Greenway Health Intergy EHR/PM - Small Practices Commentary

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Every time Greenway Health sends something saying that they are going to do an upgrade, I find...

Something that spikes me to no end is that we have one scanner in the office, and it's only attached...

There was a change that occurred in the system, and ever since, there have been these little lags in...

If a larger company were looking for an EHR, and they did some research and got down to Greenway...

The one thing I'd ask Greenway Health to prioritize that would have the biggest impact on us right...

Greenway Health is very good about sending updates, so we get different versions and enhancements,...

It's definitely easy to get in touch with tech support when we call Greenway Health. However, there...

For stuff that Greenway Health comes up with, we definitely feel like we get nickel-and-dimed if we...

I would buy Greenway Health Intergy EHR/PM again, especially for a small practice. It's very user...

There are some good people at Greenway Health, but I don't know if there is anything on the EHR side...

Greenway Health could cater their training to the type of practice that an organization is. When we...

Greenway Health purchased three products and sunset one, and they talked about a development plan...

There have been many promises from Greenway Health throughout the years of things they were...

We would like Greenway Health to continue to develop their product without relying on third-party...

Prior to Greenway Health's solution, we really did not have a training program for our staff, and...

I would recommend Greenway Health's solution for a smaller organization like ours. It is very simple...

For now, as we transition to ambulatory and primary care services, we are focused on upgrading and...

From a cost perspective, the solution was a good decision for our organization. We were already...

Greenway Health needs to simplify their implementation process. It requires an all-hands-on-deck...

Greenway Health needs to improve its customer service by providing more knowledgeable and capable...

The EHR has some usability challenges and could be more user-friendly, though that seems common...

Initially, we had a very intensive go-live process. The people that we were working with at the time...

My needs are pretty minimal in healthcare, but the solution is basically like a tablet and a chisel;...

I wouldn't say Greenway Health’s service is proactive. They do generic emails, and if we read them,...

We have been billed for services that we are not even using with Greenway Health. There are things...

When it came to implementation and training, Greenway Health wasn’t here. They really just dumped...

Initially, my organization’s goals were to have Greenway Health Intergy EHR/PM support all aspects...

I wouldn’t buy Greenway Health Intergy EHR/PM again. It doesn't do anything that I need it to, and...

The system has an old-school general interface. That is hard to work with. The system's back end is...

We get a lot of emails from Greenway Health telling us about a lot of things that we just don't care...

One of our main issues with Greenway Health is that they make a lot of promises that they don't...

Greenway Health likes to nickel-and-dime. Recently, we tried setting up some back-end data things...

Greenway Health's upgrade process isn't really a problem. Greenway Health handles upgrades well....

The vendor has made a lot of promises about how the system will work, and they have never come...

When I reach out to the vendor, I get a response quickly. I might not get a solution, but I will at...

We have third parties who need access to data in the system, and Greenway Health wants to charge us...

Greenway Health has a portal that will tell us when the system is having issues, but we have to log...

We have been stung a few times by Greenway Health promising new technology that never came out....

Overall, the system is okay. It is user-friendly. I just think I would like to see better reporting...

What is going well with the system is the add-ons, like AI and ProviderFlow. We are able to do...

Greenway Health does not avoid charging for every little thing. They charge us for AI and ProviderFlow....

When there is going to be some major upgrade or something that will majorly change something, it...

This solution does what we need and what the vendor said it would do. I don’t see that changing.

Our initial training for the solution was good. We don’t get more ongoing training, but Greenway...

The system has been bought out several times since we started using it, and with the acquisition,...

The solution is part of our long-term plans for now because we don't have the expenditure right now...

There are a few things that the solution doesn't interface with, even though it has gotten better...

Greenway Health nickel-and-dimes for every little feature. For example, I wanted to restructure a...

The solution is okay, but it could be better. We have been having some consistent delays with it. We...

Greenway Health should have a representative assigned to our account who is accessible. I have...

Greenway Health keeps us updated. They have town halls and meetings, but I feel like our salesperson...

There is always stuff out there in courses and training. The issue is just about me needing to...

Greenway Health Intergy EHR/PM is good. It works in terms of being able to input my visit notes. It...

Greenway Health Intergy EHR/PM is getting to the point where it is almost unaffordable. It has...

The only way we can get training for Greenway Health Intergy EHR/PM is to go online and take an...

In terms of integration, I have a lot of trouble with other insurance companies. They want to get...

Greenway Health definitely does not avoid charging us for things. It just feels daunting because we...

Greenway Health needs to make the solution look more modern. It still looks pretty aged. I heard...

I like the product overall. There are some things here and there, but we can only add so much...

I would love Greenway Health to update the vaccines in the solution. They just need to have a...

Greenway Health’s executive team listens. I spoke to an executive on the phone once. That doesn't...

I didn't have a good time with a particular implementation. We didn't get any training from Greenway...

The ease of use for the solution isn't the greatest. It is a lot for new users to learn how to...

The encounter-form generator in the solution is very bad. It is very hard to use and very...

The three best things about the solution are claims control, practice analytics, and Greenway...