Cotiviti Payment Accuracy Solutions (Pre-Pay and Post-Pay) Commentary
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Subject Expert
Boyd Stewart
Research Director
Commentary Summary
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User Commentary
Relationship
The vendor is hitting their mark on what we are asking of them. Also, we have contact with our...
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Relationship
In general, the vendor could work on pushing newer concepts and ideas. They are doing pretty well...
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Culture
The Cotiviti solution is easy to use because we are just sending Cotiviti data and they are sending...
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Culture, Relationship
Cotiviti pretty much rolls upgrades off pretty regularly. They update us and tell us when we need to...
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Relationship, Product
With Cotiviti, we don't know about a problem until the system breaks. The upgrades will come, but...
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Loyalty, Product
An area that Cotiviti could do a much better job of is being able to ingest reporting templates by...
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Product
Cotiviti Payment Accuracy Solutions could be a lot better if we had some way to input dollars coming...
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Relationship
Things are going well with Cotiviti Payment Accuracy Solutions. We have a really good rapport with...
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Product
Everyone has a different master that they serve, including Cotiviti. For us, the customers are all...
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Operations
Initially, Cotiviti Payment Accuracy Solutions had a lot of bugs and crashes, but Cotiviti has since...
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Product
Cotiviti Payment Accuracy Solutions doesn't talk to anything outside of itself. Most systems...
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Culture
I think my only frustration with Cotiviti is related to the editing component, but the issue is more...
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Relationship
Cotiviti’s responsiveness makes them stand out from other vendors. Whenever we have an issue, it is...
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Loyalty, Relationship, Value
Cotiviti is the best-in-class vendor for a lot of their solutions, but they are not the cheapest....
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Relationship, Value
Cotiviti has definitely demonstrated a clear ROI. They have added value. I think Cotiviti is more...
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Relationship
We are really trying to do clinically relevant stuff when we are working with Cotiviti, and they...
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Relationship
Cotiviti is very collaborative and easy to work with in both their retrospective and prospective...
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Value
We have great results with Cotiviti Payment Accuracy Solutions, and Cotiviti finds a lot of stuff on...
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Relationship
We have worked with Cotiviti for a number of years, and they understand us. We have a good...
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Value
Even though Cotiviti brings in a lot of money, we have had to add staff in the appeals, medication...
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Product
Some of Cotiviti’s edits are an annoyance, and that drives corrected claims more than anything. Once...
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Relationship
Cotiviti’s people who are on our account management team are good to work with. They are responsive.
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Relationship, Value
Cotiviti always fusses about how much we agree to pay them. They get a little hung up on getting...
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Operations
Cotiviti was pretty good with the implementation and making sure we understood how to use the...
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Culture
The product works as promoted, and the vendor was not shy about telling us the appeal rates. The...
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Relationship
Cotiviti just rests on their laurels. They put edits in and then just sit back and rake in the...
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Relationship
Cotiviti Payment Accuracy Solutions is good, very proficient, and very helpful; we have no issues...
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Relationship
Cotiviti is good with whatever technology they have, but they are struggling with new technology....
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Value, Value
From a business perspective, we want to reduce our admin costs. If something can be built in a...
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Value
We appreciate Cotiviti's willingness to share some tools at no additional cost.
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Operations
The training was sufficient and not drawn out.
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Product
Some logic in the system can be a bit misleading or vague.
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Relationship, Product
A lack of transparency for some concept logic makes it difficult at times for end users to support things....
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Relationship, Product
Code updates and requested changes seem to happen in a reasonable time frame.
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Relationship
Anytime an issue is brought up, the Cotiviti team seems to bring up related issues to ensure we...
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Product
I rate the product highly with the caveat that the reconciliation piece still needs to verify our savings....
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Loyalty, Loyalty
We chose Cotiviti because we needed an external vendor to perform editing and didn’t want to include...
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Relationship, Relationship, Value, Value
We get the targeted savings we expect with Cotiviti Payment Accuracy Solutions. The vendor is...
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Relationship, Relationship
Cotiviti’s strengths lie in their collaboration and responsiveness. Some of the people we work with...
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Relationship, Relationship
Cotiviti is contingency based. The more we implement, the more money they get in their pockets, so...
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Relationship, Relationship, Product, Product
We would tell potential customers of Cotiviti that sometimes the vendor's coding team struggles. Our...
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