CloudWave Application Hosting
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Daniel Zeitner
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User Commentary

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Nurse

Relationship, Relationship, Relationship, Services, Services, Services

We are not very pleased with CloudWave. The firm isn't very responsive and is slow to fix issues. We...

May 2023
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Nurse

Relationship, Relationship, Relationship, Services, Services

We don’t communicate with CloudWave; we go through our EMR vendor, and that is where part of the...

May 2023
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Nurse

Operations, Services, Services

We have some issues with CloudWave because our active directory is supposed to sync with CloudWave's...

May 2023
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CIO

Loyalty, Loyalty, Loyalty, Relationship, Relationship, Relationship

CloudWave is constantly looking at new opportunities. They are looking at trying to host a certain...

May 2023
||
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CIO

Relationship, Relationship, Relationship, Services, Services, Services

I am very happy with the service CloudWave provides. Our EMR now provides a service in the cloud,...

May 2023
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CIO

Relationship, Relationship, Relationship

Over the years, the executive-level involvement between CloudWave and us has been spot-on. We...

May 2023
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CIO

Relationship, Relationship, Relationship, Operations, Operations, Operations, Services, Services, Services

CloudWave turned everything around quickly and had everything in the cloud and ready for our...

May 2023
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CIO

Relationship, Relationship, Relationship

This relationship is a partnership, so CloudWave's technical teams are very knowledgeable about our...

May 2023
||
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Director

Relationship, Relationship, Relationship

Things have been going well with the firm. We have regular meetings with our account representative,...

May 2023
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Director

Relationship, Relationship, Relationship

CloudWave always goes above and beyond and keeps us engaged. They don’t just make changes. If they...

May 2023
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Director

Relationship, Relationship, Relationship

CloudWave could improve our satisfaction by being a bit more proactive. We sometimes call out the...

May 2023
||
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Director

Value, Value, Value

CloudWave nickel-and-dimes us to the point where we have a cost tied to every change order. We...

May 2023
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CIO

Operations

Considering the large project we had, the implementation went well. We had a great project lead from...

Jan 2023
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CIO

Relationship

We review upcoming projects, and sometimes CloudWave alerts our vendor before we can. If some of the...

Jan 2023
||
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CIO

Relationship

We have been pleasantly surprised by CloudWave. We can put in tickets, and the firm responds well....

Jan 2023
||
(0)
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CIO

Loyalty, Value

The firm is expensive, so it makes sense to leave small applications on-premises. At the same time,...

Jan 2023
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CIO

Services

Everything is web based, so we expect some software-related slowness. We saw a little lag in the...

Jan 2023
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CIO

Loyalty, Relationship

We selected CloudWave because they had a great partnership with our vendor at the time. CloudWave...

Jan 2023
||
(0)
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CIO

Relationship

The firm regularly has roundtable discussions with us, and those are nice. We talk about changes the...

Jan 2023
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CIO

Relationship

We have only one small pet peeve with CloudWave; some of the project managers the firm assigns us...

Dec 2022
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CIO

Value

In terms of nickel-and-diming, every change involves a change order, even tiny changes for small...

Dec 2022
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CIO

Services

All in all, I am very happy with CloudWave and would recommend them.

Dec 2022
||
(0)
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CIO

Relationship

CloudWave's executives are excellent at engaging with us. If we ever have difficulties with the...

Dec 2022
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Director

Loyalty

I did my due diligence in selecting a firm. CloudWave is a solid company with a great reputation; I...

Nov 2022
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(0)
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Director

Value

CloudWave charges us for every little thing, but every firm does; that is how firms make their...

Nov 2022
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Director

Relationship

CloudWave’s ticketing system is terrible. It needs a big overhaul. When we have an issue and open up...

Nov 2022
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Director

Loyalty, Relationship

We brought in CloudWave because our previous firm decided they no longer wanted to be in the EMR...

Nov 2022
||
(0)
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Director

Relationship, Operations

Things have improved with CloudWave’s team. We had an extremely rough start with them to the point...

Nov 2022
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Director

Relationship, Services

In the beginning, we had several issues, but CloudWave has fixed those problems over time and given...

Nov 2022
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Director

Relationship

The firm’s sales team is very knowledgeable. When we are having issues, they tell us good things to...

Oct 2022
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Director

Relationship

The firm has lived up to our expectations. They make recommendations that usually end up panning...

Oct 2022
||
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Director

Value

Obviously, the firm charges us whenever we ask for more RAM or another server, but if we are calling...

Oct 2022
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Director

Loyalty

We looked at different firms, and CloudWave really stood out as having the best overall approach for...

Oct 2022
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Director

Relationship, Operations

The firm had their things delivered when they said they were going to have them delivered. Whenever...

Oct 2022
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Director

Relationship

The firm’s opportunity for growth would be in helping us with insights. They do give us insights,...

Oct 2022
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Manager

Relationship

I have had very little involvement with the executive team since we partnered. I am not sure that we...

Oct 2022
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Manager

Relationship

I really don’t have an issue with the staff, aside from one instance where someone did something...

Oct 2022
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Manager

Services

CloudWave does a great job at managing upgrades to services and sending notifications when space is...

Oct 2022
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Director

Services

I have high expectations because the application that CloudWave is hosting needs to be up and...

Sep 2022
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Director

Relationship

I get various email communications from CloudWave, whether those are from an executive or are...

Sep 2022
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Director

Relationship

There was a lull for a bit, and I got frustrated with CloudWave, but whatever the issues were, the...

Sep 2022
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Director

Value

The biggest complaint I have with CloudWave is the cost. I haven't shopped around to know whether...

Sep 2022
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Director

Relationship

When there is a problem, CloudWave is there for us. I have been on the phone all night with their...

Aug 2022
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Director

Value

We were charged for a change. That charge was a fractionally small amount compared to what we pay on...

Aug 2022
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Director

Relationship

We need CloudWave to push more strategically. They have other good products. We like the firm's...

Aug 2022
||
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Director

Value

The price for the firm's services is fair, and we have no issues with the firm's services.

Aug 2022
||
(0)
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Director

Relationship

Other than the challenge of getting in contact with the support team, the firm's service has been...

Aug 2022
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Director

Relationship

Recently, CloudWave has been switching their service model, and I don’t agree with the way the...

Aug 2022
||
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Director

Relationship

The firm is very informative, and they let us know what new products are coming. They have meetings...

Aug 2022
||
(0)
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Director

Value

Previously, whenever we had to increase our capacity or make changes, we had to increase the change...

Aug 2022
||
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Director

Operations, Services

In the beginning, there was one department that was troublesome to connect with, but with...

Aug 2022
||
(0)
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Director

Relationship, Operations

Everything went pretty smoothly with CloudWave. We found a few bumps here and there, but the firm...

Jul 2022
||
(0)
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Director

Operations, Services

The piece of the project with CloudWave that took the longest time was made slow due to everything...

Jul 2022
||
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Director

Relationship

The data centers and all of the networking storage are completely handled by CloudWave. We simply...

Jul 2022
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Director

Value

It feels that CloudWave nickel-and-dimes us for every little thing at times. If we need a few...

Jul 2022
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CIO

Relationship

We would have had a really hard time if we didn't have CloudWave. They have some people that are...

Jun 2022
||
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CIO

Relationship

CloudWave's level of support is pretty amazing. They had some struggles when we first went live, but...

Jun 2022
||
(0)
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CIO

Relationship, Value

CloudWave has been able to help us with managing the cost and scalability of our storage. They...

Jun 2022
||
(0)
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CIO

Services, Value

I want to find ways to decrease costs, but I have to have a stable environment. Everything I have...

Jun 2022
||
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CIO

Value

Most of the time, CloudWave avoids charging for every little thing. In our model, we pay for our...

Jun 2022
||
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Director

Relationship

CloudWave listens. I have had conversations with a lot of CloudWave's people. They have learned from...

Jun 2022
||
(0)
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Director

Value

There is a dance when our EMR vendor tells us that we need more RAM on a server. We go to CloudWave,...

Jun 2022
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Director

Relationship, Operations

CloudWave has had some changeover. We have had some really good people, and we have had some folks...

Jun 2022
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