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AdvancedMD EHR/PM - Small Practices
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User Commentary

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Manager

AdvancedMD actually is really good at integration. We did this integration with a third-party system...

Sep 2021
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Manager

AdvancedMD's solution is very robust. They are continually putting development into the system. When...

Sep 2021
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Manager

Accounts receivable is really challenging. In terms of posting payments and getting data out of the...

Sep 2021
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(0)
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Manager

AdvancedMD's solution is not easy to use. I recently went through an audit, and when I went into...

Sep 2021
||
(0)
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Manager

AdvancedMD's support team is always extremely supportive. And most of the time, if I call with an...

Sep 2021
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Manager

If we are looking to track outcomes, like how a patient is improving or whatever the case may be,...

Sep 2021
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(0)
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Manager

There is so much available training in AdvancedMD’s software. They update things continually. They...

Sep 2021
||
(0)
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Manager

I didn’t like AdvancedMD’s text reminders. So we went out and bought a solution for that function...

Sep 2021
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(0)
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Manager

In terms of getting paid, tracking notes, and tracking the number of times we have had to bill a...

Sep 2021
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Manager

AdvancedMD was just so good at initial training for an EMR company. I loved how they structured the...

Sep 2021
||
(0)
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Manager

The only reason I don’t give AdvancedMD a perfect score on the solution working as promoted is they...

Sep 2021
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(0)
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Manager

AdvancedMD did a good job with our implementation considering what we had to work with. They have...

Sep 2021
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COO

It doesn't feel like AdvancedMD's support people can answer our questions at times. The person that...

Sep 2021
||
(0)
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COO

The billing portion is good at tracking. That part is AdvancedMD’s biggest strength. It makes it...

Sep 2021
||
(0)
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COO

When we picked AdvancedMD, we were in a time crunch, so we might have gone with a different vendor...

Sep 2021
||
(0)
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COO

AdvancedMD doesn't really integrate very well. There have been a couple of things that we have tried...

Sep 2021
||
(0)
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COO

Our support staff doesn't have alerts for the things that they need to do, like tracking their...

Sep 2021
||
(0)
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Manager

This product is probably going to be part of our long-term plans unless we can come up with a better...

Jul 2021
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Manager

The vendor charges us for every little thing that is not under the scope of what we are paying for....

Jul 2021
||
(0)
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Manager

There are always hiccups with upgrades, but most of the time, the upgrades are seamless. AdvancedMD...

Jul 2021
||
(0)
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Manager

I am not sure whether I would choose AdvancedMD again because of their support team's response time...

Jul 2021
||
(0)
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Manager

Sometimes, when I work late into the evening, everything slows down to a crawl when I am entering...

Jul 2021
||
(0)
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Manager

I would like the vendor to stop trying to sell me things that I don't need. I would like AdvancedMD...

Jul 2021
||
(0)
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Manager

The product is good for the cost compared to what we were paying for our previous vendor. I don't...

Jul 2021
||
(0)
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Nurse

I would choose a different EHR if I were starting over, but at this point, we have invested so much...

Jul 2021
||
(0)
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Nurse

AdvancedMD has done pretty well at keeping their promises. Years ago, they were taking on so many...

Jul 2021
||
(0)
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Nurse

AdvancedMD often charges for every little thing. We have had to add extra services to what we are...

Jul 2021
||
(0)
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Nurse

As far as ongoing training goes, AdvancedMD’s release notes for changes are incomplete and sometimes...

Jul 2021
||
(0)
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Nurse

Setting up the AdvancedMD system to capture MIPS and quality improvement data is a nightmare. It is...

Jul 2021
||
(0)
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Nurse

I see AdvancedMD as meeting most of our functionality needs, but I am in the minority in the...

Jul 2021
||
(0)
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Nurse

The AdvancedMD first-tier tech support is fairly useless, and it is cumbersome just opening a help...

Jul 2021
||
(0)
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Nurse

The integration between AdvancedMD's EHR and PM sides needs to be improved. If we put an alert note...

Jul 2021
||
(0)
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Nurse

AdvancedMD’s patient portal is almost unconfigurable. We can add a HIPAA statement that patients...

Jul 2021
||
(0)
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Nurse

We are able to use AdvancedMD to do most of what we need, but the patient portal is a struggle....

Jul 2021
||
(0)
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Nurse

AdvancedMD really needs to focus on their patient portal and focus on adding features to it, making...

Jul 2021
||
(0)
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Manager

Advanced MD is good at negotiating. They do not nitpick on prices, but some costs might be a little...

Jul 2021
||
(0)
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Manager

For training, I can call AdvancedMD, and they help me through an issue. They also have videos that help....

Jul 2021
||
(0)
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Manager

When we need support from AdvancedMD, we are sometimes put on hold for a very long time. However,...

Jul 2021
||
(0)
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Nurse

AdvancedMD's software does not have preauthorization functionality with insurances. Some systems...

Jul 2021
||
(0)
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Nurse

AdvancedMD changed their development cycle, and that has been beneficial. Rather than doing tiny...

Jul 2021
||
(0)
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Nurse

AdvancedMD is making an effort to standardize the interface and make the PM and EHR side look more...

Jul 2021
||
(0)
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Manager

There are some issues with paperwork things in the product. It is not our fault if there is a glitch...

Jul 2021
||
(0)
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Analyst/Coordinator

The system is good but looks old. It isn't very easy to figure out. The system has a lot of...

Jul 2021
||
(0)
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Analyst/Coordinator

The patient portal is nice, and the forms are nice, but patients can't even fill out the forms from...

Jul 2021
||
(0)
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Analyst/Coordinator

The vendor only started helping out really well when we said we were ending our contract. The system...

Jul 2021
||
(0)
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Analyst/Coordinator

The forms aren't super great. People can't fill them out on their phones. They have to fill them out...

Jul 2021
||
(0)
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Analyst/Coordinator

The onboarding and training were poor. The support people get frustrated with me because I don't...

Jul 2021
||
(0)
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Analyst/Coordinator

The vendor hasn't sent us anything about problems to expect. If there is a problem with the billing,...

Jul 2021
||
(0)
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Manager

I have not tried to get any training from AdvancedMD. We recently got an email from someone. They...

Jul 2021
||
(0)
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Manager

AdvancedMD’s support is alright. I have experienced better support from other support systems for...

Jul 2021
||
(0)
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Manager

The product is easy on my side. Once someone gets to know it, it is easy to understand. Adding...

Jul 2021
||
(0)
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Manager

There is a patient portal that patients can use, and we always get calls because they can never get...

Jul 2021
||
(0)
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Manager

I would just tell someone that there is probably something else better out there that is priced...

Jul 2021
||
(0)
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Manager

AdvancedMD sometimes keeps all of their promises, but it is like they fix a problem, and then it...

Jul 2021
||
(0)
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Manager

AdvancedMD's system is not sophisticated in a lot of ways. There are challenges with the way the...

Jun 2021
||
(0)
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Manager

AdvancedMD's support system hasn't been great. A lot of times when I called in the past, they...

Jun 2021
||
(0)
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Manager

We would definitely purchase AdvancedMD's software again. They have kept their core promises of...

Jun 2021
||
(0)
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Manager

The biggest benefit of going to AdvancedMD was it was a great transition to go from outsourcing to...

Jun 2021
||
(0)
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Manager

It would be helpful if AdvancedMD provided webinars for individuals who could use advanced education...

Jun 2021
||
(0)
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Manager

This solution is good. There are several things about it that are better than other, similar solutions....

May 2021
||
(0)
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Manager

I would like to see the system do real-time adjudication of claims, but I know that that would be...

May 2021
||
(0)
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Manager

We have worked in this system for a while. The vendor's support isn't as good as it used to be. We...

May 2021
||
(0)
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Manager

I have a good connection with a great member of the vendor's sales staff. I reach out to that person...

May 2021
||
(0)
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Manager

We recently had a training for one of the system’s new functions. I think that the training person...

May 2021
||
(0)
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Manager

AdvancedMD could better serve their clients by focusing more on customer service and less on the...

May 2021
||
(0)
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CEO/President

AdvancedMD delivers new technology, but it is too expensive. They charge us for everything, and I...

May 2021
||
(0)
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CEO/President

Sometimes, there is a little bit of nickel-and-diming, but AdvancedMD's rates are not extraordinary.

May 2021
||
(0)
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CEO/President

AdvancedMD's system is easy to use. AdvancedMD is forward thinking and provides the resources that...

May 2021
||
(0)
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CEO/President

The quality and personal interaction with AdvancedMD are very good. AdvancedMD is very professional...

May 2021
||
(0)
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CEO/President

I don't know whether AdvancedMD could find a way to integrate some more social media functionality...

May 2021
||
(0)
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Manager

AdvancedMD is doing pretty well this year. They have put out some updates. I think AdvancedMD is...

Mar 2021
||
(0)
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Manager

We have been using the product for so long that everybody is pretty familiar with it. It works fine....

Mar 2021
||
(0)
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Manager

The support has gotten better. AdvancedMD is getting better at being proactive. We feel more...

Mar 2021
||
(0)
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Manager

I would like for the reporting to be improved. I want more basic kinds of reports. AdvancedMD has...

Mar 2021
||
(0)
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Manager

AdvancedMD ‘s support was much better in the beginning. If we call now, we have long wait times. If...

Dec 2020
||
(0)
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 or  to see details.

Manager

AdvancedMD's customer service is excellent. Every time I call for help, AdvancedMD resolves...

Dec 2020
||
(0)
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Manager

The system includes a very comprehensive package. The system has always been way too much for us,...

Dec 2020
||
(0)
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Manager

When we first began, AdvancedMD ‘s implementation services were great. The product is very easy for...

Dec 2020
||
(0)
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Manager

Honestly, I don’t really know what the price is for most people, but I do think we pay a lot each...

Dec 2020
||
(0)
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Manager

The product is easy, and our templates are in there. We have been looking at going with a different...

Dec 2020
||
(0)
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Manager

The system seems to update in the background, so every now and then, I notice a different interface....

Dec 2020
||
(0)
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Manager

AdvancedMD gave us an estimate for the PM system, and then we added and quickly removed the EHR, but...

Dec 2020
||
(0)
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Manager

Once users learn the system, they are fine, but there is definitely a learning curve.

Dec 2020
||
(0)
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Manager

New sales representatives call us all the time. AdvancedMD must have a high turnover with sales...

Dec 2020
||
(0)
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Manager

We have been using the system for a while now, and we haven't had any problems. The system is very...

Dec 2020
||
(0)
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Manager

The vendor keeps their promises and is very good about follow-through. The system is meeting all of...

Dec 2020
||
(0)
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Manager

The vendor has avoided nickel-and-diming us. In fact, the vendor has made some adjustments for us,...

Dec 2020
||
(0)
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 or  to see details.

Manager

The vendor had some issues with the EHR templates, but once those were fixed, things were okay. The...

Dec 2020
||
(0)
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Manager

We have always had good outcomes with the system, and we have received our money's worth. I would...

Dec 2020
||
(0)
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Manager

We are no longer with AdvancedMD. We were paying a lot, but we had all of the bells and whistles...

Dec 2020
||
(0)
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Manager

There weren't a lot of templates to choose from in the product. We mainly designed them our own....

Dec 2020
||
(0)
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Manager

When we wanted something that wasn't in the contract, it cost extra. If it weren't for the price, I...

Dec 2020
||
(0)
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Manager

AdvancedMD had seminars that we could attend to learn about the system, and that was wonderful, but...

Dec 2020
||
(0)
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Manager

I would like the vendor to focus on the basic product functionality to make sure that everything...

Dec 2020
||
(0)
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Manager

The vendor's support stands out in terms of the help desk. The support is good when we call in or...

Dec 2020
||
(0)
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Manager

I would like to see the vendor be a bit more specific in the reports that they give us. Sometimes,...

Dec 2020
||
(0)
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Manager

Most of the time, the turnaround time on our issues is within 24–48 hours, but sometimes, it is...

Dec 2020
||
(0)
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Manager

Since the vendor got bought out a few years ago, we have had a lot of good changes. That has been...

Dec 2020
||
(0)
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Manager

If we have an issue, we open a ticket online, and the vendor emails or calls us with resolutions....

Dec 2020
||
(0)
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Manager

Since the vendor was purchased, the new company has been changing and updating things. I recently...

Dec 2020
||
(0)
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Manager

The vendor's portal could be a little better. We use the system for recall appointments. The patient...

Dec 2020
||
(0)
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Manager

I like that we can just create the templates in the EHR and make what we want to male. I am not...

Dec 2020
||
(0)
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Manager

I would like to see specific improvements for our specialty. I know the vendor is working on...

Dec 2020
||
(0)
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Manager

AdvancedMD doesn’t keep all their promises. At one point, they indicated that getting things built...

Dec 2020
||
(0)
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Manager

AdvancedMD's system is a really good product, but when it comes to the patients, it is hard for them...

Dec 2020
||
(0)
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Manager

We got our money's worth, but the solution was expensive.

Dec 2020
||
(0)
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Manager

The solution is very user friendly. The system isn't complicated at all; it is easy to learn....

Dec 2020
||
(0)
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Manager

AdvancedMD's product is a really great product. We have used another EMR specific to our specialty,...

Dec 2020
||
(0)
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Manager

I only use the system for scheduling. I don't really use it for much that is important. I think the...

Dec 2020
||
(0)
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Manager

We are still surveying some things that come across. The AdvancedMD platform was a pain to set up...

Dec 2020
||
(0)
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Manager

I have had trouble and issues. Some people's profiles don't save, so we can't create appointments...

Dec 2020
||
(0)
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Manager

We do have a case manager, but I actually go to my implementation specialist for help. When we set...

Dec 2020
||
(0)
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Manager

AdvancedMD's system is really easy to learn. There isn't a lot of maneuvering from screen to screen....

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Sometimes AdvancedMD is a little behind with delivering new technology. They recently made updates...

Dec 2020
||
(0)
 Thank you  Helpful

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Manager

AdvancedMD gave us ample notification about upgrades, but they never really changed anything. The...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The AdvancedMD credit card processing was very poor and delayed. It caused us to accidently...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

AdvancedMD does not keep the promises that they made to us. They overpromise and underdeliver while...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The system is easy to maneuver through for billing and scheduling. The reporting is a different...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The AdvancedMD system is easy to learn. Everything is right there at my fingertips. I really like...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The product integrates very nicely with our EHR. We can view claims and bills right from the patient...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The system is quite improved. We have changed the way we have done things in the office. We have...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The support people were working from home a lot, but they still answered their phones quickly during...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We get more than our money's worth. Some of us don’t think so. One person thinks the system is much...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We buy a lot of things from AdvancedMD, but to get trained on the system, we have to pay extra. And...

Oct 2020
||
(0)
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 or  to see details.

Manager

I have a friend whose EHR can do quite a bit more than ours in terms of importing. And it is easier...

Oct 2020
||
(0)
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 or  to see details.

Manager

There was one year when we had a serious issue with the reporting. It wasn't accurate, and no one...

Oct 2020
||
(0)
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Manager

When AdvancedMD was bought out for a while, they had the best customer service ever. I got to know...

Oct 2020
||
(0)
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Manager

AdvancedMD's support is atrocious. I was very spoiled with a previous vendor. With that vendor, all...

Oct 2020
||
(0)
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 or  to see details.

Manager

AdvancedMD's representatives will call me and let me know various things and ask how I am doing....

Oct 2020
||
(0)
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 or  to see details.

Manager

AdvancedMD always lets us know when they are doing updates. They are pretty good about letting us...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

AdvancedMD's system is part of our long-term plans as long as it is connected to the software I am...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Training is where AdvancedMD nickel-and-dimes us. The training was okay, but if I want more, I have...

Oct 2020
||
(0)
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 or  to see details.

Manager

AdvancedMD's system works exactly as promoted. It is easy to use and is nicely set up. It does what...

Oct 2020
||
(0)
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