DRIS Commentary

Filtered view: All

CITI is good in terms of who we work with. We get very quick responses from CITI when we have...

I would probably not buy DRIS again. It isn't keeping up with what healthcare demands of it,...

We’re about to leave CITI. We went through a lengthy RFP process because we needed to expand our...

CITI can get resourcing in place very quickly. They're easy to get in touch with, they have good...

I love CITI’s customer service. They are not a vendor where we have to just put in a ticket and...

CITI’s training is good. It follows more of a train-the-trainer model and is maybe a little more...

The main reason we bought DRIS was because of its integration with our EHR, and it makes it...

It seems like CITI did a lot of up-front development and created a pretty good product. I just do...

It is not always that timelines aren't hit because of CITI; the vendor we are moving away from...

We fully achieved what we set out to do with DRIS. It has met the primary purpose, despite some of...

Our goal with CITI's system is not just to see data archiving from a compliance perspective. We have...

I'm not sure that DRIS has saved us any money. It is expensive, even with the return on investment....

One area that is lacking is the finance reporting in DRIS. We have complained. CITI’s modules just...

If we could report from DRIS or if it could alert based on historical data, that would be good, as...

DRIS is fairly expensive, but it is pretty competitive compared to other solutions. Also, all the...

We will find ways to use the DRIS data more for things we are not but should be using it for. Once...

DRIS can tie into the context of the patient so well. It looks like it is in the chart itself when...

CITI is pretty quickly on top of anything we report, and they are on regular calls with us to talk...

What I like about DRIS is that there aren’t that many clicks; that is always a good thing. It works...

A key feature that helped us achieve our outcomes with CITI was the ability to create policies. The...

We haven’t had any issues where CITI has had to reach out to us first. When I create a ticket, I...

It is really important that archival tools be able to produce reports and perform the ROI process....

We are to the point where when we do upgrades, we download the release notes, figure out what is...

CITI doesn't make their vision clear. I think there are probably opportunities for them to share...

We don't open a lot of tickets with CITI, but when we have had issues, we haven't felt like the...

We have been working with CITI for a long time. When we started, CITI wasn't as experienced. Now, I...

I would give DRIS a really low rating for driving tangible outcomes. We really just use DRIS for...

The system's ease of use depends on the end user and what they are doing with DRIS. There are...

CITI's executives are very responsive when we need to escalate things. We have built a rapport with...

CITI has a module for report building that creates legal medical records. When we request medical...

The system's price point is good for what we get. We use the system to archive data, and it is...

When we have delays with our projects, those delays are typically on our side. We have had good...

We had a hard time when we were going through our implementation process. There were some hiccups...

DRIS is easy to use. I can log into it and use it if I need to. Also, CITI is fine. There are no...

We had a lot of information that we needed to archive and still be able to retrieve. The outcome we...

We have definitely leveraged DRIS for things outside of data storage. Sometimes, we have large...

DRIS meets our needs, but it takes a lot of work to get it to where we need it to be. One of our...

Everything is important to CITI's technical team members. Those people are a dog with a bone on...

CITI's deliveries and timelines used to be major dissatisfiers. We have seen improvements in the...

CITI could improve their training materials when we complete a project with them.

The data retention requirement for legacy application data isn't terribly long now that we know how...

With CITI, there is an estimated time frame in the sales process, but then we have to align with...

DRIS has simplified things from a retention perspective. I don't think it has automated anything per...

Initially, when we went live, we had some challenges with communication and follow-through. Those...

With outcomes related to release of information purposes and viewing data, DRIS does help. There is...

CITI is responsive in terms of being quick to respond to issues. Sometimes there is difficulty, and...

The outcomes we expected from using DRIS were a reference for our clinical teams for historical...

There isn't much interoperability with HIE-related things through a certain network or structured...

Things with CITI have improved, and we continue to have open communication with the resources that I...

A lot of people tell us that they cannot find documents and do not know how to locate things in...

We have not had many discussions with CITI about looking to the future and where DRIS is headed....

There are a lot of things that we talk about being proactive with during implementations, and CITI...

We very rarely ever have any downtime incidents. DRIS is very reliable.

Nothing ever ends within CITI's projected timeline. When CITI gives us a timeline of four months,...

I actually get fairly fast turnaround service when I enter tickets and when there are problems. We...

When CITI goes through new products with departments, it sometimes feels like it is the first time...

Upgrades seem to go well. CITI is very fast and efficient, but I would not rate them as perfect...

DRIS is decently user-friendly for quickly viewing historical records, but it can be challenging to...

CITI gives us a lot of integration that we didn’t have before, or it is built on what we previously...

CITI’s ongoing support has been perfect. Issues don't come up with the solution, so we haven’t had...

The project we did with CITI was monumental in getting all of our data points added in. We had...

CITI's knowledge of other EMRs is phenomenal. CITI met our deadlines and did a great job. They are...

I like the system's simplicity. The vendor's folks are hardworking people, and they have a fairly...

DRIS works well with our EHR vendor's environment and links. DRIS is pretty straightforward. We have...

DRIS is a little pricey, but on the other hand, I don't know whether there is a cheaper solution out...

I work with CITI on a regular basis. I can pick up the phone and call several people to get somebody...

I think the archiving space has probably changed since we got the solution. I don't know how many...

I have spent a lot of time with CITI, and we have made the system work for us because we now...

CITI has a fair number of modules. They can do lab data, clinical data, HR data, ERP data, or...

CITI has one drawback. The price point of archiving a system is high. It prohibits a small system...

For the purpose of archiving data, the system works very well. Everything is there. I can access the...