AdvancedMD EHR/PM - Small Practices
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Aaron Gleave
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KLAS Research Director - Aaron Gleave
 
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User Commentary

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Manager

I would like it if the product would automatically add things such as a hearing test or a visual...

Mar 2022
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Manager

We would like the ability to sign documents electronically. HIPAA forms would be our first priority...

Mar 2022
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Manager

My favorite thing about AdvancedMD is that they are constantly working on perfecting their product....

Mar 2022
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Manager

The EMR and its ease of use are what is making the product work for our practice. I know there are...

Mar 2022
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Manager

AdvancedMD does upgrades all the time. They tell us what they are going to do, but we don't really...

Jan 2022
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Manager

We would have been dead in the water without AdvancedMD.

Jan 2022
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Manager

We had an open ticket for a while that AdvancedMD just couldn't seem to fix. We were finally able to...

Jan 2022
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Manager

AdvancedMD could improve if they focused a little more on communication and a little less on sales....

Jan 2022
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Manager

AdvancedMD changed their scheduler. The scheduler that they had before worked great, but their new...

Jan 2022
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Manager

I have new staff members who haven't had any issues with learning how to use the solution. The...

Jan 2022
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Manager

The solution is very user friendly and easy to learn.

Jan 2022
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Manager

We have ongoing issues with doing CC payments through patient portals. That is the only pain point...

Jan 2022
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Manager

I have received the support that I have needed from AdvancedMD, but I feel bad for them because they...

Jan 2022
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Manager

The biggest problem that I have with AdvancedMD is that when we first started with their solution,...

Jan 2022
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Director

There are always little charges, such as if we add a new location or add another doctor. I...

Nov 2021
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Director

AdvancedMD just did an upgrade, and I hated it at first, but it makes my job more efficient. Now...

Nov 2021
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Director

Sometimes AdvancedMD refers us back to our IT person when there is an issue, and that costs us...

Nov 2021
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Director

I don't want to switch from AdvancedMD's solution. I have used other products before, and this is my...

Nov 2021
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Manager

Our issues have to do with the fact that the AdvancedMD system is hooked to our billing service....

Nov 2021
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Manager

Lately, we have been having so many issues with our bridging. We had a bridge built between the...

Nov 2021
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Manager

AdvancedMD did an upgrade and added extra steps. They took away the ease of finding billing...

Nov 2021
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Manager

Since AdvancedMD’s product is an archaic system, it isn't able to receive all of the information...

Nov 2021
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Manager

Once AdvancedMD implements an upgrade, it tends to have bugs, and the vendor takes a couple of days...

Nov 2021
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Manager

The vendor could improve the product by making the searches a little easier. The vendor should make...

Nov 2021
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Manager

AdvancedMD nickel-and-dimes us for every statement they send out. They nickel-and-dime us for every...

Nov 2021
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Manager

AdvancedMD is hard to get support from. That may be because they don't have many customer service...

Nov 2021
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Manager

One of AdvancedMD’s contact people that I work with is great, and I am super involved with that person....

Nov 2021
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Manager

AdvancedMD actually is really good at integration. We did this integration with a third-party system...

Sep 2021
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Manager

AdvancedMD's solution is very robust. They are continually putting development into the system. When...

Sep 2021
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Manager

Accounts receivable is really challenging. In terms of posting payments and getting data out of the...

Sep 2021
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Manager

AdvancedMD's solution is not easy to use. I recently went through an audit, and when I went into...

Sep 2021
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Manager

AdvancedMD's support team is always extremely supportive. And most of the time, if I call with an...

Sep 2021
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Manager

If we are looking to track outcomes, like how a patient is improving or whatever the case may be,...

Sep 2021
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Manager

There is so much available training in AdvancedMD’s software. They update things continually. They...

Sep 2021
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Manager

I didn’t like AdvancedMD’s text reminders. So we went out and bought a solution for that function...

Sep 2021
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Manager

In terms of getting paid, tracking notes, and tracking the number of times we have had to bill a...

Sep 2021
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Manager

AdvancedMD was just so good at initial training for an EMR company. I loved how they structured the...

Sep 2021
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Manager

The only reason I don’t give AdvancedMD a perfect score on the solution working as promoted is they...

Sep 2021
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Manager

AdvancedMD did a good job with our implementation considering what we had to work with. They have...

Sep 2021
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COO

It doesn't feel like AdvancedMD's support people can answer our questions at times. The person that...

Sep 2021
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COO

The billing portion is good at tracking. That part is AdvancedMD’s biggest strength. It makes it...

Sep 2021
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COO

When we picked AdvancedMD, we were in a time crunch, so we might have gone with a different vendor...

Sep 2021
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COO

AdvancedMD doesn't really integrate very well. There have been a couple of things that we have tried...

Sep 2021
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COO

Our support staff doesn't have alerts for the things that they need to do, like tracking their...

Sep 2021
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Manager

This product is probably going to be part of our long-term plans unless we can come up with a better...

Jul 2021
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Manager

The vendor charges us for every little thing that is not under the scope of what we are paying for....

Jul 2021
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Manager

There are always hiccups with upgrades, but most of the time, the upgrades are seamless. AdvancedMD...

Jul 2021
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Manager

I am not sure whether I would choose AdvancedMD again because of their support team's response time...

Jul 2021
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Manager

Sometimes, when I work late into the evening, everything slows down to a crawl when I am entering...

Jul 2021
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Manager

I would like the vendor to stop trying to sell me things that I don't need. I would like AdvancedMD...

Jul 2021
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Manager

The product is good for the cost compared to what we were paying for our previous vendor. I don't...

Jul 2021
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Nurse

I would choose a different EHR if I were starting over, but at this point, we have invested so much...

Jul 2021
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Nurse

AdvancedMD has done pretty well at keeping their promises. Years ago, they were taking on so many...

Jul 2021
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Nurse

AdvancedMD often charges for every little thing. We have had to add extra services to what we are...

Jul 2021
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Nurse

As far as ongoing training goes, AdvancedMD’s release notes for changes are incomplete and sometimes...

Jul 2021
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Nurse

Setting up the AdvancedMD system to capture MIPS and quality improvement data is a nightmare. It is...

Jul 2021
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Nurse

I see AdvancedMD as meeting most of our functionality needs, but I am in the minority in the...

Jul 2021
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Nurse

The AdvancedMD first-tier tech support is fairly useless, and it is cumbersome just opening a help...

Jul 2021
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Nurse

The integration between AdvancedMD's EHR and PM sides needs to be improved. If we put an alert note...

Jul 2021
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Nurse

AdvancedMD’s patient portal is almost unconfigurable. We can add a HIPAA statement that patients...

Jul 2021
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Nurse

We are able to use AdvancedMD to do most of what we need, but the patient portal is a struggle....

Jul 2021
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Nurse

AdvancedMD really needs to focus on their patient portal and focus on adding features to it, making...

Jul 2021
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Manager

Advanced MD is good at negotiating. They do not nitpick on prices, but some costs might be a little...

Jul 2021
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Manager

For training, I can call AdvancedMD, and they help me through an issue. They also have videos that help....

Jul 2021
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Manager

When we need support from AdvancedMD, we are sometimes put on hold for a very long time. However,...

Jul 2021
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Nurse

AdvancedMD's software does not have preauthorization functionality with insurances. Some systems...

Jul 2021
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Nurse

AdvancedMD changed their development cycle, and that has been beneficial. Rather than doing tiny...

Jul 2021
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Nurse

AdvancedMD is making an effort to standardize the interface and make the PM and EHR side look more...

Jul 2021
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Manager

There are some issues with paperwork things in the product. It is not our fault if there is a glitch...

Jul 2021
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Analyst/Coordinator

The system is good but looks old. It isn't very easy to figure out. The system has a lot of...

Jul 2021
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Analyst/Coordinator

The patient portal is nice, and the forms are nice, but patients can't even fill out the forms from...

Jul 2021
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Analyst/Coordinator

The vendor only started helping out really well when we said we were ending our contract. The system...

Jul 2021
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Analyst/Coordinator

The forms aren't super great. People can't fill them out on their phones. They have to fill them out...

Jul 2021
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Analyst/Coordinator

The onboarding and training were poor. The support people get frustrated with me because I don't...

Jul 2021
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Analyst/Coordinator

The vendor hasn't sent us anything about problems to expect. If there is a problem with the billing,...

Jul 2021
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Manager

I have not tried to get any training from AdvancedMD. We recently got an email from someone. They...

Jul 2021
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Manager

AdvancedMD’s support is alright. I have experienced better support from other support systems for...

Jul 2021
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Manager

The product is easy on my side. Once someone gets to know it, it is easy to understand. Adding...

Jul 2021
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Manager

There is a patient portal that patients can use, and we always get calls because they can never get...

Jul 2021
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Manager

I would just tell someone that there is probably something else better out there that is priced...

Jul 2021
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Manager

AdvancedMD sometimes keeps all of their promises, but it is like they fix a problem, and then it...

Jul 2021
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Manager

AdvancedMD's system is not sophisticated in a lot of ways. There are challenges with the way the...

Jun 2021
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Manager

AdvancedMD's support system hasn't been great. A lot of times when I called in the past, they...

Jun 2021
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Manager

We would definitely purchase AdvancedMD's software again. They have kept their core promises of...

Jun 2021
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Manager

The biggest benefit of going to AdvancedMD was it was a great transition to go from outsourcing to...

Jun 2021
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Manager

It would be helpful if AdvancedMD provided webinars for individuals who could use advanced education...

Jun 2021
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Manager

This solution is good. There are several things about it that are better than other, similar solutions....

May 2021
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Manager

I would like to see the system do real-time adjudication of claims, but I know that that would be...

May 2021
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Manager

We have worked in this system for a while. The vendor's support isn't as good as it used to be. We...

May 2021
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Manager

I have a good connection with a great member of the vendor's sales staff. I reach out to that person...

May 2021
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Manager

We recently had a training for one of the system’s new functions. I think that the training person...

May 2021
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Manager

AdvancedMD could better serve their clients by focusing more on customer service and less on the...

May 2021
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