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Greenway Health Intergy EHR/PM - Small Practices
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User Commentary

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Manager

We have been using the solution for years, so it is almost secondhand to us at this point. As far as...

Sep 2021
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Manager

The platform's practice management and scheduling parts haven't changed much since we first got...

Sep 2021
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Manager

I know that the solution has some programs and things that we don't use, so I am not very familiar...

Sep 2021
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Manager

One major complaint that I have with Greenway Health is that if there is something new that I want...

Sep 2021
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Manager

We have been disappointed in the services. The staff comes and goes, and there is no consistency.

Sep 2021
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Manager

The advancement in the product is keeping up with healthcare changes. We feel that Greenway Health...

Sep 2021
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Manager

The reporting is not as robust as I would like it to be. In fact, Greenway Health charges us for...

Aug 2021
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Manager

I like how simple the product is. It is a basic, easy-to-use system that anyone can pick up on. I...

Aug 2021
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Manager

Greenway Health's billing piece is not the greatest.

Aug 2021
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(0)
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Manager

We absolutely love Greenway Health's system. It probably does much more than we even know it is...

Aug 2021
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Manager

We haven't had a lot of formal training on the system, and I think that has been our downfall. I am...

Aug 2021
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Manager

We are usually the ones that reach out to Greenway Health. We have a fantastic representative, but...

Aug 2021
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Manager

My providers are not happy with Greenway Health's solution at all. It is not made for a specialty...

Aug 2021
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Manager

Greenway Health will charge for everything and nickel-and-dime us to death. We think the product...

Aug 2021
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Manager

We waited over a year for one update. The vendor will tell us the update is coming, and we wait and...

Aug 2021
||
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Manager

With Greenway Health, there are some problems, so I am hesitant with Greenway Health. I know they...

Aug 2021
||
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Manager

The people are so nice at Greenway Health. They aren't always able to give me any kind of support...

Aug 2021
||
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Manager

The system has several issues. First, we can't fax out of it. We need a third party; that is...

Jul 2021
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Manager

Greenway Health needs to improve their customer service response time. Occasionally, we are on hold...

Jul 2021
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Manager

I would consider buying Greenway Health's system again only if we didn’t have any other options. We...

Jul 2021
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Manager

The pricing for Greenway Health's system is pretty standard, and we don’t get nickel-and-dimed. They...

Jul 2021
||
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Manager

We have issues with Greenway Health's system sending us information that is supposed to go somewhere...

Jul 2021
||
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Manager

When Greenway Health does upgrades, they tell us general jargon about what they are upgrading, but...

Jul 2021
||
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Manager

All our staff members can use Greenway Health's system fine. If we have to figure something out, we...

Jul 2021
||
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Manager

I recently had an issue with a service person from Greenway Health. When I asked for help with...

Jul 2021
||
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Manager

The training for this system is easy because it is an easy product to use.

Jul 2021
||
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Manager

We did a lot of redundant work with our old methods. With Greenway Health's product, we have cut...

Jul 2021
||
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Manager

When I was first looking at Greenway Health, I thought that their product would reduce overhead and...

Jul 2021
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Manager

Greenway Health’s customer service people are straight shooters with anything I need. They are...

Jul 2021
||
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Manager

For a basic customer who is computer savvy, the system is user friendly. We only have to click a...

Jul 2021
||
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Manager

When we start anything new, we want to make sure that the training is done well. We want to make...

Jul 2021
||
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Manager

The setup for the billing piece was huge. In the beginning, Greenway Health warned us that the...

Jul 2021
||
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Manager

We have been looking at moving because the solution isn't super user friendly for physicians. We...

Jul 2021
||
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Manager

Greenway Health has been late on the eCQMs. They haven't done what they have promised. They had a...

Jul 2021
||
(0)
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Manager

Greenway Health has nickel-and-dimed us. The solution isn't all-inclusive, even though we wish that...

Jul 2021
||
(0)
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Manager

Greenway Health doesn't treat us like valued customers. We have been with them for a while, but they...

Jul 2021
||
(0)
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Manager

There are always hiccups and other things that are left after the implementation process. After a...

Jul 2021
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Manager

We would like a database where we can securely and easily exchange information with other providers,...

Jul 2021
||
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Manager

Greenway Health's service is good. That is why we stay with them. We get notifications over email...

Jul 2021
||
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Manager

The system is pretty easy to use. I have spoken with other offices who have different software that...

Jul 2021
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Manager

When I need anything from Greenway Health, they are pretty on top of it.

Jul 2021
||
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Manager

If we want one little feature that we feel should be included, Greenway Health is going to charge us...

Jul 2021
||
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Manager

We have been able to get the system hooked up with our local IPA, which is able to get labs sent to...

Jul 2021
||
(0)
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Manager

There were talks about switching away from the solution because the vendor wasn't initially flexible...

Jul 2021
||
(0)
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Manager

This solution is the only EMR that we know. We looked at other EMRs to get a better understanding of...

Jul 2021
||
(0)
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Manager

The services that we receive don't change from month to month, but our bills do. That doesn't work...

Jul 2021
||
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Manager

I am implementing something right now, and I have basically just been given it. No one has shown me...

Jul 2021
||
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Manager

I can buy training hours, but I don't understand why I have to do that. Greenway Health lacks...

Jul 2021
||
(0)
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Manager

We always try to get into a session called tips and tricks with Greenway Health. A lot of the time,...

Jul 2021
||
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Manager

The solution's overall quality is excellent. That is why we put up with some of the vendor's...

Jul 2021
||
(0)
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Manager

Even though we are a hosted solution, when the server goes down, we don't receive any communication...

Jul 2021
||
(0)
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Manager

The vendor's executives are always willing to help us and get things figured out. My account...

Jul 2021
||
(0)
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Manager

When we were going to the EMR, Greenway Health was pretty on point with all the information we...

Jul 2021
||
(0)
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Manager

Greenway Health has new ideas on their website, and I frequently see Greenway Health implementing...

Jul 2021
||
(0)
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Manager

Greenway Health gives us pretty good web support. With phone support, sometimes we are just on hold...

Jul 2021
||
(0)
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Manager

Every time I log into Greenway Health's dang website, I have urgent messages and emails out the...

Jul 2021
||
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Manager

Our doctors have more of a hands-on, personal touch approach. They are really not into the...

Jul 2021
||
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Manager

There have been some struggles. For the most part, Greenway Health is a good company, but we have...

Jul 2021
||
(0)
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Manager

I like the chat that Greenway Health offers on the website whenever there are any issues. Usually, 7...

Jul 2021
||
(0)
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Manager

Occasionally, I will have an issue with Greenway Health that I can’t resolve with them, so I go...

Jul 2021
||
(0)
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Manager

It is a difficult pill to swallow when we feel like we know we are right, but customer service is...

Jul 2021
||
(0)
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Manager

Greenway Health's software tends to be an à la carte deal. They will give us practice management...

Jul 2021
||
(0)
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Manager

The doctors were feeling nickel-and-dimed to death, and they just wanted to go with something that...

Jul 2021
||
(0)
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Manager

The one thing I am not happy with is Greenway Health's support. They say that if they provide us a...

Jul 2021
||
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Manager

I haven’t used another system, so I don’t have anything to compare Greenway Health's solution to. It...

Jul 2021
||
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Manager

We get a lot of emails and updates from the vendor. They are responsive in a reasonable amount of...

Jul 2021
||
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Manager

There are a few things we can’t figure out with the system. Some things within the scheduling system...

Jul 2021
||
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Manager

I love the new town hall meetings. Communication is key. Greenway Health discusses what is coming in...

Jul 2021
||
(0)
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Manager

Greenway Health doesn't nickel-and-dime. There is value. Greenway Health does a good job of helping...

Jul 2021
||
(0)
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Manager

I have recommended the system several times to other offices. I had a colleague who asked about the...

Jul 2021
||
(0)
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Manager

We actually paid to have someone come on-site to train us. As a result, the transition was really...

Jul 2021
||
(0)
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Manager

The ongoing support from Greenway Health is amazing. We have used other practice management systems....

Jul 2021
||
(0)
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Manager

Communication is key. It needs to be a priority on both ends. Greenway Health is a very busy place....

Jul 2021
||
(0)
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Manager

I communicate with my main contact from Greenway Health. I communicate with the person every day. I...

Jul 2021
||
(0)
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Manager

Greenway Health's system is user friendly and easy to train on. I wish that I could do a bit more...

Jul 2021
||
(0)
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Manager

We had an initial learning curve with the system, but other than that, things have gone pretty well....

Jul 2021
||
(0)
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Manager

My only complaint is that we had to heavily customize the product. The solution is geared more...

Jul 2021
||
(0)
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Manager

The product works really well with the other things that we are integrating. It has a component that...

Jul 2021
||
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Manager

When we call the vendor's support with questions because we can't find answers ourselves, they are...

Jul 2021
||
(0)
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Manager

The vendor doesn't charge us for every little thing. My only complaint is that their charges come in...

Jul 2021
||
(0)
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Analyst/Coordinator

The solution's new features don't function the way that we were promised that they would. There are...

Jul 2021
||
(0)
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Manager

The vendor has offered training on the EHR and PM sides of the solution, and they have been there...

Jul 2021
||
(0)
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Manager

The vendor has delivered new technology over the years. All of the implementations and things that...

Jul 2021
||
(0)
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Manager

I would tell others that the product is easy to use and navigate. If someone were part of our same...

Jul 2021
||
(0)
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CEO/President

A lot is being implemented in the next year because of the regulatory requirements that Greenway...

Jun 2021
||
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CEO/President

The ease of use is the product’s strength. Navigating through the chart is easy. The system is not...

Jun 2021
||
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CEO/President

The vendor can definitely improve in terms of having more integration or being able to integrate...

Jun 2021
||
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Manager

Our partner hospital uses a different system, so we won't be using this solution anymore.

Jun 2021
||
(0)
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Manager

I know that the solution can do some of the things that our third-party vendor does, but it can't do...

Jun 2021
||
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Manager

I can find the resources that I need to help me maybe one out of ten times. I usually call and ask...

Jun 2021
||
(0)
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Manager

Greenway Health works well for us. I am really confident in their product. All of the work that we...

Jun 2021
||
(0)
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Manager

We lack confidence in the work that the vendor does on the PM side of things. We feel like that work...

Jun 2021
||
(0)
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Manager

The solution is pretty easy to train people on, and there are a lot of training resources that we...

Jun 2021
||
(0)
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Director

Our local hospital has an affiliation with another vendor and with that, they will allow us to move...

Jun 2021
||
(0)
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Director

I feel like the vendor does nickel-and-dime us a lot. I would like to have ongoing training without...

Jun 2021
||
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Director

The vendor's strength is their support, hands down. The support people are always available and they...

Jun 2021
||
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Director

It is very cumbersome to adapt forms to the individual provider.

Jun 2021
||
(0)
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Manager

We are very satisfied with the system. It does so much. We have had it for quite a while now, and we...

Jun 2021
||
(0)
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Manager

The system is great for running reports. Our biller runs various reports for insurance purposes, and...

Jun 2021
||
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Manager

We are very satisfied with the quality of the product. Every time there is an update enacted, there...

Jun 2021
||
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Manager

In terms of the product functionality meeting our needs, one of our doctors sometimes thinks things...

Jun 2021
||
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Manager

Usually, when we meet Greenway Health’s technical support or call the help desk, we have no...

Jun 2021
||
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Manager

One thing that could be addressed is the price. Cost can be an issue, especially for small...

Jun 2021
||
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Manager

We just got an email or a letter saying that rates are going to be going up quite substantially. We...

Jun 2021
||
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Manager

The vendor does keep their promises, and I have not had any major issues with them. The one issue...

Jun 2021
||
(0)
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Manager

If Greenway Health worked on several aspects, then I could give them the highest score easily. There...

Jun 2021
||
(0)
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Manager

We may be transitioning away from Greenway Health. There was a change in management. But the...

Jun 2021
||
(0)
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Manager

I let the upgrades come out and be out for a while. That way, when I call Greenway Health’s support,...

Jun 2021
||
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Manager

If I do not like something in the product and tell Greenway Health, they take it well. If I call...

Jun 2021
||
(0)
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Manager

Greenway Health’s support is fantastic, but I also pay for it. If we call Greenway Health on the...

Jun 2021
||
(0)
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Manager

We never have any unexpected charges. There is a charge for everything that I call and ask about. I...

Jun 2021
||
(0)
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Manager

I love our EHR. I have worked with others, but I really like how ours is laid out and what it does....

Jun 2021
||
(0)
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Manager

Greenway Health’s training is very specific. It is easy to learn and use all the way around. The...

Jun 2021
||
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Manager

We have to pay for interoperability with Greenway Health, but everybody wants it. For the most part,...

Jun 2021
||
(0)
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Manager

In the past, Greenway Health had a piece that could automatically look up whether a patient has...

Jun 2021
||
(0)
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Manager

There are a lot of pieces of Greenway Health's software that I would have if they did not cost so...

Jun 2021
||
(0)
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Manager

Greenway Health’s billing support department needs a lot of work. We had an issue that did not get...

Jun 2021
||
(0)
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Manager

I like our current salesperson from Greenway Health. Salespeople come and go, but not so much...

Jun 2021
||
(0)
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Manager

Greenway Health does get us information about new technology and rules, but whether the information...

May 2021
||
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Manager

Greenway Health is sometimes a little slow to respond when we have an issue or put in a request....

May 2021
||
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Manager

I wish Greenway Health would give us up-to-date analytics and MIPS information sooner. They tend to...

May 2021
||
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Manager

We have a package deal with Greenway Health for the maintenance of our computers and most of our...

May 2021
||
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Manager

Greenway Health doesn't do a lot of training for their updates. They tell us what the updates are,...

May 2021
||
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Manager

We know how to use the system, and we didn't have a hard time adjusting to it. We haven't had much...

May 2021
||
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Manager

One of my pet peeves about Greenway Health is that they nickel-and-dime us for everything. They will...

Apr 2021
||
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Manager

Greenway Health needs to work on their business relationships with the offices that they work with....

Apr 2021
||
(0)
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Manager

Greenway Health could do a better job of improving their software. We don't have a lot of patients...

Apr 2021
||
(0)
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Manager

We have had all kinds of glitches with doctors being able to see immunization records, vitals, and...

Apr 2021
||
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Manager

We are looking at other EMRs, but changing EMRs is a really big move. However, if we could find a...

Apr 2021
||
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Manager

When we do upgrades, Greenway Health only gives us a PDF to go over. They offer training, but their...

Apr 2021
||
(0)
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Manager

I don't feel like Greenway Health keeps their promises. They were going to merge Prime Suite and...

Apr 2021
||
(0)
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Manager

Sometimes, I find that I know more than Greenway Health's techs do because I have been an end user...

Apr 2021
||
(0)
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Manager

Greenway Health is proactive, but they aren't very helpful. For example, when the Cures Act came...

Apr 2021
||
(0)
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Manager

Greenway Health is awesome. They generate forms for me and are very helpful with audits. When I need...

Mar 2021
||
(0)
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Manager

Our onboarding process was a struggle and a disaster. It was not well organized. Greenway Health...

Mar 2021
||
(0)
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Manager

We had to take on more expenses and put some things in place to get our revenue and accounts...

Mar 2021
||
(0)
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Manager

Some of our forms didn't roll over into this solution. We had to hire an outside team to assist us...

Mar 2021
||
(0)
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Manager

I make sure that we meet with Greenway Health regularly to resolve as many issues as we can. We keep...

Mar 2021
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(0)
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Manager

I don't think that Greenway Health was with us long enough to train us, particularly on the revenue...

Mar 2021
||
(0)
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Manager

The more work we do with this solution, the better it is for us. The quality of the vendor's phone...

Mar 2021
||
(0)
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Manager

Everything has a charge with Greenway Health. For example, we only have a certain number of licenses...

Mar 2021
||
(0)
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Manager

Greenway Health's tech support people are pretty good at helping us with integrations. They are...

Mar 2021
||
(0)
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Manager

Users can get where they need to go in the solution, but it isn't always easy. Greenway Health...

Mar 2021
||
(0)
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Manager

I don't think we would go with Greenway Health's solution if we were to start over again. It just...

Mar 2021
||
(0)
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Manager

Over the years, Greenway Health has told us that many things in their charting were going to change...

Mar 2021
||
(0)
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VP/Other Executive

The system is not very efficient. Doctors have to spend an inordinate amount of time monkeying with...

Mar 2021
||
(0)
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VP/Other Executive

We were promised a lot that wasn't delivered. For example, the vendor told us we could use Apple's...

Mar 2021
||
(0)
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 or  to see details.

VP/Other Executive

The training is really basic, boring, and repetitive. At the end of every task, the system says to...

Mar 2021
||
(0)
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VP/Other Executive

The solution is really expensive. Even in the mainstream, there are more economical models out...

Mar 2021
||
(0)
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Manager

In terms of the solution's ease of use, it is easy to train people on how to use it. I have never...

Jan 2021
||
(0)
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Manager

When we have a new employee, it takes a lot of work to take people in and set them up. That is time...

Jan 2021
||
(0)
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Manager

There are a lot of useful reports in the product, and we are able to get what we need out of just...

Dec 2020
||
(0)
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Manager

I feel like the vendor did fine supporting us during COVID-19. We had a lot of emails and contact...

Dec 2020
||
(0)
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Analyst/Coordinator

The vendor has the most outstanding support teams, but they don’t notify us in a timely manner of...

Dec 2020
||
(0)
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Analyst/Coordinator

I want the vendor to focus on the price-to-value ratio. The vendor does not nickel-and-dime us, but...

Dec 2020
||
(0)
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Analyst/Coordinator

The vendor does a really good job with implementations. Their training modules are really great, and...

Dec 2020
||
(0)
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Analyst/Coordinator

The vendor isn't as good as they could be about keeping the system updated, but they are trying. If...

Dec 2020
||
(0)
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Analyst/Coordinator

The vendor keeps 99.4% of their promises. Rarely, we get something that isn't quite what we wanted.

Dec 2020
||
(0)
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Manager

I wasn't in on the decision to purchase the system. My organization purchased it, and I think more...

Dec 2020
||
(0)
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Manager

Greenway Health should have talked to specialists and had a template for certain specialties. We had...

Dec 2020
||
(0)
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Manager

With Greenway Health, we are missing out on vendor relationships and guidance. We are looking at...

Dec 2020
||
(0)
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Manager

It is important for us to be able to easily contact patients because of their hesitancy to enter the...

Dec 2020
||
(0)
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Manager

We receive little updated or new training from Greenway Health. They host webinars, but many of them...

Dec 2020
||
(0)
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Manager

Support issues take a great deal of time. Office staff members have to spend a great deal of their...

Dec 2020
||
(0)
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Manager

There are helpful components with Greenway Health that we would recommend to peers, but we would...

Dec 2020
||
(0)
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Manager

We like the Greenway Health system very much. A couple of hospitals are trying to coerce us to go to...

Dec 2020
||
(0)
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VP/Other Executive

I wasn’t involved in the decision to buy the product, but I don’t think I would purchase it again if...

Dec 2020
||
(0)
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 or  to see details.

VP/Other Executive

We had someone in billing recently leave that person's job, and I envision hiring someone in billing...

Dec 2020
||
(0)
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VP/Other Executive

I rate the vendor a little low for the product's ease of use. When the doctors talk to me, they say...

Dec 2020
||
(0)
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VP/Other Executive

COVID-19, in terms of support, has really not affected the vendor. I know people are working from...

Dec 2020
||
(0)
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VP/Other Executive

The look of the product hasn't changed since I got here many years ago. The system looks like...

Dec 2020
||
(0)
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Manager

Greenway Health’s product is good, solid software. But the vendor could work on making their service...

Nov 2020
||
(0)
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Manager

The EHR is an impediment to creating an efficient work environment. I need the EHR to create a more...

Oct 2020
||
(0)
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Manager

The PM side of the software does a pretty good job. It is pretty decent. That is the first thing we...

Oct 2020
||
(0)
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Manager

Greenway Health told us that they were coming out with a brand-new software called Project Polaris,...

Oct 2020
||
(0)
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Manager

Greenway Health charges us for everything. And the system is not cheap. Small practices need...

Oct 2020
||
(0)
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Manager

I don't know how much we pay for this system, but I do know that it is not cheap. Even if the system...

Oct 2020
||
(0)
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 or  to see details.

Manager

Greenway Health has been really good about supporting us through the COVID-19 pandemic. We haven't...

Oct 2020
||
(0)
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 or  to see details.

Manager

The vendor can do anything that they say they can do. The only issue I had was that my salesperson...

Oct 2020
||
(0)
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Manager

We have a few issues with the system. I hate the communication between our state vaccine registry...

Oct 2020
||
(0)
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Manager

This product's integration is kind of an issue. There are a couple of other things that are also a...

Oct 2020
||
(0)
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Manager

So far, we are not planning to go to another vendor. Hopefully, Greenway Health will fix my...

Oct 2020
||
(0)
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Manager

We would buy this product again. We like it. Greenway Health's customer service was better than any...

Oct 2020
||
(0)
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Manager

I feel like Greenway Health's implementation was better than any implementation that we have ever...

Oct 2020
||
(0)
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Manager

Greenway Health has a lot of new technology options. If we want a certain thing, like a tablet, the...

Oct 2020
||
(0)
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Manager

We love the vendor's ongoing support. Greenway Health will do whatever it takes to help us. We have...

Oct 2020
||
(0)
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Manager

We love this system. Everyone thinks that it is super easy to use. We do recommend the system and a...

Oct 2020
||
(0)
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