Greenway Health Intergy EHR/PM - Small Practices
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Subject Expert
Aaron Gleave
Research Director
Commentary Summary
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User Commentary
Functionality and Upgrades
There are several ways a user can do one thing, so everybody has to figure out what is easier for...
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Service and Support
I have never had any issues with Greenway Health. People are available anytime I have a question,...
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Relationship
We have had enhancements from several years that have not come through even though Greenway Health...
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Functionality and Upgrades
The issue with the product is not that it isn't easy; it is just tedious to use. There are a lot of...
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Interfacing and Integration
With Greenway Health's solution, there is no integration with behavioral health or dental products....
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Relationship
Every year, Greenway Health does the same thing and promises a report before the end of the year,...
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Other Observations & Comments
We used to get in contact with a local person who knew what was going on, but now, Greenway Health...
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Functionality and Upgrades
The product is fine; I don’t have any issues. The product is easy to learn, and it takes care of...
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Service and Support
Greenway Health moved the support from being in the United States to being overseas, and I don't...
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Functionality and Upgrades
Our doctors don't complain about the product much, so we would probably purchase it again. I have...
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Technology
We have had some issues with the product working the way it was promoted. There are little things...
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Functionality and Upgrades
We like the fact that everything is in our EHR. Our providers can pull up anything that they want to...
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Technology
When the system works well, it works well. However, when something goes down, the system becomes a problem....
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Functionality and Upgrades
The system could use a few more reports. It can be a little difficult for us to find certain things...
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Service and Support
The vendor's technical support is a serious issue, and so is the technical support people's level of...
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Relationship
We definitely do not have executive involvement. I don't even know who my sales representative is....
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Technology
The product is put together to be one unified EHR, but in reality, is many years' worth of different...
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Implementation and Training
Greenway Health has tons of things for training. The information is just not updated. One thing we...
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Service and Support
A lot of outcomes that we are realizing are the result of things that we are doing. There is not a...
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Lessons Learned
I would tell someone that if they are technically savvy enough to customize the EHR for their...
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Interfacing and Integration
Greenway Health supports our integration goal because we pay for the integration. Nothing is...
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Functionality and Upgrades
There are things that end users do in the system that detract from medical care and become more...
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Functionality and Upgrades
Greenway Health was slow to come to the table with their telehealth platform. In developing that,...
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Service and Support
A lot of problems we experience with Greenway Health come from the support staff. It is frustrating...
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Implementation and Training
When we were transitioning to the system, we were not allotted nearly enough time for on-site...
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Interfacing and Integration
I wish Greenway Health were more aggressive with their partnership with third-party vendors and in...
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Functionality and Upgrades
The system was sold as a product that would be great for our specialty, and it has left much to be...
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Service and Support
There is an overall lack of customer support. When a problem is presented, instead of solving it,...
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Sales and Contracting
Intergy EHR was not properly presented or explained to us, and that was the vendor’s mistake....
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Implementation and Training
A lot of things happened during our implementation. Our Greenway Health salesperson promised us a...
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Implementation and Training
Greenway Health’s training for Intergy EHR was amazing, but there wasn’t enough of it. I don’t know...
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Other Observations & Comments
Intergy EHR wasn’t promoted very well, but it works. The more I learn about it, the more I like it....
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Service and Support
Greenway Health has some excellent people in the United States who know the system inside and out....
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Service and Support
Greenway Health is difficult to reach. I am paying the vendor in American dollars, and my phone...
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Relationship
I don’t feel any connection to Greenway Health since we got the new system from them. I don’t feel...
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Other Observations & Comments
The initial installment with Greenway Health was not good. After we installed the product and...
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Relationship
Greenway Health is constantly upgrading and tweaking the system. We get notices weeks in advance on...
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Functionality and Upgrades
I love Greenway Health. I am a huge fan. The vendor has every solution. They have every piece out...
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Other Observations & Comments
We would like to have Greenway Health's patient portal up and running. The portal is not up to par,...
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Relationship
Greenway Health is constantly delivering new technology. They have great interactions with our...
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Functionality and Upgrades
This product is very user friendly and easily accessible to the employees.
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Functionality and Upgrades
We have some problems with the product logging us out.
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Interfacing and Integration
The product is compatible with other systems, so we can share information back and forth between...
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Technology
Greenway Health could improve the product's ability to work in conjunction with different scanners....
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Implementation and Training
Greenway Health does a lot of updates and always notifies us of new things that are coming out or...
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Service and Support
Greenway Health has a portal where we can submit things about our issues, and if we are having a...
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Service and Support
We expected to have a little more engagement with the people from Greenway Health. Over time, we...
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Technology
My disappointment in the sales process is in regard to the upgrade to the secure cloud. The secure...
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Sales and Contracting
The discussions with Greenway Health during the implementation of their product made it seem like...
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Functionality and Upgrades
For the most part, Greenway Health’s product is reliable at this point. We are experiencing some...
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ROI / Cost
We would not buy the product again, so we would look at a different product given the opportunity....
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Functionality and Upgrades
We decided to implement Greenway Health’s product even though the EHR was not fully developed, and...
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Service and Support
The current owner of the Greenway Health product has been a bit better than others in the past with...
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Implementation and Training
Greenway Health has a document containing the training pieces of the product, and to a certain...
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Relationship
I am fairly optimistic that the telehealth service from Greenway Health will pan out to be something...
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Lessons Learned
The system's flow sheet is nice; I do like that. We are beginning to understand the system better....
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Functionality and Upgrades
We are cleaning up a lot of errors in the system that we created in the beginning. We have finally...
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Lessons Learned
Greenway Health has their help line, and if I call in and ask a question, for the most part, the...
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Functionality and Upgrades
Greenway Health's system is on the cloud, so they do upgrades routinely, and they send out more...
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Service and Support
When we call and try to get help from Greenway Health, they are available, but a lot of the vendor's...
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Functionality and Upgrades
Greenway Health needs to make their product more user friendly in terms of giving more ability to...
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Relationship
We had an upgrade that took much longer than it was supposed to. The vendor doesn't come through...
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Functionality and Upgrades
We don't have any problems with the product's ease of use, and the product rarely has downtime....
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Service and Support
I am not happy with Greenway Health's service. The vendor took our service overseas. When I call...
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Service and Support
When I have pain points with the system, Greenway Health will usually fix those issues pretty...
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Future Outlook
The main reason we are leaving Greenway Health's system is integration. We are transitioning to a...
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Sales and Contracting
Greenway Health does not keep all their promises. There are things on the road maps that the vendor...
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Interfacing and Integration
We need more integration, especially with specialty systems. Intergy EHR doesn't work well for...
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Functionality and Upgrades
The product would better suit our needs as a specialty practice if the EHR was truly specific to our...
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Lessons Learned
We would just like to see the vendor add more specialty-specific functionality. It seems like the...
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Service and Support
I used to be a huge fan of the vendor's communication and the customer service representative...
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Relationship
I like the collaborative nature of Greenway Health; at this stage of the game, it seems like the...
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Functionality and Upgrades
Fixes to global issues are pushed out to end users in a less than timely manner, and when a global...
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Service and Support
When we call in, the vendor is very helpful. Greenway Health has a customer portal, so if we want a...
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Functionality and Upgrades
We mainly use Greenway Health’s system for the billing aspect. The system is simple to use and very...
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Sales and Contracting
Greenway Health doesn't make any promises; their salespeople make the promises, and the salespeople...
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Functionality and Upgrades
One thing Greenway Health could improve on is the system’s idleness. If the system sits idle for a...
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Functionality and Upgrades
My physicians save changes, and the changes go into a basket in the system. If the physicians need...
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Functionality and Upgrades
Greenway Health has a good PM system. I especially like the revenue cycle side. I like that I can...
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Functionality and Upgrades
The EHR gets lots of complaints from our doctors. The documentation templates aren’t user friendly....
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ROI / Cost
Greenway Health definitely nickel-and-dimes us. One example that drives me crazy is that we pay for...
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Implementation and Training
The person who originally set up our system has left and is no longer here, so I am struggling to...
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Functionality and Upgrades
The system's notes and the different things like those work really well. I wish there were a...
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ROI / Cost
I tried to change the audio file for the voice message that goes out, and Greenway Health was going...
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Relationship
Greenway Health doesn't ever communicate about technology, but maybe that is just my experience. I...
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Functionality and Upgrades
Overall, things have been good with Greenway Health. When we compare now with how things were years...
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Technology
Lately, things have been slow; I don't know whether that is because of over usage of satellites or...
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Service and Support
The support team has been good. We don't have any problems with the team. I use a lot of the...
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Lessons Learned
If I were speaking to a peer about Greenway Health, I would tell that peer that the product has been...
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Implementation and Training
I don't get any ongoing training from the vendor, but the initial training was wonderful.
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Service and Support
Greenway Health's help is really good. The level of service we get is always helpful.
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Functionality and Upgrades
The actual Greenway Health EHR is a decent system. It is easy for me to use, and it works fine.
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Service and Support
Greenway Health is terrible at support. I have to call overseas, and the support people cannot...
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Technology
We can go into the product and build our own templates and forms for doctors. There are parts that...
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Functionality and Upgrades
The vendor is supposed to have a big upgrade coming soon, so we are hoping that our satisfaction...
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Relationship
Generally, the vendor lets us know when something has stopped working or when they realize that...
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Relationship
The vendor initially offered a certain type of customer support, and then when they got bought out...
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Interfacing and Integration
There is a way that we can send information in the product to other places, but that isn't very user...
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ROI / Cost
There are some things that we would like to have in the system, but we aren't going to pay the...
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Functionality and Upgrades
We haven't had any particular issues with the system. As long as it functions and does what it needs...
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Implementation and Training
The vendor doesn't provide us with training, even if we ask for it.
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Service and Support
I wouldn't recommend the product to others because of the vendor's support. The vendor's phone...
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Functionality and Upgrades
Some physicians don't like the Intergy system because it isn't user friendly on the provider side....
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Functionality and Upgrades
Greenway Health's PM side of the system is amazing. I love it. It does have issues, but every PM...
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Service and Support
The best thing that Greenway Health offers is their support. The support people are always very...
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Relationship
The vendor is doing several different things and pulling the customers on board to make changes for...
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Implementation and Training
The vendor has instituted some things with the product. They have a new health feature that is much...
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Functionality and Upgrades
The EHR could be a little better in functionality. It is not perfect, but it is workable, and I have...
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Service and Support
We have regular meetings with our representative at Greenway Health where we are able to learn from...
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ROI / Cost
We are getting rid of all of Greenway Health's products, and we are going with an entirely different...
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Implementation and Training
We don’t get training from the vendor. If we want training, there is an additional cost.
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ROI / Cost
The vendor does avoid charging for every little thing, but we are on the cloud version of the...
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Functionality and Upgrades
The providers and staff members find the system extremely easy to use. The system is intuitive, and...
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Technology
The training on the system was fine. Moving from a server-based system to a cloud-based system...
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Implementation and Training
We don’t get a ton of information about upgrades on the product and new tools. The vendor kind of...
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Relationship
I never talk to the vendor executives about the system. We rarely interact with anyone at the vendor...
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Functionality and Upgrades
I would like the vendor to provide a free indicator tool for providers that would allow patients to...
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Relationship
We have a really good client support person who advocates for us.
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Relationship
There are a lot of features in Greenway Health's system that are cumbersome or just don’t go in a...
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Functionality and Upgrades
We don't have any glitches with the product. We don't have any downtime. I don't have any...
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Implementation and Training
Whenever the vendor does upgrades, they are always done after hours. The upgrades don't ever...
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Service and Support
The vendor’s support people have great turnaround times that are no longer than a day or even 30...
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Service and Support
In the past, when we had a problem, we could just call Greenway Health’s support. But the support is...
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Implementation and Training
The solution is easy to use and easy for me to train new people on. When I first got this job, the...
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Functionality and Upgrades
The layout of the Greenway Health EHR is very different from other EHR systems I have used. There...
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Relationship
My team at Greenway Health is excellent. From the trainers to the administration to the support...
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Functionality and Upgrades
We were told that the system could do certain things, but it isn't able to do those things the way...
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ROI / Cost
We have to pay for anything that we add to Greenway Health's product. The system isn't just a...
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Functionality and Upgrades
One of our departments loves Greenway Health's system because it has made their job extremely easy.
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Functionality and Upgrades
I would like to see some improvement in the reporting that we can pull out of Greenway Health's...
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Functionality and Upgrades
The product has the potential to improve the quality of care for patients. Right now, it takes...
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ROI / Cost
Certain training is included, but other training involves a separate cost, and that is a little...
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ROI / Cost
I feel positive about the product. It is very easy to use and learn. It has fairly decent EHR and...
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Implementation and Training
For training, Greenway Health has tutorials available. They train us on how to chart note templates,...
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Sales and Contracting
With the system, we pay per license for each provider that we have. If we are ever in a scenario...
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Implementation and Training
I was not impressed with the vendor's training at all. I asked some specific questions about...
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Functionality and Upgrades
I am pretty happy with Greenway Health's system. I don't have any problems with it. The system is...
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