DRIS Commentary
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Tyson Blauer
Research Director
KLAS Research Director - Tyson Blauer
 
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User Commentary

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Manager

Relationship

Our relationship with CITI has changed over the years with our transformational needs. We used them...

Feb 2024
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Manager

Operations

There are gaps related to the fact that CITI has had turnover, and we have had to start from square...

Feb 2024
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Manager

Value

CITI is actually a very trusted company when it comes to cost. They are very transparent. They have...

Feb 2024
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Manager

Product

CITI is in maintenance mode. We make little requests to help fix issues. I have looked at the road...

Feb 2024
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Manager

Operations

Outside of the people that do the technical work, CITI’s project managers are excellent. We have had...

Feb 2024
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VP/Other Executive

Relationship, Operations

There was a complete change in leadership between the time we started using the vendor and now, so...

Jan 2024
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VP/Other Executive

Relationship, Value

Being able to archive the applications so we don’t have to keep them around just to access the data...

Jan 2024
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Manager

Culture, Relationship, Value

I would never, ever recommend this company. They charge for all hardware, including monitors, even...

Jan 2024
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Manager

Relationship

CITI's level-one support has been moved offshore, and it is terrible now. The support people who...

Dec 2023
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Director

Loyalty, Product

DRIS does very well at integration with our EHR and being able to link patients from a window in the...

Dec 2023
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Director

Relationship, Operations, Product

The thing CITI could probably improve is the speed of service of being able to bring data in. The...

Dec 2023
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Director

Relationship, Operations

With CITI, I have one project manager that I work with on everything from new projects to billing...

Dec 2023
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Director

Relationship

Even though it is not an executive-level person I'm working with, I feel that I have executive-level...

Dec 2023
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