Greenway Health Intergy EHR/PM - Small Practices Commentary
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Subject Expert
Chris Clune
Research Director
Commentary Summary
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User Commentary
Relationship, Value
Being a small clinic on Greenway Health's system isn't great. I couldn't say who our lead person...
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Loyalty, Relationship
In the past, Greenway Health has not been cooperative, so we have advised our providers to leave...
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Relationship, Value
When providers have a problem, they put in a ticket, and they don't get a timely response from...
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Operations
Most of the training took place during the implementation phase, and Greenway Health was very...
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Relationship
The support from Greenway Health used to be better, and it has to be ramped up a bit. Everything has...
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Product
I find the system to be pretty intuitive, and I would probably stick with it over other products...
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Product
The MIPS support from Greenway Health is pretty crummy. Getting information about how the data from...
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Product
The interface in the product is clean. It is not junked up with a lot of different, little things...
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Relationship
I like Greenway Health's support website. I don’t think it has a really clean design, but the...
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Product
Everything is there, and Greenway Health offers everything; the product is just not good. The design...
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Loyalty, Relationship
If it were up to me, it would be a no for the product to be part of our long-term plans because I...
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Relationship
I'm not happy with Greenway Health. I have sent requests to them and done surveys they have sent me,...
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Loyalty, Product
I would like to see more updates on changes within the whole software. When we get the notice that...
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Operations
The training should be like it was to begin with. When we first got this system, we had excellent...
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Operations, Product
The ease of use is pretty good. I have to give Greenway Health credit on that. The system is user...
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Relationship
Since the vendor started changing owners and getting bought out, things have gotten really bad in...
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Value
Greenway Health did avoid charging in the beginning, but now, I think they do charge every little...
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Loyalty
We attempted using telehealth and virtual care through Greenway Health during the COVID-19 pandemic,...
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Operations, Product
I'm not impressed with Greenway Health's product. I have had issues with it since I started using...
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Relationship
If I put a ticket in with Greenway Health, the support people either never get back to me or call me...
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Value
On the practice management and billing side, the pricing has been changing. When I called the vendor...
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Loyalty, Relationship, Product
The vendor is working on deliverables to meet the larger needs of the industry, though they are not...
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Relationship
Once we create a support ticket, if the first support person can't help us, we can be assured that...
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Product
Greenway Health needs a more robust BI report builder. Greenway Health is still a little behind...
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Relationship
We never meet with our Greenway Health account representative. I think they call maybe once or twice...
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Relationship, Product
The vendor needs to work on their timeliness with global outage notifications. I find out four to...
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Operations
The vendor has done significantly better in terms of the changes that they made to the...
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Relationship
In the past, whenever we called Greenway Health, we would get a product specialist on the phone. But...
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Operations
As far as the vendor's ongoing training goes, there is not nearly enough training as they migrate to...
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Relationship
Things are going okay with the product. It has changed over the years. The vendor's support has...
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Culture, Relationship
I don't think the vendor had good communication when we started with them. The vendor's...
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Product
The product's development has stayed the same over the last six months. The product is fine, but...
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Relationship
I don't know whether the vendor is concerned about us and engaged with or interested in the success...
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Value
It seems like the system's price goes up very often. We have to pay extra if we want more labs to...
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Culture, Value
I don't know whether Greenway Health offers what our other vendors offer, but even if they did, I...
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Product
I know we use something that helps us keep track of the injections, and that software is integrated....
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Loyalty, Value
I want the cloud version of the product. I hate our current version because I don't like the...
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Value
When I asked Greenway Health whether we could create a custom report that we could transfer to a...
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Operations
The vendor gave us no training, and then we had to pay additionally for training. There was no...
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Product
The EHR part of the product is better than the admin or practice management portion. For the EHR...
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Relationship
Every time we call the vendor, we get directed offshore, and a random person answers. Our billing...
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Product
Greenway Health's Crystal Reports are unusable. For example, I wanted to move the provider's...
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Relationship
We have an account person from Greenway Health who we meet with frequently to go over all the...
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Relationship
Overall, Greenway Health’s support is pretty good. Sometimes there is a communication barrier, but...
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Product
There are a few things in the Intergy product that we would like to see improved. Improving the...
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Relationship
Greenway Health is trying to improve and put out updates and things, but I don't know of anything...
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Product
There have been some smaller issues or integration problems, and we would like it if the system did...
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Culture, Relationship
I do not even know who our Greenway Health client representative is. We used to have someone who...
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Relationship
I'm not sure when, but Greenway Health outsourced a lot of their customer service overseas, and we...
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Loyalty, Product
Greenway Health's product is good, and that is why I have stayed with it for as long as I have. I...
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Operations, Product
When we did a major upgrade years ago with Greenway Health, it went very well. There were people...
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Relationship
We had an issue pulling information between another system and the Intergy system that lasted for a...
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Relationship, Product
When the product was more internally owned, we got better responses, and the company was not too big...
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Product
For the most part, the product is better. Greenway Health has done a lot of revamping and gotten the...
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Culture, Loyalty, Product
We are now cloud based. We were server based on our premises for years. But when Greenway Health was...
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Product, Value
We only do our billing through Greenway Health, but the vendor uses a clearinghouse for our actual...
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Loyalty, Product, Value
After we got past a certain thing with the system, everything was good. We got rid of a lot of our...
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Relationship
The product was under a different company called Sage. I don't think that we ever changed vendors. I...
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Operations
We had issues with the vendor's training. The only reason we were not fully satisfied with that...
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Relationship, Operations
The vendor is good at communicating with us. They send us things all the time. However, there are a...
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Relationship
When we started with Greenway Health, things were fine. People would take care of any problems that...
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Relationship
Every time we call Greenway Health's support, we talk to someone different. Greenway Health is a big...
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Relationship
When I am unhappy with Greenway Health, they do their best to make me happy again. Supervisors will...
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Relationship, Product
Greenway Health has improved their product a lot. Over the past several months, we haven't had...
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Relationship
On the customer service end, Greenway Health is a little slow to react. They don’t go above and...
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Operations, Product
Greenway Health's system is exceptionally difficult to use. We have patients who can never get into...
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Product
Greenway Health finally figured out our billing, so that went well. But as far as improvement goes,...
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Relationship, Operations
Greenway Health is proactive in that they tell us when an upgrade is going to happen, but they don't...
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Operations, Product
I have found the system to be fairly user friendly. We have medical students who get into the...
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Product
I can input charges and patient histories into the system. Then, when patients come back for their...
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Relationship
We had a couple of problems with the system that I tried to speak to the vendor about, but there was...
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Operations
The training that we received from Greenway Health when we signed up for their system was excellent....
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Relationship, Operations
Greenway Health's cloud offering has been good, but it would have been nice if we had had someone...
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Relationship, Product
Greenway Health doesn't say something that the product is not going to do. The product is easy to...
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Value
Cost is the area that requires the most improvement; it is getting worse. While I think the services...
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Relationship, Product
There is nothing major missing that my staff is complaining about. Once something is in place, it...
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Culture, Value
At one point, I had servers, but now everything is on the cloud. Previously, I had the maintenance...
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Relationship
The best thing about Greenway Health is their support. We don't need their support team every day,...
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Relationship
I don't even know who our account representative is at this point. It has been a long time, and...
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Relationship, Operations, Product, Value
The software is user friendly, and I have always experienced good support. The system is worth the...
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Relationship
When we call Greenway Health about a problem, they try to help us right away. Greenway Health is...
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Operations, Product
I like the product. It works like it is supposed to, and it works well. I would tell others looking...
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Operations, Product
In a recent update, Greenway Health changed the way we did things, and we couldn't look at things...
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Relationship
The one thing I don't particularly care for with Greenway Health is that for customer service we...
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Operations
No one ever comes from Greenway Health and trains us unless we call them up and hire them. If I have...
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Product
Scheduling patients and looking at the patient information in the system is easy. How it works is...
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Culture, Value
We are hoping to have Greenway Health's product be part of our long-term plans, but we have come...
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Operations, Product
We like the product. Our providers use it, and we haven’t had any of them question anything. That is...
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Culture, Relationship
The communication with our Greenway Health representative has been dysfunctional. Anytime I try to...
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Product
A lot of our providers have used Epic's system, and some of the feedback I have gotten is that...
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Relationship, Product
We have had multiple issues with the system's slowness, and the vendor always tells us that that is...
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Product
The system's ability to integrate with other systems isn't good. When we get records from other...
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Relationship
The vendor will make changes to the system's views, and the system will suddenly look different or...
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Culture, Value
We have seen an uptick in both our base rates and the prices of what Greenway Health calls...
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Product
The system is easy to navigate from an end-user standpoint, and it has pretty good availability. It...
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Relationship
Greenway Health's customer service is absolutely awful. Their support people frequently reach out to...
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Value
These days, providers aren't getting any additional money, yet everything we have to do costs even...
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Product
There isn't anything I specifically like or dislike about the Greenway Health system. There isn’t...
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Loyalty
It is difficult to switch EHRs and start over. Otherwise, we would have moved to an EHR that was...
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Relationship
The product's ease of use is good, but the vendor has poor support. When I contact their support...
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Relationship
I don't like the product. When we got the system, the vendor was smaller, and they were very helpful...
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Product
The technology in the practice management piece is really good, and the billing goes through okay...
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Value
Greenway Health's system is too expensive. They have all the practice management stuff we need. We...
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Relationship, Product
We are using a third-party solution for something, and it connects to the Greenway Health system and...
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Relationship
We haven't had many issues with the system itself. There have been a couple of times when we have...
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Relationship, Operations
The system is pretty easy to figure out. I am sure that there are things about it that we still...
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Operations, Value
Greenway Health charges for quite a bit, including training services. We are already paying a lot of...
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Value
The vendor could have more usage options for patient messaging. To really interact with patients, we...
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Product, Value
The biggest win that we have seen from using the system has been the ability to get documentation...
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Relationship
We have encountered a language barrier with the vendor's customer support people. That makes it hard...
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Product, Value
The system has a few weird rules. Every time providers try to save and sign in to a chart, the...
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Relationship
If Greenway Health’s support were better, we would be interested in doing other things with the...
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Loyalty, Product
We aren't fond of Greenway Health's system. It has a lot of hiccups. Communicating with patients...
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Operations
Greenway Health has some work to do. When they first started, they were great, but they haven't kept...
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Relationship
We can call Greenway Health's help desk, and we can send in cases, and the vendor works with us...
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Value
Greenway Health is working with some different third parties in different ways. We have the portal,...
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Relationship
Everything has been going fine with Greenway Health. We have been implementing some different...
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Relationship
Greenway Health tries to offer updates and give us better workflows. Lately, we have been in touch...
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Relationship, Operations
I feel that there are so many other customers sometimes, and because we have been a customer for so...
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Relationship, Operations
Sometimes more clicks are required than there needs to be in the product. As we use the product...
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Product
Greenway Health’s service is great. And the product is very user friendly. I would tell a peer that...
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Operations, Product
There are a lot of extra steps required to do simple tasks in the product. We have people who have...
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Culture, Value
Our Greenway Health sales representative switches all the time, so when we ask for something, the...
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Relationship
Greenway Health's support used to be decent, but now the vendor has outsourced it, and their new...
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Value
Greenway Health keeps raising prices on us, but when we look at other options, it seems like it...
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Product
Everything is done with Greenway Health, and we don't have any third parties. The only thing...
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Value
If I could go back, I would maybe not buy Greenway Health's product. Greenway Health does not keep...
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Operations
Greenway Health came out for training after we had done a bunch of sandbox-type stuff and...
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Relationship, Operations
With previous vendors' systems that we have used, we have had someone from the vendors' companies...
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Loyalty, Product
I have no idea what would be a better solution than Greenway Health's. I haven't looked into other...
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Product
Nothing is in one chart, and we have to go to a separate window for every single thing we need. The...
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Relationship, Value
We call Greenway Health for a lot of different problems, and they are always eager to help with...
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Operations, Product
Greenway Health's system is very user friendly. Our providers do their own coding, so it is easy for...
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Product
The thing that I would change in Greenway Health's system is to make it easier for us to be able to...
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Product
The product doesn't meet all of our needs, but it allows us to get our jobs done. However, its...
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Operations
The training that I got from Greenway Health at first was decent. If I call Greenway Health and ask...
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Culture, Relationship
We had hardware issues with Greenway Health, and they made a mistake. They fixed the issue, but...
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Operations, Value
We get everything we need from Greenway Health, and we don't pay them a lot of money. If I call with...
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Product
I would like to be able to print medical records in Greenway Health's system without having to print...
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Operations
When we first implemented the system, there was formal training, and the staff said that the...
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Relationship
I have called Greenway Health's support team a few times, and I haven't found them to be very...
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Operations, Product
We are using most of Greenway Health's system, and we are mainly using their EHR. I only use the...
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Loyalty, Value
I probably wouldn't buy the system again unless the price point were a lot better compared to the...
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Loyalty
The Greenway Health system works. The functionality in the system is good enough. Overall, things...
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Operations
Greenway Health's system works well. It is super easy to use. The vendor has all kinds of training...
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Loyalty, Value
It has been a while since I have looked at other software, so I don't know whether I would replace...
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Value
Greenway Health charges us for everything. We talked to Greenway Health and set up everything, but...
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Culture, Relationship
There have been a couple of things that have happened recently with Greenway Health. They have...
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Relationship, Product
Greenway Health hasn’t delivered any new technology on the practice management side that I'm aware...
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Relationship
Greenway Health's phone and web support is terrible; it is not what it used to be. There are no...
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Relationship
At Greenway Health, someone did solve a problem I had. They had to go to somebody else, so they...
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Value
Greenway Health is okay. The increase in cost over the last few years has been a lot. And...
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Product, Value
I would be extremely likely to recommend Greenway Health's product. It is a good product. We get...
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Culture, Operations
When we implemented, there were a couple of things that Greenway Health did not follow through with....
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Culture, Value
With Greenway Health, we pay our regular licensing fee and service fee. I don't ever call them; I...
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Operations
Greenway Health has given us no training in the last few years, only the initial training for the...
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Product
I wanted to use another clearinghouse in lieu of what Greenway Health offers, but that wasn't an...
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Culture, Value
Greenway Health charges customers for every little thing. You name it; Greenway Health charges...
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Relationship, Product
There have been some updates that have been useful, but we wonder why Greenway Health would touch...
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Relationship, Operations, Product
When Greenway Health does an upgrade, we feel the effects the next day. The upgrades are good...
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Operations
Greenway Health’s training was good. They came on-site, and then there was stuff that we did...
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Relationship, Product
Greenway Health’s integrations aren’t always reliable. Generally, they work 90% of the time, but...
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Relationship
There have been updates to the system, but it looks dated as a product. And on the website, Greenway...
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Product
My billing situation is better now than with my old software. I feel like part of the reason...
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Product
The software works great, and everything seems to run smoothly. The product is very user friendly.
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Relationship
The vendor’s customer service team is always good and quick. When I call, they are willing to help...
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Operations, Product
I think the system as a whole could be a great thing. Greenway Health is pretty much known for their...
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Operations, Value
We are still not running things that we need in Greenway Health's system, but we are improvising. To...
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Relationship
Greenway Health was very good at working with the third-party vendor that we needed to hire to help...
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Culture, Loyalty, Operations
Our experience with Greenway Health has been really horrible and time consuming. Everything that we...
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Product
The system works. It has a lot of plusses and a lot of data. But if a user can extract the data,...
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Operations
The majority of the billing issues that we had were because none of our parameters were set up. The...
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Relationship
Greenway Health is running a business. They are paying their employees. But I don’t think they care....
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Product
The product is very comprehensive. It takes care of both the clinical side and the administrative...
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Product
We are very happy with the EHR that we have. It is very easy to use. A physician at our organization...
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Relationship
Whenever we call with questions, the vendor fills us in on what we need. They call us back in a fair...
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Product, Value
The product gives us everything we want. It has all the information we need and more, and it does a...
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Product, Value
I would buy Greenway Health's system again. I helped design the program when we changed from paper...
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Loyalty, Relationship
I haven't heard from Greenway Health’s executives in years. I hope my satisfaction is at the top of...
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Relationship, Product
I went to the cloud because Greenway Health offered me better speed and better service in the cloud....
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Relationship
I have made a lot of friends at Greenway Health through the years. I really loved the support...
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Relationship
I really wish that Greenway Health would bring their support back onshore. It takes quite a while...
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Value
We had to implement something due to a recent regulation change, and it took a while to get that...
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Relationship
Greenway Health wants to use a community portal for us to put our issues on, and they are...
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Operations
Initially, when we first got onto the system, we received some pretty good on-site training from the...
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Loyalty
Greenway Health's system isn't the best. The platform is quite limited. There are other systems out...
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Culture, Relationship
I was disillusioned by Greenway Health’s sales spiel for moving to their cloud-based solution. I...
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Culture, Loyalty, Value
I would not buy Greenway Health's system again. We could find a better solution for our practice. If...
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Loyalty, Relationship
I used to tell others that Greenway Health's product was in the middle of the road. It said that it...
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Relationship
Given that we have used Greenway Health's system for many years, I wish the company would be more...
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Culture, Value
Keeping the price down is the number-one thing I expected from Greenway Health that I have not seen....
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Operations
One of my complaints is that I don’t receive any training, and I haven't seen Greenway Health do...
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Product
Greenway Health's product does not exchange information very well. I don't see where it integrates...
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Product
The system does pretty well and works from a day-to-day needs point of view. I see the patient and...
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Relationship
I haven't seen where Greenway Health does anything to help with outcomes. If I call with a specific...
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Relationship
Once I get the support team on the phone, the support is good. It is just really hard to understand...
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Operations, Product
I hate doing the upgrades because there is always some kind of issue. We are a busy practice, and we...
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Product
The practice management system is pretty easy. People catch on rather quickly. With our EHR, when we...
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Operations
Greenway Health's training was pretty bad. The vendor was too busy to really train us. When users...
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Culture, Operations, Product
When we first logged on to the system, we were able to use the product the way we wanted to, but...
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Relationship
The vendor's support is outsourced to India. The support people can't understand my global ID, and...
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Relationship, Product
The product doesn't work well with our interoperability goals because now Greenway Health has their...
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Loyalty
In the beginning, Greenway Health assured us that their solution would be suitable for our...
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Loyalty, Product
I'm resigned to using Greenway Health's system. It is a popular program for primary care in our...
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Loyalty, Product
In Greenway Health's system, we are able to do useful things like look at trends in the laboratory...
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Product
I could tell stories about Greenway Health's system and what a nightmare it really is. I would...
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Operations
At my facility, each one of my clients has a protocol with forms and exams to use, and I have no...
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Culture, Relationship, Value
One frustrating thing we have found with Greenway Health is that they seem to be very money driven....
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Loyalty, Product
There are some things that we really love about the system and some things that we don't, but we...
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Operations
One can't expect to be trained by Greenway Health on every aspect of the system. There is a lot to...
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Relationship
When we open tickets, we usually request emails because it is tough for the vendor to catch us on...
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Value
The product is expensive, but it is clunky. The vendor ignores customer upgrade requests.
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Operations, Product
For some of our older providers who didn't start off practicing with an EHR, the system is pretty...
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Product
Our providers struggle when it comes to figuring some things out in the portal to avoid sending...
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Relationship
Sometimes we request enhancements that EHRs from other vendors have. Those enhancements would also...
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Product
One of the issues we have had with Greenway Health is that we have been trying to get away from the...
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Relationship
In the past, the people that were helping us from Greenway Health were local. We always got somebody...
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Relationship
We have a chat option, and we can call in for support. Greenway Health is pretty good as far as the...
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Loyalty, Value
There are some good things about the product, but I see us working toward changing products because...
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Relationship, Operations, Product
The last few times we have tried to upgrade the product, there have been issues with the process.
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Operations, Product
Setting up new users and giving them privileges in Greenway Health's product is one of the most...
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Product
We have multiple issues with working with Greenway Health. Greenway Health has worked with us, but...
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Operations, Product
The upgrades have been rolled out fairly easily. Greenway Health is good about sending things out...
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Operations
The training hasn't been great since Greenway Health did all of the online modules. They are a...
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Operations
There is a lot of easy, one-on-one training with one person from Greenway Health. The trainer takes...
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Product
It is very easy to find what we are looking for in the product just by clicking around. Overall, the...
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Product
There is a way to verify insurance eligibility, but we can only do that when we enter the insurance...
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Relationship
The speed of support is not the greatest, and sometimes there is a bit of a language barrier with...
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Relationship, Operations, Product
We implemented the cloud system of the EMR and have been having issues. Greenway Health is still...
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Value
Greenway Health nickel-and-dimes for a lot of the features. Whenever we request anything or question...
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Product
When we bring new people on, the system is a little tasking to get used to. And there is a lot of...
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Loyalty, Operations
Greenway Health has training videos, so we can always utilize them. And with their updates, Greenway...
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Operations, Product
It took much longer than it should have for us to get interoperability between Greenway Health's...
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Relationship
Greenway Health switched over to outsourced customer service, and that has definitely impacted their...
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Relationship, Operations
When Greenway Health works on something, they eventually come through. Our upgrades for the system...
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Product, Value
People catch on to the system well, and we don't have issues with the system's functionality. The...
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Culture, Value
We are a little uptight about the system with all our state regulations. Of all our vendors,...
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Relationship, Operations
The people from Greenway Health that do our implementations are very good. They are not tier-one...
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Relationship, Operations
The upper-level people from Greenway Health are great, but it is hard getting to them. The tier-one...
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Relationship, Operations, Product
The vendor has done a couple of national upgrades that have caused some big glitches. Other than...
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Product
There are little things in the system that could be better in terms of immunizations and things.
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Value
We would probably not recommend the system at this point, and we used to tout it all the time. The...
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Culture, Value
We have had a lot of ups and downs with Greenway Health in terms of communications. Things got bad...
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Operations, Product
The system is pretty easy to navigate. There is always an easier way to do things, but we have to...
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Relationship
To get support, we always have to call the vendor's general number, talk to someone, and have them...
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Operations
The vendor could improve by providing longer training sessions for new upgrades and things like...
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Product
The system's financial portion could use some work because it is confusing when it comes to payment...
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Loyalty, Operations
I am not sad to leave Greenway Health at all. Greenway Health has changed a lot in the last few...
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Relationship
The most upsetting thing about our experience is that there wasn't very much involvement from...
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Loyalty
In terms of the technology from Greenway Health, I haven't seen anything worth my while. I am not...
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Value
Greenway Health has no loyalty to us at all, even though we have been with them for so long....
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Operations
The vendor’s training was ineffective. We had one trainer that was great, but then we lost that...
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Product
The data exchange was good when we got our exported information.
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Product, Value
I like that the system flags us with pricing so that we can give patients a ballpark figure of what...
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Operations
We haven't had much training from the vendor. I just got in and played with the EHR. The system is...
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Relationship
Greenway Health’s service is proactive. They are good at getting on top of issues.
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Product
I like the fact that I can print the screen, and when I print it, everything is legible. Everything...
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Operations, Product
Greenway Health's system is very good compared to our old analog system. It has been an easy system...
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Product
The only issue I have with the system is that it doesn’t update as often as I would like for things...
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Product
We can't ePrescribe narcotics in the system. There are some things we have to do within the system...
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Loyalty, Product
A major change we saw with the last upgrade to the system was the addition of some of the mail-order...
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Loyalty, Product
We use Greenway Health's system for our billing and appointments. We have not had many issues with...
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Operations
We would like to see better communication about training with Greenway Health. If we want training,...
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Loyalty, Value
I have mixed emotions when I think about keeping the product long term. Our hospitals have recently...
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Product
My biggest problem lately is that Greenway Health cannot seem to work with a third-party vendor we...
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Operations, Product
We have had more sluggish downtime with the Intergy platform recently. We had a failed upgrade a few...
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Relationship
Greenway Health’s executive involvement up until now has been fine. Greenway Health’s customer...
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Product
We would like to see Greenway Health improve their reports. They have a lot of reports, but some of...
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Relationship
When we first contracted with Greenway Health, their support was great. However, now their support...
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Loyalty, Relationship
We are like a dinosaur when it comes to support from Greenway Health, and that worries us a bit....
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Operations
Our implementation process with Greenway Health's system was actually pretty smooth. We had trainers...
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Product
Greenway Health has really worked to help us get better outcomes. The claims are going through, the...
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Relationship
Greenway Health is pretty good to work with, and they are starting to recognize that they need to...
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Operations
We had some problems during the initial implementation of the system. It took us a while to get...
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Relationship
Recently, Greenway Health moved a lot of their calls off-site and out of the country to India, and...
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Product
With Greenway Health's system, we have different logins for different hospitals. For facilities that...
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Relationship, Product, Value
My providers like the clinical side of the Intergy solution. But from a practice management side, I...
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Loyalty
We have been happy with Greenway Health, and we would probably look at their solution if we were...
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Operations, Product
When we do an upgrade with Greenway Health, we have to do it over the computer. We don't like the...
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Product
The system is unintuitive, and there are too many clicks. The product is divided into EMR and PM...
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Relationship
The customer support team has a chat feature that is often helpful, but the vendor outsources calls,...
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Relationship
There have been a fair number of technical issues over the last little while. The ePrescribing isn't...
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Relationship, Operations
A couple of years ago, the regular client webinars or updates were often led by Greenway Health's...
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Relationship
Greenway Health keeps some of their promises, but we wait for some things that never come. I know...
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Operations, Product
Our biggest struggle is the challenge of training our staff. We have had significant turnover...
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Culture
We wanted to cancel one of our licenses, and Greenway Health said that we could only cancel licenses...
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Relationship, Product
Getting data to our data warehouse has been a struggle. We are working with Greenway Health to get a...
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Loyalty, Relationship, Product
We love the Intergy platform and have been a Greenway Health customer for a long time. When we moved...
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Relationship
The vendor's support people do a very good job. They try to fix our issues immediately. If they...
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Relationship
Whenever there is an issue that Greenway Health can get ahead of, they will tell us about scheduled...
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Relationship
The vendor's executives send out emails, but I am not sure how involved those executives really are....
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Relationship
Greenway Health has a vision, but some of that vision gets pushed back because of production delays....
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Value
Every year, there is a price increase from Greenway Health. The cost-of-living increase was tough to...
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Value
Our ROI from Greenway Health used to be better. When Greenway Health was a smaller company, it...
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Product, Value
I would tell a friend that for a small to mid-sized organization, Greenway Health's product is...
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Operations, Value
When we first got the program, the hands-on education gave us a better experience than online...
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Relationship
The customer support is very good with what they know; the trick is just getting the knowledge to...
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Relationship
We would like Greenway Health to let us know when they are having problems or when there are...
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Operations, Product
Greenway Health's updates are pretty easy to roll out. Over the years that I have worked with the...
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Loyalty, Product
The product is mostly easy to use, and it is getting a lot better. Its user interface is cleaner...
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Product
The product is great for internal medicine, women's health, and other traditional clinical things....
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Product
We have a lot of issues with the system's reports. We can’t find a good report for what we want. We...
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Product
One thing that absolutely drives me crazy is after the system hasn’t been in use for a short time,...
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Product
The Greenway Health system meets our needs. We have been happy with its functionality, and it is...
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Product
The system's scheduling program is pretty streamlined, and it works well in terms of making...
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Relationship
We are not quite happy with the support part of our relationship with Greenway Health. They have...
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Relationship
Greenway Health’s support isn’t the best. We call with a problem, and the support people don't how...
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Product, Value
The EHR has the charts and the CPT codes that we can simply click. We can build favorite templates,...
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Product
The system looks ridiculous and archaic. It is like we are working on an IBM system from the '70s....
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Operations
The implementation was horrible. Greenway Health had a lot of employee turnover. There were things...
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Value
The system is hectic. Greenway Health is working on improving it. After we had the solution on our...
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Culture
Greenway Health was talking about a third system, but that talk stopped because they determined the...
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Relationship
The customer support may be one of the best things about the system. We get alerts and emails all...
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Loyalty
We don't recommend the system anymore. We promoted Greenway Health for a long time because we saw...
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Value
Greenway Health needs to consider something for small clinics. I am willing to be put on a server...
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Product, Value
The system is old and outdated. It is separated into two systems. There is a side for scheduling and...
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Culture, Relationship, Value
Greenway Health’s customer service is horrible. And the amount of money that Greenway Health is...
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Product
I like the product’s electronic submission of prescriptions. That functionality is much easier to...
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Product
Some of the reporting functionality could be better. There are a lot of canned reports, and there is...
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Culture, Relationship
It takes forever to find somebody when we have an issue. The last time the price increased, Greenway...
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Relationship
The product has been okay but not great. Some of the promises Greenway Health made previously have...
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Culture, Operations
Implementing the product was such a big process that I can't imagine we will change products when we...
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Relationship
When the vendor started out, they would have recurring calls that we could join where the vendor...
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Culture, Value
Greenway Health has a model for our type of facility. If we had to make a decision on an EHR or PM...
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Operations
There were a couple of excellent trainers, but there were some things we didn't get trained on. If...
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Relationship, Product
Sometimes the product goes down, and there is a totally separate place where we can log in. There is...
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Relationship
Greenway Health is pretty quick on resolving issues, and that is great.
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Operations
During the implementation with Greenway Health, we wanted to have someone here with us so that we...
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Operations
The trainers from Greenway Health were really good. The only thing is if we would have had the...
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Relationship, Product
We do work with another company that does our MIPS reporting, and they don't have a problem getting...
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Relationship
I did call Greenway Health to determine where our numbers were lacking in our MIPS reporting, and I...
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Product
We are a specialty practice, and Greenway Health’s EHR is not geared toward a specialty practice. It...
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Operations, Product, Value
I would not buy Greenway Health's system again. It is somewhat antiquated, and it is not very user...
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Relationship
I absolutely despise the customer service people. They are unfortunately not super helpful, and that...
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Relationship
The vendor does send emails. It is nice to know that they will tell us about a problem in advance or...
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Value
Greenway Health just increased their charges out of the blue. The reason they gave us for that...
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Operations
The vendor had a thing called Greenway Champions, which was very helpful because it gave us the...
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Culture, Value
Greenway Health is trying to cut costs across the board, but they are also raising our costs, and...
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Culture, Loyalty, Relationship
Greenway Health has had a lot of turnover. They have outsourced a lot of their IT work out of the...
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Operations
The upgrades are not great, but they aren't terrible either. I have to do a lot of the upgrades...
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Operations
Most of the training is online, and it is not good because it is outdated.
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Loyalty, Product
Greenway Health's product doesn’t integrate well. Prime Suite, which is still made by Greenway...
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Product
Greenway Health’s scheduling system is really good, but they need to update it to look a little more...
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Relationship
Greenway Health should reach out to their long-standing clients. The vendor is not very proactive in...
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Product, Value
The product continues to be cumbersome and slow. We can't go fast enough, even with the dictation...
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Product, Value
Greenway Health made a change within the last year that improved our ability to search for...
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Product
We would like the vendor to improve the medication list and the process around prescribing things....
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Product, Value
I would say that the requirements for billing have improved my workflow more than anything else...
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Culture, Value
To promote themselves, Greenway Health and other EHR companies quote the results from their clients'...
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Loyalty
The solution is okay overall. We have been using the product for years. The system is slow even...
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Loyalty, Value
To change to the vendor's cloud system, we need to have a minimum of three providers; otherwise, we...
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Value
The tools for practice analytics, telemedicine, patient messaging, and electronic prescribing all...
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Relationship
The customer support team was excellent. Now, we first get connected to people in a foreign country,...
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Relationship
The biggest problem that we have with Greenway Health's system in a nutshell is that when we ask for...
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Product
In the collections department, one of the biggest complaints is regarding printing off an itemized...
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Operations
Greenway Health recently changed their automated system again, and I had to use it because no one...
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Value
The vendor nickel-and-dimes us to death. They charge us extra for electronic prescribing. There is...
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Product
There are too many pop-ups that come up in the product, especially when I am writing a prescription....
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Operations
The training is phenomenal. We pay dearly for it, but it is fabulous.
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Culture
I purchased a product that I needed Greenway Health to develop an interface for, and we were...
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Operations, Product
Upgrades are hit or miss. Whenever I do an upgrade, it doesn't go out to all of my stations. I have...
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Culture, Value
Greenway Health promised to have us in compliance with the 21st Century Cures Act by the end of the...
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Product
Greenway Health's system is user friendly. We serve a minority demographic, and the vendor has...
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Product, Value
We would like the ability to customize the system. We just changed some things in our practice, and...
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Relationship, Operations
Our overall project manager is fabulous. I meet with them regularly.
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Operations, Product, Value
The system's upgrades are difficult because we aren't on a cloud-based version of the system. We...
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Operations, Product
Once a user is comfortable with the product, its ease of use is good. However, it is very difficult...
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Value
Regardless of whether we are trying to connect with other clinics or with third-party resources, the...
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Loyalty, Relationship
The vendor's client support services are far reaching, but the vendor's help has declined over the...
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Loyalty, Product
I would like an enhancement made so that if we pick a different selection mode, we can go back to...
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Relationship, Product
I don't like Greenway Health’s message system for support. It sometimes asks us to put in a global...
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Relationship
The quality of support we receive from Greenway Health depends on whether we get someone who speaks...
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Product
We interfaced with our lab through the EHR, and that works well. There are some glitches with the...
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Product
I would like to see better connectivity with interfaces so that the process of sharing data can be...
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​
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