Remote Patient Observation Commentary
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Subject Expert
Trey Dye
Research Director
Commentary Summary
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User Commentary
Loyalty
We hope to see decreased falls with increased video monitoring. We are meeting that. We also hope to...
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Product, Value
One issue that we still run into is that a lot of our transitional care units in other facilities...
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Operations
Collette Health will send us updates, but maybe sometimes it would be nice for them to touch base...
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Product
If Remote Patient Observation could integrate with our EHR, that would be very beneficial. It is...
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Loyalty, Product
Collette Health provides video monitoring solutions for keeping our patients safe within their...
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Relationship
Collette Health hears our requests and a lot of times is able to implement those changes. There are...
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Product
Some feedback I would give Collette Health would be to help me calculate and define measurable...
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Product, Value
Collette Health provides us with the technology to allow virtual patient monitoring. They also...
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Product
There have been a lot of new feature updates and enhancements for Remote Patient Observation. The...
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Product
I know a lot of integration things are possible and available for Remote Patient Observation. I just...
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Loyalty, Product
We think of Remote Patient Observation mostly for falls, though it is also used less often for...
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Loyalty, Product
Third Party Join is the most recent feature for Remote Patient Observation. Third Party Join allows...
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Operations
The advice I would give others implementing Remote Patient Observation is that whoever is leading...
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Relationship
Key strengths of Collette Health in particular are their communication and response. We have a...
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Product
We especially use the Remote Patient Observation carts when we don't have an in-person companion...
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Value
It was harder than we expected it would be to gather data on how much the solution was saving us...
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Product, Value
We saw outcomes with Remote Patient Observation immediately. For example, with the number of carts...
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Operations
A lot of people feel like the system is very easy to use, and Collette Health did a really good job...
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Relationship
Collette Health is really amazing at customer service. If our observers are having technical issues,...
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Product
There was an issue with Remote Patient Monitoring where clinicians were in the room and could not...
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Product, Value
The specific outcome we expected to achieve using the tool was help with our staffing, and the...
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Relationship, Operations, Product
The biggest thing a customer has to do to be successful with Remote Patient Observation is have the...
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Product, Value
I have no issues with Remote Patient Observation. Our usage is pretty good, and we are covering a...
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Product
The big improvement that went live within the last year in Remote Patient Observation was presence...
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Product
Remote Patient Observation is very easy to use, and we haven't had too many connectivity issues or...
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Product
There is a nice feature in Remote Patient Observation where at any time, we can check on the pods....
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Operations, Product
Remote Patient Observation is only as good as the people watching. If we are having trouble with the...
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Relationship, Value
Collette Health has been great at assisting us. When we had camera issues, they sent us replacement...
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Product
Remote Patient Observation is not integrated with anything, but it is able to provide a sitter. We...
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Relationship, Operations
Collette Health has done a great job with implementing our services. However, we are having a little...
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Relationship, Operations
Collette Health is very impressive. They have done well. Their team is fantastic. The support is...
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Product, Value
An outcome we have seen from using Remote Patient Observation is fall prevention. We have also seen...
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Culture, Loyalty, Operations, Product
We like the solution. My organization as a whole didn't shop around. This was the first solution...
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Product
We have the AI detection feature for the observer where the camera can pick up whether the...
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Operations, Product
There are some connectivity issues with Remote Patient Observation, and it could be that the...
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Relationship
Collette Health’s customer service is great. Their turnaround time and responses are great. If the...
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Product
The system isn’t integrated with the EHR. We would like Epic integration. However, the price tag...
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Relationship
Collette Health’s support team is very timely. They let us know of the updates, but sometimes when...
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Product
An area of improvement for Collette Health is working a bit with the AI because that side is a...
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Product
The success of a customer with this solution is really about the culture in their organization....
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Loyalty, Value
Our main goals here are a reduction in the dollars spent on physical one-to-one sitters and then a...
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Operations
The vendor has a whole algorithm and timeline, and they give those out to the organization as part...
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Loyalty, Product
Our ability and our culture here to use the system may be impaired, but the actual solution does...
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Relationship, Product, Value
Collette Health offers a quality product that really promotes patient safety. The vendor listens to...
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Relationship
I really don't have any issues. Collette Health is very receptive and communicates well. Anytime...
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Relationship
I would tell someone definitely give Collette Health a chance if the vendor is something that they...
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Relationship, Product
Some people have issues with Remote Patient Observation. The issues are more user things and not...
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Operations, Value
We utilize Collette Health's telesitter system to monitor our patients. The vendor provides the...
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Loyalty, Relationship, Product
Collette Health is proactive in trying to think of what we might need or how they can make the...
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Relationship
Collette Health is very innovative and attentive to our needs. They always want to know what else...
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Relationship, Product
I haven't had any issues with Collette Health besides some connectivity problems, but I don't really...
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Operations, Product
My advice to others would be really train the clinical staff well on when to use Remote Patient...
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Product, Value
The top things I would expect from Remote Patient Observation are clinical and financial outcomes....
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Loyalty
My satisfaction might drop a point over the next year only because we started with a smaller number...
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Operations
Collette Health has such a structured, well-thought-out plan, so I would tell others to go exactly...
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Loyalty, Product, Value
I don't have numbers, but I was told that our patient falls have significantly dropped on the floors...
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Relationship
Collette Health didn't just give us a product and then drop us. They do have a great support system...
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Relationship, Product, Value
Remote Patient Observation allows us to have one team member observe a group of low-risk, kind of...
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Loyalty, Product
Collette Health offers AI, but it is an upgrade that they are doing right now, so it has not been...
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Relationship
Collette Health has definitely improved with communication. Over the past year, Collette Health has...
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Product
In terms of specific upgrades for Remote Patient Observation, a lot of the upgrades are just...
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Value
Collette Health could have a cheaper rate for using their staff. We haven't had to yet, but we have...
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Product
Collette Health does quarterly updates, and they have added a couple of different features that we...
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Loyalty, Value
We chose Collette Health because of multiple factors, including affordability. A big thing is...
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Loyalty, Product
Having the system interface with our EHR would be great. The system is not fully integrated with our...
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Product, Value
Collette Health has negatively impacted our staffing because we have had to pull patient sitters....
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Relationship, Product
Collette Health really does look for solutions when there are issues, and we haven't had any. Their...
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Operations
I can't remember who came to us to train our staff members on the system, but that person was...
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Loyalty, Product
We had more IT issues with Remote Patient Observation than we used to have with on-premises...
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Loyalty, Operations
One thing that caught us off-guard with the system was that we were not aware that the people...
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Operations, Product
The whole process of signing people on the system is pretty easy, and the system's equipment is easy...
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Relationship
I would like Collette Health to make sure that they have an ear open to any of our concerns. The...
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Loyalty, Relationship
I think that Collette Health will have new technology. We touch base with the vendor regularly, and...
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Operations
To be successful with the system, organizations must embrace its technology. They need to make sure...
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Relationship
We have had a few issues with a couple of Collette Health sitters. The vendor has been very...
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Product
One of the strugles with using Remote Patient Observation is when we take a sitter off of a patient,...
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Loyalty
Our hope is to keep our patients safe. The fact is we can't find qualified individuals, so Remote...
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Relationship
Collette Health responds quickly. I don't want to have to chase people down and be told we have to...
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Product, Value
Remote Patient Observation has assisted us so that we haven’t had to employ additional personnel to...
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Relationship, Product, Value
Collette Health has been a good partner. It has been very easy to work with them. I like that we can...
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Product
Collette Health does more than we utilize them for. But they offer a contemporary patient-centric...
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Loyalty
From an outside organization, some of us had experience with a different vendor that worked for us....
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Loyalty
With Remote Patient Observation, we would really like to see a reduction in falls, FTE spend on...
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Relationship, Operations
Collette Health has been supportive. The in-person training was helpful. The company’s staff is an...
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Operations
We had a bit of a stretch where Collette Health had some significant staff turnover during our...
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Loyalty, Product
One opportunity for improvement that Collette Health is working on is the ability to have fixed...
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Loyalty, Product, Value
Collette Health’s strengths are features and functionality specific to telesitting, patient safety,...
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Loyalty
I would tell potential customers that Collette Health has been pleasant to work with and that their...
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Loyalty
We did an RFI with several vendors. Our decision was between Collette Health and another vendor....
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Product
Collette Health underpromises and overdelivers. They just keep lower expectations and keep chipping...
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Relationship
Collette Health doesn’t actively have too many technical issues. The vendor is relatively stable. We...
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Value
Remote Patient Observation is what it is. Initially, what we were looking for was a way to reduce...
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Product
From having the dialogue back and forth between the consistent meetings that we have with Collette...
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Product, Value
We have the sitting piece to help with redirectable patients requiring one-to-one observation...
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Product, Value
The outcomes we expected from Remote Patient Observation were with patient safety and allowing the...
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Product, Value
I would say definitely the reporting structure of events has gotten more streamlined for us. We have...
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Operations, Product
End users of Remote Patient Observation don’t like the feeling of potential delays, and the delays...
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Relationship
The advice I would give potential customers of Remote Patient Observation is to really just describe...
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Loyalty, Relationship
I'm not sure why we selected Collette Health. I wasn't part of the selection phase, and I'm not...
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Product
Remote Patient Observation is easy to use for the staff, and that is one of the pluses for it. The...
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Product
An opportunity for improvement is maybe with the actual machines. Sometimes they lag, and updates...
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Operations
Organizations looking to implement Remote Patient Observation need to have somebody administrative...
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Operations
Remote Patient Observation is a fast implementation product. We implemented it very quickly and...
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Loyalty
Remote Patient Observation is an integrated process with our health system. It was suggested that I...
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Product, Value
We are the floor that uses Remote Patient Observation the most. We use it mainly as an assistant...
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Relationship, Operations
Collette Health is easy to communicate with if we have an issue. We do a regularly scheduled call...
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Operations
The only thing that was an opportunity for improvement was when we did the rollout, we didn't have...
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Loyalty, Product
Our primary focuses are fall prevention and overall patient safety, so the sitter will be placed in...
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Relationship
We meet with Collette Health regularly, so if there is any new functionality, like third-party join,...
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Loyalty
Collette Health provides continuous monitoring of patient safety using two-way audiovisual devices....
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Relationship
Anytime I have questions, Collette Health gives prompt responses. If we don't have something that we...
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Product
Remote Patient Observation doesn't integrate with our EHR or with our nurse call system, and that is...
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Product
The AI piece is not perfect yet. There are ways around the AI feature in Remote Patient Observation....
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Relationship, Operations
When we do our regularly scheduled meetings to touch base with Collette Health, we talk to people at...
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Loyalty, Product
I think this is coming, but we have talked about having a breaking signal so that we can pick out...
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Relationship, Product, Value
Prior to using Remote Patient Observation, we were already on a similar program, so to me, we just...
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Product, Value
We use Remote Patient Observation for sitting. We have virtual sitters sitting in a room and...
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Relationship, Product
I don't necessarily see a ton of proactivity from Collette Health. They have created a product that...
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Product
I would say that with the solution itself, I do like that we have added AI for the monitoring...
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Relationship
Collette Health’s strength is tech support. Collette Health’s support is very quick and timely. We...
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Operations
We had ongoing training from Collette Health, and it just didn't quite align with our current...
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Value
Collette Health has not pulled any stunts, like offering new services, letting us trial them, and...
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Operations
I don't believe Collette Health keeps all promises, but their customer service and implementation...
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Product
Remote Patient Observation does not integrate with any other system in our hospital. Every one of...
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Product
Remote Patient Observation does what the vendor says it will do and what we want it to. It watches a...
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Product
I would highly recommend that my peers know what they really want from Collette Health’s tool and...
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Loyalty
If things continue to go well and we are able to increase our usage and expand our staffing the way...
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Product
Collette Health is trying to introduce artificial intelligence in small ways, but we don't use it....
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Loyalty, Product
Remote Patient Observation is not integrated with our EHR, and that is an issue and a point of...
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Culture
In a meeting with one of the people from Collette Health, when I asked whether EHR integration was...
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Loyalty, Product, Value
I don't know that the system has helped us achieve better outcomes with any of the new experiences,...
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Product
The measurable benefit is the early detection and lack of patient falls. I'm not noticing a huge...
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Product
We have a reporting system we use that is separate from MedSitter. Anytime we have an event that may...
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Product, Value
Our adaption of nursing acceptance and willingness to use Remote Patient Observation has been really...
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Product
We have Collette Health automatically send us an analytic report once a month. What is really...
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Culture
I don't appreciate how when Collette Health thought our contract was ending, they were willing to...
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Relationship
Collette Health has an excellent customer service department. I enjoy working with a couple of their...
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Product, Value
Staffing has affected things. The first year we did the monitoring, I came in on shifts just to keep...
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Relationship
I don't know that Collette Health’s service is proactive. I don't get any alarms when something is...
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Loyalty
The Department of Health really looks at documentation extensively; they were not satisfied with our...
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Value
Clinically, the system has allowed us to maintain a level of observation. The GP staff here has...
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Product
We use Remote Patient Observation as an adjunct to our one-to-one sitter program to monitor patients...
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Product, Value
The solution has only impacted sitting shortages because we don't use the system for suicide...
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Loyalty, Product
Collette Health has their own platform that is very user friendly and geared towards the observer to...
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Relationship
The Collette Health team really does a great job with their involvement and making sure that their...
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Product, Value
The part I'm struggling with when it comes to driving tangible outcomes is whether Collette Health...
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Value
Collette Health is fantastic. I think Remote Patient Observation is a good option. There is...
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Product, Value
Remote Patient Observation is a virtual center platform that helps us create an environment in our...
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Loyalty, Relationship
I think the big thing with Collette Health was that we liked the face-to-face interaction between...
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Loyalty
I think the system is part of our long-term plans. I don't think that is going to change anytime in...
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Operations
Collette Health’s strengths are the simplicity of the product and their overall customer service. I...
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Product
I don't know that Remote Patient Observation really does integration. Collette Health has been...
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Loyalty, Value
One of the key items we are shooting for is to have net FTE savings of a certain value. That drives...
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Relationship, Operations
To be successful with Remote Patient Observation, I think the biggest piece has to do with internal...
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Relationship, Product
The vendor really hasn't added new technology at the moment, but I guess there have been upgrades....
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Product, Value
An outcome we have seen from this product is a reduction in falls. Also, we don't have to have...
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Product
We probably need a bit more guidance related to documenting things within the record. But we are...
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Loyalty
We will probably stay with Collette Health. We are not going to get new technology. As far as...
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Relationship
Collette Health’s customer service can’t be beat. They do a really good job meeting our needs in a...
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Product, Value
We have really good standards, and we make sure we do right by our patients if they should have a...
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Product, Value
We have seen an increase in our video usage and a decrease in our sitter usage by using Remote...
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Product, Value
One outcome that we have seen from using the product has been a decrease in falls. We have had some...
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Relationship
I hear about things later than other people. Collette Health may be reaching out to my manager more...
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Product
We have worked with Collette Health for a long time, but we have had some issues where their...
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Product, Value
Using Remote Patient Observation, we have definitely seen a decrease in one-to-one connections and a...
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Operations, Product
Collette Health sends us pictures to show us what the upgrades are, how Remote Patient Observation...
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Relationship, Product
The connectivity of Remote Patient Observation could be better. Sometimes the devices seem to drop....
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Relationship
If a few people put a suggestion in, Collette Health goes back when it is time to upgrade and...
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Relationship
Remote Patient Observation is a good product. Reporting is always important for me. Collette...
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Product, Value
Remote Patient Observation is a great solution to help monitor patients who are easily redirected,...
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Relationship
Collette Health has opportunities for improvement, but they are very good at communicating with us,...
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Relationship, Operations
Collette Health met with our IT department, and then our IT department acted as superusers to train...
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Relationship, Operations
Collette Health has been great and very helpful. I can reach out to them anytime with any questions...
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Product, Value
Overall, Remote Patient Observation has been very beneficial. We use our own staff to cover it, and...
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Product
Remote Patient Observation is kind of nice because nothing is hosted. Everything is cloud based, so...
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Relationship, Value
Everything in the system is hardware based, and we seem to get a lot of tickets about cameras and...
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Relationship
We don't usually talk to individuals at Collette Health. There isn't anyone from Collette Health who...
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Value
The system has helped with our staffing shortages for sitting big time. It has also helped us out on...
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Product
Our EHR is not integrated with the Remote Patient Observation solution. Collette Health uses a third...
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Relationship, Product
We do have some downtime and unforeseen things that come up with the Remote Patient Observation...
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Product, Value
Like everyone else, we are experiencing staffing issues with both nursing staff and ancillary staff....
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Culture, Relationship, Value
We have an account representative from Collette Health, we have had site visits from a couple of...
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Relationship, Product
Collette Health has definitely tried to focus on the analytics portion of the Remote Patient...
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Loyalty, Value
We are replacing the Remote Patient Observation solution because if we are already going to pay for...
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Product
The Remote Patient Observation tool has sitter detection that is integrated into the software to...
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Relationship
Collette Health fulfills their promises, but the time frame for that happening is really up for...
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Product
One of the most liked features of the platform is that it is a little more personal than just having...
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Product
Collette Health has improved the software system and the interface of Remote Patient Observation and...
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Relationship
Collette Health is good. When we call their help center, they usually resolve our problems. We try...
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Relationship, Product
One of the bigger concerns is communication when we are trying to get help in a room when we need...
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Product
We do catch a lot of things with Remote Patient Observation in terms of falls and safety issues that...
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Operations, Product
Some people are better at using the system than others, but most people seem to catch on to the...
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Product
There is always room for improvement. The camera with the product sometimes goes in and out or is...
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Product, Value
The product takes somebody off our floor. We lost a staff member to the product. We didn't gain one....
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Product
The product is easy to use. Users wear a headset, and they can talk to the patients, click back and...
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Relationship
I like that I can reach out to Collette Health when I am having issues. They are staffed, and we...
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Product, Product, Value, Value
Remote Patient Observation has cut down on the number of one-to-one sitters that we need, and that...
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Product, Product
The one thing that consistently comes across the board for the AI features in Remote Patient...
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Relationship, Relationship, Operations, Operations
Collette Health explained things very well in a one-on-one meeting before an upgrade. They were very...
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Relationship, Relationship, Operations
Collette Health is very responsive to our needs. They try hard to listen to us and accommodate our...
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Relationship, Relationship, Product, Product, Value, Value
I recommend Remote Patient Observation because I think it is a good investment. There are a few...
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Relationship, Product
Collette Health provides upgrades every so often, and as they get feedback from their customers, it...
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Relationship, Relationship, Operations, Operations, Product
Using the software takes a bit of time, just like with anything else, because there is a lot to...
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