CloudWave Application Hosting Commentary
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Daniel Zeitner
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KLAS Research Director - Daniel Zeitner
 
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User Commentary

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Director

Relationship, Value

CloudWave has been great. They are easy to work with, and they give us a good bang for our buck....

Feb 2024
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Director

Relationship

The people at CloudWave are great. Most of the representatives that I work with have personal...

Feb 2024
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Director

Services, Value

I haven’t done a lot of hunting, but from what I have seen, CloudWave’s pricing is comparable to the...

Feb 2024
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Director

Relationship

One of the biggest things that stands out about CloudWave is their responsiveness. When I get into a...

Feb 2024
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Director

Relationship, Relationship, Operations, Value

We have really only seen turnover with our sales representative. The representative we had wasn't...

Oct 2023
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Director

Relationship, Relationship

I have been yelling about different projects for months. The firm called me back once, and that was...

Oct 2023
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Director

Relationship, Relationship

I don't feel like CloudWave is much of a partner. They are interested in our success and realize...

Oct 2023
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Director

Relationship, Relationship

The founders of the company retired a couple of years ago, right around the first year of the...

Oct 2023
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Director

Relationship, Relationship, Value, Value

CloudWave does what I ask them to do when I ask them to do it at an agreed price. I don't have any...

Oct 2023
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Director

Relationship, Relationship

The reliability, communication, and technical expertise are just some of the reasons I would...

Oct 2023
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Director

Relationship, Relationship, Services, Services

We have been really happy with CloudWave's performance. CloudWave hosts a lot of servers for us. We...

Oct 2023
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Director

Value, Value

CloudWave partners with us when we need to add storage. We tell them what we need, and they add it...

Oct 2023
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Director

Relationship, Relationship

CloudWave has a pretty good feel for where we are headed and what we are doing. And they have...

Oct 2023
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Director

Loyalty, Loyalty, Loyalty

CloudWave is a good company to deal with. They certainly bailed us out when we had to leave our...

Aug 2023
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Director

Relationship, Relationship, Relationship

CloudWave’s strategic ability is pretty good. They are doing things to help contain costs for us...

Aug 2023
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Director

Services, Services, Services

CloudWave basically does what they are contracted for, and they do it fairly well. Occasionally, we...

Aug 2023
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Director

Relationship, Relationship, Relationship

Sometimes CloudWave’s response times get really bad, and there is some frustration with how to trace...

Aug 2023
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Director

Relationship, Relationship, Relationship

We don’t have regular contact with CloudWave, but that would be nice. If we just had a call once a...

Aug 2023
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Director

Services, Services, Services, Value, Value, Value

With the way CloudWave’s solution is now, users can’t reset their passwords. We are not a 24/7...

Aug 2023
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Director

Value, Value, Value

CloudWave’s pricing isn’t worse than anybody else’s. Everything is in the contract. When we first...

Aug 2023
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Director

Relationship, Relationship, Relationship

I get what I expect from CloudWave; they don’t exceed my expectations. Some of their service people...

Aug 2023
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Manager

Value, Value, Value

CloudWave charges for things and seems pricey. We will find that one little change causes X, and...

Aug 2023
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Manager

Relationship, Relationship, Relationship, Value, Value, Value

I would recommend CloudWave; however, I would tell others to pay attention to CloudWave's technical...

Aug 2023
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Manager

Relationship, Relationship, Relationship, Operations, Operations, Operations

There have been times when CloudWave has fallen behind our expectations, and CloudWave has made some...

Aug 2023
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Manager

Relationship, Relationship, Relationship

We are extremely satisfied with our account manager at CloudWave, and we would give this individual...

Aug 2023
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Manager

Relationship, Relationship, Relationship, Services, Services, Services

CloudWave needs better quality control with some things. We had an issue that we discovered....

Aug 2023
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Manager

Relationship, Relationship, Relationship

We would continue working with CloudWave because they are very responsive, and if there is an issue,...

Aug 2023
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CIO

Relationship, Relationship, Relationship, Services

One of the things we like about CloudWave when compared to AWS or Google Cloud is that with...

Aug 2023
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CIO

Relationship

CloudWave keeps trying to sell us stuff we don’t need. We understand they have a business model to...

Aug 2023
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CIO

Relationship, Relationship, Relationship, Services, Services, Services

CloudWave has been excellent. We have had some security events, and CloudWave has turned them around...

Aug 2023
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Director

Operations, Operations, Operations

The CloudWave implementation group was really good. The tech and service department people are nice,...

Aug 2023
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Director

Loyalty, Services, Services, Services

There are a lot of other options out there, so I am not sure I would recommend CloudWave to a peer....

Aug 2023
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Director

Relationship, Relationship, Relationship, Services, Services, Services

We have had a couple of outages from CloudWave, and I wouldn't expect that from a tier-four data...

Aug 2023
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Director

Value, Value, Value

CloudWave's service is extremely costly, so I think our organization will take another look at the...

Aug 2023
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CIO

Operations, Operations, Operations, Operations

A lot of the time, it appears that CloudWave is learning our environment over again, and we are...

Aug 2023
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CIO

Relationship, Relationship, Relationship, Relationship

I personally have not had any executive engagement at all from CloudWave. I did reach out to their...

Aug 2023
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CIO

Relationship, Relationship, Relationship, Relationship

CloudWave definitely would want to keep us to keep the business going, much like any other firm...

Aug 2023
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CIO

Relationship, Relationship, Relationship, Relationship, Operations, Operations, Operations, Operations

With a few projects that we had this year with CloudWave, we expected them to have more of an...

Aug 2023
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CIO

Relationship, Relationship, Relationship, Relationship

CloudWave’s quality of service as a whole has gradually declined over the past few years. We have...

Aug 2023
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CIO

Relationship, Relationship, Relationship, Relationship, Relationship

Being hosted was new to us, but we work very well with the firm now that both sides have learned...

Aug 2023
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CIO

Value, Value, Value, Value, Value

There is probably more to CloudWave’s hosting services than I know about, but the cost is out of control....

Aug 2023
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Director

Relationship, Relationship, Relationship

CloudWave has reacted to several of our complaints. They do a regular round table with all the...

Aug 2023
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Director

Relationship, Relationship, Relationship, Services, Services, Services

CloudWave has improved their ticketing system. Before, we would respond via web or phone or by...

Aug 2023
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Director

Relationship, Relationship, Relationship, Services, Services, Services

In previous years, CloudWave was horrible, but they have been good this year. We don't have any of...

Aug 2023
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CIO

Relationship, Relationship, Relationship

CloudWave's partnership is very strong. And CloudWave's leadership is outstanding. I can get a...

Jul 2023
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CIO

Relationship, Relationship, Relationship

CloudWave could improve in terms of some of their line staff taking too long to get things done and...

Jul 2023
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CIO

Loyalty, Loyalty, Loyalty, Relationship, Relationship, Relationship

CloudWave is constantly looking at new opportunities. They are looking at trying to host a certain...

May 2023
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CIO

Relationship, Relationship, Relationship, Services, Services, Services

I am very happy with the service CloudWave provides. Our EMR now provides a service in the cloud,...

May 2023
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CIO

Relationship, Relationship, Relationship

Over the years, the executive-level involvement between CloudWave and us has been spot-on. We...

May 2023
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CIO

Relationship, Relationship, Relationship, Operations, Operations, Operations, Services, Services, Services

CloudWave turned everything around quickly and had everything in the cloud and ready for our...

May 2023
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CIO

Relationship, Relationship, Relationship

This relationship is a partnership, so CloudWave's technical teams are very knowledgeable about our...

May 2023
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Director

Relationship, Relationship, Relationship

Things have been going well with the firm. We have regular meetings with our account representative,...

May 2023
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Director

Relationship, Relationship, Relationship

CloudWave always goes above and beyond and keeps us engaged. They don’t just make changes. If they...

May 2023
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Director

Relationship, Relationship, Relationship

CloudWave could improve our satisfaction by being a bit more proactive. We sometimes call out the...

May 2023
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Director

Value, Value, Value

CloudWave nickel-and-dimes us to the point where we have a cost tied to every change order. We...

May 2023
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