Greenway Health Intergy EHR/PM - Small Practices
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User Commentary

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Director

Service and Support

We expected to have a little more engagement with the people from Greenway Health. Over time, we...

Nov 2022
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Director

Technology

My disappointment in the sales process is in regard to the upgrade to the secure cloud. The secure...

Nov 2022
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Director

Sales and Contracting

The discussions with Greenway Health during the implementation of their product made it seem like...

Nov 2022
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Director

Functionality and Upgrades

For the most part, Greenway Health’s product is reliable at this point. We are experiencing some...

Nov 2022
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Director

ROI / Cost (care and feeding)

We would not buy the product again, so we would look at a different product given the opportunity....

Nov 2022
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Director

Functionality and Upgrades

We decided to implement Greenway Health’s product even though the EHR was not fully developed, and...

Nov 2022
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Director

Service and Support

The current owner of the Greenway Health product has been a bit better than others in the past with...

Nov 2022
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Director

Implementation and Training

Greenway Health has a document containing the training pieces of the product, and to a certain...

Nov 2022
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Director

Relationship

I am fairly optimistic that the telehealth service from Greenway Health will pan out to be something...

Nov 2022
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Manager

Lessons Learned

The system's flow sheet is nice; I do like that. We are beginning to understand the system better....

Nov 2022
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Manager

Functionality and Upgrades

We are cleaning up a lot of errors in the system that we created in the beginning. We have finally...

Nov 2022
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Manager

Lessons Learned

Greenway Health has their help line, and if I call in and ask a question, for the most part, the...

Nov 2022
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Manager

Functionality and Upgrades

Greenway Health's system is on the cloud, so they do upgrades routinely, and they send out more...

Nov 2022
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Analyst/Coordinator

Service and Support

When we call and try to get help from Greenway Health, they are available, but a lot of the vendor's...

Nov 2022
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Analyst/Coordinator

Functionality and Upgrades

Greenway Health needs to make their product more user friendly in terms of giving more ability to...

Nov 2022
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Manager

Relationship

We had an upgrade that took much longer than it was supposed to. The vendor doesn't come through...

Oct 2022
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Manager

Functionality and Upgrades

We don't have any problems with the product's ease of use, and the product rarely has downtime....

Oct 2022
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Manager

Service and Support

I am not happy with Greenway Health's service. The vendor took our service overseas. When I call...

Oct 2022
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Manager

Service and Support

When I have pain points with the system, Greenway Health will usually fix those issues pretty...

Oct 2022
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Director

Future Outlook

The main reason we are leaving Greenway Health's system is integration. We are transitioning to a...

Sep 2022
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Director

Sales and Contracting

Greenway Health does not keep all their promises. There are things on the road maps that the vendor...

Sep 2022
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Director

Interfacing and Integration

We need more integration, especially with specialty systems. Intergy EHR doesn't work well for...

Sep 2022
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Manager

Functionality and Upgrades

The product would better suit our needs as a specialty practice if the EHR was truly specific to our...

Sep 2022
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Manager

Lessons Learned

We would just like to see the vendor add more specialty-specific functionality. It seems like the...

Sep 2022
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Analyst/Coordinator

Service and Support

I used to be a huge fan of the vendor's communication and the customer service representative...

Aug 2022
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Analyst/Coordinator

Relationship

I like the collaborative nature of Greenway Health; at this stage of the game, it seems like the...

Aug 2022
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Analyst/Coordinator

Functionality and Upgrades

Fixes to global issues are pushed out to end users in a less than timely manner, and when a global...

Aug 2022
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Manager

Service and Support

When we call in, the vendor is very helpful. Greenway Health has a customer portal, so if we want a...

Aug 2022
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Manager

Functionality and Upgrades

We mainly use Greenway Health’s system for the billing aspect. The system is simple to use and very...

Aug 2022
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Manager

Sales and Contracting

Greenway Health doesn't make any promises; their salespeople make the promises, and the salespeople...

Aug 2022
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Manager

Functionality and Upgrades

One thing Greenway Health could improve on is the system’s idleness. If the system sits idle for a...

Aug 2022
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Manager

Functionality and Upgrades

My physicians save changes, and the changes go into a basket in the system. If the physicians need...

Aug 2022
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Manager

Functionality and Upgrades

Greenway Health has a good PM system. I especially like the revenue cycle side. I like that I can...

Aug 2022
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Manager

Functionality and Upgrades

The EHR gets lots of complaints from our doctors. The documentation templates aren’t user friendly....

Aug 2022
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Manager

ROI / Cost (care and feeding)

Greenway Health definitely nickel-and-dimes us. One example that drives me crazy is that we pay for...

Aug 2022
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Manager

Implementation and Training

The person who originally set up our system has left and is no longer here, so I am struggling to...

Aug 2022
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Manager

Functionality and Upgrades

The system's notes and the different things like those work really well. I wish there were a...

Aug 2022
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Manager

ROI / Cost (care and feeding)

I tried to change the audio file for the voice message that goes out, and Greenway Health was going...

Aug 2022
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Manager

Relationship

Greenway Health doesn't ever communicate about technology, but maybe that is just my experience. I...

Jul 2022
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Manager

Functionality and Upgrades

Overall, things have been good with Greenway Health. When we compare now with how things were years...

Jul 2022
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Manager

Technology

Lately, things have been slow; I don't know whether that is because of over usage of satellites or...

Jul 2022
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Manager

Service and Support

The support team has been good. We don't have any problems with the team. I use a lot of the...

Jul 2022
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Manager

Lessons Learned

If I were speaking to a peer about Greenway Health, I would tell that peer that the product has been...

Jul 2022
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Manager

Implementation and Training

I don't get any ongoing training from the vendor, but the initial training was wonderful.

Jul 2022
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Manager

Service and Support

Greenway Health's help is really good. The level of service we get is always helpful.

Jul 2022
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CEO/President

Functionality and Upgrades

The actual Greenway Health EHR is a decent system. It is easy for me to use, and it works fine.

Jun 2022
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CEO/President

Service and Support

Greenway Health is terrible at support. I have to call overseas, and the support people cannot...

Jun 2022
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Manager

Technology

We can go into the product and build our own templates and forms for doctors. There are parts that...

Jun 2022
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Manager

Functionality and Upgrades

The vendor is supposed to have a big upgrade coming soon, so we are hoping that our satisfaction...

Jun 2022
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Manager

Relationship

Generally, the vendor lets us know when something has stopped working or when they realize that...

Jun 2022
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Manager

Relationship

The vendor initially offered a certain type of customer support, and then when they got bought out...

Jun 2022
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Manager

Interfacing and Integration

There is a way that we can send information in the product to other places, but that isn't very user...

Jun 2022
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Manager

ROI / Cost (care and feeding)

There are some things that we would like to have in the system, but we aren't going to pay the...

May 2022
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Manager

Functionality and Upgrades

We haven't had any particular issues with the system. As long as it functions and does what it needs...

May 2022
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Manager

Implementation and Training

The vendor doesn't provide us with training, even if we ask for it.

May 2022
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Manager

Service and Support

I wouldn't recommend the product to others because of the vendor's support. The vendor's phone...

May 2022
||
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Director

Functionality and Upgrades

Some physicians don't like the Intergy system because it isn't user friendly on the provider side....

May 2022
||
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Director

Functionality and Upgrades

Greenway Health's PM side of the system is amazing. I love it. It does have issues, but every PM...

May 2022
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Director

Service and Support

The best thing that Greenway Health offers is their support. The support people are always very...

May 2022
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Director

Relationship

The vendor is doing several different things and pulling the customers on board to make changes for...

May 2022
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Director

Implementation and Training

The vendor has instituted some things with the product. They have a new health feature that is much...

May 2022
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Analyst/Coordinator

Functionality and Upgrades

The EHR could be a little better in functionality. It is not perfect, but it is workable, and I have...

May 2022
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Analyst/Coordinator

Service and Support

We have regular meetings with our representative at Greenway Health where we are able to learn from...

May 2022
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Manager

ROI / Cost (care and feeding)

We are getting rid of all of Greenway Health's products, and we are going with an entirely different...

May 2022
||
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Manager

Implementation and Training

We don’t get training from the vendor. If we want training, there is an additional cost.

May 2022
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CEO/President

ROI / Cost (care and feeding)

The vendor does avoid charging for every little thing, but we are on the cloud version of the...

May 2022
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CEO/President

Functionality and Upgrades

The providers and staff members find the system extremely easy to use. The system is intuitive, and...

May 2022
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CEO/President

Technology

The training on the system was fine. Moving from a server-based system to a cloud-based system...

May 2022
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CEO/President

Implementation and Training

We don’t get a ton of information about upgrades on the product and new tools. The vendor kind of...

May 2022
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CEO/President

Relationship

I never talk to the vendor executives about the system. We rarely interact with anyone at the vendor...

May 2022
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CEO/President

Functionality and Upgrades

I would like the vendor to provide a free indicator tool for providers that would allow patients to...

May 2022
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Manager

Relationship

We have a really good client support person who advocates for us.

May 2022
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Manager

Relationship

There are a lot of features in Greenway Health's system that are cumbersome or just don’t go in a...

May 2022
||
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Manager

Functionality and Upgrades

We don't have any glitches with the product. We don't have any downtime. I don't have any...

May 2022
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Manager

Implementation and Training

Whenever the vendor does upgrades, they are always done after hours. The upgrades don't ever...

May 2022
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Manager

Service and Support

The vendor’s support people have great turnaround times that are no longer than a day or even 30...

May 2022
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Manager

Service and Support

In the past, when we had a problem, we could just call Greenway Health’s support. But the support is...

May 2022
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Analyst/Coordinator

Implementation and Training

The solution is easy to use and easy for me to train new people on. When I first got this job, the...

May 2022
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Analyst/Coordinator

Functionality and Upgrades

The layout of the Greenway Health EHR is very different from other EHR systems I have used. There...

May 2022
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Analyst/Coordinator

Relationship

My team at Greenway Health is excellent. From the trainers to the administration to the support...

May 2022
||
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Manager

Functionality and Upgrades

We were told that the system could do certain things, but it isn't able to do those things the way...

May 2022
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Manager

ROI / Cost (care and feeding)

We have to pay for anything that we add to Greenway Health's product. The system isn't just a...

May 2022
||
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Manager

Functionality and Upgrades

One of our departments loves Greenway Health's system because it has made their job extremely easy.

May 2022
||
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Manager

Functionality and Upgrades

I would like to see some improvement in the reporting that we can pull out of Greenway Health's...

May 2022
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CEO/President

Functionality and Upgrades

The product has the potential to improve the quality of care for patients. Right now, it takes...

Apr 2022
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Manager

ROI / Cost (care and feeding)

Certain training is included, but other training involves a separate cost, and that is a little...

Mar 2022
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Manager

ROI / Cost (care and feeding)

I feel positive about the product. It is very easy to use and learn. It has fairly decent EHR and...

Mar 2022
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Manager

Implementation and Training

For training, Greenway Health has tutorials available. They train us on how to chart note templates,...

Mar 2022
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Manager

Sales and Contracting

With the system, we pay per license for each provider that we have. If we are ever in a scenario...

Mar 2022
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Manager

Implementation and Training

I was not impressed with the vendor's training at all. I asked some specific questions about...

Mar 2022
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Manager

Functionality and Upgrades

I am pretty happy with Greenway Health's system. I don't have any problems with it. The system is...

Mar 2022
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Manager

Functionality and Upgrades

In Intergy EHR, it is fairly easy to track things, like labs or tracking patients. That process is...

Jan 2022
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Manager

Future Outlook

I am frustrated with Greenway Health's system, and I am hoping to replace it. We hate Greenway...

Jan 2022
||
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Manager

Service and Support

Greenway Health has progressively gotten worse. At first, we liked them, but their customer service...

Jan 2022
||
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Manager

ROI / Cost (care and feeding)

Greenway Health nickel-and-dimes us for everything. If want to be able to ePrescribe our controlled...

Jan 2022
||
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Manager

Service and Support

Greenway Health’s communication is badly lacking in terms of upcoming upgrades and things like that....

Dec 2021
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Manager

Functionality and Upgrades

We sometimes experience little glitches in the system, but those are getting better. The product...

Dec 2021
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Manager

Functionality and Upgrades

We like the system. It is user friendly and very customizable. Our staff likes it and doesn’t have...

Dec 2021
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Manager

Future Outlook

We are satisfied with the solution. I know that there were a lot of people that jumped ship from it....

Dec 2021
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Manager

Relationship

I am usually the one that has to initiate executive involvement with Greenway Health. Greenway...

Dec 2021
||
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Manager

Service and Support

Greenway Health takes longer to resolve our issues than they used to. I don't think that they have...

Dec 2021
||
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