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Greenway Health Intergy EHR/PM - Small Practices
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Subject Expert
Aaron Gleave
Research Director
Commentary Summary
User Commentary
Manager
We have been using the solution for years, so it is almost secondhand to us at this point. As far as...
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Manager
The platform's practice management and scheduling parts haven't changed much since we first got...
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Manager
I know that the solution has some programs and things that we don't use, so I am not very familiar...
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Manager
One major complaint that I have with Greenway Health is that if there is something new that I want...
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Manager
We have been disappointed in the services. The staff comes and goes, and there is no consistency.
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Manager
The advancement in the product is keeping up with healthcare changes. We feel that Greenway Health...
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Manager
The reporting is not as robust as I would like it to be. In fact, Greenway Health charges us for...
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Manager
I like how simple the product is. It is a basic, easy-to-use system that anyone can pick up on. I...
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Manager
Greenway Health's billing piece is not the greatest.
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Manager
We absolutely love Greenway Health's system. It probably does much more than we even know it is...
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Manager
We haven't had a lot of formal training on the system, and I think that has been our downfall. I am...
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Manager
We are usually the ones that reach out to Greenway Health. We have a fantastic representative, but...
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Manager
My providers are not happy with Greenway Health's solution at all. It is not made for a specialty...
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Manager
Greenway Health will charge for everything and nickel-and-dime us to death. We think the product...
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Manager
We waited over a year for one update. The vendor will tell us the update is coming, and we wait and...
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Manager
With Greenway Health, there are some problems, so I am hesitant with Greenway Health. I know they...
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Manager
The people are so nice at Greenway Health. They aren't always able to give me any kind of support...
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Manager
The system has several issues. First, we can't fax out of it. We need a third party; that is...
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Manager
Greenway Health needs to improve their customer service response time. Occasionally, we are on hold...
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Manager
I would consider buying Greenway Health's system again only if we didn’t have any other options. We...
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Manager
The pricing for Greenway Health's system is pretty standard, and we don’t get nickel-and-dimed. They...
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Manager
We have issues with Greenway Health's system sending us information that is supposed to go somewhere...
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Manager
When Greenway Health does upgrades, they tell us general jargon about what they are upgrading, but...
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Manager
All our staff members can use Greenway Health's system fine. If we have to figure something out, we...
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Manager
I recently had an issue with a service person from Greenway Health. When I asked for help with...
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Manager
The training for this system is easy because it is an easy product to use.
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Manager
We did a lot of redundant work with our old methods. With Greenway Health's product, we have cut...
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Manager
When I was first looking at Greenway Health, I thought that their product would reduce overhead and...
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Manager
Greenway Health’s customer service people are straight shooters with anything I need. They are...
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Manager
For a basic customer who is computer savvy, the system is user friendly. We only have to click a...
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Manager
When we start anything new, we want to make sure that the training is done well. We want to make...
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Manager
The setup for the billing piece was huge. In the beginning, Greenway Health warned us that the...
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Manager
We have been looking at moving because the solution isn't super user friendly for physicians. We...
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Manager
Greenway Health has been late on the eCQMs. They haven't done what they have promised. They had a...
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Manager
Greenway Health has nickel-and-dimed us. The solution isn't all-inclusive, even though we wish that...
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Manager
Greenway Health doesn't treat us like valued customers. We have been with them for a while, but they...
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Manager
There are always hiccups and other things that are left after the implementation process. After a...
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Manager
We would like a database where we can securely and easily exchange information with other providers,...
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Manager
Greenway Health's service is good. That is why we stay with them. We get notifications over email...
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Manager
The system is pretty easy to use. I have spoken with other offices who have different software that...
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Manager
When I need anything from Greenway Health, they are pretty on top of it.
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Manager
If we want one little feature that we feel should be included, Greenway Health is going to charge us...
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Manager
We have been able to get the system hooked up with our local IPA, which is able to get labs sent to...
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Manager
There were talks about switching away from the solution because the vendor wasn't initially flexible...
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Manager
This solution is the only EMR that we know. We looked at other EMRs to get a better understanding of...
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Manager
The services that we receive don't change from month to month, but our bills do. That doesn't work...
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Manager
I am implementing something right now, and I have basically just been given it. No one has shown me...
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Manager
I can buy training hours, but I don't understand why I have to do that. Greenway Health lacks...
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Manager
We always try to get into a session called tips and tricks with Greenway Health. A lot of the time,...
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Manager
The solution's overall quality is excellent. That is why we put up with some of the vendor's...
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Manager
Even though we are a hosted solution, when the server goes down, we don't receive any communication...
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Manager
The vendor's executives are always willing to help us and get things figured out. My account...
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Manager
When we were going to the EMR, Greenway Health was pretty on point with all the information we...
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Manager
Greenway Health has new ideas on their website, and I frequently see Greenway Health implementing...
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Manager
Greenway Health gives us pretty good web support. With phone support, sometimes we are just on hold...
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Manager
Every time I log into Greenway Health's dang website, I have urgent messages and emails out the...
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Manager
Our doctors have more of a hands-on, personal touch approach. They are really not into the...
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Manager
There have been some struggles. For the most part, Greenway Health is a good company, but we have...
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Manager
I like the chat that Greenway Health offers on the website whenever there are any issues. Usually, 7...
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Manager
Occasionally, I will have an issue with Greenway Health that I can’t resolve with them, so I go...
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Manager
It is a difficult pill to swallow when we feel like we know we are right, but customer service is...
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Manager
Greenway Health's software tends to be an à la carte deal. They will give us practice management...
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Manager
The doctors were feeling nickel-and-dimed to death, and they just wanted to go with something that...
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Manager
The one thing I am not happy with is Greenway Health's support. They say that if they provide us a...
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Manager
I haven’t used another system, so I don’t have anything to compare Greenway Health's solution to. It...
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Manager
We get a lot of emails and updates from the vendor. They are responsive in a reasonable amount of...
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Manager
There are a few things we can’t figure out with the system. Some things within the scheduling system...
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Manager
I love the new town hall meetings. Communication is key. Greenway Health discusses what is coming in...
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Manager
Greenway Health doesn't nickel-and-dime. There is value. Greenway Health does a good job of helping...
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Manager
I have recommended the system several times to other offices. I had a colleague who asked about the...
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Manager
We actually paid to have someone come on-site to train us. As a result, the transition was really...
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Manager
The ongoing support from Greenway Health is amazing. We have used other practice management systems....
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Manager
Communication is key. It needs to be a priority on both ends. Greenway Health is a very busy place....
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Manager
I communicate with my main contact from Greenway Health. I communicate with the person every day. I...
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Manager
Greenway Health's system is user friendly and easy to train on. I wish that I could do a bit more...
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Manager
We had an initial learning curve with the system, but other than that, things have gone pretty well....
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Manager
My only complaint is that we had to heavily customize the product. The solution is geared more...
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Manager
The product works really well with the other things that we are integrating. It has a component that...
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Manager
When we call the vendor's support with questions because we can't find answers ourselves, they are...
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Manager
The vendor doesn't charge us for every little thing. My only complaint is that their charges come in...
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Analyst/Coordinator
The solution's new features don't function the way that we were promised that they would. There are...
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Manager
The vendor has offered training on the EHR and PM sides of the solution, and they have been there...
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Manager
The vendor has delivered new technology over the years. All of the implementations and things that...
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Manager
I would tell others that the product is easy to use and navigate. If someone were part of our same...
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CEO/President
A lot is being implemented in the next year because of the regulatory requirements that Greenway...
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CEO/President
The ease of use is the product’s strength. Navigating through the chart is easy. The system is not...
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CEO/President
The vendor can definitely improve in terms of having more integration or being able to integrate...
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Manager
Our partner hospital uses a different system, so we won't be using this solution anymore.
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Manager
I know that the solution can do some of the things that our third-party vendor does, but it can't do...
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Manager
I can find the resources that I need to help me maybe one out of ten times. I usually call and ask...
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Manager
Greenway Health works well for us. I am really confident in their product. All of the work that we...
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Manager
We lack confidence in the work that the vendor does on the PM side of things. We feel like that work...
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Manager
The solution is pretty easy to train people on, and there are a lot of training resources that we...
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Director
Our local hospital has an affiliation with another vendor and with that, they will allow us to move...
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Director
I feel like the vendor does nickel-and-dime us a lot. I would like to have ongoing training without...
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Director
The vendor's strength is their support, hands down. The support people are always available and they...
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Director
It is very cumbersome to adapt forms to the individual provider.
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Manager
We are very satisfied with the system. It does so much. We have had it for quite a while now, and we...
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Manager
The system is great for running reports. Our biller runs various reports for insurance purposes, and...
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Manager
We are very satisfied with the quality of the product. Every time there is an update enacted, there...
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Manager
In terms of the product functionality meeting our needs, one of our doctors sometimes thinks things...
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Manager
Usually, when we meet Greenway Health’s technical support or call the help desk, we have no...
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Manager
One thing that could be addressed is the price. Cost can be an issue, especially for small...
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Manager
We just got an email or a letter saying that rates are going to be going up quite substantially. We...
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Manager
The vendor does keep their promises, and I have not had any major issues with them. The one issue...
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Manager
If Greenway Health worked on several aspects, then I could give them the highest score easily. There...
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Manager
We may be transitioning away from Greenway Health. There was a change in management. But the...
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Manager
I let the upgrades come out and be out for a while. That way, when I call Greenway Health’s support,...
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Manager
If I do not like something in the product and tell Greenway Health, they take it well. If I call...
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Manager
Greenway Health’s support is fantastic, but I also pay for it. If we call Greenway Health on the...
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Manager
We never have any unexpected charges. There is a charge for everything that I call and ask about. I...
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Manager
I love our EHR. I have worked with others, but I really like how ours is laid out and what it does....
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Manager
Greenway Health’s training is very specific. It is easy to learn and use all the way around. The...
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Manager
We have to pay for interoperability with Greenway Health, but everybody wants it. For the most part,...
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Manager
In the past, Greenway Health had a piece that could automatically look up whether a patient has...
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Manager
There are a lot of pieces of Greenway Health's software that I would have if they did not cost so...
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Manager
Greenway Health’s billing support department needs a lot of work. We had an issue that did not get...
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Manager
I like our current salesperson from Greenway Health. Salespeople come and go, but not so much...
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Manager
Greenway Health does get us information about new technology and rules, but whether the information...
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Manager
Greenway Health is sometimes a little slow to respond when we have an issue or put in a request....
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Manager
I wish Greenway Health would give us up-to-date analytics and MIPS information sooner. They tend to...
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Manager
We have a package deal with Greenway Health for the maintenance of our computers and most of our...
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Manager
Greenway Health doesn't do a lot of training for their updates. They tell us what the updates are,...
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Manager
We know how to use the system, and we didn't have a hard time adjusting to it. We haven't had much...
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Manager
One of my pet peeves about Greenway Health is that they nickel-and-dime us for everything. They will...
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Manager
Greenway Health needs to work on their business relationships with the offices that they work with....
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Manager
Greenway Health could do a better job of improving their software. We don't have a lot of patients...
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Manager
We have had all kinds of glitches with doctors being able to see immunization records, vitals, and...
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Manager
We are looking at other EMRs, but changing EMRs is a really big move. However, if we could find a...
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Manager
When we do upgrades, Greenway Health only gives us a PDF to go over. They offer training, but their...
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Manager
I don't feel like Greenway Health keeps their promises. They were going to merge Prime Suite and...
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Manager
Sometimes, I find that I know more than Greenway Health's techs do because I have been an end user...
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Manager
Greenway Health is proactive, but they aren't very helpful. For example, when the Cures Act came...
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Manager
Greenway Health is awesome. They generate forms for me and are very helpful with audits. When I need...
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Manager
Our onboarding process was a struggle and a disaster. It was not well organized. Greenway Health...
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Manager
We had to take on more expenses and put some things in place to get our revenue and accounts...
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Manager
Some of our forms didn't roll over into this solution. We had to hire an outside team to assist us...
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Manager
I make sure that we meet with Greenway Health regularly to resolve as many issues as we can. We keep...
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Manager
I don't think that Greenway Health was with us long enough to train us, particularly on the revenue...
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Manager
The more work we do with this solution, the better it is for us. The quality of the vendor's phone...
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Manager
Everything has a charge with Greenway Health. For example, we only have a certain number of licenses...
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Manager
Greenway Health's tech support people are pretty good at helping us with integrations. They are...
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Manager
Users can get where they need to go in the solution, but it isn't always easy. Greenway Health...
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Manager
I don't think we would go with Greenway Health's solution if we were to start over again. It just...
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Manager
Over the years, Greenway Health has told us that many things in their charting were going to change...
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VP/Other Executive
The system is not very efficient. Doctors have to spend an inordinate amount of time monkeying with...
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VP/Other Executive
We were promised a lot that wasn't delivered. For example, the vendor told us we could use Apple's...
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VP/Other Executive
The training is really basic, boring, and repetitive. At the end of every task, the system says to...
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VP/Other Executive
The solution is really expensive. Even in the mainstream, there are more economical models out...
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Manager
In terms of the solution's ease of use, it is easy to train people on how to use it. I have never...
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Manager
When we have a new employee, it takes a lot of work to take people in and set them up. That is time...
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Manager
There are a lot of useful reports in the product, and we are able to get what we need out of just...
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Manager
I feel like the vendor did fine supporting us during COVID-19. We had a lot of emails and contact...
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Analyst/Coordinator
The vendor has the most outstanding support teams, but they don’t notify us in a timely manner of...
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Analyst/Coordinator
I want the vendor to focus on the price-to-value ratio. The vendor does not nickel-and-dime us, but...
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Analyst/Coordinator
The vendor does a really good job with implementations. Their training modules are really great, and...
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Analyst/Coordinator
The vendor isn't as good as they could be about keeping the system updated, but they are trying. If...
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Analyst/Coordinator
The vendor keeps 99.4% of their promises. Rarely, we get something that isn't quite what we wanted.
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Manager
I wasn't in on the decision to purchase the system. My organization purchased it, and I think more...
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Manager
Greenway Health should have talked to specialists and had a template for certain specialties. We had...
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Manager
With Greenway Health, we are missing out on vendor relationships and guidance. We are looking at...
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Manager
It is important for us to be able to easily contact patients because of their hesitancy to enter the...
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Manager
We receive little updated or new training from Greenway Health. They host webinars, but many of them...
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Manager
Support issues take a great deal of time. Office staff members have to spend a great deal of their...
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Manager
There are helpful components with Greenway Health that we would recommend to peers, but we would...
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Manager
We like the Greenway Health system very much. A couple of hospitals are trying to coerce us to go to...
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VP/Other Executive
I wasn’t involved in the decision to buy the product, but I don’t think I would purchase it again if...
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VP/Other Executive
We had someone in billing recently leave that person's job, and I envision hiring someone in billing...
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VP/Other Executive
I rate the vendor a little low for the product's ease of use. When the doctors talk to me, they say...
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VP/Other Executive
COVID-19, in terms of support, has really not affected the vendor. I know people are working from...
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VP/Other Executive
The look of the product hasn't changed since I got here many years ago. The system looks like...
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Manager
Greenway Health’s product is good, solid software. But the vendor could work on making their service...
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Manager
The EHR is an impediment to creating an efficient work environment. I need the EHR to create a more...
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Manager
The PM side of the software does a pretty good job. It is pretty decent. That is the first thing we...
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Manager
Greenway Health told us that they were coming out with a brand-new software called Project Polaris,...
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Manager
Greenway Health charges us for everything. And the system is not cheap. Small practices need...
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Manager
I don't know how much we pay for this system, but I do know that it is not cheap. Even if the system...
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Manager
Greenway Health has been really good about supporting us through the COVID-19 pandemic. We haven't...
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Manager
The vendor can do anything that they say they can do. The only issue I had was that my salesperson...
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Manager
We have a few issues with the system. I hate the communication between our state vaccine registry...
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Manager
This product's integration is kind of an issue. There are a couple of other things that are also a...
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Manager
So far, we are not planning to go to another vendor. Hopefully, Greenway Health will fix my...
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Manager
We would buy this product again. We like it. Greenway Health's customer service was better than any...
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Manager
I feel like Greenway Health's implementation was better than any implementation that we have ever...
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Manager
Greenway Health has a lot of new technology options. If we want a certain thing, like a tablet, the...
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Manager
We love the vendor's ongoing support. Greenway Health will do whatever it takes to help us. We have...
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Manager
We love this system. Everyone thinks that it is super easy to use. We do recommend the system and a...
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