Remote Patient Observation Commentary
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Schafer Jackson
Research Director
KLAS Research Director - Schafer Jackson
 
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User Commentary

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Director

Product

Remote Patient Observation is kind of nice because nothing is hosted. Everything is cloud based, so...

May 2024
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Director

Relationship, Value

Everything in the system is hardware based, and we seem to get a lot of tickets about cameras and...

May 2024
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Director

Relationship

We don't usually talk to individuals at Collette Health. There isn't anyone from Collette Health who...

May 2024
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Director

Value

The system has helped with our staffing shortages for sitting big time. It has also helped us out on...

May 2024
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Manager

Product

Our EHR is not integrated with the Remote Patient Observation solution. Collette Health uses a third...

May 2024
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Manager

Relationship, Product

We do have some downtime and unforeseen things that come up with the Remote Patient Observation...

May 2024
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Manager

Product, Value

Like everyone else, we are experiencing staffing issues with both nursing staff and ancillary staff....

May 2024
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Manager

Culture, Relationship, Value

We have an account representative from Collette Health, we have had site visits from a couple of...

May 2024
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Manager

Relationship, Product

Collette Health has definitely tried to focus on the analytics portion of the Remote Patient...

May 2024
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Manager

Loyalty, Value

We are replacing the Remote Patient Observation solution because if we are already going to pay for...

May 2024
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Manager

Product

The Remote Patient Observation tool has sitter detection that is integrated into the software to...

May 2024
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Manager

Relationship

Collette Health fulfills their promises, but the time frame for that happening is really up for...

May 2024
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Manager

Product

One of the most liked features of the platform is that it is a little more personal than just having...

May 2024
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Manager

Product

Collette Health has improved the software system and the interface of Remote Patient Observation and...

Apr 2024
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Manager

Relationship

Collette Health is good. When we call their help center, they usually resolve our problems. We try...

Apr 2024
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Manager

Relationship, Product

One of the bigger concerns is communication when we are trying to get help in a room when we need...

Apr 2024
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Manager

Product

We do catch a lot of things with Remote Patient Observation in terms of falls and safety issues that...

Apr 2024
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Manager

Operations, Product

Some people are better at using the system than others, but most people seem to catch on to the...

Apr 2024
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Manager

Product

There is always room for improvement. The camera with the product sometimes goes in and out or is...

Mar 2024
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Manager

Product, Value

The product takes somebody off our floor. We lost a staff member to the product. We didn't gain one....

Mar 2024
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Manager

Product

The product is easy to use. Users wear a headset, and they can talk to the patients, click back and...

Mar 2024
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Manager

Relationship

I like that I can reach out to Collette Health when I am having issues. They are staffed, and we...

Mar 2024
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Manager

Product, Value

Remote Patient Observation has cut down on the number of one-to-one sitters that we need, and that...

Jan 2024
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Manager

Product

The one thing that consistently comes across the board for the AI features in Remote Patient...

Jan 2024
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Manager

Relationship, Operations

Collette Health explained things very well in a one-on-one meeting before an upgrade. They were very...

Jan 2024
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Manager

Relationship, Operations

Collette Health is very responsive to our needs. They try hard to listen to us and accommodate our...

Jan 2024
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Manager

Relationship, Product, Value

I recommend Remote Patient Observation because I think it is a good investment. There are a few...

Jan 2024
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Manager

Relationship, Operations, Product

Using the software takes a bit of time, just like with anything else, because there is a lot to...

Jan 2024
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Director

Product

We would love to see a technical person from the vendor come to us, ask about hardware, and make...

Nov 2023
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Director

Product

MedSitter Remote Patient Observation is a little fragile in a hospital environment. The vendor is...

Nov 2023
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Director

Relationship

When it comes to downtime, Collette Health is great about letting us know, sending posters, and...

Nov 2023
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Director

Relationship

The vendor's representatives are great at coming out and campaigning, getting things going, and...

Nov 2023
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CTO

Relationship

We had a lot of technology issues that the vendor was not resolving quickly. There ended up being a...

Nov 2023
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CTO

Operations

MedSitter needs to deliver more training on how to obtain buy-in from the frontline people so that...

Nov 2023
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CTO

Relationship, Value

MedSitter needs to really work on being more proactive, and they need to also work on their customer...

Nov 2023
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Director

Product

The only disappointing thing about MedSitter Remote Patient Observation is that I expected a bit...

Nov 2023
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Director

Value

Labor costs were a big driving factor in getting MedSitter Remote Patient Observation. If we have 10...

Nov 2023
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Director

Product

The MedSitter Remote Patient Observation tool has a monitor with our face on it as we are talking to...

Nov 2023
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Director

Relationship

The support from Collette Health has been very good. They do patches and upgrades regularly, and...

Nov 2023
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VP/Other Executive

Operations

We took the observer and the instructions for how to use the machine and we laminated those and...

Aug 2023
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VP/Other Executive

Product, Value

The product has had a high positive impact on our staffing shortages because of the decrease in...

Aug 2023
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VP/Other Executive

Relationship

Every time we call MedSitter and need something, the person we get ahold of or the person we are...

Aug 2023
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VP/Other Executive

Relationship

The vendor’s greatest strength is their people. The reps and the service people stay in connection...

Aug 2023
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VP/Other Executive

Operations

The product was such an easy thing to implement and teach the staff and the patients. At first they...

Aug 2023
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VP/Other Executive

Loyalty, Value

There were two systems we compared and the cost and ease of use of MedSitter Remote Patient...

Aug 2023
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VP/Other Executive

Product

I can't really think of any opportunities for improvement. Everything we've needed, MedSitter has...

Aug 2023
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VP/Other Executive

Value

The solution’s long-term viability is really good because the way that it solves the issue for...

Aug 2023
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VP/Other Executive

Relationship

MedSitter is very good with updates and very clear about what they are going to support. The vendor...

Aug 2023
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VP/Other Executive

Relationship

I have only had to use the teams for phone or web support a couple of times. The first time I went...

Aug 2023
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VP/Other Executive

Relationship

MedSitter sends notices out weeks in advance to give us plenty of time to come up with backup plans....

Aug 2023
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VP/Other Executive

Product, Value

We have seen a significant decrease in falls thanks to MedSitter Remote Patient Observation. We are...

Aug 2023
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VP/Other Executive

Relationship

MedSitter's support team responds to us very well, and the people are very timely.

Aug 2023
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VP/Other Executive

Value

Sometimes, the economic cost of the system becomes prohibitive. It would probably be good to do...

Aug 2023
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VP/Other Executive

Loyalty

The COVID-19 pandemic taught us that there will be a great need for this product. I think that its...

Aug 2023
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VP/Other Executive

Product

We have been using the solution, but we haven't really been focusing a lot on our data from it. The...

Aug 2023
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VP/Other Executive

Operations

To be successful with the product, users need to get their policies and training up-to-date early....

Aug 2023
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Manager

Culture, Product

At first, we couldn't see the system working very well because of its Wi-Fi problems. We had some...

Aug 2023
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Manager

Operations, Product

At first, it wasn't easy to bring the system to the table for users, but once people were able to...

Aug 2023
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Manager

Operations

The start of our implementation was great, and so was MedSitter's whole team. Our implementation...

Aug 2023
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Manager

Relationship, Operations

When we have an upgrade go bumpy, I am the one circling back with MedSitter, and I feel like it...

Aug 2023
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Manager

Product, Value

The outcome we have seen with MedSitter's product is our data and analysis program because the...

Aug 2023
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Manager

Operations

MedSitter does wonderful at training. They send tools, resources, and videos. I have regular calls...

Aug 2023
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Manager

Product

We are trying to figure out if some information systems engineering and technical stuff is due to...

Aug 2023
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Manager

Product

My group uses the most current upgrade a little differently than intended. Things are very...

Aug 2023
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Manager

Product

MedSitter's product is run by the internet, and sometimes if the internet is acting up, the monitors...

Jul 2023
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Manager

Relationship

The ongoing phone and web support from MedSitter is very good. The vendor is very supportive and...

Jul 2023
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Manager

Product, Value

We have seen fewer falls from using MedSitter Remote Patient Observation. The system has also had an...

Jul 2023
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VP/Other Executive

Value

MedSitter's system has reduced our use of one-to-one sitters and direct patient supervision...

Jun 2023
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VP/Other Executive

Loyalty

We selected MedSitter's system because of its ROI. MedSitter provided translation and communication...

Jun 2023
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VP/Other Executive

Operations

My advice to others who want to use the system is to have a plan for initial education and to...

Jun 2023
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VP/Other Executive

Operations

MedSitter's implementation process was phenomenal. They were very communicative and helpful when we...

Jun 2023
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(0)
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VP/Other Executive

Operations

MedSitter could work on their system's user access, like obtaining new user access and keeping their...

Jun 2023
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