CloudWave Application Hosting
Filtered view: All

Subject Expert
Brian Matsen
Research Director
KLAS Research Director - Brian Matsen
 
View Advanced Filters
Advanced Filters
Job Level
Comment Type
Overall Satisfaction
Click stars to filter
By Month
1
6
12
24
36
By Date Range
Comment Categories

Preferences

   Bookmark

Commentary Summary

Positive
##%
Neither
##%
Negative
##%
to see the full dataset.

if you don't have a login, getting started is easy.

Provider Organizations
Fill out our registration form to verify your organization.
HIT Companies
Contact a KLAS representative for plans and pricing.

User Commentary

Sort by   
CIO

Project Results

Considering the large project we had, the implementation went well. We had a great project lead from...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Tools and Methodology

We review upcoming projects, and sometimes CloudWave alerts our vendor before we can. If some of the...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Project Results

We have been pleasantly surprised by CloudWave. We can put in tickets, and the firm responds well....

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Tools and Methodology

The firm is expensive, so it makes sense to leave small applications on-premises. At the same time,...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Project Results

Everything is web based, so we expect some software-related slowness. We saw a little lag in the...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Win/Loss - Why they were selected (by current clients)

We selected CloudWave because they had a great partnership with our vendor at the time. CloudWave...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship

The firm regularly has roundtable discussions with us, and those are nice. We talk about changes the...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

People and Knowledge

We have only one small pet peeve with CloudWave; some of the project managers the firm assigns us...

Dec 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

ROI and Cost

In terms of nickel-and-diming, every change involves a change order, even tiny changes for small...

Dec 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship

All in all, I am very happy with CloudWave and would recommend them.

Dec 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship

CloudWave's executives are excellent at engaging with us. If we ever have difficulties with the...

Dec 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Future Outlook

I did my due diligence in selecting a firm. CloudWave is a solid company with a great reputation; I...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

ROI and Cost

CloudWave charges us for every little thing, but every firm does; that is how firms make their...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Tools and Methodology

CloudWave’s ticketing system is terrible. It needs a big overhaul. When we have an issue and open up...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Win/Loss - Why they were selected (by current clients)

We brought in CloudWave because our previous firm decided they no longer wanted to be in the EMR...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Other Observations

Things have improved with CloudWave’s team. We had an extremely rough start with them to the point...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

In the beginning, we had several issues, but CloudWave has fixed those problems over time and given...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

The firm’s sales team is very knowledgeable. When we are having issues, they tell us good things to...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

People and Knowledge

The firm has lived up to our expectations. They make recommendations that usually end up panning...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

ROI and Cost

Obviously, the firm charges us whenever we ask for more RAM or another server, but if we are calling...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Win/Loss - Why they were selected (by current clients)

We looked at different firms, and CloudWave really stood out as having the best overall approach for...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Project Results

The firm had their things delivered when they said they were going to have them delivered. Whenever...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Tools and Methodology

The firm’s opportunity for growth would be in helping us with insights. They do give us insights,...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Project Results

I have had very little involvement with the executive team since we partnered. I am not sure that we...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Tools and Methodology

I really don’t have an issue with the staff, aside from one instance where someone did something...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Tools and Methodology

CloudWave does a great job at managing upgrades to services and sending notifications when space is...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Sales and Contracting

CloudWave has had some turnover specifically in the sales department. They had a period when I...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Project Results

I have high expectations because the application that CloudWave is hosting needs to be up and...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

I get various email communications from CloudWave, whether those are from an executive or are...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Project Results

There was a lull for a bit, and I got frustrated with CloudWave, but whatever the issues were, the...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

ROI and Cost

The biggest complaint I have with CloudWave is the cost. I haven't shopped around to know whether...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

People and Knowledge

When there is a problem, CloudWave is there for us. I have been on the phone all night with their...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Other Observations

We were charged for a change. That charge was a fractionally small amount compared to what we pay on...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

People and Knowledge

We need CloudWave to push more strategically. They have other good products. We like the firm's...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

ROI and Cost

The price for the firm's services is fair, and we have no issues with the firm's services.

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

People and Knowledge

Other than the challenge of getting in contact with the support team, the firm's service has been...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

People and Knowledge

Recently, CloudWave has been switching their service model, and I don’t agree with the way the...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Tools and Methodology

The firm is very informative, and they let us know what new products are coming. They have meetings...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Tools and Methodology

Previously, whenever we had to increase our capacity or make changes, we had to increase the change...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Project Results

In the beginning, there was one department that was troublesome to connect with, but with...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Tools and Methodology

Everything went pretty smoothly with CloudWave. We found a few bumps here and there, but the firm...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Other Observations

The piece of the project with CloudWave that took the longest time was made slow due to everything...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Sales and Contracting

The data centers and all of the networking storage are completely handled by CloudWave. We simply...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

ROI and Cost

It feels that CloudWave nickel-and-dimes us for every little thing at times. If we need a few...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

People and Knowledge

We would have had a really hard time if we didn't have CloudWave. They have some people that are...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship

CloudWave's level of support is pretty amazing. They had some struggles when we first went live, but...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

ROI and Cost

CloudWave has been able to help us with managing the cost and scalability of our storage. They...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Tools and Methodology

I want to find ways to decrease costs, but I have to have a stable environment. Everything I have...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

ROI and Cost

Most of the time, CloudWave avoids charging for every little thing. In our model, we pay for our...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

CloudWave listens. I have had conversations with a lot of CloudWave's people. They have learned from...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

ROI and Cost

There is a dance when our EMR vendor tells us that we need more RAM on a server. We go to CloudWave,...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

People and Knowledge

CloudWave has had some changeover. We have had some really good people, and we have had some folks...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Tools and Methodology

When we first started with CloudWave, we had a lot of growing pains. CloudWave didn't fully...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

People and Knowledge

The firm is definitely in the category of a partner. We have a dedicated person from CloudWave's...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Project Results

I have had no issues with CloudWave. I am getting what I need out of the hosting arrangement....

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

ROI and Cost

There are incremental charges for adding a server or storage, but that is the way this business...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Other Observations

I would probably use CloudWave again because there is really no other option for us short of hosting...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Tools and Methodology

In terms of the overall building of the servers, the only drawback is that CloudWave builds the...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

ROI and Cost

CloudWave is notorious for their bait-and-switch routines. We started a project, and the firm told...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Project Results

I have been pretty happy with the outcomes we have achieved by using CloudWave. CloudWave’s...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

ROI and Cost

We dump a lot of money into CloudWave, but we get a lot of value too. Without CloudWave, I would...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

We are paying for support from CloudWave, and they aren't charging us for each ticket we put in, but...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Project Results

One of CloudWave’s strengths is their uptime. We really haven't had a whole lot of downtime other...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

People and Knowledge

The firm has done really well. We have a good partnership with them. We are happy with their...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship

When I signed a contract with the firm, I was afraid of them getting bought and then having to deal...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Project Results

In our initial engagement with the firm, our expectations were just that we hoped everything worked....

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Sales and Contracting

The firm spun things up for us and determined certain things that would work better for us. They...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Project Results

There was one collaboration the firm worked with us on that didn’t go as well or as fast as we had...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Future Outlook

CloudWave doesn’t really need to improve anything. When we started our journey, they had the only...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

ROI and Cost

CloudWave charges us for every server and for added space, but they don’t charge us for service...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Project Results

It was a lot of work moving to CloudWave, but it was a good move. We have had a good experience with...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

We have status calls with CloudWave on a regular basis. Their customer service manager and I have a...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Other Observations

The go-live with CloudWave took way longer than I expected. There was an influx of new customers,...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

ROI and Cost

CloudWave is pretty good with pricing. I would always love to be charged less, but CloudWave only...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Project Results

We have been hosted by a few different companies, and CloudWave has been the most responsive and...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

 Download as Excel  Print / Save as PDF