DRIS Commentary
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Subject Expert
Benjamin Cassity
Engagement Partner
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User Commentary
Relationship
I love CITI’s customer service. They are not a vendor where we have to just put in a ticket and...
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Operations
CITI’s training is good. It follows more of a train-the-trainer model and is maybe a little more...
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Loyalty
The main reason we bought DRIS was because of its integration with our EHR, and it makes it...
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Loyalty, Relationship, Product
It seems like CITI did a lot of up-front development and created a pretty good product. I just do...
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Loyalty, Relationship
It is not always that timelines aren't hit because of CITI; the vendor we are moving away from...
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Product
We fully achieved what we set out to do with DRIS. It has met the primary purpose, despite some of...
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Loyalty
Our goal with CITI's system is not just to see data archiving from a compliance perspective. We have...
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Value
I'm not sure that DRIS has saved us any money. It is expensive, even with the return on investment....
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Relationship, Product
One area that is lacking is the finance reporting in DRIS. We have complained. CITI’s modules just...
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Product
If we could report from DRIS or if it could alert based on historical data, that would be good, as...
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Value
DRIS is fairly expensive, but it is pretty competitive compared to other solutions. Also, all the...
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Loyalty
We will find ways to use the DRIS data more for things we are not but should be using it for. Once...
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Product
DRIS can tie into the context of the patient so well. It looks like it is in the chart itself when...
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Relationship
CITI is pretty quickly on top of anything we report, and they are on regular calls with us to talk...
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Product, Value
What I like about DRIS is that there aren’t that many clicks; that is always a good thing. It works...
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Product, Value
A key feature that helped us achieve our outcomes with CITI was the ability to create policies. The...
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Relationship
We haven’t had any issues where CITI has had to reach out to us first. When I create a ticket, I...
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Product, Value
It is really important that archival tools be able to produce reports and perform the ROI process....
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Operations, Product
We are to the point where when we do upgrades, we download the release notes, figure out what is...
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Relationship
CITI doesn't make their vision clear. I think there are probably opportunities for them to share...
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Relationship
We don't open a lot of tickets with CITI, but when we have had issues, we haven't felt like the...
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Relationship
We have been working with CITI for a long time. When we started, CITI wasn't as experienced. Now, I...
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Product, Value
I would give DRIS a really low rating for driving tangible outcomes. We really just use DRIS for...
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Product
The system's ease of use depends on the end user and what they are doing with DRIS. There are...
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Relationship
CITI's executives are very responsive when we need to escalate things. We have built a rapport with...
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Product
CITI has a module for report building that creates legal medical records. When we request medical...
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Product, Value
The system's price point is good for what we get. We use the system to archive data, and it is...
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Relationship, Operations
When we have delays with our projects, those delays are typically on our side. We have had good...
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Operations
We had a hard time when we were going through our implementation process. There were some hiccups...
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Relationship, Operations
DRIS is easy to use. I can log into it and use it if I need to. Also, CITI is fine. There are no...
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Relationship
We had a lot of information that we needed to archive and still be able to retrieve. The outcome we...
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Product, Value
We have definitely leveraged DRIS for things outside of data storage. Sometimes, we have large...
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Relationship, Product
DRIS meets our needs, but it takes a lot of work to get it to where we need it to be. One of our...
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Relationship
Everything is important to CITI's technical team members. Those people are a dog with a bone on...
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Loyalty, Relationship, Operations
CITI's deliveries and timelines used to be major dissatisfiers. We have seen improvements in the...
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Operations
CITI could improve their training materials when we complete a project with them.
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Loyalty, Product
The data retention requirement for legacy application data isn't terribly long now that we know how...
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Culture
With CITI, there is an estimated time frame in the sales process, but then we have to align with...
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Product
DRIS has simplified things from a retention perspective. I don't think it has automated anything per...
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Operations
Initially, when we went live, we had some challenges with communication and follow-through. Those...
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Relationship, Product
With outcomes related to release of information purposes and viewing data, DRIS does help. There is...
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Relationship
CITI is responsive in terms of being quick to respond to issues. Sometimes there is difficulty, and...
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Product
The outcomes we expected from using DRIS were a reference for our clinical teams for historical...
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Product
There isn't much interoperability with HIE-related things through a certain network or structured...
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Relationship
Things with CITI have improved, and we continue to have open communication with the resources that I...
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Operations, Product
A lot of people tell us that they cannot find documents and do not know how to locate things in...
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Loyalty, Relationship
We have not had many discussions with CITI about looking to the future and where DRIS is headed....
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Relationship, Operations
There are a lot of things that we talk about being proactive with during implementations, and CITI...
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Relationship, Product
We very rarely ever have any downtime incidents. DRIS is very reliable.
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Culture, Relationship
Nothing ever ends within CITI's projected timeline. When CITI gives us a timeline of four months,...
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Relationship
I actually get fairly fast turnaround service when I enter tickets and when there are problems. We...
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Relationship, Operations
When CITI goes through new products with departments, it sometimes feels like it is the first time...
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Operations, Product
Upgrades seem to go well. CITI is very fast and efficient, but I would not rate them as perfect...
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Relationship, Operations, Product
DRIS is decently user-friendly for quickly viewing historical records, but it can be challenging to...
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Operations
CITI gives us a lot of integration that we didn’t have before, or it is built on what we previously...
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Relationship
CITI’s ongoing support has been perfect. Issues don't come up with the solution, so we haven’t had...
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Operations
The project we did with CITI was monumental in getting all of our data points added in. We had...
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Relationship
CITI's knowledge of other EMRs is phenomenal. CITI met our deadlines and did a great job. They are...
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Operations, Product
I like the system's simplicity. The vendor's folks are hardworking people, and they have a fairly...
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Product
DRIS works well with our EHR vendor's environment and links. DRIS is pretty straightforward. We have...
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Value
DRIS is a little pricey, but on the other hand, I don't know whether there is a cheaper solution out...
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Relationship
I work with CITI on a regular basis. I can pick up the phone and call several people to get somebody...
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Loyalty
I think the archiving space has probably changed since we got the solution. I don't know how many...
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Relationship, Operations
I have spent a lot of time with CITI, and we have made the system work for us because we now...
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Product
CITI has a fair number of modules. They can do lab data, clinical data, HR data, ERP data, or...
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Value
CITI has one drawback. The price point of archiving a system is high. It prohibits a small system...
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Product
For the purpose of archiving data, the system works very well. Everything is there. I can access the...
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Commentary Summary
Comment Type Breakout