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Commentary Summary
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User Commentary
Manager
Service and Support
I have no doubt that the phone and web support are top notch. The archiving is pretty static, so we...
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Manager
Relationship
I don't know whether we have needed help with COVID-19, but CITI has continued to reach out even...
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Manager
Service and Support
We didn't do a lot of training with CITI. The product is pretty intuitive, and I enjoy it. The...
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Manager
Service and Support
We implemented CITI's A/R module, and it hasn't been exactly what CITI indicated it would be....
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VP/Other Executive
Relationship
Data archiving is a really hard space. I don’t think there are any good vendors. None of them are...
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VP/Other Executive
Functionality and Upgrades
We have problems in DRIS. For example, the vendor's default is a 24-hour day. There are a million...
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VP/Other Executive
Future Outlook
We have a million applications. We have to prioritize the work. Through our acquisitions, we will...
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VP/Other Executive
ROI / Cost (care and feeding)
If the decision were up to me, I would contractually make CITI commit to dates with financial...
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VP/Other Executive
Relationship
In time, the vendor does keep their promises. The vendor tends to overpromise. One of the things I...
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VP/Other Executive
Lessons Learned
I would tell others who are interested in CITI that the other vendors in the space are not the same...
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CMIO
Other Observations & Comments
I am not sure whether we have been trained on how to use the tools yet. Once we asked CITI for some...
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CMIO
Functionality and Upgrades
It is really great that the tool has a button that basically lives in our main system. That is much...
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CMIO
Other Observations & Comments
I appreciate the vendor's willingness to speak with third-party vendors. I imagine that other...
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CMIO
Relationship
In the first wave, we struggled with responsiveness. That was largely related to the project...
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CMIO
Implementation and Training
The few times we needed to take advantage of training, the vendor gave us what we asked for, and in...
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CMIO
Interfacing and Integration
The product works as promoted. The issue is just the delivery timeline. Interoperability probably...
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CMIO
Functionality and Upgrades
The product is meeting our needs. I don't think we have seen an enhancement request or anything else...
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CMIO
Relationship
I escalated a few issues to an executive, and my experiences were frustrating. I don't know whether...
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CMIO
Lessons Learned
I would have no problem referring CITI to a friend. I would be frank about our experience and tell...
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CMIO
ROI / Cost (care and feeding)
I don't know what another data archiving vendor would charge us and not charge us for. I haven't...
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CMIO
Relationship
We had a project manager who was a bit of a challenge. There was some blame on both sides, but I...
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VP/Other Executive
Relationship
What differentiates CITI from other vendors is their flexibility. They have been one of the top...
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VP/Other Executive
Functionality and Upgrades
We have to ensure HITRUST compatibility and numerous other security pieces with other vendors'...
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VP/Other Executive
Relationship
CITI reaches out a lot, as most vendors do. We really haven't had the need for much support because...
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VP/Other Executive
Implementation and Training
What CITI brought to the table was very good. They had a very concrete way of doing work. We had...
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VP/Other Executive
ROI / Cost (care and feeding)
With the current pricing structure in our contract, we are getting our money's worth. The cost of...
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VP/Other Executive
Other Observations & Comments
We are moving to a full, new, unified EHR. From my perspective, DRIS is part of our long-term plans,...
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VP/Other Executive
Implementation and Training
One of CITI's biggest strengths is that in most cases, training isn't necessary. The system is just...
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VP/Other Executive
Relationship
One of the most valuable pieces of the product is the ease of use of the front-end interface. The...
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CIO
Service and Support
The vendor's support team is very responsive.
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CIO
Technology
The vendor took care of everything; we had the database server on-site, so we gave the vendor access...
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CIO
Relationship
We have used the vendor for archiving before. The vendor was so easy to work with and very...
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CIO
Functionality and Upgrades
I really don’t have firsthand knowledge, but I have not gotten any complaints from our people, and...
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Manager
Relationship
What makes CITI a good company to partner with is that they are able to take our feedback and then...
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Manager
Relationship
I have been very fortunate with who I have connected with at CITI from the beginning. That person...
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Manager
Future Outlook
CITI has kept all of their promises to our organization so far. One area of our facility definitely...
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Director
Other Observations & Comments
I would buy the product again. Even though we have been working on archiving our data for a few...
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Director
Other Observations & Comments
CITI keeps all of their promises. Some of my ratings were lower due to the timelines and the...
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Director
Functionality and Upgrades
CITI recently upgraded their product, and that upgrade included significant changes. There were some...
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Director
Functionality and Upgrades
Other technologies from CITI integrate with DRIS, but those pieces really don't meet our needs. The...
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Director
ROI / Cost (care and feeding)
Cost was a factor in the RFP process. There was a huge cost differentiation between the vendors'...
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Director
Other Observations & Comments
I would probably recommend the product with some disclaimers. To be honest, CITI has been a...
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