CloudWave Application Hosting Commentary
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Daniel Zeitner
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KLAS Research Director - Daniel Zeitner
 
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User Commentary

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Director

Value

We are reviewing pricing with CloudWave because it is a little high. CloudWave charges for...

May 2024
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Director

Relationship, Services

I'm struggling with the communication and proactiveness of the firm's support. We are reviewing some...

May 2024
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Director

Loyalty, Value

CloudWave is a reseller for Microsoft licensing, and I have been contemplating switching companies...

Apr 2024
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Director

Value

The price tag is pretty unreasonable, and it continues to go up, so CloudWave could do better. Every...

Apr 2024
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Director

Relationship, Services

CloudWave has done well with the cloud hosting environment. Their staff is good, and we haven't had...

Apr 2024
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Director

Services

There are different levels of things where CloudWave could build a bit more redundancy and prevent...

Apr 2024
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Director

Relationship

Sometimes CloudWave makes missteps, and it takes a bit before we discover what happened, but once we...

Mar 2024
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Director

Value

When we request more space or more memory, CloudWave charges us fairly consistently. But when I...

Mar 2024
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Director

Relationship, Operations

CloudWave understands the environment of the solution they are hosting. We had a couple of missteps...

Mar 2024
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Director

Relationship

If I need a heavy hitter, I call a salesperson at CloudWave. We get better attention that way than...

Mar 2024
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Director

Relationship

CloudWave does a good job and, for the most part, they always jump on when we need something. If we...

Mar 2024
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Director

Loyalty

Some of the stuff that CloudWave does is not meeting our needs right at the moment. However, that...

Mar 2024
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Director

Relationship

When the client software that CloudWave was using got bought and the price was increased, CloudWave...

Mar 2024
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Director

Relationship

We have been working with CloudWave on a project for several months, and CloudWave has done a nice...

Mar 2024
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Director

Relationship

CloudWave is not a strategic partner in terms of their business goals. They are a tactical partner....

Mar 2024
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Director

Relationship, Operations

From a support standpoint, it was a smooth process to get the new environment set up and ready for...

Mar 2024
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Director

Value

The charging with CloudWave is pretty much set by our contract. If we need more memory, there is a...

Mar 2024
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Director

Services

CloudWave noticed that some of their customers were purchasing things from other vendors for...

Mar 2024
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Director

Relationship

CloudWave offers things like a monthly cybersecurity service where they reach out, ask how things...

Mar 2024
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Director

Relationship, Services

CloudWave has been a godsend, and things have been going well. When we migrated from our last data...

Mar 2024
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Director

Relationship

My sales representative from CloudWave reaches out to me and lets me know when there are new...

Mar 2024
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Director

Relationship

Getting used to how CloudWave does business took a little bit, but we got there. The hardest part is...

Mar 2024
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CIO

Loyalty

Our organization incorrectly thought that CloudWave was offering a true cloud. We assumed we would...

Mar 2024
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CIO

Value

The firm's costs aren't unexpected or unfair. However, they hit us with a change order for every...

Mar 2024
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CIO

Relationship

Our relationship with the firm and their service has changed as our maturity has changed. At first,...

Mar 2024
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CIO

Relationship

I have met with the firm's senior leadership and executives. As a company, they know their market...

Mar 2024
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CIO

Loyalty, Value

When we bought CloudWave's services, that was a good decision because we did not have the...

Mar 2024
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Director

Operations

CloudWave laid everything out and executed the project very well. Our migration to CloudWave was...

Mar 2024
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Director

Relationship, Services

Not only is CloudWave diversified in EHR hosting and hosting other environments but they are also a...

Mar 2024
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Director

Relationship, Operations

CloudWave has definitely kept us up-to-date on our patches. Their engineers have advised us on a few...

Mar 2024
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Director

Value

I can't think of things for CloudWave to improve. I would always like the price to be a little...

Mar 2024
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Director

Relationship

A couple of CloudWave’s engineers made some bonehead moves in the past, but the firm has since...

Mar 2024
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Director

Value

CloudWave nickel-and-dimes us for sure. I get that they can't help their growth, but their rates...

Mar 2024
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Director

Relationship, Services

CloudWave’s folks aren't too bad, but I have a ticket that has been ignored for months. And there is...

Mar 2024
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Director

Relationship

Like with any company, things with CloudWave depend on who we get. Some of CloudWave’s staff members...

Mar 2024
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Director

Relationship

We pushed CloudWave for faster turnarounds, and they were more responsive when we went to our...

Mar 2024
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CIO

Value

CloudWave doesn’t nickel-and-dime us; charges are just the nature of the agreement. CloudWave is no...

Mar 2024
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CIO

Relationship, Services

Some of what CloudWave could do better is day-to-day operations communications and change...

Mar 2024
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CIO

Relationship

CloudWave takes a lot of the burden off of our organization to run our critical infrastructure. I...

Mar 2024
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CIO

Relationship, Services

I think CloudWave is a leader in the space of our specific EHR. There are other options, and I don't...

Mar 2024
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Director

Relationship, Value

CloudWave has been great. They are easy to work with, and they give us a good bang for our buck....

Feb 2024
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Director

Relationship

The people at CloudWave are great. Most of the representatives that I work with have personal...

Feb 2024
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Director

Services, Value

I haven’t done a lot of hunting, but from what I have seen, CloudWave’s pricing is comparable to the...

Feb 2024
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Director

Relationship

One of the biggest things that stands out about CloudWave is their responsiveness. When I get into a...

Feb 2024
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Director

Relationship, Relationship, Operations, Value

We have really only seen turnover with our sales representative. The representative we had wasn't...

Oct 2023
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Director

Relationship, Relationship

I have been yelling about different projects for months. The firm called me back once, and that was...

Oct 2023
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Director

Relationship, Relationship

I don't feel like CloudWave is much of a partner. They are interested in our success and realize...

Oct 2023
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Director

Relationship, Relationship

The founders of the company retired a couple of years ago, right around the first year of the...

Oct 2023
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Director

Relationship, Relationship, Value, Value

CloudWave does what I ask them to do when I ask them to do it at an agreed price. I don't have any...

Oct 2023
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Director

Relationship, Relationship

The reliability, communication, and technical expertise are just some of the reasons I would...

Oct 2023
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Director

Relationship, Relationship, Services, Services

We have been really happy with CloudWave's performance. CloudWave hosts a lot of servers for us. We...

Oct 2023
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Director

Value, Value

CloudWave partners with us when we need to add storage. We tell them what we need, and they add it...

Oct 2023
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Director

Relationship, Relationship

CloudWave has a pretty good feel for where we are headed and what we are doing. And they have...

Oct 2023
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Director

Loyalty, Loyalty, Loyalty

CloudWave is a good company to deal with. They certainly bailed us out when we had to leave our...

Aug 2023
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Director

Relationship, Relationship, Relationship

CloudWave’s strategic ability is pretty good. They are doing things to help contain costs for us...

Aug 2023
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Director

Services, Services, Services

CloudWave basically does what they are contracted for, and they do it fairly well. Occasionally, we...

Aug 2023
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Director

Relationship, Relationship, Relationship

Sometimes CloudWave’s response times get really bad, and there is some frustration with how to trace...

Aug 2023
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Director

Relationship, Relationship, Relationship

We don’t have regular contact with CloudWave, but that would be nice. If we just had a call once a...

Aug 2023
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Director

Services, Services, Services, Value, Value, Value

With the way CloudWave’s solution is now, users can’t reset their passwords. We are not a 24/7...

Aug 2023
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Director

Value, Value, Value

CloudWave’s pricing isn’t worse than anybody else’s. Everything is in the contract. When we first...

Aug 2023
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Director

Relationship, Relationship, Relationship

I get what I expect from CloudWave; they don’t exceed my expectations. Some of their service people...

Aug 2023
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Manager

Value, Value, Value

CloudWave charges for things and seems pricey. We will find that one little change causes X, and...

Aug 2023
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Manager

Relationship, Relationship, Relationship, Value, Value, Value

I would recommend CloudWave; however, I would tell others to pay attention to CloudWave's technical...

Aug 2023
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Manager

Relationship, Relationship, Relationship, Operations, Operations, Operations

There have been times when CloudWave has fallen behind our expectations, and CloudWave has made some...

Aug 2023
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Manager

Relationship, Relationship, Relationship

We are extremely satisfied with our account manager at CloudWave, and we would give this individual...

Aug 2023
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Manager

Relationship, Relationship, Relationship, Services, Services, Services

CloudWave needs better quality control with some things. We had an issue that we discovered....

Aug 2023
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Manager

Relationship, Relationship, Relationship

We would continue working with CloudWave because they are very responsive, and if there is an issue,...

Aug 2023
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CIO

Relationship, Relationship, Relationship, Services

One of the things we like about CloudWave when compared to AWS or Google Cloud is that with...

Aug 2023
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CIO

Relationship

CloudWave keeps trying to sell us stuff we don’t need. We understand they have a business model to...

Aug 2023
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CIO

Relationship, Relationship, Relationship, Services, Services, Services

CloudWave has been excellent. We have had some security events, and CloudWave has turned them around...

Aug 2023
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Director

Operations, Operations, Operations

The CloudWave implementation group was really good. The tech and service department people are nice,...

Aug 2023
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Director

Loyalty, Services, Services, Services

There are a lot of other options out there, so I am not sure I would recommend CloudWave to a peer....

Aug 2023
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Director

Relationship, Relationship, Relationship, Services, Services, Services

We have had a couple of outages from CloudWave, and I wouldn't expect that from a tier-four data...

Aug 2023
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Director

Value, Value, Value

CloudWave's service is extremely costly, so I think our organization will take another look at the...

Aug 2023
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CIO

Operations, Operations, Operations, Operations

A lot of the time, it appears that CloudWave is learning our environment over again, and we are...

Aug 2023
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CIO

Relationship, Relationship, Relationship, Relationship

I personally have not had any executive engagement at all from CloudWave. I did reach out to their...

Aug 2023
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CIO

Relationship, Relationship, Relationship, Relationship

CloudWave definitely would want to keep us to keep the business going, much like any other firm...

Aug 2023
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CIO

Relationship, Relationship, Relationship, Relationship, Operations, Operations, Operations, Operations

With a few projects that we had this year with CloudWave, we expected them to have more of an...

Aug 2023
||
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CIO

Relationship, Relationship, Relationship, Relationship

CloudWave’s quality of service as a whole has gradually declined over the past few years. We have...

Aug 2023
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CIO

Relationship, Relationship, Relationship, Relationship, Relationship

Being hosted was new to us, but we work very well with the firm now that both sides have learned...

Aug 2023
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CIO

Value, Value, Value, Value, Value

There is probably more to CloudWave’s hosting services than I know about, but the cost is out of control....

Aug 2023
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Director

Relationship, Relationship, Relationship

CloudWave has reacted to several of our complaints. They do a regular round table with all the...

Aug 2023
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Director

Relationship, Relationship, Relationship, Services, Services, Services

CloudWave has improved their ticketing system. Before, we would respond via web or phone or by...

Aug 2023
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Director

Relationship, Relationship, Relationship, Services, Services, Services

In previous years, CloudWave was horrible, but they have been good this year. We don't have any of...

Aug 2023
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CIO

Relationship, Relationship, Relationship

CloudWave's partnership is very strong. And CloudWave's leadership is outstanding. I can get a...

Jul 2023
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CIO

Relationship, Relationship, Relationship

CloudWave could improve in terms of some of their line staff taking too long to get things done and...

Jul 2023
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