1Clearsense Data Archiving Commentary
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Subject Expert
Benjamin Cassity
Engagement Partner
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User Commentary
Operations
1Clearsense Data Archiving does not require a great deal of training. Using the archive data is...
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Relationship
Once in a while, the support people at Clearsense take more time than I would like to get something...
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Product
Clearsense has different products, like a file manager, but we primarily use the clinical and...
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Relationship
Clearsense often brings forward new things they're working on. They're moving their company forward...
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Value
Archiving is expensive. For a lot of the stuff that we archive, there's not a lot of true return on...
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Relationship
The process that Clearsense goes through is hands on with really good communication. For the most...
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Relationship
Clearsense is a vendor that wants to partner with us. They make themselves available pretty much...
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Relationship
Clearsense is usually very timely with support tickets; they usually respond the same day....
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Loyalty, Product
I haven’t seen Clearsense come out with much new stuff in the last several years. There are a...
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Product
1Clearsense Data Archiving is an agnostic platform that allows us to store all types of content...
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Operations
I've never had a single employee go through any of Clearsense’s training. The vendor has people on...
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Product
1Clearsense Data Archiving is a great platform in that it allows us to agnostically capture a large...
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Relationship, Operations
We like the vendor’s speed of completion. We've had bad experiences with other vendors. We've had as...
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Value
Clearsense doesn't charge by the archive system. They charge by the amount of data that we are...
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Relationship
The vendor has been very easy to get along with. They've had a lot of turnover, so I've had a few...
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Relationship, Product
Like with any solution, there's always room for opportunity in terms of Clearsense’s upgrades and...
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Relationship
How quickly Clearsense’s support people get back to us depends on the issue. For things like system...
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Relationship, Product
One thing we’re working on is the communication cascade from Clearsense to the broader audience,...
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Relationship
Our business relationship with Clearsense is positive. When we think about the goal of what we are...
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Relationship, Product
There are some things that we would like to see Clearsense do that they don't quite do. The biggest...
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Relationship
We have a pretty strong partnership with Clearsense. Their ability to work with us on our timelines...
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Product
With 1Clearsense Data Archiving, we would like to be able to display and create reports and visualizations....
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Relationship
We are continuing with Clearsense. Their technology is the best in its class in terms of actual data...
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Operations
We have to train a different set of nontechnical users for this solution, and that is a challenging...
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Loyalty, Relationship
The vendor's support has been fantastic. The vendor is definitely moving in the right direction....
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Relationship, Product
Certainly, I would recommend the application or the platform to anyone. I would probably highlight...
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Relationship
Clearsense's current support and engagement model works very well. Clearsense is doing a good job,...
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Relationship
Clearsense is really responsive, supportive, and helpful. Their response times are pretty immediate....
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Operations, Product
Clearsense's system is a view-only application. Organizations just look up what they have archived....
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Loyalty
Clearsense started with other regions before they came to mine, and I could tell because Clearsense...
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Loyalty, Product
There are things coming down the pike later this year that will help streamline 1Clearsense Data...
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Operations
We have been able to train people on the system, and we have transitioned to the system quickly.
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Loyalty, Relationship
The vendor's vision was stronger historically, but with their leadership changes, they are doubling...
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Product, Value
We essentially brought things from historical archives and centralized them into the system so that...
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Loyalty, Relationship
A couple of new representatives have been assigned to our account. We have been using the system for...
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Relationship
I have good things to say about Clearsense, but I don't really have any great things to say about...
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Product
Clearsense does a decent job. I wish they could do more. I’m a big believer that if the data being...
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Relationship
Clearsense has a great customer service team. Our points of contact are very responsive, and when...
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Relationship, Operations, Product
Working with Clearsense has been a slam-dunk win. They have been very good in executing our...
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Product
Clearsense has a lot of experience with archiving applications at a certain juncture. It would...
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Product
Retrospectively, we have some challenges where we have retention periods that are based on data...
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Product
Clearsense’s product is awesome. I haven't seen many products like it in the space where users can...
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Loyalty, Product
I have had a couple of little complaints with the ease of use of 1Clearsense Data Archiving when...
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Relationship
I have never had a problem communicating with anybody on the Clearsense team. We work with a variety...
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Value
For what we pay for 1Clearsense Data Archiving and everything that we have archived into it, it...
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Relationship
Clearsense has always been very accommodating to any requests. We have had a lot of really...
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Product
1Clearsense Data Archiving has been a great product. It is very easy to archive things in it and...
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Culture
The vendor redid their pricing model, and based on what we were using, that helped us reduce costs....
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Relationship
Recently, nothing has changed with Clearsense. From an overall standpoint, they haven't gone...
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Commentary Summary
Comment Type Breakout