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1Clearsense Data Archiving Commentary
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Subject Expert
Benjamin Cassity
Engagement Partner
KLAS Engagement Partner - Benjamin Cassity
 

Commentary Summary

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User Commentary

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Manager

If someone were looking into 1Clearsense Data Archiving, I would ask them exactly what their scope...

Comment Tone Negative
Pillars Loyalty, Product
Evaluation Unrated

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Manager

I don't have a problem with 1Clearsense Data Archiving. I think it's a pretty straightforward solution....

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Manager

Clearsense is very collaborative. If there's ever an issue, they are willing to work with us and get...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Manager

There's been a lot of turnover with Clearsense lately, so it's hard to hone in on some project tasks...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Manager

I don't know Clearsense's internal development processes, but we want them to come up with a good...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Analyst/Coordinator

I really want Clearsense to complete the extinguishing of the backlog of the apps that we have for...

Comment Tone Negative
Pillars Loyalty
Evaluation Unrated

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Analyst/Coordinator

Right now, we have two archiving vendors, and we're trying to consolidate and see whether we can...

Comment Tone Positive
Pillars Loyalty
Evaluation Unrated

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Analyst/Coordinator

Previously, there was a gap in 1Clearsense Data Archiving’s functionality. Clearsense heard about...

Comment Tone Positive
Pillars Loyalty, Relationship, Product
Evaluation Unrated

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Manager

We've looked into archiving a few other systems with Clearsense, so they are very responsive in...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Manager

When we have issues or general questions, Clearsense always gets back to us right away. If we ever...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Director

Archiving can become routine and monotonous. However, if looked at the right way, there are always...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Director

Since the beginning, we pushed Clearsense to enable the storing of DICOM imaging studies, which...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Director

The partnership that Clearsense has developed with us has been fantastic. They are willing to work...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Director

Our health system decided to move to a single instance of our EHR, and with that, we had to replace...

Comment Tone Positive
Pillars Loyalty
Evaluation Unrated

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Director

For me to rate my money's worth higher, I would need to keep my spending about the same. I don't...

Comment Tone Negative
Pillars Value
Evaluation Unrated

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Director

In healthcare, there are so many different types of data that require retention outside of what I...

Comment Tone Negative
Pillars Loyalty, Product
Evaluation Unrated

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Director

My likelihood to recommend Clearsense would depend. I would probably be far less likely to recommend...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Director

Clearsense has been an excellent partner in the archiving space. They've undergone quite a bit of...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Director

Things have moved along quickly. Clearsense has offered ways to help improve and speed things up in...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Director

We were unhappy with our previous vendor, so we moved to Clearsense. I wouldn’t do anything...

Comment Tone Positive
Pillars Loyalty
Evaluation Unrated

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Director

One thing that we were looking at was an active A/R archiving solution, and Clearsense doesn't seem...

Comment Tone Negative
Pillars Loyalty
Evaluation Unrated

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Manager

1Clearsense Data Archiving does not require a great deal of training. Using the archive data is...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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Manager

Once in a while, the support people at Clearsense take more time than I would like to get something...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Manager

Clearsense has different products, like a file manager, but we primarily use the clinical and...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Manager

Clearsense often brings forward new things they're working on. They're moving their company forward...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Manager

Archiving is expensive. For a lot of the stuff that we archive, there's not a lot of true return on...

Comment Tone Negative
Pillars Value
Evaluation Unrated

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Manager

The process that Clearsense goes through is hands on with really good communication. For the most...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Manager

Clearsense is a vendor that wants to partner with us. They make themselves available pretty much...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Analyst/Coordinator

Clearsense is usually very timely with support tickets; they usually respond the same day....

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Analyst/Coordinator

I haven’t seen Clearsense come out with much new stuff in the last several years. There are a...

Comment Tone Negative
Pillars Loyalty, Product
Evaluation Unrated

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Analyst/Coordinator

1Clearsense Data Archiving is an agnostic platform that allows us to store all types of content...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Analyst/Coordinator

I've never had a single employee go through any of Clearsense’s training. The vendor has people on...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

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Analyst/Coordinator

1Clearsense Data Archiving is a great platform in that it allows us to agnostically capture a large...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Director

We like the vendor’s speed of completion. We've had bad experiences with other vendors. We've had as...

Comment Tone Positive
Pillars Relationship, Operations
Evaluation Unrated

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Director

Clearsense doesn't charge by the archive system. They charge by the amount of data that we are...

Comment Tone Positive
Pillars Value
Evaluation Unrated

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Director

The vendor has been very easy to get along with. They've had a lot of turnover, so I've had a few...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Manager

Like with any solution, there's always room for opportunity in terms of Clearsense’s upgrades and...

Comment Tone Negative
Pillars Relationship, Product
Evaluation Unrated

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Manager

How quickly Clearsense’s support people get back to us depends on the issue. For things like system...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Manager

One thing we’re working on is the communication cascade from Clearsense to the broader audience,...

Comment Tone Negative
Pillars Relationship, Product
Evaluation Unrated

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Manager

Our business relationship with Clearsense is positive. When we think about the goal of what we are...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Director

There are some things that we would like to see Clearsense do that they don't quite do. The biggest...

Comment Tone Negative
Pillars Relationship, Product
Evaluation Unrated

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Director

We have a pretty strong partnership with Clearsense. Their ability to work with us on our timelines...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Director

With 1Clearsense Data Archiving, we would like to be able to display and create reports and visualizations....

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Manager

We are continuing with Clearsense. Their technology is the best in its class in terms of actual data...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Manager

We have to train a different set of nontechnical users for this solution, and that is a challenging...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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Manager

The vendor's support has been fantastic. The vendor is definitely moving in the right direction....

Comment Tone Positive
Pillars Loyalty, Relationship
Evaluation Unrated

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Manager

Certainly, I would recommend the application or the platform to anyone. I would probably highlight...

Comment Tone Positive
Pillars Relationship, Product
Evaluation Unrated

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Director

Clearsense's current support and engagement model works very well. Clearsense is doing a good job,...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Director

Clearsense is really responsive, supportive, and helpful. Their response times are pretty immediate....

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Director

Clearsense's system is a view-only application. Organizations just look up what they have archived....

Comment Tone Positive
Pillars Operations, Product
Evaluation Unrated

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Director

Clearsense started with other regions before they came to mine, and I could tell because Clearsense...

Comment Tone Positive
Pillars Loyalty
Evaluation Unrated

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Director

There are things coming down the pike later this year that will help streamline 1Clearsense Data...

Comment Tone Positive
Pillars Loyalty, Product
Evaluation Unrated

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VP/Other Executive

We have been able to train people on the system, and we have transitioned to the system quickly.

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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VP/Other Executive

The vendor's vision was stronger historically, but with their leadership changes, they are doubling...

Comment Tone Negative
Pillars Loyalty, Relationship
Evaluation Unrated

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VP/Other Executive

We essentially brought things from historical archives and centralized them into the system so that...

Comment Tone Positive
Pillars Product, Value
Evaluation Unrated

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VP/Other Executive

A couple of new representatives have been assigned to our account. We have been using the system for...

Comment Tone Negative
Pillars Loyalty, Relationship
Evaluation Unrated

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CIO

I have good things to say about Clearsense, but I don't really have any great things to say about...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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CIO

Clearsense does a decent job. I wish they could do more. I’m a big believer that if the data being...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Manager

Clearsense has a great customer service team. Our points of contact are very responsive, and when...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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