Greenway Health Intergy EHR/PM - Small Practices Commentary
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Subject Expert
Chris Clune
Research Director
Commentary Summary
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User Commentary
Operations, Product
Setting the system up is really complicated and difficult. If we have a new employee, we have to go...
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Product
If we are in one section of the system, we can't just click on the patient's name and go into the...
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Operations
I didn't get any formal training for the system, and I'm dissatisfied because I'm still learning,...
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Product
For taxes, I need to print out how much money I paid people in 2024, but the system won’t allow me...
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Operations, Product
If we go on Greenway Health’s website, they have something where we can create suggestions. There...
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Relationship
Greenway Health makes pain points. Every once in a while, somebody at our organization will have a...
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Product
Greenway Health’s reporting doesn't make any sense and is not customizable. Since I can't customize...
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Relationship
Greenway Health’s customer service team knows nothing and is the absolute worst. Their first-level...
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Product
The system is basically one level up from a DOS-based system. In the system, each doctor or provider...
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Relationship
Sometimes when I call Greenway Health or when I get somebody on the phone from customer service,...
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Relationship
Greenway Health was not proactive at all in regard to the Change Healthcare problem, so I didn't...
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Culture, Loyalty
I would prefer it if we had just one vendor versus having to have two separate systems and a bridge....
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Product, Value
Once we get used to the system, it is not hard. It is a very integrated system, and it gets the job...
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Product
We use a third-party solution to transfer information from the EHR to other systems, and that is...
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Relationship
One person at Greenway Health who does the electronic funds transfer and ERA registration sets us up...
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Loyalty, Value
We picked the product because our previous system disappeared, and this was just the next product in...
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Product
I would love for Greenway Health to put the date the patient was last seen, so the last billing...
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Relationship, Operations
I know Greenway Health does updates, but I can't say the last time they did an update unless there...
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Product
Because we have been using the solution for such a long time, we have the comfort of knowing the...
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Relationship
Greenway Health has a nice website that I can go to if we are having issues with the solution to see...
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Loyalty
The solution is not friendly with different connections, so it is sometimes difficult to attach...
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Relationship
We don't see Greenway Health in our area. I have been in this job for years, and I haven't ever seen...
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Product
The templates are my biggest concern with the solution. They are not made for our specialty. They...
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Product
The appointment scheduler is much better in the Intergy platform than it was in Prime Suite. It is...
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Relationship
I have noticed an improvement with the support from Greenway Health. That has gotten better over the...
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Loyalty, Product
We were forced to switch from Prime Suite to the Intergy platform by Greenway Health several years...
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Value
The whole money situation is difficult. Greenway Health charges for everything. Paying for every...
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Value
Greenway Health doesn't avoid charging for every little thing. Everything we add or ask about has a...
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Product
Greenway Health's system meets our needs. I like Greenway Health's PM side and billing side of the...
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Relationship
On the support side, I give Greenway Health top ratings every time because anytime I have a problem,...
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Loyalty, Value
Currently, Greenway Health hasn't delivered anything new that boosts certain specialties. I need a...
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Operations
Greenway Health's training rates in the middle of the road. There are two ways to get training. One...
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Product
Greenway Health's system needs to be easier and more intuitive. It is extremely difficult and...
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Culture, Value
When we lost a provider, I wanted to see whether that provider's license could be taken off because...
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Relationship
At the beginning of our relationship with Greenway Health, the customer service was second to none,...
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Relationship
We have a go-to person at Greenway Health, and every time we get frustrated with a tech support...
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Relationship, Operations
The vendor has an 800 number where we can get a live person who will answer the phone, but we can't...
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Relationship
The vendor's tech support is a joke. Frequently, the vendor's tech people will email us back in a...
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Loyalty
I wanted us to switch away from the system, but I almost had a mutiny on my hands because of the...
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Value
Greenway Health charges for every little thing. We were just notified of a price increase that will...
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Relationship, Operations
We had an issue where trying to do a certain task in the system would kick us out completely, and...
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Operations
We had terrible training and onboarding for the system, but Greenway Health has a program where...
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Relationship, Operations, Product
The system had a problem with interfacing with our moderately complex lab because the vendor didn't...
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Relationship
The system couldn't do some interfaces that we needed, so we turned to Change Healthcare to help us...
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Relationship, Value
Part of my problem with the vendor is that they aren't listening very well to organizations with our...
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Relationship, Operations
We don't get any training from Greenway Health. Every time I call them with a question, they tell me...
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Loyalty, Product
Our Greenway Health solution seems to be pretty stable and is working. It is pretty easy to use, but...
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Value
If someone were looking into the solution, I would tell them to do it in the cloud. I think Greenway...
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Relationship
Greenway Health puts banners on their website for notifications, but I don’t have time to log on to...
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Loyalty, Value
We were originally with a different patient intake solution, but it stopped integrating with...
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Value
We added another vendor's solution that does our confirmations to Greenway Health's system, so all...
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Product
Greenway Health could improve the practice analytics. The reporting should be a little more...
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Relationship
Greenway Health could provide a little customer service over the phone instead of having everything...
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Value
Greenway Health's system isn't any more special than any other EMR that I have ever had. The...
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Loyalty, Product
The vendor is the worst. We have ongoing issues with Greenway Health. The product has never been...
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Value
Greenway Health offers a lot of technology, but then the issue is whether we can afford it or adapt...
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Culture
When the vendor says something will work with our practice, they need to make sure that it is going...
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Product
The users seem pretty satisfied, but I think sometimes there are too many clicks.
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Relationship, Product
Greenway Health accommodates our practice and needs. They have so many products that can interface...
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Loyalty
The solution is decent at some things, but the way it does them is pretty clunky. When we made the...
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Loyalty, Operations, Product
The system is usable. We are able to train new people on it, but we still have some issues. If we...
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Product
The only way we can find out about problems is if we go to the portal. On the bottom right of the...
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Loyalty, Value
We feel that for the same investment and the same amount of time, effort, and money, we probably...
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Product
There is a lot of repeat work. For example, the system allows us to set up correspondence, and...
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Relationship, Product
If we fit within the exact wheelhouse of what the vendor can do, they are fine. But if we are...
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Relationship
If we do have a problem, the vendor has a portal where I can file tickets. Anytime I call, I get...
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Culture, Loyalty
We have some large examples of promises that were made that were just false, and we aren't happy...
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Culture, Relationship
We are able to make upgrades work most of the time. The vendor had a big issue with the Change...
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Relationship, Product
The vendor has a knowledge center and a university section, but at this point, the information is...
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Operations
The initial training for the product was great, but there is no ongoing training. However, there are...
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Operations, Product
The product is very complicated. There is too much clicking, and we can easily make a mistake. It is...
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Product
The biggest thing with Greenway Health's product is the scheduling process. It is very complicated,...
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Loyalty, Product
Our instance of the system is a little different because we are not a clinical division. We are more...
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Relationship
Every time I have called, Greenway Health has been very kind and helpful in walking me through the...
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Loyalty
Choosing a different vendor than Greenway Health would come down to what our leadership’s needs are....
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Operations
For training, I had to contract with Greenway Health to bring a person out, and that was very...
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Relationship, Product
So far, the Greenway Health system is doing its job. I haven't heard any feedback from the directors...
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Product, Value
The system is an app, and it is weird to me compared to my previous experience. It gets really...
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Operations
I came from another company that also used the Greenway Health system, and it was very glitchy. I...
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Product
I am a little picky. I have used other solutions. Because of the type of facility we are, it makes...
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Value
Whenever we want to add something new to a feature or something, they always tell us they can do it...
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Product
What would increase my satisfaction with the functionality would be easier reporting for the data...
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Relationship
We have a back-and-forth between us, our IT team, and Greenway Health because there seems to be some...
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Culture, Value
An issue we have is that on any given day when we have procedures, we have a pool of different...
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Loyalty, Product
The system is relatively decent, but the number of clicks required is outrageous. There are also two...
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Product
The quality of the system is good, but it could be excellent. But normal people who actually work in...
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Loyalty
We were forced to go from Prime Suite to Greenway Health Intergy, and Greenway Health made Greenway...
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Culture, Value
We get multiple invoices from Greenway Health, so we pay for everything. The vendor charges us for...
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Relationship
If Greenway Health’s vendors have issues, then Greenway Health has issues. We were all in on the...
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Product, Value
In today's society, especially in the medical field, we have been hit with financial increases from...
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Operations
The training from Greenway Health wasn’t as robust as we would have liked, so after we were let...
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Relationship
Trying to get help from Greenway Health is not possible with the way that they do their call center....
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Operations
I want more assisted hands-on training for Greenway Health Intergy EHR/PM. That would make using the...
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Operations
I had an issue with delivering the electronic explanation of benefits to our health system, and...
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Value
There are some things that are very frustrating to deal with in Greenway Health Intergy EHR/PM. For...
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Culture, Value
Our big beef with the company is the billing. On a recent bill, we had a fee we had paid and the...
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Relationship
The billing people are all in India. We cannot understand them, and I'm usually very good with...
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Product
There haven't been any upgrades. The software is really old, and that is fine. We don't really need...
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Loyalty, Relationship
There was a fallout with part of UnitedHealthcare, which owns AARP and does the billing for...
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Loyalty, Value
I don't know that I would buy this product again because I don't have anything else to compare it...
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Culture, Operations
The person who did billing before had done lots of extensive billing. We were not aware that there...
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Operations, Product
The procedures for doing the upgrades in Greenway Health's system are much better than anything else...
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Culture, Loyalty, Value
We get what we pay for. We didn't pay for a Cadillac, so we are not going to drive a Cadillac. When...
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Loyalty
We are leaving Greenway Health's system because its reports aren't the greatest, and quite frankly,...
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Culture, Operations
If I had a say in it, I wouldn't buy the product again. My doctors have told me that they...
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Operations, Product
The system's ease of use depends on the user. Some of our doctors struggle with technology a lot,...
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Culture, Relationship
We recently received a new representative. When we called our previous representative in the past,...
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Relationship
Greenway Health could be more communicative. When I put in a request, it takes them a long time to...
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Product
I have gotten used to the system. I have been using it for many years, and it works for me. I like...
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Product
Integrating things with Greenway Health's system is a real hassle. It is also a hassle to get things...
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Operations
We would like to receive more training from Greenway Health on the use of what we have in the...
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Culture, Value
Greenway Health keeps raising their prices, and they keep adding different fees that we aren't...
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Value
Someone from Greenway Health has called us about the solution, and they wanted to see how we are...
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Product
Greenway Health Intergy EHR/PM - Small Practices captures our outcomes. We can put those in there...
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Relationship
The involvement from Greenway Health varies greatly depending on who I work with. When I am working...
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Loyalty, Product
Interoperability took years. We keep having problems with interoperability, but I don't know whether...
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Product
I think Greenway Health could be better at driving tangible outcomes in the solution. The reports in...
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Loyalty, Product
The solution needs to be more geared toward population health practices. This solution is very...
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Culture, Value
Greenway Health does not avoid charging for every little thing. For example, in the number of...
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Operations, Product
Intergy EHR is not specialty friendly, for the most part. It is very click heavy. We could have used...
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Loyalty, Product
Intergy Practice Management is good. We went with the EHR because of our familiarity with the text...
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Relationship
I don't know who our customer service agents even are with Greenway Health. It would be nice if they...
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Relationship
Greenway Health’s customer service people who we call and speak to all need to be fired. They are...
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Product, Value
The more I use Intergy Practice Management, the more I don't like it. The reporting is awful. There...
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Value
We looked into using our EHR vendor for our practice management system, but they were expensive....
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Operations
The implementation hasn't really affected me, so as far as I'm concerned, it was pretty seamless. I...
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Operations
People need to know that once they are live, Greenway Health doesn't offer any ongoing training....
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Operations, Product
Intergy Practice Management is not user friendly at all. We don't have a whole lot of turnover here,...
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Relationship
I think we have a representative from Greenway Health, but I don't know who it is. I haven't talked...
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Value
I would never recommend Intergy Practice Management to a peer unless I didn’t like that person. I am...
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Culture, Relationship, Operations
To be more successful using any product, an organization has to involve their whole team before they...
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Product
We are still trying to get a couple of things integrated and on board with Greenway Health. There is...
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Relationship
Greenway Health’s ongoing support is sufficient. They send out messages, and they call out to check...
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Operations
Greenway Health does as much as they can when it comes to their promises. I would suggest that...
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Relationship, Value
The vendor’s support is pretty good once we start a ticket, but we have to start the ticket. We...
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Operations
The vendor could provide more in-depth training that is not on a telehealth platform. They probably...
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Product, Value
There have been some gradual improvements in the product, but if I could go with something better, I...
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Relationship, Product
We have had upgrades, but there is not a lot of interaction around those. They just happen. We are...
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Relationship
The vendor doesn’t keep all their promises. We struggle with the vendor at times in terms of...
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Value
We started with our telehealth solution at the beginning of the pandemic, and it was very fast to...
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Relationship
Since Greenway Health's technical support went to India, I haven't even wanted to call anymore. I'm...
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