Greenway Health Intergy EHR/PM - Small Practices Commentary

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We've been with the vendor for quite a while. We've seen the ebb and flow. You expect that with any...

AI is kind of the buzzword right now, just because of the time it can free up for providers. At the...

There are training tools out there, but it doesn't seem like there's much. It's mostly online...

When we first started, Greenway Health's support was absolutely incredible. It's still very good. It...

Overall, Greenway Health has a good product, and it still feels like a very capable EHR with a lot...

I can escalate stuff to Greenway Health. I usually end up having to get my IT team involved too, but...

We had a recent problem with an update to Greenway Health's solution, and they were right on it and...

Greenway Health is a lifeline for us. I would recommend them. With the solution, we basically just...

I probably wouldn’t buy the solution again, only because when they were really small, we bought it...

Greenway Health does add new things, but it isn't cost-efficient for us. When Greenway Health makes...

The company we trained with for Greenway Health was very good. But now, Greenway Health has what...

Development and innovation with Greenway Health takes time, and we have to test things and then see...

My salesperson from Greenway Health is constantly checking on me, and since they have taken over for...

With Greenway Health, there are always things to be added, price increases, or other things like...

We would probably purchase the solution again. Greenway Health is certified, and we haven’t had...

Unfortunately, when we went to Greenway Health's EHR, Greenway Health had to move a lot of clients...

We haven't adopted the latest technology because of the cost. Every time there's a new feature in...

I wouldn’t be very positive if I were telling someone about Greenway Health's solution. We're...

Any time there's something new in Greenway Health's solution, the vendor has an educational piece to...

Every time Greenway Health sends something saying that they are going to do an upgrade, I find...

Something that spikes me to no end is that we have one scanner in the office, and it's only attached...

There was a change that occurred in the system, and ever since, there have been these little lags in...

If a larger company were looking for an EHR, and they did some research and got down to Greenway...

The one thing I'd ask Greenway Health to prioritize that would have the biggest impact on us right...

Greenway Health is very good about sending updates, so we get different versions and enhancements,...

It's definitely easy to get in touch with tech support when we call Greenway Health. However, there...

For stuff that Greenway Health comes up with, we definitely feel like we get nickel-and-dimed if we...

I would buy Greenway Health Intergy EHR/PM again, especially for a small practice. It's very user...

There are some good people at Greenway Health, but I don't know if there is anything on the EHR side...

Greenway Health could cater their training to the type of practice that an organization is. When we...

Greenway Health purchased three products and sunset one, and they talked about a development plan...

There have been many promises from Greenway Health throughout the years of things they were...

We would like Greenway Health to continue to develop their product without relying on third-party...

Prior to Greenway Health's solution, we really did not have a training program for our staff, and...

I would recommend Greenway Health's solution for a smaller organization like ours. It is very simple...

For now, as we transition to ambulatory and primary care services, we are focused on upgrading and...

From a cost perspective, the solution was a good decision for our organization. We were already...

Greenway Health needs to simplify their implementation process. It requires an all-hands-on-deck...

Greenway Health needs to improve its customer service by providing more knowledgeable and capable...

The EHR has some usability challenges and could be more user-friendly, though that seems common...

Initially, we had a very intensive go-live process. The people that we were working with at the time...

My needs are pretty minimal in healthcare, but the solution is basically like a tablet and a chisel;...

I wouldn't say Greenway Health’s service is proactive. They do generic emails, and if we read them,...

We have been billed for services that we are not even using with Greenway Health. There are things...

When it came to implementation and training, Greenway Health wasn’t here. They really just dumped...

Initially, my organization’s goals were to have Greenway Health Intergy EHR/PM support all aspects...

I wouldn’t buy Greenway Health Intergy EHR/PM again. It doesn't do anything that I need it to, and...

The system has an old-school general interface. That is hard to work with. The system's back end is...

We get a lot of emails from Greenway Health telling us about a lot of things that we just don't care...

One of our main issues with Greenway Health is that they make a lot of promises that they don't...

Greenway Health likes to nickel-and-dime. Recently, we tried setting up some back-end data things...

Greenway Health's upgrade process isn't really a problem. Greenway Health handles upgrades well....

The vendor has made a lot of promises about how the system will work, and they have never come...

When I reach out to the vendor, I get a response quickly. I might not get a solution, but I will at...

We have third parties who need access to data in the system, and Greenway Health wants to charge us...

Greenway Health has a portal that will tell us when the system is having issues, but we have to log...

We have been stung a few times by Greenway Health promising new technology that never came out....

Overall, the system is okay. It is user-friendly. I just think I would like to see better reporting...

What is going well with the system is the add-ons, like AI and ProviderFlow. We are able to do...

Greenway Health does not avoid charging for every little thing. They charge us for AI and ProviderFlow....