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DRIS Commentary
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Benjamin Cassity
Research Director
KLAS Research Director - Benjamin Cassity
 
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User Commentary

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Manager

Operations

CITI gives us a lot of integration that we didn’t have before, or it is built on what we previously...

Dec 2025
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Manager

Relationship

CITI’s ongoing support has been perfect. Issues don't come up with the solution, so we haven’t had...

Dec 2025
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Manager

Operations

The project we did with CITI was monumental in getting all of our data points added in. We had...

Dec 2025
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Director

Relationship

CITI's knowledge of other EMRs is phenomenal. CITI met our deadlines and did a great job. They are...

Dec 2025
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Analyst/Coordinator

Operations, Product

I like the system's simplicity. The vendor's folks are hardworking people, and they have a fairly...

Nov 2025
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Analyst/Coordinator

Product

DRIS works well with our EHR vendor's environment and links. DRIS is pretty straightforward. We have...

Nov 2025
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Analyst/Coordinator

Value

DRIS is a little pricey, but on the other hand, I don't know whether there is a cheaper solution out...

Nov 2025
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Director

Relationship

I work with CITI on a regular basis. I can pick up the phone and call several people to get somebody...

Oct 2025
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Director

Loyalty

I think the archiving space has probably changed since we got the solution. I don't know how many...

Oct 2025
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Director

Relationship, Operations

I have spent a lot of time with CITI, and we have made the system work for us because we now...

Oct 2025
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Director

Product

CITI has a fair number of modules. They can do lab data, clinical data, HR data, ERP data, or...

Oct 2025
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Director

Value

CITI has one drawback. The price point of archiving a system is high. It prohibits a small system...

Oct 2025
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Director

Product

For the purpose of archiving data, the system works very well. Everything is there. I can access the...

Oct 2025
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Director

Relationship, Product

With DRIS, we had some concerns with the way it was allowing us to work down A/R on an active A/R...

Apr 2025
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Director

Loyalty, Product

We got onto a certain upgrade cycle. That is a constant. We also take the most valuable updates that...

Apr 2025
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Director

Relationship

I have a dedicated business partner from CITI who does PM and billing. That person can put us in...

Apr 2025
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