Greenway Health Intergy EHR/PM - Small Practices
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User Commentary

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CEO/President

The actual Greenway Health EHR is a decent system. It is easy for me to use, and it works fine.

Jun 2022
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CEO/President

Greenway Health is terrible at support. I have to call overseas, and the support people cannot...

Jun 2022
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Manager

We can go into the product and build our own templates and forms for doctors. There are parts that...

Jun 2022
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Manager

The vendor is supposed to have a big upgrade coming soon, so we are hoping that our satisfaction...

Jun 2022
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Manager

Generally, the vendor lets us know when something has stopped working or when they realize that...

Jun 2022
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Manager

The vendor initially offered a certain type of customer support, and then when they got bought out...

Jun 2022
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Manager

There is a way that we can send information in the product to other places, but that isn't very user...

Jun 2022
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Manager

There are some things that we would like to have in the system, but we aren't going to pay the...

May 2022
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Manager

We haven't had any particular issues with the system. As long as it functions and does what it needs...

May 2022
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Manager

The vendor doesn't provide us with training, even if we ask for it.

May 2022
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Manager

I wouldn't recommend the product to others because of the vendor's support. The vendor's phone...

May 2022
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Director

Some physicians don't like the Intergy system because it isn't user friendly on the provider side....

May 2022
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Director

Greenway Health's PM side of the system is amazing. I love it. It does have issues, but every PM...

May 2022
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Director

The best thing that Greenway Health offers is their support. The support people are always very...

May 2022
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Director

The vendor is doing several different things and pulling the customers on board to make changes for...

May 2022
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Director

The vendor has instituted some things with the product. They have a new health feature that is much...

May 2022
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Analyst/Coordinator

The EHR could be a little better in functionality. It is not perfect, but it is workable, and I have...

May 2022
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Analyst/Coordinator

We have regular meetings with our representative at Greenway Health where we are able to learn from...

May 2022
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Manager

We are getting rid of all of Greenway Health's products, and we are going with an entirely different...

May 2022
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Manager

We don’t get training from the vendor. If we want training, there is an additional cost.

May 2022
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CEO/President

The vendor does avoid charging for every little thing, but we are on the cloud version of the...

May 2022
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CEO/President

The providers and staff members find the system extremely easy to use. The system is intuitive, and...

May 2022
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CEO/President

The training on the system was fine. Moving from a server-based system to a cloud-based system...

May 2022
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CEO/President

We don’t get a ton of information about upgrades on the product and new tools. The vendor kind of...

May 2022
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CEO/President

I never talk to the vendor executives about the system. We rarely interact with anyone at the vendor...

May 2022
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CEO/President

I would like the vendor to provide a free indicator tool for providers that would allow patients to...

May 2022
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Manager

We have a really good client support person who advocates for us.

May 2022
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Manager

There are a lot of features in Greenway Health's system that are cumbersome or just don’t go in a...

May 2022
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Manager

We don't have any glitches with the product. We don't have any downtime. I don't have any...

May 2022
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Manager

Whenever the vendor does upgrades, they are always done after hours. The upgrades don't ever...

May 2022
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Manager

The vendor’s support people have great turnaround times that are no longer than a day or even 30...

May 2022
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Manager

In the past, when we had a problem, we could just call Greenway Health’s support. But the support is...

May 2022
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Analyst/Coordinator

The solution is easy to use and easy for me to train new people on. When I first got this job, the...

May 2022
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Analyst/Coordinator

The layout of the Greenway Health EHR is very different from other EHR systems I have used. There...

May 2022
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Analyst/Coordinator

My team at Greenway Health is excellent. From the trainers to the administration to the support...

May 2022
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Manager

We were told that the system could do certain things, but it isn't able to do those things the way...

May 2022
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Manager

We have to pay for anything that we add to Greenway Health's product. The system isn't just a...

May 2022
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Manager

One of our departments loves Greenway Health's system because it has made their job extremely easy.

May 2022
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Manager

I would like to see some improvement in the reporting that we can pull out of Greenway Health's...

May 2022
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CEO/President

The product has the potential to improve the quality of care for patients. Right now, it takes...

Apr 2022
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Manager

Certain training is included, but other training involves a separate cost, and that is a little...

Mar 2022
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Manager

I feel positive about the product. It is very easy to use and learn. It has fairly decent EHR and...

Mar 2022
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Manager

For training, Greenway Health has tutorials available. They train us on how to chart note templates,...

Mar 2022
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Manager

With the system, we pay per license for each provider that we have. If we are ever in a scenario...

Mar 2022
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Manager

I was not impressed with the vendor's training at all. I asked some specific questions about...

Mar 2022
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Manager

I am pretty happy with Greenway Health's system. I don't have any problems with it. The system is...

Mar 2022
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Manager

In Intergy EHR, it is fairly easy to track things, like labs or tracking patients. That process is...

Jan 2022
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Manager

I am frustrated with Greenway Health's system, and I am hoping to replace it. We hate Greenway...

Jan 2022
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Manager

Greenway Health has progressively gotten worse. At first, we liked them, but their customer service...

Jan 2022
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Manager

Greenway Health nickel-and-dimes us for everything. If want to be able to ePrescribe our controlled...

Jan 2022
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Manager

Greenway Health’s communication is badly lacking in terms of upcoming upgrades and things like that....

Dec 2021
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Manager

We sometimes experience little glitches in the system, but those are getting better. The product...

Dec 2021
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Manager

We like the system. It is user friendly and very customizable. Our staff likes it and doesn’t have...

Dec 2021
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Manager

We are satisfied with the solution. I know that there were a lot of people that jumped ship from it....

Dec 2021
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Manager

I am usually the one that has to initiate executive involvement with Greenway Health. Greenway...

Dec 2021
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Manager

Greenway Health takes longer to resolve our issues than they used to. I don't think that they have...

Dec 2021
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Manager

We have been using the solution for years, so it is almost secondhand to us at this point. As far as...

Sep 2021
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Manager

The platform's practice management and scheduling parts haven't changed much since we first got...

Sep 2021
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Manager

I know that the solution has some programs and things that we don't use, so I am not very familiar...

Sep 2021
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Manager

One major complaint that I have with Greenway Health is that if there is something new that I want...

Sep 2021
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Manager

We have been disappointed in the services. The staff comes and goes, and there is no consistency.

Sep 2021
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Manager

The advancement in the product is keeping up with healthcare changes. We feel that Greenway Health...

Sep 2021
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Manager

The reporting is not as robust as I would like it to be. In fact, Greenway Health charges us for...

Aug 2021
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Manager

I like how simple the product is. It is a basic, easy-to-use system that anyone can pick up on. I...

Aug 2021
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Manager

Greenway Health's billing piece is not the greatest.

Aug 2021
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Manager

We absolutely love Greenway Health's system. It probably does much more than we even know it is...

Aug 2021
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Manager

We haven't had a lot of formal training on the system, and I think that has been our downfall. I am...

Aug 2021
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Manager

We are usually the ones that reach out to Greenway Health. We have a fantastic representative, but...

Aug 2021
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Manager

My providers are not happy with Greenway Health's solution at all. It is not made for a specialty...

Aug 2021
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Manager

Greenway Health will charge for everything and nickel-and-dime us to death. We think the product...

Aug 2021
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Manager

We waited over a year for one update. The vendor will tell us the update is coming, and we wait and...

Aug 2021
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Manager

With Greenway Health, there are some problems, so I am hesitant with Greenway Health. I know they...

Aug 2021
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Manager

The people are so nice at Greenway Health. They aren't always able to give me any kind of support...

Aug 2021
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Manager

The system has several issues. First, we can't fax out of it. We need a third party; that is...

Jul 2021
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Manager

Greenway Health needs to improve their customer service response time. Occasionally, we are on hold...

Jul 2021
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Manager

I would consider buying Greenway Health's system again only if we didn’t have any other options. We...

Jul 2021
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Manager

The pricing for Greenway Health's system is pretty standard, and we don’t get nickel-and-dimed. They...

Jul 2021
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Manager

We have issues with Greenway Health's system sending us information that is supposed to go somewhere...

Jul 2021
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Manager

When Greenway Health does upgrades, they tell us general jargon about what they are upgrading, but...

Jul 2021
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Manager

All our staff members can use Greenway Health's system fine. If we have to figure something out, we...

Jul 2021
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Manager

I recently had an issue with a service person from Greenway Health. When I asked for help with...

Jul 2021
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Manager

The training for this system is easy because it is an easy product to use.

Jul 2021
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Manager

We did a lot of redundant work with our old methods. With Greenway Health's product, we have cut...

Jul 2021
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Manager

When I was first looking at Greenway Health, I thought that their product would reduce overhead and...

Jul 2021
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Manager

Greenway Health’s customer service people are straight shooters with anything I need. They are...

Jul 2021
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Manager

For a basic customer who is computer savvy, the system is user friendly. We only have to click a...

Jul 2021
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Manager

When we start anything new, we want to make sure that the training is done well. We want to make...

Jul 2021
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Manager

The setup for the billing piece was huge. In the beginning, Greenway Health warned us that the...

Jul 2021
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Manager

We have been looking at moving because the solution isn't super user friendly for physicians. We...

Jul 2021
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Manager

Greenway Health has been late on the eCQMs. They haven't done what they have promised. They had a...

Jul 2021
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(0)
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Manager

Greenway Health has nickel-and-dimed us. The solution isn't all-inclusive, even though we wish that...

Jul 2021
||
(0)
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Manager

Greenway Health doesn't treat us like valued customers. We have been with them for a while, but they...

Jul 2021
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Manager

There are always hiccups and other things that are left after the implementation process. After a...

Jul 2021
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Manager

We would like a database where we can securely and easily exchange information with other providers,...

Jul 2021
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Manager

Greenway Health's service is good. That is why we stay with them. We get notifications over email...

Jul 2021
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Manager

The system is pretty easy to use. I have spoken with other offices who have different software that...

Jul 2021
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Manager

When I need anything from Greenway Health, they are pretty on top of it.

Jul 2021
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Manager

If we want one little feature that we feel should be included, Greenway Health is going to charge us...

Jul 2021
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Manager

We have been able to get the system hooked up with our local IPA, which is able to get labs sent to...

Jul 2021
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Manager

There were talks about switching away from the solution because the vendor wasn't initially flexible...

Jul 2021
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Manager

This solution is the only EMR that we know. We looked at other EMRs to get a better understanding of...

Jul 2021
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Manager

The services that we receive don't change from month to month, but our bills do. That doesn't work...

Jul 2021
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Manager

I am implementing something right now, and I have basically just been given it. No one has shown me...

Jul 2021
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Manager

I can buy training hours, but I don't understand why I have to do that. Greenway Health lacks...

Jul 2021
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Manager

We always try to get into a session called tips and tricks with Greenway Health. A lot of the time,...

Jul 2021
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Manager

The solution's overall quality is excellent. That is why we put up with some of the vendor's...

Jul 2021
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Manager

Even though we are a hosted solution, when the server goes down, we don't receive any communication...

Jul 2021
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Manager

The vendor's executives are always willing to help us and get things figured out. My account...

Jul 2021
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Manager

When we were going to the EMR, Greenway Health was pretty on point with all the information we...

Jul 2021
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Manager

Greenway Health has new ideas on their website, and I frequently see Greenway Health implementing...

Jul 2021
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Manager

Greenway Health gives us pretty good web support. With phone support, sometimes we are just on hold...

Jul 2021
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Manager

Every time I log into Greenway Health's dang website, I have urgent messages and emails out the...

Jul 2021
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Manager

Our doctors have more of a hands-on, personal touch approach. They are really not into the...

Jul 2021
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Manager

There have been some struggles. For the most part, Greenway Health is a good company, but we have...

Jul 2021
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Manager

I like the chat that Greenway Health offers on the website whenever there are any issues. Usually, 7...

Jul 2021
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Manager

Occasionally, I will have an issue with Greenway Health that I can’t resolve with them, so I go...

Jul 2021
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Manager

It is a difficult pill to swallow when we feel like we know we are right, but customer service is...

Jul 2021
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Manager

Greenway Health's software tends to be an à la carte deal. They will give us practice management...

Jul 2021
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Manager

The doctors were feeling nickel-and-dimed to death, and they just wanted to go with something that...

Jul 2021
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Manager

The one thing I am not happy with is Greenway Health's support. They say that if they provide us a...

Jul 2021
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Manager

I haven’t used another system, so I don’t have anything to compare Greenway Health's solution to. It...

Jul 2021
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Manager

We get a lot of emails and updates from the vendor. They are responsive in a reasonable amount of...

Jul 2021
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Manager

There are a few things we can’t figure out with the system. Some things within the scheduling system...

Jul 2021
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Manager

I love the new town hall meetings. Communication is key. Greenway Health discusses what is coming in...

Jul 2021
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Manager

Greenway Health doesn't nickel-and-dime. There is value. Greenway Health does a good job of helping...

Jul 2021
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Manager

I have recommended the system several times to other offices. I had a colleague who asked about the...

Jul 2021
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Manager

We actually paid to have someone come on-site to train us. As a result, the transition was really...

Jul 2021
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Manager

The ongoing support from Greenway Health is amazing. We have used other practice management systems....

Jul 2021
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Manager

Communication is key. It needs to be a priority on both ends. Greenway Health is a very busy place....

Jul 2021
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Manager

I communicate with my main contact from Greenway Health. I communicate with the person every day. I...

Jul 2021
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Manager

Greenway Health's system is user friendly and easy to train on. I wish that I could do a bit more...

Jul 2021
||
(0)
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Manager

We had an initial learning curve with the system, but other than that, things have gone pretty well....

Jul 2021
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Manager

My only complaint is that we had to heavily customize the product. The solution is geared more...

Jul 2021
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Manager

The product works really well with the other things that we are integrating. It has a component that...

Jul 2021
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Manager

When we call the vendor's support with questions because we can't find answers ourselves, they are...

Jul 2021
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Manager

The vendor doesn't charge us for every little thing. My only complaint is that their charges come in...

Jul 2021
||
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Analyst/Coordinator

The solution's new features don't function the way that we were promised that they would. There are...

Jul 2021
||
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Manager

The vendor has offered training on the EHR and PM sides of the solution, and they have been there...

Jul 2021
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Manager

The vendor has delivered new technology over the years. All of the implementations and things that...

Jul 2021
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I would tell others that the product is easy to use and navigate. If someone were part of our same...

Jul 2021
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