All Categories chevron icon Services & Consulting chevron icon IT Outsourcing chevron icon Application Hosting
   Bookmark

CloudWave Application Hosting Commentary
Filtered view: All

Subject Expert
Daniel Zeitner
Engagement Partner
KLAS Engagement Partner - Daniel Zeitner
 

Commentary Summary

Performance details

Comment Type Breakout

Positive
Neutral
Negative
##
##
##
0%
100%
 
to see the full dataset.

If you don't have a login, getting started is easy.

Provider Organizations
Fill out our registration form to verify your organization.
HIT Companies
Contact a KLAS representative for plans and pricing.

User Commentary

Sort by:
 Download as Excel
Director

Relationship, Services

CloudWave looks at things from a cybersecurity standpoint. They work with other firms and have...

Unrated
Mar 2026

 or  to see details.

Director

Relationship, Operations, Services

Whenever we have had an issue, even if it is a minor issue, we can easily call up CloudWave, and...

Unrated
Mar 2026

 or  to see details.

Director

Relationship, Operations, Services

We have a really good partnership with CloudWave. They are always up front with us, and we are...

Unrated
Mar 2026

 or  to see details.

CIO

Relationship, Operations

Our experience with CloudWave has been consistent and good. CloudWave is a niche player, and they...

Unrated
Mar 2026

 or  to see details.

CIO

Loyalty, Relationship, Operations

CloudWave’s executives constantly reach out to me, and they hear the concerns I may have. We have a...

Unrated
Mar 2026

 or  to see details.

CIO

Operations, Value

I do like CloudWave’s service. It is top-notch. I love it. It is very reliable. I do not like the...

Unrated
Mar 2026

 or  to see details.

CIO

Operations, Value

I don't ever hear anything about strategy from CloudWave other than trying to sell me security. I...

Unrated
Mar 2026

 or  to see details.

CIO

Relationship, Operations

CloudWave is potentially missing the boat in that there is nothing to really differentiate them from...

Unrated
Feb 2026

 or  to see details.

CIO

Relationship, Operations, Value

In general, CloudWave provides the value that they sell, and their stability has definitely improved...

Unrated
Feb 2026

 or  to see details.

CIO

Relationship, Operations, Services

The area where I would expect much more from CloudWave is proactive recommendations. If they truly...

Unrated
Feb 2026

 or  to see details.

CIO

Relationship, Operations

If I could wave a magic wand, my expectation for CloudWave, a firm pitched to us as MEDITECH’s...

Unrated
Feb 2026

 or  to see details.

Director

Loyalty, Relationship

Every interaction that we have with CloudWave is positive. The support side has been phenomenal. In...

Unrated
Feb 2026

 or  to see details.

Director

Relationship

CloudWave has been a vital portion of our day-to-day operations. A few years ago, the firm was...

Unrated
Feb 2026

 or  to see details.

Director

Relationship, Services

Sometimes CloudWave messes things up. They have a tendency to make careless mistakes, but nothing...

Unrated
Feb 2026

 or  to see details.

Director

Services

CloudWave’s biggest strengths are the technology they are offering and the security, including...

Unrated
Feb 2026

 or  to see details.

Director

Relationship

CloudWave has performed consistently. Our point of contact is responsive, and we are happy with...

Unrated
Feb 2026

 or  to see details.

CIO

Relationship, Value

We have pushed CloudWave to optimize what they do to get us where we need to be. We have improved...

Unrated
Dec 2025

 or  to see details.

CIO

Relationship

We have glowing feedback for CloudWave. They are fantastic. They are better than anybody I have ever...

Unrated
Dec 2025

 or  to see details.

VP/Other Executive

Value

The challenge we had with CloudWave was the cost. CloudWave did increase the cost quite a bit, and...

Unrated
Nov 2025

 or  to see details.

VP/Other Executive

Relationship

CloudWave has been a strong partner in terms of providing the service. Their capabilities and skills...

Unrated
Nov 2025

 or  to see details.

Director

Relationship

CloudWave is a great resource. They are extremely knowledgeable. They are constantly evolving and...

Unrated
Nov 2025

 or  to see details.

CIO

Relationship

CloudWave is consultative. They anticipate potential issues before they occur, and they are pretty...

Unrated
Nov 2025

 or  to see details.

CIO

Relationship

CloudWave has been a really good, trusted partner. They have a deep bench for talent. Their...

Unrated
Nov 2025

 or  to see details.

CIO

Value

CloudWave does charge if we need more space or CPU. Change orders are commonplace with them; the...

Unrated
Nov 2025

 or  to see details.

Director

Relationship, Services

Our experience with CloudWave has been excellent. They are a good organization. We have a pretty...

Unrated
Sep 2025

 or  to see details.

Director

Relationship, Services

We have had some issues in the past because CloudWave didn’t alert us about things. They have alarms...

Unrated
Sep 2025

 or  to see details.

CIO

Relationship, Operations

Over the years, CloudWave has been very secure, and for the most part, they have been very reliable....

Unrated
Jul 2025

 or  to see details.

CIO

Loyalty, Operations

We are starting some things and phasing out other things, but I don't think CloudWave had the...

Unrated
Jul 2025

 or  to see details.

CIO

Loyalty, Relationship, Value

My longtime sales representative is no longer at the company, so I'm kind of tainted a little bit...

Unrated
Jul 2025

 or  to see details.

Analyst/Coordinator

Relationship, Services

CloudWave is a good partner with us, and when or if we have problems, they are very willing to work...

Unrated
Jul 2025

 or  to see details.

Director

Value

I don't feel like CloudWave is trying to hide any costs or necessarily get one over on us, but they...

Unrated
May 2025

 or  to see details.

Director

Value

What we are paying for isn't giving us more or better service. I would be less frustrated if the...

Unrated
May 2025

 or  to see details.

Director

Relationship

CloudWave knows at a high level what they should be doing. Execution is where they fall short. I...

Unrated
May 2025

 or  to see details.

Director

Value

A top area of decline in the past few years is proper maintenance and cleanup. Getting the firm to...

Unrated
May 2025

 or  to see details.

Director

Relationship

The biggest thing is that the firm is completely failing in their ability to demonstrate value to us...

Unrated
May 2025

 or  to see details.

Director

Relationship

Since starting to try to sell to us, the firm has touted their relationship with our EMR vendor and...

Unrated
May 2025

 or  to see details.

Director

Relationship, Services

The number-one improvement the firm could make is a better update process for our EMR. I have been...

Unrated
May 2025

 or  to see details.

Director

Relationship

I have yelled at the firm about ticketing. They don't believe that their analysts have to update and...

Unrated
May 2025

 or  to see details.

Director

Operations, Services

During the patches and reboots, there are many manual efforts that we have to make. We have to go...

Unrated
May 2025

 or  to see details.

Director

Loyalty, Operations

The top factor I look for when measuring value from the firm is their ability to maintain our...

Unrated
May 2025

 or  to see details.

Director

Relationship

Starting out, things were very good with CloudWave. The first few years were very positive. Nobody...

Unrated
May 2025

 or  to see details.

 Download as Excel  Print / Save as PDF
We use cookies! We use essential and basic aggregated, depersonalized Google Analytics cookies to provide the type of content which our visitors are most interested in.  Cookie Policy    
​