CGM APRIMA EHR/PM – Small Practices Commentary
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Subject Expert
Eder Lagemann
Research Director
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User Commentary
Product
There are things that one of our other vendors can do when it comes to updating insurance and...
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Product
It would be nice if CompuGroup Medical US had a platform that could do patient reminders and...
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Relationship
CompuGroup Medical US has gotten better over the last several months with their support. Part of the...
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Product, Value
CompuGroup Medical US is no help at all when it comes to driving tangible outcomes. We use another...
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Culture
CompuGroup Medical US frequently can't get their billing stuff right. Their invoices to us are...
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Product
Overall, the solution is fairly user-friendly, but the way that we have to do notes and physician...
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Operations
The older versions were much easier. I was highly satisfied with the ease of use, but with a lot of...
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Relationship
When the vendor learned of our issues previously, they reached out to us to fix their issues. The...
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Relationship
Rolling out a new version was a requirement to be able to get the premium patient portal. CompuGroup...
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Relationship
Usually, I know that the system went down and that there is a problem with it before the vendor ever...
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Culture, Product
The product almost always does everything that the vendor says it does, but every once in a while,...
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Relationship
Within the vendor’s organization, it seems like they sometimes don't read notes, and there isn't a...
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Relationship
Since the vendor sold out, some of their support levels have faltered; they used to be much better....
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Relationship, Product
The vendor is always great and ahead of the game, whether it be for new regulations that come down...
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Product, Value
At one point, I would have said that this was one of the better systems available when it comes to...
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Loyalty, Relationship
We have pretty much outsourced to third parties as much as we can to get away from using CompuGroup...
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Culture, Relationship
CompuGroup Medical US has a new inside sales representative for my area. That person does seem to be...
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Value
The one thing that CompuGroup Medical US is trying to sell right now is a kiosk solution so that...
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Loyalty, Operations, Product
I have always felt that the solution was user-friendly. It is pretty intuitive, but new staff...
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Relationship
I don't call CompuGroup Medical US’ customer support team because I never get anybody. Their...
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Relationship, Operations, Product
Upgrades for the solution are pretty seamless, but those don't happen very often. I have to go seek...
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Commentary Summary
Comment Type Breakout