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CipherRounds Commentary
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Trey Dye
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KLAS Research Director - Trey Dye
 
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Director

Operations, Product

Once the product was rolled out, it was good to go. We had no problems with it. The only time we...

Jul 2024
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Director

Operations

We don't really do ongoing training with CipherRounds. Once someone knows how to use it, they know...

Jul 2024
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Director

Relationship

Initially, when I started using the product, the team was accessible, and I didn’t have any concerns...

Jul 2024
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Director

Value

I would buy CipherRounds again, but I would rephrase or tweak some of the questions that are asked....

Jul 2024
||
(0)
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Analyst/Coordinator

Loyalty, Product

CipherHealth’s upgrades are all online. They are just like a normal application on a phone, so we...

Jul 2024
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Analyst/Coordinator

Product, Value

Overall, unfortunately, we haven't been able to 100% say that the rounding data has increased our...

Jul 2024
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Analyst/Coordinator

Relationship, Product

The product is a pretty easy tool to use. The layout is nice. The text and stuff are nice to look...

Jul 2024
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Analyst/Coordinator

Loyalty, Relationship, Product

The vendor’s weakness would be that the reporting isn't very user friendly. For the most part,...

Jul 2024
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Analyst/Coordinator

Relationship

Overall, CipherRounds is a good tool. It is beneficial. We get pretty good data from the...

Jul 2024
||
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Analyst/Coordinator

Product

The integration between the Epic system and CipherRounds works pretty well. Sometimes there are...

Jul 2024
||
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Director

Product

One piece we haven't done in CipherRounds is tie things into the recognition system, and I don't...

Jul 2024
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Director

Loyalty, Product

I don't know whether we are going to look for another rounding partner. Based on my experience, the...

Jul 2024
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Director

Relationship, Operations

CipherHealth has good support. In the beginning when we launched, everybody showed up and gave face,...

Jul 2024
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Director

Culture, Loyalty

Recently, I asked CipherHealth if we could marry that data again because we were doing all these...

Jul 2024
||
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Director

Loyalty, Relationship

When we first partnered with CipherHealth, they had a strong presence and good, highly engaged...

Jul 2024
||
(0)
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Director

Product, Value

When we first launched CipherRounds, we were able to marry our data using our patient satisfaction...

Jul 2024
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(0)
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Director

Loyalty, Product

CipherRounds is attached to our medical record, so we can see all the patients as they are coming in...

Jul 2024
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Director

Loyalty, Product

For real-time rounding and real-time patient feedback, CipherRounds is the only system that we are...

Jul 2024
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Director

Relationship

With CipherHealth, there was a report that I asked for that I couldn't get. They do give a lot of...

Jul 2024
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Director

Loyalty

We use CipherRounds for our rounding, and we can quickly put in which case we have rounded on. The...

Jul 2024
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Director

Product

I really like CipherRounds. We can access it, and we usually have it on our phones. CipherHealth has...

Jul 2024
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Manager

Product, Value

Our nursing staff has a moderately increased workload due to rounding being an additional duty to be...

Apr 2024
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VP/Other Executive

Relationship

There is other technology out there that gives a more targeted approach and focus and also reduces...

Apr 2024
||
(0)
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VP/Other Executive

Product

CipherRounds doesn’t integrate with our employee recognition program, so we can't recognize somebody...

Apr 2024
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VP/Other Executive

Product, Value

CipherRounds' reports are second to none. It is very easy to have transparency, visibility, and...

Apr 2024
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VP/Other Executive

Culture, Value

I have worked with CipherHealth and other organizations. A vendor will show themselves to be a...

Apr 2024
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(0)
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VP/Other Executive

Product

The CipherRounds platform is super customizable, and we are using it for the conscious patient...

Apr 2024
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VP/Other Executive

Product, Value

Nursing leaders used to have to track who was supposed to round on their unit and what patients got...

Apr 2024
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Manager

Product, Value

The vendor is capable of doing so much that a lot of vendors don't provide or have issues with....

Apr 2024
||
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Manager

Relationship

The vendor did a powwow with us. They brought in their leadership, and they are now modifying things...

Apr 2024
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Manager

Loyalty, Product

I would definitely buy CipherRounds again, though I would go in with a different strategy. Knowing...

Apr 2024
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(0)
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Manager

Culture

I have worked pretty closely with someone from the vendor's sales team. The vendor has offered stuff...

Apr 2024
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Manager

Product

There are very obvious things the vendor could provide for reporting and data gathering that would...

Apr 2024
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Manager

Culture, Relationship

I have only been able to talk to the vendor's salesperson and our customer success representative....

Apr 2024
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(0)
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Director

Product

There are some discrepancies between the system's handheld and desktop functionalities. On desktop,...

Mar 2024
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Director

Product, Value

CipherRounds is an exceptional tool because it provides us with the ability to anticipate safety...

Mar 2024
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(0)
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Director

Relationship

The support that we get from the vendor is exceptional. The vendor's turnaround times are very fast....

Mar 2024
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Director

Product

There is a lack of intuitive capabilities with the system's reports and the analytical capabilities...

Mar 2024
||
(0)
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Director

Loyalty, Value

CipherRounds has increased our workload, but our hope is that we will be able to use the tool's...

Mar 2024
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(0)
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Manager

Loyalty, Relationship

There are some pros and cons with CipherRounds. Our program manager at CipherHealth has been helpful...

Feb 2024
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(0)
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Manager

Relationship, Product

We are now getting communications from CipherHealth. We get notifications about system updates and...

Feb 2024
||
(0)
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Manager

Loyalty

Things with CipherRounds are somewhat inconsistent. When we are on the right track with...

Feb 2024
||
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Manager

Operations

I do all of the training for CipherRounds. There haven’t been a lot of resources from CipherHealth....

Feb 2024
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Manager

Relationship, Operations

CipherRounds is fairly easy to use. The scripting is pretty simple. As I open tickets, CipherHealth...

Feb 2024
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(0)
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Manager

Product

The data we were told would come from CipherRounds isn’t consistent. We have a lot of open issues...

Feb 2024
||
(0)
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Manager

Relationship

When I open a support ticket, I get an automatic reply. I think the automatic reply says that...

Feb 2024
||
(0)
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Director

Product

We like the ability to issue alerts straight from the tool versus having to go and put in a separate...

Feb 2024
||
(0)
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Director

Operations

CipherHealth’s implementation team is very good, and anytime we have a new project, we get an...

Feb 2024
||
(0)
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Director

Loyalty, Relationship, Product

CipherHealth is good at listening and gathering customer feedback, but they are a smaller company....

Feb 2024
||
(0)
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Director

Product

We are really happy with the rounding tool. Different generations who grew up with technology find...

Feb 2024
||
(0)
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Director

Relationship

The vendor is very much engaged in trying to help us solve their shortcomings. They are really...

Feb 2024
||
(0)
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Analyst/Coordinator

Product, Value

CipherRounds decreases our workload because it allows nursing auditors and floor nurses to quickly...

Feb 2024
||
(0)
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Analyst/Coordinator

Value

CipherHealth has never disappointed me or not been able to do something that they have claimed to be...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

CipherHealth is very easy to work with. I haven't had to do a lot of troubleshooting, so my...

Feb 2024
||
(0)
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Manager

Product

The way CipherHealth designed CipherRounds significantly increases work for nurses. CipherHealth...

Dec 2023
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(0)
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Manager

Value

For what we need the tool to do, CipherRounds is pretty darn simple. And I think the cost is...

Dec 2023
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(0)
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Manager

Relationship, Product

CipherHealth’s tool is pretty simple, but I think they try to overly complicate processes sometimes....

Dec 2023
||
(0)
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VP/Other Executive

Culture, Loyalty

We are getting rid of CipherRounds because I can build the same stuff in our new EMR. Furthermore,...

Nov 2023
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(0)
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VP/Other Executive

Relationship

CipherHealth has been good to work with. I have not had to use CipherHealth’s support much....

Nov 2023
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(0)
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VP/Other Executive

Operations, Product

The integration for CipherRounds was very easy; it didn't require excessive amounts of information....

Nov 2023
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(0)
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VP/Other Executive

Operations, Product

CipherRounds' design is easy to use for the people entering information. The system is quick and...

Nov 2023
||
(0)
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VP/Other Executive

Loyalty

The main reason we are going to discontinue using CipherRounds is CipherHealth's customer service....

Oct 2023
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(0)
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VP/Other Executive

Culture

CipherHealth didn't come through on any of the things they sold us on. CipherHealth promised...

Oct 2023
||
(0)
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