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User Commentary
Product
We want to break parts of the system down to disease-based reports. I am not sure of the merits of...
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Product
The vendor is very good about adding or deleting components from the system for us on short notice....
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Relationship
The vendor is fairly nimble and responsive. They build things, and they are very understanding. They...
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Relationship, Value
I think I get my money's worth from the system. The vendor is very good about communicating. I don't...
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Relationship, Product
We were a little frustrated last year because the vendor has had a lot of turnover with their data...
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Product
The solution itself is pretty easy to use, but there is some complexity. A nurse or an NP who is...
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Relationship
The vendor has been really nimble. Our data scientists have been very responsive and have had quick...
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Loyalty, Product
We do some predictions about unplanned hospitalizations. That is our primary model. We did an...
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Relationship, Value
There is a product that the vendor uses that is now going to be missing a couple of pieces because...
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Loyalty, Product, Value
We are doing more this year than we were last year. Risk stratification of our population has been a...
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Relationship
Generally, the vendor's innovation is helpful when it comes to launching new things and keeping...
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Product
The depth and breadth of the system's data sources come from what the system is able to tap into....
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Operations, Product
The technical implementation of Healthcare’s Data Science Platform is solid. But like with most AI...
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Operations, Product
Integration is usually a very large hurdle, and I don't think it is so easy to push our internal...
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Relationship
We have vendor executive involvement from ClosedLoop when it is time to re-sign the contract, but...
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Product
ClosedLoop gives us good information, but it is hard to act on. We used to tackle broad problems,...
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Product
Healthcare's Data Science Platform is branded as an AI product, and we are not using it as an AI...
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Loyalty
We need to evaluate how the product compares to others in the space. If we find a more...
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Product
The Healthcare's Data Science Platform works technically, but operationally, there are some...
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Product, Value
Healthcare’s Data Science Platform is expensive. We have learned a lot, and there are a lot of...
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Loyalty, Product
I could go to any machine-learning vendor and face the same core issue that we have with ClosedLoop....
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Relationship
ClosedLoop has always done what they say they are going to do. They do a good job. We have a...
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Loyalty, Product, Value
Right now, ClosedLoop gives us a couple of things through their platform, and there is one part that...
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Product
I have been impressed with Healthcare’s Data Science Platform. It is effectively a machine-learning...
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Operations
I have actually been pretty pleased with the training from ClosedLoop. I have even had ClosedLoop...
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Operations, Product
What is hard to get our heads around is not the product per se. With this solution, we are really...
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Relationship
ClosedLoop has all kinds of flexibility, and their solution will do what we want it to. I can...
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Value
When it comes to the vendor avoiding charging for every little thing, there was basically one...
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Product
I would recommend ClosedLoop to anyone, but I would be more enthusiastic about recommending them to...
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Relationship, Value
ClosedLoop is very good and very collaborative. I really like them. They were very helpful in...
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Relationship
ClosedLoop isn’t sitting on their laurels. They aren’t just going to keep on doing what they are...
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Relationship, Product
Healthcare’s Data Science Platform has a feature library that works really well. ClosedLoop hosts...
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Loyalty, Product
Going forward, as ClosedLoop works with bigger and bigger companies, they probably need a way to...
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Relationship
We have a tight relationship with the people who serve us, and ClosedLoop has dedicated service...
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Value
ClosedLoop charges for every additional service, and I feel like they are trying to upgrade me or...
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Relationship
ClosedLoop has not been proactive in their service. They have been working to make their service...
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Relationship, Product
ClosedLoop could try to factor in some more generative AI aspects to what they are doing because...
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Product, Value
I would encourage someone considering working with ClosedLoop to check them out and get a feel for...
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Relationship
The ClosedLoop team does a very good job of coming, sitting down, and strategizing with us on...
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Product, Value
We use Healthcare's Data Science Platform for care management–centric models that are driving more...
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Relationship, Operations
The meetings that we have had with the folks who are going to benefit from the data that the...
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Loyalty, Operations
The one question that we had after the initial evaluation of the product platform was when we were...
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Operations
The implementation has been unbelievably easy. ClosedLoop's documentation that they have provided to...
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Loyalty, Operations
Part of the initial implementation for ClosedLoop's system starts with our care coordination folks...
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Loyalty, Value
A few years ago, there was a movement inside our organization where we wanted to do some predictive...
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Loyalty
The term AI is being thrown around so carelessly right now that the management of expectations on...
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Loyalty
In three to five years, we will still be with ClosedLoop only if we find new differentiators from...
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Relationship
ClosedLoop is a partner that we stay in touch with regularly. We have a strong relationship when it...
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Loyalty, Product, Value
ClosedLoop was an accelerant for us before we had our own strong data-science capabilities. As an...
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