Tell us about you

Work Email required

Organization required

First Name required

Last Name required

Job Title required

Phone required (###) ###-####, or int ######...

City required

State/Province required

Tell us about your organization

error messages will go here...

Looks like we’re already familiar with you!

Please press next to continue with the survey.

Looks like we’re already familiar with you!

According to your account type you are not eligible to take surveys at this time. If this is a mistake, please contact KLAS.

If you are trying to access KLAS research data and reports, an email has been sent to   with a link to login.

If the email doesn't appear in your inbox, ask your IT department to add KLASresearch.com to your company spam filter's "whitelist", and check your email's spam folder.

Membership Commitment

In exchange for giving their feedback, healthcare providers can create an account to get access to industry reports, user commentary, and real-time ratings.

By submitting your account request, you are engaged in patient care as either an employee (or contractor) of your provider organization and that you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically.

To learn more about how we process and protect your personal data, you may view our Privacy policy.

By submitting your account request, you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically. To learn more about how we process and protect your personal data, you may view our Privacy policy.

By submitting your account request, you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically.

To learn more about how we process and protect your personal data, you may view our Privacy policy.

 

To learn more about how we process and protect your personal data, you may view our Privacy policy.

 

To learn more about how we process and protect your personal data, you may view our Privacy policy.

Thank You! Your information was submitted successfully!

Next Steps - An email has been sent to . Please follow its instructions to verify your email, and login.

If the email doesn't appear in your inbox, try asking your IT department to add KLASresearch.com to your company spam filter's "whitelist", and checking your email's spam folder.

Thank You! Your information was submitted successfully!

Next Steps - A KLAS representative will contact you to discuss working with KLAS, typically within 24 to 48 hours.

If you have any further questions please contact info@klasresearch.com or 1-800-920-4109.

Surprise! Looks like we already have an account for you.

An email has been sent to blah@blah.com with a link to login.

If the email doesn't appear in your inbox, try asking your IT department to add KLASresearch.com to your company spam filter's "whitelist", and checking your email's spam folder.

Thank you !

Access info about Small Practice Ambulatory EMR/PM (10 or fewer Physicians) on your dashboard or bookmark under

(Your Products / Your Organization's Products)


AdvancedMD EHR/PM - Small Practices Comments
Filtered view: All

KLAS Research Director - Aaron Gleave
Subject Expert

Aaron Gleave

Research Director

aaron.gleave@klasresearch.com

 
View Advanced Filters
Advanced Filters
Job Level
Comment Type
Overall Satisfaction
Click stars to filter
By Month
1
6
12
24
36
By Date Range
Comment Categories

Featured  Report

Commentary Summary

Positive
##%
Neither
##%
Negative
##%

Thank you !

Access info about Small Practice Ambulatory EMR/PM (10 or fewer Physicians) on your dashboard or bookmark under

(Your Products / Your Organization's Products)

Want to see full details?

User Commentary

Sort by

CEO/President

AdvancedMD delivers new technology, but it is too expensive. They charge us for everything, and I...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Sometimes, there is a little bit of nickel-and-diming, but AdvancedMD's rates are not extraordinary.

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

AdvancedMD's system is easy to use. AdvancedMD is forward thinking and provides the resources that...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

The quality and personal interaction with AdvancedMD are very good. AdvancedMD is very professional...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

I don't know whether AdvancedMD could find a way to integrate some more social media functionality...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

AdvancedMD is doing pretty well this year. They have put out some updates. I think AdvancedMD is...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We have been using the product for so long that everybody is pretty familiar with it. It works fine....

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The support has gotten better. AdvancedMD is getting better at being proactive. We feel more...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I would like for the reporting to be improved. I want more basic kinds of reports. AdvancedMD has...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

AdvancedMD ‘s support was much better in the beginning. If we call now, we have long wait times. If...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

AdvancedMD's customer service is excellent. Every time I call for help, AdvancedMD resolves...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The system includes a very comprehensive package. The system has always been way too much for us,...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

When we first began, AdvancedMD ‘s implementation services were great. The product is very easy for...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Honestly, I don’t really know what the price is for most people, but I do think we pay a lot each...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The product is easy, and our templates are in there. We have been looking at going with a different...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The system seems to update in the background, so every now and then, I notice a different interface....

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

AdvancedMD gave us an estimate for the PM system, and then we added and quickly removed the EHR, but...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Once users learn the system, they are fine, but there is definitely a learning curve.

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

New sales representatives call us all the time. AdvancedMD must have a high turnover with sales...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We have been using the system for a while now, and we haven't had any problems. The system is very...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The vendor keeps their promises and is very good about follow-through. The system is meeting all of...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The vendor has avoided nickel-and-diming us. In fact, the vendor has made some adjustments for us,...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The vendor had some issues with the EHR templates, but once those were fixed, things were okay. The...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We have always had good outcomes with the system, and we have received our money's worth. I would...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We are no longer with AdvancedMD. We were paying a lot, but we had all of the bells and whistles...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

There weren't a lot of templates to choose from in the product. We mainly designed them our own....

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

When we wanted something that wasn't in the contract, it cost extra. If it weren't for the price, I...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

AdvancedMD had seminars that we could attend to learn about the system, and that was wonderful, but...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I would like the vendor to focus on the basic product functionality to make sure that everything...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The vendor's support stands out in terms of the help desk. The support is good when we call in or...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I would like to see the vendor be a bit more specific in the reports that they give us. Sometimes,...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Most of the time, the turnaround time on our issues is within 24–48 hours, but sometimes, it is...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Since the vendor got bought out a few years ago, we have had a lot of good changes. That has been...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

If we have an issue, we open a ticket online, and the vendor emails or calls us with resolutions....

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Since the vendor was purchased, the new company has been changing and updating things. I recently...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The vendor's portal could be a little better. We use the system for recall appointments. The patient...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I like that we can just create the templates in the EHR and make what we want to male. I am not...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I would like to see specific improvements for our specialty. I know the vendor is working on...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

AdvancedMD doesn’t keep all their promises. At one point, they indicated that getting things built...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

AdvancedMD's system is a really good product, but when it comes to the patients, it is hard for them...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We got our money's worth, but the solution was expensive.

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The solution is very user friendly. The system isn't complicated at all; it is easy to learn....

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

AdvancedMD's product is a really great product. We have used another EMR specific to our specialty,...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I only use the system for scheduling. I don't really use it for much that is important. I think the...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We are still surveying some things that come across. The AdvancedMD platform was a pain to set up...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I have had trouble and issues. Some people's profiles don't save, so we can't create appointments...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We do have a case manager, but I actually go to my implementation specialist for help. When we set...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

AdvancedMD's system is really easy to learn. There isn't a lot of maneuvering from screen to screen....

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Sometimes AdvancedMD is a little behind with delivering new technology. They recently made updates...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

AdvancedMD gave us ample notification about upgrades, but they never really changed anything. The...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The AdvancedMD credit card processing was very poor and delayed. It caused us to accidently...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

AdvancedMD does not keep the promises that they made to us. They overpromise and underdeliver while...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The system is easy to maneuver through for billing and scheduling. The reporting is a different...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The AdvancedMD system is easy to learn. Everything is right there at my fingertips. I really like...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The product integrates very nicely with our EHR. We can view claims and bills right from the patient...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The system is quite improved. We have changed the way we have done things in the office. We have...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The support people were working from home a lot, but they still answered their phones quickly during...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We get more than our money's worth. Some of us don’t think so. One person thinks the system is much...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We buy a lot of things from AdvancedMD, but to get trained on the system, we have to pay extra. And...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I have a friend whose EHR can do quite a bit more than ours in terms of importing. And it is easier...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

There was one year when we had a serious issue with the reporting. It wasn't accurate, and no one...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

When AdvancedMD was bought out for a while, they had the best customer service ever. I got to know...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

AdvancedMD's support is atrocious. I was very spoiled with a previous vendor. With that vendor, all...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

AdvancedMD's representatives will call me and let me know various things and ask how I am doing....

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

AdvancedMD always lets us know when they are doing updates. They are pretty good about letting us...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

AdvancedMD's system is part of our long-term plans as long as it is connected to the software I am...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Training is where AdvancedMD nickel-and-dimes us. The training was okay, but if I want more, I have...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

AdvancedMD's system works exactly as promoted. It is easy to use and is nicely set up. It does what...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

AdvancedMD nickel-and-dimes a lot. They started out by offering the system for free. They did our...

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

AdvancedMD doesn't help us do anything; we are on our own. For instance, if they change their...

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I would recommend the system for primary care offices but not for surgery offices.

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

When we signed up with AdvancedMD, they transitioned everything for us and set up the integration....

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

If a claim isn't going through because of an issue AdvancedMD is having, we have to switch the claim...

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Recently, I have been thinking of researching other options, so there is some kind of...

Jul 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Some kind of a fee reduction would be nice during COVID-19. AdancedMD sent an email prior to that,...

Jul 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

AdvancedMD's training is pretty decent. Once we got the initial training, there was no other...

Jul 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I wish AdvancedMD had better support. There is sometimes a long wait to get to a representative when...

Jul 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The system does a pretty good job of supporting our integration goals. If we have questions or need...

Jul 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Our satisfaction has improved over the last year. AdvancedMD has had trainings every year that we...

Jul 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The system seemed a little hard to use at first. But when we started using it, it became pretty easy....

Jul 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I would highly recommend the system to others. It is a lot more user friendly than systems I have...

Jul 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Going to trainings, getting to know my account representative better, and feeling more connected to...

Jul 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Sometimes AdvancedMD charges for every little thing, but sometimes they bundle things. Overall, we...

Jul 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

AdvancedMD is constantly updating the system. Sometimes that is good, and sometimes that is not...

Jul 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The product is not part of our long-term plans. The practice management side is not meeting all of...

Jun 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The upgrades are not really upgrades. The vendor lacks a lot of the seamlessness that was promised....

Jun 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The product is pretty expensive for what we get, and the vendor has not done anything during the...

Jun 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The vendor's web support is not too bad, and the vendor executives are involved. The vendor...

Jun 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

There is a big learning curve with the product. Anytime we hire someone new, it takes that person...

Jun 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Every time we call AdvancedMD for support, we can pretty much get somebody on the phone. Sometimes...

Jun 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The vendor is really good about implementations and upgrades. When I was going through the...

Jun 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I don't know that we need any ongoing human contact for integration; the product does what we need...

Jun 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

If I had to start over, I would probably look around a bit, but I would use the product again. The...

Jun 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

AdvancedMD has worked with us on getting our patch. I don't like that I can't usually find reports...

May 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We thought that some of the cost was excessive at first because each one of our doctors is a...

May 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We have never been trained on any kind of updates or anything that the vendor has given us.

May 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We don't do a lot with AdvancedMD. I haven't had any trouble, but I can call our billing service,...

May 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

AdvancedMD's system is very easy to use. Users, including new people, usually have no trouble...

May 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The system doesn't code the way we want it to code, so the doctors are constantly having to override...

May 2020
||
(0)
 Thank you  Helpful

 or  to see details.

 Download as Excel  Print / Save as PDF