Greenway Health Intergy EHR/PM - Small Practices Commentary
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Chris Clune
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User Commentary

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Manager

Value

Someone from Greenway Health has called us about the solution, and they wanted to see how we are...

Jun 2024
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Manager

Product

Greenway Health Intergy EHR/PM - Small Practices captures our outcomes. We can put those in there...

Jun 2024
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Manager

Relationship

The involvement from Greenway Health varies greatly depending on who I work with. When I am working...

Jun 2024
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Manager

Loyalty, Product

Interoperability took years. We keep having problems with interoperability, but I don't know whether...

Jun 2024
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Manager

Product

I think Greenway Health could be better at driving tangible outcomes in the solution. The reports in...

Jun 2024
||
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Manager

Loyalty, Product

The solution needs to be more geared toward population health practices. This solution is very...

Jun 2024
||
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Manager

Culture, Value

Greenway Health does not avoid charging for every little thing. For example, in the number of...

May 2024
||
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Manager

Operations, Product

Intergy EHR is not specialty friendly, for the most part. It is very click heavy. We could have used...

May 2024
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Manager

Loyalty, Product

Intergy Practice Management is good. We went with the EHR because of our familiarity with the text...

May 2024
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Manager

Relationship

I don't know who our customer service agents even are with Greenway Health. It would be nice if they...

May 2024
||
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Manager

Relationship

Greenway Health’s customer service people who we call and speak to all need to be fired. They are...

May 2024
||
(0)
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Manager

Product, Value

The more I use Intergy Practice Management, the more I don't like it. The reporting is awful. There...

May 2024
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Manager

Value

We looked into using our EHR vendor for our practice management system, but they were expensive....

May 2024
||
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Manager

Operations

The implementation hasn't really affected me, so as far as I'm concerned, it was pretty seamless. I...

May 2024
||
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Manager

Operations

People need to know that once they are live, Greenway Health doesn't offer any ongoing training....

May 2024
||
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Manager

Operations, Product

Intergy Practice Management is not user friendly at all. We don't have a whole lot of turnover here,...

May 2024
||
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Manager

Relationship

I think we have a representative from Greenway Health, but I don't know who it is. I haven't talked...

May 2024
||
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Manager

Value

I would never recommend Intergy Practice Management to a peer unless I didn’t like that person. I am...

May 2024
||
(0)
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Analyst/Coordinator

Culture, Relationship, Operations

To be more successful using any product, an organization has to involve their whole team before they...

May 2024
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(0)
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Analyst/Coordinator

Product

We are still trying to get a couple of things integrated and on board with Greenway Health. There is...

May 2024
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Analyst/Coordinator

Relationship

Greenway Health’s ongoing support is sufficient. They send out messages, and they call out to check...

May 2024
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Analyst/Coordinator

Operations

Greenway Health does as much as they can when it comes to their promises. I would suggest that...

May 2024
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Analyst/Coordinator

Relationship, Value

The vendor’s support is pretty good once we start a ticket, but we have to start the ticket. We...

May 2024
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Analyst/Coordinator

Operations

The vendor could provide more in-depth training that is not on a telehealth platform. They probably...

May 2024
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CEO/President

Product, Value

There have been some gradual improvements in the product, but if I could go with something better, I...

May 2024
||
(0)
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CEO/President

Relationship, Product

We have had upgrades, but there is not a lot of interaction around those. They just happen. We are...

May 2024
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CEO/President

Relationship

The vendor doesn’t keep all their promises. We struggle with the vendor at times in terms of...

May 2024
||
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CEO/President

Value

We started with our telehealth solution at the beginning of the pandemic, and it was very fast to...

May 2024
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Manager

Relationship

Since Greenway Health's technical support went to India, I haven't even wanted to call anymore. I'm...

May 2024
||
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Manager

Relationship, Value

Being a small clinic on Greenway Health's system isn't great. I couldn't say who our lead person...

Apr 2024
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Manager

Loyalty, Relationship

In the past, Greenway Health has not been cooperative, so we have advised our providers to leave...

Apr 2024
||
(0)
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Manager

Relationship, Value

When providers have a problem, they put in a ticket, and they don't get a timely response from...

Apr 2024
||
(0)
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Manager

Operations

Most of the training took place during the implementation phase, and Greenway Health was very...

Apr 2024
||
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Manager

Relationship

The support from Greenway Health used to be better, and it has to be ramped up a bit. Everything has...

Mar 2024
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Manager

Product

I find the system to be pretty intuitive, and I would probably stick with it over other products...

Mar 2024
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Manager

Product

The MIPS support from Greenway Health is pretty crummy. Getting information about how the data from...

Mar 2024
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Manager

Product

The interface in the product is clean. It is not junked up with a lot of different, little things...

Mar 2024
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Manager

Relationship

I like Greenway Health's support website. I don’t think it has a really clean design, but the...

Mar 2024
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Manager

Product

Everything is there, and Greenway Health offers everything; the product is just not good. The design...

Mar 2024
||
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Manager

Loyalty, Relationship

If it were up to me, it would be a no for the product to be part of our long-term plans because I...

Mar 2024
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Manager

Relationship

I'm not happy with Greenway Health. I have sent requests to them and done surveys they have sent me,...

Mar 2024
||
(0)
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Manager

Loyalty, Product

I would like to see more updates on changes within the whole software. When we get the notice that...

Mar 2024
||
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Manager

Operations

The training should be like it was to begin with. When we first got this system, we had excellent...

Mar 2024
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Manager

Operations, Product

The ease of use is pretty good. I have to give Greenway Health credit on that. The system is user...

Mar 2024
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Manager

Relationship

Since the vendor started changing owners and getting bought out, things have gotten really bad in...

Mar 2024
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Manager

Value

Greenway Health did avoid charging in the beginning, but now, I think they do charge every little...

Mar 2024
||
(0)
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Manager

Loyalty

We attempted using telehealth and virtual care through Greenway Health during the COVID-19 pandemic,...

Mar 2024
||
(0)
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Manager

Operations, Product

I'm not impressed with Greenway Health's product. I have had issues with it since I started using...

Feb 2024
||
(0)
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Manager

Relationship

If I put a ticket in with Greenway Health, the support people either never get back to me or call me...

Feb 2024
||
(0)
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Manager

Value

On the practice management and billing side, the pricing has been changing. When I called the vendor...

Feb 2024
||
(0)
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Analyst/Coordinator

Loyalty, Relationship, Product

The vendor is working on deliverables to meet the larger needs of the industry, though they are not...

Feb 2024
||
(0)
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Analyst/Coordinator

Relationship

Once we create a support ticket, if the first support person can't help us, we can be assured that...

Feb 2024
||
(0)
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Analyst/Coordinator

Product

Greenway Health needs a more robust BI report builder. Greenway Health is still a little behind...

Feb 2024
||
(0)
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Analyst/Coordinator

Relationship

We never meet with our Greenway Health account representative. I think they call maybe once or twice...

Feb 2024
||
(0)
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Analyst/Coordinator

Relationship, Product

The vendor needs to work on their timeliness with global outage notifications. I find out four to...

Feb 2024
||
(0)
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Analyst/Coordinator

Operations

The vendor has done significantly better in terms of the changes that they made to the...

Feb 2024
||
(0)
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Analyst/Coordinator

Relationship

In the past, whenever we called Greenway Health, we would get a product specialist on the phone. But...

Feb 2024
||
(0)
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Analyst/Coordinator

Operations

As far as the vendor's ongoing training goes, there is not nearly enough training as they migrate to...

Feb 2024
||
(0)
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Manager

Relationship

Things are going okay with the product. It has changed over the years. The vendor's support has...

Feb 2024
||
(0)
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Manager

Culture, Relationship

I don't think the vendor had good communication when we started with them. The vendor's...

Feb 2024
||
(0)
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Manager

Product

The product's development has stayed the same over the last six months. The product is fine, but...

Feb 2024
||
(0)
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Manager

Relationship

I don't know whether the vendor is concerned about us and engaged with or interested in the success...

Feb 2024
||
(0)
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Manager

Value

It seems like the system's price goes up very often. We have to pay extra if we want more labs to...

Feb 2024
||
(0)
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Manager

Culture, Value

I don't know whether Greenway Health offers what our other vendors offer, but even if they did, I...

Feb 2024
||
(0)
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Manager

Product

I know we use something that helps us keep track of the injections, and that software is integrated....

Feb 2024
||
(0)
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Manager

Loyalty, Value

I want the cloud version of the product. I hate our current version because I don't like the...

Feb 2024
||
(0)
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Manager

Value

When I asked Greenway Health whether we could create a custom report that we could transfer to a...

Feb 2024
||
(0)
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Manager

Operations

The vendor gave us no training, and then we had to pay additionally for training. There was no...

Feb 2024
||
(0)
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Manager

Product

The EHR part of the product is better than the admin or practice management portion. For the EHR...

Feb 2024
||
(0)
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Manager

Relationship

Every time we call the vendor, we get directed offshore, and a random person answers. Our billing...

Feb 2024
||
(0)
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Manager

Product

Greenway Health's Crystal Reports are unusable. For example, I wanted to move the provider's...

Feb 2024
||
(0)
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Manager

Relationship

We have an account person from Greenway Health who we meet with frequently to go over all the...

Feb 2024
||
(0)
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Manager

Relationship

Overall, Greenway Health’s support is pretty good. Sometimes there is a communication barrier, but...

Feb 2024
||
(0)
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Manager

Product

There are a few things in the Intergy product that we would like to see improved. Improving the...

Feb 2024
||
(0)
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Manager

Relationship

Greenway Health is trying to improve and put out updates and things, but I don't know of anything...

Feb 2024
||
(0)
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Manager

Product

There have been some smaller issues or integration problems, and we would like it if the system did...

Feb 2024
||
(0)
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Manager

Culture, Relationship

I do not even know who our Greenway Health client representative is. We used to have someone who...

Feb 2024
||
(0)
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Manager

Relationship

I'm not sure when, but Greenway Health outsourced a lot of their customer service overseas, and we...

Feb 2024
||
(0)
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Manager

Loyalty, Product

Greenway Health's product is good, and that is why I have stayed with it for as long as I have. I...

Feb 2024
||
(0)
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Manager

Operations, Product

When we did a major upgrade years ago with Greenway Health, it went very well. There were people...

Feb 2024
||
(0)
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Manager

Relationship

We had an issue pulling information between another system and the Intergy system that lasted for a...

Feb 2024
||
(0)
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Manager

Relationship, Product

When the product was more internally owned, we got better responses, and the company was not too big...

Feb 2024
||
(0)
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Manager

Product

For the most part, the product is better. Greenway Health has done a lot of revamping and gotten the...

Feb 2024
||
(0)
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Manager

Culture, Loyalty, Product

We are now cloud based. We were server based on our premises for years. But when Greenway Health was...

Feb 2024
||
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Manager

Product, Value

We only do our billing through Greenway Health, but the vendor uses a clearinghouse for our actual...

Feb 2024
||
(0)
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Manager

Loyalty, Product, Value

After we got past a certain thing with the system, everything was good. We got rid of a lot of our...

Feb 2024
||
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Manager

Relationship

The product was under a different company called Sage. I don't think that we ever changed vendors. I...

Feb 2024
||
(0)
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Manager

Operations

We had issues with the vendor's training. The only reason we were not fully satisfied with that...

Feb 2024
||
(0)
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Manager

Relationship, Operations

The vendor is good at communicating with us. They send us things all the time. However, there are a...

Feb 2024
||
(0)
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Manager

Relationship

When we started with Greenway Health, things were fine. People would take care of any problems that...

Feb 2024
||
(0)
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Manager

Relationship

Every time we call Greenway Health's support, we talk to someone different. Greenway Health is a big...

Feb 2024
||
(0)
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Manager

Relationship

When I am unhappy with Greenway Health, they do their best to make me happy again. Supervisors will...

Feb 2024
||
(0)
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Manager

Relationship, Product

Greenway Health has improved their product a lot. Over the past several months, we haven't had...

Feb 2024
||
(0)
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Manager

Relationship

On the customer service end, Greenway Health is a little slow to react. They don’t go above and...

Feb 2024
||
(0)
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Manager

Operations, Product

Greenway Health's system is exceptionally difficult to use. We have patients who can never get into...

Feb 2024
||
(0)
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Manager

Product

Greenway Health finally figured out our billing, so that went well. But as far as improvement goes,...

Feb 2024
||
(0)
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Manager

Relationship, Operations

Greenway Health is proactive in that they tell us when an upgrade is going to happen, but they don't...

Feb 2024
||
(0)
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Manager

Operations, Product

I have found the system to be fairly user friendly. We have medical students who get into the...

Feb 2024
||
(0)
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Manager

Product

I can input charges and patient histories into the system. Then, when patients come back for their...

Feb 2024
||
(0)
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Manager

Relationship

We had a couple of problems with the system that I tried to speak to the vendor about, but there was...

Feb 2024
||
(0)
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Manager

Operations

The training that we received from Greenway Health when we signed up for their system was excellent....

Feb 2024
||
(0)
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Manager

Relationship, Operations

Greenway Health's cloud offering has been good, but it would have been nice if we had had someone...

Feb 2024
||
(0)
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Manager

Relationship, Product

Greenway Health doesn't say something that the product is not going to do. The product is easy to...

Jan 2024
||
(0)
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Manager

Value

Cost is the area that requires the most improvement; it is getting worse. While I think the services...

Jan 2024
||
(0)
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Manager

Relationship, Product

There is nothing major missing that my staff is complaining about. Once something is in place, it...

Jan 2024
||
(0)
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Manager

Culture, Value

At one point, I had servers, but now everything is on the cloud. Previously, I had the maintenance...

Jan 2024
||
(0)
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Manager

Relationship

The best thing about Greenway Health is their support. We don't need their support team every day,...

Jan 2024
||
(0)
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Manager

Relationship

I don't even know who our account representative is at this point. It has been a long time, and...

Jan 2024
||
(0)
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Manager

Relationship, Operations, Product, Value

The software is user friendly, and I have always experienced good support. The system is worth the...

Jan 2024
||
(0)
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Analyst/Coordinator

Relationship

When we call Greenway Health about a problem, they try to help us right away. Greenway Health is...

Jan 2024
||
(0)
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Analyst/Coordinator

Operations, Product

I like the product. It works like it is supposed to, and it works well. I would tell others looking...

Jan 2024
||
(0)
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Analyst/Coordinator

Operations, Product

In a recent update, Greenway Health changed the way we did things, and we couldn't look at things...

Jan 2024
||
(0)
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Manager

Relationship

The one thing I don't particularly care for with Greenway Health is that for customer service we...

Jan 2024
||
(0)
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Manager

Operations

No one ever comes from Greenway Health and trains us unless we call them up and hire them. If I have...

Jan 2024
||
(0)
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Manager

Product

Scheduling patients and looking at the patient information in the system is easy. How it works is...

Jan 2024
||
(0)
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Director

Culture, Value

We are hoping to have Greenway Health's product be part of our long-term plans, but we have come...

Jan 2024
||
(0)
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Director

Operations, Product

We like the product. Our providers use it, and we haven’t had any of them question anything. That is...

Jan 2024
||
(0)
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Director

Culture, Relationship

The communication with our Greenway Health representative has been dysfunctional. Anytime I try to...

Jan 2024
||
(0)
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Director

Product

A lot of our providers have used Epic's system, and some of the feedback I have gotten is that...

Jan 2024
||
(0)
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Manager

Relationship, Product

We have had multiple issues with the system's slowness, and the vendor always tells us that that is...

Jan 2024
||
(0)
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Manager

Product

The system's ability to integrate with other systems isn't good. When we get records from other...

Jan 2024
||
(0)
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Manager

Relationship

The vendor will make changes to the system's views, and the system will suddenly look different or...

Jan 2024
||
(0)
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Manager

Culture, Value

We have seen an uptick in both our base rates and the prices of what Greenway Health calls...

Jan 2024
||
(0)
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Manager

Product

The system is easy to navigate from an end-user standpoint, and it has pretty good availability. It...

Jan 2024
||
(0)
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Manager

Relationship

Greenway Health's customer service is absolutely awful. Their support people frequently reach out to...

Jan 2024
||
(0)
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Manager

Value

These days, providers aren't getting any additional money, yet everything we have to do costs even...

Jan 2024
||
(0)
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Manager

Product

There isn't anything I specifically like or dislike about the Greenway Health system. There isn’t...

Jan 2024
||
(0)
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Manager

Loyalty

It is difficult to switch EHRs and start over. Otherwise, we would have moved to an EHR that was...

Jan 2024
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Manager

Relationship

The product's ease of use is good, but the vendor has poor support. When I contact their support...

Jan 2024
||
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Manager

Relationship

I don't like the product. When we got the system, the vendor was smaller, and they were very helpful...

Dec 2023
||
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Manager

Product

The technology in the practice management piece is really good, and the billing goes through okay...

Dec 2023
||
(0)
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Manager

Value

Greenway Health's system is too expensive. They have all the practice management stuff we need. We...

Dec 2023
||
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Manager

Relationship, Product

We are using a third-party solution for something, and it connects to the Greenway Health system and...

Dec 2023
||
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Manager

Relationship

We haven't had many issues with the system itself. There have been a couple of times when we have...

Dec 2023
||
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Manager

Relationship, Operations

The system is pretty easy to figure out. I am sure that there are things about it that we still...

Dec 2023
||
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Manager

Operations, Value

Greenway Health charges for quite a bit, including training services. We are already paying a lot of...

Dec 2023
||
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Manager

Value

The vendor could have more usage options for patient messaging. To really interact with patients, we...

Dec 2023
||
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Manager

Product, Value

The biggest win that we have seen from using the system has been the ability to get documentation...

Dec 2023
||
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Manager

Relationship

We have encountered a language barrier with the vendor's customer support people. That makes it hard...

Dec 2023
||
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Manager

Product, Value

The system has a few weird rules. Every time providers try to save and sign in to a chart, the...

Nov 2023
||
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Manager

Relationship

If Greenway Health’s support were better, we would be interested in doing other things with the...

Nov 2023
||
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Manager

Loyalty, Product

We aren't fond of Greenway Health's system. It has a lot of hiccups. Communicating with patients...

Nov 2023
||
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Manager

Operations

Greenway Health has some work to do. When they first started, they were great, but they haven't kept...

Nov 2023
||
(0)
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Manager

Relationship

We can call Greenway Health's help desk, and we can send in cases, and the vendor works with us...

Nov 2023
||
(0)
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Manager

Value

Greenway Health is working with some different third parties in different ways. We have the portal,...

Nov 2023
||
(0)
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Manager

Relationship

Everything has been going fine with Greenway Health. We have been implementing some different...

Nov 2023
||
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Manager

Relationship

Greenway Health tries to offer updates and give us better workflows. Lately, we have been in touch...

Nov 2023
||
(0)
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Manager

Relationship, Operations

I feel that there are so many other customers sometimes, and because we have been a customer for so...

Nov 2023
||
(0)
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Manager

Relationship, Operations

Sometimes more clicks are required than there needs to be in the product. As we use the product...

Nov 2023
||
(0)
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Manager

Product

Greenway Health’s service is great. And the product is very user friendly. I would tell a peer that...

Nov 2023
||
(0)
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Manager

Operations, Product

There are a lot of extra steps required to do simple tasks in the product. We have people who have...

Oct 2023
||
(0)
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Manager

Culture, Value

Our Greenway Health sales representative switches all the time, so when we ask for something, the...

Oct 2023
||
(0)
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Manager

Relationship

Greenway Health's support used to be decent, but now the vendor has outsourced it, and their new...

Oct 2023
||
(0)
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Manager

Value

Greenway Health keeps raising prices on us, but when we look at other options, it seems like it...

Oct 2023
||
(0)
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Manager

Product

Everything is done with Greenway Health, and we don't have any third parties. The only thing...

Oct 2023
||
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Manager

Value

If I could go back, I would maybe not buy Greenway Health's product. Greenway Health does not keep...

Oct 2023
||
(0)
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Manager

Operations

Greenway Health came out for training after we had done a bunch of sandbox-type stuff and...

Oct 2023
||
(0)
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Analyst/Coordinator

Relationship, Operations

With previous vendors' systems that we have used, we have had someone from the vendors' companies...

Oct 2023
||
(0)
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Manager

Loyalty, Product

I have no idea what would be a better solution than Greenway Health's. I haven't looked into other...

Oct 2023
||
(0)
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Manager

Product

Nothing is in one chart, and we have to go to a separate window for every single thing we need. The...

Oct 2023
||
(0)
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Analyst/Coordinator

Relationship, Value

We call Greenway Health for a lot of different problems, and they are always eager to help with...

Oct 2023
||
(0)
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Analyst/Coordinator

Operations, Product

Greenway Health's system is very user friendly. Our providers do their own coding, so it is easy for...

Oct 2023
||
(0)
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Analyst/Coordinator

Product

The thing that I would change in Greenway Health's system is to make it easier for us to be able to...

Oct 2023
||
(0)
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Analyst/Coordinator

Product

The product doesn't meet all of our needs, but it allows us to get our jobs done. However, its...

Oct 2023
||
(0)
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Analyst/Coordinator

Operations

The training that I got from Greenway Health at first was decent. If I call Greenway Health and ask...

Oct 2023
||
(0)
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Analyst/Coordinator

Culture, Relationship

We had hardware issues with Greenway Health, and they made a mistake. They fixed the issue, but...

Oct 2023
||
(0)
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Analyst/Coordinator

Operations, Value

We get everything we need from Greenway Health, and we don't pay them a lot of money. If I call with...

Oct 2023
||
(0)
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Analyst/Coordinator

Product

I would like to be able to print medical records in Greenway Health's system without having to print...

Oct 2023
||
(0)
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Nurse

Operations

When we first implemented the system, there was formal training, and the staff said that the...

Oct 2023
||
(0)
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Nurse

Relationship

I have called Greenway Health's support team a few times, and I haven't found them to be very...

Oct 2023
||
(0)
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Nurse

Operations, Product

We are using most of Greenway Health's system, and we are mainly using their EHR. I only use the...

Oct 2023
||
(0)
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Nurse

Loyalty, Value

I probably wouldn't buy the system again unless the price point were a lot better compared to the...

Oct 2023
||
(0)
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Nurse

Loyalty

The Greenway Health system works. The functionality in the system is good enough. Overall, things...

Oct 2023
||
(0)
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Analyst/Coordinator

Operations

Greenway Health's system works well. It is super easy to use. The vendor has all kinds of training...

Oct 2023
||
(0)
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Analyst/Coordinator

Loyalty, Value

It has been a while since I have looked at other software, so I don't know whether I would replace...

Oct 2023
||
(0)
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Analyst/Coordinator

Value

Greenway Health charges us for everything. We talked to Greenway Health and set up everything, but...

Oct 2023
||
(0)
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Manager

Culture, Relationship

There have been a couple of things that have happened recently with Greenway Health. They have...

Oct 2023
||
(0)
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Manager

Relationship, Product

Greenway Health hasn’t delivered any new technology on the practice management side that I'm aware...

Oct 2023
||
(0)
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Manager

Relationship

Greenway Health's phone and web support is terrible; it is not what it used to be. There are no...

Oct 2023
||
(0)
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Manager

Relationship

At Greenway Health, someone did solve a problem I had. They had to go to somebody else, so they...

Oct 2023
||
(0)
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Manager

Value

Greenway Health is okay. The increase in cost over the last few years has been a lot. And...

Oct 2023
||
(0)
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Manager

Product, Value

I would be extremely likely to recommend Greenway Health's product. It is a good product. We get...

Oct 2023
||
(0)
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Manager

Culture, Operations

When we implemented, there were a couple of things that Greenway Health did not follow through with....

Oct 2023
||
(0)
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Manager

Culture, Value

With Greenway Health, we pay our regular licensing fee and service fee. I don't ever call them; I...

Oct 2023
||
(0)
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Manager

Operations

Greenway Health has given us no training in the last few years, only the initial training for the...

Oct 2023
||
(0)
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Manager

Product

I wanted to use another clearinghouse in lieu of what Greenway Health offers, but that wasn't an...

Oct 2023
||
(0)
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Manager

Culture, Value

Greenway Health charges customers for every little thing. You name it; Greenway Health charges...

Oct 2023
||
(0)
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Manager

Relationship, Product

There have been some updates that have been useful, but we wonder why Greenway Health would touch...

Oct 2023
||
(0)
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Manager

Relationship, Operations, Product

When Greenway Health does an upgrade, we feel the effects the next day. The upgrades are good...

Oct 2023
||
(0)
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Manager

Operations

Greenway Health’s training was good. They came on-site, and then there was stuff that we did...

Oct 2023
||
(0)
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Manager

Relationship, Product

Greenway Health’s integrations aren’t always reliable. Generally, they work 90% of the time, but...

Oct 2023
||
(0)
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Manager

Relationship

There have been updates to the system, but it looks dated as a product. And on the website, Greenway...

Oct 2023
||
(0)
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Manager

Product

My billing situation is better now than with my old software. I feel like part of the reason...

Oct 2023
||
(0)
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Manager

Product

The software works great, and everything seems to run smoothly. The product is very user friendly.

Oct 2023
||
(0)
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Manager

Relationship

The vendor’s customer service team is always good and quick. When I call, they are willing to help...

Oct 2023
||
(0)
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Manager

Operations, Product

I think the system as a whole could be a great thing. Greenway Health is pretty much known for their...

Oct 2023
||
(0)
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Manager

Operations, Value

We are still not running things that we need in Greenway Health's system, but we are improvising. To...

Oct 2023
||
(0)
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Manager

Relationship

Greenway Health was very good at working with the third-party vendor that we needed to hire to help...

Oct 2023
||
(0)
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Manager

Culture, Loyalty, Operations

Our experience with Greenway Health has been really horrible and time consuming. Everything that we...

Oct 2023
||
(0)
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Manager

Product

The system works. It has a lot of plusses and a lot of data. But if a user can extract the data,...

Oct 2023
||
(0)
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Manager

Operations

The majority of the billing issues that we had were because none of our parameters were set up. The...

Oct 2023
||
(0)
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Manager

Relationship

Greenway Health is running a business. They are paying their employees. But I don’t think they care....

Oct 2023
||
(0)
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Manager

Product

The product is very comprehensive. It takes care of both the clinical side and the administrative...

Sep 2023
||
(0)
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Manager

Product

We are very happy with the EHR that we have. It is very easy to use. A physician at our organization...

Sep 2023
||
(0)
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Manager

Relationship

Whenever we call with questions, the vendor fills us in on what we need. They call us back in a fair...

Sep 2023
||
(0)
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Manager

Product, Value

The product gives us everything we want. It has all the information we need and more, and it does a...

Sep 2023
||
(0)
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Manager

Product, Value

I would buy Greenway Health's system again. I helped design the program when we changed from paper...

Sep 2023
||
(0)
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Manager

Loyalty, Relationship

I haven't heard from Greenway Health’s executives in years. I hope my satisfaction is at the top of...

Sep 2023
||
(0)
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Manager

Relationship, Product

I went to the cloud because Greenway Health offered me better speed and better service in the cloud....

Sep 2023
||
(0)
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Manager

Relationship

I have made a lot of friends at Greenway Health through the years. I really loved the support...

Sep 2023
||
(0)
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Analyst/Coordinator

Relationship

I really wish that Greenway Health would bring their support back onshore. It takes quite a while...

Sep 2023
||
(0)
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Analyst/Coordinator

Value

We had to implement something due to a recent regulation change, and it took a while to get that...

Sep 2023
||
(0)
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Analyst/Coordinator

Relationship

Greenway Health wants to use a community portal for us to put our issues on, and they are...

Sep 2023
||
(0)
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Analyst/Coordinator

Operations

Initially, when we first got onto the system, we received some pretty good on-site training from the...

Sep 2023
||
(0)
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Analyst/Coordinator

Loyalty

Greenway Health's system isn't the best. The platform is quite limited. There are other systems out...

Sep 2023
||
(0)
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Director

Culture, Relationship

I was disillusioned by Greenway Health’s sales spiel for moving to their cloud-based solution. I...

Aug 2023
||
(0)
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Director

Culture, Loyalty, Value

I would not buy Greenway Health's system again. We could find a better solution for our practice. If...

Aug 2023
||
(0)
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Director

Loyalty, Relationship

I used to tell others that Greenway Health's product was in the middle of the road. It said that it...

Aug 2023
||
(0)
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Director

Relationship

Given that we have used Greenway Health's system for many years, I wish the company would be more...

Aug 2023
||
(0)
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Physician

Culture, Value

Keeping the price down is the number-one thing I expected from Greenway Health that I have not seen....

Aug 2023
||
(0)
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Physician

Operations

One of my complaints is that I don’t receive any training, and I haven't seen Greenway Health do...

Aug 2023
||
(0)
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Physician

Product

Greenway Health's product does not exchange information very well. I don't see where it integrates...

Aug 2023
||
(0)
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Physician

Product

The system does pretty well and works from a day-to-day needs point of view. I see the patient and...

Aug 2023
||
(0)
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Physician

Relationship

I haven't seen where Greenway Health does anything to help with outcomes. If I call with a specific...

Aug 2023
||
(0)
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Director

Relationship

Once I get the support team on the phone, the support is good. It is just really hard to understand...

Aug 2023
||
(0)
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Director

Operations, Product

I hate doing the upgrades because there is always some kind of issue. We are a busy practice, and we...

Aug 2023
||
(0)
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Director

Product

The practice management system is pretty easy. People catch on rather quickly. With our EHR, when we...

Aug 2023
||
(0)
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Manager

Operations

Greenway Health's training was pretty bad. The vendor was too busy to really train us. When users...

Aug 2023
||
(0)
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Manager

Culture, Operations, Product

When we first logged on to the system, we were able to use the product the way we wanted to, but...

Aug 2023
||
(0)
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Manager

Relationship

The vendor's support is outsourced to India. The support people can't understand my global ID, and...

Aug 2023
||
(0)
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Manager

Relationship, Product

The product doesn't work well with our interoperability goals because now Greenway Health has their...

Aug 2023
||
(0)
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Physician

Loyalty

In the beginning, Greenway Health assured us that their solution would be suitable for our...

Aug 2023
||
(0)
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Physician

Loyalty, Product

I'm resigned to using Greenway Health's system. It is a popular program for primary care in our...

Aug 2023
||
(0)
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Physician

Loyalty, Product

In Greenway Health's system, we are able to do useful things like look at trends in the laboratory...

Aug 2023
||
(0)
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Physician

Product

I could tell stories about Greenway Health's system and what a nightmare it really is. I would...

Aug 2023
||