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CodaMetrix Autonomous Coding Commentary
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What feeling does this excerpt express?
Based only on this individual comment—not the respondent's overall evaluation.
- Positive
- Neutral
- Negative
What is this excerpt about?
One comment can relate to more than one customer-experience area.
- Culture
- Promises, expectations, and proactive service
- Loyalty
- Satisfaction, recommendation, buying again, and long-term plans
- Operations
- Training, implementation, and ease of use
- Product
- Quality, capabilities, integration, and new technology
- Relationship
- Support, partnership, and executive involvement
- Value
- Money's worth, fair charging, outcomes, and expectations
How satisfied is the respondent overall?
The category comes from their Overall Score—not from the tone of this excerpt.
- 90+
- Very Satisfied
- 70–89.9
- Satisfied
- Below 70
- Dissatisfied
- 90+
- Very Satisfied
- 80–89.9
- Satisfied
- Below 80
- Dissatisfied
A ticket for CodaMetrix can take months to close out. There is very little transparency. I get the...
I have been talking with CodaMetrix about parts of their upcoming road map for a couple of years...
If we are looking to operate in a market where we are going to automate things at a low accuracy...
CodaMetrix’s partnership has been okay. I feel valued by my account manager, and they try to stay on...
We are considering leaving CodaMetrix because the solution was always meant to be a stopgap type of...
The biggest gap in training from CodaMetrix has been in how to log different issues. When our coders...
I don't want to pay CodaMetrix if I can get the same thing for free as part of my fee for another vendor....
CodaMetrix has a great plan for their solution, but they got too big for their britches too quickly....
We've been on radiology with CodaMetrix for a year, and we recently increased our automation. Also,...
CodaMetrix does a great job with what we have going on, but I want them to get better, and there are...
Some things are quicker than others with CodaMetrix’s support people, but they partner very well...
There's always room for growth. This is an ever-changing field and world. CodaMetrix Autonomous...
CodaMetrix doesn't really train our coders. They give direction to managers, but coders don't have...
CodaMetrix needs to improve their response time and get on the phone to talk through issues instead...
CodaMetrix is working on improving the transparency of their engine, and that's coming in future...
We've gone through a lot of changes with CodaMetrix in the last several months. We've lost all of...
We're still working on building and tuning the CodaMetrix Autonomous Coding engine so it can read...
We have been using the solution for a while, so our setup from all that time ago is not the setup...
Our IT guy is playing with some AI to do some of the radiology coding, and it's been pretty...
About 50% of what the solution codes autonomously, we are still touching and coding ourselves. A lot...
For training, CodaMetrix stays with the staff for the long term to make sure that everybody is...
I don't know why they did this, but CodaMetrix laid off their experienced staff members and replaced...
I’m having issues with CodaMetrix's system with laterality coding, fifth digits, and overall...
I wouldn’t buy CodaMetrix's system again because I know now that there are better options out there....
As a vendor, CodaMetrix has a long road map for the solutions it wants to deliver, and I think it is...
At first, when we went live with CodaMetrix, they did not have emergency medicine as part of their...
I have mixed feelings about CodaMetrix Autonomous Coding because the pathology solution performs...
The first year we were live with CodaMetrix Autonomous Coding, we had a regularly rolling ROI, and...
I personally don't have a contact at CodaMetrix, but our IT team does. The contact person is very...
CodaMetrix Autonomous Coding is still not perfect, and we are still fine-tuning what it does, but...
Based on how we are set up, we don't have any active production coding staff inside CodaMetrix's...
CodaMetrix Autonomous Coding is a good product. I don't know that CodaMetrix really is super...
CodaMetrix Autonomous Coding isn't perfect, but it is good for what it does. CodaMetrix brands this...
There are definitely differences in the accuracy of the solution within different modalities. It is...
CodaMetrix is a vendor that really wants to do well. They are growing very quickly, so during our...
The solution is good, and there is real opportunity in it. We had a clunker customer representative...
We want to eventually expand with CodaMetrix. We want things to be successful. It would be great if...
We have big issues with CodaMetrix because of how we use the solution for radiology. Secondary and...
We had an outside contracting group doing some coding, and we had to drop them because of some...
We have had some struggles with CodaMetrix, but we have also had a lot of struggles on our own end...
We have ventured into looking at other specialties with CodaMetrix Autonomous Coding, but we have...
We don't have a long-term contract with CodaMetrix. We try to assess the market. Unless something...
We have unique challenges given our patient demographics, and it has taken longer than expected to...
There are differences between coding accuracy and coding to the greatest specificity. We are very...
Because of our documentation processes and things we have already put into place, we already have...
As far as coding accuracy goes, for radiology, we have almost 80% accuracy. On the pathology side,...
I don't have a reason not to buy CodaMetrix Autonomous Coding again. CodaMetrix is a good partners....
CodaMetrix has reached out to us about development and innovation, but their people could be a...
CodaMetrix's project managers can better explain what machine learning is and how autonomous coding...
There isn’t really a training program needed for CodaMetrix Autonomous Coding. We have been...
We have a really strong professional relationship with our account manager at CodaMetrix. When we...
I have met with a couple of other organizations that are exploring CodaMetrix, and what I usually...
The professional relationship with the team at CodaMetrix has exceeded my expectations. The timely...
CodaMetrix keeps growing, and I am curious to see the other areas they expand into. I would love to...
We look for vendors who can be true partners and deliver value quickly, and CodaMetrix has been one...
CodaMetrix has a strong solution that continues to expand into new areas, but what really stands out...
Overall, our experience with CodaMetrix's system has been very positive. The feedback from our...
We are very satisfied with CodaMetrix's coding accuracy. Their solution delivers accurate,...
I would like to see CodaMetrix expand into other clinical areas. Obviously, some clinical areas are...
Commentary Summary
Comment Type Breakout