CloudWave Application Hosting Commentary
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Daniel Zeitner
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User Commentary

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CIO

Operations

CloudWave did quite a bit of infrastructure refreshing recently. We were afraid of that project, but...

Feb 2025
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CIO

Value

I guess that we are getting our money’s worth from CloudWave in that they keep the system up....

Feb 2025
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CIO

Relationship

CloudWave communicates fine through their ticketing system. When we get to our account managers and...

Feb 2025
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CIO

Services

One frustration with CloudWave that happens all the time is that something will stop running, and...

Feb 2025
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CIO

Relationship, Services

We have had some unforeseen downtime with CloudWave, but things are better than they were a year...

Feb 2025
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CIO

Relationship

CloudWave could be a little more proactive. I asked them recently about some options and found out...

Feb 2025
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CIO

Operations

Things with CloudWave could have gone much better. Some people in our organization made very...

Jan 2025
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CIO

Relationship

We are just a number to CloudWave. We are just a revenue source. I have never really felt that they...

Jan 2025
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CIO

Operations, Services

CloudWave sold themselves as a MEDITECH expert. Part of their sales pitch was that they are a...

Jan 2025
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CIO

Relationship, Operations

Getting to the go-live and being functional was very tough. I don't think CloudWave exceeded...

Jan 2025
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CIO

Relationship

I would like to see the firm partner with and listen to their customers and suggest improvements....

Jan 2025
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CIO

Loyalty, Relationship

I would recommend CloudWave resolve issues first before selling more services to their client...

Jan 2025
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CIO

Operations

One of my specific memories about the go-live was that on the initial engagement, I felt like we...

Jan 2025
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CIO

Relationship

There are lots of executives in this firm, and while some of them are go-getters who actually push...

Jan 2025
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CIO

Relationship

We have found some key players within the firm who we have established good relationships with, and...

Jan 2025
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Director

Relationship, Operations, Services

I always got pushback from CloudWave’s engineers on how things were supposed to work, but I was...

Nov 2024
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Director

Loyalty, Operations

CloudWave is really only over in our old EHR environment. We are not in the system at all that we...

Nov 2024
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Director

Value

There are a lot of talks that happen when we get charged by CloudWave. They avoid charging for...

Nov 2024
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Director

Operations, Services

The engineers at CloudWave were not well-versed in the system. The firm tried to start too many new...

Nov 2024
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Director

Relationship

I only spoke to some more top-level executives at CloudWave. If I couldn't get people moving at...

Nov 2024
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Director

Operations, Services

At the end of the day, CloudWave kept everything updated. They tried to stay on top of things...

Nov 2024
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Director

Loyalty, Operations, Services

After the last couple of years, I would not buy CloudWave's services again. Things got really...

Nov 2024
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CIO

Loyalty, Relationship, Operations, Services

CloudWave has a customer advisory council, and they are always talking about where they are right...

Nov 2024
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CIO

Relationship, Operations, Services

CloudWave is very responsive about making sure that my operation is up and running. In terms of...

Nov 2024
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CIO

Relationship, Services

As a private cloud servicing account, CloudWave has many facilities on their instance. They know...

Nov 2024
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CIO

Value

There is always room for improvement. CloudWave does a good job, but, of course, we are always...

Nov 2024
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CIO

Services

My staff members may complain a bit about CloudWave’s execution and say that we open tickets and...

Nov 2024
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CIO

Relationship

CloudWave does have a couple of staff members who are top notch, and I enjoy engaging with them....

Aug 2024
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CIO

Relationship, Value

We would not hire CloudWave again just because of the cost. For us, their services really price us...

Aug 2024
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Analyst/Coordinator

Relationship

CloudWave’s technical people are always very helpful. For example, we had a huge problem, and we...

Jul 2024
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CIO

Value

We don’t really get our money’s worth with CloudWave; they are expensive. All our vendors are expensive....

Jul 2024
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CIO

Relationship

CloudWave is very good at the executive level. CloudWave helps us get the resources we need for all...

Jul 2024
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Director

Value

The dollar amount is high, and I have to pay for every change, but it is hard for me to say if that...

Jul 2024
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Director

Relationship, Services

CloudWave meets my expectations for the most part. They had a lull where we struggled with...

Jul 2024
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Director

Relationship

Most of the people I have talked to are pretty responsive, make things happen, and are easy to work...

Jul 2024
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Director

Relationship, Services

CloudWave seems to have adequate tools, whether that be hardware, data centers, or knowledge and...

Jul 2024
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Director

Value

My recommendation to others looking at this would be to find a similar-sized hosting company and...

Jul 2024
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Director

Relationship

We had an incident once that the firm picked up on. They worked quickly to fix it. They took a good...

Jul 2024
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Director

Value

We are reviewing pricing with CloudWave because it is a little high. CloudWave charges for...

May 2024
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Director

Relationship, Services

I'm struggling with the communication and proactiveness of the firm's support. We are reviewing some...

May 2024
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Director

Loyalty, Value

CloudWave is a reseller for Microsoft licensing, and I have been contemplating switching companies...

Apr 2024
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Director

Value

The price tag is pretty unreasonable, and it continues to go up, so CloudWave could do better. Every...

Apr 2024
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Director

Relationship, Services

CloudWave has done well with the cloud hosting environment. Their staff is good, and we haven't had...

Apr 2024
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Director

Services

There are different levels of things where CloudWave could build a bit more redundancy and prevent...

Apr 2024
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Director

Relationship

Sometimes CloudWave makes missteps, and it takes a bit before we discover what happened, but once we...

Mar 2024
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Director

Value

When we request more space or more memory, CloudWave charges us fairly consistently. But when I...

Mar 2024
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Director

Relationship, Operations

CloudWave understands the environment of the solution they are hosting. We had a couple of missteps...

Mar 2024
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Director

Relationship

If I need a heavy hitter, I call a salesperson at CloudWave. We get better attention that way than...

Mar 2024
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Director

Relationship

CloudWave does a good job and, for the most part, they always jump on when we need something. If we...

Mar 2024
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Director

Loyalty

Some of the stuff that CloudWave does is not meeting our needs right at the moment. However, that...

Mar 2024
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Director

Relationship

When the client software that CloudWave was using got bought and the price was increased, CloudWave...

Mar 2024
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Director

Relationship

We have been working with CloudWave on a project for several months, and CloudWave has done a nice...

Mar 2024
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Director

Relationship

CloudWave is not a strategic partner in terms of their business goals. They are a tactical partner....

Mar 2024
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Director

Relationship, Operations

From a support standpoint, it was a smooth process to get the new environment set up and ready for...

Mar 2024
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Director

Value

The charging with CloudWave is pretty much set by our contract. If we need more memory, there is a...

Mar 2024
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Director

Services

CloudWave noticed that some of their customers were purchasing things from other vendors for...

Mar 2024
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Director

Relationship

CloudWave offers things like a monthly cybersecurity service where they reach out, ask how things...

Mar 2024
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Director

Relationship, Services

CloudWave has been a godsend, and things have been going well. When we migrated from our last data...

Mar 2024
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Director

Relationship

My sales representative from CloudWave reaches out to me and lets me know when there are new...

Mar 2024
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Director

Relationship

Getting used to how CloudWave does business took a little bit, but we got there. The hardest part is...

Mar 2024
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CIO

Loyalty

Our organization incorrectly thought that CloudWave was offering a true cloud. We assumed we would...

Mar 2024
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CIO

Value

The firm's costs aren't unexpected or unfair. However, they hit us with a change order for every...

Mar 2024
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CIO

Relationship

Our relationship with the firm and their service has changed as our maturity has changed. At first,...

Mar 2024
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CIO

Relationship

I have met with the firm's senior leadership and executives. As a company, they know their market...

Mar 2024
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CIO

Loyalty, Value

When we bought CloudWave's services, that was a good decision because we did not have the...

Mar 2024
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Director

Operations

CloudWave laid everything out and executed the project very well. Our migration to CloudWave was...

Mar 2024
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Director

Relationship, Services

Not only is CloudWave diversified in EHR hosting and hosting other environments but they are also a...

Mar 2024
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Director

Relationship, Operations

CloudWave has definitely kept us up-to-date on our patches. Their engineers have advised us on a few...

Mar 2024
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Director

Value

I can't think of things for CloudWave to improve. I would always like the price to be a little...

Mar 2024
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Director

Relationship

A couple of CloudWave’s engineers made some bonehead moves in the past, but the firm has since...

Mar 2024
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Director

Value

CloudWave nickel-and-dimes us for sure. I get that they can't help their growth, but their rates...

Mar 2024
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Director

Relationship, Services

CloudWave’s folks aren't too bad, but I have a ticket that has been ignored for months. And there is...

Mar 2024
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Director

Relationship

Like with any company, things with CloudWave depend on who we get. Some of CloudWave’s staff members...

Mar 2024
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Director

Relationship

We pushed CloudWave for faster turnarounds, and they were more responsive when we went to our...

Mar 2024
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CIO

Value

CloudWave doesn’t nickel-and-dime us; charges are just the nature of the agreement. CloudWave is no...

Mar 2024
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CIO

Relationship, Services

Some of what CloudWave could do better is day-to-day operations communications and change...

Mar 2024
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CIO

Relationship

CloudWave takes a lot of the burden off of our organization to run our critical infrastructure. I...

Mar 2024
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CIO

Relationship, Services

I think CloudWave is a leader in the space of our specific EHR. There are other options, and I don't...

Mar 2024
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Director

Relationship, Value

CloudWave has been great. They are easy to work with, and they give us a good bang for our buck....

Feb 2024
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Director

Relationship

The people at CloudWave are great. Most of the representatives that I work with have personal...

Feb 2024
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Director

Services, Value

I haven’t done a lot of hunting, but from what I have seen, CloudWave’s pricing is comparable to the...

Feb 2024
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Director

Relationship

One of the biggest things that stands out about CloudWave is their responsiveness. When I get into a...

Feb 2024
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