CipherRounds Commentary
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Subject Expert
Adam Cherrington
VP of Engagement
Commentary Summary
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User Commentary
Product
It would be nice if there were an integration between CipherRounds and the feedback portion of our...
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Relationship
CipherHealth is willing to work with us. Their product isn't the best, but their support is good....
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Product
I like CipherRounds. From an admin perspective, I would like us to have more control of the system's...
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Relationship, Product, Value
Before CipherRounds, we reached a very small percentage of our patients. Now we are able to get...
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Relationship, Operations
CipherHealth worked with us to customize the solution to exactly what we needed. They did things...
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Relationship
A couple of years ago, we had a representative who wasn't very responsive, so we talked to...
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Value
When we have vendors that don't avoid charging us for every little thing, we do not renew their...
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Operations
We would just like more structured training from CipherHealth. The great majority of people don’t...
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Relationship
CipherHealth is a great company. They are responsive to our needs, and they are able to work with us...
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Operations, Product
I have had a good experience with CipherRounds. It is reliable and malleable to my needs. It is also...
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Culture
CipherRounds works exactly as CipherHealth told us it would, and it is highly customizable.
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Loyalty
It is hard to know whether CipherRounds is part of our long-term plans because of how fast...
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Product
I would like to see more AI features in the future. I also want trainings to be more tailored to my...
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Product
CipherRounds is super easy to use for leaders and staff, and it is a good system. It rarely goes...
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Operations
The implementation of CipherRounds a few years ago was very simple. CipherHealth just made it so...
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Relationship
CipherHealth’s support people are very timely, efficient, and responsive when I send them an email...
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Relationship, Product
CipherHealth gives me information, but we own the actions in changing things like outcomes. They...
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Relationship, Operations, Product
I have never had any issues with upgrades. There was an upgrade that had a couple of bugs, but it...
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Culture
With CipherHealth, we have a bundled payment mechanism, so I don't hear complaints about extra...
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Culture, Loyalty
The vendor will come up with something new. We may not buy it, but they will offer it and tell us...
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Product
We primarily just use CipherRounds for the rounding tool. It is performing pretty well. One thing I...
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Value
One of CipherRounds’ strengths is that we can have rounding scripts in a number of different areas...
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Product
The CipherRounds UI on the patient side is better than other UIs I have seen in the industry because...
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Relationship
CipherHealth’s support is decent. But we have had CipherRounds go down quite a bit.
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Operations, Product
Our nursing staff members are not using CipherRounds as much anymore, and the problem is that they...
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Loyalty
We renewed our contract with CipherHealth. My hesitation is that there are vendors doing new things...
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