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Healthcare’s Data Science Platform Commentary
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Benjamin Cassity
Research Director, VBC
KLAS Research Director, VBC - Benjamin Cassity
 
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User Commentary

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VP/Other Executive

Relationship

ClosedLoop has been and continues to be the best vendor I have ever worked with in my career. They...

Dec 2023
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Director

Loyalty, Product

We have had to do customizations to take the system's output and adjust it to our current processes....

Dec 2023
||
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Director

Relationship

ClosedLoop was very engaged with us. They did very collaborative work, took feedback exceptionally...

Dec 2023
||
(0)
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Director

Operations

The platform is a little advanced for the average user. The vendor might be able to improve their...

Dec 2023
||
(0)
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Director

Loyalty

The vendor's familiarity with our data was a major factor in our decision to choose the system. We...

Dec 2023
||
(0)
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VP/Other Executive

Relationship, Product

It would be advantageous for ClosedLoop to talk about some of the self-service models that they have...

Dec 2023
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(0)
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VP/Other Executive

Product, Value

We use a predictive model from ClosedLoop, and we get tremendous value out of that particular model....

Dec 2023
||
(0)
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Analyst/Coordinator

Product

We would like either an easier export of results or more built-in data visualization tools to have...

Dec 2023
||
(0)
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Analyst/Coordinator

Product

We would like the product to have modeling techniques beyond what XGBoost does. Many organizations...

Dec 2023
||
(0)
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Analyst/Coordinator

Relationship

The ClosedLoop team provided specific case studies early in our engagement, and they were open about...

Dec 2023
||
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Analyst/Coordinator

Product

The platform is designed to ingest our data and give us the raw output without a hassle. When there...

Dec 2023
||
(0)
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Analyst/Coordinator

Loyalty, Operations

We liked the one-on-one training and immediate support. The tool is sophisticated; users should...

Dec 2023
||
(0)
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Analyst/Coordinator

Relationship

We like that ClosedLoop is a younger business and is receptive to feedback and willing to grow with...

Dec 2023
||
(0)
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Analyst/Coordinator

Product

We would like improved data connectors to more readily read information from and write information...

Dec 2023
||
(0)
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Director

Relationship, Operations

ClosedLoop is a great vendor partner. We have consistently had excellent customer service throughout...

Dec 2023
||
(0)
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Director

Loyalty

Next year, we are going to expand our use of Healthcare’s Data Science Platform. We started in what...

Dec 2023
||
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Director

Product

ClosedLoop’s portal could be improved. We don't use it much because we find it a bit cumbersome, so...

Dec 2023
||
(0)
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Director

Relationship

With ClosedLoop, we spent several months building a model that truly reflected the population we...

Dec 2023
||
(0)
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Director

Relationship, Product

ClosedLoop is doing a good job of helping us with true data science. Their solution comes with a...

Dec 2023
||
(0)
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Director

Product

With the vendor’s ability to incorporate AI into existing products and workflows, the AI doesn't...

Dec 2023
||
(0)
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Director

Relationship

ClosedLoop is really good at not just doing the AI work but also understanding how that works with...

Dec 2023
||
(0)
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Director

Culture, Loyalty, Product

Within the data science platform, there is something called a patient health finder in which we can...

Dec 2023
||
(0)
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Director

Relationship

ClosedLoop has been very gracious in working with us on many things. All of their support people...

Dec 2023
||
(0)
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CEO/President

Value

It is still early to see outcomes from the product, but I am very confident in our ROI analysis...

Dec 2023
||
(0)
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CEO/President

Relationship

The vendor’s support is in real time for us. We work very closely. We have structured meetings, and...

Dec 2023
||
(0)
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CEO/President

Loyalty, Relationship, Product

The market is so fast moving. But I would purchase ClosedLoop's product again and develop additional...

Dec 2023
||
(0)
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CEO/President

Loyalty, Product

In terms of interoperability and the vendor’s ability to be FHIR integrated, they are working on...

Dec 2023
||
(0)
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CEO/President

Product

The vendor has delivered ahead of schedule. We would not use ClosedLoop and continue to use them...

Dec 2023
||
(0)
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CEO/President

Culture, Value

The vendor is not breaking our bank. The vendor avoids charging for every little thing, but that is...

Dec 2023
||
(0)
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CEO/President

Operations

The ease of the implementation is because of what and how we implement. So we can take a set of...

Dec 2023
||
(0)
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Director

Operations

The only negative interaction we had with ClosedLoop was during the training for our data team on...

Dec 2023
||
(0)
 Thank you  Helpful

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Director

Operations

The product is built for data scientists and their work, and there are parts that only the data...

Dec 2023
||
(0)
 Thank you  Helpful

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Director

Product

We have some clients who have been impressed with the reports we are providing through ClosedLoop’s...

Dec 2023
||
(0)
 Thank you  Helpful

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Director

Relationship

Everything I ask of ClosedLoop, they answer quickly and appropriately, and I have asked some...

Dec 2023
||
(0)
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VP/Other Executive

Loyalty

We have worked with ClosedLoop's AI solution for almost two years now, and overall, we have been...

Nov 2023
||
(0)
 Thank you  Helpful

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Director

Relationship, Operations

For each AI model that we have created, we have gone through multiple validation strategy sessions...

Nov 2023
||
(0)
 Thank you  Helpful

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Director

Relationship

ClosedLoop has always been very transparent, especially as we have built the models. The vendor is...

Nov 2023
||
(0)
 Thank you  Helpful

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Director

Loyalty

If we are talking to payers about the product, we may talk about the predictive modeling initiative...

Nov 2023
||
(0)
 Thank you  Helpful

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Director

Operations

The vendor provides definitions of risk factors, but sometimes the definitions are not intuitive...

Nov 2023
||
(0)
 Thank you  Helpful

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Director

Product

ClosedLoop doesn’t fully integrate things with us. It would be great if they did, especially for the...

Nov 2023
||
(0)
 Thank you  Helpful

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Director

Relationship

Our contacts at ClosedLoop are excellent and very quick. The vendor has brought high-level...

Nov 2023
||
(0)
 Thank you  Helpful

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VP/Other Executive

Relationship

The vendor keeps most of their promises. They are a relatively smaller company, so sometimes some of...

Nov 2023
||
(0)
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VP/Other Executive

Product

One thing the vendor can work on is some integration with the EMR systems for workflows. That would...

Nov 2023
||
(0)
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VP/Other Executive

Value

The primary return on investment from the product is being more proactive in our intervention so...

Nov 2023
||
(0)
 Thank you  Helpful

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VP/Other Executive

Relationship, Operations

ClosedLoopi has been a great partner; they are skilled at education and executing AI programs in...

Nov 2023
||
(0)
 Thank you  Helpful

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CEO/President

Product

I would tell a peer considering ClosedLoop that they are going to get a tremendous experience with...

Sep 2023
||
(0)
 Thank you  Helpful

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CEO/President

Relationship

ClosedLoop has continued to meet the expectations and deadlines we have set. The vendor is doing...

Sep 2023
||
(0)
 Thank you  Helpful

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CEO/President

Operations

The handling of our unstructured data by ClosedLoop was a bit clunkier than we had hoped or...

Sep 2023
||
(0)
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CEO/President

Product

What is great about Healthcare’s Data Science Platform is that we have infinite research and...

Sep 2023
||
(0)
 Thank you  Helpful

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Director

Value

Anytime we have asked for something additional or for assistance, we haven't seen nickel-and-diming...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Product

What we provide with our services is a bit different than what is provided by ClosedLoop's typical...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Product

ClosedLoops’s responsiveness is excellent, and the overall product does exactly what is expected....

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty

What ClosedLoop offers not only replaced what we were previously using but also definitely enhanced...

Aug 2023
||
(0)
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Director

Relationship

We have not had a lot of interactions with the executives from ClosedLoop, but we definitely have...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Product, Value

We use the system every single day for patient outcomes. We use it not only for patient care but...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

ClosedLoop is our secret sauce. We have had a great experience with no complaints or issues. The...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Operations

Our current client manager has done really well in working with us and has taken care of us. Anytime...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

There is nothing I could say that ClosedLoop hasn't done that I would expect them to do. But because...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

When we need to talk to ClosedLoop, we just call, and they are available. I always view ClosedLoop’s...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

ClosedLoop’s involvement is one of their strengths, and their executives communicate with us anytime...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship, Product

We are collaborating with ClosedLoop to make the results that we have transparent to people such as...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship, Product

From an ML perspective and in the healthcare space, ClosedLoop is really leading the way because...

Aug 2023
||
(0)
 Thank you  Helpful

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VP/Other Executive

Relationship

There are some things that we ask ClosedLoop to do that we know can't be done immediately, and they...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship, Product

From a product perspective, ClosedLoop really does help us operationalize some models. ClosedLoop...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

One thing I like about ClosedLoop is that they have started to add functionality for program...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

An area of improvement for ClosedLoop is related to cloud storage, but it is more of an idea for the...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Operations, Product

For some of our new data scientists, we face a little difficulty in getting them up to speed on...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship, Product

From a product perspective, ClosedLoop really helps us operationalize some things. They give us good...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

One thing I like about ClosedLoop is that they have started to add functionalities for program...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

One area for improvement that ClosedLoop has is related to cloud storage, but it is more of an idea...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

When we need to talk to the vendor, we can call them, and they are available. I always view...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

ClosedLoop's involvement is one of their strengths, and their executives communicate with us anytime...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Operations, Product

With some of our new data scientists, we face a little difficulty in getting them up to speed on the...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

There isn't anything that I expect ClosedLoop to do that they haven't done. Due to our integration...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship, Product

We are collaborating with ClosedLoop to make our results transparent to doctors, call-center staff...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship, Product

From an ML perspective, ClosedLoop is leading the way because they are building specific,...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

There are some things that we ask ClosedLoop to do that we know they can't do immediately, but they...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations, Product

The only thing I would change with the product is that the vendor uses a proprietary query language,...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Relationship, Product

Right now, ClosedLoop is continuing to take a look at innovations within the industry to see how...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Product

ClosedLoop’s customer success teams are healthcare specific, and they are often developing new...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

We don't really have phone support with ClosedLoop, but we just need web support, and it is great....

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Product

Things have gone well with ClosedLoop, and the system continues to be our core development platform...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

When we onboard new people and ask for new licenses, ClosedLoop is always very proactive in telling...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Product

As healthcare organizations, we are still struggling with what integration and interoperability...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Relationship, Product

The emphasis on healthcare that ClosedLoop takes is key because a lot of their competitors have...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations, Product

ClosedLoop’s front end is very intuitive, their web UI is really easy to navigate, and their API is...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CMO

Product, Value

Before we used ClosedLoop's system, we were using other algorithms for stratification. We were using...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CMO

Relationship

We are able to go to ClosedLoop and say we want to ask a new question. Just because someone is high...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CMO

Product, Value

Before we used ClosedLoop's system, we were using other algorithms for stratification. We were using...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CMO

Relationship

We are able to go to ClosedLoop and say we want to ask a new question. Just because someone is high...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

The only thing that stands out to me that the vendor could improve is recently they have had a bunch...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship, Value

The vendor is eager to work with us. They are really responsive. They give us any time that we need....

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Product

One initiative with ClosedLoop is focused on diagnostic result quality, and that involves using...

Jul 2023
||
(0)
 Thank you  Helpful

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COO

Loyalty, Product

We had a complex clinical problem to solve, and we suspected AI might be the right tool. Once we...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Product

One initiative with ClosedLoop is focused on diagnostic result quality, and that involves using...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Loyalty, Product

We had a complex clinical problem to solve, and we suspected AI might be the right tool. Once we...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Loyalty, Product, Value

We plan on using ClosedLoop's system for our AI needs because of its utility and ease of use. It is...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Value

We like the output of the reports, and the product has commercial value to us. One of the reasons I...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Relationship, Product

Nothing has changed with ClosedLoop since last year, and that is a testament to the vendor. There is...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Relationship

There is no real support team from ClosedLoop. We reach out to our representative. We have had calls...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Loyalty, Loyalty, Product, Product, Value, Value

We plan on using ClosedLoop's system for our AI needs because of its utility and ease of use. It is...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Value, Value

We like the output of the reports, and the product has commercial value to us. One of the reasons I...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Relationship, Relationship, Product, Product

Nothing has changed with ClosedLoop since last year, and that is a testament to the vendor. There is...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Relationship, Relationship

There is no real support team from ClosedLoop. We reach out to our representative. We have had calls...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Loyalty, Product

The product has a connection with our database and is fairly easy to use. We did have to go through...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Operations

Using the product requires some learning. When I started out, ClosedLoop did a pretty thorough and...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

ClosedLoop has an excellent team. Besides being friendly people, they are very professional and...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

ClosedLoop uses a language called Spark SQL, which I had to learn a bit. If the vendor could use...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Loyalty, Product

The product has a connection with our database and is fairly easy to use. We did have to go through...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Operations

Using the product requires some learning. When I started out, ClosedLoop did a pretty thorough and...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

ClosedLoop has an excellent team. Besides being friendly people, they are very professional and...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

ClosedLoop uses a language called Spark SQL, which I had to learn a bit. If the vendor could use...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Relationship

ClosedLoop is very good, we have been extremely satisfied with them. They keep accelerating their...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Loyalty, Product, Value

We see the ROI from the platform in our ability to manage patients. We have been a client for years,...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Operations

The vendor continues to build their training programs. They are investing in those, and that is good....

May 2023
||
(0)
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