Remote Patient Observation Commentary
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Subject Expert
Schafer Jackson
Research Director
Commentary Summary
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User Commentary
Relationship, Product
The vendor really hasn't added new technology at the moment, but I guess there have been upgrades....
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Product, Value
An outcome we have seen from this product is a reduction in falls. Also, we don't have to have...
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Product
We probably need a bit more guidance related to documenting things within the record. But we are...
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Loyalty
We will probably stay with Collette Health. We are not going to get new technology. As far as...
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Relationship
Collette Health’s customer service can’t be beat. They do a really good job meeting our needs in a...
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Product, Value
We have really good standards, and we make sure we do right by our patients if they should have a...
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Product, Value
We have seen an increase in our video usage and a decrease in our sitter usage by using Remote...
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Product, Value
One outcome that we have seen from using the product has been a decrease in falls. We have had some...
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Relationship
I hear about things later than other people. Collette Health may be reaching out to my manager more...
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Product
We have worked with Collette Health for a long time, but we have had some issues where their...
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Product, Value
Using Remote Patient Observation, we have definitely seen a decrease in one-to-one connections and a...
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Operations, Product
Collette Health sends us pictures to show us what the upgrades are, how Remote Patient Observation...
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Relationship, Product
The connectivity of Remote Patient Observation could be better. Sometimes the devices seem to drop....
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Relationship
If a few people put a suggestion in, Collette Health goes back when it is time to upgrade and...
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Relationship
Remote Patient Observation is a good product. Reporting is always important for me. Collette...
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Product, Value
Remote Patient Observation is a great solution to help monitor patients who are easily redirected,...
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Relationship
Collette Health has opportunities for improvement, but they are very good at communicating with us,...
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Relationship, Operations
Collette Health met with our IT department, and then our IT department acted as superusers to train...
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Relationship, Operations
Collette Health has been great and very helpful. I can reach out to them anytime with any questions...
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Product, Value
Overall, Remote Patient Observation has been very beneficial. We use our own staff to cover it, and...
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Product
Remote Patient Observation is kind of nice because nothing is hosted. Everything is cloud based, so...
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Relationship, Value
Everything in the system is hardware based, and we seem to get a lot of tickets about cameras and...
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Relationship
We don't usually talk to individuals at Collette Health. There isn't anyone from Collette Health who...
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Value
The system has helped with our staffing shortages for sitting big time. It has also helped us out on...
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Product
Our EHR is not integrated with the Remote Patient Observation solution. Collette Health uses a third...
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Relationship, Product
We do have some downtime and unforeseen things that come up with the Remote Patient Observation...
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Product, Value
Like everyone else, we are experiencing staffing issues with both nursing staff and ancillary staff....
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Culture, Relationship, Value
We have an account representative from Collette Health, we have had site visits from a couple of...
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Relationship, Product
Collette Health has definitely tried to focus on the analytics portion of the Remote Patient...
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Loyalty, Value
We are replacing the Remote Patient Observation solution because if we are already going to pay for...
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Product
The Remote Patient Observation tool has sitter detection that is integrated into the software to...
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Relationship
Collette Health fulfills their promises, but the time frame for that happening is really up for...
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Product
One of the most liked features of the platform is that it is a little more personal than just having...
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Product
Collette Health has improved the software system and the interface of Remote Patient Observation and...
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Relationship
Collette Health is good. When we call their help center, they usually resolve our problems. We try...
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Relationship, Product
One of the bigger concerns is communication when we are trying to get help in a room when we need...
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Product
We do catch a lot of things with Remote Patient Observation in terms of falls and safety issues that...
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Operations, Product
Some people are better at using the system than others, but most people seem to catch on to the...
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Product
There is always room for improvement. The camera with the product sometimes goes in and out or is...
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Product, Value
The product takes somebody off our floor. We lost a staff member to the product. We didn't gain one....
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Product
The product is easy to use. Users wear a headset, and they can talk to the patients, click back and...
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Relationship
I like that I can reach out to Collette Health when I am having issues. They are staffed, and we...
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Product, Value
Remote Patient Observation has cut down on the number of one-to-one sitters that we need, and that...
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Product
The one thing that consistently comes across the board for the AI features in Remote Patient...
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Relationship, Operations
Collette Health explained things very well in a one-on-one meeting before an upgrade. They were very...
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Relationship, Operations
Collette Health is very responsive to our needs. They try hard to listen to us and accommodate our...
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Relationship, Product, Value
I recommend Remote Patient Observation because I think it is a good investment. There are a few...
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Relationship, Operations, Product
Using the software takes a bit of time, just like with anything else, because there is a lot to...
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Product
We would love to see a technical person from the vendor come to us, ask about hardware, and make...
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Product
MedSitter Remote Patient Observation is a little fragile in a hospital environment. The vendor is...
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Relationship
When it comes to downtime, Collette Health is great about letting us know, sending posters, and...
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Relationship
The vendor's representatives are great at coming out and campaigning, getting things going, and...
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Relationship
We had a lot of technology issues that the vendor was not resolving quickly. There ended up being a...
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Operations
MedSitter needs to deliver more training on how to obtain buy-in from the frontline people so that...
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Relationship, Value
MedSitter needs to really work on being more proactive, and they need to also work on their customer...
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Product
The only disappointing thing about MedSitter Remote Patient Observation is that I expected a bit...
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Value
Labor costs were a big driving factor in getting MedSitter Remote Patient Observation. If we have 10...
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Product
The MedSitter Remote Patient Observation tool has a monitor with our face on it as we are talking to...
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Relationship
The support from Collette Health has been very good. They do patches and upgrades regularly, and...
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