Cloudmed Automation (Databound)
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Dustin Cragun
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User Commentary

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Manager

Relationship

Whenever we have a question, the vendor's managers are very responsive and quick to act. We mostly...

Sep 2022
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Manager

Functionality and Upgrades

It would be useful to have more knowledge about why coding changes are occurring. That information...

Sep 2022
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Manager

Functionality and Upgrades

Cloudmed is great at finding things like code variances and changes. They do that quickly and...

Sep 2022
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Manager

Service and Support

The vendor could probably offer more quarterly or bi-yearly calls. That would be beneficial.

Sep 2022
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Analyst/Coordinator

ROI / Cost (care and feeding)

Cloudmed is very good with implementations and upgrades because the vendor makes things available to...

Sep 2022
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Analyst/Coordinator

Other Observations & Comments

There a page in Cloudmed Automation that I cannot get to work properly because there is not a scroll...

Sep 2022
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Analyst/Coordinator

Interfacing and Integration

We are able to do a lot with Cloudmed Automation. We can feed information into the software and...

Sep 2022
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Analyst/Coordinator

Functionality and Upgrades

Cloudmed adheres to most programming and simple scripting. We have pretty much everything we want to...

Sep 2022
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Analyst/Coordinator

Service and Support

Cloudmed's support team is unusually responsive. I can talk to a person; I do not have to call and...

Sep 2022
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Analyst/Coordinator

Relationship

Databound’s strengths lie in that they are extraordinarily responsive to any additional needs that...

Sep 2022
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Manager

Relationship

The Cloudmed product is pretty stable. I have never had an issue where the system has had downtime...

May 2022
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Manager

Relationship

What motivates me to purchase Cloudmed's product over other solutions is Cloudmed's price, their...

May 2022
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Manager

Implementation and Training

I have had to train other analysts that work with me on the Cloudmed product, and the training is...

May 2022
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Manager

Relationship

Cloudmed has found ways to work with our enterprise vendor and connect to their scheduling system....

May 2022
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Manager

Service and Support

The Cloudmed support team is very responsive. Rarely have I called them and not gotten an immediate...

May 2022
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Manager

ROI / Cost (care and feeding)

Our staff has a lot of operational workflows to go through on a day-to-day basis. The staff has to...

May 2022
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Manager

Technology

End users like reports in certain spreadsheets, and the Cloudmed product exports to and creates that...

May 2022
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Manager

Relationship

Cloudmed is a partner. I don’t consider them to be a vendor. I almost consider them to be my team...

Feb 2022
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Manager

Other Observations & Comments

The product has focused on the revenue management side of the house more than patient accounting....

Feb 2022
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Manager

Future Outlook

Databound went to Cloudmed not long ago, and now all of a sudden, Cloudmed is going to R1. That...

Feb 2022
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Manager

Implementation and Training

Training people to function and begin developing their own scripting is very difficult when users...

Feb 2022
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Manager

Functionality and Upgrades

We have used the system to automate resolving duplicate denial items inside of our patient...

Feb 2022
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Manager

Functionality and Upgrades

Something on my wish list is automation for voided benefit orders. Also, we have an inability to...

Feb 2022
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Manager

ROI / Cost (care and feeding)

Cloudmed is very engaged, and they have a really quick turnaround time. The system takes the work of...

Feb 2022
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Analyst/Coordinator

Relationship

The acquisition of Databound by Cloudmed was very uneventful for us. We did not know that Databound...

Feb 2022
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Analyst/Coordinator

Functionality and Upgrades

The vendor has kept their promises as far as I know. The product is pretty stable, so I haven’t had...

Jan 2022
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Analyst/Coordinator

Service and Support

I have reached out to one of the vendor's people via email, and they were very responsive. They went...

Jan 2022
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Manager

Relationship

I have been very happy dealing with Cloudmed management and getting their proposals. I am also happy...

Dec 2021
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Manager

Future Outlook

We would like Cloudmed to be part of our long-term plans. The issue is that we are leaving the...

Dec 2021
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Manager

Relationship

Cloudmed keeps all their promises. In fact, I would say they are better than almost any other...

Dec 2021
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Manager

Implementation and Training

The training from Cloudmed is good. I went to a training class a few years ago, and they offered to...

Dec 2021
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Manager

Functionality and Upgrades

For what the product does and for what we use it for, it is a great product. It does what Cloudmed...

Dec 2021
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Manager

ROI / Cost (care and feeding)

Cloudmed avoids charging for every little thing. They usually come in under budget. We receive our...

Dec 2021
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Manager

ROI / Cost (care and feeding)

When we have something we want to bid on, Cloudmed's prices for professional services are very...

Dec 2021
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Manager

Service and Support

Cloudmed is a phenomenal company for customer service. Some of their biggest strengths are that they...

Dec 2021
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Manager

Functionality and Upgrades

The system is lacking some key functionality that other systems have. One thing I would love to see...

Dec 2021
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Director

Service and Support

Databound's transition to Cloudmed has been seamless. The product hasn't changed. We have been...

Dec 2021
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Director

Implementation and Training

One person who used to do training at Databound is not doing it anymore. The only negative feedback...

Dec 2021
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Director

Service and Support

I don't know that there have been any updates or issues with the product for Cloudmed to be...

Dec 2021
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Director

ROI / Cost (care and feeding)

The product's automation has made it more efficient for our offices to run. For a long time, we have...

Dec 2021
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Director

ROI / Cost (care and feeding)

With the product, we are able to take data and reports that aren't in our system and upload that...

Dec 2021
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Director

Future Outlook

We are counting on the application to continue what it has been doing because we need it for...

Dec 2021
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Analyst/Coordinator

Functionality and Upgrades

We use Cloudmed Automation for a lot of file transfers. We use it for creating some interface...

Dec 2021
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Analyst/Coordinator

Relationship

Cloudmed is great. They are very responsive to any questions that we have, and they are proactive in...

Dec 2021
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Analyst/Coordinator

Functionality and Upgrades

Cloudmed keeps track of the version of our patient accounting system we are on, and they update...

Dec 2021
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Analyst/Coordinator

Relationship

Nothing different has happened since the acquisition by Cloudmed. Everything seems to be going smoothly....

Dec 2021
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Analyst/Coordinator

Functionality and Upgrades

Databound has a fantastic tool. I have only written one script with the system. I am not a writer,...

Dec 2021
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Analyst/Coordinator

Service and Support

The system is so easy to use. I can go in and troubleshoot other scripts when my coworkers are off....

Dec 2021
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Analyst/Coordinator

Functionality and Upgrades

I don’t speak the technical language, but the product is a GUI. When we are writing the script, the...

Dec 2021
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Analyst/Coordinator

Other Observations & Comments

Every day, we get an email about the script and its processes. Occasionally, the process stops, and...

Dec 2021
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Analyst/Coordinator

Interfacing and Integration

I can’t think of anything the system can’t do in terms of integrating with our other system, but I...

Dec 2021
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Analyst/Coordinator

Service and Support

When I call the support people, and the person I need to speak to is not there, they track somebody...

Dec 2021
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Analyst/Coordinator

Implementation and Training

The initial training was very good, but we haven't had any ongoing training.

Dec 2021
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Analyst/Coordinator

Functionality and Upgrades

Cloudmed Automation is a great product for what we use it for, and it is very stable.

Dec 2021
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Analyst/Coordinator

Service and Support

We don't get contacted much by Cloudmed, but I have had occasions where the vendor has let me know...

Dec 2021
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Analyst/Coordinator

Implementation and Training

I personally would like areas on the Cloudmed website where I could explore the scripting, see...

Dec 2021
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Manager

Relationship

When one of our software vendors did upgrades, there were functions that we had to build in EMUE in...

Nov 2021
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Manager

Functionality and Upgrades

The vendor has made several improvements to the product. For example, there was a dashboard that...

Nov 2021
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Manager

Functionality and Upgrades

The vendor took a script-writing tool and basically supercharged it with a bunch of other functions....

Nov 2021
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Manager

Other Observations & Comments

The product isn't part of our long-term plans, but I would recommend it for anyone who is running a...

Nov 2021
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Manager

Relationship

Whenever we have run into problems with upgrades in the system, our contact person from the vendor...

Nov 2021
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Manager

Lessons Learned

The vendor didn't share their changes to Databound before going live. That was tough because they...

Nov 2021
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Manager

Service and Support

The vendor's support is good. If I run into an A/R problem, then the vendor's people are very good...

Nov 2021
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Manager

Implementation and Training

There were times when the vendor would inform us about different products. They held a lot of Webex...

Nov 2021
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Manager

Future Outlook

We are working on moving away from Databound, so we aren't really looking to leverage any more...

Nov 2021
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Manager

Service and Support

If we run into issues, we can reach out to the vendor for help. Cloudmed is great. We work with a...

Nov 2021
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Manager

Win/Loss - Why they were selected (by current clients)

The main reason we bought the Databound system was to help us with a testing scenario because we had...

Nov 2021
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Manager

ROI / Cost (care and feeding)

We are definitely getting really good value out of the Databound system. I really do think it is a...

Nov 2021
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Manager

Functionality and Upgrades

the Databound system is really good once we have our scripts written. The process of scheduling...

Nov 2021
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Manager

Service and Support

Cloudmed is incredibly consistent in terms of how they treat us, how their support is, and how the...

Nov 2021
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Manager

Functionality and Upgrades

Our EMR's worklist capabilities are limited to a certain extent. We have a direct address to our SQL...

Nov 2021
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Manager

Service and Support

The Databound system has really worked well for us, and the vendor's support is really good. The...

Nov 2021
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Manager

Functionality and Upgrades

Over the years, Cloudmed has actually done specific fixes just for us to help us out. The...

Nov 2021
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Manager

Service and Support

Issues with functionality have less to do with the product and more to do with the limitations of...

Nov 2021
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Manager

Relationship

Cloudmed is quite simply the best vendor that I have ever dealt with because of the level of support...

Nov 2021
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Manager

Service and Support

We had been a long-standing Databound customer, and then Databound was acquired by Cloudmed. The...

Nov 2021
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Manager

Functionality and Upgrades

We like the system quite a bit. We use it for a variety of different things. One of the main things...

Nov 2021
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Manager

Relationship

I am the type of person that doesn’t like to be bombarded with various sales pitches. Databound...

Nov 2021
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Manager

Relationship

Our Databound consultant has solved every single one of our issues. They have done projects in...

Nov 2021
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Manager

Relationship

We are implementing a new EMR, and we brought Databound in to help us clean up our MPI. They were...

Nov 2021
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Manager

Functionality and Upgrades

Our most recent engagement with Databound was kind of a cleanup process, but whenever we have...

Nov 2021
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Manager

Future Outlook

I have had some loose conversations with Databound about working within our new EMR space. They are...

Nov 2021
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Manager

Service and Support

We primarily work with one developer at Databound. When I email them, I get a response within a day....

Nov 2021
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Analyst/Coordinator

Relationship

Databound's team is second to none. Whenever I run into a hiccup, they are quick to get on a call...

Oct 2021
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Analyst/Coordinator

Functionality and Upgrades

Out of the gate, one of our biggest struggles has been getting access to good product documentation....

Oct 2021
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Manager

Service and Support

Databound is located in the same time zone as we are, so we have no problems getting in touch with...

Oct 2021
||
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Manager

Functionality and Upgrades

I love the Databound system. It is easy to use. The workflow is great. I would recommend the system...

Oct 2021
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VP/Other Executive

Functionality and Upgrades

One of the nice automation tools we have is for post-claim denials. We use automation to convert a...

Oct 2021
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VP/Other Executive

Relationship

If there are any commands or flaws in the actual software itself, when those are raised to...

Oct 2021
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VP/Other Executive

Functionality and Upgrades

As for upgrades, the vendor stays very current. They are working with us on EMUE Robotic Process...

Oct 2021
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VP/Other Executive

Functionality and Upgrades

EMUE Robotic Process Automation can be used on a variety of different skill levels. For a novice who...

Oct 2021
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VP/Other Executive

Service and Support

Databound has done a very good job of recording many different webinars on different programming...

Oct 2021
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VP/Other Executive

Functionality and Upgrades

EMUE Robotic Process Automation runs in what we call batch process mode. We give the system an input...

Oct 2021
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VP/Other Executive

Future Outlook

Databound was looking to go into other areas of automation with the revenue cycle where they were...

Oct 2021
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Analyst/Coordinator

ROI / Cost (care and feeding)

EMUE Robotic Process Automation is a great solution. We have used it for many different types of...

Oct 2021
||
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Analyst/Coordinator

ROI / Cost (care and feeding)

EMUE Robotic Process Automation's licenses are amazingly inexpensive. In my opinion, the solution is...

Oct 2021
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Analyst/Coordinator

Functionality and Upgrades

The solution's queries are pretty good. It allows us to query SQL databases, excel spreadsheets,...

Oct 2021
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Analyst/Coordinator

Interfacing and Integration

One area that I would like to see the vendor improve would be around a certain vendor. We use that...

Oct 2021
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Analyst/Coordinator

ROI / Cost (care and feeding)

The vendor definitely avoids charging us for everything. We do pay a maintenance fee, but we aren't...

Oct 2021
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Analyst/Coordinator

Implementation and Training

The vendor is on top of things with their implementations. We have only been trained on the system a...

Oct 2021
||
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Analyst/Coordinator

Functionality and Upgrades

Some of our people struggle with the system. The system's ease of use depends on the user's...

Oct 2021
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Analyst/Coordinator

Service and Support

When issues come up, I always call the vendor's help desk and submit a support ticket. The vendor's...

Oct 2021
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Analyst/Coordinator

Functionality and Upgrades

It is on us to look and see whether there is a new version of the system. We do occasionally...

Oct 2021
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Analyst/Coordinator

ROI / Cost (care and feeding)

We are using robotic-process-automation scripting to see whether we can do bulk processes and free...

Oct 2021
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Analyst/Coordinator

Future Outlook

We are going to be moving out of the system that EMUE Robotic Process Automation is being used for,...

Oct 2021
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VP/Other Executive

Service and Support

Cloudmed Automation is the most responsive and caring vendor I have ever worked with. As soon as we...

Oct 2021
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VP/Other Executive

Functionality and Upgrades

We are doing all of the work using Databound's development tool. The tool has helped us automate our...

Oct 2021
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