Greenway Health Intergy EHR/PM - Small Practices Commentary
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Subject Expert
Chris Clune
Research Director
Commentary Summary
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User Commentary
Value
Whenever we want to add something new to a feature or something, they always tell us they can do it...
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Product
What would increase my satisfaction with the functionality would be easier reporting for the data...
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Relationship
We have a back-and-forth between us, our IT team, and Greenway Health because there seems to be some...
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Culture, Value
An issue we have is that on any given day when we have procedures, we have a pool of different...
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Loyalty, Product
The system is relatively decent, but the number of clicks required is outrageous. There are also two...
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Product
The quality of the system is good, but it could be excellent. But normal people who actually work in...
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Loyalty
We were forced to go from Prime Suite to Greenway Health Intergy, and Greenway Health made Greenway...
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Culture, Value
We get multiple invoices from Greenway Health, so we pay for everything. The vendor charges us for...
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Relationship
If Greenway Health’s vendors have issues, then Greenway Health has issues. We were all in on the...
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Product, Value
In today's society, especially in the medical field, we have been hit with financial increases from...
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Operations
The training from Greenway Health wasn’t as robust as we would have liked, so after we were let...
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Relationship
Trying to get help from Greenway Health is not possible with the way that they do their call center....
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Operations
I want more assisted hands-on training for Greenway Health Intergy EHR/PM. That would make using the...
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Operations
I had an issue with delivering the electronic explanation of benefits to our health system, and...
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Value
There are some things that are very frustrating to deal with in Greenway Health Intergy EHR/PM. For...
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Culture, Value
Our big beef with the company is the billing. On a recent bill, we had a fee we had paid and the...
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Relationship
The billing people are all in India. We cannot understand them, and I'm usually very good with...
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Product
There haven't been any upgrades. The software is really old, and that is fine. We don't really need...
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Loyalty, Relationship
There was a fallout with part of UnitedHealthcare, which owns AARP and does the billing for...
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Loyalty, Value
I don't know that I would buy this product again because I don't have anything else to compare it...
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Culture, Operations
The person who did billing before had done lots of extensive billing. We were not aware that there...
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Operations, Product
The procedures for doing the upgrades in Greenway Health's system are much better than anything else...
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Culture, Loyalty, Value
We get what we pay for. We didn't pay for a Cadillac, so we are not going to drive a Cadillac. When...
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Loyalty
We are leaving Greenway Health's system because its reports aren't the greatest, and quite frankly,...
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Culture, Operations
If I had a say in it, I wouldn't buy the product again. My doctors have told me that they...
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Operations, Product
The system's ease of use depends on the user. Some of our doctors struggle with technology a lot,...
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Culture, Relationship
We recently received a new representative. When we called our previous representative in the past,...
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Relationship
Greenway Health could be more communicative. When I put in a request, it takes them a long time to...
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Product
I have gotten used to the system. I have been using it for many years, and it works for me. I like...
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Product
Integrating things with Greenway Health's system is a real hassle. It is also a hassle to get things...
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Operations
We would like to receive more training from Greenway Health on the use of what we have in the...
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Culture, Value
Greenway Health keeps raising their prices, and they keep adding different fees that we aren't...
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Value
Someone from Greenway Health has called us about the solution, and they wanted to see how we are...
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Product
Greenway Health Intergy EHR/PM - Small Practices captures our outcomes. We can put those in there...
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Relationship
The involvement from Greenway Health varies greatly depending on who I work with. When I am working...
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Loyalty, Product
Interoperability took years. We keep having problems with interoperability, but I don't know whether...
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Product
I think Greenway Health could be better at driving tangible outcomes in the solution. The reports in...
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Loyalty, Product
The solution needs to be more geared toward population health practices. This solution is very...
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Culture, Value
Greenway Health does not avoid charging for every little thing. For example, in the number of...
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Operations, Product
Intergy EHR is not specialty friendly, for the most part. It is very click heavy. We could have used...
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Loyalty, Product
Intergy Practice Management is good. We went with the EHR because of our familiarity with the text...
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Relationship
I don't know who our customer service agents even are with Greenway Health. It would be nice if they...
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Relationship
Greenway Health’s customer service people who we call and speak to all need to be fired. They are...
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Product, Value
The more I use Intergy Practice Management, the more I don't like it. The reporting is awful. There...
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Value
We looked into using our EHR vendor for our practice management system, but they were expensive....
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Operations
The implementation hasn't really affected me, so as far as I'm concerned, it was pretty seamless. I...
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Operations
People need to know that once they are live, Greenway Health doesn't offer any ongoing training....
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Operations, Product
Intergy Practice Management is not user friendly at all. We don't have a whole lot of turnover here,...
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Relationship
I think we have a representative from Greenway Health, but I don't know who it is. I haven't talked...
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Value
I would never recommend Intergy Practice Management to a peer unless I didn’t like that person. I am...
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Culture, Relationship, Operations
To be more successful using any product, an organization has to involve their whole team before they...
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Product
We are still trying to get a couple of things integrated and on board with Greenway Health. There is...
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Relationship
Greenway Health’s ongoing support is sufficient. They send out messages, and they call out to check...
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Operations
Greenway Health does as much as they can when it comes to their promises. I would suggest that...
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Relationship, Value
The vendor’s support is pretty good once we start a ticket, but we have to start the ticket. We...
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Operations
The vendor could provide more in-depth training that is not on a telehealth platform. They probably...
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Product, Value
There have been some gradual improvements in the product, but if I could go with something better, I...
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Relationship, Product
We have had upgrades, but there is not a lot of interaction around those. They just happen. We are...
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Relationship
The vendor doesn’t keep all their promises. We struggle with the vendor at times in terms of...
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Value
We started with our telehealth solution at the beginning of the pandemic, and it was very fast to...
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Relationship
Since Greenway Health's technical support went to India, I haven't even wanted to call anymore. I'm...
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Relationship, Value
Being a small clinic on Greenway Health's system isn't great. I couldn't say who our lead person...
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Loyalty, Relationship
In the past, Greenway Health has not been cooperative, so we have advised our providers to leave...
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Relationship, Value
When providers have a problem, they put in a ticket, and they don't get a timely response from...
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Operations
Most of the training took place during the implementation phase, and Greenway Health was very...
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Relationship
The support from Greenway Health used to be better, and it has to be ramped up a bit. Everything has...
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Product
I find the system to be pretty intuitive, and I would probably stick with it over other products...
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Product
The MIPS support from Greenway Health is pretty crummy. Getting information about how the data from...
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Product
The interface in the product is clean. It is not junked up with a lot of different, little things...
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Relationship
I like Greenway Health's support website. I don’t think it has a really clean design, but the...
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Product
Everything is there, and Greenway Health offers everything; the product is just not good. The design...
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Loyalty, Relationship
If it were up to me, it would be a no for the product to be part of our long-term plans because I...
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Relationship
I'm not happy with Greenway Health. I have sent requests to them and done surveys they have sent me,...
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Loyalty, Product
I would like to see more updates on changes within the whole software. When we get the notice that...
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Operations
The training should be like it was to begin with. When we first got this system, we had excellent...
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Operations, Product
The ease of use is pretty good. I have to give Greenway Health credit on that. The system is user...
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Relationship
Since the vendor started changing owners and getting bought out, things have gotten really bad in...
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Value
Greenway Health did avoid charging in the beginning, but now, I think they do charge every little...
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Loyalty
We attempted using telehealth and virtual care through Greenway Health during the COVID-19 pandemic,...
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Operations, Product
I'm not impressed with Greenway Health's product. I have had issues with it since I started using...
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Relationship
If I put a ticket in with Greenway Health, the support people either never get back to me or call me...
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Value
On the practice management and billing side, the pricing has been changing. When I called the vendor...
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Loyalty, Relationship, Product
The vendor is working on deliverables to meet the larger needs of the industry, though they are not...
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Relationship
Once we create a support ticket, if the first support person can't help us, we can be assured that...
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Product
Greenway Health needs a more robust BI report builder. Greenway Health is still a little behind...
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Relationship
We never meet with our Greenway Health account representative. I think they call maybe once or twice...
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Relationship, Product
The vendor needs to work on their timeliness with global outage notifications. I find out four to...
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Operations
The vendor has done significantly better in terms of the changes that they made to the...
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Relationship
In the past, whenever we called Greenway Health, we would get a product specialist on the phone. But...
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Operations
As far as the vendor's ongoing training goes, there is not nearly enough training as they migrate to...
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Relationship
Things are going okay with the product. It has changed over the years. The vendor's support has...
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Culture, Relationship
I don't think the vendor had good communication when we started with them. The vendor's...
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Product
The product's development has stayed the same over the last six months. The product is fine, but...
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Relationship
I don't know whether the vendor is concerned about us and engaged with or interested in the success...
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Value
It seems like the system's price goes up very often. We have to pay extra if we want more labs to...
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Culture, Value
I don't know whether Greenway Health offers what our other vendors offer, but even if they did, I...
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Product
I know we use something that helps us keep track of the injections, and that software is integrated....
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Loyalty, Value
I want the cloud version of the product. I hate our current version because I don't like the...
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Value
When I asked Greenway Health whether we could create a custom report that we could transfer to a...
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Operations
The vendor gave us no training, and then we had to pay additionally for training. There was no...
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Product
The EHR part of the product is better than the admin or practice management portion. For the EHR...
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Relationship
Every time we call the vendor, we get directed offshore, and a random person answers. Our billing...
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Product
Greenway Health's Crystal Reports are unusable. For example, I wanted to move the provider's...
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Relationship
We have an account person from Greenway Health who we meet with frequently to go over all the...
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Relationship
Overall, Greenway Health’s support is pretty good. Sometimes there is a communication barrier, but...
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Product
There are a few things in the Intergy product that we would like to see improved. Improving the...
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Relationship
Greenway Health is trying to improve and put out updates and things, but I don't know of anything...
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Product
There have been some smaller issues or integration problems, and we would like it if the system did...
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Culture, Relationship
I do not even know who our Greenway Health client representative is. We used to have someone who...
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Relationship
I'm not sure when, but Greenway Health outsourced a lot of their customer service overseas, and we...
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Loyalty, Product
Greenway Health's product is good, and that is why I have stayed with it for as long as I have. I...
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Operations, Product
When we did a major upgrade years ago with Greenway Health, it went very well. There were people...
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Relationship
We had an issue pulling information between another system and the Intergy system that lasted for a...
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Relationship, Product
When the product was more internally owned, we got better responses, and the company was not too big...
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Product
For the most part, the product is better. Greenway Health has done a lot of revamping and gotten the...
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Culture, Loyalty, Product
We are now cloud based. We were server based on our premises for years. But when Greenway Health was...
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Product, Value
We only do our billing through Greenway Health, but the vendor uses a clearinghouse for our actual...
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Loyalty, Product, Value
After we got past a certain thing with the system, everything was good. We got rid of a lot of our...
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Relationship
The product was under a different company called Sage. I don't think that we ever changed vendors. I...
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Operations
We had issues with the vendor's training. The only reason we were not fully satisfied with that...
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Relationship, Operations
The vendor is good at communicating with us. They send us things all the time. However, there are a...
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Relationship
When we started with Greenway Health, things were fine. People would take care of any problems that...
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Relationship
Every time we call Greenway Health's support, we talk to someone different. Greenway Health is a big...
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Relationship
When I am unhappy with Greenway Health, they do their best to make me happy again. Supervisors will...
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Relationship, Product
Greenway Health has improved their product a lot. Over the past several months, we haven't had...
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Relationship
On the customer service end, Greenway Health is a little slow to react. They don’t go above and...
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Operations, Product
Greenway Health's system is exceptionally difficult to use. We have patients who can never get into...
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Product
Greenway Health finally figured out our billing, so that went well. But as far as improvement goes,...
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Relationship, Operations
Greenway Health is proactive in that they tell us when an upgrade is going to happen, but they don't...
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Operations, Product
I have found the system to be fairly user friendly. We have medical students who get into the...
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Product
I can input charges and patient histories into the system. Then, when patients come back for their...
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Relationship
We had a couple of problems with the system that I tried to speak to the vendor about, but there was...
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Operations
The training that we received from Greenway Health when we signed up for their system was excellent....
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Relationship, Operations
Greenway Health's cloud offering has been good, but it would have been nice if we had had someone...
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Relationship, Product
Greenway Health doesn't say something that the product is not going to do. The product is easy to...
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Value
Cost is the area that requires the most improvement; it is getting worse. While I think the services...
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Relationship, Product
There is nothing major missing that my staff is complaining about. Once something is in place, it...
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Culture, Value
At one point, I had servers, but now everything is on the cloud. Previously, I had the maintenance...
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Relationship
The best thing about Greenway Health is their support. We don't need their support team every day,...
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Relationship
I don't even know who our account representative is at this point. It has been a long time, and...
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Relationship, Operations, Product, Value
The software is user friendly, and I have always experienced good support. The system is worth the...
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Relationship
When we call Greenway Health about a problem, they try to help us right away. Greenway Health is...
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Operations, Product
I like the product. It works like it is supposed to, and it works well. I would tell others looking...
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Operations, Product
In a recent update, Greenway Health changed the way we did things, and we couldn't look at things...
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Relationship
The one thing I don't particularly care for with Greenway Health is that for customer service we...
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Operations
No one ever comes from Greenway Health and trains us unless we call them up and hire them. If I have...
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Product
Scheduling patients and looking at the patient information in the system is easy. How it works is...
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Culture, Value
We are hoping to have Greenway Health's product be part of our long-term plans, but we have come...
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Operations, Product
We like the product. Our providers use it, and we haven’t had any of them question anything. That is...
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Culture, Relationship
The communication with our Greenway Health representative has been dysfunctional. Anytime I try to...
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Product
A lot of our providers have used Epic's system, and some of the feedback I have gotten is that...
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Relationship, Product
We have had multiple issues with the system's slowness, and the vendor always tells us that that is...
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Product
The system's ability to integrate with other systems isn't good. When we get records from other...
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Relationship
The vendor will make changes to the system's views, and the system will suddenly look different or...
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Culture, Value
We have seen an uptick in both our base rates and the prices of what Greenway Health calls...
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Product
The system is easy to navigate from an end-user standpoint, and it has pretty good availability. It...
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Relationship
Greenway Health's customer service is absolutely awful. Their support people frequently reach out to...
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Value
These days, providers aren't getting any additional money, yet everything we have to do costs even...
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Product
There isn't anything I specifically like or dislike about the Greenway Health system. There isn’t...
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Loyalty
It is difficult to switch EHRs and start over. Otherwise, we would have moved to an EHR that was...
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Relationship
The product's ease of use is good, but the vendor has poor support. When I contact their support...
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