AdvancedMD EHR/PM - Small Practices Comments

 

Featured  Reports

Preferences

   Bookmark

Related Blogs

Current Time Inside Cache Tag Helper: 11/27/2020 9:18:17 PM and Model.EvProductId = 92668

Commentary Summary

Positive
##%
Neither
##%
Negative
##%

User Commentary

Sort by

Manager

Functionality and Upgrades

AdvancedMD gave us ample notification about upgrades, but they never really changed anything. The...

Nov 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

The AdvancedMD credit card processing was very poor and delayed. It caused us to accidently...

Nov 2020
 Helpful

 or  to see details.

Manager

Relationship

AdvancedMD does not keep the promises that they made to us. They overpromise and underdeliver while...

Nov 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

The system is easy to maneuver through for billing and scheduling. The reporting is a different...

Nov 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

The AdvancedMD system is easy to learn. Everything is right there at my fingertips. I really like...

Oct 2020
 Helpful

 or  to see details.

Manager

Interfacing and Integration

The product integrates very nicely with our EHR. We can view claims and bills right from the patient...

Oct 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

The system is quite improved. We have changed the way we have done things in the office. We have...

Oct 2020
 Helpful

 or  to see details.

Manager

Service and Support

The support people were working from home a lot, but they still answered their phones quickly during...

Oct 2020
 Helpful

 or  to see details.

Manager

Other Observations & Comments

We get more than our money's worth. Some of us don’t think so. One person thinks the system is much...

Oct 2020
 Helpful

 or  to see details.

Manager

Implementation and Training

We buy a lot of things from AdvancedMD, but to get trained on the system, we have to pay extra. And...

Oct 2020
 Helpful

 or  to see details.

Manager

Lessons Learned

I have a friend whose EHR can do quite a bit more than ours in terms of importing. And it is easier...

Oct 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

There was one year when we had a serious issue with the reporting. It wasn't accurate, and no one...

Oct 2020
 Helpful

 or  to see details.

Manager

Service and Support

When AdvancedMD was bought out for a while, they had the best customer service ever. I got to know...

Oct 2020
 Helpful

 or  to see details.

Manager

Service and Support

AdvancedMD's support is atrocious. I was very spoiled with a previous vendor. With that vendor, all...

Oct 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

AdvancedMD's representatives will call me and let me know various things and ask how I am doing....

Oct 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

AdvancedMD always lets us know when they are doing updates. They are pretty good about letting us...

Oct 2020
 Helpful

 or  to see details.

Manager

ROI / Cost (care and feeding)

AdvancedMD's system is part of our long-term plans as long as it is connected to the software I am...

Oct 2020
 Helpful

 or  to see details.

Manager

Service and Support

Training is where AdvancedMD nickel-and-dimes us. The training was okay, but if I want more, I have...

Oct 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

AdvancedMD's system works exactly as promoted. It is easy to use and is nicely set up. It does what...

Oct 2020
 Helpful

 or  to see details.

Manager

ROI / Cost (care and feeding)

AdvancedMD nickel-and-dimes a lot. They started out by offering the system for free. They did our...

Aug 2020
 Helpful

 or  to see details.

Manager

Service and Support

AdvancedMD doesn't help us do anything; we are on our own. For instance, if they change their...

Aug 2020
 Helpful

 or  to see details.

Manager

Other Observations & Comments

I would recommend the system for primary care offices but not for surgery offices.

Aug 2020
 Helpful

 or  to see details.

Manager

Service and Support

When we signed up with AdvancedMD, they transitioned everything for us and set up the integration....

Aug 2020
 Helpful

 or  to see details.

Manager

Service and Support

If a claim isn't going through because of an issue AdvancedMD is having, we have to switch the claim...

Aug 2020
 Helpful

 or  to see details.

Manager

Other Observations & Comments

Recently, I have been thinking of researching other options, so there is some kind of...

Jul 2020
 Helpful

 or  to see details.

Manager

Relationship

Some kind of a fee reduction would be nice during COVID-19. AdancedMD sent an email prior to that,...

Jul 2020
 Helpful

 or  to see details.

Manager

Implementation and Training

AdvancedMD's training is pretty decent. Once we got the initial training, there was no other...

Jul 2020
 Helpful

 or  to see details.

Manager

Service and Support

I wish AdvancedMD had better support. There is sometimes a long wait to get to a representative when...

Jul 2020
 Helpful

 or  to see details.

Manager

Interfacing and Integration

The system does a pretty good job of supporting our integration goals. If we have questions or need...

Jul 2020
 Helpful

 or  to see details.

Manager

Implementation and Training

Our satisfaction has improved over the last year. AdvancedMD has had trainings every year that we...

Jul 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

The system seemed a little hard to use at first. But when we started using it, it became pretty easy....

Jul 2020
 Helpful

 or  to see details.

Manager

Service and Support

I would highly recommend the system to others. It is a lot more user friendly than systems I have...

Jul 2020
 Helpful

 or  to see details.

Manager

Relationship

Going to trainings, getting to know my account representative better, and feeling more connected to...

Jul 2020
 Helpful

 or  to see details.

Manager

ROI / Cost (care and feeding)

Sometimes AdvancedMD charges for every little thing, but sometimes they bundle things. Overall, we...

Jul 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

AdvancedMD is constantly updating the system. Sometimes that is good, and sometimes that is not...

Jul 2020
 Helpful

 or  to see details.

Director

Technology

The product is not part of our long-term plans. The practice management side is not meeting all of...

Jun 2020
 Helpful

 or  to see details.

Director

Implementation and Training

The upgrades are not really upgrades. The vendor lacks a lot of the seamlessness that was promised....

Jun 2020
 Helpful

 or  to see details.

Director

Service and Support

The product is pretty expensive for what we get, and the vendor has not done anything during the...

Jun 2020
 Helpful

 or  to see details.

Director

Service and Support

The vendor's web support is not too bad, and the vendor executives are involved. The vendor...

Jun 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

There is a big learning curve with the product. Anytime we hire someone new, it takes that person...

Jun 2020
 Helpful

 or  to see details.

Manager

Service and Support

Every time we call AdvancedMD for support, we can pretty much get somebody on the phone. Sometimes...

Jun 2020
 Helpful

 or  to see details.

Manager

Implementation and Training

The vendor is really good about implementations and upgrades. When I was going through the...

Jun 2020
 Helpful

 or  to see details.

Manager

Interfacing and Integration

I don't know that we need any ongoing human contact for integration; the product does what we need...

Jun 2020
 Helpful

 or  to see details.

Manager

ROI / Cost (care and feeding)

If I had to start over, I would probably look around a bit, but I would use the product again. The...

Jun 2020
 Helpful

 or  to see details.

Manager

Sales and Contracting

AdvancedMD has worked with us on getting our patch. I don't like that I can't usually find reports...

May 2020
 Helpful

 or  to see details.

Manager

Sales and Contracting

We thought that some of the cost was excessive at first because each one of our doctors is a...

May 2020
 Helpful

 or  to see details.

Manager

Implementation and Training

We have never been trained on any kind of updates or anything that the vendor has given us.

May 2020
 Helpful

 or  to see details.

Manager

Service and Support

We don't do a lot with AdvancedMD. I haven't had any trouble, but I can call our billing service,...

May 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

AdvancedMD's system is very easy to use. Users, including new people, usually have no trouble...

May 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

The system doesn't code the way we want it to code, so the doctors are constantly having to override...

May 2020
 Helpful

 or  to see details.

Manager

Other Observations & Comments

AdvancedMD charges for everything, but they do that in a slightly different way. They charge per...

May 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

When AdvancedMD does upgrades, we often come in the next day to find that certain parts of the...

May 2020
 Helpful

 or  to see details.

Manager

Relationship

I wouldn't recommend AdvancedMD to anyone. I hope that in a year from now, our satisfaction with the...

May 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

AdvancedMD avoids charging for every little thing. We don't directly own the product. All EHRs are...

May 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

We had a collection module for years, but I had no idea how to use it until somebody helped me. Now...

Apr 2020
 Helpful

 or  to see details.

Manager

Service and Support

The support has gotten much better. AdvancedMD has staffed more people, and some people who had...

Apr 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

I see some improvements in the vendor's future, and that is good. I like how the product scrubs our...

Apr 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

I don't really have love in my heart for AdvancedMD. From the very beginning, I had trouble with the...

Apr 2020
 Helpful

 or  to see details.

Manager

Service and Support

We have had ongoing issues without word from AdvancedMD. No one can seem to help us. Generally, we...

Apr 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

AdvancedMD is offering a lot of great services to help streamline best practices. That is a plus.

Apr 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

I would absolutely not buy the product again. If we weren't so naive back when we bought the...

Apr 2020
 Helpful

 or  to see details.

Manager

ROI / Cost (care and feeding)

The vendor charges for every little thing, and that is one reason why we don't like them. I don't...

Apr 2020
 Helpful

 or  to see details.

Manager

Implementation and Training

The implementation was my biggest problem. When we signed on, the vendor trained two of us and left...

Apr 2020
 Helpful

 or  to see details.

Manager

Service and Support

The vendor has ways of making reports, but they don't provide much insight or guidance. I am a...

Apr 2020
 Helpful

 or  to see details.

Manager

Service and Support

We had some difficulties in the middle of switching over to AdvancedMD's solution. We are still...

Apr 2020
 Helpful

 or  to see details.

Manager

ROI / Cost (care and feeding)

The vendor doesn’t charge for every little thing, but they charge for some of the things we need. If...

Apr 2020
 Helpful

 or  to see details.

Manager

Implementation and Training

The only problem with the training is if we need additional training, we have to pay for it. But the...

Apr 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

In terms of functionality, some reports are not as specific as we would like them to be.

Apr 2020
 Helpful

 or  to see details.

Manager

Service and Support

When we reach out for help, the people who are assisting us are very good. They see us all the way...

Apr 2020
 Helpful

 or  to see details.

Manager

Service and Support

One of the things people are concerned with sometimes is the template and having it fit our...

Apr 2020
 Helpful

 or  to see details.

Manager

Technology

In 12 months from now, if we are still going in the direction we are going with the way the vendor...

Apr 2020
 Helpful

 or  to see details.

Nurse

Relationship

We have been with the vendor long enough to know that they have had changes that they have said they...

Apr 2020
 Helpful

 or  to see details.

Nurse

ROI / Cost (care and feeding)

AdvancedMD has add-on modules that cost extra money, but I can’t imagine that not being the case for...

Apr 2020
 Helpful

 or  to see details.

Nurse

Implementation and Training

AdvancedMD’s model for training is they train a few people in the practice to be experts on...

Apr 2020
 Helpful

 or  to see details.

Nurse

Functionality and Upgrades

AdvancedMD's system is fairly easy to use, but there aren’t many people who think that. Part of the...

Apr 2020
 Helpful

 or  to see details.

Nurse

Functionality and Upgrades

We can tell when we get an upgrade overnight because we come in the following morning and notice...

Apr 2020
 Helpful

 or  to see details.

Nurse

Service and Support

AdvancedMD’s first-tier tech support is useless and frequently aggravating. But other people in the...

Apr 2020
 Helpful

 or  to see details.

Nurse

Relationship

There is a difference between being proactive and being proactive with success. AdvancedMD has made...

Apr 2020
 Helpful

 or  to see details.

Nurse

Relationship

A little while ago, AdvancedMD very rapidly added new clients, and the number of customers they had...

Apr 2020
 Helpful

 or  to see details.

Nurse

Functionality and Upgrades

AdvancedMD’s template library has regular additions to it that other practices rely upon to then...

Apr 2020
 Helpful

 or  to see details.

Nurse

Lessons Learned

If other organizations looking at AdvancedMD had somebody who could do the custom work and maintain...

Apr 2020
 Helpful

 or  to see details.

Nurse

ROI / Cost (care and feeding)

Switching between EHR vendors is an extremely expensive and time-consuming endeavor. Currently, we...

Apr 2020
<