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Legacy Data Archiving 2020: Which Vendors Consistently Exceed Expectations?
Legacy Data Archiving 2020:
Which Vendors Consistently Exceed Expectations?
July 2020
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User Commentary

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CMIO

Other Observations & Comments

I am not sure whether we have been trained on how to use the tools yet. Once we asked CITI for some...

Apr 2020
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CMIO

Functionality and Upgrades

It is really great that the tool has a button that basically lives in our main system. That is much...

Apr 2020
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CMIO

Other Observations & Comments

I appreciate the vendor's willingness to speak with third-party vendors. I imagine that other...

Apr 2020
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CMIO

Relationship

In the first wave, we struggled with responsiveness. That was largely related to the project...

Apr 2020
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CMIO

Implementation and Training

The few times we needed to take advantage of training, the vendor gave us what we asked for, and in...

Apr 2020
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CMIO

Interfacing and Integration

The product works as promoted. The issue is just the delivery timeline. Interoperability probably...

Apr 2020
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CMIO

Functionality and Upgrades

The product is meeting our needs. I don't think we have seen an enhancement request or anything else...

Apr 2020
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CMIO

Relationship

I escalated a few issues to an executive, and my experiences were frustrating. I don't know whether...

Apr 2020
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CMIO

Lessons Learned

I would have no problem referring CITI to a friend. I would be frank about our experience and tell...

Apr 2020
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CMIO

ROI / Cost (care and feeding)

I don't know what another data archiving vendor would charge us and not charge us for. I haven't...

Apr 2020
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CMIO

Relationship

We had a project manager who was a bit of a challenge. There was some blame on both sides, but I...

Apr 2020
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VP/Other Executive

Relationship

What differentiates CITI from other vendors is their flexibility. They have been one of the top...

Mar 2020
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VP/Other Executive

Functionality and Upgrades

We have to ensure HITRUST compatibility and numerous other security pieces with other vendors'...

Mar 2020
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VP/Other Executive

Relationship

CITI reaches out a lot, as most vendors do. We really haven't had the need for much support because...

Mar 2020
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VP/Other Executive

Implementation and Training

What CITI brought to the table was very good. They had a very concrete way of doing work. We had...

Mar 2020
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VP/Other Executive

ROI / Cost (care and feeding)

With the current pricing structure in our contract, we are getting our money's worth. The cost of...

Mar 2020
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VP/Other Executive

Other Observations & Comments

We are moving to a full, new, unified EHR. From my perspective, DRIS is part of our long-term plans,...

Mar 2020
 Helpful

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VP/Other Executive

Implementation and Training

One of CITI's biggest strengths is that in most cases, training isn't necessary. The system is just...

Mar 2020
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VP/Other Executive

Relationship

One of the most valuable pieces of the product is the ease of use of the front-end interface. The...

Mar 2020
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CIO

Service and Support

The vendor's support team is very responsive.

Feb 2020
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CIO

Technology

The vendor took care of everything; we had the database server on-site, so we gave the vendor access...

Feb 2020
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CIO

Relationship

We have used the vendor for archiving before. The vendor was so easy to work with and very...

Feb 2020
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CIO

Functionality and Upgrades

I really don’t have firsthand knowledge, but I have not gotten any complaints from our people, and...

Feb 2020
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Manager

Relationship

What makes CITI a good company to partner with is that they are able to take our feedback and then...

Feb 2020
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Manager

Relationship

I have been very fortunate with who I have connected with at CITI from the beginning. That person...

Feb 2020
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Manager

Future Outlook

CITI has kept all of their promises to our organization so far. One area of our facility definitely...

Feb 2020
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Director

Other Observations & Comments

I would buy the product again. Even though we have been working on archiving our data for a few...

Feb 2020
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Director

Other Observations & Comments

CITI keeps all of their promises. Some of my ratings were lower due to the timelines and the...

Feb 2020
 Helpful

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Director

Functionality and Upgrades

CITI recently upgraded their product, and that upgrade included significant changes. There were some...

Feb 2020
 Helpful

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Director

Functionality and Upgrades

Other technologies from CITI integrate with DRIS, but those pieces really don't meet our needs. The...

Feb 2020
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Director

ROI / Cost (care and feeding)

Cost was a factor in the RFP process. There was a huge cost differentiation between the vendors'...

Feb 2020
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Director

Other Observations & Comments

I would probably recommend the product with some disclaimers. To be honest, CITI has been a...

Feb 2020
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CIO

Other Observations & Comments

We took a leap of faith by going with CITI. They have been incredibly helpful by working with us to...

Nov 2019
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CIO

Sales and Contracting

The only feedback I gave to CITI is that they don't have to sell so hard. They sometimes come across...

Nov 2019
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CIO

Relationship

We have a pretty special relationship with CITI's leadership team. One of our colleagues helped to...

Nov 2019
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Manager

Win/Loss - Why they were selected (by current clients)

I would buy the solution again. With the work that the vendor has performed so far, they certainly...

Nov 2019
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Manager

Relationship

CITI keeps all their promises. In terms of contracting and being transparent, the vendor is very...

Nov 2019
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Manager

ROI / Cost (care and feeding)

We have been additionally charged on some additional interface and custom work, but the vendor is...

Nov 2019
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Manager

Service and Support

The vendor has a lot of really good developers, but I am trying to work with operational and...

Nov 2019
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Manager

Interfacing and Integration

The vendor has done more interoperability work for us than we could do on our own. The vendor really...

Nov 2019
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Manager

Relationship

When I have an issue, I have a contact that gets back to me quickly. We have had internal issues,...

Nov 2019
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Manager

Other Observations & Comments

CITI doesn’t seem to move as quickly as our organization wants them to. That being said, the vendor...

Nov 2019
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Manager

Service and Support

From an improvement standpoint, the vendor needs to develop some of their engineers to be a little...

Nov 2019
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Manager

Relationship

CITI is very transparent, and they are available at a minute’s notice most of the time. They are...

Nov 2019
 Helpful

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Manager

Functionality and Upgrades

CITI offers a very straightforward and easy-to-use product right out of the box. They offer really...

Nov 2019
 Helpful

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Manager

Interfacing and Integration

We are reporting against the CITI application. We have been able to integrate the system with our...

Oct 2019
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Manager

Functionality and Upgrades

We have never had a problem with an upgrade. We added a financial system into the CITI application,...

Oct 2019
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Manager

Relationship

When we had a change in leadership, some of CITI's executives came out to meet with our new leader...

Oct 2019
 Helpful

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Manager

Functionality and Upgrades

We have needed to drive costs out of the organization, and CITI has helped us do that and meet the...

Oct 2019
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Manager

Lessons Learned

I would like CITI to provide more clarity and understanding around how they are going to handle the...

Oct 2019
 Helpful

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Manager

Functionality and Upgrades

Including the CITI application hasn't been a heavy lift for our application team. It has been a...

Oct 2019
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Manager

Functionality and Upgrades

CITI has been a blast to work with. We have archived the financial and clinical data, and we have...

Oct 2019
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Manager

Relationship

CITI has been an incredible vendor to work with. They have been responsive from a feature...

Oct 2019
 Helpful

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Manager

Relationship

If I were buying again, I would go with CITI without a doubt. I wouldn't waste time doing an RFP; I...

Oct 2019
 Helpful

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Manager

Functionality and Upgrades

The CITI application is so intuitive that there isn't a lot of ongoing training. One of the benefits...

Oct 2019
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