Cloudmed Underpayment Recovery Services
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Mollie Hunt
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VP/Other Executive

Project Results

Cloudmed brings their executives to the table and is understanding. The firm really does a good job....

Jul 2022
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VP/Other Executive

Project Results

For what we use Cloudmed for and the services that they provide, they lead the industry in what they...

Jul 2022
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VP/Other Executive

Relationship

Cloudmed has been great to work with. We have regular calls with the executives, and they are always...

Jun 2022
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Director

Future Outlook

For the most part, Revint and Triage Consulting Group are still top notch for us. They are our...

Jun 2022
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Manager

Relationship

Cloudmed has done a good job of making their acquisition seamless. Our day-to-day points of contact...

Jun 2022
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Manager

People and Knowledge

The vendor is good at communicating and giving us a point of contact. If I need something or find a...

Jun 2022
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Director

Relationship

Triage Consulting Group continues to stay on track. I don't know that they have exceeded our...

Jun 2022
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Director

People and Knowledge

I am always impressed by one of the Cloudmed individuals that I work with and by that person’s team....

Jun 2022
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VP/Other Executive

Future Outlook

Overall, my experience with Cloudmed has been very good. A lot of our engagements have been with...

Jun 2022
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VP/Other Executive

ROI and Cost

Cloudmed is reasonable with charges, and Cloudmed works with us on pricing.

Jun 2022
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VP/Other Executive

Relationship

Cloudmed is consistent in their performance and is definitely a partner in bringing things forward....

Jun 2022
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VP/Other Executive

Tools and Methodology

For areas like clinical appeals, Cloudmed is consistent in their process, but there are times when I...

Jun 2022
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Director

Project Results

I wouldn't say that Cloudmed has exceeded our expectations, but I would say that they have done a...

Jun 2022
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Director

Project Results

Some of Cloudmed’s services haven't been up to par with what we expected. When I look at Cloudmed...

Jun 2022
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Director

People and Knowledge

Cloudmed needs to understand the specific payers in the regions that they are working with before...

Jun 2022
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Director

Relationship

Cloudmed has done some acquisitions recently, but I don't see the firm implementing things and...

Jun 2022
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Director

Relationship

Anytime I have come to Cloudmed with a problem, they have done a nice job of either helping us with...

Jun 2022
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VP/Other Executive

Future Outlook

We are going to terminate our relationship with Cloudmed. They are very analytic, we like their...

May 2022
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VP/Other Executive

Relationship

The change in the firm’s ownership has been okay. I wouldn't say any of the firm's people are doing...

May 2022
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Director

Tools and Methodology

I would like to make the firm aware that they have to square up their reporting for the software....

May 2022
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Director

Project Results

I don't think the firm has fully thought out their product outside of capturing missing charges, but...

May 2022
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Director

Other Observations

I believe the firm's underpayment module was part of Triage, and when they became Cloudmed, we were...

May 2022
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Director

Tools and Methodology

We were very excited about being able to go online and respond to the firm's auditor's requests to...

May 2022
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Director

Other Observations

We may not see a need for Cloudmed anymore depending on whether we get to a point where our checks...

Apr 2022
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Director

Other Observations

I wouldn’t say Cloudmed consistently exceeds our expectations, but the issue isn't that they don't...

Apr 2022
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Director

Relationship

Cloudmed is doing fine in terms of our partnership with them. They have been collaborative. They...

Apr 2022
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Manager

Relationship

Cloudmed has been good. We do a recurring review with them, and they provide very detailed reports....

Mar 2022
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Director

Tools and Methodology

Cloudmed evaluates our claims and gives information on how things should have been billed. Cloudmed...

Mar 2022
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Director

ROI and Cost

We definitely get our money’s worth from the services provided by Cloudmed.

Mar 2022
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Manager

Project Results

We use Cloudmed, which used to be Revint. Cloudmed does great work and finds money for us. They...

Mar 2022
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VP/Other Executive

Other Observations

Lately, working with Cloudmed has been an adjustment as they have gone through their many...

Feb 2022
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Director

Project Results

I am very happy with the firm’s education and knowledge transfer. They are very willing to innovate...

Feb 2022
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Director

Project Results

Cloudmed is working on some pain points, but we are not there yet. There are things that need to be...

Feb 2022
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Director

Tools and Methodology

Cloudmed’s platform is extremely easy to use and helpful, and I wish all solutions were like their platform....

Feb 2022
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Manager

People and Knowledge

Cloudmed is awesome. We just love all the input and knowledge that they give to us in the portal...

Feb 2022
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Manager

ROI and Cost

Cloudmed usually lets us slip by with certain items that they don't charge for, so I believe that...

Feb 2022
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Manager

Relationship

We usually have some of Cloudmed’s management people on our calls, and we always get what we need back....

Feb 2022
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Manager

Project Results

In terms of the systematic portion of the product and looking at the reporting and information that...

Feb 2022
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Director

Relationship

One thing that I really like and am hoping doesn’t change with all of the new ventures that Cloudmed...

Jan 2022
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Director

Future Outlook

As long as the assimilation by Cloudmed doesn't result in us losing our partnership with the people...

Jan 2022
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Director

Tools and Methodology

When we have issues that we can't figure out ourselves, we very much trust that we can go to the...

Jan 2022
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Director

People and Knowledge

Cloudmed stands out to me because the turnover within the team is minimal. In my opinion, the way...

Jan 2022
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Director

People and Knowledge

The knowledge base that the firm's people are able to pull from is good. When we have questions...

Jan 2022
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Director

ROI and Cost

We have definitely collected on millions of dollars in underpayments as a result of our work with...

Jan 2022
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Director

Relationship

When Cloudmed was Triage, they were awesome at training us and building edits to catch future...

Jan 2022
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Director

Relationship

Something Cloudmed can work on is their assessment of Triage's way of relating to the client in...

Jan 2022
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Director

Tools and Methodology

Cloudmed will find a needle in a haystack. The firm is very good at finding underpayments. I don't...

Jan 2022
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Manager

Future Outlook

Revint delivered on what they set out to do. I think the contract will be renewed and the service...

Jan 2022
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Manager

ROI and Cost

We set up contingency contracts, so essentially, if we don't get any value, we don't pay the firm...

Jan 2022
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Manager

Project Results

I haven't dug deep enough into the data, but we were initially having a good return and finding...

Jan 2022
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VP/Other Executive

Project Results

Cloudmed is different than all our other vendors and firms, and our satisfaction is high.

Jan 2022
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Manager

Relationship

We didn't feel like we were getting any knowledge transfer from our previous partner. They seemed to...

Jan 2022
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VP/Other Executive

Other Observations

Generally, I don't plan on expanding our contract with Cloudmed more. I was interested in Cloudmed...

Jan 2022
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VP/Other Executive

Relationship

My view of the firm previously was that they were a trusted partner. Now, under Cloudmed, we have a...

Jan 2022
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VP/Other Executive

Relationship

Our Cloudmed salesperson is very reactive and is doing a very good job. Our account executive does...

Jan 2022
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VP/Other Executive

Project Results

Anytime Cloudmed has findings, I see impactful results. Cloudmed has findings and educates our team...

Jan 2022
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VP/Other Executive

Tools and Methodology

There is no executive involvement that I am aware of. The vendor needs to make sure that they are...

Dec 2021
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VP/Other Executive

Tools and Methodology

Cloudmed does a great job of collaborating with our leadership team. Cloudmed sends comprehensive...

Dec 2021
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VP/Other Executive

Relationship

Cloudmed has a very solid group of people that I have dealt with personally. They are very...

Dec 2021
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VP/Other Executive

Tools and Methodology

There were some delays in our go-live on the front end with Cloudmed. We had some issues with...

Dec 2021
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VP/Other Executive

ROI and Cost

We have had a really great experience with Cloudmed, but right now, we aren't anywhere near the...

Dec 2021
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VP/Other Executive

Other Observations

If another vendor came by and told me that they could do much better than Cloudmed and could give me...

Dec 2021
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VP/Other Executive

ROI and Cost

We have had a couple of invoices with incorrect numbers. We have resolved the issues and haven't...

Dec 2021
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VP/Other Executive

People and Knowledge

If we ever have an issue, I know exactly who to email at Cloudmed, and they pay attention to whether...

Dec 2021
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VP/Other Executive

Tools and Methodology

We are still waiting to see Cloudmed build all the payers into their system. Right now, they are not...

Dec 2021
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VP/Other Executive

Win/Loss - Why they were selected (by current clients)

We chose to go with Cloudmed because we had a good experience with them in the past. I have learned...

Dec 2021
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VP/Other Executive

Relationship

Cloudmed keeps wanting to talk about different things and offerings that they have. Cloudmed wants...

Dec 2021
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VP/Other Executive

People and Knowledge

Even with the change in ownership from Triage to Cloudmed, most of the operational folks are still...

Dec 2021
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VP/Other Executive

Project Results

Cloudmed has historically had a feedback loop. With the expected value and ROI of whatever we are...

Dec 2021
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VP/Other Executive

Tools and Methodology

Cloudmed is doing well. They have a lot going on, so we haven't had any unusual challenges. I wish...

Dec 2021
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VP/Other Executive

Project Results

The impact of Cloudmed's education and knowledge transfer on our organization's success has depended...

Dec 2021
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VP/Other Executive

ROI and Cost

As we get better, the product gets more expensive, but Cloudmed works with us on things.

Dec 2021
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VP/Other Executive

Project Results

I know Triage's name in that they support underpayment. We brought them in as a second placement....

Dec 2021
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VP/Other Executive

People and Knowledge

After a lot of negotiation with Cloudmed, our current contract does not let the firm nickel-and-dime...

Dec 2021
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Manager

Tools and Methodology

One thing that we had to work with Cloudmed on was getting us certain things. We really had to kind...

Dec 2021
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Manager

ROI and Cost

We chose Cloudmed because one of our executives had worked with Cloudmed at a previous facility and...

Dec 2021
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Manager

People and Knowledge

Cloudmed's business model is to rotate people through projects. That isn't a bad thing except then...

Dec 2021
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Manager

Project Results

The transition from Triage to Cloudmed was very smooth for us. We really like Cloudmed. They do what...

Dec 2021
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Director

ROI and Cost

Cloudmed wants to do a really good job. They explain the reason behind things. I like that Cloudmed...

Nov 2021
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VP/Other Executive

Tools and Methodology

When Triage finds trends, they provide documentation and an action plan for us to use to correct...

Oct 2021
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Analyst/Coordinator

Project Results

Cloudmed gives us feedback about how we can fix things, so Cloudmed's identifications have gone down...

Oct 2021
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Analyst/Coordinator

Project Results

Cloudmed is fantastic to work with. They have given us a good rate in the past. Cloudmed is a really...

Oct 2021
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Analyst/Coordinator

ROI and Cost

We don't have the capability of doing what Cloudmed does, but we should develop the talent in-house...

Oct 2021
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Analyst/Coordinator

ROI and Cost

Cloudmed charges based on commission. When money lands on a patient's account that Cloudmed touched...

Oct 2021
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Director

Project Results

Cloudmed is an after-the-fact firm, so timing sometimes comes into play when they identify...

Sep 2021
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Director

People and Knowledge

I deal quite often with the firm’s partner, but with every presentation, Cloudmed's team does the...

Sep 2021
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Director

Project Results

The tangible outcome we receive through Cloudmed is cash in the door. Cloudmed works on commission,...

Sep 2021
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Director

Project Results

We have had the firm for a long time. From a partnership perspective, I think that they are great. I...

Sep 2021
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Director

Tools and Methodology

Couldmed has branched into the professional overpayment side, so we have the facility and the...

Sep 2021
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Director

Project Results

Overall, we have had a very good relationship with Cloudmed. They are basically a zero-balance audit...

Sep 2021
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Director

Project Results

A lot of firms just take the data that is readily available and do the same thing we would do....

Sep 2021
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Director

People and Knowledge

The firm’s staff members are all highly educated; they have all graduated from school. They amaze me...

Sep 2021
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Director

Win/Loss - Why they were selected (by current clients)

We were originally attracted to the firm for their ability to help us with appeals, especially when...

Sep 2021
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Director

Project Results

Cloudmed performs very well. They constantly stay in touch with us on any issues regarding appeals....

Sep 2021
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Director

Relationship

Cloudmed constantly wants to improve. Right now, we are trying to automate something, so we don't...

Sep 2021
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VP/Other Executive

Project Results

Cloudmed does an excellent job of payment validation. They have been instrumental to us. They did...

Aug 2021
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VP/Other Executive

Relationship

The firm became Cloudmed, but there are still a lot of the same people who have been working with us...

Aug 2021
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VP/Other Executive

Relationship

My favorite thing about Cloudmed is that they don't compromise our relationship to try to gain more...

Aug 2021
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VP/Other Executive

Project Results

Our abilities have improved as we have worked with Cloudmed. The firm has generated a large amount...

Aug 2021
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VP/Other Executive

Relationship

I really like how attentive Cloudmed is. They are genuinely concerned for our well-being. They want...

Aug 2021
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VP/Other Executive

ROI and Cost

Triage is expensive. Cloudmed is not a typical outsourcing company, and they are able to get through...

Aug 2021
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