Cloudmed Automation (Databound)
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Subject Expert
Dustin Cragun
Research Director
Commentary Summary
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User Commentary
Relationship
Whenever we have a question, the vendor's managers are very responsive and quick to act. We mostly...
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Functionality and Upgrades
It would be useful to have more knowledge about why coding changes are occurring. That information...
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Functionality and Upgrades
Cloudmed is great at finding things like code variances and changes. They do that quickly and...
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Service and Support
The vendor could probably offer more quarterly or bi-yearly calls. That would be beneficial.
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ROI / Cost (care and feeding)
Cloudmed is very good with implementations and upgrades because the vendor makes things available to...
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Other Observations & Comments
There a page in Cloudmed Automation that I cannot get to work properly because there is not a scroll...
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Interfacing and Integration
We are able to do a lot with Cloudmed Automation. We can feed information into the software and...
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Functionality and Upgrades
Cloudmed adheres to most programming and simple scripting. We have pretty much everything we want to...
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Service and Support
Cloudmed's support team is unusually responsive. I can talk to a person; I do not have to call and...
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Relationship
Databound’s strengths lie in that they are extraordinarily responsive to any additional needs that...
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Relationship
The Cloudmed product is pretty stable. I have never had an issue where the system has had downtime...
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Relationship
What motivates me to purchase Cloudmed's product over other solutions is Cloudmed's price, their...
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Implementation and Training
I have had to train other analysts that work with me on the Cloudmed product, and the training is...
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Relationship
Cloudmed has found ways to work with our enterprise vendor and connect to their scheduling system....
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Service and Support
The Cloudmed support team is very responsive. Rarely have I called them and not gotten an immediate...
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ROI / Cost (care and feeding)
Our staff has a lot of operational workflows to go through on a day-to-day basis. The staff has to...
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Technology
End users like reports in certain spreadsheets, and the Cloudmed product exports to and creates that...
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Relationship
Cloudmed is a partner. I don’t consider them to be a vendor. I almost consider them to be my team...
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Other Observations & Comments
The product has focused on the revenue management side of the house more than patient accounting....
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Future Outlook
Databound went to Cloudmed not long ago, and now all of a sudden, Cloudmed is going to R1. That...
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Implementation and Training
Training people to function and begin developing their own scripting is very difficult when users...
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Functionality and Upgrades
We have used the system to automate resolving duplicate denial items inside of our patient...
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Functionality and Upgrades
Something on my wish list is automation for voided benefit orders. Also, we have an inability to...
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ROI / Cost (care and feeding)
Cloudmed is very engaged, and they have a really quick turnaround time. The system takes the work of...
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Relationship
The acquisition of Databound by Cloudmed was very uneventful for us. We did not know that Databound...
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Functionality and Upgrades
The vendor has kept their promises as far as I know. The product is pretty stable, so I haven’t had...
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Service and Support
I have reached out to one of the vendor's people via email, and they were very responsive. They went...
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Relationship
I have been very happy dealing with Cloudmed management and getting their proposals. I am also happy...
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Future Outlook
We would like Cloudmed to be part of our long-term plans. The issue is that we are leaving the...
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Relationship
Cloudmed keeps all their promises. In fact, I would say they are better than almost any other...
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Implementation and Training
The training from Cloudmed is good. I went to a training class a few years ago, and they offered to...
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Functionality and Upgrades
For what the product does and for what we use it for, it is a great product. It does what Cloudmed...
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ROI / Cost (care and feeding)
Cloudmed avoids charging for every little thing. They usually come in under budget. We receive our...
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ROI / Cost (care and feeding)
When we have something we want to bid on, Cloudmed's prices for professional services are very...
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Service and Support
Cloudmed is a phenomenal company for customer service. Some of their biggest strengths are that they...
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Functionality and Upgrades
The system is lacking some key functionality that other systems have. One thing I would love to see...
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Service and Support
Databound's transition to Cloudmed has been seamless. The product hasn't changed. We have been...
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Implementation and Training
One person who used to do training at Databound is not doing it anymore. The only negative feedback...
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Service and Support
I don't know that there have been any updates or issues with the product for Cloudmed to be...
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ROI / Cost (care and feeding)
The product's automation has made it more efficient for our offices to run. For a long time, we have...
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ROI / Cost (care and feeding)
With the product, we are able to take data and reports that aren't in our system and upload that...
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Future Outlook
We are counting on the application to continue what it has been doing because we need it for...
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Functionality and Upgrades
We use Cloudmed Automation for a lot of file transfers. We use it for creating some interface...
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Relationship
Cloudmed is great. They are very responsive to any questions that we have, and they are proactive in...
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Functionality and Upgrades
Cloudmed keeps track of the version of our patient accounting system we are on, and they update...
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Relationship
Nothing different has happened since the acquisition by Cloudmed. Everything seems to be going smoothly....
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Functionality and Upgrades
Databound has a fantastic tool. I have only written one script with the system. I am not a writer,...
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Service and Support
The system is so easy to use. I can go in and troubleshoot other scripts when my coworkers are off....
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Functionality and Upgrades
I don’t speak the technical language, but the product is a GUI. When we are writing the script, the...
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Other Observations & Comments
Every day, we get an email about the script and its processes. Occasionally, the process stops, and...
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Interfacing and Integration
I can’t think of anything the system can’t do in terms of integrating with our other system, but I...
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Service and Support
When I call the support people, and the person I need to speak to is not there, they track somebody...
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Implementation and Training
The initial training was very good, but we haven't had any ongoing training.
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Functionality and Upgrades
Cloudmed Automation is a great product for what we use it for, and it is very stable.
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Service and Support
We don't get contacted much by Cloudmed, but I have had occasions where the vendor has let me know...
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Implementation and Training
I personally would like areas on the Cloudmed website where I could explore the scripting, see...
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Relationship
When one of our software vendors did upgrades, there were functions that we had to build in EMUE in...
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Functionality and Upgrades
The vendor has made several improvements to the product. For example, there was a dashboard that...
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Functionality and Upgrades
The vendor took a script-writing tool and basically supercharged it with a bunch of other functions....
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Other Observations & Comments
The product isn't part of our long-term plans, but I would recommend it for anyone who is running a...
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Relationship
Whenever we have run into problems with upgrades in the system, our contact person from the vendor...
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Lessons Learned
The vendor didn't share their changes to Databound before going live. That was tough because they...
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Service and Support
The vendor's support is good. If I run into an A/R problem, then the vendor's people are very good...
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Implementation and Training
There were times when the vendor would inform us about different products. They held a lot of Webex...
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Future Outlook
We are working on moving away from Databound, so we aren't really looking to leverage any more...
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Service and Support
If we run into issues, we can reach out to the vendor for help. Cloudmed is great. We work with a...
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Win/Loss - Why they were selected (by current clients)
The main reason we bought the Databound system was to help us with a testing scenario because we had...
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ROI / Cost (care and feeding)
We are definitely getting really good value out of the Databound system. I really do think it is a...
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Functionality and Upgrades
the Databound system is really good once we have our scripts written. The process of scheduling...
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Service and Support
Cloudmed is incredibly consistent in terms of how they treat us, how their support is, and how the...
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Functionality and Upgrades
Our EMR's worklist capabilities are limited to a certain extent. We have a direct address to our SQL...
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Service and Support
The Databound system has really worked well for us, and the vendor's support is really good. The...
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Functionality and Upgrades
Over the years, Cloudmed has actually done specific fixes just for us to help us out. The...
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Service and Support
Issues with functionality have less to do with the product and more to do with the limitations of...
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Relationship
Cloudmed is quite simply the best vendor that I have ever dealt with because of the level of support...
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Service and Support
We had been a long-standing Databound customer, and then Databound was acquired by Cloudmed. The...
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Functionality and Upgrades
We like the system quite a bit. We use it for a variety of different things. One of the main things...
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Relationship
I am the type of person that doesn’t like to be bombarded with various sales pitches. Databound...
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Relationship
Our Databound consultant has solved every single one of our issues. They have done projects in...
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Relationship
We are implementing a new EMR, and we brought Databound in to help us clean up our MPI. They were...
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Functionality and Upgrades
Our most recent engagement with Databound was kind of a cleanup process, but whenever we have...
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Future Outlook
I have had some loose conversations with Databound about working within our new EMR space. They are...
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Service and Support
We primarily work with one developer at Databound. When I email them, I get a response within a day....
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Relationship
Databound's team is second to none. Whenever I run into a hiccup, they are quick to get on a call...
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Functionality and Upgrades
Out of the gate, one of our biggest struggles has been getting access to good product documentation....
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Service and Support
Databound is located in the same time zone as we are, so we have no problems getting in touch with...
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Functionality and Upgrades
I love the Databound system. It is easy to use. The workflow is great. I would recommend the system...
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Functionality and Upgrades
One of the nice automation tools we have is for post-claim denials. We use automation to convert a...
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Relationship
If there are any commands or flaws in the actual software itself, when those are raised to...
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Functionality and Upgrades
As for upgrades, the vendor stays very current. They are working with us on EMUE Robotic Process...
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Functionality and Upgrades
EMUE Robotic Process Automation can be used on a variety of different skill levels. For a novice who...
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Service and Support
Databound has done a very good job of recording many different webinars on different programming...
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Functionality and Upgrades
EMUE Robotic Process Automation runs in what we call batch process mode. We give the system an input...
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Future Outlook
Databound was looking to go into other areas of automation with the revenue cycle where they were...
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ROI / Cost (care and feeding)
EMUE Robotic Process Automation is a great solution. We have used it for many different types of...
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ROI / Cost (care and feeding)
EMUE Robotic Process Automation's licenses are amazingly inexpensive. In my opinion, the solution is...
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Functionality and Upgrades
The solution's queries are pretty good. It allows us to query SQL databases, excel spreadsheets,...
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Interfacing and Integration
One area that I would like to see the vendor improve would be around a certain vendor. We use that...
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ROI / Cost (care and feeding)
The vendor definitely avoids charging us for everything. We do pay a maintenance fee, but we aren't...
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Implementation and Training
The vendor is on top of things with their implementations. We have only been trained on the system a...
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Functionality and Upgrades
Some of our people struggle with the system. The system's ease of use depends on the user's...
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Service and Support
When issues come up, I always call the vendor's help desk and submit a support ticket. The vendor's...
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Functionality and Upgrades
It is on us to look and see whether there is a new version of the system. We do occasionally...
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ROI / Cost (care and feeding)
We are using robotic-process-automation scripting to see whether we can do bulk processes and free...
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Future Outlook
We are going to be moving out of the system that EMUE Robotic Process Automation is being used for,...
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Service and Support
Cloudmed Automation is the most responsive and caring vendor I have ever worked with. As soon as we...
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Functionality and Upgrades
We are doing all of the work using Databound's development tool. The tool has helped us automate our...
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