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Healthcare’s Data Science Platform Comments
Filtered view: All
Subject Expert
Commentary Summary
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User Commentary
CMO
Functionality and Upgrades
This vendor helps us with risk stratification. This solution gives us a risk number and the...
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CMO
Relationship
ClosedLoop.ai's customer service has been really good. They listen to us and guide us in asking the...
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CMO
Relationship
ClosedLoop.ai comes to us with ideas about areas where they have helped other clients. The vendor...
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CMO
Implementation and Training
I would say that ClosedLoop.ai's training for applying this tool was good. I didn't get a lot of...
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CMO
Relationship
ClosedLoop.ai meets with us on a regular basis. We do strategic planning with them to understand how...
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CMO
ROI / Cost (care and feeding)
Sometimes, solutions are really useful but their cost is prohibitive. Before we can even prove a...
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CMO
Functionality and Upgrades
ClosedLoop.ai diversifies stratification, and that integrates into our care management platform. The...
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VP/Other Executive
Win/Loss - Why they were selected (by current clients)
We met ClosedLoop.ai at a conference. Our group is very open to relationships, piloting, and doing...
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VP/Other Executive
Relationship
We are still kind of finishing up pilot mode. It has been very useful for us in our innovation lab,...
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VP/Other Executive
Functionality and Upgrades
ClosedLoop.ai provides prebuilt algorithms and the ability to build them on our own. We are...
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VP/Other Executive
Functionality and Upgrades
The connection to healthcare use cases is out of the box, and there is some model explainability...
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VP/Other Executive
Future Outlook
We are still pretty new to the system, so we are seeing what is possible. We don’t have trackable...
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VP/Other Executive
Implementation and Training
During the implementation, ClosedLoop.ai was very responsive. I am not sure whether they are...
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VP/Other Executive
Interfacing and Integration
The platform is new, and there were some instances where we influenced the product road map when...
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VP/Other Executive
Relationship
ClosedLoop.ai has a little room to grow, but things have been fine. They are really responsive to...
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CFO
Functionality and Upgrades
We are pretty early on in the relationship, but we have been having conversations and testing...
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CFO
Lessons Learned
We are not initially using the vendor for healthcare-specific outcomes. I did a tremendous amount of...
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CFO
Functionality and Upgrades
ClosedLoop.ai does work in the healthcare industry, and they have a library of prebuilt healthcare...
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CFO
Technology
What we like about ClosedLoop.ai is they almost have a risk-free evaluation. They will build a basic...
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CFO
Relationship
I really like the idea of the solution, and the customer experience is really great. The vendor is...
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CFO
Functionality and Upgrades
The system is customizable. The offering probably wouldn’t be the same for every customer. We can...
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CFO
Lessons Learned
Giving our tech and data analyst team members the tool is going to amplify their abilities. What the...
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CFO
Implementation and Training
The vendor's implementation was really good. The training was great. The vendor has a dedicated...
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CFO
Service and Support
There is nobody who is at the data scientist level in our organization, but we are able to get that...
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CFO
Lessons Learned
It is hard to know whether the solution is part of our long-term plans. I don't think it is going to...
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CFO
Relationship
We hope to see that even if we technically could do things on our own, it is still better for us to...
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CFO
Other Observations & Comments
In terms of driving outcomes, I am very confident because the vendor is not just focused on the AI...
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CFO
Service and Support
For support, we have been doing phone calls and Zoom video conferences, and we have been having...
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CFO
Relationship
We had more executive involvement in the beginning. We haven’t needed to have executive involvement...
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CFO
Relationship
During the sales cycle, the vendor had an account executive who was very on top of things and was...
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CFO
Functionality and Upgrades
We haven’t taken the solution from A to Z, but so far, the system is working as promoted. The vendor...
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CFO
ROI / Cost (care and feeding)
The vendor does not nickel-and-dime. They are very up front and transparent about what things cost...
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CFO
Relationship
With the organization of peers, people have to have certain folks on their team who can take the...
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VP/Other Executive
Relationship
ClosedLoop.ai has been very sophisticated in our partnership. The vendor has an A-team type of team....
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VP/Other Executive
Service and Support
We have been very happy with the ClosedLoop.ai platform. We are no at the point of saying that it...
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VP/Other Executive
Interfacing and Integration
We didn’t go through an RFA for machine learning; we were introduced to ClosedLoop.ai through a...
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VP/Other Executive
Functionality and Upgrades
People come to us with lots of platforms, and we listen and learn so that we can internally build...
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VP/Other Executive
Other Observations & Comments
There is nothing that ClosedLoop.ai needs to improve on. We haven’t gotten to the full, long-term...
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VP/Other Executive
Implementation and Training
Our initial training was delayed. We are doing some cool things with the vendor right now. They gave...
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VP/Other Executive
Other Observations & Comments
There has been a lot of turnover with our account executives. I would like to see some consistency...
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VP/Other Executive
Service and Support
The vendor works with us to customize the product. They help us resolve issues quickly, and they are...
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VP/Other Executive
Service and Support
The vendor came out with a new model during the pandemic, and they worked with us to leverage the...
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VP/Other Executive
Service and Support
The product has definitely evolved as we have gone along. The vendor built something into the tool...
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CEO/President
Service and Support
ClosedLoop.ai was obviously entrepreneurial in getting started. They did a great job from beginning...
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CEO/President
Interfacing and Integration
ClosedLoop.ai can integrate their system with some tools that we use. Basically, data feeds have to...
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CEO/President
Functionality and Upgrades
ClosedLoop.ai had some experience with nonhospital systems, and that gave them a little advantage....
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CEO/President
Functionality and Upgrades
We are not expecting the vendor to have multiple use cases across our enterprise. We are just going...
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CEO/President
Future Outlook
We depend on a payer to give us the data, and that is the hardest and longest part of the work. We...
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CEO/President
Service and Support
The people on the vendor's team are highly engaged. From the product support people to the account...
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CEO/President
Other Observations & Comments
The vendor could get better if they provided tests of outcomes. I wish they had asked us at the...
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CEO/President
Functionality and Upgrades
The vendor seems to be focusing on the space of using the human intelligence of the customer, their...
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Manager
Functionality and Upgrades
ClosedLoop.ai acts as a feature store. I think other products have data breaks or something. If we...
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Manager
Functionality and Upgrades
The main value ClosedLoop.ai's software adds is that I can actually get the business to use the...
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Manager
Relationship
ClosedLoop.ai's thing is healthcare. They took the time to partner with us on a very specific use...
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Manager
Lessons Learned
I have a whole product road map with ClosedLoop.ai. The support for unsupervised learning, like...
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Manager
Technology
ClosedLoop.ai has a lot of amazing population health analytics. They have a suite of things that...
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Manager
Lessons Learned
The trade-off that I notice with ClosedLoop.ai's solution compared to the solution of another vendor...
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CEO/President
Functionality and Upgrades
We wanted to use the product for population health and SDOH. The things we can do with the...
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CEO/President
Relationship
We had a few setbacks that delayed our implementation, but ClosedLoop.ai was good and worked with...
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CEO/President
Functionality and Upgrades
The ClosedLoop.ai solution is turnkey for us. We wanted a numeric score that ranks people using an...
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Manager
Sales and Contracting
ClosedLoop.ai’s prices started to go up, so it was just time for us to leave. There is no...
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Manager
ROI / Cost (care and feeding)
We decided to go with ClosedLoop.ai. The greatest contribution ClosedLoop.ai made was that they...
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Manager
Service and Support
ClosedLoop.ai has nice, smart people. They are a pleasure to work with. I like the person we were...
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Manager
Technology
The data adaptors need to be improved. The quasi-SQL code that ClosedLoop.ai is writing and giving...
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Manager
Lessons Learned
Organizations getting ready to engage with AI should check the data. In healthcare, there is so much...
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CEO/President
Relationship
In terms of service, ClosedLoop.ai is great and nimble. They are adaptive, and they partner with us...
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CEO/President
Implementation and Training
Recently, ClosedLoop.ai did a performance upgrade because the system was starting to run a little...
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CEO/President
Functionality and Upgrades
ClosedLoop.ai's system has an open API format, but my organizational interoperability goals aren't...
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