CloudWave Application Hosting Commentary
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Subject Expert
Daniel Zeitner
Research Director
Commentary Summary
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User Commentary
Relationship, Value
We have pushed CloudWave to optimize what they do to get us where we need to be. We have improved...
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Relationship
We have glowing feedback for CloudWave. They are fantastic. They are better than anybody I have ever...
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Value
The challenge we had with CloudWave was the cost. CloudWave did increase the cost quite a bit, and...
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Relationship
CloudWave has been a strong partner in terms of providing the service. Their capabilities and skills...
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Relationship
CloudWave is a great resource. They are extremely knowledgeable. They are constantly evolving and...
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Relationship
CloudWave is consultative. They anticipate potential issues before they occur, and they are pretty...
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Relationship
CloudWave has been a really good, trusted partner. They have a deep bench for talent. Their...
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Value
CloudWave does charge if we need more space or CPU. Change orders are commonplace with them; the...
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Relationship, Services
Our experience with CloudWave has been excellent. They are a good organization. We have a pretty...
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Relationship, Services
We have had some issues in the past because CloudWave didn’t alert us about things. They have alarms...
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Relationship, Operations
Over the years, CloudWave has been very secure, and for the most part, they have been very reliable....
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Loyalty, Operations
We are starting some things and phasing out other things, but I don't think CloudWave had the...
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Loyalty, Relationship, Value
My longtime sales representative is no longer at the company, so I'm kind of tainted a little bit...
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Relationship, Services
CloudWave is a good partner with us, and when or if we have problems, they are very willing to work...
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Value
I don't feel like CloudWave is trying to hide any costs or necessarily get one over on us, but they...
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Value
What we are paying for isn't giving us more or better service. I would be less frustrated if the...
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Relationship
CloudWave knows at a high level what they should be doing. Execution is where they fall short. I...
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Value
A top area of decline in the past few years is proper maintenance and cleanup. Getting the firm to...
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Relationship
The biggest thing is that the firm is completely failing in their ability to demonstrate value to us...
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Relationship
Since starting to try to sell to us, the firm has touted their relationship with our EMR vendor and...
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Relationship, Services
The number-one improvement the firm could make is a better update process for our EMR. I have been...
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Relationship
I have yelled at the firm about ticketing. They don't believe that their analysts have to update and...
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Operations, Services
During the patches and reboots, there are many manual efforts that we have to make. We have to go...
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Loyalty, Operations
The top factor I look for when measuring value from the firm is their ability to maintain our...
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Relationship
Starting out, things were very good with CloudWave. The first few years were very positive. Nobody...
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Relationship, Operations, Services
CloudWave did a really good job with our migration and everything else. The biggest thing that stood...
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Loyalty, Relationship, Services
CloudWave has always been a great partner of ours. We came from a previous hosting firm, and we...
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Value
Because CloudWave hosts solutions, as we add servers, resources, and stuff, CloudWave charges. They...
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Relationship
CloudWave does really well. The support system has changed a little, but the management, account...
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Value
The amount we spend on CloudWave is always changing because the price increases with everything we...
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Relationship
As far as hosting and keeping the system running are concerned, CloudWave is excellent. This service...
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Value
CloudWave doesn't demonstrate that they have our long-term interests at heart. We are buying a...
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Loyalty, Operations, Services
CloudWave has always supported us to the best of their ability. There have been very few issues, and...
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Operations, Services, Value
CloudWave has saved us more times than not, and they took a huge burden off of us in the IT realm by...
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Value
CloudWave is very up-front with charges and pricing. If we need more storage, the firm looks back at...
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Operations, Value
CloudWave has implemented MFA for certain parts of their environment, so that has helped us maintain...
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Relationship, Services
If CloudWave’s people don't readily know an answer, they get us the answer within a couple of days....
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Loyalty
When it is time for a contract renewal, we will probably stay with CloudWave. I would be surprised...
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Relationship
We meet with CloudWave on a fairly regular basis. I can contact the executives and reach out to them...
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Relationship, Services
The only thing that would probably bring CloudWave's numbers up is more proactive communication on...
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Loyalty, Value
CloudWave makes a strong effort, but in the past, CloudWave offered more stability because our...
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Services, Value
We have struggled with friction between the hosted vendor and CloudWave when trying to get support....
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Relationship
CloudWave is very customer oriented. I can pick up the phone and reach out to them, and they will...
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Operations
CloudWave did quite a bit of infrastructure refreshing recently. We were afraid of that project, but...
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Value
I guess that we are getting our money’s worth from CloudWave in that they keep the system up....
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Relationship
CloudWave communicates fine through their ticketing system. When we get to our account managers and...
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Services
One frustration with CloudWave that happens all the time is that something will stop running, and...
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Relationship, Services
We have had some unforeseen downtime with CloudWave, but things are better than they were a year...
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Relationship
CloudWave could be a little more proactive. I asked them recently about some options and found out...
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Operations
Things with CloudWave could have gone much better. Some people in our organization made very...
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Relationship
We are just a number to CloudWave. We are just a revenue source. I have never really felt that they...
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Operations, Services
CloudWave sold themselves as a MEDITECH expert. Part of their sales pitch was that they are a...
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Relationship, Operations
Getting to the go-live and being functional was very tough. I don't think CloudWave exceeded...
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Relationship
I would like to see the firm partner with and listen to their customers and suggest improvements....
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Loyalty, Relationship
I would recommend CloudWave resolve issues first before selling more services to their client...
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Operations
One of my specific memories about the go-live was that on the initial engagement, I felt like we...
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Relationship
There are lots of executives in this firm, and while some of them are go-getters who actually push...
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Relationship
We have found some key players within the firm who we have established good relationships with, and...
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