealth is delivering new technology, but we don't need that at this point. The solution's...

Sep 2021
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Manager

CipherRounds revolutionized how we manage leader rounding. The system is a game changer. We have a...

Sep 2021
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Manager

Our partnership is working well. CipherHealth is very supportive of our ideas and questions, and...

Sep 2021
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Analyst/Coordinator

CipherHealth calls themselves a patient-engagement vendor. That is consistent with their service...

Sep 2021
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Analyst/Coordinator

The vendor gives their customers a specialized customer service representative. They are our...

Sep 2021
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Analyst/Coordinator

CipherHealth's help desk is really hit or miss. That is true of many vendor's help desks. I don't...

Sep 2021
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Analyst/Coordinator

CipherHealth's interface for their scripts is very smooth. They make it very easy for nurses to go...

Sep 2021
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Manager

During the pandemic, there were some fits and starts with our rounding because we didn't want to...

Jul 2021
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Manager

CipherHealth moved to a remote format, and there is an ongoing migration of modifications that...

Jul 2021
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Manager

We did have a bit of a problem with some of the remote devices because some people get out of sync...

Jul 2021
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Manager

When CipherHealth has done training for us, they have deployed great support, but training hasn’t...

Jul 2021
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Manager

CipherHealth has big ideas, and they are bringing them home. They have some new support staff, and...

Jul 2021
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