DRIS
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Tyson Blauer
Research Director
KLAS Research Director - Tyson Blauer
 
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User Commentary

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CIO

Functionality and Upgrades

Overall, our experience with CITI has been good but complex. Getting the product to work as it had...

May 2022
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CIO

Relationship

The vendor's challenge has been their bench. The vendor's key primary players have left the company....

May 2022
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Director

Functionality and Upgrades

We put a lot of data into DRIS. CITI specializes internally based on subject area, so the ETL teams...

Feb 2022
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Director

Functionality and Upgrades

CITI has quarterly development releases. Right now, everything is hosted. CITI moved everyone to a...

Feb 2022
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Director

Relationship

I have known the folks from CITI for so long that our relationship has stopped being a true vendor...

Feb 2022
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(0)
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Director

Functionality and Upgrades

The greatest improvement opportunity for CITI would be to improve the first round of transformation...

Feb 2022
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(0)
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VP/Other Executive

ROI / Cost (care and feeding)

In terms of driving tangible outcomes, the product does what we need it to do. We integrate DRIS...

Jan 2022
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VP/Other Executive

Service and Support

There have been significant changes in the vendor’s personnel, and that has been a negative thing. I...

Jan 2022
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VP/Other Executive

Functionality and Upgrades

It has often been challenging to work with CITI. Even though they have supposedly worked with...

Jan 2022
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Director

Relationship

CITI listens to our suggestions on how we want to expand our use of DRIS. As long as CITI continues...

Dec 2021
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Director

Implementation and Training

When we need training, CITI provides it, but they sometimes use a train-the-trainer approach. I am...

Dec 2021
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Director

ROI / Cost (care and feeding)

The only downside with DRIS is that the pricing is expensive for archiving a small system. CITI has...

Dec 2021
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Director

ROI / Cost (care and feeding)

The solution seems to be a better cost model for us. When we picked CITI, the biggest selling point...

Dec 2021
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Director

Interfacing and Integration

The main reason we went with CITI was that they have a very good integration path with our EMR...

Dec 2021
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Director

Functionality and Upgrades

We had some challenges with certain reports. When users would access those in DRIS, the reports were...

Dec 2021
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Director

Relationship

My experience with CITI has been very good. Some of the impactful folks we were directly working...

Dec 2021
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Director

Functionality and Upgrades

CITI went to the Microsoft Azure cloud, and I haven't noticed a difference. That is nice. Sometimes...

Dec 2021
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Director

Relationship

CITI works on anything that comes up that may be lacking within the product, and they ensure to put...

Dec 2021
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CIO

Functionality and Upgrades

We use DRIS for archiving. CITI does well. We can integrate the system. CITI is good at figuring out...

Dec 2021
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CIO

Functionality and Upgrades

I can retrieve data from DRIS in a matter of clicks. If I need to find an old EKG, I can get to it...

Dec 2021
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CIO

Relationship

The person who was the lifeblood of DRIS has left CITI. We will be interested to see whether CITI...

Dec 2021
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