CloudWave Application Hosting Commentary
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Subject Expert
Daniel Zeitner
Research Director
Commentary Summary
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User Commentary
Operations, Value
I do like CloudWave’s service. It is top-notch. I love it. It is very reliable. I do not like the...
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Operations, Value
I don't ever hear anything about strategy from CloudWave other than trying to sell me security. I...
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Relationship, Operations
CloudWave is potentially missing the boat in that there is nothing to really differentiate them from...
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Relationship, Operations, Value
In general, CloudWave provides the value that they sell, and their stability has definitely improved...
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Relationship, Operations, Services
The area where I would expect much more from CloudWave is proactive recommendations. If they truly...
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Relationship, Operations
If I could wave a magic wand, my expectation for CloudWave, a firm pitched to us as MEDITECH’s...
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Loyalty, Relationship
Every interaction that we have with CloudWave is positive. The support side has been phenomenal. In...
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Relationship
CloudWave has been a vital portion of our day-to-day operations. A few years ago, the firm was...
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Relationship, Services
Sometimes CloudWave messes things up. They have a tendency to make careless mistakes, but nothing...
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Services
CloudWave’s biggest strengths are the technology they are offering and the security, including...
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Relationship
CloudWave has performed consistently. Our point of contact is responsive, and we are happy with...
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Relationship, Value
We have pushed CloudWave to optimize what they do to get us where we need to be. We have improved...
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Relationship
We have glowing feedback for CloudWave. They are fantastic. They are better than anybody I have ever...
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Value
The challenge we had with CloudWave was the cost. CloudWave did increase the cost quite a bit, and...
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Relationship
CloudWave has been a strong partner in terms of providing the service. Their capabilities and skills...
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Relationship
CloudWave is a great resource. They are extremely knowledgeable. They are constantly evolving and...
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Relationship
CloudWave is consultative. They anticipate potential issues before they occur, and they are pretty...
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Relationship
CloudWave has been a really good, trusted partner. They have a deep bench for talent. Their...
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Value
CloudWave does charge if we need more space or CPU. Change orders are commonplace with them; the...
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Relationship, Services
Our experience with CloudWave has been excellent. They are a good organization. We have a pretty...
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Relationship, Services
We have had some issues in the past because CloudWave didn’t alert us about things. They have alarms...
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Relationship, Operations
Over the years, CloudWave has been very secure, and for the most part, they have been very reliable....
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Loyalty, Operations
We are starting some things and phasing out other things, but I don't think CloudWave had the...
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Loyalty, Relationship, Value
My longtime sales representative is no longer at the company, so I'm kind of tainted a little bit...
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Relationship, Services
CloudWave is a good partner with us, and when or if we have problems, they are very willing to work...
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Value
I don't feel like CloudWave is trying to hide any costs or necessarily get one over on us, but they...
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Value
What we are paying for isn't giving us more or better service. I would be less frustrated if the...
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Relationship
CloudWave knows at a high level what they should be doing. Execution is where they fall short. I...
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Value
A top area of decline in the past few years is proper maintenance and cleanup. Getting the firm to...
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Relationship
The biggest thing is that the firm is completely failing in their ability to demonstrate value to us...
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Relationship
Since starting to try to sell to us, the firm has touted their relationship with our EMR vendor and...
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Relationship, Services
The number-one improvement the firm could make is a better update process for our EMR. I have been...
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Relationship
I have yelled at the firm about ticketing. They don't believe that their analysts have to update and...
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Operations, Services
During the patches and reboots, there are many manual efforts that we have to make. We have to go...
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Loyalty, Operations
The top factor I look for when measuring value from the firm is their ability to maintain our...
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Relationship
Starting out, things were very good with CloudWave. The first few years were very positive. Nobody...
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Relationship, Operations, Services
CloudWave did a really good job with our migration and everything else. The biggest thing that stood...
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Loyalty, Relationship, Services
CloudWave has always been a great partner of ours. We came from a previous hosting firm, and we...
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Value
Because CloudWave hosts solutions, as we add servers, resources, and stuff, CloudWave charges. They...
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Relationship
CloudWave does really well. The support system has changed a little, but the management, account...
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Value
The amount we spend on CloudWave is always changing because the price increases with everything we...
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Relationship
As far as hosting and keeping the system running are concerned, CloudWave is excellent. This service...
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Value
CloudWave doesn't demonstrate that they have our long-term interests at heart. We are buying a...
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