CGM APRIMA EHR/PM – Small Practices Commentary
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Subject Expert
Chris Clune
Research Director
Commentary Summary
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User Commentary
Operations
We paid for training from CompuGroup Medical US a while ago. The training wasn’t cheap, and I...
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Operations
Things were really good until CompuGroup Medical US let pretty much all of their main people go...
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Loyalty
I love the system. I love how we can change things, and I know everything about the system, but...
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Product
I have a different opinion than some providers on the ease of use of the system; I think the system...
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Operations, Product
Some of the training from CompuGroup Medical US is outdated because sometimes the system doesn't...
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Loyalty
We are expanding, growing, and getting to the point where we may be partnering with a larger system...
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Loyalty
If CompuGroup Medical US could do things differently or if we could do something with money to make...
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Product, Value
I would buy the system again; that just depends on the scenario. The product is a very good EMR. It...
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Relationship
Support is the thing that has declined the most. I have had a lot of trouble recently getting ahold...
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Culture, Value
For what we pay, the system is great. I haven't been charged extra for a lot of stuff. If the system...
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Relationship
We used to be able to call the vendor and get somebody on the phone who would be able to help us....
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Operations
The vendor doesn't do any ongoing training; they send out an email.
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Loyalty, Product
We have been with the product for a very long time. Originally, we had our own server, which had its...
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Loyalty, Product, Value
The system doesn't integrate with anything. It is very old. We are going to ride it out, but just...
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Relationship
CompuGroup Medical US has the worst service for an EMR system. In terms of the vendor's level of...
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Relationship, Product
The product is fine. It is easy for us to use because we are used to it. We have a contact person...
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Value
I wouldn't mind paying a flat, up-front cost, but there are a lot of things that are not included in...
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Product
I wish the product would preload all of the new codes that are payable. If it could recommend what...
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Operations
The implementation was horrible. The training was not very good. The trainer didn't understand what...
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Culture, Product
The product doesn't work as promoted because trying to send an electronic prescription or look for...
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Relationship
I have support tickets that have been open for months. We call the support people and ask them about...
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Loyalty, Product
CompuGroup Medical US added a favorites tab, and we can click on the screens and options and add...
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Product
The new home page in CGM APRIMA EHR gave me the option to have multiple distinct pages, so I set...
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Relationship
Part of CGM APRIMA EHR/PM requires a certain certificate, and it expires every couple of years. We...
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Loyalty
When CGM APRIMA EHR/PM was owned by Aprima, we were using all possible features, like patient...
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Culture, Value
CompuGroup Medical US is up front about costs, but I don't agree with them. Sometimes I get surprise...
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Product
The latest upgrade in CGM APRIMA EHR/PM was very smooth, and the person who does that part of the...
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Operations, Product
CGM APRIMA EHR/PM is simple for me. There is a field for the name, and I just put the name there....
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Value
The system isn't helping us. We hired new providers and had to buy new licenses. We are using the...
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Operations, Product
CompuGroup Medical US did an upgrade without telling us and changed the front page of the software;...
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Loyalty, Product
In the new version of CGM APRIMA EHR/PM, we would think that the manage-patients section would be...
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Operations, Product
We went from an in-house server scenario to CompuGroup Medical US hosting us, and that actually went...
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Value
We don’t use the product a lot because it is not very good. CGM APRIMA EHR is terrible. It has never...
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Operations
CompuGroup Medical US doesn't provide training. If we call and ask, we will get some information,...
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Relationship, Value
We would not buy the product again. Primarily for our specialty, there are better solutions out...
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Relationship, Value
CompuGroup Medical US could improve by not charging for every little thing. They could also have...
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Loyalty, Value
The service is horrendous and the relationship is terrible. The vendor sees us strictly as a...
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Relationship
It is insulting what CompuGroup Medical US does when we are behind by a day in paying them. They...
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Product
I don’t think that CompuGroup Medical US beta tested their last upgrade well enough at all because...
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Product
The clinical end is not difficult to use in CGM APRIMA EHR, and that is probably the only reason...
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Relationship, Product
CompuGroup Medical US has certainly not grown over the years since we purchased their product. There...
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Relationship
There are zero proactive components with CompuGroup Medical US. Everything is reactive, and even the...
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Product
This product is very user friendly. That is what people are looking for. People don't have a lot of...
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Relationship, Product
I would like to be able to use CompuGroup Medical US' patient portal for making payments. A lot of...
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Culture, Value
The vendor just had a substantial rate increase. They charge for every little thing. They have...
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Operations
When we have upgrades, most EMR vendors at least do a video call with us to tell you about what...
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Product
When we had our previous EMR, we had an ancillary product that interfaced with the EMR for patients...
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Relationship, Operations
The system can do much more than what we are using it for, and we would use it more had we received...
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Relationship
I would like the vendor to send us a monthly newsletter to tell us about changes to keep their...
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Operations, Product
I have recommended the system. I would tell others who were looking at the system that it is fairly...
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Relationship
It takes a long time for us to get hotfixes from the vendor, but that might just be the nature of...
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Relationship
The vendor's customer support is great. I never have to wait long for my calls to get picked up. If...
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Operations
The system's implementation and upgrades are pretty seamless. I don't know that there is much more...
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Relationship
Our relationship with the vendor is up and down. Sometimes, the vendor is good and we can trust...
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Operations
We would like to receive some training from the vendor. CompuGroup Medical US has a training...
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Operations, Product
The system is simple and easy to use. We like that about it. It is easy to train people on the...
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Relationship
The vendor's communication gets lost because we don't have a representative from them. It isn't that...
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Relationship
We are really good about changing things when we have to, but the vendor isn't good about...
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Product
We wouldn't ask for any additional things for the system out of the box. The product has what users...
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Operations, Product
The product was a little overwhelming at first. It does take a moment to learn, but once people know...
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Relationship
CompuGroup Medical has IT people to help when I have a problem, and they are pretty good with...
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Product
With the system, I have access on my computer to the reports, like the financial summary, the...
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