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Greenway Health Intergy EHR/PM - Small Practices Comments
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KLAS Research Director - Aaron Gleave
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User Commentary

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Manager

Greenway Health does get us information about new technology and rules, but whether the information...

May 2021
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Manager

Greenway Health is sometimes a little slow to respond when we have an issue or put in a request....

May 2021
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Manager

I wish Greenway Health would give us up-to-date analytics and MIPS information sooner. They tend to...

May 2021
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Manager

We have a package deal with Greenway Health for the maintenance of our computers and most of our...

May 2021
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Manager

Greenway Health doesn't do a lot of training for their updates. They tell us what the updates are,...

May 2021
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(0)
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Manager

We know how to use the system, and we didn't have a hard time adjusting to it. We haven't had much...

May 2021
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Manager

One of my pet peeves about Greenway Health is that they nickel-and-dime us for everything. They will...

Apr 2021
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Manager

Greenway Health needs to work on their business relationships with the offices that they work with....

Apr 2021
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(0)
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Manager

Greenway Health could do a better job of improving their software. We don't have a lot of patients...

Apr 2021
||
(0)
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Manager

We have had all kinds of glitches with doctors being able to see immunization records, vitals, and...

Apr 2021
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(0)
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Manager

We are looking at other EMRs, but changing EMRs is a really big move. However, if we could find a...

Apr 2021
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(0)
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Manager

When we do upgrades, Greenway Health only gives us a PDF to go over. They offer training, but their...

Apr 2021
||
(0)
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Manager

I don't feel like Greenway Health keeps their promises. They were going to merge Prime Suite and...

Apr 2021
||
(0)
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Manager

Sometimes, I find that I know more than Greenway Health's techs do because I have been an end user...

Apr 2021
||
(0)
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Manager

Greenway Health is proactive, but they aren't very helpful. For example, when the Cures Act came...

Apr 2021
||
(0)
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Manager

Greenway Health is awesome. They generate forms for me and are very helpful with audits. When I need...

Mar 2021
||
(0)
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Manager

Our onboarding process was a struggle and a disaster. It was not well organized. Greenway Health...

Mar 2021
||
(0)
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Manager

We had to take on more expenses and put some things in place to get our revenue and accounts...

Mar 2021
||
(0)
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Manager

Some of our forms didn't roll over into this solution. We had to hire an outside team to assist us...

Mar 2021
||
(0)
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Manager

I make sure that we meet with Greenway Health regularly to resolve as many issues as we can. We keep...

Mar 2021
||
(0)
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Manager

I don't think that Greenway Health was with us long enough to train us, particularly on the revenue...

Mar 2021
||
(0)
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Manager

The more work we do with this solution, the better it is for us. The quality of the vendor's phone...

Mar 2021
||
(0)
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Manager

Everything has a charge with Greenway Health. For example, we only have a certain number of licenses...

Mar 2021
||
(0)
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Manager

Greenway Health's tech support people are pretty good at helping us with integrations. They are...

Mar 2021
||
(0)
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Manager

Users can get where they need to go in the solution, but it isn't always easy. Greenway Health...

Mar 2021
||
(0)
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Manager

I don't think we would go with Greenway Health's solution if we were to start over again. It just...

Mar 2021
||
(0)
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Manager

Over the years, Greenway Health has told us that many things in their charting were going to change...

Mar 2021
||
(0)
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VP/Other Executive

The system is not very efficient. Doctors have to spend an inordinate amount of time monkeying with...

Mar 2021
||
(0)
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VP/Other Executive

We were promised a lot that wasn't delivered. For example, the vendor told us we could use Apple's...

Mar 2021
||
(0)
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VP/Other Executive

The training is really basic, boring, and repetitive. At the end of every task, the system says to...

Mar 2021
||
(0)
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VP/Other Executive

The solution is really expensive. Even in the mainstream, there are more economical models out...

Mar 2021
||
(0)
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Manager

In terms of the solution's ease of use, it is easy to train people on how to use it. I have never...

Jan 2021
||
(0)
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Manager

When we have a new employee, it takes a lot of work to take people in and set them up. That is time...

Jan 2021
||
(0)
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Manager

There are a lot of useful reports in the product, and we are able to get what we need out of just...

Dec 2020
||
(0)
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Manager

I feel like the vendor did fine supporting us during COVID-19. We had a lot of emails and contact...

Dec 2020
||
(0)
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Analyst/Coordinator

The vendor has the most outstanding support teams, but they don’t notify us in a timely manner of...

Dec 2020
||
(0)
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Analyst/Coordinator

I want the vendor to focus on the price-to-value ratio. The vendor does not nickel-and-dime us, but...

Dec 2020
||
(0)
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Analyst/Coordinator

The vendor does a really good job with implementations. Their training modules are really great, and...

Dec 2020
||
(0)
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Analyst/Coordinator

The vendor isn't as good as they could be about keeping the system updated, but they are trying. If...

Dec 2020
||
(0)
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Analyst/Coordinator

The vendor keeps 99.4% of their promises. Rarely, we get something that isn't quite what we wanted.

Dec 2020
||
(0)
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Manager

I wasn't in on the decision to purchase the system. My organization purchased it, and I think more...

Dec 2020
||
(0)
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Manager

Greenway Health should have talked to specialists and had a template for certain specialties. We had...

Dec 2020
||
(0)
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Manager

With Greenway Health, we are missing out on vendor relationships and guidance. We are looking at...

Dec 2020
||
(0)
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Manager

It is important for us to be able to easily contact patients because of their hesitancy to enter the...

Dec 2020
||
(0)
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Manager

We receive little updated or new training from Greenway Health. They host webinars, but many of them...

Dec 2020
||
(0)
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Manager

Support issues take a great deal of time. Office staff members have to spend a great deal of their...

Dec 2020
||
(0)
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Manager

There are helpful components with Greenway Health that we would recommend to peers, but we would...

Dec 2020
||
(0)
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Manager

We like the Greenway Health system very much. A couple of hospitals are trying to coerce us to go to...

Dec 2020
||
(0)
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Manager

Greenway Health’s product is good, solid software. But the vendor could work on making their service...

Nov 2020
||
(0)
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Manager

The EHR is an impediment to creating an efficient work environment. I need the EHR to create a more...

Oct 2020
||
(0)
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Manager

The PM side of the software does a pretty good job. It is pretty decent. That is the first thing we...

Oct 2020
||
(0)
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Manager

Greenway Health told us that they were coming out with a brand-new software called Project Polaris,...

Oct 2020
||
(0)
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Manager

Greenway Health charges us for everything. And the system is not cheap. Small practices need...

Oct 2020
||
(0)
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Manager

I don't know how much we pay for this system, but I do know that it is not cheap. Even if the system...

Oct 2020
||
(0)
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 or  to see details.

Manager

Greenway Health has been really good about supporting us through the COVID-19 pandemic. We haven't...

Oct 2020
||
(0)
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Manager

The vendor can do anything that they say they can do. The only issue I had was that my salesperson...

Oct 2020
||
(0)
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Manager

We have a few issues with the system. I hate the communication between our state vaccine registry...

Oct 2020
||
(0)
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Manager

This product's integration is kind of an issue. There are a couple of other things that are also a...

Oct 2020
||
(0)
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Manager

So far, we are not planning to go to another vendor. Hopefully, Greenway Health will fix my...

Oct 2020
||
(0)
 Thank you  Helpful

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Manager

We would buy this product again. We like it. Greenway Health's customer service was better than any...

Oct 2020
||
(0)
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Manager

I feel like Greenway Health's implementation was better than any implementation that we have ever...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Greenway Health has a lot of new technology options. If we want a certain thing, like a tablet, the...

Oct 2020
||
(0)
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Manager

We love the vendor's ongoing support. Greenway Health will do whatever it takes to help us. We have...

Oct 2020
||
(0)
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Manager

We love this system. Everyone thinks that it is super easy to use. We do recommend the system and a...

Oct 2020
||
(0)
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Manager

The product functionality is meeting most of our needs, but we have had an ongoing issue for years...

Jul 2020
||
(0)
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Manager

I would tell someone looking at the product that it is really easy to use and train on. We have a...

Jul 2020
||
(0)
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Manager

I see my satisfaction increasing a year from now if the vendor gets the upgrade done and if the...

Jul 2020
||
(0)
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Manager

I think there is a new version of the product, but the vendor was having some issues, so we didn't...

Jul 2020
||
(0)
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 or  to see details.

Manager

The vendor eventually keeps their promises, but the vendor does not avoid charging for every little...

Jul 2020
||
(0)
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Manager

Training is pretty much up to the users to take advantage of. It is available.

Jul 2020
||
(0)
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Manager

We haven’t really had any contact with the vendor during the COVID-19 crisis other than when we have...

Jul 2020
||
(0)
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 or  to see details.

Manager

The product is so easy to use. We have had some new employees, and they seem to take to the product...

Jul 2020
||
(0)
 Thank you  Helpful

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Manager

The vendor's support has dropped. A couple of people in the clinic have had issues with something...

Jul 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I would tell others looking at the product that we call the product commonsense software. It is easy...

Jul 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Greenway Health's system is a comfort system for us because we have had it for so long. The problem...

Jul 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Greenway Health moved our summit. We used to have one every year we had a conference, which happened...

Jun 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We don’t have a lot of issues with the product. Overall, everybody is happy. Several vendors have...

Jun 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

There are a few things that could be improved. For example, the system doesn’t always print on our...

Jun 2020
||
(0)
 Thank you  Helpful

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Manager

Greenway Health could be a little more proactive when the system goes down. They should let us know...

Jun 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We have had problems over the years, and sometimes the problems have required the vendor to get...

Jun 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The product is good, but it is expensive in comparison with other systems.

Jun 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

The vendor has been very supportive throughout the COVID-19 crisis. They came through for us....

Jun 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

The vendor's technology does a really good job of supporting patient-centered care.

Jun 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

The system must be easy to use. If our computers go down, then we go down, so our backup has to be...

Jun 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Training isn't that important to us, but the vendor offers it all of the time. We are always getting...

Jun 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Overall, I am very happy with Greenway Health's product. Greenway Health cares about us, and we have...

Jun 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Things with Greenway Health have become more difficult. The old system that we were in was dull, and...

Jun 2020
||
(0)
 Thank you  Helpful

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Manager

Initially, the Greenway Health system wasn't what I wanted to go with. We basically got strong-armed...

Jun 2020
||
(0)
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Manager

We haven't really needed to ask for any additional services that the vendor would charge for. I know...

Jun 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

For the most part, Greenway Health was very knowledgeable during the setup process. They left out...

Jun 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

With the system, it takes 10 clicks just to see a note. Initially, there was a lot of fixing and...

Jun 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We have had a couple of issues during COVID-19, and we just needed to make one call to resolve those...

Jun 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

There are certain reports that we want, and Greenway Health has told us no and that they can't do...

Jun 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I have gotten used to the system now, learned how to use it, and figured out what I need from it....

Jun 2020
||
(0)
 Thank you  Helpful

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Manager

The whole reason we stayed with Greenway Health is they were pulling everything over from our old PM...

Jun 2020
||
(0)
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Manager

For the initial training, Greenway Health only had an on-site trainer for one week. We had to...

Jun 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I am not happy with Greenway Health’s program. The system doesn’t meet the standards of other...

Jun 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

When we were trying to work out what we needed, Greenway Health’s executives didn't really want to...

Jun 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The vendor has offered some things to support us through the pandemic. One of their partner...

Jun 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The vendor has not kept their promises. Even over a year ago, they were going to update the system,...

Jun 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The whole platform is very clunky; that is the word I have heard people in our office use for it. We...

Jun 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Sometimes the vendor has so many different products and things that we get charged for, but...

Jun 2020
||
(0)
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Manager

We have to log on to the hospital system to get information from the hospital, and when I inquired...

Jun 2020
||
(0)
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Manager

The vendor's support is great; that is the one thing that has kept me hoping. I wish the product...

Jun 2020
||
(0)
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Manager

There was a push from Greenway Health to change from Prime Suite, but we decided not to do that in...

Jun 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

My recommendation of Prime Suite depends on the organization. Different specialties have different...

Jun 2020
||
(0)
 Thank you  Helpful

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Manager

We have to file our reports for the Children’s Health Insurance Program. Greenway Health sends out a...

Jun 2020
||
(0)
 Thank you  Helpful

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CEO/President

Greenway Health is part of our long-term plans because we get stuck with whatever vendor we pick....

May 2020
||
(0)
 Thank you  Helpful

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CEO/President

The Greenway Health system is not secure at all. So that always concerns our IT people. The EHR just...

May 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Greenway Health’s executives are not involved in anything we do.

May 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

In the past, I would have recommended Greenway Health, but now my likelihood to recommend them is...

May 2020
||
(0)
 Thank you  Helpful

 or  to see details.

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