CloudWave Application Hosting Commentary
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Subject Expert
Daniel Zeitner
Research Director
Commentary Summary
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User Commentary
Relationship, Operations, Services
I always got pushback from CloudWave’s engineers on how things were supposed to work, but I was...
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Loyalty, Operations
CloudWave is really only over in our old EHR environment. We are not in the system at all that we...
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Value
There are a lot of talks that happen when we get charged by CloudWave. They avoid charging for...
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Operations, Services
The engineers at CloudWave were not well-versed in the system. The firm tried to start too many new...
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Relationship
I only spoke to some more top-level executives at CloudWave. If I couldn't get people moving at...
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Operations, Services
At the end of the day, CloudWave kept everything updated. They tried to stay on top of things...
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Loyalty, Operations, Services
After the last couple of years, I would not buy CloudWave's services again. Things got really...
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Loyalty, Relationship, Operations, Services
CloudWave has a customer advisory council, and they are always talking about where they are right...
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Relationship, Operations, Services
CloudWave is very responsive about making sure that my operation is up and running. In terms of...
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Relationship, Services
As a private cloud servicing account, CloudWave has many facilities on their instance. They know...
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Value
There is always room for improvement. CloudWave does a good job, but, of course, we are always...
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Services
My staff members may complain a bit about CloudWave’s execution and say that we open tickets and...
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Relationship
CloudWave does have a couple of staff members who are top notch, and I enjoy engaging with them....
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Relationship, Value
We would not hire CloudWave again just because of the cost. For us, their services really price us...
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Relationship
CloudWave’s technical people are always very helpful. For example, we had a huge problem, and we...
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Value
We don’t really get our money’s worth with CloudWave; they are expensive. All our vendors are expensive....
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Relationship
CloudWave is very good at the executive level. CloudWave helps us get the resources we need for all...
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Value
The dollar amount is high, and I have to pay for every change, but it is hard for me to say if that...
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Relationship, Services
CloudWave meets my expectations for the most part. They had a lull where we struggled with...
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Relationship
Most of the people I have talked to are pretty responsive, make things happen, and are easy to work...
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Relationship, Services
CloudWave seems to have adequate tools, whether that be hardware, data centers, or knowledge and...
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Value
My recommendation to others looking at this would be to find a similar-sized hosting company and...
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Relationship
We had an incident once that the firm picked up on. They worked quickly to fix it. They took a good...
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Value
We are reviewing pricing with CloudWave because it is a little high. CloudWave charges for...
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Relationship, Services
I'm struggling with the communication and proactiveness of the firm's support. We are reviewing some...
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Loyalty, Value
CloudWave is a reseller for Microsoft licensing, and I have been contemplating switching companies...
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Value
The price tag is pretty unreasonable, and it continues to go up, so CloudWave could do better. Every...
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Relationship, Services
CloudWave has done well with the cloud hosting environment. Their staff is good, and we haven't had...
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Services
There are different levels of things where CloudWave could build a bit more redundancy and prevent...
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Relationship
Sometimes CloudWave makes missteps, and it takes a bit before we discover what happened, but once we...
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Value
When we request more space or more memory, CloudWave charges us fairly consistently. But when I...
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Relationship, Operations
CloudWave understands the environment of the solution they are hosting. We had a couple of missteps...
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Relationship
If I need a heavy hitter, I call a salesperson at CloudWave. We get better attention that way than...
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Relationship
CloudWave does a good job and, for the most part, they always jump on when we need something. If we...
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Loyalty
Some of the stuff that CloudWave does is not meeting our needs right at the moment. However, that...
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Relationship
When the client software that CloudWave was using got bought and the price was increased, CloudWave...
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Relationship
We have been working with CloudWave on a project for several months, and CloudWave has done a nice...
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Relationship
CloudWave is not a strategic partner in terms of their business goals. They are a tactical partner....
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Relationship, Operations
From a support standpoint, it was a smooth process to get the new environment set up and ready for...
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Value
The charging with CloudWave is pretty much set by our contract. If we need more memory, there is a...
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Services
CloudWave noticed that some of their customers were purchasing things from other vendors for...
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Relationship
CloudWave offers things like a monthly cybersecurity service where they reach out, ask how things...
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Relationship, Services
CloudWave has been a godsend, and things have been going well. When we migrated from our last data...
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Relationship
My sales representative from CloudWave reaches out to me and lets me know when there are new...
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Relationship
Getting used to how CloudWave does business took a little bit, but we got there. The hardest part is...
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Loyalty
Our organization incorrectly thought that CloudWave was offering a true cloud. We assumed we would...
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Value
The firm's costs aren't unexpected or unfair. However, they hit us with a change order for every...
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Relationship
Our relationship with the firm and their service has changed as our maturity has changed. At first,...
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Relationship
I have met with the firm's senior leadership and executives. As a company, they know their market...
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Loyalty, Value
When we bought CloudWave's services, that was a good decision because we did not have the...
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Operations
CloudWave laid everything out and executed the project very well. Our migration to CloudWave was...
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Relationship, Services
Not only is CloudWave diversified in EHR hosting and hosting other environments but they are also a...
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Relationship, Operations
CloudWave has definitely kept us up-to-date on our patches. Their engineers have advised us on a few...
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Value
I can't think of things for CloudWave to improve. I would always like the price to be a little...
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Relationship
A couple of CloudWave’s engineers made some bonehead moves in the past, but the firm has since...
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Value
CloudWave nickel-and-dimes us for sure. I get that they can't help their growth, but their rates...
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Relationship, Services
CloudWave’s folks aren't too bad, but I have a ticket that has been ignored for months. And there is...
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Relationship
Like with any company, things with CloudWave depend on who we get. Some of CloudWave’s staff members...
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Relationship
We pushed CloudWave for faster turnarounds, and they were more responsive when we went to our...
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Value
CloudWave doesn’t nickel-and-dime us; charges are just the nature of the agreement. CloudWave is no...
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Relationship, Services
Some of what CloudWave could do better is day-to-day operations communications and change...
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Relationship
CloudWave takes a lot of the burden off of our organization to run our critical infrastructure. I...
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Relationship, Services
I think CloudWave is a leader in the space of our specific EHR. There are other options, and I don't...
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Relationship, Value
CloudWave has been great. They are easy to work with, and they give us a good bang for our buck....
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Relationship
The people at CloudWave are great. Most of the representatives that I work with have personal...
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Services, Value
I haven’t done a lot of hunting, but from what I have seen, CloudWave’s pricing is comparable to the...
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Relationship
One of the biggest things that stands out about CloudWave is their responsiveness. When I get into a...
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