CloudWave Application Hosting Commentary
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Subject Expert
Daniel Zeitner
Research Director
Commentary Summary
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User Commentary
Value
I don't feel like CloudWave is trying to hide any costs or necessarily get one over on us, but they...
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Value
What we are paying for isn't giving us more or better service. I would be less frustrated if the...
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Relationship
CloudWave knows at a high level what they should be doing. Execution is where they fall short. I...
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Value
A top area of decline in the past few years is proper maintenance and cleanup. Getting the firm to...
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Relationship
The biggest thing is that the firm is completely failing in their ability to demonstrate value to us...
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Relationship
Since starting to try to sell to us, the firm has touted their relationship with our EMR vendor and...
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Relationship, Services
The number-one improvement the firm could make is a better update process for our EMR. I have been...
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Relationship
I have yelled at the firm about ticketing. They don't believe that their analysts have to update and...
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Operations, Services
During the patches and reboots, there are many manual efforts that we have to make. We have to go...
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Loyalty, Operations
The top factor I look for when measuring value from the firm is their ability to maintain our...
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Relationship
Starting out, things were very good with CloudWave. The first few years were very positive. Nobody...
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Relationship, Operations, Services
CloudWave did a really good job with our migration and everything else. The biggest thing that stood...
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Loyalty, Relationship, Services
CloudWave has always been a great partner of ours. We came from a previous hosting firm, and we...
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Value
Because CloudWave hosts solutions, as we add servers, resources, and stuff, CloudWave charges. They...
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Relationship
CloudWave does really well. The support system has changed a little, but the management, account...
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Value
The amount we spend on CloudWave is always changing because the price increases with everything we...
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Relationship
As far as hosting and keeping the system running are concerned, CloudWave is excellent. This service...
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Value
CloudWave doesn't demonstrate that they have our long-term interests at heart. We are buying a...
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Loyalty, Operations, Services
CloudWave has always supported us to the best of their ability. There have been very few issues, and...
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Operations, Services, Value
CloudWave has saved us more times than not, and they took a huge burden off of us in the IT realm by...
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Value
CloudWave is very up-front with charges and pricing. If we need more storage, the firm looks back at...
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Operations, Value
CloudWave has implemented MFA for certain parts of their environment, so that has helped us maintain...
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Relationship, Services
If CloudWave’s people don't readily know an answer, they get us the answer within a couple of days....
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Loyalty
When it is time for a contract renewal, we will probably stay with CloudWave. I would be surprised...
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Relationship
We meet with CloudWave on a fairly regular basis. I can contact the executives and reach out to them...
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Relationship, Services
The only thing that would probably bring CloudWave's numbers up is more proactive communication on...
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Loyalty, Value
CloudWave makes a strong effort, but in the past, CloudWave offered more stability because our...
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Services, Value
We have struggled with friction between the hosted vendor and CloudWave when trying to get support....
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Relationship
CloudWave is very customer oriented. I can pick up the phone and reach out to them, and they will...
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Operations
CloudWave did quite a bit of infrastructure refreshing recently. We were afraid of that project, but...
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Value
I guess that we are getting our money’s worth from CloudWave in that they keep the system up....
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Relationship
CloudWave communicates fine through their ticketing system. When we get to our account managers and...
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Services
One frustration with CloudWave that happens all the time is that something will stop running, and...
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Relationship, Services
We have had some unforeseen downtime with CloudWave, but things are better than they were a year...
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Relationship
CloudWave could be a little more proactive. I asked them recently about some options and found out...
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Operations
Things with CloudWave could have gone much better. Some people in our organization made very...
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Relationship
We are just a number to CloudWave. We are just a revenue source. I have never really felt that they...
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Operations, Services
CloudWave sold themselves as a MEDITECH expert. Part of their sales pitch was that they are a...
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Relationship, Operations
Getting to the go-live and being functional was very tough. I don't think CloudWave exceeded...
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Relationship
I would like to see the firm partner with and listen to their customers and suggest improvements....
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Loyalty, Relationship
I would recommend CloudWave resolve issues first before selling more services to their client...
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Operations
One of my specific memories about the go-live was that on the initial engagement, I felt like we...
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Relationship
There are lots of executives in this firm, and while some of them are go-getters who actually push...
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Relationship
We have found some key players within the firm who we have established good relationships with, and...
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Relationship, Operations, Services
I always got pushback from CloudWave’s engineers on how things were supposed to work, but I was...
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Loyalty, Operations
CloudWave is really only over in our old EHR environment. We are not in the system at all that we...
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Value
There are a lot of talks that happen when we get charged by CloudWave. They avoid charging for...
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Operations, Services
The engineers at CloudWave were not well-versed in the system. The firm tried to start too many new...
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Relationship
I only spoke to some more top-level executives at CloudWave. If I couldn't get people moving at...
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Operations, Services
At the end of the day, CloudWave kept everything updated. They tried to stay on top of things...
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Loyalty, Operations, Services
After the last couple of years, I would not buy CloudWave's services again. Things got really...
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Loyalty, Relationship, Operations, Services
CloudWave has a customer advisory council, and they are always talking about where they are right...
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Relationship, Operations, Services
CloudWave is very responsive about making sure that my operation is up and running. In terms of...
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Relationship, Services
As a private cloud servicing account, CloudWave has many facilities on their instance. They know...
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Value
There is always room for improvement. CloudWave does a good job, but, of course, we are always...
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Services
My staff members may complain a bit about CloudWave’s execution and say that we open tickets and...
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Relationship
CloudWave does have a couple of staff members who are top notch, and I enjoy engaging with them....
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Relationship, Value
We would not hire CloudWave again just because of the cost. For us, their services really price us...
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Relationship
CloudWave’s technical people are always very helpful. For example, we had a huge problem, and we...
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Value
We don’t really get our money’s worth with CloudWave; they are expensive. All our vendors are expensive....
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Relationship
CloudWave is very good at the executive level. CloudWave helps us get the resources we need for all...
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Value
The dollar amount is high, and I have to pay for every change, but it is hard for me to say if that...
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Relationship, Services
CloudWave meets my expectations for the most part. They had a lull where we struggled with...
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Relationship
Most of the people I have talked to are pretty responsive, make things happen, and are easy to work...
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Relationship, Services
CloudWave seems to have adequate tools, whether that be hardware, data centers, or knowledge and...
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Value
My recommendation to others looking at this would be to find a similar-sized hosting company and...
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Relationship
We had an incident once that the firm picked up on. They worked quickly to fix it. They took a good...
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