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Healthcare’s Data Science Platform Comments
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User Commentary

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CMO

Functionality and Upgrades

This vendor helps us with risk stratification. This solution gives us a risk number and the...

Oct 2020
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CMO

Relationship

ClosedLoop.ai's customer service has been really good. They listen to us and guide us in asking the...

Oct 2020
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CMO

Relationship

ClosedLoop.ai comes to us with ideas about areas where they have helped other clients. The vendor...

Oct 2020
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CMO

Implementation and Training

I would say that ClosedLoop.ai's training for applying this tool was good. I didn't get a lot of...

Oct 2020
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CMO

Relationship

ClosedLoop.ai meets with us on a regular basis. We do strategic planning with them to understand how...

Oct 2020
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CMO

ROI / Cost (care and feeding)

Sometimes, solutions are really useful but their cost is prohibitive. Before we can even prove a...

Oct 2020
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CMO

Functionality and Upgrades

ClosedLoop.ai diversifies stratification, and that integrates into our care management platform. The...

Oct 2020
(0)
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VP/Other Executive

Win/Loss - Why they were selected (by current clients)

We met ClosedLoop.ai at a conference. Our group is very open to relationships, piloting, and doing...

Sep 2020
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VP/Other Executive

Relationship

We are still kind of finishing up pilot mode. It has been very useful for us in our innovation lab,...

Sep 2020
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VP/Other Executive

Functionality and Upgrades

ClosedLoop.ai provides prebuilt algorithms and the ability to build them on our own. We are...

Sep 2020
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VP/Other Executive

Functionality and Upgrades

The connection to healthcare use cases is out of the box, and there is some model explainability...

Sep 2020
(0)
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VP/Other Executive

Future Outlook

We are still pretty new to the system, so we are seeing what is possible. We don’t have trackable...

Sep 2020
(0)
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VP/Other Executive

Implementation and Training

During the implementation, ClosedLoop.ai was very responsive. I am not sure whether they are...

Sep 2020
(0)
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VP/Other Executive

Interfacing and Integration

The platform is new, and there were some instances where we influenced the product road map when...

Sep 2020
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VP/Other Executive

Relationship

ClosedLoop.ai has a little room to grow, but things have been fine. They are really responsive to...

Sep 2020
(0)
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CFO

Functionality and Upgrades

We are pretty early on in the relationship, but we have been having conversations and testing...

Sep 2020
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CFO

Lessons Learned

We are not initially using the vendor for healthcare-specific outcomes. I did a tremendous amount of...

Sep 2020
(0)
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CFO

Functionality and Upgrades

ClosedLoop.ai does work in the healthcare industry, and they have a library of prebuilt healthcare...

Sep 2020
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CFO

Technology

What we like about ClosedLoop.ai is they almost have a risk-free evaluation. They will build a basic...

Sep 2020
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CFO

Relationship

I really like the idea of the solution, and the customer experience is really great. The vendor is...

Sep 2020
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CFO

Functionality and Upgrades

The system is customizable. The offering probably wouldn’t be the same for every customer. We can...

Sep 2020
(0)
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CFO

Lessons Learned

Giving our tech and data analyst team members the tool is going to amplify their abilities. What the...

Sep 2020
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CFO

Implementation and Training

The vendor's implementation was really good. The training was great. The vendor has a dedicated...

Sep 2020
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CFO

Service and Support

There is nobody who is at the data scientist level in our organization, but we are able to get that...

Sep 2020
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CFO

Lessons Learned

It is hard to know whether the solution is part of our long-term plans. I don't think it is going to...

Sep 2020
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CFO

Relationship

We hope to see that even if we technically could do things on our own, it is still better for us to...

Sep 2020
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CFO

Other Observations & Comments

In terms of driving outcomes, I am very confident because the vendor is not just focused on the AI...

Sep 2020
(0)
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CFO

Service and Support

For support, we have been doing phone calls and Zoom video conferences, and we have been having...

Sep 2020
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CFO

Relationship

We had more executive involvement in the beginning. We haven’t needed to have executive involvement...

Sep 2020
(0)
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CFO

Relationship

During the sales cycle, the vendor had an account executive who was very on top of things and was...

Sep 2020
(0)
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CFO

Functionality and Upgrades

We haven’t taken the solution from A to Z, but so far, the system is working as promoted. The vendor...

Sep 2020
(0)
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CFO

ROI / Cost (care and feeding)

The vendor does not nickel-and-dime. They are very up front and transparent about what things cost...

Sep 2020
(0)
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CFO

Relationship

With the organization of peers, people have to have certain folks on their team who can take the...

Sep 2020
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VP/Other Executive

Relationship

ClosedLoop.ai has been very sophisticated in our partnership. The vendor has an A-team type of team....

Sep 2020
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VP/Other Executive

Service and Support

We have been very happy with the ClosedLoop.ai platform. We are no at the point of saying that it...

Sep 2020
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VP/Other Executive

Interfacing and Integration

We didn’t go through an RFA for machine learning; we were introduced to ClosedLoop.ai through a...

Sep 2020
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VP/Other Executive

Functionality and Upgrades

People come to us with lots of platforms, and we listen and learn so that we can internally build...

Sep 2020
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VP/Other Executive

Other Observations & Comments

There is nothing that ClosedLoop.ai needs to improve on. We haven’t gotten to the full, long-term...

Sep 2020
(0)
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VP/Other Executive

Implementation and Training

Our initial training was delayed. We are doing some cool things with the vendor right now. They gave...

Sep 2020
(0)
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VP/Other Executive

Other Observations & Comments

There has been a lot of turnover with our account executives. I would like to see some consistency...

Sep 2020
(0)
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VP/Other Executive

Service and Support

The vendor works with us to customize the product. They help us resolve issues quickly, and they are...

Sep 2020
(0)
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VP/Other Executive

Service and Support

The vendor came out with a new model during the pandemic, and they worked with us to leverage the...

Sep 2020
(0)
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VP/Other Executive

Service and Support

The product has definitely evolved as we have gone along. The vendor built something into the tool...

Sep 2020
(0)
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CEO/President

Service and Support

ClosedLoop.ai was obviously entrepreneurial in getting started. They did a great job from beginning...

Sep 2020
(0)
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CEO/President

Interfacing and Integration

ClosedLoop.ai can integrate their system with some tools that we use. Basically, data feeds have to...

Sep 2020
(0)
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CEO/President

Functionality and Upgrades

ClosedLoop.ai had some experience with nonhospital systems, and that gave them a little advantage....

Sep 2020
(0)
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CEO/President

Functionality and Upgrades

We are not expecting the vendor to have multiple use cases across our enterprise. We are just going...

Sep 2020
(0)
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CEO/President

Future Outlook

We depend on a payer to give us the data, and that is the hardest and longest part of the work. We...

Sep 2020
(0)
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CEO/President

Service and Support

The people on the vendor's team are highly engaged. From the product support people to the account...

Sep 2020
(0)
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CEO/President

Other Observations & Comments

The vendor could get better if they provided tests of outcomes. I wish they had asked us at the...

Sep 2020
(0)
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CEO/President

Functionality and Upgrades

The vendor seems to be focusing on the space of using the human intelligence of the customer, their...

Sep 2020
(0)
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Manager

Functionality and Upgrades

ClosedLoop.ai acts as a feature store. I think other products have data breaks or something. If we...

Aug 2020
(0)
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Manager

Functionality and Upgrades

The main value ClosedLoop.ai's software adds is that I can actually get the business to use the...

Aug 2020
(0)
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Manager

Relationship

ClosedLoop.ai's thing is healthcare. They took the time to partner with us on a very specific use...

Aug 2020
(0)
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Manager

Lessons Learned

I have a whole product road map with ClosedLoop.ai. The support for unsupervised learning, like...

Aug 2020
(0)
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Manager

Technology

ClosedLoop.ai has a lot of amazing population health analytics. They have a suite of things that...

Aug 2020
(0)
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Manager

Lessons Learned

The trade-off that I notice with ClosedLoop.ai's solution compared to the solution of another vendor...

Aug 2020
(0)
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CEO/President

Functionality and Upgrades

We wanted to use the product for population health and SDOH. The things we can do with the...

Aug 2020
(0)
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CEO/President

Relationship

We had a few setbacks that delayed our implementation, but ClosedLoop.ai was good and worked with...

Aug 2020
(0)
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CEO/President

Functionality and Upgrades

The ClosedLoop.ai solution is turnkey for us. We wanted a numeric score that ranks people using an...

Aug 2020
(0)
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Manager

Sales and Contracting

ClosedLoop.ai’s prices started to go up, so it was just time for us to leave. There is no...

Jul 2020
(0)
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Manager

ROI / Cost (care and feeding)

We decided to go with ClosedLoop.ai. The greatest contribution ClosedLoop.ai made was that they...

Jul 2020
(0)
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Manager

Service and Support

ClosedLoop.ai has nice, smart people. They are a pleasure to work with. I like the person we were...

Jul 2020
(0)
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Manager

Technology

The data adaptors need to be improved. The quasi-SQL code that ClosedLoop.ai is writing and giving...

Jul 2020
(0)
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Manager

Lessons Learned

Organizations getting ready to engage with AI should check the data. In healthcare, there is so much...

Jul 2020
(0)
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CEO/President

Relationship

In terms of service, ClosedLoop.ai is great and nimble. They are adaptive, and they partner with us...

Jul 2020
(0)
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CEO/President

Implementation and Training

Recently, ClosedLoop.ai did a performance upgrade because the system was starting to run a little...

Jul 2020
(0)
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CEO/President

Functionality and Upgrades

ClosedLoop.ai's system has an open API format, but my organizational interoperability goals aren't...

Jul 2020
(0)
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