Greenway Health Intergy EHR/PM - Small Practices
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Subject Expert
Aaron Gleave
Research Director
Commentary Summary
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User Commentary
The actual Greenway Health EHR is a decent system. It is easy for me to use, and it works fine.
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Greenway Health is terrible at support. I have to call overseas, and the support people cannot...
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We can go into the product and build our own templates and forms for doctors. There are parts that...
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The vendor is supposed to have a big upgrade coming soon, so we are hoping that our satisfaction...
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Generally, the vendor lets us know when something has stopped working or when they realize that...
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The vendor initially offered a certain type of customer support, and then when they got bought out...
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There is a way that we can send information in the product to other places, but that isn't very user...
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There are some things that we would like to have in the system, but we aren't going to pay the...
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We haven't had any particular issues with the system. As long as it functions and does what it needs...
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The vendor doesn't provide us with training, even if we ask for it.
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I wouldn't recommend the product to others because of the vendor's support. The vendor's phone...
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Some physicians don't like the Intergy system because it isn't user friendly on the provider side....
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Greenway Health's PM side of the system is amazing. I love it. It does have issues, but every PM...
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The best thing that Greenway Health offers is their support. The support people are always very...
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The vendor is doing several different things and pulling the customers on board to make changes for...
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The vendor has instituted some things with the product. They have a new health feature that is much...
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The EHR could be a little better in functionality. It is not perfect, but it is workable, and I have...
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We have regular meetings with our representative at Greenway Health where we are able to learn from...
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We are getting rid of all of Greenway Health's products, and we are going with an entirely different...
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We don’t get training from the vendor. If we want training, there is an additional cost.
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The vendor does avoid charging for every little thing, but we are on the cloud version of the...
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The providers and staff members find the system extremely easy to use. The system is intuitive, and...
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The training on the system was fine. Moving from a server-based system to a cloud-based system...
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We don’t get a ton of information about upgrades on the product and new tools. The vendor kind of...
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I never talk to the vendor executives about the system. We rarely interact with anyone at the vendor...
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I would like the vendor to provide a free indicator tool for providers that would allow patients to...
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We have a really good client support person who advocates for us.
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There are a lot of features in Greenway Health's system that are cumbersome or just don’t go in a...
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We don't have any glitches with the product. We don't have any downtime. I don't have any...
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Whenever the vendor does upgrades, they are always done after hours. The upgrades don't ever...
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The vendor’s support people have great turnaround times that are no longer than a day or even 30...
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In the past, when we had a problem, we could just call Greenway Health’s support. But the support is...
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The solution is easy to use and easy for me to train new people on. When I first got this job, the...
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The layout of the Greenway Health EHR is very different from other EHR systems I have used. There...
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My team at Greenway Health is excellent. From the trainers to the administration to the support...
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We were told that the system could do certain things, but it isn't able to do those things the way...
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We have to pay for anything that we add to Greenway Health's product. The system isn't just a...
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One of our departments loves Greenway Health's system because it has made their job extremely easy.
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I would like to see some improvement in the reporting that we can pull out of Greenway Health's...
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The product has the potential to improve the quality of care for patients. Right now, it takes...
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Certain training is included, but other training involves a separate cost, and that is a little...
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I feel positive about the product. It is very easy to use and learn. It has fairly decent EHR and...
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For training, Greenway Health has tutorials available. They train us on how to chart note templates,...
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With the system, we pay per license for each provider that we have. If we are ever in a scenario...
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I was not impressed with the vendor's training at all. I asked some specific questions about...
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I am pretty happy with Greenway Health's system. I don't have any problems with it. The system is...
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In Intergy EHR, it is fairly easy to track things, like labs or tracking patients. That process is...
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I am frustrated with Greenway Health's system, and I am hoping to replace it. We hate Greenway...
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Greenway Health has progressively gotten worse. At first, we liked them, but their customer service...
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Greenway Health nickel-and-dimes us for everything. If want to be able to ePrescribe our controlled...
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Greenway Health’s communication is badly lacking in terms of upcoming upgrades and things like that....
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We sometimes experience little glitches in the system, but those are getting better. The product...
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We like the system. It is user friendly and very customizable. Our staff likes it and doesn’t have...
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We are satisfied with the solution. I know that there were a lot of people that jumped ship from it....
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I am usually the one that has to initiate executive involvement with Greenway Health. Greenway...
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Greenway Health takes longer to resolve our issues than they used to. I don't think that they have...
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We have been using the solution for years, so it is almost secondhand to us at this point. As far as...
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The platform's practice management and scheduling parts haven't changed much since we first got...
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I know that the solution has some programs and things that we don't use, so I am not very familiar...
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One major complaint that I have with Greenway Health is that if there is something new that I want...
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We have been disappointed in the services. The staff comes and goes, and there is no consistency.
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The advancement in the product is keeping up with healthcare changes. We feel that Greenway Health...
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The reporting is not as robust as I would like it to be. In fact, Greenway Health charges us for...
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I like how simple the product is. It is a basic, easy-to-use system that anyone can pick up on. I...
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Greenway Health's billing piece is not the greatest.
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We absolutely love Greenway Health's system. It probably does much more than we even know it is...
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We haven't had a lot of formal training on the system, and I think that has been our downfall. I am...
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We are usually the ones that reach out to Greenway Health. We have a fantastic representative, but...
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My providers are not happy with Greenway Health's solution at all. It is not made for a specialty...
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Greenway Health will charge for everything and nickel-and-dime us to death. We think the product...
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We waited over a year for one update. The vendor will tell us the update is coming, and we wait and...
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With Greenway Health, there are some problems, so I am hesitant with Greenway Health. I know they...
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The people are so nice at Greenway Health. They aren't always able to give me any kind of support...
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The system has several issues. First, we can't fax out of it. We need a third party; that is...
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Greenway Health needs to improve their customer service response time. Occasionally, we are on hold...
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I would consider buying Greenway Health's system again only if we didn’t have any other options. We...
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The pricing for Greenway Health's system is pretty standard, and we don’t get nickel-and-dimed. They...
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We have issues with Greenway Health's system sending us information that is supposed to go somewhere...
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When Greenway Health does upgrades, they tell us general jargon about what they are upgrading, but...
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All our staff members can use Greenway Health's system fine. If we have to figure something out, we...
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I recently had an issue with a service person from Greenway Health. When I asked for help with...
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The training for this system is easy because it is an easy product to use.
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We did a lot of redundant work with our old methods. With Greenway Health's product, we have cut...
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When I was first looking at Greenway Health, I thought that their product would reduce overhead and...
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Greenway Health’s customer service people are straight shooters with anything I need. They are...
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For a basic customer who is computer savvy, the system is user friendly. We only have to click a...
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When we start anything new, we want to make sure that the training is done well. We want to make...
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The setup for the billing piece was huge. In the beginning, Greenway Health warned us that the...
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We have been looking at moving because the solution isn't super user friendly for physicians. We...
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Greenway Health has been late on the eCQMs. They haven't done what they have promised. They had a...
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Greenway Health has nickel-and-dimed us. The solution isn't all-inclusive, even though we wish that...
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Greenway Health doesn't treat us like valued customers. We have been with them for a while, but they...
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There are always hiccups and other things that are left after the implementation process. After a...
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We would like a database where we can securely and easily exchange information with other providers,...
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Greenway Health's service is good. That is why we stay with them. We get notifications over email...
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The system is pretty easy to use. I have spoken with other offices who have different software that...
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When I need anything from Greenway Health, they are pretty on top of it.
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If we want one little feature that we feel should be included, Greenway Health is going to charge us...
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We have been able to get the system hooked up with our local IPA, which is able to get labs sent to...
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There were talks about switching away from the solution because the vendor wasn't initially flexible...
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This solution is the only EMR that we know. We looked at other EMRs to get a better understanding of...
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The services that we receive don't change from month to month, but our bills do. That doesn't work...
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I am implementing something right now, and I have basically just been given it. No one has shown me...
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I can buy training hours, but I don't understand why I have to do that. Greenway Health lacks...
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We always try to get into a session called tips and tricks with Greenway Health. A lot of the time,...
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The solution's overall quality is excellent. That is why we put up with some of the vendor's...
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Even though we are a hosted solution, when the server goes down, we don't receive any communication...
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The vendor's executives are always willing to help us and get things figured out. My account...
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When we were going to the EMR, Greenway Health was pretty on point with all the information we...
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Greenway Health has new ideas on their website, and I frequently see Greenway Health implementing...
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Greenway Health gives us pretty good web support. With phone support, sometimes we are just on hold...
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Every time I log into Greenway Health's dang website, I have urgent messages and emails out the...
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Our doctors have more of a hands-on, personal touch approach. They are really not into the...
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There have been some struggles. For the most part, Greenway Health is a good company, but we have...
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I like the chat that Greenway Health offers on the website whenever there are any issues. Usually, 7...
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Occasionally, I will have an issue with Greenway Health that I can’t resolve with them, so I go...
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It is a difficult pill to swallow when we feel like we know we are right, but customer service is...
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Greenway Health's software tends to be an à la carte deal. They will give us practice management...
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The doctors were feeling nickel-and-dimed to death, and they just wanted to go with something that...
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The one thing I am not happy with is Greenway Health's support. They say that if they provide us a...
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I haven’t used another system, so I don’t have anything to compare Greenway Health's solution to. It...
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We get a lot of emails and updates from the vendor. They are responsive in a reasonable amount of...
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There are a few things we can’t figure out with the system. Some things within the scheduling system...
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I love the new town hall meetings. Communication is key. Greenway Health discusses what is coming in...
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Greenway Health doesn't nickel-and-dime. There is value. Greenway Health does a good job of helping...
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I have recommended the system several times to other offices. I had a colleague who asked about the...
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We actually paid to have someone come on-site to train us. As a result, the transition was really...
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The ongoing support from Greenway Health is amazing. We have used other practice management systems....
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Communication is key. It needs to be a priority on both ends. Greenway Health is a very busy place....
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I communicate with my main contact from Greenway Health. I communicate with the person every day. I...
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Greenway Health's system is user friendly and easy to train on. I wish that I could do a bit more...
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We had an initial learning curve with the system, but other than that, things have gone pretty well....
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My only complaint is that we had to heavily customize the product. The solution is geared more...
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The product works really well with the other things that we are integrating. It has a component that...
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When we call the vendor's support with questions because we can't find answers ourselves, they are...
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The vendor doesn't charge us for every little thing. My only complaint is that their charges come in...
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The solution's new features don't function the way that we were promised that they would. There are...
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The vendor has offered training on the EHR and PM sides of the solution, and they have been there...
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The vendor has delivered new technology over the years. All of the implementations and things that...
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I would tell others that the product is easy to use and navigate. If someone were part of our same...
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