CGM APRIMA EHR/PM – Small Practices Commentary
Filtered view: All

Subject Expert
Chris Clune
Research Director
KLAS Research Director - Chris Clune
 
View Advanced Filters
Advanced Filters
Ownership Filters
Job Level
Comment Type
Overall Satisfaction
Click stars to filter
By Month
1
6
12
24
36
By Date Range
Comment Categories

Preferences

   Bookmark

Commentary Summary

Positive
##%
Neither
##%
Negative
##%
to see the full dataset.

If you don't have a login, getting started is easy.

Provider Organizations
Fill out our registration form to verify your organization.
HIT Companies
Contact a KLAS representative for plans and pricing.

User Commentary

Sort by   
Manager

Operations

We paid for training from CompuGroup Medical US a while ago. The training wasn’t cheap, and I...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

Things were really good until CompuGroup Medical US let pretty much all of their main people go...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty

I love the system. I love how we can change things, and I know everything about the system, but...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

I have a different opinion than some providers on the ease of use of the system; I think the system...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations, Product

Some of the training from CompuGroup Medical US is outdated because sometimes the system doesn't...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty

We are expanding, growing, and getting to the point where we may be partnering with a larger system...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty

If CompuGroup Medical US could do things differently or if we could do something with money to make...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product, Value

I would buy the system again; that just depends on the scenario. The product is a very good EMR. It...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Support is the thing that has declined the most. I have had a lot of trouble recently getting ahold...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Culture, Value

For what we pay, the system is great. I haven't been charged extra for a lot of stuff. If the system...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

We used to be able to call the vendor and get somebody on the phone who would be able to help us....

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

The vendor doesn't do any ongoing training; they send out an email.

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Product

We have been with the product for a very long time. Originally, we had our own server, which had its...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Product, Value

The system doesn't integrate with anything. It is very old. We are going to ride it out, but just...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Relationship

CompuGroup Medical US has the worst service for an EMR system. In terms of the vendor's level of...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Product

The product is fine. It is easy for us to use because we are used to it. We have a contact person...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Value

I wouldn't mind paying a flat, up-front cost, but there are a lot of things that are not included in...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

I wish the product would preload all of the new codes that are payable. If it could recommend what...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Operations

The implementation was horrible. The training was not very good. The trainer didn't understand what...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Culture, Product

The product doesn't work as promoted because trying to send an electronic prescription or look for...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Relationship

I have support tickets that have been open for months. We call the support people and ask them about...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Product

CompuGroup Medical US added a favorites tab, and we can click on the screens and options and add...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

The new home page in CGM APRIMA EHR gave me the option to have multiple distinct pages, so I set...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Part of CGM APRIMA EHR/PM requires a certain certificate, and it expires every couple of years. We...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty

When CGM APRIMA EHR/PM was owned by Aprima, we were using all possible features, like patient...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Culture, Value

CompuGroup Medical US is up front about costs, but I don't agree with them. Sometimes I get surprise...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

The latest upgrade in CGM APRIMA EHR/PM was very smooth, and the person who does that part of the...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations, Product

CGM APRIMA EHR/PM is simple for me. There is a field for the name, and I just put the name there....

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Value

The system isn't helping us. We hired new providers and had to buy new licenses. We are using the...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations, Product

CompuGroup Medical US did an upgrade without telling us and changed the front page of the software;...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Product

In the new version of CGM APRIMA EHR/PM, we would think that the manage-patients section would be...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations, Product

We went from an in-house server scenario to CompuGroup Medical US hosting us, and that actually went...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Value

We don’t use the product a lot because it is not very good. CGM APRIMA EHR is terrible. It has never...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

CompuGroup Medical US doesn't provide training. If we call and ask, we will get some information,...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Value

We would not buy the product again. Primarily for our specialty, there are better solutions out...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Value

CompuGroup Medical US could improve by not charging for every little thing. They could also have...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Loyalty, Value

The service is horrendous and the relationship is terrible. The vendor sees us strictly as a...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Relationship

It is insulting what CompuGroup Medical US does when we are behind by a day in paying them. They...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Product

I don’t think that CompuGroup Medical US beta tested their last upgrade well enough at all because...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Product

The clinical end is not difficult to use in CGM APRIMA EHR, and that is probably the only reason...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Relationship, Product

CompuGroup Medical US has certainly not grown over the years since we purchased their product. There...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Relationship

There are zero proactive components with CompuGroup Medical US. Everything is reactive, and even the...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

This product is very user friendly. That is what people are looking for. People don't have a lot of...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Product

I would like to be able to use CompuGroup Medical US' patient portal for making payments. A lot of...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Culture, Value

The vendor just had a substantial rate increase. They charge for every little thing. They have...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

When we have upgrades, most EMR vendors at least do a video call with us to tell you about what...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

When we had our previous EMR, we had an ancillary product that interfaced with the EMR for patients...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Operations

The system can do much more than what we are using it for, and we would use it more had we received...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

I would like the vendor to send us a monthly newsletter to tell us about changes to keep their...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations, Product

I have recommended the system. I would tell others who were looking at the system that it is fairly...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

It takes a long time for us to get hotfixes from the vendor, but that might just be the nature of...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

The vendor's customer support is great. I never have to wait long for my calls to get picked up. If...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

The system's implementation and upgrades are pretty seamless. I don't know that there is much more...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Our relationship with the vendor is up and down. Sometimes, the vendor is good and we can trust...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

We would like to receive some training from the vendor. CompuGroup Medical US has a training...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations, Product

The system is simple and easy to use. We like that about it. It is easy to train people on the...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

The vendor's communication gets lost because we don't have a representative from them. It isn't that...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

We are really good about changing things when we have to, but the vendor isn't good about...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

We wouldn't ask for any additional things for the system out of the box. The product has what users...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Operations, Product

The product was a little overwhelming at first. It does take a moment to learn, but once people know...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Relationship

CompuGroup Medical has IT people to help when I have a problem, and they are pretty good with...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Product

With the system, I have access on my computer to the reports, like the financial summary, the...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Culture

In terms of delivering new technology, CompuGroup Medical US is ahead of the game most of the time....

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

On the technology side, the vendor has a good support system, but sometimes the support is slightly...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Product

At the end of the day, I love the system. I would definitely recommend it, and I would buy it again...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

The vendor keeps their promises within the confines of what they can do. However, there is a...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Culture, Value

There are still some functions that we are not using in the system, but I believe that the system...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations, Product

We are expected to do everything on our own when CompuGroup Medical US rolls out upgrades. We have...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Every time CompuGroup Medical US gets bought out, we encounter some issues, and there are always...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Product

We are one version behind. We will not upgrade to the newest version when the vendor first releases...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

To increase my overall satisfaction, the vendor needs to resolve issues faster. They respond in a...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Product

Our tickets are bigger builds, some of them because of Microsoft. There is a big issue right now...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

Overall, we are pretty happy with the product. What makes me really satisfied with the product is...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

For training, the vendor has all their classes and stuff. We schedule training at our own...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

During the COVID-19 pandemic, we had some very intense changes to our organization and the way we...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

The vendor has done several phone calls with our IT people to explain what everything is and to get...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Culture, Relationship

The system works as promoted. We haven't really experienced any long shortages or outages. The...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

The vendor's support people are very responsive and communicative. Our representative can solve 99%...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Product

Back in the day, we looked at multiple different EHR solutions. At the time, CGM APRIMA EHR/PM...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

The vendor's response time is terrible. The turnaround times and resolution times are awful. The...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

The vendor's people need to be more proactive. They aren't the friendliest group of people. About...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Culture, Value

The last year has been horrific in regard to the vendor's support. It has been bad since CompuGroup...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Value

I am learning that the vendor offers more things and am just finding out that there are little...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

CompuGroup Medical keeps all promises they make apart from the lack of communication we have had...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Value

The cost of the product is continuing to rise, but so is the cost of everything else. CompuGroup...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Culture, Loyalty

Ideally, we would like to have one EHR for our organization. I don't believe there is a product that...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty

At the time we bought the CGM APRIMA solution, I think it was probably the best software on the...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations, Product

We just did an upgrade to the new version of CGM APRIMA EHR, and we have had some learning curves. I...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations, Product

When we implemented a new upgrade, it worked great on CompuGroup Medical’s end, but I had issues on...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Product, Value

Our existing software was not set up how we needed for one area of our work, so we felt we needed...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

The initial training was really fast. CompuGroup Medical showed us what to do, and they had all the...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

I have to rate the quality of CompuGroup Medical middle of the road today because I am running in...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

 Download as Excel  Print / Save as PDF
Related Articles



​