CloudWave Application Hosting
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Subject Expert
Brian Matsen
Research Director
Commentary Summary
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User Commentary
Project Results
Considering the large project we had, the implementation went well. We had a great project lead from...
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Tools and Methodology
We review upcoming projects, and sometimes CloudWave alerts our vendor before we can. If some of the...
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Project Results
We have been pleasantly surprised by CloudWave. We can put in tickets, and the firm responds well....
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Tools and Methodology
The firm is expensive, so it makes sense to leave small applications on-premises. At the same time,...
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Project Results
Everything is web based, so we expect some software-related slowness. We saw a little lag in the...
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Win/Loss - Why they were selected (by current clients)
We selected CloudWave because they had a great partnership with our vendor at the time. CloudWave...
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Relationship
The firm regularly has roundtable discussions with us, and those are nice. We talk about changes the...
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People and Knowledge
We have only one small pet peeve with CloudWave; some of the project managers the firm assigns us...
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ROI and Cost
In terms of nickel-and-diming, every change involves a change order, even tiny changes for small...
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Relationship
All in all, I am very happy with CloudWave and would recommend them.
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Relationship
CloudWave's executives are excellent at engaging with us. If we ever have difficulties with the...
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Future Outlook
I did my due diligence in selecting a firm. CloudWave is a solid company with a great reputation; I...
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ROI and Cost
CloudWave charges us for every little thing, but every firm does; that is how firms make their...
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Tools and Methodology
CloudWave’s ticketing system is terrible. It needs a big overhaul. When we have an issue and open up...
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Win/Loss - Why they were selected (by current clients)
We brought in CloudWave because our previous firm decided they no longer wanted to be in the EMR...
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Other Observations
Things have improved with CloudWave’s team. We had an extremely rough start with them to the point...
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Relationship
In the beginning, we had several issues, but CloudWave has fixed those problems over time and given...
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Relationship
The firm’s sales team is very knowledgeable. When we are having issues, they tell us good things to...
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People and Knowledge
The firm has lived up to our expectations. They make recommendations that usually end up panning...
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ROI and Cost
Obviously, the firm charges us whenever we ask for more RAM or another server, but if we are calling...
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Win/Loss - Why they were selected (by current clients)
We looked at different firms, and CloudWave really stood out as having the best overall approach for...
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Project Results
The firm had their things delivered when they said they were going to have them delivered. Whenever...
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Tools and Methodology
The firm’s opportunity for growth would be in helping us with insights. They do give us insights,...
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Project Results
I have had very little involvement with the executive team since we partnered. I am not sure that we...
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Tools and Methodology
I really don’t have an issue with the staff, aside from one instance where someone did something...
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Tools and Methodology
CloudWave does a great job at managing upgrades to services and sending notifications when space is...
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Sales and Contracting
CloudWave has had some turnover specifically in the sales department. They had a period when I...
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Project Results
I have high expectations because the application that CloudWave is hosting needs to be up and...
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Relationship
I get various email communications from CloudWave, whether those are from an executive or are...
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Project Results
There was a lull for a bit, and I got frustrated with CloudWave, but whatever the issues were, the...
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ROI and Cost
The biggest complaint I have with CloudWave is the cost. I haven't shopped around to know whether...
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People and Knowledge
When there is a problem, CloudWave is there for us. I have been on the phone all night with their...
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Other Observations
We were charged for a change. That charge was a fractionally small amount compared to what we pay on...
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People and Knowledge
We need CloudWave to push more strategically. They have other good products. We like the firm's...
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ROI and Cost
The price for the firm's services is fair, and we have no issues with the firm's services.
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People and Knowledge
Other than the challenge of getting in contact with the support team, the firm's service has been...
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People and Knowledge
Recently, CloudWave has been switching their service model, and I don’t agree with the way the...
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Tools and Methodology
The firm is very informative, and they let us know what new products are coming. They have meetings...
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Tools and Methodology
Previously, whenever we had to increase our capacity or make changes, we had to increase the change...
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Project Results
In the beginning, there was one department that was troublesome to connect with, but with...
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Tools and Methodology
Everything went pretty smoothly with CloudWave. We found a few bumps here and there, but the firm...
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Other Observations
The piece of the project with CloudWave that took the longest time was made slow due to everything...
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Sales and Contracting
The data centers and all of the networking storage are completely handled by CloudWave. We simply...
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ROI and Cost
It feels that CloudWave nickel-and-dimes us for every little thing at times. If we need a few...
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People and Knowledge
We would have had a really hard time if we didn't have CloudWave. They have some people that are...
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Relationship
CloudWave's level of support is pretty amazing. They had some struggles when we first went live, but...
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ROI and Cost
CloudWave has been able to help us with managing the cost and scalability of our storage. They...
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Tools and Methodology
I want to find ways to decrease costs, but I have to have a stable environment. Everything I have...
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ROI and Cost
Most of the time, CloudWave avoids charging for every little thing. In our model, we pay for our...
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Relationship
CloudWave listens. I have had conversations with a lot of CloudWave's people. They have learned from...
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ROI and Cost
There is a dance when our EMR vendor tells us that we need more RAM on a server. We go to CloudWave,...
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People and Knowledge
CloudWave has had some changeover. We have had some really good people, and we have had some folks...
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Tools and Methodology
When we first started with CloudWave, we had a lot of growing pains. CloudWave didn't fully...
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People and Knowledge
The firm is definitely in the category of a partner. We have a dedicated person from CloudWave's...
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Project Results
I have had no issues with CloudWave. I am getting what I need out of the hosting arrangement....
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ROI and Cost
There are incremental charges for adding a server or storage, but that is the way this business...
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Other Observations
I would probably use CloudWave again because there is really no other option for us short of hosting...
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Tools and Methodology
In terms of the overall building of the servers, the only drawback is that CloudWave builds the...
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ROI and Cost
CloudWave is notorious for their bait-and-switch routines. We started a project, and the firm told...
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Project Results
I have been pretty happy with the outcomes we have achieved by using CloudWave. CloudWave’s...
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ROI and Cost
We dump a lot of money into CloudWave, but we get a lot of value too. Without CloudWave, I would...
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Relationship
We are paying for support from CloudWave, and they aren't charging us for each ticket we put in, but...
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Project Results
One of CloudWave’s strengths is their uptime. We really haven't had a whole lot of downtime other...
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People and Knowledge
The firm has done really well. We have a good partnership with them. We are happy with their...
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Relationship
When I signed a contract with the firm, I was afraid of them getting bought and then having to deal...
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Project Results
In our initial engagement with the firm, our expectations were just that we hoped everything worked....
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Sales and Contracting
The firm spun things up for us and determined certain things that would work better for us. They...
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Project Results
There was one collaboration the firm worked with us on that didn’t go as well or as fast as we had...
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Future Outlook
CloudWave doesn’t really need to improve anything. When we started our journey, they had the only...
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ROI and Cost
CloudWave charges us for every server and for added space, but they don’t charge us for service...
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Project Results
It was a lot of work moving to CloudWave, but it was a good move. We have had a good experience with...
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Relationship
We have status calls with CloudWave on a regular basis. Their customer service manager and I have a...
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Other Observations
The go-live with CloudWave took way longer than I expected. There was an influx of new customers,...
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ROI and Cost
CloudWave is pretty good with pricing. I would always love to be charged less, but CloudWave only...
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Project Results
We have been hosted by a few different companies, and CloudWave has been the most responsive and...
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