CGM APRIMA EHR/PM – Small Practices Commentary
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Subject Expert
Chris Clune
Research Director
Commentary Summary
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User Commentary
Loyalty, Relationship
We have pretty much outsourced to third parties as much as we can to get away from using CompuGroup...
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Culture, Relationship
CompuGroup Medical US has a new inside sales representative for my area. That person does seem to be...
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Value
The one thing that CompuGroup Medical US is trying to sell right now is a kiosk solution so that...
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Loyalty, Operations, Product
I have always felt that the solution was user-friendly. It is pretty intuitive, but new staff...
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Relationship
I don't call CompuGroup Medical US’ customer support team because I never get anybody. Their...
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Relationship, Operations, Product
Upgrades for the solution are pretty seamless, but those don't happen very often. I have to go seek...
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Product, Value
Our providers really like the EHR component of the system, but I wouldn't buy the practice...
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Operations, Value
The vendor changed the system's desktop, and that happened pretty quickly. We didn't feel prepared....
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Loyalty, Product, Value
The main reason I would leave the system is that its reports are terrible. I say that to everyone...
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Operations, Value
The system is pretty complicated. When I bring in new staff members, it takes them six to eight...
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Relationship
The vendor's phone support is terrible. The vendor's people don't get back to us. There are new...
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Relationship
I'm not sure I would buy CGM APRIMA EHR/PM again with the vendor's current support situation. A lot...
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Product
I don't think that CompuGroup Medical US is really progressing their product as they should. Either...
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Product
With CGM APRIMA EHR/PM, the problem is that there is functionality in our EHR for specific things...
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Relationship
I would tell others looking at CGM APRIMA EHR/PM that they need to explore the customer service...
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Operations, Product
We ended up having to do a significant server upgrade before we could upgrade to the new version of...
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Operations
For ongoing training, we pay for a training platform, and CompuGroup Medical US is slow. They move...
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Operations
We paid for training from CompuGroup Medical US a while ago. The training wasn’t cheap, and I...
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Operations
Things were really good until CompuGroup Medical US let pretty much all of their main people go...
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Loyalty
I love the system. I love how we can change things, and I know everything about the system, but...
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Product
I have a different opinion than some providers on the ease of use of the system; I think the system...
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Operations, Product
Some of the training from CompuGroup Medical US is outdated because sometimes the system doesn't...
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Loyalty
We are expanding, growing, and getting to the point where we may be partnering with a larger system...
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Loyalty
If CompuGroup Medical US could do things differently or if we could do something with money to make...
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Product, Value
I would buy the system again; that just depends on the scenario. The product is a very good EMR. It...
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Relationship
Support is the thing that has declined the most. I have had a lot of trouble recently getting ahold...
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Culture, Value
For what we pay, the system is great. I haven't been charged extra for a lot of stuff. If the system...
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Relationship
We used to be able to call the vendor and get somebody on the phone who would be able to help us....
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Operations
The vendor doesn't do any ongoing training; they send out an email.
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Loyalty, Product
We have been with the product for a very long time. Originally, we had our own server, which had its...
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Loyalty, Product, Value
The system doesn't integrate with anything. It is very old. We are going to ride it out, but just...
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Relationship
CompuGroup Medical US has the worst service for an EMR system. In terms of the vendor's level of...
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Relationship, Product
The product is fine. It is easy for us to use because we are used to it. We have a contact person...
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Value
I wouldn't mind paying a flat, up-front cost, but there are a lot of things that are not included in...
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Product
I wish the product would preload all of the new codes that are payable. If it could recommend what...
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Operations
The implementation was horrible. The training was not very good. The trainer didn't understand what...
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Culture, Product
The product doesn't work as promoted because trying to send an electronic prescription or look for...
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Relationship
I have support tickets that have been open for months. We call the support people and ask them about...
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Loyalty, Product
CompuGroup Medical US added a favorites tab, and we can click on the screens and options and add...
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Product
The new home page in CGM APRIMA EHR gave me the option to have multiple distinct pages, so I set...
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Relationship
Part of CGM APRIMA EHR/PM requires a certain certificate, and it expires every couple of years. We...
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Loyalty
When CGM APRIMA EHR/PM was owned by Aprima, we were using all possible features, like patient...
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Culture, Value
CompuGroup Medical US is up front about costs, but I don't agree with them. Sometimes I get surprise...
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Product
The latest upgrade in CGM APRIMA EHR/PM was very smooth, and the person who does that part of the...
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Operations, Product
CGM APRIMA EHR/PM is simple for me. There is a field for the name, and I just put the name there....
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Value
The system isn't helping us. We hired new providers and had to buy new licenses. We are using the...
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Operations, Product
CompuGroup Medical US did an upgrade without telling us and changed the front page of the software;...
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Loyalty, Product
In the new version of CGM APRIMA EHR/PM, we would think that the manage-patients section would be...
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