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Cloudmed Automation (Databound)
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Dustin Cragun
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KLAS Research Director - Dustin Cragun
 
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User Commentary

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Manager

When one of our software vendors did upgrades, there were functions that we had to build in EMUE in...

Nov 2021
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Manager

The vendor has made several improvements to the product. For example, there was a dashboard that...

Nov 2021
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Manager

The vendor took a script-writing tool and basically supercharged it with a bunch of other functions....

Nov 2021
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Manager

The product isn't part of our long-term plans, but I would recommend it for anyone who is running a...

Nov 2021
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Manager

Whenever we have run into problems with upgrades in the system, our contact person from the vendor...

Nov 2021
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Manager

The vendor didn't share their changes to Databound before going live. That was tough because they...

Nov 2021
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Manager

The vendor's support is good. If I run into an A/R problem, then the vendor's people are very good...

Nov 2021
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Manager

There were times when the vendor would inform us about different products. They held a lot of Webex...

Nov 2021
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Manager

We are working on moving away from Databound, so we aren't really looking to leverage any more...

Nov 2021
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Manager

If we run into issues, we can reach out to the vendor for help. Cloudmed is great. We work with a...

Nov 2021
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Manager

The main reason we bought the Databound system was to help us with a testing scenario because we had...

Nov 2021
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Manager

We are definitely getting really good value out of the Databound system. I really do think it is a...

Nov 2021
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Manager

the Databound system is really good once we have our scripts written. The process of scheduling...

Nov 2021
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Manager

Cloudmed is incredibly consistent in terms of how they treat us, how their support is, and how the...

Nov 2021
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(0)
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Manager

Our EMR's worklist capabilities are limited to a certain extent. We have a direct address to our SQL...

Nov 2021
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Manager

The Databound system has really worked well for us, and the vendor's support is really good. The...

Nov 2021
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Manager

Over the years, Cloudmed has actually done specific fixes just for us to help us out. The...

Nov 2021
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Manager

Issues with functionality have less to do with the product and more to do with the limitations of...

Nov 2021
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Manager

Cloudmed is quite simply the best vendor that I have ever dealt with because of the level of support...

Nov 2021
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Manager

We had been a long-standing Databound customer, and then Databound was acquired by Cloudmed. The...

Nov 2021
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Manager

We like the system quite a bit. We use it for a variety of different things. One of the main things...

Nov 2021
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Manager

I am the type of person that doesn’t like to be bombarded with various sales pitches. Databound...

Nov 2021
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Manager

Our Databound consultant has solved every single one of our issues. They have done projects in...

Nov 2021
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Manager

We are implementing a new EMR, and we brought Databound in to help us clean up our MPI. They were...

Nov 2021
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Manager

Our most recent engagement with Databound was kind of a cleanup process, but whenever we have...

Nov 2021
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Manager

I have had some loose conversations with Databound about working within our new EMR space. They are...

Nov 2021
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Manager

We primarily work with one developer at Databound. When I email them, I get a response within a day....

Nov 2021
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Analyst/Coordinator

Databound's team is second to none. Whenever I run into a hiccup, they are quick to get on a call...

Oct 2021
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Analyst/Coordinator

Out of the gate, one of our biggest struggles has been getting access to good product documentation....

Oct 2021
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(0)
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Manager

Databound is located in the same time zone as we are, so we have no problems getting in touch with...

Oct 2021
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(0)
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Manager

I love the Databound system. It is easy to use. The workflow is great. I would recommend the system...

Oct 2021
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(0)
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VP/Other Executive

One of the nice automation tools we have is for post-claim denials. We use automation to convert a...

Oct 2021
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VP/Other Executive

If there are any commands or flaws in the actual software itself, when those are raised to...

Oct 2021
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(0)
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VP/Other Executive

As for upgrades, the vendor stays very current. They are working with us on EMUE Robotic Process...

Oct 2021
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(0)
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VP/Other Executive

EMUE Robotic Process Automation can be used on a variety of different skill levels. For a novice who...

Oct 2021
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VP/Other Executive

Databound has done a very good job of recording many different webinars on different programming...

Oct 2021
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(0)
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VP/Other Executive

EMUE Robotic Process Automation runs in what we call batch process mode. We give the system an input...

Oct 2021
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VP/Other Executive

Databound was looking to go into other areas of automation with the revenue cycle where they were...

Oct 2021
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Analyst/Coordinator

EMUE Robotic Process Automation is a great solution. We have used it for many different types of...

Oct 2021
||
(0)
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Analyst/Coordinator

EMUE Robotic Process Automation's licenses are amazingly inexpensive. In my opinion, the solution is...

Oct 2021
||
(0)
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Analyst/Coordinator

The solution's queries are pretty good. It allows us to query SQL databases, excel spreadsheets,...

Oct 2021
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Analyst/Coordinator

One area that I would like to see the vendor improve would be around a certain vendor. We use that...

Oct 2021
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(0)
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Analyst/Coordinator

The vendor definitely avoids charging us for everything. We do pay a maintenance fee, but we aren't...

Oct 2021
||
(0)
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Analyst/Coordinator

The vendor is on top of things with their implementations. We have only been trained on the system a...

Oct 2021
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Analyst/Coordinator

Some of our people struggle with the system. The system's ease of use depends on the user's...

Oct 2021
||
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Analyst/Coordinator

When issues come up, I always call the vendor's help desk and submit a support ticket. The vendor's...

Oct 2021
||
(0)
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Analyst/Coordinator

It is on us to look and see whether there is a new version of the system. We do occasionally...

Oct 2021
||
(0)
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Analyst/Coordinator

We are using robotic-process-automation scripting to see whether we can do bulk processes and free...

Oct 2021
||
(0)
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Analyst/Coordinator

We are going to be moving out of the system that EMUE Robotic Process Automation is being used for,...

Oct 2021
||
(0)
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VP/Other Executive

Cloudmed Automation is the most responsive and caring vendor I have ever worked with. As soon as we...

Oct 2021
||
(0)
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VP/Other Executive

We are doing all of the work using Databound's development tool. The tool has helped us automate our...

Oct 2021
||
(0)
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Analyst/Coordinator

The solution is very versatile and flexible. It just plain works. I can't imagine life without the...

Sep 2021
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(0)
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Analyst/Coordinator

The vendor works very hard to provide robotic process automation (RPA) in a number of different...

Sep 2021
||
(0)
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Analyst/Coordinator

I want the vendor to give us the ability to do some automation in our EHR. Databound has said that...

Sep 2021
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(0)
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Analyst/Coordinator

The solution has developed scripts in another of our systems. We might be able to make those scripts...

Sep 2021
||
(0)
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Analyst/Coordinator

Databound continues to do an excellent job. The only apprehension that I have is with corporate...

Sep 2021
||
(0)
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Manager

There is room for improvement with Databound's training process. The system is complicated. It is...

Apr 2021
||
(0)
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Manager

We looked at other products, but we selected the Databound product because it worked better with...

Apr 2021
||
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Manager

Our IT team uses the product for different things. If we have a bunch of registrations that are...

Apr 2021
||
(0)
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Manager

Databound is sort of short on staff. The vendor relies heavily on one person, who is very...

Apr 2021
||
(0)
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Manager

The outcomes that we have realized have definitely been beneficial. We have a great ROI; otherwise,...

Apr 2021
||
(0)
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Manager

We started using the product to clean up some of the registration issues that we had. The product...

Apr 2021
||
(0)
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Analyst/Coordinator

The vendor is top notch as far as customer service and support go. I don't ever remember dealing...

Mar 2021
||
(0)
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Analyst/Coordinator

The tool is great. We use a few different modules, but EMUE Robotic Process Automation is...

Mar 2021
||
(0)
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Analyst/Coordinator

The vendor's support teams are always on point. It is weird to have a random issue that isn't...

Mar 2021
||
(0)
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Analyst/Coordinator

The system eliminates the need for manual data entry. The system saves hundreds of hours of...

Mar 2021
||
(0)
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Analyst/Coordinator

The vendor's training is great. Our programmer that builds the scripts knows what he or she is doing...

Mar 2021
||
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VP/Other Executive

The Databound product allows us to propagate and assimilate information that makes it easier for us...

Feb 2021
||
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