Remote Patient Observation Commentary
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Schafer Jackson
Research Director
KLAS Research Director - Schafer Jackson
 
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User Commentary

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Manager

Product, Value

Remote Patient Observation has cut down on the number of one-to-one sitters that we need, and that...

Jan 2024
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Manager

Product

The one thing that consistently comes across the board for the AI features in Remote Patient...

Jan 2024
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Manager

Relationship, Operations

Collette Health explained things very well in a one-on-one meeting before an upgrade. They were very...

Jan 2024
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Manager

Relationship, Operations

Collette Health is very responsive to our needs. They try hard to listen to us and accommodate our...

Jan 2024
||
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Manager

Relationship, Product, Value

I recommend Remote Patient Observation because I think it is a good investment. There are a few...

Jan 2024
||
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Manager

Relationship, Operations, Product

Using the software takes a bit of time, just like with anything else, because there is a lot to...

Jan 2024
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Director

Product

We would love to see a technical person from the vendor come to us, ask about hardware, and make...

Nov 2023
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Director

Product

MedSitter Remote Patient Observation is a little fragile in a hospital environment. The vendor is...

Nov 2023
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Director

Relationship

When it comes to downtime, Collette Health is great about letting us know, sending posters, and...

Nov 2023
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Director

Relationship

The vendor's representatives are great at coming out and campaigning, getting things going, and...

Nov 2023
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CTO

Relationship

We had a lot of technology issues that the vendor was not resolving quickly. There ended up being a...

Nov 2023
||
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CTO

Operations

MedSitter needs to deliver more training on how to obtain buy-in from the frontline people so that...

Nov 2023
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CTO

Relationship, Value

MedSitter needs to really work on being more proactive, and they need to also work on their customer...

Nov 2023
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Director

Product

The only disappointing thing about MedSitter Remote Patient Observation is that I expected a bit...

Nov 2023
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Director

Value

Labor costs were a big driving factor in getting MedSitter Remote Patient Observation. If we have 10...

Nov 2023
||
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Director

Product

The MedSitter Remote Patient Observation tool has a monitor with our face on it as we are talking to...

Nov 2023
||
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Director

Relationship

The support from Collette Health has been very good. They do patches and upgrades regularly, and...

Nov 2023
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VP/Other Executive

Operations

We took the observer and the instructions for how to use the machine and we laminated those and...

Aug 2023
||
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VP/Other Executive

Product, Value

The product has had a high positive impact on our staffing shortages because of the decrease in...

Aug 2023
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VP/Other Executive

Relationship

Every time we call MedSitter and need something, the person we get ahold of or the person we are...

Aug 2023
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VP/Other Executive

Relationship

The vendor’s greatest strength is their people. The reps and the service people stay in connection...

Aug 2023
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VP/Other Executive

Operations

The product was such an easy thing to implement and teach the staff and the patients. At first they...

Aug 2023
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VP/Other Executive

Loyalty, Value

There were two systems we compared and the cost and ease of use of MedSitter Remote Patient...

Aug 2023
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VP/Other Executive

Product

I can't really think of any opportunities for improvement. Everything we've needed, MedSitter has...

Aug 2023
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VP/Other Executive

Value

The solution’s long-term viability is really good because the way that it solves the issue for...

Aug 2023
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VP/Other Executive

Relationship

MedSitter is very good with updates and very clear about what they are going to support. The vendor...

Aug 2023
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VP/Other Executive

Relationship

I have only had to use the teams for phone or web support a couple of times. The first time I went...

Aug 2023
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VP/Other Executive

Relationship

MedSitter sends notices out weeks in advance to give us plenty of time to come up with backup plans....

Aug 2023
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VP/Other Executive

Product, Value

We have seen a significant decrease in falls thanks to MedSitter Remote Patient Observation. We are...

Aug 2023
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VP/Other Executive

Relationship

MedSitter's support team responds to us very well, and the people are very timely.

Aug 2023
||
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VP/Other Executive

Value

Sometimes, the economic cost of the system becomes prohibitive. It would probably be good to do...

Aug 2023
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VP/Other Executive

Loyalty

The COVID-19 pandemic taught us that there will be a great need for this product. I think that its...

Aug 2023
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VP/Other Executive

Product

We have been using the solution, but we haven't really been focusing a lot on our data from it. The...

Aug 2023
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VP/Other Executive

Operations

To be successful with the product, users need to get their policies and training up-to-date early....

Aug 2023
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Manager

Culture, Product

At first, we couldn't see the system working very well because of its Wi-Fi problems. We had some...

Aug 2023
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Manager

Operations, Product

At first, it wasn't easy to bring the system to the table for users, but once people were able to...

Aug 2023
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Manager

Operations

The start of our implementation was great, and so was MedSitter's whole team. Our implementation...

Aug 2023
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Manager

Relationship, Operations

When we have an upgrade go bumpy, I am the one circling back with MedSitter, and I feel like it...

Aug 2023
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Manager

Product, Value

The outcome we have seen with MedSitter's product is our data and analysis program because the...

Aug 2023
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Manager

Operations

MedSitter does wonderful at training. They send tools, resources, and videos. I have regular calls...

Aug 2023
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Manager

Product

We are trying to figure out if some information systems engineering and technical stuff is due to...

Aug 2023
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Manager

Product

My group uses the most current upgrade a little differently than intended. Things are very...

Aug 2023
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Manager

Product

MedSitter's product is run by the internet, and sometimes if the internet is acting up, the monitors...

Jul 2023
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Manager

Relationship

The ongoing phone and web support from MedSitter is very good. The vendor is very supportive and...

Jul 2023
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Manager

Product, Value

We have seen fewer falls from using MedSitter Remote Patient Observation. The system has also had an...

Jul 2023
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VP/Other Executive

Value

MedSitter's system has reduced our use of one-to-one sitters and direct patient supervision...

Jun 2023
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VP/Other Executive

Loyalty

We selected MedSitter's system because of its ROI. MedSitter provided translation and communication...

Jun 2023
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VP/Other Executive

Operations

My advice to others who want to use the system is to have a plan for initial education and to...

Jun 2023
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VP/Other Executive

Operations

MedSitter's implementation process was phenomenal. They were very communicative and helpful when we...

Jun 2023
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(0)
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VP/Other Executive

Operations

MedSitter could work on their system's user access, like obtaining new user access and keeping their...

Jun 2023
||
(0)
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Manager

Value

The product has helped reduce falls for patients, assist with patients that are a reduction in...

Jun 2023
||
(0)
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Manager

Product

The product's strengths are the audiovisual capabilities and the communication aspect. The system is...

Jun 2023
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Manager

Product

Data analysis and reporting are absolutely areas of improvement. The vendor has to clean those...

Jun 2023
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Manager

Product

It would be nice if we could use the product in other settings, but the product has to be safe.

Jun 2023
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Manager

Operations

After the implementation, we had regular calls. But now, we don’t have anything scheduled, and we...

Jun 2023
||
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Manager

Loyalty, Value

We are not using the product to its full capacity, so we are not really seeing a full return yet.

Jun 2023
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(0)
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Manager

Loyalty

One of the reasons we chose the product was that we don't have to be tech savvy to use it. Another...

Jun 2023
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Manager

Product, Value

We are not documenting things in the platform, and that is how the product is intended to be used....

Jun 2023
||
(0)
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Manager

Product

We can use AI in the product to set up alerts or alarms with motion sensitivity. The AI is really...

Jun 2023
||
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Manager

Product

We would like to see more machine learning and AI in the product. We have some patients for days,...

Jun 2023
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Manager

Relationship

I have interacted with MedSitter's executives. If I have to, I can reach out to the executives.

Jun 2023
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Manager

Operations

The training for the product was there, but at the same time, the vendor was going through a major...

Jun 2023
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Manager

Operations

There was one thing we wanted to deploy with the product, but that thing was a disappointment. It...

Jun 2023
||
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Manager

Relationship, Operations

To be successful with MedSitter, communication is always key. The technical communication from the...

Jun 2023
||
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Manager

Relationship

One of MedSitter’s strengths is their support model; the vendor's support team is on the ball and on...

Jun 2023
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Manager

Relationship, Product

It would be nice to provide feedback to the end users that are on the bedside portion. I would like...

Apr 2023
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Manager

Relationship

Each organization has a liaison from MedSitter to reach out to, so someone is always available. We...

Apr 2023
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(0)
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Manager

Loyalty, Product

MedSitter was chosen due to the vendor's personability and the system's ability to have two-way...

Apr 2023
||
(0)
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Manager

Relationship

The vendors’ biggest strength is probably their reception of feedback. Whether the feedback is...

Apr 2023
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Manager

Loyalty, Product

I would prefer to keep MedSitter, but my leadership people are looking at alternative products with...

Apr 2023
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(0)
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Nurse

Relationship

MedSitter’s support of their software and hardware is a huge asset and strength. The vendor's tech...

Apr 2023
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(0)
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Nurse

Relationship, Product

With one version of the product, there are opportunities for improvement in terms of timely...

Apr 2023
||
(0)
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Nurse

Product, Value

MedSitter is tapping into a much-needed market. We deal with a lot of hip fractures every year. Most...

Apr 2023
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Nurse

Product

Sometimes it is difficult for the observer to clue in on patients who have drains, PEG tubes, or...

Apr 2023
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Nurse

Relationship

MedSitter is great about letting us know when their Wi-Fi is down. When the Wi-Fi at our...

Apr 2023
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Nurse

Product

Because of the product, we can show a reduction in the number of patient falls. We log every fall...

Apr 2023
||
(0)
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Nurse

Loyalty, Operations

We chose MedSitter because someone at our organization had experience with the vendor. MedSitter had...

Apr 2023
||
(0)
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Nurse

Operations

To be successful with MedSitter, customers must set clear expectations of what patients using the...

Apr 2023
||
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Director

Relationship

There is robust support built into MedSitter’s monthly service. The vendor's proactiveness could be...

Apr 2023
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Director

Relationship, Operations

MedSitter communicates very well, and they really go above and beyond to let all of the end users...

Apr 2023
||
(0)
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Director

Relationship

I would like MedSitter to coordinate better with the technical support partners at their clients'...

Apr 2023
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(0)
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Director

Relationship

MedSitter’s strength is their client support. My client support person from the vendor is all over...

Apr 2023
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Director

Operations

The installation is guided, so MedSitter doesn’t come on-site to install. I wish they would, but...

Apr 2023
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Director

Product

The product's integration with our EMR is lacking. We feel there were more promises and fewer...

Apr 2023
||
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Director

Product

It would be nice if the screens in the product were larger. Competing products have equal screen...

Apr 2023
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Director

Product

I expect to get reports that include the analytics and data I need to drive my decision-making for...

Apr 2023
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Director

Value

We have seen a reduction in the number of falls and a reduction in the need for one-to-one,...

Apr 2023
||
(0)
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Director

Relationship

I would tell anyone considering MedSitter to make sure to engage with the local IT network team to...

Apr 2023
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Director

Loyalty

We have some things in progress, so we are hoping our satisfaction with MedSitter increases. We...

Apr 2023
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Manager

Product

With MedSitter's product, we like being able to type on the screen, move rolling carts as needed,...

Apr 2023
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Manager

Product

One opportunity we see for improvement with MedSitter's product is eventually having it be optional...

Apr 2023
||
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Manager

Relationship

One key strength we see from MedSitter is that the vendor is always checking in with us. We have...

Apr 2023
||
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Manager

Relationship

The vendor has been really good. They let us know when updates are coming so that we can let people...

Apr 2023
||
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Manager

Relationship, Product, Value

MedSitter is helping so that patients don’t hurt anything or fall out of bed, but it is also helping...

Apr 2023
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Manager

Relationship

We work with our IT people, who work with MedSitter when there are IT issues. MedSitter's people...

Apr 2023
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Manager

Value

There is a staffing shortage across the healthcare continuum that is not just with nurses but also...

Apr 2023
||
(0)
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Manager

Relationship

When we have had to replace carts or needed parts for the carts, MedSitter has shown up pretty...

Apr 2023
||
(0)
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Manager

Relationship

MedSitter has been fairly receptive, and they have delivered on what they have said.

Apr 2023
||
(0)
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Manager

Relationship, Product

From a financial perspective, we have been pleased with MedSitter's collaboration.

Apr 2023
||
(0)
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Manager

Product

After upgrading MedSitter Remote Patient Observation, we had some issues with monitors not coming...

Apr 2023
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(0)
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Manager

Product

It would be great if the resolution on the product's screens were improved; it is hard to see some...

Apr 2023
||
(0)
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Manager

Value

One of our goals with MedSitter Remote Patient Observation is to reduce the utilization of in-person...

Apr 2023
||
(0)
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Manager

Product

Once end users get used to MedSitter Remote Patient Observation, the users find the product pretty...

Apr 2023
||
(0)
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Manager

Relationship

Sometimes there have been conflicts about where to go to get help from MedSitter. The product has...

Apr 2023
||
(0)
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Manager

Operations

The vendor offers training at the start and then throughout the engagement. We have great contact...

Apr 2023
||
(0)
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Manager

Relationship

When I called the support team, I had to wait on hold for somebody for several minutes.

Apr 2023
||
(0)
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Manager

Product, Value

One positive aspect of the product is that we can monitor the patient virtually instead of doing...

Apr 2023
||
(0)
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Manager

Product

One negative aspect of the product is that when someone is using the system and monitoring multiple...

Apr 2023
||
(0)
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Manager

Product, Product, Value, Value

We are able to observe more patients with fewer people by utilizing MedSitter Remote Patient...

Apr 2023
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(0)
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Manager

Loyalty, Loyalty, Product, Product

A recent update improved the functionality and user friendliness of the product a lot. We are...

Apr 2023
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(0)
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Manager

Product, Product

If any other facility is looking for a medium through which to watch patients, I would definitely...

Apr 2023
||
(0)
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Manager

Relationship, Relationship

As long as we have behavioral patients, we will always have a need for a sitter and for the product....

Apr 2023
||
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Manager

Loyalty, Loyalty, Relationship, Relationship

We selected MedSitter Remote Patient Observation because of the research as well as the ease with...

Apr 2023
||
(0)
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Nurse

Relationship, Relationship

From a daily operations perspective, MedSitter is great with technical support. The vendor...

Apr 2023
||
(0)
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Nurse

Value, Value

MedSitter doesn't charge excessively for every little thing. We call the vendor and their support...

Apr 2023
||
(0)
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Nurse

Product, Product

One of the things that we want to see improved is the reporting functions. We have some concerns on...

Apr 2023
||
(0)
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Nurse

Loyalty, Loyalty

MedSitter is working on putting out a new interface, and we hope that interface is going to help us...

Apr 2023
||
(0)
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Nurse

Value, Value

MedSitter's product has reduced the number of people sitting in rooms with patients. Patients that...

Apr 2023
||
(0)
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Nurse

Value, Value

We have 2 observers watching up to 10 patients using MedSitter's product. Before, we had to have 3...

Apr 2023
||
(0)
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Nurse

Operations, Operations

The company was very responsive during the implementation and the preimplementation work. MedSitter...

Apr 2023
||
(0)
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Nurse

Product, Product

The product has more potential than what we are using it for. There are a lot of variables,...

Apr 2023
||
(0)
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Nurse

Loyalty, Loyalty, Operations, Operations, Value, Value

When the hospital first introduced the product, I dug in my heels and was against the product. I...

Apr 2023
||
(0)
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Nurse

Loyalty, Loyalty, Value, Value

I only saw one other system that was similar to MedSitter's product. That other system had a lot...

Apr 2023
||
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