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CipherRounds Comments
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KLAS Research Director - Adam Cherrington
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Adam Cherrington

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adam.cherrington@klasresearch.com

801-404-5273

 
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User Commentary

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VP/Other Executive

CipherRounds has been really good. We have launched the nurse bedside rounding, leader rounding,...

Mar 2021
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Director

I am not really sure what is going to happen with CipherRounds. There hasn't been any talk of...

Mar 2021
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Director

There is variety in the way we use the product. The interface is not user friendly for all of our...

Feb 2021
(0)
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Director

Our product success manager is phenomenal. The success manager is really incredible and has taken...

Feb 2021
(0)
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Director

We have a really good client support specialist. We meet regularly. The specialist continually...

Feb 2021
(0)
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Director

The product works very well. It is simple to use. Occasionally, we have some hiccups with the feed...

Feb 2021
(0)
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Director

We use CipherRounds as an accountability tool to ensure we are rounding. The feedback we get is very...

Feb 2021
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Director

Our support people are very good, and we meet regularly, but it seems like there is sometimes...

Feb 2021
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Director

I would like to see more sophisticated back-end reporting. I don't think that is too much to ask for...

Feb 2021
(0)
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Director

I think if the vendor embellished the ancillary features, such as reporting and community support,...

Feb 2021
(0)
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Director

The vendor is super proactive. They always email us and tell us about things they think might...

Feb 2021
(0)
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Director

There is no additional layer of analysis. It would be nice to see trends. We have a lot of scripts...

Feb 2021
(0)
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Manager

There have been certain components of our relationship with CipherHealth that have been excellent....

Feb 2021
(0)
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Manager

We have had challenges and frustrations around reporting and trying to get the data that our...

Feb 2021
(0)
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Manager

We are very interested in nurse-leader rounding when it comes to being able to set actionable goals....

Feb 2021
(0)
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Manager

CipherHealth doesn't have a reporting system in process that calculates discharge rounds. I have to...

Feb 2021
(0)
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Manager

The person that we work with from CipherHealth has been great. The one-on-one work with the vendor...

Feb 2021
(0)
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Manager

We learned a lot during the process of implementing the system, and that gave us a better idea of...

Feb 2021
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Manager

The training from CipherHealth was helpful. They came on-site to provide assistance. They did...

Feb 2021
(0)
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Manager

The system is really easy for end users to navigate. There are just a few people that have had challenges....

Feb 2021
(0)
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Manager

We use CipherRounds as a proactive measure to identify whether the initiatives that we use...

Feb 2021
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CNO

We have had limited use of the product because of COVID-19. We wanted to protect staff members and...

Feb 2021
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VP/Other Executive

There is a question about whether we will continue with CipherRounds or make a change. The other...

Feb 2021
(0)
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VP/Other Executive

I have had a ton of changes on my CipherHealth account team that I am a little disappointed in. The...

Feb 2021
(0)
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VP/Other Executive

The executive involvement is lagging right now. Early on, I had access to more senior people, and...

Feb 2021
(0)
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VP/Other Executive

CipherRounds is a good piece of technology. It is very helpful and gives us good insight, but if...

Feb 2021
(0)
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VP/Other Executive

CipherHealth avoids charging for every little thing. In fact, we kind of renegotiated our contract...

Feb 2021
(0)
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VP/Other Executive

CipherHealth sent people here and gave us a ton of time and resources for training. CipherHealth...

Feb 2021
(0)
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Manager

The ongoing support is really good. When I need help, CipherHealth is very helpful. Anytime that I...

Feb 2021
(0)
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Manager

The product is easy and does exactly what the vendor says it does. However, the data is only as good...

Feb 2021
(0)
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Director

It used to be simple to implement or change a script, but CipherHealth has changed the process. Now...

Jan 2021
(0)
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Director

If I wanted to run a weekly advanced report from CipherHealth's platform, I would have to go in and...

Jan 2021
(0)
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Director

I have found CipherHealth to be extremely supportive and innovative during the COVID-19 crisis. They...

Jan 2021
(0)
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Director

We are always trying to expand different use cases for the tool. As CipherHealth has grown, they...

Jan 2021
(0)
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Analyst/Coordinator

For the most part, CipherHealth is very good at keeping their promises and making sure that they...

Jan 2021
(0)
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Analyst/Coordinator

CipherRounds works pretty well for us. The system's navigation is great, and the system is pretty...

Jan 2021
(0)
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Analyst/Coordinator

CipherHealth helps out with training us, and we train our nurses or whoever will be doing the...

Jan 2021
(0)
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Analyst/Coordinator

The rounding in CipherRounds has changed since COVID-19 started. We have been doing telephonic...

Jan 2021
(0)
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Analyst/Coordinator

If someone asked about CipherRounds, I would tell that person that the tool is good for document...

Jan 2021
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VP/Other Executive

The system's drawback is its inability to retain historical information. There is no way to manage...

Jan 2021
(0)
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VP/Other Executive

I really like the platform, and it has definitely met our needs. CipherHealth is pretty honest, and...

Jan 2021
(0)
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VP/Other Executive

CipherHealth's people are exceptionally easy to talk to. They are very helpful in terms of how we...

Jan 2021
(0)
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Director

CipherHealth does what we need them to do. They are pretty good at what they do. CipherRounds is...

Dec 2020
(0)
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Director

I don’t remember whether I got training for CipherRounds. Maybe there really wasn’t much training; I...

Dec 2020
(0)
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Director

I haven’t had to really use CipherHealth’s support much. We have representatives that we can reach...

Dec 2020
(0)
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Analyst/Coordinator

We used CipherRounds before COVID-19 hit. Once it did, we stopped rounding and going in patient...

Dec 2020
(0)
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Analyst/Coordinator

CipherHealth sends out information to let us know when there is an upgrade available. We have a...

Dec 2020
(0)
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Director

CipherHealth has absolutely kept all of their promises. CipherHealth has been top notch. We have had...

Nov 2020
(0)
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Director

CipherHealth doesn't charge for every little thing. They actually offer very flexible pricing. I am...

Nov 2020
(0)
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Director

CipherHealth is excellent with implementation. My own team is not so great. We tend to complicate...

Nov 2020
(0)
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Director

The training from CipherHealth was very effective. They did everything they could. We had some...

Nov 2020
(0)
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Director

Our customer success manager is a rock star. We pretty much never have to call support because our...

Nov 2020
(0)
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Director

The vice president and the leadership have all been wonderful. The vendor has been very...

Nov 2020
(0)
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Manager

The product is part of our long-term plans. One of our long-term initiatives as an organization is...

Nov 2020
(0)
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Manager

CipherHealth avoids charging for every little thing. The vendor has been pretty good about all of...

Nov 2020
(0)
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 or  to see details.

Manager

I am really satisfied with CipherRounds. We are looking at expanding into our ambulatory care...

Nov 2020
(0)
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Manager

I feel that CipherHealth has been a fantastic partner. I really believe that our success is the...

Nov 2020
(0)
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Director

We have had a lot of ongoing issues with the vendor's support. The support has been our biggest...

Sep 2020
(0)
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Manager

The difference between the two representatives we have had has been night and day. The current...

Aug 2020
(0)
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Manager

On the inpatient side, CipherHealth didn't charge for every little thing. They were trying to extend...

Aug 2020
(0)
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Manager

There really isn't any training for CipherRounds. If we were going to keep it, I would ask for more...

Aug 2020
(0)
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Manager

For better interoperability, CipherRounds could have more transparency with the technical piece.

Aug 2020
(0)
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Manager

The tool is fairly simple, but it is really hard to see the information that a person needs in order...

Aug 2020
(0)
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Manager

We haven't seen the system affect our HCAHP scores at all. CipherHealth obviously upgrades some of...

Aug 2020
(0)
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Manager

CipherHealth didn't call us until after we decided not to renew the contract. If they had been a lot...

Aug 2020
(0)
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Manager

The hard part is the fact that the rounding tool is separate from the voice tool. The voice piece of...

Aug 2020
(0)
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Manager

The problem with rounding tools is the tech support. Anytime we have an issue with a staff member...

Aug 2020
(0)
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Manager

We are not renewing the contract for CipherRounds. The analytics have always been really bad. We had...

Aug 2020
(0)
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Analyst/Coordinator

CipherHealth has really supported us through the COVID-19 crisis. There is nothing they haven’t...

Aug 2020
(0)
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Analyst/Coordinator

The problem with CipherRounds is we are small and wear so many hats, so for us, it isn't a priority...

Aug 2020
(0)
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Analyst/Coordinator

I do wish CipherRounds were a bit more automated so that we could have patients answer the...

Aug 2020
(0)
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Analyst/Coordinator

CipherHealth has been very supportive of us during the COVID-19 crisis. They presented us with...

Aug 2020
(0)
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Analyst/Coordinator

The vendor is very supportive. Their help desk people are very good. The vendor's services have been...

Aug 2020
(0)
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VP/Other Executive

CipherRounds is a good tool that helped us improve. It has gotten us all doing the same thing with...

Jun 2020
(0)
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VP/Other Executive

We had a site that really struggled with CipherRounds. We had a challenge with the integration and...

Jun 2020
(0)
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VP/Other Executive

The contract negotiation actually wasn’t as onerous as many others. That was helpful. The vendor...

Jun 2020
(0)
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VP/Other Executive

The vendor has a large database of other clients that they tap into to find out what has worked and...

Jun 2020
(0)
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VP/Other Executive

Things are going really well with CipherRounds. The system is a really easy tool to use, and our...

Jun 2020
(0)
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VP/Other Executive

There are always things we are trying to add, change, or do a bit differently, but what I like about...

Jun 2020
(0)
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VP/Other Executive

The vendor could build a more consistent approach for training. We have been conversing with them...

Jun 2020
(0)
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VP/Other Executive

We have all worked with different vendors in our careers where we have added something to our...

Jun 2020
(0)
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VP/Other Executive

The beauty of the system is the ease of use. If I can use it, anyone can use it. We have had...

Jun 2020
(0)
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VP/Other Executive

CipherRounds is a very intuitive tool. From a technical perspective, the implementation has gone...

Jun 2020
(0)
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VP/Other Executive

The vendor has a direct help line that we can contact if we need them or if the staff is having...

Jun 2020
(0)
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VP/Other Executive

The vendor worked on our schedule for the implementation and tried to manage the conflicting...

Jun 2020
(0)
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VP/Other Executive

The vendor executives are very involved. They came out to some of the sites for the training, and...

Jun 2020
(0)
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Director

I don’t know that we have ever had official training from CipherHealth, but we have had some...

Jun 2020
(0)
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Director

I am happy with CipherRounds and think it is easy to use. I know there is a lot more out there that...

Jun 2020
(0)
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Director

I don’t usually have any problems getting support from CipherHealth. Before the COVID-19 crisis, the...

Jun 2020
(0)
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CNO

CipherRounds is a solid, good product. Our nurses really like using it. We are still trying to...

Jun 2020
(0)
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CNO

I don’t know how we could have used the system differently to help with the COVID-19 crisis other...

Jun 2020
(0)
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CNO

I think we will still be using the system in the future. I am hopeful that we will expand the...

Jun 2020
(0)
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CNO

The system is most valuable in helping me hold people accountable to do the rounding because there...

Jun 2020
(0)
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Director

With CipherRounds, the ease of use is great because the system is pretty straightforward. When it...

Jun 2020
(0)
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Director

The CipherHealth team has been extremely available and ready to help us, and that has been awesome....

Jun 2020
(0)
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