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KLAS Research Director - Ryan Oliver
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Ryan Oliver

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ryan.oliver@klasresearch.com

385-312-8116

 
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Legacy Data Archiving 2020: Which Vendors Consistently Exceed Expectations?
Legacy Data Archiving 2020:
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July 2020
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User Commentary

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Manager

CITI is excellent to work with. Overall, their commitment to our organization in terms of the...

Apr 2021
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VP/Other Executive

For DRIS, we haven’t gone through many upgrade implementations. Based on our history and everything...

Mar 2021
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Director

We are going full steam ahead with DRIS. DRIS is very good at meeting our needs. I like the system a...

Feb 2021
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Director

All of our issues with DRIS seem to get remedied very thoroughly because we have so many systems in...

Feb 2021
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Director

The integration between DRIS and our EMR has been pretty seamless.

Feb 2021
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Director

The risk piece of DRIS has been pretty seamless. We need some technical resources to help set that...

Feb 2021
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Director

There is a ton of data going through the system, and because of the navigation pieces in DRIS, we...

Feb 2021
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Director

The product is really keeping me moving. DRIS is a product-archiving solution, and it isn't too bad...

Feb 2021
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Director

The vendor licenses the product based on what we are going to use. We bought certain licenses, and...

Feb 2021
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Director

I would like to see the vendor working on the A/R reporting. As far as the conversion process goes,...

Feb 2021
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Manager

I have no doubt that the phone and web support are top notch. The archiving is pretty static, so we...

Nov 2020
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Manager

I don't know whether we have needed help with COVID-19, but CITI has continued to reach out even...

Nov 2020
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Manager

We didn't do a lot of training with CITI. The product is pretty intuitive, and I enjoy it. The...

Nov 2020
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Manager

We implemented CITI's A/R module, and it hasn't been exactly what CITI indicated it would be....

Nov 2020
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VP/Other Executive

Data archiving is a really hard space. I don’t think there are any good vendors. None of them are...

Oct 2020
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VP/Other Executive

We have problems in DRIS. For example, the vendor's default is a 24-hour day. There are a million...

Oct 2020
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VP/Other Executive

We have a million applications. We have to prioritize the work. Through our acquisitions, we will...

Oct 2020
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VP/Other Executive

If the decision were up to me, I would contractually make CITI commit to dates with financial...

Oct 2020
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VP/Other Executive

In time, the vendor does keep their promises. The vendor tends to overpromise. One of the things I...

Oct 2020
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VP/Other Executive

I would tell others who are interested in CITI that the other vendors in the space are not the same...

Oct 2020
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