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Greenway Health Intergy EHR/PM - Small Practices Comments
Subject Expert
Commentary Summary
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User Commentary
Manager
Service and Support
The product functionality is meeting most of our needs, but we have had an ongoing issue for years...
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Manager
Functionality and Upgrades
I would tell someone looking at the product that it is really easy to use and train on. We have a...
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Manager
Future Outlook
I see my satisfaction increasing a year from now if the vendor gets the upgrade done and if the...
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Manager
Functionality and Upgrades
I think there is a new version of the product, but the vendor was having some issues, so we didn't...
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Manager
ROI / Cost (care and feeding)
The vendor eventually keeps their promises, but the vendor does not avoid charging for every little...
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Manager
Implementation and Training
Training is pretty much up to the users to take advantage of. It is available.
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Manager
Other Observations & Comments
We haven’t really had any contact with the vendor during the COVID-19 crisis other than when we have...
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Manager
Functionality and Upgrades
The product is so easy to use. We have had some new employees, and they seem to take to the product...
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Manager
Service and Support
The vendor's support has dropped. A couple of people in the clinic have had issues with something...
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Manager
Functionality and Upgrades
I would tell others looking at the product that we call the product commonsense software. It is easy...
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Manager
Other Observations & Comments
Greenway Health's system is a comfort system for us because we have had it for so long. The problem...
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Manager
Other Observations & Comments
Greenway Health moved our summit. We used to have one every year we had a conference, which happened...
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Manager
Functionality and Upgrades
We don’t have a lot of issues with the product. Overall, everybody is happy. Several vendors have...
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Manager
Functionality and Upgrades
There are a few things that could be improved. For example, the system doesn’t always print on our...
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Manager
Relationship
Greenway Health could be a little more proactive when the system goes down. They should let us know...
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Manager
Service and Support
We have had problems over the years, and sometimes the problems have required the vendor to get...
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Manager
Functionality and Upgrades
The product is good, but it is expensive in comparison with other systems.
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Physician
ROI / Cost (care and feeding)
The vendor has been very supportive throughout the COVID-19 crisis. They came through for us....
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Physician
Functionality and Upgrades
The vendor's technology does a really good job of supporting patient-centered care.
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Physician
Service and Support
The system must be easy to use. If our computers go down, then we go down, so our backup has to be...
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Physician
Implementation and Training
Training isn't that important to us, but the vendor offers it all of the time. We are always getting...
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Physician
Service and Support
Overall, I am very happy with Greenway Health's product. Greenway Health cares about us, and we have...
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Manager
Service and Support
Things with Greenway Health have become more difficult. The old system that we were in was dull, and...
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Manager
Functionality and Upgrades
Initially, the Greenway Health system wasn't what I wanted to go with. We basically got strong-armed...
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Manager
Other Observations & Comments
We haven't really needed to ask for any additional services that the vendor would charge for. I know...
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Manager
Implementation and Training
For the most part, Greenway Health was very knowledgeable during the setup process. They left out...
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Manager
Functionality and Upgrades
With the system, it takes 10 clicks just to see a note. Initially, there was a lot of fixing and...
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Manager
Service and Support
We have had a couple of issues during COVID-19, and we just needed to make one call to resolve those...
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Manager
ROI / Cost (care and feeding)
There are certain reports that we want, and Greenway Health has told us no and that they can't do...
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Manager
Technology
I have gotten used to the system now, learned how to use it, and figured out what I need from it....
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Manager
Implementation and Training
The whole reason we stayed with Greenway Health is they were pulling everything over from our old PM...
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Manager
Implementation and Training
For the initial training, Greenway Health only had an on-site trainer for one week. We had to...
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Manager
Relationship
I am not happy with Greenway Health’s program. The system doesn’t meet the standards of other...
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Manager
Relationship
When we were trying to work out what we needed, Greenway Health’s executives didn't really want to...
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Manager
Service and Support
The vendor has offered some things to support us through the pandemic. One of their partner...
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Manager
Relationship
The vendor has not kept their promises. Even over a year ago, they were going to update the system,...
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Manager
Functionality and Upgrades
The whole platform is very clunky; that is the word I have heard people in our office use for it. We...
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Manager
ROI / Cost (care and feeding)
Sometimes the vendor has so many different products and things that we get charged for, but...
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Manager
Functionality and Upgrades
We have to log on to the hospital system to get information from the hospital, and when I inquired...
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Manager
Service and Support
The vendor's support is great; that is the one thing that has kept me hoping. I wish the product...
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Manager
Functionality and Upgrades
There was a push from Greenway Health to change from Prime Suite, but we decided not to do that in...
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Manager
Service and Support
My recommendation of Prime Suite depends on the organization. Different specialties have different...
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Manager
Relationship
We have to file our reports for the Children’s Health Insurance Program. Greenway Health sends out a...
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CEO/President
ROI / Cost (care and feeding)
Greenway Health is part of our long-term plans because we get stuck with whatever vendor we pick....
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CEO/President
Technology
The Greenway Health system is not secure at all. So that always concerns our IT people. The EHR just...
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CEO/President
Relationship
Greenway Health’s executives are not involved in anything we do.
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CEO/President
Service and Support
In the past, I would have recommended Greenway Health, but now my likelihood to recommend them is...
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Manager
Relationship
Overall, we are very satisfied with Greenway Health. The vendor has had many different names over...
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Manager
ROI / Cost (care and feeding)
We are very blessed and fortunate. The providers keep the maintenance contracts on all of their...
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Manager
Other Observations & Comments
The vendor does a lot of contracting out. When we first started with the vendor, there were...
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Manager
Service and Support
The vendor has been very forthcoming during the COVID-19 crisis. They send us emails constantly, let...
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Manager
Relationship
The vendor pretty much keeps all promises. The road hasn’t been all smooth; there have been some...
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Manager
Functionality and Upgrades
We are satisfied with the product, but there are some little things that could work better in...
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Manager
Relationship
We have a sales representative, an in-house salesperson, and a product manager. There are just so...
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Manager
Relationship
We are satisfied with the support we get from the vendor. When we have a problem, we reach out. When...
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Manager
ROI / Cost (care and feeding)
Our doctors’ biggest concerns are around the cost, and we are nickel-and-dimed. The vendor meets all...
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Manager
Functionality and Upgrades
The system is very easy to use and maneuverable, but some of our providers are not computer people....
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Manager
Implementation and Training
When we first went live on the product, we had the vendor’s people come down and get us ready for...
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Director
ROI / Cost (care and feeding)
The vendor doesn't avoid charging for every little thing. We just know that when we add something...
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Director
Service and Support
The support from Greenway Health is better than the top score. It is phenomenal.
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Director
Relationship
Anytime I need anything, the vendor is quick to fulfill that request. There isn't a delay. Somebody...
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Director
Lessons Learned
I would recommend the product, but the hardware and software support is definitely worse. Every EMR...
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Director
Service and Support
Greenway Health has supported us wonderfully through the COVID-19 crisis with information,...
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Analyst/Coordinator
Relationship
The executives are very friendly, and they keep in touch. I would give Greenway Health a very high...
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Manager
Functionality and Upgrades
I think the software needs improvement when it comes to the overall workflow of the front office and...
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Manager
Relationship
The vendor is very proactive, and if we have issues, they are escalated to vendor executives. The...
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Manager
Implementation and Training
I have hoped to get better value from some things within the product. The implementation process...
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Manager
Implementation and Training
The system is very user friendly. The problem is that we sometimes have to figure things out by...
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Manager
ROI / Cost (care and feeding)
The vendor doesn’t avoid charging for every little thing, so I don’t know whether they...
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Manager
Sales and Contracting
The features the product has and does not have are not well defined. The vendor could improve on the...
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Manager
Lessons Learned
The system's ease of use depends on the user. Some physicians would rate the product high for ease...
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Manager
Functionality and Upgrades
The vendor needs to put more effort into providing new technology, and they could provide...
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Manager
Relationship
We are very disappointed with the outcome from Greenway Health. And the issues are all on them. We...
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Manager
Relationship
We are leaving Greenway Health. We were happy with the last payment we had from Greenway Health, but...
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Manager
Functionality and Upgrades
Greenway Health’s implementation was smooth, but they had problems with their upgrades. They just...
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Manager
Service and Support
In terms of Greenway Health’s support, I got everything that I needed. Their help desk did a very...
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Manager
Other Observations & Comments
In terms of how we are dealing with the COVID-19 crisis, Greenway Health hasn't offered a lot of...
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Manager
ROI / Cost (care and feeding)
I don't really feel nickel-and-dimed by Greenway Health. On a day-to-day basis, we don't have an...
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Manager
Functionality and Upgrades
The platform is absolutely excellent. It does everything that we could want an EHR and a PM system...
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Manager
Functionality and Upgrades
I would like to see Greenway Health focus better on specialties. We have families with many kids,...
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Manager
Functionality and Upgrades
Greenway Health is pretty good at delivering new technology to meet our needs. They are good if not...
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Manager
Relationship
I would rate the vendor executive involvement highly. Greenway Health’s last user group meeting had...
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Manager
Functionality and Upgrades
The original upgrades we received on the product were really bad. I have a long-term memory, and I...
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