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User Commentary
ROI / Cost (care and feeding)
CompuGroup Medical nickel-and-dimes us at times. The system is very much customizable to our...
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Functionality and Upgrades
I would love to have patient interaction through the system. Things would be easier if the patients...
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Relationship
I have a person that calls me to warn me about certain changes or upgrades. That person does a...
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Service and Support
The vendor is trying their best. Now that CompuGroup Medical has taken over, I can see that they are...
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Functionality and Upgrades
I really like the chronic care management module for the EHR because it allows us to measure the...
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Functionality and Upgrades
We have been having the most issues with how the EHR goes through phases when, for whatever reason,...
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ROI / Cost (care and feeding)
I wish we had started using the practice management services sooner. Now, I can pretty much...
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Service and Support
The only negative thing about CompuGroup Medical is that the turnaround time with the support team...
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Functionality and Upgrades
I have been happy with the service that I have received from CompuGroup Medical. I was looking for...
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Relationship
We would like to be able to talk to a live person at eMDs and not have to rely on communicating only...
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Service and Support
We have a good contact at Aprima who we can communicate with, request fixes from, and get...
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ROI / Cost (care and feeding)
I have not noticed any changes from Aprima to eMDs. Everything has remained the same with no bumps.
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Functionality and Upgrades
We have been able to personalize the Aprima system to our own needs and workflow. We are a specialty...
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Relationship
We have been with the system for a long time. We have seen the good, the bad, and the ugly. Things...
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Lessons Learned
I was very happy that I talked my doctors into having our server in-house for the eMDs system. Last...
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Service and Support
If I could change anything, it would be to have the support people resolve things in a timelier...
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Functionality and Upgrades
What I like the most about the EHR is how user friendly it is. It is, by far, the easiest EHR I have...
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Functionality and Upgrades
On the scheduling and billing side, the system is easy to use. It does as well as any other practice...
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Relationship
I like the fact that I have relationships with a lot of the people at eMDs, including some senior...
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ROI / Cost (care and feeding)
I may be a little overly sensitive, but I feel that sometimes I get nickel-and-dimed. That may be my...
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Service and Support
From time to time, I would like to see a little quicker response from eMDs’ support team. Usually,...
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Other Observations & Comments
I am looking forward to the resumption of the Aprima User Conference and seeing all of my Aprima...
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Functionality and Upgrades
We felt that eMDs' direct messaging functionality would be timesaving because a provider puts in an...
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Service and Support
eMDs has a lot going on that we don’t necessarily make use of. My understanding is that we can...
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ROI / Cost (care and feeding)
Everything costs extra with eMDs. There haven’t been unexpected costs. But we are paying eMDs a lot...
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ROI / Cost (care and feeding)
The cost of everything has gone up with the vendor. Their annual service fees and interface fees...
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Service and Support
We used to have the ability to just email the support team. When we call the vendor directly, they...
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Implementation and Training
I am not a fan of the vendor's training anymore. We get training through someone internal to our...
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Functionality and Upgrades
I opened a case recently, and there were several different programs needed in order to function and...
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Relationship
When we were due for a renewal, the vendor sent out an email, but it expired within 24 hours, so it...
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Functionality and Upgrades
The system itself is functional and easy to use. There are a lot of benefits in that we can build...
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ROI / Cost (care and feeding)
Sometimes there is a delay in getting break fixes, but at the end of the day, we are still meeting...
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Service and Support
For a while, we had good support. We could escalate things, and we knew the support people....
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Technology
I would buy eMDs' EHR again because the other systems we have seen are not as easy to use. The...
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ROI / Cost (care and feeding)
eMDs certainly nickel-and-dimes us. A lot of things have been added lately. The vendor sends me a...
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ROI / Cost (care and feeding)
The system is pretty cost effective and easy to use. I would tell anybody the Aprima system is good...
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Functionality and Upgrades
The key issue is better performance in the client environment. The Aprima system uses a thick...
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Service and Support
The EHR is not what it used to be. I don't have anything positive to say. The service and...
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Functionality and Upgrades
eMDs keeps track of regulations and requirements. That is their priority along with their product...
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ROI / Cost (care and feeding)
eMDs is clear about pricing. If they announce something is now available, I can call and get details...
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Service and Support
I know most of the support people at eMDs, and they are pretty helpful. We have worked with the...
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ROI / Cost (care and feeding)
Upgrades are all part of our yearly contract with the vendor. There is only certain additional...
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Implementation and Training
Aprima's training has gotten better. There were changes in the past, and Aprima kept telling us...
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Implementation and Training
When we integrated the product with something else, I expected there to be some problems or bumps in...
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Service and Support
The way support cases are assigned is confusing. There is one support person that is absolutely...
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Relationship
The vendor went through a big merger. But overall, they have done okay. In the past, the vendor has...
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Relationship
We had system-wide issues with a new update. Parts of our system became nonfunctional. The bugs were...
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Technology
The vendor attempts to integrate all the new things we need so we don’t need to contract out with...
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Functionality and Upgrades
I like the ease of use of the product. I love that the product is completely customizable. At any...
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ROI / Cost (care and feeding)
eMDS hosts for us, and they had a massive outage. We lost a lot of money. We still haven't been...
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Service and Support
There is a knowledge gap of what eMDs sells as add-ons because not everything is included in the...
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Implementation and Training
Our implementation could have been better. We didn't have good communication with eMDs. They weren't...
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Lessons Learned
We paid extra for training from the vendor, and it was worth it. I would suggest doing that to...
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Functionality and Upgrades
The system is pretty detailed. We have been able to make a lot of customizations to it. We have also...
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Interfacing and Integration
I would like to see more integration with the system from outside sources. For example, we want to...
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Functionality and Upgrades
Sometimes, I feel like the vendor is more concerned about getting new clients than they are about...
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Implementation and Training
eMDs should have more individual sessions for training people with different roles on the solution....
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Service and Support
Sometimes, when eMDs does updates, they fix one problem and create another. Depending on how severe...
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Functionality and Upgrades
Putting immunizations into the system is often a problem. The vendor could make that easier. It...
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Functionality and Upgrades
The main benefit of using the system is that instead of having to read paper charts, everything is...
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ROI / Cost (care and feeding)
The vendor offers a lot of services, but it seems like they outsource everything at an additional...
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Service and Support
The product has changed hands a few times now, and it just seems like the support team we call is...
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Implementation and Training
The vendor has online websites and webinars we can see for training, but I don’t think they are very...
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Functionality and Upgrades
The vendor stays up to date with whatever is necessary to meet Medicare guidelines and reporting...
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Functionality and Upgrades
I don't know that any EMR truly encompasses all the widgets to manage healthcare. If the eMDs system...
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Implementation and Training
There are a couple of trainers that have been with the vendor since we started, and they are really...
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ROI / Cost (care and feeding)
We have to facilitate integrations, and they are expensive. It would be nice if the vendor was a...
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Service and Support
We call the vendor, and they react. There is nothing proactive about their service. They have never...
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Functionality and Upgrades
The product’s patient portal needs some enhancements. And there are apparently some coming. Right...
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ROI / Cost (care and feeding)
I like that we can do everything in eMDs' system. I like the billing options in the program. We...
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Functionality and Upgrades
eMDs’ computer system got hacked, and we were out of service for a while. When it came back up, it...
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Functionality and Upgrades
When we upgrade the product, everything is fine. The upgrades work fine. We just have to ask for...
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Functionality and Upgrades
We have a large need for a certain type of reporting, and eMDs struggles with getting that need met...
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Relationship
The vendor is too slow in returning what we need. If we send in a case, they don't respond right...
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