CGM APRIMA EHR/PM – Small Practices
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Aaron Gleave
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User Commentary

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Analyst/Coordinator

Implementation and Training

With the product, there is an ease to finding all our information and training our staff. We have...

Jan 2023
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Analyst/Coordinator

Service and Support

If we need any type of support, the vendor is pretty quick to support us. They shoot notifications...

Jan 2023
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Manager

Implementation and Training

I have had to learn everything about the product on my own and have had to set everything up myself....

Jan 2023
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Manager

Service and Support

I have had a ticket in for over a month, and there is still no resolution. I have open notes with...

Jan 2023
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Manager

Other Observations & Comments

Our providers feel like we are not using the system to its fullest potential, but we don't know what...

Jan 2023
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Manager

Lessons Learned

I would tell a friend to make sure that they get the training they need to use the solution. The...

Jan 2023
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Physician

Other Observations & Comments

The system is user friendly and not difficult to navigate. There are a lot of options for setting up...

Jan 2023
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CEO/President

Service and Support

The support is archaic in a way. Sometimes we send an email and don't get a response. The vendor's...

Jan 2023
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CEO/President

Functionality and Upgrades

We would probably keep the software if it weren't for one piece that is terrible and killing our...

Jan 2023
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CEO/President

Functionality and Upgrades

The software works consistently, other than one time when it went down for two weeks. That was a...

Jan 2023
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CEO/President

Lessons Learned

It seems like the system is set up more for medical workflows than for behavioral health or...

Jan 2023
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CEO/President

Functionality and Upgrades

Aprima is awful in all areas. We want to move away from Aprima ASAP. Aprima's management is awful....

Dec 2022
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Manager

Functionality and Upgrades

We just had a big update, and it went very well. We didn't have any problems, and the computers...

Dec 2022
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Manager

Functionality and Upgrades

The speed at which we can change screens within the product and the ability to download reports and...

Dec 2022
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Manager

Service and Support

CompuGroup Medical US' support team keeps us informed as they work on things for us. If the fix is...

Dec 2022
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Manager

Relationship

We have had the same account manager for a long time. That seems to be the key to working with...

Dec 2022
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Manager

Technology

CompuGroup Medical’s system is a little archaic. There are a lot of other vendors out there in the...

Nov 2022
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Manager

Interfacing and Integration

CompuGroup Medical doesn't integrate with a lot of different companies or vendors. CompuGroup...

Nov 2022
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Manager

Other Observations & Comments

There are a lot of options and functions within the product, but not all of them are necessary for...

Nov 2022
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Manager

Service and Support

The vendor’s support is pretty helpful when we are on the phone with them. If the person who answers...

Nov 2022
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Manager

Service and Support

If the person who answers our phone call over at CompuGroup Medical’s support department doesn't...

Nov 2022
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Manager

Service and Support

We really don't have many bad things to say about CompuGroup Medical US other than that our meeting...

Nov 2022
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Manager

Functionality and Upgrades

CompuGroup Medical US has not been the flashiest company, but the company has been around for a long...

Nov 2022
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Manager

Functionality and Upgrades

Other vendors that we have looked at have had lists of medications to make sure there have been no...

Nov 2022
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Director

Future Outlook

We plan to stay with CompuGroup Medical US because I don't have the energy to change. And because I...

Nov 2022
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Director

Service and Support

We actually bought the APRIMA solution before the vendor was purchased, and since eMDs bought the...

Nov 2022
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Director

Service and Support

The vendor's support team is slow to respond to tickets and oftentimes does not understand the issue...

Nov 2022
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Director

Interfacing and Integration

CompuGroup Medical US will integrate up to a point, but there is some functionality available from...

Nov 2022
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Director

Technology

We get bugs from time to time. The product is not terrible, but it is just slightly above average. I...

Nov 2022
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Director

Implementation and Training

We find a lot of value in the training videos and webinars. We use them routinely as tools when...

Nov 2022
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Director

Implementation and Training

The training I had from CompuGroup Medical US was very good. Honestly, I do not think there is...

Nov 2022
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Director

Functionality and Upgrades

The billing side of the product is a bit confusing. There are a lot of steps, and I don't think we...

Nov 2022
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Manager

Implementation and Training

The downfall to CompuGroup Medical's training is that the vendor upgrades so quickly that the help...

Nov 2022
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Manager

Service and Support

I love CompuGroup Medical's programs; the vendor is just working out the kinks with their support....

Nov 2022
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Manager

Service and Support

CompuGroup Medical's communication, especially with their support team, is lacking and delayed. We...

Nov 2022
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Manager

Relationship

I would like to be able to contact the appropriate people we need for a problem. That is the biggest...

Nov 2022
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Manager

ROI / Cost

CompuGroup Medical offers a lot of extra services that another vendor would charge us for, so...

Nov 2022
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Manager

Functionality and Upgrades

I love the ease of use of CompuGroup Medical's product. I truly feel that even if someone does not...

Nov 2022
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Manager

Service and Support

The system is user friendly. The vendor provides the best help desk support out there. If I don't...

Oct 2022
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Director

Win/Loss - Why they were selected (by current clients)

We went with CompuGroup Medical because the decision came down to money, and they stood out the most...

Oct 2022
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Director

Relationship

We stand in a good position with CompuGroup Medical. Whenever I call or whenever I talk to anybody,...

Oct 2022
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Director

Relationship

CompuGroup Medical’s communication with the physician practices about upcoming changes is one of...

Oct 2022
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Director

Functionality and Upgrades

CompuGroup Medical could improve their product updates, specifically the speed of product updates...

Oct 2022
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Director

Other Observations & Comments

There are some things in the CompuGroup Medical system that we can configure ourselves, and there...

Oct 2022
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Director

ROI / Cost

CompuGroup Medical US does have additional costs for all of their extra offerings. Most of those...

Oct 2022
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Director

Other Observations & Comments

This system is a bit easier for providers to use than for the front office or administrative staff.

Oct 2022
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Director

Relationship

Each time we have reached out to an executive about the system, we have gotten a quick response....

Oct 2022
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Director

Implementation and Training

We recently received an email out of the blue saying that we needed to change over to CompuGroup...

Oct 2022
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Director

Implementation and Training

The setup for the system is very complex. Our old EMR was more of an old brick phone. We had a power...

Oct 2022
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Director

Other Observations & Comments

The vendor does frequent upgrades for the system. But many times with those upgrades, the vendor...

Oct 2022
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Director

ROI / Cost

The vendor should work more on achieving success with MIPS or quality payment programs. I think the...

Oct 2022
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Director

Service and Support

The vendor needs to have quicker responses to our issues. We have had some issues with their support...

Oct 2022
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Manager

Functionality and Upgrades

I love the product because of how user friendly it is. I love that an abundance of knowledge is...

Oct 2022
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Physician

Relationship

As the companies have merged and gotten larger, we have found that the responses to our issues are...

Oct 2022
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Manager

ROI / Cost

The solution isn't all-inclusive. We pay for everything separately, and that gets expensive. We...

Oct 2022
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Manager

Interfacing and Integration

We like that everything is integrated with the system. The system's EHR and PM sides are the same....

Oct 2022
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Manager

Interfacing and Integration

One thing that we would like to see the vendor improve would be their system's integration with...

Oct 2022
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Manager

Service and Support

The vendor has terrible phone support. It takes their people forever to respond to us, and...

Oct 2022
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Manager

Relationship

The vendor doesn't seem to want to work with their clients to provide the end results that their...

Oct 2022
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Manager

Functionality and Upgrades

The solution is the same product even if the original owners sold their company to an investor who...

Sep 2022
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Manager

Functionality and Upgrades

The reporting is not what it should be. I can go to another organization and get reporting that far...

Sep 2022
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Manager

Service and Support

The training is good, but the service has gotten worse since the mergers. With the acquisitions, the...

Sep 2022
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Manager

ROI / Cost

The vendor is consolidating their billing, and we thought that was going to be accomplished this...

Sep 2022
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Manager

Service and Support

When we call support, sometimes we are lucky enough to get one of the older people that have been...

Sep 2022
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Manager

ROI / Cost

CompuGroup Medical nickel-and-dimes us at times. The system is very much customizable to our...

Aug 2022
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Manager

Functionality and Upgrades

I would love to have patient interaction through the system. Things would be easier if the patients...

Aug 2022
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Manager

Relationship

I have a person that calls me to warn me about certain changes or upgrades. That person does a...

Aug 2022
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Manager

Service and Support

The vendor is trying their best. Now that CompuGroup Medical has taken over, I can see that they are...

Aug 2022
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Director

Functionality and Upgrades

I really like the chronic care management module for the EHR because it allows us to measure the...

Aug 2022
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Director

Functionality and Upgrades

We have been having the most issues with how the EHR goes through phases when, for whatever reason,...

Aug 2022
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Director

ROI / Cost

I wish we had started using the practice management services sooner. Now, I can pretty much...

Aug 2022
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Manager

Service and Support

The only negative thing about CompuGroup Medical is that the turnaround time with the support team...

Aug 2022
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Manager

Functionality and Upgrades

I have been happy with the service that I have received from CompuGroup Medical. I was looking for...

Aug 2022
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Manager

Relationship

We would like to be able to talk to a live person at eMDs and not have to rely on communicating only...

Jun 2022
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Manager

Service and Support

We have a good contact at Aprima who we can communicate with, request fixes from, and get...

May 2022
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Manager

ROI / Cost

I have not noticed any changes from Aprima to eMDs. Everything has remained the same with no bumps.

May 2022
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Manager

Functionality and Upgrades

We have been able to personalize the Aprima system to our own needs and workflow. We are a specialty...

May 2022
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Manager

Relationship

We have been with the system for a long time. We have seen the good, the bad, and the ugly. Things...

Apr 2022
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Manager

Lessons Learned

I was very happy that I talked my doctors into having our server in-house for the eMDs system. Last...

Apr 2022
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Manager

Service and Support

If I could change anything, it would be to have the support people resolve things in a timelier...

Apr 2022
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Manager

Functionality and Upgrades

What I like the most about the EHR is how user friendly it is. It is, by far, the easiest EHR I have...

Apr 2022
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Manager

Functionality and Upgrades

On the scheduling and billing side, the system is easy to use. It does as well as any other practice...

Apr 2022
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Manager

Relationship

I like the fact that I have relationships with a lot of the people at eMDs, including some senior...

Feb 2022
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Manager

ROI / Cost

I may be a little overly sensitive, but I feel that sometimes I get nickel-and-dimed. That may be my...

Feb 2022
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Manager

Service and Support

From time to time, I would like to see a little quicker response from eMDs’ support team. Usually,...

Feb 2022
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Manager

Other Observations & Comments

I am looking forward to the resumption of the Aprima User Conference and seeing all of my Aprima...

Feb 2022
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Director

Functionality and Upgrades

We felt that eMDs' direct messaging functionality would be timesaving because a provider puts in an...

Feb 2022
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Director

Service and Support

eMDs has a lot going on that we don’t necessarily make use of. My understanding is that we can...

Feb 2022
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Director

ROI / Cost

Everything costs extra with eMDs. There haven’t been unexpected costs. But we are paying eMDs a lot...

Feb 2022
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Manager

ROI / Cost

The cost of everything has gone up with the vendor. Their annual service fees and interface fees...

Feb 2022
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Manager

Service and Support

We used to have the ability to just email the support team. When we call the vendor directly, they...

Feb 2022
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Manager

Implementation and Training

I am not a fan of the vendor's training anymore. We get training through someone internal to our...

Feb 2022
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Manager

Functionality and Upgrades

I opened a case recently, and there were several different programs needed in order to function and...

Feb 2022
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Manager

Relationship

When we were due for a renewal, the vendor sent out an email, but it expired within 24 hours, so it...

Feb 2022
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Manager

Functionality and Upgrades

The system itself is functional and easy to use. There are a lot of benefits in that we can build...

Feb 2022
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