CloudWave Application Hosting Commentary
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Subject Expert
Daniel Zeitner
Research Director
Commentary Summary
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User Commentary
Loyalty, Value
CloudWave is a reseller for Microsoft licensing, and I have been contemplating switching companies...
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Value
The price tag is pretty unreasonable, and it continues to go up, so CloudWave could do better. Every...
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Relationship, Services
CloudWave has done well with the cloud hosting environment. Their staff is good, and we haven't had...
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Services
There are different levels of things where CloudWave could build a bit more redundancy and prevent...
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Relationship
Sometimes CloudWave makes missteps, and it takes a bit before we discover what happened, but once we...
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Value
When we request more space or more memory, CloudWave charges us fairly consistently. But when I...
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Relationship, Operations
CloudWave understands the environment of the solution they are hosting. We had a couple of missteps...
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Relationship
If I need a heavy hitter, I call a salesperson at CloudWave. We get better attention that way than...
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Relationship
CloudWave does a good job and, for the most part, they always jump on when we need something. If we...
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Loyalty
Some of the stuff that CloudWave does is not meeting our needs right at the moment. However, that...
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Relationship
When the client software that CloudWave was using got bought and the price was increased, CloudWave...
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Relationship
We have been working with CloudWave on a project for several months, and CloudWave has done a nice...
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Relationship
CloudWave is not a strategic partner in terms of their business goals. They are a tactical partner....
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Relationship, Operations
From a support standpoint, it was a smooth process to get the new environment set up and ready for...
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Value
The charging with CloudWave is pretty much set by our contract. If we need more memory, there is a...
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Services
CloudWave noticed that some of their customers were purchasing things from other vendors for...
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Relationship
CloudWave offers things like a monthly cybersecurity service where they reach out, ask how things...
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Relationship, Services
CloudWave has been a godsend, and things have been going well. When we migrated from our last data...
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Relationship
My sales representative from CloudWave reaches out to me and lets me know when there are new...
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Relationship
Getting used to how CloudWave does business took a little bit, but we got there. The hardest part is...
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Loyalty
Our organization incorrectly thought that CloudWave was offering a true cloud. We assumed we would...
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Value
The firm's costs aren't unexpected or unfair. However, they hit us with a change order for every...
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Relationship
Our relationship with the firm and their service has changed as our maturity has changed. At first,...
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Relationship
I have met with the firm's senior leadership and executives. As a company, they know their market...
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Loyalty, Value
When we bought CloudWave's services, that was a good decision because we did not have the...
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Operations
CloudWave laid everything out and executed the project very well. Our migration to CloudWave was...
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Relationship, Services
Not only is CloudWave diversified in EHR hosting and hosting other environments but they are also a...
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Relationship, Operations
CloudWave has definitely kept us up-to-date on our patches. Their engineers have advised us on a few...
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Value
I can't think of things for CloudWave to improve. I would always like the price to be a little...
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Relationship
A couple of CloudWave’s engineers made some bonehead moves in the past, but the firm has since...
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Value
CloudWave nickel-and-dimes us for sure. I get that they can't help their growth, but their rates...
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Relationship, Services
CloudWave’s folks aren't too bad, but I have a ticket that has been ignored for months. And there is...
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Relationship
Like with any company, things with CloudWave depend on who we get. Some of CloudWave’s staff members...
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Relationship
We pushed CloudWave for faster turnarounds, and they were more responsive when we went to our...
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Value
CloudWave doesn’t nickel-and-dime us; charges are just the nature of the agreement. CloudWave is no...
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Relationship, Services
Some of what CloudWave could do better is day-to-day operations communications and change...
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Relationship
CloudWave takes a lot of the burden off of our organization to run our critical infrastructure. I...
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Relationship, Services
I think CloudWave is a leader in the space of our specific EHR. There are other options, and I don't...
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Relationship, Value
CloudWave has been great. They are easy to work with, and they give us a good bang for our buck....
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Relationship
The people at CloudWave are great. Most of the representatives that I work with have personal...
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Services, Value
I haven’t done a lot of hunting, but from what I have seen, CloudWave’s pricing is comparable to the...
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Relationship
One of the biggest things that stands out about CloudWave is their responsiveness. When I get into a...
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Relationship, Relationship, Operations, Value
We have really only seen turnover with our sales representative. The representative we had wasn't...
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Relationship, Relationship
I have been yelling about different projects for months. The firm called me back once, and that was...
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Relationship, Relationship
I don't feel like CloudWave is much of a partner. They are interested in our success and realize...
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Relationship, Relationship
The founders of the company retired a couple of years ago, right around the first year of the...
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Relationship, Relationship, Value, Value
CloudWave does what I ask them to do when I ask them to do it at an agreed price. I don't have any...
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Relationship, Relationship
The reliability, communication, and technical expertise are just some of the reasons I would...
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Relationship, Relationship, Services, Services
We have been really happy with CloudWave's performance. CloudWave hosts a lot of servers for us. We...
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Value, Value
CloudWave partners with us when we need to add storage. We tell them what we need, and they add it...
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Relationship, Relationship
CloudWave has a pretty good feel for where we are headed and what we are doing. And they have...
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Loyalty, Loyalty, Loyalty
CloudWave is a good company to deal with. They certainly bailed us out when we had to leave our...
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Relationship, Relationship, Relationship
CloudWave’s strategic ability is pretty good. They are doing things to help contain costs for us...
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Services, Services, Services
CloudWave basically does what they are contracted for, and they do it fairly well. Occasionally, we...
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Relationship, Relationship, Relationship
Sometimes CloudWave’s response times get really bad, and there is some frustration with how to trace...
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Relationship, Relationship, Relationship
We don’t have regular contact with CloudWave, but that would be nice. If we just had a call once a...
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Services, Services, Services, Value, Value, Value
With the way CloudWave’s solution is now, users can’t reset their passwords. We are not a 24/7...
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Value, Value, Value
CloudWave’s pricing isn’t worse than anybody else’s. Everything is in the contract. When we first...
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Relationship, Relationship, Relationship
I get what I expect from CloudWave; they don’t exceed my expectations. Some of their service people...
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Value, Value, Value
CloudWave charges for things and seems pricey. We will find that one little change causes X, and...
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Relationship, Relationship, Relationship, Value, Value, Value
I would recommend CloudWave; however, I would tell others to pay attention to CloudWave's technical...
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Relationship, Relationship, Relationship, Operations, Operations, Operations
There have been times when CloudWave has fallen behind our expectations, and CloudWave has made some...
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Relationship, Relationship, Relationship
We are extremely satisfied with our account manager at CloudWave, and we would give this individual...
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Relationship, Relationship, Relationship, Services, Services, Services
CloudWave needs better quality control with some things. We had an issue that we discovered....
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Relationship, Relationship, Relationship
We would continue working with CloudWave because they are very responsive, and if there is an issue,...
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Relationship, Relationship, Relationship, Services
One of the things we like about CloudWave when compared to AWS or Google Cloud is that with...
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Relationship
CloudWave keeps trying to sell us stuff we don’t need. We understand they have a business model to...
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Relationship, Relationship, Relationship, Services, Services, Services
CloudWave has been excellent. We have had some security events, and CloudWave has turned them around...
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Operations, Operations, Operations
The CloudWave implementation group was really good. The tech and service department people are nice,...
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Loyalty, Services, Services, Services
There are a lot of other options out there, so I am not sure I would recommend CloudWave to a peer....
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Relationship, Relationship, Relationship, Services, Services, Services
We have had a couple of outages from CloudWave, and I wouldn't expect that from a tier-four data...
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Value, Value, Value
CloudWave's service is extremely costly, so I think our organization will take another look at the...
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Operations, Operations, Operations, Operations
A lot of the time, it appears that CloudWave is learning our environment over again, and we are...
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Relationship, Relationship, Relationship, Relationship
I personally have not had any executive engagement at all from CloudWave. I did reach out to their...
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Relationship, Relationship, Relationship, Relationship
CloudWave definitely would want to keep us to keep the business going, much like any other firm...
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Relationship, Relationship, Relationship, Relationship, Operations, Operations, Operations, Operations
With a few projects that we had this year with CloudWave, we expected them to have more of an...
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Relationship, Relationship, Relationship, Relationship
CloudWave’s quality of service as a whole has gradually declined over the past few years. We have...
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Relationship, Relationship, Relationship, Relationship, Relationship
Being hosted was new to us, but we work very well with the firm now that both sides have learned...
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Value, Value, Value, Value, Value
There is probably more to CloudWave’s hosting services than I know about, but the cost is out of control....
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Relationship, Relationship, Relationship
CloudWave has reacted to several of our complaints. They do a regular round table with all the...
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Relationship, Relationship, Relationship, Services, Services, Services
CloudWave has improved their ticketing system. Before, we would respond via web or phone or by...
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Relationship, Relationship, Relationship, Services, Services, Services
In previous years, CloudWave was horrible, but they have been good this year. We don't have any of...
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Relationship, Relationship, Relationship
CloudWave's partnership is very strong. And CloudWave's leadership is outstanding. I can get a...
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Relationship, Relationship, Relationship
CloudWave could improve in terms of some of their line staff taking too long to get things done and...
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Loyalty, Loyalty, Loyalty, Relationship, Relationship, Relationship
CloudWave is constantly looking at new opportunities. They are looking at trying to host a certain...
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Relationship, Relationship, Relationship, Services, Services, Services
I am very happy with the service CloudWave provides. Our EMR now provides a service in the cloud,...
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Relationship, Relationship, Relationship
Over the years, the executive-level involvement between CloudWave and us has been spot-on. We...
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Relationship, Relationship, Relationship, Operations, Operations, Operations, Services, Services, Services
CloudWave turned everything around quickly and had everything in the cloud and ready for our...
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Relationship, Relationship, Relationship
This relationship is a partnership, so CloudWave's technical teams are very knowledgeable about our...
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Relationship, Relationship, Relationship
Things have been going well with the firm. We have regular meetings with our account representative,...
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Relationship, Relationship, Relationship
CloudWave always goes above and beyond and keeps us engaged. They don’t just make changes. If they...
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Relationship, Relationship, Relationship
CloudWave could improve our satisfaction by being a bit more proactive. We sometimes call out the...
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Value, Value, Value
CloudWave nickel-and-dimes us to the point where we have a cost tied to every change order. We...
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