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Commentary Summary
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User Commentary
Manager
Functionality and Upgrades
In terms of the solution's ease of use, it is easy to train people on how to use it. I have never...
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Manager
Functionality and Upgrades
When we have a new employee, it takes a lot of work to take people in and set them up. That is time...
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Manager
Functionality and Upgrades
There are a lot of useful reports in the product, and we are able to get what we need out of just...
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Manager
Service and Support
I feel like the vendor did fine supporting us during COVID-19. We had a lot of emails and contact...
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Analyst/Coordinator
Service and Support
The vendor has the most outstanding support teams, but they don’t notify us in a timely manner of...
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Analyst/Coordinator
Other Observations & Comments
I want the vendor to focus on the price-to-value ratio. The vendor does not nickel-and-dime us, but...
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Analyst/Coordinator
Implementation and Training
The vendor does a really good job with implementations. Their training modules are really great, and...
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Analyst/Coordinator
Other Observations & Comments
The vendor isn't as good as they could be about keeping the system updated, but they are trying. If...
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Analyst/Coordinator
Service and Support
The vendor keeps 99.4% of their promises. Rarely, we get something that isn't quite what we wanted.
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Manager
ROI / Cost (care and feeding)
I wasn't in on the decision to purchase the system. My organization purchased it, and I think more...
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Manager
Functionality and Upgrades
Greenway Health should have talked to specialists and had a template for certain specialties. We had...
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Manager
Relationship
With Greenway Health, we are missing out on vendor relationships and guidance. We are looking at...
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Manager
Functionality and Upgrades
It is important for us to be able to easily contact patients because of their hesitancy to enter the...
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Manager
Implementation and Training
We receive little updated or new training from Greenway Health. They host webinars, but many of them...
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Manager
Relationship
Support issues take a great deal of time. Office staff members have to spend a great deal of their...
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Manager
Future Outlook
There are helpful components with Greenway Health that we would recommend to peers, but we would...
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Manager
Functionality and Upgrades
We like the Greenway Health system very much. A couple of hospitals are trying to coerce us to go to...
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Manager
Service and Support
Greenway Health’s product is good, solid software. But the vendor could work on making their service...
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Manager
Functionality and Upgrades
The EHR is an impediment to creating an efficient work environment. I need the EHR to create a more...
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Manager
Functionality and Upgrades
The PM side of the software does a pretty good job. It is pretty decent. That is the first thing we...
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Manager
Other Observations & Comments
Greenway Health told us that they were coming out with a brand-new software called Project Polaris,...
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Manager
ROI / Cost (care and feeding)
Greenway Health charges us for everything. And the system is not cheap. Small practices need...
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Manager
Functionality and Upgrades
I don't know how much we pay for this system, but I do know that it is not cheap. Even if the system...
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Manager
Service and Support
Greenway Health has been really good about supporting us through the COVID-19 pandemic. We haven't...
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Manager
Relationship
The vendor can do anything that they say they can do. The only issue I had was that my salesperson...
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Manager
Functionality and Upgrades
We have a few issues with the system. I hate the communication between our state vaccine registry...
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Manager
Interfacing and Integration
This product's integration is kind of an issue. There are a couple of other things that are also a...
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Manager
Future Outlook
So far, we are not planning to go to another vendor. Hopefully, Greenway Health will fix my...
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Manager
ROI / Cost (care and feeding)
We would buy this product again. We like it. Greenway Health's customer service was better than any...
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Manager
Implementation and Training
I feel like Greenway Health's implementation was better than any implementation that we have ever...
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Manager
Technology
Greenway Health has a lot of new technology options. If we want a certain thing, like a tablet, the...
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Manager
Service and Support
We love the vendor's ongoing support. Greenway Health will do whatever it takes to help us. We have...
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Manager
Functionality and Upgrades
We love this system. Everyone thinks that it is super easy to use. We do recommend the system and a...
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Manager
Service and Support
The product functionality is meeting most of our needs, but we have had an ongoing issue for years...
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Manager
Functionality and Upgrades
I would tell someone looking at the product that it is really easy to use and train on. We have a...
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Manager
Future Outlook
I see my satisfaction increasing a year from now if the vendor gets the upgrade done and if the...
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Manager
Functionality and Upgrades
I think there is a new version of the product, but the vendor was having some issues, so we didn't...
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Manager
ROI / Cost (care and feeding)
The vendor eventually keeps their promises, but the vendor does not avoid charging for every little...
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Manager
Implementation and Training
Training is pretty much up to the users to take advantage of. It is available.
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Manager
Other Observations & Comments
We haven’t really had any contact with the vendor during the COVID-19 crisis other than when we have...
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Manager
Functionality and Upgrades
The product is so easy to use. We have had some new employees, and they seem to take to the product...
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Manager
Service and Support
The vendor's support has dropped. A couple of people in the clinic have had issues with something...
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Manager
Functionality and Upgrades
I would tell others looking at the product that we call the product commonsense software. It is easy...
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Manager
Other Observations & Comments
Greenway Health's system is a comfort system for us because we have had it for so long. The problem...
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Manager
Other Observations & Comments
Greenway Health moved our summit. We used to have one every year we had a conference, which happened...
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Manager
Functionality and Upgrades
We don’t have a lot of issues with the product. Overall, everybody is happy. Several vendors have...
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Manager
Functionality and Upgrades
There are a few things that could be improved. For example, the system doesn’t always print on our...
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Manager
Relationship
Greenway Health could be a little more proactive when the system goes down. They should let us know...
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Manager
Service and Support
We have had problems over the years, and sometimes the problems have required the vendor to get...
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Manager
Functionality and Upgrades
The product is good, but it is expensive in comparison with other systems.
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Physician
ROI / Cost (care and feeding)
The vendor has been very supportive throughout the COVID-19 crisis. They came through for us....
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Physician
Functionality and Upgrades
The vendor's technology does a really good job of supporting patient-centered care.
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Physician
Service and Support
The system must be easy to use. If our computers go down, then we go down, so our backup has to be...
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Physician
Implementation and Training
Training isn't that important to us, but the vendor offers it all of the time. We are always getting...
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Physician
Service and Support
Overall, I am very happy with Greenway Health's product. Greenway Health cares about us, and we have...
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Manager
Service and Support
Things with Greenway Health have become more difficult. The old system that we were in was dull, and...
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Manager
Functionality and Upgrades
Initially, the Greenway Health system wasn't what I wanted to go with. We basically got strong-armed...
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Manager
Other Observations & Comments
We haven't really needed to ask for any additional services that the vendor would charge for. I know...
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Manager
Implementation and Training
For the most part, Greenway Health was very knowledgeable during the setup process. They left out...
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Manager
Functionality and Upgrades
With the system, it takes 10 clicks just to see a note. Initially, there was a lot of fixing and...
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Manager
Service and Support
We have had a couple of issues during COVID-19, and we just needed to make one call to resolve those...
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Manager
ROI / Cost (care and feeding)
There are certain reports that we want, and Greenway Health has told us no and that they can't do...
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Manager
Technology
I have gotten used to the system now, learned how to use it, and figured out what I need from it....
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Manager
Implementation and Training
The whole reason we stayed with Greenway Health is they were pulling everything over from our old PM...
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Manager
Implementation and Training
For the initial training, Greenway Health only had an on-site trainer for one week. We had to...
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Manager
Relationship
I am not happy with Greenway Health’s program. The system doesn’t meet the standards of other...
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Manager
Relationship
When we were trying to work out what we needed, Greenway Health’s executives didn't really want to...
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Manager
Service and Support
The vendor has offered some things to support us through the pandemic. One of their partner...
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Manager
Relationship
The vendor has not kept their promises. Even over a year ago, they were going to update the system,...
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Manager
Functionality and Upgrades
The whole platform is very clunky; that is the word I have heard people in our office use for it. We...
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Manager
ROI / Cost (care and feeding)
Sometimes the vendor has so many different products and things that we get charged for, but...
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Manager
Functionality and Upgrades
We have to log on to the hospital system to get information from the hospital, and when I inquired...
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Manager
Service and Support
The vendor's support is great; that is the one thing that has kept me hoping. I wish the product...
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Manager
Functionality and Upgrades
There was a push from Greenway Health to change from Prime Suite, but we decided not to do that in...
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Manager
Service and Support
My recommendation of Prime Suite depends on the organization. Different specialties have different...
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Manager
Relationship
We have to file our reports for the Children’s Health Insurance Program. Greenway Health sends out a...
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CEO/President
ROI / Cost (care and feeding)
Greenway Health is part of our long-term plans because we get stuck with whatever vendor we pick....
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CEO/President
Technology
The Greenway Health system is not secure at all. So that always concerns our IT people. The EHR just...
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CEO/President
Relationship
Greenway Health’s executives are not involved in anything we do.
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CEO/President
Service and Support
In the past, I would have recommended Greenway Health, but now my likelihood to recommend them is...
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Manager
Relationship
Overall, we are very satisfied with Greenway Health. The vendor has had many different names over...
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Manager
ROI / Cost (care and feeding)
We are very blessed and fortunate. The providers keep the maintenance contracts on all of their...
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Manager
Other Observations & Comments
The vendor does a lot of contracting out. When we first started with the vendor, there were...
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Manager
Service and Support
The vendor has been very forthcoming during the COVID-19 crisis. They send us emails constantly, let...
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Manager
Relationship
The vendor pretty much keeps all promises. The road hasn’t been all smooth; there have been some...
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Manager
Functionality and Upgrades
We are satisfied with the product, but there are some little things that could work better in...
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Manager
Relationship
We have a sales representative, an in-house salesperson, and a product manager. There are just so...
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Manager
Relationship
We are satisfied with the support we get from the vendor. When we have a problem, we reach out. When...
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Manager
ROI / Cost (care and feeding)
Our doctors’ biggest concerns are around the cost, and we are nickel-and-dimed. The vendor meets all...
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Manager
Functionality and Upgrades
The system is very easy to use and maneuverable, but some of our providers are not computer people....
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Manager
Implementation and Training
When we first went live on the product, we had the vendor’s people come down and get us ready for...
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Director
ROI / Cost (care and feeding)
The vendor doesn't avoid charging for every little thing. We just know that when we add something...
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Director
Service and Support
The support from Greenway Health is better than the top score. It is phenomenal.
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Director
Relationship
Anytime I need anything, the vendor is quick to fulfill that request. There isn't a delay. Somebody...
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Director
Lessons Learned
I would recommend the product, but the hardware and software support is definitely worse. Every EMR...
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Director
Service and Support
Greenway Health has supported us wonderfully through the COVID-19 crisis with information,...
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Analyst/Coordinator
Relationship
The executives are very friendly, and they keep in touch. I would give Greenway Health a very high...
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Manager
Functionality and Upgrades
I think the software needs improvement when it comes to the overall workflow of the front office and...
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Manager
Relationship
The vendor is very proactive, and if we have issues, they are escalated to vendor executives. The...
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Manager
Implementation and Training
I have hoped to get better value from some things within the product. The implementation process...
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Manager
Implementation and Training
The system is very user friendly. The problem is that we sometimes have to figure things out by...
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Manager
ROI / Cost (care and feeding)
The vendor doesn’t avoid charging for every little thing, so I don’t know whether they...
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Manager
Sales and Contracting
The features the product has and does not have are not well defined. The vendor could improve on the...
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Manager
Lessons Learned
The system's ease of use depends on the user. Some physicians would rate the product high for ease...
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Manager
Functionality and Upgrades
The vendor needs to put more effort into providing new technology, and they could provide...
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Manager
Relationship
We are very disappointed with the outcome from Greenway Health. And the issues are all on them. We...
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Manager
Relationship
We are leaving Greenway Health. We were happy with the last payment we had from Greenway Health, but...
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Manager
Functionality and Upgrades
Greenway Health’s implementation was smooth, but they had problems with their upgrades. They just...
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Manager
Service and Support
In terms of Greenway Health’s support, I got everything that I needed. Their help desk did a very...
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Manager
Other Observations & Comments
In terms of how we are dealing with the COVID-19 crisis, Greenway Health hasn't offered a lot of...
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Manager
ROI / Cost (care and feeding)
I don't really feel nickel-and-dimed by Greenway Health. On a day-to-day basis, we don't have an...
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Manager
Functionality and Upgrades
The platform is absolutely excellent. It does everything that we could want an EHR and a PM system...
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Manager
Functionality and Upgrades
I would like to see Greenway Health focus better on specialties. We have families with many kids,...
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Manager
Functionality and Upgrades
Greenway Health is pretty good at delivering new technology to meet our needs. They are good if not...
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Manager
Relationship
I would rate the vendor executive involvement highly. Greenway Health’s last user group meeting had...
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Manager
Functionality and Upgrades
The original upgrades we received on the product were really bad. I have a long-term memory, and I...
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Manager
Implementation and Training
There is always room for improvement around training. The vendor could update their online things;...
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Manager
Other Observations & Comments
Once we are used to something, obviously, it feels fine. We don’t know anything different because we...
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Manager
Relationship
We have had some issues, and it took a while to get executive involvement. It is hard to escalate...
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Manager
Functionality and Upgrades
The vendor has a lot of options, and the product has a lot of really good features in it. We don’t...
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Manager
ROI / Cost (care and feeding)
I don’t have anything to compare the system to, but the cost is a little high.
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Manager
Other Observations & Comments
The vendor put out webinars to support us through the COVID-19 crisis. However, some of the webinars...
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Manager
Other Observations & Comments
I have seen a lot of things through COVID-19, but I haven't been paying much attention because of...
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Manager
Functionality and Upgrades
I have been pretty disgusted with Greenway Health's updates or hotfixes. A while back, we started...
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Manager
Relationship
Greenway Health is proactive. They just aren't always right. They are very good at telling us what...
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Manager
Lessons Learned
If someone asked me about Greenway Health's product, I would tell them that it is good overall....
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Manager
Relationship
Greenway Health used to make me very happy, and now they have fallen away from that. Working with...
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Manager
Functionality and Upgrades
We are still waiting on the ability to upgrade our server, and we have been waiting for quite a while....
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Manager
Technology
In terms of new technology, the solution doesn't really do anything different for us.
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Manager
Relationship
Executive involvement is nonexistent. We hear nothing from anybody.
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Physician
Functionality and Upgrades
We are a blended practice, and we were forced to use Greenway Health's system because the other...
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Manager
Technology
Greenway Health delivers new technology to meet our needs. We are getting ready for another upgrade....
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Manager
Service and Support
Greenway Health keeps all their promises. They are very easy to work with. In all my interactions...
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Manager
Functionality and Upgrades
The system is pretty easy. It is very simple to schedule an appointment and put in a new patient. I...
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Manager
Service and Support
Not every EHR can do what every customer wants it to do. Sometimes we get frustrated with Greenway...
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Manager
Other Observations & Comments
Greenway Health is really encouraging all their customers to go to the Intergy product. We have...
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Manager
Interfacing and Integration
My biggest frustration with the product is around having a bridge through our hospital lab. The...
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Manager
Functionality and Upgrades
Overall, we are very happy with the vendor. The system makes it easy to train new people, and it...
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Manager
Implementation and Training
Greenway Health’s training is decent. I wasn’t around for the initial course, but I did take the...
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Manager
Interfacing and Integration
Greenway Health is terrible at supporting our integration goals. I would rate them a zero; they are...
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Manager
ROI / Cost (care and feeding)
We just don’t get a lot for what we pay. I feel like the product is the most expensive EHR. It is...
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Manager
Technology
Compared to other EHRs, I would give the system a low score. We have to really know what we are...
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Manager
Other Observations & Comments
I have mixed feelings about Greenway Health’s support. Trying to get feedback for the salespeople is...
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Manager
Functionality and Upgrades
Our end users find the system easy to use, but I am more familiar with it because I did the whole...
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Manager
Functionality and Upgrades
I would say the solution is not really a specialty-specific system. The pro would be that there are...
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Manager
Functionality and Upgrades
Updates and implementations are what we have been looking forward to, and there seems to be a...
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Manager
Functionality and Upgrades
I like Greenway Health’s PM software. It does a pretty good job. I would actually give it a higher...
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Manager
Service and Support
Lately, the quality of support from Greenway Health has not been great. We experience half-hour wait...
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Manager
Functionality and Upgrades
On the demographic side of the PM system, there is a screen that I hate. If I put the insurance...
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Manager
Functionality and Upgrades
Greenway Health’s recent upgrades have not been good. Whenever they have an upgrade, there are more...
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Manager
Implementation and Training
Greenway Health’s training seems to be pretty good. Greenway Health has unlimited training that we...
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Manager
Functionality and Upgrades
Something about Intergy EHR that drives me crazy is that when I am making notes, if I create an...
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Manager
Interfacing and Integration
Initially, Greenway Health’s support was pretty good. But lately, it has been horrible. Greenway...
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Manager
ROI / Cost (care and feeding)
The desktop module has a bunch of hyperlinks, and under the direct messaging tab is a button that...
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Manager
Functionality and Upgrades
The product has really worked well over the years. But one thing we really liked about the system...
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Manager
Service and Support
When we first bought Intergy EHR, it was really bad. The service was terrible, and everything was...
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Manager
Functionality and Upgrades
I don’t think Intergy EHR has been as strong since Greenway Health acquired Vitera Medical Manager....
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Manager
Functionality and Upgrades
The system is supposed to allow us to track MIPS, but it won’t pull our reports correctly. We keep...
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Manager
Sales and Contracting
Greenway Health charges us separately for everything. I should be able to read and know about what I...
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Manager
Relationship
Greenway Health is not proactive at all, and I don’t ever hear from the vendor executives.
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Manager
Functionality and Upgrades
Greenway Health’s system drives tangible outcomes. It may take some time, but I do get the outcomes...
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Manager
Other Observations & Comments
Greenway Health is okay. They do the job; however, that takes time. Our system kicks us out a lot,...
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Manager
Functionality and Upgrades
It wasn’t my decision to go with the Greenway Health product. We get kicked out of the system. The...
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Manager
Functionality and Upgrades
Greenway Health charges for every little thing. We got an upgrade recently, and shortly before that,...
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Manager
Interfacing and Integration
The Greenway Health product does not always connect to one of our other products. Once they connect,...
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Manager
Service and Support
The system kicks us out way too much. I call Greenway Health on a regular basis, and at this point,...
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Manager
Implementation and Training
Greenway Health’s training is good. The initial and ongoing training is really good. The training is...
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Manager
Interfacing and Integration
The system is starting to support our integration goals. The vendor is starting to make progress....
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Manager
Technology
The quality of the Greenway Health product is not bad when the product is actually working. The...
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Physician
Functionality and Upgrades
Greenway Health’s implementations and upgrades are very good. And now that we are going to...
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Physician
Interfacing and Integration
We are struggling with interoperability; it is very difficult. We have tried to hook up with...
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Physician
Future Outlook
Forecasting a year from now, I think our satisfaction will be really high because we have been happy...
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Physician
Functionality and Upgrades
The system is very good. It is not always friendly for our specialty, so sometimes we have to make...
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Physician
ROI / Cost (care and feeding)
There are a lot of charges for a lot of bits that have broken out quite dramatically from the...
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Physician
Implementation and Training
We rate the vendor's implementation services high. They are not perfect, but they are very good.
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Physician
Service and Support
The vendor's ongoing support is not perfect because they do have a lot of self-reliance. There isn’t...
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Physician
Other Observations & Comments
The system is not completely friendly for our specialty, and sometimes we have to spend some time...
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Physician
Interfacing and Integration
The system works very well in terms of supporting our integration goals.
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Physician
Relationship
We rate the vendor as highly proactive. They do let us know about upcoming installs and other things....
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Physician
Other Observations & Comments
I don’t really have any familiarity with the vendor executives; that is not something I have come...
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Physician
ROI / Cost (care and feeding)
The system is appropriately priced for the service that is given. We have received our money’s...
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Physician
Functionality and Upgrades
The Practice Analytics piece helps drive outcomes and helps us drill down to the reports well. It is...
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Physician
Other Observations & Comments
Our overall satisfaction may change depending on how much more involved my staff and I can be in...
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Physician
Lessons Learned
I would tell others that in the beginning, there is some work required to get the system perfected....
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VP/Other Executive
Service and Support
Most of the time, Greenway Health’s phone and web support is great, but when it is bad, it is really...
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VP/Other Executive
Relationship
I am certainly beyond tier-one interaction, but I wouldn’t say that who I interact with is an...
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VP/Other Executive
Future Outlook
Given what I know and what we are doing, I see my score increasing in a year from now.
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VP/Other Executive
Functionality and Upgrades
Overall, things are going great with Greenway Health. There are bumps, hurdles, and things that need...
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VP/Other Executive
Relationship
Greenway Health has kept 90% of their promises, so overall, they do keep their promises.
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VP/Other Executive
ROI / Cost (care and feeding)
With Greenway Health’s approach, if we make money, they make money. I haven’t felt nickel-and-dimed...
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VP/Other Executive
Implementation and Training
There has been no ongoing training from Greenway Health, but the initial training was decent.
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VP/Other Executive
Functionality and Upgrades
The product does what Greenway Health says it will do. It meets our needs. The system is rather...
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VP/Other Executive
Functionality and Upgrades
Providers, doctors, and midlevel people want an EMR that results in the least amount of work....
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Manager
Functionality and Upgrades
The Greenway Health product is very user friendly. In the beginning, there were some things that I...
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Manager
Relationship
Greenway Health keeps all promises, even if doing so takes a while. If I have a case open for...
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Manager
Functionality and Upgrades
There are a few things that I would change about the system, but I like the fact that the system can...
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Manager
Implementation and Training
The implementation was good, and the training overall was very good. Everyone was very experienced....
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Manager
Functionality and Upgrades
There is easy access to any records we are looking for in the Greenway Health system. Instead of...
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Manager
Interfacing and Integration
The system isn’t compatible with HP laptops because of Windows 10.
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Manager
Functionality and Upgrades
The system allows us to work a little faster compared to paper charts, and we are able to just...
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Manager
Functionality and Upgrades
The main issue we had with the system was in the very beginning. We had to start putting in...
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Manager
Functionality and Upgrades
I don't think there is a perfect EHR out there. Greenway Health’s EHR is certainly not ideal in...
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Manager
ROI / Cost (care and feeding)
Components that are commonplace in other EHRs have to be purchased through an à la carte menu....
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Manager
Service and Support
Greenway Health misses the mark with their support, and their executive involvement is very poor....
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Manager
Functionality and Upgrades
Most of the time, the upgrades are fine. The most recent upgrade took us all by surprise. I rated...
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Manager
ROI / Cost (care and feeding)
For the most part, we are very happy with the solution. I wish that the product were a little bit...
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Manager
Functionality and Upgrades
We have the most current version of the product right now. The vendor constantly does updates.
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Manager
Implementation and Training
The vendor is good about training. If we need training, the vendor is willing to do it. I can call...
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Manager
Functionality and Upgrades
There are functions in the system that we are not able to use, and I don’t like that.
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Manager
Relationship
The vendor tries to be proactive, but I have reached out to the vendor because I need to purchase...
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