Greenway Health Intergy EHR/PM - Small Practices Commentary
Filtered view: All
Subject Expert
Chris Clune
Research Director
Commentary Summary
if you don't have a login, getting started is easy.
User Commentary
Relationship
We haven't had many issues with the system itself. There have been a couple of times when we have...
Login or Create an Account to see details.
Relationship, Operations
The system is pretty easy to figure out. I am sure that there are things about it that we still...
Login or Create an Account to see details.
Operations, Value
Greenway Health charges for quite a bit, including training services. We are already paying a lot of...
Login or Create an Account to see details.
Value
The vendor could have more usage options for patient messaging. To really interact with patients, we...
Login or Create an Account to see details.
Product, Value
The biggest win that we have seen from using the system has been the ability to get documentation...
Login or Create an Account to see details.
Relationship
We have encountered a language barrier with the vendor's customer support people. That makes it hard...
Login or Create an Account to see details.
Product, Value
The system has a few weird rules. Every time providers try to save and sign in to a chart, the...
Login or Create an Account to see details.
Relationship
If Greenway Health’s support were better, we would be interested in doing other things with the...
Login or Create an Account to see details.
Loyalty, Product
We aren't fond of Greenway Health's system. It has a lot of hiccups. Communicating with patients...
Login or Create an Account to see details.
Operations
Greenway Health has some work to do. When they first started, they were great, but they haven't kept...
Login or Create an Account to see details.
Relationship
We can call Greenway Health's help desk, and we can send in cases, and the vendor works with us...
Login or Create an Account to see details.
Value
Greenway Health is working with some different third parties in different ways. We have the portal,...
Login or Create an Account to see details.
Relationship
Everything has been going fine with Greenway Health. We have been implementing some different...
Login or Create an Account to see details.
Relationship
Greenway Health tries to offer updates and give us better workflows. Lately, we have been in touch...
Login or Create an Account to see details.
Relationship, Operations
I feel that there are so many other customers sometimes, and because we have been a customer for so...
Login or Create an Account to see details.
Relationship, Operations
Sometimes more clicks are required than there needs to be in the product. As we use the product...
Login or Create an Account to see details.
Product
Greenway Health’s service is great. And the product is very user friendly. I would tell a peer that...
Login or Create an Account to see details.
Operations, Product
There are a lot of extra steps required to do simple tasks in the product. We have people who have...
Login or Create an Account to see details.
Culture, Value
Our Greenway Health sales representative switches all the time, so when we ask for something, the...
Login or Create an Account to see details.
Relationship
Greenway Health's support used to be decent, but now the vendor has outsourced it, and their new...
Login or Create an Account to see details.
Value
Greenway Health keeps raising prices on us, but when we look at other options, it seems like it...
Login or Create an Account to see details.
Product
Everything is done with Greenway Health, and we don't have any third parties. The only thing...
Login or Create an Account to see details.
Value
If I could go back, I would maybe not buy Greenway Health's product. Greenway Health does not keep...
Login or Create an Account to see details.
Operations
Greenway Health came out for training after we had done a bunch of sandbox-type stuff and...
Login or Create an Account to see details.
Relationship, Operations
With previous vendors' systems that we have used, we have had someone from the vendors' companies...
Login or Create an Account to see details.
Loyalty, Product
I have no idea what would be a better solution than Greenway Health's. I haven't looked into other...
Login or Create an Account to see details.
Product
Nothing is in one chart, and we have to go to a separate window for every single thing we need. The...
Login or Create an Account to see details.
Relationship, Value
We call Greenway Health for a lot of different problems, and they are always eager to help with...
Login or Create an Account to see details.
Operations, Product
Greenway Health's system is very user friendly. Our providers do their own coding, so it is easy for...
Login or Create an Account to see details.
Product
The thing that I would change in Greenway Health's system is to make it easier for us to be able to...
Login or Create an Account to see details.
Product
The product doesn't meet all of our needs, but it allows us to get our jobs done. However, its...
Login or Create an Account to see details.
Operations
The training that I got from Greenway Health at first was decent. If I call Greenway Health and ask...
Login or Create an Account to see details.
Culture, Relationship
We had hardware issues with Greenway Health, and they made a mistake. They fixed the issue, but...
Login or Create an Account to see details.
Operations, Value
We get everything we need from Greenway Health, and we don't pay them a lot of money. If I call with...
Login or Create an Account to see details.
Product
I would like to be able to print medical records in Greenway Health's system without having to print...
Login or Create an Account to see details.
Operations
When we first implemented the system, there was formal training, and the staff said that the...
Login or Create an Account to see details.
Relationship
I have called Greenway Health's support team a few times, and I haven't found them to be very...
Login or Create an Account to see details.
Operations, Product
We are using most of Greenway Health's system, and we are mainly using their EHR. I only use the...
Login or Create an Account to see details.
Loyalty, Value
I probably wouldn't buy the system again unless the price point were a lot better compared to the...
Login or Create an Account to see details.
Loyalty
The Greenway Health system works. The functionality in the system is good enough. Overall, things...
Login or Create an Account to see details.
Operations
Greenway Health's system works well. It is super easy to use. The vendor has all kinds of training...
Login or Create an Account to see details.
Loyalty, Value
It has been a while since I have looked at other software, so I don't know whether I would replace...
Login or Create an Account to see details.
Value
Greenway Health charges us for everything. We talked to Greenway Health and set up everything, but...
Login or Create an Account to see details.
Culture, Relationship
There have been a couple of things that have happened recently with Greenway Health. They have...
Login or Create an Account to see details.
Relationship, Product
Greenway Health hasn’t delivered any new technology on the practice management side that I'm aware...
Login or Create an Account to see details.
Relationship
Greenway Health's phone and web support is terrible; it is not what it used to be. There are no...
Login or Create an Account to see details.
Relationship
At Greenway Health, someone did solve a problem I had. They had to go to somebody else, so they...
Login or Create an Account to see details.
Value
Greenway Health is okay. The increase in cost over the last few years has been a lot. And...
Login or Create an Account to see details.
Product, Value
I would be extremely likely to recommend Greenway Health's product. It is a good product. We get...
Login or Create an Account to see details.
Culture, Operations
When we implemented, there were a couple of things that Greenway Health did not follow through with....
Login or Create an Account to see details.
Culture, Value
With Greenway Health, we pay our regular licensing fee and service fee. I don't ever call them; I...
Login or Create an Account to see details.
Operations
Greenway Health has given us no training in the last few years, only the initial training for the...
Login or Create an Account to see details.
Product
I wanted to use another clearinghouse in lieu of what Greenway Health offers, but that wasn't an...
Login or Create an Account to see details.
Culture, Value
Greenway Health charges customers for every little thing. You name it; Greenway Health charges...
Login or Create an Account to see details.
Relationship, Product
There have been some updates that have been useful, but we wonder why Greenway Health would touch...
Login or Create an Account to see details.
Relationship, Operations, Product
When Greenway Health does an upgrade, we feel the effects the next day. The upgrades are good...
Login or Create an Account to see details.
Operations
Greenway Health’s training was good. They came on-site, and then there was stuff that we did...
Login or Create an Account to see details.
Relationship, Product
Greenway Health’s integrations aren’t always reliable. Generally, they work 90% of the time, but...
Login or Create an Account to see details.
Relationship
There have been updates to the system, but it looks dated as a product. And on the website, Greenway...
Login or Create an Account to see details.
Product
My billing situation is better now than with my old software. I feel like part of the reason...
Login or Create an Account to see details.
Product
The software works great, and everything seems to run smoothly. The product is very user friendly.
Login or Create an Account to see details.
Relationship
The vendor’s customer service team is always good and quick. When I call, they are willing to help...
Login or Create an Account to see details.
Operations, Product
I think the system as a whole could be a great thing. Greenway Health is pretty much known for their...
Login or Create an Account to see details.
Operations, Value
We are still not running things that we need in Greenway Health's system, but we are improvising. To...
Login or Create an Account to see details.
Relationship
Greenway Health was very good at working with the third-party vendor that we needed to hire to help...
Login or Create an Account to see details.
Culture, Loyalty, Operations
Our experience with Greenway Health has been really horrible and time consuming. Everything that we...
Login or Create an Account to see details.
Product
The system works. It has a lot of plusses and a lot of data. But if a user can extract the data,...
Login or Create an Account to see details.
Operations
The majority of the billing issues that we had were because none of our parameters were set up. The...
Login or Create an Account to see details.
Relationship
Greenway Health is running a business. They are paying their employees. But I don’t think they care....
Login or Create an Account to see details.
Product
The product is very comprehensive. It takes care of both the clinical side and the administrative...
Login or Create an Account to see details.
Product
We are very happy with the EHR that we have. It is very easy to use. A physician at our organization...
Login or Create an Account to see details.
Relationship
Whenever we call with questions, the vendor fills us in on what we need. They call us back in a fair...
Login or Create an Account to see details.
Product, Value
The product gives us everything we want. It has all the information we need and more, and it does a...
Login or Create an Account to see details.
Product, Value
I would buy Greenway Health's system again. I helped design the program when we changed from paper...
Login or Create an Account to see details.
Loyalty, Relationship
I haven't heard from Greenway Health’s executives in years. I hope my satisfaction is at the top of...
Login or Create an Account to see details.
Relationship, Product
I went to the cloud because Greenway Health offered me better speed and better service in the cloud....
Login or Create an Account to see details.
Relationship
I have made a lot of friends at Greenway Health through the years. I really loved the support...
Login or Create an Account to see details.
Relationship
I really wish that Greenway Health would bring their support back onshore. It takes quite a while...
Login or Create an Account to see details.
Value
We had to implement something due to a recent regulation change, and it took a while to get that...
Login or Create an Account to see details.
Relationship
Greenway Health wants to use a community portal for us to put our issues on, and they are...
Login or Create an Account to see details.
Operations
Initially, when we first got onto the system, we received some pretty good on-site training from the...
Login or Create an Account to see details.
Loyalty
Greenway Health's system isn't the best. The platform is quite limited. There are other systems out...
Login or Create an Account to see details.
Culture, Relationship
I was disillusioned by Greenway Health’s sales spiel for moving to their cloud-based solution. I...
Login or Create an Account to see details.
Culture, Loyalty, Value
I would not buy Greenway Health's system again. We could find a better solution for our practice. If...
Login or Create an Account to see details.
Loyalty, Relationship
I used to tell others that Greenway Health's product was in the middle of the road. It said that it...
Login or Create an Account to see details.
Relationship
Given that we have used Greenway Health's system for many years, I wish the company would be more...
Login or Create an Account to see details.
Culture, Value
Keeping the price down is the number-one thing I expected from Greenway Health that I have not seen....
Login or Create an Account to see details.
Operations
One of my complaints is that I don’t receive any training, and I haven't seen Greenway Health do...
Login or Create an Account to see details.
Product
Greenway Health's product does not exchange information very well. I don't see where it integrates...
Login or Create an Account to see details.
Product
The system does pretty well and works from a day-to-day needs point of view. I see the patient and...
Login or Create an Account to see details.
Relationship
I haven't seen where Greenway Health does anything to help with outcomes. If I call with a specific...
Login or Create an Account to see details.
Relationship
Once I get the support team on the phone, the support is good. It is just really hard to understand...
Login or Create an Account to see details.
Operations, Product
I hate doing the upgrades because there is always some kind of issue. We are a busy practice, and we...
Login or Create an Account to see details.
Product
The practice management system is pretty easy. People catch on rather quickly. With our EHR, when we...
Login or Create an Account to see details.
Operations
Greenway Health's training was pretty bad. The vendor was too busy to really train us. When users...
Login or Create an Account to see details.
Culture, Operations, Product
When we first logged on to the system, we were able to use the product the way we wanted to, but...
Login or Create an Account to see details.
Relationship
The vendor's support is outsourced to India. The support people can't understand my global ID, and...
Login or Create an Account to see details.
Relationship, Product
The product doesn't work well with our interoperability goals because now Greenway Health has their...
Login or Create an Account to see details.
Loyalty
In the beginning, Greenway Health assured us that their solution would be suitable for our...
Login or Create an Account to see details.
Loyalty, Product
I'm resigned to using Greenway Health's system. It is a popular program for primary care in our...
Login or Create an Account to see details.
Loyalty, Product
In Greenway Health's system, we are able to do useful things like look at trends in the laboratory...
Login or Create an Account to see details.
Product
I could tell stories about Greenway Health's system and what a nightmare it really is. I would...
Login or Create an Account to see details.
Operations
At my facility, each one of my clients has a protocol with forms and exams to use, and I have no...
Login or Create an Account to see details.
Culture, Relationship, Value
One frustrating thing we have found with Greenway Health is that they seem to be very money driven....
Login or Create an Account to see details.
Loyalty, Product
There are some things that we really love about the system and some things that we don't, but we...
Login or Create an Account to see details.
Operations
One can't expect to be trained by Greenway Health on every aspect of the system. There is a lot to...
Login or Create an Account to see details.
Relationship
When we open tickets, we usually request emails because it is tough for the vendor to catch us on...
Login or Create an Account to see details.
Value
The product is expensive, but it is clunky. The vendor ignores customer upgrade requests.
Login or Create an Account to see details.
Operations, Product
For some of our older providers who didn't start off practicing with an EHR, the system is pretty...
Login or Create an Account to see details.
Product
Our providers struggle when it comes to figuring some things out in the portal to avoid sending...
Login or Create an Account to see details.
Relationship
Sometimes we request enhancements that EHRs from other vendors have. Those enhancements would also...
Login or Create an Account to see details.
Product
One of the issues we have had with Greenway Health is that we have been trying to get away from the...
Login or Create an Account to see details.
Relationship
In the past, the people that were helping us from Greenway Health were local. We always got somebody...
Login or Create an Account to see details.
Relationship
We have a chat option, and we can call in for support. Greenway Health is pretty good as far as the...
Login or Create an Account to see details.
Loyalty, Value
There are some good things about the product, but I see us working toward changing products because...
Login or Create an Account to see details.
Relationship, Operations, Product
The last few times we have tried to upgrade the product, there have been issues with the process.
Login or Create an Account to see details.
Operations, Product
Setting up new users and giving them privileges in Greenway Health's product is one of the most...
Login or Create an Account to see details.
Product
We have multiple issues with working with Greenway Health. Greenway Health has worked with us, but...
Login or Create an Account to see details.
Operations, Product
The upgrades have been rolled out fairly easily. Greenway Health is good about sending things out...
Login or Create an Account to see details.
Operations
The training hasn't been great since Greenway Health did all of the online modules. They are a...
Login or Create an Account to see details.
Operations
There is a lot of easy, one-on-one training with one person from Greenway Health. The trainer takes...
Login or Create an Account to see details.
Product
It is very easy to find what we are looking for in the product just by clicking around. Overall, the...
Login or Create an Account to see details.
Product
There is a way to verify insurance eligibility, but we can only do that when we enter the insurance...
Login or Create an Account to see details.
Relationship
The speed of support is not the greatest, and sometimes there is a bit of a language barrier with...
Login or Create an Account to see details.
Relationship, Operations, Product
We implemented the cloud system of the EMR and have been having issues. Greenway Health is still...
Login or Create an Account to see details.
Value
Greenway Health nickel-and-dimes for a lot of the features. Whenever we request anything or question...
Login or Create an Account to see details.
Product
When we bring new people on, the system is a little tasking to get used to. And there is a lot of...
Login or Create an Account to see details.
Loyalty, Operations
Greenway Health has training videos, so we can always utilize them. And with their updates, Greenway...
Login or Create an Account to see details.
Operations, Product
It took much longer than it should have for us to get interoperability between Greenway Health's...
Login or Create an Account to see details.
Relationship
Greenway Health switched over to outsourced customer service, and that has definitely impacted their...
Login or Create an Account to see details.
Relationship, Operations
When Greenway Health works on something, they eventually come through. Our upgrades for the system...
Login or Create an Account to see details.
Product, Value
People catch on to the system well, and we don't have issues with the system's functionality. The...
Login or Create an Account to see details.
Culture, Value
We are a little uptight about the system with all our state regulations. Of all our vendors,...
Login or Create an Account to see details.
Relationship, Operations
The people from Greenway Health that do our implementations are very good. They are not tier-one...
Login or Create an Account to see details.
Relationship, Operations
The upper-level people from Greenway Health are great, but it is hard getting to them. The tier-one...
Login or Create an Account to see details.
Relationship, Operations, Product
The vendor has done a couple of national upgrades that have caused some big glitches. Other than...
Login or Create an Account to see details.
Product
There are little things in the system that could be better in terms of immunizations and things.
Login or Create an Account to see details.
Value
We would probably not recommend the system at this point, and we used to tout it all the time. The...
Login or Create an Account to see details.
Culture, Value
We have had a lot of ups and downs with Greenway Health in terms of communications. Things got bad...
Login or Create an Account to see details.
Operations, Product
The system is pretty easy to navigate. There is always an easier way to do things, but we have to...
Login or Create an Account to see details.
Relationship
To get support, we always have to call the vendor's general number, talk to someone, and have them...
Login or Create an Account to see details.
Operations
The vendor could improve by providing longer training sessions for new upgrades and things like...
Login or Create an Account to see details.
Product
The system's financial portion could use some work because it is confusing when it comes to payment...
Login or Create an Account to see details.
Loyalty, Operations
I am not sad to leave Greenway Health at all. Greenway Health has changed a lot in the last few...
Login or Create an Account to see details.
Relationship
The most upsetting thing about our experience is that there wasn't very much involvement from...
Login or Create an Account to see details.
Loyalty
In terms of the technology from Greenway Health, I haven't seen anything worth my while. I am not...
Login or Create an Account to see details.
Value
Greenway Health has no loyalty to us at all, even though we have been with them for so long....
Login or Create an Account to see details.
Operations
The vendor’s training was ineffective. We had one trainer that was great, but then we lost that...
Login or Create an Account to see details.
Product
The data exchange was good when we got our exported information.
Login or Create an Account to see details.
Product, Value
I like that the system flags us with pricing so that we can give patients a ballpark figure of what...
Login or Create an Account to see details.
Operations
We haven't had much training from the vendor. I just got in and played with the EHR. The system is...
Login or Create an Account to see details.
Relationship
Greenway Health’s service is proactive. They are good at getting on top of issues.
Login or Create an Account to see details.
Product
I like the fact that I can print the screen, and when I print it, everything is legible. Everything...
Login or Create an Account to see details.
Operations, Product
Greenway Health's system is very good compared to our old analog system. It has been an easy system...
Login or Create an Account to see details.
Product
The only issue I have with the system is that it doesn’t update as often as I would like for things...
Login or Create an Account to see details.
Product
We can't ePrescribe narcotics in the system. There are some things we have to do within the system...
Login or Create an Account to see details.
Loyalty, Product
A major change we saw with the last upgrade to the system was the addition of some of the mail-order...
Login or Create an Account to see details.
Loyalty, Product
We use Greenway Health's system for our billing and appointments. We have not had many issues with...
Login or Create an Account to see details.
Operations
We would like to see better communication about training with Greenway Health. If we want training,...
Login or Create an Account to see details.
Loyalty, Value
I have mixed emotions when I think about keeping the product long term. Our hospitals have recently...
Login or Create an Account to see details.
Product
My biggest problem lately is that Greenway Health cannot seem to work with a third-party vendor we...
Login or Create an Account to see details.
Operations, Product
We have had more sluggish downtime with the Intergy platform recently. We had a failed upgrade a few...
Login or Create an Account to see details.
Relationship
Greenway Health’s executive involvement up until now has been fine. Greenway Health’s customer...
Login or Create an Account to see details.
Product
We would like to see Greenway Health improve their reports. They have a lot of reports, but some of...
Login or Create an Account to see details.
Relationship
When we first contracted with Greenway Health, their support was great. However, now their support...
Login or Create an Account to see details.
Loyalty, Relationship
We are like a dinosaur when it comes to support from Greenway Health, and that worries us a bit....
Login or Create an Account to see details.
Operations
Our implementation process with Greenway Health's system was actually pretty smooth. We had trainers...
Login or Create an Account to see details.
Product
Greenway Health has really worked to help us get better outcomes. The claims are going through, the...
Login or Create an Account to see details.
Relationship
Greenway Health is pretty good to work with, and they are starting to recognize that they need to...
Login or Create an Account to see details.
Operations
We had some problems during the initial implementation of the system. It took us a while to get...
Login or Create an Account to see details.
Relationship
Recently, Greenway Health moved a lot of their calls off-site and out of the country to India, and...
Login or Create an Account to see details.
Product
With Greenway Health's system, we have different logins for different hospitals. For facilities that...
Login or Create an Account to see details.
Relationship, Product, Value
My providers like the clinical side of the Intergy solution. But from a practice management side, I...
Login or Create an Account to see details.
Loyalty
We have been happy with Greenway Health, and we would probably look at their solution if we were...
Login or Create an Account to see details.
Operations, Product
When we do an upgrade with Greenway Health, we have to do it over the computer. We don't like the...
Login or Create an Account to see details.
Product
The system is unintuitive, and there are too many clicks. The product is divided into EMR and PM...
Login or Create an Account to see details.
Relationship
The customer support team has a chat feature that is often helpful, but the vendor outsources calls,...
Login or Create an Account to see details.
Relationship
There have been a fair number of technical issues over the last little while. The ePrescribing isn't...
Login or Create an Account to see details.
Relationship, Operations
A couple of years ago, the regular client webinars or updates were often led by Greenway Health's...
Login or Create an Account to see details.
Relationship
Greenway Health keeps some of their promises, but we wait for some things that never come. I know...
Login or Create an Account to see details.
Operations, Product
Our biggest struggle is the challenge of training our staff. We have had significant turnover...
Login or Create an Account to see details.
Culture
We wanted to cancel one of our licenses, and Greenway Health said that we could only cancel licenses...
Login or Create an Account to see details.
Relationship, Product
Getting data to our data warehouse has been a struggle. We are working with Greenway Health to get a...
Login or Create an Account to see details.
Loyalty, Relationship, Product
We love the Intergy platform and have been a Greenway Health customer for a long time. When we moved...
Login or Create an Account to see details.
Relationship
The vendor's support people do a very good job. They try to fix our issues immediately. If they...
Login or Create an Account to see details.
Relationship
Whenever there is an issue that Greenway Health can get ahead of, they will tell us about scheduled...
Login or Create an Account to see details.
Relationship
The vendor's executives send out emails, but I am not sure how involved those executives really are....
Login or Create an Account to see details.
Relationship
Greenway Health has a vision, but some of that vision gets pushed back because of production delays....
Login or Create an Account to see details.
Value
Every year, there is a price increase from Greenway Health. The cost-of-living increase was tough to...
Login or Create an Account to see details.
Value
Our ROI from Greenway Health used to be better. When Greenway Health was a smaller company, it...
Login or Create an Account to see details.
Product, Value
I would tell a friend that for a small to mid-sized organization, Greenway Health's product is...
Login or Create an Account to see details.
Operations, Value
When we first got the program, the hands-on education gave us a better experience than online...
Login or Create an Account to see details.
Relationship
The customer support is very good with what they know; the trick is just getting the knowledge to...
Login or Create an Account to see details.
Relationship
We would like Greenway Health to let us know when they are having problems or when there are...
Login or Create an Account to see details.
Operations, Product
Greenway Health's updates are pretty easy to roll out. Over the years that I have worked with the...
Login or Create an Account to see details.
Loyalty, Product
The product is mostly easy to use, and it is getting a lot better. Its user interface is cleaner...
Login or Create an Account to see details.
Product
The product is great for internal medicine, women's health, and other traditional clinical things....
Login or Create an Account to see details.
Product
We have a lot of issues with the system's reports. We can’t find a good report for what we want. We...
Login or Create an Account to see details.
Product
One thing that absolutely drives me crazy is after the system hasn’t been in use for a short time,...
Login or Create an Account to see details.
Product
The Greenway Health system meets our needs. We have been happy with its functionality, and it is...
Login or Create an Account to see details.
Product
The system's scheduling program is pretty streamlined, and it works well in terms of making...
Login or Create an Account to see details.
Relationship
We are not quite happy with the support part of our relationship with Greenway Health. They have...
Login or Create an Account to see details.
Relationship
Greenway Health’s support isn’t the best. We call with a problem, and the support people don't how...
Login or Create an Account to see details.
Product, Value
The EHR has the charts and the CPT codes that we can simply click. We can build favorite templates,...
Login or Create an Account to see details.
Product
The system looks ridiculous and archaic. It is like we are working on an IBM system from the '70s....
Login or Create an Account to see details.
Operations
The implementation was horrible. Greenway Health had a lot of employee turnover. There were things...
Login or Create an Account to see details.
Value
The system is hectic. Greenway Health is working on improving it. After we had the solution on our...
Login or Create an Account to see details.
Culture
Greenway Health was talking about a third system, but that talk stopped because they determined the...
Login or Create an Account to see details.
Relationship
The customer support may be one of the best things about the system. We get alerts and emails all...
Login or Create an Account to see details.
Loyalty
We don't recommend the system anymore. We promoted Greenway Health for a long time because we saw...
Login or Create an Account to see details.
Value
Greenway Health needs to consider something for small clinics. I am willing to be put on a server...
Login or Create an Account to see details.
Product, Value
The system is old and outdated. It is separated into two systems. There is a side for scheduling and...
Login or Create an Account to see details.
Culture, Relationship, Value
Greenway Health’s customer service is horrible. And the amount of money that Greenway Health is...
Login or Create an Account to see details.
Product
I like the product’s electronic submission of prescriptions. That functionality is much easier to...
Login or Create an Account to see details.
Product
Some of the reporting functionality could be better. There are a lot of canned reports, and there is...
Login or Create an Account to see details.
Culture, Relationship
It takes forever to find somebody when we have an issue. The last time the price increased, Greenway...
Login or Create an Account to see details.
Relationship
The product has been okay but not great. Some of the promises Greenway Health made previously have...
Login or Create an Account to see details.
Culture, Operations
Implementing the product was such a big process that I can't imagine we will change products when we...
Login or Create an Account to see details.
Relationship
When the vendor started out, they would have recurring calls that we could join where the vendor...
Login or Create an Account to see details.
Culture, Value
Greenway Health has a model for our type of facility. If we had to make a decision on an EHR or PM...
Login or Create an Account to see details.
Operations
There were a couple of excellent trainers, but there were some things we didn't get trained on. If...
Login or Create an Account to see details.
Relationship, Product
Sometimes the product goes down, and there is a totally separate place where we can log in. There is...
Login or Create an Account to see details.
Relationship
Greenway Health is pretty quick on resolving issues, and that is great.
Login or Create an Account to see details.
Operations
During the implementation with Greenway Health, we wanted to have someone here with us so that we...
Login or Create an Account to see details.
Operations
The trainers from Greenway Health were really good. The only thing is if we would have had the...
Login or Create an Account to see details.
Relationship, Product
We do work with another company that does our MIPS reporting, and they don't have a problem getting...
Login or Create an Account to see details.
Relationship
I did call Greenway Health to determine where our numbers were lacking in our MIPS reporting, and I...
Login or Create an Account to see details.
Product
We are a specialty practice, and Greenway Health’s EHR is not geared toward a specialty practice. It...
Login or Create an Account to see details.
Operations, Product, Value
I would not buy Greenway Health's system again. It is somewhat antiquated, and it is not very user...
Login or Create an Account to see details.
Relationship
I absolutely despise the customer service people. They are unfortunately not super helpful, and that...
Login or Create an Account to see details.
Relationship
The vendor does send emails. It is nice to know that they will tell us about a problem in advance or...
Login or Create an Account to see details.
Value
Greenway Health just increased their charges out of the blue. The reason they gave us for that...
Login or Create an Account to see details.
Operations
The vendor had a thing called Greenway Champions, which was very helpful because it gave us the...
Login or Create an Account to see details.
Culture, Value
Greenway Health is trying to cut costs across the board, but they are also raising our costs, and...
Login or Create an Account to see details.
Culture, Loyalty, Relationship
Greenway Health has had a lot of turnover. They have outsourced a lot of their IT work out of the...
Login or Create an Account to see details.
Operations
The upgrades are not great, but they aren't terrible either. I have to do a lot of the upgrades...
Login or Create an Account to see details.
Operations
Most of the training is online, and it is not good because it is outdated.
Login or Create an Account to see details.
Loyalty, Product
Greenway Health's product doesn’t integrate well. Prime Suite, which is still made by Greenway...
Login or Create an Account to see details.
Product
Greenway Health’s scheduling system is really good, but they need to update it to look a little more...
Login or Create an Account to see details.
Relationship
Greenway Health should reach out to their long-standing clients. The vendor is not very proactive in...
Login or Create an Account to see details.
Product, Value
The product continues to be cumbersome and slow. We can't go fast enough, even with the dictation...
Featured Report
Preferences