R1 Automation Commentary
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Subject Expert
Dustin Cragun
VP of Revenue Cycle Research
Commentary Summary
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User Commentary
Product
R1 Automation is pretty simple. R1 RCM provides good documentation as well as a tool that helps us...
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Relationship
R1 RCM has dropped their support quality. They used to be super responsive, but their responsiveness...
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Product
There are certain things that aren't working in R1 Automation. There are also times when something...
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Operations
We have regularly scheduled training with R1 RCM, so that is good. R1 RCM has one support person...
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Loyalty, Relationship
It is not necessarily that promises haven't been kept, but I have noticed a drastic change in the...
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Product
I feel that R1 RCM can bring in more that other RPAs have that would be useful. For the upgrades, R1...
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Product
There is not really an end user in R1 Automation. It is either a user who is building the script or...
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Relationship
I don't know that R1 RCM really alerts us to potential problems as much as they fix the problem and...
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Product, Value
R1 Automation is literally saving full-time employees from doing automation tasks. The posting of...
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Operations, Product
Sometimes R1 promotes R1 Automation as a nonprogrammer thing, but a user really needs to be a...
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Relationship, Operations
When R1 did a major upgrade, they did a one-on-one training with me. Anytime we have an issue, R1...
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