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AdvancedMD EHR/PM - Small Practices
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KLAS Research Director - Aaron Gleave
 
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Small Practice Ambulatory EMR/PM (2–10 Physicians) 2022: Functionality & Value Top of Mind for Small Practices
Small Practice Ambulatory EMR/PM (2–10 Physicians) 2022:
Functionality & Value Top of Mind for Small Practices
November 2022
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User Commentary

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Manager

Service and Support

We have a love-hate relationship with AdvancedMD's product. It can tend to be glitchy. When we call...

Jan 2023
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Manager

Functionality and Upgrades

AdvancedMD has patient documents that are integrated into their system, so we can have documents and...

Jan 2023
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Manager

Functionality and Upgrades

AdvancedMD does quite a bit of innovation. Every fall and spring, they have new releases. We can see...

Jan 2023
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Manager

Service and Support

AdvancedMD used to have a fantastic client hub where we could go in and submit questions to...

Jan 2023
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Manager

Functionality and Upgrades

It is easy enough to do billing and enter the demographics through the product, but even with all of...

Dec 2022
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Manager

Service and Support

Some of the cases that we open take a long time to get resolved; in some cases, the vendor's support...

Dec 2022
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Manager

Implementation and Training

The product was a nightmare to implement. The vendor told us that certain things would work, but...

Nov 2022
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Manager

Functionality and Upgrades

AdvancedMD’s scheduling system works well.

Nov 2022
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Manager

Service and Support

Sometimes, we have to wait a long time with AdvancedMD's support team. Additionally, when there are...

Oct 2022
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Manager

Service and Support

I had a couple of issues that AdvancedMD helped me with. Fixing those issues took us some time, not...

Oct 2022
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Manager

Implementation and Training

The video training videos and the help list that AdvancedMD has are very good. We can go in, and the...

Oct 2022
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Manager

Functionality and Upgrades

When AdvancedMD does updates, we can consider the updates new technology. The system becomes more...

Oct 2022
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Manager

Functionality and Upgrades

The PM side of the product is fine, but there have been some issues with the EHR side with regard to...

Oct 2022
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CFO

Functionality and Upgrades

The vendor offers a lot of different options for helping us track productivity, A/R, and our...

Aug 2022
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CFO

Functionality and Upgrades

I like the variety of reports that we are able to run and the way we are able to customize them if...

Aug 2022
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CFO

ROI / Cost

Early on, invoicing was a nightmare. That is really the only thing I think AdvancedMD does poorly. I...

Aug 2022
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CFO

Service and Support

There have been a lot of times when we have requested that the vendor either remove or add a...

Aug 2022
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CFO

Implementation and Training

Additional training from the vendor when updates are made outside of what is offered within the EHR...

Aug 2022
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CFO

Implementation and Training

The system does offer a lot of resources in their help toolkit. I have a lot of good reporting...

Aug 2022
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(0)
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CFO

Service and Support

There has been a lot of turnover at AdvancedMD over the years, and we have had a few different...

Aug 2022
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CFO

Functionality and Upgrades

The telehealth feature is really what saved us during the whole pandemic. That was a huge bonus for...

Aug 2022
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CEO/President

Other Observations & Comments

The system is better for big facilities. We are a small facility with specialty providers, so a lot...

Aug 2022
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(0)
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CEO/President

ROI / Cost

I researched other products that had a higher cost, but I have received certain costs that I did not...

Aug 2022
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(0)
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CEO/President

Service and Support

AdvancedMD’s support team should respond faster to phone calls. Some of the technical support people...

Aug 2022
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(0)
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CEO/President

Interfacing and Integration

Payments are taken by a merchant bank that is an integrated part of the system. I don’t have an...

Aug 2022
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CEO/President

Sales and Contracting

The price for the product is a bit too high. It should be lower based on what the vendor is...

Aug 2022
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Manager

Service and Support

Our experience with the vendor has been okay this year. In the past, we had issues where the vendor...

Jun 2022
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Manager

ROI / Cost

It is easy to automate things in the system and to upload documents to it. The solution is pretty...

Jun 2022
||
(0)
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Manager

Other Observations & Comments

The lack of integration is absolutely our issue. The intake and output of the file is fine. But...

Jun 2022
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(0)
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Manager

ROI / Cost

We haven't had unexpected costs, but the overall cost should be decreased. We pay a lot in order to...

Jun 2022
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(0)
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Manager

Service and Support

Whenever I have a problem, I can call the vendor and screen share with them so I can show them what...

Jun 2022
||
(0)
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Manager

Implementation and Training

Our billing people had to be trained, and the vendor did a good job with that. I haven't heard about...

Jun 2022
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(0)
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Manager

Other Observations & Comments

The government needs to make one single, integrated software platform, just like how Microsoft has...

Jun 2022
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(0)
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Manager

Functionality and Upgrades

The vendor has great people we can work with, and the product is really nice. The product has great...

Jun 2022
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(0)
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Manager

ROI / Cost

AdvancedMD's reports need improvement. The financial, forensic, and other reports give us several...

Jun 2022
||
(0)
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Manager

Functionality and Upgrades

The scheduling piece of the product is fine, although it could be improved in terms of the physician...

Jun 2022
||
(0)
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 or  to see details.

Manager

Other Observations & Comments

If I were opening a new practice, I would take a demonstration from each and every top-notch...

Jun 2022
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(0)
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Manager

ROI / Cost

We actually haven't advanced a whole lot with the AdvancedMD system. We have kept the system pretty...

May 2022
||
(0)
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Manager

Sales and Contracting

I wouldn’t buy this product again because we are a specialty facility and this product is set up for...

May 2022
||
(0)
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Manager

Relationship

When the vendor wants to do an upgrade, we get an email informing us in advance that there will be...

May 2022
||
(0)
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Manager

Implementation and Training

There are all kinds of trainings available online.

May 2022
||
(0)
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Manager

Service and Support

In the beginning, we could call the vendor and ask how to do things. But now, the phone support is...

May 2022
||
(0)
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Manager

Relationship

We don’t need to talk to the vendor often, but if we do talk to somebody, they are so high up that...

May 2022
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(0)
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Manager

Functionality and Upgrades

I would like it if the product would automatically add things such as a hearing test or a visual...

Mar 2022
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(0)
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Manager

Implementation and Training

We would like the ability to sign documents electronically. HIPAA forms would be our first priority...

Mar 2022
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(0)
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Manager

Technology

My favorite thing about AdvancedMD is that they are constantly working on perfecting their product....

Mar 2022
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(0)
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Manager

Functionality and Upgrades

The EMR and its ease of use are what is making the product work for our practice. I know there are...

Mar 2022
||
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