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Greenway Health Intergy EHR/PM - Small Practices Comments
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Subject Expert
Commentary Summary
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User Commentary
Manager
Greenway Health does get us information about new technology and rules, but whether the information...
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Manager
Greenway Health is sometimes a little slow to respond when we have an issue or put in a request....
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Manager
I wish Greenway Health would give us up-to-date analytics and MIPS information sooner. They tend to...
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Manager
We have a package deal with Greenway Health for the maintenance of our computers and most of our...
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Manager
Greenway Health doesn't do a lot of training for their updates. They tell us what the updates are,...
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Manager
We know how to use the system, and we didn't have a hard time adjusting to it. We haven't had much...
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Manager
One of my pet peeves about Greenway Health is that they nickel-and-dime us for everything. They will...
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Manager
Greenway Health needs to work on their business relationships with the offices that they work with....
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Manager
Greenway Health could do a better job of improving their software. We don't have a lot of patients...
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Manager
We have had all kinds of glitches with doctors being able to see immunization records, vitals, and...
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Manager
We are looking at other EMRs, but changing EMRs is a really big move. However, if we could find a...
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Manager
When we do upgrades, Greenway Health only gives us a PDF to go over. They offer training, but their...
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Manager
I don't feel like Greenway Health keeps their promises. They were going to merge Prime Suite and...
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Manager
Sometimes, I find that I know more than Greenway Health's techs do because I have been an end user...
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Manager
Greenway Health is proactive, but they aren't very helpful. For example, when the Cures Act came...
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Manager
Greenway Health is awesome. They generate forms for me and are very helpful with audits. When I need...
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Manager
Our onboarding process was a struggle and a disaster. It was not well organized. Greenway Health...
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Manager
We had to take on more expenses and put some things in place to get our revenue and accounts...
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Manager
Some of our forms didn't roll over into this solution. We had to hire an outside team to assist us...
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Manager
I make sure that we meet with Greenway Health regularly to resolve as many issues as we can. We keep...
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Manager
I don't think that Greenway Health was with us long enough to train us, particularly on the revenue...
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Manager
The more work we do with this solution, the better it is for us. The quality of the vendor's phone...
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Manager
Everything has a charge with Greenway Health. For example, we only have a certain number of licenses...
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Manager
Greenway Health's tech support people are pretty good at helping us with integrations. They are...
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Manager
Users can get where they need to go in the solution, but it isn't always easy. Greenway Health...
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Manager
I don't think we would go with Greenway Health's solution if we were to start over again. It just...
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Manager
Over the years, Greenway Health has told us that many things in their charting were going to change...
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VP/Other Executive
The system is not very efficient. Doctors have to spend an inordinate amount of time monkeying with...
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VP/Other Executive
We were promised a lot that wasn't delivered. For example, the vendor told us we could use Apple's...
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VP/Other Executive
The training is really basic, boring, and repetitive. At the end of every task, the system says to...
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VP/Other Executive
The solution is really expensive. Even in the mainstream, there are more economical models out...
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Manager
In terms of the solution's ease of use, it is easy to train people on how to use it. I have never...
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Manager
When we have a new employee, it takes a lot of work to take people in and set them up. That is time...
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Manager
There are a lot of useful reports in the product, and we are able to get what we need out of just...
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Manager
I feel like the vendor did fine supporting us during COVID-19. We had a lot of emails and contact...
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Analyst/Coordinator
The vendor has the most outstanding support teams, but they don’t notify us in a timely manner of...
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Analyst/Coordinator
I want the vendor to focus on the price-to-value ratio. The vendor does not nickel-and-dime us, but...
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Analyst/Coordinator
The vendor does a really good job with implementations. Their training modules are really great, and...
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Analyst/Coordinator
The vendor isn't as good as they could be about keeping the system updated, but they are trying. If...
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Analyst/Coordinator
The vendor keeps 99.4% of their promises. Rarely, we get something that isn't quite what we wanted.
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Manager
I wasn't in on the decision to purchase the system. My organization purchased it, and I think more...
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Manager
Greenway Health should have talked to specialists and had a template for certain specialties. We had...
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Manager
With Greenway Health, we are missing out on vendor relationships and guidance. We are looking at...
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Manager
It is important for us to be able to easily contact patients because of their hesitancy to enter the...
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Manager
We receive little updated or new training from Greenway Health. They host webinars, but many of them...
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Manager
Support issues take a great deal of time. Office staff members have to spend a great deal of their...
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Manager
There are helpful components with Greenway Health that we would recommend to peers, but we would...
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Manager
We like the Greenway Health system very much. A couple of hospitals are trying to coerce us to go to...
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Manager
Greenway Health’s product is good, solid software. But the vendor could work on making their service...
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Manager
The EHR is an impediment to creating an efficient work environment. I need the EHR to create a more...
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Manager
The PM side of the software does a pretty good job. It is pretty decent. That is the first thing we...
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Manager
Greenway Health told us that they were coming out with a brand-new software called Project Polaris,...
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Manager
Greenway Health charges us for everything. And the system is not cheap. Small practices need...
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Manager
I don't know how much we pay for this system, but I do know that it is not cheap. Even if the system...
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Manager
Greenway Health has been really good about supporting us through the COVID-19 pandemic. We haven't...
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Manager
The vendor can do anything that they say they can do. The only issue I had was that my salesperson...
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Manager
We have a few issues with the system. I hate the communication between our state vaccine registry...
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Manager
This product's integration is kind of an issue. There are a couple of other things that are also a...
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Manager
So far, we are not planning to go to another vendor. Hopefully, Greenway Health will fix my...
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Manager
We would buy this product again. We like it. Greenway Health's customer service was better than any...
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Manager
I feel like Greenway Health's implementation was better than any implementation that we have ever...
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Manager
Greenway Health has a lot of new technology options. If we want a certain thing, like a tablet, the...
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Manager
We love the vendor's ongoing support. Greenway Health will do whatever it takes to help us. We have...
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Manager
We love this system. Everyone thinks that it is super easy to use. We do recommend the system and a...
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Manager
The product functionality is meeting most of our needs, but we have had an ongoing issue for years...
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Manager
I would tell someone looking at the product that it is really easy to use and train on. We have a...
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Manager
I see my satisfaction increasing a year from now if the vendor gets the upgrade done and if the...
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Manager
I think there is a new version of the product, but the vendor was having some issues, so we didn't...
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Manager
The vendor eventually keeps their promises, but the vendor does not avoid charging for every little...
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Manager
Training is pretty much up to the users to take advantage of. It is available.
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Manager
We haven’t really had any contact with the vendor during the COVID-19 crisis other than when we have...
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Manager
The product is so easy to use. We have had some new employees, and they seem to take to the product...
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Manager
The vendor's support has dropped. A couple of people in the clinic have had issues with something...
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Manager
I would tell others looking at the product that we call the product commonsense software. It is easy...
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Manager
Greenway Health's system is a comfort system for us because we have had it for so long. The problem...
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Manager
Greenway Health moved our summit. We used to have one every year we had a conference, which happened...
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Manager
We don’t have a lot of issues with the product. Overall, everybody is happy. Several vendors have...
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Manager
There are a few things that could be improved. For example, the system doesn’t always print on our...
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Manager
Greenway Health could be a little more proactive when the system goes down. They should let us know...
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Manager
We have had problems over the years, and sometimes the problems have required the vendor to get...
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Manager
The product is good, but it is expensive in comparison with other systems.
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Physician
The vendor has been very supportive throughout the COVID-19 crisis. They came through for us....
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Physician
The vendor's technology does a really good job of supporting patient-centered care.
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Physician
The system must be easy to use. If our computers go down, then we go down, so our backup has to be...
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Physician
Training isn't that important to us, but the vendor offers it all of the time. We are always getting...
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Physician
Overall, I am very happy with Greenway Health's product. Greenway Health cares about us, and we have...
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Manager
Things with Greenway Health have become more difficult. The old system that we were in was dull, and...
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Manager
Initially, the Greenway Health system wasn't what I wanted to go with. We basically got strong-armed...
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Manager
We haven't really needed to ask for any additional services that the vendor would charge for. I know...
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Manager
For the most part, Greenway Health was very knowledgeable during the setup process. They left out...
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Manager
With the system, it takes 10 clicks just to see a note. Initially, there was a lot of fixing and...
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Manager
We have had a couple of issues during COVID-19, and we just needed to make one call to resolve those...
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Manager
There are certain reports that we want, and Greenway Health has told us no and that they can't do...
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Manager
I have gotten used to the system now, learned how to use it, and figured out what I need from it....
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Manager
The whole reason we stayed with Greenway Health is they were pulling everything over from our old PM...
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Manager
For the initial training, Greenway Health only had an on-site trainer for one week. We had to...
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Manager
I am not happy with Greenway Health’s program. The system doesn’t meet the standards of other...
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Manager
When we were trying to work out what we needed, Greenway Health’s executives didn't really want to...
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Manager
The vendor has offered some things to support us through the pandemic. One of their partner...
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Manager
The vendor has not kept their promises. Even over a year ago, they were going to update the system,...
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Manager
The whole platform is very clunky; that is the word I have heard people in our office use for it. We...
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Manager
Sometimes the vendor has so many different products and things that we get charged for, but...
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Manager
We have to log on to the hospital system to get information from the hospital, and when I inquired...
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Manager
The vendor's support is great; that is the one thing that has kept me hoping. I wish the product...
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Manager
There was a push from Greenway Health to change from Prime Suite, but we decided not to do that in...
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Manager
My recommendation of Prime Suite depends on the organization. Different specialties have different...
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Manager
We have to file our reports for the Children’s Health Insurance Program. Greenway Health sends out a...
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CEO/President
Greenway Health is part of our long-term plans because we get stuck with whatever vendor we pick....
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CEO/President
The Greenway Health system is not secure at all. So that always concerns our IT people. The EHR just...
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CEO/President
Greenway Health’s executives are not involved in anything we do.
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CEO/President
In the past, I would have recommended Greenway Health, but now my likelihood to recommend them is...
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