AdvancedMD EHR/PM - Small Practices Comments

 

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Current Time Inside Cache Tag Helper: 9/19/2020 9:19:09 PM and Model.EvProductId = 92668

Commentary Summary

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User Commentary

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Manager

ROI / Cost (care and feeding)

AdvancedMD nickel-and-dimes a lot. They started out by offering the system for free. They did our...

Aug 2020
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Manager

Service and Support

AdvancedMD doesn't help us do anything; we are on our own. For instance, if they change their...

Aug 2020
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Manager

Other Observations & Comments

I would recommend the system for primary care offices but not for surgery offices.

Aug 2020
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Manager

Service and Support

When we signed up with AdvancedMD, they transitioned everything for us and set up the integration....

Aug 2020
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Manager

Service and Support

If a claim isn't going through because of an issue AdvancedMD is having, we have to switch the claim...

Aug 2020
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Manager

Other Observations & Comments

Recently, I have been thinking of researching other options, so there is some kind of...

Jul 2020
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Manager

Relationship

Some kind of a fee reduction would be nice during COVID-19. AdancedMD sent an email prior to that,...

Jul 2020
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Manager

Implementation and Training

AdvancedMD's training is pretty decent. Once we got the initial training, there was no other...

Jul 2020
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Manager

Service and Support

I wish AdvancedMD had better support. There is sometimes a long wait to get to a representative when...

Jul 2020
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Manager

Interfacing and Integration

The system does a pretty good job of supporting our integration goals. If we have questions or need...

Jul 2020
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Manager

Implementation and Training

Our satisfaction has improved over the last year. AdvancedMD has had trainings every year that we...

Jul 2020
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Manager

Functionality and Upgrades

The system seemed a little hard to use at first. But when we started using it, it became pretty easy....

Jul 2020
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Manager

Service and Support

I would highly recommend the system to others. It is a lot more user friendly than systems I have...

Jul 2020
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Manager

Relationship

Going to trainings, getting to know my account representative better, and feeling more connected to...

Jul 2020
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Manager

ROI / Cost (care and feeding)

Sometimes AdvancedMD charges for every little thing, but sometimes they bundle things. Overall, we...

Jul 2020
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Manager

Functionality and Upgrades

AdvancedMD is constantly updating the system. Sometimes that is good, and sometimes that is not...

Jul 2020
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Director

Technology

The product is not part of our long-term plans. The practice management side is not meeting all of...

Jun 2020
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Director

Implementation and Training

The upgrades are not really upgrades. The vendor lacks a lot of the seamlessness that was promised....

Jun 2020
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Director

Service and Support

The product is pretty expensive for what we get, and the vendor has not done anything during the...

Jun 2020
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Director

Service and Support

The vendor's web support is not too bad, and the vendor executives are involved. The vendor...

Jun 2020
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Manager

Functionality and Upgrades

There is a big learning curve with the product. Anytime we hire someone new, it takes that person...

Jun 2020
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Manager

Service and Support

Every time we call AdvancedMD for support, we can pretty much get somebody on the phone. Sometimes...

Jun 2020
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Manager

Implementation and Training

The vendor is really good about implementations and upgrades. When I was going through the...

Jun 2020
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Manager

Interfacing and Integration

I don't know that we need any ongoing human contact for integration; the product does what we need...

Jun 2020
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Manager

ROI / Cost (care and feeding)

If I had to start over, I would probably look around a bit, but I would use the product again. The...

Jun 2020
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Manager

Sales and Contracting

AdvancedMD has worked with us on getting our patch. I don't like that I can't usually find reports...

May 2020
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Manager

Sales and Contracting

We thought that some of the cost was excessive at first because each one of our doctors is a...

May 2020
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Manager

Implementation and Training

We have never been trained on any kind of updates or anything that the vendor has given us.

May 2020
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Manager

Service and Support

We don't do a lot with AdvancedMD. I haven't had any trouble, but I can call our billing service,...

May 2020
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Manager

Functionality and Upgrades

AdvancedMD's system is very easy to use. Users, including new people, usually have no trouble...

May 2020
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Manager

Functionality and Upgrades

The system doesn't code the way we want it to code, so the doctors are constantly having to override...

May 2020
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Manager

Other Observations & Comments

AdvancedMD charges for everything, but they do that in a slightly different way. They charge per...

May 2020
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Manager

Functionality and Upgrades

When AdvancedMD does upgrades, we often come in the next day to find that certain parts of the...

May 2020
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Manager

Relationship

I wouldn't recommend AdvancedMD to anyone. I hope that in a year from now, our satisfaction with the...

May 2020
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Manager

Functionality and Upgrades

AdvancedMD avoids charging for every little thing. We don't directly own the product. All EHRs are...

May 2020
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Manager

Functionality and Upgrades

We had a collection module for years, but I had no idea how to use it until somebody helped me. Now...

Apr 2020
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Manager

Service and Support

The support has gotten much better. AdvancedMD has staffed more people, and some people who had...

Apr 2020
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Manager

Functionality and Upgrades

I see some improvements in the vendor's future, and that is good. I like how the product scrubs our...

Apr 2020
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Manager

Functionality and Upgrades

I don't really have love in my heart for AdvancedMD. From the very beginning, I had trouble with the...

Apr 2020
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Manager

Service and Support

We have had ongoing issues without word from AdvancedMD. No one can seem to help us. Generally, we...

Apr 2020
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Manager

Functionality and Upgrades

AdvancedMD is offering a lot of great services to help streamline best practices. That is a plus.

Apr 2020
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Manager

Functionality and Upgrades

I would absolutely not buy the product again. If we weren't so naive back when we bought the...

Apr 2020
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Manager

ROI / Cost (care and feeding)

The vendor charges for every little thing, and that is one reason why we don't like them. I don't...

Apr 2020
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Manager

Implementation and Training

The implementation was my biggest problem. When we signed on, the vendor trained two of us and left...

Apr 2020
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Manager

Service and Support

The vendor has ways of making reports, but they don't provide much insight or guidance. I am a...

Apr 2020
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Manager

Service and Support

We had some difficulties in the middle of switching over to AdvancedMD's solution. We are still...

Apr 2020
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Manager

ROI / Cost (care and feeding)

The vendor doesn’t charge for every little thing, but they charge for some of the things we need. If...

Apr 2020
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Manager

Implementation and Training

The only problem with the training is if we need additional training, we have to pay for it. But the...

Apr 2020
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Manager

Functionality and Upgrades

In terms of functionality, some reports are not as specific as we would like them to be.

Apr 2020
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Manager

Service and Support

When we reach out for help, the people who are assisting us are very good. They see us all the way...

Apr 2020
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Manager

Service and Support

One of the things people are concerned with sometimes is the template and having it fit our...

Apr 2020
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Manager

Technology

In 12 months from now, if we are still going in the direction we are going with the way the vendor...

Apr 2020
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Nurse

Relationship

We have been with the vendor long enough to know that they have had changes that they have said they...

Apr 2020
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Nurse

ROI / Cost (care and feeding)

AdvancedMD has add-on modules that cost extra money, but I can’t imagine that not being the case for...

Apr 2020
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Nurse

Implementation and Training

AdvancedMD’s model for training is they train a few people in the practice to be experts on...

Apr 2020
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Nurse

Functionality and Upgrades

AdvancedMD's system is fairly easy to use, but there aren’t many people who think that. Part of the...

Apr 2020
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Nurse

Functionality and Upgrades

We can tell when we get an upgrade overnight because we come in the following morning and notice...

Apr 2020
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Nurse

Service and Support

AdvancedMD’s first-tier tech support is useless and frequently aggravating. But other people in the...

Apr 2020
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Nurse

Relationship

There is a difference between being proactive and being proactive with success. AdvancedMD has made...

Apr 2020
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Nurse

Relationship

A little while ago, AdvancedMD very rapidly added new clients, and the number of customers they had...

Apr 2020
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Nurse

Functionality and Upgrades

AdvancedMD’s template library has regular additions to it that other practices rely upon to then...

Apr 2020
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Nurse

Lessons Learned

If other organizations looking at AdvancedMD had somebody who could do the custom work and maintain...

Apr 2020
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Nurse

ROI / Cost (care and feeding)

Switching between EHR vendors is an extremely expensive and time-consuming endeavor. Currently, we...

Apr 2020
 Helpful

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Nurse

Functionality and Upgrades

We have had a few issues where a problem has needed to be made a priority because there was a safety...

Apr 2020
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Nurse

Functionality and Upgrades

We have seen poorly designed record systems prevent practices from functioning, and although it is...

Apr 2020
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Nurse

ROI / Cost (care and feeding)

We would not buy the product again because the patient portal is thoroughly problematic. There...

Apr 2020
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Nurse

Functionality and Upgrades

One of the things that we like most about the system is that with the PM side, we can have direct...

Apr 2020
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Manager

Functionality and Upgrades

The product is very user friendly. I have to train new receptionists, and the program makes the...

Mar 2020
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Manager

Functionality and Upgrades

I would like to see improvements made to the calendar. I am not sure what I would improve, but the...

Mar 2020
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Manager

Future Outlook

We still have outstanding balances in AdvancedMD’s system, so until those get cleared out, the...

Jan 2020
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Manager

Other Observations & Comments

AdvancedMD’s system has pros and cons. It is a little limited on the reporting side but okay on the...

Jan 2020
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Manager

Functionality and Upgrades

I have never really had to deal with the system on the IT side. The system is pretty basic and...

Jan 2020
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Manager

Functionality and Upgrades

AdvancedMD’s system has a lot of different modules in terms of the portals, and it works on a lot of...

Jan 2020
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Manager

Technology

AdvancedMD doesn’t really seem to have much new technology coming out.

Jan 2020
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Manager

Functionality and Upgrades

The system definitely helps us because we were using paper before. So for us, the system is like a...

Jan 2020
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Manager

Functionality and Upgrades

We really like the reporting that we can do with AdvancedMD's system. We really like all of the...

Jan 2020
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Manager

Functionality and Upgrades

The only thing that I have to complain about AdvancedMD is that the system doesn't have scheduling...

Jan 2020
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Manager

Functionality and Upgrades

Our billing staff members don't really see any issues with AdvancedMD's system. Everything comes...

Jan 2020
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Manager

Service and Support

The support is really good. AdvancedMD is pretty receptive when we call. I have had the experience...

Jan 2020
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Manager

Technology

When we were at the user conference a few years ago, AdvancedMD said they were working on scheduling...

Jan 2020
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Manager

Interfacing and Integration

The integration between AdvancedMD’s system and our patient outreach solution works well now, but it...

Nov 2019
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Manager

Functionality and Upgrades

If we go to the help section to search for something, there is a little green bar that stays in the...

Nov 2019
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Manager

Sales and Contracting

When I do call the support people and finally get through, I can submit a case and get an email...

Nov 2019
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Manager

Service and Support

The support from AdvancedMD is dependent on the customer service representative we get. I have had...

Nov 2019
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Manager

Technology

The server must be awfully slow. They revamped some things, but things were still so slow that I had...

Nov 2019
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Manager

Service and Support

I don’t love the system’s help topics, but the vendor has some great training videos. I like the...

Nov 2019
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Manager

Sales and Contracting

When we first signed on with them, the consultant helping u