CloudWave Application Hosting
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Subject Expert
Daniel Zeitner
Research Director
Commentary Summary
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User Commentary
Relationship, Relationship, Relationship, Services, Services, Services
We are not very pleased with CloudWave. The firm isn't very responsive and is slow to fix issues. We...
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Relationship, Relationship, Relationship, Services, Services
We don’t communicate with CloudWave; we go through our EMR vendor, and that is where part of the...
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Operations, Services, Services
We have some issues with CloudWave because our active directory is supposed to sync with CloudWave's...
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Loyalty, Loyalty, Loyalty, Relationship, Relationship, Relationship
CloudWave is constantly looking at new opportunities. They are looking at trying to host a certain...
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Relationship, Relationship, Relationship, Services, Services, Services
I am very happy with the service CloudWave provides. Our EMR now provides a service in the cloud,...
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Relationship, Relationship, Relationship
Over the years, the executive-level involvement between CloudWave and us has been spot-on. We...
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Relationship, Relationship, Relationship, Operations, Operations, Operations, Services, Services, Services
CloudWave turned everything around quickly and had everything in the cloud and ready for our...
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Relationship, Relationship, Relationship
This relationship is a partnership, so CloudWave's technical teams are very knowledgeable about our...
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Relationship, Relationship, Relationship
Things have been going well with the firm. We have regular meetings with our account representative,...
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Relationship, Relationship, Relationship
CloudWave always goes above and beyond and keeps us engaged. They don’t just make changes. If they...
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Relationship, Relationship, Relationship
CloudWave could improve our satisfaction by being a bit more proactive. We sometimes call out the...
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Value, Value, Value
CloudWave nickel-and-dimes us to the point where we have a cost tied to every change order. We...
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Operations
Considering the large project we had, the implementation went well. We had a great project lead from...
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Relationship
We review upcoming projects, and sometimes CloudWave alerts our vendor before we can. If some of the...
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Relationship
We have been pleasantly surprised by CloudWave. We can put in tickets, and the firm responds well....
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Loyalty, Value
The firm is expensive, so it makes sense to leave small applications on-premises. At the same time,...
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Services
Everything is web based, so we expect some software-related slowness. We saw a little lag in the...
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Loyalty, Relationship
We selected CloudWave because they had a great partnership with our vendor at the time. CloudWave...
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Relationship
The firm regularly has roundtable discussions with us, and those are nice. We talk about changes the...
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Relationship
We have only one small pet peeve with CloudWave; some of the project managers the firm assigns us...
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Value
In terms of nickel-and-diming, every change involves a change order, even tiny changes for small...
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Services
All in all, I am very happy with CloudWave and would recommend them.
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Relationship
CloudWave's executives are excellent at engaging with us. If we ever have difficulties with the...
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Loyalty
I did my due diligence in selecting a firm. CloudWave is a solid company with a great reputation; I...
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Value
CloudWave charges us for every little thing, but every firm does; that is how firms make their...
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Relationship
CloudWave’s ticketing system is terrible. It needs a big overhaul. When we have an issue and open up...
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Loyalty, Relationship
We brought in CloudWave because our previous firm decided they no longer wanted to be in the EMR...
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Relationship, Operations
Things have improved with CloudWave’s team. We had an extremely rough start with them to the point...
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Relationship, Services
In the beginning, we had several issues, but CloudWave has fixed those problems over time and given...
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Relationship
The firm’s sales team is very knowledgeable. When we are having issues, they tell us good things to...
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Relationship
The firm has lived up to our expectations. They make recommendations that usually end up panning...
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Value
Obviously, the firm charges us whenever we ask for more RAM or another server, but if we are calling...
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Loyalty
We looked at different firms, and CloudWave really stood out as having the best overall approach for...
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Relationship, Operations
The firm had their things delivered when they said they were going to have them delivered. Whenever...
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Relationship
The firm’s opportunity for growth would be in helping us with insights. They do give us insights,...
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Relationship
I have had very little involvement with the executive team since we partnered. I am not sure that we...
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Relationship
I really don’t have an issue with the staff, aside from one instance where someone did something...
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Services
CloudWave does a great job at managing upgrades to services and sending notifications when space is...
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Services
I have high expectations because the application that CloudWave is hosting needs to be up and...
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Relationship
I get various email communications from CloudWave, whether those are from an executive or are...
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Relationship
There was a lull for a bit, and I got frustrated with CloudWave, but whatever the issues were, the...
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Value
The biggest complaint I have with CloudWave is the cost. I haven't shopped around to know whether...
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Relationship
When there is a problem, CloudWave is there for us. I have been on the phone all night with their...
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Value
We were charged for a change. That charge was a fractionally small amount compared to what we pay on...
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Relationship
We need CloudWave to push more strategically. They have other good products. We like the firm's...
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Value
The price for the firm's services is fair, and we have no issues with the firm's services.
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Relationship
Other than the challenge of getting in contact with the support team, the firm's service has been...
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Relationship
Recently, CloudWave has been switching their service model, and I don’t agree with the way the...
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Relationship
The firm is very informative, and they let us know what new products are coming. They have meetings...
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Value
Previously, whenever we had to increase our capacity or make changes, we had to increase the change...
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Operations, Services
In the beginning, there was one department that was troublesome to connect with, but with...
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Relationship, Operations
Everything went pretty smoothly with CloudWave. We found a few bumps here and there, but the firm...
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Operations, Services
The piece of the project with CloudWave that took the longest time was made slow due to everything...
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Relationship
The data centers and all of the networking storage are completely handled by CloudWave. We simply...
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Value
It feels that CloudWave nickel-and-dimes us for every little thing at times. If we need a few...
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Relationship
We would have had a really hard time if we didn't have CloudWave. They have some people that are...
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Relationship
CloudWave's level of support is pretty amazing. They had some struggles when we first went live, but...
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Relationship, Value
CloudWave has been able to help us with managing the cost and scalability of our storage. They...
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Services, Value
I want to find ways to decrease costs, but I have to have a stable environment. Everything I have...
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Value
Most of the time, CloudWave avoids charging for every little thing. In our model, we pay for our...
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Relationship
CloudWave listens. I have had conversations with a lot of CloudWave's people. They have learned from...
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Value
There is a dance when our EMR vendor tells us that we need more RAM on a server. We go to CloudWave,...
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Relationship, Operations
CloudWave has had some changeover. We have had some really good people, and we have had some folks...
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