CGM APRIMA EHR/PM – Small Practices Commentary
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Subject Expert
Chris Clune
Research Director
Commentary Summary
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User Commentary
Operations
The older versions were much easier. I was highly satisfied with the ease of use, but with a lot of...
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Relationship
When the vendor learned of our issues previously, they reached out to us to fix their issues. The...
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Relationship
Rolling out a new version was a requirement to be able to get the premium patient portal. CompuGroup...
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Relationship
Usually, I know that the system went down and that there is a problem with it before the vendor ever...
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Culture, Product
The product almost always does everything that the vendor says it does, but every once in a while,...
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Relationship
Within the vendor’s organization, it seems like they sometimes don't read notes, and there isn't a...
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Relationship
Since the vendor sold out, some of their support levels have faltered; they used to be much better....
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Relationship, Product
The vendor is always great and ahead of the game, whether it be for new regulations that come down...
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Product, Value
At one point, I would have said that this was one of the better systems available when it comes to...
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Loyalty, Relationship
We have pretty much outsourced to third parties as much as we can to get away from using CompuGroup...
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Culture, Relationship
CompuGroup Medical US has a new inside sales representative for my area. That person does seem to be...
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Value
The one thing that CompuGroup Medical US is trying to sell right now is a kiosk solution so that...
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Loyalty, Operations, Product
I have always felt that the solution was user-friendly. It is pretty intuitive, but new staff...
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Relationship
I don't call CompuGroup Medical US’ customer support team because I never get anybody. Their...
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Relationship, Operations, Product
Upgrades for the solution are pretty seamless, but those don't happen very often. I have to go seek...
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Product, Value
Our providers really like the EHR component of the system, but I wouldn't buy the practice...
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Operations, Value
The vendor changed the system's desktop, and that happened pretty quickly. We didn't feel prepared....
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Loyalty, Product, Value
The main reason I would leave the system is that its reports are terrible. I say that to everyone...
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Operations, Value
The system is pretty complicated. When I bring in new staff members, it takes them six to eight...
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Relationship
The vendor's phone support is terrible. The vendor's people don't get back to us. There are new...
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Relationship
I'm not sure I would buy CGM APRIMA EHR/PM again with the vendor's current support situation. A lot...
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Product
I don't think that CompuGroup Medical US is really progressing their product as they should. Either...
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Product
With CGM APRIMA EHR/PM, the problem is that there is functionality in our EHR for specific things...
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Relationship
I would tell others looking at CGM APRIMA EHR/PM that they need to explore the customer service...
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Operations, Product
We ended up having to do a significant server upgrade before we could upgrade to the new version of...
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Operations
For ongoing training, we pay for a training platform, and CompuGroup Medical US is slow. They move...
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Operations
We paid for training from CompuGroup Medical US a while ago. The training wasn’t cheap, and I...
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Operations
Things were really good until CompuGroup Medical US let pretty much all of their main people go...
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Loyalty
I love the system. I love how we can change things, and I know everything about the system, but...
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Product
I have a different opinion than some providers on the ease of use of the system; I think the system...
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Operations, Product
Some of the training from CompuGroup Medical US is outdated because sometimes the system doesn't...
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Loyalty
We are expanding, growing, and getting to the point where we may be partnering with a larger system...
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Loyalty
If CompuGroup Medical US could do things differently or if we could do something with money to make...
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Product, Value
I would buy the system again; that just depends on the scenario. The product is a very good EMR. It...
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Relationship
Support is the thing that has declined the most. I have had a lot of trouble recently getting ahold...
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Culture, Value
For what we pay, the system is great. I haven't been charged extra for a lot of stuff. If the system...
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