AdvancedMD EHR/PM - Small Practices Commentary
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Subject Expert
Chris Clune
Research Director
Commentary Summary
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User Commentary
Loyalty, Product
If AdvancedMD's EHR were better, we would use the vendor exclusively. For example, if we could look...
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Relationship
AdvancedMD’s representatives need more training. I usually call when I'm really stuck, and the...
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Product
AdvancedMD is getting more quirky because they keep updating the software. They keep changing the...
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Operations
Training with AdvancedMD is through what they call superusers. I have had classes with them, and...
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Product
AdvancedMD has a quick-add process for adding patients into the system quickly while the patient is...
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Value
AdvancedMD will occasionally charge us for things we can do ourselves, such as implementing a...
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Product
We do interfaces manually. We have to manually do everything we have to do with all the demographics...
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Culture, Product
I don't know what AdvancedMD is currently trying to sell the system as, but back when we installed...
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Relationship
AdvancedMD’s technical support people are awful and frustrating to deal with. For example, they...
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Operations, Product
AdvancedMD does their system updates in the middle of the day rather than in the middle of the night...
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Product, Value
An improvement we have seen is the integrated faxing function, and I am not sure whether that is...
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Product
A problem with AdvancedMD EHR/PM is the system is not very extensible. With other EHRs, there is an...
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Relationship, Operations
If there is a problem with the way something is designed or implemented, AdvancedMD forces the users...
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Product, Value
There is a lack of features in AdvancedMD, and that has had an impact on our business. There is no...
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Operations, Product
There have been a ton of complaints from our clinical team about AdvancedMD EHR, and the user...
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Culture, Loyalty
There is one large feature in Advanced MD’s EHR that we were sold on. That feature was the deciding...
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Relationship, Product
AdvancedMD’s open API access has been a great option for us. Our front office loves the easy...
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Operations
Not many vendors are used to working with clients as specialized as we are. The difference between...
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Product
AdvancedMD has a good reporting system. We can pull specific reports. It is easy to correct posting...
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Culture, Relationship, Product
AdvancedMD said that they had certain capabilities we needed, but they have since struggled to...
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Culture, Value
AdvancedMD does not avoid charging for every little thing. They will bundle everything and will not...
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Relationship
We do not have a contact person with AdvancedMD.
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Product
We would like the system to have a reporting tool where we don't have to pay a lot for different...
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