CGM APRIMA EHR/PM – Small Practices Commentary
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Chris Clune
Research Director
KLAS Research Director - Chris Clune
 
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User Commentary

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Physician

Loyalty, Value

The service is horrendous and the relationship is terrible. The vendor sees us strictly as a...

Jan 2024
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Physician

Relationship

It is insulting what CompuGroup Medical US does when we are behind by a day in paying them. They...

Jan 2024
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Physician

Product

I don’t think that CompuGroup Medical US beta tested their last upgrade well enough at all because...

Jan 2024
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Physician

Product

The clinical end is not difficult to use in CGM APRIMA EHR, and that is probably the only reason...

Jan 2024
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Physician

Relationship, Product

CompuGroup Medical US has certainly not grown over the years since we purchased their product. There...

Jan 2024
||
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Physician

Relationship

There are zero proactive components with CompuGroup Medical US. Everything is reactive, and even the...

Jan 2024
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Manager

Product

This product is very user friendly. That is what people are looking for. People don't have a lot of...

Jan 2024
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Manager

Relationship, Product

I would like to be able to use CompuGroup Medical US' patient portal for making payments. A lot of...

Jan 2024
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Manager

Culture, Value

The vendor just had a substantial rate increase. They charge for every little thing. They have...

Jan 2024
||
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Manager

Operations

When we have upgrades, most EMR vendors at least do a video call with us to tell you about what...

Jan 2024
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Manager

Product

When we had our previous EMR, we had an ancillary product that interfaced with the EMR for patients...

Jan 2024
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Manager

Relationship, Operations

The system can do much more than what we are using it for, and we would use it more had we received...

Jan 2024
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Manager

Relationship

I would like the vendor to send us a monthly newsletter to tell us about changes to keep their...

Jan 2024
||
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Director

Operations, Product

I have recommended the system. I would tell others who were looking at the system that it is fairly...

Jan 2024
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Director

Relationship

It takes a long time for us to get hotfixes from the vendor, but that might just be the nature of...

Jan 2024
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Director

Relationship

The vendor's customer support is great. I never have to wait long for my calls to get picked up. If...

Jan 2024
||
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Director

Operations

The system's implementation and upgrades are pretty seamless. I don't know that there is much more...

Jan 2024
||
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Manager

Relationship

Our relationship with the vendor is up and down. Sometimes, the vendor is good and we can trust...

Jan 2024
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Manager

Operations

We would like to receive some training from the vendor. CompuGroup Medical US has a training...

Jan 2024
||
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Manager

Operations, Product

The system is simple and easy to use. We like that about it. It is easy to train people on the...

Jan 2024
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Manager

Relationship

The vendor's communication gets lost because we don't have a representative from them. It isn't that...

Jan 2024
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Manager

Relationship

We are really good about changing things when we have to, but the vendor isn't good about...

Jan 2024
||
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Manager

Product

We wouldn't ask for any additional things for the system out of the box. The product has what users...

Jan 2024
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Analyst/Coordinator

Operations, Product

The product was a little overwhelming at first. It does take a moment to learn, but once people know...

Dec 2023
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(0)
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CEO/President

Relationship

CompuGroup Medical has IT people to help when I have a problem, and they are pretty good with...

Dec 2023
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(0)
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CEO/President

Product

With the system, I have access on my computer to the reports, like the financial summary, the...

Dec 2023
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(0)
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Manager

Culture

In terms of delivering new technology, CompuGroup Medical US is ahead of the game most of the time....

Nov 2023
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(0)
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Manager

Relationship

On the technology side, the vendor has a good support system, but sometimes the support is slightly...

Nov 2023
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Manager

Relationship, Product

At the end of the day, I love the system. I would definitely recommend it, and I would buy it again...

Nov 2023
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Manager

Relationship

The vendor keeps their promises within the confines of what they can do. However, there is a...

Nov 2023
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Manager

Culture, Value

There are still some functions that we are not using in the system, but I believe that the system...

Nov 2023
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(0)
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Manager

Operations, Product

We are expected to do everything on our own when CompuGroup Medical US rolls out upgrades. We have...

Nov 2023
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Manager

Relationship

Every time CompuGroup Medical US gets bought out, we encounter some issues, and there are always...

Nov 2023
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Manager

Loyalty, Product

We are one version behind. We will not upgrade to the newest version when the vendor first releases...

Nov 2023
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Manager

Relationship

To increase my overall satisfaction, the vendor needs to resolve issues faster. They respond in a...

Nov 2023
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Manager

Relationship, Product

Our tickets are bigger builds, some of them because of Microsoft. There is a big issue right now...

Nov 2023
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Manager

Product

Overall, we are pretty happy with the product. What makes me really satisfied with the product is...

Nov 2023
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Manager

Operations

For training, the vendor has all their classes and stuff. We schedule training at our own...

Nov 2023
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Manager

Relationship

During the COVID-19 pandemic, we had some very intense changes to our organization and the way we...

Oct 2023
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Manager

Relationship

The vendor has done several phone calls with our IT people to explain what everything is and to get...

Oct 2023
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Manager

Culture, Relationship

The system works as promoted. We haven't really experienced any long shortages or outages. The...

Oct 2023
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Manager

Relationship

The vendor's support people are very responsive and communicative. Our representative can solve 99%...

Oct 2023
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Manager

Loyalty, Product

Back in the day, we looked at multiple different EHR solutions. At the time, CGM APRIMA EHR/PM...

Oct 2023
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Manager

Relationship

The vendor's response time is terrible. The turnaround times and resolution times are awful. The...

Oct 2023
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Manager

Relationship

The vendor's people need to be more proactive. They aren't the friendliest group of people. About...

Oct 2023
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Manager

Culture, Value

The last year has been horrific in regard to the vendor's support. It has been bad since CompuGroup...

Oct 2023
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(0)
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Manager

Value

I am learning that the vendor offers more things and am just finding out that there are little...

Oct 2023
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(0)
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Director

Relationship

CompuGroup Medical keeps all promises they make apart from the lack of communication we have had...

Oct 2023
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(0)
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Director

Value

The cost of the product is continuing to rise, but so is the cost of everything else. CompuGroup...

Oct 2023
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(0)
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Director

Culture, Loyalty

Ideally, we would like to have one EHR for our organization. I don't believe there is a product that...

Oct 2023
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Director

Loyalty

At the time we bought the CGM APRIMA solution, I think it was probably the best software on the...

Oct 2023
||
(0)
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Director

Operations, Product

We just did an upgrade to the new version of CGM APRIMA EHR, and we have had some learning curves. I...

Oct 2023
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(0)
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Director

Operations, Product

When we implemented a new upgrade, it worked great on CompuGroup Medical’s end, but I had issues on...

Oct 2023
||
(0)
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Director

Loyalty, Product, Value

Our existing software was not set up how we needed for one area of our work, so we felt we needed...

Oct 2023
||
(0)
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Director

Operations

The initial training was really fast. CompuGroup Medical showed us what to do, and they had all the...

Oct 2023
||
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Director

Product

I have to rate the quality of CompuGroup Medical middle of the road today because I am running in...

Oct 2023
||
(0)
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Director

Product

We are able to do some automated things with the system. We are able to fax out our notes to other...

Oct 2023
||
(0)
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Director

Culture, Product

We thought a connection with an HIE was going to be part of the EHR. Some things with the calendars...

Oct 2023
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Director

Relationship

We have support tickets that languish for a long time. There is nothing we can do to troubleshoot...

Oct 2023
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(0)
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Director

Loyalty, Relationship

I have individual interactions with CompuGroup Medical US that are positive, but we don't really...

Oct 2023
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(0)
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Director

Loyalty, Value

I probably wouldn’t buy the product again. We were looking to improve some efficiencies in our...

Sep 2023
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(0)
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Director

Relationship

I probably wouldn't buy the product again in its current state. A while back, CompuGroup Medical...

Sep 2023
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(0)
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Director

Culture, Loyalty

Initially, the vendor probably delivered what they were asked to do. Thinking back to that, we were...

Sep 2023
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(0)
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Director

Culture, Value

I don't know that CompuGroup Medical charges for any additional services. There are charges, and...

Sep 2023
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(0)
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Director

Culture, Value

One of the things I really struggled with was that the vendor would always caution us against...

Sep 2023
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Director

Loyalty

We have had a few difficulties with the product for probably over a year now, so we have started...

Sep 2023
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(0)
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Manager

Loyalty, Product, Value

The system doesn't meet expectations. It did when we first got it, but since it has been sold so...

Sep 2023
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(0)
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Manager

Relationship

I have had a problem for many months now trying to get a form put into the system, and CompuGroup...

Sep 2023
||
(0)
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Manager

Operations

I don't know of any training from CompuGroup Medical. I would like a screenshot that tells me what...

Sep 2023
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(0)
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Manager

Loyalty, Product

Before we had the latest upgrade, the system was pretty good. But now there are so many little...

Sep 2023
||
(0)
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Manager

Product

CompuGroup Medical tries to get us to do their faxes and all these little aftermarket services. We...

Sep 2023
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(0)
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Manager

Relationship

CompuGroup Medical has a really good IT support team, and if we ever have a problem, they are right...

Sep 2023
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(0)
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Manager

Loyalty

We are happy with the product, and we would not likely switch because we have invested so much time...

Sep 2023
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(0)
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Manager

Product

The product is a really strong, fast program, and we have had the solution for a considerable amount...

Sep 2023
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(0)
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Manager

Loyalty

As of right now, the solution is part of our long-term plans. We have grown with it, and there is...

Sep 2023
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(0)
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Manager

Relationship

Promises are made to be broken. CompuGroup Medical does their best; I have to give them that....

Sep 2023
||
(0)
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Manager

Product

The solution has both the clinical and the billing areas. We can see a patient from beginning to end...

Sep 2023
||
(0)
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Manager

Loyalty, Relationship, Product

There is always going to be some work at hand with the solution’s interoperability, and I think the...

Sep 2023
||
(0)
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Manager

Value

The vendor takes every nickel and dime. Everything for us to be compliant is an add-on charge, and...

Aug 2023
||
(0)
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Manager

Loyalty, Product

I like that the PM and EHR are combined. With our prior software, we had two different systems. We...

Aug 2023
||
(0)
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Manager

Product

It is easier to post remittance notices with the CompuGroup Medical PM than with our previous PM....

Aug 2023
||
(0)
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Manager

Loyalty, Value

The product is part of our long-term plans, unless somebody comes in with some better things and a...

Aug 2023
||
(0)
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Manager

Relationship

The vendor keeps all their promises. I don't think that they are intentionally dragging us along....

Aug 2023
||
(0)
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Manager

Operations

When we switched over to the CGM APRIMA product, we were lacking in training. The conversion went...

Aug 2023
||
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Manager

Loyalty, Operations, Product

We spent a lot of time on onboarding. We had a recurring meeting to nail down some things, but once...

Aug 2023
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Manager

Culture, Relationship, Operations

The vendor spends a lot of time on some things in meetings. And they ask us a lot of questions about...

Aug 2023
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(0)
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Manager

Culture, Value

Because CompuGroup Medical US has been bought out, there have been changes in their quoting systems...

Jul 2023
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(0)
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Manager

Product

The system is very easy to use. That is what makes the product really good quality. I don't think...

Jul 2023
||
(0)
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Manager

Relationship

CompuGroup Medical US’ phone and web support have gone down in terms of response times and overall...

Jul 2023
||
(0)
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Manager

Relationship

CompuGroup Medical US had a cyberattack, and their proactive service has gone up since then. The...

Jul 2023
||
(0)
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Manager

Loyalty, Relationship

I think my overall satisfaction will improve because right now, I am going through a lot of...

Jul 2023
||
(0)
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Manager

Relationship

For the most part, CompuGroup Medical US keeps their promises. There have been instances where...

Jul 2023
||
(0)
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CEO/President

Product

There are a lot of nuances in the product that could make it more user friendly and reduce work for...

Jun 2023
||
(0)
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CEO/President

Relationship

CompuGroup Medical's support is awful. When we put a ticket in, they get back to us days or weeks...

Jun 2023
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(0)
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CEO/President

Loyalty, Operations

One of the reasons we wanted this program was that supposedly patients would be able to check in...

Jun 2023
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(0)
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CEO/President

Culture, Value

CompuGroup Medical is fair in their pricing. One of the problems with the CGM APRIMA program is that...

Jun 2023
||
(0)
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CEO/President

Relationship

Our partnership with CompuGroup Medical could be a lot better. Their customer support is not very...

Jun 2023
||
(0)
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CEO/President

Operations

Even when CompuGroup Medical came and set the system up, there were multiple trainers, and they all...

Jun 2023
||
(0)
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Manager

Culture, Value

Since the previous vendor was bought out by CompuGroup Medical, they have been a lot more likely to...

Jun 2023
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(0)
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Manager

Value

The system is not an inexpensive product, but I believe we get what we pay for. We wanted something...

Jun 2023
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(0)
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Manager

Relationship

We don’t typically have a big problem with the upgrades. For a while, we had some real issues with...

Jun 2023
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(0)
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Manager

Relationship

The vendor’s support is getting better than it was, but it is still not where it ought to be. Most...

Jun 2023
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(0)
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Manager

Relationship

I have dealt with multiple leadership roles at CompuGroup Medical. If something isn’t working right,...

Jun 2023
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(0)
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Manager

Operations, Product

Like any other product, when we interface the CompuGroup Medical system with other pieces of...

Jun 2023
||
(0)
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Manager

Loyalty, Value

A year from now, I think our satisfaction will be lower because of issues like CompuGroup Medical...

Jun 2023
||
(0)
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Manager

Operations

Training used to be included as part of the package. Now, CompuGroup Medical has made it an add-on,...

Jun 2023
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(0)
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Manager

Culture, Relationship

I speak with one person from CompuGroup Medical US all day, every day. They are my go-to, and they...

Jun 2023
||
(0)
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Manager

Relationship

When we call the support team for help if something is going wrong, they answer the phone. We are...

Jun 2023
||
(0)
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Manager

Product

We have recommended the product to several people. I love the system. It is one of the easier...

Jun 2023
||
(0)
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Manager

Relationship, Value

CompuGroup Medical US truly rescued our practice when one of our systems was discontinued. They...

May 2023
||
(0)
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Manager

Relationship

CompuGroup Medical US is so helpful, and their service is fantastic. The vendor's people are...

May 2023
||
(0)
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CEO/President

Product

Once the vendor was no longer Aprima, the system was reliable for the first few months. Since it was...

May 2023
||
(0)
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CEO/President

Loyalty, Relationship

We chose the vendor's system because it was highly rated among our peers. Soon after we signed up...

May 2023
||
(0)
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CEO/President

Culture, Loyalty, Relationship

One of the things that attracted us to the vendor in the first place was that we were promised that...

May 2023
||
(0)
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CEO/President

Relationship

I have worked with the vendor's leaders, but they are usually the people who tell me I am wrong and...

May 2023
||
(0)
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CEO/President

Loyalty, Loyalty, Product, Product

I would tell others that the product has problems. In the medical field, we need to know a patient's...

Apr 2023
||
(0)
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CEO/President

Relationship, Relationship, Product, Product

We are pretty happy with how the product supports our organization’s integration goals. CompuGroup...

Apr 2023
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(0)
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Manager

Operations, Operations, Product, Product

The system is intuitive; it is not difficult to learn at all. I like that it is SQL based.

Apr 2023
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(0)
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Manager

Loyalty, Loyalty

We had an issue that was something Aprima did with an update that caused some serious financial...

Apr 2023
||
(0)
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Manager

Culture, Culture, Relationship, Relationship

I made several attempts at reaching out to the vendor regarding a major issue that was caused by an...

Apr 2023
||
(0)
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Manager

Product, Product, Value, Value

We have had an issue in the system that began after an upgrade that affected our ability to create...

Apr 2023
||
(0)
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Manager

Relationship, Relationship

CompuGroup Medical could do better at customer support. They could be more responsive and timelier...

Apr 2023
||
(0)
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Manager

Operations, Operations

The system is pretty easy to use once we are trained on it. It seems that there are always five ways...

Apr 2023
||
(0)
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Manager

Relationship, Relationship

We are finding that things are not set up how they should be set up. Whether the vendor addresses an...

Apr 2023
||
(0)
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Manager

Relationship, Relationship, Product, Product

We would like to see more communication with the billers. We have to keep checking to make sure...

Apr 2023
||
(0)
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Manager

Value, Value

When we put tickets in for the vendor, we can't speak with anybody. No one gets back to us. The...

Apr 2023
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Manager

Relationship, Relationship, Product, Product

What has been most difficult for us to figure out is which group is under which. When we log in, the...

Apr 2023
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Manager

Relationship, Relationship, Operations, Operations, Product, Product

Sometimes we don't always update the system right away because CompuGroup Medical US' updates break...

Apr 2023
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Manager

Relationship, Relationship, Product, Product

Some of our biggest issues are with the pharmacy, the prescriptions, and the vaccines. CompuGroup...

Apr 2023
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Manager

Operations, Operations

CompuGroup Medical US doesn't train our staff for initial training. We train our staff. The vendor...

Apr 2023
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Manager

Operations, Operations, Product, Product

We have done a lot of customization to our EHR. If we were to start over, we wonder whether the...

Apr 2023
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Manager

Product, Product, Value, Value

The vaccine workflow is a huge time drain. So many EMRs nowadays have barcode scanners, and the...

Apr 2023
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Manager

Product, Product

The prescriptions get marked as ready to queue occasionally, and that is problematic. The...

Apr 2023
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Manager

Relationship, Relationship, Product, Product

We get lots of errors. With so many errors, the vendor says they have to see the workflow before...

Apr 2023
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Manager

Operations, Operations, Product, Product

We have trained a lot of new employees, and some of them have been on other EMRs. Many people...

Apr 2023
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Manager

Relationship, Relationship

Our support person has always been really helpful. The vendor's higher-level people do a good job...

Apr 2023
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Manager

Product, Value

It is complicated to get support for the online software we use to allow patients to schedule and do...

Apr 2023
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Manager

Relationship

The vendor's support used to be much better when they were a smaller organization. Since this...

Apr 2023
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Manager

Operations, Value

CompuGroup Medical US training is good, but it is very time consuming.

Apr 2023
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Manager

Relationship, Operations, Product

We have some trouble when we do upgrades, and CompuGroup Medical US blames our server but will not...

Apr 2023
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Manager

Loyalty, Product

Most of the time, the system has everything we need, but there are a few times when it doesn't work...

Apr 2023
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Manager

Value, Value

The product is very expensive. If we weren't so invested, we would probably go with something a...

Apr 2023
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Physician

Culture, Loyalty, Relationship

I don't know whether the product will be part of our long-term plans. The answer is maybe because...

Mar 2023
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Physician

Relationship, Product

The product is horrible on the billing side. My staff hates it. The functionality is not even close...

Mar 2023
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Physician

Product

There is no interoperability; that is horrible. What CompuGroup Medical may call interoperability is...

Mar 2023
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Physician

Loyalty, Product

The product's ease of use is good and is probably the only reason we are keeping the system. The...

Mar 2023
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