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Thank you !

Access info about Small Practice Ambulatory EMR/PM (10 or fewer Physicians) on your dashboard or bookmark under

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Greenway Health Intergy EHR/PM - Small Practices Comments
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User Commentary

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Manager

Functionality and Upgrades

In terms of the solution's ease of use, it is easy to train people on how to use it. I have never...

Jan 2021
(0)
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Manager

Functionality and Upgrades

When we have a new employee, it takes a lot of work to take people in and set them up. That is time...

Jan 2021
(0)
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Manager

Functionality and Upgrades

There are a lot of useful reports in the product, and we are able to get what we need out of just...

Dec 2020
(0)
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Manager

Service and Support

I feel like the vendor did fine supporting us during COVID-19. We had a lot of emails and contact...

Dec 2020
(0)
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Analyst/Coordinator

Service and Support

The vendor has the most outstanding support teams, but they don’t notify us in a timely manner of...

Dec 2020
(0)
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Analyst/Coordinator

Other Observations & Comments

I want the vendor to focus on the price-to-value ratio. The vendor does not nickel-and-dime us, but...

Dec 2020
(0)
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Analyst/Coordinator

Implementation and Training

The vendor does a really good job with implementations. Their training modules are really great, and...

Dec 2020
(0)
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Analyst/Coordinator

Other Observations & Comments

The vendor isn't as good as they could be about keeping the system updated, but they are trying. If...

Dec 2020
(0)
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Analyst/Coordinator

Service and Support

The vendor keeps 99.4% of their promises. Rarely, we get something that isn't quite what we wanted.

Dec 2020
(0)
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Manager

ROI / Cost (care and feeding)

I wasn't in on the decision to purchase the system. My organization purchased it, and I think more...

Dec 2020
(0)
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Manager

Functionality and Upgrades

Greenway Health should have talked to specialists and had a template for certain specialties. We had...

Dec 2020
(0)
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Manager

Relationship

With Greenway Health, we are missing out on vendor relationships and guidance. We are looking at...

Dec 2020
(0)
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Manager

Functionality and Upgrades

It is important for us to be able to easily contact patients because of their hesitancy to enter the...

Dec 2020
(0)
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Manager

Implementation and Training

We receive little updated or new training from Greenway Health. They host webinars, but many of them...

Dec 2020
(0)
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Manager

Relationship

Support issues take a great deal of time. Office staff members have to spend a great deal of their...

Dec 2020
(0)
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Manager

Future Outlook

There are helpful components with Greenway Health that we would recommend to peers, but we would...

Dec 2020
(0)
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Manager

Functionality and Upgrades

We like the Greenway Health system very much. A couple of hospitals are trying to coerce us to go to...

Dec 2020
(0)
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Manager

Service and Support

Greenway Health’s product is good, solid software. But the vendor could work on making their service...

Nov 2020
(0)
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Manager

Functionality and Upgrades

The EHR is an impediment to creating an efficient work environment. I need the EHR to create a more...

Oct 2020
(0)
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Manager

Functionality and Upgrades

The PM side of the software does a pretty good job. It is pretty decent. That is the first thing we...

Oct 2020
(0)
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Manager

Other Observations & Comments

Greenway Health told us that they were coming out with a brand-new software called Project Polaris,...

Oct 2020
(0)
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Manager

ROI / Cost (care and feeding)

Greenway Health charges us for everything. And the system is not cheap. Small practices need...

Oct 2020
(0)
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Manager

Functionality and Upgrades

I don't know how much we pay for this system, but I do know that it is not cheap. Even if the system...

Oct 2020
(0)
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Manager

Service and Support

Greenway Health has been really good about supporting us through the COVID-19 pandemic. We haven't...

Oct 2020
(0)
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Manager

Relationship

The vendor can do anything that they say they can do. The only issue I had was that my salesperson...

Oct 2020
(0)
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Manager

Functionality and Upgrades

We have a few issues with the system. I hate the communication between our state vaccine registry...

Oct 2020
(0)
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Manager

Interfacing and Integration

This product's integration is kind of an issue. There are a couple of other things that are also a...

Oct 2020
(0)
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Manager

Future Outlook

So far, we are not planning to go to another vendor. Hopefully, Greenway Health will fix my...

Oct 2020
(0)
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Manager

ROI / Cost (care and feeding)

We would buy this product again. We like it. Greenway Health's customer service was better than any...

Oct 2020
(0)
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Manager

Implementation and Training

I feel like Greenway Health's implementation was better than any implementation that we have ever...

Oct 2020
(0)
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Manager

Technology

Greenway Health has a lot of new technology options. If we want a certain thing, like a tablet, the...

Oct 2020
(0)
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Manager

Service and Support

We love the vendor's ongoing support. Greenway Health will do whatever it takes to help us. We have...

Oct 2020
(0)
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Manager

Functionality and Upgrades

We love this system. Everyone thinks that it is super easy to use. We do recommend the system and a...

Oct 2020
(0)
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Manager

Service and Support

The product functionality is meeting most of our needs, but we have had an ongoing issue for years...

Jul 2020
(0)
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Manager

Functionality and Upgrades

I would tell someone looking at the product that it is really easy to use and train on. We have a...

Jul 2020
(0)
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Manager

Future Outlook

I see my satisfaction increasing a year from now if the vendor gets the upgrade done and if the...

Jul 2020
(0)
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Manager

Functionality and Upgrades

I think there is a new version of the product, but the vendor was having some issues, so we didn't...

Jul 2020
(0)
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Manager

ROI / Cost (care and feeding)

The vendor eventually keeps their promises, but the vendor does not avoid charging for every little...

Jul 2020
(0)
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Manager

Implementation and Training

Training is pretty much up to the users to take advantage of. It is available.

Jul 2020
(0)
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Manager

Other Observations & Comments

We haven’t really had any contact with the vendor during the COVID-19 crisis other than when we have...

Jul 2020
(0)
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Manager

Functionality and Upgrades

The product is so easy to use. We have had some new employees, and they seem to take to the product...

Jul 2020
(0)
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Manager

Service and Support

The vendor's support has dropped. A couple of people in the clinic have had issues with something...

Jul 2020
(0)
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Manager

Functionality and Upgrades

I would tell others looking at the product that we call the product commonsense software. It is easy...

Jul 2020
(0)
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Manager

Other Observations & Comments

Greenway Health's system is a comfort system for us because we have had it for so long. The problem...

Jul 2020
(0)
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Manager

Other Observations & Comments

Greenway Health moved our summit. We used to have one every year we had a conference, which happened...

Jun 2020
(0)
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Manager

Functionality and Upgrades

We don’t have a lot of issues with the product. Overall, everybody is happy. Several vendors have...

Jun 2020
(0)
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Manager

Functionality and Upgrades

There are a few things that could be improved. For example, the system doesn’t always print on our...

Jun 2020
(0)
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Manager

Relationship

Greenway Health could be a little more proactive when the system goes down. They should let us know...

Jun 2020
(0)
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Manager

Service and Support

We have had problems over the years, and sometimes the problems have required the vendor to get...

Jun 2020
(0)
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Manager

Functionality and Upgrades

The product is good, but it is expensive in comparison with other systems.

Jun 2020
(0)
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Physician

ROI / Cost (care and feeding)

The vendor has been very supportive throughout the COVID-19 crisis. They came through for us....

Jun 2020
(0)
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Physician

Functionality and Upgrades

The vendor's technology does a really good job of supporting patient-centered care.

Jun 2020
(0)
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Physician

Service and Support

The system must be easy to use. If our computers go down, then we go down, so our backup has to be...

Jun 2020
(0)
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Physician

Implementation and Training

Training isn't that important to us, but the vendor offers it all of the time. We are always getting...

Jun 2020
(0)
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Physician

Service and Support

Overall, I am very happy with Greenway Health's product. Greenway Health cares about us, and we have...

Jun 2020
(0)
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Manager

Service and Support

Things with Greenway Health have become more difficult. The old system that we were in was dull, and...

Jun 2020
(0)
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Manager

Functionality and Upgrades

Initially, the Greenway Health system wasn't what I wanted to go with. We basically got strong-armed...

Jun 2020
(0)
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Manager

Other Observations & Comments

We haven't really needed to ask for any additional services that the vendor would charge for. I know...

Jun 2020
(0)
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Manager

Implementation and Training

For the most part, Greenway Health was very knowledgeable during the setup process. They left out...

Jun 2020
(0)
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Manager

Functionality and Upgrades

With the system, it takes 10 clicks just to see a note. Initially, there was a lot of fixing and...

Jun 2020
(0)
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Manager

Service and Support

We have had a couple of issues during COVID-19, and we just needed to make one call to resolve those...

Jun 2020
(0)
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Manager

ROI / Cost (care and feeding)

There are certain reports that we want, and Greenway Health has told us no and that they can't do...

Jun 2020
(0)
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Manager

Technology

I have gotten used to the system now, learned how to use it, and figured out what I need from it....

Jun 2020
(0)
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Manager

Implementation and Training

The whole reason we stayed with Greenway Health is they were pulling everything over from our old PM...

Jun 2020
(0)
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Manager

Implementation and Training

For the initial training, Greenway Health only had an on-site trainer for one week. We had to...

Jun 2020
(0)
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Manager

Relationship

I am not happy with Greenway Health’s program. The system doesn’t meet the standards of other...

Jun 2020
(0)
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Manager

Relationship

When we were trying to work out what we needed, Greenway Health’s executives didn't really want to...

Jun 2020
(0)
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Manager

Service and Support

The vendor has offered some things to support us through the pandemic. One of their partner...

Jun 2020
(0)
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Manager

Relationship

The vendor has not kept their promises. Even over a year ago, they were going to update the system,...

Jun 2020
(0)
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Manager

Functionality and Upgrades

The whole platform is very clunky; that is the word I have heard people in our office use for it. We...

Jun 2020
(0)
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Manager

ROI / Cost (care and feeding)

Sometimes the vendor has so many different products and things that we get charged for, but...

Jun 2020
(0)
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Manager

Functionality and Upgrades

We have to log on to the hospital system to get information from the hospital, and when I inquired...

Jun 2020
(0)
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Manager

Service and Support

The vendor's support is great; that is the one thing that has kept me hoping. I wish the product...

Jun 2020
(0)
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Manager

Functionality and Upgrades

There was a push from Greenway Health to change from Prime Suite, but we decided not to do that in...

Jun 2020
(0)
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Manager

Service and Support

My recommendation of Prime Suite depends on the organization. Different specialties have different...

Jun 2020
(0)
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Manager

Relationship

We have to file our reports for the Children’s Health Insurance Program. Greenway Health sends out a...

Jun 2020
(0)
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CEO/President

ROI / Cost (care and feeding)

Greenway Health is part of our long-term plans because we get stuck with whatever vendor we pick....

May 2020
(0)
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CEO/President

Technology

The Greenway Health system is not secure at all. So that always concerns our IT people. The EHR just...

May 2020
(0)
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CEO/President

Relationship

Greenway Health’s executives are not involved in anything we do.

May 2020
(0)
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CEO/President

Service and Support

In the past, I would have recommended Greenway Health, but now my likelihood to recommend them is...

May 2020
(0)
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Manager

Relationship

Overall, we are very satisfied with Greenway Health. The vendor has had many different names over...

May 2020
(0)
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Manager

ROI / Cost (care and feeding)

We are very blessed and fortunate. The providers keep the maintenance contracts on all of their...

May 2020
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Manager

Other Observations & Comments

The vendor does a lot of contracting out. When we first started with the vendor, there were...

May 2020
(0)
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Manager

Service and Support

The vendor has been very forthcoming during the COVID-19 crisis. They send us emails constantly, let...

May 2020
(0)
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Manager

Relationship

The vendor pretty much keeps all promises. The road hasn’t been all smooth; there have been some...

May 2020
(0)
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Manager

Functionality and Upgrades

We are satisfied with the product, but there are some little things that could work better in...

May 2020
(0)
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Manager

Relationship

We have a sales representative, an in-house salesperson, and a product manager. There are just so...

May 2020
(0)
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Manager

Relationship

We are satisfied with the support we get from the vendor. When we have a problem, we reach out. When...

May 2020
(0)
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Manager

ROI / Cost (care and feeding)

Our doctors’ biggest concerns are around the cost, and we are nickel-and-dimed. The vendor meets all...

May 2020
(0)
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Manager

Functionality and Upgrades

The system is very easy to use and maneuverable, but some of our providers are not computer people....

May 2020
(0)
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Manager

Implementation and Training

When we first went live on the product, we had the vendor’s people come down and get us ready for...

May 2020
(0)
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Director

ROI / Cost (care and feeding)

The vendor doesn't avoid charging for every little thing. We just know that when we add something...

May 2020
(0)
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Director

Service and Support

The support from Greenway Health is better than the top score. It is phenomenal.

May 2020
(0)
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Director

Relationship

Anytime I need anything, the vendor is quick to fulfill that request. There isn't a delay. Somebody...

May 2020
(0)
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Director

Lessons Learned

I would recommend the product, but the hardware and software support is definitely worse. Every EMR...

May 2020
(0)
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Director

Service and Support

Greenway Health has supported us wonderfully through the COVID-19 crisis with information,...

May 2020
(0)
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Analyst/Coordinator

Relationship

The executives are very friendly, and they keep in touch. I would give Greenway Health a very high...

May 2020
(0)
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Manager

Functionality and Upgrades

I think the software needs improvement when it comes to the overall workflow of the front office and...

May 2020
(0)
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Manager

Relationship

The vendor is very proactive, and if we have issues, they are escalated to vendor executives. The...

May 2020
(0)
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Manager

Implementation and Training

I have hoped to get better value from some things within the product. The implementation process...

May 2020
(0)
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Manager

Implementation and Training

The system is very user friendly. The problem is that we sometimes have to figure things out by...

May 2020
(0)
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Manager

ROI / Cost (care and feeding)

The vendor doesn’t avoid charging for every little thing, so I don’t know whether they...

May 2020
(0)
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Manager

Sales and Contracting

The features the product has and does not have are not well defined. The vendor could improve on the...

May 2020
(0)
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Manager

Lessons Learned

The system's ease of use depends on the user. Some physicians would rate the product high for ease...

May 2020
(0)
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Manager

Functionality and Upgrades

The vendor needs to put more effort into providing new technology, and they could provide...

May 2020
(0)
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Manager

Relationship

We are very disappointed with the outcome from Greenway Health. And the issues are all on them. We...

May 2020
(0)
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Manager

Relationship

We are leaving Greenway Health. We were happy with the last payment we had from Greenway Health, but...

May 2020
(0)
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Manager

Functionality and Upgrades

Greenway Health’s implementation was smooth, but they had problems with their upgrades. They just...

May 2020
(0)
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Manager

Service and Support

In terms of Greenway Health’s support, I got everything that I needed. Their help desk did a very...

May 2020
(0)
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Manager

Other Observations & Comments

In terms of how we are dealing with the COVID-19 crisis, Greenway Health hasn't offered a lot of...

May 2020
(0)
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Manager

ROI / Cost (care and feeding)

I don't really feel nickel-and-dimed by Greenway Health. On a day-to-day basis, we don't have an...

May 2020
(0)
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Manager

Functionality and Upgrades

The platform is absolutely excellent. It does everything that we could want an EHR and a PM system...

May 2020
(0)
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Manager

Functionality and Upgrades

I would like to see Greenway Health focus better on specialties. We have families with many kids,...

Apr 2020
(0)
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Manager

Functionality and Upgrades

Greenway Health is pretty good at delivering new technology to meet our needs. They are good if not...

Apr 2020
(0)
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Manager

Relationship

I would rate the vendor executive involvement highly. Greenway Health’s last user group meeting had...

Apr 2020
(0)
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Manager

Functionality and Upgrades

The original upgrades we received on the product were really bad. I have a long-term memory, and I...

Apr 2020
(0)
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Manager

Implementation and Training

There is always room for improvement around training. The vendor could update their online things;...

Apr 2020
(0)
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Manager

Other Observations & Comments

Once we are used to something, obviously, it feels fine. We don’t know anything different because we...

Apr 2020
(0)
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Manager

Relationship

We have had some issues, and it took a while to get executive involvement. It is hard to escalate...

Apr 2020
(0)
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Manager

Functionality and Upgrades

The vendor has a lot of options, and the product has a lot of really good features in it. We don’t...

Apr 2020
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Manager

ROI / Cost (care and feeding)

I don’t have anything to compare the system to, but the cost is a little high.

Apr 2020
(0)
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Manager

Other Observations & Comments

The vendor put out webinars to support us through the COVID-19 crisis. However, some of the webinars...

Apr 2020
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Manager

Other Observations & Comments

I have seen a lot of things through COVID-19, but I haven't been paying much attention because of...

Apr 2020
(0)
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Manager

Functionality and Upgrades

I have been pretty disgusted with Greenway Health's updates or hotfixes. A while back, we started...

Apr 2020
(0)
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Manager

Relationship

Greenway Health is proactive. They just aren't always right. They are very good at telling us what...

Apr 2020
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Manager

Lessons Learned

If someone asked me about Greenway Health's product, I would tell them that it is good overall....

Apr 2020
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Manager

Relationship

Greenway Health used to make me very happy, and now they have fallen away from that. Working with...

Apr 2020
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Manager

Functionality and Upgrades

We are still waiting on the ability to upgrade our server, and we have been waiting for quite a while....

Apr 2020
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Manager

Technology

In terms of new technology, the solution doesn't really do anything different for us.

Apr 2020
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Manager

Relationship

Executive involvement is nonexistent. We hear nothing from anybody.

Apr 2020
(0)
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Physician

Functionality and Upgrades

We are a blended practice, and we were forced to use Greenway Health's system because the other...

Apr 2020
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Manager

Technology

Greenway Health delivers new technology to meet our needs. We are getting ready for another upgrade....

Apr 2020
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Manager

Service and Support

Greenway Health keeps all their promises. They are very easy to work with. In all my interactions...

Apr 2020
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Manager

Functionality and Upgrades

The system is pretty easy. It is very simple to schedule an appointment and put in a new patient. I...

Apr 2020
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Manager

Service and Support

Not every EHR can do what every customer wants it to do. Sometimes we get frustrated with Greenway...

Apr 2020
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Manager

Other Observations & Comments

Greenway Health is really encouraging all their customers to go to the Intergy product. We have...

Apr 2020
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Manager

Interfacing and Integration

My biggest frustration with the product is around having a bridge through our hospital lab. The...

Apr 2020
(0)
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Manager

Functionality and Upgrades

Overall, we are very happy with the vendor. The system makes it easy to train new people, and it...

Apr 2020
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Manager

Implementation and Training

Greenway Health’s training is decent. I wasn’t around for the initial course, but I did take the...

Apr 2020
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Manager

Interfacing and Integration

Greenway Health is terrible at supporting our integration goals. I would rate them a zero; they are...

Apr 2020
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Manager

ROI / Cost (care and feeding)

We just don’t get a lot for what we pay. I feel like the product is the most expensive EHR. It is...

Apr 2020
(0)
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Manager

Technology

Compared to other EHRs, I would give the system a low score. We have to really know what we are...

Apr 2020
(0)
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Manager

Other Observations & Comments

I have mixed feelings about Greenway Health’s support. Trying to get feedback for the salespeople is...

Apr 2020
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Manager

Functionality and Upgrades

Our end users find the system easy to use, but I am more familiar with it because I did the whole...

Mar 2020
(0)
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Manager

Functionality and Upgrades

I would say the solution is not really a specialty-specific system. The pro would be that there are...

Mar 2020
(0)
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Manager

Functionality and Upgrades

Updates and implementations are what we have been looking forward to, and there seems to be a...

Mar 2020
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Manager

Functionality and Upgrades

I like Greenway Health’s PM software. It does a pretty good job. I would actually give it a higher...

Mar 2020
(0)
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Manager

Service and Support

Lately, the quality of support from Greenway Health has not been great. We experience half-hour wait...

Mar 2020
(0)
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Manager

Functionality and Upgrades

On the demographic side of the PM system, there is a screen that I hate. If I put the insurance...

Mar 2020
(0)
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Manager

Functionality and Upgrades

Greenway Health’s recent upgrades have not been good. Whenever they have an upgrade, there are more...

Mar 2020
(0)
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Manager

Implementation and Training

Greenway Health’s training seems to be pretty good. Greenway Health has unlimited training that we...

Mar 2020
(0)
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Manager

Functionality and Upgrades

Something about Intergy EHR that drives me crazy is that when I am making notes, if I create an...

Mar 2020
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Manager

Interfacing and Integration

Initially, Greenway Health’s support was pretty good. But lately, it has been horrible. Greenway...

Mar 2020
(0)
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Manager

ROI / Cost (care and feeding)

The desktop module has a bunch of hyperlinks, and under the direct messaging tab is a button that...

Mar 2020
(0)
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Manager

Functionality and Upgrades

The product has really worked well over the years. But one thing we really liked about the system...

Mar 2020
(0)
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Manager

Service and Support

When we first bought Intergy EHR, it was really bad. The service was terrible, and everything was...

Mar 2020
(0)
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Manager

Functionality and Upgrades

I don’t think Intergy EHR has been as strong since Greenway Health acquired Vitera Medical Manager....

Mar 2020
(0)
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Manager

Functionality and Upgrades

The system is supposed to allow us to track MIPS, but it won’t pull our reports correctly. We keep...

Mar 2020
(0)
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Manager

Sales and Contracting

Greenway Health charges us separately for everything. I should be able to read and know about what I...

Mar 2020
(0)
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Manager

Relationship

Greenway Health is not proactive at all, and I don’t ever hear from the vendor executives.

Mar 2020
(0)
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Manager

Functionality and Upgrades

Greenway Health’s system drives tangible outcomes. It may take some time, but I do get the outcomes...

Mar 2020
(0)
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Manager

Other Observations & Comments

Greenway Health is okay. They do the job; however, that takes time. Our system kicks us out a lot,...

Mar 2020
(0)
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Manager

Functionality and Upgrades

It wasn’t my decision to go with the Greenway Health product. We get kicked out of the system. The...

Mar 2020
(0)
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Manager

Functionality and Upgrades

Greenway Health charges for every little thing. We got an upgrade recently, and shortly before that,...

Mar 2020
(0)
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Manager

Interfacing and Integration

The Greenway Health product does not always connect to one of our other products. Once they connect,...

Mar 2020
(0)
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Manager

Service and Support

The system kicks us out way too much. I call Greenway Health on a regular basis, and at this point,...

Mar 2020
(0)
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Manager

Implementation and Training

Greenway Health’s training is good. The initial and ongoing training is really good. The training is...

Mar 2020
(0)
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Manager

Interfacing and Integration

The system is starting to support our integration goals. The vendor is starting to make progress....

Mar 2020
(0)
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Manager

Technology

The quality of the Greenway Health product is not bad when the product is actually working. The...

Mar 2020
(0)
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Physician

Functionality and Upgrades

Greenway Health’s implementations and upgrades are very good. And now that we are going to...

Feb 2020
(0)
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Physician

Interfacing and Integration

We are struggling with interoperability; it is very difficult. We have tried to hook up with...

Feb 2020
(0)
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Physician

Future Outlook

Forecasting a year from now, I think our satisfaction will be really high because we have been happy...

Feb 2020
(0)
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Physician

Functionality and Upgrades

The system is very good. It is not always friendly for our specialty, so sometimes we have to make...

Feb 2020
(0)
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Physician

ROI / Cost (care and feeding)

There are a lot of charges for a lot of bits that have broken out quite dramatically from the...

Feb 2020
(0)
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Physician

Implementation and Training

We rate the vendor's implementation services high. They are not perfect, but they are very good.

Feb 2020
(0)
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Physician

Service and Support

The vendor's ongoing support is not perfect because they do have a lot of self-reliance. There isn’t...

Feb 2020
(0)
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Physician

Other Observations & Comments

The system is not completely friendly for our specialty, and sometimes we have to spend some time...

Feb 2020
(0)
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Physician

Interfacing and Integration

The system works very well in terms of supporting our integration goals.

Feb 2020
(0)
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Physician

Relationship

We rate the vendor as highly proactive. They do let us know about upcoming installs and other things....

Feb 2020
(0)
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Physician

Other Observations & Comments

I don’t really have any familiarity with the vendor executives; that is not something I have come...

Feb 2020
(0)
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Physician

ROI / Cost (care and feeding)

The system is appropriately priced for the service that is given. We have received our money’s...

Feb 2020
(0)
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Physician

Functionality and Upgrades

The Practice Analytics piece helps drive outcomes and helps us drill down to the reports well. It is...

Feb 2020
(0)
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Physician

Other Observations & Comments

Our overall satisfaction may change depending on how much more involved my staff and I can be in...

Feb 2020
(0)
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Physician

Lessons Learned

I would tell others that in the beginning, there is some work required to get the system perfected....

Feb 2020
(0)
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VP/Other Executive

Service and Support

Most of the time, Greenway Health’s phone and web support is great, but when it is bad, it is really...

Feb 2020
(0)
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VP/Other Executive

Relationship

I am certainly beyond tier-one interaction, but I wouldn’t say that who I interact with is an...

Feb 2020
(0)
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VP/Other Executive

Future Outlook

Given what I know and what we are doing, I see my score increasing in a year from now.

Feb 2020
(0)
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VP/Other Executive

Functionality and Upgrades

Overall, things are going great with Greenway Health. There are bumps, hurdles, and things that need...

Feb 2020
(0)
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VP/Other Executive

Relationship

Greenway Health has kept 90% of their promises, so overall, they do keep their promises.

Feb 2020
(0)
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VP/Other Executive

ROI / Cost (care and feeding)

With Greenway Health’s approach, if we make money, they make money. I haven’t felt nickel-and-dimed...

Feb 2020
(0)
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VP/Other Executive

Implementation and Training

There has been no ongoing training from Greenway Health, but the initial training was decent.

Feb 2020
(0)
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VP/Other Executive

Functionality and Upgrades

The product does what Greenway Health says it will do. It meets our needs. The system is rather...

Feb 2020
(0)
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VP/Other Executive

Functionality and Upgrades

Providers, doctors, and midlevel people want an EMR that results in the least amount of work....

Feb 2020
(0)
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Manager

Functionality and Upgrades

The Greenway Health product is very user friendly. In the beginning, there were some things that I...

Feb 2020
(0)
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Manager

Relationship

Greenway Health keeps all promises, even if doing so takes a while. If I have a case open for...

Feb 2020
(0)
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Manager

Functionality and Upgrades

There are a few things that I would change about the system, but I like the fact that the system can...

Feb 2020
(0)
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Manager

Implementation and Training

The implementation was good, and the training overall was very good. Everyone was very experienced....

Feb 2020
(0)
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Manager

Functionality and Upgrades

There is easy access to any records we are looking for in the Greenway Health system. Instead of...

Feb 2020
(0)
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Manager

Interfacing and Integration

The system isn’t compatible with HP laptops because of Windows 10.

Feb 2020
(0)
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Manager

Functionality and Upgrades

The system allows us to work a little faster compared to paper charts, and we are able to just...

Feb 2020
(0)
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Manager

Functionality and Upgrades

The main issue we had with the system was in the very beginning. We had to start putting in...

Feb 2020
(0)
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Manager

Functionality and Upgrades

I don't think there is a perfect EHR out there. Greenway Health’s EHR is certainly not ideal in...

Jan 2020
(0)
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Manager

ROI / Cost (care and feeding)

Components that are commonplace in other EHRs have to be purchased through an à la carte menu....

Jan 2020
(0)
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Manager

Service and Support

Greenway Health misses the mark with their support, and their executive involvement is very poor....

Jan 2020
(0)
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Manager

Functionality and Upgrades

Most of the time, the upgrades are fine. The most recent upgrade took us all by surprise. I rated...

Jan 2020
(0)
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Manager

ROI / Cost (care and feeding)

For the most part, we are very happy with the solution. I wish that the product were a little bit...

Jan 2020
(0)
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Manager

Functionality and Upgrades

We have the most current version of the product right now. The vendor constantly does updates.

Jan 2020
(0)
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Manager

Implementation and Training

The vendor is good about training. If we need training, the vendor is willing to do it. I can call...

Jan 2020
(0)
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Manager

Functionality and Upgrades

There are functions in the system that we are not able to use, and I don’t like that.

Jan 2020
(0)
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Manager

Relationship

The vendor tries to be proactive, but I have reached out to the vendor because I need to purchase...

Jan 2020
(0)
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