CGM APRIMA EHR/PM – Small Practices
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User Commentary

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Manager

Relationship, Value

CompuGroup Medical US truly rescued our practice when one of our systems was discontinued. They...

May 2023
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Manager

Relationship

CompuGroup Medical US is so helpful, and their service is fantastic. The vendor's people are...

May 2023
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CEO/President

Product

Once the vendor was no longer Aprima, the system was reliable for the first few months. Since it was...

May 2023
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CEO/President

Loyalty, Relationship

We chose the vendor's system because it was highly rated among our peers. Soon after we signed up...

May 2023
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CEO/President

Culture, Loyalty, Relationship

One of the things that attracted us to the vendor in the first place was that we were promised that...

May 2023
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CEO/President

Relationship

I have worked with the vendor's leaders, but they are usually the people who tell me I am wrong and...

May 2023
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CEO/President

Loyalty, Loyalty, Product, Product

I would tell others that the product has problems. In the medical field, we need to know a patient's...

Apr 2023
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CEO/President

Relationship, Relationship, Product, Product

We are pretty happy with how the product supports our organization’s integration goals. CompuGroup...

Apr 2023
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Manager

Operations, Operations, Product, Product

The system is intuitive; it is not difficult to learn at all. I like that it is SQL based.

Apr 2023
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Manager

Loyalty, Loyalty

We had an issue that was something Aprima did with an update that caused some serious financial...

Apr 2023
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Manager

Culture, Culture, Relationship, Relationship

I made several attempts at reaching out to the vendor regarding a major issue that was caused by an...

Apr 2023
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Manager

Product, Product, Value, Value

We have had an issue in the system that began after an upgrade that affected our ability to create...

Apr 2023
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Manager

Relationship, Relationship

CompuGroup Medical could do better at customer support. They could be more responsive and timelier...

Apr 2023
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Manager

Operations, Operations

The system is pretty easy to use once we are trained on it. It seems that there are always five ways...

Apr 2023
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Manager

Relationship, Relationship

We are finding that things are not set up how they should be set up. Whether the vendor addresses an...

Apr 2023
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Manager

Relationship, Relationship, Product, Product

We would like to see more communication with the billers. We have to keep checking to make sure...

Apr 2023
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Manager

Value, Value

When we put tickets in for the vendor, we can't speak with anybody. No one gets back to us. The...

Apr 2023
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Manager

Relationship, Relationship, Product, Product

What has been most difficult for us to figure out is which group is under which. When we log in, the...

Apr 2023
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Manager

Relationship, Relationship, Operations, Operations, Product, Product

Sometimes we don't always update the system right away because CompuGroup Medical US' updates break...

Apr 2023
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Manager

Relationship, Relationship, Product, Product

Some of our biggest issues are with the pharmacy, the prescriptions, and the vaccines. CompuGroup...

Apr 2023
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Manager

Operations, Operations

CompuGroup Medical US doesn't train our staff for initial training. We train our staff. The vendor...

Apr 2023
||
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Manager

Operations, Operations, Product, Product

We have done a lot of customization to our EHR. If we were to start over, we wonder whether the...

Apr 2023
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Manager

Product, Product, Value, Value

The vaccine workflow is a huge time drain. So many EMRs nowadays have barcode scanners, and the...

Apr 2023
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Manager

Product, Product

The prescriptions get marked as ready to queue occasionally, and that is problematic. The...

Apr 2023
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Manager

Relationship, Relationship, Product, Product

We get lots of errors. With so many errors, the vendor says they have to see the workflow before...

Apr 2023
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Manager

Operations, Operations, Product, Product

We have trained a lot of new employees, and some of them have been on other EMRs. Many people...

Apr 2023
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Manager

Relationship, Relationship

Our support person has always been really helpful. The vendor's higher-level people do a good job...

Apr 2023
||
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Manager

Product, Value

It is complicated to get support for the online software we use to allow patients to schedule and do...

Apr 2023
||
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Manager

Relationship

The vendor's support used to be much better when they were a smaller organization. Since this...

Apr 2023
||
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Manager

Operations, Value

CompuGroup Medical US training is good, but it is very time consuming.

Apr 2023
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Manager

Relationship, Operations, Product

We have some trouble when we do upgrades, and CompuGroup Medical US blames our server but will not...

Apr 2023
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Manager

Loyalty, Product

Most of the time, the system has everything we need, but there are a few times when it doesn't work...

Apr 2023
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Manager

Value, Value

The product is very expensive. If we weren't so invested, we would probably go with something a...

Apr 2023
||
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Physician

Culture, Loyalty, Relationship

I don't know whether the product will be part of our long-term plans. The answer is maybe because...

Mar 2023
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Physician

Relationship, Product

The product is horrible on the billing side. My staff hates it. The functionality is not even close...

Mar 2023
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Physician

Product

There is no interoperability; that is horrible. What CompuGroup Medical may call interoperability is...

Mar 2023
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Physician

Loyalty, Product

The product's ease of use is good and is probably the only reason we are keeping the system. The...

Mar 2023
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Manager

Operations, Product

The EHR works for us. We are happy with it. We have issues with slowness, but that might have to do...

Feb 2023
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Manager

Product, Value

Compared to my last system, the EHR makes it easy for me to send medical records straight from the...

Feb 2023
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Manager

Relationship

The program does tend to have a few glitches, but overall, we get quick support and have never met...

Feb 2023
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Analyst/Coordinator

Product

The solution is user friendly and easy to navigate. It flows well. I can easily find things that I...

Feb 2023
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Analyst/Coordinator

Relationship

Our account representative has been pretty great, but the last couple of times I have reached out, I...

Feb 2023
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Manager

Relationship

The vendor's support has not been great. It takes a little longer than when the vendor was smaller....

Jan 2023
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Manager

Operations

I like that CompuGroup Medical US stays up-to-date. There are webinars, education opportunities, and...

Jan 2023
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Manager

Product

There are certain things I don't see working for our office, but everything the system has is fine....

Jan 2023
||
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Analyst/Coordinator

Relationship, Operations

With the product, there is an ease to finding all our information and training our staff. We have...

Jan 2023
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Analyst/Coordinator

Relationship

If we need any type of support, the vendor is pretty quick to support us. They shoot notifications...

Jan 2023
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Manager

Operations, Product

I have had to learn everything about the product on my own and have had to set everything up myself....

Jan 2023
||
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Manager

Relationship, Product

I have had a ticket in for over a month, and there is still no resolution. I have open notes with...

Jan 2023
||
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Manager

Product

Our providers feel like we are not using the system to its fullest potential, but we don't know what...

Jan 2023
||
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Manager

Operations

I would tell a friend to make sure that they get the training they need to use the solution. The...

Jan 2023
||
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Physician

Operations, Product

The system is user friendly and not difficult to navigate. There are a lot of options for setting up...

Jan 2023
||
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CEO/President

Relationship

The support is archaic in a way. Sometimes we send an email and don't get a response. The vendor's...

Jan 2023
||
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CEO/President

Product

We would probably keep the software if it weren't for one piece that is terrible and killing our...

Jan 2023
||
(0)
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CEO/President

Operations, Product

The software works consistently, other than one time when it went down for two weeks. That was a...

Jan 2023
||
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CEO/President

Product

It seems like the system is set up more for medical workflows than for behavioral health or...

Jan 2023
||
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CEO/President

Loyalty, Relationship

Aprima is awful in all areas. We want to move away from Aprima ASAP. Aprima's management is awful....

Dec 2022
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Manager

Operations, Product

We just had a big update, and it went very well. We didn't have any problems, and the computers...

Dec 2022
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Manager

Product

The speed at which we can change screens within the product and the ability to download reports and...

Dec 2022
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Manager

Relationship

CompuGroup Medical US' support team keeps us informed as they work on things for us. If the fix is...

Dec 2022
||
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Manager

Relationship

We have had the same account manager for a long time. That seems to be the key to working with...

Dec 2022
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Manager

Product

CompuGroup Medical’s system is a little archaic. There are a lot of other vendors out there in the...

Nov 2022
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Manager

Product

CompuGroup Medical doesn't integrate with a lot of different companies or vendors. CompuGroup...

Nov 2022
||
(0)
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Manager

Product

There are a lot of options and functions within the product, but not all of them are necessary for...

Nov 2022
||
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Manager

Relationship

The vendor’s support is pretty helpful when we are on the phone with them. If the person who answers...

Nov 2022
||
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Manager

Relationship

If the person who answers our phone call over at CompuGroup Medical’s support department doesn't...

Nov 2022
||
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Manager

Relationship

We really don't have many bad things to say about CompuGroup Medical US other than that our meeting...

Nov 2022
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Manager

Product

CompuGroup Medical US has not been the flashiest company, but the company has been around for a long...

Nov 2022
||
(0)
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Manager

Loyalty, Product

Other vendors that we have looked at have had lists of medications to make sure there have been no...

Nov 2022
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(0)
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Director

Loyalty

We plan to stay with CompuGroup Medical US because I don't have the energy to change. And because I...

Nov 2022
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Director

Culture, Relationship

We actually bought the APRIMA solution before the vendor was purchased, and since eMDs bought the...

Nov 2022
||
(0)
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Director

Relationship

The vendor's support team is slow to respond to tickets and oftentimes does not understand the issue...

Nov 2022
||
(0)
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Director

Loyalty, Product

CompuGroup Medical US will integrate up to a point, but there is some functionality available from...

Nov 2022
||
(0)
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Director

Product

We get bugs from time to time. The product is not terrible, but it is just slightly above average. I...

Nov 2022
||
(0)
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Director

Operations, Value

We find a lot of value in the training videos and webinars. We use them routinely as tools when...

Nov 2022
||
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Director

Operations

The training I had from CompuGroup Medical US was very good. Honestly, I do not think there is...

Nov 2022
||
(0)
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Director

Product

The billing side of the product is a bit confusing. There are a lot of steps, and I don't think we...

Nov 2022
||
(0)
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Manager

Operations

The downfall to CompuGroup Medical's training is that the vendor upgrades so quickly that the help...

Nov 2022
||
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Manager

Relationship, Operations

I love CompuGroup Medical's programs; the vendor is just working out the kinks with their support....

Nov 2022
||
(0)
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Manager

Relationship

CompuGroup Medical's communication, especially with their support team, is lacking and delayed. We...

Nov 2022
||
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Manager

Relationship

I would like to be able to contact the appropriate people we need for a problem. That is the biggest...

Nov 2022
||
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Manager

Value

CompuGroup Medical offers a lot of extra services that another vendor would charge us for, so...

Nov 2022
||
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Manager

Operations, Value

I love the ease of use of CompuGroup Medical's product. I truly feel that even if someone does not...

Nov 2022
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Manager

Product

The system is user friendly. The vendor provides the best help desk support out there. If I don't...

Oct 2022
||
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Director

Loyalty

We went with CompuGroup Medical because the decision came down to money, and they stood out the most...

Oct 2022
||
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Director

Relationship

We stand in a good position with CompuGroup Medical. Whenever I call or whenever I talk to anybody,...

Oct 2022
||
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Director

Relationship, Product

CompuGroup Medical’s communication with the physician practices about upcoming changes is one of...

Oct 2022
||
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Director

Product

CompuGroup Medical could improve their product updates, specifically the speed of product updates...

Oct 2022
||
(0)
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Director

Relationship, Product

There are some things in the CompuGroup Medical system that we can configure ourselves, and there...

Oct 2022
||
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Director

Culture, Value

CompuGroup Medical US does have additional costs for all of their extra offerings. Most of those...

Oct 2022
||
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Director

Product

This system is a bit easier for providers to use than for the front office or administrative staff.

Oct 2022
||
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Director

Relationship

Each time we have reached out to an executive about the system, we have gotten a quick response....

Oct 2022
||
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Director

Relationship, Operations

We recently received an email out of the blue saying that we needed to change over to CompuGroup...

Oct 2022
||
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Director

Operations, Product

The setup for the system is very complex. Our old EMR was more of an old brick phone. We had a power...

Oct 2022
||
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Director

Product

The vendor does frequent upgrades for the system. But many times with those upgrades, the vendor...

Oct 2022
||
(0)
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Director

Relationship

The vendor needs to have quicker responses to our issues. We have had some issues with their support...

Oct 2022
||
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Manager

Product

I love the product because of how user friendly it is. I love that an abundance of knowledge is...

Oct 2022
||
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Physician

Relationship

As the companies have merged and gotten larger, we have found that the responses to our issues are...

Oct 2022
||
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Manager

Culture, Value

The solution isn't all-inclusive. We pay for everything separately, and that gets expensive. We...

Oct 2022
||
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Manager

Product

We like that everything is integrated with the system. The system's EHR and PM sides are the same....

Oct 2022
||
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Manager

Relationship, Product

One thing that we would like to see the vendor improve would be their system's integration with...

Oct 2022
||
(0)
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Manager

Relationship

The vendor has terrible phone support. It takes their people forever to respond to us, and...

Oct 2022
||
(0)
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Manager

Relationship

The vendor doesn't seem to want to work with their clients to provide the end results that their...

Oct 2022
||
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Manager

Culture

The solution is the same product even if the original owners sold their company to an investor who...

Sep 2022
||
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Manager

Product

The reporting is not what it should be. I can go to another organization and get reporting that far...

Sep 2022
||
(0)
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Manager

Relationship, Operations

The training is good, but the service has gotten worse since the mergers. With the acquisitions, the...

Sep 2022
||
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Manager

Loyalty, Value

The vendor is consolidating their billing, and we thought that was going to be accomplished this...

Sep 2022
||
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Manager

Relationship

When we call support, sometimes we are lucky enough to get one of the older people that have been...

Sep 2022
||
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Manager

Value

CompuGroup Medical nickel-and-dimes us at times. The system is very much customizable to our...

Aug 2022
||
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Manager

Product

I would love to have patient interaction through the system. Things would be easier if the patients...

Aug 2022
||
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Manager

Relationship

I have a person that calls me to warn me about certain changes or upgrades. That person does a...

Aug 2022
||
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Manager

Loyalty, Relationship

The vendor is trying their best. Now that CompuGroup Medical has taken over, I can see that they are...

Aug 2022
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Director

Product

I really like the chronic care management module for the EHR because it allows us to measure the...

Aug 2022
||
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Director

Loyalty, Product

We have been having the most issues with how the EHR goes through phases when, for whatever reason,...

Aug 2022
||
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Director

Product

I wish we had started using the practice management services sooner. Now, I can pretty much...

Aug 2022
||
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Manager

Relationship

The only negative thing about CompuGroup Medical is that the turnaround time with the support team...

Aug 2022
||
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Manager

Product, Value

I have been happy with the service that I have received from CompuGroup Medical. I was looking for...

Aug 2022
||
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