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User Commentary
Relationship, Operations
We don't get any training from Greenway Health. Every time I call them with a question, they tell me...
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Loyalty, Product
Our Greenway Health solution seems to be pretty stable and is working. It is pretty easy to use, but...
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Value
If someone were looking into the solution, I would tell them to do it in the cloud. I think Greenway...
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Relationship
Greenway Health puts banners on their website for notifications, but I don’t have time to log on to...
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Loyalty, Value
We were originally with a different patient intake solution, but it stopped integrating with...
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Value
We added another vendor's solution that does our confirmations to Greenway Health's system, so all...
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Product
Greenway Health could improve the practice analytics. The reporting should be a little more...
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Relationship
Greenway Health could provide a little customer service over the phone instead of having everything...
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Value
Greenway Health's system isn't any more special than any other EMR that I have ever had. The...
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Loyalty, Product
The vendor is the worst. We have ongoing issues with Greenway Health. The product has never been...
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Value
Greenway Health offers a lot of technology, but then the issue is whether we can afford it or adapt...
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Culture
When the vendor says something will work with our practice, they need to make sure that it is going...
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Product
The users seem pretty satisfied, but I think sometimes there are too many clicks.
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Relationship, Product
Greenway Health accommodates our practice and needs. They have so many products that can interface...
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Loyalty
The solution is decent at some things, but the way it does them is pretty clunky. When we made the...
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Loyalty, Operations, Product
The system is usable. We are able to train new people on it, but we still have some issues. If we...
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Product
The only way we can find out about problems is if we go to the portal. On the bottom right of the...
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Loyalty, Value
We feel that for the same investment and the same amount of time, effort, and money, we probably...
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Product
There is a lot of repeat work. For example, the system allows us to set up correspondence, and...
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Relationship, Product
If we fit within the exact wheelhouse of what the vendor can do, they are fine. But if we are...
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Relationship
If we do have a problem, the vendor has a portal where I can file tickets. Anytime I call, I get...
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Culture, Loyalty
We have some large examples of promises that were made that were just false, and we aren't happy...
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Culture, Relationship
We are able to make upgrades work most of the time. The vendor had a big issue with the Change...
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Relationship, Product
The vendor has a knowledge center and a university section, but at this point, the information is...
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Operations
The initial training for the product was great, but there is no ongoing training. However, there are...
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Operations, Product
The product is very complicated. There is too much clicking, and we can easily make a mistake. It is...
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Product
The biggest thing with Greenway Health's product is the scheduling process. It is very complicated,...
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Loyalty, Product
Our instance of the system is a little different because we are not a clinical division. We are more...
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Relationship
Every time I have called, Greenway Health has been very kind and helpful in walking me through the...
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Loyalty
Choosing a different vendor than Greenway Health would come down to what our leadership’s needs are....
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Operations
For training, I had to contract with Greenway Health to bring a person out, and that was very...
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Relationship, Product
So far, the Greenway Health system is doing its job. I haven't heard any feedback from the directors...
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Product, Value
The system is an app, and it is weird to me compared to my previous experience. It gets really...
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Operations
I came from another company that also used the Greenway Health system, and it was very glitchy. I...
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Product
I am a little picky. I have used other solutions. Because of the type of facility we are, it makes...
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Value
Whenever we want to add something new to a feature or something, they always tell us they can do it...
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Product
What would increase my satisfaction with the functionality would be easier reporting for the data...
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Relationship
We have a back-and-forth between us, our IT team, and Greenway Health because there seems to be some...
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Culture, Value
An issue we have is that on any given day when we have procedures, we have a pool of different...
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Loyalty, Product
The system is relatively decent, but the number of clicks required is outrageous. There are also two...
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Product
The quality of the system is good, but it could be excellent. But normal people who actually work in...
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Loyalty
We were forced to go from Prime Suite to Greenway Health Intergy, and Greenway Health made Greenway...
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Culture, Value
We get multiple invoices from Greenway Health, so we pay for everything. The vendor charges us for...
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Relationship
If Greenway Health’s vendors have issues, then Greenway Health has issues. We were all in on the...
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Product, Value
In today's society, especially in the medical field, we have been hit with financial increases from...
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Operations
The training from Greenway Health wasn’t as robust as we would have liked, so after we were let...
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Relationship
Trying to get help from Greenway Health is not possible with the way that they do their call center....
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Operations
I want more assisted hands-on training for Greenway Health Intergy EHR/PM. That would make using the...
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Operations
I had an issue with delivering the electronic explanation of benefits to our health system, and...
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Value
There are some things that are very frustrating to deal with in Greenway Health Intergy EHR/PM. For...
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Culture, Value
Our big beef with the company is the billing. On a recent bill, we had a fee we had paid and the...
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Relationship
The billing people are all in India. We cannot understand them, and I'm usually very good with...
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Product
There haven't been any upgrades. The software is really old, and that is fine. We don't really need...
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Loyalty, Relationship
There was a fallout with part of UnitedHealthcare, which owns AARP and does the billing for...
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Loyalty, Value
I don't know that I would buy this product again because I don't have anything else to compare it...
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Culture, Operations
The person who did billing before had done lots of extensive billing. We were not aware that there...
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Operations, Product
The procedures for doing the upgrades in Greenway Health's system are much better than anything else...
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Culture, Loyalty, Value
We get what we pay for. We didn't pay for a Cadillac, so we are not going to drive a Cadillac. When...
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Loyalty
We are leaving Greenway Health's system because its reports aren't the greatest, and quite frankly,...
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Culture, Operations
If I had a say in it, I wouldn't buy the product again. My doctors have told me that they...
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Operations, Product
The system's ease of use depends on the user. Some of our doctors struggle with technology a lot,...
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Culture, Relationship
We recently received a new representative. When we called our previous representative in the past,...
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Relationship
Greenway Health could be more communicative. When I put in a request, it takes them a long time to...
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Product
I have gotten used to the system. I have been using it for many years, and it works for me. I like...
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Product
Integrating things with Greenway Health's system is a real hassle. It is also a hassle to get things...
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Operations
We would like to receive more training from Greenway Health on the use of what we have in the...
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Culture, Value
Greenway Health keeps raising their prices, and they keep adding different fees that we aren't...
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Value
Someone from Greenway Health has called us about the solution, and they wanted to see how we are...
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Product
Greenway Health Intergy EHR/PM - Small Practices captures our outcomes. We can put those in there...
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Relationship
The involvement from Greenway Health varies greatly depending on who I work with. When I am working...
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Loyalty, Product
Interoperability took years. We keep having problems with interoperability, but I don't know whether...
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Product
I think Greenway Health could be better at driving tangible outcomes in the solution. The reports in...
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Loyalty, Product
The solution needs to be more geared toward population health practices. This solution is very...
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Culture, Value
Greenway Health does not avoid charging for every little thing. For example, in the number of...
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Operations, Product
Intergy EHR is not specialty friendly, for the most part. It is very click heavy. We could have used...
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Loyalty, Product
Intergy Practice Management is good. We went with the EHR because of our familiarity with the text...
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Relationship
I don't know who our customer service agents even are with Greenway Health. It would be nice if they...
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Relationship
Greenway Health’s customer service people who we call and speak to all need to be fired. They are...
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Product, Value
The more I use Intergy Practice Management, the more I don't like it. The reporting is awful. There...
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Value
We looked into using our EHR vendor for our practice management system, but they were expensive....
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Operations
The implementation hasn't really affected me, so as far as I'm concerned, it was pretty seamless. I...
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Operations
People need to know that once they are live, Greenway Health doesn't offer any ongoing training....
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Operations, Product
Intergy Practice Management is not user friendly at all. We don't have a whole lot of turnover here,...
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Relationship
I think we have a representative from Greenway Health, but I don't know who it is. I haven't talked...
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Value
I would never recommend Intergy Practice Management to a peer unless I didn’t like that person. I am...
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Culture, Relationship, Operations
To be more successful using any product, an organization has to involve their whole team before they...
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Product
We are still trying to get a couple of things integrated and on board with Greenway Health. There is...
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Relationship
Greenway Health’s ongoing support is sufficient. They send out messages, and they call out to check...
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Operations
Greenway Health does as much as they can when it comes to their promises. I would suggest that...
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Relationship, Value
The vendor’s support is pretty good once we start a ticket, but we have to start the ticket. We...
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Operations
The vendor could provide more in-depth training that is not on a telehealth platform. They probably...
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Product, Value
There have been some gradual improvements in the product, but if I could go with something better, I...
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Relationship, Product
We have had upgrades, but there is not a lot of interaction around those. They just happen. We are...
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Relationship
The vendor doesn’t keep all their promises. We struggle with the vendor at times in terms of...
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Value
We started with our telehealth solution at the beginning of the pandemic, and it was very fast to...
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Relationship
Since Greenway Health's technical support went to India, I haven't even wanted to call anymore. I'm...
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Relationship, Value
Being a small clinic on Greenway Health's system isn't great. I couldn't say who our lead person...
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Loyalty, Relationship
In the past, Greenway Health has not been cooperative, so we have advised our providers to leave...
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Relationship, Value
When providers have a problem, they put in a ticket, and they don't get a timely response from...
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Operations
Most of the training took place during the implementation phase, and Greenway Health was very...
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Relationship
The support from Greenway Health used to be better, and it has to be ramped up a bit. Everything has...
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Product
I find the system to be pretty intuitive, and I would probably stick with it over other products...
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Product
The MIPS support from Greenway Health is pretty crummy. Getting information about how the data from...
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Product
The interface in the product is clean. It is not junked up with a lot of different, little things...
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Relationship
I like Greenway Health's support website. I don’t think it has a really clean design, but the...
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Product
Everything is there, and Greenway Health offers everything; the product is just not good. The design...
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Loyalty, Relationship
If it were up to me, it would be a no for the product to be part of our long-term plans because I...
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Relationship
I'm not happy with Greenway Health. I have sent requests to them and done surveys they have sent me,...
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Loyalty, Product
I would like to see more updates on changes within the whole software. When we get the notice that...
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Operations
The training should be like it was to begin with. When we first got this system, we had excellent...
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Operations, Product
The ease of use is pretty good. I have to give Greenway Health credit on that. The system is user...
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Relationship
Since the vendor started changing owners and getting bought out, things have gotten really bad in...
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Value
Greenway Health did avoid charging in the beginning, but now, I think they do charge every little...
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Loyalty
We attempted using telehealth and virtual care through Greenway Health during the COVID-19 pandemic,...
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Operations, Product
I'm not impressed with Greenway Health's product. I have had issues with it since I started using...
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Relationship
If I put a ticket in with Greenway Health, the support people either never get back to me or call me...
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Value
On the practice management and billing side, the pricing has been changing. When I called the vendor...
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Loyalty, Relationship, Product
The vendor is working on deliverables to meet the larger needs of the industry, though they are not...
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Relationship
Once we create a support ticket, if the first support person can't help us, we can be assured that...
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Product
Greenway Health needs a more robust BI report builder. Greenway Health is still a little behind...
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Relationship
We never meet with our Greenway Health account representative. I think they call maybe once or twice...
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Relationship, Product
The vendor needs to work on their timeliness with global outage notifications. I find out four to...
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Operations
The vendor has done significantly better in terms of the changes that they made to the...
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Relationship
In the past, whenever we called Greenway Health, we would get a product specialist on the phone. But...
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Operations
As far as the vendor's ongoing training goes, there is not nearly enough training as they migrate to...
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Relationship
Things are going okay with the product. It has changed over the years. The vendor's support has...
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Culture, Relationship
I don't think the vendor had good communication when we started with them. The vendor's...
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Product
The product's development has stayed the same over the last six months. The product is fine, but...
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Relationship
I don't know whether the vendor is concerned about us and engaged with or interested in the success...
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Value
It seems like the system's price goes up very often. We have to pay extra if we want more labs to...
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Culture, Value
I don't know whether Greenway Health offers what our other vendors offer, but even if they did, I...
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Product
I know we use something that helps us keep track of the injections, and that software is integrated....
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Loyalty, Value
I want the cloud version of the product. I hate our current version because I don't like the...
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Value
When I asked Greenway Health whether we could create a custom report that we could transfer to a...
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Operations
The vendor gave us no training, and then we had to pay additionally for training. There was no...
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Product
The EHR part of the product is better than the admin or practice management portion. For the EHR...
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Relationship
Every time we call the vendor, we get directed offshore, and a random person answers. Our billing...
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Product
Greenway Health's Crystal Reports are unusable. For example, I wanted to move the provider's...
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Relationship
We have an account person from Greenway Health who we meet with frequently to go over all the...
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Relationship
Overall, Greenway Health’s support is pretty good. Sometimes there is a communication barrier, but...
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Product
There are a few things in the Intergy product that we would like to see improved. Improving the...
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Relationship
Greenway Health is trying to improve and put out updates and things, but I don't know of anything...
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Product
There have been some smaller issues or integration problems, and we would like it if the system did...
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