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Manager

AdvancedMD ‘s support was much better in the beginning. If we call now, we have long wait times. If...

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AdvancedMD's customer service is excellent. Every time I call for help, AdvancedMD resolves...

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Manager

The system includes a very comprehensive package. The system has always been way too much for us,...

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Manager

When we first began, AdvancedMD ‘s implementation services were great. The product is very easy for...

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Manager

Honestly, I don’t really know what the price is for most people, but I do think we pay a lot each...

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Manager

The product is easy, and our templates are in there. We have been looking at going with a different...

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Manager

The system seems to update in the background, so every now and then, I notice a different interface....

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Manager

AdvancedMD gave us an estimate for the PM system, and then we added and quickly removed the EHR, but...

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Manager

Once users learn the system, they are fine, but there is definitely a learning curve.

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Manager

New sales representatives call us all the time. AdvancedMD must have a high turnover with sales...

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Manager

We have been using the system for a while now, and we haven't had any problems. The system is very...

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Manager

The vendor keeps their promises and is very good about follow-through. The system is meeting all of...

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Manager

The vendor has avoided nickel-and-diming us. In fact, the vendor has made some adjustments for us,...

Dec 2020
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Manager

The vendor had some issues with the EHR templates, but once those were fixed, things were okay. The...

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Manager

We have always had good outcomes with the system, and we have received our money's worth. I would...

Dec 2020
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Manager

We are no longer with AdvancedMD. We were paying a lot, but we had all of the bells and whistles...

Dec 2020
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Manager

There weren't a lot of templates to choose from in the product. We mainly designed them our own....

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Manager

When we wanted something that wasn't in the contract, it cost extra. If it weren't for the price, I...

Dec 2020
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Manager

AdvancedMD had seminars that we could attend to learn about the system, and that was wonderful, but...

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Manager

I would like the vendor to focus on the basic product functionality to make sure that everything...

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Manager

The vendor's support stands out in terms of the help desk. The support is good when we call in or...

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Manager

I would like to see the vendor be a bit more specific in the reports that they give us. Sometimes,...

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Manager

Most of the time, the turnaround time on our issues is within 24–48 hours, but sometimes, it is...

Dec 2020
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Manager

Since the vendor got bought out a few years ago, we have had a lot of good changes. That has been...

Dec 2020
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Manager

If we have an issue, we open a ticket online, and the vendor emails or calls us with resolutions....

Dec 2020
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Manager

Since the vendor was purchased, the new company has been changing and updating things. I recently...

Dec 2020
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Manager

The vendor's portal could be a little better. We use the system for recall appointments. The patient...

Dec 2020
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Manager

I like that we can just create the templates in the EHR and make what we want to male. I am not...

Dec 2020
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Manager

I would like to see specific improvements for our specialty. I know the vendor is working on...

Dec 2020
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Manager

AdvancedMD doesn’t keep all their promises. At one point, they indicated that getting things built...

Dec 2020
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Manager

AdvancedMD's system is a really good product, but when it comes to the patients, it is hard for them...

Dec 2020
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Manager

We got our money's worth, but the solution was expensive.

Dec 2020
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Manager

The solution is very user friendly. The system isn't complicated at all; it is easy to learn....

Dec 2020
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Manager

AdvancedMD's product is a really great product. We have used another EMR specific to our specialty,...

Dec 2020
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Manager

I only use the system for scheduling. I don't really use it for much that is important. I think the...

Dec 2020
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Manager

We are still surveying some things that come across. The AdvancedMD platform was a pain to set up...

Dec 2020
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Manager

I have had trouble and issues. Some people's profiles don't save, so we can't create appointments...

Dec 2020
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Manager

We do have a case manager, but I actually go to my implementation specialist for help. When we set...

Dec 2020
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Manager

AdvancedMD's system is really easy to learn. There isn't a lot of maneuvering from screen to screen....

Dec 2020
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Manager

Sometimes AdvancedMD is a little behind with delivering new technology. They recently made updates...

Dec 2020
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Manager

AdvancedMD gave us ample notification about upgrades, but they never really changed anything. The...

Nov 2020
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Manager

The AdvancedMD credit card processing was very poor and delayed. It caused us to accidently...

Nov 2020
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Manager

AdvancedMD does not keep the promises that they made to us. They overpromise and underdeliver while...

Nov 2020
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Manager

The system is easy to maneuver through for billing and scheduling. The reporting is a different...

Nov 2020
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Manager

The AdvancedMD system is easy to learn. Everything is right there at my fingertips. I really like...

Oct 2020
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Manager

The product integrates very nicely with our EHR. We can view claims and bills right from the patient...

Oct 2020
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Manager

The system is quite improved. We have changed the way we have done things in the office. We have...

Oct 2020
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Manager

The support people were working from home a lot, but they still answered their phones quickly during...

Oct 2020
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Manager

We get more than our money's worth. Some of us don’t think so. One person thinks the system is much...

Oct 2020
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Manager

We buy a lot of things from AdvancedMD, but to get trained on the system, we have to pay extra. And...

Oct 2020
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Manager

I have a friend whose EHR can do quite a bit more than ours in terms of importing. And it is easier...

Oct 2020
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Manager

There was one year when we had a serious issue with the reporting. It wasn't accurate, and no one...

Oct 2020
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Manager

When AdvancedMD was bought out for a while, they had the best customer service ever. I got to know...

Oct 2020
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Manager

AdvancedMD's support is atrocious. I was very spoiled with a previous vendor. With that vendor, all...

Oct 2020
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Manager

AdvancedMD's representatives will call me and let me know various things and ask how I am doing....

Oct 2020
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Manager

AdvancedMD always lets us know when they are doing updates. They are pretty good about letting us...

Oct 2020
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Manager

AdvancedMD's system is part of our long-term plans as long as it is connected to the software I am...

Oct 2020
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Manager

Training is where AdvancedMD nickel-and-dimes us. The training was okay, but if I want more, I have...

Oct 2020
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Manager

AdvancedMD's system works exactly as promoted. It is easy to use and is nicely set up. It does what...

Oct 2020
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Manager

AdvancedMD nickel-and-dimes a lot. They started out by offering the system for free. They did our...

Aug 2020
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Manager

AdvancedMD doesn't help us do anything; we are on our own. For instance, if they change their...

Aug 2020
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Manager

I would recommend the system for primary care offices but not for surgery offices.

Aug 2020
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Manager

When we signed up with AdvancedMD, they transitioned everything for us and set up the integration....

Aug 2020
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Manager

If a claim isn't going through because of an issue AdvancedMD is having, we have to switch the claim...

Aug 2020
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Manager

Recently, I have been thinking of researching other options, so there is some kind of...

Jul 2020
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Manager

Some kind of a fee reduction would be nice during COVID-19. AdancedMD sent an email prior to that,...

Jul 2020
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Manager

AdvancedMD's training is pretty decent. Once we got the initial training, there was no other...

Jul 2020
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Manager

I wish AdvancedMD had better support. There is sometimes a long wait to get to a representative when...

Jul 2020
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Manager

The system does a pretty good job of supporting our integration goals. If we have questions or need...

Jul 2020
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Manager

Our satisfaction has improved over the last year. AdvancedMD has had trainings every year that we...

Jul 2020
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Manager

The system seemed a little hard to use at first. But when we started using it, it became pretty easy....

Jul 2020
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Manager

I would highly recommend the system to others. It is a lot more user friendly than systems I have...

Jul 2020
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Manager

Going to trainings, getting to know my account representative better, and feeling more connected to...

Jul 2020
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Manager

Sometimes AdvancedMD charges for every little thing, but sometimes they bundle things. Overall, we...

Jul 2020
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Manager

AdvancedMD is constantly updating the system. Sometimes that is good, and sometimes that is not...

Jul 2020
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Director

The product is not part of our long-term plans. The practice management side is not meeting all of...

Jun 2020
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Director

The upgrades are not really upgrades. The vendor lacks a lot of the seamlessness that was promised....

Jun 2020
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Director

The product is pretty expensive for what we get, and the vendor has not done anything during the...

Jun 2020
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Director

The vendor's web support is not too bad, and the vendor executives are involved. The vendor...

Jun 2020
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Manager

There is a big learning curve with the product. Anytime we hire someone new, it takes that person...

Jun 2020
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Manager

Every time we call AdvancedMD for support, we can pretty much get somebody on the phone. Sometimes...

Jun 2020
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Manager

The vendor is really good about implementations and upgrades. When I was going through the...

Jun 2020
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Manager

I don't know that we need any ongoing human contact for integration; the product does what we need...

Jun 2020
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Manager

If I had to start over, I would probably look around a bit, but I would use the product again. The...

Jun 2020
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Manager

AdvancedMD has worked with us on getting our patch. I don't like that I can't usually find reports...

May 2020
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Manager

We thought that some of the cost was excessive at first because each one of our doctors is a...

May 2020
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Manager

We have never been trained on any kind of updates or anything that the vendor has given us.

May 2020
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Manager

We don't do a lot with AdvancedMD. I haven't had any trouble, but I can call our billing service,...

May 2020
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Manager

AdvancedMD's system is very easy to use. Users, including new people, usually have no trouble...

May 2020
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Manager

The system doesn't code the way we want it to code, so the doctors are constantly having to override...

May 2020
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Manager

AdvancedMD charges for everything, but they do that in a slightly different way. They charge per...

May 2020
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Manager

When AdvancedMD does upgrades, we often come in the next day to find that certain parts of the...

May 2020
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Manager

I wouldn't recommend AdvancedMD to anyone. I hope that in a year from now, our satisfaction with the...

May 2020
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Manager

AdvancedMD avoids charging for every little thing. We don't directly own the product. All EHRs are...

May 2020
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Manager

We had a collection module for years, but I had no idea how to use it until somebody helped me. Now...

Apr 2020
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Manager

The support has gotten much better. AdvancedMD has staffed more people, and some people who had...

Apr 2020
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Manager

I see some improvements in the vendor's future, and that is good. I like how the product scrubs our...

Apr 2020
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Manager

I don't really have love in my heart for AdvancedMD. From the very beginning, I had trouble with the...

Apr 2020
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Manager

We have had ongoing issues without word from AdvancedMD. No one can seem to help us. Generally, we...

Apr 2020
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Manager

AdvancedMD is offering a lot of great services to help streamline best practices. That is a plus.

Apr 2020
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Manager

I would absolutely not buy the product again. If we weren't so naive back when we bought the...

Apr 2020
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Manager

The vendor charges for every little thing, and that is one reason why we don't like them. I don't...

Apr 2020
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Manager

The implementation was my biggest problem. When we signed on, the vendor trained two of us and left...

Apr 2020
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Manager

The vendor has ways of making reports, but they don't provide much insight or guidance. I am a...

Apr 2020
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Manager

We had some difficulties in the middle of switching over to AdvancedMD's solution. We are still...

Apr 2020
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Manager

The vendor doesn’t charge for every little thing, but they charge for some of the things we need. If...

Apr 2020
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Manager

The only problem with the training is if we need additional training, we have to pay for it. But the...

Apr 2020
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Manager

In terms of functionality, some reports are not as specific as we would like them to be.

Apr 2020
(0)
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Manager

When we reach out for help, the people who are assisting us are very good. They see us all the way...

Apr 2020
(0)
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Manager

One of the things people are concerned with sometimes is the template and having it fit our...

Apr 2020
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Manager

In 12 months from now, if we are still going in the direction we are going with the way the vendor...

Apr 2020
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Nurse

We have been with the vendor long enough to know that they have had changes that they have said they...

Apr 2020
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Nurse

AdvancedMD has add-on modules that cost extra money, but I can’t imagine that not being the case for...

Apr 2020
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Nurse

AdvancedMD’s model for training is they train a few people in the practice to be experts on...

Apr 2020
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Nurse

AdvancedMD's system is fairly easy to use, but there aren’t many people who think that. Part of the...

Apr 2020
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Nurse

We can tell when we get an upgrade overnight because we come in the following morning and notice...

Apr 2020
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Nurse

AdvancedMD’s first-tier tech support is useless and frequently aggravating. But other people in the...

Apr 2020
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Nurse

There is a difference between being proactive and being proactive with success. AdvancedMD has made...

Apr 2020
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Nurse

A little while ago, AdvancedMD very rapidly added new clients, and the number of customers they had...

Apr 2020
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Nurse

AdvancedMD’s template library has regular additions to it that other practices rely upon to then...

Apr 2020
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Nurse

If other organizations looking at AdvancedMD had somebody who could do the custom work and maintain...

Apr 2020
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Nurse

Switching between EHR vendors is an extremely expensive and time-consuming endeavor. Currently, we...

Apr 2020
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Nurse

We have had a few issues where a problem has needed to be made a priority because there was a safety...

Apr 2020
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Nurse

We have seen poorly designed record systems prevent practices from functioning, and although it is...

Apr 2020
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Nurse

We would not buy the product again because the patient portal is thoroughly problematic. There...

Apr 2020
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Nurse

One of the things that we like most about the system is that with the PM side, we can have direct...

Apr 2020
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Manager

The product is very user friendly. I have to train new receptionists, and the program makes the...

Mar 2020
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Manager

I would like to see improvements made to the calendar. I am not sure what I would improve, but the...

Mar 2020
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