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CipherRounds
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User Commentary

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Analyst/Coordinator

CipherHealth's products are very user friendly, and their customer support team is fantastic to work...

Oct 2021
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Manager

We don't really receive any information or good communication from the parent company around...

Sep 2021
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Manager

Our organization is somewhat ambivalent about the vendor. We are improving in communication with...

Sep 2021
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Manager

The system, usability, and access are good. A lot of our challenges are due to communication. When...

Sep 2021
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Manager

We have regular meetings with the vendor, but the challenges we have are due to a lack of...

Sep 2021
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Manager

The challenges we have had with integration are around its usefulness. We rewrote our entire script,...

Sep 2021
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Manager

We don't get any proactive service from the vendor. When we have had meetings with the vendor...

Sep 2021
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Manager

I hope things are better a year from now. The vendor seems to be at the ground level and trying to...

Sep 2021
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Manager

The vendor keeps most of their promises. They are still working on what I am waiting for. I would...

Sep 2021
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Manager

The tool is easy to use. We can use it on multiple platforms. The interface is clean and pretty...

Sep 2021
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Manager

The vendor partnered with me. As we were building up the tool, we had meetings in person. And now we...

Sep 2021
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Manager

As outstanding as the vendor's support team has been, I have been less than impressed with some of...

Sep 2021
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VP/Other Executive

The vendor's customer service is excellent, and the platform is very user friendly. It is easy for...

Sep 2021
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VP/Other Executive

The vendor usually gives us really good pricing. They ask what they can do to save us money. They...

Sep 2021
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VP/Other Executive

We can call the support people 24/7 for help with troubleshooting. They are just so responsive; we...

Sep 2021
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VP/Other Executive

I really love working with CipherHealth. I am one of their biggest advocates. Several years ago, the...

Sep 2021
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VP/Other Executive

I would like an easier way to funnel requests that come through the rounding report. For instance, I...

Sep 2021
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(0)
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Manager

Going into our use of the product, we knew there was a lack of reportability, and that has probably...

Sep 2021
||
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Manager

CipherHealth’s customer service could improve. There have been many times where we have emailed and...

Sep 2021
||
(0)
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Manager

Now that we have reports that we have developed with CipherHealth, the system gives real-time...

Sep 2021
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Manager

We have to reach out to the vendor whenever we have requests or questions instead of CipherHealth...

Sep 2021
||
(0)
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CNO

CipherHealth has helped us with our initiatives and has looked at different avenues that they can...

Sep 2021
||
(0)
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CNO

We have had no issues with the tool. The tool is only as good as the way we use it. We have done a...

Sep 2021
||
(0)
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CNO

We have our contract with CipherHealth, and to my knowledge, we have never received any additional charges....

Sep 2021
||
(0)
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CNO

Typically, when we roll out something new, it takes us a bit to figure everything out, and I am sure...

Sep 2021
||
(0)
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CNO

CipherRounds integrates with our EMR.

Sep 2021
||
(0)
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CNO

A lot of the questions in the system have drop-down menus. I don’t know whether there is a way to...

Sep 2021
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(0)
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CNO

One of the big things CipherHealth can do is go into an organization, motivate them, and prove to...

Sep 2021
||
(0)
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Manager

I have talked to the vendor about what their vision is and what they have in the works right now. I...

Sep 2021
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(0)
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Manager

When we had some difficulties, CipherHealth immediately put us in touch with an executive who really...

Sep 2021
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(0)
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Manager

We have not seen our HCAHPS data analysis from CipherHealth yet. That is where the vendor will put...

Sep 2021
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(0)
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Manager

I think that some of the issues that we have had could have been avoided. Then, we might not have...

Sep 2021
||
(0)
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Manager

I don't feel nickel-and-dimed at all. Our contract was for unlimited scripts, but I don't think that...

Sep 2021
||
(0)
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Manager

We had a bumpy road due to COVID-19. Our whole implementation plan had to change because of the...

Sep 2021
||
(0)
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Manager

For a period of time, we started seeing that not all promises were being kept by our customer...

Sep 2021
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Manager

We had a homegrown tool prior to CipherRounds. The only data that tool would give us was compliance...

Sep 2021
||
(0)
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Manager

I hesitate to say that CipherHealth is part of our long-term plans because I know we will do another...

Sep 2021
||
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Manager

CipherHealth had a good problem of growing fast. But with fast growth, they had issues of support...

Sep 2021
||
(0)
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Manager

With CipherHealth, there is no nickel-and-diming. They work within the constructs of their contract.

Sep 2021
||
(0)
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Manager

We are extremely happy with the platform. We are definitely getting what we wanted out of...

Sep 2021
||
(0)
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Manager

CipherHealth really didn't articulate certain things to us until later when we had some discussions....

Sep 2021
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Manager

I know CipherHealth doesn't have an active number for support. Everything is done through email....

Sep 2021
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(0)
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Manager

We had an account manager for a long time who was just not very good, and we expressed that to...

Sep 2021
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(0)
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Manager

I have talked to the CipherHealth executives, and they have welcomed my communication with them....

Sep 2021
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(0)
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Manager

We aren't where we need to be in terms of reporting and the use of information. We had an account...

Sep 2021
||
(0)
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Analyst/Coordinator

CipherHealth does a good job of not charging us for every little thing on the inpatient side. But on...

Sep 2021
||
(0)
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Analyst/Coordinator

CipherRounds is integrated with the systems that we want it to be integrated with.

Sep 2021
||
(0)
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Analyst/Coordinator

CipherHealth is delivering new technology, but we don't need that at this point. The solution's...

Sep 2021
||
(0)
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Manager

CipherRounds revolutionized how we manage leader rounding. The system is a game changer. We have a...

Sep 2021
||
(0)
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Manager

Our partnership is working well. CipherHealth is very supportive of our ideas and questions, and...

Sep 2021
||
(0)
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Analyst/Coordinator

CipherHealth calls themselves a patient-engagement vendor. That is consistent with their service...

Sep 2021
||
(0)
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Analyst/Coordinator

The vendor gives their customers a specialized customer service representative. They are our...

Sep 2021
||
(0)
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Analyst/Coordinator

CipherHealth's help desk is really hit or miss. That is true of many vendor's help desks. I don't...

Sep 2021
||
(0)
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Analyst/Coordinator

CipherHealth's interface for their scripts is very smooth. They make it very easy for nurses to go...

Sep 2021
||
(0)
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Manager

During the pandemic, there were some fits and starts with our rounding because we didn't want to...

Jul 2021
||
(0)
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Manager

CipherHealth moved to a remote format, and there is an ongoing migration of modifications that...

Jul 2021
||
(0)
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Manager

We did have a bit of a problem with some of the remote devices because some people get out of sync...

Jul 2021
||
(0)
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Manager

When CipherHealth has done training for us, they have deployed great support, but training hasn’t...

Jul 2021
||
(0)
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Manager

CipherHealth has big ideas, and they are bringing them home. They have some new support staff, and...

Jul 2021
||
(0)
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VP/Other Executive

CipherRounds has been really good. We have launched the nurse bedside rounding, leader rounding,...

Mar 2021
||
(0)
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Director

I am not really sure what is going to happen with CipherRounds. There hasn't been any talk of...

Mar 2021
||
(0)
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Director

There is variety in the way we use the product. The interface is not user friendly for all of our...

Feb 2021
||
(0)
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Director

Our product success manager is phenomenal. The success manager is really incredible and has taken...

Feb 2021
||
(0)
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Director

We have a really good client support specialist. We meet regularly. The specialist continually...

Feb 2021
||
(0)
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Director

The product works very well. It is simple to use. Occasionally, we have some hiccups with the feed...

Feb 2021
||
(0)
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Director

We use CipherRounds as an accountability tool to ensure we are rounding. The feedback we get is very...

Feb 2021
||
(0)
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Director

Our support people are very good, and we meet regularly, but it seems like there is sometimes...

Feb 2021
||
(0)
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Director

I would like to see more sophisticated back-end reporting. I don't think that is too much to ask for...

Feb 2021
||
(0)
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Director

I think if the vendor embellished the ancillary features, such as reporting and community support,...

Feb 2021
||
(0)
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Director

The vendor is super proactive. They always email us and tell us about things they think might...

Feb 2021
||
(0)
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Director

There is no additional layer of analysis. It would be nice to see trends. We have a lot of scripts...

Feb 2021
||
(0)
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Manager

There have been certain components of our relationship with CipherHealth that have been excellent....

Feb 2021
||
(0)
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Manager

We have had challenges and frustrations around reporting and trying to get the data that our...

Feb 2021
||
(0)
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Manager

We are very interested in nurse-leader rounding when it comes to being able to set actionable goals....

Feb 2021
||
(0)
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Manager

CipherHealth doesn't have a reporting system in process that calculates discharge rounds. I have to...

Feb 2021
||
(0)
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Manager

The person that we work with from CipherHealth has been great. The one-on-one work with the vendor...

Feb 2021
||
(0)
 Thank you  Helpful

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Manager

We learned a lot during the process of implementing the system, and that gave us a better idea of...

Feb 2021
||
(0)
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Manager

The training from CipherHealth was helpful. They came on-site to provide assistance. They did...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The system is really easy for end users to navigate. There are just a few people that have had challenges....

Feb 2021
||
(0)
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Manager

We use CipherRounds as a proactive measure to identify whether the initiatives that we use...

Feb 2021
||
(0)
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CNO

We have had limited use of the product because of COVID-19. We wanted to protect staff members and...

Feb 2021
||
(0)
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 or  to see details.

VP/Other Executive

There is a question about whether we will continue with CipherRounds or make a change. The other...

Feb 2021
||
(0)
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VP/Other Executive

I have had a ton of changes on my CipherHealth account team that I am a little disappointed in. The...

Feb 2021
||
(0)
 Thank you  Helpful

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VP/Other Executive

The executive involvement is lagging right now. Early on, I had access to more senior people, and...

Feb 2021
||
(0)
 Thank you  Helpful

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VP/Other Executive

CipherRounds is a good piece of technology. It is very helpful and gives us good insight, but if...

Feb 2021
||
(0)
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VP/Other Executive

CipherHealth avoids charging for every little thing. In fact, we kind of renegotiated our contract...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

CipherHealth sent people here and gave us a ton of time and resources for training. CipherHealth...

Feb 2021
||
(0)
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Manager

The ongoing support is really good. When I need help, CipherHealth is very helpful. Anytime that I...

Feb 2021
||
(0)
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Manager

The product is easy and does exactly what the vendor says it does. However, the data is only as good...

Feb 2021
||
(0)
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Director

It used to be simple to implement or change a script, but CipherHealth has changed the process. Now...

Jan 2021
||
(0)
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Director

If I wanted to run a weekly advanced report from CipherHealth's platform, I would have to go in and...

Jan 2021
||
(0)
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Director

I have found CipherHealth to be extremely supportive and innovative during the COVID-19 crisis. They...

Jan 2021
||
(0)
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Director

We are always trying to expand different use cases for the tool. As CipherHealth has grown, they...

Jan 2021
||
(0)
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Analyst/Coordinator

For the most part, CipherHealth is very good at keeping their promises and making sure that they...

Jan 2021
||
(0)
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Analyst/Coordinator

CipherRounds works pretty well for us. The system's navigation is great, and the system is pretty...

Jan 2021
||
(0)
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Analyst/Coordinator

CipherHealth helps out with training us, and we train our nurses or whoever will be doing the...

Jan 2021
||
(0)
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Analyst/Coordinator

The rounding in CipherRounds has changed since COVID-19 started. We have been doing telephonic...

Jan 2021
||
(0)
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Analyst/Coordinator

If someone asked about CipherRounds, I would tell that person that the tool is good for document...

Jan 2021
||
(0)
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VP/Other Executive

The system's drawback is its inability to retain historical information. There is no way to manage...

Jan 2021
||
(0)
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VP/Other Executive

I really like the platform, and it has definitely met our needs. CipherHealth is pretty honest, and...

Jan 2021
||
(0)
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VP/Other Executive

CipherHealth's people are exceptionally easy to talk to. They are very helpful in terms of how we...

Jan 2021
||
(0)
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Director

CipherHealth does what we need them to do. They are pretty good at what they do. CipherRounds is...

Dec 2020
||
(0)
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Director

I don’t remember whether I got training for CipherRounds. Maybe there really wasn’t much training; I...

Dec 2020
||
(0)
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Director

I haven’t had to really use CipherHealth’s support much. We have representatives that we can reach...

Dec 2020
||
(0)
 Thank you  Helpful

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Analyst/Coordinator

We used CipherRounds before COVID-19 hit. Once it did, we stopped rounding and going in patient...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

CipherHealth sends out information to let us know when there is an upgrade available. We have a...

Dec 2020
||
(0)
 Thank you  Helpful

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Director

CipherHealth has absolutely kept all of their promises. CipherHealth has been top notch. We have had...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

CipherHealth doesn't charge for every little thing. They actually offer very flexible pricing. I am...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

CipherHealth is excellent with implementation. My own team is not so great. We tend to complicate...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The training from CipherHealth was very effective. They did everything they could. We had some...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Our customer success manager is a rock star. We pretty much never have to call support because our...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The vice president and the leadership have all been wonderful. The vendor has been very...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The product is part of our long-term plans. One of our long-term initiatives as an organization is...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

CipherHealth avoids charging for every little thing. The vendor has been pretty good about all of...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I am really satisfied with CipherRounds. We are looking at expanding into our ambulatory care...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I feel that CipherHealth has been a fantastic partner. I really believe that our success is the...

Nov 2020
||
(0)
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