Tell us about your organization
Tell us about you
Work Email required
Organization required
First Name required
Last Name required
Job Title required
Phone required (###) ###-####, or int ######...
City required
State/Province required
Business Information
Looks like we’re already familiar with you!
Please press next to continue with the survey.
Looks like we’re already familiar with you!
According to your account type you are not eligible to take surveys at this time. If this is a mistake, please contact KLAS.
If you are trying to access KLAS research data and reports, an email has been sent to with a link to login.
If the email doesn't appear in your inbox, ask your IT department to add KLASresearch.com to your company spam filter's "whitelist", and check your email's spam folder.
Membership Commitment
In exchange for giving their feedback, healthcare providers can create an account to get access to industry reports, user commentary, and real-time ratings.
By submitting your account request, you are engaged in patient care as either an employee (or contractor) of your provider organization and that you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically.
To learn more about how we process and protect your personal data, you may view our Privacy policy.
By submitting your account request, you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically. To learn more about how we process and protect your personal data, you may view our Privacy policy.
By submitting your account request, you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically.
To learn more about how we process and protect your personal data, you may view our Privacy policy.
To learn more about how we process and protect your personal data, you may view our Privacy policy.
To learn more about how we process and protect your personal data, you may view our Privacy policy.
Thank You! Your information was submitted successfully!
Next Steps - An email has been sent to . Please follow its instructions to verify your email, and login.
If the email doesn't appear in your inbox, try asking your IT department to add KLASresearch.com to your company spam filter's "whitelist", and checking your email's spam folder.
Thank You! Your information was submitted successfully!
Next Steps - A KLAS representative will contact you to discuss working with KLAS, typically within 24 to 48 hours.
If you have any further questions please contact info@klasresearch.com or 1-800-920-4109.
Surprise! Looks like we already have an account for you.
An email has been sent to blah@blah.com with a link to login.
If the email doesn't appear in your inbox, try asking your IT department to add KLASresearch.com to your company spam filter's "whitelist", and checking your email's spam folder.
Greenway Health Intergy EHR/PM - Small Practices Comments
Filtered view: All
Subject Expert
Commentary Summary
Want to see full details?
User Commentary
Manager
Functionality and Upgrades
In terms of the solution's ease of use, it is easy to train people on how to use it. I have never...
Login or Create an Account to see details.
Manager
Functionality and Upgrades
When we have a new employee, it takes a lot of work to take people in and set them up. That is time...
Login or Create an Account to see details.
Manager
Functionality and Upgrades
There are a lot of useful reports in the product, and we are able to get what we need out of just...
Login or Create an Account to see details.
Manager
Service and Support
I feel like the vendor did fine supporting us during COVID-19. We had a lot of emails and contact...
Login or Create an Account to see details.
Analyst/Coordinator
Service and Support
The vendor has the most outstanding support teams, but they don’t notify us in a timely manner of...
Login or Create an Account to see details.
Analyst/Coordinator
Other Observations & Comments
I want the vendor to focus on the price-to-value ratio. The vendor does not nickel-and-dime us, but...
Login or Create an Account to see details.
Analyst/Coordinator
Implementation and Training
The vendor does a really good job with implementations. Their training modules are really great, and...
Login or Create an Account to see details.
Analyst/Coordinator
Other Observations & Comments
The vendor isn't as good as they could be about keeping the system updated, but they are trying. If...
Login or Create an Account to see details.
Analyst/Coordinator
Service and Support
The vendor keeps 99.4% of their promises. Rarely, we get something that isn't quite what we wanted.
Login or Create an Account to see details.
Manager
ROI / Cost (care and feeding)
I wasn't in on the decision to purchase the system. My organization purchased it, and I think more...
Login or Create an Account to see details.
Manager
Functionality and Upgrades
Greenway Health should have talked to specialists and had a template for certain specialties. We had...
Login or Create an Account to see details.
Manager
Relationship
With Greenway Health, we are missing out on vendor relationships and guidance. We are looking at...
Login or Create an Account to see details.
Manager
Functionality and Upgrades
It is important for us to be able to easily contact patients because of their hesitancy to enter the...
Login or Create an Account to see details.
Manager
Implementation and Training
We receive little updated or new training from Greenway Health. They host webinars, but many of them...
Login or Create an Account to see details.
Manager
Relationship
Support issues take a great deal of time. Office staff members have to spend a great deal of their...
Login or Create an Account to see details.
Manager
Future Outlook
There are helpful components with Greenway Health that we would recommend to peers, but we would...
Login or Create an Account to see details.
Manager
Functionality and Upgrades
We like the Greenway Health system very much. A couple of hospitals are trying to coerce us to go to...
Login or Create an Account to see details.
Manager
Service and Support
Greenway Health’s product is good, solid software. But the vendor could work on making their service...
Login or Create an Account to see details.
Manager
Functionality and Upgrades
The EHR is an impediment to creating an efficient work environment. I need the EHR to create a more...
Login or Create an Account to see details.
Manager
Functionality and Upgrades
The PM side of the software does a pretty good job. It is pretty decent. That is the first thing we...
Login or Create an Account to see details.
Manager
Other Observations & Comments
Greenway Health told us that they were coming out with a brand-new software called Project Polaris,...
Login or Create an Account to see details.
Manager
ROI / Cost (care and feeding)
Greenway Health charges us for everything. And the system is not cheap. Small practices need...
Login or Create an Account to see details.
Manager
Functionality and Upgrades
I don't know how much we pay for this system, but I do know that it is not cheap. Even if the system...
Login or Create an Account to see details.
Manager
Service and Support
Greenway Health has been really good about supporting us through the COVID-19 pandemic. We haven't...
Login or Create an Account to see details.
Manager
Relationship
The vendor can do anything that they say they can do. The only issue I had was that my salesperson...
Login or Create an Account to see details.
Manager
Functionality and Upgrades
We have a few issues with the system. I hate the communication between our state vaccine registry...
Login or Create an Account to see details.
Manager
Interfacing and Integration
This product's integration is kind of an issue. There are a couple of other things that are also a...
Login or Create an Account to see details.
Manager
Future Outlook
So far, we are not planning to go to another vendor. Hopefully, Greenway Health will fix my...
Login or Create an Account to see details.
Manager
ROI / Cost (care and feeding)
We would buy this product again. We like it. Greenway Health's customer service was better than any...
Login or Create an Account to see details.
Manager
Implementation and Training
I feel like Greenway Health's implementation was better than any implementation that we have ever...
Login or Create an Account to see details.
Manager
Technology
Greenway Health has a lot of new technology options. If we want a certain thing, like a tablet, the...
Login or Create an Account to see details.
Manager
Service and Support
We love the vendor's ongoing support. Greenway Health will do whatever it takes to help us. We have...
Login or Create an Account to see details.
Manager
Functionality and Upgrades
We love this system. Everyone thinks that it is super easy to use. We do recommend the system and a...
Login or Create an Account to see details.
Manager
Service and Support
The product functionality is meeting most of our needs, but we have had an ongoing issue for years...
Login or Create an Account to see details.
Manager
Functionality and Upgrades
I would tell someone looking at the product that it is really easy to use and train on. We have a...
Login or Create an Account to see details.
Manager
Future Outlook
I see my satisfaction increasing a year from now if the vendor gets the upgrade done and if the...
Login or Create an Account to see details.
Manager
Functionality and Upgrades
I think there is a new version of the product, but the vendor was having some issues, so we didn't...
Login or Create an Account to see details.
Manager
ROI / Cost (care and feeding)
The vendor eventually keeps their promises, but the vendor does not avoid charging for every little...
Login or Create an Account to see details.
Manager
Implementation and Training
Training is pretty much up to the users to take advantage of. It is available.
Login or Create an Account to see details.
Manager
Other Observations & Comments
We haven’t really had any contact with the vendor during the COVID-19 crisis other than when we have...
Login or Create an Account to see details.
Manager
Functionality and Upgrades
The product is so easy to use. We have had some new employees, and they seem to take to the product...
Login or Create an Account to see details.
Manager
Service and Support
The vendor's support has dropped. A couple of people in the clinic have had issues with something...
Login or Create an Account to see details.
Manager
Functionality and Upgrades
I would tell others looking at the product that we call the product commonsense software. It is easy...
Login or Create an Account to see details.
Manager
Other Observations & Comments
Greenway Health's system is a comfort system for us because we have had it for so long. The problem...
Login or Create an Account to see details.
Manager
Other Observations & Comments
Greenway Health moved our summit. We used to have one every year we had a conference, which happened...
Login or Create an Account to see details.
Manager
Functionality and Upgrades
We don’t have a lot of issues with the product. Overall, everybody is happy. Several vendors have...
Login or Create an Account to see details.
Manager
Functionality and Upgrades
There are a few things that could be improved. For example, the system doesn’t always print on our...
Login or Create an Account to see details.
Manager
Relationship
Greenway Health could be a little more proactive when the system goes down. They should let us know...
Login or Create an Account to see details.
Manager
Service and Support
We have had problems over the years, and sometimes the problems have required the vendor to get...
Login or Create an Account to see details.
Manager
Functionality and Upgrades
The product is good, but it is expensive in comparison with other systems.
Login or Create an Account to see details.
Physician
ROI / Cost (care and feeding)
The vendor has been very supportive throughout the COVID-19 crisis. They came through for us....
Login or Create an Account to see details.
Physician
Functionality and Upgrades
The vendor's technology does a really good job of supporting patient-centered care.
Login or Create an Account to see details.
Physician
Service and Support
The system must be easy to use. If our computers go down, then we go down, so our backup has to be...
Login or Create an Account to see details.
Physician
Implementation and Training
Training isn't that important to us, but the vendor offers it all of the time. We are always getting...
Login or Create an Account to see details.
Physician
Service and Support
Overall, I am very happy with Greenway Health's product. Greenway Health cares about us, and we have...
Login or Create an Account to see details.
Manager
Service and Support
Things with Greenway Health have become more difficult. The old system that we were in was dull, and...
Login or Create an Account to see details.
Manager
Functionality and Upgrades
Initially, the Greenway Health system wasn't what I wanted to go with. We basically got strong-armed...
Login or Create an Account to see details.
Manager
Other Observations & Comments
We haven't really needed to ask for any additional services that the vendor would charge for. I know...
Login or Create an Account to see details.
Manager
Implementation and Training
For the most part, Greenway Health was very knowledgeable during the setup process. They left out...
Login or Create an Account to see details.
Manager
Functionality and Upgrades
With the system, it takes 10 clicks just to see a note. Initially, there was a lot of fixing and...
Login or Create an Account to see details.
Manager
Service and Support
We have had a couple of issues during COVID-19, and we just needed to make one call to resolve those...
Login or Create an Account to see details.
Manager
ROI / Cost (care and feeding)
There are certain reports that we want, and Greenway Health has told us no and that they can't do...
Login or Create an Account to see details.
Manager
Technology
I have gotten used to the system now, learned how to use it, and figured out what I need from it....
Login or Create an Account to see details.
Manager
Implementation and Training
The whole reason we stayed with Greenway Health is they were pulling everything over from our old PM...
Login or Create an Account to see details.
Manager
Implementation and Training
For the initial training, Greenway Health only had an on-site trainer for one week. We had to...
Login or Create an Account to see details.
Manager
Relationship
I am not happy with Greenway Health’s program. The system doesn’t meet the standards of other...
Login or Create an Account to see details.
Manager
Relationship
When we were trying to work out what we needed, Greenway Health’s executives didn't really want to...
Login or Create an Account to see details.
Manager
Service and Support
The vendor has offered some things to support us through the pandemic. One of their partner...
Login or Create an Account to see details.
Manager
Relationship
The vendor has not kept their promises. Even over a year ago, they were going to update the system,...
Login or Create an Account to see details.
Manager
Functionality and Upgrades
The whole platform is very clunky; that is the word I have heard people in our office use for it. We...
Login or Create an Account to see details.
Manager
ROI / Cost (care and feeding)
Sometimes the vendor has so many different products and things that we get charged for, but...
Login or Create an Account to see details.
Manager
Functionality and Upgrades
We have to log on to the hospital system to get information from the hospital, and when I inquired...
Login or Create an Account to see details.
Manager
Service and Support
The vendor's support is great; that is the one thing that has kept me hoping. I wish the product...
Login or Create an Account to see details.
Manager
Functionality and Upgrades
There was a push from Greenway Health to change from Prime Suite, but we decided not to do that in...
Login or Create an Account to see details.
Manager
Service and Support
My recommendation of Prime Suite depends on the organization. Different specialties have different...
Login or Create an Account to see details.
Manager
Relationship
We have to file our reports for the Children’s Health Insurance Program. Greenway Health sends out a...
Login or Create an Account to see details.
CEO/President
ROI / Cost (care and feeding)
Greenway Health is part of our long-term plans because we get stuck with whatever vendor we pick....
Login or Create an Account to see details.
CEO/President
Technology
The Greenway Health system is not secure at all. So that always concerns our IT people. The EHR just...
Login or Create an Account to see details.
CEO/President
Relationship
Greenway Health’s executives are not involved in anything we do.
Login or Create an Account to see details.
CEO/President
Service and Support
In the past, I would have recommended Greenway Health, but now my likelihood to recommend them is...
Login or Create an Account to see details.
Manager
Relationship
Overall, we are very satisfied with Greenway Health. The vendor has had many different names over...
Login or Create an Account to see details.
Manager
ROI / Cost (care and feeding)
We are very blessed and fortunate. The providers keep the maintenance contracts on all of their...
Login or Create an Account to see details.
Manager
Other Observations & Comments
The vendor does a lot of contracting out. When we first started with the vendor, there were...
Login or Create an Account to see details.
Manager
Service and Support
The vendor has been very forthcoming during the COVID-19 crisis. They send us emails constantly, let...
Login or Create an Account to see details.
Manager
Relationship
The vendor pretty much keeps all promises. The road hasn’t been all smooth; there have been some...
Login or Create an Account to see details.
Manager
Functionality and Upgrades
We are satisfied with the product, but there are some little things that could work better in...
Login or Create an Account to see details.
Manager
Relationship
We have a sales representative, an in-house salesperson, and a product manager. There are just so...
Login or Create an Account to see details.
Manager
Relationship
We are satisfied with the support we get from the vendor. When we have a problem, we reach out. When...
Login or Create an Account to see details.
Manager
ROI / Cost (care and feeding)
Our doctors’ biggest concerns are around the cost, and we are nickel-and-dimed. The vendor meets all...
Login or Create an Account to see details.
Manager
Functionality and Upgrades
The system is very easy to use and maneuverable, but some of our providers are not computer people....
Login or Create an Account to see details.
Manager
Implementation and Training
When we first went live on the product, we had the vendor’s people come down and get us ready for...
Login or Create an Account to see details.
Director
ROI / Cost (care and feeding)
The vendor doesn't avoid charging for every little thing. We just know that when we add something...
Login or Create an Account to see details.
Director
Service and Support
The support from Greenway Health is better than the top score. It is phenomenal.
Login or Create an Account to see details.
Director
Relationship
Anytime I need anything, the vendor is quick to fulfill that request. There isn't a delay. Somebody...
Login or Create an Account to see details.
Director
Lessons Learned
I would recommend the product, but the hardware and software support is definitely worse. Every EMR...
Login or Create an Account to see details.
Director
Service and Support
Greenway Health has supported us wonderfully through the COVID-19 crisis with information,...
Login or Create an Account to see details.
Analyst/Coordinator
Relationship
The executives are very friendly, and they keep in touch. I would give Greenway Health a very high...
Login or Create an Account to see details.
Manager
Functionality and Upgrades
I think the software needs improvement when it comes to the overall workflow of the front office and...
Login or Create an Account to see details.
Manager
Relationship
The vendor is very proactive, and if we have issues, they are escalated to vendor executives. The...
Login or Create an Account to see details.
Manager
Implementation and Training
I have hoped to get better value from some things within the product. The implementation process...
Login or Create an Account to see details.
Manager
Implementation and Training
The system is very user friendly. The problem is that we sometimes have to figure things out by...
Login or Create an Account to see details.
Manager
ROI / Cost (care and feeding)
The vendor doesn’t avoid charging for every little thing, so I don’t know whether they...
Login or Create an Account to see details.
Manager
Sales and Contracting
The features the product has and does not have are not well defined. The vendor could improve on the...
Login or Create an Account to see details.
Manager
Lessons Learned
The system's ease of use depends on the user. Some physicians would rate the product high for ease...
Login or Create an Account to see details.
Manager
Functionality and Upgrades
The vendor needs to put more effort into providing new technology, and they could provide...
Login or Create an Account to see details.
Manager
Relationship
We are very disappointed with the outcome from Greenway Health. And the issues are all on them. We...
Login or Create an Account to see details.
Manager
Relationship
We are leaving Greenway Health. We were happy with the last payment we had from Greenway Health, but...
Login or Create an Account to see details.
Manager
Functionality and Upgrades
Greenway Health’s implementation was smooth, but they had problems with their upgrades. They just...
Login or Create an Account to see details.
Manager
Service and Support
In terms of Greenway Health’s support, I got everything that I needed. Their help desk did a very...
Login or Create an Account to see details.
Manager
Other Observations & Comments
In terms of how we are dealing with the COVID-19 crisis, Greenway Health hasn't offered a lot of...
Login or Create an Account to see details.
Manager
ROI / Cost (care and feeding)
I don't really feel nickel-and-dimed by Greenway Health. On a day-to-day basis, we don't have an...
Login or Create an Account to see details.
Manager
Functionality and Upgrades
The platform is absolutely excellent. It does everything that we could want an EHR and a PM system...
Login or Create an Account to see details.
Manager
Functionality and Upgrades
I would like to see Greenway Health focus better on specialties. We have families with many kids,...
Login or Create an Account to see details.
Manager
Functionality and Upgrades
Greenway Health is pretty good at delivering new technology to meet our needs. They are good if not...
Login or Create an Account to see details.
Manager
Relationship
I would rate the vendor executive involvement highly. Greenway Health’s last user group meeting had...
Login or Create an Account to see details.
Manager
Functionality and Upgrades
The original upgrades we received on the product were really bad. I have a long-term memory, and I...
Login or Create an Account to see details.
Manager
Implementation and Training
There is always room for improvement around training. The vendor could update their online things;...
Login or Create an Account to see details.
Manager
Other Observations & Comments
Once we are used to something, obviously, it feels fine. We don’t know anything different because we...
Login or Create an Account to see details.
Manager
Relationship
We have had some issues, and it took a while to get executive involvement. It is hard to escalate...
Login or Create an Account to see details.
Manager
Functionality and Upgrades
The vendor has a lot of options, and the product has a lot of really good features in it. We don’t...
Login or Create an Account to see details.
Manager
ROI / Cost (care and feeding)
I don’t have anything to compare the system to, but the cost is a little high.
Login or Create an Account to see details.
Manager
Other Observations & Comments
The vendor put out webinars to support us through the COVID-19 crisis. However, some of the webinars...
Login or Create an Account to see details.
Manager
Other Observations & Comments
I have seen a lot of things through COVID-19, but I haven't been paying much attention because of...
Login or Create an Account to see details.
Manager
Functionality and Upgrades
I have been pretty disgusted with Greenway Health's updates or hotfixes. A while back, we started...
Login or Create an Account to see details.
Manager
Relationship
Greenway Health is proactive. They just aren't always right. They are very good at telling us what...
Login or Create an Account to see details.
Manager
Lessons Learned
If someone asked me about Greenway Health's product, I would tell them that it is good overall....
Login or Create an Account to see details.
Manager
Relationship
Greenway Health used to make me very happy, and now they have fallen away from that. Working with...
Login or Create an Account to see details.
Manager
Functionality and Upgrades
We are still waiting on the ability to upgrade our server, and we have been waiting for quite a while....
Login or Create an Account to see details.
Manager
Technology
In terms of new technology, the solution doesn't really do anything different for us.
Login or Create an Account to see details.
Manager
Relationship
Executive involvement is nonexistent. We hear nothing from anybody.
Login or Create an Account to see details.
Physician
Functionality and Upgrades
We are a blended practice, and we were forced to use Greenway Health's system because the other...
Login or Create an Account to see details.
Manager
Technology
Greenway Health delivers new technology to meet our needs. We are getting ready for another upgrade....
Login or Create an Account to see details.
Manager
Service and Support
Greenway Health keeps all their promises. They are very easy to work with. In all my interactions...
Login or Create an Account to see details.
Manager
Functionality and Upgrades
The system is pretty easy. It is very simple to schedule an appointment and put in a new patient. I...
Login or Create an Account to see details.
Manager
Service and Support
Not every EHR can do what every customer wants it to do. Sometimes we get frustrated with Greenway...
Login or Create an Account to see details.
Manager
Other Observations & Comments
Greenway Health is really encouraging all their customers to go to the Intergy product. We have...
Login or Create an Account to see details.
Manager
Interfacing and Integration
My biggest frustration with the product is around having a bridge through our hospital lab. The...
Login or Create an Account to see details.
Manager
Functionality and Upgrades
Overall, we are very happy with the vendor. The system makes it easy to train new people, and it...
Login or Create an Account to see details.
Manager
Implementation and Training
Greenway Health’s training is decent. I wasn’t around for the initial course, but I did take the...
Login or Create an Account to see details.
Manager
Interfacing and Integration
Greenway Health is terrible at supporting our integration goals. I would rate them a zero; they are...
Login or Create an Account to see details.
Manager
ROI / Cost (care and feeding)
We just don’t get a lot for what we pay. I feel like the product is the most expensive EHR. It is...
Login or Create an Account to see details.
Manager
Technology
Compared to other EHRs, I would give the system a low score. We have to really know what we are...
Login or Create an Account to see details.
Manager
Other Observations & Comments
I have mixed feelings about Greenway Health’s support. Trying to get feedback for the salespeople is...
Login or Create an Account to see details.
Manager
Functionality and Upgrades
Our end users find the system easy to use, but I am more familiar with it because I did the whole...
Login or Create an Account to see details.
Manager
Functionality and Upgrades
I would say the solution is not really a specialty-specific system. The pro would be that there are...
Login or Create an Account to see details.
Manager
Functionality and Upgrades
Updates and implementations are what we have been looking forward to, and there seems to be a...
Login or Create an Account to see details.
Manager
Functionality and Upgrades
I like Greenway Health’s PM software. It does a pretty good job. I would actually give it a higher...
Login or Create an Account to see details.
Manager
Service and Support
Lately, the quality of support from Greenway Health has not been great. We experience half-hour wait...
Login or Create an Account to see details.
Manager
Functionality and Upgrades
On the demographic side of the PM system, there is a screen that I hate. If I put the insurance...
Login or Create an Account to see details.
Manager
Functionality and Upgrades
Greenway Health’s recent upgrades have not been good. Whenever they have an upgrade, there are more...
Login or Create an Account to see details.
Manager
Implementation and Training
Greenway Health’s training seems to be pretty good. Greenway Health has unlimited training that we...
Login or Create an Account to see details.
Manager
Functionality and Upgrades
Something about Intergy EHR that drives me crazy is that when I am making notes, if I create an...
Login or Create an Account to see details.
Manager
Interfacing and Integration
Initially, Greenway Health’s support was pretty good. But lately, it has been horrible. Greenway...
Login or Create an Account to see details.
Manager
ROI / Cost (care and feeding)
The desktop module has a bunch of hyperlinks, and under the direct messaging tab is a button that...
Login or Create an Account to see details.
Manager
Functionality and Upgrades
The product has really worked well over the years. But one thing we really liked about the system...
Login or Create an Account to see details.
Manager
Service and Support
When we first bought Intergy EHR, it was really bad. The service was terrible, and everything was...
Login or Create an Account to see details.
Manager
Functionality and Upgrades
I don’t think Intergy EHR has been as strong since Greenway Health acquired Vitera Medical Manager....
Login or Create an Account to see details.
Manager
Functionality and Upgrades
The system is supposed to allow us to track MIPS, but it won’t pull our reports correctly. We keep...
Login or Create an Account to see details.
Manager
Sales and Contracting
Greenway Health charges us separately for everything. I should be able to read and know about what I...
Login or Create an Account to see details.
Manager
Relationship
Greenway Health is not proactive at all, and I don’t ever hear from the vendor executives.
Login or Create an Account to see details.
Manager
Functionality and Upgrades
Greenway Health’s system drives tangible outcomes. It may take some time, but I do get the outcomes...
Login or Create an Account to see details.
Manager
Other Observations & Comments
Greenway Health is okay. They do the job; however, that takes time. Our system kicks us out a lot,...
Login or Create an Account to see details.
Manager
Functionality and Upgrades
It wasn’t my decision to go with the Greenway Health product. We get kicked out of the system. The...
Login or Create an Account to see details.
Manager
Functionality and Upgrades
Greenway Health charges for every little thing. We got an upgrade recently, and shortly before that,...
Login or Create an Account to see details.
Manager
Interfacing and Integration
The Greenway Health product does not always connect to one of our other products. Once they connect,...
Login or Create an Account to see details.
Manager
Service and Support
The system kicks us out way too much. I call Greenway Health on a regular basis, and at this point,...
Login or Create an Account to see details.
Manager
Implementation and Training
Greenway Health’s training is good. The initial and ongoing training is really good. The training is...
Login or Create an Account to see details.
Manager
Interfacing and Integration
The system is starting to support our integration goals. The vendor is starting to make progress....
Login or Create an Account to see details.
Manager
Technology
The quality of the Greenway Health product is not bad when the product is actually working. The...
Login or Create an Account to see details.
Physician
Functionality and Upgrades
Greenway Health’s implementations and upgrades are very good. And now that we are going to...
Login or Create an Account to see details.
Physician
Interfacing and Integration
We are struggling with interoperability; it is very difficult. We have tried to hook up with...
Login or Create an Account to see details.
Physician
Future Outlook
Forecasting a year from now, I think our satisfaction will be really high because we have been happy...
Login or Create an Account to see details.
Physician
Functionality and Upgrades
The system is very good. It is not always friendly for our specialty, so sometimes we have to make...
Login or Create an Account to see details.
Physician
ROI / Cost (care and feeding)
There are a lot of charges for a lot of bits that have broken out quite dramatically from the...
Login or Create an Account to see details.
Physician
Implementation and Training
We rate the vendor's implementation services high. They are not perfect, but they are very good.
Login or Create an Account to see details.
Physician
Service and Support
The vendor's ongoing support is not perfect because they do have a lot of self-reliance. There isn’t...
Login or Create an Account to see details.
Physician
Other Observations & Comments
The system is not completely friendly for our specialty, and sometimes we have to spend some time...
Login or Create an Account to see details.
Physician
Interfacing and Integration
The system works very well in terms of supporting our integration goals.
Login or Create an Account to see details.
Physician
Relationship
We rate the vendor as highly proactive. They do let us know about upcoming installs and other things....
Login or Create an Account to see details.
Physician
Other Observations & Comments
I don’t really have any familiarity with the vendor executives; that is not something I have come...
Login or Create an Account to see details.
Physician
ROI / Cost (care and feeding)
The system is appropriately priced for the service that is given. We have received our money’s...
Login or Create an Account to see details.
Physician
Functionality and Upgrades
The Practice Analytics piece helps drive outcomes and helps us drill down to the reports well. It is...
Login or Create an Account to see details.
Physician
Other Observations & Comments
Our overall satisfaction may change depending on how much more involved my staff and I can be in...
Login or Create an Account to see details.
Physician
Lessons Learned
I would tell others that in the beginning, there is some work required to get the system perfected....
Login or Create an Account to see details.
VP/Other Executive
Service and Support
Most of the time, Greenway Health’s phone and web support is great, but when it is bad, it is really...
Login or Create an Account to see details.
VP/Other Executive
Relationship
I am certainly beyond tier-one interaction, but I wouldn’t say that who I interact with is an...
Login or Create an Account to see details.
VP/Other Executive
Future Outlook
Given what I know and what we are doing, I see my score increasing in a year from now.
Login or Create an Account to see details.
VP/Other Executive
Functionality and Upgrades
Overall, things are going great with Greenway Health. There are bumps, hurdles, and things that need...
Login or Create an Account to see details.
VP/Other Executive
Relationship
Greenway Health has kept 90% of their promises, so overall, they do keep their promises.
Login or Create an Account to see details.
VP/Other Executive
ROI / Cost (care and feeding)
With Greenway Health’s approach, if we make money, they make money. I haven’t felt nickel-and-dimed...
Login or Create an Account to see details.
VP/Other Executive
Implementation and Training
There has been no ongoing training from Greenway Health, but the initial training was decent.
Login or Create an Account to see details.
VP/Other Executive
Functionality and Upgrades
The product does what Greenway Health says it will do. It meets our needs. The system is rather...
Login or Create an Account to see details.
VP/Other Executive
Functionality and Upgrades
Providers, doctors, and midlevel people want an EMR that results in the least amount of work....
Login or Create an Account to see details.
Manager
Functionality and Upgrades
The Greenway Health product is very user friendly. In the beginning, there were some things that I...
Login or Create an Account to see details.
Manager
Relationship
Greenway Health keeps all promises, even if doing so takes a while. If I have a case open for...
Login or Create an Account to see details.
Manager
Functionality and Upgrades
There are a few things that I would change about the system, but I like the fact that the system can...
Login or Create an Account to see details.
Manager
Implementation and Training
The implementation was good, and the training overall was very good. Everyone was very experienced....
Login or Create an Account to see details.
Manager
Functionality and Upgrades
There is easy access to any records we are looking for in the Greenway Health system. Instead of...
Login or Create an Account to see details.
Manager
Interfacing and Integration
The system isn’t compatible with HP laptops because of Windows 10.
Login or Create an Account to see details.
Manager
Functionality and Upgrades
The system allows us to work a little faster compared to paper charts, and we are able to just...
Login or Create an Account to see details.
Manager
Functionality and Upgrades
The main issue we had with the system was in the very beginning. We had to start putting in...
Login or Create an Account to see details.
Manager
Functionality and Upgrades
I don't think there is a perfect EHR out there. Greenway Health’s EHR is certainly not ideal in...
Login or Create an Account to see details.
Manager
ROI / Cost (care and feeding)
Components that are commonplace in other EHRs have to be purchased through an à la carte menu....
Login or Create an Account to see details.
Manager
Service and Support
Greenway Health misses the mark with their support, and their executive involvement is very poor....
Login or Create an Account to see details.
Manager
Functionality and Upgrades
Most of the time, the upgrades are fine. The most recent upgrade took us all by surprise. I rated...
Login or Create an Account to see details.
Manager
ROI / Cost (care and feeding)
For the most part, we are very happy with the solution. I wish that the product were a little bit...
Login or Create an Account to see details.
Manager
Functionality and Upgrades
We have the most current version of the product right now. The vendor constantly does updates.
Login or Create an Account to see details.
Manager
Implementation and Training
The vendor is good about training. If we need training, the vendor is willing to do it. I can call...
Login or Create an Account to see details.
Manager
Functionality and Upgrades
There are functions in the system that we are not able to use, and I don’t like that.
Login or Create an Account to see details.
Manager
Relationship
The vendor tries to be proactive, but I have reached out to the vendor because I need to purchase...
Login or Create an Account to see details.
Related Reports View All Reports
Advanced Filters
Featured Reports
Preferences
Related Blogs
Who Is in Control of EHR Satisfaction?
The Small Practice Ambulatory EMR/PM Market Today
Do We Really Need to Build New EHRs?
EHR Usage Studies Should Be Based on Optimized EHRs
Research in the Orthopedics Market