Greenway Health Intergy EHR/PM - Small Practices Comments

 

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Current Time Inside Cache Tag Helper: 9/27/2020 12:43:59 AM and Model.EvProductId = 92688

Commentary Summary

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Neither
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User Commentary

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Manager

Service and Support

The product functionality is meeting most of our needs, but we have had an ongoing issue for years...

Jul 2020
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Manager

Functionality and Upgrades

I would tell someone looking at the product that it is really easy to use and train on. We have a...

Jul 2020
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Manager

Future Outlook

I see my satisfaction increasing a year from now if the vendor gets the upgrade done and if the...

Jul 2020
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Manager

Functionality and Upgrades

I think there is a new version of the product, but the vendor was having some issues, so we didn't...

Jul 2020
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Manager

ROI / Cost (care and feeding)

The vendor eventually keeps their promises, but the vendor does not avoid charging for every little...

Jul 2020
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Manager

Implementation and Training

Training is pretty much up to the users to take advantage of. It is available.

Jul 2020
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Manager

Other Observations & Comments

We haven’t really had any contact with the vendor during the COVID-19 crisis other than when we have...

Jul 2020
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Manager

Functionality and Upgrades

The product is so easy to use. We have had some new employees, and they seem to take to the product...

Jul 2020
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Manager

Service and Support

The vendor's support has dropped. A couple of people in the clinic have had issues with something...

Jul 2020
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Manager

Functionality and Upgrades

I would tell others looking at the product that we call the product commonsense software. It is easy...

Jul 2020
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Manager

Other Observations & Comments

Greenway Health's system is a comfort system for us because we have had it for so long. The problem...

Jul 2020
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Manager

Other Observations & Comments

Greenway Health moved our summit. We used to have one every year we had a conference, which happened...

Jun 2020
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Manager

Functionality and Upgrades

We don’t have a lot of issues with the product. Overall, everybody is happy. Several vendors have...

Jun 2020
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Manager

Functionality and Upgrades

There are a few things that could be improved. For example, the system doesn’t always print on our...

Jun 2020
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Manager

Relationship

Greenway Health could be a little more proactive when the system goes down. They should let us know...

Jun 2020
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Manager

Service and Support

We have had problems over the years, and sometimes the problems have required the vendor to get...

Jun 2020
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Manager

Functionality and Upgrades

The product is good, but it is expensive in comparison with other systems.

Jun 2020
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Physician

ROI / Cost (care and feeding)

The vendor has been very supportive throughout the COVID-19 crisis. They came through for us....

Jun 2020
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Physician

Functionality and Upgrades

The vendor's technology does a really good job of supporting patient-centered care.

Jun 2020
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Physician

Service and Support

The system must be easy to use. If our computers go down, then we go down, so our backup has to be...

Jun 2020
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Physician

Implementation and Training

Training isn't that important to us, but the vendor offers it all of the time. We are always getting...

Jun 2020
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Physician

Service and Support

Overall, I am very happy with Greenway Health's product. Greenway Health cares about us, and we have...

Jun 2020
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Manager

Service and Support

Things with Greenway Health have become more difficult. The old system that we were in was dull, and...

Jun 2020
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Manager

Functionality and Upgrades

Initially, the Greenway Health system wasn't what I wanted to go with. We basically got strong-armed...

Jun 2020
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Manager

Other Observations & Comments

We haven't really needed to ask for any additional services that the vendor would charge for. I know...

Jun 2020
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Manager

Implementation and Training

For the most part, Greenway Health was very knowledgeable during the setup process. They left out...

Jun 2020
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Manager

Functionality and Upgrades

With the system, it takes 10 clicks just to see a note. Initially, there was a lot of fixing and...

Jun 2020
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Manager

Service and Support

We have had a couple of issues during COVID-19, and we just needed to make one call to resolve those...

Jun 2020
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Manager

ROI / Cost (care and feeding)

There are certain reports that we want, and Greenway Health has told us no and that they can't do...

Jun 2020
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Manager

Technology

I have gotten used to the system now, learned how to use it, and figured out what I need from it....

Jun 2020
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Manager

Implementation and Training

The whole reason we stayed with Greenway Health is they were pulling everything over from our old PM...

Jun 2020
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Manager

Implementation and Training

For the initial training, Greenway Health only had an on-site trainer for one week. We had to...

Jun 2020
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Manager

Relationship

I am not happy with Greenway Health’s program. The system doesn’t meet the standards of other...

Jun 2020
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Manager

Relationship

When we were trying to work out what we needed, Greenway Health’s executives didn't really want to...

Jun 2020
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Manager

Service and Support

The vendor has offered some things to support us through the pandemic. One of their partner...

Jun 2020
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Manager

Relationship

The vendor has not kept their promises. Even over a year ago, they were going to update the system,...

Jun 2020
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Manager

Functionality and Upgrades

The whole platform is very clunky; that is the word I have heard people in our office use for it. We...

Jun 2020
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Manager

ROI / Cost (care and feeding)

Sometimes the vendor has so many different products and things that we get charged for, but...

Jun 2020
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Manager

Functionality and Upgrades

We have to log on to the hospital system to get information from the hospital, and when I inquired...

Jun 2020
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Manager

Service and Support

The vendor's support is great; that is the one thing that has kept me hoping. I wish the product...

Jun 2020
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Manager

Functionality and Upgrades

There was a push from Greenway Health to change from Prime Suite, but we decided not to do that in...

Jun 2020
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Manager

Service and Support

My recommendation of Prime Suite depends on the organization. Different specialties have different...

Jun 2020
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Manager

Relationship

We have to file our reports for the Children’s Health Insurance Program. Greenway Health sends out a...

Jun 2020
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CEO/President

ROI / Cost (care and feeding)

Greenway Health is part of our long-term plans because we get stuck with whatever vendor we pick....

May 2020
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CEO/President

Technology

The Greenway Health system is not secure at all. So that always concerns our IT people. The EHR just...

May 2020
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CEO/President

Relationship

Greenway Health’s executives are not involved in anything we do.

May 2020
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CEO/President

Service and Support

In the past, I would have recommended Greenway Health, but now my likelihood to recommend them is...

May 2020
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Manager

Relationship

Overall, we are very satisfied with Greenway Health. The vendor has had many different names over...

May 2020
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Manager

ROI / Cost (care and feeding)

We are very blessed and fortunate. The providers keep the maintenance contracts on all of their...

May 2020
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Manager

Other Observations & Comments

The vendor does a lot of contracting out. When we first started with the vendor, there were...

May 2020
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Manager

Service and Support

The vendor has been very forthcoming during the COVID-19 crisis. They send us emails constantly, let...

May 2020
 Helpful

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Manager

Relationship

The vendor pretty much keeps all promises. The road hasn’t been all smooth; there have been some...

May 2020
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Manager

Functionality and Upgrades

We are satisfied with the product, but there are some little things that could work better in...

May 2020
 Helpful

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Manager

Relationship

We have a sales representative, an in-house salesperson, and a product manager. There are just so...

May 2020
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Manager

Relationship

We are satisfied with the support we get from the vendor. When we have a problem, we reach out. When...

May 2020
 Helpful

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Manager

ROI / Cost (care and feeding)

Our doctors’ biggest concerns are around the cost, and we are nickel-and-dimed. The vendor meets all...

May 2020
 Helpful

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Manager

Functionality and Upgrades

The system is very easy to use and maneuverable, but some of our providers are not computer people....

May 2020
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Manager

Implementation and Training

When we first went live on the product, we had the vendor’s people come down and get us ready for...

May 2020
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Director

ROI / Cost (care and feeding)

The vendor doesn't avoid charging for every little thing. We just know that when we add something...

May 2020
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Director

Service and Support

The support from Greenway Health is better than the top score. It is phenomenal.

May 2020
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Director

Relationship

Anytime I need anything, the vendor is quick to fulfill that request. There isn't a delay. Somebody...

May 2020
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Director

Lessons Learned

I would recommend the product, but the hardware and software support is definitely worse. Every EMR...

May 2020
 Helpful

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Director

Service and Support

Greenway Health has supported us wonderfully through the COVID-19 crisis with information,...

May 2020
 Helpful

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Analyst/Coordinator

Relationship

The executives are very friendly, and they keep in touch. I would give Greenway Health a very high...

May 2020
 Helpful

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Manager

Functionality and Upgrades

I think the software needs improvement when it comes to the overall workflow of the front office and...

May 2020
 Helpful

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Manager

Relationship

The vendor is very proactive, and if we have issues, they are escalated to vendor executives. The...

May 2020
 Helpful

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Manager

Implementation and Training

I have hoped to get better value from some things within the product. The implementation process...

May 2020
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Manager

Implementation and Training

The system is very user friendly. The problem is that we sometimes have to figure things out by...

May 2020
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Manager

ROI / Cost (care and feeding)

The vendor doesn’t avoid charging for every little thing, so I don’t know whether they...

May 2020
 Helpful

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Manager

Sales and Contracting

The features the product has and does not have are not well defined. The vendor could improve on the...

May 2020
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Manager

Lessons Learned

The system's ease of use depends on the user. Some physicians would rate the product high for ease...

May 2020
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Manager

Functionality and Upgrades

The vendor needs to put more effort into providing new technology, and they could provide...

May 2020
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Manager

Relationship

We are very disappointed with the outcome from Greenway Health. And the issues are all on them. We...

May 2020
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Manager

Relationship

We are leaving Greenway Health. We were happy with the last payment we had from Greenway Health, but...

May 2020
 Helpful

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Manager

Functionality and Upgrades

Greenway Health’s implementation was smooth, but they had problems with their upgrades. They just...

May 2020
 Helpful

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Manager

Service and Support

In terms of Greenway Health’s support, I got everything that I needed. Their help desk did a very...

May 2020
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Manager

Other Observations & Comments

In terms of how we are dealing with the COVID-19 crisis, Greenway Health hasn't offered a lot of...

May 2020
 Helpful

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Manager

ROI / Cost (care and feeding)

I don't really feel nickel-and-dimed by Greenway Health. On a day-to-day basis, we don't have an...

May 2020
 Helpful

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Manager

Functionality and Upgrades

The platform is absolutely excellent. It does everything that we could want an EHR and a PM system...

May 2020
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Manager

Functionality and Upgrades

I would like to see Greenway Health focus better on specialties. We have families with many kids,...

Apr 2020
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Manager

Functionality and Upgrades

Greenway Health is pretty good at delivering new technology to meet our needs. They are good if not...

Apr 2020
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Manager

Relationship

I would rate the vendor executive involvement highly. Greenway Health’s last user group meeting had...

Apr 2020
 Helpful

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Manager

Functionality and Upgrades

The original upgrades we received on the product were really bad. I have a long-term memory, and I...

Apr 2020