CipherRounds Comments

 

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Current Time Inside Cache Tag Helper: 10/25/2020 8:46:21 AM and Model.EvProductId = 185131

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User Commentary

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Director

Service and Support

We have had a lot of ongoing issues with the vendor's support. The support has been our biggest...

Sep 2020
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Manager

Relationship

The difference between the two representatives we have had has been night and day. The current...

Aug 2020
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Manager

ROI / Cost (care and feeding)

On the inpatient side, CipherHealth didn't charge for every little thing. They were trying to extend...

Aug 2020
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Manager

Implementation and Training

There really isn't any training for CipherRounds. If we were going to keep it, I would ask for more...

Aug 2020
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Manager

Other Observations & Comments

For better interoperability, CipherRounds could have more transparency with the technical piece.

Aug 2020
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Manager

Technology

The tool is fairly simple, but it is really hard to see the information that a person needs in order...

Aug 2020
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Manager

Other Observations & Comments

We haven't seen the system affect our HCAHP scores at all. CipherHealth obviously upgrades some of...

Aug 2020
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Manager

Relationship

CipherHealth didn't call us until after we decided not to renew the contract. If they had been a lot...

Aug 2020
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Manager

Functionality and Upgrades

The hard part is the fact that the rounding tool is separate from the voice tool. The voice piece of...

Aug 2020
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Manager

Service and Support

The problem with rounding tools is the tech support. Anytime we have an issue with a staff member...

Aug 2020
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Manager

Future Outlook

We are not renewing the contract for CipherRounds. The analytics have always been really bad. We had...

Aug 2020
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Analyst/Coordinator

Service and Support

CipherHealth has really supported us through the COVID-19 crisis. There is nothing they haven’t...

Aug 2020
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Analyst/Coordinator

Lessons Learned

The problem with CipherRounds is we are small and wear so many hats, so for us, it isn't a priority...

Aug 2020
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Analyst/Coordinator

Functionality and Upgrades

I do wish CipherRounds were a bit more automated so that we could have patients answer the...

Aug 2020
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Analyst/Coordinator

Service and Support

CipherHealth has been very supportive of us during the COVID-19 crisis. They presented us with...

Aug 2020
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Analyst/Coordinator

Service and Support

The vendor is very supportive. Their help desk people are very good. The vendor's services have been...

Aug 2020
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VP/Other Executive

Functionality and Upgrades

CipherRounds is a good tool that helped us improve. It has gotten us all doing the same thing with...

Jun 2020
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VP/Other Executive

Relationship

We had a site that really struggled with CipherRounds. We had a challenge with the integration and...

Jun 2020
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VP/Other Executive

Sales and Contracting

The contract negotiation actually wasn’t as onerous as many others. That was helpful. The vendor...

Jun 2020
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VP/Other Executive

Service and Support

The vendor has a large database of other clients that they tap into to find out what has worked and...

Jun 2020
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VP/Other Executive

Functionality and Upgrades

Things are going really well with CipherRounds. The system is a really easy tool to use, and our...

Jun 2020
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VP/Other Executive

Relationship

There are always things we are trying to add, change, or do a bit differently, but what I like about...

Jun 2020
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VP/Other Executive

Implementation and Training

The vendor could build a more consistent approach for training. We have been conversing with them...

Jun 2020
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VP/Other Executive

Functionality and Upgrades

We have all worked with different vendors in our careers where we have added something to our...

Jun 2020
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VP/Other Executive

Functionality and Upgrades

The beauty of the system is the ease of use. If I can use it, anyone can use it. We have had...

Jun 2020
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VP/Other Executive

Implementation and Training

CipherRounds is a very intuitive tool. From a technical perspective, the implementation has gone...

Jun 2020
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VP/Other Executive

Service and Support

The vendor has a direct help line that we can contact if we need them or if the staff is having...

Jun 2020
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VP/Other Executive

Implementation and Training

The vendor worked on our schedule for the implementation and tried to manage the conflicting...

Jun 2020
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VP/Other Executive

Relationship

The vendor executives are very involved. They came out to some of the sites for the training, and...

Jun 2020
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Director

Other Observations & Comments

I don’t know that we have ever had official training from CipherHealth, but we have had some...

Jun 2020
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Director

Functionality and Upgrades

I am happy with CipherRounds and think it is easy to use. I know there is a lot more out there that...

Jun 2020
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Director

Service and Support

I don’t usually have any problems getting support from CipherHealth. Before the COVID-19 crisis, the...

Jun 2020
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CNO

Functionality and Upgrades

CipherRounds is a solid, good product. Our nurses really like using it. We are still trying to...

Jun 2020
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CNO

Service and Support

I don’t know how we could have used the system differently to help with the COVID-19 crisis other...

Jun 2020
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CNO

Future Outlook

I think we will still be using the system in the future. I am hopeful that we will expand the...

Jun 2020
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CNO

Functionality and Upgrades

The system is most valuable in helping me hold people accountable to do the rounding because there...

Jun 2020
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Director

Interfacing and Integration

With CipherRounds, the ease of use is great because the system is pretty straightforward. When it...

Jun 2020
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Director

Service and Support

The CipherHealth team has been extremely available and ready to help us, and that has been awesome....

Jun 2020
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Director

Service and Support

CipherHealth has supported us through the COVID-19 crisis because we primarily use their solution...

May 2020
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Director

Other Observations & Comments

It would be nice to know in the pandemic environment whether CipherHealth offers an app that is...

May 2020
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Director

Functionality and Upgrades

We use the tool primarily for patient rounding. We go into patient rooms, round on patients in...

May 2020
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Director

Functionality and Upgrades

The product is very intuitive. Some people who are not technologically inclined might struggle with...

May 2020
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Director

Relationship

The vendor comes out whenever we need them to. We have almost regular calls with them. We have a...

May 2020
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Director

Functionality and Upgrades

Some of the system’s canned reports could use a bit more work. CipherHealth is a growing company, so...

May 2020
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Director

Other Observations & Comments

We easily get the data that we need to drive improvements. The responsibility is then ours to...

May 2020
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Director

ROI / Cost (care and feeding)

I would buy the product again. I don’t know whether the product is an industry standard anymore....

May 2020
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Director

Future Outlook

The product is part of our long-term plans. We use it for a lot of our strategic goal planning and...

May 2020
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Director

Implementation and Training

We did the implementation a long time ago, but it was pretty good. CipherHealth is exceptional in...

May 2020
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Director

Other Observations & Comments

I wish the system had the potential to interface with different systems. That issue is more on our...

May 2020
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Director

Relationship

Early on, we were really involved with the account representative but not the executives. Some...

May 2020
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Manager

Relationship

We have been really impressed with the vendor overall. They are a younger company, and they are...

Apr 2020
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Manager

Relationship

The vendor is incredibly adaptable, and working with them really feels like a partnership. I feel...

Apr 2020
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Manager

Functionality and Upgrades

Our feedback on the user experience hasn’t been acted on as quickly as some of the other feedback we...

Apr 2020
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Manager

Technology

One thing that the vendor is in the process of releasing is an Android app, but that process has...

Apr 2020
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Manager

Future Outlook

We are working with the vendor and giving feedback on projects dealing with automating rewards and...

Apr 2020
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Manager

Functionality and Upgrades

The vendor’s strong suit is around nurse leaders rounding. We have been having our nurse leaders...

Apr 2020
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Manager

Functionality and Upgrades

The data reporting and analytics side of what the product captures out of the box needs to be more...

Apr 2020
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Manager

Other Observations & Comments

The impact that rounding has is a core element for how we define value to our patients and their...

Apr 2020
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Director

Functionality and Upgrades

We can see who has rounded on the patients and which patients have gone home. We are also using the...

Mar 2020
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Director

Future Outlook

CipherHealth has been very helpful to us. We have been through a couple of iterations of the...

Mar 2020
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Director

Functionality and Upgrades

Several people round in multiple departments. I would like there to be a way to pick days of the...

Mar 2020
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Director

Other Observations & Comments

It will be interesting to see how the solution integrates with our EMR. We are collecting data, but...

Mar 2020
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CNO

Functionality and Upgrades

We do nurse leader rounding, and we are using the solution for pharmacy rounds. We started using the...

Mar 2020
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CNO

Functionality and Upgrades

I monitor the nurse-leader rounding reports on a regular basis. The vendor sends me reports...

Mar 2020
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CNO

Service and Support

The company is very responsive. When we send them a question or share a concern, they are pretty...

Mar 2020
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CNO

Other Observations & Comments

The product is web based. We have it on our smartphones, but its availability depends on where we...

Mar 2020
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CNO

Other Observations & Comments

Hopefully, the vendor will have expanded on their quality rounding by this point next year.

Mar 2020
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CNO

Service and Support

The vendor pushes reports instead of having us pull them. The reports are front and center, so we...

Mar 2020
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Director

Relationship

CipherHealth is good about sending us timely reports. We request reports, and CipherHealth provides...

Feb 2020
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Director

Functionality and Upgrades

We really are not thrilled with CipherHealth’s reports, what they can deliver to us, or the system's...

Feb 2020
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Director

Functionality and Upgrades

We are spending a significant amount of time creating our own reports because CipherHealth hasn't...

Feb 2020
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Director

Relationship

CipherHealth came for an on-site meeting to talk through our issues, but nothing has been resolved...

Feb 2020
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Director

Relationship

Initially, we had a brief training with CipherHealth, but we haven't been meeting with our new...

Feb 2020
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Director

Functionality and Upgrades

We are very happy with the patient rounding side of CipherHealth’s system. From a reporting...

Feb 2020
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Director

Relationship

I would rate CipherHealth’s executive involvement very low. I don't even know who the executives are....

Feb 2020
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Director

Other Observations & Comments

We have had a decent increase in patient experience over the past year and a half, but I would not...

Feb 2020
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Director

Functionality and Upgrades

Over the last couple of years, we haven't really seen anything improve or change with CipherHealth’s...

Feb 2020
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Manager

Relationship

CipherHealth has grown a lot and has changed their leadership roles, but they have been responsive...

Feb 2020
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Manager

Service and Support

There has been less attention to detail over the years. CipherHealth was only partially making sure...

Feb 2020
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Manager

Implementation and Training

The quality of CipherHealth's training is pretty good. When we first got CipherRounds, we were super...

Feb 2020
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Manager

Functionality and Upgrades

A lot of our struggles ha