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Current Time Inside Cache Tag Helper: 1/18/2021 7:28:57 PM and Model.EvProductId = 216190

Commentary Summary

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User Commentary

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Manager

Service and Support

I have no doubt that the phone and web support are top notch. The archiving is pretty static, so we...

Nov 2020
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Manager

Relationship

I don't know whether we have needed help with COVID-19, but CITI has continued to reach out even...

Nov 2020
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Manager

Service and Support

We didn't do a lot of training with CITI. The product is pretty intuitive, and I enjoy it. The...

Nov 2020
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Manager

Service and Support

We implemented CITI's A/R module, and it hasn't been exactly what CITI indicated it would be....

Nov 2020
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VP/Other Executive

Relationship

Data archiving is a really hard space. I don’t think there are any good vendors. None of them are...

Oct 2020
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VP/Other Executive

Functionality and Upgrades

We have problems in DRIS. For example, the vendor's default is a 24-hour day. There are a million...

Oct 2020
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VP/Other Executive

Future Outlook

We have a million applications. We have to prioritize the work. Through our acquisitions, we will...

Oct 2020
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VP/Other Executive

ROI / Cost (care and feeding)

If the decision were up to me, I would contractually make CITI commit to dates with financial...

Oct 2020
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VP/Other Executive

Relationship

In time, the vendor does keep their promises. The vendor tends to overpromise. One of the things I...

Oct 2020
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VP/Other Executive

Lessons Learned

I would tell others who are interested in CITI that the other vendors in the space are not the same...

Oct 2020
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CMIO

Other Observations & Comments

I am not sure whether we have been trained on how to use the tools yet. Once we asked CITI for some...

Apr 2020
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CMIO

Functionality and Upgrades

It is really great that the tool has a button that basically lives in our main system. That is much...

Apr 2020
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CMIO

Other Observations & Comments

I appreciate the vendor's willingness to speak with third-party vendors. I imagine that other...

Apr 2020
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CMIO

Relationship

In the first wave, we struggled with responsiveness. That was largely related to the project...

Apr 2020
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CMIO

Implementation and Training

The few times we needed to take advantage of training, the vendor gave us what we asked for, and in...

Apr 2020
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CMIO

Interfacing and Integration

The product works as promoted. The issue is just the delivery timeline. Interoperability probably...

Apr 2020
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CMIO

Functionality and Upgrades

The product is meeting our needs. I don't think we have seen an enhancement request or anything else...

Apr 2020
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CMIO

Relationship

I escalated a few issues to an executive, and my experiences were frustrating. I don't know whether...

Apr 2020
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CMIO

Lessons Learned

I would have no problem referring CITI to a friend. I would be frank about our experience and tell...

Apr 2020
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CMIO

ROI / Cost (care and feeding)

I don't know what another data archiving vendor would charge us and not charge us for. I haven't...

Apr 2020
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CMIO

Relationship

We had a project manager who was a bit of a challenge. There was some blame on both sides, but I...

Apr 2020
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VP/Other Executive

Relationship

What differentiates CITI from other vendors is their flexibility. They have been one of the top...

Mar 2020
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VP/Other Executive

Functionality and Upgrades

We have to ensure HITRUST compatibility and numerous other security pieces with other vendors'...

Mar 2020
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VP/Other Executive

Relationship

CITI reaches out a lot, as most vendors do. We really haven't had the need for much support because...

Mar 2020
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VP/Other Executive

Implementation and Training

What CITI brought to the table was very good. They had a very concrete way of doing work. We had...

Mar 2020
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VP/Other Executive

ROI / Cost (care and feeding)

With the current pricing structure in our contract, we are getting our money's worth. The cost of...

Mar 2020
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VP/Other Executive

Other Observations & Comments

We are moving to a full, new, unified EHR. From my perspective, DRIS is part of our long-term plans,...

Mar 2020
 Helpful

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VP/Other Executive

Implementation and Training

One of CITI's biggest strengths is that in most cases, training isn't necessary. The system is just...

Mar 2020
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VP/Other Executive

Relationship

One of the most valuable pieces of the product is the ease of use of the front-end interface. The...

Mar 2020
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CIO

Service and Support

The vendor's support team is very responsive.

Feb 2020
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CIO

Technology

The vendor took care of everything; we had the database server on-site, so we gave the vendor access...

Feb 2020
 Helpful

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CIO

Relationship

We have used the vendor for archiving before. The vendor was so easy to work with and very...

Feb 2020
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CIO

Functionality and Upgrades

I really don’t have firsthand knowledge, but I have not gotten any complaints from our people, and...

Feb 2020
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Manager

Relationship

What makes CITI a good company to partner with is that they are able to take our feedback and then...

Feb 2020
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Manager

Relationship

I have been very fortunate with who I have connected with at CITI from the beginning. That person...

Feb 2020
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Manager

Future Outlook

CITI has kept all of their promises to our organization so far. One area of our facility definitely...

Feb 2020
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Director

Other Observations & Comments

I would buy the product again. Even though we have been working on archiving our data for a few...

Feb 2020
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Director

Other Observations & Comments

CITI keeps all of their promises. Some of my ratings were lower due to the timelines and the...

Feb 2020
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Director

Functionality and Upgrades

CITI recently upgraded their product, and that upgrade included significant changes. There were some...

Feb 2020
 Helpful

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Director

Functionality and Upgrades

Other technologies from CITI integrate with DRIS, but those pieces really don't meet our needs. The...

Feb 2020
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Director

ROI / Cost (care and feeding)

Cost was a factor in the RFP process. There was a huge cost differentiation between the vendors'...

Feb 2020
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Director

Other Observations & Comments

I would probably recommend the product with some disclaimers. To be honest, CITI has been a...

Feb 2020
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