DRIS Commentary
Filtered view: All
Subject Expert
Benjamin Cassity
Research Director
Commentary Summary
If you don't have a login, getting started is easy.
User Commentary
Product, Value
What I like about DRIS is that there aren’t that many clicks; that is always a good thing. It works...
Login or Create an Account to see details.
Product, Value
A key feature that helped us achieve our outcomes with CITI was the ability to create policies. The...
Login or Create an Account to see details.
Relationship
We haven’t had any issues where CITI has had to reach out to us first. When I create a ticket, I...
Login or Create an Account to see details.
Product, Value
It is really important that archival tools be able to produce reports and perform the ROI process....
Login or Create an Account to see details.
Operations, Product
We are to the point where when we do upgrades, we download the release notes, figure out what is...
Login or Create an Account to see details.
Relationship
CITI doesn't make their vision clear. I think there are probably opportunities for them to share...
Login or Create an Account to see details.
Relationship
We don't open a lot of tickets with CITI, but when we have had issues, we haven't felt like the...
Login or Create an Account to see details.
Relationship
We have been working with CITI for a long time. When we started, CITI wasn't as experienced. Now, I...
Login or Create an Account to see details.
Product, Value
I would give DRIS a really low rating for driving tangible outcomes. We really just use DRIS for...
Login or Create an Account to see details.
Product
The system's ease of use depends on the end user and what they are doing with DRIS. There are...
Login or Create an Account to see details.
Relationship
CITI's executives are very responsive when we need to escalate things. We have built a rapport with...
Login or Create an Account to see details.
Product
CITI has a module for report building that creates legal medical records. When we request medical...
Login or Create an Account to see details.
Product, Value
The system's price point is good for what we get. We use the system to archive data, and it is...
Login or Create an Account to see details.
Relationship, Operations
When we have delays with our projects, those delays are typically on our side. We have had good...
Login or Create an Account to see details.
Operations
We had a hard time when we were going through our implementation process. There were some hiccups...
Login or Create an Account to see details.
Relationship, Operations
DRIS is easy to use. I can log into it and use it if I need to. Also, CITI is fine. There are no...
Login or Create an Account to see details.
Relationship
We had a lot of information that we needed to archive and still be able to retrieve. The outcome we...
Login or Create an Account to see details.
Product, Value
We have definitely leveraged DRIS for things outside of data storage. Sometimes, we have large...
Login or Create an Account to see details.
Relationship, Product
DRIS meets our needs, but it takes a lot of work to get it to where we need it to be. One of our...
Login or Create an Account to see details.
Relationship
Everything is important to CITI's technical team members. Those people are a dog with a bone on...
Login or Create an Account to see details.
Loyalty, Relationship, Operations
CITI's deliveries and timelines used to be major dissatisfiers. We have seen improvements in the...
Login or Create an Account to see details.
Operations
CITI could improve their training materials when we complete a project with them.
Login or Create an Account to see details.
Loyalty, Product
The data retention requirement for legacy application data isn't terribly long now that we know how...
Login or Create an Account to see details.
Culture
With CITI, there is an estimated time frame in the sales process, but then we have to align with...
Login or Create an Account to see details.
Product
DRIS has simplified things from a retention perspective. I don't think it has automated anything per...
Login or Create an Account to see details.
Operations
Initially, when we went live, we had some challenges with communication and follow-through. Those...
Login or Create an Account to see details.
Relationship, Product
With outcomes related to release of information purposes and viewing data, DRIS does help. There is...
Login or Create an Account to see details.
Relationship
CITI is responsive in terms of being quick to respond to issues. Sometimes there is difficulty, and...
Login or Create an Account to see details.
Product
The outcomes we expected from using DRIS were a reference for our clinical teams for historical...
Login or Create an Account to see details.
Product
There isn't much interoperability with HIE-related things through a certain network or structured...
Login or Create an Account to see details.
Relationship
Things with CITI have improved, and we continue to have open communication with the resources that I...
Login or Create an Account to see details.
Operations, Product
A lot of people tell us that they cannot find documents and do not know how to locate things in...
Login or Create an Account to see details.
Loyalty, Relationship
We have not had many discussions with CITI about looking to the future and where DRIS is headed....
Login or Create an Account to see details.
Relationship, Operations
There are a lot of things that we talk about being proactive with during implementations, and CITI...
Login or Create an Account to see details.
Relationship, Product
We very rarely ever have any downtime incidents. DRIS is very reliable.
Login or Create an Account to see details.
Culture, Relationship
Nothing ever ends within CITI's projected timeline. When CITI gives us a timeline of four months,...
Login or Create an Account to see details.
Relationship
I actually get fairly fast turnaround service when I enter tickets and when there are problems. We...
Login or Create an Account to see details.
Relationship, Operations
When CITI goes through new products with departments, it sometimes feels like it is the first time...
Login or Create an Account to see details.
Operations, Product
Upgrades seem to go well. CITI is very fast and efficient, but I would not rate them as perfect...
Login or Create an Account to see details.
Relationship, Operations, Product
DRIS is decently user-friendly for quickly viewing historical records, but it can be challenging to...
Login or Create an Account to see details.
Operations
CITI gives us a lot of integration that we didn’t have before, or it is built on what we previously...
Login or Create an Account to see details.
Relationship
CITI’s ongoing support has been perfect. Issues don't come up with the solution, so we haven’t had...
Login or Create an Account to see details.
Operations
The project we did with CITI was monumental in getting all of our data points added in. We had...
Login or Create an Account to see details.
Relationship
CITI's knowledge of other EMRs is phenomenal. CITI met our deadlines and did a great job. They are...
Login or Create an Account to see details.
Operations, Product
I like the system's simplicity. The vendor's folks are hardworking people, and they have a fairly...
Login or Create an Account to see details.
Product
DRIS works well with our EHR vendor's environment and links. DRIS is pretty straightforward. We have...
Login or Create an Account to see details.
Value
DRIS is a little pricey, but on the other hand, I don't know whether there is a cheaper solution out...
Login or Create an Account to see details.
Relationship
I work with CITI on a regular basis. I can pick up the phone and call several people to get somebody...
Login or Create an Account to see details.
Loyalty
I think the archiving space has probably changed since we got the solution. I don't know how many...
Login or Create an Account to see details.
Relationship, Operations
I have spent a lot of time with CITI, and we have made the system work for us because we now...
Login or Create an Account to see details.
Product
CITI has a fair number of modules. They can do lab data, clinical data, HR data, ERP data, or...
Login or Create an Account to see details.
Value
CITI has one drawback. The price point of archiving a system is high. It prohibits a small system...
Login or Create an Account to see details.
Product
For the purpose of archiving data, the system works very well. Everything is there. I can access the...
Login or Create an Account to see details.
Relationship, Product
With DRIS, we had some concerns with the way it was allowing us to work down A/R on an active A/R...
Login or Create an Account to see details.
Loyalty, Product
We got onto a certain upgrade cycle. That is a constant. We also take the most valuable updates that...
Login or Create an Account to see details.
Relationship
I have a dedicated business partner from CITI who does PM and billing. That person can put us in...
Login or Create an Account to see details.
​
Preferences